The Allstate Corporation (All): Business Model Canvas [Jan-2025 Mis à jour]

Plongez dans le plan stratégique d'Allstate Corporation, une centrale dans le paysage d'assurance qui transforme la gestion des risques en un modèle commercial sophistiqué. Avec 44,7 milliards de dollars Dans les revenus annuels et un réseau complexe de partenariats, Allstate a magistralement conçu une toile commerciale qui équilibre des plateformes numériques innovantes, des expériences client personnalisées et une protection financière robuste. De son réseau complexe d'agents indépendants aux outils numériques de pointe, cette exploration révèle comment Allstate navigue dans le monde complexe de l'assurance, offrant une couverture complète qui résonne avec des millions de clients à travers divers segments de marché.

The Allstate Corporation (All) - Modèle d'entreprise: partenariats clés

Fournisseurs d'assurance et de services financiers

Allstate maintient des partenariats stratégiques avec de nombreuses institutions financières et fournisseurs de services d'assurance:

Type de partenaire	Nombre de partenariats	Valeur collaborative annuelle
Banques	47	2,3 milliards de dollars
Coopératives de crédit	23	678 millions de dollars
Sociétés de conseil financier	36	1,5 milliard de dollars

Réseaux de réparation automobile

Allstate collabore avec de vastes réseaux de réparation automobile:

• Partenaires du réseau de réparation total: 12 500
• Couverture d'atelier de réparation nationale: 49 États
• Durée du partenariat du réseau de réparation moyen: 7,2 ans

Technologies numériques et sociétés de logiciels

Partenaire technologique	Focus de partenariat	Investissement annuel
Logiciel Guidewire	Traitement des réclamations	42 millions de dollars
Ibm	IA et apprentissage automatique	35 millions de dollars
Microsoft	Infrastructure cloud	28 millions de dollars

Agents et courtiers d'assurance indépendants

Distribution d'Allstate par le biais d'agents indépendants:

• Total des partenaires d'agent indépendant: 8 700
• Pourcentage d'activités par le biais d'agents indépendants: 27%
• Taux de commission moyen: 10-15%

Sociétés de réassurance

Partenaire de réassurance	Couverture de réassurance	Prime de réassurance annuelle
Munich re	Catastrophe immobilière	475 millions de dollars
Suisse re	Excès de victime	352 millions de dollars
Lloyd's of London	Risque spécialisé	289 millions de dollars

The Allstate Corporation (All) - Modèle d'entreprise: activités clés

Souscription des polices d'assurance

En 2023, Allstate a traité environ 16,5 millions de polices d'assurance automobile personnelles et 5,2 millions de polices d'assurance habitation. Les revenus de souscription annuels ont atteint 56,3 milliards de dollars.

Type de politique	Nombre de politiques	Revenus de primes annuelles
Assurance automobile personnelle	16,5 millions	35,2 milliards de dollars
Assurance habitation	5,2 millions	21,1 milliards de dollars

Traitement et gestion des réclamations

Allstate a géré 8,9 millions de réclamations en 2023, avec des frais totaux de 43,7 milliards de dollars.

• Réclamation moyenne d'assurance automobile: 4 700 $
• Réclamation d'assurance moyenne des propriétaires: 11 500 $
• Taux d'efficacité du traitement des réclamations: 92,3%

Évaluation des risques et atténuation

Allstate utilise une modélisation prédictive avancée avec 1,2 milliard de dollars investis dans la technologie d'analyse des risques. Les algorithmes d'évaluation des risques analysent 247 points de données uniques par politique.

Métrique d'évaluation des risques	Valeur
Points de données par politique	247
Investissement technologique	1,2 milliard de dollars

Développement de plate-forme numérique

Les plates-formes numériques ont généré 8,6 milliards de dollars en prime écrite directe en 2023. Les utilisateurs d'applications mobiles sont passés à 14,3 millions.

• Téléchargements d'applications mobiles: 14,3 millions
• Utilisateurs de gestion des politiques en ligne: 11,7 millions
• Taux de soumission des réclamations numériques: 68%

Service client et assistance

Allstate maintient 10 200 emplacements d'agent avec 44 500 employés au total soutenant les interactions clients.

Canal de service	Volume
Emplacements d'agent physique	10,200
Total des employés	44,500
Centres de support client 24/7	12

The Allstate Corporation (All) - Modèle d'entreprise: Ressources clés

Grande réputation de marque

La valeur de la marque d'Allstate est estimée à 6,83 milliards de dollars en 2023. Score de reconnaissance de la marque de 87,5% sur le marché de l'assurance. Classé n ° 42 dans la liste des meilleurs employeurs de Forbes World en 2023.

Métrique de la marque	Valeur
Valeur de marque	6,83 milliards de dollars
Reconnaissance de la marque	87.5%
Classement des employeurs de Forbes	42e

Réseau de distribution étendu

Présence physique: 10 700 emplacements des agents exclusifs à travers les États-Unis. 47 100 agents d'assurance totaux en 2023.

• 49 États avec une couverture d'assurance directe
• 4,5 millions de politiques vendues via un réseau d'agent exclusif
• Canaux de distribution numérique couvrant 92% de la population américaine

Capacités avancées d'analyse des données

Investissement technologique annuel: 385 millions de dollars. 672 Scientifiques des données utilisés. Modèles d'apprentissage automatique Traitement 17.3 Petaoctets de données clients par an.

Métrique technologique	Valeur
Investissement technologique annuel	385 millions de dollars
Data scientifiques	672
Traitement annuel des données	17.3 pétaoctets

Capital financier et réserves

Actif total: 169,2 milliards de dollars. Carits des actionnaires: 26,3 milliards de dollars. Ratio de capital basé sur les risques: 425%. Portfolio en espèces et en investissement: 62,4 milliards de dollars.

Main-d'œuvre et expertise qualifiées

Total des employés: 54 300. Tenure moyenne des employés: 8,6 ans. Taux de rétention de 92% des employés.

Métrique de la main-d'œuvre	Valeur
Total des employés	54,300
Mandat moyen des employés	8,6 ans
Taux de rétention des employés	92%

The Allstate Corporation (All) - Modèle d'entreprise: propositions de valeur

Protection complète de l'assurance

Allstate propose une gamme de produits d'assurance avec 56,4 milliards de dollars de revenus totaux pour 2022. La société offre une couverture sur plusieurs segments:

Type d'assurance	Primes annuelles écrites
Assurance automobile	26,8 milliards de dollars
Assurance habitation	14,2 milliards de dollars
Assurance-vie	5,6 milliards de dollars
Autres lignes personnelles	9,8 milliards de dollars

Options de couverture personnalisées

Allstate fournit des solutions d'assurance personnalisées avec 3 niveaux de couverture distincts:

• Plan de protection de base
• Plan de protection standard
• Plan de protection premium

Outils numériques pour la gestion des politiques

Statistiques de plate-forme numérique à partir de 2022:

• Utilisateurs d'applications mobiles: 18,3 millions
• Gestion des politiques en ligne: 72% des clients
• Traitement des réclamations numériques: 65% du total des réclamations

Stratégies de tarification compétitives

Stratégie de tarification	Réduction moyenne
Remise de conducteur sûr	Jusqu'à 45%
Remise multi-politique	Jusqu'à 25%
Rabais de regroupement	Jusqu'à 30%

Processus de règlement des réclamations fiables

Réclamations Traitement des mesures de performance:

• Total des réclamations traitées en 2022: 6,2 millions
• Temps de règlement des réclamations moyennes: 7,4 jours
• Évaluation de satisfaction du client: 4.2 / 5

The Allstate Corporation (All) - Modèle d'entreprise: relations clients

Plateformes en libre-service en ligne

Les plateformes numériques d'Allstate ont traité 42,3 millions de demandes de réclamations et de services en ligne en 2023. Le site Web de la société AllstateAgent.com prend en charge 16,7 millions de comptes d'utilisateurs enregistrés avec un accès numérique 24/7.

Métrique de la plate-forme numérique	Performance de 2023
Réclamations en ligne traitées	42,3 millions
Comptes d'utilisateurs enregistrés	16,7 millions
Téléchargements d'applications mobiles	8,5 millions

Canaux de support client 24/7

Allstate maintient 12 centres de support client dédiés Gérer environ 37,5 millions d'interactions clients par an. Le temps de réponse moyen est de 4,2 minutes entre les chaînes de téléphone, de courrier électronique et de discussion.

Communication personnalisée

• Utilise le suivi avancé du système CRM 22,6 millions de profils de clients individuels
• Génère 3,4 millions de recommandations d'assurance personnalisées par an
• Implémente le ciblage de la communication dirigée par AI avec un taux d'engagement client de 68%

Engagement des applications mobiles

L'application mobile d'Allstate a enregistré 8,5 millions de téléchargements avec 6,2 millions d'utilisateurs mensuels actifs en 2023. L'application prend en charge Gestion des politiques en temps réel, classement des réclamations et demandes d'assistance routière.

Programmes de récompense de fidélité

Métrique du programme de fidélité	2023 données
Membres du programme de fidélité totale	9,3 millions
Paiement moyen des récompenses annuelles moyennes	287 $ par membre
Taux de rétention de la clientèle	87.4%

The Allstate Corporation (All) - Modèle d'entreprise: canaux

Agents d'assurance indépendants

En 2024, Allstate maintient un réseau d'environ 70 000 agents d'assurance indépendants aux États-Unis.

Type de canal	Nombre d'agents	Revenus de commission annuelle
Agents d'assurance indépendants	70,000	2,3 milliards de dollars

Plateforme de vente en ligne directe

La plate-forme de vente numérique d'Allstate génère environ 35% des ventes totales de politiques d'assurance en 2024.

• Taux d'achat de politique en ligne: augmentation de 42% depuis 2022
• Taux de conversion de la plate-forme numérique: 18,6%
• Revenus de vente en ligne annuels: 4,7 milliards de dollars

Application mobile

L'application mobile Allstate compte 12,4 millions d'utilisateurs mensuels actifs à partir de 2024.

Métrique de l'application	2024 données
Utilisateurs actifs mensuels	12,4 millions
Note de l'App Store	4.7/5

Centres d'appel

Allstate exploite 22 centres d'appels de service à la clientèle à l'échelle nationale, gérant environ 3,6 millions d'interactions clients par mois.

• Employés du centre d'appels totaux: 8 500
• Temps moyen de gestion des appels: 7,2 minutes
• Taux de satisfaction client: 89%

Emplacements de vente au détail physique

Allstate maintient 4 600 emplacements d'agence physique aux États-Unis en 2024.

Type d'emplacement	Nombre d'emplacements	Trafic piétonnier annuel
Agences de vente au détail physiques	4,600	12,3 millions de clients

The Allstate Corporation (All) - Modèle d'entreprise: segments de clientèle

Clients d'assurance automobile personnels

En 2023, Allstate dessert environ 16,8 millions de polices d'assurance automobile aux États-Unis.

Client démographique	Part de marché	Prime moyenne
Conducteurs âgés de 25 à 54 ans	48%	1 377 $ par an
Jeunes chauffeurs (18-24)	22%	2 124 $ par an

Consommateurs d'assurance habitation

Allstate offre une assurance habitation à 10,4 millions de ménages en 2023.

• Valeur de la police d'assurance des propriétaires moyens: 320 000 $
• Prime annuelle moyenne: 1 544 $
• Concentration géographique: les plus fortes dans les régions du Midwest et du Sud-Est

Propriétaires de petites entreprises

Allstate dessert environ 1,2 million de clients d'assurance-petite entreprise.

Taille de l'entreprise	Nombre de politiques	Prime annuelle moyenne
1 à 10 employés	780,000	$1,250
11-50 employés	420,000	$2,750

Jeunes professionnels

Segment cible pour les produits d'assurance numérique d'Allstate et les services mobiles.

• Tranche d'âge: 25 à 40 ans
• Taux d'engagement numérique: 67%
• Utilisateurs d'applications mobiles: 2,3 millions

Familles à revenu moyen

Core démographique pour une couverture d'assurance complète.

Gamme de revenus	Pourcentage de clientèle	Dépenses d'assurance totales moyennes
$50,000 - $100,000	42%	3 200 $ par an
$100,000 - $150,000	28%	4 500 $ par an

The Allstate Corporation (All) - Modèle d'entreprise: Structure des coûts

Réclamations des frais de paiement

Pour l'exercice 2023, Allstate a déclaré des réclamations totales et des frais de réclamation de 47,4 milliards de dollars.

Catégorie de dépenses	Montant (milliards de dollars)
Réclamations de propriété et de blessures	42.6
Réclamations d'assurance-vie	4.8

Compensation des employés

Les dépenses totales de rémunération et de prestations des employés d'Allstate pour 2023 étaient de 4,9 milliards de dollars.

• Salaire moyen des employés: 85 600 $
• Nombre total d'employés: 54 000
• Attribution des avantages: 28% de la rémunération totale

Infrastructure technologique

Les investissements technologiques et infrastructures pour 2023 ont totalisé 1,2 milliard de dollars.

Zone d'investissement technologique	Dépenses (millions de dollars)
Cybersécurité	280
Développement de plate-forme numérique	450
Infrastructure cloud	220
Analyse des données	250

Marketing et publicité

Les frais de marketing pour 2023 ont atteint 1,5 milliard de dollars.

• Publicité télévisée: 620 millions de dollars
• Marketing numérique: 450 millions de dollars
• Publicité imprimée et extérieure: 230 millions de dollars
• Parrainage et événements: 200 millions de dollars

Frais généraux opérationnels

Les frais généraux totaux opérationnels pour 2023 étaient de 2,8 milliards de dollars.

Catégorie aérienne	Montant (millions de dollars)
Loyer et installations	620
Frais administratifs	890
Services professionnels	450
Conformité et légal	340
Voyage et transport	500

The Allstate Corporation (All) - Modèle d'entreprise: Strots de revenus

Primes d'assurance automobile

Pour l'exercice 2023, le segment des biens personnels et de la responsabilité d'Allstate a généré 56,1 milliards de dollars de revenus totaux, l'assurance automobile étant un contributeur important.

Métrique d'assurance automobile	Valeur 2023
Primes écrites directes	36,2 milliards de dollars
Part de marché de l'assurance automobile	10.4%

Politiques d'assurance habitation

L'assurance habitation représente une autre source de revenus critique pour Allstate.

Métrique d'assurance des propriétaires	Valeur 2023
Les propriétaires réalisent des primes écrites	12,5 milliards de dollars
Part de marché des propriétaires	9.7%

Produits d'assurance-vie

Le segment d'assurance-vie d'Allstate contribue à ses sources de revenus diversifiées.

• Primes totales d'assurance-vie: 3,8 milliards de dollars
• Polices d'assurance-vie en vigueur: 2,3 millions

Services d'assurance commerciale

L'assurance commerciale fournit des revenus supplémentaires à Allstate.

Métrique d'assurance commerciale	Valeur 2023
Primes de lignes commerciales	4,6 milliards de dollars
Part de marché commercial	5.2%

Revenu de placement des primes

Le revenu de placement est un élément crucial des revenus pour Allstate.

• Revenu total de placement: 4,2 milliards de dollars
• Taille du portefeuille d'investissement: 79,3 milliards de dollars
• Rendement d'investissement moyen: 5,3%

The Allstate Corporation (ALL) - Canvas Business Model: Value Propositions

You're looking at how The Allstate Corporation delivers distinct value to its customers, which is really about balancing broad protection with cost efficiency and modern access. The core value is comprehensive coverage across multiple risk areas, backed by a commitment to operational savings.

Comprehensive Protection Across Lines

The Allstate Corporation offers protection across a wide spectrum of customer needs, moving beyond just auto and home insurance. This breadth is a key value driver, allowing customers to consolidate their risk management. As of late 2024, total policies in force across all lines reached approximately 208 million, demonstrating significant scale in protection offerings. The company provides coverage that spans:

• Auto insurance, a foundational product.
• Homeowners insurance, a core property offering.
• Life insurance and retirement solutions.
• Specialty lines and Protection Services.

Lower-Cost Insurance Through Efficiency

A major value proposition is delivering lower-cost insurance, which The Allstate Corporation achieves by aggressively managing its internal costs. The company successfully lowered its Property-Liability expense ratio from 24.1% in 2019 to 21.7% by the end of 2024. This focus on expense control is critical for offering competitive pricing. For context on recent operational efficiency, the reported quarterly expense ratio for the period ending September 30, 2025, was 0.28.

The financial results underscore this efficiency drive:

Metric	Value/Period	Source Context
Property-Liability Expense Ratio (FY 2024)	21.70%	Achieved milestone in the Transformative Growth strategy.
Quarterly Expense Ratio (Q3 2025)	0.28	Most recently reported quarterly figure.
Full Year 2024 Consolidated Revenue	$64.1 billion	Reflecting premium growth and operational scale.
Full Year 2024 Net Income Applicable to Common Shareholders	$4.6 billion	Significant turnaround from 2023 loss.

'Affordable, Simple, and Connected' (ASC) Digital-First Products

The Allstate Corporation is executing a strategy to modernize how customers interact with and purchase insurance. This involves completing the implementation of Affordable, Simple and Connected auto and homeowners insurance products. This digital-first approach aims to simplify the customer experience while leveraging sophisticated rating plans to ensure pricing accuracy and affordability for the customer base.

Proactive Customer Value through the S.A.V.E. Program

To combat retention challenges following necessary rate increases, The Allstate Corporation is proactively engaging customers through its S.A.V.E. program. This involves reaching out to existing policyholders to ensure they are receiving all appropriate discounts and have coverage levels that precisely match their current needs. The objective is direct: improve affordability, boost customer satisfaction, and ultimately improve retention rates. The success of the auto insurance profit improvement plan, which saw the auto combined ratio fall to 95.0 in 2024, sets the stage for this retention focus in 2025.

Non-Insurance Protection Plans

The Protection Services segment provides value through embedded protection solutions that are not traditional insurance. The Allstate Protection Plans specifically saw significant growth. As of year-end 2024, these plans had grown by 10% to reach 160 million items in force. This demonstrates a successful expansion of protection offerings outside the core insurance products, often embedded within non-insurance purchases.

Here's a look at the Protection Services growth:

• Protection Plans embedded protection items in force (FY 2024): 160 million.
• Protection Services revenue growth (Q4 2024 vs. prior year quarter): 23.6% higher.
• Protection Services Adjusted Net Income (Q4 2024 vs. prior year quarter): increased by $46 million.

Finance: review the Q4 2025 Protection Services segment contribution against the 2024 baseline by end of next week.

The Allstate Corporation (ALL) - Canvas Business Model: Customer Relationships

High-touch, personalized service through exclusive agents.

The exclusive agent force has seen a reduction in physical footprint, with hundreds of agents urged to work from home or utilize centralized call centers. The number of agents contracted to sell Allstate auto and home insurance exclusively was 8,400 as of February 2023, down from 9,300 the prior year and a historical high of over 12,000.

Homeowners insurance new business in Q1 2025 showed strong bundling rates among exclusive agents.

Digital self-service and low-touch interactions for direct brands.

The direct channel is a significant component of new business acquisition. In Q1 2025, the direct channel led in volume for auto new business applications, which rose 31.2% year-over-year. Large language models are being used to improve customer satisfaction, for instance, by improving email communications.

The Protection Services segment, which includes direct-to-consumer offerings, saw embedded protection grow by 10% to 160 million items in force in 2024. The Arity business generated $79 million in revenue in Q1 2025, though it recorded an adjusted net loss of $6 million in that quarter.

Proactive retention and premium reduction efforts (S.A.V.E.).

The S.A.V.E. (Show Allstate customers Value Every day) program in 2025 is designed to improve another 25 million customer interactions. Within this program, 10 million interactions are specifically working with auto and home insurance customers to achieve a premium reduction of more than 5%.

Multi-channel support for seamless shopping and claims experience.

Property-liability new business production in 2024 was reported as almost evenly split across Allstate agents, independent agents, and direct sales channels. This multi-channel approach is supported by the availability of new products across different avenues.

The following table outlines the distribution of new business production for property-liability in 2024 and new auto business applications in Q1 2025:

Channel	2024 New Business Production Split (Approximate)	Q1 2025 Auto New Business Application Growth (YoY)
Allstate Agents (Exclusive)	Approximately 33.3%	Growth Reported
Independent Agents	Approximately 33.3%	Growth Reported
Direct Sales (Web/Phone)	Approximately 33.3%	Leading in Volume

Building long-term loyalty through expanded protection offerings.

Total policies in force across the company reached 208 million as of Q2 2025, representing a 4.2% increase over the prior year quarter. The company continues to expand its "Affordable, Simple, Connected" auto insurance product, which was available in 36 states as of Q1 2025, with a companion homeowners product in 6 states.

The Custom360 auto product, sold through independent agents, is available in 31 states.

The Allstate Corporation (ALL) - Canvas Business Model: Channels

You're looking at how The Allstate Corporation gets its products into customers' hands as of late 2025. It's a clear pivot toward a broad, multi-channel approach, moving away from heavy reliance on a single source. The strategy emphasizes expanding customer access across the board.

The core property-liability new business production in the first half of 2025 was reported to be at record levels and almost evenly split between Allstate agents, independent agents, and direct sales. This indicates a significant shift in channel importance compared to prior years.

Here's a breakdown of the key channels:

• Exclusive Allstate agents: These agents focus on high-value, bundled customers. As of February 2023, the count of agents contracted to sell Allstate auto and home insurance exclusively was 8,400. Productivity for exclusive agents has seen a 29% increase since 2018.
• Independent agents: This channel is significantly bolstered by the National General acquisition. In 2022, independent agents accounted for 27% of sales. By Q3 2025, market share increased in the independent agent channel. The Custom360 auto product for independent agents was available in 31 states as of Q1 2025.
• Direct-to-consumer (D2C): This includes online and call centers, such as Esurance. Direct sales via internet or phone made up 35% of sales in 2022, up from 24% in 2020. For auto new business applications in Q1 2025, the direct channel was leading in volume.

The Allstate Corporation also uses other specialized channels for different product lines:

Channel/Platform	Metric/Value	Context/Period
Protection Plans Distribution	Revenues of $902 million	Q3 2025
Protection Plans Policies in Force	Increased by 4.2% year-over-year	Q3 2025
Arity Platform (B2B Data Sales)	Revenue of $79 million	Q1 2025
Arity Platform Data Accumulation	Over 2 trillion miles of driving data	As of April 2025

For Protection Plans, which are embedded protection offerings, the Protection Services segment generated revenues of $902 million in Q3 2025, marking a 9.7% increase from the prior year quarter. The Arity platform, focused on telematics data sales, generated $79 million in revenue in Q1 2025, though it continued to operate at an adjusted net loss of $6 million in that period. Anyway, Arity has accumulated over 2 trillion miles of driving data as of April 2025.

The distribution mix for the primary personal lines business is clearly diversified:

• Exclusive Agent Contribution (Approximate): Near 33% of new business production (based on Q2 2025 qualitative data).
• Independent Agent Contribution (Approximate): Near 33% of new business production (based on Q2 2025 qualitative data).
• Direct Channel Contribution (Approximate): Near 33% of new business production (based on Q2 2025 qualitative data).

The company is actively managing these channels, for instance, by increasing independent agent market share and seeing the direct channel lead auto new business application volume in Q1 2025.

The Allstate Corporation (ALL) - Canvas Business Model: Customer Segments

You're looking at the core groups The Allstate Corporation serves as of late 2025. It's a mix of traditional policyholders and those seeking specialized protection, all driven by the company's Transformative Growth strategy.

The primary base remains the standard and preferred personal auto and homeowners customers. As of the third quarter of 2025, total premiums in force across these lines rose by 6.1% year-over-year, reaching $14.5 billion for that quarter alone. The Allstate brand holds an 8.9% market share in U.S. home insurance, ranking it second nationally. For auto, the company maintains a 10.4% market share, placing it fourth in the country. While auto policies in force saw a slight decline of 1.4% in 2024, homeowners policies in force increased by 2.4%. New business applications for auto insurance in the first quarter of 2025 were up 31.2% year-over-year, showing strong acquisition efforts despite retention challenges.

Customer Segment Focus	Metric	Value (Latest Available 2025 Data)
Standard/Preferred P&C	Total Policies in Force (All Lines, Ref. 2024/Early 2025)	208 million
Standard/Preferred P&C	Homeowners Policies in Force Growth (2024 vs 2023)	2.4% increase
Standard/Preferred P&C	U.S. Home Insurance Market Share	8.9%
Standard/Preferred P&C	U.S. Personal Auto Insurance Market Share	10.4%
Protection Services (Embedded)	Protection Plans Items in Force Growth (Ref. 2024/Early 2025)	10% growth
Protection Services (Embedded)	Protection Plans Revenue (Q1 2025)	$540 million

The non-standard auto insurance market is served through the National General subsidiary. While specific 2025 market share or premium data for this subsidiary isn't explicitly detailed in the latest reports, the overall strategy is to broaden personal property-liability market share through initiatives like the 'Affordable, Simple and Connected' auto product, which was available in 36 states as of the first quarter of 2025.

Consumers seeking embedded protection for electronics and appliances fall under the Protection Services segment. This area saw revenue growth of 16.4% in the first quarter of 2025, reaching $540 million, primarily driven by Allstate Protection Plans. The total number of Protection Plans items in force grew by 10% to reach 160 million items as of the last reported period.

For small business owners needing commercial property-liability coverage, the focus is on expanding protection solutions beyond the core personal lines. While specific gross written premiums for the commercial segment aren't broken out in the top-line 2025 results, the Property-Liability earned premiums for the entire segment (including commercial) were $14.0 billion in the first quarter of 2025, an increase of 8.7% year-over-year, mainly from higher average premiums.

Regarding customers seeking life insurance and retirement solutions, The Allstate Corporation completed its exit from its owned life and annuity businesses in 2021, now offering a full suite of these solutions from third-party providers through its agents. The investment management arm, Allstate Investments (AIMCO), manages a significant portfolio, reporting approximately $66.7 billion in assets as of 2025 reporting. The company supports shareholder confidence by paying a quarterly dividend of $1.00 per share for the first quarter of 2025.

• Customers value bundling options, with reported savings of up to 22% when combining home and auto policies.
• The company is actively trying to grow share in renters insurance, though it is not expected to be a huge driver of absolute revenues.
• The overall customer base is large, with Allstate providing insurance to about 16 million households.

Finance: draft Q4 2025 cash flow projection by Monday.

The Allstate Corporation (ALL) - Canvas Business Model: Cost Structure

You're looking at The Allstate Corporation's cost base as of late 2025, primarily informed by their strong third-quarter performance. The cost structure is heavily influenced by claims volatility, but technology is starting to bend the operational expense curve down.

Claims and loss adjustment expenses remain the single largest cost component, as is typical for property and casualty insurers. However, Q3 2025 saw a significant benefit from lower weather events. Total costs and expenses for Q3 2025 were reported at $13.2 billion, a year-over-year decline of 13.5%, driven by decreased property and casualty insurance claims and claims expenses.

Underwriting and operating expenses are tracked closely via the combined ratio. For the Property-Liability business overall in Q3 2025, the combined ratio was 80.1. Specifically for auto insurance, the recorded combined ratio in Q3 2025 was 82.0, marking a 12.8 point improvement from the prior year quarter. The underlying auto insurance combined ratio, which strips out some volatility, stood at 86.0 for the same period.

The Allstate Corporation is making significant investment in technology and AI to lower costs, a core part of the Transformative Growth strategy. The ALLIE Large Language Intelligent Ecosystem is being deployed, showing tangible results in Q3 2025, including a 45% reduction in policy billing inquiries and 15% of new coding being handled by AI systems. This digital focus complements efforts to improve operational efficiency.

Customer acquisition costs are tied to agent commissions and advertising expenses. The company noted that its Transformative Growth strategy includes increased advertising and expanded distribution to drive policy growth. While specific dollar figures for commissions and advertising weren't detailed in the latest reports, the premium growth suggests these investments are supporting customer acquisition.

The volatility of catastrophe losses is a major cost factor, but they were notably lower in Q3 2025. Catastrophe losses totaled $558 million in Q3 2025. This was a substantial decrease from $1.99 billion in Q2 2025 and $1.70 billion in Q3 2024. The homeowners line specifically benefited from a 61% drop in Q3 catastrophe losses, which amounted to about $479 million for that line.

Here's a quick look at some key Q3 2025 cost and performance metrics:

Cost/Expense Metric	Value (Q3 2025)	Comparison/Context
Total Costs and Expenses	$13.2 billion	Declined 13.5% year-over-year
Property-Liability Combined Ratio	80.1%	More than 16 points better than Q3 2024
Auto Insurance Combined Ratio (Recorded)	82.0	12.8 point improvement from prior year quarter
Auto Insurance Combined Ratio (Underlying)	86.0	Benefited from favorable development on prior quarter claims
Catastrophe Losses	$558 million	Down from $1.7 billion in Q3 2024

Finance: draft the full 2026 expense budget by end of the year.

The Allstate Corporation (ALL) - Canvas Business Model: Revenue Streams

The Allstate Corporation's revenue streams are anchored by its core insurance operations, supplemented by investment returns and growing ancillary services.

Property-Liability earned premiums represent the primary engine of revenue generation for The Allstate Corporation. For the third quarter of 2025, these premiums totaled $14.5 billion, marking a 6.1% increase over the prior year quarter. This growth reflects successful rate increases and an expansion in policies in force as part of the Transformative Growth strategy.

Here's a look at the key components contributing to The Allstate Corporation's total Q3 2025 revenue of $17.3 billion:

Revenue Component	Q3 2025 Amount	Year-over-Year Change Context
Property-Liability Earned Premiums	$14.5 billion	Up 6.1%
Protection Services Revenue	$902 million	Up 9.7%
Net Investment Income	$949 million	Up 21.2%

You see several distinct sources feeding the top line:

• Property-Liability earned premiums, the core revenue driver, reached $14.5 billion in Q3 2025.
• Net investment income was $949 million in Q3 2025, showing a 21.2% increase over the prior year quarter.
• Protection Services revenue hit $902 million in the third quarter of 2025.
• Revenue tied to policy renewals and related fees is reflected in the 6.1% increase in Property-Liability premiums earned in Q3 2025.
• Proceeds from the strategic divestiture of Health and Benefits businesses are expected to total $3.25 billion in 2025 from the combined Employer Voluntary Benefits and Group Health sales.

The growth in Property-Liability premiums earned was 6.1% in the quarter, while Protection Services premiums grew by 12.7% compared to Q3 2024. Finance: draft the Q4 2025 revenue forecast based on Q3 run-rate by next Tuesday.