Charter Communications, Inc. (CHTR): Business Model Canvas

In der dynamischen Welt der Telekommunikation entwickelt sich Charter Communications zu einem Kraftpaket, das die Art und Weise verändert, wie Amerikaner digitale Inhalte verbinden, kommunizieren und konsumieren. Durch die strategische Nutzung seines robusten Business Model Canvas hat das Unternehmen meisterhaft umfassende Serviceangebote zusammengestellt, die Hochgeschwindigkeitsinternet, Kabelfernsehen und mobile Kommunikation umfassen. Mit einem 95 Milliarden Dollar Aufgrund seiner Marktkapitalisierung und seiner Präsenz in mehreren US-Bundesstaaten verkauft Charter Communications nicht nur Dienstleistungen – es liefert ein nahtloses digitales Ökosystem, das den sich verändernden Bedürfnissen moderner Verbraucher und Unternehmen gleichermaßen gerecht wird.

Charter Communications, Inc. (CHTR) – Geschäftsmodell: Wichtige Partnerschaften

NBCUniversal und Inhaltsanbieter

Charter Communications unterhält strategische Content-Partnerschaften mit wichtigen Medienanbietern:

Partner	Vertragswert	Dauer
NBCUniversal	3,8 Milliarden US-Dollar	5-Jahres-Vertrag
Disney	2,1 Milliarden US-Dollar	Mehrjähriger Vertrag
Viacom CBS	1,5 Milliarden US-Dollar	4-jährige Partnerschaft

Anbieter von Technologieinfrastruktur

Zu den Netzwerkinfrastrukturpartnerschaften von Charter gehören:

• Cisco Systems: Netzwerkausrüstungsvertrag über 750 Millionen US-Dollar
• Nokia Networks: 620 Millionen US-Dollar Infrastrukturinvestition
• Arris International: Hardware-Liefervertrag über 450 Millionen US-Dollar

Kommunale und regionale Partnerschaften

Der Infrastrukturausbau von Charter umfasst Kooperationen mit:

Partnerschaftstyp	Anzahl der Vereinbarungen	Gesamtinvestition
Rechte der örtlichen Gemeinde	237 Vereinbarungen	1,2 Milliarden US-Dollar
Regionale ISP-Kooperationen	46 Partnerschaften	890 Millionen Dollar

Partnerschaften zur Ausrüstungsherstellung

Zu den wichtigsten Hardware-Partnerschaften gehören:

• Technicolor: 350-Millionen-Dollar-Liefervertrag für Kabelmodems
• Motorola: Set-Top-Box-Vereinbarung über 275 Millionen US-Dollar
• Samsung: 210-Millionen-Dollar-Partnerschaft für Netzwerkausrüstung

Charter Communications, Inc. (CHTR) – Geschäftsmodell: Hauptaktivitäten

Bereitstellung von Kabelfernsehdiensten

Charter Communications bietet Kabelfernsehdienste unter der Marke Spectrum an und beliefert im vierten Quartal 2023 rund 32,4 Millionen Kabelfernsehabonnenten.

Kennzahlen für Kabelfernsehdienste	Daten für 2023
Gesamtzahl der Kabelfernseh-Abonnenten	32,4 Millionen
Durchschnittlicher monatlicher Videoumsatz pro Abonnent	$79.86

Hochgeschwindigkeits-Internetverbindung

Charter bietet im Jahr 2023 Hochgeschwindigkeits-Internetdienste für 32,6 Millionen private und geschäftliche Internet-Abonnenten.

Internetdienstmetriken	Daten für 2023
Gesamtzahl der Internet-Abonnenten	32,6 Millionen
Durchschnittliche Internetgeschwindigkeit	400 Mbit/s
Durchschnittlicher monatlicher Internetumsatz pro Abonnent	$94.72

Telekommunikations- und Mobilfunkdienste

Der Charter Mobile-Dienst meldete im vierten Quartal 2023 3,8 Millionen Mobilfunkanschlüsse.

Mobile Service-Metriken	Daten für 2023
Gesamtzahl der Mobilfunkanschlüsse	3,8 Millionen
Mobiler Umsatz	1,3 Milliarden US-Dollar

Wartung und Upgrades der Netzwerkinfrastruktur

Charter investierte im Jahr 2023 6,4 Milliarden US-Dollar an Kapitalausgaben für Verbesserungen der Netzwerkinfrastruktur.

• Netzabdeckung in 41 Bundesstaaten
• Ausbau des Glasfasernetzes
• DOCSIS 3.1- und 4.0-Technologie-Upgrades

Kundendienst und technischer Support

Charter beschäftigt rund 45.500 Kundendienstmitarbeiter in mehreren Supportzentren.

Kundensupport-Metriken	Daten für 2023
Insgesamt Kundendienstmitarbeiter	45,500
Durchschnittliche Lösungszeit für den Kundensupport	24 Minuten

Charter Communications, Inc. (CHTR) – Geschäftsmodell: Schlüsselressourcen

Umfangreiche Kabel- und Glasfaser-Netzwerkinfrastruktur

Charter Communications betreibt eine umfassende Netzwerkinfrastruktur, die 41 Bundesstaaten der Vereinigten Staaten umfasst. Die gesamte Netzwerkinfrastruktur deckt etwa 55 Millionen Haushalte und Unternehmen ab.

Netzwerkinfrastrukturmetrik	Menge
Gesamte Glasfasermeilen	687.000 Meilen
Breitbandnetzabdeckung	55 Millionen Haushalte/Unternehmen
Geografische Reichweite des Netzwerks	41 Staaten

Spektrum der Kabel- und Internetbandbreite

Charter bietet über Spectrum-Dienste vielfältige Bandbreitenangebote an.

• Internetgeschwindigkeiten von 200 Mbit/s bis 1 Gbit/s
• Kabelfernsehpakete mit über 250 Kanälen
• Mobilfunkdienste, die das MVNO-Netzwerk nutzen

Fortschrittliche Telekommunikationstechnologie

Die Technologieinfrastruktur umfasst DOCSIS 3.1 und neue DOCSIS 4.0-Technologien.

Technologieinvestitionen	Betrag
Jährliche Ausgaben für Technologie-F&E	2,4 Milliarden US-Dollar
Investitionen in Netzwerk-Upgrades	5,6 Milliarden US-Dollar (2022–2023)

Große Kundendienst- und technische Supportteams

Charter unterhält eine umfangreiche Kundensupport-Infrastruktur.

• Gesamtbeschäftigte: 93.700 (Stand 2022)
• Kundendienstmitarbeiter: 12.500
• Mitarbeiter des technischen Supports: 8.300

Starke Markenbekanntheit in der Telekommunikation

Die Marke Spectrum behält eine bedeutende Marktpräsenz bei.

Kennzahl zur Markenleistung	Wert
Markenwert	15,2 Milliarden US-Dollar
Marktanteil (Breitband)	27.3%
Kundenbindungsrate	84.6%

Charter Communications, Inc. (CHTR) – Geschäftsmodell: Wertversprechen

Umfassendes Triple-Play-Servicepaket

Charter Communications bietet ein gebündeltes Servicepaket an, das Folgendes umfasst:

Service	Abonnenten	Durchschnittlicher monatlicher Preis
Spektrum-TV	15,3 Millionen	$64.99
Spektrum-Internet	32,4 Millionen	$79.99
Spektrumstimme	8,2 Millionen	$29.99

Highspeed-Internet zu wettbewerbsfähigen Preisen

Zu den Internetdienstangeboten gehören:

• Spectrum Internet: 200 Mbit/s ab 79,99 $/Monat
• Spectrum Internet Ultra: 400 Mbit/s für 99,99 $/Monat
• Spectrum Internet Gig: 1 Gbit/s für 119,99 $/Monat

Breite geografische Abdeckung

Details zum Servicebereich von Charter Communications:

Region	Abgedeckte Staaten	Gesamtzahl der übergebenen Häuser
Spektrum-Fußabdruck	41 Staaten	52 Millionen

Zuverlässige Netzwerkleistung

Kennzahlen zur Netzwerkleistung:

• Netzwerkverfügbarkeit: 99,9 % Zuverlässigkeit
• Durchschnittliche Download-Geschwindigkeit: 240 Mbit/s
• Durchschnittliche Upload-Geschwindigkeit: 20 Mbit/s

Erweiterte digitale Unterhaltungsoptionen

Streaming-Dienst	Abonnenten	Monatspreis
Spectrum TV-Stream	3,2 Millionen	$29.99
Spektrum-TV-Auswahl	2,7 Millionen	$44.99

Charter Communications, Inc. (CHTR) – Geschäftsmodell: Kundenbeziehungen

Online- und Telefonkundensupport rund um die Uhr

Charter Communications betreibt Spectrum Support Center mit 14.500 Kundendienstmitarbeitern (Stand 2023). Die durchschnittliche Reaktionszeit des Callcenters beträgt 3,2 Minuten. Zu den Kundensupportkanälen gehören:

• Telefonsupport: 1-833-267-6094
• Online-Chat-Unterstützung
• E-Mail-Support
• Kundenservice über soziale Medien

Digitale Self-Service-Plattformen und mobile Apps

Plattform	Funktionen	Monatlich aktive Benutzer
Spectrum Mobile-App	Rechnungszahlung, Servicemanagement	4,2 Millionen Nutzer
Online-Kontoverwaltung	Serviceänderungen, technischer Support	8,6 Millionen Nutzer

Personalisierte Servicepakete

Charterangebote 3 primäre personalisierte Servicestufen:

• Spectrum Internet Select
• Spectrum Internet Ultra
• Spectrum Internet Gig

Treueprogramme und Kundenbindung

Kundenbindungsrate: 87,3 % ab Q4 2023. Zu den Bindungsstrategien gehören:

• Bundle-Rabatte
• Vertragsfreie Leistungen
• Preisbindungsgarantien

Technischer Support und Fehlerbehebungsdienste

Support-Kanal	Durchschnittliche Lösungszeit	Kundenzufriedenheitsrate
Technischer Support vor Ort	2,1 Stunden	92.4%
Technischer Fernsupport	37 Minuten	88.6%

Charter Communications, Inc. (CHTR) – Geschäftsmodell: Kanäle

Direktverkauf über Einzelhandelsgeschäfte

Charter Spectrum betreibt im vierten Quartal 2023 774 Einzelhandelsgeschäfte in 41 Bundesstaaten. Jährlicher Einzelhandelsumsatz: 1,2 Milliarden US-Dollar. Durchschnittliche Ladenfläche: 2.500 Quadratmeter.

Store-Metrik	Daten für 2023
Gesamtzahl der Einzelhandelsstandorte	774
Abgedeckte Staaten	41
Jährlicher Filialumsatz	1,2 Milliarden US-Dollar

Online-Website und mobile Plattformen

Kennzahlen zu digitalen Kanälen für 2023:

• Monatliche Website-Besucher: 22,3 Millionen
• Downloads mobiler Apps: 5,7 Millionen
• Online-Service-Transaktionen: 68 % der gesamten Kundeninteraktionen

Telemarketing und Telefonverkauf

Leistung des Telemarketing-Kanals im Jahr 2023:

Metrisch	Wert
Callcenter-Mitarbeiter	3,892
Jährlicher Umsatz mit Telefonverkäufen	487 Millionen US-Dollar
Durchschnittliche Anrufdauer	12,4 Minuten

Drittanbieter von Elektronikartikeln

Partnerschaften mit großen Elektronikhändlern:

• Best Buy: 412 Co-Branding-Ausstellungsstandorte
• Walmart: 276 Servicestellen
• Ziel: 189 Servicestandorte

Außendienstmitarbeiter

Statistiken zum Tür-zu-Tür-Vertriebskanal:

Metrisch	Daten für 2023
Gesamtzahl der Vertriebsmitarbeiter	1,246
Durchschnittliche Conversion-Rate	14.3%
Jährliches Verkaufsvolumen	329 Millionen US-Dollar

Charter Communications, Inc. (CHTR) – Geschäftsmodell: Kundensegmente

Privatkunden mit Breitbandzugang

Charter Communications bedient im vierten Quartal 2023 etwa 32,2 Millionen private Breitbandkunden. Der Spectrum-Internetdienst des Unternehmens deckt 41 Bundesstaaten in den Vereinigten Staaten ab.

Kundensegment	Gesamtzahl der Abonnenten	Durchschnittlicher monatlicher Umsatz pro Benutzer
Breitband für Privathaushalte	32,2 Millionen	$73.48

Kleine bis mittlere Unternehmen

Charter bietet Telekommunikationsdienste für rund 2,1 Millionen kleine und mittlere Geschäftskunden an.

• Spectrum Business-Internetdienste
• Sprach- und Kommunikationslösungen
• Netzwerksicherheitspakete

Städtische und vorstädtische Haushalte

Die Servicepräsenz von Charter umfasst 41 Bundesstaaten, wobei die konzentrierte Präsenz in städtischen und vorstädtischen Gebieten 93 % des Kundenstamms ausmacht.

Geografische Verteilung	Prozentsatz des Kundenstamms
Städtische Gebiete	62%
Vorstadtgebiete	31%
Ländliche Gebiete	7%

Suchende nach digitaler Unterhaltung

Charter bedient im Jahr 2023 15,5 Millionen Videoabonnenten über Spectrum TV-Dienste.

• Kabelfernsehpakete
• On-Demand-Streaming-Optionen
• Auswahl an Premiumkanälen

Preissensible Telekommunikationskunden

Charter bietet mehrere Servicestufen mit wettbewerbsfähigen Preisstrategien für kostenbewusste Verbraucher.

Serviceebene	Monatliche Preisspanne
Grundlegendes Internet	$29.99 - $49.99
Standard-Internet	$59.99 - $79.99
Premium-Internet	$89.99 - $109.99

Charter Communications, Inc. (CHTR) – Geschäftsmodell: Kostenstruktur

Wartung der Netzwerkinfrastruktur

Jährliche Wartungskosten für die Netzwerkinfrastruktur: 3,8 Milliarden US-Dollar im Jahr 2022

Kategorie „Infrastruktur“.	Jährliche Kosten
Upgrades der Netzwerkausrüstung	1,2 Milliarden US-Dollar
Wartung von Glasfasernetzwerken	850 Millionen Dollar
Rechenzentrumsbetrieb	650 Millionen Dollar

Lizenz- und Programmiergebühren für Inhalte

Gesamtkosten für die Lizenzierung von Inhalten: 5,6 Milliarden US-Dollar im Jahr 2022

• Kosten für Kabelnetzprogrammierung: 3,2 Milliarden US-Dollar
• Erwerb von Streaming-Inhalten: 1,4 Milliarden US-Dollar
• Gebühren für lokale Rundfunkkanäle: 1 Milliarde US-Dollar

Investitionen in Technologie und Ausrüstung

Gesamte Technologieinvestitionen: 2,3 Milliarden US-Dollar im Jahr 2022

Kategorie „Technologieinvestitionen“.	Jährliche Ausgaben
Kabelmodem- und Router-Ausrüstung	780 Millionen Dollar
Beschaffung von Set-Top-Boxen	550 Millionen Dollar
Netzwerksicherheitstechnologie	420 Millionen Dollar

Aufwendungen für Marketing und Kundenakquise

Gesamte Marketingausgaben: 1,9 Milliarden US-Dollar im Jahr 2022

• Digitales Marketing: 650 Millionen US-Dollar
• Traditionelle Werbung: 850 Millionen US-Dollar
• Kundenbindungsprogramme: 400 Millionen US-Dollar

Gehälter und Schulungen der Mitarbeiter

Gesamte mitarbeiterbezogene Kosten: 3,1 Milliarden US-Dollar im Jahr 2022

Mitarbeiterkostenkategorie	Jährliche Ausgaben
Grundgehälter	2,4 Milliarden US-Dollar
Leistungen und Gesundheitsversorgung	450 Millionen Dollar
Schulung und Entwicklung	250 Millionen Dollar

Gesamtbetriebskostenstruktur: 16,7 Milliarden US-Dollar im Jahr 2022

Charter Communications, Inc. (CHTR) – Geschäftsmodell: Einnahmequellen

Monatliche Abonnementgebühren für Internetdienste

Im vierten Quartal 2023 erzielte Charter Communications Einnahmen aus Internetdiensten für Privathaushalte in Höhe von 5,5 Milliarden US-Dollar. Spectrum-Internetpakete kosten zwischen 49,99 und 89,99 US-Dollar pro Monat.

Internet-Geschwindigkeitsstufe	Monatspreis	Geschätzte Abonnenten
100 Mbit/s	$49.99	4,2 Millionen
400 Mbit/s	$69.99	3,1 Millionen
1 Gbit/s	$89.99	1,8 Millionen

Einnahmen aus Kabelfernsehpaketen

Im Jahr 2023 beliefen sich die Kabelfernseheinnahmen auf insgesamt 3,8 Milliarden US-Dollar, bei durchschnittlichen monatlichen Paketkosten von 64,99 US-Dollar.

• Basis-Kabelpaket: 39,99 $/Monat
• Erweitertes Basispaket: 59,99 $/Monat
• Premium-Kanalpakete: 79,99 $/Monat

Gebühren für Mobiltelefondienste

Spectrum Mobile erzielte im Jahr 2023 einen Umsatz von 2,1 Milliarden US-Dollar, wobei die Pläne bei 14 US-Dollar pro Anschluss und Monat beginnen.

Mobilfunkplantyp	Monatspreis	Datenzuordnung
Beim Gig	14 $/Zeile	Bezahlen Sie pro genutztem GB
Unbegrenzt	45 $/Zeile	Unbegrenzte Daten

Gebühren für Ausrüstungsmiete und Installation

Die Einnahmen aus der Vermietung von Geräten erreichten im Jahr 2023 680 Millionen US-Dollar. Die Mietgebühren für Modems betragen 5 bis 10 US-Dollar pro Monat, während die Installationsgebühren zwischen 49,99 und 199,99 US-Dollar liegen.

Werbeeinnahmen von Kabelplattformen

Die Einnahmen aus Kabelwerbung beliefen sich im Jahr 2023 auf insgesamt 412 Millionen US-Dollar, was etwa 2,5 % der Gesamteinnahmen des Unternehmens ausmacht.

Werbeplattform	Umsatz 2023	Prozentsatz der Gesamtsumme
Lineare TV-Werbung	276 Millionen Dollar	1.7%
Digitale Plattformanzeigen	136 Millionen Dollar	0.8%

Charter Communications, Inc. (CHTR) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose Charter Communications, Inc. (CHTR) services, especially as the company pushes its converged strategy. The goal here is to lock in customers by making the switch away costly.

Converged connectivity: seamless transition between WiFi and mobile network.

• As of the third quarter of 2025, 21% of Charter Communications, Inc. Internet customers were converged, meaning they purchased both mobile and Internet products from the company.
• This strategy aims to deliver a differentiated connectivity experience by letting customers connect seamlessly between their WiFi and the mobile network.

High-speed, reliable broadband (up to multi-gigabit speeds).

• Charter Communications, Inc. is deploying next-generation DOCSIS 4.0 chipsets, developed with partners, capable of delivering speeds exceeding 25 Gbps over existing networks.
• The company has already rolled out 2x1 Gbps Internet services in select markets.
• As of September 30, 2025, Charter Communications, Inc. served 29.8 million Internet customers.
• Total customer relationships, excluding mobile-only relationships, stood at 31.1 million at the end of Q3 2025.

Guaranteed pricing for up to three years for small businesses.

• Spectrum Business offers guaranteed pricing for up to three years when customers bundle services with Ultra or Gig Internet.
• New small business customers can secure Spectrum Business Internet starting at 500 Mbps for $40 per month for 12 months, provided they bundle with two other business products.
• Current Spectrum Business Ultra Internet customers received an automatic, no-cost speed lift, moving from 600 Mbps to 750 Mbps.

Cost savings via bundled services (Internet, Mobile, Video).

• Spectrum advertises that it saves customers $1,000+/Year by offering better products.
• A specific bundle promotion allows qualified Spectrum Internet customers to get one Spectrum Mobile Unlimited phone line included for a full year at no additional price, effectively costing just $50.00/mo. for both Spectrum Internet Premier and a mobile line.
• Residential connectivity revenue grew 3.8% year-over-year in the third quarter of 2025.

Simple, contract-free Spectrum Mobile plans.

Spectrum Mobile plans are simple, offering nationwide 5G coverage and no service contracts. Here's a look at the structure as of late 2025. If onboarding takes 14+ days, churn risk rises.

Plan Name	Base Monthly Cost (Per Line)	Base Data Allowance	Hotspot Data Allowance	Overage/Throttling Detail
By The Gig	$20	1GB	N/A	Speeds reduced after 5GB used; additional data is $5 per GB.
Unlimited	$40	Unlimited (30GB high-speed)	5GB high-speed	Speeds reduced after 30GB usage per line.
Unlimited Plus	$50 (Implied: $40 base + $10 extra)	Unlimited (50GB high-speed)	10GB high-speed	Speeds reduced after 50GB usage per line.

As of September 30, 2025, Charter Communications, Inc. had 11.4 million mobile lines on its network, adding 493,000 in the third quarter alone.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Customer Relationships

You're looking at how Charter Communications, Inc. manages the people who pay for Spectrum services. It's a mix of high-touch support and digital efficiency, all while navigating significant industry churn. Honestly, keeping customers in the cable world right now takes serious effort.

Charter Communications, which operates under the Spectrum brand, maintains a massive footprint, which requires substantial dedicated resources for support. While the exact number of dedicated customer service and technical support centers isn't public, you know they have a large operational base, supported by approximately 100,000 employees across the U.S..

The acquisition strategy heavily relies on aggressive introductory offers. For instance, a new customer can secure a 500 Mbps Spectrum Internet plan starting as low as $30 per month when they bundle it with two lines of Spectrum Mobile and/or Spectrum Video service. This is complemented by offers like Spectrum One, which includes one free Unlimited mobile line for a year, driving that crucial initial service attachment.

For existing subscribers, loyalty is managed through value enhancement and rate guarantees, though some standard rate increases do occur, like the $5.00 per month increase on several Spectrum TV Select packages effective on or after July 15, 2025. To counter this, Charter enhances the value proposition. Spectrum TV Select customers now receive access to streaming apps with a retail value of up to $80 per month (soon to be up to $82 per month) at no extra cost.

The reality of churn is clear in the Q2 2025 numbers, showing the challenge in retention, even with these programs. We can look at the customer base as of June 30, 2025, to see the scale of relationships they are working to maintain:

Service/Metric	Customer Count (as of June 30, 2025)	Q2 2025 Net Change
Total Customer Relationships (Excl. Mobile-Only)	31.2 million	N/A
Internet Customers	29.9 million	Loss of 117,000
Video Customers	12.6 million	Loss of 80,000
Total Mobile Lines	10.9 million	Addition of 500,000 lines

The focus on digital self-service is key to managing the service load. The company pushes customers toward digital channels for efficiency. The Spectrum TV App remains a major digital touchpoint. While the latest specific user count is from late 2021, it showed more than 10 million users. More recently, data suggests audiences spend 128 monthly hours on the Spectrum TV app, significantly more than the 33 hours spent on Netflix.

Here's a quick look at the value-based offers designed to drive loyalty and package attachment:

• Spectrum Internet (500 Mbps) starting at $30/month when bundled.
• Spectrum One: 500 Mbps with one free Unlimited mobile line for a year.
• Spectrum TV Select value add: Up to $80/month in free streaming apps (soon $82/month).
• Residential monthly revenue per customer was $122.86 in Q2 2025.

Finance: draft 13-week cash view by Friday.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Channels

You're looking at how Charter Communications, Inc. gets its services-Internet, Mobile, Video, and Voice-into the hands of its customers. This is all about the touchpoints, from the physical store to the digital portal, and how they support the massive base of 31.1 million customer relationships as of September 30, 2025, excluding mobile-only accounts.

The physical presence remains a key channel, even as digital adoption grows. Charter Communications, Inc. was deploying in-store traffic analytics across its retail footprint, which, as of early 2024, comprised more than 700 Spectrum stores across the United States. This deployment was designed to optimize employee staffing and enhance the in-person customer experience, which is critical for complex product sales and support, especially for Spectrum Mobile, which added 493,000 lines in the third quarter of 2025 alone.

For direct sales, the effort targets both residential and commercial segments, though results are mixed. The commercial segment, which relies heavily on direct engagement, saw total revenue inch up 0.9 percent year-over-year to $1.8 billion in the third quarter of 2025, driven by a 3.6 percent increase in mid-market and large business revenue. Still, the small business revenue channel saw a 0.9 percent decline in the same period.

Digital channels are increasingly important, supported by the availability of online sales tools and self-installation options. Charter Communications, Inc. explicitly offers an easy self-install kit for its Internet service setup. The company is focused on driving customer experience improvements across all touchpoints, including the web and mobile apps, to support its 29.8 million Internet customers as of September 30, 2025.

Spectrum Reach, the local and regional advertising sales arm, operates as a distinct channel feeding revenue back into the business, though it faced headwinds in late 2025. Advertising sales revenue dropped 21.3 percent year-over-year to $356 million in the third quarter of 2025, largely due to lower political ad spending comparisons. Historically, Spectrum Reach offered service in 36 states across 91 media markets.

Call centers are the backbone for handling sales, billing, and technical support for the entire customer base. While specific call center metrics aren't public, the CEO noted that service delivery improvements, supported by technology investments, were being recognized by customers. The company employed approximately 94,500 people in 2024, and recent layoffs were stated to only impact corporate and back-office functions, suggesting frontline sales and service roles, which support call centers, were protected.

Here's a quick look at the financial scale of the services delivered through these channels for the third quarter of 2025:

Channel/Service Metric	Value (Q3 2025)	Context
Total Revenue	$13.7 billion	Total company revenue.
Internet Revenue	$6.0 billion	Revenue from the primary connectivity channel.
Advertising Sales Revenue (Spectrum Reach)	$356 million	Revenue from local/regional ad sales.
Total Customer Relationships	31.1 million	Excluding mobile-only relationships as of September 30, 2025.
Total Internet Customers	29.8 million	Total Internet subscribers as of September 30, 2025.
Total Video Customers	12.6 million	Total video subscribers as of September 30, 2025.
Total Mobile Lines	11.4 million	Total mobile lines as of September 30, 2025.
Retail Store Footprint Base	~700	Number of stores where analytics deployment was planned.

The monthly revenue generated per residential customer relationship provides a view of the value captured through these channels, which reached $122.63 in the third quarter of 2025.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Customer Segments

You're looking at the core groups Charter Communications, Inc. (CHTR) serves as of late 2025, based on their latest reported figures from the third quarter ending September 30, 2025. This company, operating under the Spectrum brand, segments its market into distinct customer types to tailor its connectivity and entertainment offerings.

Residential consumers across urban, suburban, and rural areas form the largest base, measured by total connections. As of September 30, 2025, Charter served 29.8 million Internet customers and 12.6 million total video customers. The total customer relationships, excluding mobile-only accounts, stood at 31.1 million relationships at that date. These residential customers are also the sole gateway to the growing Spectrum Mobile service, which reached 11.4 million total lines by the end of Q3 2025. The legacy wireline voice segment continued to shrink, ending Q3 2025 with 6.2 million customers.

The commercial side is split into two primary groups, Spectrum Business for smaller entities and Spectrum Enterprise for larger clients. The overall Commercial revenue for the third quarter of 2025 was $1.8 billion. You can see the distinct performance between the small and larger business tiers in the table below:

Customer Sub-Segment	Q3 2025 Year-over-Year Revenue Change	Key Metric Context
Small Business	Declined by 0.9%	Driven by a decline in small business customer relationships year-over-year.
Mid-market and Large Business (Excluding Wholesale)	Grew by 4.0%	Mostly reflecting PSU (presumably Primary Service Unit) growth.

Large enterprises, carriers, and government entities (Spectrum Enterprise) are captured within the Mid-market and Large Business category, showing revenue growth, which is a positive sign for this segment's stickiness. This segment is crucial as cloud migration challenges the traditional ISP model for smaller businesses.

Unserved and underserved rural communities via subsidized buildouts represent a major strategic investment area for Charter Communications, Inc. The company is actively deploying its network under multi-year initiatives. During the third quarter of 2025 alone, Charter activated 124,000 subsidized rural passings. This effort resulted in adding 52,000 new customer relationships within that specific rural footprint during the same quarter. The overall rural construction initiative aims to add over 1.7 million new locations nationwide, building over 100,000+ miles of fiber-optic infrastructure.

For the segment covering multifamily properties (Spectrum Community Solutions), specific revenue or unit counts weren't broken out separately in the latest reports, but these customers are included in the overall residential and business counts. The company's infrastructure footprint, which supports these segments, includes approximately 58 million network miles and roughly 75K Fiber Lit Buildings as of the Q3 2025 reporting period. This segment benefits from the overall network upgrade strategy targeting symmetrical and multi-gigabit speeds nationwide, which Charter aims to complete by 2027.

You should track the following key customer metrics:

• Total Customer Relationships (Excl. Mobile-Only): 31.1 million as of September 30, 2025.
• Total Internet Customers: 29.8 million as of September 30, 2025.
• Rural Passings Activated in Q3 2025: 124,000.
• Residential Connectivity Revenue Growth (Q3 2025): 3.8% year-over-year.

Finance: draft 13-week cash view by Friday.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Cost Structure

You're looking at the major outlays Charter Communications, Inc. (CHTR) faces to keep its network running and its services competitive as of late 2025. These costs are substantial because they support a massive, complex infrastructure and the content that keeps customers connected.

High Capital Expenditures (CapEx) for Network Upgrades

Charter Communications, Inc. (CHTR) has signaled that 2025 is the peak capital year for its investment cycle. Full-year 2025 capital expenditures are projected to total approximately $11.5 billion. This figure is slightly lower than an earlier projection of $12 billion, with some network evolution capital being pushed into 2026. The company expects total combined company capital expenditures to decline in the first full calendar year post-Cox transaction close.

Looking at the quarterly spend, the intensity is clear:

Period Ended	Capital Expenditures (in billions)	Change vs. Prior Year Period
September 30, 2025 (Q3)	$3.1 billion	Increase of $488 million
June 30, 2025 (Q2)	$2.9 billion	Increase of $21 million

For the full year 2025 projection of $11.5 billion, this included specific allocations, such as $4.2 billion for line extensions and an additional $1.5 billion for network evolution initiatives in earlier guidance.

Programming and Content Acquisition Costs for Video Services

Costs associated with securing content for the video product remain a significant, though fluctuating, expense. The pressure on these costs is partly due to the declining video customer base.

• Programming costs in the second quarter of 2025 decreased by $219 million, or 8.8%, compared to the second quarter of 2024.
• This Q2 2025 decrease reflected a 5.1% decline in video customers year-over-year, a higher mix of lighter video packages, and $67 million of costs allocated to programmer streaming applications netted within video revenue.
• For the third quarter of 2025, programming costs decreased by 6.5% year-over-year.
• Third quarter video revenue was $3.4 billion, a decrease of 9.3% compared to the prior year period.

Network Maintenance and Operational Expenses

The cost to run the network and service customers is constantly scrutinized, with management looking for efficiencies. Total operating expenses in the third quarter of 2025 declined by 0.5% year-over-year. However, specific operational categories showed increases:

• Field and technology operations expenses increased by $53 million, or 4.3% year-over-year in Q2 2025, driven by higher labor-related costs and network utility costs.
• Customer operations expenses increased by $24 million, or 3.0% year-over-year in Q2 2025, due to higher bad debt expense and bank/card fees.

Mobile Device and Service Costs (MVNO Fees and Device Subsidies)

The rapid growth in Spectrum Mobile lines contributes to both revenue and associated costs, including device purchases and underlying network access fees (MVNO fees). As of September 30, 2025, Charter served 11.4 million mobile lines. As of June 30, 2025, the company served 10.9 million mobile lines.

Costs related to mobile are embedded in several line items:

• Other revenue, which includes mobile device sales, totaled $839 million in Q2 2025, an 18.9% increase year-over-year.
• Other costs of revenue, which includes mobile service direct costs, increased by $113 million, or 7.3% year-over-year in Q2 2025.

Sales, General, and Administrative (SG&A) Expenses, Including Marketing

While a direct SG&A figure isn't isolated in the immediate reports, the overall operating expense trend gives context to these overhead costs. Charter's Adjusted EBITDA for the third quarter of 2025 was $5.6 billion, a 1.5% decline year-over-year. This decline in Adjusted EBITDA reflects the 0.9% revenue decline offset by the 0.5% decrease in total operating expenses for the quarter. Marketing spend is a component of these operating expenses, which management is focusing on improving through AI-driven customer support enhancements.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Revenue Streams

You're looking at how Charter Communications, Inc. actually brings in the money as of late 2025. It's a story of high-speed connectivity driving growth while legacy services fade. The core of the business remains the monthly fee for getting customers onto the network, but the mix is shifting fast.

Residential Internet Service Fees (Core Revenue Driver)

Residential Internet is definitely the engine room for Charter Communications, Inc. revenue, even as customer counts fluctuate. For the third quarter of 2025, Internet revenue hit $6.0 billion, showing a year-over-year growth of 1.7%. This growth comes from a mix of rate adjustments and step-ups in promotional pricing, which helped offset the net loss of 109,000 Internet customers in that same quarter. The average monthly revenue per residential customer was $122.63 in Q3 2025, up 1.0% from the prior year.

Residential Mobile Service Revenue

Spectrum Mobile is the clear growth accelerant in the residential segment. For the first quarter of 2025, residential mobile service revenue saw a substantial increase of 33.5% year-over-year. That quarter, mobile service revenue totaled $914 million. By the third quarter of 2025, this stream continued its strong performance, reaching $954 million, which was a 19.2% increase year-over-year. This product is central to the converged network strategy, as it's offered exclusively to Spectrum Internet customers.

Commercial Business Services

The commercial segment provides a stable, albeit slower-growing, revenue base. In the third quarter of 2025, total Commercial revenue was $1.8 billion, a slight increase of 0.9% compared to the third quarter of 2024. This was a tale of two segments within Commercial, though.

Here's a quick look at the commercial breakdown from Q3 2025:

Commercial Segment	Q3 2025 Revenue (Approx.)	Year-over-Year Change
Mid-market and Large Business	Implied to be approximately $1.4 billion	Increased by 3.6%
Small Business	Implied to be approximately $400 million	Declined by 0.9%

The mid-market and large business category is where Charter Communications, Inc. is seeing its best commercial traction, with revenue excluding wholesale growing 4.0% in Q3 2025.

Residential Video and Voice Service Fees (Declining Segment)

These are the legacy revenue streams that are actively shrinking, though Charter Communications, Inc. is managing the decline through packaging changes. Residential revenue overall in Q3 2025 was $10.6 billion, down 1.1% year-over-year.

The decline is most pronounced in the traditional video and voice offerings:

• Residential Video Customers: Stood at 12.6 million as of September 30, 2025.
• Video Customer Loss (Q3 2025): Decreased by 70,000, an improvement from the prior year loss.
• Residential Voice Revenue (Q3 2025): Totaled $332 million, a year-over-year decrease of 7.9%.
• Residential Voice Customer Loss (Q3 2025): Declined by 200,000.

The company is trying to make the video package more attractive, for example, by including streaming apps like Max and Disney+ within Spectrum TV Select at no extra cost.

Advertising Sales Revenue from Spectrum Reach

Advertising sales, managed by Spectrum Reach, is another area experiencing a year-over-year contraction, though this can be cyclical. In the third quarter of 2025, Advertising sales revenue dropped to $356 million, a significant decrease of 21.3% compared to the same quarter last year. Management pointed to lower political revenue as the primary driver for this steep drop. Still, Spectrum Reach is making community investments, planning to invest over $3.8 million in free TV advertising for 255 small businesses in 2025 alone.

Finance: draft 13-week cash view by Friday.