|
Avantor, Inc. (AVTR): Business Model Canvas [Dec-2025 Updated] |
Fully Editable: Tailor To Your Needs In Excel Or Sheets
Professional Design: Trusted, Industry-Standard Templates
Investor-Approved Valuation Models
MAC/PC Compatible, Fully Unlocked
No Expertise Is Needed; Easy To Follow
Avantor, Inc. (AVTR) Bundle
You're digging into Avantor, Inc.'s (AVTR) playbook right now, especially after those recent guidance adjustments and the push to streamline operations. Honestly, as someone who's mapped out complex life science supply chains for years, what stands out is their pivot: doubling down on mission-critical biopharma solutions while aggressively executing a $400 million cost transformation initiative. This isn't just about selling lab supplies; it's about owning the end-to-end workflow for drug makers, which is the core of their value proposition. Below, I've broken down the nine blocks of their current business model-from their key partnerships to how they actually bring in that projected $6.575 billion in 2025 revenue-so you can see exactly where the value is being created and where the near-term risks lie.
Avantor, Inc. (AVTR) - Canvas Business Model: Key Partnerships
You're looking at the core relationships that keep Avantor, Inc. running, especially when the broader financial picture shows headwinds, like the Q3 2025 reported net sales of $1.62 billion and a revised full-year 2025 organic revenue guidance between a -2% decline and 0% (flat). These alliances are critical for maintaining the flow of mission-critical products across its base of over 300,000 customer locations in 180 countries.
The Key Partnerships block is where Avantor secures the breadth of its offering and locks in future-facing technology.
Strategic Suppliers for a Broad Portfolio
Securing supply from major players is foundational. For instance, the existing distribution agreement with Agilent Technologies allows Avantor to offer a wider range of analytical chemistry workflow tools, including chromatography consumables, chemical standards, and spectroscopic supplies across the US and Canada through channels like vwr.com.
Furthermore, Avantor actively expanded its supplier base in early 2025 by entering into new exclusive agreements.
- - Exclusive agreements secured with suppliers including LGC Standards.
- - Exclusive agreements secured with suppliers including Quantum-Si.
- - Exclusive agreements secured with suppliers including Novilytic.
Here's a snapshot of how these supplier relationships feed the portfolio:
| Partner Example | Product/Service Category | Agreement Type/Scope |
| Agilent Technologies | Chromatography consumables, chemical standards, spectroscopic supplies | Distribution agreement in US and Canada |
| LGC Standards | Portfolio enhancement products | Exclusive agreement (Announced early 2025) |
| Sartorius | Broad portfolio support (Implied strategic supplier) | Not specified with 2025 financial data |
| Agilent (CDMO Sector Context) | Acquired Biovectra for $925M (Contextual industry data) | Not an Avantor partnership, but shows supplier activity |
Biopharma Collaborators for Cell and Gene Therapy
The focus on high-growth areas like cell and gene therapy requires deep collaboration. Avantor, Inc. announced a specific partnership in this domain in October 2025.
- - Collaboration with BlueWhale Bio announced on October 15, 2025.
- - The goal is to accelerate CAR-T manufacturing.
- - The technology focus involves cell activation and expansion.
This is important as the cell and gene therapy pipeline remains active, with thousands of therapies in development, demanding robust, scalable manufacturing support, which is a key driver for Avantor's Bioscience Production segment.
Technology Partners for Digital Traceability of Smart Consumables
To meet the high-fidelity sample traceability needs of personalized therapeutics, Avantor is embedding digital intelligence directly into its products. A major step here was the late 2025 collaboration with p-Chip Corporation.
The partnership, announced October 23, 2025, centers on co-developing a new generation of Smart Consumables. This involves embedding p-Chip's microtransponder technology into standard labware.
- - Consumables targeted include vials, slides, cassettes, tubes, and plates.
- - The technology provides a unique and secure identifier for end-to-end traceability.
- - It enables automated digital process control for Chain-of-Identity (COI) compliance.
This move directly addresses the stringent tracking requirements for advanced therapies, aiming to provide a next-generation solution for digital process control.
Exclusive Distribution Agreements with Specialized Equipment Providers
Beyond the general supplier agreements mentioned earlier, the strategy involves securing exclusivity to differentiate the offering. The early 2025 exclusive agreements with suppliers like LGC Standards, Quantum-Si, and Novilytic are part of this push to control access to specialized components that enhance the overall workflow solution for customers.
Global Logistics and Freight Partners for Mission-Critical Delivery
While specific logistics partner names aren't detailed in the latest reports, the operational scale underscores the necessity of robust freight partnerships. Avantor's ability to serve customers across 180 countries, while managing a complex portfolio that includes products for biopharma production, relies heavily on these external carriers for mission-critical delivery.
The company's focus on operational excellence, which includes leveraging automation in its distribution centers, must be supported by logistics partners capable of handling the global distribution network, especially given the Q3 2025 free cash flow of $172 million, which suggests capital is being deployed to support operations and supply chain investments.
Avantor, Inc. (AVTR) - Canvas Business Model: Key Activities
You're looking at the core engine of Avantor, Inc. as of late 2025, the activities that keep the science moving. It's a mix of heavy manufacturing, aggressive cost-cutting, and deep customer integration.
Manufacturing and global distribution of high-purity materials
Avantor, Inc. is a leading global provider of mission-critical products and services, focusing on high-purity materials for life sciences and advanced technology industries. The scale of this operation is significant, serving approximately 300,000 labs in 180 countries. The company positions itself as the #1 or #2 global partner for laboratory consumables and the #1 or #2 global materials provider in bioprocessing. This activity is central to their Bioscience Production segment, where they customize ultra-high-purity materials for regulated production platforms.
The company's approximately 13,500 associates are focused on this global delivery. In Q2 2025, net sales for the total company were $1.6834 billion.
Executing the expanded $400 million cost transformation initiative
A major ongoing activity is the execution of the cost transformation program. This initiative was expanded and now targets $400 million in gross run-rate savings exiting 2027. This aggressive push for efficiency is designed to streamline operations and improve margins, which saw an adjusted EBITDA margin of 16.6% in Q2 2025. Early results from Q1 2025 showed a 9% year-over-year decline in SG&A expenses, demonstrating early traction in cost control.
The focus is on structural savings to buffer against market pressures. The company is taking action to evolve its go-to-market approach and sharpen its value proposition as part of this evolution.
Research and development (R&D) for new bioprocessing and lab products
Innovation is driven through R&D, supporting the development of new products for bioprocessing and lab use. The company has signaled growth projections for bioprocessing in 2025 to be mid-to-high single digits. Specific product innovation activities included the launch of Masterflex Miniflex Panel-Mount pumps and advanced digital tools for pharma and biotech customers. However, for the twelve months ending September 30, 2025, Avantor research and development expenses were reported as $0M, a 0% increase year-over-year.
This R&D focus supports the goal of being specified into ~90% of the expected top 50 biologics by 2030.
Managing a complex, global supply chain and logistics network
Managing the flow of high-purity materials globally is a critical, day-to-day activity. This network supports the company's role as a leading partner in bioprocessing. The complexity was evident in Q2 2025 when performance in Bioscience Production was impacted by planned maintenance at one of their manufacturing facilities. The company is actively executing mitigation plans to address these operational hurdles.
The company leverages its global manufacturing scale and supply redundancy to ensure reliability, which is essential given the cost of downtime for customers.
Providing customized, on-site services and technical consultation
Beyond product sales, Avantor engages in providing high-value services and digital solutions to optimize end-to-end operations. This service component is key to customer retention, as evidenced by securing several major contract extensions with leading pharma companies in Q2 2025, expected to result in more than $100 million in share gains once fully commercialized. Furthermore, approximately 85% of Avantor's revenue from materials, consumables, and services is recurring.
The company's adjusted net leverage stood at 3.2x as of June 30, 2025.
Here are some key financial and operational metrics from the recent reporting periods:
| Metric | Q2 2025 Value | Q1 2025 Value |
| Net Sales (Reported) | $1,683.4 million | $1,581.4 million |
| Organic Revenue Growth | Flat | -2% |
| Adjusted EBITDA Margin | 16.6% | 17.0% |
| Free Cash Flow | $125.4 million | $82.1 million |
| Adjusted Net Leverage | 3.2x | 3.2x |
Avantor, Inc. (AVTR) - Canvas Business Model: Key Resources
You're looking at the core assets Avantor, Inc. (AVTR) relies on to deliver its value proposition. These aren't just line items; they are the physical and intellectual scaffolding supporting their global operation as of late 2025.
The scale of the physical infrastructure is significant, built over years of investment to ensure proximity to life science and advanced technology customers worldwide. For instance, the company operates in over 180 countries. This footprint includes a network of over 200 manufacturing, distribution, and sales centers across more than 30 countries.
| Key Resource Type | Specific Asset/Metric | Latest Reported Scale/Capacity |
| Global Network Size | Countries Served | 180+ |
| Global Network Size | Total Manufacturing, Distribution, and Sales Sites | Over 200 |
| Manufacturing Capacity | cGMP Facilities | 12 |
| Manufacturing Capacity (Gliwice, PL) | Hydration Solutions Capacity Increase | Quadrupled |
| Manufacturing Capacity (Aurora, OH) | Hydration Solutions Production Increase | Tripled |
| Manufacturing Capacity (Phillipsburg, NJ) | Synthesized Salts Output Increase | Doubled |
| Innovation/Expertise | Innovation Centers | 14 |
| Innovation/Expertise (Bridgewater, NJ) | Lab and Pilot Plant Capacity Increase | Doubled (via 60,000-square-foot center opened Nov 2024) |
The product offering itself is a major resource. Avantor, Inc. maintains a broad product portfolio exceeding six million products. This includes their proprietary materials, such as chemicals and reagents under brands like J.T.Baker.
Human capital is also a core asset; as of late 2025 filings, Avantor, Inc. has approximately 13,500 associates globally. On the digital front, the company has been rolling out advanced digital tools for pharma and biotech customers. For context on the scale of the business these resources support, the trailing twelve month revenue ending September 30, 2025, was approximately $6.575 billion.
- Proprietary portfolio includes high-purity chemicals and reagents.
- Proprietary portfolio includes customized excipients and single-use assemblies.
- Digital tools support customer workflows and commercial intensity.
- Expertise underpins their role in bioprocessing and advanced technologies.
Avantor, Inc. (AVTR) - Canvas Business Model: Value Propositions
You're looking at how Avantor, Inc. positions itself to customers across the life sciences and advanced technology sectors as of late 2025. The core value rests on being deeply integrated into the scientific workflow.
Mission-critical products used in virtually every stage of R&D and production
Avantor, Inc. has roots dating back to 1904 and is described as being embedded in virtually every stage of scientific research and production. This deep integration means their products are essential across the entire lifecycle, from initial lab work to full commercial manufacturing.
End-to-end solutions from discovery to commercial delivery at scale
The company reinforces its value proposition by securing major contract extensions with leading pharmaceutical companies. The President and CEO noted that the diverse portfolio, strong production capabilities, and long-standing customer relationships provide a strong foundation for sustained value creation. The company is actively executing plans to evolve its go-to-market approach and sharpen this customer value proposition.
High-purity, consistent quality materials for regulated life science industries
A key component of the offering is the continued strength in the core monoclonal antibody platform within the Bioscience Production segment. This points directly to the high-purity materials required for regulated biopharma manufacturing.
Differentiated offering in high-growth bioprocessing, defintely a key focus
While the operating environment presented headwinds, the focus on bioprocessing remains clear. Looking at the segment performance from the second and third quarters of 2025 shows the varying dynamics within the business:
| Segment | Q3 2025 Net Sales (Reported) | Q3 2025 Organic Change | Q2 2025 Net Sales (Reported) | Q2 2025 Organic Change |
| Laboratory Solutions | $1,096.5 million | -4.9% | $1,122.1 million | -1.0% |
| Bioscience Production | $527.3 million | -4.3% | $561.3 million | +2.0% |
The initial 2025 guidance projected the Bioprocessing segment to grow in the mid-to-high single digits, showing management's intent for this area, even as Q3 2025 organic sales for Bioscience Production declined by 4.3%.
Streamlined processes and customized solutions via expert consultation
Avantor, Inc. is taking action to improve execution by investing strategically in its manufacturing and supply chain. The company is also accelerating investment and focus on delivery excellence and digital enhancements to better serve customer needs through streamlined processes.
The company is working to enhance its cost structure, targeting $400 million in run-rate cost savings by the end of 2027.
Key operational metrics supporting the value proposition include:
- Secured over $100 million in incremental revenues from new pricing initiatives and platform channel strength in Q2 2025.
- Reported Free Cash Flow of $171.7 million in Q3 2025.
- Adjusted net leverage stood at 3.1x as of September 30, 2025.
Avantor, Inc. (AVTR) - Canvas Business Model: Customer Relationships
You're looking at how Avantor, Inc. keeps its massive customer base engaged, which is crucial given their scale serving over 300,000 labs in 180 countries. The relationship strategy leans heavily on high-touch service backed by a significant internal resource pool.
The company's human capital, which includes its sales and support structure, was reported to be approximately 13,500 associates as of March 2025. This large team supports the mission-critical nature of their products across the entire scientific journey, from discovery to commercialization.
The structure relies on a dedicated direct sales force and technical field support teams to manage complex, specification-driven accounts. While the exact split between direct sales and technical field support isn't broken out in the latest filings, this force is essential for navigating the highly regulated industries Avantor, Inc. serves.
For major clients, especially in the Biopharma and Healthcare end markets, which account for approximately 60% of revenue, the focus is on deep integration. This manifests as long-term, collaborative partnerships with major biopharma clients. This deep embedding is evidenced by the fact that Avantor, Inc. is specified into approximately 90% of the expected top 50 biologics in 2030.
A key indicator of relationship strength is the successful renewal of large agreements. In the second quarter of 2025, Avantor, Inc. secured several major contract extensions with leading pharma companies, reinforcing their value proposition. This is a direct measure of customer commitment, even as the company navigates a dynamic macro environment where Q2 2025 net sales were $1,683.4 million.
The relationship model is also evolving digitally. High-value services and digital solutions are key to the portfolio, aiming to optimize end-to-end operations. However, specific financial metrics detailing the revenue contribution from the digital self-service and technical resources via the e-commerce channel are not explicitly detailed in the latest public reports, though management continues to highlight the importance of online capabilities.
Here's a quick look at the scale of the customer base that these relationships support:
| Metric | Value (Late 2025 Data) |
| Total Customer Locations Served | Over 300,000 |
| Countries Served | 180 |
| Total Company Associates | Approximately 13,500 (as of March 2025) |
| Trailing Twelve Months Revenue (TTM ending Sep 30, 2025) | Approximately $6.575 billion |
| Biopharma & Healthcare Revenue Exposure | Approximately 60% |
The company's strategy is to use its scale and expertise to maintain its position as the first or second supplier of choice in its served lab solutions end markets. If onboarding takes 14+ days, churn risk rises, so speed in service delivery remains a critical, unquantified relationship factor.
Finance: draft 13-week cash view by Friday.
Avantor, Inc. (AVTR) - Canvas Business Model: Channels
You're looking at how Avantor, Inc. gets its mission-critical products and services into the hands of scientists and manufacturers across the globe. It's a multi-pronged approach, balancing high-touch direct relationships with broad-reach digital and distribution networks. Honestly, the structure reflects the complexity of serving both cutting-edge biopharma production and thousands of smaller academic labs.
The company's portfolio is used in virtually every stage of the most important research, development, and production activities at more than 300,000 customer locations in 180 countries. This massive footprint requires a sophisticated channel strategy.
The channel mix within the Laboratory Solutions segment gives you a clear picture of where the volume is moving:
- - Direct sales force for large, strategic accounts and contract negotiation
- - Global e-commerce platform and online catalogs
- - Network of specialized dealers and third-party distributors
- - Global network of distribution and fulfillment centers
The reliance on third parties is significant. For instance, in the third quarter of 2025, Avantor, Inc.'s distribution channel accounted for approximately 2/3 of the Lab Solutions segment revenue. To be fair, this channel faced headwinds, which was reflected in the $785.0 million non-cash goodwill impairment charge recorded in Q3 2025, specifically related to the Distribution reporting unit. This suggests that the expected value from past distribution-focused acquisitions wasn't realized under current market conditions.
On the other side of the spectrum, the company is actively working to digitize transactions. Avantor, Inc. is accelerating the rollout of its new AI-enabled e-commerce platform to streamline the customer experience, which includes leveraging digital technologies for strategic pricing optimization. This digital push is intended to enhance service levels and drive growth across all channels.
The overall scale of the business, which feeds these channels, can be seen in the segment revenue figures from the most recent reporting periods. The global network of distribution and fulfillment centers is what supports the delivery of these products:
| Metric (Q3 2025) | Financial Amount | Channel Context |
| Laboratory Solutions Net Sales | $1,096.5 million | Includes the large distribution channel component |
| Bioscience Production Net Sales | $527.3 million | Leverages direct sales and specialized fulfillment for production materials |
| Distribution Channel Revenue Share (Lab Solutions) | Approximately 66.7% (2/3) | Primary reliance on third-party and distributor networks |
| Services Revenue Share (Lab Solutions) | Approximately 20% | Directly delivered through the services arm |
The direct sales force remains crucial for securing and managing the large, strategic accounts, especially those requiring complex contract negotiation, which is vital for the Bioscience Production segment's custom formulations and ultra-high-purity materials.
Finance: draft 13-week cash view by Friday.
Avantor, Inc. (AVTR) - Canvas Business Model: Customer Segments
You're looking at the core customer base for Avantor, Inc. as of late 2025, which is fundamentally split into two reporting segments, though the underlying markets they serve are more diverse. The total revenue for the trailing twelve months ending September 30, 2025, was $6.575B.
The customer base is served through mission-critical products and services across more than 300,000 customer locations in 180 countries. The company's strategy is built around serving life sciences and advanced technology industries.
Here's how the two primary segments, which capture the majority of the business, performed in the third quarter of fiscal year 2025:
| Customer Segment Grouping | Q3 2025 Net Sales (in millions) | Q3 2025 Adjusted Operating Margin |
| Laboratory Solutions | $1,096.5 | 11.3% |
| Bioscience Production | $527.3 | 24.2% |
The Biopharma customers, who fall under the Bioscience Production segment, are key partners in drug manufacturing. This segment showed a strong margin performance in Q3 2025 at 24.2%, even as revenues declined 2.9% year-over-year to $527.3 million.
The Healthcare and clinical diagnostics organizations, along with research institutions, are largely served through the Laboratory Solutions segment, which generated $1,096.5 million in Q3 2025 revenue. This segment's adjusted operating margin was 11.3% for the quarter, down from 13.1% in Q1 2025.
The Laboratory Solutions segment also encompasses the Education and Government research institutions. Management noted in Q1 2025 that revenue in this area was impacted by reduced demand following policy changes. The proprietary lab chemicals business within this segment, however, grew mid-single digits in Q3 2025.
For Advanced Technologies and Applied Materials, strength was specifically called out in electronic materials during Q3 2025, which helped counterbalance other headwinds in the broader Laboratory Solutions business. Silicones also performed as expected in that area.
The full-year 2025 organic revenue growth guidance was updated to a range of negative 3.5% to negative 2.5% as of the Q3 2025 report. The company is targeting $400 million in gross run-rate savings from its cost transformation initiative exiting 2027.
Avantor, Inc. (AVTR) - Canvas Business Model: Cost Structure
You're looking at the core expenses Avantor, Inc. incurs to deliver its mission-critical products and services. Honestly, for a company dealing in high-purity materials and complex bioprocessing solutions, the cost of goods sold (COGS) is naturally a major component, though they are actively working to manage it.
The impact of materials and manufacturing is visible when you look at the full-year 2024 results, where Gross Profit was reported at $2,279.3 million, yielding a gross margin of 33.6%. This margin compression in 2024 was partly due to inflationary pressures. Segment performance shows this cost dynamic clearly: for the second quarter of 2025, the Bioscience Production segment maintained a strong Adjusted Operating Income margin of 24.9%, while the Laboratory Solutions segment reported a lower margin of 11.9%.
A major focus area for cost management is the Cost Transformation Initiative, which represents a significant investment in streamlining operations. Avantor, Inc. has escalated this effort, now targeting $400 million in gross run-rate savings by the end of 2027. This is an increase from a prior goal of $300 million by 2026. Early results from 2024 showed $130 million in in-year savings, with a run-rate target of $165 million by the end of that year.
The optimization of Selling, General, and Administrative (SG&A) expenses is a direct result of this transformation. For the twelve months ending September 30, 2025, Avantor, Inc.'s SG&A expenses were $1.575B. This shows progress, as the full year 2024 SG&A was $1.641B, and the Q1 2025 results already reflected a 9% year-over-year decline in SG&A expenses.
Global logistics and supply chain management expenses are embedded within COGS and SG&A, but capital investment supports efficiency in these areas. Avantor, Inc. completed a state-of-the-art manufacturing facility in Gliwice, Poland, to support biopharma demand. Capital expenditures for the second quarter of 2025 were $29.6 million. Research & Development (R&D) figures are less clearly detailed in the latest reports, but the company emphasizes innovation-driven growth.
Here's a quick look at some key cost-related metrics as of late 2025 reporting periods:
| Cost Component/Metric | Latest Reported Amount/Period | Context/Period End Date |
| SG&A Expenses (TTM) | $1.575B | Twelve Months ending September 30, 2025 |
| Cost Transformation Target | $400 million run-rate savings | Exiting 2027 |
| Capital Expenditures | $29.6 million | Three months ended June 30, 2025 |
| Full Year 2024 Gross Profit | $2,279.3 million | Fiscal Year 2024 |
| Q1 2025 Adjusted EPS | $0.23 | Quarter ended March 31, 2025 |
The company's focus on operational discipline is clear through these cost-focused actions. You can see the impact across the board:
- - Cost transformation initiative targeting $400 million in gross run-rate savings by the end of 2027.
- - SG&A expenses for the twelve months ending September 30, 2025, at $1.575B.
- - Capital expenditures for Q2 2025 at $29.6 million.
- - Full Year 2024 Gross Margin at 33.6%.
- - Q1 2025 Free Cash Flow of $82.1 million.
Finance: draft 13-week cash view by Friday.
Avantor, Inc. (AVTR) - Canvas Business Model: Revenue Streams
You're looking at how Avantor, Inc. (AVTR) brings in the money as of late 2025. The revenue picture is dominated by two main segments, which you can see clearly in the recent quarterly reports.
The total revenue for the trailing twelve months ending September 30, 2025, stood at approximately $6.575 billion.
The revenue streams break down by segment, showing where the bulk of the sales volume lies:
| Segment | Q3 2025 Net Sales (Reported) | Approximate Revenue Share (Based on Q1/Q3 2025 Data) |
| Laboratory Solutions segment | $1,096.5 million | Roughly two-thirds |
| Bioscience Production segment | $527.3 million | The remainder |
Sales from the Laboratory Solutions segment is the foundation, accounting for roughly two-thirds of total revenue. For instance, in the third quarter of 2025, this segment brought in $1,096.5 million, representing a 4.9% sales decline on an organic basis.
The Bioscience Production segment is the high-margin growth driver, though it faced headwinds recently. In Q3 2025, this segment generated revenues of $527.3 million. The adjusted operating income margin for this segment was 24.2% in Q3 2025, which is significantly higher than the Laboratory Solutions segment's 11.3% margin for the same period.
The recurring revenue base from sales of consumables and materials is embedded within these segments, providing a steady flow, though the overall organic revenue growth for the full year 2025 is projected to be between a -2% decline and 0%.
Regarding service and specialty solutions revenue, specific standalone figures aren't explicitly detailed in the segment breakdowns, but these offerings are part of the overall sales mix, especially within the Laboratory Solutions segment which leverages a comprehensive portfolio of products, services and digital solutions.
Looking ahead, analysts are forecasting 2026 revenues to be approximately $6.58 billion.
Disclaimer
All information, articles, and product details provided on this website are for general informational and educational purposes only. We do not claim any ownership over, nor do we intend to infringe upon, any trademarks, copyrights, logos, brand names, or other intellectual property mentioned or depicted on this site. Such intellectual property remains the property of its respective owners, and any references here are made solely for identification or informational purposes, without implying any affiliation, endorsement, or partnership.
We make no representations or warranties, express or implied, regarding the accuracy, completeness, or suitability of any content or products presented. Nothing on this website should be construed as legal, tax, investment, financial, medical, or other professional advice. In addition, no part of this site—including articles or product references—constitutes a solicitation, recommendation, endorsement, advertisement, or offer to buy or sell any securities, franchises, or other financial instruments, particularly in jurisdictions where such activity would be unlawful.
All content is of a general nature and may not address the specific circumstances of any individual or entity. It is not a substitute for professional advice or services. Any actions you take based on the information provided here are strictly at your own risk. You accept full responsibility for any decisions or outcomes arising from your use of this website and agree to release us from any liability in connection with your use of, or reliance upon, the content or products found herein.