Charter Communications, Inc. (CHTR): Business Model Canvas [Jan-2025 Mise à jour]

Dans le monde dynamique des télécommunications, les communications charter émergent comme une puissance, transformant la façon dont les Américains se connectent, communiquent et consomment du contenu numérique. En tirant stratégiquement son robuste toile de modèle commercial, la société a magistralement tissé des offres de services complètes qui s'étendent sur Internet, la télévision par câble et les communications mobiles. Avec un 95 milliards de dollars La capitalisation boursière et une empreinte dans plusieurs États américains, Charter Communications ne vend pas seulement des services - il offre un écosystème numérique transparent qui répond aux besoins en évolution des consommateurs et des entreprises modernes.

Charter Communications, Inc. (CHTR) - Modèle d'entreprise: partenariats clés

NBCUniversal et fournisseurs de contenu

Charter Communications maintient des partenariats de contenu stratégique avec les principaux fournisseurs de médias:

Partenaire	Valeur du contrat	Durée
Nbcuniversal	3,8 milliards de dollars	Accord sur 5 ans
Disney	2,1 milliards de dollars	Contrat pluriannuel
Viacom CBS	1,5 milliard de dollars	Partenariat sur 4 ans

Fournisseurs d'infrastructure technologique

Les partenariats d'infrastructure réseau de Charter comprennent:

• Cisco Systems: 750 millions de dollars Contrat d'équipement réseau
• Nokia Networks: 620 millions de dollars d'investissement dans l'infrastructure
• Arris International: Contrat de fourniture de matériel de 450 millions de dollars

Partenariats municipaux et régionaux

L'expansion des infrastructures de Charter implique des collaborations avec:

Type de partenariat	Nombre d'accords	Investissement total
Droits de municipalité locale	237 accords	1,2 milliard de dollars
Collaborations régionales des FAI	46 partenariats	890 millions de dollars

Partenariats de fabrication d'équipements

Les partenariats matériels clés comprennent:

• Technicolor: contrat d'approvisionnement du modem de câble de 350 millions de dollars
• Motorola: Contrat de 75 millions de dollars décodeurs
• Samsung: Partnership de 210 millions de dollars en équipement de réseautage

Charter Communications, Inc. (CHTR) - Modèle d'entreprise: activités clés

Fournir des services de télévision par câble

Charter Communications propose des services de télévision par câble sous la marque Spectrum, desservant environ 32,4 millions d'abonnés à la télévision par câble au quatrième trimestre 2023.

Métriques de service de télévision par câble	2023 données
Abonnés à la télévision par câble	32,4 millions
Revenu vidéo mensuel moyen par abonné	$79.86

Connectivité Internet à grande vitesse

Charter fournit des services Internet haut débit avec 32,6 millions d'abonnés à Internet résidentiels et commerciaux en 2023.

Métriques du service Internet	2023 données
Abonnés totaux sur Internet	32,6 millions
Vitesse Internet moyenne	400 Mbps
Revenus Internet mensuels moyens par abonné	$94.72

Télécommunications et services de téléphonie mobile

Charter Mobile Service a signalé 3,8 millions de lignes mobiles au quatrième trimestre 2023.

Métriques de service mobile	2023 données
Total des lignes mobiles	3,8 millions
Revenus mobiles	1,3 milliard de dollars

Maintenance et mises à niveau des infrastructures réseau

Charter a investi 6,4 milliards de dollars dans les dépenses en capital en 2023 pour les améliorations des infrastructures du réseau.

• Couverture réseau dans 41 États
• Expansion du réseau fibre optique
• Mises à niveau de la technologie DOCSIS 3.1 et 4.0

Service client et support technique

Charter conserve environ 45 500 représentants du service client dans plusieurs centres de soutien.

Métriques du support client	2023 données
Représentants totaux du service à la clientèle	45,500
Temps de résolution moyen du support client	24 minutes

Charter Communications, Inc. (CHTR) - Modèle d'entreprise: Ressources clés

Infrastructure de réseau de câbles et de fibres optiques

Charter Communications exploite une infrastructure de réseau complète couvrant 41 États à travers les États-Unis. L'infrastructure du réseau total couvre environ 55 millions de maisons et entreprises.

Métrique d'infrastructure réseau	Quantité
Total des miles en fibres	687 000 miles
Couverture du réseau à large bande	55 millions de maisons / entreprises
Réseau géographique de réseaux	41 États

Spectre de la bande passante du câble et Internet

Charter propose diverses offres de bande passante via Spectrum Services.

• Des vitesses Internet allant de 200 Mbps à 1 Gbps
• Packages de télévision par câble avec plus de 250 chaînes
• Services sans fil mobiles en utilisant le réseau MVNO

Technologie avancée de télécommunications

L'infrastructure technologique comprend les technologies DOCSIS 3.1 et DOCSIS 4.0.

Investissement technologique	Montant
Dépenses annuelles de R&D technologique	2,4 milliards de dollars
Investissements de mise à niveau du réseau	5,6 milliards de dollars (2022-2023)

Équipes de service client et d'assistance technique

Charter maintient une vaste infrastructure de support client.

• Total des employés: 93 700 (à partir de 2022)
• Représentants du service à la clientèle: 12 500
• Personnel de soutien technique: 8 300

Solide reconnaissance de la marque dans les télécommunications

Spectrum Brand maintient une présence importante sur le marché.

Métrique de performance de la marque	Valeur
Valeur de marque	15,2 milliards de dollars
Part de marché (haut débit)	27.3%
Taux de rétention de la clientèle	84.6%

Charter Communications, Inc. (CHTR) - Modèle d'entreprise: propositions de valeur

Boutier de service à triple jeu complet

Charter Communications propose un forfait de service groupé, notamment:

Service	Abonnés	Prix ​​mensuel moyen
Spectrum TV	15,3 millions	$64.99
Internet du spectre	32,4 millions	$79.99
Voix de spectre	8,2 millions	$29.99

Internet à grande vitesse avec des prix compétitifs

Les offres de services Internet comprennent:

• Internet Spectrum: 200 Mbps à partir de 79,99 $ / mois
• Spectrum Internet Ultra: 400 Mbps à 99,99 $ / mois
• Gig Internet Spectrum: 1 Gbps à 119,99 $ / mois

Couverture géographique large

Détails de la zone des services de communication à charte:

Région	États couverts	Les maisons totales sont passées
Empreinte spectre	41 États	52 millions

Performances de réseau fiables

Métriques de performance du réseau:

• Time de disponibilité du réseau: Fiabilité de 99,9%
• Vitesse de téléchargement moyenne: 240 Mbps
• Vitesse de téléchargement moyenne: 20 Mbps

Options avancées de divertissement numérique

Service de streaming	Abonnés	Prix ​​mensuel
Spectrum TV Stream	3,2 millions	$29.99
Spectrum TV Choice	2,7 millions	$44.99

Charter Communications, Inc. (CHTR) - Modèle d'entreprise: relations avec les clients

Support client 24/7 en ligne et téléphone

Charter Communications exploite des centres de support de spectre avec 14 500 représentants du service à la clientèle à partir de 2023. Le temps de réponse moyen du centre d'appels est de 3,2 minutes. Les canaux de support client comprennent:

• Prise en charge du téléphone: 1-833-267-6094
• Assistance de chat en ligne
• Assistance par e-mail
• Service client sur les réseaux sociaux

Plates-formes numériques en libre-service et applications mobiles

Plate-forme	Caractéristiques	Utilisateurs actifs mensuels
Application mobile Spectrum	Paiement de facture, gestion des services	4,2 millions d'utilisateurs
Gestion de compte en ligne	Modifications de service, support technique	8,6 millions d'utilisateurs

Packages de services personnalisés

Offres charter 3 niveaux de service personnalisés primaires:

• Spectrum Internet SELECT
• Spectrum Internet ultra
• Gig Internet Spectrum

Programmes de fidélité et rétention de la clientèle

Taux de rétention de la clientèle: 87,3% au quatrième trimestre 2023. Les stratégies de rétention comprennent:

• Réductions de remises
• Services sans contrat
• Garanties de verrouillage des prix

Services techniques de support et de dépannage

Canal de support	Temps de résolution moyen	Taux de satisfaction client
Support technique à domicile	2,1 heures	92.4%
Assistance technique à distance	37 minutes	88.6%

Charter Communications, Inc. (CHTR) - Modèle d'entreprise: canaux

Ventes directes dans les magasins de détail

Charter Spectrum exploite 774 magasins de détail dans 41 États au T2 2023. Revenus de magasins de détail annuels: 1,2 milliard de dollars. Empreinte du magasin moyen: 2 500 pieds carrés.

Métrique du magasin	2023 données
Total des lieux de vente au détail	774
États couverts	41
Revenus de magasins annuels	1,2 milliard de dollars

Site Web en ligne et plateformes mobiles

Métriques des canaux numériques pour 2023:

• Visiteurs mensuels du site Web: 22,3 millions
• Téléchargements d'applications mobiles: 5,7 millions
• Transactions de service en ligne: 68% des interactions totales du client

Télémarketing et ventes de téléphones

Performance du canal de télémarketing en 2023:

Métrique	Valeur
Employés du centre d'appels	3,892
Revenus de ventes annuels du téléphone	487 millions de dollars
Durée d'appel moyenne	12,4 minutes

Détaillants d'électronique tiers

Partenariats avec les principaux détaillants d'électronique:

• Meilleur achat: 412 emplacements d'affichage co-marquées
• Walmart: 276 points de service
• Cible: 189 emplacements de service

Représentants des ventes de porte-à-porte

Statistiques du canal de vente de porte à porte:

Métrique	2023 données
Représentants des ventes totales	1,246
Taux de conversion moyen	14.3%
Volume des ventes annuelles	329 millions de dollars

Charter Communications, Inc. (CHTR) - Modèle d'entreprise: segments de clientèle

Consommateurs à large bande résidentiels

Charter Communications dessert environ 32,2 millions de clients résidentiels à large bande au quatrième trimestre 2023. Le service Internet Spectrum de la société couvre 41 États à travers les États-Unis.

Segment de clientèle	Abonnés totaux	Revenus mensuels moyens par utilisateur
Haut débit résidentiel	32,2 millions	$73.48

Petites et moyennes entreprises

Charter fournit des services de télécommunications à environ 2,1 millions de clients commerciaux de petite et moyenne taille.

• Services Internet sur les entreprises de spectre
• Solutions de voix et de communication
• Packages de sécurité réseau

Ménages urbains et suburbains

L'empreinte de service de Charter couvre 41 États, avec une présence concentrée dans les zones urbaines et suburbaines représentant 93% de sa clientèle.

Distribution géographique	Pourcentage de clientèle
Zones urbaines	62%
Zones de banlieue	31%
Zones rurales	7%

Chercheurs de divertissement numériques

Charter dessert 15,5 millions d'abonnés vidéo via Spectrum TV Services en 2023.

• Packages de télévision par câble
• Options de streaming à la demande
• Sélections de canaux premium

Clients de télécommunications sensibles aux prix

Charter propose plusieurs niveaux de service avec des stratégies de tarification compétitives ciblant les consommateurs soucieux des coûts.

Niveau de service	Fourchette de prix mensuelle
Internet de base	$29.99 - $49.99
Internet standard	$59.99 - $79.99
Internet premium	$89.99 - $109.99

Charter Communications, Inc. (CHTR) - Modèle d'entreprise: Structure des coûts

Maintenance d'infrastructure réseau

Coûts de maintenance des infrastructures du réseau annuel: 3,8 milliards de dollars en 2022

Catégorie d'infrastructure	Coût annuel
Mises à niveau des équipements de réseau	1,2 milliard de dollars
Maintenance du réseau à fibre optique	850 millions de dollars
Opérations du centre de données	650 millions de dollars

Frais de licence et de programmation de contenu

Dépenses totales de licence de contenu: 5,6 milliards de dollars en 2022

• Coûts de programmation du réseau câblé: 3,2 milliards de dollars
• Streaming Content Acquisition: 1,4 milliard de dollars
• Frais de canal de diffusion locale: 1 milliard de dollars

Investissements technologiques et équipements

Investissement technologique total: 2,3 milliards de dollars en 2022

Catégorie d'investissement technologique	Dépenses annuelles
Équipement de modem et de routeur câble	780 millions de dollars
Approvisionnement	550 millions de dollars
Technologie de sécurité du réseau	420 millions de dollars

Frais de marketing et d'acquisition des clients

Total des dépenses de marketing: 1,9 milliard de dollars en 2022

• Marketing numérique: 650 millions de dollars
• Publicité traditionnelle: 850 millions de dollars
• Programmes de rétention de la clientèle: 400 millions de dollars

Salaires et formation des employés

Coûts totaux liés aux employés: 3,1 milliards de dollars en 2022

Catégorie de coûts des employés	Dépenses annuelles
Salaires de base	2,4 milliards de dollars
Avantages et soins de santé	450 millions de dollars
Formation et développement	250 millions de dollars

Structure totale des coûts opérationnels: 16,7 milliards de dollars en 2022

Charter Communications, Inc. (CHTR) - Modèle d'entreprise: Strots de revenus

Frais d'abonnement mensuels pour les services Internet

Au quatrième trimestre 2023, Charter Communications a généré 5,5 milliards de dollars de revenus de services Internet résidentiels. Les packages Internet Spectrum varient de 49,99 $ à 89,99 $ par mois.

Niveau de vitesse Internet	Prix ​​mensuel	Abonnés estimés
100 Mbps	$49.99	4,2 millions
400 Mbps	$69.99	3,1 millions
1 Gbps	$89.99	1,8 million

Revenus de télévision par câble

En 2023, les revenus de télévision par câble ont totalisé 3,8 milliards de dollars, avec un coût mensuel moyen de 64,99 $.

• Package de câbles de base: 39,99 $ / mois
• Package de base étendu: 59,99 $ / mois
• Poules à canal premium: 79,99 $ / mois

Frais de service de téléphonie mobile

Spectrum Mobile a généré 2,1 milliards de dollars de revenus pour 2023, avec des plans commençant à 14 $ par ligne par mois.

Type de plan mobile	Prix ​​mensuel	Allocation de données
Par le concert	14 $ / ligne	Payer par Go utilisé
Illimité	45 $ / ligne	Données illimitées

Frais de location d'équipement et d'installation

Les revenus de location d'équipement ont atteint 680 millions de dollars en 2023. Les frais de location du modem sont de 5 à 10 $ par mois, tandis que les frais d'installation varient de 49,99 $ à 199,99 $.

Revenus publicitaires des plateformes de câbles

Les revenus de publicité par câble ont totalisé 412 millions de dollars en 2023, ce qui représente environ 2,5% du total des revenus de l'entreprise.

Plateforme de publicité	Revenus de 2023	Pourcentage du total
Annonces télévisées linéaires	276 millions de dollars	1.7%
Plateaux numériques	136 millions de dollars	0.8%

Charter Communications, Inc. (CHTR) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose Charter Communications, Inc. (CHTR) services, especially as the company pushes its converged strategy. The goal here is to lock in customers by making the switch away costly.

Converged connectivity: seamless transition between WiFi and mobile network.

• As of the third quarter of 2025, 21% of Charter Communications, Inc. Internet customers were converged, meaning they purchased both mobile and Internet products from the company.
• This strategy aims to deliver a differentiated connectivity experience by letting customers connect seamlessly between their WiFi and the mobile network.

High-speed, reliable broadband (up to multi-gigabit speeds).

• Charter Communications, Inc. is deploying next-generation DOCSIS 4.0 chipsets, developed with partners, capable of delivering speeds exceeding 25 Gbps over existing networks.
• The company has already rolled out 2x1 Gbps Internet services in select markets.
• As of September 30, 2025, Charter Communications, Inc. served 29.8 million Internet customers.
• Total customer relationships, excluding mobile-only relationships, stood at 31.1 million at the end of Q3 2025.

Guaranteed pricing for up to three years for small businesses.

• Spectrum Business offers guaranteed pricing for up to three years when customers bundle services with Ultra or Gig Internet.
• New small business customers can secure Spectrum Business Internet starting at 500 Mbps for $40 per month for 12 months, provided they bundle with two other business products.
• Current Spectrum Business Ultra Internet customers received an automatic, no-cost speed lift, moving from 600 Mbps to 750 Mbps.

Cost savings via bundled services (Internet, Mobile, Video).

• Spectrum advertises that it saves customers $1,000+/Year by offering better products.
• A specific bundle promotion allows qualified Spectrum Internet customers to get one Spectrum Mobile Unlimited phone line included for a full year at no additional price, effectively costing just $50.00/mo. for both Spectrum Internet Premier and a mobile line.
• Residential connectivity revenue grew 3.8% year-over-year in the third quarter of 2025.

Simple, contract-free Spectrum Mobile plans.

Spectrum Mobile plans are simple, offering nationwide 5G coverage and no service contracts. Here's a look at the structure as of late 2025. If onboarding takes 14+ days, churn risk rises.

Plan Name	Base Monthly Cost (Per Line)	Base Data Allowance	Hotspot Data Allowance	Overage/Throttling Detail
By The Gig	$20	1GB	N/A	Speeds reduced after 5GB used; additional data is $5 per GB.
Unlimited	$40	Unlimited (30GB high-speed)	5GB high-speed	Speeds reduced after 30GB usage per line.
Unlimited Plus	$50 (Implied: $40 base + $10 extra)	Unlimited (50GB high-speed)	10GB high-speed	Speeds reduced after 50GB usage per line.

As of September 30, 2025, Charter Communications, Inc. had 11.4 million mobile lines on its network, adding 493,000 in the third quarter alone.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Customer Relationships

You're looking at how Charter Communications, Inc. manages the people who pay for Spectrum services. It's a mix of high-touch support and digital efficiency, all while navigating significant industry churn. Honestly, keeping customers in the cable world right now takes serious effort.

Charter Communications, which operates under the Spectrum brand, maintains a massive footprint, which requires substantial dedicated resources for support. While the exact number of dedicated customer service and technical support centers isn't public, you know they have a large operational base, supported by approximately 100,000 employees across the U.S..

The acquisition strategy heavily relies on aggressive introductory offers. For instance, a new customer can secure a 500 Mbps Spectrum Internet plan starting as low as $30 per month when they bundle it with two lines of Spectrum Mobile and/or Spectrum Video service. This is complemented by offers like Spectrum One, which includes one free Unlimited mobile line for a year, driving that crucial initial service attachment.

For existing subscribers, loyalty is managed through value enhancement and rate guarantees, though some standard rate increases do occur, like the $5.00 per month increase on several Spectrum TV Select packages effective on or after July 15, 2025. To counter this, Charter enhances the value proposition. Spectrum TV Select customers now receive access to streaming apps with a retail value of up to $80 per month (soon to be up to $82 per month) at no extra cost.

The reality of churn is clear in the Q2 2025 numbers, showing the challenge in retention, even with these programs. We can look at the customer base as of June 30, 2025, to see the scale of relationships they are working to maintain:

Service/Metric	Customer Count (as of June 30, 2025)	Q2 2025 Net Change
Total Customer Relationships (Excl. Mobile-Only)	31.2 million	N/A
Internet Customers	29.9 million	Loss of 117,000
Video Customers	12.6 million	Loss of 80,000
Total Mobile Lines	10.9 million	Addition of 500,000 lines

The focus on digital self-service is key to managing the service load. The company pushes customers toward digital channels for efficiency. The Spectrum TV App remains a major digital touchpoint. While the latest specific user count is from late 2021, it showed more than 10 million users. More recently, data suggests audiences spend 128 monthly hours on the Spectrum TV app, significantly more than the 33 hours spent on Netflix.

Here's a quick look at the value-based offers designed to drive loyalty and package attachment:

• Spectrum Internet (500 Mbps) starting at $30/month when bundled.
• Spectrum One: 500 Mbps with one free Unlimited mobile line for a year.
• Spectrum TV Select value add: Up to $80/month in free streaming apps (soon $82/month).
• Residential monthly revenue per customer was $122.86 in Q2 2025.

Finance: draft 13-week cash view by Friday.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Channels

You're looking at how Charter Communications, Inc. gets its services-Internet, Mobile, Video, and Voice-into the hands of its customers. This is all about the touchpoints, from the physical store to the digital portal, and how they support the massive base of 31.1 million customer relationships as of September 30, 2025, excluding mobile-only accounts.

The physical presence remains a key channel, even as digital adoption grows. Charter Communications, Inc. was deploying in-store traffic analytics across its retail footprint, which, as of early 2024, comprised more than 700 Spectrum stores across the United States. This deployment was designed to optimize employee staffing and enhance the in-person customer experience, which is critical for complex product sales and support, especially for Spectrum Mobile, which added 493,000 lines in the third quarter of 2025 alone.

For direct sales, the effort targets both residential and commercial segments, though results are mixed. The commercial segment, which relies heavily on direct engagement, saw total revenue inch up 0.9 percent year-over-year to $1.8 billion in the third quarter of 2025, driven by a 3.6 percent increase in mid-market and large business revenue. Still, the small business revenue channel saw a 0.9 percent decline in the same period.

Digital channels are increasingly important, supported by the availability of online sales tools and self-installation options. Charter Communications, Inc. explicitly offers an easy self-install kit for its Internet service setup. The company is focused on driving customer experience improvements across all touchpoints, including the web and mobile apps, to support its 29.8 million Internet customers as of September 30, 2025.

Spectrum Reach, the local and regional advertising sales arm, operates as a distinct channel feeding revenue back into the business, though it faced headwinds in late 2025. Advertising sales revenue dropped 21.3 percent year-over-year to $356 million in the third quarter of 2025, largely due to lower political ad spending comparisons. Historically, Spectrum Reach offered service in 36 states across 91 media markets.

Call centers are the backbone for handling sales, billing, and technical support for the entire customer base. While specific call center metrics aren't public, the CEO noted that service delivery improvements, supported by technology investments, were being recognized by customers. The company employed approximately 94,500 people in 2024, and recent layoffs were stated to only impact corporate and back-office functions, suggesting frontline sales and service roles, which support call centers, were protected.

Here's a quick look at the financial scale of the services delivered through these channels for the third quarter of 2025:

Channel/Service Metric	Value (Q3 2025)	Context
Total Revenue	$13.7 billion	Total company revenue.
Internet Revenue	$6.0 billion	Revenue from the primary connectivity channel.
Advertising Sales Revenue (Spectrum Reach)	$356 million	Revenue from local/regional ad sales.
Total Customer Relationships	31.1 million	Excluding mobile-only relationships as of September 30, 2025.
Total Internet Customers	29.8 million	Total Internet subscribers as of September 30, 2025.
Total Video Customers	12.6 million	Total video subscribers as of September 30, 2025.
Total Mobile Lines	11.4 million	Total mobile lines as of September 30, 2025.
Retail Store Footprint Base	~700	Number of stores where analytics deployment was planned.

The monthly revenue generated per residential customer relationship provides a view of the value captured through these channels, which reached $122.63 in the third quarter of 2025.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Customer Segments

You're looking at the core groups Charter Communications, Inc. (CHTR) serves as of late 2025, based on their latest reported figures from the third quarter ending September 30, 2025. This company, operating under the Spectrum brand, segments its market into distinct customer types to tailor its connectivity and entertainment offerings.

Residential consumers across urban, suburban, and rural areas form the largest base, measured by total connections. As of September 30, 2025, Charter served 29.8 million Internet customers and 12.6 million total video customers. The total customer relationships, excluding mobile-only accounts, stood at 31.1 million relationships at that date. These residential customers are also the sole gateway to the growing Spectrum Mobile service, which reached 11.4 million total lines by the end of Q3 2025. The legacy wireline voice segment continued to shrink, ending Q3 2025 with 6.2 million customers.

The commercial side is split into two primary groups, Spectrum Business for smaller entities and Spectrum Enterprise for larger clients. The overall Commercial revenue for the third quarter of 2025 was $1.8 billion. You can see the distinct performance between the small and larger business tiers in the table below:

Customer Sub-Segment	Q3 2025 Year-over-Year Revenue Change	Key Metric Context
Small Business	Declined by 0.9%	Driven by a decline in small business customer relationships year-over-year.
Mid-market and Large Business (Excluding Wholesale)	Grew by 4.0%	Mostly reflecting PSU (presumably Primary Service Unit) growth.

Large enterprises, carriers, and government entities (Spectrum Enterprise) are captured within the Mid-market and Large Business category, showing revenue growth, which is a positive sign for this segment's stickiness. This segment is crucial as cloud migration challenges the traditional ISP model for smaller businesses.

Unserved and underserved rural communities via subsidized buildouts represent a major strategic investment area for Charter Communications, Inc. The company is actively deploying its network under multi-year initiatives. During the third quarter of 2025 alone, Charter activated 124,000 subsidized rural passings. This effort resulted in adding 52,000 new customer relationships within that specific rural footprint during the same quarter. The overall rural construction initiative aims to add over 1.7 million new locations nationwide, building over 100,000+ miles of fiber-optic infrastructure.

For the segment covering multifamily properties (Spectrum Community Solutions), specific revenue or unit counts weren't broken out separately in the latest reports, but these customers are included in the overall residential and business counts. The company's infrastructure footprint, which supports these segments, includes approximately 58 million network miles and roughly 75K Fiber Lit Buildings as of the Q3 2025 reporting period. This segment benefits from the overall network upgrade strategy targeting symmetrical and multi-gigabit speeds nationwide, which Charter aims to complete by 2027.

You should track the following key customer metrics:

• Total Customer Relationships (Excl. Mobile-Only): 31.1 million as of September 30, 2025.
• Total Internet Customers: 29.8 million as of September 30, 2025.
• Rural Passings Activated in Q3 2025: 124,000.
• Residential Connectivity Revenue Growth (Q3 2025): 3.8% year-over-year.

Finance: draft 13-week cash view by Friday.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Cost Structure

You're looking at the major outlays Charter Communications, Inc. (CHTR) faces to keep its network running and its services competitive as of late 2025. These costs are substantial because they support a massive, complex infrastructure and the content that keeps customers connected.

High Capital Expenditures (CapEx) for Network Upgrades

Charter Communications, Inc. (CHTR) has signaled that 2025 is the peak capital year for its investment cycle. Full-year 2025 capital expenditures are projected to total approximately $11.5 billion. This figure is slightly lower than an earlier projection of $12 billion, with some network evolution capital being pushed into 2026. The company expects total combined company capital expenditures to decline in the first full calendar year post-Cox transaction close.

Looking at the quarterly spend, the intensity is clear:

Period Ended	Capital Expenditures (in billions)	Change vs. Prior Year Period
September 30, 2025 (Q3)	$3.1 billion	Increase of $488 million
June 30, 2025 (Q2)	$2.9 billion	Increase of $21 million

For the full year 2025 projection of $11.5 billion, this included specific allocations, such as $4.2 billion for line extensions and an additional $1.5 billion for network evolution initiatives in earlier guidance.

Programming and Content Acquisition Costs for Video Services

Costs associated with securing content for the video product remain a significant, though fluctuating, expense. The pressure on these costs is partly due to the declining video customer base.

• Programming costs in the second quarter of 2025 decreased by $219 million, or 8.8%, compared to the second quarter of 2024.
• This Q2 2025 decrease reflected a 5.1% decline in video customers year-over-year, a higher mix of lighter video packages, and $67 million of costs allocated to programmer streaming applications netted within video revenue.
• For the third quarter of 2025, programming costs decreased by 6.5% year-over-year.
• Third quarter video revenue was $3.4 billion, a decrease of 9.3% compared to the prior year period.

Network Maintenance and Operational Expenses

The cost to run the network and service customers is constantly scrutinized, with management looking for efficiencies. Total operating expenses in the third quarter of 2025 declined by 0.5% year-over-year. However, specific operational categories showed increases:

• Field and technology operations expenses increased by $53 million, or 4.3% year-over-year in Q2 2025, driven by higher labor-related costs and network utility costs.
• Customer operations expenses increased by $24 million, or 3.0% year-over-year in Q2 2025, due to higher bad debt expense and bank/card fees.

Mobile Device and Service Costs (MVNO Fees and Device Subsidies)

The rapid growth in Spectrum Mobile lines contributes to both revenue and associated costs, including device purchases and underlying network access fees (MVNO fees). As of September 30, 2025, Charter served 11.4 million mobile lines. As of June 30, 2025, the company served 10.9 million mobile lines.

Costs related to mobile are embedded in several line items:

• Other revenue, which includes mobile device sales, totaled $839 million in Q2 2025, an 18.9% increase year-over-year.
• Other costs of revenue, which includes mobile service direct costs, increased by $113 million, or 7.3% year-over-year in Q2 2025.

Sales, General, and Administrative (SG&A) Expenses, Including Marketing

While a direct SG&A figure isn't isolated in the immediate reports, the overall operating expense trend gives context to these overhead costs. Charter's Adjusted EBITDA for the third quarter of 2025 was $5.6 billion, a 1.5% decline year-over-year. This decline in Adjusted EBITDA reflects the 0.9% revenue decline offset by the 0.5% decrease in total operating expenses for the quarter. Marketing spend is a component of these operating expenses, which management is focusing on improving through AI-driven customer support enhancements.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Revenue Streams

You're looking at how Charter Communications, Inc. actually brings in the money as of late 2025. It's a story of high-speed connectivity driving growth while legacy services fade. The core of the business remains the monthly fee for getting customers onto the network, but the mix is shifting fast.

Residential Internet Service Fees (Core Revenue Driver)

Residential Internet is definitely the engine room for Charter Communications, Inc. revenue, even as customer counts fluctuate. For the third quarter of 2025, Internet revenue hit $6.0 billion, showing a year-over-year growth of 1.7%. This growth comes from a mix of rate adjustments and step-ups in promotional pricing, which helped offset the net loss of 109,000 Internet customers in that same quarter. The average monthly revenue per residential customer was $122.63 in Q3 2025, up 1.0% from the prior year.

Residential Mobile Service Revenue

Spectrum Mobile is the clear growth accelerant in the residential segment. For the first quarter of 2025, residential mobile service revenue saw a substantial increase of 33.5% year-over-year. That quarter, mobile service revenue totaled $914 million. By the third quarter of 2025, this stream continued its strong performance, reaching $954 million, which was a 19.2% increase year-over-year. This product is central to the converged network strategy, as it's offered exclusively to Spectrum Internet customers.

Commercial Business Services

The commercial segment provides a stable, albeit slower-growing, revenue base. In the third quarter of 2025, total Commercial revenue was $1.8 billion, a slight increase of 0.9% compared to the third quarter of 2024. This was a tale of two segments within Commercial, though.

Here's a quick look at the commercial breakdown from Q3 2025:

Commercial Segment	Q3 2025 Revenue (Approx.)	Year-over-Year Change
Mid-market and Large Business	Implied to be approximately $1.4 billion	Increased by 3.6%
Small Business	Implied to be approximately $400 million	Declined by 0.9%

The mid-market and large business category is where Charter Communications, Inc. is seeing its best commercial traction, with revenue excluding wholesale growing 4.0% in Q3 2025.

Residential Video and Voice Service Fees (Declining Segment)

These are the legacy revenue streams that are actively shrinking, though Charter Communications, Inc. is managing the decline through packaging changes. Residential revenue overall in Q3 2025 was $10.6 billion, down 1.1% year-over-year.

The decline is most pronounced in the traditional video and voice offerings:

• Residential Video Customers: Stood at 12.6 million as of September 30, 2025.
• Video Customer Loss (Q3 2025): Decreased by 70,000, an improvement from the prior year loss.
• Residential Voice Revenue (Q3 2025): Totaled $332 million, a year-over-year decrease of 7.9%.
• Residential Voice Customer Loss (Q3 2025): Declined by 200,000.

The company is trying to make the video package more attractive, for example, by including streaming apps like Max and Disney+ within Spectrum TV Select at no extra cost.

Advertising Sales Revenue from Spectrum Reach

Advertising sales, managed by Spectrum Reach, is another area experiencing a year-over-year contraction, though this can be cyclical. In the third quarter of 2025, Advertising sales revenue dropped to $356 million, a significant decrease of 21.3% compared to the same quarter last year. Management pointed to lower political revenue as the primary driver for this steep drop. Still, Spectrum Reach is making community investments, planning to invest over $3.8 million in free TV advertising for 255 small businesses in 2025 alone.

Finance: draft 13-week cash view by Friday.