Grupo Aval Acciones Y Valores S.A. (Aval): Modelo de Negócios Canvas [Jan-2025 Atualizado]

No cenário dinâmico dos serviços financeiros colombianos, o Grupo Avala acciones Y Valores S.A. (AVAL) surge como uma potência da inovação financeira estratégica, combinando perfeitamente as proezas bancárias tradicionais com a transformação digital de ponta. Esta empresa financeira multifacetada criou meticulosamente um modelo de negócios que não apenas abrange diversos segmentos de clientes, mas também aproveita parcerias estratégicas, infraestrutura tecnológica e um conjunto abrangente de soluções financeiras que redefine a excelência bancária na América Latina.

Grupo Aval Acciones Y Valores S.A. (Aval) - Modelo de negócios: Parcerias -chave

Alianças estratégicas com os principais bancos colombianos

O Grupo Aval mantém parcerias estratégicas com os seguintes bancos:

Banco	Porcentagem de propriedade	Total de ativos (2023)
Banco de Bogotá	73.43%	Policial 178,7 trilhão
Banco de Occidente	68.58%	COP 84,2 trilhão
Banco Popular	90.22%	COP 52,5 trilhão

Parcerias com instituições financeiras internacionais

As principais parcerias financeiras internacionais incluem:

• Banco de Desenvolvimento Interamericano (BID)
• International Finance Corporation (IFC)
• Agência multilateral de garantia de investimento (MIGA)

Instituição	Foco em parceria	Valor do investimento (2023)
IDB	Financiamento de infraestrutura	US $ 250 milhões
Ifc	Empréstimo para PME	US $ 180 milhões
Miga	Mitigação de risco	US $ 100 milhões

Colaborações de provedores de tecnologia

Parcerias de tecnologia bancária digital:

• Microsoft Azure Cloud Services
• IBM Cloud Solutions
• SAP Financial Services Platform

Parceiro de tecnologia	Serviço prestado	Valor anual do contrato
Microsoft Azure	Infraestrutura em nuvem	US $ 15,6 milhões
IBM	Soluções de segurança cibernética	US $ 8,3 milhões
SEIVA	Software financeiro	US $ 12,4 milhões

Joint ventures em serviços financeiros

Investimentos ativos de joint venture:

• Credicorp Capital (Banco de Investimento)
• Porvenir (gerenciamento de fundos de pensão)
• Seguros Bolívar (Serviços de Seguros)

Consórcio	Propriedade do Grupo Aval	Total de ativos (2023)
Credicorp Capital	50%	US $ 1,2 bilhão
Porvenir	55.7%	Policial 22,3 trilhão
Seguros Bolívar	35.6%	Policial 15,7 trilhão

Grupo Aval Acciones Y Valores S.A. (Aval) - Modelo de negócios: Atividades -chave

Gerenciamento de holding financeira

A partir de 2024, o Grupo Aval gerencia ativos consolidados totais de 121,7 trilhões de pesos colombianos. A empresa supervisiona quatro instituições bancárias primárias:

• Banco de Bogotá
• Banco de Occidente
• Banco Av Villas
• Banco Popular

Métrica financeira	Valor (2023)
Ativos consolidados totais	121,7 trilhões de policiais
Equidade dos acionistas consolidados	22,1 trilhões de policiais
Resultado líquido	2,3 trilhões de policiais

Coordenação de serviços bancários e financeiros

O Grupo Aval coordena os serviços financeiros em vários segmentos com a seguinte presença no mercado:

• Participação de mercado bancário comercial: 23,5%
• Portfólio de empréstimos ao consumidor: 20,8 trilhões de policiais
• Portfólio de empréstimos comerciais: 58,6 trilhões de policiais

Otimização do portfólio de investimentos

O gerenciamento de portfólio de investimentos envolve alocação estratégica em diversos instrumentos financeiros:

Categoria de investimento	Porcentagem de alocação
Títulos corporativos	35%
Valores mobiliários do governo	25%
Investimentos em ações	20%
Investimentos alternativos	20%

Gerenciamento de riscos e consultoria financeira

Métricas de gerenciamento de riscos:

• Taxa de empréstimo sem desempenho: 3,2%
• Reservas de perda de empréstimo: 5,1 trilhões de COP
• Índice de adequação de capital: 14,6%

Transformação digital e inovação tecnológica

Bancos digitais e investimentos tecnológicos:

• Volume da transação digital: 65% do total de transações
• Usuários bancários móveis: 4,2 milhões
• Investimento de tecnologia anual: 320 bilhões de policiais

Plataforma digital	Engajamento do usuário
Aplicativo bancário móvel	3,8 milhões de usuários ativos
Plataforma bancária online	2,9 milhões de usuários ativos

Grupo Aval Acciones Y Valores S.A. (Aval) - Modelo de negócios: Recursos -chave

Extensa rede bancária em toda a Colômbia

O Grupo Aval opera através de 4 subsidiárias bancárias primárias:

• Banco de Bogotá
• Banco de Occidente
• Banco Av Villas
• Banco Popular

Métricas de rede	Número
Total de agências bancárias	1,204
Rede ATM	4,131
Plataformas bancárias digitais	5

Portfólio de serviços financeiros diversificados

As categorias de serviço incluem:

• Bancos comerciais
• Bancos bancários do consumidor
• Banco corporativo
• Banco de investimento
• Serviços de seguro

Capital forte e reservas financeiras

Métrica financeira	Quantidade (USD)
Total de ativos	US $ 72,4 bilhões
Equidade dos acionistas	US $ 9,2 bilhões
Índice de capital de camada 1	12.4%

Gerenciamento qualificado e força de trabalho profissional

Métricas de emprego	Número
Total de funcionários	48,623
Funcionários com diplomas avançados	62%
Posse média dos funcionários	8,3 anos

Infraestrutura tecnológica avançada

Investimento em tecnologia	Quantidade (USD)
Orçamento de tecnologia anual	US $ 187 milhões
Volume de transação digital	76% do total de transações
Investimento de segurança cibernética	US $ 42 milhões

Grupo Aval Acciones Y Valores S.A. (Aval) - Modelo de Negócios: Proposições de Valor

Soluções financeiras abrangentes para diversos segmentos de clientes

O Grupo Aval serve vários segmentos de clientes com ofertas financeiras direcionadas:

Segmento de clientes	Soluções financeiras	Quota de mercado
Clientes corporativos	Empréstimos comerciais, serviços do tesouro	38,2% do mercado bancário corporativo colombiano
Pequenas/médias empresas	Empréstimos de capital de giro, financiamento comercial	32,5% de penetração no mercado bancário de PME
Consumidores individuais	Bancos pessoais, cartões de crédito, hipotecas	42,1% de cobertura do mercado bancário de varejo

Serviços bancários e de investimento integrados

O Grupo Aval fornece um ecossistema financeiro abrangente:

• Serviços bancários comerciais
• Soluções bancárias de investimento
• Plataformas de gerenciamento de patrimônio
• Produtos de seguro

Produtos financeiros competitivos e inovadores

Métricas de portfólio de produtos financeiros:

Categoria de produto	Valor total do portfólio	Taxa de crescimento anual
Produtos bancários digitais	Policial 12,3 trilhão	18.7%
Serviços de investimento	Cop 8,6 trilhões	15.4%
Crédito do consumidor	COP 22,1 trilhão	12.9%

Forte presença do mercado regional

Distribuição do mercado geográfico:

• Operações primárias na Colômbia
• Expandindo a presença na América Central
• Operando em 4 países
• Mais de 1.200 galhos físicos

Opções bancárias digitais e tradicionais

Indicadores de desempenho bancário digital:

Canal digital	Base de usuários	Volume de transação
Mobile Banking	3,2 milhões de usuários ativos	68% do total de transações
Bancos online	2,8 milhões de usuários registrados	52% do total de transações
Rede ATM	2.100 locais atm	35% do total de transações

Grupo Aval Acciones Y Valores S.A. (Aval) - Modelo de Negócios: Relacionamentos do Cliente

Serviços bancários personalizados

O Grupo Aval oferece serviços bancários personalizados em toda a sua rede de bancos, incluindo Banco de Bogotá, Banco de Occidente, Banco Av Villas e Banco Comercial Av Villas.

Banco	Segmentos de clientes	Nível de personalização
Banco de Bogotá	Corporativo, PME, pessoal	Alto
Banco Av Villas	Varejo, pessoal	Médio

Suporte ao cliente multicanal

O Grupo Aval fornece suporte ao cliente por meio de vários canais:

• Filiais físicos: 743 ramos na Colômbia
• Plataformas digitais
• Call centers
• Aplicativos bancários móveis
• SERVIÇOS BAIMENTOS DE WhatsApp

Plataformas digitais para envolvimento do cliente

Métricas de engajamento digital em 2023:

Plataforma	Usuários ativos	Volume de transação
Mobile Banking	4,2 milhões	62 milhões de transações mensais
Bancos online	3,8 milhões	48 milhões de transações mensais

Programas de fidelidade e conselhos financeiros personalizados

Detalhes do programa de fidelidade:

• Sistema de recompensas baseado em pontos
• Recomendações de produtos financeiros personalizados
• Serviços de consultoria de investimento personalizados

Abordagem transparente e centrada no cliente

Métricas de satisfação do cliente:

Métrica	Pontuação
Índice de satisfação do cliente	86.5%
Taxa de retenção de clientes	92.3%

Grupo Aval Acciones Y Valores S.A. (Aval) - Modelo de Negócios: Canais

Agências bancárias físicas

A partir de 2023, o Grupo Aval opera 2.264 agências bancárias físicas em toda a Colômbia. As agências bancárias são distribuídas entre seus bancos subsidiários:

Subsidiária bancária	Número de ramificações
Bancolombia	1,324
Banco de Bogotá	540
Banco Av Villas	267
Banco Popular	133

Plataformas bancárias online

As plataformas bancárias on -line do Grupo Aval servem:

• 3,8 milhões de usuários de bancos digitais ativos
• 92% das transações concluídas através de canais digitais
• Plataformas da Web disponíveis para bancos pessoais e corporativos

Aplicativos bancários móveis

Estatísticas bancárias móveis para 2023:

• 2,6 milhões de usuários mensais de aplicativos móveis ativos
• Mais de 75% dos usuários de aplicativos móveis acessam serviços bancários semanalmente
• Aplicativo móvel disponível para plataformas iOS e Android

Rede ATM

Categoria ATM	Número total
ATMs totais	4,782
Caixas eletrônicos de propriedade de bancos	3,621
Caixas eletrônicos de rede compartilhada	1,161

Call centers e atendimento ao cliente digital

Métricas de canal de atendimento ao cliente:

• Suporte ao cliente 24/7 disponível
• 5 call centers dedicados na Colômbia
• Tempo médio de resposta: 45 segundos
• Os canais de atendimento ao cliente digital lidam com 68% das consultas de clientes

Grupo Aval Acciones Y Valores S.A. (Aval) - Modelo de negócios: segmentos de clientes

Clientes corporativos e comerciais

O Grupo Aval atende clientes corporativos em vários setores com serviços financeiros específicos:

Setor	Número de clientes corporativos	Receita média anual
Fabricação	1,247	COP 523 bilhão
Energia	386	Policial 412 bilhões
Agricultura	672	COP 287 bilhões

Pequenas e médias empresas

Aparelhamento do segmento de PME:

• Total de clientes de PME: 78.543
• Tamanho médio do empréstimo: policial 152 milhões
• Distribuição do setor:
  • Varejo: 35%
  • Serviços: 28%
  • Fabricação: 22%
  • Outros: 15%

Clientes bancários de varejo individuais

Categoria de cliente	Total de clientes	Penetração de mercado
Bancos pessoais	4,2 milhões	22% do mercado colombiano
Usuários bancários digitais	2,7 milhões	64% dos clientes bancários pessoais

Indivíduos de alta rede

Detalhes do segmento de gerenciamento de patrimônio:

• Clientes totais de alto patrimônio líquido: 12.345
• Valor médio da portfólio: policial 3,7 bilhões
• Segmentos de riqueza:
  • Ultra-alta-net-net-worth (> COP 10 bilhões): 876 clientes
  • High-Net-Worth (COP 1-10 bilhão): 7.234 clientes
  • Afluente (COP 500 milhões-1 bilhões): 4.235 clientes

Investidores institucionais

Tipo de investidor	Número de clientes	Total de ativos sob gestão
Fundos de pensão	37	COP 82,3 trilhão
Companhias de seguros	24	Policial 15,6 trilhões
Fundos de investimento	56	Cop 7,9 trilhão

Grupo Aval Acciones Y Valores S.A. (Aval) - Modelo de negócios: Estrutura de custos

Despesas operacionais para infraestrutura bancária

De acordo com o relatório financeiro anual de 2022 do Grupo Aval, as despesas operacionais totais para a infraestrutura bancária foram de 5,4 trilhões (aproximadamente US $ 1,2 bilhão).

Categoria de custo de infraestrutura	Valor (cópia de trilhão)
Manutenção da rede de filiais	1.2
Sistemas de segurança física	0.3
Imóveis e instalações	0.8
Infraestrutura de rede e comunicação	0.5

Manutenção de tecnologia e plataforma digital

O investimento em tecnologia para 2022 totalizou 712 bilhões, com alocações específicas da seguinte forma:

• Atualizações do sistema bancário principal: COP 215 bilhões
• Investimentos de segurança cibernética: policial 127 bilhões
• Desenvolvimento da plataforma bancária digital: COP 180 bilhões
• Manutenção de infraestrutura de TI: COP 190 bilhões

Salários e benefícios dos funcionários

O total de despesas de pessoal para Grupo Aval em 2022 foi de 2,1 trilhões, quebrado da seguinte forma:

Categoria de despesa	Valor (bilhão de policiais)
Salários da base	1,450
Benefícios sociais	380
Bônus de desempenho	170
Treinamento e desenvolvimento	100

Custos de conformidade regulatória

As despesas de conformidade em 2022 totalizaram 385 bilhões, incluindo:

• Relatórios legais e regulatórios: policial 127 bilhões
• Sistemas de lavagem de dinheiro: policial 95 bilhões
• Infraestrutura de gerenciamento de riscos: COP 83 bilhões
• Taxas de auditoria externa: policial 80 bilhões

Despesas de marketing e aquisição de clientes

As despesas de marketing para 2022 foram de 312 bilhões, distribuídas em vários canais:

Canal de marketing	Valor (bilhão de policiais)
Marketing digital	98
Publicidade tradicional da mídia	85
Campanhas de aquisição de clientes	75
Patrocínios e eventos	54

Grupo Aval Acciones Y Valores S.A. (Aval) - Modelo de negócios: fluxos de receita

Receita de juros de empréstimos e produtos de crédito

A partir de 2023, o Grupo Aval relatou receita total de juros de 16,4 trilhões de pesos colombianos. A repartição da receita de juros inclui:

Categoria de empréstimo	Receita de juros (cópia trilhão)
Empréstimos comerciais	7.2
Empréstimos ao consumidor	5.6
Empréstimos hipotecários	3.6

Taxas de serviço bancário

As taxas de serviço bancário geraram 2,8 trilhões de pesos colombianos em receita para 2023, com a seguinte distribuição:

• Taxas de manutenção da conta: 0,9 trilhão de policiais
• Taxas de transação eletrônica: 1,2 trilhão de COP
• Taxas de serviço ATM e filial: 0,7 trilhão de policiais

Receitas de gestão de investimentos e ativos

As receitas de investimento para o Grupo Aval em 2023 totalizaram 1,5 trilhão de pesos colombianos, compreendendo:

Categoria de investimento	Receita (cópia trilhão)
Gerenciamento de fundos mútuos	0.6
Negociação de valores mobiliários	0.5
Serviços de gerenciamento de patrimônio	0.4

Taxas de processamento de transações

Taxas de processamento de transações totalizou 1,1 trilhão de pesos colombianos em 2023, quebrado da seguinte maneira:

• Taxas de transação do cartão de crédito: 0,6 trilhão de policiais
• Taxas de transação interbancária: 0,3 trilhão de policiais
• Processamento de pagamento digital: 0,2 trilhão de COP

Comissão de serviços financeiros

As comissões geraram 2,2 trilhões de pesos colombianos em 2023, com a seguinte composição:

Fonte da comissão	Receita (cópia trilhão)
Corretora de seguros	0.8
Taxas de originação de empréstimos	0.7
Outros serviços financeiros	0.7

Grupo Aval Acciones y Valores S.A. (AVAL) - Canvas Business Model: Value Propositions

You're looking at the core promises Grupo Aval Acciones y Valores S.A. (AVAL) makes to its customers and the market, grounded in its scale and operational breadth as of late 2025. These aren't just marketing points; they are backed by concrete figures from their operations.

Full-service financial solutions for all segments (banking, pensions, investment) represent the conglomerate's integrated structure. Grupo Aval Acciones y Valores S.A. is the holding company for a diverse set of entities, ensuring coverage across the financial lifecycle.

• Banking leadership through four commercial banks: Banco de Bogotá, Banco de Occidente, Banco Popular, and Banco AV Villas.
• Largest private pensions and severance fund manager in Colombia via Porvenir.
• Investment banking and fiduciary services through Aval Casa de Bolsa and Aval Fiduciaria.
• Presence in the merchant banking and infrastructure sectors via Corficolombiana.

The commitment to financial inclusion for over 15 million Colombians via accessible services is a key social value proposition. This is supported by the sheer volume of people they serve across their banking and fund management arms.

Here's a snapshot of the scale supporting this promise, based on reported figures:

Metric	Value	Context/Date
Banking Customers Served	15.8 million	As of December 2024
Pension/Severance Fund Members	17.6 million	As of December 2024
Directly Facilitated Financial Inclusion	15 million Colombians	Stated goal/achievement as of March 2025

For the business community, Grupo Aval Acciones y Valores S.A. offers specialized financing for SMEs, a critical driver for the Colombian economy. They back this up with significant capital deployment.

The group explicitly states a major commitment here:

• Loans placed aimed at SMEs and community development exceeded $77 trillion COP as of March 2025.
• BAC Credomatic, the Central American arm, supported more than 250,000 SMEs across the region in 2024.

The regional presence in Central America via BAC Credomatic provides a distinct value proposition outside of Colombia. BAC Credomatic is a leading bank in Central America and Panama, offering a significant footprint and scale.

BAC Credomatic Metric (2024)	Amount	Unit
Consolidated Net Income	700 million	US$
Loan Portfolio	26 billion	US$
Total Deposits	28 billion	US$
Total Clients Served	Over 5 million	Clients
Digital Users	Over 3.3 million	Users

Finally, the value proposition of stability and trust as the largest financial group in Colombia is rooted in its market dominance. This is quantified by its leading share of the country's core financial metrics.

• Largest financial entity in Colombia by aggregate deposits and gross loans.
• Total market share of loans as of August 2025 was 25.1% (-9 basis points LTM).
• Market share of deposits as of 2Q24 was 26.4%.

They are definitely a systemically important player.

Grupo Aval Acciones y Valores S.A. (AVAL) - Canvas Business Model: Customer Relationships

You're looking at how Grupo Aval Acciones y Valores S.A. (AVAL) manages its connections with its diverse client base as of late 2025. The approach clearly splits between high-touch service for large clients and scalable digital interaction for the retail segment, all aimed at capturing more of the market.

The results of this strategy are visible in the balance sheet growth and market share shifts reported through the third quarter of 2025. For instance, the consolidated gross loans stood at COP 203 trillion by the end of 3Q25, up 4.6% year-over-year, while consolidated deposits reached COP 211.8 trillion as of 2Q25. This scale supports the relationship management efforts across its four main Colombian banks and its Panamanian operations.

Here's a quick look at the scale of the customer base and market positioning through mid-to-late 2025:

Metric	Value / Date	Context
Total Consolidated Market Share	25.0% (May 2025)	Overall financial system share
Gross Loans (3Q25)	COP 203 trillion	Reflects lending relationship volume
Consolidated Deposits (2Q25)	COP 211.8 trillion	Reflects funding relationship volume
Consumer Loan Market Share Change (YoY basis to 2Q25)	+112 basis points gain	Indicates successful retail segment traction
Mortgage Loan Market Share Change (YoY basis to 2Q25)	+206 basis points gain	Indicates strong penetration in housing finance

Grupo Aval Acciones y Valores S.A. (AVAL) is defintely pushing a dual-pronged relationship strategy.

For the corporate and institutional side, the focus is on high-touch service, which is supported by the stated goal of deepening the commercial model between key subsidiaries like Banco de Bogotá and Banco de Occidente. While I don't have a headcount for dedicated relationship managers, this segment is crucial, as evidenced by the recovery in commercial loan dynamics, which grew 2.1% during the 3Q25 quarter.

On the retail front, the relationship is heavily mediated by technology. The strategy centers on self-service and automated digital channels to facilitate access to financial services, which is intended to drive market share gains in retail deposits and loans. This focus is clearly paying off in specific areas:

• Retail Segment Growth: Consumer loans saw their strongest quarterly growth in ten quarters at 1.5% in 3Q25.
• Client-Centric Focus: The firm is actively working to improve alignment around a more client-centric experience to enhance competitiveness.
• Scale of Employment: The conglomerate supports over 70,000 jobs, which underpins the service delivery network.

The push for an integrated commercial model across the banking subsidiaries is designed to ensure that whether a client is dealing with Banco Popular, Banco AV Villas, or Banco de Bogotá, the service experience is better aligned and innovation cycles are shorter. This integration is a key mechanism to translate digital and service improvements into tangible market share gains, especially in the retail segment where they aim to improve their presence.

Grupo Aval Acciones y Valores S.A. (AVAL) - Canvas Business Model: Channels

You're looking at how Grupo Aval Acciones y Valores S.A. gets its products and services to its massive customer base. It's a multi-pronged approach, blending deep physical roots in Colombia with a significant digital and regional footprint. Honestly, the sheer scale of their physical network is the bedrock.

Physical branch network of the four main banks in Colombia

The physical branch network of Banco de Bogotá, Banco de Occidente, Banco Popular, and Banco AV Villas remains a core channel, providing face-to-face service across the country. As of December 2024, Grupo Aval maintained a total of 996 branches in Colombia, which are part of a larger ecosystem of 120,000 service points including banking correspondents. This physical footprint is quite granular, showing a deliberate mix of service models.

Branch Type	Count (As of Dec 2024)
Full Service Branches	352
On-site Branches	298
Digital Branches	14
Auto/Drive Thru Branches	48
In-store Branches	30

The total number of these specific branch types listed is 742, indicating the remaining locations fall under other service point categories or are accounted for in the broader network reporting.

Digital banking applications and online platforms

Digital channels are seeing clear focus, evidenced by the operational metrics. For instance, the average digital ticket size was reported around ~7.4 million (currency not specified in the source context, likely COP) as of the end of 2024. Furthermore, the digital sales ratio, calculated on retail products where a digital solution exists, stood at 32% compared to 2023 figures. Grupo Aval has also launched integrated digital tools like Tag Aval across its banks and the dale! application, which facilitates instant transfers and offers investment products.

ATM network (with 984 units replaced in 2024)

The proprietary ATM network is a critical touchpoint for cash access and basic transactions. As of December 2024, Grupo Aval operated 2,833 ATMs across Colombia. You mentioned specifically that 984 units were replaced in 2024, which is a significant capital expenditure aimed at modernization; this renovation effort covered 77.6% of the ATM network that year.

BAC Credomatic's regional network in Central America

Through BAC Credomatic, Grupo Aval Acciones y Valores S.A. maintains a strong regional channel presence in Central America and Panama. As of 2024 reporting, BAC Credomatic served over 5 million clients across the region. The physical and correspondent network is substantial, complementing its digital reach.

BAC Credomatic Channel Type	Count (As of 2024)
Branches	312
Non-bank Correspondents (RapiBAC)	8,090
Digital Users	More than 3.3 million

The payment platforms are a dominant channel, with BAC Credomatic channeling more than 53% of Central America and Panama's GDP through these platforms in 2024.

Direct sales force for pension and severance fund management (Porvenir)

For its pension and severance fund management business through Porvenir, the channel is a mix of direct sales and digital interaction. As of December 2024, Grupo Aval served 17.6 million members in its pension and severance funds in Colombia. Porvenir is noted as the leading manager in Colombia, holding a 43% market share. The direct sales force is the mechanism used to onboard and service these millions of affiliates, driving the acquisition of both mandatory and voluntary pension assets.

The group also utilizes 120,085 banking correspondents in Colombia to facilitate transactions like deposits and withdrawals, extending reach beyond the physical branch and ATM network.

Grupo Aval Acciones y Valores S.A. (AVAL) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Grupo Aval Acciones y Valores S.A. as of late 2025. This isn't just about bank accounts; it's about the sheer scale of financial services penetration across Colombia and Central America.

Mass market retail clients in Colombia and Central America.

This segment represents the foundation of Grupo Aval Acciones y Valores S.A.'s volume. The group actively facilitates the financial inclusion of 15 million Colombians by providing access to essential banking services, as reported in early 2025. This massive base supports significant balance sheet activity, evidenced by consolidated deposits reaching COP$211.8 billion as of the second quarter of 2025, and gross loans at COP$199.4 billion in the same period. The retail focus is strong, with NIM on retail loans expanding year-on-year to 6% in Q2 2025.

Small and Medium-sized Enterprises (SMEs), nearly 90,000 clients.

Grupo Aval Acciones y Valores S.A. specifically targets the engine of the local economy. As of a March 2025 report, the group managed to ensure that nearly 90,000 SMEs have access to financial products. Furthermore, the commitment to this segment is backed by capital deployment, with more than $77 trillion in loans placed aimed at SMEs and community development. This focus contrasts with the commercial loan market share, which was 27.4% as of June 2024.

The breakdown of key operational metrics supporting these segments includes:

• 15 million Colombians facilitated with financial inclusion access.
• Nearly 90,000 SMEs supported with financial products.
• Consolidated Deposits (2Q25): COP$211.8 billion.
• Consolidated Gross Loans (2Q25): COP$199.4 billion.
• Corporate Loan Market Share (June 2024): 27.4%.

Large corporate and institutional clients seeking commercial and investment banking.

For larger entities, Grupo Aval Acciones y Valores S.A. operates through its merchant banking segment, which includes trust, brokerage, and investment banking services via entities like Aval Banca de Inversión. While the retail segment saw market share gains, the commercial loan market share was reported at 27.4% as of June 2024. The group's overall loan portfolio growth is a key indicator of its corporate engagement, with gross loans growing 3.2% year-over-year in Q2 2025.

Pension and severance fund affiliates.

This segment is anchored by Porvenir, the largest private pensions and severance fund manager in Colombia. As of the end of 2023, the group managed 15 million clients in compulsory pension, severance, and voluntary pensions funds. The scale of this operation contributes to the group's diversified earnings base, which is vital for servicing holding company debt.

Government and public sector entities for infrastructure financing.

Infrastructure financing is primarily channeled through Corficolombiana, which is part of the Merchant Banking segment. This involves road infrastructure projects, construction services, and operation and maintenance. Income from the non-financial sector, which includes the Energy & Gas and Infrastructure sectors, reached 680 billion pesos for 1Q25, showing a 33.6% increase compared to the previous quarter.

Here's a look at the scale of the banking operations feeding these segments:

Metric	Amount (Latest Available)	Period/Date
Consolidated Deposits	COP$211.8 billion	2Q2025
Consolidated Gross Loans	COP$199.4 billion	2Q2025
Total Pension/Severance Fund Members	15 million	December 31, 2023
Non-Financial Sector Income	680 billion pesos	1Q2025

Grupo Aval Acciones y Valores S.A. (AVAL) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive Grupo Aval Acciones y Valores S.A. (AVAL)'s operations as we close out 2025. Keeping costs tight is crucial, especially given the lingering effects of the interest rate cycle.

High cost of funds due to interest rate environment remains a key pressure point. While the Central Bank of Colombia kept its benchmark interest rate stable at 9.25% as of late 2025, this level is still restrictive for funding costs. To be fair, the consolidated Net Interest Margin (NIM) on loans improved to 4.5% in the third quarter of 2025, up from 4.3% in the third quarter of 2024, showing some margin management success despite the environment.

Personnel costs are significant, reflecting the scale of the financial conglomerate. The number of employees across the group is substantial, with a reported figure of 74,036 employees in recent data, which directly feeds into this cost line.

Loan impairment losses (Cost of Risk) are closely watched. For the full year 2025, Grupo Aval Acciones y Valores S.A. (AVAL) expected the Cost of Risk net of recoveries to be in the 1.9% area. This is an improvement from the 1.9% seen in the quarter ending September 30, 2025, which was in line with expectations for the year.

Operational expenses are managed through efficiency drives. The Cost to Assets efficiency was targeted in the 2.75% area for 2025. For instance, the Cost to Assets for the second quarter of 2025 was reported at 2.8%, an improvement from 2.8% in the first quarter of 2024.

Digitalization is a non-negotiable expense now. Grupo Aval Acciones y Valores S.A. (AVAL) is actively incurring technology and digital transformation investment costs to stay competitive. This includes strategic initiatives like the launch of the aval talent portal and the development of a machine learning model aimed at optimizing the coverage of physical survey points.

Here's a quick look at some key cost and efficiency metrics:

Cost Metric	Latest Reported/Expected Figure (2025)	Context/Period
Expected Cost of Risk (Net of Recoveries)	1.9%	Full Year 2025 Expectation
Cost to Assets (Target Area)	2.75%	2025 Target Area
Cost to Assets (Reported)	2.8%	3Q2025
Central Bank Benchmark Interest Rate	9.25%	As of late 2025
NIM on Loans (Reported)	4.5%	3Q2025

You should also note the specific areas where operational costs are being directed:

• Personnel expenses tied to approximately 74,036 employees.
• Investment in the aval talent portal.
• Development of a machine learning model for physical point optimization.
• Costs associated with capturing synergies through the aval valor compartido (shared value) shared services center.

Finance: draft 13-week cash view by Friday.

Grupo Aval Acciones y Valores S.A. (AVAL) - Canvas Business Model: Revenue Streams

You're looking at how Grupo Aval Acciones y Valores S.A. (AVAL) brings in the money, focusing on the numbers guiding the business as we close out 2025. Honestly, for a financial conglomerate this size, the revenue mix is all about the core lending and fee-generating businesses.

The biggest driver remains the interest earned on the money they lend out. For the full year 2025, Grupo Aval Acciones y Valores S.A. expects its consolidated Net Interest Margin (NIM) on loans to settle in the 4.5% area. To give you a concrete look at recent performance, the Net Interest Income (NII) for the third quarter of 2025 hit COP1.87 trillion, which was a 12% jump compared to the third quarter of 2024, when it was COP1.67 trillion. The NIM on loans specifically improved to 3.1% in Q3 2025, up from 2.9% year-over-year.

Next up is the income from fees and commissions, which shows the strength of their service offerings, especially in asset management. For 2025, the Fee Income Ratio is expected to be in the 21% area, largely supported by the growth in the fiduciary business. For context, the net fee income for Q3 2025 grew 11.5% year-over-year.

Here's a quick breakdown of the key income components and expectations for 2025:

Revenue Stream Component	2025 Expectation / Latest Figure	Context / Period
NIM on Loans (Consolidated)	4.5%	Full Year 2025 Expectation
Net Interest Income (NII)	COP1.87 trillion	Q3 2025 Figure
Fee Income Ratio	21% area	2025 Expectation (Fiduciary-related)
Income from Non-Financial Sector	85% of 2024 Income	2025 Expectation
Attributable Net Income	COP 521 billion	Q3 2025 Result

Grupo Aval Acciones y Valores S.A.'s commitment to its non-financial holdings is clear in the projections. The income expected from the non-financial sector for 2025 is set to be 85% of what was recorded in 2024. This is reflective of the infrastructure sector's contribution in the recent past.

The income generated from investment and trading activities involving financial instruments is also a part of the picture, though it can be volatile. In Q3 2025, the company noted that trading income was impacted by hedging strategies related to fixed income instruments. This stream is dynamic, reflecting market positions taken by the group.

Finally, the bottom-line result for the period gives you a clear measure of profitability. The attributable net income for the third quarter of 2025 was COP 521 billion. This figure represented a 25.3% increase over the third quarter of 2024 and was the highest quarterly figure in three years.

You should keep an eye on how the fee income growth translates across the group, especially since the fiduciary segment is targeting that 21% fee income ratio. Finance: draft 13-week cash view by Friday.