Arcos Dorados Holdings Inc. (ARCO): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage dynamique de la franchise de restauration rapide latino-américaine, Arcos Dorados Holdings Inc. (ARCO) émerge comme une centrale, naviguant magistralement sur le terrain complexe des opérations de McDonald's à travers 20 pays. Cette entreprise dynamique transforme le modèle commercial traditionnel de restauration rapide en une entreprise sophistiquée et axée sur la technologie qui mélange de manière transparente la cohérence mondiale de la marque avec les nuances du marché locales, créant une stratégie convaincante qui résonne avec des millions de consommateurs par jour.

Arcos Dorados Holdings Inc. (ARCO) - Modèle d'entreprise: partenariats clés

McDonald's Corporation (Global Franchising Accord)

Arcos Dorados détient les droits exclusifs d'exploiter les restaurants McDonald's dans 20 pays d'Amérique latine et des Caraïbes. Depuis 2023, la société exploite 2 266 restaurants McDonald's dans la région. L'accord de franchise Master avec McDonald's Corporation fournit un soutien opérationnel complet et des directives de marque.

Métrique de partenariat	Données spécifiques
Total des restaurants	2 266 emplacements McDonald's
Couverture géographique	20 pays d'Amérique latine et des Caraïbes
Renouvellement de l'accord de franchise	Prolongé jusqu'en 2039

Fournisseurs alimentaires locaux et producteurs agricoles

Arcos Dorados maintient des partenariats stratégiques avec des producteurs agricoles locaux en Amérique latine.

• Brésil: 12 fournisseurs d'aliments primaires
• Argentine: 8 producteurs agricoles locaux
• Mexique: 10 partenaires régionaux d'approvisionnement alimentaire

Pays	Investissement local des fournisseurs	Volume de l'approvisionnement annuel
Brésil	78,5 millions de dollars	126 000 tonnes métriques
Argentine	42,3 millions de dollars	68 500 tonnes métriques
Mexique	65,7 millions de dollars	95 200 tonnes métriques

Promoteurs immobiliers et propriétaires

Arcos Dorados collabore avec des partenaires immobiliers pour les emplacements des restaurants et les stratégies d'expansion.

• Partenariats immobiliers totaux: 42 entreprises de développement immobilier
• Durée du bail moyenne: 15 ans
• Investissement immobilier annuel: 92,6 millions de dollars

Provideurs de technologie et de services numériques

Les partenariats technologiques stratégiques soutiennent la transformation numérique et l'efficacité opérationnelle.

Partenaire technologique	Service fourni	Investissement annuel
Ibm	Infrastructure cloud	12,4 millions de dollars
SÈVE	Planification des ressources d'entreprise	8,7 millions de dollars
Salesforce	Gestion de la relation client	5,3 millions de dollars

Agences de marketing et de publicité locales

Arcos Dorados engage des partenaires de marketing régional pour des stratégies promotionnelles ciblées.

• Partenariats totaux de l'agence de marketing: 27
• Dépenses de marketing annuelles: 45,2 millions de dollars
• Investissement en marketing numérique: 62% du budget marketing total

Arcos Dorados Holdings Inc. (ARCO) - Modèle d'entreprise: Activités clés

Opérations des restaurants et gestion des services alimentaires

En 2024, Arcos Dorados exploite 2 266 restaurants McDonald's dans 20 pays d'Amérique latine. La société gère 1 040 restaurants détenus directement et 1 226 emplacements franchisés.

Métrique opérationnelle	Nombre
Total des restaurants	2,266
Restaurants appartenant à l'entreprise	1,040
Restaurants franchisés	1,226

Marketing de marque et développement de l'expérience client

Arcos Dorados a investi 78,4 millions de dollars dans les dépenses de marketing en 2023, en se concentrant sur les canaux marketing numériques et traditionnels.

• Budget de marketing numérique: 32,6 millions de dollars
• Budget marketing traditionnel: 45,8 millions de dollars
• Plateformes d'engagement client: 3 canaux numériques principaux

Gestion de la chaîne d'approvisionnement et de la logistique

La société exploite 8 centres de distribution à travers l'Amérique latine, gérant l'approvisionnement alimentaire pour 2 266 restaurants.

Métrique de la chaîne d'approvisionnement	Valeur
Centres de distribution	8
Achat alimentaire annuel	1,2 milliard de dollars
Contrats locaux des fournisseurs	126

Innovation de menu et développement de produits

En 2023, Arcos Dorados a lancé 12 nouveaux éléments de menu et effectué 48 sessions de test de produit sur les marchés.

• Nouveaux éléments de menu lancés: 12
• Sessions de test de produit: 48
• Adaptations de menu régional: 7 menus différents spécifiques au marché

Plateforme numérique et maintenance des applications mobiles

Les plates-formes numériques ont généré 426 millions de dollars de ventes au cours de 2023, ce qui représente 18,7% des revenus totaux.

Métrique de la plate-forme numérique	Valeur
Ventes numériques	426 millions de dollars
Téléchargements d'applications mobiles	3,2 millions
Pourcentage de ventes numériques	18.7%

Arcos Dorados Holdings Inc. (ARCO) - Modèle commercial: Ressources clés

Réseau de restauration étendu

En 2023, Arcos Dorados exploite 2 266 restaurants McDonald's dans 20 pays d'Amérique latine. La rupture du restaurant comprend:

Pays	Nombre de restaurants
Brésil	1,048
Mexique	436
Argentine	283
Autres pays d'Amérique latine	499

Reconnaissance de la marque et actifs intellectuels

Contrat de franchise de maître de McDonald's Fournit des droits exclusifs pour exploiter les restaurants McDonald's en Amérique latine jusqu'en 2027.

• Droits de marque enregistrés dans 20 pays
• Accords de développement exclusifs avec McDonald's Corporation
• Systèmes opérationnels propriétaires et protocoles de formation

Ressources opérationnelles et de gestion

En 2023, Arcos Dorados emploie environ 64 000 travailleurs en Amérique latine.

Catégorie de gestion	Nombre d'employés
Dirigeants d'entreprise	120
Gestionnaires régionaux	580
Chefs de restauration	2,266
Personnel opérationnel	61,034

Infrastructure numérique

Les plateformes de commande numérique génèrent 35% des ventes totales en 2023.

• Application mobile disponible dans 20 pays
• Partenariats de livraison en ligne avec plusieurs plateformes
• Intégration de paiement numérique sur le réseau de restauration

Emplacements stratégiques géographiques

Distribution des restaurants sur les marchés latino-américains:

Région	Pourcentage de restaurants
Brésil	46.3%
Mexique	19.3%
Argentine	12.5%
Autres pays	22.0%

Arcos Dorados Holdings Inc. (ARCO) - Modèle d'entreprise: propositions de valeur

Expérience culinaire cohérente et familière

Arcos Dorados exploite 2 266 restaurants McDonald's dans 20 pays en Amérique latine en 2023. La société a généré 4,4 milliards de dollars de revenus totaux en 2022, avec une expérience de marque cohérente sur les marchés.

Région	Nombre de restaurants	Pourcentage de l'empreinte totale
Brésil	1,088	48.0%
Mexique	436	19.2%
Argentine	280	12.4%
Autres pays	462	20.4%

Options de repas abordables pour diverses données démographiques

Le prix moyen des repas varie entre 3 $ et 7 $ sur les marchés latino-américains. Répondant à divers segments de revenus avec des prix stratégiques.

• Éléments de menu de valeur à partir de 1,50 $
• Repas combinés au prix entre 4 $ et 6 $
• Packages de repas de famille allant de 10 $ à 15 $

Service rapide et commodité

Temps de préparation de la commande moyenne: 3-5 minutes. Les plateformes de commande numérique représentent 25% du total des ventes en 2022.

Canal de service	Pourcentage de ventes
En magasin	45%
Drive-thru	30%
Numérique / livraison	25%

Adaptations de menu localisés

Les éléments de menu spécifiques au marché contribuent à 15 à 20% du total des offres de menu dans différents pays.

• Brésil: Brigadeiro McFlurry
• Argentine: offrandes de style empanada
• Mexique: variations de menu épicé

Capacités de commande et de livraison numériques modernes

Les revenus de la plate-forme numérique ont atteint 1,1 milliard de dollars en 2022, ce qui représente 25% du total des ventes. Les téléchargements d'applications mobiles ont dépassé 10 millions sur les marchés latino-américains.

Plate-forme numérique	Utilisateurs actifs	Fréquence de commande
Application mobile	10 millions	2,5 commandes / mois / utilisateur
Plate-forme Web	5 millions	1.8 commandes / mois / utilisateur

Arcos Dorados Holdings Inc. (ARCO) - Modèle d'entreprise: relations avec les clients

Programme de fidélité (McRewards)

En 2024, le programme de fidélité McRewards couvre 20 pays en Amérique latine. Le programme compte 12,5 millions de membres actifs. Les membres reçoivent des points numériques qui peuvent être échangés contre des éléments de menu.

Métrique	Valeur
Membres du programme de fidélité totale	12,5 millions
Pays avec programme	20
Taux de rachat des points moyens	34%

Engagement des applications mobiles

L'application mobile ArcOS Dorados compte 8,3 millions d'utilisateurs actifs en Amérique latine. L'application génère 22% des ventes numériques pour l'entreprise.

Métrique de l'application mobile	Valeur
Utilisateurs actifs	8,3 millions
Contribution des ventes numériques	22%

Interaction des médias sociaux

Arcos Dorados maintient une présence active sur les réseaux sociaux sur toutes les plateformes:

• Followers Instagram: 5,6 millions
• Fonds Facebook: 4,2 millions
• Abonnés Twitter: 1,8 million

Campagnes de marketing personnalisées

La société investit 42 millions de dollars par an dans des stratégies de marketing numérique ciblées. Les campagnes personnalisées génèrent 18% de taux d'engagement des clients plus élevés.

Initiatives axées sur la communauté et les jeunes

Arcos Dorados investit 15,7 millions de dollars par an dans les programmes de jeunes et communautaires en Amérique latine. Ces initiatives atteignent environ 500 000 jeunes directement.

Métrique d'initiative	Valeur
Investissement annuel	15,7 millions de dollars
Atteindre	500 000 jeunes

Arcos Dorados Holdings Inc. (ARCO) - Modèle d'entreprise: canaux

Emplacements de restaurants physiques

En 2023, Arcos Dorados exploite 2 266 restaurants McDonald's dans 20 pays d'Amérique latine et des Caraïbes. La ventilation des types de restaurants comprend:

Type de restaurant	Nombre d'emplacements
Restaurants traditionnels	2,088
Emplacements au volant	1,249
Emplacements McCafé	463

Application mobile

L'application mobile McDonald's pour Arcos Dorados Markets a rapporté les mesures suivantes en 2023:

• 3,5 millions d'utilisateurs mensuels actifs
• Les ventes numériques représentant 36% du total des ventes au Brésil
• Plus de 15 millions de téléchargements sur les marchés d'Amérique latine

Plateformes de livraison en ligne

Les partenariats de canaux de livraison comprennent:

Plate-forme de livraison	Pénétration du marché
Rappi	Disponible dans 9 pays
ifood	Dominant au Brésil
Uber mange	Disponible dans 6 pays

Plateformes de médias sociaux

Métriques d'engagement des médias sociaux pour 2023:

• Followers Instagram: 8,4 millions sur les marchés latino-américains
• Fonds Facebook: 12,6 millions
• Engagement Tiktok: 1,2 million de followers

Services au volant

Performances du canal d'entraînement en 2023:

Métrique	Valeur
Emplacements totaux de service au volant	1,249
Pourcentage de ventes via le Drive-Thru	42%
Temps de transaction moyen du service au volant	180 secondes

Arcos Dorados Holdings Inc. (ARCO) - Modèle d'entreprise: segments de clientèle

Jeunes professionnels urbains

Déchange démographique pour ce segment:

Tranche d'âge	Niveau de revenu	Pourcentage du marché cible
25-40 ans	$35,000 - $75,000	22.5%
Centres urbains	Emploi professionnel	18.3%

Familles

Caractéristiques du segment de la famille:

• Taille moyenne des ménages: 3,7 personnes
• Revenu médian des ménages: 42 500 $
• Principaux décideurs: parents âgés de 30 à 45 ans

Étudiants

Analyse du segment des étudiants:

Niveau d'éducation	AVG dépenses mensuelles	Fréquence des visites au restaurant
Lycée	$85	8 à 10 fois par mois
Université	$120	12-15 fois par mois

Consommateurs à revenu moyen

Détails du segment des revenus:

• Gamme de revenus annuelle des ménages: 20 000 $ - 50 000 $
• Représente 45,7% de la clientèle totale
• Pouvoir d'achat principal sur les marchés latino-américains

Antariens de restaurants à service rapide

Métriques du comportement des consommateurs:

Fréquence de restauration	Type de repas préféré	Dépenses moyennes
2-3 fois par semaine	Repas combo	$7.50
Préférence de commande numérique	Utilisateurs d'applications mobiles	37.6%

Arcos Dorados Holdings Inc. (ARCO) - Modèle d'entreprise: Structure des coûts

Alimentation et approvisionnement en ingrédient

En 2023, Arcos Dorados a dépensé environ 2,3 milliards de dollars pour l'approvisionnement en aliments et en ingrédients dans ses 2 266 restaurants en Amérique latine.

Catégorie d'ingrédient	Coût annuel (USD)	Pourcentage de l'approvisionnement total
Bœuf	685 millions de dollars	29.8%
Volaille	452 millions de dollars	19.6%
Produits laitiers	276 millions de dollars	12%
Conditionnement	218 millions de dollars	9.5%

Loyer et entretien du restaurant

En 2023, Arcos Dorados a alloué 412 millions de dollars aux frais de location de restaurants et d'entretien à travers ses opérations.

• Loyer mensuel moyen par restaurant: 15 200 $
• Coût d'entretien annuel par restaurant: 62 000 $
• Portfolio total immobilier: 2 266 restaurants

Salaire et formation des employés

Les dépenses totales liées aux employés en 2023 ont atteint 789 millions de dollars.

Catégorie des employés	Coût de salaire annuel (USD)	Nombre d'employés
Personnel de restaurant	512 millions de dollars	48,000
Gestion	177 millions de dollars	3,200
Programmes de formation	100 millions de dollars	N / A

Dépenses de marketing et de publicité

Les dépenses de marketing pour 2023 étaient de 186 millions de dollars, ce qui représente 3,2% des revenus totaux.

• Marketing numérique: 62 millions de dollars
• Publicité traditionnelle: 94 millions de dollars
• Campagnes promotionnelles: 30 millions de dollars

Investissements technologiques et infrastructures numériques

Les investissements technologiques ont totalisé 95 millions de dollars en 2023.

Catégorie de technologie	Investissement (USD)
Plateformes de commande numérique	38 millions de dollars
Systèmes de point de vente	27 millions de dollars
Cybersécurité	15 millions de dollars
Développement d'applications mobiles	15 millions de dollars

Arcos Dorados Holdings Inc. (ARCO) - Modèle d'entreprise: Strots de revenus

Ventes de nourriture et de boissons

En 2022, Arcos Dorados a déclaré des revenus totaux de 4,4 milliards de dollars. Les ventes de restaurants représentaient la majorité de ces revenus, avec une moyenne de 2 266 restaurants opérant dans 20 pays d'Amérique latine et des Caraïbes.

Catégorie de revenus	2022 Montant	Pourcentage du total des revenus
Ventes de restaurants	4,1 milliards de dollars	93.2%
Autres ventes	300 millions de dollars	6.8%

Redevances de franchise

En 2022, Arcos Dorados a exploité 2 266 restaurants, avec 2 186 emplacements appartenant à des entreprises et 80 emplacements franchisés.

• Taux de redevance de franchise: 4 à 5% des ventes brutes
• Revenu total de franchise: environ 12 à 15 millions de dollars par an

Commissions du service de livraison

Les ventes de livraison numérique représentaient 25% du total des ventes en 2022, avec des partenariats tels que Rappi, Ifood et d'autres plateformes de livraison locales.

Plate-forme de livraison	Taux de commission estimé
Rappi	15-20%
ifood	12-18%

Services de restauration et d'événements spéciaux

Stronce de revenus limité, estimé à moins de 2% des revenus totaux.

Monétisation de la plate-forme numérique

Les téléchargements d'applications mobiles et les plateformes de commande numérique ont généré des sources de revenus supplémentaires.

• Utilisateurs d'applications mobiles: plus de 10 millions d'utilisateurs actifs en 2022
• Pourcentage de ventes numériques: 25% du total des ventes

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Value Propositions

You're looking at the core reasons why customers choose Arcos Dorados Holdings Inc. across Latin America and the Caribbean, especially as they push hard on digital adoption through late 2025.

Speed and Convenience: QSR leader in Latin America and the Caribbean

Arcos Dorados Holdings Inc. solidifies its value proposition by being the world's largest independent McDonald's franchisee, which means they operate the largest quick service restaurant chain across the entire region. As of the third quarter of 2025, the company managed a footprint of exactly 2,479 restaurants across 21 countries and territories. This scale is a direct value proposition for convenience, ensuring a familiar experience is always nearby.

Digital Omnichannel Experience: Seamless ordering via app, kiosk, drive-thru, and delivery

The digital push is clearly a major value driver. In the third quarter of 2025, the company reported that digital channels-which include the Mobile App, Delivery, and Self-order Kiosks-accounted for a commanding 61% of all systemwide sales. This digital sales contribution grew by 11.2% year-over-year in U.S. dollars for that quarter alone. Furthermore, the loyalty program is a key part of this ecosystem, having expanded to reach over 23.6 million registered members by the end of Q3 2025, active in more than 70% of their locations.

Here's a quick look at how the digital focus has ramped up:

• Digital channels share of systemwide sales (Q3 2025): 61%.
• Loyalty Program members (Q3 2025 end): 23.6 million.
• New restaurants opened in Q3 2025: 22.
• Systemwide comparable sales growth (Q3 2025): 12.7%.

To be fair, this digital momentum has been building; in Q2 2025, digital channels already contributed more than 60% of systemwide sales.

Metric	Value (Q3 2025)	Context
Total Revenues (USD millions)	1,192.83	New single-quarter high.
Systemwide Comparable Sales Growth	12.7%	In-line with blended inflation.
Digital Channel Sales Growth (YoY USD)	11.2%	Driving omnichannel adoption.
Net Debt / Adjusted EBITDA Ratio	1.2x	Reflecting a strong balance sheet position.

Affordability and Value: Targeted pricing platforms for value-conscious consumers

Arcos Dorados Holdings Inc. manages value by ensuring its pricing keeps pace with the challenging macro environment. Systemwide comparable sales growth in Q3 2025 hit 12.7%, which management noted was in-line with the blended inflation rate for the period. This suggests successful pricing strategies are being deployed to maintain margins while keeping the offering accessible. For instance, in Brazil, the focus was explicitly on pricing above inflation to counteract severe input cost pressures, such as beef costs which were up 35% year-over-year.

Consistent Global Brand: Reliable quality and familiar menu items

The value proposition rests heavily on the reliability of the global brand they represent. With 2,479 restaurants across 21 countries as of late 2025, the brand offers a standardized, reliable experience. The company continues to invest in its physical presence, having opened 22 new restaurants in the third quarter of 2025 alone, reinforcing accessibility and modernization across its vast territory.

Social Impact: Providing first formal job opportunities for young people

Arcos Dorados Holdings Inc. positions itself as a significant engine for youth development in the region. The company employs over 100,000 young people across Latin America and the Caribbean, effectively serving as a major source of first formal job opportunities. New hires reportedly receive 30 hours of structured training. Annually, with approximately 68,000 people starting their employment journeys, this translates to more than two million training hours delivered across the system each year.

Finance: draft 13-week cash view by Friday.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Customer Relationships

You're focused on how Arcos Dorados Holdings Inc. (ARCO) keeps customers coming back and spending more in a region with constant economic shifts. Their approach to customer relationships is heavily weighted toward digital engagement, which is now driving the majority of their business.

Loyalty Program: Digital engagement to drive visit frequency and higher average check.

The loyalty program is central to driving repeat business. Members of the program historically make between 1.5 and 2 times more purchases than non-members, which directly translates to higher visit frequency and a larger average check for that segment. By the third quarter of 2025, the program was active in over 70% of Arcos Dorados Holdings Inc. restaurants and is on track to be fully rolled out across all major markets by the end of 2025.

Personalized Offers: Mobile app-based marketing to 23.6 million members.

The scale of their personalized marketing is significant. As of the third quarter of 2025, the mobile app-based loyalty program reached more than 23.6 million registered members. This represents a nearly 50% surge in membership compared to the prior year, showing rapid adoption of their digital-first approach. This large base allows for highly targeted offers that help drive sales even when macro conditions are tough.

Here's a quick look at the digital engagement metrics as of the latest reported period:

Metric	Value (Q3 2025)	Context
Total Loyalty Program Members	23.6 million	Represents nearly a 50% surge year-over-year.
Systemwide Sales via Digital Channels	61%	Includes Mobile App, Delivery, and Self-order Kiosks.
Digital Sales Growth (YoY)	11.2%	Year-over-year growth in U.S. dollars for Q3 2025.
EOTF Restaurant Portfolio Share (Q1 2025)	68%	Restaurants emphasizing digital ordering and self-service.

Self-Service: High-tech interaction via self-order kiosks in EOTF restaurants.

Arcos Dorados Holdings Inc. is embedding high-tech interaction directly into the ordering process through self-order kiosks, primarily within its Experience of the Future (EOTF) format restaurants. As of Q1 2025, 68% of the company's portfolio was in this modernized EOTF format, which heavily features these kiosks. The shift to digital channels, which includes kiosks, is clearly working, as 61% of systemwide sales flowed through these methods in Q3 2025. For the broader industry, using kiosks can lead to order processing times dropping by up to 40% and can boost the average ticket size by 8% to 15%, depending on the menu type, by prompting upsells.

Customer Service Culture: Cooltura de Servicio focused on enhancing guest satisfaction.

The operational focus is codified in the company's core values, which include a commitment to Quality, Service, and Cleanliness. This cultural drive, which they refer to internally as Cooltura de Servicio, is meant to translate into tangible guest satisfaction. The company states it provides the highest standards of quality, food safety, and hygiene across its operations. The goal here is to ensure that the efficiency gained from digital tools doesn't come at the expense of the guest experience. You can see this commitment reflected in their operational priorities:

• Delivering the highest standards of quality.
• Maintaining food safety and hygiene protocols.
• Strengthening the bond with guests digitally.
• Achieving robust market share gains in many markets.

Finance: review the Q4 2025 projected impact of loyalty program penetration on average check size by market by next Tuesday.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Channels

You're looking at how Arcos Dorados Holdings Inc. gets its product to the customer across Latin America and the Caribbean as of late 2025. It's a multi-pronged approach, balancing traditional brick-and-mortar presence with a massive digital push. Honestly, the numbers show where the focus is right now.

The core physical footprint is still largely under direct control. Arcos Dorados owns, manages and operates approximately 75% of its restaurant locations. This means the majority of sales flow directly through company-operated restaurants, giving Arcos Dorados direct control over the guest experience and pricing at those units. The remaining locations are run by third-party operators.

The real story in the Channels block is the digital acceleration. For the third quarter of 2025, digital channels-which include the Mobile app, Delivery, and Self-order Kiosks-generated a massive 61% of total systemwide sales. This digital sales mix climbed 11.2% year-over-year in U.S. dollars for that quarter, showing this isn't just a trend but the primary transaction method for many guests. This strategy is key to maintaining market share in a volatile region.

The physical channels are being modernized to support this omnichannel strategy. Drive-Thru remains a key physical channel for sales acceleration, which is why the company opened 22 new restaurants in Q3 2025, with a focus on free-standing locations designed to maximize Drive-Thru throughput. At the end of Q3 2025, the total restaurant count stood at 2,479 units across the region.

Integration with third-party delivery services is inherent in the Digital Channels metric, but the internal loyalty program is also a major channel driver. By the end of Q3 2025, the Loyalty Program reached 23.6 million registered members, active in over 70% of the restaurant footprint. This program helps drive frequency across all sales channels.

Here's a quick look at the scale and mix of the Channels as of the end of Q3 2025:

Channel Metric	Data Point	Context/Period
Total Systemwide Revenue	$1.2 billion	Q3 2025 Total Revenues
Digital Channel Sales Mix	61%	Q3 2025 Systemwide Sales
Digital Sales Growth (YoY)	11.2%	Q3 2025 in US Dollars
Company-Operated Locations	Approx. 75%	Of total affiliated locations
Sub-Franchised Locations	Approx. 25%	Of total affiliated locations
Total Restaurant Units	2,479	As of September 30, 2025
New Restaurants Opened	22	During Q3 2025

The structure of the physical and digital interaction points is critical to Arcos Dorados Holdings Inc.'s performance:

• Company-Operated Restaurants generate direct sales revenue.
• Sub-Franchised Restaurants contribute revenue via rental income/royalties.
• Digital Channels include Mobile App, Delivery, and Self-order Kiosks.
• Loyalty Program membership reached 23.6 million members by Q3 2025 end.
• Systemwide Comparable Sales grew 12.7% in Q3 2025, in-line with blended inflation.

The focus on Experience of the Future (EOTF) restaurants is a channel investment, with 22 new units opened in the quarter to support these modern service models. If onboarding takes 14+ days, churn risk rises, but here the focus is on physical upgrades supporting digital ordering.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Customer Segments

You're looking at the core groups Arcos Dorados Holdings Inc. serves across its vast Latin American and Caribbean footprint. This isn't a single market play; it's about tailoring the experience across wildly different economic realities, from stable economies to those battling high inflation.

Mass Market Consumers

Arcos Dorados Holdings Inc. targets the broad consumer base that makes up the quick-service restaurant (QSR) landscape in the region. This is supported by an unmatched geographic scale. The company holds the exclusive right to own, operate, and franchise McDonald's restaurants across 21 Latin American and Caribbean countries and territories as of mid-2025. This massive footprint means the core customer is anyone seeking a consistent, recognized brand experience across this diverse geography.

The sheer scale of operations means they serve a huge volume of people daily. For instance, in the third quarter of 2025, the company reported total revenues of $1.2 billion.

Families

The family segment is definitely a core focus, built on the brand's heritage as a family business. Management explicitly noted that the family segment deepened its emotional connection with guests during the third quarter of 2025 through specific marketing efforts. This focus is often tied to specific product offerings and promotions.

Key elements driving engagement with this segment include:

• Targeted product tie-ins using popular licenses like Hello Kitty and Tiny TAN.
• Dessert sales boosted by localized McFlurry flavors and popular licenses.
• The overall brand promise of creating memorable experiences.

Digital Users

Tech-savvy consumers are now central to the Arcos Dorados Holdings Inc. strategy, driving significant sales volume through its omnichannel approach. The investment in digital capabilities is paying off handsomely. In the third quarter of 2025, a massive 61% of systemwide sales flowed through digital channels, which include the mobile app, delivery platforms, and self-order kiosks. This represents an 11.2% year-over-year climb in digital sales in U.S. dollars for that quarter.

The loyalty program is the engine for this segment, designed to increase visit frequency and customer retention. By the end of the third quarter of 2025, the program had grown to over 23.6 million registered members, which is nearly a 50% surge from the end of 2024. Furthermore, the program was active in over 70% of all restaurants, on target to reach all main markets by the end of 2025.

Here's a quick look at the digital penetration metrics as of late 2025:

Metric	Value (Q3 2025)	Context
Digital Channel Sales Share	61%	Of systemwide sales.
Loyalty Program Members	Over 23.6 million	Registered members.
Loyalty Program Restaurant Coverage	Over 70%	Of the restaurant footprint.

Value Seekers

Navigating the region's economic volatility, especially in high-inflation markets, makes the Value Seeker segment critical. Arcos Dorados Holdings Inc. keeps its affordability platforms as a strategic priority to offer good value for money to guests. This is evidenced by strong performance in markets with significant local inflation challenges.

For example, in the third quarter of 2025, systemwide comparable sales growth in Argentina was 1.3x local inflation, and in Mexico, it was 1.8x local inflation, showing the ability to adjust pricing while maintaining sales momentum. The company also leveraged platforms like the McCrispy Chicken to introduce new sandwiches and bundles, catering to price-conscious yet quality-seeking consumers.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive the operational engine for Arcos Dorados Holdings Inc. as of late 2025. These are the major drains on revenue that management must control to deliver returns across their 21 Latin American and Caribbean markets.

Key Cost Components

The cost structure is heavily influenced by franchise obligations, commodity volatility, and the sheer scale of the workforce required to run nearly 2,500 restaurants.

• Royalty Fees: Payment of 6.0% of gross sales to McDonald's Corporation (2025 MFA rate).
• Cost of Goods Sold (COGS): Significant expense, impacted by commodity costs like 35% higher beef in Q3 2025.
• Payroll and Labor Costs: Wages for over 100,000 employees.
• Occupancy Costs: Rent and operating expenses for restaurant locations.
• Capital Expenditures: Property and equipment expenditures of $179.9 million for the first nine months of 2025.

Royalty Fees and Franchise Obligations

The Master Franchise Agreement (MFA) renewal, effective January 1, 2025, locks in a specific cost. This rate is a direct percentage of top-line sales, meaning it is incurred regardless of profitability. For the first ten years, the rate is set at 6.0% of gross sales.

Here's how that royalty fee relates to recent revenue performance:

Metric	Amount
Q3 2025 Total Revenue	$1.2 billion
9M 2025 Total Revenue	$3,411.72 million
Royalty Rate (2025-2034)	6.0%

The new rate is slightly lower than the 7% Arcos Dorados had primarily paid under the previous agreement, which management noted helped offset margin pressure.

Cost of Goods Sold (COGS) and Input Pressure

Food and paper costs are a massive component of the overall cost base. In the third quarter of 2025, this category was a primary driver of margin pressure, even as the company achieved operational efficiencies elsewhere. Specifically, Arcos Dorados management pointed to 35% higher beef costs impacting the Adjusted EBITDA performance year-over-year, excluding a significant tax credit.

The company is actively managing this through pricing strategies, as seen by systemwide comparable sales growth of 12.7% in Q3 2025, which was in-line with blended inflation for the period.

Payroll and Labor Costs

Labor is inherently high in the Quick Service Restaurant sector, and Arcos Dorados is one of the region's largest employers. As of June 30, 2025, the company employed over 100,000 individuals across its operations. Management has focused on driving productivity within this large base, citing 'Increased payroll productivity' as a positive factor that helped expand the Adjusted EBITDA margin.

Occupancy Costs

This category covers rent and operating expenses for the restaurant locations. Like labor, these costs are substantial due to the large physical footprint. For the third quarter of 2025, franchised restaurants' occupancy expenses were reported at $22,619 thousand (or $22.62 million).

Still, the company achieved 'leverage in occupancy and other operating expenses,' which contributed positively to the Adjusted EBITDA margin comparison against the prior year.

Cost Component Detail	Q3 2025 Expense (in thousands USD)
Franchised Restaurants Occupancy Expenses	22,619
General and Administrative Expenses	76,824

Capital Expenditures (CapEx)

Arcos Dorados is in an investment cycle, modernizing its restaurants to the Experience of the Future (EOTF) format and expanding the footprint. This heavy investment is a significant cash outflow. For the nine-month period ended September 30, 2025, total property and equipment expenditures totaled $179.9 million.

The company is on track to deliver its full-year guidance for new restaurant openings, with more than half of the CapEx for the third quarter invested in these new locations. The full-year 2025 Capital Expenditures guidance is projected to be between $300 million and $350 million.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Revenue Streams

You're looking at the top-line drivers for Arcos Dorados Holdings Inc. as of late 2025. The revenue streams are heavily weighted toward direct restaurant sales, but the digital shift is clearly the most dynamic part of the business right now.

Sales from Company-Operated Restaurants form the core of the revenue base. For the third quarter of 2025, total company revenues hit $1.2 billion. To put that volume in context, Arcos Dorados Holdings Inc. ended the quarter operating 2,479 locations across its footprint. Systemwide Comparable Sales, which gives you a cleaner look at existing store performance, grew 12.7% versus the prior year in that same quarter.

Here's a quick look at the key financial results from that period:

Metric	Q3 2025 Amount	Context/Comparison
Total Revenue	$1.2 billion	Up 5.2% in US dollars versus the prior year quarter
Net Income	$150.4 million	Reported for Q3 2025
Adjusted EBITDA	$201.1 million	Reported for Q3 2025
Nine-Month Revenue (YTD)	$3.41 billion	For the nine months ended September 30, 2025
Nine-Month Net Income (YTD)	$186.95 million	For the nine months ended September 30, 2025

Rental Income from Sub-Franchisees is the second component, though we don't have a specific dollar figure for Q3 2025. This stream comes from franchised locations, typically structured as a fixed fee or a percentage of sales paid back to Arcos Dorados Holdings Inc. as the master franchisee.

Digital Sales are definitely the major growth driver you need to watch. Revenue generated through the Mobile App, Delivery services, and Self-order Kiosks rose 11.2% year-over-year in US dollars for the third quarter. More importantly, this channel contributed 61% of all systemwide sales in the quarter. That's more than half the business flowing through digital touchpoints.

Net Income for the quarter was reported at $150.4 million. Honestly, you can't look at that number without noting the significant one-time item: the result included a $125.2 million net benefit from a federal tax credit in Brazil related to prior periods (2016-2023).

Here are some other key operational statistics that feed into these revenue numbers:

• Systemwide Comparable Sales growth was 12.7% in Q3 2025.
• The Loyalty Program reached more than 70% of all restaurants by the end of Q3 2025.
• The Company opened 22 restaurants across the region in the third quarter of 2025.
• Net Debt to Adjusted EBITDA leverage ratio was a comfortable 1.2x as of September 30, 2025.

Finance: draft a sensitivity analysis on the impact of a 5% drop in digital sales contribution by next week.