Arcos Dorados Holdings Inc. (ARCO): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el vibrante paisaje de la franquicia latinoamericana de comida rápida, Arcos Dorados Holdings Inc. (ARCO) surge como una potencia, navegando magistralmente el complejo terreno de las operaciones de McDonald's en todo 20 países. Esta empresa dinámica transforma el modelo de negocio de comida rápida tradicional en una empresa sofisticada y basada en la tecnología que combina sin problemas la consistencia de la marca global con los matices del mercado local, creando una estrategia convincente que resuena con millones de consumidores diariamente.

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negocio: asociaciones clave

McDonald's Corporation (Acuerdo de franquicia global)

Arcos Dorados tiene los derechos exclusivos para operar restaurantes McDonald's en 20 países de América Latina y el Caribe. A partir de 2023, la compañía opera 2.266 restaurantes McDonald's en la región. El acuerdo de franquicia maestra con McDonald's Corporation proporciona apoyo operativo integral y pautas de marca.

Métrico de asociación	Datos específicos
Restaurantes totales	2,266 ubicaciones de McDonald's
Cobertura geográfica	20 países latinoamericanos y caribeños
Renovación del acuerdo de franquicia	Extendido hasta 2039

Proveedores de alimentos locales y productores agrícolas

Arcos Dorados mantiene asociaciones estratégicas con productores agrícolas locales en América Latina.

• Brasil: 12 proveedores de alimentos principales
• Argentina: 8 productores agrícolas locales
• México: 10 socios regionales de adquisición de alimentos

País	Inversión de proveedores locales	Volumen de adquisición anual
Brasil	$ 78.5 millones	126,000 toneladas métricas
Argentina	$ 42.3 millones	68,500 toneladas métricas
México	$ 65.7 millones	95,200 toneladas métricas

Desarrolladores de bienes raíces y propietarios

Arcos Dorados colabora con socios inmobiliarios para ubicaciones de restaurantes y estrategias de expansión.

• Asociaciones de propiedad total: 42 empresas de desarrollo inmobiliario
• Duración promedio de arrendamiento: 15 años
• Inversión inmobiliaria anual: $ 92.6 millones

Proveedores de tecnología y servicios digitales

Las asociaciones de tecnología estratégica apoyan la transformación digital y la eficiencia operativa.

Socio tecnológico	Servicio proporcionado	Inversión anual
IBM	Infraestructura en la nube	$ 12.4 millones
SAVIA	Planificación de recursos empresariales	$ 8.7 millones
Salesforce	Gestión de la relación con el cliente	$ 5.3 millones

Agencias locales de marketing y publicidad

Arcos Dorados involucra a socios de marketing regionales para estrategias promocionales específicas.

• Asociaciones de agencia de marketing total: 27
• Gastos anuales de marketing: $ 45.2 millones
• Inversión de marketing digital: 62% del presupuesto de marketing total

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negocio: actividades clave

Operaciones de restaurantes y gestión de servicios de alimentos

A partir de 2024, Arcos Dorados opera 2.266 restaurantes McDonald's en 20 países de América Latina. La compañía administra 1,040 restaurantes de propiedad directa y 1,226 ubicaciones franquiciadas.

Métrica operacional	Número
Restaurantes totales	2,266
Restaurantes propiedad de la empresa	1,040
Restaurantes franquiciados	1,226

Desarrollo de marketing de marca y experiencia del cliente

Arcos Dorados invirtió $ 78.4 millones en gastos de marketing en 2023, centrándose en canales de marketing digital y tradicional.

• Presupuesto de marketing digital: $ 32.6 millones
• Presupuesto de marketing tradicional: $ 45.8 millones
• Plataformas de participación del cliente: 3 canales digitales primarios

Gestión de la cadena de suministro y logística

La compañía opera 8 centros de distribución en América Latina, administrando el suministro de alimentos para 2.266 restaurantes.

Métrica de la cadena de suministro	Valor
Centros de distribución	8
Adquisición anual de alimentos	$ 1.2 mil millones
Contratos de proveedores locales	126

Innovación de menú y desarrollo de productos

En 2023, Arcos Dorados lanzó 12 nuevos elementos de menú y realizó 48 sesiones de pruebas de productos en todos los mercados.

• Nuevos elementos de menú lanzados: 12
• Sesiones de prueba de productos: 48
• Adaptaciones regionales del menú: 7 menús diferentes específicos del mercado

Plataforma digital y mantenimiento de aplicaciones móviles

Las plataformas digitales generaron $ 426 millones en ventas durante 2023, lo que representa el 18.7% de los ingresos totales.

Métrica de plataforma digital	Valor
Ventas digitales	$ 426 millones
Descargas de aplicaciones móviles	3.2 millones
Porcentaje de ventas digitales	18.7%

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negocio: recursos clave

Red de restaurantes extensa

A partir de 2023, Arcos Dorados opera 2.266 restaurantes McDonald's en 20 países de América Latina. El desglose del restaurante incluye:

País	Número de restaurantes
Brasil	1,048
México	436
Argentina	283
Otros países latinoamericanos	499

Reconocimiento de marca y activos intelectuales

Acuerdo de franquicia maestra de McDonald's Proporciona derechos exclusivos para operar restaurantes McDonald's en América Latina hasta 2027.

• Derechos de marcas registradas en 20 países
• Acuerdos de desarrollo exclusivos con McDonald's Corporation
• Sistemas operativos patentados y protocolos de capacitación

Recursos operativos y de gestión

A partir de 2023, Arcos Dorados emplea a aproximadamente 64,000 trabajadores en América Latina.

Categoría de gestión	Número de empleados
Ejecutivos corporativos	120
Gerentes regionales	580
Gerentes de restaurantes	2,266
Personal operativo	61,034

Infraestructura digital

Las plataformas de pedido digital generan el 35% de las ventas totales a partir de 2023.

• Aplicación móvil disponible en 20 países
• Asociaciones de entrega en línea con múltiples plataformas
• Integración de pagos digitales en la red de restaurantes

Ubicaciones estratégicas geográficas

Distribución de restaurantes en los mercados latinoamericanos:

Región	Porcentaje de restaurantes
Brasil	46.3%
México	19.3%
Argentina	12.5%
Otros países	22.0%

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negocio: propuestas de valor

Experiencia gastronómica de comida rápida consistente y familiar

Arcos Dorados opera 2,266 restaurantes McDonald's en 20 países de América Latina a partir de 2023. La compañía generó $ 4.4 mil millones en ingresos totales en 2022, con una experiencia de marca consistente en los mercados.

Región	Número de restaurantes	Porcentaje de huella total
Brasil	1,088	48.0%
México	436	19.2%
Argentina	280	12.4%
Otros países	462	20.4%

Opciones de comida asequible para diversos datos demográficos

El precio promedio de la comida oscila entre $ 3- $ 7 en los mercados latinoamericanos. Atiende a varios segmentos de ingresos con precios estratégicos.

• Elementos del menú de valor que comienzan en $ 1.50
• Comidas combinadas con un precio entre $ 4- $ 6
• Paquetes de comida familiar que cuestan $ 10- $ 15

Servicio rápido y conveniencia

Tiempo de preparación de pedido promedio: 3-5 minutos. Las plataformas de pedido digital representan el 25% de las ventas totales en 2022.

Canal de servicio	Porcentaje de ventas
En la tienda	45%
Auto-servicio	30%
Digital/Entrega	25%

Adaptaciones de menú localizadas

Los elementos del menú específicos del mercado contribuyen al 15-20% de las ofertas de menú totales en diferentes países.

• Brasil: Brigadeiro McFlurry
• Argentina: Ofertas de estilo empanada
• México: variaciones de menú picante

Capacidades modernas de pedidos digitales y entrega

Los ingresos de la plataforma digital alcanzaron los $ 1.1 mil millones en 2022, lo que representa el 25% de las ventas totales. Las descargas de aplicaciones móviles excedieron los 10 millones en los mercados latinoamericanos.

Plataforma digital	Usuarios activos	Frecuencia de pedido
Aplicación móvil	10 millones	2.5 pedidos/mes/usuario
Plataforma web	5 millones	1.8 pedidos/mes/usuario

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negocios: relaciones con los clientes

Programa de lealtad (McRewards)

A partir de 2024, el programa de fidelización de McRewards cubre 20 países en América Latina. El programa tiene 12.5 millones de miembros activos. Los miembros reciben puntos digitales que se pueden canjear para los elementos del menú.

Métrico	Valor
Miembros del programa de fidelización total	12.5 millones
Países con programa	20
Tasa de redención de puntos promedio	34%

Compromiso de aplicaciones móviles

Arcos Dorados Mobile App tiene 8.3 millones de usuarios activos en América Latina. La aplicación genera el 22% de las ventas digitales para la empresa.

Módulo de aplicación móvil	Valor
Usuarios activos	8.3 millones
Contribución de ventas digitales	22%

Interacción en las redes sociales

Arcos Dorados mantiene la presencia activa de las redes sociales en las plataformas:

• Seguidores de Instagram: 5.6 millones
• Seguidores de Facebook: 4.2 millones
• Seguidores de Twitter: 1.8 millones

Campañas de marketing personalizadas

La compañía invierte $ 42 millones anuales en estrategias de marketing digital específicas. Las campañas personalizadas generan tasas de participación del cliente 18% más altas.

Iniciativas centradas en la comunidad y la juventud

Arcos Dorados invierte $ 15.7 millones anuales en programas juveniles y comunitarios en América Latina. Estas iniciativas llegan directamente a aproximadamente 500,000 jóvenes.

Métrica de iniciativa	Valor
Inversión anual	$ 15.7 millones
Alcanzar	500,000 jóvenes

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negocio: canales

Ubicaciones de restaurantes físicos

A partir de 2023, Arcos Dorados opera 2.266 restaurantes McDonald's en 20 países de América Latina y el Caribe. El desglose de los tipos de restaurantes incluye:

Tipo de restaurante	Número de ubicaciones
Restaurantes tradicionales	2,088
Ubicaciones de truco	1,249
Ubicaciones de McCafé	463

Aplicación móvil

La aplicación móvil McDonald's para Arcos Dorados Markets informó las siguientes métricas en 2023:

• 3.5 millones de usuarios mensuales activos
• Ventas digitales que representan el 36% de las ventas totales en Brasil
• Más de 15 millones de descargas en los mercados latinoamericanos

Plataformas de entrega en línea

Las asociaciones del canal de entrega incluyen:

Plataforma de entrega	Penetración del mercado
Rappi	Disponible en 9 países
ruidoso	Dominante en Brasil
Uber come	Disponible en 6 países

Plataformas de redes sociales

Métricas de compromiso de las redes sociales para 2023:

• Seguidores de Instagram: 8.4 millones en los mercados latinoamericanos
• Seguidores de Facebook: 12.6 millones
• Compromiso de tiktok: 1.2 millones de seguidores

Servicios de entrada

Rendimiento del canal de transmisión en 2023:

Métrico	Valor
Ubicaciones totales de transmisión	1,249
Porcentaje de ventas a través de Drive-Thru	42%
Tiempo de transacción promedio de transmisión	180 segundos

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negocio: segmentos de clientes

Jóvenes profesionales urbanos

Desglose demográfico para este segmento:

Rango de edad	Nivel de ingresos	Porcentaje del mercado objetivo
25-40 años	$35,000 - $75,000	22.5%
Centros urbanos	Empleo profesional	18.3%

Familias

Características del segmento familiar:

• Tamaño promedio del hogar: 3.7 personas
• Ingresos familiares promedio: $ 42,500
• Los principales tomadores de decisiones: padres de 30 a 45 años

Estudiantes

Análisis de segmento de estudiantes:

Nivel educativo	Gastos mensuales de AVG	Frecuencia de visitas de restaurante
Escuela secundaria	$85	8-10 veces al mes
Universidad	$120	12-15 veces al mes

Consumidores de ingresos medios

Detalles del segmento de ingresos:

• Rango anual de ingresos del hogar: $ 20,000 - $ 50,000
• Representa el 45.7% de la base total de clientes
• Poder adquisitivo principal en mercados latinoamericanos

Entusiastas de los restaurantes de servicio rápido

Métricas de comportamiento del consumidor:

Frecuencia de comedor	Tipo de comida preferida	Gasto promedio
2-3 veces por semana	Comidas combinadas	$7.50
Preferencia de pedido digital	Usuarios de aplicaciones móviles	37.6%

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negocio: Estructura de costos

Adquisición de alimentos e ingredientes

A partir de 2023, Arcos Dorados gastó aproximadamente $ 2.3 mil millones en adquisiciones de alimentos e ingredientes en sus 2,266 restaurantes en América Latina.

Categoría de ingredientes	Costo anual (USD)	Porcentaje de adquisiciones totales
Carne de res	$ 685 millones	29.8%
Aves de corral	$ 452 millones	19.6%
Productos lácteos	$ 276 millones	12%
Embalaje	$ 218 millones	9.5%

Alquiler y mantenimiento del restaurante

En 2023, Arcos Dorados asignó $ 412 millones para gastos de alquiler y mantenimiento de restaurantes en sus operaciones.

• Alquiler mensual promedio por restaurante: $ 15,200
• Costo de mantenimiento anual por restaurante: $ 62,000
• Cartera de bienes raíces totales: 2,266 restaurantes

Salario de empleados y capacitación

Los gastos totales relacionados con los empleados en 2023 alcanzaron los $ 789 millones.

Categoría de empleado	Costo salarial anual (USD)	Número de empleados
Personal de restaurantes	$ 512 millones	48,000
Gestión	$ 177 millones	3,200
Programas de capacitación	$ 100 millones	N / A

Gastos de marketing y publicidad

El gasto de marketing para 2023 fue de $ 186 millones, lo que representa el 3.2% de los ingresos totales.

• Marketing digital: $ 62 millones
• Publicidad tradicional: $ 94 millones
• Campañas promocionales: $ 30 millones

Tecnología e inversiones en infraestructura digital

Las inversiones en tecnología totalizaron $ 95 millones en 2023.

Categoría de tecnología	Inversión (USD)
Plataformas de pedidos digitales	$ 38 millones
Sistemas de punto de venta	$ 27 millones
Ciberseguridad	$ 15 millones
Desarrollo de aplicaciones móviles	$ 15 millones

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negocios: flujos de ingresos

Ventas de alimentos y bebidas

En 2022, Arcos Dorados reportó ingresos totales de $ 4.4 mil millones. Las ventas de restaurantes representaron la mayoría de estos ingresos, con un promedio de 2,266 restaurantes que operan en 20 países en América Latina y el Caribe.

Categoría de ingresos	Cantidad de 2022	Porcentaje de ingresos totales
Ventas de restaurantes	$ 4.1 mil millones	93.2%
Otras ventas	$ 300 millones	6.8%

Regalías de franquicia

A partir de 2022, Arcos Dorados operaba 2.266 restaurantes, con 2.186 ubicaciones de propiedad de la compañía y 80 franquiciadas.

• Tasa de regalías de la franquicia: 4-5% de las ventas brutas
• Ingresos de franquicia total: aproximadamente $ 12-15 millones anuales

Comisiones de servicio de entrega

Las ventas de entrega digital representaron el 25% de las ventas totales en 2022, con asociaciones que incluyen RAPPI, IFOOD y otras plataformas de entrega locales.

Plataforma de entrega	Tasa de comisión estimada
Rappi	15-20%
ruidoso	12-18%

Servicios de catering y eventos especiales

Flujo de ingresos limitado, estimado en menos del 2% de los ingresos totales.

Monetización de la plataforma digital

Las descargas de aplicaciones móviles y las plataformas de pedido digital generaron flujos de ingresos adicionales.

• Usuarios de aplicaciones móviles: más de 10 millones de usuarios activos en 2022
• Porcentaje de ventas digitales: 25% de las ventas totales

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Value Propositions

You're looking at the core reasons why customers choose Arcos Dorados Holdings Inc. across Latin America and the Caribbean, especially as they push hard on digital adoption through late 2025.

Speed and Convenience: QSR leader in Latin America and the Caribbean

Arcos Dorados Holdings Inc. solidifies its value proposition by being the world's largest independent McDonald's franchisee, which means they operate the largest quick service restaurant chain across the entire region. As of the third quarter of 2025, the company managed a footprint of exactly 2,479 restaurants across 21 countries and territories. This scale is a direct value proposition for convenience, ensuring a familiar experience is always nearby.

Digital Omnichannel Experience: Seamless ordering via app, kiosk, drive-thru, and delivery

The digital push is clearly a major value driver. In the third quarter of 2025, the company reported that digital channels-which include the Mobile App, Delivery, and Self-order Kiosks-accounted for a commanding 61% of all systemwide sales. This digital sales contribution grew by 11.2% year-over-year in U.S. dollars for that quarter alone. Furthermore, the loyalty program is a key part of this ecosystem, having expanded to reach over 23.6 million registered members by the end of Q3 2025, active in more than 70% of their locations.

Here's a quick look at how the digital focus has ramped up:

• Digital channels share of systemwide sales (Q3 2025): 61%.
• Loyalty Program members (Q3 2025 end): 23.6 million.
• New restaurants opened in Q3 2025: 22.
• Systemwide comparable sales growth (Q3 2025): 12.7%.

To be fair, this digital momentum has been building; in Q2 2025, digital channels already contributed more than 60% of systemwide sales.

Metric	Value (Q3 2025)	Context
Total Revenues (USD millions)	1,192.83	New single-quarter high.
Systemwide Comparable Sales Growth	12.7%	In-line with blended inflation.
Digital Channel Sales Growth (YoY USD)	11.2%	Driving omnichannel adoption.
Net Debt / Adjusted EBITDA Ratio	1.2x	Reflecting a strong balance sheet position.

Affordability and Value: Targeted pricing platforms for value-conscious consumers

Arcos Dorados Holdings Inc. manages value by ensuring its pricing keeps pace with the challenging macro environment. Systemwide comparable sales growth in Q3 2025 hit 12.7%, which management noted was in-line with the blended inflation rate for the period. This suggests successful pricing strategies are being deployed to maintain margins while keeping the offering accessible. For instance, in Brazil, the focus was explicitly on pricing above inflation to counteract severe input cost pressures, such as beef costs which were up 35% year-over-year.

Consistent Global Brand: Reliable quality and familiar menu items

The value proposition rests heavily on the reliability of the global brand they represent. With 2,479 restaurants across 21 countries as of late 2025, the brand offers a standardized, reliable experience. The company continues to invest in its physical presence, having opened 22 new restaurants in the third quarter of 2025 alone, reinforcing accessibility and modernization across its vast territory.

Social Impact: Providing first formal job opportunities for young people

Arcos Dorados Holdings Inc. positions itself as a significant engine for youth development in the region. The company employs over 100,000 young people across Latin America and the Caribbean, effectively serving as a major source of first formal job opportunities. New hires reportedly receive 30 hours of structured training. Annually, with approximately 68,000 people starting their employment journeys, this translates to more than two million training hours delivered across the system each year.

Finance: draft 13-week cash view by Friday.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Customer Relationships

You're focused on how Arcos Dorados Holdings Inc. (ARCO) keeps customers coming back and spending more in a region with constant economic shifts. Their approach to customer relationships is heavily weighted toward digital engagement, which is now driving the majority of their business.

Loyalty Program: Digital engagement to drive visit frequency and higher average check.

The loyalty program is central to driving repeat business. Members of the program historically make between 1.5 and 2 times more purchases than non-members, which directly translates to higher visit frequency and a larger average check for that segment. By the third quarter of 2025, the program was active in over 70% of Arcos Dorados Holdings Inc. restaurants and is on track to be fully rolled out across all major markets by the end of 2025.

Personalized Offers: Mobile app-based marketing to 23.6 million members.

The scale of their personalized marketing is significant. As of the third quarter of 2025, the mobile app-based loyalty program reached more than 23.6 million registered members. This represents a nearly 50% surge in membership compared to the prior year, showing rapid adoption of their digital-first approach. This large base allows for highly targeted offers that help drive sales even when macro conditions are tough.

Here's a quick look at the digital engagement metrics as of the latest reported period:

Metric	Value (Q3 2025)	Context
Total Loyalty Program Members	23.6 million	Represents nearly a 50% surge year-over-year.
Systemwide Sales via Digital Channels	61%	Includes Mobile App, Delivery, and Self-order Kiosks.
Digital Sales Growth (YoY)	11.2%	Year-over-year growth in U.S. dollars for Q3 2025.
EOTF Restaurant Portfolio Share (Q1 2025)	68%	Restaurants emphasizing digital ordering and self-service.

Self-Service: High-tech interaction via self-order kiosks in EOTF restaurants.

Arcos Dorados Holdings Inc. is embedding high-tech interaction directly into the ordering process through self-order kiosks, primarily within its Experience of the Future (EOTF) format restaurants. As of Q1 2025, 68% of the company's portfolio was in this modernized EOTF format, which heavily features these kiosks. The shift to digital channels, which includes kiosks, is clearly working, as 61% of systemwide sales flowed through these methods in Q3 2025. For the broader industry, using kiosks can lead to order processing times dropping by up to 40% and can boost the average ticket size by 8% to 15%, depending on the menu type, by prompting upsells.

Customer Service Culture: Cooltura de Servicio focused on enhancing guest satisfaction.

The operational focus is codified in the company's core values, which include a commitment to Quality, Service, and Cleanliness. This cultural drive, which they refer to internally as Cooltura de Servicio, is meant to translate into tangible guest satisfaction. The company states it provides the highest standards of quality, food safety, and hygiene across its operations. The goal here is to ensure that the efficiency gained from digital tools doesn't come at the expense of the guest experience. You can see this commitment reflected in their operational priorities:

• Delivering the highest standards of quality.
• Maintaining food safety and hygiene protocols.
• Strengthening the bond with guests digitally.
• Achieving robust market share gains in many markets.

Finance: review the Q4 2025 projected impact of loyalty program penetration on average check size by market by next Tuesday.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Channels

You're looking at how Arcos Dorados Holdings Inc. gets its product to the customer across Latin America and the Caribbean as of late 2025. It's a multi-pronged approach, balancing traditional brick-and-mortar presence with a massive digital push. Honestly, the numbers show where the focus is right now.

The core physical footprint is still largely under direct control. Arcos Dorados owns, manages and operates approximately 75% of its restaurant locations. This means the majority of sales flow directly through company-operated restaurants, giving Arcos Dorados direct control over the guest experience and pricing at those units. The remaining locations are run by third-party operators.

The real story in the Channels block is the digital acceleration. For the third quarter of 2025, digital channels-which include the Mobile app, Delivery, and Self-order Kiosks-generated a massive 61% of total systemwide sales. This digital sales mix climbed 11.2% year-over-year in U.S. dollars for that quarter, showing this isn't just a trend but the primary transaction method for many guests. This strategy is key to maintaining market share in a volatile region.

The physical channels are being modernized to support this omnichannel strategy. Drive-Thru remains a key physical channel for sales acceleration, which is why the company opened 22 new restaurants in Q3 2025, with a focus on free-standing locations designed to maximize Drive-Thru throughput. At the end of Q3 2025, the total restaurant count stood at 2,479 units across the region.

Integration with third-party delivery services is inherent in the Digital Channels metric, but the internal loyalty program is also a major channel driver. By the end of Q3 2025, the Loyalty Program reached 23.6 million registered members, active in over 70% of the restaurant footprint. This program helps drive frequency across all sales channels.

Here's a quick look at the scale and mix of the Channels as of the end of Q3 2025:

Channel Metric	Data Point	Context/Period
Total Systemwide Revenue	$1.2 billion	Q3 2025 Total Revenues
Digital Channel Sales Mix	61%	Q3 2025 Systemwide Sales
Digital Sales Growth (YoY)	11.2%	Q3 2025 in US Dollars
Company-Operated Locations	Approx. 75%	Of total affiliated locations
Sub-Franchised Locations	Approx. 25%	Of total affiliated locations
Total Restaurant Units	2,479	As of September 30, 2025
New Restaurants Opened	22	During Q3 2025

The structure of the physical and digital interaction points is critical to Arcos Dorados Holdings Inc.'s performance:

• Company-Operated Restaurants generate direct sales revenue.
• Sub-Franchised Restaurants contribute revenue via rental income/royalties.
• Digital Channels include Mobile App, Delivery, and Self-order Kiosks.
• Loyalty Program membership reached 23.6 million members by Q3 2025 end.
• Systemwide Comparable Sales grew 12.7% in Q3 2025, in-line with blended inflation.

The focus on Experience of the Future (EOTF) restaurants is a channel investment, with 22 new units opened in the quarter to support these modern service models. If onboarding takes 14+ days, churn risk rises, but here the focus is on physical upgrades supporting digital ordering.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Customer Segments

You're looking at the core groups Arcos Dorados Holdings Inc. serves across its vast Latin American and Caribbean footprint. This isn't a single market play; it's about tailoring the experience across wildly different economic realities, from stable economies to those battling high inflation.

Mass Market Consumers

Arcos Dorados Holdings Inc. targets the broad consumer base that makes up the quick-service restaurant (QSR) landscape in the region. This is supported by an unmatched geographic scale. The company holds the exclusive right to own, operate, and franchise McDonald's restaurants across 21 Latin American and Caribbean countries and territories as of mid-2025. This massive footprint means the core customer is anyone seeking a consistent, recognized brand experience across this diverse geography.

The sheer scale of operations means they serve a huge volume of people daily. For instance, in the third quarter of 2025, the company reported total revenues of $1.2 billion.

Families

The family segment is definitely a core focus, built on the brand's heritage as a family business. Management explicitly noted that the family segment deepened its emotional connection with guests during the third quarter of 2025 through specific marketing efforts. This focus is often tied to specific product offerings and promotions.

Key elements driving engagement with this segment include:

• Targeted product tie-ins using popular licenses like Hello Kitty and Tiny TAN.
• Dessert sales boosted by localized McFlurry flavors and popular licenses.
• The overall brand promise of creating memorable experiences.

Digital Users

Tech-savvy consumers are now central to the Arcos Dorados Holdings Inc. strategy, driving significant sales volume through its omnichannel approach. The investment in digital capabilities is paying off handsomely. In the third quarter of 2025, a massive 61% of systemwide sales flowed through digital channels, which include the mobile app, delivery platforms, and self-order kiosks. This represents an 11.2% year-over-year climb in digital sales in U.S. dollars for that quarter.

The loyalty program is the engine for this segment, designed to increase visit frequency and customer retention. By the end of the third quarter of 2025, the program had grown to over 23.6 million registered members, which is nearly a 50% surge from the end of 2024. Furthermore, the program was active in over 70% of all restaurants, on target to reach all main markets by the end of 2025.

Here's a quick look at the digital penetration metrics as of late 2025:

Metric	Value (Q3 2025)	Context
Digital Channel Sales Share	61%	Of systemwide sales.
Loyalty Program Members	Over 23.6 million	Registered members.
Loyalty Program Restaurant Coverage	Over 70%	Of the restaurant footprint.

Value Seekers

Navigating the region's economic volatility, especially in high-inflation markets, makes the Value Seeker segment critical. Arcos Dorados Holdings Inc. keeps its affordability platforms as a strategic priority to offer good value for money to guests. This is evidenced by strong performance in markets with significant local inflation challenges.

For example, in the third quarter of 2025, systemwide comparable sales growth in Argentina was 1.3x local inflation, and in Mexico, it was 1.8x local inflation, showing the ability to adjust pricing while maintaining sales momentum. The company also leveraged platforms like the McCrispy Chicken to introduce new sandwiches and bundles, catering to price-conscious yet quality-seeking consumers.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive the operational engine for Arcos Dorados Holdings Inc. as of late 2025. These are the major drains on revenue that management must control to deliver returns across their 21 Latin American and Caribbean markets.

Key Cost Components

The cost structure is heavily influenced by franchise obligations, commodity volatility, and the sheer scale of the workforce required to run nearly 2,500 restaurants.

• Royalty Fees: Payment of 6.0% of gross sales to McDonald's Corporation (2025 MFA rate).
• Cost of Goods Sold (COGS): Significant expense, impacted by commodity costs like 35% higher beef in Q3 2025.
• Payroll and Labor Costs: Wages for over 100,000 employees.
• Occupancy Costs: Rent and operating expenses for restaurant locations.
• Capital Expenditures: Property and equipment expenditures of $179.9 million for the first nine months of 2025.

Royalty Fees and Franchise Obligations

The Master Franchise Agreement (MFA) renewal, effective January 1, 2025, locks in a specific cost. This rate is a direct percentage of top-line sales, meaning it is incurred regardless of profitability. For the first ten years, the rate is set at 6.0% of gross sales.

Here's how that royalty fee relates to recent revenue performance:

Metric	Amount
Q3 2025 Total Revenue	$1.2 billion
9M 2025 Total Revenue	$3,411.72 million
Royalty Rate (2025-2034)	6.0%

The new rate is slightly lower than the 7% Arcos Dorados had primarily paid under the previous agreement, which management noted helped offset margin pressure.

Cost of Goods Sold (COGS) and Input Pressure

Food and paper costs are a massive component of the overall cost base. In the third quarter of 2025, this category was a primary driver of margin pressure, even as the company achieved operational efficiencies elsewhere. Specifically, Arcos Dorados management pointed to 35% higher beef costs impacting the Adjusted EBITDA performance year-over-year, excluding a significant tax credit.

The company is actively managing this through pricing strategies, as seen by systemwide comparable sales growth of 12.7% in Q3 2025, which was in-line with blended inflation for the period.

Payroll and Labor Costs

Labor is inherently high in the Quick Service Restaurant sector, and Arcos Dorados is one of the region's largest employers. As of June 30, 2025, the company employed over 100,000 individuals across its operations. Management has focused on driving productivity within this large base, citing 'Increased payroll productivity' as a positive factor that helped expand the Adjusted EBITDA margin.

Occupancy Costs

This category covers rent and operating expenses for the restaurant locations. Like labor, these costs are substantial due to the large physical footprint. For the third quarter of 2025, franchised restaurants' occupancy expenses were reported at $22,619 thousand (or $22.62 million).

Still, the company achieved 'leverage in occupancy and other operating expenses,' which contributed positively to the Adjusted EBITDA margin comparison against the prior year.

Cost Component Detail	Q3 2025 Expense (in thousands USD)
Franchised Restaurants Occupancy Expenses	22,619
General and Administrative Expenses	76,824

Capital Expenditures (CapEx)

Arcos Dorados is in an investment cycle, modernizing its restaurants to the Experience of the Future (EOTF) format and expanding the footprint. This heavy investment is a significant cash outflow. For the nine-month period ended September 30, 2025, total property and equipment expenditures totaled $179.9 million.

The company is on track to deliver its full-year guidance for new restaurant openings, with more than half of the CapEx for the third quarter invested in these new locations. The full-year 2025 Capital Expenditures guidance is projected to be between $300 million and $350 million.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Revenue Streams

You're looking at the top-line drivers for Arcos Dorados Holdings Inc. as of late 2025. The revenue streams are heavily weighted toward direct restaurant sales, but the digital shift is clearly the most dynamic part of the business right now.

Sales from Company-Operated Restaurants form the core of the revenue base. For the third quarter of 2025, total company revenues hit $1.2 billion. To put that volume in context, Arcos Dorados Holdings Inc. ended the quarter operating 2,479 locations across its footprint. Systemwide Comparable Sales, which gives you a cleaner look at existing store performance, grew 12.7% versus the prior year in that same quarter.

Here's a quick look at the key financial results from that period:

Metric	Q3 2025 Amount	Context/Comparison
Total Revenue	$1.2 billion	Up 5.2% in US dollars versus the prior year quarter
Net Income	$150.4 million	Reported for Q3 2025
Adjusted EBITDA	$201.1 million	Reported for Q3 2025
Nine-Month Revenue (YTD)	$3.41 billion	For the nine months ended September 30, 2025
Nine-Month Net Income (YTD)	$186.95 million	For the nine months ended September 30, 2025

Rental Income from Sub-Franchisees is the second component, though we don't have a specific dollar figure for Q3 2025. This stream comes from franchised locations, typically structured as a fixed fee or a percentage of sales paid back to Arcos Dorados Holdings Inc. as the master franchisee.

Digital Sales are definitely the major growth driver you need to watch. Revenue generated through the Mobile App, Delivery services, and Self-order Kiosks rose 11.2% year-over-year in US dollars for the third quarter. More importantly, this channel contributed 61% of all systemwide sales in the quarter. That's more than half the business flowing through digital touchpoints.

Net Income for the quarter was reported at $150.4 million. Honestly, you can't look at that number without noting the significant one-time item: the result included a $125.2 million net benefit from a federal tax credit in Brazil related to prior periods (2016-2023).

Here are some other key operational statistics that feed into these revenue numbers:

• Systemwide Comparable Sales growth was 12.7% in Q3 2025.
• The Loyalty Program reached more than 70% of all restaurants by the end of Q3 2025.
• The Company opened 22 restaurants across the region in the third quarter of 2025.
• Net Debt to Adjusted EBITDA leverage ratio was a comfortable 1.2x as of September 30, 2025.

Finance: draft a sensitivity analysis on the impact of a 5% drop in digital sales contribution by next week.