Liberty Latin America Ltd. (Lila): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage dynamique des télécommunications latino-américaines, Liberty Latin America Ltd. (Lila) émerge comme une force transformatrice, tissant une tapisserie complexe de connectivité numérique qui transcende les limites de service traditionnelles. En naviguant stratégiquement sur les terrains du marché difficiles, Lila a conçu un modèle commercial innovant qui non seulement fournit des solutions de télécommunications de pointe, mais répond également aux besoins numériques uniques de divers segments de clients dans plusieurs pays. Leur approche complète mélange une infrastructure avancée, des offres de services localisées et une compréhension approfondie de la dynamique du marché régional, en les positionnant comme un acteur pivot pour combler les divisions numériques et autonomiser les communautés grâce à une connectivité technologique transparente.

Liberty Latin America Ltd. (Lila) - Modèle commercial: partenariats clés

Partenariats stratégiques avec les fournisseurs d'infrastructures de télécommunications

Liberty Latin America Ltd. maintient des partenariats d'infrastructures critiques avec les principaux fournisseurs suivants:

Partenaire	Type de partenariat	Couverture géographique
Ciena Corporation	Fourniture d'équipement réseau	Caraïbes, Amérique latine
Huawei Technologies	Développement des infrastructures 5G	Chili, Panama
Réseaux Nokia	Infrastructure de télécommunications	Chili, marchés des Caraïbes

Collaboration avec les fournisseurs de services Internet locaux

Lila collabore avec les fournisseurs de services Internet régionaux à travers des accords stratégiques:

• Telefónica Movistar (Chili)
• Claro Networks (Panama)
• Digicel Caribbean
• Tigo Networks (Colombie)

Accords de réseaux en gros

Opérateur de réseau mobile	Détails de l'accord	Part des revenus annuels
América Móvil	Accès en gros du réseau	42,3 millions de dollars
Millicom International	Partage d'infrastructure	37,6 millions de dollars

Partenariats de distribution de contenu

Lila a établi des partenariats de distribution de contenu avec:

• Netflix
• Vidéo Amazon Prime
• Disney +
• ESPN

Plate-forme	Valeur de partenariat	Abonné à portée de main
Netflix	18,5 millions de dollars	1,2 million d'abonnés
Vidéo Amazon Prime	12,7 millions de dollars	850 000 abonnés

Liberty Latin America Ltd. (Lila) - Modèle d'entreprise: Activités clés

Développement des infrastructures du réseau de télécommunications

Liberty en Amérique latine a investi 355 millions de dollars dans les infrastructures de réseau en 2022. La société opère dans 19 pays en Amérique latine et dans les Caraïbes, maintenant une infrastructure de réseau couvrant environ 47 000 kilomètres de réseau à fibre optique.

Investissement en infrastructure	Couverture réseau	Déploiement technologique
355 millions de dollars (2022)	19 pays	Technologies Docsis 3.1 et FTTH

Provision de services à large bande et mobile

Liberty Latin America fournit des services à large bande avec les mesures clés suivantes:

• Abonnés à haut débit total: 1,8 million
• Abonnés mobiles: 2,3 millions
• Abonnés à ligne fixe: 1,1 million

CONTENU DU SUPPORTEMENT ET LE SERVICE DE DIVERTISSEMENT

Type de service	Base d'abonné	Flux de revenus
Services vidéo	1,2 million d'abonnés	287 millions de dollars de revenus annuels

Support client et maintenance technique

Les opérations de support technique comprennent:

• Centres de service à la clientèle 24/7 dans 5 pays
• 1 200 personnes de support technique dédiées
• Temps de réponse moyen: 15 minutes

Expansion du marché et intégration des services

Mesures d'extension du marché pour 2022-2023:

Région	Nouvelles entrées du marché	Investissement
Caraïbes	3 nouveaux marchés	78 millions de dollars
Amérique centrale	2 nouveaux marchés	65 millions de dollars

Liberty Latin America Ltd. (Lila) - Modèle commercial: Ressources clés

Infrastructure du réseau de télécommunications

Liberty Latin America exploite une infrastructure de réseau complète dans plusieurs pays, notamment:

Pays	Couverture réseau	Type de réseau
Chili	95,6% de couverture de la population	4G / LTE
Porto Rico	98,2% de couverture de la population	4G / 5G
Marchés des Caraïbes	82,3% de couverture de la population	4G / LTE

Technologie numérique et plateformes de communication

Détails de l'infrastructure technique:

• Réseau total de fibre optique: 45 673 kilomètres
• Capacité du centre de données: 127 pétaoctets
• Investissement dans les infrastructures cloud: 86,4 millions de dollars en 2023

Ressources de la main-d'œuvre

Catégorie des employés	Nombre total	Expertise technique moyenne
Personnel technique	3,215	8,6 ans d'expérience moyenne
Service client	2,743	6,4 ans d'expérience moyenne

Licences de spectre

Spectrum Holdings sur les marchés:

• Bande passante totale du spectre: 1 287 MHz
• Validité de licence: 15-20 ans
• Valeur du spectre estimé: 623 millions de dollars

Capital financier

Catégorie d'investissement	2023 Montant	2024 projeté
Infrastructure réseau	412,6 millions de dollars	487,3 millions de dollars
Mises à niveau technologique	186,2 millions de dollars	214,5 millions de dollars

Liberty Latin America Ltd. (Lila) - Modèle d'entreprise: propositions de valeur

Solutions complètes de connectivité numérique

Liberty Amérique latine fournit des services de connectivité numérique dans 19 pays d'Amérique latine et des Caraïbes. Au quatrième trimestre 2023, la société a rapporté:

Catégorie de service	Abonnés totaux	Pénétration du marché
Haut débit résidentiel	4,2 millions	37% de part de marché
Services mobiles	3,8 millions	28% de part de marché
Connectivité commerciale	620 000 clients d'entreprise	42% de pénétration du marché des entreprises

Internet à grande vitesse et services mobiles

Métriques de performances du réseau pour 2023:

• Vitesse moyenne à large bande: 250 Mbps
• Couverture du réseau mobile: 89% entre les régions de service
• 5G Déploiement: 16 zones métropolitaines

Offres de forfait

Type de package	Prix ​​mensuel	Base d'abonné
Triple Play (Internet / mobile / TV)	$49.99	1,6 million d'abonnés
Package de connectivité commerciale	$199.99	285 000 clients d'entreprise

Technologie innovante de télécommunications

Investissement technologique en 2023: 287 millions de dollars

• Mises à niveau des infrastructures réseau
• Expansion de la fibre optique
• Intégration de service cloud

Offres de services localisés

Région	Fonctionnalités de service uniques	Revenus régionaux
Caraïbes	Packages mobiles d'abord	412 millions de dollars
Amérique centrale	Solutions de connectivité rurale	356 millions de dollars
Chili	Services de transformation numérique d'entreprise	287 millions de dollars

Liberty Latin America Ltd. (Lila) - Modèle d'entreprise: relations clients

Systèmes de support client multicanal

Liberty Latin America fournit un support client:

• Prise en charge du téléphone: centres d'appels 24/7 à travers l'Amérique latine
• Assistance de chat en ligne
• Canaux d'assistance par e-mail
• Emplacements de vente au détail physique dans 19 pays

Canal de support	Temps de réponse moyen	Taux de satisfaction client
Support téléphonique	12 minutes	87%
Chat en ligne	8 minutes	91%
Assistance par e-mail	24 heures	79%

Plates-formes de libre-service numériques

Les plates-formes numériques de Lila comprennent:

• Application mobile MyLiberty
• Portail de gestion des comptes sur le Web
• Systèmes de paiement des factures en libre-service

Plate-forme numérique	Utilisateurs actifs mensuels	Transactions traitées
Application mobile	1,2 million	3,5 millions
Portail Web	850,000	2,7 millions

Packages de services personnalisés

Lila propose des forfaits de service sur mesure en fonction du segment de la clientèle et des modèles d'utilisation.

Programmes de fidélité et stratégies de rétention de la clientèle

Métriques de rétention de la clientèle:

• Taux de désabonnement annuel: 12,5%
• Valeur à vie moyenne du client: 1 850 $
• Adhésion au programme de fidélité: 45% de la clientèle totale

Engagement communautaire via des plateformes numériques

Statistiques de l'engagement de la communauté numérique:

• Abonnés des médias sociaux: 2,3 millions
• Forum communautaire Participants actifs: 180 000
• Événements annuels de la communauté numérique: 12

Liberty Latin America Ltd. (Lila) - Modèle commercial: canaux

Équipes de vente directes

En 2024, Liberty Amérique latine maintient environ 1 200 représentants des ventes directes sur ses marchés opérationnels en Amérique latine et dans les Caraïbes.

Canal de vente	Nombre de représentants	Couverture géographique
Ventes directes B2C	850	Chili, Panama, Porto Rico
Ventes d'entreprise B2B	350	Caraïbes et marchés d'Amérique latine

Site Web en ligne et applications mobiles

Liberty Latin America exploite des plateformes numériques avec les mesures suivantes:

• Visiteurs mensuels du site Web: 2,3 millions
• Téléchargements d'applications mobiles: 1,7 million
• Transactions de service numérique: 68% des interactions totales du client

Magasins de détail et centres de services physiques

Pays	Nombre d'emplacements de vente au détail	Type de centre de service
Chili	87	Magasins de vente au détail de marque
Porto Rico	42	Centres de service à la clientèle
Panama	55	Emplacements de vente au détail / service mixte

Réseaux de revendeurs autorisés

Liberty Amérique latine maintient 620 partenariats de revendeur autorisés dans ses territoires opérationnels.

Catégorie de revendeur	Nombre de partenaires	Gamme de produits
Revendeurs de télécommunications	380	Services mobiles et à ligne fixe
Revendeurs de l'équipement technologique	240	Équipement de réseautage et appareils

Télémarketing et canaux de marketing numérique

Marketing numérique et télémarketing des mesures de performance pour 2024:

• Dépenses annuelles sur le marketing numérique: 12,4 millions de dollars
• Taille de l'équipe de télémarketing: 210 représentants
• Taux de conversion du marketing numérique: 4,7%
• Télémarketing Génération de leads: 42 000 prospects qualifiés mensuels

Liberty Latin America Ltd. (Lila) - Modèle d'entreprise: segments de clientèle

Consommateurs à large bande résidentiels

Depuis le quatrième trimestre 2023, Liberty en Amérique latine dessert environ 6,1 millions d'abonnés à large bande résidentiels en Amérique latine et dans les Caraïbes.

Région	Abonnés à large bande	Revenus mensuels moyens par utilisateur (ARPU)
Chili	1,2 million	$35.50
Porto Rico	850,000	$42.75
Marchés des Caraïbes	1,5 million	$38.25

Petites et moyennes entreprises

Liberty Amérique latine cible 325 000 clients de petites et moyennes entreprises (PME) sur ses marchés opérationnels.

• Solutions de connectivité d'entreprise
• Services cloud
• Infrastructure informatique gérée
• Packages de cybersécurité

Segment de marché	Nombre de clients PME	Revenus de services commerciaux mensuels moyens
Connectivité commerciale	185,000	$275
Services cloud	95,000	$180
Services informatiques gérés	45,000	$425

Clients d'entreprise

Liberty Latin America dessert 1 250 grands clients d'entreprise avec des revenus annuels dépassant 250 millions de dollars.

Catégorie de services d'entreprise	Nombre de clients	Valeur du contrat annuel moyen
Infrastructure de télécommunications	650	1,2 million de dollars
Solutions de sécurité du réseau	350	$850,000
Services cloud d'entreprise	250	1,5 million de dollars

Utilisateurs de communication mobile

Liberty Latin America fournit des services mobiles à 3,8 millions d'abonnés mobiles sur ses marchés.

Type de service mobile	Nombre d'abonné	Arpu mobile mensuel moyen
Mobile prépayé	2,4 millions	$12.50
Mobile postpayé	1,4 million	$35.75

Chercheurs de divertissement numériques

Liberty Latin America offre des services de divertissement numériques à 2,9 millions de clients vidéo et de streaming.

Service de divertissement	Base d'abonné	Taux d'abonnement mensuel
Télévision par câble	1,6 million	$45
Packages de streaming	1,3 million	$25

Liberty Latin America Ltd. (Lila) - Modèle d'entreprise: Structure des coûts

Maintenance et expansion des infrastructures réseau

En 2023, Liberty Amérique latine a déclaré des dépenses en capital de 601 millions de dollars pour les investissements en infrastructure réseau. Les coûts de maintenance du réseau de l'entreprise étaient d'environ 215 millions de dollars pour l'exercice.

Catégorie de coûts	Montant (USD)
Infrastructure réseau CAPEX	$601,000,000
Dépenses de maintenance du réseau	$215,000,000

Investissements technologiques et équipements

Les investissements technologiques pour Liberty Latin America en 2023 ont totalisé 187 millions de dollars, avec des allocations spécifiques pour:

• Mises à niveau des équipements de télécommunications
• Modernisation des infrastructures numériques
• Infrastructure de cloud computing

Salaires et formation des employés

Le total des dépenses de personnel pour Liberty en Amérique latine en 2023 était de 456 millions de dollars, notamment:

Catégorie de dépenses	Montant (USD)
Salaires de base	$392,000,000
Formation et développement	$18,500,000
Avantages et compensation	$45,500,000

Frais de marketing et d'acquisition des clients

Les dépenses de marketing pour Liberty en Amérique latine en 2023 ont atteint 124 millions de dollars, avec une rupture comme suit:

• Marketing numérique: 47 millions de dollars
• Publicité traditionnelle: 38 millions de dollars
• Campagnes d'acquisition de clients: 39 millions de dollars

Coûts de conformité réglementaire et de licence

Les frais de réglementation et de licence pour 2023 étaient de 52 millions de dollars, englobant:

Catégorie de conformité	Montant (USD)
Licence de télécommunications	$29,000,000
Conformité réglementaire	$23,000,000

Structure totale des coûts pour 2023: environ 1,521 milliard de dollars

Liberty Latin America Ltd. (Lila) - Modèle commercial: Strots de revenus

Services Internet basés sur l'abonnement

Liberty Amérique latine a déclaré un chiffre d'affaires total de services résidentiels de 1,09 milliard de dollars pour le troisième trimestre 2023, avec 5,4 millions de clients résidentiels sur ses marchés.

Type de service	Revenus mensuels moyens par utilisateur
Internet à large bande	$35.67
Voix fixe	$18.45
Services vidéo	$42.33

Plans de communication mobile

Les revenus des services mobiles ont atteint 336 millions de dollars au troisième trimestre 2023, avec 3,1 millions d'abonnés mobiles.

• Plans mobiles prépayés: 15 $ à 45 $ par mois
• Plans mobiles postpayés: 35 $ - 85 $ par mois
• Solutions mobiles d'entreprise: 50 $ - 250 $ par mois

Contenu numérique et services de divertissement

Les revenus de divertissement numérique ont généré 127 millions de dollars en 2023.

Service	Taux d'abonnement mensuel
Streaming VOD	$9.99
Packages sportifs premium	$29.99

Solutions de télécommunications d'entreprise

Les revenus du segment B2B ont totalisé 412 millions de dollars en 2023.

• Services cloud: 500 $ à 5 000 $ par mois
• Solutions de sécurité réseau: 1 000 $ à 10 000 $ par mois
• Connectivité d'entreprise personnalisée: 2 000 $ à 25 000 $ par mois

Frais d'accès au réseau en gros

Les revenus de gros s'élevaient à 187 millions de dollars en 2023.

Type d'accès	Frais par MBP
Accès au réseau de fibres	$0.75
Partage de réseau mobile	$0.45

Liberty Latin America Ltd. (LILA) - Canvas Business Model: Value Propositions

You're looking at the core value Liberty Latin America Ltd. delivers to its customers, which is really about providing the essential digital pipes for the region. It's not just about having a service; it's about the quality and reach of that service in a diverse geography.

High-speed, reliable broadband connectivity (up to Gigabit speeds)

We see a clear commitment to speed and capacity in the fixed network. By the end of 2024, a substantial 97% of Liberty Latin America Ltd.'s fixed networks were equipped to deliver speeds of at least 1 Gbps, with plans to approach 100% coverage in 2025. This focus on fiber-to-the-home (FTTH) technology underpins the reliability you expect.

Bundled Fixed-Mobile Convergence (FMC) services for value and simplicity

Bundling services is a major value driver, and the numbers show customers are taking advantage. As of the first quarter of 2025, Fixed-Mobile Convergence (FMC) penetration across key markets surpassed 30%. This strategy is working, as evidenced by the strong commercial momentum, with postpaid additions in Q3 2025 being the highest in three years. Overall, Liberty Latin America Ltd. added just over 100,000 net organic broadband and postpaid mobile subscribers in the first half of 2025 across its core growth segments.

Here's a quick look at the adoption metric:

Metric	Value as of Late 2025 Data Point
FMC Penetration (Key Markets)	>30% (Q1 2025)
H1 2025 Net Organic Broadband & Postpaid Additions	Just over 100,000
Q3 2025 Mobile Postpaid Additions	Highest in three years

Enterprise-grade connectivity and managed IT solutions for B2B clients

For business clients, the value proposition is rooted in the wholesale and enterprise network, Liberty Networks. This division saw its rebased revenue grow by 3% year-over-year in Q1 2025, specifically helped by managed services and B2B connectivity. The Q3 2025 results also noted better momentum in the B2B segment, showing that these specialized services are a growing part of the overall value delivered.

Extensive regional coverage across 20+ countries and territories

The sheer scale of operation is a value point in itself, offering a single partner across a wide footprint. Liberty Latin America Ltd. is a leading communications company operating in over 20 countries across Latin America and the Caribbean. The Liberty Networks division specifically connects more than 30 markets in the region through its infrastructure.

Resilient network infrastructure supported by subsea cables

Resilience comes from deep investment in physical assets. Liberty Networks operates nearly 50,000 kilometres of submarine fibre optic cable and 17,000 kilometres of terrestrial networks. This backbone is being actively upgraded to meet future demands. For example, the ongoing MAYA-1.2 reconfiguration is set to double the capacity for the Cayman Islands to up to 4 terabits per second in each direction. Furthermore, the new MANTA subsea cable system, estimated at 5,400 km in length, is designed to support up to 22 Tb/s per fiber pair (FP).

The infrastructure investment is clearly long-term.

• Liberty Networks operates nearly 50,000 km of submarine fibre.
• The MANTA system is estimated at 5,400 km long.
• MAYA-1.2 upgrade doubles capacity to up to 4 Tb/s per direction.
• The network connects Liberty Latin America Ltd. to more than 30 markets.

Finance: draft 13-week cash view by Friday.

Liberty Latin America Ltd. (LILA) - Canvas Business Model: Customer Relationships

You're looking at how Liberty Latin America Ltd. (LILA) keeps its millions of customers engaged across over 20 countries, balancing digital transformation with on-the-ground support.

Dedicated account management for B2B and wholesale enterprise clients is a core part of the strategy, especially through Liberty Networks and the B2B segments in operating companies like C&W Panama. Management noted better momentum in B2B revenue during the third quarter of 2025. However, Liberty Networks reported a decrease in enterprise revenue in Q3 2025, and C&W Panama also saw a decline in its B2B revenue for the same period. This indicates that while the focus is there, execution varies by market segment and location.

The push for digital self-service platforms for billing and support is significant, driven by a digital-first vision. Liberty Latin America is actively deploying a common, cloud-native architecture across its operating companies to deliver a revitalized B2C and B2B customer experience. This transformation involves integrating platforms like Salesforce Communication Cloud and MuleSoft APIs, aiming for 50% reusability in TMF Open APIs and an 80% increase in data accuracy. The goal is to offer a comprehensive suite of self-service applications, including personalized, zero-touch eCommerce options.

For customer care focus to reduce churn, particularly in challenged markets, Liberty Puerto Rico is a key area of attention. Postpaid churn in Liberty Puerto Rico continues to trend favorably, and the introduction of the new postpaid customer value proposition, Liberty Mix, in July 2025 is intended to support momentum in the second half of the year. Still, postpaid churn in Liberty Puerto Rico remains elevated following a challenging migration through 2024.

Loyalty programs tied to FMC bundles for increased stickiness are central to commercial strategy. The company is actively driving Fixed-Mobile Convergence (FMC) penetration higher, viewing it as a key differentiator. FMC penetration reached over 30% across key markets by Q1 2025. This focus is paying off, as postpaid additions in Q3 2025 were the highest in three years, led by Costa Rica, as the company pushes FMC. Overall, the group added just over 100,000 net organic broadband and postpaid subscribers in H1 2025 across Liberty Caribbean, C&W Panama, and Liberty Costa Rica.

Liberty Latin America maintains a retail store presence for in-person sales and service, although specific 2025 financial data on this channel is not detailed in recent earnings reports, which heavily emphasize digital growth and network improvements. The company serves customers across over 20 countries under brands like BTC, Flow, Liberty, and Más Móvil.

Here's a quick look at some key customer-related operational metrics as of the latest reporting periods in 2025:

Metric	Value/Period	Source Context
H1 2025 Net Organic Broadband & Postpaid Additions (Excl. PR)	Just over 100,000	Liberty Caribbean, C&W Panama, Liberty Costa Rica
Q1 2025 FMC Penetration	Over 30%	In key markets
Q3 2025 Postpaid Additions	Highest in three years	Led by Costa Rica, driven by FMC push
Q3 2025 Rebased Adjusted OIBDA Margin	39%	For the quarter, driven by customer base management
Digital Transformation API Reusability Target	Over 50%	In TMF Open APIs for faster time to market

The focus on customer base management, which helped maintain a 7% YoY rebased Adjusted OIBDA expansion in Q3 and YTD 2025, shows that these relationship efforts translate directly to financial results. If onboarding takes 14+ days, churn risk rises, especially in markets like Puerto Rico where migration issues have been a factor.

Liberty Latin America Ltd. (LILA) - Canvas Business Model: Channels

You're looking at how Liberty Latin America Ltd. (LILA) gets its services-mobile, fixed, and enterprise-into the hands of customers across its operating segments. The channel strategy is a mix of direct engagement for larger deals and broad retail/digital reach for the mass market.

Direct sales force for B2B and governmental contracts is a key avenue, especially through the Liberty Networks segment. While B2B revenue saw a 30% year-over-year decline in Q2 2025 on both reported and rebased bases, this was largely due to a tough comparison against strong project revenue in the prior year period. However, by Q3 2025, there was better momentum, with B2B revenue increasing by 2% on a rebased basis. Enterprise revenue within Liberty Networks continues to benefit from managed services and B2B connectivity.

For consumer reach, Liberty Latin America Ltd. (LILA) relies on physical retail stores and kiosks across operating segments. Specific counts for these points of sale aren't public, but the overall subscriber momentum suggests these physical touchpoints are active. For instance, across Caribbean, Panama, and Costa Rica operations, the company added close to 60,000 organic broadband and postpaid mobile net additions in Q1 2025.

The push toward digital self-service is significant, with online portals and mobile apps for self-service and sales being a strategic focus. Liberty Latin America Ltd. (LILA) is targeting 30% of its sales to come from high-growth digital services by the end of 2025. This aligns with the overall growth in Fixed-Mobile Convergence (FMC) penetration, a key differentiator.

For prepaid mobile services, which rely heavily on accessibility, third-party dealers and distributors are essential. While specific dealer metrics aren't itemized, the success in mobile revenue is evident in areas like C&W Caribbean, where mobile residential revenue grew 5% rebased in Q1 2025, driven partly by higher prepaid ARPU following price increases.

Call centers for customer service and telesales support the entire ecosystem. The company's focus on cost reduction and efficiency, which helped drive an 8% year-over-year rebased Adjusted OIBDA growth in H1 2025, involves streamlining operations that include these centers. In Liberty Puerto Rico, for example, the stabilization efforts included lower FTEs (Full-Time Equivalents) in the period, which would impact call center staffing and cost structures.

Here's a look at some of the key financial and statistical data points related to the business performance driving these channels as of late 2025:

Metric	Value	Period/Context
TTM Revenue	$4.43 Billion USD	As of December 2025
Q2 2025 Revenue	$1,087 million	Three months ended June 30, 2025
H1 2025 Revenue	$2,170 million	Six months ended June 30, 2025
Digital Sales Target	30%	Target for 2025
Q3 2025 B2B Revenue Growth (Rebased)	2%	Year-over-year
Q2 2025 B2B Revenue Change (Reported/Rebased)	(30%)	Year-over-year
H1 2025 Organic Net Additions (Excl. PR)	Just over 100,000	Broadband and Postpaid Mobile Subscribers
Q1 2025 Mobile Subscribers (Puerto Rico)	717,700	As of March 31, 2025

The company continues to see strong commercial momentum, with postpaid additions in Q3 2025 being the highest in three years, led by Costa Rica. Also, the Adjusted OIBDA margin reached 39% for Q3 2025 on a sequential basis.

Liberty Latin America Ltd. (LILA) - Canvas Business Model: Customer Segments

You're looking at the core customer groups for Liberty Latin America Ltd. (LILA) as of late 2025, based on their latest operational reports through the third quarter of 2025. The customer base is clearly segmented across consumer and business needs, with specific metrics showing where the growth-and the challenges-lie.

Residential consumers seeking bundled fixed (broadband, video) and mobile services represent a primary focus, especially through the Fixed-Mobile Convergence (FMC) strategy. By the end of Q3 2025, Liberty Latin America Ltd. reported a consolidated mobile subscription base of 6.68 million. This base included 101,700 net postpaid additions during Q3 2025, which offset prepaid losses. The fixed side saw a dip, with fixed line Revenue Generating Units (RGUs) at 3.98 million in Q3 2025, down 600 year-on-year. The success of bundling is shown by FMC penetration exceeding 30% in key markets as of Q1 2025. For context on recent momentum, the first half of 2025 saw over 100,000 net organic broadband and postpaid additions across the core operating segments (Liberty Caribbean, C&W Panama, and Liberty Costa Rica).

The company's residential performance varies by region; for instance, in Liberty Caribbean, mobile residential revenue increased by 6% rebased year-over-year in Q2 2025, supported by 41,000 net organic postpaid additions over the preceding twelve months.

Small and Medium Enterprises (SMEs) requiring connectivity and managed solutions, along with Large enterprises and governmental agencies needing high-capacity data and IT services, fall under the B2B category. This segment showed signs of recovery late in the year. While B2B revenue fell by 30% on both a reported and rebased basis in Q2 2025 due to tough comparisons with strong prior-year project revenue, Q3 2025 saw better momentum in B2B.

Here is a snapshot of the key customer-facing metrics we have for the residential and B2B segments through H1 and Q3 2025:

Segment Focus Area	Metric	Latest Reported Number (as of late 2025)	Period/Context
Residential Mobile	Consolidated Mobile Subscriptions	6.68 million	End of September 2025 (Q3)
Residential Mobile	Postpaid Net Organic Additions	101,700	Q3 2025
Residential Fixed	Fixed Line RGUs	3.98 million	Q3 2025
Residential Bundling	FMC Penetration	>30%	Key Markets (Q1 2025)
B2B/Enterprise	Revenue Change (YoY)	+2%	Q3 2025 Revenue Growth (Implied from total revenue up 2%)
B2B/Enterprise	Revenue Change (YoY)	-30%	Q2 2025 Reported/Rebased Decline

Wholesale carriers and content providers utilizing subsea capacity (Liberty Networks) form the final distinct segment. This division leverages the company's fiber optic network connecting over 30 markets in the region. Liberty Networks reported a 6% YoY rebased revenue growth in Q3 2025, specifically driven by subsea capacity sales.

The focus on wholesale capacity is a key driver for this part of the business, as evidenced by the Q3 2025 performance:

• Liberty Networks Q3 rebased revenue growth: 6%.
• Liberty Networks Q2 2025 rebased revenue decline: 3%.

The company is actively managing its customer relationships, excluding mobile-only customers from its official customer relationship count. If onboarding takes 14+ days, churn risk rises.

Liberty Latin America Ltd. (LILA) - Canvas Business Model: Cost Structure

You're looking at the cost side of Liberty Latin America Ltd. (LILA)'s operations as of late 2025. It's a capital-intensive business, so where the money goes is critical to watching for margin improvement.

The company has been actively managing its capital intensity, which directly impacts the spending on network assets. Management reaffirmed a plan to bring Property, Plant, and Equipment (P&E) additions down to a 14% of revenue target over the next few years, a reduction from the prior 16% level. You saw this trend in action in the third quarter of 2025, where P&E additions were reported at 13% of revenue for Q3. That focus on lower capital intensity is a key lever for future cash flow generation.

The balance sheet carries a significant debt load, which translates directly into fixed interest costs you must account for. As of the latest reports, Liberty Latin America Ltd. holds $8.2 billion in consolidated debt. This level of leverage results in a group leverage ratio of 4.7x. To put the cost of servicing that debt into perspective, the interest cover ratio was recently reported at a tight 0.84, which definitely signals that interest expense is a major component of the overall cost structure and a key risk if earnings dip.

Here's a quick look at some of the key financial metrics that define the cost environment you're dealing with:

Cost Metric Category	Financial Data Point	Value/Rate
Target CapEx as % of Revenue	Management Target for P&E Additions	14%
Actual CapEx as % of Revenue	Q3 2025 P&E Additions	13%
Consolidated Debt	Total Principal Amount Outstanding	$8.2 billion
Leverage Ratio	Group Leverage Ratio	4.7x
Interest Expense Proxy	Interest Cover Ratio	0.84
Operating Performance	Q3 2025 Adjusted EBITDA	$433 million

Network operating costs, which include things like maintenance, energy, and spectrum fees, are being actively managed alongside labor. Management has cost reduction programs in flight across all operating segments, aiming for enhanced operating leverage. You'll see management emphasizing solid execution on cost reduction initiatives to maintain Adjusted OIBDA expansion.

Labor and personnel costs are under the microscope, too. The forecast for margin expansion depends on management maintaining discipline on these costs while continuing digitization efforts. The company is streamlining its operating structure to achieve cost efficiencies, with these activities set to carry over into 2026.

For equipment costs, including what you spend on customer premise equipment (CPE), the focus on lower capital intensity is the clearest indicator of management's approach to managing these expenditures. The goal is to drive Adjusted EBITDA less P&E additions, which saw a 22% improvement year-over-year in Q3 2025, reaching a margin of 26%.

• Continue to monitor spectrum acquisition costs relative to network expansion needs.
• Watch for segment-specific cost improvements, like the efficiency initiatives in Liberty Caribbean.
• Labor cost discipline is explicitly tied to future margin forecasts.

Finance: draft 13-week cash view by Friday.

Liberty Latin America Ltd. (LILA) - Canvas Business Model: Revenue Streams

You're looking at the top-line performance for Liberty Latin America Ltd. (LILA) as of late 2025, focusing strictly on where the money comes in. The most recent reported figure you have is the Q3 2025 reported revenue of $1.11 billion, which represented a 2% increase year-over-year on a reported basis. The trailing twelve months (TTM) revenue ending September 30, 2025, stood at $4.43 billion.

Here's a quick look at the headline financial context around that revenue:

Metric	Amount
Q3 2025 Reported Revenue	$1.11 billion
TTM Revenue (as of Sep 30, 2025)	$4.43 billion
Annual Revenue 2024	$4.45 billion
Q3 2025 Revenue YoY Growth (Reported)	2%
Q3 2025 Revenue YoY Growth (Rebase)	1%

The revenue streams are fundamentally driven by subscriptions across fixed and mobile services, supplemented by business services and equipment sales. The commercial momentum in Q3 2025 was strong, showing year-over-year rebase revenue growth.

Residential subscription revenue from fixed services (broadband, video, voice) is a core component, with growth noted in specific operations:

• Liberty Caribbean saw residential fixed revenue increase by 5% on a rebase basis year-over-year in Q3 2025.
• Liberty Costa Rica's rebase growth was fueled by higher residential mobile revenue, but fixed services are a foundational part of that market's revenue base.

Residential subscription revenue from mobile services (postpaid and prepaid) showed particular strength:

• The company reported its highest quarterly mobile postpaid additions in three years during Q3 2025.
• Liberty Costa Rica's rebase revenue growth was primarily due to higher residential mobile revenue, driven by postpaid subscriber growth.
• Liberty Caribbean saw residential mobile revenue increase by 2% on a rebase basis.
• The push for Fixed-Mobile Convergence (FMC) penetration is a key strategic focus supporting this stream.

Business-to-Business (B2B) service revenue (enterprise and wholesale) is another significant driver, showing improved momentum:

• C&W Panama's B2B segment delivered 14% rebased growth, largely from large enterprise and government projects.
• C&W Panama's B2B revenue increased by approximately $20 million sequentially from Q2 2025.
• Liberty Networks saw 6% rebased revenue growth, driven by expansion in both wholesale and enterprise, with subsea capacity revenue being a key fueler.
• Liberty Caribbean's B2B revenue increased by 2% on a rebase basis.

Non-subscription revenue from equipment sales (e.g., buy-to-own CPE model) contributes to the mobile revenue performance, though specific dollar amounts for this stream aren't broken out separately in the high-level reports. You see its impact noted qualitatively:

• Residential mobile revenue growth in Liberty Costa Rica was explicitly fueled by higher mobile equipment sales.
• Overall mobile performance was bolstered by these equipment sales alongside postpaid additions.

Finance: draft 13-week cash view by Friday.