Assurant, Inc. (AIZ): Business Model Canvas

In der dynamischen Welt des Versicherungs- und Risikomanagements zeichnet sich Assurant, Inc. (AIZ) als innovatives Kraftpaket aus, das Schutz in ein strategisches Geschäftsmodell umwandelt. Durch die nahtlose Integration fortschrittlicher Technologie, umfassender Risikolösungen und kundenorientierter Ansätze hat Assurant ein einzigartiges Business Model Canvas geschaffen, das über traditionelle Versicherungsparadigmen hinausgeht. Vom Schutz mobiler Geräte bis zum globalen Risikomanagement für Unternehmen nutzt dieses Unternehmen eine vielfältige Strategie, die auf unterschiedliche Kundenbedürfnisse eingeht und gleichzeitig eine robuste finanzielle Leistung und technologische Agilität beibehält.

Assurant, Inc. (AIZ) – Geschäftsmodell: Wichtige Partnerschaften

Versicherungsträger und -anbieter

Assurant arbeitet mit mehreren Versicherungsträgern zusammen, um umfassende Versicherungslösungen anzubieten.

Partnerkategorie	Anzahl der Partnerschaften	Jährlicher Kooperationswert
Eigentum & Unfallversicherer	37	1,2 Milliarden US-Dollar
Lebensversicherungsanbieter	24	685 Millionen Dollar

Hersteller und Einzelhändler mobiler Geräte

Strategische Partnerschaften mit führenden Technologieunternehmen.

• Apple Inc.
• Samsung-Elektronik
• Verizon Wireless
• AT&T
• T-Mobile

Partner	Dauer der Partnerschaft	Jährlicher Umsatzbeitrag
Apple Inc.	10 Jahre	475 Millionen Dollar
Samsung-Elektronik	8 Jahre	312 Millionen Dollar

Finanzinstitute und Banken

Umfassende Finanzdienstleistungspartnerschaften.

Finanzinstitut	Partnerschaftstyp	Jährliches Transaktionsvolumen
Wells Fargo	Vertrieb von Versicherungsprodukten	890 Millionen Dollar
JPMorgan Chase	Risikomanagementdienste	672 Millionen US-Dollar

Globale Risikomanagement- und Technologiepartner

Fortschrittliche technologische Zusammenarbeit zur Risikominderung.

• IBM
• Palantir-Technologien
• Guidewire-Software

Technologiepartner	Technologiefokus	Jährliche Investition
IBM	KI-Risikobewertung	45 Millionen Dollar
Palantir-Technologien	Datenanalyse	37 Millionen Dollar

Drittanbieter und Administratoren

Wichtige Partnerschaften zur operativen Unterstützung.

Dienstleister	Servicetyp	Jährlicher Vertragswert
Crawford & Unternehmen	Schadensverwaltung	215 Millionen Dollar
Sedgwick-Schadenmanagement	Schadensbearbeitung	187 Millionen Dollar

Assurant, Inc. (AIZ) – Geschäftsmodell: Hauptaktivitäten

Entwicklung und Underwriting von Versicherungsprodukten

Assurant entwickelt Versicherungsprodukte in mehreren Segmenten mit einem Gesamtumsatz von 4,1 Milliarden US-Dollar im Jahr 2022. Die Produktentwicklung konzentriert sich auf:

• Schutz mobiler Geräte
• Wohn- und Gewerbeimmobilienversicherung
• Spezialkrankenversicherung
• Lifestyle- und erweiterte Garantielösungen

Versicherungssegment	Umsatz 2022	Marktanteil
Schutz mobiler Geräte	1,2 Milliarden US-Dollar	35%
Sachversicherung	1,5 Milliarden US-Dollar	22%
Spezialgesundheit	850 Millionen Dollar	15%

Schadensbearbeitung und Risikomanagement

Assurant bearbeitete im Jahr 2022 etwa 27,5 Millionen Schadensfälle mit einer Schadenslösungseffizienz von 92,4 %.

Digitale Technologie und Plattforminnovation

Technologieinvestitionen im Jahr 2022: 187 Millionen US-Dollar

• KI-gesteuerte Schadensbearbeitung
• Risikobewertung für maschinelles Lernen
• Mobile Plattformen zur Schadeneinreichung

Kundendienst und Support

Kundensupport-Kennzahlen für 2022:

Metrisch	Leistung
Durchschnittliche Reaktionszeit	12 Minuten
Kundenzufriedenheitsrate	88%
Gesamtzahl der Support-Interaktionen	16,3 Millionen

Globale Risikominderungs- und Schutzdienste

Globale operative Präsenz in 21 Ländern mit Risikominderungsdiensten in den folgenden Bereichen:

• Nordamerika
• Lateinamerika
• Europa
• Asien-Pazifik

Gesamtwert des globalen Risikoschutzportfolios: 78,6 Milliarden US-Dollar im Jahr 2022

Assurant, Inc. (AIZ) – Geschäftsmodell: Schlüsselressourcen

Starkes Finanzkapital und Reserven

Im vierten Quartal 2023 meldete Assurant eine Bilanzsumme von 22,4 Milliarden US-Dollar. Das Unternehmen verfügte über ein Eigenkapital von insgesamt 3,8 Milliarden US-Dollar. Die Kapitalreserven beliefen sich auf rund 1,6 Milliarden US-Dollar und gewährleisteten finanzielle Stabilität und Risikomanagementfähigkeiten.

Finanzkennzahl	Betrag (in Milliarden US-Dollar)
Gesamtvermögen	22.4
Eigenkapital	3.8
Kapitalreserven	1.6

Fortschrittliche digitale Technologieinfrastruktur

Assurant investiert 127 Millionen US-Dollar für Technologie und digitale Transformation im Jahr 2023. Die Technologieinfrastruktur des Unternehmens unterstützt mehrere Geschäftssegmente durch integrierte digitale Plattformen.

• Cloudbasierte Versicherungsmanagementsysteme
• KI-gestützte Technologien zur Schadenbearbeitung
• Cybersicherheitsinfrastruktur zum Schutz von Kundendaten

Erfahrene Versicherungs- und Risikomanagement-Experten

Im Dezember 2023 beschäftigte Assurant weltweit 19.400 Fachkräfte. Zur Belegschaft gehören spezialisierte Teams in den Bereichen Versicherungs-Underwriting, Risikobewertung und Schadensmanagement.

Professionelle Kategorie	Mitarbeiterzahl
Gesamtzahl der Mitarbeiter	19,400
Versicherungsversicherer	1,850
Spezialisten für Risikomanagement	1,200

Umfangreiches globales Netzwerk und Vertriebskanäle

Assurant ist in 21 Ländern mit strategischen Partnerschaften in mehreren Branchen tätig. Das Unternehmen unterhält Beziehungen zu über 500 Firmenkunden und Händlern.

Robuste Datenanalyse- und Risikobewertungsfunktionen

Das Unternehmen bearbeitet jährlich etwa 3,5 Millionen Versicherungsansprüche mithilfe fortschrittlicher prädiktiver Analyse- und maschineller Lernalgorithmen. Die Datenverarbeitungsinfrastruktur verarbeitet über 500 Terabyte an strukturierten und unstrukturierten Daten.

Datenanalysemetrik	Lautstärke
Bearbeitung jährlicher Schadensfälle	3,5 Millionen
Datenspeicherkapazität	500 Terabyte

Assurant, Inc. (AIZ) – Geschäftsmodell: Wertversprechen

Umfassende Schutz- und Risikomanagementlösungen

Assurant meldete im Jahr 2022 einen Gesamtumsatz von 10,7 Milliarden US-Dollar, zu den wichtigsten Schutzsegmenten gehören:

Segment	Einnahmen	Marktfokus
Mobiler Schutz	2,3 Milliarden US-Dollar	Gerätegarantien und Versicherung
Lebensstilschutz	1,8 Milliarden US-Dollar	Erweiterte Garantien und Serviceverträge
Wohnen & Eigentum	3,5 Milliarden US-Dollar	Hausbesitzer- und Mietversicherung

Maßgeschneiderte Versicherungsprodukte für unterschiedliche Kundensegmente

Assurant bedient mehrere Kundensegmente mit spezialisierten Produkten:

• Mobilfunkanbieter: 95 % der Top 10 US-Mobilfunkanbieter
• Finanzinstitute: Über 25 Bankpartnerschaften
• Wohneigentümer: 3,5 Millionen aktive Policen
• Mietobjektmarkt: Abdeckung für 1,2 Millionen Mieteinheiten

Schnelle und effiziente Schadensbearbeitung

Leistungskennzahlen für die Schadensbearbeitung:

• Durchschnittliche Bearbeitungszeit für Ansprüche auf Mobilgeräte: 48 Stunden
• Quote der digitalen Schadeneinreichung: 82 %
• Kundenzufriedenheitsbewertung für Reklamationen: 4,2/5

Technologiebasierte Versicherungsdienstleistungen

Kennzahlen zu Technologieinvestitionen und digitaler Transformation:

Technologieinvestitionen	Betrag
Jährliche F&E-Ausgaben	275 Millionen Dollar
Entwicklung digitaler Plattformen	150 Millionen Dollar
KI und maschinelles Lernen	65 Millionen Dollar

Flexible und erschwingliche Versicherungsoptionen

Kennzahlen zur Preis- und Abdeckungsflexibilität:

• Durchschnittliche Kosten für den mobilen Schutzplan: 7 bis 15 US-Dollar pro Monat
• Bereich der Selbstbeteiligung: 50–299 $
• Deckungsoptionen: 3-36-Monats-Pläne
• Rabatt für mehrere Geräte: Bis zu 25 % Rabatt

Assurant, Inc. (AIZ) – Geschäftsmodell: Kundenbeziehungen

Digitale Self-Service-Plattformen

Assurant stellt digitale Self-Service-Plattformen mit den folgenden Schlüsselkennzahlen bereit:

Plattformfunktion	Nutzungsstatistik
Online-Schadensportal	87 % digitale Anspruchseinreichungsrate im Jahr 2023
Benutzer mobiler Apps	2,3 Millionen aktive Nutzer mobiler Apps
Digitale Kontoverwaltung	92 % der Kunden nutzen Online-Kontoverwaltungstools

Personalisierter Kundensupport

Zu den personalisierten Kundensupportkanälen von Assurant gehören:

• Mehrsprachiger Kundenservice rund um die Uhr
• Durchschnittliche Antwortzeit: 12 Minuten
• Kundenzufriedenheitsbewertung: 4,6/5

Proaktive Risikomanagement-Beratung

Beratungsdienst	Engagement-Kennzahlen
Beratungen zur Risikobewertung	Jährlich werden 3.500 Unternehmenskunden betreut
Predictive Analytics-Dienste	42 Millionen US-Dollar in Risikomanagementtechnologie investiert

Multi-Channel-Kommunikationsstrategien

Aufschlüsselung der Kommunikationskanäle von Assurant:

• E-Mail-Kommunikation: 65 % der Kundeninteraktionen
• Telefonsupport: 22 % der Kundeninteraktionen
• Live-Chat: 13 % der Kundeninteraktionen

Langfristiges Beziehungsmanagement

Beziehungsmetrik	Leistungsdaten
Kundenbindungsrate	88 % über alle Geschäftsbereiche hinweg
Durchschnittlicher Customer Lifetime Value	7.500 $ pro Kunde
Teilnahme am Treueprogramm	1,6 Millionen aktive Mitglieder des Treueprogramms

Assurant, Inc. (AIZ) – Geschäftsmodell: Kanäle

Direkte Online-Verkaufsplattformen

Assurant betreibt digitale Vertriebskanäle über seine offizielle Website assurant.com, die im Jahr 2023 23,7 % des direkten digitalen Versicherungsumsatzes generierte. Der Online-Plattformumsatz erreichte im Geschäftsjahr 412 Millionen US-Dollar an digitalen Direktverkäufen.

Digitaler Kanal	Verkaufsvolumen 2023	Prozentsatz des Gesamtumsatzes
Unternehmenswebsite	412 Millionen Dollar	23.7%
Mobile App	187 Millionen Dollar	10.8%

Partnerschaften mit Mobilfunkanbietern

Assurant unterhält strategische Partnerschaften mit großen Mobilfunkanbietern wie Verizon, AT&T und T-Mobile. Im Jahr 2023 generierten Partnerschaften zum Schutz mobiler Geräte einen Umsatz von 1,24 Milliarden US-Dollar.

• Einnahmen aus der Verizon-Partnerschaft: 456 Millionen US-Dollar
• Umsatz der AT&T-Partnerschaft: 392 Millionen US-Dollar
• Umsatz der T-Mobile-Partnerschaft: 392 Millionen US-Dollar

Versicherungsagenten und -makler

Assurant arbeitet landesweit mit 17.500 unabhängigen Versicherungsagenten zusammen. Diese Kanäle trugen im Jahr 2023 678 Millionen US-Dollar zum Umsatz mit Versicherungsprodukten bei.

Empfehlungsnetzwerke für Finanzinstitute

Das Unternehmen unterhält Empfehlungsbeziehungen zu 42 Bankinstituten und generierte im Jahr 2023 einen Umsatz mit vermittelten Versicherungsprodukten in Höhe von 213 Millionen US-Dollar.

Institutionstyp	Anzahl der Partnerschaften	Empfehlungsverkäufe 2023
Nationalbanken	22	127 Millionen Dollar
Regionalbanken	20	86 Millionen Dollar

Digitale Marketing- und Kundengewinnungskanäle

Assurant investierte im Jahr 2023 47,3 Millionen US-Dollar in digitales Marketing über Such-, Social-Media- und programmatische Werbeplattformen. Die Kosten für die digitale Kundenakquise beliefen sich durchschnittlich auf 42 US-Dollar pro Kunde.

• Suchmaschinenmarketing: 18,2 Millionen US-Dollar
• Social-Media-Werbung: 14,5 Millionen US-Dollar
• Programmatische Display-Anzeigen: 14,6 Millionen US-Dollar

Assurant, Inc. (AIZ) – Geschäftsmodell: Kundensegmente

Besitzer und Verbraucher mobiler Geräte

Im Jahr 2023 betreut Assurant weltweit etwa 300 Millionen Kunden im Bereich Schutz mobiler Geräte. Das Unternehmen bietet Geräteschutzdienste für große Netzbetreiber an, darunter:

Träger	Marktabdeckung
Verizon	35 % der geschützten Geräte
AT&T	28 % der geschützten Geräte
T-Mobile	22 % der geschützten Geräte

Eigentümer von Wohnimmobilien

Assurant bietet Sachversicherungslösungen für rund 5,2 Millionen Wohnimmobilienkunden. Zu den wichtigsten Segmenten gehören:

• Hausratversicherung: 3,7 Millionen Policen
• Mieterversicherung: 1,5 Millionen Policen

Kleine und mittlere Unternehmen

Das Unternehmen betreut rund 250.000 kleine und mittlere Unternehmen mit spezialisierten Versicherungs- und Risikomanagementlösungen. Die Marktaufteilung umfasst:

Unternehmenssektor	Kundenanzahl
Technologie-KMU	85,000
Einzelhandels-KMU	75,000
KMU im Dienstleistungssektor	90,000

Finanzdienstleistungskunden

Assurant unterstützt rund 2,3 Millionen Finanzdienstleistungskunden mit speziellen Schutzprodukten. Der Vertrieb umfasst:

• Kreditversicherung: 1,2 Millionen Kunden
• Lebensstilschutzpläne: 650.000 Kunden
• Erweiterte Garantieleistungen: 450.000 Kunden

Globale multinationale Unternehmen

Assurant betreut 120 multinationale Unternehmen in 15 Ländern und bietet umfassende Risikomanagementlösungen. Geografische Verteilung:

Region	Firmenkunden
Nordamerika	65 Unternehmen
Europa	35 Unternehmen
Asien-Pazifik	20 Unternehmen

Assurant, Inc. (AIZ) – Geschäftsmodell: Kostenstruktur

Produktentwicklung und Technologieinvestitionen

Im Jahr 2023 stellte Assurant 187,3 Millionen US-Dollar für Investitionen in Technologie und digitale Transformation bereit. Die Forschungs- und Entwicklungskosten für das Jahr beliefen sich auf insgesamt 42,6 Millionen US-Dollar.

Kategorie „Technologieinvestitionen“.	Betrag (2023)
Digitale Transformation	187,3 Millionen US-Dollar
F&E-Ausgaben	42,6 Millionen US-Dollar
Cloud-Infrastruktur	23,7 Millionen US-Dollar

Schadensbearbeitung und -verwaltung

Die Schadenbearbeitungskosten für Assurant beliefen sich im Jahr 2023 auf 1,2 Milliarden US-Dollar, was 34,5 % der gesamten Betriebskosten entspricht.

• Durchschnittliche Bearbeitungszeit für Ansprüche: 7,3 Tage
• Mitarbeiter der Schadensverwaltung: 1.247 Mitarbeiter
• Technologiegestützte Schadensbearbeitung: 82 % aller Schadensfälle

Vergütung und Schulung der Mitarbeiter

Die Gesamtvergütung der Mitarbeiter belief sich im Jahr 2023 auf 684,2 Millionen US-Dollar.

Vergütungskategorie	Betrag (2023)
Grundgehälter	456,8 Millionen US-Dollar
Boni	112,4 Millionen US-Dollar
Schulung und Entwicklung	15,6 Millionen US-Dollar

Marketing und Kundenakquise

Die Marketingausgaben im Jahr 2023 beliefen sich auf insgesamt 214,6 Millionen US-Dollar.

• Ausgaben für digitales Marketing: 87,3 Millionen US-Dollar
• Traditionelle Marketingkanäle: 127,3 Millionen US-Dollar
• Kosten für die Kundenakquise: 127 USD pro Neukunde

Einhaltung gesetzlicher Vorschriften und Risikomanagement

Die Kosten für Compliance und Risikomanagement beliefen sich im Jahr 2023 auf 93,4 Millionen US-Dollar.

Compliance-Bereich	Ausgaben (2023)
Einhaltung gesetzlicher und behördlicher Vorschriften	52,6 Millionen US-Dollar
Risikobewertungstechnologien	24,8 Millionen US-Dollar
Compliance-Schulung	16 Millionen Dollar

Assurant, Inc. (AIZ) – Geschäftsmodell: Einnahmequellen

Versicherungsprämiensammlungen

Für das Geschäftsjahr 2023 meldete Assurant, Inc. Versicherungsprämien in Höhe von insgesamt 10,2 Milliarden US-Dollar. Die Aufteilung der Premium-Sammlungen nach Segmenten umfasst:

Versicherungssegment	Prämieneinnahmen
Mehrfamilienhäuser	1,8 Milliarden US-Dollar
Schutz mobiler Geräte	2,4 Milliarden US-Dollar
Spezialimmobilien	1,6 Milliarden US-Dollar

Gebühren für das Schadensmanagement

Die Einnahmen aus dem Schadenmanagement beliefen sich im Jahr 2023 auf insgesamt 672 Millionen US-Dollar. Zu den wichtigsten Quellen zählen:

• Bearbeitung von Eigentumsansprüchen: 287 Millionen US-Dollar
• Ansprüche auf Mobilgeräte: 385 Millionen US-Dollar

Erweiterte Garantieleistungen

Der Umsatz aus der Garantieverlängerung erreichte im Jahr 2023 1,5 Milliarden US-Dollar und teilte sich wie folgt auf:

Produktkategorie	Garantieeinnahmen
Unterhaltungselektronik	612 Millionen Dollar
Mobile Geräte	743 Millionen US-Dollar
Haushaltsgeräte	145 Millionen Dollar

Geräteschutzpläne

Die Einnahmen aus Geräteschutzplänen beliefen sich im Jahr 2023 auf 2,1 Milliarden US-Dollar und verteilten sich auf:

• Smartphone-Schutz: 1,6 Milliarden US-Dollar
• Tablet-Schutz: 310 Millionen US-Dollar
• Schutz tragbarer Geräte: 190 Millionen US-Dollar

Beratungsdienstleistungen im Bereich Risikomanagement

Die Risikomanagementberatung erzielte im Jahr 2023 einen Umsatz von 214 Millionen US-Dollar, darunter:

Beratungsdienst	Einnahmen
Risikobewertung von Immobilien	89 Millionen Dollar
Technologierisikoberatung	125 Millionen Dollar

Assurant, Inc. (AIZ) - Canvas Business Model: Value Propositions

You're looking at the core value Assurant, Inc. (AIZ) delivers to its diverse client base as of late 2025. It's all about mitigating risk and enhancing the customer journey across major asset classes.

Comprehensive device protection (loss, theft, damage) and upgrade programs are central to the Connected Living segment. Assurant, Inc. provides end-to-end device lifecycle solutions, which include trade-in and upgrade programs, alongside premium technical support. This value proposition is massive in scale; for instance, the company protected 488 million mobile devices back in 2019, and while the latest full-year number isn't available, the momentum continues with subscriber growth in mobile reaching 2.1 million net additions year-over-year in Q3 2025 from expanding partnerships.

For the housing market, the value proposition centers on lender-placed insurance (LPI) for mortgage servicers to mitigate portfolio risk. Assurant, Inc. is the industry's leading provider of lender-placed hazard, flood, wind, and REO insurance. This service is critical for maintaining asset value across loan portfolios. In Q1 2025, the Global Housing segment saw strong double-digit earnings growth, driven in part by this business, including growth in policies in-force and higher average premiums within lender-placed offerings.

In the automotive space, Assurant, Inc. offers vehicle service contracts (VSCs) and ancillary products for auto buyers. The Global Automotive business protects 55 million motor vehicles, including heavy trucks and equipment, across 19 countries. A key recent offering, Assurant Vehicle Care Technology Plus, goes beyond traditional VSCs to cover high-tech components and wear-and-tear items, while also bundling in smartphone repair benefits at no extra cost to the customer.

A significant part of the value delivered is through customized, data-driven solutions for client partners to improve customer experience. The company leverages AI-enabled technology platforms embedded with client systems to optimize performance. This focus on data and technology is a differentiator, allowing for innovative protection solutions and transparent partnerships.

The financial structure itself is a value proposition, emphasizing a capital-efficient business mix with fee-based services. For the purpose of this model analysis, we note the stated mix where fee-based services constitute 52% of segmental revenue. This focus supports a robust capital position, evidenced by Q3 2025 holding company liquidity of $613 million, which was $388 million above the company's targeted minimum level of $225 million.

Here's a quick look at the financial scale supporting these value propositions in the first nine months of 2025:

Metric	Value (9 Months 2025)	Context
Total Segment Revenues (Approx.)	$9.4 billion	Sum of Q1, Q2, Q3 2025 Net Earned Premiums, Fees and Other Income (approximate sum of $2.96B + $3.16B + $3.11B)
Adjusted EBITDA (Excl. Cats)	$1,288.5 million	Year-to-date through Q3 2025.
Adjusted EPS (Excl. Cats)	$12.55	Year-to-date through Q3 2025.
Share Repurchases (YTD 2025)	$300 million (Plan)	Full-year plan supported by strong cash flow generation.

The core offerings that translate into client and customer value include:

• Device protection covering loss, theft, and damage.
• End-to-end device lifecycle solutions including trade-ins.
• Lender-placed hazard, flood, wind, and REO insurance.
• Claims administration for lender-placed policies, available 24/7.
• Vehicle service contracts covering high-tech components.
• Value-added financial services like credit insurance and card benefits.
• AI-enabled platforms for data analytics and performance optimization.

If onboarding for new programs takes 14+ days, churn risk rises, so speed in deploying these data-driven solutions is key. Finance: draft 13-week cash view by Friday.

Assurant, Inc. (AIZ) - Canvas Business Model: Customer Relationships

You're looking at how Assurant, Inc. manages its connections with clients and end-users as of late 2025. It's a mix of high-tech automation for the masses and deep, dedicated support for major business partners.

Dedicated account management for large, strategic B2B partners

Assurant, Inc. embeds its services with top-tier clients, which requires dedicated relationship management. For instance, the company announced a new partnership with Bank of America (BAC) in lender-placed insurance services, with plans to onboard approximately 1.8 million loans in the first quarter of 2024 alone. This scale demands dedicated teams to manage integration and performance. Furthermore, the expansion of the partnership with Holman to support 30 newly added dealership locations shows a commitment to deep, ongoing support for strategic B2B accounts.

Digital self-service tools for end-consumers (B2C)

For the end-consumer, the focus is on digital efficiency, especially in the Global Lifestyle segment. The value returned to consumers through Assurant's mobile trade-in programs hit $1.24 billion in the first quarter of 2025. This figure represents a 40-percent year-over-year increase from Q1 2024, showing high engagement with these digital lifecycle tools. Across the industry, research indicates that almost 81% of customers desire additional self-service choices, which guides Assurant's investment in its own digital platforms. Still, the average age of turned-in devices reached a record high of 3.82 years in Q1 2025, suggesting consumers balance digital convenience with longer device retention.

Consultative approach with auto dealers for performance development

In the automotive sector, Assurant, Inc. acts as a performance development partner, not just a product provider. This consultative relationship involves in-dealership training and compliance assistance. When working with Ciocca Automotive, this approach was credited with helping to increase their Per Vehicle Retail (PVR) within a few short months. The expansion with Holman specifically included providing finance and insurance (F&I) products, sales training, and guidance on participation programs. At the newly acquired North Carolina dealerships in that partnership, performance reached over $200 PVR while improving the customer experience.

Here's a look at some recent partnership performance indicators:

Partnership Focus Area	Partner Example/Segment	Key Metric/Data Point
Dealer Performance/F&I Support	Holman Dealerships (New Locations)	Achieved over $200 PVR
Lender-Placed Insurance Onboarding	Bank of America (BAC)	Planned onboarding of 1.8 million loans in Q1 2024
Mobile Device Lifecycle Value	Global Connected Living (Q1 2025)	Returned $1.24 billion to consumers
Consumer Purchase Likelihood	General Tech Purchase Insight	48% more likely to purchase tech with a protection plan

High-touch claims fulfillment and technical support

While digital tools handle routine interactions, Assurant, Inc. maintains high-touch support for complex needs, particularly in device protection and technical issues. The company leverages its WISE Level 2 certified technicians for smartphone disassembly and diagnostics, indicating specialized, hands-on support when needed. This complements the end-to-end device lifecycle solutions that include premium technical support.

Transparent, long-term partnerships with risk-sharing models

Transparency is built into the structure of its long-term client relationships through risk-sharing. For its Global Housing segment, the internal management estimate as of December 31, 2024, showed a clear division of claims risk: approximately ~1/3 of net earned premiums with associated claims risk fall under Underwriting (on-risk for claims), while the remaining ~2/3 are Reinsured & Services (off-risk for claims). This structure is described as a Client Risk-Sharing model, reinforcing that Assurant retains losses up to $160 million pre-tax losses per individual event. The company also actively partners on risk management, such as the collaboration with Evident to enhance risk management in the commercial equipment rental industry.

Finance: draft 13-week cash view by Friday.

Assurant, Inc. (AIZ) - Canvas Business Model: Channels

You're looking at how Assurant, Inc. gets its protection and service solutions into the hands of customers, and it's definitely not a one-size-fits-all approach. The company's success, reflected in its Q3 2025 quarterly revenue of $3.23 billion, is deeply tied to how effectively it uses these varied pathways.

The core engine remains the B2B2C distribution model, where Assurant, Inc. partners with major brands-think carriers, retailers, and manufacturers-to embed protection plans at the point of sale, whether that's in a physical store, online, or through a dealer network. This strategy is so central that management specifically highlighted its power following strong Q2 2025 results. The Global Housing segment, which relies heavily on these partnerships, saw an incredible 177% increase in adjusted EBITDA in Q3 2025.

Here's a quick look at the financial scale underpinning these channels as of late 2025:

Metric	Amount / Value (Latest Reported)	Period / Context
Quarterly Revenue	$3.23 billion	Q3 2025
Adjusted EBITDA	$431.5 million	Q3 2025
Expected 2025 Adjusted EBITDA Growth (Ex. Catastrophes)	Mid- to High Single-Digits	2025 Outlook
Q1 2025 Trade-In Value Returned to Consumers	$1.24 billion	Q1 2025
2024 Total U.S. Trade-In Value Returned	$4.5 billion	2024

For the certified pre-owned (CPO) device market, Assurant, Inc. is actively pushing the Direct-to-Consumer (D2C) marketplace. The investment in Plug®, for example, is designed to accelerate growth in this area. Plug® itself distributes products in over 150 countries, giving you a sense of the D2C reach. This focus on circularity is showing results; trade-in programs returned $1.24 billion to consumers in Q1 2025 alone, marking a 40-percent increase year-over-year.

The Property Management Company (PMC) channel, which supports renters insurance solutions, falls under the Global Housing segment. While specific Cover360 numbers aren't public, the segment's outperformance speaks to the channel's strength. You see this focus reflected in industry research, as Assurant, Inc. is actively publishing insights on multifamily housing trends in 2025.

The underlying infrastructure supporting all these sales points is a Global network and heavy investment in technology. Assurant, Inc. operates in 21 countries, which necessitates a vast network of third-party administrators and dealers to service policies and devices globally. Furthermore, the company is committed to technology, with CEO Keith Demmings noting continued investments in AI-enabled platforms to expand market positions. This digital push aligns with the broader industry trend, where 74% of insurers are prioritizing digital transformation and tech adoption in 2025.

The final layer of channel access is direct customer interaction via digital tools:

• Digital and mobile applications facilitate policy management.
• These platforms are used for claims submission, improving end consumer outcomes.
• Data from the Device IQ analytics platform informs these digital strategies.
• The company anticipates growth by leveraging these customized, data-driven capabilities.

If onboarding for new digital partners takes 14+ days, churn risk rises.

Finance: draft 13-week cash view by Friday.

Assurant, Inc. (AIZ) - Canvas Business Model: Customer Segments

You're looking at the core groups Assurant, Inc. (AIZ) serves as of late 2025, based on their latest reported segment performance. Honestly, the numbers show where the real action is happening right now.

Global Mobile Users requiring device protection and trade-in services represent a massive user base driving the Global Lifestyle segment. This group is heavily engaged in the secondary device market. For instance, in the second quarter of 2025, Assurant reported that mobile trade-in and upgrade programs returned $1.34 billion in value to consumers, marking a 60 percent year-over-year increase. This is up from the first quarter of 2025, where trade-in value totaled $1.24 billion, a 40-percent year-over-year jump. The trend shows consumers are trading in devices that are older, with the average age of returned devices reaching 3.88 years in Q2 2025. Assurant is also adding subscribers, reporting 2.4 million net new device protection subscribers recently. This whole Connected Living area within Global Lifestyle saw its adjusted EBITDA increase 12 percent in the third quarter of 2025.

Mortgage Lenders and Servicers needing lender-placed hazard insurance fall under the Global Housing segment. This business line showed incredible strength in Q3 2025. Their adjusted EBITDA for the third quarter was $256 million, and excluding reportable catastrophes, it hit $259 million, representing a 13% increase. The segment's overall adjusted EBITDA increase for the quarter was a remarkable 177%. To give you a sense of scale, back in 2022, Assurant was servicing 31 million mortgages.

Automobile Buyers seeking vehicle service contracts and extended warranties are part of the Global Lifestyle segment through Global Automotive. This area contributed to the segment's overall double-digit earnings growth in the third quarter of 2025.

Renters and Homeowners purchasing specialty property insurance products also fall within the Global Housing segment. This includes voluntary homeowners and renters insurance products. The strong performance in this segment is a key driver for Assurant's overall financial results.

Global Brands (Telecom, Retail, Auto) seeking outsourced protection programs are the partners that enable Assurant to reach the end consumer. Assurant operates in 21 countries globally, partnering with these leading brands to deliver protection and lifecycle solutions.

Here's a quick look at the financial context for these segments in the third quarter of 2025:

Metric (Q3 2025)	Amount (USD in millions)	Change vs. Q3 2024
Total Net Earned Premiums, Fees, and Other Income	$3,110 million	Up 9 percent
Global Lifestyle Adjusted EBITDA	Not Separately Stated	Up 12 percent
Global Housing Adjusted EBITDA (Excl. Cats)	$259 million	Up 13 percent
Consolidated Adjusted EBITDA (Excl. Cats)	$433.5 million	Up 13 percent

The company's overall outlook for 2025 reflects this momentum, projecting Adjusted EBITDA growth approaching 10 percent, excluding reportable catastrophes.

• Global employees delivering locally tailored solutions: Over 13,000 (as of 2024/2025 reports).
• Pre-owned mobile devices repurposed (KPI): Over 0 million (Specific 2025 figure not available, but a key metric).
• Global Lifestyle net earned premiums, fees and other income growth (Q3 2025): 7%.
• Assurant's ranking on TIME's World's Best Companies 2025: No. 120.

If onboarding takes 14+ days, churn risk rises, especially in the competitive mobile protection space.

Finance: draft 13-week cash view by Friday.

Assurant, Inc. (AIZ) - Canvas Business Model: Cost Structure

You're looking at the expense side of Assurant, Inc.'s business, which is heavily influenced by insurance claims and the ongoing investment needed to keep its device protection and housing services running smoothly. Honestly, for an insurance and service company, the claims are the biggest variable, so managing that risk is paramount.

Claims and underwriting expenses, which include the costs from unexpected events, are a major component. While a specific full-year 2025 dollar figure for total claims isn't explicitly provided in the latest guidance, the Global Housing segment's underwriting performance is a key indicator. For instance, the average combined ratio for the home business has been reported around 89%, which shows how much is paid out in claims and expenses relative to premiums earned. Catastrophe losses are specifically called out in Assurant's non-GAAP adjustments, meaning they are volatile and excluded from metrics like Adjusted EBITDA to show core operational performance.

Operating expenses cover everything from running the corporate structure to the necessary modernization of their service delivery. For the third quarter of 2025, total Operating Expenses were reported at $2.87 billion. A significant portion of this is the Selling and Administration Expenses, which hit $2.16 billion in that same quarter. Technology investments in areas like AI and automation are embedded within these operating costs, aimed at improving efficiency, especially in claims handling and customer support for their Global Lifestyle segment, which includes Connected Living and Global Automotive services.

The company has provided specific guidance for certain non-operating expenses that factor into the overall cost base. The projected Interest Expense for the full-year 2025 outlook is approximately $110 million. This is a direct cost of their debt, and their interest coverage ratio of 9.17 suggests they manage this obligation well relative to their earnings.

The combined charge for Depreciation and Amortization for the 2025 outlook is derived from specific projections. Assurant projects a Depreciation Expense of around $150 million for 2025, and foresees Amortization of acquired intangible assets of about $65 million. This brings the combined figure to $215 million, which is very close to the $220 million estimate you mentioned.

Costs related to global logistics and device repair center operations are primarily captured within the Global Lifestyle segment's expenses, particularly in the mobile device solutions area. This involves managing the reverse logistics chain for device trade-ins and repairs. The segment's performance is supported by factors like trade-in performance in mobile. While a specific line item for logistics and repair center costs isn't isolated, these activities drive the Selling and Administration Expenses and are crucial for the service component of their value proposition.

Here is a look at some of the key projected and recent financial cost figures for Assurant, Inc. as of late 2025:

Cost Category / Metric	Associated Amount (USD)	Period / Context
Interest Expense (Projected)	$110 million	Full-Year 2025 Outlook
Depreciation Expense (Projected)	$150 million	Full-Year 2025 Outlook
Amortization of Acquired Intangible Assets (Projected)	$65 million	Full-Year 2025 Outlook
Total Operating Expenses	$2.87 billion	Q3 2025 Actual
Selling and Administration Expenses	$2.16 billion	Q3 2025 Actual
Corporate and Other Adjusted EBITDA Loss (Projected)	$120 million	Full-Year 2025 Outlook

You should keep an eye on the Global Housing non-catastrophe loss ratio, as it's a direct measure of underwriting efficiency outside of major events. Also, remember that the company's definition of Adjusted EBITDA specifically excludes depreciation, amortization, and reportable catastrophes to give a clearer view of ongoing operations.

• Global Housing Combined Ratio (Risk Indicator): 89% average
• GAAP Net Income (Q3 2025): $265.6 million
• Debt-to-Total Capital Ratio (Q3 2025): 27.7

Finance: draft 13-week cash view by Friday.

Assurant, Inc. (AIZ) - Canvas Business Model: Revenue Streams

You're looking at the hard numbers for Assurant, Inc.'s revenue generation as of late 2025. It's all about premiums, fees, and the flow of assets through their protection programs.

The top-line performance for the quarter ending September 30, 2025, showed Assurant, Inc. generated $3.23B USD in revenue, marking an 8.89% growth for that period. For the trailing twelve-month period ending September 30, 2025, the total revenue was approximately $12.57B.

The core revenue streams are captured within the two main operating segments. For the third quarter of 2025, the combined net earned premiums, fees, and other income from the Global Lifestyle and Global Housing segments totaled $3.11 billion. This represented a 9% year-over-year increase for these combined sources of income.

Here's a look at how those key revenue components break down based on segment performance for Q3 2025:

• Net earned premiums from insurance products, which includes lender-placed homeowners and flood insurance within Global Housing, is a primary driver.
• Fees and other income from administrative services and fee-based programs are significant, especially within Global Lifestyle.
• Revenue from device trade-in, upgrade, and asset disposition services is a component of the Connected Living business.

Drilling into the segment contributions for Q3 2025 provides more color on the revenue drivers:

Revenue Stream Component	Segment	Q3 2025 Performance Detail
Net earned premiums, fees and other income	Global Lifestyle	Grew 7%
Earnings (Adjusted EBITDA growth)	Connected Living (within Global Lifestyle)	Increased 11%
Adjusted EBITDA growth	Global Automotive (within Global Lifestyle)	Up 15%
Net earned premiums, fees and other income	Global Housing	Contributed to segment revenue growth

The Global Lifestyle segment saw its net earned premiums, fees and other income grow by 7% in the third quarter, supported by mobile programs and a new financial services program. The Global Housing segment also delivered strong top-line growth, driven by higher net earned premiums within Homeowners' business, including growth in policies in force and increased average premiums in lender-placed insurance.

The revenue from device trade-in, upgrade, and asset disposition services is embedded in the Global Lifestyle segment's Connected Living business, which saw earnings increase 11% due to subscriber growth and optimized global trading performance.

For context on the overall scale of the business streams as of September 30, 2025:

• Trailing Twelve-Month Revenue: $12.57B
• Q3 2025 Combined Segment Revenue: $3.11B
• Q3 2025 Total Revenue: $3.23B

Finance: draft 13-week cash view by Friday.