Liberty Latin America Ltd. (LILA): Business Model Canvas

In der dynamischen Landschaft der lateinamerikanischen Telekommunikation erweist sich Liberty Latin America Ltd. (LILA) als transformative Kraft und webt ein komplexes Geflecht digitaler Konnektivität, das über traditionelle Servicegrenzen hinausgeht. Durch die strategische Bewältigung anspruchsvoller Marktbedingungen hat LILA ein innovatives Geschäftsmodell entwickelt, das nicht nur modernste Telekommunikationslösungen liefert, sondern auch auf die einzigartigen digitalen Bedürfnisse verschiedener Kundensegmente in mehreren Ländern eingeht. Ihr umfassender Ansatz vereint fortschrittliche Infrastruktur, lokalisierte Serviceangebote und ein tiefes Verständnis der regionalen Marktdynamik und positioniert sie als zentralen Akteur bei der Überbrückung digitaler Kluften und der Stärkung von Gemeinschaften durch nahtlose technologische Konnektivität.

Liberty Latin America Ltd. (LILA) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Partnerschaften mit Anbietern von Telekommunikationsinfrastruktur

Liberty Latin America Ltd. unterhält kritische Infrastrukturpartnerschaften mit den folgenden wichtigen Anbietern:

Partner	Partnerschaftstyp	Geografische Abdeckung
Ciena Corporation	Lieferung von Netzwerkausrüstung	Karibik, Lateinamerika
Huawei-Technologien	Entwicklung der 5G-Infrastruktur	Chile, Panama
Nokia-Netzwerke	Telekommunikationsinfrastruktur	Chile, karibische Märkte

Zusammenarbeit mit lokalen Internetdienstanbietern

LILA arbeitet durch strategische Vereinbarungen mit regionalen Internetdienstanbietern zusammen:

• Telefónica Movistar (Chile)
• Claro Networks (Panama)
• Digicel Karibik
• Tigo Networks (Kolumbien)

Großhandelsnetzwerkvereinbarungen

Mobilfunknetzbetreiber	Vertragsdetails	Jährlicher Umsatzanteil
America Móvil	Großhandels-Netzwerkzugang	42,3 Millionen US-Dollar
Millicom International	Gemeinsame Nutzung der Infrastruktur	37,6 Millionen US-Dollar

Partnerschaften zur Inhaltsverteilung

LILA hat Partnerschaften zur Content-Verteilung geschlossen mit:

• Netflix
• Amazon Prime Video
• Disney+
• ESPN

Plattform	Partnerschaftswert	Abonnentenreichweite
Netflix	18,5 Millionen US-Dollar	1,2 Millionen Abonnenten
Amazon Prime Video	12,7 Millionen US-Dollar	850.000 Abonnenten

Liberty Latin America Ltd. (LILA) – Geschäftsmodell: Hauptaktivitäten

Entwicklung der Telekommunikationsnetzinfrastruktur

Liberty Latin America investierte im Jahr 2022 355 Millionen US-Dollar in die Netzwerkinfrastruktur. Das Unternehmen ist in 19 Ländern Lateinamerikas und der Karibik tätig und unterhält eine Netzwerkinfrastruktur, die sich über etwa 47.000 Kilometer Glasfasernetz erstreckt.

Infrastrukturinvestitionen	Netzwerkabdeckung	Technologiebereitstellung
355 Millionen US-Dollar (2022)	19 Länder	DOCSIS 3.1 und FTTH-Technologien

Bereitstellung von Breitband- und Mobilfunkdiensten

Liberty Latin America bietet Breitbanddienste mit den folgenden Schlüsselkennzahlen:

• Gesamtzahl der Breitband-Abonnenten: 1,8 Millionen
• Mobilfunkteilnehmer: 2,3 Millionen
• Festnetzkunden: 1,1 Millionen

Bereitstellung digitaler Inhalte und Unterhaltungsdienste

Servicetyp	Abonnentenbasis	Einnahmequelle
Videodienste	1,2 Millionen Abonnenten	287 Millionen US-Dollar Jahresumsatz

Kundensupport und technische Wartung

Zu den Aufgaben des technischen Supports gehören:

• 24/7-Kundendienstzentren in 5 Ländern
• 1.200 engagierte technische Supportmitarbeiter
• Durchschnittliche Antwortzeit: 15 Minuten

Marktexpansion und Serviceintegration

Kennzahlen zur Marktexpansion für 2022–2023:

Region	Neue Markteintritte	Investition
Karibik	3 neue Märkte	78 Millionen Dollar
Mittelamerika	2 neue Märkte	65 Millionen Dollar

Liberty Latin America Ltd. (LILA) – Geschäftsmodell: Schlüsselressourcen

Infrastruktur des Telekommunikationsnetzes

Liberty Latin America betreibt eine umfassende Netzwerkinfrastruktur in mehreren Ländern, darunter:

Land	Netzwerkabdeckung	Netzwerktyp
Chile	95,6 % Bevölkerungsabdeckung	4G/LTE
Puerto Rico	98,2 % Bevölkerungsabdeckung	4G/5G
Karibische Märkte	82,3 % Bevölkerungsabdeckung	4G/LTE

Digitale Technologie- und Kommunikationsplattformen

Details zur technischen Infrastruktur:

• Gesamtes Glasfasernetz: 45.673 Kilometer
• Kapazität des Rechenzentrums: 127 Petabyte
• Investitionen in die Cloud-Infrastruktur: 86,4 Millionen US-Dollar im Jahr 2023

Personalressourcen

Mitarbeiterkategorie	Gesamtzahl	Durchschnittliche technische Kompetenz
Technisches Personal	3,215	8,6 Jahre durchschnittliche Erfahrung
Kundenservice	2,743	6,4 Jahre durchschnittliche Erfahrung

Spektrumlizenzen

Frequenzbestände in allen Märkten:

• Gesamtspektrumbandbreite: 1.287 MHz
• Gültigkeit der Lizenz: 15-20 Jahre
• Geschätzter Spektrumwert: 623 Millionen US-Dollar

Finanzkapital

Anlagekategorie	Betrag 2023	2024 Geplant
Netzwerkinfrastruktur	412,6 Millionen US-Dollar	487,3 Millionen US-Dollar
Technologie-Upgrades	186,2 Millionen US-Dollar	214,5 Millionen US-Dollar

Liberty Latin America Ltd. (LILA) – Geschäftsmodell: Wertversprechen

Umfassende digitale Konnektivitätslösungen

Liberty Latin America bietet digitale Konnektivitätsdienste in 19 Ländern Lateinamerikas und der Karibik an. Zum vierten Quartal 2023 berichtete das Unternehmen:

Servicekategorie	Gesamtzahl der Abonnenten	Marktdurchdringung
Breitband für Privathaushalte	4,2 Millionen	37 % Marktanteil
Mobile Dienste	3,8 Millionen	28 % Marktanteil
Geschäftskonnektivität	620.000 Unternehmenskunden	42 % Unternehmensmarktdurchdringung

Highspeed-Internet und mobile Dienste

Netzwerkleistungskennzahlen für 2023:

• Durchschnittliche Breitbandgeschwindigkeit: 250 Mbit/s
• Mobilfunknetzabdeckung: 89 % in allen Serviceregionen
• 5G-Einsatz: 16 Ballungsräume

Bundle-Paketangebote

Pakettyp	Monatspreis	Abonnentenbasis
Triple Play (Internet/Mobil/TV)	$49.99	1,6 Millionen Abonnenten
Business-Connectivity-Paket	$199.99	285.000 Unternehmenskunden

Innovative Telekommunikationstechnologie

Technologieinvestitionen im Jahr 2023: 287 Millionen US-Dollar

• Upgrades der Netzwerkinfrastruktur
• Glasfaserausbau
• Cloud-Service-Integration

Lokalisierte Serviceangebote

Region	Einzigartige Servicefunktionen	Regionaler Umsatz
Karibik	Mobile-First-Pakete	412 Millionen Dollar
Mittelamerika	Konnektivitätslösungen für den ländlichen Raum	356 Millionen Dollar
Chile	Dienstleistungen zur digitalen Transformation von Unternehmen	287 Millionen Dollar

Liberty Latin America Ltd. (LILA) – Geschäftsmodell: Kundenbeziehungen

Mehrkanal-Kundensupportsysteme

Liberty Latin America bietet Kundensupport durch:

• Telefonsupport: Callcenter rund um die Uhr in ganz Lateinamerika
• Online-Chat-Unterstützung
• E-Mail-Supportkanäle
• Physische Einzelhandelsstandorte in 19 Ländern

Support-Kanal	Durchschnittliche Reaktionszeit	Kundenzufriedenheitsrate
Telefonsupport	12 Minuten	87%
Online-Chat	8 Minuten	91%
E-Mail-Support	24 Stunden	79%

Digitale Self-Service-Plattformen

Zu den digitalen Plattformen von LILA gehören:

• MyLiberty-Mobilanwendung
• Webbasiertes Kontoverwaltungsportal
• Self-Service-Rechnungszahlungssysteme

Digitale Plattform	Monatlich aktive Benutzer	Verarbeitete Transaktionen
Mobile App	1,2 Millionen	3,5 Millionen
Webportal	850,000	2,7 Millionen

Personalisierte Servicepakete

LILA bietet maßgeschneiderte Servicepakete basierend auf Kundensegment und Nutzungsmuster.

Treueprogramme und Kundenbindungsstrategien

Kennzahlen zur Kundenbindung:

• Jährliche Fluktuationsrate: 12,5 %
• Durchschnittlicher Customer Lifetime Value: 1.850 $
• Mitgliedschaft im Treueprogramm: 45 % des gesamten Kundenstamms

Community-Engagement durch digitale Plattformen

Statistiken zum digitalen Community-Engagement:

• Social-Media-Follower: 2,3 Millionen
• Aktive Teilnehmer des Community-Forums: 180.000
• Jährliche digitale Community-Events: 12

Liberty Latin America Ltd. (LILA) – Geschäftsmodell: Kanäle

Direktvertriebsteams

Im Jahr 2024 unterhält Liberty Latin America rund 1.200 Direktvertriebsmitarbeiter in seinen operativen Märkten in Lateinamerika und der Karibik.

Vertriebskanal	Anzahl der Vertreter	Geografische Abdeckung
B2C-Direktvertrieb	850	Chile, Panama, Puerto Rico
B2B-Unternehmensvertrieb	350	Karibische und lateinamerikanische Märkte

Online-Website und mobile Anwendungen

Liberty Latin America betreibt digitale Plattformen mit den folgenden Kennzahlen:

• Monatliche Website-Besucher: 2,3 Millionen
• Downloads mobiler Apps: 1,7 Millionen
• Digitale Servicetransaktionen: 68 % der gesamten Kundeninteraktionen

Einzelhandelsgeschäfte und physische Servicezentren

Land	Anzahl der Einzelhandelsstandorte	Service-Center-Typ
Chile	87	Markeneinzelhandelsgeschäfte
Puerto Rico	42	Kundendienstzentren
Panama	55	Gemischte Einzelhandels-/Dienstleistungsstandorte

Autorisierte Reseller-Netzwerke

Liberty Latin America unterhält in seinen operativen Gebieten 620 autorisierte Wiederverkäuferpartnerschaften.

Reseller-Kategorie	Anzahl der Partner	Produktpalette
Telekommunikations-Wiederverkäufer	380	Mobilfunk- und Festnetzdienste
Wiederverkäufer von Technologieausrüstung	240	Netzwerkausrüstung und -geräte

Telemarketing und digitale Marketingkanäle

Leistungskennzahlen für digitales Marketing und Telemarketing für 2024:

• Jährliche Ausgaben für digitales Marketing: 12,4 Millionen US-Dollar
• Größe des Telemarketing-Teams: 210 Vertreter
• Conversion-Rate für digitales Marketing: 4,7 %
• Telemarketing-Lead-Generierung: 42.000 qualifizierte Leads pro Monat

Liberty Latin America Ltd. (LILA) – Geschäftsmodell: Kundensegmente

Privatkunden mit Breitbandzugang

Im vierten Quartal 2023 bedient Liberty Latin America rund 6,1 Millionen private Breitbandkunden in ganz Lateinamerika und der Karibik.

Region	Breitband-Abonnenten	Durchschnittlicher monatlicher Umsatz pro Benutzer (ARPU)
Chile	1,2 Millionen	$35.50
Puerto Rico	850,000	$42.75
Karibische Märkte	1,5 Millionen	$38.25

Kleine und mittlere Unternehmen

Liberty Latin America richtet sich in seinen operativen Märkten an 325.000 kleine und mittlere Unternehmen (KMU).

• Konnektivitätslösungen für Unternehmen
• Cloud-Dienste
• Verwaltete IT-Infrastruktur
• Cybersicherheitspakete

Marktsegment	Anzahl der KMU-Kunden	Durchschnittlicher monatlicher Umsatz aus Unternehmensdienstleistungen
Geschäftskonnektivität	185,000	$275
Cloud-Dienste	95,000	$180
Verwaltete IT-Dienste	45,000	$425

Firmenkunden

Liberty Latin America betreut 1.250 große Firmenkunden mit einem Jahresumsatz von über 250 Millionen US-Dollar.

Kategorie „Unternehmensdienstleistungen“.	Kundenanzahl	Durchschnittlicher jährlicher Vertragswert
Telekommunikationsinfrastruktur	650	1,2 Millionen US-Dollar
Netzwerksicherheitslösungen	350	$850,000
Cloud-Dienste für Unternehmen	250	1,5 Millionen Dollar

Benutzer mobiler Kommunikation

Liberty Latin America bietet Mobilfunkdienste für 3,8 Millionen Mobilfunkteilnehmer in seinen Märkten an.

Mobiler Diensttyp	Abonnentenzahl	Durchschnittlicher monatlicher mobiler ARPU
Prepaid-Handy	2,4 Millionen	$12.50
Postpaid-Mobilfunk	1,4 Millionen	$35.75

Suchende nach digitaler Unterhaltung

Liberty Latin America bietet digitale Unterhaltungsdienste für 2,9 Millionen Video- und Streaming-Kunden.

Unterhaltungsdienst	Abonnentenbasis	Monatlicher Abonnementpreis
Kabelfernsehen	1,6 Millionen	$45
Streaming-Pakete	1,3 Millionen	$25

Liberty Latin America Ltd. (LILA) – Geschäftsmodell: Kostenstruktur

Wartung und Erweiterung der Netzwerkinfrastruktur

Im Jahr 2023 meldete Liberty Latin America Kapitalausgaben in Höhe von 601 Millionen US-Dollar für Investitionen in die Netzwerkinfrastruktur. Die Netzwerkwartungskosten des Unternehmens beliefen sich im Geschäftsjahr auf etwa 215 Millionen US-Dollar.

Kostenkategorie	Betrag (USD)
CAPEX für Netzwerkinfrastruktur	$601,000,000
Kosten für die Netzwerkwartung	$215,000,000

Investitionen in Technologie und Ausrüstung

Die Technologieinvestitionen für Liberty Latin America beliefen sich im Jahr 2023 auf insgesamt 187 Millionen US-Dollar, mit spezifischen Zuweisungen für:

• Modernisierung von Telekommunikationsgeräten
• Modernisierung der digitalen Infrastruktur
• Cloud-Computing-Infrastruktur

Gehälter und Schulungen der Mitarbeiter

Die gesamten Personalkosten für Liberty Latin America beliefen sich im Jahr 2023 auf 456 Millionen US-Dollar, darunter:

Ausgabenkategorie	Betrag (USD)
Grundgehälter	$392,000,000
Schulung und Entwicklung	$18,500,000
Leistungen und Vergütung	$45,500,000

Aufwendungen für Marketing und Kundenakquise

Die Marketingausgaben für Liberty Latin America erreichten im Jahr 2023 124 Millionen US-Dollar und teilten sich wie folgt auf:

• Digitales Marketing: 47 Millionen US-Dollar
• Traditionelle Werbung: 38 Millionen US-Dollar
• Kampagnen zur Kundengewinnung: 39 Millionen US-Dollar

Einhaltung gesetzlicher Vorschriften und Lizenzkosten

Die Regulierungs- und Lizenzkosten für 2023 beliefen sich auf 52 Millionen US-Dollar und umfassten:

Compliance-Kategorie	Betrag (USD)
Telekommunikationslizenzierung	$29,000,000
Einhaltung gesetzlicher Vorschriften	$23,000,000

Gesamtkostenstruktur für 2023: Ungefähr 1,521 Milliarden US-Dollar

Liberty Latin America Ltd. (LILA) – Geschäftsmodell: Einnahmequellen

Abonnementbasierte Internetdienste

Liberty Latin America meldete für das dritte Quartal 2023 einen Gesamtumsatz aus Dienstleistungen für Privathaushalte in Höhe von 1,09 Milliarden US-Dollar mit 5,4 Millionen Privatkunden in allen Märkten.

Servicetyp	Durchschnittlicher monatlicher Umsatz pro Benutzer
Breitband-Internet	$35.67
Feste Stimme	$18.45
Videodienste	$42.33

Mobilfunkpläne

Der Umsatz mit Mobilfunkdienstleistungen erreichte im dritten Quartal 2023 336 Millionen US-Dollar bei 3,1 Millionen Mobilfunkkunden.

• Prepaid-Mobilfunktarife: 15–45 US-Dollar pro Monat
• Postpaid-Mobilfunktarife: 35–85 $ pro Monat
• Mobile Lösungen für Unternehmen: 50–250 $ pro Monat

Digitale Inhalte und Unterhaltungsdienste

Der Umsatz mit digitaler Unterhaltung erwirtschaftete im Jahr 2023 127 Millionen US-Dollar.

Service	Monatlicher Abonnementpreis
VOD-Streaming	$9.99
Premium-Sportpakete	$29.99

Telekommunikationslösungen für Unternehmen

Der Umsatz im B2B-Segment belief sich im Jahr 2023 auf 412 Millionen US-Dollar.

• Cloud-Dienste: 500–5.000 US-Dollar pro Monat
• Netzwerksicherheitslösungen: 1.000–10.000 US-Dollar pro Monat
• Benutzerdefinierte Unternehmenskonnektivität: 2.000 bis 25.000 US-Dollar pro Monat

Großhandelsgebühren für den Netzwerkzugang

Der Großhandelsumsatz belief sich im Jahr 2023 auf 187 Millionen US-Dollar.

Zugriffstyp	Gebühr pro Mbit/s
Glasfaser-Netzwerkzugang	$0.75
Gemeinsame Nutzung mobiler Netzwerke	$0.45

Liberty Latin America Ltd. (LILA) - Canvas Business Model: Value Propositions

You're looking at the core value Liberty Latin America Ltd. delivers to its customers, which is really about providing the essential digital pipes for the region. It's not just about having a service; it's about the quality and reach of that service in a diverse geography.

High-speed, reliable broadband connectivity (up to Gigabit speeds)

We see a clear commitment to speed and capacity in the fixed network. By the end of 2024, a substantial 97% of Liberty Latin America Ltd.'s fixed networks were equipped to deliver speeds of at least 1 Gbps, with plans to approach 100% coverage in 2025. This focus on fiber-to-the-home (FTTH) technology underpins the reliability you expect.

Bundled Fixed-Mobile Convergence (FMC) services for value and simplicity

Bundling services is a major value driver, and the numbers show customers are taking advantage. As of the first quarter of 2025, Fixed-Mobile Convergence (FMC) penetration across key markets surpassed 30%. This strategy is working, as evidenced by the strong commercial momentum, with postpaid additions in Q3 2025 being the highest in three years. Overall, Liberty Latin America Ltd. added just over 100,000 net organic broadband and postpaid mobile subscribers in the first half of 2025 across its core growth segments.

Here's a quick look at the adoption metric:

Metric	Value as of Late 2025 Data Point
FMC Penetration (Key Markets)	>30% (Q1 2025)
H1 2025 Net Organic Broadband & Postpaid Additions	Just over 100,000
Q3 2025 Mobile Postpaid Additions	Highest in three years

Enterprise-grade connectivity and managed IT solutions for B2B clients

For business clients, the value proposition is rooted in the wholesale and enterprise network, Liberty Networks. This division saw its rebased revenue grow by 3% year-over-year in Q1 2025, specifically helped by managed services and B2B connectivity. The Q3 2025 results also noted better momentum in the B2B segment, showing that these specialized services are a growing part of the overall value delivered.

Extensive regional coverage across 20+ countries and territories

The sheer scale of operation is a value point in itself, offering a single partner across a wide footprint. Liberty Latin America Ltd. is a leading communications company operating in over 20 countries across Latin America and the Caribbean. The Liberty Networks division specifically connects more than 30 markets in the region through its infrastructure.

Resilient network infrastructure supported by subsea cables

Resilience comes from deep investment in physical assets. Liberty Networks operates nearly 50,000 kilometres of submarine fibre optic cable and 17,000 kilometres of terrestrial networks. This backbone is being actively upgraded to meet future demands. For example, the ongoing MAYA-1.2 reconfiguration is set to double the capacity for the Cayman Islands to up to 4 terabits per second in each direction. Furthermore, the new MANTA subsea cable system, estimated at 5,400 km in length, is designed to support up to 22 Tb/s per fiber pair (FP).

The infrastructure investment is clearly long-term.

• Liberty Networks operates nearly 50,000 km of submarine fibre.
• The MANTA system is estimated at 5,400 km long.
• MAYA-1.2 upgrade doubles capacity to up to 4 Tb/s per direction.
• The network connects Liberty Latin America Ltd. to more than 30 markets.

Finance: draft 13-week cash view by Friday.

Liberty Latin America Ltd. (LILA) - Canvas Business Model: Customer Relationships

You're looking at how Liberty Latin America Ltd. (LILA) keeps its millions of customers engaged across over 20 countries, balancing digital transformation with on-the-ground support.

Dedicated account management for B2B and wholesale enterprise clients is a core part of the strategy, especially through Liberty Networks and the B2B segments in operating companies like C&W Panama. Management noted better momentum in B2B revenue during the third quarter of 2025. However, Liberty Networks reported a decrease in enterprise revenue in Q3 2025, and C&W Panama also saw a decline in its B2B revenue for the same period. This indicates that while the focus is there, execution varies by market segment and location.

The push for digital self-service platforms for billing and support is significant, driven by a digital-first vision. Liberty Latin America is actively deploying a common, cloud-native architecture across its operating companies to deliver a revitalized B2C and B2B customer experience. This transformation involves integrating platforms like Salesforce Communication Cloud and MuleSoft APIs, aiming for 50% reusability in TMF Open APIs and an 80% increase in data accuracy. The goal is to offer a comprehensive suite of self-service applications, including personalized, zero-touch eCommerce options.

For customer care focus to reduce churn, particularly in challenged markets, Liberty Puerto Rico is a key area of attention. Postpaid churn in Liberty Puerto Rico continues to trend favorably, and the introduction of the new postpaid customer value proposition, Liberty Mix, in July 2025 is intended to support momentum in the second half of the year. Still, postpaid churn in Liberty Puerto Rico remains elevated following a challenging migration through 2024.

Loyalty programs tied to FMC bundles for increased stickiness are central to commercial strategy. The company is actively driving Fixed-Mobile Convergence (FMC) penetration higher, viewing it as a key differentiator. FMC penetration reached over 30% across key markets by Q1 2025. This focus is paying off, as postpaid additions in Q3 2025 were the highest in three years, led by Costa Rica, as the company pushes FMC. Overall, the group added just over 100,000 net organic broadband and postpaid subscribers in H1 2025 across Liberty Caribbean, C&W Panama, and Liberty Costa Rica.

Liberty Latin America maintains a retail store presence for in-person sales and service, although specific 2025 financial data on this channel is not detailed in recent earnings reports, which heavily emphasize digital growth and network improvements. The company serves customers across over 20 countries under brands like BTC, Flow, Liberty, and Más Móvil.

Here's a quick look at some key customer-related operational metrics as of the latest reporting periods in 2025:

Metric	Value/Period	Source Context
H1 2025 Net Organic Broadband & Postpaid Additions (Excl. PR)	Just over 100,000	Liberty Caribbean, C&W Panama, Liberty Costa Rica
Q1 2025 FMC Penetration	Over 30%	In key markets
Q3 2025 Postpaid Additions	Highest in three years	Led by Costa Rica, driven by FMC push
Q3 2025 Rebased Adjusted OIBDA Margin	39%	For the quarter, driven by customer base management
Digital Transformation API Reusability Target	Over 50%	In TMF Open APIs for faster time to market

The focus on customer base management, which helped maintain a 7% YoY rebased Adjusted OIBDA expansion in Q3 and YTD 2025, shows that these relationship efforts translate directly to financial results. If onboarding takes 14+ days, churn risk rises, especially in markets like Puerto Rico where migration issues have been a factor.

Liberty Latin America Ltd. (LILA) - Canvas Business Model: Channels

You're looking at how Liberty Latin America Ltd. (LILA) gets its services-mobile, fixed, and enterprise-into the hands of customers across its operating segments. The channel strategy is a mix of direct engagement for larger deals and broad retail/digital reach for the mass market.

Direct sales force for B2B and governmental contracts is a key avenue, especially through the Liberty Networks segment. While B2B revenue saw a 30% year-over-year decline in Q2 2025 on both reported and rebased bases, this was largely due to a tough comparison against strong project revenue in the prior year period. However, by Q3 2025, there was better momentum, with B2B revenue increasing by 2% on a rebased basis. Enterprise revenue within Liberty Networks continues to benefit from managed services and B2B connectivity.

For consumer reach, Liberty Latin America Ltd. (LILA) relies on physical retail stores and kiosks across operating segments. Specific counts for these points of sale aren't public, but the overall subscriber momentum suggests these physical touchpoints are active. For instance, across Caribbean, Panama, and Costa Rica operations, the company added close to 60,000 organic broadband and postpaid mobile net additions in Q1 2025.

The push toward digital self-service is significant, with online portals and mobile apps for self-service and sales being a strategic focus. Liberty Latin America Ltd. (LILA) is targeting 30% of its sales to come from high-growth digital services by the end of 2025. This aligns with the overall growth in Fixed-Mobile Convergence (FMC) penetration, a key differentiator.

For prepaid mobile services, which rely heavily on accessibility, third-party dealers and distributors are essential. While specific dealer metrics aren't itemized, the success in mobile revenue is evident in areas like C&W Caribbean, where mobile residential revenue grew 5% rebased in Q1 2025, driven partly by higher prepaid ARPU following price increases.

Call centers for customer service and telesales support the entire ecosystem. The company's focus on cost reduction and efficiency, which helped drive an 8% year-over-year rebased Adjusted OIBDA growth in H1 2025, involves streamlining operations that include these centers. In Liberty Puerto Rico, for example, the stabilization efforts included lower FTEs (Full-Time Equivalents) in the period, which would impact call center staffing and cost structures.

Here's a look at some of the key financial and statistical data points related to the business performance driving these channels as of late 2025:

Metric	Value	Period/Context
TTM Revenue	$4.43 Billion USD	As of December 2025
Q2 2025 Revenue	$1,087 million	Three months ended June 30, 2025
H1 2025 Revenue	$2,170 million	Six months ended June 30, 2025
Digital Sales Target	30%	Target for 2025
Q3 2025 B2B Revenue Growth (Rebased)	2%	Year-over-year
Q2 2025 B2B Revenue Change (Reported/Rebased)	(30%)	Year-over-year
H1 2025 Organic Net Additions (Excl. PR)	Just over 100,000	Broadband and Postpaid Mobile Subscribers
Q1 2025 Mobile Subscribers (Puerto Rico)	717,700	As of March 31, 2025

The company continues to see strong commercial momentum, with postpaid additions in Q3 2025 being the highest in three years, led by Costa Rica. Also, the Adjusted OIBDA margin reached 39% for Q3 2025 on a sequential basis.

Liberty Latin America Ltd. (LILA) - Canvas Business Model: Customer Segments

You're looking at the core customer groups for Liberty Latin America Ltd. (LILA) as of late 2025, based on their latest operational reports through the third quarter of 2025. The customer base is clearly segmented across consumer and business needs, with specific metrics showing where the growth-and the challenges-lie.

Residential consumers seeking bundled fixed (broadband, video) and mobile services represent a primary focus, especially through the Fixed-Mobile Convergence (FMC) strategy. By the end of Q3 2025, Liberty Latin America Ltd. reported a consolidated mobile subscription base of 6.68 million. This base included 101,700 net postpaid additions during Q3 2025, which offset prepaid losses. The fixed side saw a dip, with fixed line Revenue Generating Units (RGUs) at 3.98 million in Q3 2025, down 600 year-on-year. The success of bundling is shown by FMC penetration exceeding 30% in key markets as of Q1 2025. For context on recent momentum, the first half of 2025 saw over 100,000 net organic broadband and postpaid additions across the core operating segments (Liberty Caribbean, C&W Panama, and Liberty Costa Rica).

The company's residential performance varies by region; for instance, in Liberty Caribbean, mobile residential revenue increased by 6% rebased year-over-year in Q2 2025, supported by 41,000 net organic postpaid additions over the preceding twelve months.

Small and Medium Enterprises (SMEs) requiring connectivity and managed solutions, along with Large enterprises and governmental agencies needing high-capacity data and IT services, fall under the B2B category. This segment showed signs of recovery late in the year. While B2B revenue fell by 30% on both a reported and rebased basis in Q2 2025 due to tough comparisons with strong prior-year project revenue, Q3 2025 saw better momentum in B2B.

Here is a snapshot of the key customer-facing metrics we have for the residential and B2B segments through H1 and Q3 2025:

Segment Focus Area	Metric	Latest Reported Number (as of late 2025)	Period/Context
Residential Mobile	Consolidated Mobile Subscriptions	6.68 million	End of September 2025 (Q3)
Residential Mobile	Postpaid Net Organic Additions	101,700	Q3 2025
Residential Fixed	Fixed Line RGUs	3.98 million	Q3 2025
Residential Bundling	FMC Penetration	>30%	Key Markets (Q1 2025)
B2B/Enterprise	Revenue Change (YoY)	+2%	Q3 2025 Revenue Growth (Implied from total revenue up 2%)
B2B/Enterprise	Revenue Change (YoY)	-30%	Q2 2025 Reported/Rebased Decline

Wholesale carriers and content providers utilizing subsea capacity (Liberty Networks) form the final distinct segment. This division leverages the company's fiber optic network connecting over 30 markets in the region. Liberty Networks reported a 6% YoY rebased revenue growth in Q3 2025, specifically driven by subsea capacity sales.

The focus on wholesale capacity is a key driver for this part of the business, as evidenced by the Q3 2025 performance:

• Liberty Networks Q3 rebased revenue growth: 6%.
• Liberty Networks Q2 2025 rebased revenue decline: 3%.

The company is actively managing its customer relationships, excluding mobile-only customers from its official customer relationship count. If onboarding takes 14+ days, churn risk rises.

Liberty Latin America Ltd. (LILA) - Canvas Business Model: Cost Structure

You're looking at the cost side of Liberty Latin America Ltd. (LILA)'s operations as of late 2025. It's a capital-intensive business, so where the money goes is critical to watching for margin improvement.

The company has been actively managing its capital intensity, which directly impacts the spending on network assets. Management reaffirmed a plan to bring Property, Plant, and Equipment (P&E) additions down to a 14% of revenue target over the next few years, a reduction from the prior 16% level. You saw this trend in action in the third quarter of 2025, where P&E additions were reported at 13% of revenue for Q3. That focus on lower capital intensity is a key lever for future cash flow generation.

The balance sheet carries a significant debt load, which translates directly into fixed interest costs you must account for. As of the latest reports, Liberty Latin America Ltd. holds $8.2 billion in consolidated debt. This level of leverage results in a group leverage ratio of 4.7x. To put the cost of servicing that debt into perspective, the interest cover ratio was recently reported at a tight 0.84, which definitely signals that interest expense is a major component of the overall cost structure and a key risk if earnings dip.

Here's a quick look at some of the key financial metrics that define the cost environment you're dealing with:

Cost Metric Category	Financial Data Point	Value/Rate
Target CapEx as % of Revenue	Management Target for P&E Additions	14%
Actual CapEx as % of Revenue	Q3 2025 P&E Additions	13%
Consolidated Debt	Total Principal Amount Outstanding	$8.2 billion
Leverage Ratio	Group Leverage Ratio	4.7x
Interest Expense Proxy	Interest Cover Ratio	0.84
Operating Performance	Q3 2025 Adjusted EBITDA	$433 million

Network operating costs, which include things like maintenance, energy, and spectrum fees, are being actively managed alongside labor. Management has cost reduction programs in flight across all operating segments, aiming for enhanced operating leverage. You'll see management emphasizing solid execution on cost reduction initiatives to maintain Adjusted OIBDA expansion.

Labor and personnel costs are under the microscope, too. The forecast for margin expansion depends on management maintaining discipline on these costs while continuing digitization efforts. The company is streamlining its operating structure to achieve cost efficiencies, with these activities set to carry over into 2026.

For equipment costs, including what you spend on customer premise equipment (CPE), the focus on lower capital intensity is the clearest indicator of management's approach to managing these expenditures. The goal is to drive Adjusted EBITDA less P&E additions, which saw a 22% improvement year-over-year in Q3 2025, reaching a margin of 26%.

• Continue to monitor spectrum acquisition costs relative to network expansion needs.
• Watch for segment-specific cost improvements, like the efficiency initiatives in Liberty Caribbean.
• Labor cost discipline is explicitly tied to future margin forecasts.

Finance: draft 13-week cash view by Friday.

Liberty Latin America Ltd. (LILA) - Canvas Business Model: Revenue Streams

You're looking at the top-line performance for Liberty Latin America Ltd. (LILA) as of late 2025, focusing strictly on where the money comes in. The most recent reported figure you have is the Q3 2025 reported revenue of $1.11 billion, which represented a 2% increase year-over-year on a reported basis. The trailing twelve months (TTM) revenue ending September 30, 2025, stood at $4.43 billion.

Here's a quick look at the headline financial context around that revenue:

Metric	Amount
Q3 2025 Reported Revenue	$1.11 billion
TTM Revenue (as of Sep 30, 2025)	$4.43 billion
Annual Revenue 2024	$4.45 billion
Q3 2025 Revenue YoY Growth (Reported)	2%
Q3 2025 Revenue YoY Growth (Rebase)	1%

The revenue streams are fundamentally driven by subscriptions across fixed and mobile services, supplemented by business services and equipment sales. The commercial momentum in Q3 2025 was strong, showing year-over-year rebase revenue growth.

Residential subscription revenue from fixed services (broadband, video, voice) is a core component, with growth noted in specific operations:

• Liberty Caribbean saw residential fixed revenue increase by 5% on a rebase basis year-over-year in Q3 2025.
• Liberty Costa Rica's rebase growth was fueled by higher residential mobile revenue, but fixed services are a foundational part of that market's revenue base.

Residential subscription revenue from mobile services (postpaid and prepaid) showed particular strength:

• The company reported its highest quarterly mobile postpaid additions in three years during Q3 2025.
• Liberty Costa Rica's rebase revenue growth was primarily due to higher residential mobile revenue, driven by postpaid subscriber growth.
• Liberty Caribbean saw residential mobile revenue increase by 2% on a rebase basis.
• The push for Fixed-Mobile Convergence (FMC) penetration is a key strategic focus supporting this stream.

Business-to-Business (B2B) service revenue (enterprise and wholesale) is another significant driver, showing improved momentum:

• C&W Panama's B2B segment delivered 14% rebased growth, largely from large enterprise and government projects.
• C&W Panama's B2B revenue increased by approximately $20 million sequentially from Q2 2025.
• Liberty Networks saw 6% rebased revenue growth, driven by expansion in both wholesale and enterprise, with subsea capacity revenue being a key fueler.
• Liberty Caribbean's B2B revenue increased by 2% on a rebase basis.

Non-subscription revenue from equipment sales (e.g., buy-to-own CPE model) contributes to the mobile revenue performance, though specific dollar amounts for this stream aren't broken out separately in the high-level reports. You see its impact noted qualitatively:

• Residential mobile revenue growth in Liberty Costa Rica was explicitly fueled by higher mobile equipment sales.
• Overall mobile performance was bolstered by these equipment sales alongside postpaid additions.

Finance: draft 13-week cash view by Friday.