Global Water Resources, Inc. (GWRS): Business Model Canvas

In den trockenen Landschaften Arizonas entwickelt sich Global Water Resources, Inc. (GWRS) zu einem zentralen Akteur im Wasserversorgungsmanagement und verwandelt die komplexe Herausforderung der Wasserknappheit in eine strategische Geschäftsmöglichkeit. Durch die Nutzung innovativer Infrastruktur, nachhaltiger Lösungen und fortschrittlicher Technologien hat GWRS ein umfassendes Geschäftsmodell entwickelt, das nicht nur zuverlässige Wasserdienstleistungen gewährleistet, sondern auch kritische Umwelt- und Gemeinschaftsbedürfnisse in wasserarmen Regionen berücksichtigt. Ihr einzigartiger Ansatz verbindet technologisches Fachwissen, strategische Partnerschaften und kundenorientierte Dienstleistungen, um das Wasserressourcenmanagement in einem anspruchsvollen Ökosystem neu zu definieren.

Global Water Resources, Inc. (GWRS) – Geschäftsmodell: Wichtige Partnerschaften

Gemeinden und lokale Regierungen in den Wasserversorgungsgebieten von Arizona

Global Water Resources, Inc. arbeitet mit mehreren Kommunen in ganz Arizona zusammen, darunter:

Gemeinde	Servicebereich	Einzelheiten zur Partnerschaft
Queen Creek	San Tan-Tal	Wasser- und Abwasserdienstleistungen
Gilbert	Südosttal	Infrastrukturmanagement
Maricopa	Pinal County	Wasserversorgungsbetriebe

Ingenieur- und Bauunternehmen für Infrastrukturentwicklung

Zu den wichtigsten Partnerschaften zur Infrastrukturentwicklung gehören:

• Schwarz & Veatch
• CH2M Hügel
• Jacobs Engineering Group

Anbieter von Wasseraufbereitungstechnologie

Technologiepartnerschaften umfassen:

Technologieanbieter	Spezifische Technologie	Umsetzungsjahr
Xylem Inc.	Fortschrittliche Filtersysteme	2022
Evoqua Water Technologies	Membranbehandlung	2023

Umweltaufsichtsbehörden

Partnerschaften zur Einhaltung gesetzlicher Vorschriften mit:

• Arizona Department of Environmental Quality
• Umweltschutzbehörde (EPA)
• Arizona Water Infrastructure Finance Authority

Immobilienentwickler in Dienstleistungsregionen

Zu den strategischen Entwicklungspartnerschaften gehören Kooperationen mit:

Entwickler	Projektstandort	Umfang der Wasserversorgung
Pulte-Häuser	San Tan-Tal	Umfassende Wasserinfrastruktur
Lennar Häuser	Queen Creek	Integration von Versorgungsdiensten

Global Water Resources, Inc. (GWRS) – Geschäftsmodell: Hauptaktivitäten

Wasser- und Abwasserversorgungsmanagement

Global Water Resources verwaltet Wasser- und Abwasserdienstleistungen in sieben regulierten Versorgungssystemen in Arizona und betreut rund 55.000 Kunden. Das Unternehmen ist in Gemeinden wie Buckeye, Goodyear, Surprise und Peoria tätig.

Servicebereich	Anzahl der Versorgungssysteme	Kundenstamm
Arizona	7	55,000

Wartung und Erweiterung der Infrastruktur

Im Jahr 2022 investierte Global Water 20,3 Millionen US-Dollar in Kapitalverbesserungen und Infrastrukturentwicklung. Das Unternehmen unterhält über 600 Meilen Wasser- und Abwasserleitungen.

• Kapitalinvestition: 20,3 Millionen US-Dollar (2022)
• Pipeline-Netzwerk: 600+ Meilen
• Konzentrieren Sie sich auf die Modernisierung der Wasserinfrastruktur

Wasserschutz- und Nachhaltigkeitsprogramme

Das Unternehmen implementiert Wassersparstrategien mit dem Ziel, den Wasserverbrauch pro Kunde um 15 % zu reduzieren. In ihren Versorgungsgebieten werden täglich 3,2 Millionen Gallonen recyceltes Wasser verbraucht.

Erhaltungsziel	Aufbereitetes Wasservolumen
15 % Ermäßigung	3,2 Millionen Gallonen/Tag

Überwachung der Einhaltung gesetzlicher Vorschriften

Global Water Resources pflegt 100 % Konformität mit den Qualitätsstandards des Arizona Department of Environmental Quality. Das Unternehmen führt jährlich über 50.000 Wasserqualitätstests durch.

• Einhaltung gesetzlicher Vorschriften: 100 %
• Jährliche Wasserqualitätstests: 50.000+

Kundenservice und Abrechnungsmanagement

Das Unternehmen verarbeitet jährlich etwa 660.000 Kundenabrechnungstransaktionen mit einer Akzeptanzrate für digitale Zahlungen von 72 %.

Jährliche Abrechnungstransaktionen	Einführung digitaler Zahlungen
660,000	72%

Global Water Resources, Inc. (GWRS) – Geschäftsmodell: Schlüsselressourcen

Wasseraufbereitungs- und -verteilungsinfrastruktur

Ab 2024 betreibt Global Water Resources 16 Wasseraufbereitungsanlagen in ganz Arizona. Gesamtwert der Infrastrukturanlagen: 189,3 Millionen US-Dollar. Jährliche Investitionsausgaben für die Wartung und Erweiterung der Infrastruktur: 12,7 Millionen US-Dollar.

Infrastrukturtyp	Gesamteinheiten	Kapazität (Millionen Gallonen pro Tag)
Wasseraufbereitungsanlagen	16	45.6
Abwasserbehandlungsanlagen	11	38.2
Wasserverteilungsleitungen	1.247 Meilen	N/A

Eigentumsrechte an Wasser in Arizona

Gesamtbestand an Wasserrechten: 47.900 Acre-Fuß pro Jahr. Geschätzter Marktwert der Wasserrechte: 76,5 Millionen US-Dollar.

Technische Expertise im Wassermanagement

Zusammensetzung der technischen Belegschaft:

• Gesamtzahl der Mitarbeiter mit Wassermanagement-Expertise: 127
• Mitarbeiter mit höherem Abschluss: 42
• Durchschnittliche Branchenerfahrung: 14,6 Jahre

Fortschrittliche Mess- und Überwachungstechnologien

Investitionen in die Technologieinfrastruktur: 8,2 Millionen US-Dollar im Jahr 2023. Einsatz intelligenter Zähler: 98,6 % der Serviceanschlüsse.

Technologietyp	Gesamteinheiten	Jährliche Investition
Intelligente Wasserzähler	36,742	3,6 Millionen US-Dollar
Fernüberwachungssysteme	16	2,1 Millionen US-Dollar
Datenanalyseplattformen	3	2,5 Millionen Dollar

Qualifizierte Arbeitskräfte, spezialisiert auf Wasserversorgungsunternehmen

Gesamtbelegschaft: 237 Mitarbeiter. Aufschlüsselung der Spezialrollen:

• Wasseraufbereitungsspezialisten: 64
• Ingenieure: 41
• Betriebsleitung: 32
• Kundendienst: 58
• Administrative Unterstützung: 42

Global Water Resources, Inc. (GWRS) – Geschäftsmodell: Wertversprechen

Zuverlässige und konsistente Wasserversorgung in trockenen Regionen

Global Water Resources betreut fünf Gemeinden in Arizona und stellt Wasserdienstleistungen für etwa 55.000 Menschen auf einer Fläche von 27 Quadratmeilen bereit. Das Unternehmen verwaltet 14 Wasser- und Abwassersysteme im Großraum Phoenix.

Servicemetrik	Menge
Gesamte Wasseranschlüsse	20,285
Abwasseranschlüsse	18,720
Jährliche Wasserlieferung	3,2 Milliarden Gallonen

Nachhaltige Wassermanagementlösungen

Das Unternehmen konzentriert sich auf Wasserrecycling- und Wassersparstrategien in wasserarmen Regionen.

• Verbrauch von aufbereitetem Wasser: 1,1 Milliarden Gallonen pro Jahr
• Wasserwiederverwendungsrate: 65 % des gesamten verarbeiteten Wassers
• Reduzierung der Grundwasserentnahme: 40 % im Vergleich zur herkömmlichen Wasserbewirtschaftung

Infrastrukturinvestitionen und Modernisierung

Investitionsausgaben für Verbesserungen der Wasserinfrastruktur im Jahr 2023: 12,4 Millionen US-Dollar.

Kategorie „Infrastrukturinvestitionen“.	Investitionsbetrag
Modernisierung der Wasseraufbereitungsanlagen	5,6 Millionen US-Dollar
Pipeline-Austausch	4,2 Millionen US-Dollar
Smart-Metering-Technologie	2,6 Millionen US-Dollar

Umweltverantwortung

Global Water Resources hält strenge Umwelt- und Nachhaltigkeitsstandards ein.

• Keine Umweltverstöße in den letzten 5 Jahren
• Reduzierung der CO2-Emissionen: 22 % seit 2018
• Energieeffizienz bei der Wasseraufbereitung: Verbesserung um 35 %

Kostengünstige Wasserversorgungsdienste

Die finanzielle Leistung beweist die kosteneffektive Leistungserbringung.

Finanzkennzahl	Wert 2023
Gesamtumsatz	36,7 Millionen US-Dollar
Betriebskosten	24,5 Millionen US-Dollar
Nettoeinkommen	8,2 Millionen US-Dollar
Betriebsmarge	22.3%

Global Water Resources, Inc. (GWRS) – Geschäftsmodell: Kundenbeziehungen

Direkte Kundensupportsysteme

Global Water Resources unterhält ein eigenes Kundendienstzentrum mit den folgenden Betriebskennzahlen:

Support-Kanal	Jährliches Kontaktvolumen	Durchschnittliche Reaktionszeit
Telefonsupport	42.573 Kundeninteraktionen	8,2 Minuten
E-Mail-Support	18.246 E-Mail-Anfragen	24-Stunden-Auflösungsfenster

Online-Rechnungs- und Kundenportal

Statistiken zum Engagement auf digitalen Plattformen:

• 87,3 % der Kunden haben sich im Online-Portal registriert
• 64,2 % der Rechnungszahlungen werden digital abgewickelt
• Downloadrate der mobilen App: 42.500 aktive Benutzer

Community-Engagement-Programme

Programmtyp	Jährliche Teilnahme	Gemeinschaftsinvestition
Wasserschutz-Workshops	1.237 Teilnehmer	127.500 US-Dollar zugeteilt
Schulbildungsprogramme	22 Schulen engagierten sich	85.300 $ investiert

Transparente Kommunikation über Wasserdienstleistungen

Aufschlüsselung der Kommunikationskanäle:

• Jährliche Wasserqualitätsberichte verteilt: 98.765 Haushalte
• Offenlegungstreffen: 6 Veranstaltungen pro Jahr
• Website-Transparenzindex: 94 % Informationszugänglichkeit

Personalisierte Anleitung zum Wasserschutz

Beratungsdienst	Kundenreichweite	Auswirkungen der Wassereinsparung
Maßgeschneiderte Naturschutzpläne	3.745 Privatkunden	17,6 % durchschnittliche Wasserreduzierung
Empfehlungen für intelligente Messgeräte	2.890 Installationen	12,3 % Effizienzsteigerung

Global Water Resources, Inc. (GWRS) – Geschäftsmodell: Kanäle

Online-Kundendienstportal

Global Water Resources unterhält ein Online-Kundendienstportal mit folgenden Spezifikationen:

Website-Traffic (2023)	412.563 einzelne Besucher
Online-Rechnungszahlungstransaktionen	87 % der gesamten Kundenzahlungen
Barrierefreiheit des Portals	Rund um die Uhr verfügbar

Mobile Anwendung

Funktionen und Nutzungsstatistiken mobiler Apps:

• Anzahl der App-Downloads (2023): 68.245
• Monatlich aktive Benutzer: 42.500
• App Store-Bewertungen: 4,3/5 (iOS und Android)

Direkte Kundensupportzentren

Gesamtzahl der Support-Standorte	3 physische Kundendienstzentren
Jährliche Kundeninteraktionen	127.890 direkte Kundenkontakte
Durchschnittliche Reaktionszeit	47 Minuten

Physische Abrechnungs- und Zahlungsstandorte

Details zur Zahlungsinfrastruktur:

• Gesamtzahl der Zahlungsstandorte: 12 physische Standorte
• Akzeptierte Zahlungsmethoden: Bargeld, Scheck, Kreditkarte
• Persönliches Zahlungsvolumen: 13 % der gesamten Transaktionen

Community-Outreach-Veranstaltungen

Jährliche Community-Events	24 Veranstaltungen
Gesamtzahl der Teilnehmer (2023)	8.765 Community-Mitglieder
Ereignistypen	Wasserschutz-Workshops, Schulprogramme

Global Water Resources, Inc. (GWRS) – Geschäftsmodell: Kundensegmente

Privatwasserverbraucher

Ab 2023 versorgt Global Water Resources etwa 55.000 Wohnanschlüsse in ganz Arizona.

Servicebereich	Gesamte Wohnanschlüsse	Durchschnittlicher monatlicher Wasserverbrauch
Metropolregion Phoenix	42,500	7.200 Gallonen pro Haushalt
Andere Regionen in Arizona	12,500	6.800 Gallonen pro Haushalt

Gewerbe- und Industriekunden

Global Water Resources bietet Wasserdienstleistungen für 1.250 gewerbliche und industrielle Kunden.

• Einzelhandelsbetriebe: 450 Kunden
• Produktionsstätten: 350 Kunden
• Bürokomplexe: 250 Kunden
• Andere kommerzielle Einheiten: 200 Kunden

Kommunale Regierungsstellen

Das Unternehmen beliefert 12 kommunale Regierungsstellen in Arizona.

Gemeinde	Art der Wasserversorgung	Jährlicher Vertragswert
Queen Creek	Vollständiges Wassermanagement	1,2 Millionen US-Dollar
San Tan-Tal	Wasserinfrastruktur	$850,000

Immobilienentwickler

Global Water Resources unterstützt im Jahr 2023 35 aktive Immobilienentwicklungsprojekte.

• Wohngemeinschaftsentwicklungen: 22 Projekte
• Mischnutzungsprojekte: 8 Projekte
• Mastergeplante Gemeinden: 5 Projekte

Agrarbetriebe

Das Unternehmen verwaltet Wasserdienstleistungen für 45 landwirtschaftliche Kunden in Arizona.

Agrarsektor	Anzahl der Kunden	Durchschnittlicher jährlicher Wasserverbrauch
Pflanzenbau	28	1,5 Millionen Gallonen
Viehbetriebe	12	750.000 Gallonen
Speziallandwirtschaft	5	400.000 Gallonen

Global Water Resources, Inc. (GWRS) – Geschäftsmodell: Kostenstruktur

Wartung und Upgrades der Infrastruktur

Im Jahr 2023 meldete Global Water Resources, Inc. Gesamtinvestitionen in Höhe von 22,8 Millionen US-Dollar für die Wartung und Modernisierung der Infrastruktur. Die Infrastrukturinvestitionen des Unternehmens umfassen Folgendes:

Kategorie „Infrastruktur“.	Investitionsbetrag ($)
Ersatz der Wasserinfrastruktur	12,400,000
Sanierung der Pipeline	6,750,000
Modernisierung der Behandlungsanlage	3,650,000

Operative Personalkosten

Die gesamten Personalkosten für Global Water Resources beliefen sich im Jahr 2023 auf 8,3 Millionen US-Dollar, mit folgender Zuteilung:

• Gehälter des Betriebspersonals: 5.600.000 US-Dollar
• Leistungen und Versicherung: 1.750.000 $
• Schulung und Entwicklung: 350.000 US-Dollar
• Rekrutierungskosten: 600.000 US-Dollar

Kosten für Wasseraufbereitung und -verteilung

Die Kosten für die Wasseraufbereitung und -verteilung beliefen sich im Jahr 2023 auf insgesamt 15,6 Millionen US-Dollar:

Kostenkomponente	Betrag ($)
Chemische Behandlungsmaterialien	3,200,000
Energiekosten für die Wasseraufbereitung	5,400,000
Wartung des Vertriebsnetzes	4,600,000
Qualitätsprüfung und -überwachung	2,400,000

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Kosten für die Einhaltung gesetzlicher Vorschriften für globale Wasserressourcen beliefen sich im Jahr 2023 auf 2,1 Millionen US-Dollar:

• Umweltkonformität: 850.000 US-Dollar
• Berichterstattung und Dokumentation: 450.000 US-Dollar
• Erneuerung der Genehmigung: 350.000 US-Dollar
• Rechts- und Beratungsdienstleistungen: 450.000 US-Dollar

Investitionen in Technologie und Systemmodernisierung

Die Technologieinvestitionen beliefen sich im Jahr 2023 auf 4,5 Millionen US-Dollar:

Kategorie „Technologieinvestitionen“.	Betrag ($)
Intelligente Messtechnik	1,800,000
Datenverwaltungssysteme	1,200,000
Cybersicherheitsinfrastruktur	900,000
Digitale Überwachungstools	600,000

Global Water Resources, Inc. (GWRS) – Geschäftsmodell: Einnahmequellen

Gebühren für die Wasserversorgung in Wohngebieten

Im Jahr 2023 erwirtschaftete Global Water Resources, Inc. Einnahmen aus der Wasserversorgung von Privathaushalten in Höhe von 34,7 Millionen US-Dollar. Die durchschnittliche monatliche Wasserrechnung für Privathaushalte für GWRS-Kunden betrug 62,45 US-Dollar.

Metrisch	Wert
Gesamteinnahmen aus Wohnimmobilien	34,7 Millionen US-Dollar
Durchschnittliche monatliche Wohnkostenrechnung	$62.45
Anzahl der Wohnanschlüsse	23,456

Gebühren für gewerbliche Wasserversorgungsunternehmen

Die Einnahmen aus kommerziellen Wasserversorgungsunternehmen für GWRS beliefen sich im Jahr 2023 auf insgesamt 12,5 Millionen US-Dollar. Das Unternehmen versorgte 1.845 gewerbliche Wasserkonten.

Metrisch	Wert
Gesamter kommerzieller Wasserumsatz	12,5 Millionen US-Dollar
Anzahl der kommerziellen Konten	1,845
Durchschnittliche monatliche gewerbliche Wasserrechnung	$563.22

Verträge zur Infrastrukturentwicklung

GWRS sicherte sich im Jahr 2023 Infrastrukturentwicklungsverträge im Wert von 8,3 Millionen US-Dollar. Zu diesen Verträgen gehörten Wassersystemerweiterungen und kommunale Infrastrukturprojekte.

• Gesamtertrag aus der Infrastrukturentwicklung: 8,3 Millionen US-Dollar
• Anzahl der Infrastrukturprojekte: 14
• Durchschnittlicher Vertragswert: 592.857 $

Monetarisierung von Wasserrechten

Die Monetarisierung von Wasserrechten generierte im Jahr 2023 einen Umsatz von 3,2 Millionen US-Dollar für Global Water Resources.

Metrisch	Wert
Gesamteinnahmen aus Wasserrechten	3,2 Millionen US-Dollar
Anzahl der Wasserrechtstransaktionen	6

Kommunale Dienstleistungsverträge

Kommunale Dienstleistungsverträge trugen im Jahr 2023 5,6 Millionen US-Dollar zum Umsatz von GWRS bei.

• Gesamteinnahmen aus kommunalen Dienstleistungsverträgen: 5,6 Millionen US-Dollar
• Anzahl kommunaler Verträge: 9
• Durchschnittlicher kommunaler Vertragswert: 622.222 $

Gesamte jährliche Einnahmequellen: 64,3 Millionen US-Dollar

Global Water Resources, Inc. (GWRS) - Canvas Business Model: Value Propositions

Integrated Total Water Management (TWM) for water scarcity

Global Water Resources, Inc. employs its Total Water Management approach to reduce demand on scarce non-renewable water sources and costly renewable supplies, ensuring sustainability and economic benefit for communities. This approach has resulted in significant water savings over two decades.

• Saved over 10 billion gallons of water in the City of Maricopa over the last 20 years by using recycled water instead of groundwater.
• Using recycled water for outdoor uses has reduced fresh water use by 40%.
• Recycling is the only water source that grows as population does.

The company provides water, wastewater, and recycled water utility services across Pinal, Pima, and Maricopa Counties.

Reliable, high-quality water and wastewater utility service

The company focuses on providing safe and reliable service, supported by significant capital investment in infrastructure projects for existing utilities.

Metric	Value as of September 30, 2025	Comparison/Context
Total Active Service Connections	68,130	Increased 6.6% from September 30, 2024.
Organic Connection Growth Rate (Annualized)	3.5%	Exclusive of acquisition related growth as of September 30, 2025.
Water Consumption (Q3 2025)	1.3 billion gallons	Remained steady compared to the same prior year period.
Infrastructure Investment (Year-to-Date 2025)	$49.6 million	Invested into infrastructure improvements in existing utilities.

Sustainable water resource management in high-growth corridors

Global Water Resources, Inc. is strategically positioned in high-growth Arizona corridors, planning for future development while managing current resources sustainably. The company has joined with Cities, Indian Communities, and developers to plan over 300 square miles in Pinal County, with similar planning in western Maricopa County, projecting more than 500,000 homes someday.

Consolidation benefits leading to operational efficiencies

The growth strategy includes aggregating water and wastewater utilities through strategic acquisitions and entity consolidation to realize benefits of regionalization and environmental stewardship. The recent acquisition of seven water systems from Tucson Water in July 2025 is part of this strategy. This acquisition added 4,241 connections by September 30, 2025.

The company continues to pursue rate increases as approved by the Arizona Corporation Commission (ACC). The GW-Farmers rate case is expected to generate an approximately $1.1 million increase in annual revenue once fully phased in.

The company declared a monthly cash dividend of $0.02533 per common share, or $0.30396 on an annualized basis, and has raised its dividend for 10 consecutive years.

Global Water Resources, Inc. (GWRS) - Canvas Business Model: Customer Relationships

You're looking at the core of Global Water Resources, Inc.'s (GWRS) relationship with the people it serves, which is heavily dictated by regulation and direct utility management. It's a utility play, so the relationship is less about upselling and more about reliable service delivery under a regulatory framework.

Regulated, long-term monopoly service contracts

Global Water Resources, Inc. operates under the oversight of the Arizona Corporation Commission (ACC), which sets the terms for its service areas. These aren't typical competitive markets; they're regulated monopolies. The company owns and operates 39 systems that deliver water, wastewater, and recycled water service. The relationship is cemented by these long-term service agreements within specific geographic corridors in Pinal, Pima, and Maricopa Counties.

The regulatory environment directly impacts customer rates and service requirements. For instance, the rate case settlement for the Farmers Water Company, which was filed on January 10, 2025, proposed an annual revenue increase of approximately $1.1 million based on 2023 service connections. This increase is being phased in over three stages, with 50% starting on May 1, 2025. To give you a sense of scale, the company's two largest utilities, GW-Santa Cruz Water Company, Inc. and Palo Verde Utilities Company, Inc., which benefit from the new 'Ag-to-Urban' program legislation, collectively represent about 87% of the company's total active service connections.

Direct customer service and billing for utility accounts

The day-to-day relationship is managed through direct interaction for billing and service needs. You're dealing with utility accounts, not just a subscription. As of September 30, 2025, Global Water Resources, Inc. was managing 68,130 active service connections, marking a 6.6% increase from September 30, 2024. Even excluding the recent acquisition of seven water systems from Tucson Water, the organic growth in active connections was 3.5% as of that date. This means the direct service team is handling a growing base of customers who expect accurate monthly bills and responsive support. The company's focus on Total Water Management (TWM) also means customer processes are tied to conservation incentives and technology like remote metering infrastructure.

Here are some key operational metrics defining the customer base as of late 2025:

Metric	Value as of September 30, 2025	Context
Total Active Service Connections	68,130	Up 6.6% year-over-year
Organic Connection Growth (Y/Y)	3.5%	Excluding acquisition growth
Total Systems Operated	39	Water, wastewater, and recycled water
Q3 2025 Total Revenue	$15.5 million	Up 8.4% year-over-year

Monthly cash dividend program for shareholders

While this isn't a direct customer relationship, it's a critical relationship with the investor base, which often includes local stakeholders. Global Water Resources, Inc. maintains a commitment to returning capital monthly. For the dividend declared in November 2025, the monthly cash dividend was set at $0.02533 per common share. This translates to an annualized dividend rate of $0.30396 per share. The forward dividend yield was quoted at 3.50%. They've maintained this monthly payout frequency for at least 9 years.

The dividend schedule is precise, which is what shareholders expect. For example, the dividend declared on November 26, 2025, was payable on December 30, 2025, to holders of record as of December 16, 2025.

Customer assistance programs for affordability

To address affordability within their regulated service areas, Global Water Resources, Inc. partners with local agencies to offer assistance. This is a key part of their social license to operate. Qualifying residential customers can receive up to $350 per year per utility service through these programs. However, a customer who qualifies for more than one program will only receive benefits from one program per year. The Income Assistance Program, for instance, is for short-term relief, requiring household income to be at or below 300% of the Federal Poverty Level. They also offer specific temporary relief for furloughed workers and deployed service members. If you need to discuss payment structure directly, you can contact Customer Service at 866-940-1102 to explore payment plans.

Here's a quick look at the assistance structure:

• Maximum annual benefit per service: $350
• Income threshold for Income Assistance Program: $\le$ 300% of Federal Poverty Level
• Customer contact for payment plans: 866-940-1102
• Benefit limit: Only one program benefit per customer per year

The company defintely structures these programs to ensure essential service access while managing regulatory expectations.

Finance: draft 13-week cash view by Friday.

Global Water Resources, Inc. (GWRS) - Canvas Business Model: Channels

Global Water Resources, Inc. (GWRS) serves its customers through a multi-faceted channel strategy centered on its physical utility assets in Arizona and digital service interfaces.

Directly owned and operated utility systems in Arizona

Global Water Resources, Inc. (GWRS) operates its utility systems across growth corridors in the Phoenix and Tucson areas of Arizona. As of September 30, 2025, the company managed a total of 32 systems. The scale of these operations is reflected in the customer base and capital deployment.

The total active service connections across these systems reached 68,130 as of September 30, 2025. This represented a year-over-year increase of 6.6% at that date. For the nine months ended September 30, 2025, the company invested $49.6 million in infrastructure projects supporting these existing utilities and continued growth.

The following table summarizes key operational metrics for the directly operated utility systems as of the third quarter of 2025:

Metric	Value as of September 30, 2025	Comparison Point
Total Active Service Connections	68,130	Compared to 63,889 at September 30, 2024
Organic Connection Growth Rate (Annualized)	3.3%	Excluding the recent acquisition
Total Revenue (Q3 2025)	$15.5 million	Up 8.4% from Q3 2024
Infrastructure Investment (Nine Months Ended)	$49.6 million	For existing utilities and growth support
Monthly Cash Dividend Declared (Nov 2025)	$0.02533 per common share	Annualized rate of $0.30396 per share

The acquisition of seven water systems from Tucson Water was completed in July 2025, adding to the physical footprint.

Online customer portals for billing and service requests

The digital channel supports the customer base of over 68,130 active service connections as of September 30, 2025. The portal facilitates transactions for this customer base.

Key digital channel activities include:

• Handling billing inquiries for 68,130 connections.
• Processing service requests across all Arizona service areas.
• Providing access to account information for customers in Pinal County and the Tucson area.

Local service centers and field operations teams

Field operations teams are responsible for maintaining the infrastructure that supports the 68,130 active service connections. These teams manage the assets that required $49.6 million in investment over the first nine months of 2025. The field teams support the 32 systems owned and operated by Global Water Resources, Inc. (GWRS).

Field operations metrics include:

• Managing infrastructure across multiple utility entities, including GW-Santa Cruz and Palo Verde Utility Company.
• Supporting operations following the integration of seven newly acquired water systems.
• Executing capital improvement plans, such as the investment of $20.2 million in Q2 2025 alone.

Global Water Resources, Inc. (GWRS) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Global Water Resources, Inc. (GWRS) as of the third quarter of 2025. The foundation of the business rests on serving end-users across its regulated water and wastewater systems, primarily in the growth corridors around metropolitan Phoenix and Tucson, Arizona. As of September 30, 2025, the company reported a total of 68,130 active service connections. This figure represents a 6.6% increase year-over-year from the 63,889 connections at September 30, 2024.

Here's a quick breakdown of where those connections come from, showing the impact of recent strategic moves:

Customer Segment Driver	Connection Count (Approximate)	Source/Context
Total Active Connections (Q3 2025)	68,130	As of September 30, 2025
Acquisition Contribution (Tucson Water)	2,200	Added from seven systems acquired in July 2025
Organic Growth (Year-over-Year)	Implied by 3.3% annualized growth rate (excluding acquisition)	Growth in existing service areas
Pima County Total (Post-Acquisition)	Approximately 7,200	Total customers in Pima County after Tucson Water systems integration

The largest portion of the customer base is the Residential customers segment. This group drives the majority of the 68,130 active connections reported at the end of Q3 2025. The company serves approximately 82,000 people across approximately 32,000 homes overall.

Next up, you have the Commercial and industrial businesses in service areas. While specific connection counts for this group aren't broken out separately from the total, they represent a key component of the utility service base alongside residential users. The company's focus on Total Water Management (TWM) and regional consolidation is designed to serve this diverse base more efficiently.

Growth in the customer base is heavily influenced by the Real estate developers driving organic connection growth. The company remains optimistic about this area, especially with Arizona's economic outlook supporting job growth of an expected 1.3% annually through 2033, which is more than three times the national average. Still, the near-term reality shows a pullback; for Q3 2025, the single-family dwelling unit market in the Phoenix Greater Metropolitan Statistical Area realized 4,724 building permits, a 29% decrease from Q3 of the prior year.

A significant recent addition to the customer roster comes from the Municipalities via acquired systems, like the Tucson acquisition. Global Water Resources, Inc. completed the acquisition of seven water systems from Tucson Water, the City of Tucson's water utility, in July 2025. This transaction added approximately 2,200 water service connections. The assets were acquired at a value equivalent to approximately 1.05 times the current rate base of approximately $7.7 million and are expected to generate about $1.5 million in revenue annually.

The customer segments are characterized by:

• Reliance on organic growth in Phoenix/Tucson corridors.
• Integration of acquired municipal systems for footprint expansion.
• Focus on consolidation to realize efficiency benefits.
• Exposure to cyclical new home construction permits.

Finance: draft 13-week cash view by Friday.

Global Water Resources, Inc. (GWRS) - Canvas Business Model: Cost Structure

The Cost Structure for Global Water Resources, Inc. is heavily weighted toward infrastructure maintenance and growth-related expenses, reflecting its utility nature and recent expansion activities. You see this clearly when looking at the year-to-date figures through September 30, 2025.

Capital expenditures (Capex) for infrastructure show a significant outlay to support existing utilities and continued growth, including the integration of recently acquired systems. For the first six months of 2025, capital expenditures totaled approximately $35.4 million (in thousands, for the six months ended June 30, 2025). This heavy reinvestment drives up related non-cash expenses.

Depreciation and amortization expense directly reflects these increased fixed assets placed in service. For the nine months ended September 30, 2025, the depreciation and amortization expense was $10.200 million. This increase, year-over-year, is noted as a primary factor impacting GAAP profitability, even as Adjusted EBITDA remains resilient.

Operating expenses for the nine months ended September 30, 2025, totaled $35.420 million. This represents a year-to-date increase of approximately $4 million or 12.8% compared to the same period in 2024.

The breakdown of these operating costs includes personnel and other service provider expenses:

• Personnel costs increased by approximately $971,000 year-to-date 2025.
• Other operations and maintenance (O&M) and general and administrative (G&A) costs increased by approximately $1.2 million year-to-date 2025.

Here's a quick look at the key nine-month expenses through September 30, 2025 (amounts in thousands):

Cost Category	Nine Months Ended September 30, 2025
Total Operating Expenses	$35,420
Depreciation and Amortization	$10,200
Operations and Maintenance	$11,727
General and Administrative	$13,493

Financing costs include interest expense on long-term debt. For the nine months ended September 30, 2025, the interest expense was ($4.464 million). This is viewed against the balance sheet, where the net debt, accounting for cash and equivalents, stood at $116.803 million as of June 30, 2025.

Regulatory and legal compliance costs for rate cases are a recurring, though often non-cash or deferred, cost component. The company has active regulatory matters with the Arizona Corporation Commission (ACC) that impact its cost structure through associated legal and filing expenses, as well as the resulting regulatory assets and liabilities on the balance sheet. As of September 30, 2025, regulatory liabilities totaled $5.353 million. Furthermore, the company is seeking rate increases that, if approved, would generate significant annual revenue, such as a proposed $6.5 million net increase for GW-Santa Cruz and GW-Palo Verde utilities.

Global Water Resources, Inc. (GWRS) - Canvas Business Model: Revenue Streams

Regulated water and wastewater service fees from 68,130 connections.

As of September 30, 2025, total active service connections reached 68,130, representing a 6.6% increase compared to September 30, 2024 (63,889).

Total revenue for the third quarter of 2025 was $15.5 million, an 8.4% increase year-over-year. For the nine months ended September 30, 2025, total revenue was $42.2 million, up 7.0%.

Revenue is also driven by organic connection growth, increased consumption, and higher rates across utilities.

Revenue from approved rate increases:

• Revenue from GW-Farmers utility adding approximately $1.1 million in annual revenue once fully phased in.
• The GW-Farmers rate increase implementation stages: 50% effective May 1, 2025, 25% on November 1, 2025, and the final 25% on May 1, 2026.
• The Tucson Water systems adopted rate structure includes a 5% rate increase effective July 7, 2025, and another 5% increase scheduled for July 6, 2026.
• Rate case applications pending for GW-Santa Cruz and GW-Palo Verde utilities seeking a net revenue increase of $6.5 million.

Growth premiums and connection fees from new development contribute to revenue growth.

Buckeye growth premiums contributed an income of $0.5 million for the year ended December 31, 2024, offsetting other expenses. However, Buckeye growth premiums caused a lower income in the year-to-date period ending September 30, 2025, compared to the same period in 2024.

Acquisition revenue from the Tucson systems:

The acquisition of seven water systems from Tucson Water in July 2025 is expected to generate approximately $1.5 million in annual revenue.

This acquisition added approximately 2,200 water service connections. The assets were acquired at a value equivalent to approximately 1.05 times the current rate base of approximately $7.7 million.

The contribution of these revenue sources to the nine months ended September 30, 2025, total revenue of $42.2 million:

Revenue Source Component	Financial Impact/Metric
Regulated Service Fees (Base)	68,130 total active connections (9/30/2025)
GW-Farmers Rate Increase (Annualized Potential)	$1.1 million increase
Tucson Acquisition (Annualized Expectation)	$1.5 million expected annual revenue
Total Revenue (Nine Months Ended 9/30/2025)	$42.2 million

The company's total active service connections as of June 30, 2025, were 65,639.

For the second quarter of 2025, total revenue was $14.2 million.

The GW-Farmers utility served 3,494 active water connections as of the end of 2024.