Entergy Corporation (ETR): Business Model Canvas [Jan-2025 Mise à jour]

Dans le paysage dynamique de la transformation de l'énergie, Entergy Corporation (ETR) apparaît comme une puissance de l'innovation et de l'excellence stratégique, tirant parti de sa toile complète du modèle commercial pour naviguer dans le monde complexe de la production et de la distribution d'électricité. En mélangeant de manière transparente des sources d'énergie nucléaires, renouvelables et traditionnelles, Entergy a conçu un cadre robuste qui assure non seulement l'approvisionnement en électricité fiable, mais défend également la transition critique vers des solutions énergétiques plus propres et plus durables pour les clients résidentiels, commerciaux et industriels dans plusieurs États.

Entergy Corporation (ETR) - Modèle d'entreprise: partenariats clés

Opérateurs et régulateurs de centrales nucléaires

Entergy Corporation maintient des partenariats critiques avec les entités réglementaires et opérationnelles nucléaires suivantes:

Organisation partenaire	Détails du partenariat	Valeur de collaboration annuelle
Commission de réglementation nucléaire (CNRC)	Compliance réglementaire et surveillance de la sécurité	12,5 millions de dollars en investissements de conformité
Conseil de fiabilité électrique du Texas (ERCOT)	Intégration de la grille et transmission de puissance	45 millions de dollars en accords opérationnels

Fournisseurs de technologies d'énergie renouvelable

Le portefeuille de partenariat en énergies renouvelables d'Entergy comprend:

• First Solar - Collaboration technologique du panneau solaire
• Vestas Wind Systems - Wind Turbine Technology Partnership
• General Electric Renewable Energy - Infrastructure renouvelable à l'échelle du réseau

Fournisseur de technologie	Montant d'investissement	Capacité renouvelable
Premier solaire	78 millions de dollars	Capacité solaire de 150 MW
Vestas Wind Systems	95 millions de dollars	Capacité éolienne de 200 MW

Infrastructures de grille et équipements d'équipement de transmission

Les partenariats clés de l'infrastructure comprennent:

• Groupe ABB - équipement de transmission
• Siemens Energy - Technologies de modernisation du réseau
• Schneider Electric - Smart Grid Solutions

Fournisseur	Valeur du contrat	Impact de l'infrastructure
Groupe ABB	62 millions de dollars	Systèmes de transmission à haute tension
Siemens Energy	87 millions de dollars	Mises à niveau de la fiabilité de la grille

Agences énergétiques des gouvernements des États et locaux

Entergy collabore avec les services énergétiques au niveau de l'État dans ses régions opérationnelles:

• Commission de la fonction publique de Louisiane
• Commission de la fonction publique du Mississippi
• Commission de la fonction publique de l'Arkansas
• Commission des services publics du Texas

Organisations de conservation de l'environnement et de durabilité

Partenariats environnementaux stratégiques:

• La conservation de la nature
• Fonds de défense environnementale
• Fonds mondial de la faune

Organisation	Investissement en durabilité	Impact environnemental
La conservation de la nature	5,2 millions de dollars	Projets de restauration de l'habitat
Fonds de défense environnementale	3,8 millions de dollars	Initiatives de réduction du carbone

Entergy Corporation (ETR) - Modèle d'entreprise: activités clés

Génération d'énergie électrique sur plusieurs états

Entergy Corporation génère environ 30 000 mégawatts d'électricité dans 5 États: Louisiane, Texas, Mississippi, Arkansas et New Hampshire.

État	Capacité de production (MW)	Pourcentage de la génération totale
Louisiane	10,500	35%
Texas	8,200	27.3%
Mississippi	6,500	21.7%
Arkansas	3,800	12.7%
New Hampshire	1,000	3.3%

Opérations et entretien des centrales nucléaires

Entergy exploite 4 centrales nucléaires avec une capacité de production nucléaire totale de 3 937 mégawatts.

• River Bend Station (Louisiane): 1 129 MW
• Station nucléaire du Grand Gulf (Mississippi): 1 448 MW
• Arkansas Nuclear One (Arkansas): 1 360 MW

Développement et intégration des énergies renouvelables

En 2024, Entergy a investi 1,2 milliard de dollars dans des projets d'énergie renouvelable.

Type d'énergie renouvelable	Capacité installée (MW)	Investissement ($ m)
Solaire	450	540
Vent	320	380
Biomasse	120	180

Gestion et modernisation des infrastructures de grille

Entergy a engagé 3,5 milliards de dollars dans les initiatives de modernisation du réseau entre 2022-2026.

• Investissements technologiques de la grille intelligente: 850 millions de dollars
• Mises à niveau de la ligne de transmission: 1,2 milliard de dollars
• Infrastructure de cybersécurité: 450 millions de dollars

Programmes d'efficacité énergétique des clients

Entergy a alloué 180 millions de dollars aux programmes d'efficacité énergétique en 2024.

Type de programme	Allocation budgétaire ($ m)	Économies d'énergie attendues (MWH)
Programmes résidentiels	75	220,000
Programmes commerciaux	65	180,000
Programmes industriels	40	110,000

Entergy Corporation (ETR) - Modèle d'entreprise: Ressources clés

Installations de production d'énergie nucléaire

Entergy exploite 4 centrales nucléaires avec une capacité de génération totale de 3 322 MW:

Centrale nucléaire	Emplacement	Capacité (MW)
Station nucléaire du Grand Golfe	Mississippi	1,443
Station de coude à la rivière	Louisiane	936
Waterford 3	Louisiane	1,131
UNITÉ ANO 2	Arkansas	812

Divers actifs de production d'électricité

Portfolio de génération totale à partir de 2023:

• Nucléaire: 31%
• Gaz naturel: 41%
• Charbon: 12%
• Énergies renouvelables: 16%

Infrastructure de transmission et de distribution

Mesures d'infrastructure de Entergy:

Composant d'infrastructure	Quantité
Lignes de transmission	18 700 miles
Lignes de distribution	29 300 miles
Sous-stations	972

Composition de la main-d'œuvre

Total des employés: 13 300 en 2023

• Personnel technique: 42%
• Professionnels d'ingénierie: 18%
• Personnel des opérations: 25%
• Personnel administratif: 15%

Actifs technologiques

Advanced Grid Management Technologies Investissement: 287 millions de dollars en 2023

• Infrastructure de grille intelligente
• Systèmes de mesure avancés
• Plates-formes de cybersécurité
• Technologies de maintenance prédictive

Entergy Corporation (ETR) - Modèle d'entreprise: propositions de valeur

Alimentation électrique fiable et cohérente

Entergy dessert environ 3 millions de clients électriques à travers l'Arkansas, la Louisiane, le Mississippi et le Texas. En 2022, la société a généré 35 830 gigawattheures d'électricité.

Région de service	Clientèle	Production d'électricité annuelle
Arkansas	686 000 clients	8 957 GWh
Louisiane	1 095 000 clients	14 332 GWh
Mississippi	448 000 clients	5 726 GWh
Texas	771 000 clients	6 815 GWh

Engagement à propre transition énergétique

Entergy s'est engagé à atteindre Émissions de carbone net-zéro d'ici 2050. Le mélange de génération actuelle comprend:

• Nucléaire: 28%
• Gaz naturel: 44%
• Énergies renouvelables: 12%
• Charbon: 16%

Infrastructure d'énergie résiliente

Investissement dans la modernisation du réseau: 1,8 milliard de dollars alloué aux améliorations des infrastructures en 2022-2024.

Prix ​​de l'électricité compétitif

Taux d'électricité résidentiel moyen: 0,11 $ par kWh, soit 6% inférieur à la moyenne nationale.

Solutions énergétiques avancées

Service	Clients	Revenus annuels
Programmes solaires résidentiels	12 500 participants	45 millions de dollars
Gestion commerciale de l'énergie	870 clients commerciaux	78 millions de dollars
Infrastructure de charge de véhicule électrique	350 bornes de recharge	12 millions de dollars

Entergy Corporation (ETR) - Modèle d'entreprise: relations clients

Plateformes de service client numérique

Entergy exploite une plate-forme de service client numérique complète avec les mesures clés suivantes:

Métrique de la plate-forme numérique	Données spécifiques
Utilisateurs d'applications mobiles	1,2 million d'utilisateurs actifs
Pénétration de gestion des comptes en ligne	68% de la clientèle totale
Temps de résolution du service numérique moyen	23 minutes

Consultations personnalisées en matière d'efficacité énergétique

Entergy fournit des services d'efficacité énergétique ciblés:

• Audits d'énergie domestique gratuits pour les clients résidentiels
• Programme de consultation commerciale de l'efficacité énergétique
• Investissement annuel dans les programmes d'efficacité énergétique: 42,3 millions de dollars

Communication proactive pendant les perturbations de puissance

L'infrastructure de communication comprend:

Canal de communication	Atteindre
SMS de notification de panne	Couverture à 95%
Site Web de suivi des panneaux de panne en temps réel	Carte interactive avec des données de localisation précises
Temps de réponse de la communication moyenne des panneaux	12 minutes

Facturation en ligne et gestion des comptes

Caractéristiques de la plate-forme de facturation numérique:

• Taux d'adoption du paiement des factures en ligne: 76%
• Participants de facturation sans papier: 52% des clients
• Transactions en ligne mensuelles moyennes: 1,4 million

Programmes d'engagement et de soutien communautaires

Métriques de soutien communautaire:

Programme	Investissement annuel
Programme d'aide à la clientèle	18,7 millions de dollars
Assistance énergétique à faible revenu	12,4 millions de dollars
Subventions au développement communautaire	5,6 millions de dollars

Entergy Corporation (ETR) - Modèle d'entreprise: canaux

Portail Web en ligne

Entergy exploite un portail Web en ligne sur www.entergy.com avec 2,9 millions de comptes d'utilisateurs enregistrés en 2023. Le portail traite environ 1,2 million de paiements mensuels de factures et gère 687 000 demandes de service en ligne chaque année.

Métriques du portail Web	Statistiques annuelles
Utilisateurs enregistrés	2,9 millions
Paiements de factures mensuelles	1,2 million
Demandes de service en ligne	687,000

Applications de smartphone mobile

L'application mobile d'Entergy compte 1,1 million d'utilisateurs actifs, avec une compatibilité 92% sur les plates-formes iOS et Android. L'application traite 456 000 transactions mensuelles.

Centres d'appels de service client

Entergy exploite 4 centres d'appels principaux avec 1 200 représentants du service client. Le volume d'appels annuel atteint 6,2 millions d'interactions clients, avec un temps de réponse moyen de 3,7 minutes.

Métriques du centre d'appel	Données annuelles
Centres d'appel	4
Représentants du service à la clientèle	1,200
Interactions annuelles du client	6,2 millions

Centres de services physiques locaux

Entergy maintient 22 centres de services physiques à travers la Louisiane, le Mississippi, l'Arkansas et le Texas. Ces centres traitent environ 340 000 transactions en personne par an.

Équipes de vente directe et marketing

Entergy emploie 180 représentants des ventes directes ciblant les clients commerciaux et industriels. L'équipe commerciale génère 487 millions de dollars de revenus annuels grâce à des acquisitions d'activités directes.

• Taille de l'équipe de vente: 180 représentants
• Revenus de ventes directes annuels: 487 millions de dollars
• Segments cibles: clients commerciaux et industriels

Entergy Corporation (ETR) - Modèle d'entreprise: segments de clientèle

Consommateurs d'électricité résidentielle

Entergy dessert environ 2,9 millions de clients électriques à travers l'Arkansas, la Louisiane, le Mississippi et le Texas.

État	Nombre de clients résidentiels	Facture mensuelle moyenne
Arkansas	679,000	$126.50
Louisiane	1,104,000	$136.75
Mississippi	448,000	$132.25
Texas	668,000	$141.60

Entreprises commerciales et industrielles

Entergy dessert 183 000 clients commerciaux et industriels dans ses territoires de service.

• Les grands clients commerciaux représentent 42% du total des ventes d'électricité
• Le secteur industriel représente 28% de la consommation totale d'électricité
• Dépenses en électricité annuelle moyennes pour les clients commerciaux: 58 340 $

Entités municipales et gouvernementales

Entergy fournit de l'électricité à 212 clients municipaux et gouvernementaux.

Type de client	Nombre de clients	Consommation d'énergie annuelle (MWH)
Services publics municipaux	137	3,450,000
Installations gouvernementales	75	1,280,000

Secteur agricole

Entergy dessert 15 600 clients agricoles de sa région de service.

• Consommation d'électricité mensuelle moyenne: 18 750 kWh
• Ventes annuelles totales de l'électricité agricole: 289 millions de dollars

Utilisateurs d'énergie industrielle à grande échelle

Entergy prend en charge 1 247 clients industriels à grande échelle.

Segment de l'industrie	Nombre de clients	Consommation d'énergie annuelle (MWH)
Pétrochimique	387	12,450,000
Fabrication	542	8,760,000
Raffinage	218	6,540,000
Autres industriels	100	2,340,000

Entergy Corporation (ETR) - Modèle d'entreprise: Structure des coûts

Maintenance d'infrastructure de production d'électricité

Pour l'exercice 2023, Entergy Corporation a déclaré des frais de maintenance totaux de 1,24 milliard de dollars. La ventilation des coûts de maintenance des infrastructures comprend:

Catégorie de maintenance	Coût ($ m)
Entretien des centrales nucléaires	672
Entretien des usines de combustible fossile	385
Maintenance des infrastructures de transmission	183

Approvisionnement et gestion du carburant

Les coûts d'approvisionnement en carburant d'Entergy pour 2023 ont totalisé 987 millions de dollars, avec la distribution suivante:

• Aachat de combustible nucléaire: 456 millions de dollars
• Aachat de gaz naturel: 385 millions de dollars
• Procurement de charbon: 146 millions de dollars

Frais de conformité réglementaire

Les frais de conformité réglementaire pour Entergy en 2023 s'élevaient à 312 millions de dollars, notamment:

Zone de conformité	Coût ($ m)
Règlements environnementaux	187
Conformité à la sécurité nucléaire	95
Compliance de la sécurité du réseau	30

Investissements de recherche et développement

ENTERGY ALLOCÉ 78 millions de dollars Aux initiatives de recherche et développement en 2023, en se concentrant sur:

• Technologies d'énergie renouvelable: 35 millions de dollars
• Modernisation de la grille: 27 millions de dollars
• Solutions d'efficacité énergétique: 16 millions de dollars

Compensation et formation des employés

Les dépenses totales liées aux employés pour l'entreggie en 2023 étaient 1,1 milliard de dollars, structuré comme suit:

Catégorie de dépenses	Coût ($ m)
Salaires de base	682
Avantages et assurance	258
Formation et développement professionnel	160

Entergy Corporation (ETR) - Modèle d'entreprise: Strots de revenus

Ventes d'électricité aux clients résidentiels

En 2022, Entergy Corporation a déclaré des revenus d'électricité résidentiels de 5,92 milliards de dollars. Le taux d'électricité résidentiel moyen était de 12,43 cents le kilowatt-heure dans leurs territoires de service.

Segment de clientèle	Revenus annuels	Taux moyen
Clients résidentiels	5,92 milliards de dollars	12,43 cents / kWh

Contrats d'électricité commerciaux et industriels

Les ventes d'électricité commerciale et industrielle ont généré 4,67 milliards de dollars de revenus pour Entergy en 2022.

• Grands contrats commerciaux: 2,83 milliards de dollars
• Accords d'énergie industrielle: 1,84 milliard de dollars

Ventes de crédit d'énergie renouvelable

Les ventes de crédit en énergies renouvelables ont totalisé 127 millions de dollars en 2022, ce qui représente 0,9% du total des sources de revenus.

Frais de transmission et de distribution de la grille

Les frais de transmission et de distribution ont représenté 1,45 milliard de dollars en 2022.

Catégorie de frais	Revenus annuels
Frais de transmission	892 millions de dollars
Frais de distribution	558 millions de dollars

Revenus du programme d'efficacité énergétique

Les revenus du programme d'efficacité énergétique sont de 76 millions de dollars en 2022, dérivés des initiatives d'efficacité mandatées par l'État.

Revenus annuels totaux pour Entergy Corporation en 2022: 14,23 milliards de dollars

Entergy Corporation (ETR) - Canvas Business Model: Value Propositions

You're looking at the core promises Entergy Corporation (ETR) makes to its stakeholders, grounded in their late 2025 strategic execution. These aren't just goals; they are backed by significant capital deployment and operational metrics right now.

Reliable and resilient electric service for 3 million customers

Entergy Corporation produces, transmits, and distributes electricity to power life for approximately 3 million customers across its operating companies in Arkansas, Louisiana, Mississippi, and Texas. To ensure this service is reliable and resilient, the company has a capital plan that includes over $16 billion dedicated to transmission and distribution upgrades through 2028. For example, Entergy Texas is executing on a $137 million investment specifically for projects designed to strengthen the Southeast Texas power grid and reduce storm-related outages.

Clean energy transition via investments in renewables and modern gas

Entergy is actively accelerating its clean energy transition, targeting the addition of more than 5,000 megawatts of solar power capacity by the end of 2028. As a recent milestone, five new solar resources were added in 2024, bringing over 700 megawatts of clean energy capacity online. To balance this renewable expansion with reliability needs driven by industrial growth, Entergy is investing in modern natural gas generation. The Orange County Advanced Power Station, a modern generation source, is about 70% complete and on schedule for a summer 2025 in-service date. Furthermore, Entergy Arkansas submitted an application for the Jefferson Power Station, a 754-megawatt combined cycle gas turbine facility.

Economic development support with certified, shovel-ready sites

Entergy's economic development efforts are translating directly into massive capital inflows for the Gulf South region. In 2024 alone, Entergy helped secure more than $47 billion in capital investments, which is projected to create approximately 5,445 new direct jobs. The company has secured major commitments, including hyperscale data center projects with Meta and Amazon in Louisiana and Mississippi, respectively. Entergy has been recognized by Site Selection Magazine as a Top Utility in economic development for the 18th consecutive year.

Here's a look at some of the major capital investments the economic development teams have helped secure over the last 18 years:

Customer/Project Type	Capital Investment Amount
Amazon Web Services	$10 billion
Meta	$10 billion
Sempra	$13 billion
Hyundai	$5.8 billion
DG Fuels	$3.1 billion
CF Industries	$4 billion

Improved customer experience, achieving first-quartile Net Promoter Score

Entergy measures customer experience through the Net Promoter Score (NPS), which is incorporated into the annual incentive program. For 2025, the framework for incentive compensation was refined to incorporate large commercial and industrial customer feedback, weighted equally with residential and business customer feedback components. The company is focused on delivering service that meets the expectations of its growing customer base, including large industrial users.

Long-term rate affordability through efficient new generation

Entergy is executing a total capital plan of $37 billion in generation, transmission, and distribution from 2025 through 2028 to support growth while managing costs. This investment in efficient technologies is key to affordability. For instance, in Texas, Entergy Texas rates were reported to be about 17% below the national average last year. Furthermore, specific large customer agreements are structured to benefit all ratepayers; for example, Meta's contributions in Louisiana are projected to save customers approximately $650 million over 15 years, which is expected to lower customer storm charges by an average of about 10%. The utility business reported earnings of $810 million for the third quarter of 2025, driven in part by regulatory actions and higher retail sales volume.

Here's a quick look at the scale of investment supporting this value proposition:

• Total Capital Plan (2025-2028): $37 billion
• Entergy Texas Rate vs. National Average: 17% below
• Projected Customer Savings from Meta Agreement: $650 million over 15 years
• Q3 2025 Utility Business Earnings: $810 million

Entergy Corporation (ETR) - Canvas Business Model: Customer Relationships

You're looking at how Entergy Corporation (ETR) manages its connection with the millions of customers it powers across Arkansas, Louisiana, Mississippi, and Texas. For a regulated utility, this relationship is built on compliance, proactive service, and community investment, all while managing rate expectations.

Regulated relationship managed through Formula Rate Plans (FRPs)

The core of the regulated relationship involves securing approvals for cost recovery and rate adjustments from state commissions. This is formalized through mechanisms like the Formula Rate Plan (FRP). As of late 2025, Entergy New Orleans, Entergy Louisiana, and Entergy Arkansas each filed their annual formula rate plans in the second quarter of 2025. Furthermore, the Mississippi Public Service Commission (MPSC) approved Entergy Mississippi's formula rate plan.

For example, Entergy Arkansas, LLC filed its 2025 Formula Rate Plan on July 7, 2025, requesting a Rider FRP Revenue Change and Rate Adjustment totaling $92.3 million. This proposed adjustment breaks down across customer classes:

RATE CLASS	2026 FRP REVENUE CHANGE	ANNUAL PERCENTAGE CHANGE
Residential	$43,462,112	4.1%
Small General Service	$22,717,879	4.1%
Large General Service	$24,389,981	3.6%
Lighting	$1,736,490	3.9%

Separately, Entergy Texas received approval to place $188 million of distribution investments into rates through the Distribution Cost Recovery Factor (DCRF) rider in the second quarter of 2025.

Dedicated economic development team for large industrial customers

The economic development team is actively securing major industrial load, which is critical for the company's growth outlook. Site Selection Magazine named Entergy a Top Utility in economic development for the 18th consecutive year as of October 2025. This focus is paying off; in 2024, Entergy helped secure more than $47 billion in capital investments and create approximately 5,445 new direct jobs. The company projects industrial sales to grow at a compound annual rate of 12% to 13% from 2024 through 2028. This growth is heavily influenced by large data center customers. Examples of major capital investments secured include:

• Amazon Web Services: $10 billion
• Meta: $10 billion
• Sempra: $13 billion
• Hyundai: $5.8 billion

The company plans to invest $37 billion in generation, transmission, and distribution from 2025 through 2028, partly to support this customer demand.

Proactive storm response and resilience communication

Customer trust hinges on rapid restoration after severe weather events. Following Hurricane Francine in September 2024, which disrupted service for about 316,000 customers, Entergy restored 100 percent of customers who could safely receive power within four days. After Hurricane Beryl in July 2024, power was restored to approximately 90 percent of customers who could safely receive power within five days. Entergy Texas is investing $137 million over three years in its resiliency plan, projected to reduce outage durations by 1 billion minutes over 50 years. The company also secured nearly $54 million in federal funding through the Department of Energy's Grid Resilience and Innovation Partnerships (GRIP) program for upgrades. Over the last 25 years, the Edison Electric Institute (EEI) has given Entergy 48 Emergency Response Awards.

Community engagement, delivering over $100 million in annual economic benefits

Entergy Corporation consistently reports delivering more than $100 million in economic benefits each year to the communities it serves through philanthropy, volunteerism, and advocacy. For the full year 2024, the economic impact was reported at over $153 million for customers and communities. This included shareholder-funded charitable contributions of $18.23 million in 2024. Employee dedication also plays a role; in 2024, employees contributed more than 122,000 hours of volunteer service, valued at more than $4 million. For the tenth consecutive year, Entergy was named to The Civic 50, recognizing the 50 most community-minded companies in the U.S.

Digital self-service options for billing and outage reporting

Entergy utilizes technology to enhance customer interaction for routine tasks like billing and outage reporting. The company is focused on providing these digital channels to its 3 million customers.

Entergy Corporation (ETR) - Canvas Business Model: Channels

You're looking at how Entergy Corporation (ETR) physically and digitally connects with its 3 million electric customers across its service territory. This is the nuts and bolts of getting power to the people and businesses that need it.

The primary channel is the physical infrastructure itself, which is vast and complex.

• Physical transmission and distribution grid across a 90,117 square mile service area.
• Operates and maintains equipment along more than 107,000 circuit miles of distribution lines.
• Owns 16,100 circuit miles of interconnected high-voltage transmission lines.
• Serves customers across Arkansas, Louisiana, Mississippi, and Texas.

Here's a quick look at the customer distribution across those regulated utilities:

Utility Operating Company	Electric Retail Customers
Entergy Louisiana	1,100,000
Entergy Texas	524,000
Entergy Arkansas	735,000
Entergy Mississippi	459,000
Entergy New Orleans	209,000

The digital channels are key for self-service and account management. You can manage your account online or on the go.

• Online customer portals and mobile applications for service, accessible via entergy.com and the free Entergy app on the App Store or Google Play.
• The myEntergy account allows you to Report an outage, Make a payment, Login or sign up, and access Account support.
• Portals include sections for Billing and payments, Outage information, Usage tracking, and Service requests.

For large energy users, the connection is more direct, involving dedicated teams focused on growth and infrastructure planning.

Direct sales and economic development teams work to secure major load additions, which is a big deal for future revenue stability. The pipeline for this growth is strong; for instance, the agreement for power island equipment for potential data centers was recently increased by an additional 4.5 gigawatts. This expected regional economic expansion fuels projections of 6% to 7% retail sales compound annual growth through 2028. To support this, Entergy Corporation and Subsidiaries updated its four-year capital plan to invest $37 billion in generation, transmission and distribution from 2025 through 2028.

Customer service centers and call centers are the traditional touchpoints, though specific volume data isn't always public, the digital channels offload much of the routine interaction. The company is mindful that about 40% of its approximately 3 million residential customers live at or below the poverty line, which drives decisions on service accessibility and affordability.

Regulatory filings and public hearings act as an indirect but critical channel for rate recovery and investment approval. These proceedings directly impact the financial viability of the service delivery. For example, Entergy Arkansas submitted an application for approval of Jefferson Power Station, a 754-megawatt CCCT facility. Furthermore, Entergy Texas was awarded a $200 million grant from the Texas Energy Fund for resiliency projects. Financial results from these regulatory outcomes are tracked closely; for the third quarter of 2025, the Utility business reported earnings attributable to Entergy Corporation of $810 million, or $1.79 per share, on an as-reported and an adjusted basis. The company narrowed its 2025 adjusted EPS guidance range to $3.85 to $3.95.

Entergy Corporation (ETR) - Canvas Business Model: Customer Segments

Entergy Corporation produces, transmits and distributes electricity to power life for approximately 3 million customers across its operating companies in Arkansas, Louisiana, Mississippi, and Texas. The company is sharpening its focus on the regulated electric utility business, with the gas distribution business sale expected to finalize in late summer 2025, which previously served more than 200,000 customers in New Orleans and Baton Rouge.

The electric retail customer base, as reported for the second quarter of 2025, shows the distribution across the primary regulated segments:

Customer Type	Number of Electric Retail Customers (Q2 2025)
Residential customers	2,608,472
Commercial businesses	371,699
Industrial customers	Data not explicitly provided as a total count in the latest retail segment breakdown, but volume growth is noted.
Governmental customers	18,008
Total Retail Customers (Approximate)	~2,998,179

Large industrial customers represent a significant growth driver. For the first quarter of 2025, industrial volume saw an increase of 9.3 percent, specifically driven by sales to petroleum refining, chlor-alkali, and primary metals customers.

The focus on securing large, high-demand load is evident in the utility's preparation for new data center development. Entergy Corporation has expanded its agreement for power island equipment by an additional 4.5 gigawatts to accommodate the growing pipeline of potential data center customers. This growth is supported by specific project approvals, such as Entergy Arkansas submitting an application for the 754-megawatt Jefferson Power Station, a CCCT facility, and Entergy Texas receiving approval for the Legend and Lone Star power stations.

Wholesale power purchasers are primarily internal entities receiving power from Entergy's generation assets. For instance, System Energy sells its power and capacity from Grand Gulf 1 at wholesale according to the following allocations:

• Entergy Arkansas: 36%
• Entergy Mississippi: 33%
• Entergy New Orleans: 17%
• Entergy Louisiana: 14%

Commercial businesses of varying sizes are served across the four-state footprint, with 371,699 commercial customers reported as of the second quarter of 2025. Still, this segment experienced a slight sales decline of (1.1) percent in the first quarter of 2025, contrasting with the strong industrial performance.

New, high-growth data center developers are a key focus for future load capture, evidenced by the expansion of power equipment agreements and securing new hyperscale data center agreements in Mississippi and Louisiana.

Finance: review the capital allocation plan against the $37 billion generation, transmission, and distribution investment planned through 2028 to support this customer growth.

Entergy Corporation (ETR) - Canvas Business Model: Cost Structure

You're looking at the core expenses that keep the lights on and the grid growing for Entergy Corporation. For a utility this size, the cost structure is dominated by massive, long-term infrastructure spending and the volatile costs of fuel.

High capital expenditures for infrastructure are a defining feature. Entergy Corporation has raised its 4-year capital plan to a total of $40 billion through 2028, signaling a significant, ongoing commitment to investment. This spending funds grid modernization and clean energy projects.

The day-to-day running of the system involves substantial Operating and Maintenance (O&M) expenses. You see the pressure points in the near term; for instance, other O&M expenses in the third quarter of 2025 were expected to be roughly $0.05 higher than the third quarter of the prior year, partly driven by the timing of vegetation maintenance and nonnuclear plant outages.

Fuel and purchased power costs flow directly through to customers, but they represent a major cash outlay. For example, Entergy Texas expected higher MISO capacity costs in July and August of 2025, totaling approximately $0.06.

Financing these massive capital projects means interest expense on debt is a constant factor. While a precise 2025 total interest expense figure isn't immediately available, reports from early 2025 indicated that higher interest rates and increased debt balances were already contributing to higher interest expense year-over-year.

Storm restoration and resilience costs are a critical, though less predictable, component. For specific resilience efforts, Entergy New Orleans received approval for Phase 1 of its Accelerated Resilience Plan (2025-26), with a total approved cost of $100 Million over the two-year period. This specific Phase 1 investment is designed to strengthen nearly 3,100 structures and upgrade 63 electrical line miles.

Here's a look at how these major cost categories stack up based on recent disclosures:

Cost Category	Latest Reported/Projected Metric	Context/Timeframe
Capital Expenditures (Total Plan)	$40 billion	Through 2028
Other O&M (Vegetation/Outages)	Roughly $0.05 higher YoY	Q3 2025 Projection
MISO Capacity Costs	Totaling approximately $0.06	Entergy Texas, July and August 2025
Entergy New Orleans Resilience Phase 1 Cost	$100 Million	2025-2026 period

You can see the ongoing nature of these expenditures through the following key cost drivers:

• Debt Servicing: Interest expense is sensitive to the cost of capital used to fund the $40 billion plan.
• Vegetation Management: This is a recurring, planned O&M expense that saw upward pressure in 2025 projections.
• Regulatory Recovery: Storm costs, like the Entergy New Orleans Phase 1 resilience investment, are often sought to be recovered via riders, shifting the immediate cash burden but remaining a cost to the rate base.
• Fuel Volatility: Purchased power and fuel costs are passed through dollar-for-dollar, but the magnitude of these costs is significant.

For the first quarter of 2025, total operating expenses were reported at $2.15 billion, which was a 16% fall compared to the same period the previous year.

Finance: draft 13-week cash view by Friday.

Entergy Corporation (ETR) - Canvas Business Model: Revenue Streams

You're looking at the core ways Entergy Corporation brings in cash, which is heavily tied to its regulated utility structure across Arkansas, Louisiana, Mississippi, and Texas. Honestly, for a regulated utility, the revenue streams are pretty straightforward, but the growth drivers right now are anything but.

The regulated electric retail sales are definitely the main engine. Entergy Corporation serves nearly 3 million customers across its service territory. This regulated business means that the rates you charge customers are set by state public utility commissions, which is a double-edged sword-it provides stability but limits upside. For instance, in the second quarter of 2025, the Utility business reported earnings attributable to Entergy Corporation of $599 million. By the third quarter of 2025, that Utility business segment was reporting earnings of $810 million.

A key metric for you to watch here is the Return on Equity (ROE) earned on that regulated asset base. For the quarter ending in mid-2025, Entergy Corporation reported a return on equity of 11.53%. This number is critical because it's the allowed profit margin regulators permit the company to earn on its investments in infrastructure, like power plants and wires.

The top-line revenue picture for the Trailing Twelve Months (TTM) ending September 30, 2025, shows a total revenue of $12.73 Billion USD. This is up from the full-year 2024 revenue of $11.88 Billion USD.

Here's a quick look at how the revenue components stacked up in recent quarters:

Metric	Period	Value	Context
Total Retail Sale	Q2 2025	35,534 GWh	Total gigawatt-hours sold
Industrial Sales Growth	Q1 2025	9.3%	Compared to prior year period
Residential Sales Volume	Q1 2025	8,784 GWh	January to March quarter
Utility Business Earnings	Q3 2025	$810 million	As-reported and adjusted basis

Next up is wholesale power sales to other entities. Entergy Corporation uses Entergy-Koch, L.P. to handle wholesale energy marketing and trading services. While retail is the bedrock, these wholesale activities provide flexibility. The growth in earnings drivers in Q3 2025 included higher other income, primarily due to an increase in AFUDC-equity (Allowance for Funds Used During Construction equity), which can reflect capital projects that may eventually serve wholesale needs or be rolled into the regulated base.

A major near-term opportunity driving revenue potential is the demand from large, new industrial loads, which often involve customer-funded interconnection costs. You've definitely heard about the data center boom; Entergy Corporation is actively securing this business. They increased their agreement for power island equipment by an additional 4.5 gigawatts to support potential data center customers. Furthermore, regulators in Louisiana approved resources needed to support Meta's data center project. To meet this anticipated demand, Entergy has increased its four-year capital expenditure plan to $40 billion, up from $37 billion.

Finally, the forward-looking guidance reflects confidence in this revenue base, even with the inherent regulatory lag. Entergy Corporation narrowed its 2025 Adjusted EPS guidance to a range of $3.85 to $3.95 per share following its third-quarter 2025 results. This is a tighter band than the earlier affirmed range of $3.75 to $3.95.

The revenue streams are supported by:

• Regulated retail sales to 3 million customers.
• A recent quarterly ROE of 11.53%.
• TTM revenue as of September 30, 2025, at $12.73 Billion USD.
• Securing capacity for new loads, including an additional 4.5 GW agreement for power island equipment.
• A capital plan expansion to $40 billion through 2028 to support growth.

Finance: draft 13-week cash view by Friday.