Charter Communications, Inc. (CHTR): Modelo de Negócios Canvas [Jan-2025 Atualizado]

No mundo dinâmico das telecomunicações, as comunicações charter surgem como uma potência, transformando como os americanos se conectam, se comunicam e consomem conteúdo digital. Ao aproveitar estrategicamente sua robusta modelo de negócios de negócios, a empresa com maestria entrelaçam ofertas abrangentes de serviços que abrangem Internet de alta velocidade, televisão a cabo e comunicações móveis. Com um US $ 95 bilhões Capitalização de mercado e uma pegada em vários estados dos EUA, a Charter Communications não está apenas vendendo serviços - oferece um ecossistema digital contínuo que atende às necessidades em evolução dos consumidores e negócios modernos.

Charter Communications, Inc. (CHTR) - Modelo de negócios: Parcerias -chave

NBCUniversal e de conteúdo

A Charter Communications mantém parcerias estratégicas de conteúdo com os principais provedores de mídia:

Parceiro	Valor do contrato	Duração
NbcUniversal	US $ 3,8 bilhões	Contrato de 5 anos
Disney	US $ 2,1 bilhões	Contrato de vários anos
Viacom cbs	US $ 1,5 bilhão	Parceria de 4 anos

Fornecedores de infraestrutura de tecnologia

As parcerias de infraestrutura de rede da Carta incluem:

• Sistemas Cisco: contrato de equipamento de rede de US $ 750 milhões
• Redes Nokia: investimento de infraestrutura de US $ 620 milhões
• ARRIS International: Contrato de suprimento de hardware de US $ 450 milhões

Parcerias municipais e regionais

A expansão da infraestrutura da Carta envolve colaborações com:

Tipo de parceria	Número de acordos	Investimento total
Direitos do Município Local	237 acordos	US $ 1,2 bilhão
Colaborações regionais do ISP	46 parcerias	US $ 890 milhões

Parcerias de fabricação de equipamentos

As principais parcerias de hardware incluem:

• Technicolor: contrato de fornecimento de modem a cabo de US $ 350 milhões
• Motorola: Contrato de caixa de reconfiação de US $ 275 milhões
• Samsung: parceria de equipamentos de rede de US $ 210 milhões

Charter Communications, Inc. (CHTR) - Modelo de negócios: Atividades -chave

Fornecendo serviços de televisão a cabo

A Charter Communications oferece serviços de TV a cabo sob a marca Spectrum, atendendo a aproximadamente 32,4 milhões de assinantes de televisão a cabo a partir do quarto trimestre 2023.

Métricas de serviço de TV a cabo	2023 dados
Total de assinantes de TV a cabo	32,4 milhões
Receita média de vídeo mensal por assinante	$79.86

Conectividade da Internet em alta velocidade

A Charter fornece serviços de Internet de alta velocidade com 32,6 milhões de assinantes residenciais e comerciais na Internet em 2023.

Métricas de serviço de Internet	2023 dados
Total de assinantes da Internet	32,6 milhões
Velocidade média da Internet	400 Mbps
Receita média mensal da Internet por assinante	$94.72

Serviços de telecomunicações e telefones celulares

O Charter Mobile Service reportou 3,8 milhões de linhas móveis no quarto trimestre 2023.

Métricas de serviço móvel	2023 dados
Total de linhas móveis	3,8 milhões
Receita móvel	US $ 1,3 bilhão

Manutenção de infraestrutura de rede e atualizações

A Charter investiu US $ 6,4 bilhões em despesas de capital em 2023 para melhorias na infraestrutura de rede.

• Cobertura de rede em 41 estados
• Expansão da rede de fibra óptica
• Atualizações de tecnologia DOCSIS 3.1 e 4.0

Atendimento ao cliente e suporte técnico

A Charter mantém aproximadamente 45.500 representantes de atendimento ao cliente em vários centros de suporte.

Métricas de suporte ao cliente	2023 dados
Representantes de atendimento ao cliente total	45,500
Tempo médio de resolução de suporte ao cliente	24 minutos

Charter Communications, Inc. (CHTR) - Modelo de negócios: Recursos -chave

Infraestrutura de rede de cabos e fibra óptica extensa

A Charter Communications opera uma infraestrutura de rede abrangente que abrange 41 estados nos Estados Unidos. A infraestrutura total da rede cobre aproximadamente 55 milhões de residências e empresas.

Métrica de infraestrutura de rede	Quantidade
Miles de fibras totais	687.000 milhas
Cobertura de rede de banda larga	55 milhões de casas/negócios
Alcance geográfico da rede	41 estados

Espectro de largura de banda de cabo e internet

A Carta fornece diversas ofertas de largura de banda por meio de serviços de espectro.

• Velocidade da Internet variando de 200 Mbps a 1 Gbps
• Pacotes de TV a cabo com mais de 250 canais
• Serviços sem fio móveis utilizando a rede MVNO

Tecnologia avançada de telecomunicações

A infraestrutura tecnológica inclui o DOCSIS 3.1 e as tecnologias emergentes do DOCSIS 4.0.

Investimento em tecnologia	Quantia
Tecnologia anual P&D Despesas	US $ 2,4 bilhões
Investimentos de atualização de rede	US $ 5,6 bilhões (2022-2023)

Grandes equipes de atendimento ao cliente e suporte técnico

A Charter mantém uma extensa infraestrutura de suporte ao cliente.

• Total de funcionários: 93.700 (a partir de 2022)
• Representantes de atendimento ao cliente: 12.500
• Equipe de suporte técnico: 8.300

Forte reconhecimento de marca em telecomunicações

A marca Spectrum mantém uma presença significativa no mercado.

Métrica de desempenho da marca	Valor
Valor da marca	US $ 15,2 bilhões
Participação de mercado (banda larga)	27.3%
Taxa de retenção de clientes	84.6%

Charter Communications, Inc. (CHTR) - Modelo de negócios: proposições de valor

Pacote abrangente de serviço triplo

A Charter Communications oferece um pacote de serviços incluído, incluindo:

Serviço	Assinantes	Preço médio mensal
Spectrum TV	15,3 milhões	$64.99
Internet de espectro	32,4 milhões	$79.99
Voz do espectro	8,2 milhões	$29.99

Internet de alta velocidade com preços competitivos

As ofertas de serviços de Internet incluem:

• Spectrum Internet: 200 Mbps a partir de US $ 79,99/mês
• Spectrum Internet Ultra: 400 Mbps a US $ 99,99/mês
• Spectrum Internet show: 1 Gbps a US $ 119,99/mês

Ampla cobertura geográfica

Detalhes da área de serviço de comunicação charter:

Região	Estados cobertos	Total de casas passadas
Pegada de espectro	41 estados	52 milhões

Desempenho de rede confiável

Métricas de desempenho de rede:

• Tempo de atividade da rede: 99,9% de confiabilidade
• Velocidade média de download: 240 Mbps
• Velocidade média de upload: 20 Mbps

Opções avançadas de entretenimento digital

Serviço de streaming	Assinantes	Preço mensal
Spectrum TV Stream	3,2 milhões	$29.99
Escolha da TV de espectro	2,7 milhões	$44.99

Charter Communications, Inc. (CHTR) - Modelo de Negócios: Relacionamentos do Cliente

24 horas por dia, 7 dias por semana, suporte ao cliente online e telefone

A Charter Communications opera centros de suporte ao espectro com 14.500 representantes de atendimento ao cliente em 2023. O tempo médio de resposta do call center é de 3,2 minutos. Os canais de suporte ao cliente incluem:

• Suporte telefônico: 1-833-267-6094
• Suporte de bate -papo online
• Suporte por e -mail
• Atendimento ao cliente de mídia social

Auto-serviço plataformas digitais e aplicativos móveis

Plataforma	Características	Usuários ativos mensais
Spectrum Mobile App	Pagamento da conta, gerenciamento de serviços	4,2 milhões de usuários
Gerenciamento de contas on -line	Mudanças de serviço, suporte técnico	8,6 milhões de usuários

Pacotes de serviço personalizados

Ofertas de fretamento 3 camadas de serviço personalizadas primárias:

• Spectrum Internet Selecione
• Spectrum Internet Ultra
• Spectrum Internet Gig

Programas de fidelidade e retenção de clientes

Taxa de retenção de clientes: 87,3% a partir do quarto trimestre 2023. As estratégias de retenção incluem:

• Descontos de pacote
• Serviços sem contratos
• Garantias de bloqueio de preços

Suporte técnico e serviços de solução de problemas

Canal de suporte	Tempo médio de resolução	Taxa de satisfação do cliente
Suporte técnico em casa	2,1 horas	92.4%
Suporte técnico remoto	37 minutos	88.6%

Charter Communications, Inc. (CHTR) - Modelo de Negócios: Canais

Vendas diretas através de lojas de varejo

O Charter Spectrum opera 774 lojas de varejo em 41 estados a partir do quarto trimestre 2023. Receita anual de lojas de varejo: US $ 1,2 bilhão. Pegada média da loja: 2.500 pés quadrados.

Métrica da loja	2023 dados
Locais totais de varejo	774
Estados cobertos	41
Receita anual da loja	US $ 1,2 bilhão

Site online e plataformas móveis

Métricas de canal digital para 2023:

• Visitantes mensais do site: 22,3 milhões
• Downloads de aplicativos móveis: 5,7 milhões
• Transações de serviço online: 68% do total de interações com os clientes

Telemarketing e vendas de telefone

Desempenho do canal de telemarketing em 2023:

Métrica	Valor
Funcionários do Call Center	3,892
Receita anual de vendas por telefone	US $ 487 milhões
Duração média de chamada	12,4 minutos

Varejistas eletrônicos de terceiros

Parcerias com os principais varejistas eletrônicos:

• Best Buy: 412 Locais de exibição da marca co-
• Walmart: 276 pontos de serviço
• Alvo: 189 Locais de serviço

Representantes de vendas de porta em porta

Estatísticas do canal de vendas de porta em porta:

Métrica	2023 dados
Total de representantes de vendas	1,246
Taxa de conversão média	14.3%
Volume anual de vendas	US $ 329 milhões

Charter Communications, Inc. (CHTR) - Modelo de negócios: segmentos de clientes

Consumidores de banda larga residencial

A Charter Communications atende a aproximadamente 32,2 milhões de clientes de banda larga residencial a partir do quarto trimestre de 2023. O serviço de Internet Spectrum da empresa abrange 41 estados nos Estados Unidos.

Segmento de clientes	Total de assinantes	Receita mensal média por usuário
Banda larga residencial	32,2 milhões	$73.48

Pequenas e médias empresas

A Charter fornece serviços de telecomunicações para aproximadamente 2,1 milhões de clientes comerciais pequenos e médios.

• Serviços de Internet de Business Spectrum
• Soluções de voz e comunicação
• Pacotes de segurança de rede

Famílias urbanas e suburbanas

A pegada de serviço da Charter abrange 41 estados, com presença concentrada em áreas urbanas e suburbanas representando 93% de sua base de clientes.

Distribuição geográfica	Porcentagem de base de clientes
Áreas urbanas	62%
Áreas suburbanas	31%
Áreas rurais	7%

Buscadores de entretenimento digital

A Charter atende a 15,5 milhões de assinantes de vídeo por meio de serviços de TV Spectrum em 2023.

• Pacotes de televisão a cabo
• Opções de streaming sob demanda
• Seleções de canal premium

Clientes de telecomunicações sensíveis ao preço

A Charter oferece várias camadas de serviço com estratégias de preços competitivas direcionadas aos consumidores conscientes de custos.

Nível de serviço	Faixa de preço mensal
Internet básica	$29.99 - $49.99
Internet padrão	$59.99 - $79.99
Internet premium	$89.99 - $109.99

Charter Communications, Inc. (CHTR) - Modelo de negócios: estrutura de custos

Manutenção de infraestrutura de rede

Custos anuais de manutenção de infraestrutura de rede: US $ 3,8 bilhões em 2022

Categoria de infraestrutura	Custo anual
Atualizações de equipamentos de rede	US $ 1,2 bilhão
Manutenção de rede de fibra óptica	US $ 850 milhões
Operações de data center	US $ 650 milhões

Taxas de licenciamento e programação de conteúdo

Despesas totais de licenciamento de conteúdo: US $ 5,6 bilhões em 2022

• Custos de programação de rede a cabo: US $ 3,2 bilhões
• Aquisição de conteúdo de streaming: US $ 1,4 bilhão
• Taxas locais de canal de transmissão: US $ 1 bilhão

Investimentos de tecnologia e equipamentos

Investimento em tecnologia total: US $ 2,3 bilhões em 2022

Categoria de investimento em tecnologia	Despesas anuais
Modem de cabo e equipamento de roteador	US $ 780 milhões
Compra de caixa de ajuste	US $ 550 milhões
Tecnologia de segurança de rede	US $ 420 milhões

Despesas de marketing e aquisição de clientes

Despesas totais de marketing: US $ 1,9 bilhão em 2022

• Marketing Digital: US $ 650 milhões
• Publicidade tradicional: US $ 850 milhões
• Programas de retenção de clientes: US $ 400 milhões

Salários e treinamento de funcionários

Custos totais relacionados aos funcionários: US $ 3,1 bilhões em 2022

Categoria de custo do funcionário	Despesas anuais
Salários da base	US $ 2,4 bilhões
Benefícios e saúde	US $ 450 milhões
Treinamento e desenvolvimento	US $ 250 milhões

Estrutura total de custo operacional: US $ 16,7 bilhões em 2022

Charter Communications, Inc. (CHTR) - Modelo de negócios: fluxos de receita

Taxas mensais de assinatura para serviços de Internet

No quarto trimestre 2023, as comunicações charter geraram US $ 5,5 bilhões em receitas de serviços de Internet residenciais. Os pacotes de Internet espectro variam de US $ 49,99 a US $ 89,99 por mês.

Nível de velocidade da Internet	Preço mensal	Assinantes estimados
100 Mbps	$49.99	4,2 milhões
400 Mbps	$69.99	3,1 milhões
1 Gbps	$89.99	1,8 milhão

Receita de pacote de televisão a cabo

Em 2023, as receitas de TV a cabo totalizaram US $ 3,8 bilhões, com um custo médio mensal de US $ 64,99.

• Pacote básico de cabo: US $ 39,99/mês
• Pacote básico expandido: US $ 59,99/mês
• Pacotes de canal premium: US $ 79,99/mês

Cobranças de serviço de telefonia móvel

O Spectrum Mobile gerou US $ 2,1 bilhões em receita para 2023, com planos a partir de US $ 14 por linha por mês.

Tipo de plano móvel	Preço mensal	Alocação de dados
Pelo show	$ 14/linha	Pagamento por GB usado
Ilimitado	$ 45/linha	Dados ilimitados

Taxas de aluguel e instalação de equipamentos

As receitas de aluguel de equipamentos atingiram US $ 680 milhões em 2023. As taxas de aluguel de modem são de US $ 5 a US $ 10 por mês, enquanto as taxas de instalação variam de US $ 49,99 a US $ 199,99.

Receita de publicidade de plataformas a cabo

As receitas de publicidade a cabo totalizaram US $ 412 milhões em 2023, representando aproximadamente 2,5% da receita total da empresa.

Plataforma de publicidade	2023 Receita	Porcentagem de total
Anúncios de TV lineares	US $ 276 milhões	1.7%
Anúncios de plataforma digital	US $ 136 milhões	0.8%

Charter Communications, Inc. (CHTR) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose Charter Communications, Inc. (CHTR) services, especially as the company pushes its converged strategy. The goal here is to lock in customers by making the switch away costly.

Converged connectivity: seamless transition between WiFi and mobile network.

• As of the third quarter of 2025, 21% of Charter Communications, Inc. Internet customers were converged, meaning they purchased both mobile and Internet products from the company.
• This strategy aims to deliver a differentiated connectivity experience by letting customers connect seamlessly between their WiFi and the mobile network.

High-speed, reliable broadband (up to multi-gigabit speeds).

• Charter Communications, Inc. is deploying next-generation DOCSIS 4.0 chipsets, developed with partners, capable of delivering speeds exceeding 25 Gbps over existing networks.
• The company has already rolled out 2x1 Gbps Internet services in select markets.
• As of September 30, 2025, Charter Communications, Inc. served 29.8 million Internet customers.
• Total customer relationships, excluding mobile-only relationships, stood at 31.1 million at the end of Q3 2025.

Guaranteed pricing for up to three years for small businesses.

• Spectrum Business offers guaranteed pricing for up to three years when customers bundle services with Ultra or Gig Internet.
• New small business customers can secure Spectrum Business Internet starting at 500 Mbps for $40 per month for 12 months, provided they bundle with two other business products.
• Current Spectrum Business Ultra Internet customers received an automatic, no-cost speed lift, moving from 600 Mbps to 750 Mbps.

Cost savings via bundled services (Internet, Mobile, Video).

• Spectrum advertises that it saves customers $1,000+/Year by offering better products.
• A specific bundle promotion allows qualified Spectrum Internet customers to get one Spectrum Mobile Unlimited phone line included for a full year at no additional price, effectively costing just $50.00/mo. for both Spectrum Internet Premier and a mobile line.
• Residential connectivity revenue grew 3.8% year-over-year in the third quarter of 2025.

Simple, contract-free Spectrum Mobile plans.

Spectrum Mobile plans are simple, offering nationwide 5G coverage and no service contracts. Here's a look at the structure as of late 2025. If onboarding takes 14+ days, churn risk rises.

Plan Name	Base Monthly Cost (Per Line)	Base Data Allowance	Hotspot Data Allowance	Overage/Throttling Detail
By The Gig	$20	1GB	N/A	Speeds reduced after 5GB used; additional data is $5 per GB.
Unlimited	$40	Unlimited (30GB high-speed)	5GB high-speed	Speeds reduced after 30GB usage per line.
Unlimited Plus	$50 (Implied: $40 base + $10 extra)	Unlimited (50GB high-speed)	10GB high-speed	Speeds reduced after 50GB usage per line.

As of September 30, 2025, Charter Communications, Inc. had 11.4 million mobile lines on its network, adding 493,000 in the third quarter alone.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Customer Relationships

You're looking at how Charter Communications, Inc. manages the people who pay for Spectrum services. It's a mix of high-touch support and digital efficiency, all while navigating significant industry churn. Honestly, keeping customers in the cable world right now takes serious effort.

Charter Communications, which operates under the Spectrum brand, maintains a massive footprint, which requires substantial dedicated resources for support. While the exact number of dedicated customer service and technical support centers isn't public, you know they have a large operational base, supported by approximately 100,000 employees across the U.S..

The acquisition strategy heavily relies on aggressive introductory offers. For instance, a new customer can secure a 500 Mbps Spectrum Internet plan starting as low as $30 per month when they bundle it with two lines of Spectrum Mobile and/or Spectrum Video service. This is complemented by offers like Spectrum One, which includes one free Unlimited mobile line for a year, driving that crucial initial service attachment.

For existing subscribers, loyalty is managed through value enhancement and rate guarantees, though some standard rate increases do occur, like the $5.00 per month increase on several Spectrum TV Select packages effective on or after July 15, 2025. To counter this, Charter enhances the value proposition. Spectrum TV Select customers now receive access to streaming apps with a retail value of up to $80 per month (soon to be up to $82 per month) at no extra cost.

The reality of churn is clear in the Q2 2025 numbers, showing the challenge in retention, even with these programs. We can look at the customer base as of June 30, 2025, to see the scale of relationships they are working to maintain:

Service/Metric	Customer Count (as of June 30, 2025)	Q2 2025 Net Change
Total Customer Relationships (Excl. Mobile-Only)	31.2 million	N/A
Internet Customers	29.9 million	Loss of 117,000
Video Customers	12.6 million	Loss of 80,000
Total Mobile Lines	10.9 million	Addition of 500,000 lines

The focus on digital self-service is key to managing the service load. The company pushes customers toward digital channels for efficiency. The Spectrum TV App remains a major digital touchpoint. While the latest specific user count is from late 2021, it showed more than 10 million users. More recently, data suggests audiences spend 128 monthly hours on the Spectrum TV app, significantly more than the 33 hours spent on Netflix.

Here's a quick look at the value-based offers designed to drive loyalty and package attachment:

• Spectrum Internet (500 Mbps) starting at $30/month when bundled.
• Spectrum One: 500 Mbps with one free Unlimited mobile line for a year.
• Spectrum TV Select value add: Up to $80/month in free streaming apps (soon $82/month).
• Residential monthly revenue per customer was $122.86 in Q2 2025.

Finance: draft 13-week cash view by Friday.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Channels

You're looking at how Charter Communications, Inc. gets its services-Internet, Mobile, Video, and Voice-into the hands of its customers. This is all about the touchpoints, from the physical store to the digital portal, and how they support the massive base of 31.1 million customer relationships as of September 30, 2025, excluding mobile-only accounts.

The physical presence remains a key channel, even as digital adoption grows. Charter Communications, Inc. was deploying in-store traffic analytics across its retail footprint, which, as of early 2024, comprised more than 700 Spectrum stores across the United States. This deployment was designed to optimize employee staffing and enhance the in-person customer experience, which is critical for complex product sales and support, especially for Spectrum Mobile, which added 493,000 lines in the third quarter of 2025 alone.

For direct sales, the effort targets both residential and commercial segments, though results are mixed. The commercial segment, which relies heavily on direct engagement, saw total revenue inch up 0.9 percent year-over-year to $1.8 billion in the third quarter of 2025, driven by a 3.6 percent increase in mid-market and large business revenue. Still, the small business revenue channel saw a 0.9 percent decline in the same period.

Digital channels are increasingly important, supported by the availability of online sales tools and self-installation options. Charter Communications, Inc. explicitly offers an easy self-install kit for its Internet service setup. The company is focused on driving customer experience improvements across all touchpoints, including the web and mobile apps, to support its 29.8 million Internet customers as of September 30, 2025.

Spectrum Reach, the local and regional advertising sales arm, operates as a distinct channel feeding revenue back into the business, though it faced headwinds in late 2025. Advertising sales revenue dropped 21.3 percent year-over-year to $356 million in the third quarter of 2025, largely due to lower political ad spending comparisons. Historically, Spectrum Reach offered service in 36 states across 91 media markets.

Call centers are the backbone for handling sales, billing, and technical support for the entire customer base. While specific call center metrics aren't public, the CEO noted that service delivery improvements, supported by technology investments, were being recognized by customers. The company employed approximately 94,500 people in 2024, and recent layoffs were stated to only impact corporate and back-office functions, suggesting frontline sales and service roles, which support call centers, were protected.

Here's a quick look at the financial scale of the services delivered through these channels for the third quarter of 2025:

Channel/Service Metric	Value (Q3 2025)	Context
Total Revenue	$13.7 billion	Total company revenue.
Internet Revenue	$6.0 billion	Revenue from the primary connectivity channel.
Advertising Sales Revenue (Spectrum Reach)	$356 million	Revenue from local/regional ad sales.
Total Customer Relationships	31.1 million	Excluding mobile-only relationships as of September 30, 2025.
Total Internet Customers	29.8 million	Total Internet subscribers as of September 30, 2025.
Total Video Customers	12.6 million	Total video subscribers as of September 30, 2025.
Total Mobile Lines	11.4 million	Total mobile lines as of September 30, 2025.
Retail Store Footprint Base	~700	Number of stores where analytics deployment was planned.

The monthly revenue generated per residential customer relationship provides a view of the value captured through these channels, which reached $122.63 in the third quarter of 2025.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Customer Segments

You're looking at the core groups Charter Communications, Inc. (CHTR) serves as of late 2025, based on their latest reported figures from the third quarter ending September 30, 2025. This company, operating under the Spectrum brand, segments its market into distinct customer types to tailor its connectivity and entertainment offerings.

Residential consumers across urban, suburban, and rural areas form the largest base, measured by total connections. As of September 30, 2025, Charter served 29.8 million Internet customers and 12.6 million total video customers. The total customer relationships, excluding mobile-only accounts, stood at 31.1 million relationships at that date. These residential customers are also the sole gateway to the growing Spectrum Mobile service, which reached 11.4 million total lines by the end of Q3 2025. The legacy wireline voice segment continued to shrink, ending Q3 2025 with 6.2 million customers.

The commercial side is split into two primary groups, Spectrum Business for smaller entities and Spectrum Enterprise for larger clients. The overall Commercial revenue for the third quarter of 2025 was $1.8 billion. You can see the distinct performance between the small and larger business tiers in the table below:

Customer Sub-Segment	Q3 2025 Year-over-Year Revenue Change	Key Metric Context
Small Business	Declined by 0.9%	Driven by a decline in small business customer relationships year-over-year.
Mid-market and Large Business (Excluding Wholesale)	Grew by 4.0%	Mostly reflecting PSU (presumably Primary Service Unit) growth.

Large enterprises, carriers, and government entities (Spectrum Enterprise) are captured within the Mid-market and Large Business category, showing revenue growth, which is a positive sign for this segment's stickiness. This segment is crucial as cloud migration challenges the traditional ISP model for smaller businesses.

Unserved and underserved rural communities via subsidized buildouts represent a major strategic investment area for Charter Communications, Inc. The company is actively deploying its network under multi-year initiatives. During the third quarter of 2025 alone, Charter activated 124,000 subsidized rural passings. This effort resulted in adding 52,000 new customer relationships within that specific rural footprint during the same quarter. The overall rural construction initiative aims to add over 1.7 million new locations nationwide, building over 100,000+ miles of fiber-optic infrastructure.

For the segment covering multifamily properties (Spectrum Community Solutions), specific revenue or unit counts weren't broken out separately in the latest reports, but these customers are included in the overall residential and business counts. The company's infrastructure footprint, which supports these segments, includes approximately 58 million network miles and roughly 75K Fiber Lit Buildings as of the Q3 2025 reporting period. This segment benefits from the overall network upgrade strategy targeting symmetrical and multi-gigabit speeds nationwide, which Charter aims to complete by 2027.

You should track the following key customer metrics:

• Total Customer Relationships (Excl. Mobile-Only): 31.1 million as of September 30, 2025.
• Total Internet Customers: 29.8 million as of September 30, 2025.
• Rural Passings Activated in Q3 2025: 124,000.
• Residential Connectivity Revenue Growth (Q3 2025): 3.8% year-over-year.

Finance: draft 13-week cash view by Friday.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Cost Structure

You're looking at the major outlays Charter Communications, Inc. (CHTR) faces to keep its network running and its services competitive as of late 2025. These costs are substantial because they support a massive, complex infrastructure and the content that keeps customers connected.

High Capital Expenditures (CapEx) for Network Upgrades

Charter Communications, Inc. (CHTR) has signaled that 2025 is the peak capital year for its investment cycle. Full-year 2025 capital expenditures are projected to total approximately $11.5 billion. This figure is slightly lower than an earlier projection of $12 billion, with some network evolution capital being pushed into 2026. The company expects total combined company capital expenditures to decline in the first full calendar year post-Cox transaction close.

Looking at the quarterly spend, the intensity is clear:

Period Ended	Capital Expenditures (in billions)	Change vs. Prior Year Period
September 30, 2025 (Q3)	$3.1 billion	Increase of $488 million
June 30, 2025 (Q2)	$2.9 billion	Increase of $21 million

For the full year 2025 projection of $11.5 billion, this included specific allocations, such as $4.2 billion for line extensions and an additional $1.5 billion for network evolution initiatives in earlier guidance.

Programming and Content Acquisition Costs for Video Services

Costs associated with securing content for the video product remain a significant, though fluctuating, expense. The pressure on these costs is partly due to the declining video customer base.

• Programming costs in the second quarter of 2025 decreased by $219 million, or 8.8%, compared to the second quarter of 2024.
• This Q2 2025 decrease reflected a 5.1% decline in video customers year-over-year, a higher mix of lighter video packages, and $67 million of costs allocated to programmer streaming applications netted within video revenue.
• For the third quarter of 2025, programming costs decreased by 6.5% year-over-year.
• Third quarter video revenue was $3.4 billion, a decrease of 9.3% compared to the prior year period.

Network Maintenance and Operational Expenses

The cost to run the network and service customers is constantly scrutinized, with management looking for efficiencies. Total operating expenses in the third quarter of 2025 declined by 0.5% year-over-year. However, specific operational categories showed increases:

• Field and technology operations expenses increased by $53 million, or 4.3% year-over-year in Q2 2025, driven by higher labor-related costs and network utility costs.
• Customer operations expenses increased by $24 million, or 3.0% year-over-year in Q2 2025, due to higher bad debt expense and bank/card fees.

Mobile Device and Service Costs (MVNO Fees and Device Subsidies)

The rapid growth in Spectrum Mobile lines contributes to both revenue and associated costs, including device purchases and underlying network access fees (MVNO fees). As of September 30, 2025, Charter served 11.4 million mobile lines. As of June 30, 2025, the company served 10.9 million mobile lines.

Costs related to mobile are embedded in several line items:

• Other revenue, which includes mobile device sales, totaled $839 million in Q2 2025, an 18.9% increase year-over-year.
• Other costs of revenue, which includes mobile service direct costs, increased by $113 million, or 7.3% year-over-year in Q2 2025.

Sales, General, and Administrative (SG&A) Expenses, Including Marketing

While a direct SG&A figure isn't isolated in the immediate reports, the overall operating expense trend gives context to these overhead costs. Charter's Adjusted EBITDA for the third quarter of 2025 was $5.6 billion, a 1.5% decline year-over-year. This decline in Adjusted EBITDA reflects the 0.9% revenue decline offset by the 0.5% decrease in total operating expenses for the quarter. Marketing spend is a component of these operating expenses, which management is focusing on improving through AI-driven customer support enhancements.

Charter Communications, Inc. (CHTR) - Canvas Business Model: Revenue Streams

You're looking at how Charter Communications, Inc. actually brings in the money as of late 2025. It's a story of high-speed connectivity driving growth while legacy services fade. The core of the business remains the monthly fee for getting customers onto the network, but the mix is shifting fast.

Residential Internet Service Fees (Core Revenue Driver)

Residential Internet is definitely the engine room for Charter Communications, Inc. revenue, even as customer counts fluctuate. For the third quarter of 2025, Internet revenue hit $6.0 billion, showing a year-over-year growth of 1.7%. This growth comes from a mix of rate adjustments and step-ups in promotional pricing, which helped offset the net loss of 109,000 Internet customers in that same quarter. The average monthly revenue per residential customer was $122.63 in Q3 2025, up 1.0% from the prior year.

Residential Mobile Service Revenue

Spectrum Mobile is the clear growth accelerant in the residential segment. For the first quarter of 2025, residential mobile service revenue saw a substantial increase of 33.5% year-over-year. That quarter, mobile service revenue totaled $914 million. By the third quarter of 2025, this stream continued its strong performance, reaching $954 million, which was a 19.2% increase year-over-year. This product is central to the converged network strategy, as it's offered exclusively to Spectrum Internet customers.

Commercial Business Services

The commercial segment provides a stable, albeit slower-growing, revenue base. In the third quarter of 2025, total Commercial revenue was $1.8 billion, a slight increase of 0.9% compared to the third quarter of 2024. This was a tale of two segments within Commercial, though.

Here's a quick look at the commercial breakdown from Q3 2025:

Commercial Segment	Q3 2025 Revenue (Approx.)	Year-over-Year Change
Mid-market and Large Business	Implied to be approximately $1.4 billion	Increased by 3.6%
Small Business	Implied to be approximately $400 million	Declined by 0.9%

The mid-market and large business category is where Charter Communications, Inc. is seeing its best commercial traction, with revenue excluding wholesale growing 4.0% in Q3 2025.

Residential Video and Voice Service Fees (Declining Segment)

These are the legacy revenue streams that are actively shrinking, though Charter Communications, Inc. is managing the decline through packaging changes. Residential revenue overall in Q3 2025 was $10.6 billion, down 1.1% year-over-year.

The decline is most pronounced in the traditional video and voice offerings:

• Residential Video Customers: Stood at 12.6 million as of September 30, 2025.
• Video Customer Loss (Q3 2025): Decreased by 70,000, an improvement from the prior year loss.
• Residential Voice Revenue (Q3 2025): Totaled $332 million, a year-over-year decrease of 7.9%.
• Residential Voice Customer Loss (Q3 2025): Declined by 200,000.

The company is trying to make the video package more attractive, for example, by including streaming apps like Max and Disney+ within Spectrum TV Select at no extra cost.

Advertising Sales Revenue from Spectrum Reach

Advertising sales, managed by Spectrum Reach, is another area experiencing a year-over-year contraction, though this can be cyclical. In the third quarter of 2025, Advertising sales revenue dropped to $356 million, a significant decrease of 21.3% compared to the same quarter last year. Management pointed to lower political revenue as the primary driver for this steep drop. Still, Spectrum Reach is making community investments, planning to invest over $3.8 million in free TV advertising for 255 small businesses in 2025 alone.

Finance: draft 13-week cash view by Friday.