Arcos Dorados Holdings Inc. (ARCO): Business Model Canvas

In der dynamischen Landschaft des lateinamerikanischen Fast-Food-Franchising erweist sich Arcos Dorados Holdings Inc. (ARCO) als Kraftpaket, das sich meisterhaft durch das komplexe Terrain der McDonald's-Geschäfte bewegt 20 Länder. Dieses dynamische Unternehmen verwandelt das traditionelle Fast-Food-Geschäftsmodell in ein anspruchsvolles, technologiegetriebenes Unternehmen, das die globale Markenkonsistenz nahtlos mit den Nuancen des lokalen Marktes verbindet und so eine überzeugende Strategie schafft, die täglich bei Millionen von Verbrauchern Anklang findet.

Arcos Dorados Holdings Inc. (ARCO) – Geschäftsmodell: Wichtige Partnerschaften

McDonald's Corporation (Globale Franchising-Vereinbarung)

Arcos Dorados besitzt die exklusiven Rechte zum Betrieb von McDonald's-Restaurants in 20 Ländern in Lateinamerika und der Karibik. Im Jahr 2023 betreibt das Unternehmen 2.266 McDonald's-Restaurants in der Region. Der Master-Franchise-Vertrag mit McDonald's Corporation bietet umfassende operative Unterstützung und Markenrichtlinien.

Partnerschaftsmetrik	Spezifische Daten
Insgesamt Restaurants	2.266 McDonald's-Standorte
Geografische Abdeckung	20 lateinamerikanische und karibische Länder
Erneuerung des Franchisevertrags	Verlängert bis 2039

Lokale Lebensmittellieferanten und landwirtschaftliche Produzenten

Arcos Dorados unterhält strategische Partnerschaften mit lokalen Agrarproduzenten in ganz Lateinamerika.

• Brasilien: 12 Hauptnahrungsmittellieferanten
• Argentinien: 8 lokale Agrarproduzenten
• Mexiko: 10 regionale Lebensmittelbeschaffungspartner

Land	Investition lokaler Lieferanten	Jährliches Beschaffungsvolumen
Brasilien	78,5 Millionen US-Dollar	126.000 Tonnen
Argentinien	42,3 Millionen US-Dollar	68.500 Tonnen
Mexiko	65,7 Millionen US-Dollar	95.200 Tonnen

Immobilienentwickler und Immobilieneigentümer

Arcos Dorados arbeitet mit Immobilienpartnern für Restaurantstandorte und Expansionsstrategien zusammen.

• Gesamtzahl der Immobilienpartnerschaften: 42 Immobilienentwicklungsunternehmen
• Durchschnittliche Mietdauer: 15 Jahre
• Jährliche Immobilieninvestition: 92,6 Millionen US-Dollar

Technologie- und digitale Dienstleister

Strategische Technologiepartnerschaften unterstützen die digitale Transformation und die betriebliche Effizienz.

Technologiepartner	Service bereitgestellt	Jährliche Investition
IBM	Cloud-Infrastruktur	12,4 Millionen US-Dollar
SAP	Unternehmensressourcenplanung	8,7 Millionen US-Dollar
Salesforce	Kundenbeziehungsmanagement	5,3 Millionen US-Dollar

Lokale Marketing- und Werbeagenturen

Arcos Dorados engagiert regionale Marketingpartner für gezielte Werbestrategien.

• Gesamtzahl der Partnerschaften mit Marketingagenturen: 27
• Jährliche Marketingausgaben: 45,2 Millionen US-Dollar
• Investitionen in digitales Marketing: 62 % des gesamten Marketingbudgets

Arcos Dorados Holdings Inc. (ARCO) – Geschäftsmodell: Hauptaktivitäten

Restaurantbetrieb und Food-Service-Management

Im Jahr 2024 betreibt Arcos Dorados 2.266 McDonald's-Restaurants in 20 Ländern Lateinamerikas. Das Unternehmen verwaltet 1.040 Restaurants im eigenen Besitz und 1.226 Franchise-Standorte.

Betriebsmetrik	Nummer
Insgesamt Restaurants	2,266
Firmeneigene Restaurants	1,040
Franchise-Restaurants	1,226

Markenmarketing und Kundenerlebnisentwicklung

Arcos Dorados investierte im Jahr 2023 78,4 Millionen US-Dollar in Marketingausgaben und konzentrierte sich dabei auf digitale und traditionelle Marketingkanäle.

• Budget für digitales Marketing: 32,6 Millionen US-Dollar
• Traditionelles Marketingbudget: 45,8 Millionen US-Dollar
• Plattformen zur Kundenbindung: 3 primäre digitale Kanäle

Supply Chain und Logistikmanagement

Das Unternehmen betreibt acht Vertriebszentren in ganz Lateinamerika und verwaltet die Lebensmittelversorgung für 2.266 Restaurants.

Lieferkettenmetrik	Wert
Vertriebszentren	8
Jährliche Lebensmittelbeschaffung	1,2 Milliarden US-Dollar
Lokale Lieferantenverträge	126

Menüinnovation und Produktentwicklung

Im Jahr 2023 führte Arcos Dorados 12 neue Menüpunkte ein und führte 48 Produkttestsitzungen in allen Märkten durch.

• Neue Menüpunkte eingeführt: 12
• Produkttestsitzungen: 48
• Regionale Menüanpassungen: 7 verschiedene marktspezifische Menüs

Wartung digitaler Plattformen und mobiler Apps

Digitale Plattformen erwirtschafteten im Jahr 2023 einen Umsatz von 426 Millionen US-Dollar, was 18,7 % des Gesamtumsatzes entspricht.

Digitale Plattformmetrik	Wert
Digitaler Vertrieb	426 Millionen US-Dollar
Mobile App-Downloads	3,2 Millionen
Prozentsatz der digitalen Verkäufe	18.7%

Arcos Dorados Holdings Inc. (ARCO) – Geschäftsmodell: Schlüsselressourcen

Umfangreiches Restaurantnetzwerk

Im Jahr 2023 betreibt Arcos Dorados 2.266 McDonald's-Restaurants in 20 Ländern Lateinamerikas. Die Restaurantaufschlüsselung umfasst:

Land	Anzahl der Restaurants
Brasilien	1,048
Mexiko	436
Argentinien	283
Andere lateinamerikanische Länder	499

Markenbekanntheit und geistige Vermögenswerte

McDonald's-Master-Franchise-Vertrag gewährt exklusive Rechte zum Betrieb von McDonald's-Restaurants in Lateinamerika bis 2027.

• Eingetragene Markenrechte in 20 Ländern
• Exklusive Entwicklungsvereinbarungen mit McDonald's Corporation
• Proprietäre Betriebssysteme und Schulungsprotokolle

Betriebs- und Managementressourcen

Im Jahr 2023 beschäftigt Arcos Dorados rund 64.000 Mitarbeiter in ganz Lateinamerika.

Managementkategorie	Anzahl der Mitarbeiter
Führungskräfte von Unternehmen	120
Regionalmanager	580
Restaurantmanager	2,266
Operatives Personal	61,034

Digitale Infrastruktur

Digitale Bestellplattformen erwirtschaften ab 2023 35 % des Gesamtumsatzes.

• Mobile App in 20 Ländern verfügbar
• Online-Lieferpartnerschaften mit mehreren Plattformen
• Digitale Zahlungsintegration im gesamten Restaurantnetzwerk

Geografische strategische Standorte

Restaurantvertrieb auf lateinamerikanischen Märkten:

Region	Prozentsatz der Restaurants
Brasilien	46.3%
Mexiko	19.3%
Argentinien	12.5%
Andere Länder	22.0%

Arcos Dorados Holdings Inc. (ARCO) – Geschäftsmodell: Wertversprechen

Konsistentes und vertrautes Fast-Food-Speiseerlebnis

Arcos Dorados betreibt ab 2023 2.266 McDonald's-Restaurants in 20 Ländern Lateinamerikas. Das Unternehmen erwirtschaftete im Jahr 2022 einen Gesamtumsatz von 4,4 Milliarden US-Dollar mit einem einheitlichen Markenerlebnis in allen Märkten.

Region	Anzahl der Restaurants	Prozentsatz des gesamten Fußabdrucks
Brasilien	1,088	48.0%
Mexiko	436	19.2%
Argentinien	280	12.4%
Andere Länder	462	20.4%

Erschwingliche Essensoptionen für unterschiedliche Bevölkerungsgruppen

Der durchschnittliche Essenspreis liegt auf den lateinamerikanischen Märkten zwischen 3 und 7 US-Dollar. Bedienung verschiedener Einkommenssegmente mit strategischer Preisgestaltung.

• Preiswerte Menüpunkte beginnen bei 1,50 $
• Kombi-Mahlzeiten zum Preis zwischen 4 und 6 US-Dollar
• Essenspakete für Familien im Wert von 10 bis 15 US-Dollar

Schneller Service und Komfort

Durchschnittliche Auftragsvorbereitungszeit: 3-5 Minuten. Digitale Bestellplattformen machen im Jahr 2022 25 % des Gesamtumsatzes aus.

Servicekanal	Prozentsatz des Umsatzes
Im Laden	45%
Durchfahrt	30%
Digital/Lieferung	25%

Lokalisierte Menüanpassungen

Marktspezifische Menüpunkte machen in verschiedenen Ländern 15–20 % des gesamten Menüangebots aus.

• Brasilien: Brigadeiro McFlurry
• Argentinien: Angebote im Empanada-Stil
• Mexiko: Pikante Menüvariationen

Moderne digitale Bestell- und Liefermöglichkeiten

Der Umsatz mit digitalen Plattformen erreichte im Jahr 2022 1,1 Milliarden US-Dollar, was 25 % des Gesamtumsatzes entspricht. Auf den lateinamerikanischen Märkten wurden mehr als 10 Millionen mobile Apps heruntergeladen.

Digitale Plattform	Aktive Benutzer	Bestellhäufigkeit
Mobile App	10 Millionen	2,5 Bestellungen/Monat/Benutzer
Webplattform	5 Millionen	1,8 Bestellungen/Monat/Benutzer

Arcos Dorados Holdings Inc. (ARCO) – Geschäftsmodell: Kundenbeziehungen

Treueprogramm (McRewards)

Ab 2024 deckt das McRewards-Treueprogramm 20 Länder in ganz Lateinamerika ab. Das Programm hat 12,5 Millionen aktive Mitglieder. Mitglieder erhalten digitale Punkte, die gegen Menüpunkte eingelöst werden können.

Metrisch	Wert
Mitglieder des Total Loyalty-Programms	12,5 Millionen
Länder mit Programm	20
Durchschnittliche Einlösungsrate für Punkte	34%

Engagement in mobilen Apps

Die mobile App Arcos Dorados hat 8,3 Millionen aktive Benutzer in ganz Lateinamerika. Die App generiert 22 % des digitalen Umsatzes des Unternehmens.

Metrik für mobile Apps	Wert
Aktive Benutzer	8,3 Millionen
Digitaler Vertriebsbeitrag	22%

Interaktion mit sozialen Medien

Arcos Dorados unterhält eine aktive Social-Media-Präsenz auf allen Plattformen:

• Instagram-Follower: 5,6 Millionen
• Facebook-Follower: 4,2 Millionen
• Twitter-Follower: 1,8 Millionen

Personalisierte Marketingkampagnen

Das Unternehmen investiert jährlich 42 Millionen US-Dollar in gezielte digitale Marketingstrategien. Personalisierte Kampagnen generieren 18 % höhere Kundenbindungsraten.

Gemeinschafts- und jugendorientierte Initiativen

Arcos Dorados investiert jährlich 15,7 Millionen US-Dollar in Jugend- und Gemeinschaftsprogramme in ganz Lateinamerika. Diese Initiativen erreichen direkt rund 500.000 junge Menschen.

Initiative-Metrik	Wert
Jährliche Investition	15,7 Millionen US-Dollar
Reichweite	500.000 Jugendliche

Arcos Dorados Holdings Inc. (ARCO) – Geschäftsmodell: Kanäle

Physische Restaurantstandorte

Ab 2023 betreibt Arcos Dorados 2.266 McDonald's-Restaurants in 20 Ländern in Lateinamerika und der Karibik. Die Aufschlüsselung der Restauranttypen umfasst:

Restauranttyp	Anzahl der Standorte
Traditionelle Restaurants	2,088
Drive-Thru-Standorte	1,249
McCafé-Standorte	463

Mobile Anwendung

Die mobile McDonald's-App für Arcos Dorados-Märkte meldete im Jahr 2023 die folgenden Kennzahlen:

• 3,5 Millionen aktive monatliche Benutzer
• Der digitale Umsatz macht 36 % des Gesamtumsatzes in Brasilien aus
• Über 15 Millionen Downloads auf den lateinamerikanischen Märkten

Online-Lieferplattformen

Zu den Lieferkanalpartnerschaften gehören:

Lieferplattform	Marktdurchdringung
Rappi	Verfügbar in 9 Ländern
iFood	Dominant in Brasilien
Uber isst	Verfügbar in 6 Ländern

Social-Media-Plattformen

Kennzahlen zum Social-Media-Engagement für 2023:

• Instagram-Follower: 8,4 Millionen auf den lateinamerikanischen Märkten
• Facebook-Follower: 12,6 Millionen
• TikTok-Engagement: 1,2 Millionen Follower

Drive-Thru-Dienste

Leistung des Drive-Through-Kanals im Jahr 2023:

Metrisch	Wert
Gesamtzahl der Drive-Thru-Standorte	1,249
Prozentsatz der Verkäufe über Drive-Thru	42%
Durchschnittliche Drive-Thru-Transaktionszeit	180 Sekunden

Arcos Dorados Holdings Inc. (ARCO) – Geschäftsmodell: Kundensegmente

Junge urbane Fachkräfte

Demografische Aufschlüsselung für dieses Segment:

Altersspanne	Einkommensniveau	Prozentsatz des Zielmarktes
25-40 Jahre	$35,000 - $75,000	22.5%
Städtische Zentren	Professionelle Anstellung	18.3%

Familien

Merkmale des Familiensegments:

• Durchschnittliche Haushaltsgröße: 3,7 Personen
• Mittleres Haushaltseinkommen: 42.500 $
• Hauptentscheidungsträger: Eltern im Alter von 30–45 Jahren

Studenten

Analyse des Studentensegments:

Bildungsniveau	Durchschnittliche monatliche Ausgaben	Häufigkeit von Restaurantbesuchen
Gymnasium	$85	8-10 Mal pro Monat
Universität	$120	12-15 Mal pro Monat

Verbraucher mit mittlerem Einkommen

Details zum Einkommenssegment:

• Jährliches Haushaltseinkommen: 20.000 bis 50.000 US-Dollar
• Stellt 45,7 % des gesamten Kundenstamms dar
• Primäre Kaufkraft in lateinamerikanischen Märkten

Liebhaber von Schnellrestaurants

Kennzahlen zum Verbraucherverhalten:

Häufigkeit des Essens	Bevorzugte Mahlzeitart	Durchschnittliche Ausgaben
2-3 mal pro Woche	Kombi-Mahlzeiten	$7.50
Digitale Bestellpräferenz	Benutzer mobiler Apps	37.6%

Arcos Dorados Holdings Inc. (ARCO) – Geschäftsmodell: Kostenstruktur

Beschaffung von Lebensmitteln und Zutaten

Im Jahr 2023 gab Arcos Dorados in seinen 2.266 Restaurants in Lateinamerika rund 2,3 Milliarden US-Dollar für die Beschaffung von Lebensmitteln und Zutaten aus.

Zutatenkategorie	Jährliche Kosten (USD)	Prozentsatz der gesamten Beschaffung
Rindfleisch	685 Millionen Dollar	29.8%
Geflügel	452 Millionen US-Dollar	19.6%
Milchprodukte	276 Millionen Dollar	12%
Verpackung	218 Millionen Dollar	9.5%

Restaurantmiete und -wartung

Im Jahr 2023 stellte Arcos Dorados 412 Millionen US-Dollar für Restaurantmieten und Wartungskosten in seinen gesamten Betrieben bereit.

• Durchschnittliche Monatsmiete pro Restaurant: 15.200 $
• Jährliche Wartungskosten pro Restaurant: 62.000 $
• Gesamtes Immobilienportfolio: 2.266 Restaurants

Löhne und Schulung der Mitarbeiter

Die gesamten mitarbeiterbezogenen Ausgaben beliefen sich im Jahr 2023 auf 789 Millionen US-Dollar.

Mitarbeiterkategorie	Jährliche Lohnkosten (USD)	Anzahl der Mitarbeiter
Restaurantpersonal	512 Millionen Dollar	48,000
Management	177 Millionen Dollar	3,200
Schulungsprogramme	100 Millionen Dollar	N/A

Marketing- und Werbekosten

Die Marketingausgaben für 2023 beliefen sich auf 186 Millionen US-Dollar, was 3,2 % des Gesamtumsatzes entspricht.

• Digitales Marketing: 62 Millionen US-Dollar
• Traditionelle Werbung: 94 Millionen US-Dollar
• Werbekampagnen: 30 Millionen US-Dollar

Investitionen in Technologie und digitale Infrastruktur

Die Technologieinvestitionen beliefen sich im Jahr 2023 auf insgesamt 95 Millionen US-Dollar.

Kategorie „Technologie“.	Investition (USD)
Digitale Bestellplattformen	38 Millionen Dollar
Point-of-Sale-Systeme	27 Millionen Dollar
Cybersicherheit	15 Millionen Dollar
Entwicklung mobiler Apps	15 Millionen Dollar

Arcos Dorados Holdings Inc. (ARCO) – Geschäftsmodell: Einnahmequellen

Verkauf von Lebensmitteln und Getränken

Im Jahr 2022 meldete Arcos Dorados einen Gesamtumsatz von 4,4 Milliarden US-Dollar. Der Großteil dieses Umsatzes entfiel auf den Restaurantverkauf, wobei durchschnittlich 2.266 Restaurants in 20 Ländern Lateinamerikas und der Karibik tätig sind.

Umsatzkategorie	Betrag 2022	Prozentsatz des Gesamtumsatzes
Restaurantverkauf	4,1 Milliarden US-Dollar	93.2%
Andere Verkäufe	300 Millionen Dollar	6.8%

Franchise-Lizenzgebühren

Im Jahr 2022 betrieb Arcos Dorados 2.266 Restaurants, davon 2.186 unternehmenseigene und 80 Franchise-Standorte.

• Franchise-Lizenzgebühr: 4-5 % des Bruttoumsatzes
• Gesamtumsatz der Franchise: Ungefähr 12–15 Millionen US-Dollar pro Jahr

Provisionen für Lieferdienste

Der Umsatz mit digitalen Lieferungen machte im Jahr 2022 25 % des Gesamtumsatzes aus, mit Partnerschaften wie Rappi, iFood und anderen lokalen Lieferplattformen.

Lieferplattform	Geschätzter Provisionssatz
Rappi	15-20%
iFood	12-18%

Catering- und Sonderveranstaltungsdienste

Begrenzte Einnahmequelle, schätzungsweise weniger als 2 % des Gesamtumsatzes.

Monetarisierung digitaler Plattformen

Mobile App-Downloads und digitale Bestellplattformen generierten zusätzliche Einnahmequellen.

• Nutzer mobiler Apps: Über 10 Millionen aktive Nutzer im Jahr 2022
• Anteil digitaler Verkäufe: 25 % des Gesamtumsatzes

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Value Propositions

You're looking at the core reasons why customers choose Arcos Dorados Holdings Inc. across Latin America and the Caribbean, especially as they push hard on digital adoption through late 2025.

Speed and Convenience: QSR leader in Latin America and the Caribbean

Arcos Dorados Holdings Inc. solidifies its value proposition by being the world's largest independent McDonald's franchisee, which means they operate the largest quick service restaurant chain across the entire region. As of the third quarter of 2025, the company managed a footprint of exactly 2,479 restaurants across 21 countries and territories. This scale is a direct value proposition for convenience, ensuring a familiar experience is always nearby.

Digital Omnichannel Experience: Seamless ordering via app, kiosk, drive-thru, and delivery

The digital push is clearly a major value driver. In the third quarter of 2025, the company reported that digital channels-which include the Mobile App, Delivery, and Self-order Kiosks-accounted for a commanding 61% of all systemwide sales. This digital sales contribution grew by 11.2% year-over-year in U.S. dollars for that quarter alone. Furthermore, the loyalty program is a key part of this ecosystem, having expanded to reach over 23.6 million registered members by the end of Q3 2025, active in more than 70% of their locations.

Here's a quick look at how the digital focus has ramped up:

• Digital channels share of systemwide sales (Q3 2025): 61%.
• Loyalty Program members (Q3 2025 end): 23.6 million.
• New restaurants opened in Q3 2025: 22.
• Systemwide comparable sales growth (Q3 2025): 12.7%.

To be fair, this digital momentum has been building; in Q2 2025, digital channels already contributed more than 60% of systemwide sales.

Metric	Value (Q3 2025)	Context
Total Revenues (USD millions)	1,192.83	New single-quarter high.
Systemwide Comparable Sales Growth	12.7%	In-line with blended inflation.
Digital Channel Sales Growth (YoY USD)	11.2%	Driving omnichannel adoption.
Net Debt / Adjusted EBITDA Ratio	1.2x	Reflecting a strong balance sheet position.

Affordability and Value: Targeted pricing platforms for value-conscious consumers

Arcos Dorados Holdings Inc. manages value by ensuring its pricing keeps pace with the challenging macro environment. Systemwide comparable sales growth in Q3 2025 hit 12.7%, which management noted was in-line with the blended inflation rate for the period. This suggests successful pricing strategies are being deployed to maintain margins while keeping the offering accessible. For instance, in Brazil, the focus was explicitly on pricing above inflation to counteract severe input cost pressures, such as beef costs which were up 35% year-over-year.

Consistent Global Brand: Reliable quality and familiar menu items

The value proposition rests heavily on the reliability of the global brand they represent. With 2,479 restaurants across 21 countries as of late 2025, the brand offers a standardized, reliable experience. The company continues to invest in its physical presence, having opened 22 new restaurants in the third quarter of 2025 alone, reinforcing accessibility and modernization across its vast territory.

Social Impact: Providing first formal job opportunities for young people

Arcos Dorados Holdings Inc. positions itself as a significant engine for youth development in the region. The company employs over 100,000 young people across Latin America and the Caribbean, effectively serving as a major source of first formal job opportunities. New hires reportedly receive 30 hours of structured training. Annually, with approximately 68,000 people starting their employment journeys, this translates to more than two million training hours delivered across the system each year.

Finance: draft 13-week cash view by Friday.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Customer Relationships

You're focused on how Arcos Dorados Holdings Inc. (ARCO) keeps customers coming back and spending more in a region with constant economic shifts. Their approach to customer relationships is heavily weighted toward digital engagement, which is now driving the majority of their business.

Loyalty Program: Digital engagement to drive visit frequency and higher average check.

The loyalty program is central to driving repeat business. Members of the program historically make between 1.5 and 2 times more purchases than non-members, which directly translates to higher visit frequency and a larger average check for that segment. By the third quarter of 2025, the program was active in over 70% of Arcos Dorados Holdings Inc. restaurants and is on track to be fully rolled out across all major markets by the end of 2025.

Personalized Offers: Mobile app-based marketing to 23.6 million members.

The scale of their personalized marketing is significant. As of the third quarter of 2025, the mobile app-based loyalty program reached more than 23.6 million registered members. This represents a nearly 50% surge in membership compared to the prior year, showing rapid adoption of their digital-first approach. This large base allows for highly targeted offers that help drive sales even when macro conditions are tough.

Here's a quick look at the digital engagement metrics as of the latest reported period:

Metric	Value (Q3 2025)	Context
Total Loyalty Program Members	23.6 million	Represents nearly a 50% surge year-over-year.
Systemwide Sales via Digital Channels	61%	Includes Mobile App, Delivery, and Self-order Kiosks.
Digital Sales Growth (YoY)	11.2%	Year-over-year growth in U.S. dollars for Q3 2025.
EOTF Restaurant Portfolio Share (Q1 2025)	68%	Restaurants emphasizing digital ordering and self-service.

Self-Service: High-tech interaction via self-order kiosks in EOTF restaurants.

Arcos Dorados Holdings Inc. is embedding high-tech interaction directly into the ordering process through self-order kiosks, primarily within its Experience of the Future (EOTF) format restaurants. As of Q1 2025, 68% of the company's portfolio was in this modernized EOTF format, which heavily features these kiosks. The shift to digital channels, which includes kiosks, is clearly working, as 61% of systemwide sales flowed through these methods in Q3 2025. For the broader industry, using kiosks can lead to order processing times dropping by up to 40% and can boost the average ticket size by 8% to 15%, depending on the menu type, by prompting upsells.

Customer Service Culture: Cooltura de Servicio focused on enhancing guest satisfaction.

The operational focus is codified in the company's core values, which include a commitment to Quality, Service, and Cleanliness. This cultural drive, which they refer to internally as Cooltura de Servicio, is meant to translate into tangible guest satisfaction. The company states it provides the highest standards of quality, food safety, and hygiene across its operations. The goal here is to ensure that the efficiency gained from digital tools doesn't come at the expense of the guest experience. You can see this commitment reflected in their operational priorities:

• Delivering the highest standards of quality.
• Maintaining food safety and hygiene protocols.
• Strengthening the bond with guests digitally.
• Achieving robust market share gains in many markets.

Finance: review the Q4 2025 projected impact of loyalty program penetration on average check size by market by next Tuesday.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Channels

You're looking at how Arcos Dorados Holdings Inc. gets its product to the customer across Latin America and the Caribbean as of late 2025. It's a multi-pronged approach, balancing traditional brick-and-mortar presence with a massive digital push. Honestly, the numbers show where the focus is right now.

The core physical footprint is still largely under direct control. Arcos Dorados owns, manages and operates approximately 75% of its restaurant locations. This means the majority of sales flow directly through company-operated restaurants, giving Arcos Dorados direct control over the guest experience and pricing at those units. The remaining locations are run by third-party operators.

The real story in the Channels block is the digital acceleration. For the third quarter of 2025, digital channels-which include the Mobile app, Delivery, and Self-order Kiosks-generated a massive 61% of total systemwide sales. This digital sales mix climbed 11.2% year-over-year in U.S. dollars for that quarter, showing this isn't just a trend but the primary transaction method for many guests. This strategy is key to maintaining market share in a volatile region.

The physical channels are being modernized to support this omnichannel strategy. Drive-Thru remains a key physical channel for sales acceleration, which is why the company opened 22 new restaurants in Q3 2025, with a focus on free-standing locations designed to maximize Drive-Thru throughput. At the end of Q3 2025, the total restaurant count stood at 2,479 units across the region.

Integration with third-party delivery services is inherent in the Digital Channels metric, but the internal loyalty program is also a major channel driver. By the end of Q3 2025, the Loyalty Program reached 23.6 million registered members, active in over 70% of the restaurant footprint. This program helps drive frequency across all sales channels.

Here's a quick look at the scale and mix of the Channels as of the end of Q3 2025:

Channel Metric	Data Point	Context/Period
Total Systemwide Revenue	$1.2 billion	Q3 2025 Total Revenues
Digital Channel Sales Mix	61%	Q3 2025 Systemwide Sales
Digital Sales Growth (YoY)	11.2%	Q3 2025 in US Dollars
Company-Operated Locations	Approx. 75%	Of total affiliated locations
Sub-Franchised Locations	Approx. 25%	Of total affiliated locations
Total Restaurant Units	2,479	As of September 30, 2025
New Restaurants Opened	22	During Q3 2025

The structure of the physical and digital interaction points is critical to Arcos Dorados Holdings Inc.'s performance:

• Company-Operated Restaurants generate direct sales revenue.
• Sub-Franchised Restaurants contribute revenue via rental income/royalties.
• Digital Channels include Mobile App, Delivery, and Self-order Kiosks.
• Loyalty Program membership reached 23.6 million members by Q3 2025 end.
• Systemwide Comparable Sales grew 12.7% in Q3 2025, in-line with blended inflation.

The focus on Experience of the Future (EOTF) restaurants is a channel investment, with 22 new units opened in the quarter to support these modern service models. If onboarding takes 14+ days, churn risk rises, but here the focus is on physical upgrades supporting digital ordering.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Customer Segments

You're looking at the core groups Arcos Dorados Holdings Inc. serves across its vast Latin American and Caribbean footprint. This isn't a single market play; it's about tailoring the experience across wildly different economic realities, from stable economies to those battling high inflation.

Mass Market Consumers

Arcos Dorados Holdings Inc. targets the broad consumer base that makes up the quick-service restaurant (QSR) landscape in the region. This is supported by an unmatched geographic scale. The company holds the exclusive right to own, operate, and franchise McDonald's restaurants across 21 Latin American and Caribbean countries and territories as of mid-2025. This massive footprint means the core customer is anyone seeking a consistent, recognized brand experience across this diverse geography.

The sheer scale of operations means they serve a huge volume of people daily. For instance, in the third quarter of 2025, the company reported total revenues of $1.2 billion.

Families

The family segment is definitely a core focus, built on the brand's heritage as a family business. Management explicitly noted that the family segment deepened its emotional connection with guests during the third quarter of 2025 through specific marketing efforts. This focus is often tied to specific product offerings and promotions.

Key elements driving engagement with this segment include:

• Targeted product tie-ins using popular licenses like Hello Kitty and Tiny TAN.
• Dessert sales boosted by localized McFlurry flavors and popular licenses.
• The overall brand promise of creating memorable experiences.

Digital Users

Tech-savvy consumers are now central to the Arcos Dorados Holdings Inc. strategy, driving significant sales volume through its omnichannel approach. The investment in digital capabilities is paying off handsomely. In the third quarter of 2025, a massive 61% of systemwide sales flowed through digital channels, which include the mobile app, delivery platforms, and self-order kiosks. This represents an 11.2% year-over-year climb in digital sales in U.S. dollars for that quarter.

The loyalty program is the engine for this segment, designed to increase visit frequency and customer retention. By the end of the third quarter of 2025, the program had grown to over 23.6 million registered members, which is nearly a 50% surge from the end of 2024. Furthermore, the program was active in over 70% of all restaurants, on target to reach all main markets by the end of 2025.

Here's a quick look at the digital penetration metrics as of late 2025:

Metric	Value (Q3 2025)	Context
Digital Channel Sales Share	61%	Of systemwide sales.
Loyalty Program Members	Over 23.6 million	Registered members.
Loyalty Program Restaurant Coverage	Over 70%	Of the restaurant footprint.

Value Seekers

Navigating the region's economic volatility, especially in high-inflation markets, makes the Value Seeker segment critical. Arcos Dorados Holdings Inc. keeps its affordability platforms as a strategic priority to offer good value for money to guests. This is evidenced by strong performance in markets with significant local inflation challenges.

For example, in the third quarter of 2025, systemwide comparable sales growth in Argentina was 1.3x local inflation, and in Mexico, it was 1.8x local inflation, showing the ability to adjust pricing while maintaining sales momentum. The company also leveraged platforms like the McCrispy Chicken to introduce new sandwiches and bundles, catering to price-conscious yet quality-seeking consumers.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive the operational engine for Arcos Dorados Holdings Inc. as of late 2025. These are the major drains on revenue that management must control to deliver returns across their 21 Latin American and Caribbean markets.

Key Cost Components

The cost structure is heavily influenced by franchise obligations, commodity volatility, and the sheer scale of the workforce required to run nearly 2,500 restaurants.

• Royalty Fees: Payment of 6.0% of gross sales to McDonald's Corporation (2025 MFA rate).
• Cost of Goods Sold (COGS): Significant expense, impacted by commodity costs like 35% higher beef in Q3 2025.
• Payroll and Labor Costs: Wages for over 100,000 employees.
• Occupancy Costs: Rent and operating expenses for restaurant locations.
• Capital Expenditures: Property and equipment expenditures of $179.9 million for the first nine months of 2025.

Royalty Fees and Franchise Obligations

The Master Franchise Agreement (MFA) renewal, effective January 1, 2025, locks in a specific cost. This rate is a direct percentage of top-line sales, meaning it is incurred regardless of profitability. For the first ten years, the rate is set at 6.0% of gross sales.

Here's how that royalty fee relates to recent revenue performance:

Metric	Amount
Q3 2025 Total Revenue	$1.2 billion
9M 2025 Total Revenue	$3,411.72 million
Royalty Rate (2025-2034)	6.0%

The new rate is slightly lower than the 7% Arcos Dorados had primarily paid under the previous agreement, which management noted helped offset margin pressure.

Cost of Goods Sold (COGS) and Input Pressure

Food and paper costs are a massive component of the overall cost base. In the third quarter of 2025, this category was a primary driver of margin pressure, even as the company achieved operational efficiencies elsewhere. Specifically, Arcos Dorados management pointed to 35% higher beef costs impacting the Adjusted EBITDA performance year-over-year, excluding a significant tax credit.

The company is actively managing this through pricing strategies, as seen by systemwide comparable sales growth of 12.7% in Q3 2025, which was in-line with blended inflation for the period.

Payroll and Labor Costs

Labor is inherently high in the Quick Service Restaurant sector, and Arcos Dorados is one of the region's largest employers. As of June 30, 2025, the company employed over 100,000 individuals across its operations. Management has focused on driving productivity within this large base, citing 'Increased payroll productivity' as a positive factor that helped expand the Adjusted EBITDA margin.

Occupancy Costs

This category covers rent and operating expenses for the restaurant locations. Like labor, these costs are substantial due to the large physical footprint. For the third quarter of 2025, franchised restaurants' occupancy expenses were reported at $22,619 thousand (or $22.62 million).

Still, the company achieved 'leverage in occupancy and other operating expenses,' which contributed positively to the Adjusted EBITDA margin comparison against the prior year.

Cost Component Detail	Q3 2025 Expense (in thousands USD)
Franchised Restaurants Occupancy Expenses	22,619
General and Administrative Expenses	76,824

Capital Expenditures (CapEx)

Arcos Dorados is in an investment cycle, modernizing its restaurants to the Experience of the Future (EOTF) format and expanding the footprint. This heavy investment is a significant cash outflow. For the nine-month period ended September 30, 2025, total property and equipment expenditures totaled $179.9 million.

The company is on track to deliver its full-year guidance for new restaurant openings, with more than half of the CapEx for the third quarter invested in these new locations. The full-year 2025 Capital Expenditures guidance is projected to be between $300 million and $350 million.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Revenue Streams

You're looking at the top-line drivers for Arcos Dorados Holdings Inc. as of late 2025. The revenue streams are heavily weighted toward direct restaurant sales, but the digital shift is clearly the most dynamic part of the business right now.

Sales from Company-Operated Restaurants form the core of the revenue base. For the third quarter of 2025, total company revenues hit $1.2 billion. To put that volume in context, Arcos Dorados Holdings Inc. ended the quarter operating 2,479 locations across its footprint. Systemwide Comparable Sales, which gives you a cleaner look at existing store performance, grew 12.7% versus the prior year in that same quarter.

Here's a quick look at the key financial results from that period:

Metric	Q3 2025 Amount	Context/Comparison
Total Revenue	$1.2 billion	Up 5.2% in US dollars versus the prior year quarter
Net Income	$150.4 million	Reported for Q3 2025
Adjusted EBITDA	$201.1 million	Reported for Q3 2025
Nine-Month Revenue (YTD)	$3.41 billion	For the nine months ended September 30, 2025
Nine-Month Net Income (YTD)	$186.95 million	For the nine months ended September 30, 2025

Rental Income from Sub-Franchisees is the second component, though we don't have a specific dollar figure for Q3 2025. This stream comes from franchised locations, typically structured as a fixed fee or a percentage of sales paid back to Arcos Dorados Holdings Inc. as the master franchisee.

Digital Sales are definitely the major growth driver you need to watch. Revenue generated through the Mobile App, Delivery services, and Self-order Kiosks rose 11.2% year-over-year in US dollars for the third quarter. More importantly, this channel contributed 61% of all systemwide sales in the quarter. That's more than half the business flowing through digital touchpoints.

Net Income for the quarter was reported at $150.4 million. Honestly, you can't look at that number without noting the significant one-time item: the result included a $125.2 million net benefit from a federal tax credit in Brazil related to prior periods (2016-2023).

Here are some other key operational statistics that feed into these revenue numbers:

• Systemwide Comparable Sales growth was 12.7% in Q3 2025.
• The Loyalty Program reached more than 70% of all restaurants by the end of Q3 2025.
• The Company opened 22 restaurants across the region in the third quarter of 2025.
• Net Debt to Adjusted EBITDA leverage ratio was a comfortable 1.2x as of September 30, 2025.

Finance: draft a sensitivity analysis on the impact of a 5% drop in digital sales contribution by next week.