Arcos Dorados Holdings Inc. (ARCO): Modelo de Negócios Canvas [Jan-2025 Atualizado]

Na vibrante paisagem da franquia de fast-food latino-americana, a Arcos Dorados Holdings Inc. (ARCO) surge como uma potência, navegando magistralmente no complexo terreno das operações do McDonald's em toda a 20 países. Esta empresa dinâmica transforma o modelo tradicional de negócios de fast-food em uma empresa sofisticada e orientada pela tecnologia que combina perfeitamente a consistência da marca global com as nuances do mercado local, criando uma estratégia atraente que ressoa com milhões de consumidores diariamente.

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negócios: Parcerias -chave

McDonald's Corporation (Contrato Global de Franchising)

O Arcos Dorados detém os direitos exclusivos de operar restaurantes do McDonald's em 20 países da América Latina e do Caribe. A partir de 2023, a empresa opera 2.266 restaurantes do McDonald's na região. O contrato de franquia Master com a McDonald's Corporation fornece suporte operacional abrangente e diretrizes de marca.

Métrica de Parceria	Dados específicos
Total de restaurantes	2.266 locais do McDonald
Cobertura geográfica	20 países latino -americanos e caribenhos
Renovação do Acordo de Franquia	Estendido até 2039

Fornecedores de alimentos locais e produtores agrícolas

O Arcos Dorados mantém parcerias estratégicas com produtores agrícolas locais em toda a América Latina.

• Brasil: 12 fornecedores de alimentos primários
• Argentina: 8 produtores agrícolas locais
• México: 10 parceiros regionais de compras de alimentos

País	Investimento local de fornecedores	Volume anual de compras
Brasil	US $ 78,5 milhões	126.000 toneladas métricas
Argentina	US $ 42,3 milhões	68.500 toneladas métricas
México	US $ 65,7 milhões	95.200 toneladas métricas

Proprietários e proprietários imobiliários

O Arcos Dorados colabora com parceiros imobiliários para locais de restaurantes e estratégias de expansão.

• Total de parcerias de propriedades: 42 empresas de desenvolvimento imobiliário
• Duração média do arrendamento: 15 anos
• Investimento imobiliário anual: US $ 92,6 milhões

Provedores de tecnologia e serviços digitais

As parcerias de tecnologia estratégica apóiam a transformação digital e a eficiência operacional.

Parceiro de tecnologia	Serviço prestado	Investimento anual
IBM	Infraestrutura em nuvem	US $ 12,4 milhões
SEIVA	Planejamento de recursos corporativos	US $ 8,7 milhões
Salesforce	Gerenciamento de relacionamento com o cliente	US $ 5,3 milhões

Agências de marketing e publicidade locais

O Arcos Dorados envolve parceiros de marketing regional para estratégias promocionais direcionadas.

• Parcerias de agências de marketing total: 27
• Despesas anuais de marketing: US $ 45,2 milhões
• Investimento de marketing digital: 62% do orçamento total de marketing

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negócios: Atividades -chave

Operações de restaurantes e gerenciamento de serviços de alimentação

Em 2024, o Arcos Dorados opera 2.266 restaurantes do McDonald's em 20 países na América Latina. A empresa gerencia 1.040 restaurantes de propriedade diretamente e 1.226 locais franqueados.

Métrica operacional	Número
Total de restaurantes	2,266
Restaurantes de propriedade da empresa	1,040
Restaurantes franqueados	1,226

Marketing de marca e desenvolvimento de experiência do cliente

A Arcos Dorados investiu US $ 78,4 milhões em despesas de marketing em 2023, com foco nos canais de marketing digital e tradicional.

• Orçamento de marketing digital: US $ 32,6 milhões
• Orçamento de marketing tradicional: US $ 45,8 milhões
• Plataformas de engajamento do cliente: 3 canais digitais primários

Cadeia de suprimentos e gerenciamento de logística

A empresa opera 8 centros de distribuição na América Latina, gerenciando o suprimento de alimentos para 2.266 restaurantes.

Métrica da cadeia de suprimentos	Valor
Centros de distribuição	8
Aquisição anual de alimentos	US $ 1,2 bilhão
Contratos de fornecedores locais	126

Inovação de menu e desenvolvimento de produtos

Em 2023, o Arcos Dorados lançou 12 novos itens de menu e conduziu 48 sessões de teste de produtos nos mercados.

• Novos itens de menu lançados: 12
• Sessões de teste de produto: 48
• Adaptações regionais de menu: 7 menus diferentes específicos do mercado

Plataforma digital e manutenção de aplicativos móveis

As plataformas digitais geraram US $ 426 milhões em vendas durante 2023, representando 18,7% da receita total.

Métrica da plataforma digital	Valor
Vendas digitais	US $ 426 milhões
Downloads de aplicativos móveis	3,2 milhões
Porcentagem de vendas digital	18.7%

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negócios: Recursos -chave

Extensa rede de restaurantes

Em 2023, o Arcos Dorados opera 2.266 restaurantes do McDonald's em 20 países na América Latina. A quebra do restaurante inclui:

País	Número de restaurantes
Brasil	1,048
México	436
Argentina	283
Outros países latino -americanos	499

Reconhecimento da marca e ativos intelectuais

Contrato de franquia McDonald's Master Fornece direitos exclusivos para operar restaurantes do McDonald's na América Latina até 2027.

• Direitos de marca registrada em 20 países
• Acordos de desenvolvimento exclusivos com a McDonald's Corporation
• Sistemas operacionais proprietários e protocolos de treinamento

Recursos operacionais e de gerenciamento

A partir de 2023, o Arcos Dorados emprega aproximadamente 64.000 trabalhadores na América Latina.

Categoria de gerenciamento	Número de funcionários
Executivos corporativos	120
Gerentes regionais	580
Gerentes de restaurantes	2,266
Equipe operacional	61,034

Infraestrutura digital

As plataformas de pedidos digitais geram 35% do total de vendas a partir de 2023.

• Aplicativo móvel disponível em 20 países
• Parcerias de entrega on -line com várias plataformas
• Integração de pagamento digital na rede de restaurantes

Locais estratégicos geográficos

Distribuição de restaurantes nos mercados latino -americanos:

Região	Porcentagem de restaurantes
Brasil	46.3%
México	19.3%
Argentina	12.5%
Outros países	22.0%

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negócios: proposições de valor

Experiência gastronômica consistente e familiar

O Arcos Dorados opera 2.266 restaurantes do McDonald's em 20 países na América Latina a partir de 2023. A empresa gerou US $ 4,4 bilhões em receita total em 2022, com uma experiência consistente na marca nos mercados.

Região	Número de restaurantes	Porcentagem de pegada total
Brasil	1,088	48.0%
México	436	19.2%
Argentina	280	12.4%
Outros países	462	20.4%

Opções de refeições acessíveis para diversos dados demográficos

O preço médio da refeição varia entre US $ 3 e US $ 7 nos mercados latino-americanos. Atendendo a vários segmentos de renda com preços estratégicos.

• Itens de menu de valor a partir de US $ 1,50
• Refeições combinadas com preços entre US $ 4 e US $ 6
• Pacotes de refeições em família que variam de US $ 10 a US $ 15

Serviço rápido e conveniência

Tempo médio de preparação do pedido: 3-5 minutos. As plataformas de pedidos digitais representam 25% do total de vendas em 2022.

Canal de serviço	Porcentagem de vendas
Na loja	45%
Drive thru	30%
Digital/Entrega	25%

Adaptações de menu localizado

Os itens de menu específicos do mercado contribuem para 15-20% das ofertas totais de menu em diferentes países.

• Brasil: Brigadeiro McFlurry
• Argentina: ofertas em estilo Empanada
• México: Variações de menu picante

Recursos modernos de pedidos e entrega digitais

As receitas da plataforma digital atingiram US $ 1,1 bilhão em 2022, representando 25% do total de vendas. Os downloads de aplicativos móveis excederam 10 milhões nos mercados latino -americanos.

Plataforma digital	Usuários ativos	Frequência de pedidos
Aplicativo móvel	10 milhões	2.5 pedidos/mês/usuário
Plataforma da Web	5 milhões	1.8 pedidos/mês/usuário

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negócios: Relacionamentos do cliente

Programa de fidelidade (Mcrewards)

A partir de 2024, o Programa de Fidelidade McRewards abrange 20 países na América Latina. O programa possui 12,5 milhões de membros ativos. Os membros recebem pontos digitais que podem ser resgatados para itens de menu.

Métrica	Valor
Membros do programa de fidelidade total	12,5 milhões
Países com programa	20
Taxa de resgate de pontos médios	34%

Engajamento de aplicativos móveis

O aplicativo móvel Arcos Dorados possui 8,3 milhões de usuários ativos na América Latina. O aplicativo gera 22% das vendas digitais para a empresa.

Métrica de aplicativo móvel	Valor
Usuários ativos	8,3 milhões
Contribuição de vendas digital	22%

Interação da mídia social

O Arcos Dorados mantém a presença ativa das mídias sociais entre as plataformas:

• Seguidores do Instagram: 5,6 milhões
• Seguidores do Facebook: 4,2 milhões
• Seguidores do Twitter: 1,8 milhão

Campanhas de marketing personalizadas

A empresa investe US $ 42 milhões anualmente em estratégias de marketing digital direcionadas. As campanhas personalizadas geram taxas de engajamento de clientes 18% mais altas.

Iniciativas comunitárias e com focos de jovens

O Arcos Dorados investe US $ 15,7 milhões anualmente em programas de jovens e comunidades em toda a América Latina. Essas iniciativas atingem aproximadamente 500.000 jovens diretamente.

Métrica de iniciativa	Valor
Investimento anual	US $ 15,7 milhões
Alcançar	500.000 jovens

Arcos Dorados Holdings Inc. (ARCO) - Modelo de Negócios: Canais

Locais de restaurantes físicos

A partir de 2023, o Arcos Dorados opera 2.266 restaurantes do McDonald's em 20 países na América Latina e no Caribe. A quebra dos tipos de restaurantes inclui:

Tipo de restaurante	Número de locais
Restaurantes tradicionais	2,088
Locais drive-thru	1,249
Locais McCafé	463

Aplicativo móvel

O aplicativo móvel do McDonald's para os mercados Arcos Dorados relatou as seguintes métricas em 2023:

• 3,5 milhões de usuários mensais ativos
• Vendas digitais representando 36% do total de vendas no Brasil
• Mais de 15 milhões de downloads nos mercados latino -americanos

Plataformas de entrega on -line

As parcerias de canal de entrega incluem:

Plataforma de entrega	Penetração de mercado
Rappi	Disponível em 9 países
ifood	Dominante no Brasil
Uber come	Disponível em 6 países

Plataformas de mídia social

Métricas de engajamento de mídia social para 2023:

• Seguidores do Instagram: 8,4 milhões em mercados latino -americanos
• Seguidores do Facebook: 12,6 milhões
• Tiktok Engagement: 1,2 milhão de seguidores

Serviços drive-thru

Desempenho do canal drive-thru em 2023:

Métrica	Valor
Locais totais de drive-thru	1,249
Porcentagem de vendas via drive-thru	42%
Tempo médio de transação drive-thru	180 segundos

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negócios: segmentos de clientes

Jovens Profissionais Urbanos

Redução demográfica para este segmento:

Faixa etária	Nível de renda	Porcentagem do mercado -alvo
25-40 anos	$35,000 - $75,000	22.5%
Centros urbanos	Emprego profissional	18.3%

Famílias

Características do segmento familiar:

• Tamanho médio da família: 3,7 pessoas
• Renda familiar média: US $ 42.500
• Tomadores de decisão primários: pais de 30 a 45 anos

Alunos

Análise do segmento de estudantes:

Nível de educação	Gastos mensais AVG	Frequência de visitas a restaurantes
Ensino médio	$85	8-10 vezes por mês
Universidade	$120	12-15 vezes por mês

Consumidores de renda média

Detalhes do segmento de renda:

• Faixa anual da renda familiar: US $ 20.000 - US $ 50.000
• Representa 45,7% da base total de clientes
• Poder de compra primária nos mercados latino -americanos

Entusiastas dos restaurantes de serviço rápido

Métricas de comportamento do consumidor:

Frequência de refeições	Tipo de refeição preferido	Gasto médio
2-3 vezes por semana	Refeições combinadas	$7.50
Preferência de pedido digital	Usuários de aplicativos móveis	37.6%

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negócios: estrutura de custos

Compras de comida e ingrediente

A partir de 2023, o Arcos Dorados gastou aproximadamente US $ 2,3 bilhões em compras de alimentos e ingredientes em seus 2.266 restaurantes na América Latina.

Categoria de ingredientes	Custo anual (USD)	Porcentagem de compras totais
Carne bovina	US $ 685 milhões	29.8%
Aves	US $ 452 milhões	19.6%
Produtos lácteos	US $ 276 milhões	12%
Embalagem	US $ 218 milhões	9.5%

Aluguel e manutenção de restaurantes

Em 2023, o Arcos Dorados alocou US $ 412 milhões para as despesas de aluguel e manutenção de restaurantes em suas operações.

• Aluguel mensal médio por restaurante: US $ 15.200
• Custo de manutenção anual por restaurante: US $ 62.000
• Portfólio imobiliário total: 2.266 restaurantes

Salários e treinamento de funcionários

As despesas totais relacionadas aos funcionários em 2023 atingiram US $ 789 milhões.

Categoria de funcionários	Custo salarial anual (USD)	Número de funcionários
Equipe de restaurantes	US $ 512 milhões	48,000
Gerenciamento	US $ 177 milhões	3,200
Programas de treinamento	US $ 100 milhões	N / D

Despesas de marketing e publicidade

As despesas de marketing para 2023 foram de US $ 186 milhões, representando 3,2% da receita total.

• Marketing Digital: US $ 62 milhões
• Publicidade tradicional: US $ 94 milhões
• Campanhas promocionais: US $ 30 milhões

Investimentos de tecnologia e infraestrutura digital

Os investimentos em tecnologia totalizaram US $ 95 milhões em 2023.

Categoria de tecnologia	Investimento (USD)
Plataformas de pedidos digitais	US $ 38 milhões
Sistemas de ponto de venda	US $ 27 milhões
Segurança cibernética	US $ 15 milhões
Desenvolvimento de aplicativos móveis	US $ 15 milhões

Arcos Dorados Holdings Inc. (ARCO) - Modelo de negócios: fluxos de receita

Vendas de alimentos e bebidas

Em 2022, o Arcos Dorados registrou receitas totais de US $ 4,4 bilhões. As vendas de restaurantes foram responsáveis ​​pela maioria desta receita, com uma média de 2.266 restaurantes operando em 20 países na América Latina e no Caribe.

Categoria de receita	2022 quantidade	Porcentagem da receita total
Vendas de restaurantes	US $ 4,1 bilhões	93.2%
Outras vendas	US $ 300 milhões	6.8%

Royalties de franquia

A partir de 2022, o Arcos Dorados operava 2.266 restaurantes, com 2.186 locais de propriedade da empresa e 80 franqueados.

• Taxa de royalties de franquia: 4-5% das vendas brutas
• Receita total de franquia: aproximadamente US $ 12 a 15 milhões anualmente

Comissões de serviço de entrega

As vendas de entrega digital representaram 25% do total de vendas em 2022, com parcerias, incluindo Rappi, IFood e outras plataformas de entrega local.

Plataforma de entrega	Taxa estimada da comissão
Rappi	15-20%
ifood	12-18%

Serviços de catering e eventos especiais

Fluxo de receita limitado, estimado em menos de 2% da receita total.

Monetização da plataforma digital

Downloads de aplicativos móveis e plataformas de pedidos digitais geraram fluxos de receita adicionais.

• Usuários de aplicativos móveis: mais de 10 milhões de usuários ativos em 2022
• Porcentagem de vendas digitais: 25% do total de vendas

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Value Propositions

You're looking at the core reasons why customers choose Arcos Dorados Holdings Inc. across Latin America and the Caribbean, especially as they push hard on digital adoption through late 2025.

Speed and Convenience: QSR leader in Latin America and the Caribbean

Arcos Dorados Holdings Inc. solidifies its value proposition by being the world's largest independent McDonald's franchisee, which means they operate the largest quick service restaurant chain across the entire region. As of the third quarter of 2025, the company managed a footprint of exactly 2,479 restaurants across 21 countries and territories. This scale is a direct value proposition for convenience, ensuring a familiar experience is always nearby.

Digital Omnichannel Experience: Seamless ordering via app, kiosk, drive-thru, and delivery

The digital push is clearly a major value driver. In the third quarter of 2025, the company reported that digital channels-which include the Mobile App, Delivery, and Self-order Kiosks-accounted for a commanding 61% of all systemwide sales. This digital sales contribution grew by 11.2% year-over-year in U.S. dollars for that quarter alone. Furthermore, the loyalty program is a key part of this ecosystem, having expanded to reach over 23.6 million registered members by the end of Q3 2025, active in more than 70% of their locations.

Here's a quick look at how the digital focus has ramped up:

• Digital channels share of systemwide sales (Q3 2025): 61%.
• Loyalty Program members (Q3 2025 end): 23.6 million.
• New restaurants opened in Q3 2025: 22.
• Systemwide comparable sales growth (Q3 2025): 12.7%.

To be fair, this digital momentum has been building; in Q2 2025, digital channels already contributed more than 60% of systemwide sales.

Metric	Value (Q3 2025)	Context
Total Revenues (USD millions)	1,192.83	New single-quarter high.
Systemwide Comparable Sales Growth	12.7%	In-line with blended inflation.
Digital Channel Sales Growth (YoY USD)	11.2%	Driving omnichannel adoption.
Net Debt / Adjusted EBITDA Ratio	1.2x	Reflecting a strong balance sheet position.

Affordability and Value: Targeted pricing platforms for value-conscious consumers

Arcos Dorados Holdings Inc. manages value by ensuring its pricing keeps pace with the challenging macro environment. Systemwide comparable sales growth in Q3 2025 hit 12.7%, which management noted was in-line with the blended inflation rate for the period. This suggests successful pricing strategies are being deployed to maintain margins while keeping the offering accessible. For instance, in Brazil, the focus was explicitly on pricing above inflation to counteract severe input cost pressures, such as beef costs which were up 35% year-over-year.

Consistent Global Brand: Reliable quality and familiar menu items

The value proposition rests heavily on the reliability of the global brand they represent. With 2,479 restaurants across 21 countries as of late 2025, the brand offers a standardized, reliable experience. The company continues to invest in its physical presence, having opened 22 new restaurants in the third quarter of 2025 alone, reinforcing accessibility and modernization across its vast territory.

Social Impact: Providing first formal job opportunities for young people

Arcos Dorados Holdings Inc. positions itself as a significant engine for youth development in the region. The company employs over 100,000 young people across Latin America and the Caribbean, effectively serving as a major source of first formal job opportunities. New hires reportedly receive 30 hours of structured training. Annually, with approximately 68,000 people starting their employment journeys, this translates to more than two million training hours delivered across the system each year.

Finance: draft 13-week cash view by Friday.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Customer Relationships

You're focused on how Arcos Dorados Holdings Inc. (ARCO) keeps customers coming back and spending more in a region with constant economic shifts. Their approach to customer relationships is heavily weighted toward digital engagement, which is now driving the majority of their business.

Loyalty Program: Digital engagement to drive visit frequency and higher average check.

The loyalty program is central to driving repeat business. Members of the program historically make between 1.5 and 2 times more purchases than non-members, which directly translates to higher visit frequency and a larger average check for that segment. By the third quarter of 2025, the program was active in over 70% of Arcos Dorados Holdings Inc. restaurants and is on track to be fully rolled out across all major markets by the end of 2025.

Personalized Offers: Mobile app-based marketing to 23.6 million members.

The scale of their personalized marketing is significant. As of the third quarter of 2025, the mobile app-based loyalty program reached more than 23.6 million registered members. This represents a nearly 50% surge in membership compared to the prior year, showing rapid adoption of their digital-first approach. This large base allows for highly targeted offers that help drive sales even when macro conditions are tough.

Here's a quick look at the digital engagement metrics as of the latest reported period:

Metric	Value (Q3 2025)	Context
Total Loyalty Program Members	23.6 million	Represents nearly a 50% surge year-over-year.
Systemwide Sales via Digital Channels	61%	Includes Mobile App, Delivery, and Self-order Kiosks.
Digital Sales Growth (YoY)	11.2%	Year-over-year growth in U.S. dollars for Q3 2025.
EOTF Restaurant Portfolio Share (Q1 2025)	68%	Restaurants emphasizing digital ordering and self-service.

Self-Service: High-tech interaction via self-order kiosks in EOTF restaurants.

Arcos Dorados Holdings Inc. is embedding high-tech interaction directly into the ordering process through self-order kiosks, primarily within its Experience of the Future (EOTF) format restaurants. As of Q1 2025, 68% of the company's portfolio was in this modernized EOTF format, which heavily features these kiosks. The shift to digital channels, which includes kiosks, is clearly working, as 61% of systemwide sales flowed through these methods in Q3 2025. For the broader industry, using kiosks can lead to order processing times dropping by up to 40% and can boost the average ticket size by 8% to 15%, depending on the menu type, by prompting upsells.

Customer Service Culture: Cooltura de Servicio focused on enhancing guest satisfaction.

The operational focus is codified in the company's core values, which include a commitment to Quality, Service, and Cleanliness. This cultural drive, which they refer to internally as Cooltura de Servicio, is meant to translate into tangible guest satisfaction. The company states it provides the highest standards of quality, food safety, and hygiene across its operations. The goal here is to ensure that the efficiency gained from digital tools doesn't come at the expense of the guest experience. You can see this commitment reflected in their operational priorities:

• Delivering the highest standards of quality.
• Maintaining food safety and hygiene protocols.
• Strengthening the bond with guests digitally.
• Achieving robust market share gains in many markets.

Finance: review the Q4 2025 projected impact of loyalty program penetration on average check size by market by next Tuesday.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Channels

You're looking at how Arcos Dorados Holdings Inc. gets its product to the customer across Latin America and the Caribbean as of late 2025. It's a multi-pronged approach, balancing traditional brick-and-mortar presence with a massive digital push. Honestly, the numbers show where the focus is right now.

The core physical footprint is still largely under direct control. Arcos Dorados owns, manages and operates approximately 75% of its restaurant locations. This means the majority of sales flow directly through company-operated restaurants, giving Arcos Dorados direct control over the guest experience and pricing at those units. The remaining locations are run by third-party operators.

The real story in the Channels block is the digital acceleration. For the third quarter of 2025, digital channels-which include the Mobile app, Delivery, and Self-order Kiosks-generated a massive 61% of total systemwide sales. This digital sales mix climbed 11.2% year-over-year in U.S. dollars for that quarter, showing this isn't just a trend but the primary transaction method for many guests. This strategy is key to maintaining market share in a volatile region.

The physical channels are being modernized to support this omnichannel strategy. Drive-Thru remains a key physical channel for sales acceleration, which is why the company opened 22 new restaurants in Q3 2025, with a focus on free-standing locations designed to maximize Drive-Thru throughput. At the end of Q3 2025, the total restaurant count stood at 2,479 units across the region.

Integration with third-party delivery services is inherent in the Digital Channels metric, but the internal loyalty program is also a major channel driver. By the end of Q3 2025, the Loyalty Program reached 23.6 million registered members, active in over 70% of the restaurant footprint. This program helps drive frequency across all sales channels.

Here's a quick look at the scale and mix of the Channels as of the end of Q3 2025:

Channel Metric	Data Point	Context/Period
Total Systemwide Revenue	$1.2 billion	Q3 2025 Total Revenues
Digital Channel Sales Mix	61%	Q3 2025 Systemwide Sales
Digital Sales Growth (YoY)	11.2%	Q3 2025 in US Dollars
Company-Operated Locations	Approx. 75%	Of total affiliated locations
Sub-Franchised Locations	Approx. 25%	Of total affiliated locations
Total Restaurant Units	2,479	As of September 30, 2025
New Restaurants Opened	22	During Q3 2025

The structure of the physical and digital interaction points is critical to Arcos Dorados Holdings Inc.'s performance:

• Company-Operated Restaurants generate direct sales revenue.
• Sub-Franchised Restaurants contribute revenue via rental income/royalties.
• Digital Channels include Mobile App, Delivery, and Self-order Kiosks.
• Loyalty Program membership reached 23.6 million members by Q3 2025 end.
• Systemwide Comparable Sales grew 12.7% in Q3 2025, in-line with blended inflation.

The focus on Experience of the Future (EOTF) restaurants is a channel investment, with 22 new units opened in the quarter to support these modern service models. If onboarding takes 14+ days, churn risk rises, but here the focus is on physical upgrades supporting digital ordering.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Customer Segments

You're looking at the core groups Arcos Dorados Holdings Inc. serves across its vast Latin American and Caribbean footprint. This isn't a single market play; it's about tailoring the experience across wildly different economic realities, from stable economies to those battling high inflation.

Mass Market Consumers

Arcos Dorados Holdings Inc. targets the broad consumer base that makes up the quick-service restaurant (QSR) landscape in the region. This is supported by an unmatched geographic scale. The company holds the exclusive right to own, operate, and franchise McDonald's restaurants across 21 Latin American and Caribbean countries and territories as of mid-2025. This massive footprint means the core customer is anyone seeking a consistent, recognized brand experience across this diverse geography.

The sheer scale of operations means they serve a huge volume of people daily. For instance, in the third quarter of 2025, the company reported total revenues of $1.2 billion.

Families

The family segment is definitely a core focus, built on the brand's heritage as a family business. Management explicitly noted that the family segment deepened its emotional connection with guests during the third quarter of 2025 through specific marketing efforts. This focus is often tied to specific product offerings and promotions.

Key elements driving engagement with this segment include:

• Targeted product tie-ins using popular licenses like Hello Kitty and Tiny TAN.
• Dessert sales boosted by localized McFlurry flavors and popular licenses.
• The overall brand promise of creating memorable experiences.

Digital Users

Tech-savvy consumers are now central to the Arcos Dorados Holdings Inc. strategy, driving significant sales volume through its omnichannel approach. The investment in digital capabilities is paying off handsomely. In the third quarter of 2025, a massive 61% of systemwide sales flowed through digital channels, which include the mobile app, delivery platforms, and self-order kiosks. This represents an 11.2% year-over-year climb in digital sales in U.S. dollars for that quarter.

The loyalty program is the engine for this segment, designed to increase visit frequency and customer retention. By the end of the third quarter of 2025, the program had grown to over 23.6 million registered members, which is nearly a 50% surge from the end of 2024. Furthermore, the program was active in over 70% of all restaurants, on target to reach all main markets by the end of 2025.

Here's a quick look at the digital penetration metrics as of late 2025:

Metric	Value (Q3 2025)	Context
Digital Channel Sales Share	61%	Of systemwide sales.
Loyalty Program Members	Over 23.6 million	Registered members.
Loyalty Program Restaurant Coverage	Over 70%	Of the restaurant footprint.

Value Seekers

Navigating the region's economic volatility, especially in high-inflation markets, makes the Value Seeker segment critical. Arcos Dorados Holdings Inc. keeps its affordability platforms as a strategic priority to offer good value for money to guests. This is evidenced by strong performance in markets with significant local inflation challenges.

For example, in the third quarter of 2025, systemwide comparable sales growth in Argentina was 1.3x local inflation, and in Mexico, it was 1.8x local inflation, showing the ability to adjust pricing while maintaining sales momentum. The company also leveraged platforms like the McCrispy Chicken to introduce new sandwiches and bundles, catering to price-conscious yet quality-seeking consumers.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive the operational engine for Arcos Dorados Holdings Inc. as of late 2025. These are the major drains on revenue that management must control to deliver returns across their 21 Latin American and Caribbean markets.

Key Cost Components

The cost structure is heavily influenced by franchise obligations, commodity volatility, and the sheer scale of the workforce required to run nearly 2,500 restaurants.

• Royalty Fees: Payment of 6.0% of gross sales to McDonald's Corporation (2025 MFA rate).
• Cost of Goods Sold (COGS): Significant expense, impacted by commodity costs like 35% higher beef in Q3 2025.
• Payroll and Labor Costs: Wages for over 100,000 employees.
• Occupancy Costs: Rent and operating expenses for restaurant locations.
• Capital Expenditures: Property and equipment expenditures of $179.9 million for the first nine months of 2025.

Royalty Fees and Franchise Obligations

The Master Franchise Agreement (MFA) renewal, effective January 1, 2025, locks in a specific cost. This rate is a direct percentage of top-line sales, meaning it is incurred regardless of profitability. For the first ten years, the rate is set at 6.0% of gross sales.

Here's how that royalty fee relates to recent revenue performance:

Metric	Amount
Q3 2025 Total Revenue	$1.2 billion
9M 2025 Total Revenue	$3,411.72 million
Royalty Rate (2025-2034)	6.0%

The new rate is slightly lower than the 7% Arcos Dorados had primarily paid under the previous agreement, which management noted helped offset margin pressure.

Cost of Goods Sold (COGS) and Input Pressure

Food and paper costs are a massive component of the overall cost base. In the third quarter of 2025, this category was a primary driver of margin pressure, even as the company achieved operational efficiencies elsewhere. Specifically, Arcos Dorados management pointed to 35% higher beef costs impacting the Adjusted EBITDA performance year-over-year, excluding a significant tax credit.

The company is actively managing this through pricing strategies, as seen by systemwide comparable sales growth of 12.7% in Q3 2025, which was in-line with blended inflation for the period.

Payroll and Labor Costs

Labor is inherently high in the Quick Service Restaurant sector, and Arcos Dorados is one of the region's largest employers. As of June 30, 2025, the company employed over 100,000 individuals across its operations. Management has focused on driving productivity within this large base, citing 'Increased payroll productivity' as a positive factor that helped expand the Adjusted EBITDA margin.

Occupancy Costs

This category covers rent and operating expenses for the restaurant locations. Like labor, these costs are substantial due to the large physical footprint. For the third quarter of 2025, franchised restaurants' occupancy expenses were reported at $22,619 thousand (or $22.62 million).

Still, the company achieved 'leverage in occupancy and other operating expenses,' which contributed positively to the Adjusted EBITDA margin comparison against the prior year.

Cost Component Detail	Q3 2025 Expense (in thousands USD)
Franchised Restaurants Occupancy Expenses	22,619
General and Administrative Expenses	76,824

Capital Expenditures (CapEx)

Arcos Dorados is in an investment cycle, modernizing its restaurants to the Experience of the Future (EOTF) format and expanding the footprint. This heavy investment is a significant cash outflow. For the nine-month period ended September 30, 2025, total property and equipment expenditures totaled $179.9 million.

The company is on track to deliver its full-year guidance for new restaurant openings, with more than half of the CapEx for the third quarter invested in these new locations. The full-year 2025 Capital Expenditures guidance is projected to be between $300 million and $350 million.

Arcos Dorados Holdings Inc. (ARCO) - Canvas Business Model: Revenue Streams

You're looking at the top-line drivers for Arcos Dorados Holdings Inc. as of late 2025. The revenue streams are heavily weighted toward direct restaurant sales, but the digital shift is clearly the most dynamic part of the business right now.

Sales from Company-Operated Restaurants form the core of the revenue base. For the third quarter of 2025, total company revenues hit $1.2 billion. To put that volume in context, Arcos Dorados Holdings Inc. ended the quarter operating 2,479 locations across its footprint. Systemwide Comparable Sales, which gives you a cleaner look at existing store performance, grew 12.7% versus the prior year in that same quarter.

Here's a quick look at the key financial results from that period:

Metric	Q3 2025 Amount	Context/Comparison
Total Revenue	$1.2 billion	Up 5.2% in US dollars versus the prior year quarter
Net Income	$150.4 million	Reported for Q3 2025
Adjusted EBITDA	$201.1 million	Reported for Q3 2025
Nine-Month Revenue (YTD)	$3.41 billion	For the nine months ended September 30, 2025
Nine-Month Net Income (YTD)	$186.95 million	For the nine months ended September 30, 2025

Rental Income from Sub-Franchisees is the second component, though we don't have a specific dollar figure for Q3 2025. This stream comes from franchised locations, typically structured as a fixed fee or a percentage of sales paid back to Arcos Dorados Holdings Inc. as the master franchisee.

Digital Sales are definitely the major growth driver you need to watch. Revenue generated through the Mobile App, Delivery services, and Self-order Kiosks rose 11.2% year-over-year in US dollars for the third quarter. More importantly, this channel contributed 61% of all systemwide sales in the quarter. That's more than half the business flowing through digital touchpoints.

Net Income for the quarter was reported at $150.4 million. Honestly, you can't look at that number without noting the significant one-time item: the result included a $125.2 million net benefit from a federal tax credit in Brazil related to prior periods (2016-2023).

Here are some other key operational statistics that feed into these revenue numbers:

• Systemwide Comparable Sales growth was 12.7% in Q3 2025.
• The Loyalty Program reached more than 70% of all restaurants by the end of Q3 2025.
• The Company opened 22 restaurants across the region in the third quarter of 2025.
• Net Debt to Adjusted EBITDA leverage ratio was a comfortable 1.2x as of September 30, 2025.

Finance: draft a sensitivity analysis on the impact of a 5% drop in digital sales contribution by next week.