Grupo Aval Acciones y Valores S.A. (AVAL): Business Model Canvas

In der dynamischen Landschaft der kolumbianischen Finanzdienstleistungen entwickelt sich Grupo Aval Acciones y Valores S.A. (AVAL) zu einem Kraftpaket strategischer Finanzinnovationen, das traditionelle Bankkompetenzen nahtlos mit modernster digitaler Transformation verbindet. Diese vielseitige Finanzholdinggesellschaft hat sorgfältig ein Geschäftsmodell entwickelt, das nicht nur verschiedene Kundensegmente abdeckt, sondern auch strategische Partnerschaften, technologische Infrastruktur und eine umfassende Suite von Finanzlösungen nutzt, die die Bankkompetenz in Lateinamerika neu definieren.

Grupo Aval Acciones y Valores S.A. (AVAL) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Allianzen mit großen kolumbianischen Banken

Grupo Aval unterhält strategische Partnerschaften mit folgenden Banken:

Bank	Eigentumsprozentsatz	Gesamtvermögen (2023)
Banco de Bogotá	73.43%	COP 178,7 Billionen
Banco de Occidente	68.58%	COP 84,2 Billionen
Banco Popular	90.22%	COP 52,5 Billionen

Partnerschaften mit internationalen Finanzinstitutionen

Zu den wichtigsten internationalen Finanzpartnerschaften gehören:

• Interamerikanische Entwicklungsbank (IDB)
• Internationale Finanz-Corporation (IFC)
• Multilaterale Agentur für Investitionsgarantie (MIGA)

Institution	Partnerschaftsfokus	Investitionsbetrag (2023)
IDB	Infrastrukturfinanzierung	250 Millionen US-Dollar
IFC	KMU-Kreditvergabe	180 Millionen US-Dollar
MIGA	Risikominderung	100 Millionen US-Dollar

Kooperationen mit Technologieanbietern

Partnerschaften im Bereich Digital-Banking-Technologie:

• Microsoft Azure Cloud-Dienste
• IBM Cloud-Lösungen
• SAP Financial Services Platform

Technologiepartner	Service bereitgestellt	Jährlicher Vertragswert
Microsoft Azure	Cloud-Infrastruktur	15,6 Millionen US-Dollar
IBM	Cybersicherheitslösungen	8,3 Millionen US-Dollar
SAP	Finanzsoftware	12,4 Millionen US-Dollar

Joint Ventures im Finanzdienstleistungsbereich

Aktive Joint-Venture-Investitionen:

• CrediCorp Capital (Investmentbanking)
• Porvenir (Pensionsfondsverwaltung)
• Seguros Bolívar (Versicherungsdienstleistungen)

Joint Venture	Eigentum der Grupo Aval	Gesamtvermögen (2023)
CrediCorp Capital	50%	1,2 Milliarden US-Dollar
Porvenir	55.7%	COP 22,3 Billionen
Seguros Bolívar	35.6%	COP 15,7 Billionen

Grupo Aval Acciones y Valores S.A. (AVAL) – Geschäftsmodell: Hauptaktivitäten

Management einer Finanzholdinggesellschaft

Ab 2024 verwaltet Grupo Aval ein konsolidiertes Gesamtvermögen von 121,7 Billionen kolumbianischen Pesos. Das Unternehmen beaufsichtigt vier primäre Bankinstitute:

• Banco de Bogotá
• Banco de Occidente
• Banco AV Villas
• Banco Popular

Finanzkennzahl	Wert (2023)
Gesamtes konsolidiertes Vermögen	121,7 Billionen COP
Konsolidiertes Eigenkapital	22,1 Billionen COP
Nettoeinkommen	2,3 Billionen COP

Koordination von Banken und Finanzdienstleistungen

Grupo Aval koordiniert Finanzdienstleistungen über mehrere Segmente hinweg mit folgender Marktpräsenz:

• Marktanteil im Commercial Banking: 23,5 %
• Verbraucherkreditportfolio: 20,8 Billionen COP
• Gewerbliches Kreditportfolio: 58,6 Billionen COP

Optimierung des Anlageportfolios

Das Anlageportfoliomanagement umfasst die strategische Allokation verschiedener Finanzinstrumente:

Anlagekategorie	Zuteilungsprozentsatz
Unternehmensanleihen	35%
Staatspapiere	25%
Beteiligungen	20%
Alternative Investitionen	20%

Risikomanagement und Finanzberatung

Risikomanagement-Kennzahlen:

• Quote notleidender Kredite: 3,2 %
• Kreditausfallreserven: 5,1 Billionen COP
• Kapitaladäquanzquote: 14,6 %

Digitale Transformation und technologische Innovation

Digitales Banking und Technologieinvestitionen:

• Digitales Transaktionsvolumen: 65 % der gesamten Transaktionen
• Mobile-Banking-Nutzer: 4,2 Millionen
• Jährliche Technologieinvestitionen: 320 Milliarden COP

Digitale Plattform	Benutzerinteraktion
Mobile-Banking-App	3,8 Millionen aktive Benutzer
Online-Banking-Plattform	2,9 Millionen aktive Benutzer

Grupo Aval Acciones y Valores S.A. (AVAL) – Geschäftsmodell: Schlüsselressourcen

Umfangreiches Bankennetzwerk in ganz Kolumbien

Grupo Aval ist über vier Hauptbanktöchter tätig:

• Banco de Bogotá
• Banco de Occidente
• Banco AV Villas
• Banco Popular

Netzwerkmetriken	Nummer
Gesamtzahl der Bankfilialen	1,204
ATM-Netzwerk	4,131
Digitale Banking-Plattformen	5

Vielfältiges Finanzdienstleistungsportfolio

Zu den Servicekategorien gehören:

• Kommerzielles Banking
• Verbraucherbanking
• Firmenkundengeschäft
• Investmentbanking
• Versicherungsdienstleistungen

Starke Kapital- und Finanzreserven

Finanzkennzahl	Betrag (USD)
Gesamtvermögen	72,4 Milliarden US-Dollar
Eigenkapital	9,2 Milliarden US-Dollar
Kernkapitalquote	12.4%

Kompetentes Management und professionelle Arbeitskräfte

Beschäftigungskennzahlen	Nummer
Gesamtzahl der Mitarbeiter	48,623
Mitarbeiter mit höheren Abschlüssen	62%
Durchschnittliche Betriebszugehörigkeit der Mitarbeiter	8,3 Jahre

Fortschrittliche technologische Infrastruktur

Technologieinvestitionen	Betrag (USD)
Jährliches Technologiebudget	187 Millionen Dollar
Digitales Transaktionsvolumen	76 % aller Transaktionen
Investition in Cybersicherheit	42 Millionen Dollar

Grupo Aval Acciones y Valores S.A. (AVAL) – Geschäftsmodell: Wertversprechen

Umfassende Finanzlösungen für unterschiedliche Kundensegmente

Grupo Aval bedient mehrere Kundensegmente mit gezielten Finanzangeboten:

Kundensegment	Finanzlösungen	Marktanteil
Firmenkunden	Kommerzielle Kreditvergabe, Treasury-Dienstleistungen	38,2 % des kolumbianischen Firmenkundenmarktes
Kleine/mittlere Unternehmen	Betriebsmittelkredite, Handelsfinanzierung	32,5 % Marktdurchdringung im KMU-Banking
Einzelne Verbraucher	Privatbanking, Kreditkarten, Hypotheken	42,1 % Marktabdeckung im Privatkundengeschäft

Integrierte Bank- und Investmentdienstleistungen

Grupo Aval bietet ein umfassendes Finanzökosystem:

• Kommerzielle Bankdienstleistungen
• Investmentbanking-Lösungen
• Vermögensverwaltungsplattformen
• Versicherungsprodukte

Wettbewerbsfähige und innovative Finanzprodukte

Kennzahlen zum Finanzproduktportfolio:

Produktkategorie	Gesamtwert des Portfolios	Jährliche Wachstumsrate
Digitale Bankprodukte	COP 12,3 Billionen	18.7%
Wertpapierdienstleistungen	COP 8,6 Billionen	15.4%
Verbraucherkredit	COP 22,1 Billionen	12.9%

Starke regionale Marktpräsenz

Geografische Marktverteilung:

• Hauptgeschäfte in Kolumbien
• Ausbau der Präsenz in Mittelamerika
• In 4 Ländern tätig
• Über 1.200 physische Filialen

Digitale und traditionelle Bankoptionen

Leistungsindikatoren für das digitale Banking:

Digitaler Kanal	Benutzerbasis	Transaktionsvolumen
Mobiles Banking	3,2 Millionen aktive Benutzer	68 % aller Transaktionen
Online-Banking	2,8 Millionen registrierte Benutzer	52 % aller Transaktionen
ATM-Netzwerk	2.100 Geldautomatenstandorte	35 % aller Transaktionen

Grupo Aval Acciones y Valores S.A. (AVAL) – Geschäftsmodell: Kundenbeziehungen

Personalisierte Bankdienstleistungen

Grupo Aval bietet personalisierte Bankdienstleistungen in seinem gesamten Bankennetzwerk an, darunter Banco de Bogotá, Banco de Occidente, Banco AV Villas und Banco Comercial AV Villas.

Bank	Kundensegmente	Personalisierungsebene
Banco de Bogotá	Unternehmen, KMU, Privat	Hoch
Banco AV Villas	Einzelhandel, Privat	Mittel

Multi-Channel-Kundensupport

Grupo Aval bietet Kundensupport über mehrere Kanäle:

• Physische Filialen: 743 Filialen in ganz Kolumbien
• Digitale Plattformen
• Callcenter
• Mobile-Banking-Anwendungen
• WhatsApp-Banking-Dienste

Digitale Plattformen für die Kundenbindung

Kennzahlen zum digitalen Engagement ab 2023:

Plattform	Aktive Benutzer	Transaktionsvolumen
Mobiles Banking	4,2 Millionen	62 Millionen monatliche Transaktionen
Online-Banking	3,8 Millionen	48 Millionen monatliche Transaktionen

Treueprogramme und maßgeschneiderte Finanzberatung

Details zum Treueprogramm:

• Punktebasiertes Belohnungssystem
• Maßgeschneiderte Finanzproduktempfehlungen
• Personalisierte Anlageberatung

Transparenter und kundenorientierter Ansatz

Kennzahlen zur Kundenzufriedenheit:

Metrisch	Punktzahl
Kundenzufriedenheitsindex	86.5%
Kundenbindungsrate	92.3%

Grupo Aval Acciones y Valores S.A. (AVAL) – Geschäftsmodell: Kanäle

Physische Bankfilialen

Ab 2023 betreibt Grupo Aval 2.264 physische Bankfilialen in ganz Kolumbien. Die Bankfilialen verteilen sich auf ihre Tochterbanken:

Tochtergesellschaft der Bank	Anzahl der Filialen
Bancolombia	1,324
Banco de Bogotá	540
Banco AV Villas	267
Banco Popular	133

Online-Banking-Plattformen

Die Online-Banking-Plattformen der Grupo Aval dienen:

• 3,8 Millionen aktive Digital-Banking-Nutzer
• 92 % der Transaktionen werden über digitale Kanäle abgewickelt
• Webplattformen für Privat- und Firmenbanking verfügbar

Mobile-Banking-Anwendungen

Mobile-Banking-Statistiken für 2023:

• 2,6 Millionen monatlich aktive Nutzer mobiler Apps
• Über 75 % der Nutzer mobiler Apps greifen wöchentlich auf Bankdienstleistungen zu
• Mobile App für iOS- und Android-Plattformen verfügbar

ATM-Netzwerk

Kategorie Geldautomaten	Gesamtzahl
Insgesamt Geldautomaten	4,782
Bankeigene Geldautomaten	3,621
Gemeinsam genutzte Netzwerk-Geldautomaten	1,161

Call Center und digitaler Kundenservice

Kennzahlen zum Kundendienstkanal:

• Kundensupport rund um die Uhr verfügbar
• 5 dedizierte Callcenter in ganz Kolumbien
• Durchschnittliche Reaktionszeit: 45 Sekunden
• 68 % der Kundenanfragen werden über digitale Kundenservicekanäle abgewickelt

Grupo Aval Acciones y Valores S.A. (AVAL) – Geschäftsmodell: Kundensegmente

Firmen- und Gewerbekunden

Grupo Aval betreut Firmenkunden aus verschiedenen Branchen mit spezifischen Finanzdienstleistungen:

Sektor	Anzahl Firmenkunden	Durchschnittlicher Jahresumsatz
Herstellung	1,247	COP 523 Milliarden
Energie	386	COP 412 Milliarden
Landwirtschaft	672	COP 287 Milliarden

Kleine und mittlere Unternehmen

Aufteilung nach KMU-Segmenten:

• Gesamtzahl der KMU-Kunden: 78.543
• Durchschnittliche Kredithöhe: 152 Mio. COP
• Branchenverteilung:
  • Einzelhandel: 35 %
  • Dienstleistungen: 28 %
  • Herstellung: 22 %
  • Andere: 15 %

Privatkunden im Privatkundengeschäft

Kundenkategorie	Gesamtzahl der Kunden	Marktdurchdringung
Persönliches Banking	4,2 Millionen	22 % des kolumbianischen Marktes
Benutzer des digitalen Bankings	2,7 Millionen	64 % der Privatbankkunden

Vermögende Privatpersonen

Details zum Vermögensverwaltungssegment:

• Gesamtzahl der vermögenden Kunden: 12.345
• Durchschnittlicher Portfoliowert: COP 3,7 Milliarden
• Vermögenssegmente:
  • Ultra-High-Net-Worth (>COP 10 Milliarden): 876 Kunden
  • High-Net-Worth (COP 1-10 Milliarden): 7.234 Kunden
  • Wohlhabend (COP 500 Millionen – 1 Milliarde): 4.235 Kunden

Institutionelle Anleger

Anlegertyp	Anzahl der Kunden	Gesamtes verwaltetes Vermögen
Pensionskassen	37	COP 82,3 Billionen
Versicherungsunternehmen	24	COP 15,6 Billionen
Investmentfonds	56	COP 7,9 Billionen

Grupo Aval Acciones y Valores S.A. (AVAL) – Geschäftsmodell: Kostenstruktur

Betriebskosten für die Bankinfrastruktur

Laut dem Jahresfinanzbericht 2022 der Grupo Aval beliefen sich die gesamten Betriebskosten für die Bankeninfrastruktur auf 5,4 Billionen COP (ca. 1,2 Milliarden US-Dollar).

Kategorie „Infrastrukturkosten“.	Betrag (COP Billionen)
Wartung des Filialnetzes	1.2
Physische Sicherheitssysteme	0.3
Immobilien und Einrichtungen	0.8
Netzwerk- und Kommunikationsinfrastruktur	0.5

Wartung von Technologie und digitalen Plattformen

Die Technologieinvestitionen für 2022 beliefen sich auf insgesamt 712 Milliarden COP, mit spezifischen Zuweisungen wie folgt:

• Modernisierung des Kernbankensystems: 215 Milliarden COP
• Investitionen in Cybersicherheit: 127 Milliarden COP
• Entwicklung einer digitalen Bankplattform: 180 Milliarden COP
• Wartung der IT-Infrastruktur: 190 Milliarden COP

Gehälter und Leistungen der Mitarbeiter

Die gesamten Personalkosten der Grupo Aval beliefen sich im Jahr 2022 auf 2,1 Billionen COP und setzten sich wie folgt zusammen:

Ausgabenkategorie	Betrag (Milliarden COP)
Grundgehälter	1,450
Sozialleistungen	380
Leistungsprämien	170
Schulung und Entwicklung	100

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Compliance-Aufwendungen für 2022 beliefen sich auf COP 385 Milliarden, darunter:

• Rechtliche und behördliche Berichterstattung: 127 Milliarden COP
• Systeme zur Bekämpfung der Geldwäsche: 95 Milliarden COP
• Risikomanagement-Infrastruktur: 83 Milliarden COP
• Externe Prüfungsgebühren: COP 80 Milliarden

Aufwendungen für Marketing und Kundenakquise

Die Marketingausgaben für 2022 beliefen sich auf 312 Milliarden COP, verteilt auf verschiedene Kanäle:

Marketingkanal	Betrag (Milliarden COP)
Digitales Marketing	98
Traditionelle Medienwerbung	85
Kampagnen zur Kundengewinnung	75
Sponsoring und Events	54

Grupo Aval Acciones y Valores S.A. (AVAL) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Darlehen und Kreditprodukten

Im Jahr 2023 meldete Grupo Aval einen Gesamtzinsertrag von 16,4 Billionen kolumbianischen Pesos. Die Aufteilung der Zinserträge umfasst:

Kreditkategorie	Zinserträge (COP Billionen)
Gewerbliche Kredite	7.2
Verbraucherkredite	5.6
Hypothekendarlehen	3.6

Gebühren für Bankdienstleistungen

Bankdienstleistungsgebühren generierten im Jahr 2023 Einnahmen in Höhe von 2,8 Billionen kolumbianischen Pesos, mit folgender Verteilung:

• Kontoführungsgebühren: 0,9 Billionen COP
• Elektronische Transaktionsgebühren: 1,2 Billionen COP
• Servicegebühren für Geldautomaten und Filialen: 0,7 Billionen COP

Erträge aus Investment und Vermögensverwaltung

Die Investitionserträge der Grupo Aval beliefen sich im Jahr 2023 auf insgesamt 1,5 Billionen kolumbianische Pesos, bestehend aus:

Anlagekategorie	Umsatz (COP Billionen)
Verwaltung von Investmentfonds	0.6
Wertpapierhandel	0.5
Vermögensverwaltungsdienstleistungen	0.4

Gebühren für die Transaktionsbearbeitung

Gebühren für die Transaktionsbearbeitung belief sich im Jahr 2023 auf 1,1 Billionen kolumbianische Pesos und teilte sich wie folgt auf:

• Gebühren für Kreditkartentransaktionen: 0,6 Billionen COP
• Interbank-Transaktionsgebühren: 0,3 Billionen COP
• Digitale Zahlungsabwicklung: 0,2 Billionen COP

Provision von Financial Services

Die Provisionen erwirtschafteten im Jahr 2023 2,2 Billionen kolumbianische Pesos mit folgender Zusammensetzung:

Quelle der Kommission	Umsatz (COP Billionen)
Versicherungsvermittlung	0.8
Gebühren für die Kreditvergabe	0.7
Andere Finanzdienstleistungen	0.7

Grupo Aval Acciones y Valores S.A. (AVAL) - Canvas Business Model: Value Propositions

You're looking at the core promises Grupo Aval Acciones y Valores S.A. (AVAL) makes to its customers and the market, grounded in its scale and operational breadth as of late 2025. These aren't just marketing points; they are backed by concrete figures from their operations.

Full-service financial solutions for all segments (banking, pensions, investment) represent the conglomerate's integrated structure. Grupo Aval Acciones y Valores S.A. is the holding company for a diverse set of entities, ensuring coverage across the financial lifecycle.

• Banking leadership through four commercial banks: Banco de Bogotá, Banco de Occidente, Banco Popular, and Banco AV Villas.
• Largest private pensions and severance fund manager in Colombia via Porvenir.
• Investment banking and fiduciary services through Aval Casa de Bolsa and Aval Fiduciaria.
• Presence in the merchant banking and infrastructure sectors via Corficolombiana.

The commitment to financial inclusion for over 15 million Colombians via accessible services is a key social value proposition. This is supported by the sheer volume of people they serve across their banking and fund management arms.

Here's a snapshot of the scale supporting this promise, based on reported figures:

Metric	Value	Context/Date
Banking Customers Served	15.8 million	As of December 2024
Pension/Severance Fund Members	17.6 million	As of December 2024
Directly Facilitated Financial Inclusion	15 million Colombians	Stated goal/achievement as of March 2025

For the business community, Grupo Aval Acciones y Valores S.A. offers specialized financing for SMEs, a critical driver for the Colombian economy. They back this up with significant capital deployment.

The group explicitly states a major commitment here:

• Loans placed aimed at SMEs and community development exceeded $77 trillion COP as of March 2025.
• BAC Credomatic, the Central American arm, supported more than 250,000 SMEs across the region in 2024.

The regional presence in Central America via BAC Credomatic provides a distinct value proposition outside of Colombia. BAC Credomatic is a leading bank in Central America and Panama, offering a significant footprint and scale.

BAC Credomatic Metric (2024)	Amount	Unit
Consolidated Net Income	700 million	US$
Loan Portfolio	26 billion	US$
Total Deposits	28 billion	US$
Total Clients Served	Over 5 million	Clients
Digital Users	Over 3.3 million	Users

Finally, the value proposition of stability and trust as the largest financial group in Colombia is rooted in its market dominance. This is quantified by its leading share of the country's core financial metrics.

• Largest financial entity in Colombia by aggregate deposits and gross loans.
• Total market share of loans as of August 2025 was 25.1% (-9 basis points LTM).
• Market share of deposits as of 2Q24 was 26.4%.

They are definitely a systemically important player.

Grupo Aval Acciones y Valores S.A. (AVAL) - Canvas Business Model: Customer Relationships

You're looking at how Grupo Aval Acciones y Valores S.A. (AVAL) manages its connections with its diverse client base as of late 2025. The approach clearly splits between high-touch service for large clients and scalable digital interaction for the retail segment, all aimed at capturing more of the market.

The results of this strategy are visible in the balance sheet growth and market share shifts reported through the third quarter of 2025. For instance, the consolidated gross loans stood at COP 203 trillion by the end of 3Q25, up 4.6% year-over-year, while consolidated deposits reached COP 211.8 trillion as of 2Q25. This scale supports the relationship management efforts across its four main Colombian banks and its Panamanian operations.

Here's a quick look at the scale of the customer base and market positioning through mid-to-late 2025:

Metric	Value / Date	Context
Total Consolidated Market Share	25.0% (May 2025)	Overall financial system share
Gross Loans (3Q25)	COP 203 trillion	Reflects lending relationship volume
Consolidated Deposits (2Q25)	COP 211.8 trillion	Reflects funding relationship volume
Consumer Loan Market Share Change (YoY basis to 2Q25)	+112 basis points gain	Indicates successful retail segment traction
Mortgage Loan Market Share Change (YoY basis to 2Q25)	+206 basis points gain	Indicates strong penetration in housing finance

Grupo Aval Acciones y Valores S.A. (AVAL) is defintely pushing a dual-pronged relationship strategy.

For the corporate and institutional side, the focus is on high-touch service, which is supported by the stated goal of deepening the commercial model between key subsidiaries like Banco de Bogotá and Banco de Occidente. While I don't have a headcount for dedicated relationship managers, this segment is crucial, as evidenced by the recovery in commercial loan dynamics, which grew 2.1% during the 3Q25 quarter.

On the retail front, the relationship is heavily mediated by technology. The strategy centers on self-service and automated digital channels to facilitate access to financial services, which is intended to drive market share gains in retail deposits and loans. This focus is clearly paying off in specific areas:

• Retail Segment Growth: Consumer loans saw their strongest quarterly growth in ten quarters at 1.5% in 3Q25.
• Client-Centric Focus: The firm is actively working to improve alignment around a more client-centric experience to enhance competitiveness.
• Scale of Employment: The conglomerate supports over 70,000 jobs, which underpins the service delivery network.

The push for an integrated commercial model across the banking subsidiaries is designed to ensure that whether a client is dealing with Banco Popular, Banco AV Villas, or Banco de Bogotá, the service experience is better aligned and innovation cycles are shorter. This integration is a key mechanism to translate digital and service improvements into tangible market share gains, especially in the retail segment where they aim to improve their presence.

Grupo Aval Acciones y Valores S.A. (AVAL) - Canvas Business Model: Channels

You're looking at how Grupo Aval Acciones y Valores S.A. gets its products and services to its massive customer base. It's a multi-pronged approach, blending deep physical roots in Colombia with a significant digital and regional footprint. Honestly, the sheer scale of their physical network is the bedrock.

Physical branch network of the four main banks in Colombia

The physical branch network of Banco de Bogotá, Banco de Occidente, Banco Popular, and Banco AV Villas remains a core channel, providing face-to-face service across the country. As of December 2024, Grupo Aval maintained a total of 996 branches in Colombia, which are part of a larger ecosystem of 120,000 service points including banking correspondents. This physical footprint is quite granular, showing a deliberate mix of service models.

Branch Type	Count (As of Dec 2024)
Full Service Branches	352
On-site Branches	298
Digital Branches	14
Auto/Drive Thru Branches	48
In-store Branches	30

The total number of these specific branch types listed is 742, indicating the remaining locations fall under other service point categories or are accounted for in the broader network reporting.

Digital banking applications and online platforms

Digital channels are seeing clear focus, evidenced by the operational metrics. For instance, the average digital ticket size was reported around ~7.4 million (currency not specified in the source context, likely COP) as of the end of 2024. Furthermore, the digital sales ratio, calculated on retail products where a digital solution exists, stood at 32% compared to 2023 figures. Grupo Aval has also launched integrated digital tools like Tag Aval across its banks and the dale! application, which facilitates instant transfers and offers investment products.

ATM network (with 984 units replaced in 2024)

The proprietary ATM network is a critical touchpoint for cash access and basic transactions. As of December 2024, Grupo Aval operated 2,833 ATMs across Colombia. You mentioned specifically that 984 units were replaced in 2024, which is a significant capital expenditure aimed at modernization; this renovation effort covered 77.6% of the ATM network that year.

BAC Credomatic's regional network in Central America

Through BAC Credomatic, Grupo Aval Acciones y Valores S.A. maintains a strong regional channel presence in Central America and Panama. As of 2024 reporting, BAC Credomatic served over 5 million clients across the region. The physical and correspondent network is substantial, complementing its digital reach.

BAC Credomatic Channel Type	Count (As of 2024)
Branches	312
Non-bank Correspondents (RapiBAC)	8,090
Digital Users	More than 3.3 million

The payment platforms are a dominant channel, with BAC Credomatic channeling more than 53% of Central America and Panama's GDP through these platforms in 2024.

Direct sales force for pension and severance fund management (Porvenir)

For its pension and severance fund management business through Porvenir, the channel is a mix of direct sales and digital interaction. As of December 2024, Grupo Aval served 17.6 million members in its pension and severance funds in Colombia. Porvenir is noted as the leading manager in Colombia, holding a 43% market share. The direct sales force is the mechanism used to onboard and service these millions of affiliates, driving the acquisition of both mandatory and voluntary pension assets.

The group also utilizes 120,085 banking correspondents in Colombia to facilitate transactions like deposits and withdrawals, extending reach beyond the physical branch and ATM network.

Grupo Aval Acciones y Valores S.A. (AVAL) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Grupo Aval Acciones y Valores S.A. as of late 2025. This isn't just about bank accounts; it's about the sheer scale of financial services penetration across Colombia and Central America.

Mass market retail clients in Colombia and Central America.

This segment represents the foundation of Grupo Aval Acciones y Valores S.A.'s volume. The group actively facilitates the financial inclusion of 15 million Colombians by providing access to essential banking services, as reported in early 2025. This massive base supports significant balance sheet activity, evidenced by consolidated deposits reaching COP$211.8 billion as of the second quarter of 2025, and gross loans at COP$199.4 billion in the same period. The retail focus is strong, with NIM on retail loans expanding year-on-year to 6% in Q2 2025.

Small and Medium-sized Enterprises (SMEs), nearly 90,000 clients.

Grupo Aval Acciones y Valores S.A. specifically targets the engine of the local economy. As of a March 2025 report, the group managed to ensure that nearly 90,000 SMEs have access to financial products. Furthermore, the commitment to this segment is backed by capital deployment, with more than $77 trillion in loans placed aimed at SMEs and community development. This focus contrasts with the commercial loan market share, which was 27.4% as of June 2024.

The breakdown of key operational metrics supporting these segments includes:

• 15 million Colombians facilitated with financial inclusion access.
• Nearly 90,000 SMEs supported with financial products.
• Consolidated Deposits (2Q25): COP$211.8 billion.
• Consolidated Gross Loans (2Q25): COP$199.4 billion.
• Corporate Loan Market Share (June 2024): 27.4%.

Large corporate and institutional clients seeking commercial and investment banking.

For larger entities, Grupo Aval Acciones y Valores S.A. operates through its merchant banking segment, which includes trust, brokerage, and investment banking services via entities like Aval Banca de Inversión. While the retail segment saw market share gains, the commercial loan market share was reported at 27.4% as of June 2024. The group's overall loan portfolio growth is a key indicator of its corporate engagement, with gross loans growing 3.2% year-over-year in Q2 2025.

Pension and severance fund affiliates.

This segment is anchored by Porvenir, the largest private pensions and severance fund manager in Colombia. As of the end of 2023, the group managed 15 million clients in compulsory pension, severance, and voluntary pensions funds. The scale of this operation contributes to the group's diversified earnings base, which is vital for servicing holding company debt.

Government and public sector entities for infrastructure financing.

Infrastructure financing is primarily channeled through Corficolombiana, which is part of the Merchant Banking segment. This involves road infrastructure projects, construction services, and operation and maintenance. Income from the non-financial sector, which includes the Energy & Gas and Infrastructure sectors, reached 680 billion pesos for 1Q25, showing a 33.6% increase compared to the previous quarter.

Here's a look at the scale of the banking operations feeding these segments:

Metric	Amount (Latest Available)	Period/Date
Consolidated Deposits	COP$211.8 billion	2Q2025
Consolidated Gross Loans	COP$199.4 billion	2Q2025
Total Pension/Severance Fund Members	15 million	December 31, 2023
Non-Financial Sector Income	680 billion pesos	1Q2025

Grupo Aval Acciones y Valores S.A. (AVAL) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive Grupo Aval Acciones y Valores S.A. (AVAL)'s operations as we close out 2025. Keeping costs tight is crucial, especially given the lingering effects of the interest rate cycle.

High cost of funds due to interest rate environment remains a key pressure point. While the Central Bank of Colombia kept its benchmark interest rate stable at 9.25% as of late 2025, this level is still restrictive for funding costs. To be fair, the consolidated Net Interest Margin (NIM) on loans improved to 4.5% in the third quarter of 2025, up from 4.3% in the third quarter of 2024, showing some margin management success despite the environment.

Personnel costs are significant, reflecting the scale of the financial conglomerate. The number of employees across the group is substantial, with a reported figure of 74,036 employees in recent data, which directly feeds into this cost line.

Loan impairment losses (Cost of Risk) are closely watched. For the full year 2025, Grupo Aval Acciones y Valores S.A. (AVAL) expected the Cost of Risk net of recoveries to be in the 1.9% area. This is an improvement from the 1.9% seen in the quarter ending September 30, 2025, which was in line with expectations for the year.

Operational expenses are managed through efficiency drives. The Cost to Assets efficiency was targeted in the 2.75% area for 2025. For instance, the Cost to Assets for the second quarter of 2025 was reported at 2.8%, an improvement from 2.8% in the first quarter of 2024.

Digitalization is a non-negotiable expense now. Grupo Aval Acciones y Valores S.A. (AVAL) is actively incurring technology and digital transformation investment costs to stay competitive. This includes strategic initiatives like the launch of the aval talent portal and the development of a machine learning model aimed at optimizing the coverage of physical survey points.

Here's a quick look at some key cost and efficiency metrics:

Cost Metric	Latest Reported/Expected Figure (2025)	Context/Period
Expected Cost of Risk (Net of Recoveries)	1.9%	Full Year 2025 Expectation
Cost to Assets (Target Area)	2.75%	2025 Target Area
Cost to Assets (Reported)	2.8%	3Q2025
Central Bank Benchmark Interest Rate	9.25%	As of late 2025
NIM on Loans (Reported)	4.5%	3Q2025

You should also note the specific areas where operational costs are being directed:

• Personnel expenses tied to approximately 74,036 employees.
• Investment in the aval talent portal.
• Development of a machine learning model for physical point optimization.
• Costs associated with capturing synergies through the aval valor compartido (shared value) shared services center.

Finance: draft 13-week cash view by Friday.

Grupo Aval Acciones y Valores S.A. (AVAL) - Canvas Business Model: Revenue Streams

You're looking at how Grupo Aval Acciones y Valores S.A. (AVAL) brings in the money, focusing on the numbers guiding the business as we close out 2025. Honestly, for a financial conglomerate this size, the revenue mix is all about the core lending and fee-generating businesses.

The biggest driver remains the interest earned on the money they lend out. For the full year 2025, Grupo Aval Acciones y Valores S.A. expects its consolidated Net Interest Margin (NIM) on loans to settle in the 4.5% area. To give you a concrete look at recent performance, the Net Interest Income (NII) for the third quarter of 2025 hit COP1.87 trillion, which was a 12% jump compared to the third quarter of 2024, when it was COP1.67 trillion. The NIM on loans specifically improved to 3.1% in Q3 2025, up from 2.9% year-over-year.

Next up is the income from fees and commissions, which shows the strength of their service offerings, especially in asset management. For 2025, the Fee Income Ratio is expected to be in the 21% area, largely supported by the growth in the fiduciary business. For context, the net fee income for Q3 2025 grew 11.5% year-over-year.

Here's a quick breakdown of the key income components and expectations for 2025:

Revenue Stream Component	2025 Expectation / Latest Figure	Context / Period
NIM on Loans (Consolidated)	4.5%	Full Year 2025 Expectation
Net Interest Income (NII)	COP1.87 trillion	Q3 2025 Figure
Fee Income Ratio	21% area	2025 Expectation (Fiduciary-related)
Income from Non-Financial Sector	85% of 2024 Income	2025 Expectation
Attributable Net Income	COP 521 billion	Q3 2025 Result

Grupo Aval Acciones y Valores S.A.'s commitment to its non-financial holdings is clear in the projections. The income expected from the non-financial sector for 2025 is set to be 85% of what was recorded in 2024. This is reflective of the infrastructure sector's contribution in the recent past.

The income generated from investment and trading activities involving financial instruments is also a part of the picture, though it can be volatile. In Q3 2025, the company noted that trading income was impacted by hedging strategies related to fixed income instruments. This stream is dynamic, reflecting market positions taken by the group.

Finally, the bottom-line result for the period gives you a clear measure of profitability. The attributable net income for the third quarter of 2025 was COP 521 billion. This figure represented a 25.3% increase over the third quarter of 2024 and was the highest quarterly figure in three years.

You should keep an eye on how the fee income growth translates across the group, especially since the fiduciary segment is targeting that 21% fee income ratio. Finance: draft 13-week cash view by Friday.