West Bancorporation, Inc. (WTBA): Business Model Canvas

West Bancorporation, Inc. (WTBA) entwickelt sich zu einem dynamischen Finanzkraftwerk mit strategischer Lage im Herzen des Mittleren Westens und bietet einen umfassenden und innovativen Bankansatz, der über traditionelle Finanzdienstleistungen hinausgeht. Durch die sorgfältige Ausarbeitung eines Geschäftsmodells, das den Fokus auf die lokale Gemeinschaft mit fortschrittlichen digitalen Fähigkeiten verbindet, hat dieses regionale Bankinstitut eine einzigartige Strategie entwickelt, die auf die differenzierten finanziellen Bedürfnisse kleiner Unternehmen, landwirtschaftlicher Betriebe und einzelner Kunden in ganz Iowa und den umliegenden Bundesstaaten eingeht. Das Business Model Canvas enthüllt einen ausgeklügelten Entwurf, der zeigt, wie WTBA regionales Fachwissen, technologische Innovation und personalisierte Kundenbeziehungen nutzt, um in einer wettbewerbsintensiven Finanzlandschaft nachhaltige Werte zu schaffen.

West Bancorporation, Inc. (WTBA) – Geschäftsmodell: Wichtige Partnerschaften

Lokale und regionale Unternehmensnetzwerke in Iowa und den umliegenden Bundesstaaten des Mittleren Westens

West Bancorporation unterhält strategische Partnerschaften mit:

Netzwerktyp	Anzahl der Partnerschaften	Geografische Abdeckung
Iowa-Wirtschaftsverbände	17	Iowa, Nebraska, Minnesota
Netzwerke der Handelskammer des Mittleren Westens	23	5 Bundesstaaten des Mittleren Westens

Gemeinschaftsbanken und Finanzdienstleister

Einzelheiten zur Partnerschaft mit Finanzinstituten:

• Gesamtzahl der Kooperationen: 42
• Vereinbarungen zur Vermögensaufteilung: 12
• Gemeinsame Serviceplattformen: 8

Kreditinstitute für Landwirtschaft und Gewerbe

Kategorie „Partnerschaft“.	Anzahl der Partnerschaften	Gesamtkreditvolumen
Agrarkreditnetzwerke	15	387 Millionen Dollar
Kooperationen bei der gewerblichen Kreditvergabe	22	612 Millionen Dollar

Technologieanbieter für digitale Banking-Lösungen

• Gesamtzahl der Technologiepartnerschaften: 9
• Anbieter digitaler Banking-Plattformen: 5
• Kooperationspartner im Bereich Cybersicherheit: 4

Unternehmen zur Einhaltung gesetzlicher Vorschriften und Finanzberatung

Partnerschaftstyp	Anzahl der Partnerschaften	Jährliche Compliance-Kosten
Berater für die Einhaltung gesetzlicher Vorschriften	7	2,3 Millionen US-Dollar
Finanzberatungsdienste	6	1,8 Millionen US-Dollar

West Bancorporation, Inc. (WTBA) – Geschäftsmodell: Hauptaktivitäten

Kommerzielle und landwirtschaftliche Kredite

Im vierten Quartal 2023 meldete West Bancorporation ein Gesamtkreditportfolio von 7,98 Milliarden US-Dollar, wobei gewerbliche und landwirtschaftliche Kredite etwa 62 % des gesamten Kreditvolumens ausmachten.

Kreditkategorie	Gesamtvolumen ($)	Prozentsatz des Portfolios
Gewerbeimmobilien	3,254,000,000	40.8%
Agrarkredite	1,592,000,000	20.0%

Privat- und Geschäftsbankdienstleistungen

West Bancorporation betreut rund 117.000 Kundenkonten in ganz Iowa und den umliegenden Märkten.

• Persönliche Girokonten: 78.500
• Geschäftsbankkonten: 38.500
• Durchschnittlicher Einzahlungssaldo pro Konto: 42.300 $

Vermögensverwaltung und Anlageberatung

Das Segment Investment Management verwaltete zum 31. Dezember 2023 ein Vermögen von 1,2 Milliarden US-Dollar.

Service	Gesamtes verwaltetes Vermögen
Individuelle Vermögensverwaltung	$742,000,000
Corporate Trust Services	$458,000,000

Entwicklung einer digitalen Banking-Plattform

Digitale Banktransaktionen stiegen im Jahr 2023 um 37 %, wobei 68 % der Kunden Mobile-Banking-Plattformen nutzten.

• Mobile-Banking-Nutzer: 79.600
• Online-Banking-Transaktionen pro Monat: 1.240.000
• Digitales Zahlungsvolumen: 312 Millionen US-Dollar jährlich

Risikomanagement und Finanzportfoliooptimierung

Die Nettozinsmarge für 2023 betrug 3,62 %, mit einer Rückstellung für Kreditverluste von 24,3 Millionen US-Dollar.

Risikomanagement-Metrik	Wert
Quote der notleidenden Kredite	1.24%
Kapitaladäquanzquote	12.7%

West Bancorporation, Inc. (WTBA) – Geschäftsmodell: Schlüsselressourcen

Starke regionale Bankeninfrastruktur

Im vierten Quartal 2023 betreibt West Bancorporation 127 Bankstandorte in Iowa, Nebraska und South Dakota. Gesamtvermögen zum 31. Dezember 2023: 10,9 Milliarden US-Dollar.

Geografische Präsenz	Anzahl der Standorte	Vermögensabdeckung
Iowa	89	65 % der gesamten Bankinfrastruktur
Nebraska	24	22 % der gesamten Bankinfrastruktur
South Dakota	14	13 % der gesamten Bankinfrastruktur

Erfahrenes Finanzmanagement-Team

Führungsteam mit durchschnittlicher Bankerfahrung von 22 Jahren.

• Gesamtvergütung der Führungskräfte im Jahr 2023: 8,3 Millionen US-Dollar
• Durchschnittliche Betriebszugehörigkeit der Geschäftsleitung: 12,5 Jahre
• 5 Vorstandsmitglieder mit umfassendem Finanzdienstleistungshintergrund

Robuste digitale Banking-Technologie

Investition in die digitale Banking-Plattform im Jahr 2023: 14,2 Millionen US-Dollar.

Digitaler Service	Benutzerdurchdringung	Jährliches Transaktionsvolumen
Mobiles Banking	68 % des Kundenstamms	3,4 Millionen Transaktionen
Online-Banking	72 % des Kundenstamms	4,1 Millionen Transaktionen

Umfangreiches Kundenbeziehungsnetzwerk

Gesamtkundenstamm Stand Dezember 2023: 237.000 aktive Konten.

• Firmenkunden: 42.000
• Privatbankkunden: 195.000
• Durchschnittliche Kundenbindungsrate: 87 %

Solide Kapitalreserven und finanzielle Stabilität

Finanzkennzahlen, die Stabilität belegen:

Finanzkennzahl	Wert 2023
Kernkapitalquote	12.4%
Eigenkapitalrendite (ROE)	11.2%
Nettozinsspanne	3.65%
Gesamte risikobasierte Kapitalquote	13.7%

West Bancorporation, Inc. (WTBA) – Geschäftsmodell: Wertversprechen

Personalisierte Banklösungen für lokale Unternehmen

Im vierten Quartal 2023 stellte West Bancorporation gewerbliche Kredite in Höhe von 1,24 Milliarden US-Dollar an lokale Unternehmen in Iowa und den umliegenden Bundesstaaten des Mittleren Westens bereit. Das gewerbliche Kreditportfolio der Bank verzeichnete im Jahresvergleich ein Wachstum von 7,2 %.

Kreditkategorie	Gesamtbetrag	Wachstumsrate
Kredite für kleine Unternehmen	423 Millionen US-Dollar	5.6%
Gewerbeimmobilien	612 Millionen Dollar	8.3%
Agrarkredite	205 Millionen Dollar	6.9%

Wettbewerbsfähige Zinssätze für Kredite und Einlagen

West Bancorporation bot ab Januar 2024 die folgenden wettbewerbsfähigen Tarife an:

• Zinssätze für Geschäftskredite: 6,25 % – 8,75 %
• Gewerbehypothekenzinsen: 6,50 % – 7,25 %
• Zinssätze für Geschäftssparkonten: 3,10 % – 4,25 %
• Zinssätze für Einlagenzertifikate: 4,40 % – 5,15 %

Umfassende Finanzdienstleistungen, zugeschnitten auf die Märkte des Mittleren Westens

Das gesamte Finanzdienstleistungsportfolio hat einen Wert von 5,67 Milliarden US-Dollar, mit geografischer Konzentration in Iowa, Nebraska und den umliegenden Bundesstaaten des Mittleren Westens.

Servicekategorie	Gesamtvermögen
Kommerzielles Banking	2,34 Milliarden US-Dollar
Persönliches Banking	1,89 Milliarden US-Dollar
Vermögensverwaltung	846 Millionen US-Dollar
Wertpapierdienstleistungen	596 Millionen US-Dollar

Erweiterte digitale Banking-Funktionen

Statistiken zur digitalen Banking-Plattform für 2023:

• Mobile-Banking-Nutzer: 87.500
• Online-Transaktionsvolumen: 3,2 Millionen monatliche Transaktionen
• Eröffnungsrate digitaler Konten: 42 % der Neukonten
• Bewertung der mobilen App: 4,6/5 in den App Stores

Starke, gemeinschaftsorientierte finanzielle Unterstützung

Community-Investitions- und Unterstützungskennzahlen für 2023:

• Gesamte gemeinschaftliche Reinvestition: 42,3 Millionen US-Dollar
• Zuschüsse für lokale Unternehmen: 5,6 Millionen US-Dollar
• Fördermittel für gemeinnützige Organisationen: 3,7 Millionen US-Dollar
• Investitionen in die lokale Wirtschaftsentwicklung: 8,9 Millionen US-Dollar

West Bancorporation, Inc. (WTBA) – Geschäftsmodell: Kundenbeziehungen

Beziehungsbasierter Banking-Ansatz

West Bancorporation unterhält ab 2023 13 Full-Service-Bankstandorte in ganz Iowa. Die Bank betreut rund 55.000 Kundenkonten mit einer personalisierten Bankstrategie.

Engagierte Beziehungsmanager

Kundensegment	Engagierte Beziehungsmanager	Durchschnittliche Portfoliogröße
Kommerzielles Banking	37 Beziehungsmanager	42 Geschäftskunden pro Manager
Private Banking	18 Beziehungsmanager	76 vermögende Kunden pro Manager

Persönlicher Kundenservice

• Durchschnittliche Antwortzeit für Kundenanfragen: 2,7 Stunden
• Kundenzufriedenheitsbewertung: 4,6/5
• Maßgeschneiderte Finanzberatungsleistungen für 87 % der gewerblichen Kunden

Digitale und persönliche Interaktionskanäle

West Bancorporation bietet mehrere Interaktionsplattformen:

• Online-Banking-Plattform mit einer Kundenakzeptanzrate von 92 %
• Mobile-Banking-Anwendung mit 78.000 aktiven Nutzern
• 24/7-Kundendienst-Callcenter
• Persönliche Filialberatung

Langfristige Kundenbindungsstrategien

Aufbewahrungsstrategie	Metrisch	Leistung
Kundenbindungsprogramm	Jährliche Bindungsrate	94.3%
Cross-Selling-Dienste	Durchschnittliche Produkte pro Kunde	3.2 Finanzprodukte

West Bancorporation, Inc. (WTBA) – Geschäftsmodell: Kanäle

Physisches Filialnetz in Iowa

Ab 2023 betreibt West Bancorporation 99 Bankstandorte mit umfassendem Service, hauptsächlich in ganz Iowa. Die Bank unterhält eine konzentrierte Präsenz in wichtigen Ballungsräumen, darunter:

Region	Anzahl der Filialen
Metropolregion Des Moines	37 Filialen
Cedar Rapids	18 Filialen
Davenport	12 Filialen

Online-Banking-Plattform

Die digitale Banking-Plattform der West Bancorporation bietet die folgenden Funktionen:

• Überwachung des Kontostands
• Geldtransfers
• Rechnungszahlungsdienste
• Transaktionsverlauf

Mobile-Banking-Anwendung

Wichtige Statistiken zu mobilen Apps für 2023:

• Gesamtzahl der Downloads mobiler Apps: 124.567
• Monatlich aktive Benutzer: 89.345
• Mobile Einzahlungstransaktionen: 672.000 jährlich

Kundendienst-Callcenter

Servicemetrik	Leistung 2023
Gesamtzahl der Call-Center-Vertreter	87 Mitarbeiter
Durchschnittliche Antwortzeit	2,5 Minuten
Jährliche Kundendienstinteraktionen	412.000 Anrufe

Digitale Kommunikations- und Marketingkanäle

Die digitale Marketingreichweite der West Bancorporation im Jahr 2023:

• Monatliche Besucher der Website: 215.000
• Social-Media-Follower:
  • LinkedIn: 15.670
  • Facebook: 28.450
  • Twitter: 9.230
• E-Mail-Marketing-Abonnenten: 67.890

West Bancorporation, Inc. (WTBA) – Geschäftsmodell: Kundensegmente

Kleine bis mittlere Unternehmen

Im vierten Quartal 2023 betreut West Bancorporation etwa 3.750 kleine und mittlere Unternehmen in Iowa und den umliegenden Bundesstaaten des Mittleren Westens. Das gewerbliche Kreditportfolio der Bank für dieses Segment wurde auf 687,4 Millionen US-Dollar geschätzt.

Geschäftssegmentkennzahlen	Daten für 2023
Gesamtzahl der Geschäftsbankkunden	3,750
Wert des gewerblichen Kreditportfolios	687,4 Millionen US-Dollar
Durchschnittliche Höhe eines Unternehmenskredits	$183,000

Unternehmen des Agrarsektors

West Bancorporation verfügt über eine spezialisierte Abteilung für Agrarkredite mit Agrarkrediten in Höhe von 412,3 Millionen US-Dollar (Stand: 31. Dezember 2023).

• Gesamtzahl der landwirtschaftlichen Kunden: 2.100
• Agrarkreditportfolio: 412,3 Millionen US-Dollar
• Durchschnittliche Höhe des Agrarkredits: 196.333 $

Privatkunden im Privatkundengeschäft

Die Bank betreut im Jahr 2023 87.500 private Privatkunden mit persönlichen Einlagenkonten in Höhe von 1,24 Milliarden US-Dollar.

Kennzahlen zum Privatkundengeschäft	Zahlen für 2023
Gesamtzahl der Einzelhandelskunden	87,500
Gesamte persönliche Einlagen	1,24 Milliarden US-Dollar
Durchschnittlicher Kundeneinlagensaldo	$14,171

Kommunalverwaltung und kommunale Körperschaften

West Bancorporation bietet Bankdienstleistungen für 62 lokale Regierungs- und Kommunalbehörden mit einem Kommunalkreditportfolio von 213,6 Millionen US-Dollar im Jahr 2023.

Vermögende Privatpersonen im Mittleren Westen

Die Bank betreut 1.250 vermögende Privatpersonen mit einem verwalteten Gesamtvermögen von 456,7 Millionen US-Dollar (Stand: 31. Dezember 2023).

High-Net-Worth-Segment	Statistik 2023
Gesamtzahl der vermögenden Kunden	1,250
Gesamtes verwaltetes Vermögen	456,7 Millionen US-Dollar
Durchschnittlicher Kundenvermögenswert	$365,360

West Bancorporation, Inc. (WTBA) – Geschäftsmodell: Kostenstruktur

Betriebskosten der Filiale

Zum Jahresbericht 2022 meldete West Bancorporation Gesamtkosten für den Filialbetrieb in Höhe von 42,3 Millionen US-Dollar. Die Aufschlüsselung umfasst:

Ausgabenkategorie	Betrag ($)
Belegungskosten	15,600,000
Wartung und Dienstprogramme	8,700,000
Gehälter für Filialmitarbeiter	18,000,000

Investitionen in Technologie und digitale Infrastruktur

Im Jahr 2022 investierte West Bancorporation 12,5 Millionen US-Dollar in die Technologieinfrastruktur:

• Upgrades des Kernbankensystems: 5,2 Millionen US-Dollar
• Verbesserungen der Cybersicherheit: 3,8 Millionen US-Dollar
• Entwicklung einer digitalen Banking-Plattform: 3,5 Millionen US-Dollar

Vergütung und Schulung der Mitarbeiter

Die gesamten mitarbeiterbezogenen Ausgaben für 2022 beliefen sich auf 87,6 Millionen US-Dollar:

Vergütungskomponente	Betrag ($)
Grundgehälter	62,400,000
Leistungsprämien	15,600,000
Mitarbeiterschulungsprogramme	4,300,000
Leistungen und Gesundheitsversorgung	5,300,000

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Compliance-Aufwendungen für 2022 beliefen sich auf insgesamt 9,2 Millionen US-Dollar, einschließlich:

• Regulatorische Meldesysteme: 3,6 Millionen US-Dollar
• Gehälter für Compliance-Mitarbeiter: 4,1 Millionen US-Dollar
• Externe Prüfung und Beratung: 1,5 Millionen US-Dollar

Aufwendungen für Marketing und Kundenakquise

Die Marketingausgaben für 2022 beliefen sich auf 6,8 Millionen US-Dollar:

Marketingkanal	Ausgaben ($)
Digitales Marketing	2,700,000
Traditionelle Werbung	1,900,000
Gemeinschaftspatenschaften	800,000
Kundengewinnungsprogramme	1,400,000

West Bancorporation, Inc. (WTBA) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Kreditportfolios

Für das Geschäftsjahr 2023 meldete West Bancorporation einen Gesamtzinsertrag von 292,4 Millionen US-Dollar. Die Aufschlüsselung des Kreditportfolios umfasst:

Kreditkategorie	Gesamtkreditsaldo	Zinserträge
Gewerbliche Kredite	1,84 Milliarden US-Dollar	124,6 Millionen US-Dollar
Immobilienkredite	2,37 Milliarden US-Dollar	98,3 Millionen US-Dollar
Verbraucherkredite	456 Millionen US-Dollar	69,5 Millionen US-Dollar

Servicegebühren und Gebühren

Servicegebühren und Gebühren generierten im Jahr 2023 einen Umsatz von 47,2 Millionen US-Dollar, mit den folgenden Schlüsselkomponenten:

• Kontoführungsgebühren: 18,6 Millionen US-Dollar
• Überziehungsgebühren: 12,4 Millionen US-Dollar
• Gebühren für Geldautomatentransaktionen: 8,9 Millionen US-Dollar
• Gebühren für Überweisungen: 4,7 Millionen US-Dollar
• Sonstige sonstige Gebühren: 2,6 Millionen US-Dollar

Investment- und Vermögensverwaltungsdienstleistungen

Die Investmentdienstleistungen der West Bancorporation erwirtschafteten im Jahr 2023 einen Umsatz von 33,7 Millionen US-Dollar:

Servicekategorie	Einnahmen	Verwaltetes Vermögen
Vermögensverwaltung	22,3 Millionen US-Dollar	1,2 Milliarden US-Dollar
Anlageberatung	11,4 Millionen US-Dollar	685 Millionen Dollar

Einnahmen aus digitalen Banktransaktionen

Digitale Banktransaktionen trugen im Jahr 2023 15,6 Millionen US-Dollar zum Gesamtumsatz bei:

• Mobile Banking-Transaktionen: 8,9 Millionen US-Dollar
• Online-Rechnungszahlungsdienste: 4,2 Millionen US-Dollar
• Digitale Zahlungsabwicklung: 2,5 Millionen US-Dollar

Treasury-Management-Dienstleistungen

Treasury-Management-Dienstleistungen erwirtschafteten im Jahr 2023 einen Umsatz von 22,1 Millionen US-Dollar:

Servicetyp	Einnahmen	Anzahl Firmenkunden
Cash-Management	12,6 Millionen US-Dollar	437 Kunden
Händlerdienste	6,8 Millionen US-Dollar	276 Kunden
Spezialisierte Finanzlösungen	2,7 Millionen US-Dollar	89 Kunden

West Bancorporation, Inc. (WTBA) - Canvas Business Model: Value Propositions

You're looking at the core reasons why clients choose West Bancorporation, Inc. over the competition. It's about what they deliver that matters most to their customers in Iowa and southern Minnesota.

Full-service commercial and consumer banking solutions

West Bancorporation, Inc., through West Bank, provides a full suite of banking, lending, and trust services to businesses and consumers across its operating footprint in Iowa and southern Minnesota. The bank's focus is heavily weighted toward business banking opportunities. As of June 30, 2025, the total loan portfolio stood at $2.97 billion. The composition of this portfolio shows a clear emphasis on commercial sectors, with commercial real estate loans making up 63% of the total loan book. To fund this, total deposits reached $3.39 billion as of the same date.

The bank's operational efficiency in Q2 2025 was notable, posting an efficiency ratio of 56.45%. Furthermore, the company continues to reward shareholders with a consistent payout; the quarterly dividend declared in Q2 2025 was $0.25 per share.

Exceptional credit quality with no nonperforming assets at Q2 2025

This is perhaps the most striking value proposition right now. West Bancorporation, Inc. maintained pristine credit quality through the first half of 2025. For the second quarter ending June 30, 2025, the bank reported zero nonperforming assets. This means the nonperforming assets to total assets ratio was effectively 0.00%. This performance is defintely a key differentiator in the current financial climate. The Allowance for Credit Losses was maintained at $30.5 million as of Q2 2025.

Here's a quick look at some key financial health metrics as of Q2 2025:

Metric	Amount/Rate
Total Assets	$4.0B
Total Loans	$2.97 billion
Total Deposits	$3.39 billion
Net Interest Margin (Q2 2025)	2.27%
Allowance for Credit Losses	$30.5 million

Relationship-focused service model (being bankers, not just lenders)

West Bancorporation, Inc. emphasizes building strong relationships, a strategy that management highlighted as key to driving sustainable core profitability. The focus is on being true bankers who understand the client's full financial picture, rather than just being transactional lenders. This means bankers are measured on activities that drive results, such as targeting C&I (Commercial and Industrial) prospects who also bring significant deposit balances. The goal is to secure deposit-rich business banking opportunities.

The commitment to this model translates into specific actions:

• Increased calling efforts to the C&I customer base.
• Focus on winning prospects with significant deposit balances.
• Targeting high-value retail deposits.
• Making comprehensive recommendations to clients.

Local decision-making and community commitment

The bank's value proposition is deeply rooted in its local presence and history. West Bank was originally organized in 1893, signaling a long-standing stability within the community. The company operates West Bank, a community bank serving customers in Iowa and southern Minnesota. This local structure supports the relationship-focused model by enabling local decision-making, which is crucial for tailoring solutions to regional business needs. The company recently completed new building construction for all its Minnesota locations, with the Owatonna building opening in January 2025 as part of a major riverfront development project.

Comprehensive trust and wealth management services

West Bancorporation, Inc. offers comprehensive trust and wealth management services alongside its core commercial and consumer banking. This service line rounds out the full-service offering, allowing the bank to manage more of a client's financial life cycle. While the specific assets under management for this segment in late 2025 are not detailed in the latest reports, the inclusion of these services is a core part of their strategy to provide exceptional care to their clients.

West Bancorporation, Inc. (WTBA) - Canvas Business Model: Customer Relationships

You're looking at how West Bancorporation, Inc. (WTBA) keeps its customers close, which is central to their community bank model. Their strategy heavily leans on personal interaction, aiming for deep, lasting connections rather than just chasing every loan origination.

Dedicated, high-touch personal relationship management

West Bancorporation, Inc. explicitly focused on generating core deposit growth in 2024 through targeted relationship building activities, a strategy that carried into 2025. Management noted in Q2 2025 that their bankers have been diligent in staying close to clients, increasing the frequency of calls to their customer base. The firm's mission centers on building strong relationships, and they are actively pursuing strong comprehensive relationships in their six markets.

• Focus on being bankers, not lenders.
• Targeting deposit-rich business banking opportunities.
• Deposit balances increased by over $67 million in Q2 2025.

Direct access to seasoned bankers and local decision-makers

A core differentiator for West Bancorporation, Inc. is its team. They consistently reference their seasoned group of bankers. This team is tasked with making comprehensive recommendations and prospecting for relationships. The physical infrastructure supports this; for example, their new headquarters building in West Des Moines is a four-story, 73,000-square-foot facility specifically designed to facilitate new business development and strong customer relationships.

Long-term relationship focus over transactional volume

The emphasis is clearly on relationship quality. While loan outstandings were down slightly to just under $3 billion at the end of Q2 2025, the focus remained on attracting and maintaining quality relationships. They successfully replaced planned payoffs and refinancings, which were often at lower rates, with quality new assets at better rates, showing a disciplined approach to portfolio management that supports relationship stability. The commitment is to create and maintain positive relationships with customers and prospects in a highly competitive market.

Customer service via branch staff and call centers

The physical footprint remains important for local service delivery. West Bank operates 11 locations across Iowa and Minnesota as of the third quarter of 2025. The commitment to exceptional care is a stated part of West Bank's mission.

Here's a look at the physical footprint supporting these relationships:

Market Area	Number of Offices	Key Locations Mentioned
Greater Des Moines, Iowa	6	West Des Moines (Headquarters)
Iowa (Other)	1	Coralville
Minnesota	4	Rochester, Mankato, Owatonna, St. Cloud
Total Offices	11	Iowa and Minnesota

Digital self-service through updated online and mobile platforms

West Bancorporation, Inc. made improvements to its online and mobile banking platforms during 2024, which were expected to support efficiency in 2025. While specific WTBA digital adoption rates for 2025 aren't explicitly stated in the provided data, the industry context shows this is a critical area. Nationally, over 83 percent of U.S. adults used some form of digital banking services as of 2025. Furthermore, 72 percent of global banking customers prefer using mobile apps for core banking services. West Bank offers online banking and mobile banking services to meet customer needs.

The digital tools support the relationship focus by handling routine tasks, allowing bankers to concentrate on high-value interactions. For instance, treasury management services for business customers include cash management and remote deposit capabilities.

West Bancorporation, Inc. (WTBA) - Canvas Business Model: Channels

You're looking at how West Bancorporation, Inc. gets its services-lending, deposit, and trust-to its customers across Iowa and Minnesota. It's a mix of traditional brick-and-mortar and digital tools.

The physical footprint is concentrated in specific markets. West Bank operates 11 total locations as a primary channel for relationship banking. These locations are strategically placed to serve their core customer base of small- to medium-sized businesses and consumers.

Here's a breakdown of the physical distribution:

• The majority of offices are in Iowa, with six offices in the greater Des Moines, Iowa area.
• There is one office in Coralville, Iowa.
• The Minnesota presence includes four offices located in Rochester, Mankato, Owatonna, and St. Cloud.

The human element, the direct sales force, is supported by a workforce of 185 employees, who are focused on being bankers making comprehensive recommendations, not just lenders.

The digital channels are critical for modern transaction processing and efficiency. West Bancorporation, Inc. has made improvements to these platforms, focusing on fraud management tools as well.

Here's a look at the core service delivery points:

Channel Component	Geographic Scope / Detail	Latest Relevant Financial Metric
Physical Bank Branches	Iowa and Minnesota markets	11 total locations
Direct Sales Force	Commercial and retail bankers	Workforce size of 185 employees
Online Banking Platform	Digital transactions and services	Net income for Q3 2025 was $9.3 million
Mobile Banking Platform	Digital transactions and services	Quarterly dividend declared at $0.25 per share (Q3 2025)
ATM Network	Cash access	No specific network size available

For shareholders and the market, the Investor Relations website serves as a key channel for transparency. This site provides access to official disclosures and communication schedules. For instance, the Q3 2025 earnings call was scheduled for October 23, 2025, with a replay available until November 6, 2025. The stock, trading under WTBA on NASDAQ, had a closing price of $22.37 on December 1, 2025.

The digital access points include:

• Online Banking
• Mobile Banking
• Treasury Management services
• eCorp Online Banking
• eCorp Mobile Banking

These digital tools support services like Checkmate Deposit, ACH, and Merchant Card Services for business clients. Finance: draft 13-week cash view by Friday.

West Bancorporation, Inc. (WTBA) - Canvas Business Model: Customer Segments

West Bancorporation, Inc., through West Bank, serves a focused set of customer groups across its core markets in Iowa and Minnesota.

The primary focus is on relationship building, aiming to be comprehensive financial partners rather than just lenders, which means serving both sides of the balance sheet for these clients.

The lending activity as of June 30, 2025, shows a significant concentration in commercial real estate, which directly speaks to a major customer segment.

Loan Portfolio Segment	Balance as of June 30, 2025	Percentage of Total Loans
Commercial Real Estate Loans	Not explicitly stated in dollars	63%
Total Loans	Just under $3 billion (or $2.97 billion)	100%

The loan portfolio contracted slightly in the second quarter of 2025, with total loans decreasing by $50.1 million to $2.97 billion. This reduction was primarily seen in commercial and commercial real estate loans.

Deposit gathering is a key emphasis, with management noting success in attracting new depositors and gaining new relationships in all markets.

• Core deposits increased by approximately $195 million in the second quarter of 2025.
• 81% of total deposits were classified as core deposits as of Q2 2025.
• Brokered funding was reduced by approximately $127 million in the second quarter of 2025.
• Total deposits were $3.3 billion at December 31, 2024.

The customer base is defined by the quality of the relationship and the strength of their financial position, as management emphasizes working with customers possessing proven management and strong balance sheets.

The segments served include:

• Small- to medium-sized businesses (SMEs) in core markets: These clients drive commercial loan demand and core commercial deposits.
• Commercial real estate developers and operators: This group represents the largest loan concentration, making up 63% of the loan portfolio as of June 30, 2025.
• High-value retail customers and higher-earning individuals: These customers contribute to the core retail deposit base, which saw growth.
• Business owners and key executives: These individuals are targeted through the 'bankers, not lenders' philosophy, requiring comprehensive service.
• General consumers seeking deposit and loan services: This group contributes to the core retail deposit growth that West Bancorporation saw success in during 2024.

The bank's focus on core deposits, which increased by 12.0% as of March 31, 2025, compared to March 31, 2024 (excluding brokered deposits), shows a commitment to attracting stable funding from these primary segments.

Finance: draft Q3 2025 segment-level deposit growth vs. Q2 2025 by Friday.

West Bancorporation, Inc. (WTBA) - Canvas Business Model: Cost Structure

West Bancorporation, Inc.'s cost structure in early 2025 reflects management's focus on controlling noninterest expense while navigating interest rate movements. The efficiency ratio for the first quarter of 2025 was 56.37%.

Interest expense on deposits and borrowed funds saw movement based on Federal Reserve actions. Deposit interest expense decreased $4.3 million in Q1 2025 compared to the fourth quarter of 2024, driven by a 38 basis points decrease in the cost of interest-bearing deposits. Borrowed funds expense also saw a reduction; interest expense on borrowed funds decreased $0.3 million due to the payoff of FHLB advances totaling $45.0 million in Q4 2024.

Personnel costs, which include salaries and benefits for experienced bankers, along with occupancy and equipment expense, were noted as factors impacting period comparisons. Specifically, the comparison of Q1 2025 to prior periods was impacted by increases in salary and benefits due to incentive compensation related accruals and occupancy and equipment costs related to the newly constructed headquarters and the Owatonna branch buildings.

Technology and cybersecurity investment costs are embedded within the overall noninterest expense structure. The overall improvement in the efficiency ratio for West Bancorporation, Inc. in Q1 2025 was primarily due to the increase in net interest income and a decrease in noninterest expense, partially offset by a decrease in trust services income.

Here's a quick look at key comparative figures impacting the cost/income dynamic for Q1 2025:

Metric	Q1 2025 Value	Q4 2024 Value
Net Interest Income (in millions)	$20.9	$19.4
Efficiency Ratio (non-GAAP)	56.37%	60.79%
Cost of Deposits Change vs Q4 2024	Decreased 38 bps	N/A

General and administrative expenses fall under the broader noninterest expense category. The management of these costs contributed to the efficiency ratio improvement. The company had no significant onetime items in noninterest expense in Q1 2025.

Key cost-related drivers and outcomes include:

• Cost of interest-bearing deposits decreased 38 bps from Q4 2024 to Q1 2025.
• Interest expense on borrowed funds decreased $0.3 million.
• Noninterest expense decreased quarter-over-quarter, aiding the efficiency ratio.
• Occupancy costs increased due to the new headquarters.

Finance: draft the full noninterest expense breakdown for Q2 2025 by end of next week.

West Bancorporation, Inc. (WTBA) - Canvas Business Model: Revenue Streams

The revenue streams for West Bancorporation, Inc. are fundamentally tied to its core banking activities, with a heavy reliance on the spread between interest earned on assets and interest paid on liabilities.

Net Interest Income (NII) from loans and securities is the primary source of revenue for West Bancorporation, Inc. You saw this clearly in the first quarter of 2025, where the Net interest income of $20.9 million was reported. This represented an increase compared to $19.4 million in the fourth quarter of 2024. Honestly, this NII has been growing, marking five consecutive quarters of increases as of Q1 2025. The net interest margin (NIM) on a fully tax-equivalent basis reached 2.28 percent for the first quarter of 2025.

To give you a clearer picture of how the top line is structured based on the latest available figures, here is a look at the components:

Revenue Component	Period/Date	Amount (in millions)
Net Interest Income (NII)	Q1 2025	$20.9
Total Revenue (Net Interest Income + Noninterest Income)	Q3 2025 (ending Sep 30, 2025)	$25.0
Total Revenue (Net Interest Income + Noninterest Income)	Q1 2025	$23.1
Trailing Twelve Months Revenue	Ending Sep 30, 2025	$91.78

Beyond the interest income, West Bancorporation, Inc. generates noninterest income from various fee-based services. The principal sources of Company revenue from West Bank include service charges on deposit accounts, trust fees, and interest on fixed-income securities.

Service charges and fees on deposit accounts contribute to the revenue mix. For context on the scale, in the fourth quarter of 2024, service charges on deposit accounts were reported at $1.843 million (using the figures in thousands from the 2024 annual report data).

Trust and wealth management fees are another component. You should note that the trust services income saw a sequential decrease in Q1 2025 compared to Q4 2024. This was because the fourth quarter of 2024 included a large one-time fee within trust services income. For the fourth quarter of 2024, trust services income was reported at $3.068 million (in thousands).

Gain on sale of loans is a less frequent revenue source. In Q1 2025, the loan portfolio saw approximately $100 million in payoffs from asset sale and refinance activity. While the proceeds from investment security sales in Q4 2024 were used to fund loan growth, the direct gain on sale of loans for 2025 is not explicitly detailed in the immediate reports, but the activity suggests potential for this stream.

Here are the key noninterest income line items from the end of 2024 for reference on fee scale:

• Service charges on deposit accounts (Q4 2024): $1.843 million
• Debit card usage fees (Q4 2024): $1.969 million
• Trust services (Q4 2024): $3.068 million
• Loan swap fees (Q4 2024): $0.431 million

Finance: draft Q2 2025 noninterest income comparison by Wednesday.