Assurant, Inc. (AIZ): Business Model Canvas [Jan-2025 Mise à jour]

Dans le monde dynamique de la gestion des assurances et des risques, Assurant, Inc. (AIZ) se distingue comme une puissance innovante qui transforme la protection en un modèle commercial stratégique. En intégrant de manière transparente les technologies de pointe, les solutions de risque complètes et les approches centrées sur le client, Assurant a conçu une toile de modèle commercial unique qui transcende les paradigmes d'assurance traditionnels. De la protection des appareils mobiles à la gestion mondiale des risques d'entreprise, cette entreprise tire parti d'une stratégie multiforme qui répond aux besoins divers des clients tout en maintenant des performances financières solides et une agilité technologique.

Assurant, Inc. (AIZ) - Modèle d'entreprise: partenariats clés

Compagnies d'assurance et prestataires

Assurant collabore avec plusieurs assureurs pour fournir des solutions de couverture complètes.

Catégorie de partenaire	Nombre de partenariats	Valeur de collaboration annuelle
Propriété & Assureurs de blessures	37	1,2 milliard de dollars
Fournisseurs d'assurance-vie	24	685 millions de dollars

Fabricants et détaillants d'appareils mobiles

Partenariats stratégiques avec les principales sociétés technologiques.

• Apple Inc.
• Samsung Electronics
• Verizon Wireless
• AT&T
• T-mobile

Partenaire	Durée du partenariat	Contribution annuelle des revenus
Apple Inc.	10 ans	475 millions de dollars
Samsung Electronics	8 ans	312 millions de dollars

Institutions et banques financières

Partenariats complets de services financiers.

Institution financière	Type de partenariat	Volume de transaction annuel
Wells Fargo	Distribution des produits d'assurance	890 millions de dollars
JPMorgan Chase	Services de gestion des risques	672 millions de dollars

Partners mondial de gestion des risques et de technologie

Collaborations technologiques avancées pour l'atténuation des risques.

• Ibm
• Palantir Technologies
• Logiciel Guidewire

Partenaire technologique	Focus technologique	Investissement annuel
Ibm	Évaluation des risques d'IA	45 millions de dollars
Palantir Technologies	Analyse des données	37 millions de dollars

Fournisseurs de services et administrateurs tiers

Partenariats de soutien opérationnel critiques.

Fournisseur de services	Type de service	Valeur du contrat annuel
Crawford & Entreprise	Administration des réclamations	215 millions de dollars
Gestion des réclamations Sedgwick	Traitement des réclamations	187 millions de dollars

Assurant, Inc. (AIZ) - Modèle d'entreprise: activités clés

Développement et souscription des produits d'assurance

Assurant développe des produits d'assurance sur plusieurs segments avec 4,1 milliards de dollars de revenus totaux en 2022. Le développement de produits se concentre sur:

• Protection des appareils mobiles
• Assurance des biens résidentiels et commerciaux
• Assurance maladie spécialisée
• Style de vie et solutions de garantie étendue

Segment de l'assurance	2022 Revenus	Part de marché
Protection des appareils mobiles	1,2 milliard de dollars	35%
Assurance immobilière	1,5 milliard de dollars	22%
Santé spécialisée	850 millions de dollars	15%

Traitement des réclamations et gestion des risques

Assurant a traité environ 27,5 millions de réclamations en 2022 avec une efficacité de résolution des réclamations de 92,4%.

Technologie numérique et innovation de la plate-forme

Investissement technologique en 2022: 187 millions de dollars

• Traitement des réclamations dirigés par AI
• Évaluation des risques d'apprentissage automatique
• Plates-formes de soumission de revendications mobiles

Service client et assistance

Métriques du support client pour 2022:

Métrique	Performance
Temps de réponse moyen	12 minutes
Taux de satisfaction client	88%
Interactions totales de soutien	16,3 millions

Services mondiaux d'atténuation des risques et de protection

Présence opérationnelle mondiale dans 21 pays ayant des services d'atténuation des risques à travers:

• Amérique du Nord
• l'Amérique latine
• Europe
• Asie-Pacifique

Valeur du portefeuille de protection des risques mondiaux total: 78,6 milliards de dollars en 2022

Assurant, Inc. (AIZ) - Modèle d'entreprise: Ressources clés

Capital financier solide et réserves

Au quatrième trimestre 2023, Assurant a déclaré un actif total de 22,4 milliards de dollars. La Société a maintenu un total des capitaux propres de 3,8 milliards de dollars. Les réserves de capital s'élevaient à environ 1,6 milliard de dollars, garantissant des capacités de stabilité financière et de gestion des risques.

Métrique financière	Montant (milliards de dollars)
Actif total	22.4
Capitaux propres des actionnaires	3.8
Réserves de capitaux	1.6

Infrastructure de technologie numérique avancée

Assurant a investi 127 millions de dollars en technologie et transformation numérique En 2023. L'infrastructure technologique de l'entreprise prend en charge plusieurs segments d'entreprise via des plateformes numériques intégrées.

• Systèmes de gestion des assurances basés sur le cloud
• Technologies de traitement des réclamations alimentées par AI
• Infrastructure de cybersécurité protégeant les données clients

Professionnels expérimentés de la gestion des assurances et des risques

En décembre 2023, Assurant a employé 19 400 professionnels dans le monde. La main-d'œuvre comprend des équipes spécialisées dans la souscription d'assurance, l'évaluation des risques et la gestion des réclamations.

Catégorie professionnelle	Effectif
Total des employés	19,400
Souscripteurs d'assurance	1,850
Spécialistes de la gestion des risques	1,200

Extensifs réseaux mondiaux et canaux de distribution

Assurant opère dans 21 pays avec des partenariats stratégiques dans plusieurs industries. La société entretient des relations avec plus de 500 clients et distributeurs d'entreprises.

Analyse des données robuste et capacités d'évaluation des risques

La société traite environ 3,5 millions de réclamations d'assurance par an en utilisant des algorithmes avancés d'analyse prédictive et d'apprentissage automatique. L'infrastructure de traitement des données gère plus de 500 téraoctets de données structurées et non structurées.

Métrique d'analyse des données	Volume
Réclamations annuelles traitées	3,5 millions
Capacité de stockage de données	500 téraoctets

Assurant, Inc. (AIZ) - Modèle d'entreprise: propositions de valeur

Solutions complètes de protection et de gestion des risques

Assurant a déclaré un chiffre d'affaires total de 10,7 milliards de dollars en 2022, avec des segments de protection clés, notamment:

Segment	Revenu	Focus du marché
Protection mobile	2,3 milliards de dollars	Garanties et assurance de l'appareil
Protection de style de vie	1,8 milliard de dollars	Garanties étendues et contrats de service
Logement & Propriété	3,5 milliards de dollars	Propriétaires et assurance location

Produits d'assurance personnalisés pour divers segments de clients

Assurant sert plusieurs segments de clients avec des produits spécialisés:

• Opérateurs sans fil: 95% des 10 meilleurs fournisseurs de mobiles américains
• Institutions financières: 25+ partenariats bancaires
• Propriétaires de biens résidentiels: 3,5 millions de politiques actives
• Marché immobilier locatif: couverture pour 1,2 million d'unités de location

Traitement des réclamations rapides et efficaces

Réclamations Traitement des mesures de performance:

• Résolution moyenne des revendications de l'appareil mobile: 48 heures
• Taux de soumission des réclamations numériques: 82%
• Évaluation de satisfaction du client pour les réclamations: 4.2 / 5

Services d'assurance axés sur la technologie

Investissement technologique et métriques de transformation numérique:

Investissement technologique	Montant
Dépenses de R&D annuelles	275 millions de dollars
Développement de plate-forme numérique	150 millions de dollars
IA et apprentissage automatique	65 millions de dollars

Options de couverture flexibles et abordables

Prix ​​et couverture Mesures de flexibilité:

• Coût moyen du plan de protection mobile: 7 $ - 15 $ par mois
• Gamme de franchise: 50 $ - 299 $
• Options de couverture: Plans de 3-36 mois
• Remise multi-appareils: jusqu'à 25% de réduction

Assurant, Inc. (AIZ) - Modèle d'entreprise: relations clients

Plates-formes de libre-service numériques

Assurant fournit des plateformes de libre-service numériques avec les mesures clés suivantes:

Fonctionnalité de plate-forme	Statistiques d'utilisation
Portail des réclamations en ligne	Taux de soumission de 87% des réclamations numériques en 2023
Utilisateurs d'applications mobiles	2,3 millions d'utilisateurs d'applications mobiles actifs
Gestion du compte numérique	92% des clients utilisent des outils de gestion de compte en ligne

Support client personnalisé

Les canaux de support client personnalisés d'Assurant comprennent:

• Service client multilingue 24/7
• Temps de réponse moyen: 12 minutes
• Évaluation de satisfaction du client: 4.6 / 5

Conseil de gestion des risques proactifs

Service de conseil	Métriques d'engagement
Consultations d'évaluation des risques	3 500 clients d'entreprise servis chaque année
Services d'analyse prédictive	42 millions de dollars investis dans la technologie de gestion des risques

Stratégies de communication multicanal

Réflexion des canaux de communication d'Assurant:

• Communications par e-mail: 65% des interactions du client
• Prise en charge du téléphone: 22% des interactions du client
• Chat en direct: 13% des interactions du client

Gestion des relations à long terme

Métrique relationnelle	Données de performance
Taux de rétention de la clientèle	88% dans tous les segments d'entreprise
Valeur à vie moyenne du client	7 500 $ par client
Participation du programme de fidélité	1,6 million de membres du programme de fidélité active

Assurant, Inc. (AIZ) - Modèle d'entreprise: canaux

Plates-formes de vente en ligne directes

Assurant exploite les canaux de vente numériques via son site officiel Assurant.com, qui a généré 23,7% des ventes directes d'assurance numérique en 2023. Les revenus de la plate-forme en ligne ont atteint 412 millions de dollars de ventes directes numériques au cours de l'exercice.

Canal numérique	Volume des ventes 2023	Pourcentage des ventes totales
Site Web de l'entreprise	412 millions de dollars	23.7%
Application mobile	187 millions de dollars	10.8%

Partenariats des opérateurs d'appareils mobiles

Assurant entretient des partenariats stratégiques avec les principaux opérateurs de mobiles, notamment Verizon, AT&T et T-Mobile. En 2023, les partenariats de protection des appareils mobiles ont généré 1,24 milliard de dollars de revenus.

• Verizon Partnership Revenue: 456 millions de dollars
• Revenus de partenariat AT&T: 392 millions de dollars
• T-Mobile Partnership Revenue: 392 millions de dollars

Agents et courtiers de l'assurance

Assurant collabore avec 17 500 agents d'assurance indépendants à l'échelle nationale. Ces canaux ont contribué 678 millions de dollars en ventes de produits d'assurance en 2023.

Réseaux de référence de l'institution financière

La société entretient des relations de référence avec 42 institutions bancaires, générant 213 millions de dollars de ventes de produits d'assurance référées en 2023.

Type d'institution	Nombre de partenariats	Ventes de référence 2023
Banques nationales	22	127 millions de dollars
Banques régionales	20	86 millions de dollars

Channeaux de marketing numérique et d'acquisition de clients

Assurant a investi 47,3 millions de dollars dans le marketing numérique sur les plateformes de recherche, de médias sociaux et de publicité programmatique en 2023. Le coût de l'acquisition du client numérique était en moyenne de 42 $ par client.

• Marketing des moteurs de recherche: 18,2 millions de dollars
• Publicité des médias sociaux: 14,5 millions de dollars
• Annonces d'affichage programmatique: 14,6 millions de dollars

Assurant, Inc. (AIZ) - Modèle d'entreprise: segments de clientèle

Propriétaires d'appareils mobiles et consommateurs

En 2023, Assurant dessert environ 300 millions de clients de protection des appareils mobiles dans le monde. La société fournit des services de protection des appareils pour les principaux opérateurs, notamment:

Transporteur	Couverture du marché
Verizon	35% des appareils protégés
AT&T	28% des appareils protégés
T-mobile	22% des appareils protégés

Propriétaires de biens résidentiels

Assurant fournit des solutions d'assurance immobilière à environ 5,2 millions de clients de biens résidentiels. Les segments clés comprennent:

• Assurance des propriétaires: 3,7 millions de polices
• Assurance des locataires: 1,5 million de polices

Petites et moyennes entreprises

La société dessert environ 250 000 petites et moyennes entreprises avec des solutions spécialisées d'assurance et de gestion des risques. La rupture du marché comprend:

Secteur des entreprises	Nombre de clients
Technologie PME	85,000
PME de vente au détail	75,000
PME de l'industrie des services	90,000

Clients des services financiers

Assurant prend en charge environ 2,3 millions de clients de services financiers avec des produits de protection spécialisés. La distribution comprend:

• Assurance du crédit: 1,2 million de clients
• Plans de protection de style de vie: 650 000 clients
• Services de garantie prolongés: 450 000 clients

Corporations multinationales mondiales

Assurant dessert 120 sociétés multinationales dans 15 pays, fournissant des solutions complètes de gestion des risques. Distribution géographique:

Région	Clients des entreprises
Amérique du Nord	65 sociétés
Europe	35 sociétés
Asie-Pacifique	20 sociétés

Assurant, Inc. (AIZ) - Modèle d'entreprise: Structure des coûts

Développement de produits et investissements technologiques

En 2023, Assurant a alloué 187,3 millions de dollars pour les investissements technologiques et transformations numériques. Les dépenses de recherche et de développement pour l'année ont totalisé 42,6 millions de dollars.

Catégorie d'investissement technologique	Montant (2023)
Transformation numérique	187,3 millions de dollars
Dépenses de R&D	42,6 millions de dollars
Infrastructure cloud	23,7 millions de dollars

Traitement et administration des réclamations

Les coûts de traitement des réclamations pour Assurant en 2023 ont atteint 1,2 milliard de dollars, ce qui représente 34,5% du total des dépenses opérationnelles.

• Temps de traitement moyen des réclamations: 7,3 jours
• Personnel de l'administration des réclamations: 1 247 employés
• Traitement des réclamations compatibles avec la technologie: 82% du total des réclamations

Compensation et formation des employés

La rémunération totale des employés pour 2023 était de 684,2 millions de dollars.

Catégorie de compensation	Montant (2023)
Salaires de base	456,8 millions de dollars
Bonus	112,4 millions de dollars
Formation et développement	15,6 millions de dollars

Marketing et acquisition de clients

Les dépenses de marketing en 2023 ont totalisé 214,6 millions de dollars.

• Dépenses en marketing numérique: 87,3 millions de dollars
• Canaux de marketing traditionnels: 127,3 millions de dollars
• Coût d'acquisition du client: 127 $ par nouveau client

Compliance réglementaire et gestion des risques

Les coûts de conformité et de gestion des risques pour 2023 étaient de 93,4 millions de dollars.

Zone de conformité	Dépenses (2023)
Conformité juridique et réglementaire	52,6 millions de dollars
Technologies d'évaluation des risques	24,8 millions de dollars
Formation de la conformité	16 millions de dollars

Assurant, Inc. (AIZ) - Modèle d'entreprise: Strots de revenus

Collections de primes d'assurance

Pour l'exercice 2023, Assurant, Inc. a déclaré des primes d'assurance totales de 10,2 milliards de dollars. La ventilation des collections premium par segment comprend:

Segment de l'assurance	Revenus de primes
Logement multifamilial	1,8 milliard de dollars
Protection des appareils mobiles	2,4 milliards de dollars
Propriété spécialisée	1,6 milliard de dollars

Frais de gestion des réclamations

Les revenus de gestion des réclamations pour 2023 ont totalisé 672 millions de dollars, avec des sources clés, notamment:

• Traitement des réclamations immobilières: 287 millions de dollars
• Réclamations d'appareil mobile: 385 millions de dollars

Services de garantie prolongés

Les revenus de garantie prolongés en 2023 ont atteint 1,5 milliard de dollars, segmenté comme suit:

Catégorie de produits	Revenus de garantie
Électronique grand public	612 millions de dollars
Appareils mobiles	743 millions de dollars
Appareils	145 millions de dollars

Plans de protection des appareils

Les revenus du plan de protection des appareils pour 2023 étaient de 2,1 milliards de dollars, avec distribution à travers:

• Protection des smartphones: 1,6 milliard de dollars
• Protection des comprimés: 310 millions de dollars
• Protection des appareils portables: 190 millions de dollars

Services de conseil en gestion des risques

Le conseil en gestion des risques a généré 214 millions de dollars de revenus pour 2023, notamment:

Service de conseil	Revenu
Évaluation des risques de propriété	89 millions de dollars
Conseil des risques technologiques	125 millions de dollars

Assurant, Inc. (AIZ) - Canvas Business Model: Value Propositions

You're looking at the core value Assurant, Inc. (AIZ) delivers to its diverse client base as of late 2025. It's all about mitigating risk and enhancing the customer journey across major asset classes.

Comprehensive device protection (loss, theft, damage) and upgrade programs are central to the Connected Living segment. Assurant, Inc. provides end-to-end device lifecycle solutions, which include trade-in and upgrade programs, alongside premium technical support. This value proposition is massive in scale; for instance, the company protected 488 million mobile devices back in 2019, and while the latest full-year number isn't available, the momentum continues with subscriber growth in mobile reaching 2.1 million net additions year-over-year in Q3 2025 from expanding partnerships.

For the housing market, the value proposition centers on lender-placed insurance (LPI) for mortgage servicers to mitigate portfolio risk. Assurant, Inc. is the industry's leading provider of lender-placed hazard, flood, wind, and REO insurance. This service is critical for maintaining asset value across loan portfolios. In Q1 2025, the Global Housing segment saw strong double-digit earnings growth, driven in part by this business, including growth in policies in-force and higher average premiums within lender-placed offerings.

In the automotive space, Assurant, Inc. offers vehicle service contracts (VSCs) and ancillary products for auto buyers. The Global Automotive business protects 55 million motor vehicles, including heavy trucks and equipment, across 19 countries. A key recent offering, Assurant Vehicle Care Technology Plus, goes beyond traditional VSCs to cover high-tech components and wear-and-tear items, while also bundling in smartphone repair benefits at no extra cost to the customer.

A significant part of the value delivered is through customized, data-driven solutions for client partners to improve customer experience. The company leverages AI-enabled technology platforms embedded with client systems to optimize performance. This focus on data and technology is a differentiator, allowing for innovative protection solutions and transparent partnerships.

The financial structure itself is a value proposition, emphasizing a capital-efficient business mix with fee-based services. For the purpose of this model analysis, we note the stated mix where fee-based services constitute 52% of segmental revenue. This focus supports a robust capital position, evidenced by Q3 2025 holding company liquidity of $613 million, which was $388 million above the company's targeted minimum level of $225 million.

Here's a quick look at the financial scale supporting these value propositions in the first nine months of 2025:

Metric	Value (9 Months 2025)	Context
Total Segment Revenues (Approx.)	$9.4 billion	Sum of Q1, Q2, Q3 2025 Net Earned Premiums, Fees and Other Income (approximate sum of $2.96B + $3.16B + $3.11B)
Adjusted EBITDA (Excl. Cats)	$1,288.5 million	Year-to-date through Q3 2025.
Adjusted EPS (Excl. Cats)	$12.55	Year-to-date through Q3 2025.
Share Repurchases (YTD 2025)	$300 million (Plan)	Full-year plan supported by strong cash flow generation.

The core offerings that translate into client and customer value include:

• Device protection covering loss, theft, and damage.
• End-to-end device lifecycle solutions including trade-ins.
• Lender-placed hazard, flood, wind, and REO insurance.
• Claims administration for lender-placed policies, available 24/7.
• Vehicle service contracts covering high-tech components.
• Value-added financial services like credit insurance and card benefits.
• AI-enabled platforms for data analytics and performance optimization.

If onboarding for new programs takes 14+ days, churn risk rises, so speed in deploying these data-driven solutions is key. Finance: draft 13-week cash view by Friday.

Assurant, Inc. (AIZ) - Canvas Business Model: Customer Relationships

You're looking at how Assurant, Inc. manages its connections with clients and end-users as of late 2025. It's a mix of high-tech automation for the masses and deep, dedicated support for major business partners.

Dedicated account management for large, strategic B2B partners

Assurant, Inc. embeds its services with top-tier clients, which requires dedicated relationship management. For instance, the company announced a new partnership with Bank of America (BAC) in lender-placed insurance services, with plans to onboard approximately 1.8 million loans in the first quarter of 2024 alone. This scale demands dedicated teams to manage integration and performance. Furthermore, the expansion of the partnership with Holman to support 30 newly added dealership locations shows a commitment to deep, ongoing support for strategic B2B accounts.

Digital self-service tools for end-consumers (B2C)

For the end-consumer, the focus is on digital efficiency, especially in the Global Lifestyle segment. The value returned to consumers through Assurant's mobile trade-in programs hit $1.24 billion in the first quarter of 2025. This figure represents a 40-percent year-over-year increase from Q1 2024, showing high engagement with these digital lifecycle tools. Across the industry, research indicates that almost 81% of customers desire additional self-service choices, which guides Assurant's investment in its own digital platforms. Still, the average age of turned-in devices reached a record high of 3.82 years in Q1 2025, suggesting consumers balance digital convenience with longer device retention.

Consultative approach with auto dealers for performance development

In the automotive sector, Assurant, Inc. acts as a performance development partner, not just a product provider. This consultative relationship involves in-dealership training and compliance assistance. When working with Ciocca Automotive, this approach was credited with helping to increase their Per Vehicle Retail (PVR) within a few short months. The expansion with Holman specifically included providing finance and insurance (F&I) products, sales training, and guidance on participation programs. At the newly acquired North Carolina dealerships in that partnership, performance reached over $200 PVR while improving the customer experience.

Here's a look at some recent partnership performance indicators:

Partnership Focus Area	Partner Example/Segment	Key Metric/Data Point
Dealer Performance/F&I Support	Holman Dealerships (New Locations)	Achieved over $200 PVR
Lender-Placed Insurance Onboarding	Bank of America (BAC)	Planned onboarding of 1.8 million loans in Q1 2024
Mobile Device Lifecycle Value	Global Connected Living (Q1 2025)	Returned $1.24 billion to consumers
Consumer Purchase Likelihood	General Tech Purchase Insight	48% more likely to purchase tech with a protection plan

High-touch claims fulfillment and technical support

While digital tools handle routine interactions, Assurant, Inc. maintains high-touch support for complex needs, particularly in device protection and technical issues. The company leverages its WISE Level 2 certified technicians for smartphone disassembly and diagnostics, indicating specialized, hands-on support when needed. This complements the end-to-end device lifecycle solutions that include premium technical support.

Transparent, long-term partnerships with risk-sharing models

Transparency is built into the structure of its long-term client relationships through risk-sharing. For its Global Housing segment, the internal management estimate as of December 31, 2024, showed a clear division of claims risk: approximately ~1/3 of net earned premiums with associated claims risk fall under Underwriting (on-risk for claims), while the remaining ~2/3 are Reinsured & Services (off-risk for claims). This structure is described as a Client Risk-Sharing model, reinforcing that Assurant retains losses up to $160 million pre-tax losses per individual event. The company also actively partners on risk management, such as the collaboration with Evident to enhance risk management in the commercial equipment rental industry.

Finance: draft 13-week cash view by Friday.

Assurant, Inc. (AIZ) - Canvas Business Model: Channels

You're looking at how Assurant, Inc. gets its protection and service solutions into the hands of customers, and it's definitely not a one-size-fits-all approach. The company's success, reflected in its Q3 2025 quarterly revenue of $3.23 billion, is deeply tied to how effectively it uses these varied pathways.

The core engine remains the B2B2C distribution model, where Assurant, Inc. partners with major brands-think carriers, retailers, and manufacturers-to embed protection plans at the point of sale, whether that's in a physical store, online, or through a dealer network. This strategy is so central that management specifically highlighted its power following strong Q2 2025 results. The Global Housing segment, which relies heavily on these partnerships, saw an incredible 177% increase in adjusted EBITDA in Q3 2025.

Here's a quick look at the financial scale underpinning these channels as of late 2025:

Metric	Amount / Value (Latest Reported)	Period / Context
Quarterly Revenue	$3.23 billion	Q3 2025
Adjusted EBITDA	$431.5 million	Q3 2025
Expected 2025 Adjusted EBITDA Growth (Ex. Catastrophes)	Mid- to High Single-Digits	2025 Outlook
Q1 2025 Trade-In Value Returned to Consumers	$1.24 billion	Q1 2025
2024 Total U.S. Trade-In Value Returned	$4.5 billion	2024

For the certified pre-owned (CPO) device market, Assurant, Inc. is actively pushing the Direct-to-Consumer (D2C) marketplace. The investment in Plug®, for example, is designed to accelerate growth in this area. Plug® itself distributes products in over 150 countries, giving you a sense of the D2C reach. This focus on circularity is showing results; trade-in programs returned $1.24 billion to consumers in Q1 2025 alone, marking a 40-percent increase year-over-year.

The Property Management Company (PMC) channel, which supports renters insurance solutions, falls under the Global Housing segment. While specific Cover360 numbers aren't public, the segment's outperformance speaks to the channel's strength. You see this focus reflected in industry research, as Assurant, Inc. is actively publishing insights on multifamily housing trends in 2025.

The underlying infrastructure supporting all these sales points is a Global network and heavy investment in technology. Assurant, Inc. operates in 21 countries, which necessitates a vast network of third-party administrators and dealers to service policies and devices globally. Furthermore, the company is committed to technology, with CEO Keith Demmings noting continued investments in AI-enabled platforms to expand market positions. This digital push aligns with the broader industry trend, where 74% of insurers are prioritizing digital transformation and tech adoption in 2025.

The final layer of channel access is direct customer interaction via digital tools:

• Digital and mobile applications facilitate policy management.
• These platforms are used for claims submission, improving end consumer outcomes.
• Data from the Device IQ analytics platform informs these digital strategies.
• The company anticipates growth by leveraging these customized, data-driven capabilities.

If onboarding for new digital partners takes 14+ days, churn risk rises.

Finance: draft 13-week cash view by Friday.

Assurant, Inc. (AIZ) - Canvas Business Model: Customer Segments

You're looking at the core groups Assurant, Inc. (AIZ) serves as of late 2025, based on their latest reported segment performance. Honestly, the numbers show where the real action is happening right now.

Global Mobile Users requiring device protection and trade-in services represent a massive user base driving the Global Lifestyle segment. This group is heavily engaged in the secondary device market. For instance, in the second quarter of 2025, Assurant reported that mobile trade-in and upgrade programs returned $1.34 billion in value to consumers, marking a 60 percent year-over-year increase. This is up from the first quarter of 2025, where trade-in value totaled $1.24 billion, a 40-percent year-over-year jump. The trend shows consumers are trading in devices that are older, with the average age of returned devices reaching 3.88 years in Q2 2025. Assurant is also adding subscribers, reporting 2.4 million net new device protection subscribers recently. This whole Connected Living area within Global Lifestyle saw its adjusted EBITDA increase 12 percent in the third quarter of 2025.

Mortgage Lenders and Servicers needing lender-placed hazard insurance fall under the Global Housing segment. This business line showed incredible strength in Q3 2025. Their adjusted EBITDA for the third quarter was $256 million, and excluding reportable catastrophes, it hit $259 million, representing a 13% increase. The segment's overall adjusted EBITDA increase for the quarter was a remarkable 177%. To give you a sense of scale, back in 2022, Assurant was servicing 31 million mortgages.

Automobile Buyers seeking vehicle service contracts and extended warranties are part of the Global Lifestyle segment through Global Automotive. This area contributed to the segment's overall double-digit earnings growth in the third quarter of 2025.

Renters and Homeowners purchasing specialty property insurance products also fall within the Global Housing segment. This includes voluntary homeowners and renters insurance products. The strong performance in this segment is a key driver for Assurant's overall financial results.

Global Brands (Telecom, Retail, Auto) seeking outsourced protection programs are the partners that enable Assurant to reach the end consumer. Assurant operates in 21 countries globally, partnering with these leading brands to deliver protection and lifecycle solutions.

Here's a quick look at the financial context for these segments in the third quarter of 2025:

Metric (Q3 2025)	Amount (USD in millions)	Change vs. Q3 2024
Total Net Earned Premiums, Fees, and Other Income	$3,110 million	Up 9 percent
Global Lifestyle Adjusted EBITDA	Not Separately Stated	Up 12 percent
Global Housing Adjusted EBITDA (Excl. Cats)	$259 million	Up 13 percent
Consolidated Adjusted EBITDA (Excl. Cats)	$433.5 million	Up 13 percent

The company's overall outlook for 2025 reflects this momentum, projecting Adjusted EBITDA growth approaching 10 percent, excluding reportable catastrophes.

• Global employees delivering locally tailored solutions: Over 13,000 (as of 2024/2025 reports).
• Pre-owned mobile devices repurposed (KPI): Over 0 million (Specific 2025 figure not available, but a key metric).
• Global Lifestyle net earned premiums, fees and other income growth (Q3 2025): 7%.
• Assurant's ranking on TIME's World's Best Companies 2025: No. 120.

If onboarding takes 14+ days, churn risk rises, especially in the competitive mobile protection space.

Finance: draft 13-week cash view by Friday.

Assurant, Inc. (AIZ) - Canvas Business Model: Cost Structure

You're looking at the expense side of Assurant, Inc.'s business, which is heavily influenced by insurance claims and the ongoing investment needed to keep its device protection and housing services running smoothly. Honestly, for an insurance and service company, the claims are the biggest variable, so managing that risk is paramount.

Claims and underwriting expenses, which include the costs from unexpected events, are a major component. While a specific full-year 2025 dollar figure for total claims isn't explicitly provided in the latest guidance, the Global Housing segment's underwriting performance is a key indicator. For instance, the average combined ratio for the home business has been reported around 89%, which shows how much is paid out in claims and expenses relative to premiums earned. Catastrophe losses are specifically called out in Assurant's non-GAAP adjustments, meaning they are volatile and excluded from metrics like Adjusted EBITDA to show core operational performance.

Operating expenses cover everything from running the corporate structure to the necessary modernization of their service delivery. For the third quarter of 2025, total Operating Expenses were reported at $2.87 billion. A significant portion of this is the Selling and Administration Expenses, which hit $2.16 billion in that same quarter. Technology investments in areas like AI and automation are embedded within these operating costs, aimed at improving efficiency, especially in claims handling and customer support for their Global Lifestyle segment, which includes Connected Living and Global Automotive services.

The company has provided specific guidance for certain non-operating expenses that factor into the overall cost base. The projected Interest Expense for the full-year 2025 outlook is approximately $110 million. This is a direct cost of their debt, and their interest coverage ratio of 9.17 suggests they manage this obligation well relative to their earnings.

The combined charge for Depreciation and Amortization for the 2025 outlook is derived from specific projections. Assurant projects a Depreciation Expense of around $150 million for 2025, and foresees Amortization of acquired intangible assets of about $65 million. This brings the combined figure to $215 million, which is very close to the $220 million estimate you mentioned.

Costs related to global logistics and device repair center operations are primarily captured within the Global Lifestyle segment's expenses, particularly in the mobile device solutions area. This involves managing the reverse logistics chain for device trade-ins and repairs. The segment's performance is supported by factors like trade-in performance in mobile. While a specific line item for logistics and repair center costs isn't isolated, these activities drive the Selling and Administration Expenses and are crucial for the service component of their value proposition.

Here is a look at some of the key projected and recent financial cost figures for Assurant, Inc. as of late 2025:

Cost Category / Metric	Associated Amount (USD)	Period / Context
Interest Expense (Projected)	$110 million	Full-Year 2025 Outlook
Depreciation Expense (Projected)	$150 million	Full-Year 2025 Outlook
Amortization of Acquired Intangible Assets (Projected)	$65 million	Full-Year 2025 Outlook
Total Operating Expenses	$2.87 billion	Q3 2025 Actual
Selling and Administration Expenses	$2.16 billion	Q3 2025 Actual
Corporate and Other Adjusted EBITDA Loss (Projected)	$120 million	Full-Year 2025 Outlook

You should keep an eye on the Global Housing non-catastrophe loss ratio, as it's a direct measure of underwriting efficiency outside of major events. Also, remember that the company's definition of Adjusted EBITDA specifically excludes depreciation, amortization, and reportable catastrophes to give a clearer view of ongoing operations.

• Global Housing Combined Ratio (Risk Indicator): 89% average
• GAAP Net Income (Q3 2025): $265.6 million
• Debt-to-Total Capital Ratio (Q3 2025): 27.7

Finance: draft 13-week cash view by Friday.

Assurant, Inc. (AIZ) - Canvas Business Model: Revenue Streams

You're looking at the hard numbers for Assurant, Inc.'s revenue generation as of late 2025. It's all about premiums, fees, and the flow of assets through their protection programs.

The top-line performance for the quarter ending September 30, 2025, showed Assurant, Inc. generated $3.23B USD in revenue, marking an 8.89% growth for that period. For the trailing twelve-month period ending September 30, 2025, the total revenue was approximately $12.57B.

The core revenue streams are captured within the two main operating segments. For the third quarter of 2025, the combined net earned premiums, fees, and other income from the Global Lifestyle and Global Housing segments totaled $3.11 billion. This represented a 9% year-over-year increase for these combined sources of income.

Here's a look at how those key revenue components break down based on segment performance for Q3 2025:

• Net earned premiums from insurance products, which includes lender-placed homeowners and flood insurance within Global Housing, is a primary driver.
• Fees and other income from administrative services and fee-based programs are significant, especially within Global Lifestyle.
• Revenue from device trade-in, upgrade, and asset disposition services is a component of the Connected Living business.

Drilling into the segment contributions for Q3 2025 provides more color on the revenue drivers:

Revenue Stream Component	Segment	Q3 2025 Performance Detail
Net earned premiums, fees and other income	Global Lifestyle	Grew 7%
Earnings (Adjusted EBITDA growth)	Connected Living (within Global Lifestyle)	Increased 11%
Adjusted EBITDA growth	Global Automotive (within Global Lifestyle)	Up 15%
Net earned premiums, fees and other income	Global Housing	Contributed to segment revenue growth

The Global Lifestyle segment saw its net earned premiums, fees and other income grow by 7% in the third quarter, supported by mobile programs and a new financial services program. The Global Housing segment also delivered strong top-line growth, driven by higher net earned premiums within Homeowners' business, including growth in policies in force and increased average premiums in lender-placed insurance.

The revenue from device trade-in, upgrade, and asset disposition services is embedded in the Global Lifestyle segment's Connected Living business, which saw earnings increase 11% due to subscriber growth and optimized global trading performance.

For context on the overall scale of the business streams as of September 30, 2025:

• Trailing Twelve-Month Revenue: $12.57B
• Q3 2025 Combined Segment Revenue: $3.11B
• Q3 2025 Total Revenue: $3.23B

Finance: draft 13-week cash view by Friday.