Altice USA, Inc. (ATUS): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama en constante evolución de las telecomunicaciones, Altice USA, Inc. (ATUS) surge como una potencia dinámica, navegando estratégicamente la compleja intersección de la conectividad digital, el entretenimiento y los servicios centrados en el cliente. Al diseccionar su lienzo de modelo de negocio integral, revelamos los intrincados mecanismos que impulsan el éxito de este gigante de las telecomunicaciones, revelando un enfoque sofisticado para ofrecer Internet de alta velocidad, paquetes innovadores de cable y soluciones digitales de vanguardia que satisfacen las diversas necesidades de los consumidores modernos de los consumidores modernos y negocios por igual.

Allice USA, Inc. (ATUS) - Modelo de negocios: asociaciones clave

Proveedores de infraestructura de cable

Allice USA se asocia con proveedores de infraestructura crítica para mantener y expandir sus capacidades de red:

Pareja	Detalles de la asociación
Sistemas de Cisco	Equipos de infraestructura de red y soluciones tecnológicas
Comunicación	Soluciones de infraestructura de red de cable y conectividad

Proveedores de tecnología y equipos

Las asociaciones de tecnología estratégica incluyen:

• Nokia Networks - Equipo de infraestructura de red
• Arris International - Cable módem y tecnologías de redes
• Harmonic Inc. - Tecnologías de entrega y transmisión de video

Creadores de contenido y redes de medios

Allice USA mantiene asociaciones críticas de contenido:

Red/creador	Acuerdo de distribución de contenido
Disney/ESPN	Licencias y distribución integral de contenido
Nbcuniversal	Derechos de distribución de contenido multicanal

Compañías de telecomunicaciones locales y regionales

La red de asociación regional incluye:

• Comunicaciones fronterizas
• Comunicaciones Windstream
• Cooperativas eléctricas regionales para el acceso a la infraestructura

Socios de servicio en la nube y ciberseguridad

Socios de colaboración de tecnología:

Pareja	Alcance del servicio
Servicios web de Amazon	Servicios de seguridad y infraestructura en la nube
Palo Alto Networks	Soluciones de ciberseguridad y protección de redes

Allice USA, Inc. (ATUS) - Modelo de negocio: actividades clave

Entrega de servicios de cable e internet

Allice USA opera una red integral de servicios de cable e Internet que cubre aproximadamente 8.1 millones de clientes residenciales y comerciales en 21 estados a partir del tercer trimestre de 2023.

Categoría de servicio	Recuento de suscriptores	Penetración del mercado
Internet residencial	4.9 millones	60.5%
Televisión por cable	2.6 millones	32.1%
Servicios comerciales	0.6 millones	7.4%

Mantenimiento de infraestructura de red

Allice USA invirtió $ 1.2 mil millones en infraestructura de red y gastos de capital en 2022.

• Cobertura de red de fibra óptica: 6.2 millones de hogares
• Ciclo promedio de actualización de la red: 3-4 años
• Velocidades de banda ancha: hasta 1 Gbps

Distribución de contenido digital

Allice USA ofrece Altice uno Plataforma con servicios de transmisión integrados.

Plataforma de contenido	Suscriptores	Precio mensual
Altice uno	2.3 millones	$79.99

Servicio al cliente y soporte técnico

Operaciones de atención al cliente administradas a través de 12 centros de servicio dedicados.

• Tiempo promedio de respuesta al servicio al cliente: 2.5 minutos
• Presupuesto anual de atención al cliente: $ 340 millones
• Canales de soporte: teléfono, chat, portal en línea, aplicación móvil

Marketing y adquisición de clientes

Allice USA gastó $ 487 millones en marketing y adquisición de clientes en 2022.

Canal de marketing	Gasto	Costo de adquisición de clientes
Marketing digital	$ 193 millones	$ 85 por cliente
Medios tradicionales	$ 214 millones	$ 120 por cliente
Ventas directas	$ 80 millones	$ 65 por cliente

Allice USA, Inc. (ATUS) - Modelo de negocio: recursos clave

Infraestructura de red de cable y fibra óptica extensa

Allice USA opera una infraestructura de red integral que cubre aproximadamente 8 millones de clientes residenciales y comerciales en 21 estados. La infraestructura de red total abarca 102,000 millas de ruta de fibra y cable coaxial.

Activo de red	Cantidad	Cobertura
Millas de red de fibra	46,500	Noreste de los Estados Unidos
Millas de cable coaxiales	55,500	Múltiples regiones estatales

Tecnología avanzada de telecomunicaciones

Allice USA invierte $ 500 millones anuales en actualizaciones de tecnología de red y mejora de la infraestructura.

• DOCSIS 3.1 Implementación de tecnología
• Capacidad de red 10G
• Arquitectura de acceso distribuido (DAA)

Datos de clientes y plataformas de análisis

Propietario de la plataforma de análisis de datos procesa más de 15 petabytes de datos de interacción del cliente mensualmente.

Capacidad de análisis de datos	Métrico
Procesamiento de datos mensual	15 petabytes
Puntos de contacto de interacción del cliente	32 millones mensuales

Fuerza laboral técnica y de servicio al cliente especializada

Allice USA emplea a 12,400 empleados a tiempo completo en los departamentos técnicos y de servicio al cliente.

• Experiencia promedio de la fuerza laboral técnica: 8.5 años
• Representantes de servicio al cliente: 4.200
• Especialistas en ingeniería de redes: 2.600

Derechos de espectro y transmisión

Allice USA posee derechos de transmisión en múltiples mercados regionales con importantes capacidades de distribución de contenido de medios.

Activo de transmisión	Cobertura
Canales de televisión por cable	300+ canales
Mercados de transmisión regional	21 estados

Allice USA, Inc. (ATUS) - Modelo de negocio: propuestas de valor

Conectividad a Internet de alta velocidad

Allice USA ofrece velocidades de Internet que van desde 300 Mbps hasta 1 Gbps en su red. A partir del tercer trimestre de 2023, la compañía reportó 4.5 millones de suscriptores residenciales de Internet.

Nivel de velocidad de Internet	Gama de precios	Suscriptores
300 Mbps	$49.99 - $59.99	2.1 millones
500 Mbps	$69.99 - $79.99	1.3 millones
1 Gbps	$89.99 - $99.99	1.1 millones

Paquetes completos de televisión por cable

Allice USA proporciona múltiples paquetes de televisión por cable con 150-250 canales. La compañía reportó 2,8 millones de suscriptores de video en el tercer trimestre de 2023.

• Paquete básico: 150 canales
• Paquete expandido: 200 canales
• Paquete premium: 250 canales

Servicios de comunicación agrupados

Los servicios agrupados de Altice USA generaron $ 2.4 mil millones en ingresos trimestrales en el tercer trimestre de 2023.

Tipo de paquete	Precio mensual promedio	Suscriptores
Double Play (Internet + TV)	$119.99	1.6 millones
Triple Play (Internet + TV + Teléfono)	$159.99	1.2 millones

Opciones avanzadas de entretenimiento digital

Allice USA ofrece Altice uno Plataforma con más de 50,000 títulos a pedido y capacidades de transmisión.

Rendimiento de red confiable y consistente

Confiabilidad de tiempo de actividad de la red: 99.99%, que cubre 21 estados con 6.1 millones de relaciones con los clientes residenciales totales.

Métrico de red	Actuación
Tiempo de actividad de la red	99.99%
Cobertura geográfica	21 estados
Total de clientes residenciales	6.1 millones

Allice USA, Inc. (ATUS) - Modelo de negocios: relaciones con los clientes

Portales de atención al cliente en línea

Allice USA proporciona soporte en línea integral a través de su portal de clientes con las siguientes métricas clave:

Canal de soporte	Compromiso de usuario	Tasa de resolución
Portal web de Myaltice	1.2 millones de usuarios activos mensuales	87% de resolución de primer contacto
Soporte de chat en línea	425,000 interacciones mensuales	92% Tasa de satisfacción del cliente

Asistencia técnica 24/7

La infraestructura de soporte técnico incluye:

• 3.200 representantes dedicados de atención al cliente
• Tiempo de espera promedio: 4.2 minutos
• Soporte telefónico 24/7 disponible en inglés y español

Aplicación móvil de autoservicio

ALTICE USA MEDRICAS DE RENDIMIENTO DE APLICACIÓN MOBILES:

Métrica de la aplicación	Estadística
Descargas totales de aplicaciones	1.7 millones
Usuarios activos mensuales	890,000
Transacciones de pago de facturas	62% de los pagos de facturas mensuales

Paquetes de servicio personalizados

Las ofertas de servicios personalizadas incluyen:

• Óptimo Paquetes residenciales: 3 niveles de nivel
• Altice uno paquete de servicio integrado
• Soluciones empresariales empresariales con 4 opciones de personalización

Programas de lealtad y retención

Métricas de retención de clientes:

Característica del programa	Valor
Tasa anual de retención de clientes	84.6%
Membresía del programa de fidelización	670,000 miembros activos
Valor promedio de por vida del cliente	$ 1,872 por cliente residencial

Allice USA, Inc. (ATUS) - Modelo de negocios: canales

Equipos de ventas directos

Allice USA mantiene a 2,500 representantes de ventas directas a partir del cuarto trimestre de 2023. Los ingresos totales del equipo de ventas directas alcanzaron $ 1.2 mil millones en 2023. Productividad promedio de representantes de ventas: $ 480,000 por año.

Métrico de canal de ventas	2023 rendimiento
Representantes de ventas directas totales	2,500
Ingresos de ventas directos	$ 1.2 mil millones
Productividad representativa promedio	$480,000

Sitio web en línea y plataformas móviles

Rendimiento de la plataforma digital en 2023:

• Visitantes mensuales del sitio web: 3.7 millones
• Descargas de aplicaciones móviles: 1.2 millones
• Ventas de servicios en línea: $ 425 millones
• Tasa de conversión de plataforma digital: 6.3%

Ubicaciones de tiendas minoristas

Allice USA opera 326 ubicaciones minoristas en 9 estados a diciembre de 2023. Ingresos totales de la tienda minorista: $ 675 millones en 2023.

Métrica de ubicación minorista	2023 datos
Total de tiendas minoristas	326
Estados con presencia minorista	9
Ingresos de la tienda minorista	$ 675 millones

Telemarketing

Estadísticas de canales de telemarketing para 2023:

• Personal de telemarketing total: 750
• Ingresos anuales de telemarketing: $ 215 millones
• Tasa de conversión promedio: 4.2%
• Llamadas salientes por día: 125,000

Minoristas de electrónica de terceros

Métricas de asociación con minoristas de electrónica de terceros en 2023:

• Total de minoristas asociados: 1.200
• Ingresos de ventas de terceros: $ 350 millones
• Tasa de comisión de socios: 7.5%
• Volumen promedio de ventas de la tienda de socios: $ 292,000

Métrica de minoristas de terceros	2023 rendimiento
Minoristas asociados totales	1,200
Ingresos de ventas de terceros	$ 350 millones
Tasa de comisión asociada	7.5%

Allice USA, Inc. (ATUS) - Modelo de negocio: segmentos de clientes

Consumidores de banda ancha residencial

A partir del tercer trimestre de 2023, Altice USA sirvió a aproximadamente 4,7 millones de clientes de banda ancha residencial en su red. La base de clientes residenciales de la compañía se concentra en las siguientes regiones:

Región	Número de clientes
Nueva York/Nueva Jersey	2.9 millones
Isla larga	1.1 millones
Otros mercados del noreste	700,000

Clientes de pequeñas y medianas empresas

Allice USA se dirige a pequeñas y medianas empresas con servicios de comunicación especializados:

• Conectividad de Internet empresarial
• Soluciones de voz y datos
• Servicios de red de grado empresarial

A partir de 2023, la compañía reportó aproximadamente 350,000 clientes comerciales con un ingreso mensual promedio por cliente comercial de $ 250.

Mercados urbanos y suburbanos

Los segmentos de clientes de Altice USA se concentran principalmente en:

Tipo de mercado	Porcentaje de la base de clientes
Mercados urbanos	65%
Mercados suburbanos	35%

Entusiastas del entretenimiento digital

Allice USA sirve a los consumidores de entretenimiento digital a través de:

• TV óptimo: 2.1 millones de suscriptores de video
• Allice una plataforma con 1.5 millones de usuarios activos
• Integraciones de servicio de transmisión

Buscadores de servicios de comunicación sensibles a los precios

Estrategia de precios para segmentos de clientes:

Nivel de servicio	Rango de precios mensual
Banda ancha básica	$39.99 - $59.99
Banda ancha premium	$69.99 - $89.99
Servicios comerciales	$99.99 - $299.99

Allice USA, Inc. (ATUS) - Modelo de negocio: Estructura de costos

Mantenimiento de infraestructura de red

A partir de los informes financieros de 2023, los costos de mantenimiento de la infraestructura de la red de Altice USA fueron de aproximadamente $ 1.2 mil millones anuales. La compañía opera más de 141,000 millas de ruta de red de fibra.

Categoría de costos	Gasto anual
Mantenimiento de equipos de red	$ 678 millones
Mantenimiento de la red de fibra	$ 412 millones
Mantenimiento del centro de datos	$ 110 millones

Tarifas de licencias de contenido

Los gastos de licencia de contenido de Altice USA para 2023 totalizaron $ 1.45 mil millones.

• Licencias de contenido de red de cable: $ 892 millones
• Contenido de la plataforma de transmisión: $ 358 millones
• Licencias de canales locales: $ 200 millones

Inversiones de tecnología y equipos

La compañía invirtió $ 743 millones en tecnología y actualizaciones de equipos en 2023.

Área de inversión	Monto de la inversión
Actualizaciones de infraestructura de red	$ 412 millones
Equipo de instalaciones del cliente	$ 221 millones
Software y plataformas digitales	$ 110 millones

Salarios y capacitación de los empleados

Los gastos totales relacionados con los empleados para 2023 fueron de $ 1.1 mil millones.

• Salarios base: $ 782 millones
• Beneficios y atención médica: $ 198 millones
• Capacitación y desarrollo: $ 42 millones
• Bonos de rendimiento: $ 78 millones

Gastos de marketing y adquisición de clientes

Allice USA gastó $ 456 millones en marketing y adquisición de clientes en 2023.

Categoría de gastos de marketing	Gasto
Marketing digital	$ 178 millones
Publicidad tradicional	$ 142 millones
Promociones de adquisición de clientes	$ 136 millones

Allice USA, Inc. (ATUS) - Modelo de negocios: flujos de ingresos

Servicios de suscripción mensuales

Allice USA generó $ 5.66 mil millones en ingresos totales para el año fiscal 2022. Los servicios de suscripción mensuales representaron aproximadamente el 82% de los ingresos totales.

Tipo de servicio de suscripción	Ingresos promedio mensuales por unidad (ARPU)
Internet residencial	$64.37
Televisión por cable	$79.44
Servicios de voz	$22.15

Cargos de conectividad a Internet

Los ingresos por conectividad a Internet para Allice USA en 2022 fueron de $ 2.3 mil millones, con un cargo promedio de servicio mensual de Internet de $ 64.37 por cliente residencial.

Paquetes de televisión por cable

Los ingresos por televisión por cable llegaron a $ 1.8 mil millones en 2022, con un precio promedio de paquete mensual de $ 79.44.

• Paquete básico de cable: $ 39.99/mes
• Paquete básico ampliado: $ 59.99/mes
• Paquete de cable premium: $ 99.99/mes

Ingresos publicitarios digitales

La publicidad digital generó $ 210 millones en ingresos para Altice USA en 2022.

Plataforma publicitaria	Contribución de ingresos
Publicidad en línea	$ 135 millones
Publicidad de TV lineal	$ 75 millones

Tarifas de alquiler e instalación de equipos

Los ingresos relacionados con el equipo totalizaron $ 156 millones en 2022.

• Alquiler de módem: $ 12/mes
• Alquiler de enrutadores: $ 8/mes
• Tarifa de instalación: $ 99.99 por servicio
• Plan de protección del equipo: $ 5.99/mes

Altice USA, Inc. (ATUS) - Canvas Business Model: Value Propositions

You're looking at the core offerings Altice USA, Inc. is pushing to keep customers and grow revenue in a tough market. The value proposition centers on network superiority, service integration, and specialized business solutions.

High-speed internet with multi-gig capabilities via fiber and HFC upgrades.

Altice USA, Inc. is heavily focused on its fiber buildout to deliver superior speeds. As of the end of the third quarter of 2025, the company reported over 3 million fiber passings. This fiber network is seeing strong adoption, with fiber subscribers reaching 703,000, marking a 46% increase compared to the third quarter of 2024. The customer penetration of this fiber network stood at 23.0% by the end of Q3 2025. For the Hybrid-Fiber Coaxial (HFC) footprint, the company is using mid-split upgrades to enable multi-gig speeds, with the first market expected to launch 2-Gig speeds in November 2025. The overall capital commitment reflects this focus, with a full-year 2025 target for Cash Capital Expenditures of approximately $1.3 billion.

Network Metric	Value as of Late 2025 (Q3)	Comparison/Context
Total Fiber Passings	Over 3 million	Targeting 175,000 total new passings for FY 2025.
Total Fiber Customers	703,000	Up 46% year over year in Q3 2025.
Fiber Network Customer Penetration	23.0%	Up from 16.6% in Q3 2024.
HFC Multi-Gig Launch	2-Gig speeds expected in November 2025	Via mid-split upgrades on the DOCSIS 3.1 network.

Bundled services (broadband, video, mobile, voice) for customer stickiness.

Altice USA, Inc. drives stickiness by combining its core broadband with mobile and video. The mobile offering is a key convergence point. By the end of Q3 2025, mobile lines reached 584,000, representing a 39% annual increase. Mobile customer penetration of the broadband customer base was 7.3% at that time. In the first quarter of 2025, the broadband and mobile convergence rate was reported at 6.3%. The company is also migrating video customers to newer packages; by the end of Q2 2025, 168,000 video customers were on these new tiers, which is 10% of the residential video base.

Here's a look at the revenue contribution from these services in Q3-2025:

• Broadband revenue: $873.449 million
• Video revenue: $645.207 million
• Telephony revenue: $61.791 million
• Mobile services revenue: $42.277 million

Business-to-Business (B2B) high-capacity, low-latency fiber solutions via Lightpath.

Lightpath, the fiber enterprise business, provides Ethernet, data transport, and IP-based virtual private networks primarily in the New York, Boston, and Miami metropolitan areas. For the third quarter of 2025, revenue from Business Services and Wholesale reached $361.886 million. This segment is a focus for capital, with higher cash capital expenditures at Lightpath contributing to the overall FY 2025 Cash CapEx projection of about $1.3 billion. Lightpath achieved record revenue of $414 million in the full year 2024.

Value-added services like Whole Home Wi-Fi and Total Care.

Altice USA, Inc. is scaling up specific residential value-added services to increase the average revenue per user (ARPU). As of the end of the second quarter of 2025, the subscriber counts for these specific add-ons were:

• Total Care subscribers: 90,000
• Whole Home Wi-Fi subscribers: 31,000

For the business segment, recently launched value-added services include Connection Back-up, Secure Internet Plus, Device Protection & Insurance, and Pro WiFi internet with marketing solutions.

Altice USA, Inc. (ATUS) - Canvas Business Model: Customer Relationships

You're looking at how Altice USA, Inc. (ATUS) is trying to keep and grow its customer base in a tough market, focusing heavily on service quality and targeted offers. The results from Q3 2025 show some real movement on the customer experience front, which is key when broadband subscriber losses are happening.

The focus on customer sentiment is clear, with Relationship NPS (rNPS) growing +6 points year over year in Q3 2025. That's not a small jump; it represents a significant shift in how customers feel about the service they're getting. To put that in perspective, the company noted that rNPS has grown a total of +17 points in the last 3 years, running from Q3 2022 through Q3 2025. That kind of sustained improvement suggests their efforts are sticking.

The drive for efficiency is directly tied to customer interactions. Altice USA, Inc. (ATUS) is accelerating AI integration across sales, care, network, and product. This isn't just talk; they are using advanced tools designed to deliver smarter customer offers and, critically, automate network issue detection. The CFO noted that this AI-driven automation, alongside workforce optimization, is actively moderating costs. This operational push is showing up in the service metrics.

Here's a quick look at how those efficiency gains translate into fewer customer headaches:

• Unique service call rate improved by approximately 6% year over year in Q3 2025.
• Unique service visit rate improved by approximately 20% year over year in Q3 2025.

These service improvements are essential for stemming churn, especially when competitors are using aggressive tactics. To combat this, Altice USA, Inc. (ATUS) is leaning into targeted pricing. Management emphasized new hyper-local pricing pilots in competitive markets as a significant growth driver, with plans to scale further in 2025. The goal is concrete: management indicated plans to generate up to $100 million in incremental revenue in FY 2025 through refined pricing and base management strategies. This is a direct response to the market, where Broadband Primary Service Units (PSUs) saw net losses of -58k in Q3 2025, partly because competitors escalated promotions involving multi-month free service and large incentives.

While the overall broadband base saw losses of -58k in Q3 2025, the fiber segment is a major relationship success story, showing customers are opting into the newer infrastructure. Fiber customer penetration reached 23.0% of the fiber network at the end of Q3 2025, up from 16.6% in Q3 2024. This shift is supported by digital tools and self-service options, which are part of the broader operational transformation to drive efficiency, even if specific self-service adoption rates aren't publically detailed yet. The company is also transforming operations by expanding digital and AI capabilities, including through a new partnership with Google Cloud mentioned in Q1 2025.

You can see the relationship and operational metrics side-by-side here:

Metric Category	Metric	Q3 2025 Value	Change/Target
Customer Sentiment	Relationship NPS (rNPS) Growth	N/A	+6 points YoY
Customer Sentiment	Total rNPS Growth	N/A	+17 points (Q3 2022 to Q3 2025)
Service Efficiency	Unique Service Call Rate Improvement	N/A	Approx. 6% YoY
Service Efficiency	Unique Service Visit Rate Improvement	N/A	Approx. 20% YoY
Product Adoption	Fiber Network Penetration	23.0%	Up from 16.6% in Q3 2024
Go-to-Market Strategy	Incremental Revenue Target (FY 2025)	N/A	Up to $100 million

Finance: draft the Q4 2025 customer acquisition cost analysis by next Wednesday.

Altice USA, Inc. (ATUS) - Canvas Business Model: Channels

You're looking at how Optimum, the brand for Altice USA, Inc., gets its services in front of customers as of late 2025. It's a mix of old-school physical presence and newer digital pushes, all aimed at a footprint covering approximately 21 states.

Optimum-branded retail stores and physical service centers remain a touchpoint, though the focus seems to be shifting. For instance, a new and interactive retail store was announced in Morris Township, New Jersey, in June 2025. This physical network supports the overall customer base of approximately 4.4 million residential and business customers.

For the Business Services segment, which relies heavily on a direct sales force, the revenue stream is a key indicator of channel activity. In the third quarter of 2025, revenue from Business Services and Wholesale reached $361.886 million.

The push toward digital channels, including online portals and mobile apps, is supported by significant investments in AI integration across sales and care operations. This digital focus is showing up in efficiency gains, which helps manage the cost of service interactions that might otherwise drive customers to call centers. For example, the unique service call rate improved by approximately 6% year-over-year in Q3 2025.

Traditional advertising and direct mail efforts are still in the mix, though the overall spend is relatively modest compared to the total market. In the last year leading up to late 2025, Altice USA, Inc. spent under $100 million on advertising across digital, print, and national TV formats. The revenue generated from their media arm, which includes advertising sales, was $106 million in Q3 2025.

Here's a quick look at some of the hard numbers tied to these channel activities as of the latest reports:

Channel Component	Key Metric	Value	Reporting Period
Retail/Physical Presence	Service Footprint States	21	Q3 2025
Retail/Physical Presence	New Store Opening Example	1 (Morris Township, NJ)	Q2 2025
Direct Sales (B2B)	Business Services & Wholesale Revenue	$361.886 million	Q3 2025
Digital/App Effectiveness	Unique Service Call Rate Improvement	6%	YoY Q3 2025
Digital/App Effectiveness	Unique Service Visit Rate Improvement	20%	YoY Q3 2025
Traditional Advertising	Total Ad Spend (Digital, Print, TV)	Under $100 million	Last Year
Traditional Advertising	News & Advertising Revenue	$106 million	Q3 2025

The performance across these channels reflects the broader strategic focus on efficiency and fiber growth. You can see the digital improvements helping manage service costs, while the B2B revenue stream provides a stable, albeit smaller, part of the top line.

• Broadband subscribers stood at 4.2 million as of the end of Q3 2025.
• Fiber customer penetration reached 23.0% of the fiber network passings in Q3 2025.
• Mobile lines reached 584,000 at the end of Q3 2025, a 39% annual increase.
• Total cash capital expenditures were projected at approximately $1.3 billion for full-year 2025.
• The company is targeting 175,000 total new passings for FY 2025, primarily fiber builds.

The effectiveness of the direct sales force and retail locations is implicitly tied to the overall subscriber trends, which saw a net loss of 58,000 broadband Primary Service Units in Q3 2025.

Altice USA, Inc. (ATUS) - Canvas Business Model: Customer Segments

You're looking at the core groups Altice USA, Inc. serves under its Optimum brand and through its specialized Lightpath unit as of late 2025. The customer base is segmented by service need and scale, reflecting the company's dual focus on high-volume residential connectivity and high-capacity business solutions.

Residential customers form the largest volume segment, primarily seeking broadband, video, and mobile services. As of the second quarter of 2025, the company reported approximately 4.27 million Broadband Primary Service Units (PSUs). This customer base is geographically concentrated, operating across 21 states in the US. The company noted that in Q3 2025, market dynamics reflected a low-growth environment and heightened competition.

The company's overall customer relationships, which include residential and business, stood at approximately 4.4 million as of November 2025. The residential segment is actively being migrated, with 663,000 customers on the fiber network by the end of Q2 2025, representing a 53 percent year-over-year increase in fiber customers.

The business side is split into smaller operations and large-scale enterprise/carrier services. Here's a quick look at the segments and some associated figures:

Customer Segment	Service Brand/Unit	Key Metric/Data Point	Latest Available Figure
Residential Customers	Optimum	Broadband Primary Service Units (PSUs)	4.27 million (Q2 2025)
Small and Medium-sized Businesses (SMBs)	Altice Business	Total Business Customers (Historical Context)	Over 375,000 (2018 data)
Large Enterprises, Carriers, Data Centers	Lightpath	Net Debt (Q2 2025)	$1,476 million
All Customers	Optimum/Altice USA	States of Operation	21 states

Small and Medium-sized Businesses (SMBs) require connectivity and voice services, often grouped under the Altice Business umbrella alongside larger entities. The business services unit, which includes SMBs, saw a net decline of 1,100 customers in Q2 2025. The company is pushing value-added services to this group, such as Connection Back-up and Pro WiFi internet.

Large enterprises, carriers, and data centers are served by Lightpath, which focuses on enterprise-grade fiber connectivity and managed services. Lightpath is strategically expanding its presence, particularly within the hyperscaler community. This segment is a key driver for capital expenditure, with projections for fiscal year 2025 cash capital expenditures updated to approximately $1.3 billion, driven in part by additional hyperscaler builds related to Lightpath. Lightpath's network includes over 14,000 on-net fiber locations nationwide.

You should note the following characteristics of the customer base:

• The company is actively migrating customers to its fiber network, which reached 663,000 customers in Q2 2025.
• Mobile lines, often bundled with broadband, reached 546,000 total lines by the end of Q2 2025.
• Residential Average Revenue Per User (ARPU) for broadband was reported at $133.68 in Q2 2025.
• The company is prioritizing profitable growth over unprofitable volume in the current competitive environment.

Finance: draft Q3 2025 customer retention analysis by next Tuesday.

Altice USA, Inc. (ATUS) - Canvas Business Model: Cost Structure

You're looking at the major drains on Altice USA, Inc. (ATUS) cash flow as of late 2025. The cost structure is heavily weighted toward network investment and servicing a significant debt load, which is typical for a company in a major build-out phase.

The capital intensity remains high. For the full fiscal year 2025, Altice USA has updated its projection for cash capital expenditures to approximately $1.3 billion. This is up from a prior outlook of about $1.2 billion, driven by incremental investment at Lightpath to support continued hyperscaler build activity. For context, the cash capital expenditures in the third quarter of 2025 alone were $325.5 million, representing a capital intensity of 15.4% for the quarter. That's a lot of money going into the ground and network upgrades.

Programming and content acquisition costs are a substantial fixed-like cost, especially given the video segment. For the full year 2025 outlook, the company is guiding for Programming & Other Direct Costs of approximately $2.6 billion. To be fair, management has been disciplined here; the CFO noted they've driven down programming costs by over 14% year to date, which has helped offset video revenue declines.

Network operations and maintenance fall under the broader categories of Direct Costs and Other Operating Expenses. The full-year 2025 outlook for Other Operating Expense is also pegged at approximately $2.6 billion. You can see some efficiency gains starting to show, as Other Operating Expenses moderated by -2.4% year over year in Q3 2025. The CFO even mentioned an annualized OpEx run-rate reduction to about $2.55 billion exiting Q3.

The debt load is a major fixed cost component you can't ignore. Altice USA carries significant leverage, and the cost to service that debt is material. As of the end of Q3 2025, the weighted average cost of debt for consolidated Altice USA was 6.9%. Here's a quick look at some of the key cost figures we have for the 2025 period:

Cost Category	Metric/Period	Amount/Rate
Capital Expenditures (Projected)	Full Year FY 2025 Cash Capex Projection	$1.3 billion
Capital Expenditures (Actual)	Q3 2025 Cash CapEx	$325.5 million
Programming & Direct Costs (Projected)	Full Year FY 2025 Outlook	Approximately $2.6 billion
Other Operating Expenses (Projected)	Full Year FY 2025 Outlook	Approximately $2.6 billion
Interest Expense Indicator	Q3 2025 Weighted Average Cost of Debt	6.9%
Operational Efficiency	Q3 2025 YoY Reduction in Other OpEx	-2.4%

You'll note the company is targeting 175,000 total new passings in FY 2025, which directly ties back to that $1.3 billion capital spend. The cost structure reflects a strategic choice to invest heavily in fiber builds and Lightpath hyperscaler support, even while trying to moderate operating expenses.

The cost of video content is being actively managed, as evidenced by the programming cost reduction. This is a necessary action because the video segment is a primary driver of revenue decline, with residential video revenues down close to 10% year-over-year in Q3 2025. The cost discipline is clear:

• Programming cost savings driven year to date offset all video revenue declines.
• Workforce optimization and AI automation are actively lowering the operating expense run-rate.
• The company is focused on margin protection over chasing low-value gross adds.

Finance: draft 13-week cash view by Friday.

Altice USA, Inc. (ATUS) - Canvas Business Model: Revenue Streams

You're looking at how Altice USA, Inc. (ATUS) brings in its cash, which is really the core of its business model. As of late 2025, the revenue streams are heavily weighted toward connectivity, even as the company navigates subscriber losses in legacy services. The total revenue for Q3 2025 was $2.11 billion, which was a 5.4% year-over-year decline, showing the pressure from the competitive landscape.

The primary engine remains the residential customer base, split between high-speed data and video services. Honestly, the shift away from video is a major factor impacting the top line, even though operational efficiencies are boosting margins.

Here's a breakdown of the key revenue components from the third quarter of 2025:

• Residential Broadband revenue: $873.4 million.
• Residential Video revenue: $645.2 million.
• Business Services and Wholesale revenue: $361.9 million.
• Mobile service revenue grew 38% year-over-year in Q3 2025.

The company ended Q3 2025 with 4.2 million broadband subscribers, despite a net loss of 58,000 Primary Service Units (PSUs) for the quarter. The revenue mix clearly shows that even with video revenue declining, it still represents a substantial portion of the total intake.

To give you a clearer picture of the service revenue distribution and related operational metrics for Q3 2025, look at this table. I've included the telephony revenue figure found in the filings, as it's part of the overall service revenue picture, even if not explicitly listed in your required outline points.

Revenue Segment	Q3 2025 Revenue (Millions USD)	Year-over-Year Trend/Note
Residential Broadband	$873.4	Core connectivity revenue stream.
Residential Video	$645.2	Residential video revenues were down close to 10% year-over-year.
Business Services and Wholesale	$361.9	Reflecting weak demand trends in the segment.
Mobile Service Revenue	Not specified	Grew 38% year-over-year.
Telephony	$61.791	An additional component of residential services revenue.

The mobile segment is definitely a growth bright spot, adding 38,000 mobile lines in the quarter, bringing the total to 584,000 lines, which is a 39% annual increase. This mobile growth helps offset some of the pressure from legacy video revenue declines. Furthermore, the company is seeing success in its fiber build-out, with over 700,000 fiber customers, up 46% year-over-year.

You should also note the per-customer revenue trends, as they speak to pricing power and mix shift:

• Residential ARPU (Average Revenue Per User) declined 1.8% year-over-year to $133.28.
• Broadband ARPU stood at $74.65.
• The overall gross margin hit an all-time high of 69.7%, helped by the mix shift away from video.

The strategy here is clear: prioritize margin accretion and profitability over raw subscriber volume, especially given the industry's low-growth environment. Finance: draft 13-week cash view by Friday.