Entergy Corporation (ETR): Business Model Canvas

In der dynamischen Landschaft der Energietransformation entwickelt sich die Entergy Corporation (ETR) zu einem Kraftpaket für Innovation und strategische Exzellenz und nutzt ihr umfassendes Business Model Canvas, um sich in der komplexen Welt der Stromerzeugung und -verteilung zurechtzufinden. Durch die nahtlose Kombination nuklearer, erneuerbarer und traditioneller Energiequellen hat Entergy ein robustes Rahmenwerk geschaffen, das nicht nur eine zuverlässige Stromversorgung gewährleistet, sondern sich auch für den entscheidenden Übergang zu saubereren, nachhaltigeren Energielösungen für Privat-, Gewerbe- und Industriekunden in mehreren Bundesstaaten einsetzt.

Entergy Corporation (ETR) – Geschäftsmodell: Wichtige Partnerschaften

Betreiber und Regulierungsbehörden von Kernkraftwerken

Entergy Corporation unterhält wichtige Partnerschaften mit den folgenden nuklearen Regulierungs- und Betriebsbehörden:

Partnerorganisation	Einzelheiten zur Partnerschaft	Jährlicher Kooperationswert
Nuklearregulierungskommission (NRC)	Einhaltung gesetzlicher Vorschriften und Sicherheitsaufsicht	12,5 Millionen US-Dollar an Compliance-Investitionen
Rat für elektrische Zuverlässigkeit von Texas (ERCOT)	Netzintegration und Stromübertragung	Betriebsvereinbarungen im Wert von 45 Millionen US-Dollar

Anbieter von Technologien für erneuerbare Energien

Das Partnerschaftsportfolio für erneuerbare Energien von Entergy umfasst:

• First Solar – Zusammenarbeit im Bereich Solarpanel-Technologie
• Vestas Wind Systems – Technologiepartnerschaft für Windkraftanlagen
• General Electric Renewable Energy – erneuerbare Infrastruktur im Netzmaßstab

Technologieanbieter	Investitionsbetrag	Erneuerbare Kapazität
Erste Solar	78 Millionen Dollar	150 MW Solarkapazität
Vestas Windsysteme	95 Millionen Dollar	200 MW Windkapazität

Lieferanten von Netzinfrastruktur und Übertragungsausrüstung

Zu den wichtigsten Infrastrukturpartnerschaften gehören:

• ABB-Gruppe – Übertragungsausrüstung
• Siemens Energy – Technologien zur Netzmodernisierung
• Schneider Electric – Smart-Grid-Lösungen

Lieferant	Vertragswert	Auswirkungen auf die Infrastruktur
ABB-Gruppe	62 Millionen Dollar	Hochspannungsübertragungssysteme
Siemens Energy	87 Millionen Dollar	Verbesserungen der Netzzuverlässigkeit

Staatliche und lokale Energieagenturen

Entergy arbeitet in seinen Betriebsregionen mit Energieabteilungen auf Landesebene zusammen:

• Kommission für den öffentlichen Dienst von Louisiana
• Kommission für den öffentlichen Dienst von Mississippi
• Kommission für den öffentlichen Dienst von Arkansas
• Texas Public Utility Commission

Umweltschutz- und Nachhaltigkeitsorganisationen

Strategische Umweltpartnerschaften:

• Der Naturschutz
• Umweltschutzfonds
• World Wildlife Fund

Organisation	Nachhaltigkeitsinvestition	Umweltauswirkungen
Der Naturschutz	5,2 Millionen US-Dollar	Projekte zur Wiederherstellung von Lebensräumen
Umweltschutzfonds	3,8 Millionen US-Dollar	Initiativen zur CO2-Reduktion

Entergy Corporation (ETR) – Geschäftsmodell: Hauptaktivitäten

Stromerzeugung in mehreren Staaten

Die Entergy Corporation erzeugt rund 30.000 Megawatt Strom in fünf Bundesstaaten: Louisiana, Texas, Mississippi, Arkansas und New Hampshire.

Staat	Erzeugungskapazität (MW)	Prozentsatz der Gesamterzeugung
Louisiana	10,500	35%
Texas	8,200	27.3%
Mississippi	6,500	21.7%
Arkansas	3,800	12.7%
New Hampshire	1,000	3.3%

Betrieb und Wartung von Kernkraftwerken

Entergy betreibt 4 Kernkraftwerke mit einer gesamten nuklearen Erzeugungskapazität von 3.937 Megawatt.

• River Bend Station (Louisiana): 1.129 MW
• Kernkraftwerk Grand Gulf (Mississippi): 1.448 MW
• Arkansas Nuclear One (Arkansas): 1.360 MW

Entwicklung und Integration erneuerbarer Energien

Bis 2024 hat Entergy 1,2 Milliarden US-Dollar in Projekte für erneuerbare Energien investiert.

Art der erneuerbaren Energie	Installierte Leistung (MW)	Investition (Mio. USD)
Solar	450	540
Wind	320	380
Biomasse	120	180

Netzinfrastrukturmanagement und Modernisierung

Entergy hat zwischen 2022 und 2026 3,5 Milliarden US-Dollar für Initiativen zur Netzmodernisierung bereitgestellt.

• Investitionen in Smart-Grid-Technologie: 850 Millionen US-Dollar
• Modernisierung der Übertragungsleitungen: 1,2 Milliarden US-Dollar
• Cybersicherheitsinfrastruktur: 450 Millionen US-Dollar

Kundenprogramme zur Energieeffizienz

Entergy hat im Jahr 2024 180 Millionen US-Dollar für Energieeffizienzprogramme bereitgestellt.

Programmtyp	Budgetzuweisung (Mio. USD)	Erwartete Energieeinsparungen (MWh)
Wohnprogramme	75	220,000
Kommerzielle Programme	65	180,000
Industrieprogramme	40	110,000

Entergy Corporation (ETR) – Geschäftsmodell: Schlüsselressourcen

Anlagen zur Kernenergieerzeugung

Entergy betreibt 4 Kernkraftwerke mit einer Gesamterzeugungskapazität von 3.322 MW:

Kernkraftwerk	Standort	Kapazität (MW)
Kernkraftwerk Grand Gulf	Mississippi	1,443
River Bend Station	Louisiana	936
Waterford 3	Louisiana	1,131
ANO-Einheit 2	Arkansas	812

Verschiedene Anlagen zur Stromerzeugung

Gesamterzeugungsportfolio ab 2023:

• Kernkraft: 31 %
• Erdgas: 41 %
• Kohle: 12 %
• Erneuerbare Energien: 16 %

Übertragungs- und Verteilungsinfrastruktur

Infrastrukturkennzahlen von Entergy:

Infrastrukturkomponente	Menge
Übertragungsleitungen	18.700 Meilen
Verteilungslinien	29.300 Meilen
Umspannwerke	972

Zusammensetzung der Belegschaft

Gesamtzahl der Mitarbeiter: 13.300 Stand 2023

• Technisches Personal: 42 %
• Ingenieursfachkräfte: 18 %
• Betriebspersonal: 25 %
• Verwaltungspersonal: 15 %

Technologieressourcen

Investition in fortschrittliche Netzmanagementtechnologien: 287 Millionen US-Dollar im Jahr 2023

• Smart-Grid-Infrastruktur
• Fortschrittliche Dosiersysteme
• Cybersicherheitsplattformen
• Vorausschauende Wartungstechnologien

Entergy Corporation (ETR) – Geschäftsmodell: Wertversprechen

Zuverlässige und konsistente Stromversorgung

Entergy bedient rund 3 Millionen Stromkunden in Arkansas, Louisiana, Mississippi und Texas. Im Jahr 2022 erzeugte das Unternehmen 35.830 Gigawattstunden Strom.

Serviceregion	Kundenstamm	Jährliche Stromerzeugung
Arkansas	686.000 Kunden	8.957 GWh
Louisiana	1.095.000 Kunden	14.332 GWh
Mississippi	448.000 Kunden	5.726 GWh
Texas	771.000 Kunden	6.815 GWh

Engagement für den Übergang zu sauberer Energie

Entergy hat sich verpflichtet, dies zu erreichen Netto-CO2-Emissionen bis 2050 auf null reduzieren. Der Mix der aktuellen Generation umfasst:

• Kernkraft: 28 %
• Erdgas: 44 %
• Erneuerbare Energien: 12 %
• Kohle: 16 %

Robuste Energieinfrastruktur

Investitionen in die Netzmodernisierung: 1,8 Milliarden US-Dollar für Infrastrukturverbesserungen im Zeitraum 2022–2024.

Wettbewerbsfähige Strompreise

Durchschnittlicher Strompreis für Privathaushalte: 0,11 USD pro kWh, was 6 % unter dem Landesdurchschnitt liegt.

Fortschrittliche Energielösungen

Service	Kunden	Jahresumsatz
Solarprogramme für Privathaushalte	12.500 Teilnehmer	45 Millionen Dollar
Kommerzielles Energiemanagement	870 Geschäftskunden	78 Millionen Dollar
Ladeinfrastruktur für Elektrofahrzeuge	350 Ladestationen	12 Millionen Dollar

Entergy Corporation (ETR) – Geschäftsmodell: Kundenbeziehungen

Digitale Kundenservice-Plattformen

Entergy betreibt eine umfassende digitale Kundenserviceplattform mit den folgenden Schlüsselkennzahlen:

Digitale Plattformmetrik	Spezifische Daten
Benutzer mobiler Apps	1,2 Millionen aktive Benutzer
Durchdringung der Online-Kontoverwaltung	68 % des gesamten Kundenstamms
Durchschnittliche Lösungszeit für digitale Dienste	23 Minuten

Personalisierte Energieeffizienzberatungen

Entergy bietet gezielte Dienstleistungen im Bereich Energieeffizienz an:

• Kostenlose Energieaudits für Privatkunden
• Beratungsprogramm zur kommerziellen Energieeffizienz
• Jährliche Investition in Energieeffizienzprogramme: 42,3 Millionen US-Dollar

Proaktive Kommunikation bei Stromausfällen

Die Kommunikationsinfrastruktur umfasst:

Kommunikationskanal	Reichweite
Ausfallbenachrichtigungs-SMS	95 % Abdeckung
Website zur Echtzeit-Ausfallverfolgung	Interaktive Karte mit genauen Standortdaten
Durchschnittliche Reaktionszeit bei Kommunikationsausfällen	12 Minuten

Online-Abrechnung und Kontoverwaltung

Funktionen der digitalen Abrechnungsplattform:

• Akzeptanzrate der Online-Rechnungszahlung: 76 %
• Teilnehmer an der papierlosen Abrechnung: 52 % der Kunden
• Durchschnittliche monatliche Online-Transaktionen: 1,4 Millionen

Community-Engagement- und Unterstützungsprogramme

Kennzahlen zur Community-Unterstützung:

Programm	Jährliche Investition
Kundenunterstützungsprogramm	18,7 Millionen US-Dollar
Energiehilfe für Geringverdiener	12,4 Millionen US-Dollar
Zuschüsse für die Gemeindeentwicklung	5,6 Millionen US-Dollar

Entergy Corporation (ETR) – Geschäftsmodell: Kanäle

Online-Webportal

Entergy betreibt unter www.entergy.com ein Online-Webportal mit 2,9 Millionen registrierten Benutzerkonten (Stand 2023). Das Portal verarbeitet etwa 1,2 Millionen monatliche Rechnungszahlungen und bearbeitet jährlich 687.000 Online-Serviceanfragen.

Webportal-Metriken	Jährliche Statistik
Registrierte Benutzer	2,9 Millionen
Monatliche Rechnungszahlungen	1,2 Millionen
Online-Serviceanfragen	687,000

Mobile Smartphone-Anwendungen

Die mobile Anwendung von Entergy hat 1,1 Millionen aktive Benutzer und ist zu 92 % mit iOS- und Android-Plattformen kompatibel. Die App verarbeitet monatlich 456.000 Transaktionen.

Kundendienst-Callcenter

Entergy betreibt vier primäre Callcenter mit 1.200 Kundendienstmitarbeitern. Das jährliche Anrufvolumen erreicht 6,2 Millionen Kundeninteraktionen mit einer durchschnittlichen Reaktionszeit von 3,7 Minuten.

Callcenter-Kennzahlen	Jährliche Daten
Callcenter	4
Kundendienstmitarbeiter	1,200
Jährliche Kundeninteraktionen	6,2 Millionen

Lokale physische Servicezentren

Entergy unterhält 22 physische Servicezentren in Louisiana, Mississippi, Arkansas und Texas. Diese Zentren verarbeiten jährlich etwa 340.000 persönliche Transaktionen.

Direktvertriebs- und Marketingteams

Entergy beschäftigt 180 Direktvertriebsmitarbeiter für gewerbliche und industrielle Kunden. Das Vertriebsteam erwirtschaftet durch direkte Unternehmensakquisitionen einen Jahresumsatz von 487 Millionen US-Dollar.

• Größe des Vertriebsteams: 180 Vertreter
• Jährlicher Direktverkaufsumsatz: 487 Millionen US-Dollar
• Zielsegmente: Gewerbe- und Industriekunden

Entergy Corporation (ETR) – Geschäftsmodell: Kundensegmente

Stromverbraucher für Privathaushalte

Entergy bedient rund 2,9 Millionen Stromkunden in Arkansas, Louisiana, Mississippi und Texas.

Staat	Anzahl der Privatkunden	Durchschnittliche monatliche Rechnung
Arkansas	679,000	$126.50
Louisiana	1,104,000	$136.75
Mississippi	448,000	$132.25
Texas	668,000	$141.60

Handels- und Industrieunternehmen

Entergy bedient in seinen Servicegebieten 183.000 Gewerbe- und Industriekunden.

• Auf große Gewerbekunden entfallen 42 % des gesamten Stromabsatzes
• Der Industriesektor macht 28 % des gesamten Stromverbrauchs aus
• Durchschnittliche jährliche Stromausgaben für Gewerbekunden: 58.340 $

Kommunale und staatliche Stellen

Entergy versorgt 212 kommunale und staatliche Kunden mit Strom.

Kundentyp	Anzahl der Kunden	Jährlicher Energieverbrauch (MWh)
Stadtwerke	137	3,450,000
Regierungseinrichtungen	75	1,280,000

Agrarsektor

Entergy bedient 15.600 landwirtschaftliche Kunden in seiner gesamten Serviceregion.

• Durchschnittlicher monatlicher Stromverbrauch: 18.750 kWh
• Gesamter jährlicher landwirtschaftlicher Stromumsatz: 289 Millionen US-Dollar

Große industrielle Energienutzer

Entergy betreut 1.247 große Industriekunden.

Branchensegment	Anzahl der Kunden	Jährlicher Energieverbrauch (MWh)
Petrochemie	387	12,450,000
Herstellung	542	8,760,000
Verfeinerung	218	6,540,000
Andere Industrie	100	2,340,000

Entergy Corporation (ETR) – Geschäftsmodell: Kostenstruktur

Wartung der Stromerzeugungsinfrastruktur

Für das Geschäftsjahr 2023 meldete die Entergy Corporation Gesamtwartungskosten von 1,24 Milliarden US-Dollar. Die Aufschlüsselung der Infrastrukturwartungskosten umfasst:

Wartungskategorie	Kosten (Mio. USD)
Wartung von Kernkraftwerken	672
Wartung von Anlagen für fossile Brennstoffe	385
Wartung der Übertragungsinfrastruktur	183

Kraftstoffbeschaffung und -management

Die Treibstoffbeschaffungskosten von Entergy für 2023 beliefen sich auf insgesamt 987 Millionen US-Dollar, mit folgender Verteilung:

• Beschaffung von Kernbrennstoffen: 456 Millionen US-Dollar
• Erdgasbeschaffung: 385 Millionen US-Dollar
• Kohlebeschaffung: 146 Millionen US-Dollar

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Kosten für die Einhaltung gesetzlicher Vorschriften beliefen sich für Entergy im Jahr 2023 auf 312 Millionen US-Dollar, darunter:

Compliance-Bereich	Kosten (Mio. USD)
Umweltvorschriften	187
Einhaltung der nuklearen Sicherheit	95
Einhaltung der Netzsicherheit	30

Forschungs- und Entwicklungsinvestitionen

Entergy zugewiesen 78 Millionen Dollar zu Forschungs- und Entwicklungsinitiativen im Jahr 2023 mit den Schwerpunkten:

• Erneuerbare Energietechnologien: 35 Millionen US-Dollar
• Netzmodernisierung: 27 Millionen US-Dollar
• Energieeffizienzlösungen: 16 Millionen US-Dollar

Vergütung und Schulung der Mitarbeiter

Die gesamten mitarbeiterbezogenen Ausgaben für Entergy betrugen im Jahr 2023 1,1 Milliarden US-Dollar, wie folgt aufgebaut:

Ausgabenkategorie	Kosten (Mio. USD)
Grundgehälter	682
Leistungen und Versicherung	258
Aus- und Weiterbildung	160

Entergy Corporation (ETR) – Geschäftsmodell: Einnahmequellen

Stromverkauf an Privatkunden

Im Jahr 2022 meldete die Entergy Corporation Stromeinnahmen für Privathaushalte in Höhe von 5,92 Milliarden US-Dollar. Der durchschnittliche Stromtarif für Privathaushalte in ihren Versorgungsgebieten betrug 12,43 Cent pro Kilowattstunde.

Kundensegment	Jahresumsatz	Durchschnittspreis
Privatkunden	5,92 Milliarden US-Dollar	12,43 Cent/kWh

Kommerzielle und industrielle Energieverträge

Der kommerzielle und industrielle Stromverkauf generierte für Entergy im Jahr 2022 einen Umsatz von 4,67 Milliarden US-Dollar.

• Große Handelsverträge: 2,83 Milliarden US-Dollar
• Industriestromverträge: 1,84 Milliarden US-Dollar

Verkauf von Gutschriften für erneuerbare Energien

Der Umsatz mit Krediten für erneuerbare Energien belief sich im Jahr 2022 auf insgesamt 127 Millionen US-Dollar, was 0,9 % der gesamten Einnahmequellen entspricht.

Netzübertragungs- und -verteilungsgebühren

Im Jahr 2022 beliefen sich die Übertragungs- und Vertriebsgebühren auf 1,45 Milliarden US-Dollar.

Gebührenkategorie	Jahresumsatz
Übertragungsgebühren	892 Millionen US-Dollar
Vertriebsgebühren	558 Millionen US-Dollar

Einnahmen aus dem Energieeffizienzprogramm

Die Einnahmen aus Energieeffizienzprogrammen beliefen sich im Jahr 2022 auf 76 Millionen US-Dollar und stammten aus staatlich vorgeschriebenen Effizienzinitiativen.

Gesamtjahresumsatz der Entergy Corporation im Jahr 2022: 14,23 Milliarden US-Dollar

Entergy Corporation (ETR) - Canvas Business Model: Value Propositions

You're looking at the core promises Entergy Corporation (ETR) makes to its stakeholders, grounded in their late 2025 strategic execution. These aren't just goals; they are backed by significant capital deployment and operational metrics right now.

Reliable and resilient electric service for 3 million customers

Entergy Corporation produces, transmits, and distributes electricity to power life for approximately 3 million customers across its operating companies in Arkansas, Louisiana, Mississippi, and Texas. To ensure this service is reliable and resilient, the company has a capital plan that includes over $16 billion dedicated to transmission and distribution upgrades through 2028. For example, Entergy Texas is executing on a $137 million investment specifically for projects designed to strengthen the Southeast Texas power grid and reduce storm-related outages.

Clean energy transition via investments in renewables and modern gas

Entergy is actively accelerating its clean energy transition, targeting the addition of more than 5,000 megawatts of solar power capacity by the end of 2028. As a recent milestone, five new solar resources were added in 2024, bringing over 700 megawatts of clean energy capacity online. To balance this renewable expansion with reliability needs driven by industrial growth, Entergy is investing in modern natural gas generation. The Orange County Advanced Power Station, a modern generation source, is about 70% complete and on schedule for a summer 2025 in-service date. Furthermore, Entergy Arkansas submitted an application for the Jefferson Power Station, a 754-megawatt combined cycle gas turbine facility.

Economic development support with certified, shovel-ready sites

Entergy's economic development efforts are translating directly into massive capital inflows for the Gulf South region. In 2024 alone, Entergy helped secure more than $47 billion in capital investments, which is projected to create approximately 5,445 new direct jobs. The company has secured major commitments, including hyperscale data center projects with Meta and Amazon in Louisiana and Mississippi, respectively. Entergy has been recognized by Site Selection Magazine as a Top Utility in economic development for the 18th consecutive year.

Here's a look at some of the major capital investments the economic development teams have helped secure over the last 18 years:

Customer/Project Type	Capital Investment Amount
Amazon Web Services	$10 billion
Meta	$10 billion
Sempra	$13 billion
Hyundai	$5.8 billion
DG Fuels	$3.1 billion
CF Industries	$4 billion

Improved customer experience, achieving first-quartile Net Promoter Score

Entergy measures customer experience through the Net Promoter Score (NPS), which is incorporated into the annual incentive program. For 2025, the framework for incentive compensation was refined to incorporate large commercial and industrial customer feedback, weighted equally with residential and business customer feedback components. The company is focused on delivering service that meets the expectations of its growing customer base, including large industrial users.

Long-term rate affordability through efficient new generation

Entergy is executing a total capital plan of $37 billion in generation, transmission, and distribution from 2025 through 2028 to support growth while managing costs. This investment in efficient technologies is key to affordability. For instance, in Texas, Entergy Texas rates were reported to be about 17% below the national average last year. Furthermore, specific large customer agreements are structured to benefit all ratepayers; for example, Meta's contributions in Louisiana are projected to save customers approximately $650 million over 15 years, which is expected to lower customer storm charges by an average of about 10%. The utility business reported earnings of $810 million for the third quarter of 2025, driven in part by regulatory actions and higher retail sales volume.

Here's a quick look at the scale of investment supporting this value proposition:

• Total Capital Plan (2025-2028): $37 billion
• Entergy Texas Rate vs. National Average: 17% below
• Projected Customer Savings from Meta Agreement: $650 million over 15 years
• Q3 2025 Utility Business Earnings: $810 million

Entergy Corporation (ETR) - Canvas Business Model: Customer Relationships

You're looking at how Entergy Corporation (ETR) manages its connection with the millions of customers it powers across Arkansas, Louisiana, Mississippi, and Texas. For a regulated utility, this relationship is built on compliance, proactive service, and community investment, all while managing rate expectations.

Regulated relationship managed through Formula Rate Plans (FRPs)

The core of the regulated relationship involves securing approvals for cost recovery and rate adjustments from state commissions. This is formalized through mechanisms like the Formula Rate Plan (FRP). As of late 2025, Entergy New Orleans, Entergy Louisiana, and Entergy Arkansas each filed their annual formula rate plans in the second quarter of 2025. Furthermore, the Mississippi Public Service Commission (MPSC) approved Entergy Mississippi's formula rate plan.

For example, Entergy Arkansas, LLC filed its 2025 Formula Rate Plan on July 7, 2025, requesting a Rider FRP Revenue Change and Rate Adjustment totaling $92.3 million. This proposed adjustment breaks down across customer classes:

RATE CLASS	2026 FRP REVENUE CHANGE	ANNUAL PERCENTAGE CHANGE
Residential	$43,462,112	4.1%
Small General Service	$22,717,879	4.1%
Large General Service	$24,389,981	3.6%
Lighting	$1,736,490	3.9%

Separately, Entergy Texas received approval to place $188 million of distribution investments into rates through the Distribution Cost Recovery Factor (DCRF) rider in the second quarter of 2025.

Dedicated economic development team for large industrial customers

The economic development team is actively securing major industrial load, which is critical for the company's growth outlook. Site Selection Magazine named Entergy a Top Utility in economic development for the 18th consecutive year as of October 2025. This focus is paying off; in 2024, Entergy helped secure more than $47 billion in capital investments and create approximately 5,445 new direct jobs. The company projects industrial sales to grow at a compound annual rate of 12% to 13% from 2024 through 2028. This growth is heavily influenced by large data center customers. Examples of major capital investments secured include:

• Amazon Web Services: $10 billion
• Meta: $10 billion
• Sempra: $13 billion
• Hyundai: $5.8 billion

The company plans to invest $37 billion in generation, transmission, and distribution from 2025 through 2028, partly to support this customer demand.

Proactive storm response and resilience communication

Customer trust hinges on rapid restoration after severe weather events. Following Hurricane Francine in September 2024, which disrupted service for about 316,000 customers, Entergy restored 100 percent of customers who could safely receive power within four days. After Hurricane Beryl in July 2024, power was restored to approximately 90 percent of customers who could safely receive power within five days. Entergy Texas is investing $137 million over three years in its resiliency plan, projected to reduce outage durations by 1 billion minutes over 50 years. The company also secured nearly $54 million in federal funding through the Department of Energy's Grid Resilience and Innovation Partnerships (GRIP) program for upgrades. Over the last 25 years, the Edison Electric Institute (EEI) has given Entergy 48 Emergency Response Awards.

Community engagement, delivering over $100 million in annual economic benefits

Entergy Corporation consistently reports delivering more than $100 million in economic benefits each year to the communities it serves through philanthropy, volunteerism, and advocacy. For the full year 2024, the economic impact was reported at over $153 million for customers and communities. This included shareholder-funded charitable contributions of $18.23 million in 2024. Employee dedication also plays a role; in 2024, employees contributed more than 122,000 hours of volunteer service, valued at more than $4 million. For the tenth consecutive year, Entergy was named to The Civic 50, recognizing the 50 most community-minded companies in the U.S.

Digital self-service options for billing and outage reporting

Entergy utilizes technology to enhance customer interaction for routine tasks like billing and outage reporting. The company is focused on providing these digital channels to its 3 million customers.

Entergy Corporation (ETR) - Canvas Business Model: Channels

You're looking at how Entergy Corporation (ETR) physically and digitally connects with its 3 million electric customers across its service territory. This is the nuts and bolts of getting power to the people and businesses that need it.

The primary channel is the physical infrastructure itself, which is vast and complex.

• Physical transmission and distribution grid across a 90,117 square mile service area.
• Operates and maintains equipment along more than 107,000 circuit miles of distribution lines.
• Owns 16,100 circuit miles of interconnected high-voltage transmission lines.
• Serves customers across Arkansas, Louisiana, Mississippi, and Texas.

Here's a quick look at the customer distribution across those regulated utilities:

Utility Operating Company	Electric Retail Customers
Entergy Louisiana	1,100,000
Entergy Texas	524,000
Entergy Arkansas	735,000
Entergy Mississippi	459,000
Entergy New Orleans	209,000

The digital channels are key for self-service and account management. You can manage your account online or on the go.

• Online customer portals and mobile applications for service, accessible via entergy.com and the free Entergy app on the App Store or Google Play.
• The myEntergy account allows you to Report an outage, Make a payment, Login or sign up, and access Account support.
• Portals include sections for Billing and payments, Outage information, Usage tracking, and Service requests.

For large energy users, the connection is more direct, involving dedicated teams focused on growth and infrastructure planning.

Direct sales and economic development teams work to secure major load additions, which is a big deal for future revenue stability. The pipeline for this growth is strong; for instance, the agreement for power island equipment for potential data centers was recently increased by an additional 4.5 gigawatts. This expected regional economic expansion fuels projections of 6% to 7% retail sales compound annual growth through 2028. To support this, Entergy Corporation and Subsidiaries updated its four-year capital plan to invest $37 billion in generation, transmission and distribution from 2025 through 2028.

Customer service centers and call centers are the traditional touchpoints, though specific volume data isn't always public, the digital channels offload much of the routine interaction. The company is mindful that about 40% of its approximately 3 million residential customers live at or below the poverty line, which drives decisions on service accessibility and affordability.

Regulatory filings and public hearings act as an indirect but critical channel for rate recovery and investment approval. These proceedings directly impact the financial viability of the service delivery. For example, Entergy Arkansas submitted an application for approval of Jefferson Power Station, a 754-megawatt CCCT facility. Furthermore, Entergy Texas was awarded a $200 million grant from the Texas Energy Fund for resiliency projects. Financial results from these regulatory outcomes are tracked closely; for the third quarter of 2025, the Utility business reported earnings attributable to Entergy Corporation of $810 million, or $1.79 per share, on an as-reported and an adjusted basis. The company narrowed its 2025 adjusted EPS guidance range to $3.85 to $3.95.

Entergy Corporation (ETR) - Canvas Business Model: Customer Segments

Entergy Corporation produces, transmits and distributes electricity to power life for approximately 3 million customers across its operating companies in Arkansas, Louisiana, Mississippi, and Texas. The company is sharpening its focus on the regulated electric utility business, with the gas distribution business sale expected to finalize in late summer 2025, which previously served more than 200,000 customers in New Orleans and Baton Rouge.

The electric retail customer base, as reported for the second quarter of 2025, shows the distribution across the primary regulated segments:

Customer Type	Number of Electric Retail Customers (Q2 2025)
Residential customers	2,608,472
Commercial businesses	371,699
Industrial customers	Data not explicitly provided as a total count in the latest retail segment breakdown, but volume growth is noted.
Governmental customers	18,008
Total Retail Customers (Approximate)	~2,998,179

Large industrial customers represent a significant growth driver. For the first quarter of 2025, industrial volume saw an increase of 9.3 percent, specifically driven by sales to petroleum refining, chlor-alkali, and primary metals customers.

The focus on securing large, high-demand load is evident in the utility's preparation for new data center development. Entergy Corporation has expanded its agreement for power island equipment by an additional 4.5 gigawatts to accommodate the growing pipeline of potential data center customers. This growth is supported by specific project approvals, such as Entergy Arkansas submitting an application for the 754-megawatt Jefferson Power Station, a CCCT facility, and Entergy Texas receiving approval for the Legend and Lone Star power stations.

Wholesale power purchasers are primarily internal entities receiving power from Entergy's generation assets. For instance, System Energy sells its power and capacity from Grand Gulf 1 at wholesale according to the following allocations:

• Entergy Arkansas: 36%
• Entergy Mississippi: 33%
• Entergy New Orleans: 17%
• Entergy Louisiana: 14%

Commercial businesses of varying sizes are served across the four-state footprint, with 371,699 commercial customers reported as of the second quarter of 2025. Still, this segment experienced a slight sales decline of (1.1) percent in the first quarter of 2025, contrasting with the strong industrial performance.

New, high-growth data center developers are a key focus for future load capture, evidenced by the expansion of power equipment agreements and securing new hyperscale data center agreements in Mississippi and Louisiana.

Finance: review the capital allocation plan against the $37 billion generation, transmission, and distribution investment planned through 2028 to support this customer growth.

Entergy Corporation (ETR) - Canvas Business Model: Cost Structure

You're looking at the core expenses that keep the lights on and the grid growing for Entergy Corporation. For a utility this size, the cost structure is dominated by massive, long-term infrastructure spending and the volatile costs of fuel.

High capital expenditures for infrastructure are a defining feature. Entergy Corporation has raised its 4-year capital plan to a total of $40 billion through 2028, signaling a significant, ongoing commitment to investment. This spending funds grid modernization and clean energy projects.

The day-to-day running of the system involves substantial Operating and Maintenance (O&M) expenses. You see the pressure points in the near term; for instance, other O&M expenses in the third quarter of 2025 were expected to be roughly $0.05 higher than the third quarter of the prior year, partly driven by the timing of vegetation maintenance and nonnuclear plant outages.

Fuel and purchased power costs flow directly through to customers, but they represent a major cash outlay. For example, Entergy Texas expected higher MISO capacity costs in July and August of 2025, totaling approximately $0.06.

Financing these massive capital projects means interest expense on debt is a constant factor. While a precise 2025 total interest expense figure isn't immediately available, reports from early 2025 indicated that higher interest rates and increased debt balances were already contributing to higher interest expense year-over-year.

Storm restoration and resilience costs are a critical, though less predictable, component. For specific resilience efforts, Entergy New Orleans received approval for Phase 1 of its Accelerated Resilience Plan (2025-26), with a total approved cost of $100 Million over the two-year period. This specific Phase 1 investment is designed to strengthen nearly 3,100 structures and upgrade 63 electrical line miles.

Here's a look at how these major cost categories stack up based on recent disclosures:

Cost Category	Latest Reported/Projected Metric	Context/Timeframe
Capital Expenditures (Total Plan)	$40 billion	Through 2028
Other O&M (Vegetation/Outages)	Roughly $0.05 higher YoY	Q3 2025 Projection
MISO Capacity Costs	Totaling approximately $0.06	Entergy Texas, July and August 2025
Entergy New Orleans Resilience Phase 1 Cost	$100 Million	2025-2026 period

You can see the ongoing nature of these expenditures through the following key cost drivers:

• Debt Servicing: Interest expense is sensitive to the cost of capital used to fund the $40 billion plan.
• Vegetation Management: This is a recurring, planned O&M expense that saw upward pressure in 2025 projections.
• Regulatory Recovery: Storm costs, like the Entergy New Orleans Phase 1 resilience investment, are often sought to be recovered via riders, shifting the immediate cash burden but remaining a cost to the rate base.
• Fuel Volatility: Purchased power and fuel costs are passed through dollar-for-dollar, but the magnitude of these costs is significant.

For the first quarter of 2025, total operating expenses were reported at $2.15 billion, which was a 16% fall compared to the same period the previous year.

Finance: draft 13-week cash view by Friday.

Entergy Corporation (ETR) - Canvas Business Model: Revenue Streams

You're looking at the core ways Entergy Corporation brings in cash, which is heavily tied to its regulated utility structure across Arkansas, Louisiana, Mississippi, and Texas. Honestly, for a regulated utility, the revenue streams are pretty straightforward, but the growth drivers right now are anything but.

The regulated electric retail sales are definitely the main engine. Entergy Corporation serves nearly 3 million customers across its service territory. This regulated business means that the rates you charge customers are set by state public utility commissions, which is a double-edged sword-it provides stability but limits upside. For instance, in the second quarter of 2025, the Utility business reported earnings attributable to Entergy Corporation of $599 million. By the third quarter of 2025, that Utility business segment was reporting earnings of $810 million.

A key metric for you to watch here is the Return on Equity (ROE) earned on that regulated asset base. For the quarter ending in mid-2025, Entergy Corporation reported a return on equity of 11.53%. This number is critical because it's the allowed profit margin regulators permit the company to earn on its investments in infrastructure, like power plants and wires.

The top-line revenue picture for the Trailing Twelve Months (TTM) ending September 30, 2025, shows a total revenue of $12.73 Billion USD. This is up from the full-year 2024 revenue of $11.88 Billion USD.

Here's a quick look at how the revenue components stacked up in recent quarters:

Metric	Period	Value	Context
Total Retail Sale	Q2 2025	35,534 GWh	Total gigawatt-hours sold
Industrial Sales Growth	Q1 2025	9.3%	Compared to prior year period
Residential Sales Volume	Q1 2025	8,784 GWh	January to March quarter
Utility Business Earnings	Q3 2025	$810 million	As-reported and adjusted basis

Next up is wholesale power sales to other entities. Entergy Corporation uses Entergy-Koch, L.P. to handle wholesale energy marketing and trading services. While retail is the bedrock, these wholesale activities provide flexibility. The growth in earnings drivers in Q3 2025 included higher other income, primarily due to an increase in AFUDC-equity (Allowance for Funds Used During Construction equity), which can reflect capital projects that may eventually serve wholesale needs or be rolled into the regulated base.

A major near-term opportunity driving revenue potential is the demand from large, new industrial loads, which often involve customer-funded interconnection costs. You've definitely heard about the data center boom; Entergy Corporation is actively securing this business. They increased their agreement for power island equipment by an additional 4.5 gigawatts to support potential data center customers. Furthermore, regulators in Louisiana approved resources needed to support Meta's data center project. To meet this anticipated demand, Entergy has increased its four-year capital expenditure plan to $40 billion, up from $37 billion.

Finally, the forward-looking guidance reflects confidence in this revenue base, even with the inherent regulatory lag. Entergy Corporation narrowed its 2025 Adjusted EPS guidance to a range of $3.85 to $3.95 per share following its third-quarter 2025 results. This is a tighter band than the earlier affirmed range of $3.75 to $3.95.

The revenue streams are supported by:

• Regulated retail sales to 3 million customers.
• A recent quarterly ROE of 11.53%.
• TTM revenue as of September 30, 2025, at $12.73 Billion USD.
• Securing capacity for new loads, including an additional 4.5 GW agreement for power island equipment.
• A capital plan expansion to $40 billion through 2028 to support growth.

Finance: draft 13-week cash view by Friday.