Altice USA, Inc. (ATUS): Business Model Canvas

In der sich ständig weiterentwickelnden Telekommunikationslandschaft entwickelt sich Altice USA, Inc. (ATUS) zu einem dynamischen Kraftpaket, das sich strategisch durch die komplexe Schnittstelle zwischen digitaler Konnektivität, Unterhaltung und kundenorientierten Diensten bewegt. Indem wir ihr umfassendes Business Model Canvas analysieren, enthüllen wir die komplizierten Mechanismen, die den Erfolg dieses Telekommunikationsgiganten vorantreiben, und enthüllen einen ausgeklügelten Ansatz für die Bereitstellung von Hochgeschwindigkeitsinternet, innovativen Kabelpaketen und hochmodernen digitalen Lösungen, die den unterschiedlichen Bedürfnissen moderner Verbraucher und Unternehmen gleichermaßen gerecht werden.

Altice USA, Inc. (ATUS) – Geschäftsmodell: Wichtige Partnerschaften

Kabelinfrastrukturanbieter

Altice USA arbeitet mit Anbietern kritischer Infrastruktur zusammen, um seine Netzwerkkapazitäten aufrechtzuerhalten und zu erweitern:

Partner	Einzelheiten zur Partnerschaft
Cisco-Systeme	Netzwerkinfrastrukturausrüstung und Technologielösungen
CommScope	Kabelnetzwerk-Infrastruktur und Konnektivitätslösungen

Technologie- und Ausrüstungslieferanten

Zu den strategischen Technologiepartnerschaften gehören:

• Nokia Networks – Netzwerkinfrastrukturausrüstung
• Arris International – Kabelmodem und Netzwerktechnologien
• Harmonic Inc. – Videobereitstellungs- und Streaming-Technologien

Content-Ersteller und Mediennetzwerke

Altice USA unterhält wichtige Content-Partnerschaften:

Netzwerk/Ersteller	Vereinbarung zur Verbreitung von Inhalten
Disney/ESPN	Umfassende Lizenzierung und Verbreitung von Inhalten
NBCUniversal	Rechte zur Verbreitung von Inhalten über mehrere Kanäle

Lokale und regionale Telekommunikationsunternehmen

Das regionale Partnerschaftsnetzwerk umfasst:

• Grenzkommunikation
• Windstream-Kommunikation
• Regionale Stromgenossenschaften für den Zugang zur Infrastruktur

Cloud-Service- und Cybersicherheitspartner

Technologie-Kooperationspartner:

Partner	Leistungsumfang
Amazon Web Services	Cloud-Infrastruktur und Sicherheitsdienste
Palo Alto Networks	Lösungen für Cybersicherheit und Netzwerkschutz

Altice USA, Inc. (ATUS) – Geschäftsmodell: Hauptaktivitäten

Bereitstellung von Kabel- und Internetdiensten

Altice USA betreibt ein umfassendes Kabel- und Internetdienstnetzwerk, das im dritten Quartal 2023 etwa 8,1 Millionen Privat- und Geschäftskunden in 21 Bundesstaaten abdeckt.

Servicekategorie	Abonnentenzahl	Marktdurchdringung
Internet für Privathaushalte	4,9 Millionen	60.5%
Kabelfernsehen	2,6 Millionen	32.1%
Unternehmensdienstleistungen	0,6 Millionen	7.4%

Wartung der Netzwerkinfrastruktur

Altice USA investierte im Jahr 2022 1,2 Milliarden US-Dollar in die Netzwerkinfrastruktur und Kapitalausgaben.

• Abdeckung des Glasfasernetzes: 6,2 Millionen Haushalte
• Durchschnittlicher Netzwerk-Upgrade-Zyklus: 3–4 Jahre
• Breitbandgeschwindigkeiten: Bis zu 1 Gbit/s

Verbreitung digitaler Inhalte

Altice USA bietet Altice Eins Plattform mit integrierten Streaming-Diensten.

Content-Plattform	Abonnenten	Monatliche Preise
Altice Eins	2,3 Millionen	$79.99

Kundendienst und technischer Support

Der Kundensupport wird über 12 dedizierte Servicezentren verwaltet.

• Durchschnittliche Reaktionszeit des Kundendienstes: 2,5 Minuten
• Jährliches Budget für den Kundensupport: 340 Millionen US-Dollar
• Supportkanäle: Telefon, Chat, Online-Portal, mobile App

Marketing und Kundenakquise

Altice USA gab im Jahr 2022 487 Millionen US-Dollar für Marketing und Kundenakquise aus.

Marketingkanal	Ausgaben	Kundenakquisekosten
Digitales Marketing	193 Millionen Dollar	85 $ pro Kunde
Traditionelle Medien	214 Millionen Dollar	120 $ pro Kunde
Direktvertrieb	80 Millionen Dollar	65 $ pro Kunde

Altice USA, Inc. (ATUS) – Geschäftsmodell: Schlüsselressourcen

Umfangreiche Kabel- und Glasfaser-Netzwerkinfrastruktur

Altice USA betreibt eine umfassende Netzwerkinfrastruktur, die rund 8 Millionen Privat- und Geschäftskunden in 21 Bundesstaaten abdeckt. Die gesamte Netzwerkinfrastruktur umfasst 102.000 Streckenmeilen Glasfaser- und Koaxialkabel.

Netzwerk-Asset	Menge	Abdeckung
Glasfasernetzwerkmeilen	46,500	Nordosten der Vereinigten Staaten
Koaxialkabelmeilen	55,500	Mehrere staatliche Regionen

Fortschrittliche Telekommunikationstechnologie

Altice USA investiert jährlich 500 Millionen US-Dollar in die Modernisierung der Netzwerktechnologie und die Verbesserung der Infrastruktur.

• Bereitstellung der DOCSIS 3.1-Technologie
• 10G-Netzwerkfähigkeit
• Verteilte Zugriffsarchitektur (DAA)

Kundendaten- und Analyseplattformen

Die proprietäre Datenanalyseplattform verarbeitet monatlich über 15 Petabyte an Kundeninteraktionsdaten.

Datenanalysefähigkeit	Metrisch
Monatliche Datenverarbeitung	15 Petabyte
Touchpoints der Kundeninteraktion	32 Millionen monatlich

Qualifizierte Mitarbeiter im Technik- und Kundendienstbereich

Altice USA beschäftigt 12.400 Vollzeitmitarbeiter in den technischen Abteilungen und Kundendienstabteilungen.

• Durchschnittliche Berufserfahrung im technischen Bereich: 8,5 Jahre
• Kundendienstmitarbeiter: 4.200
• Netzwerktechnik-Spezialisten: 2.600

Frequenz- und Rundfunkrechte

Altice USA besitzt Übertragungsrechte für mehrere regionale Märkte mit erheblichen Kapazitäten für die Verbreitung von Medieninhalten.

Rundfunkvermögenswert	Abdeckung
Kabelfernsehkanäle	Über 300 Kanäle
Regionale Rundfunkmärkte	21 Staaten

Altice USA, Inc. (ATUS) – Geschäftsmodell: Wertversprechen

Hochgeschwindigkeits-Internetverbindung

Altice USA bietet in seinem gesamten Netzwerk Internetgeschwindigkeiten von 300 Mbit/s bis 1 Gbit/s. Im dritten Quartal 2023 meldete das Unternehmen 4,5 Millionen private Internet-Abonnenten.

Internet-Geschwindigkeitsstufe	Preisspanne	Abonnenten
300 Mbit/s	$49.99 - $59.99	2,1 Millionen
500 Mbit/s	$69.99 - $79.99	1,3 Millionen
1 Gbit/s	$89.99 - $99.99	1,1 Millionen

Umfassende Kabelfernsehpakete

Altice USA bietet mehrere Kabelfernsehpakete mit 150–250 Kanälen. Das Unternehmen meldete im dritten Quartal 2023 2,8 Millionen Videoabonnenten.

• Basispaket: 150 Kanäle
• Erweitertes Paket: 200 Kanäle
• Premium-Paket: 250 Kanäle

Gebündelte Kommunikationsdienste

Die gebündelten Dienste von Altice USA erwirtschafteten im dritten Quartal 2023 einen Quartalsumsatz von 2,4 Milliarden US-Dollar.

Bündeltyp	Durchschnittlicher monatlicher Preis	Abonnenten
Double Play (Internet + TV)	$119.99	1,6 Millionen
Triple Play (Internet + TV + Telefon)	$159.99	1,2 Millionen

Erweiterte digitale Unterhaltungsoptionen

Altice USA bietet Altice Eins Plattform mit über 50.000 On-Demand-Titeln und Streaming-Funktionen.

Zuverlässige und konsistente Netzwerkleistung

Zuverlässigkeit der Netzwerkverfügbarkeit: 99,99 %, deckt 21 Bundesstaaten mit insgesamt 6,1 Millionen Privatkundenbeziehungen ab.

Netzwerkmetrik	Leistung
Netzwerkverfügbarkeit	99.99%
Geografische Abdeckung	21 Staaten
Gesamtzahl der Privatkunden	6,1 Millionen

Altice USA, Inc. (ATUS) – Geschäftsmodell: Kundenbeziehungen

Online-Kundensupportportale

Altice USA bietet über sein Kundenportal umfassenden Online-Support mit den folgenden Schlüsselkennzahlen:

Support-Kanal	Benutzerinteraktion	Auflösungsrate
MyAltice-Webportal	1,2 Millionen monatlich aktive Benutzer	87 % Lösung beim ersten Kontakt
Online-Chat-Unterstützung	425.000 monatliche Interaktionen	92 % Kundenzufriedenheit

Technische Unterstützung rund um die Uhr

Die technische Support-Infrastruktur umfasst:

• 3.200 engagierte Kundendienstmitarbeiter
• Durchschnittliche Wartezeit: 4,2 Minuten
• Telefonischer Support rund um die Uhr auf Englisch und Spanisch verfügbar

Mobile Self-Service-Anwendung

Leistungskennzahlen für mobile Altice USA-Apps:

App-Metrik	Statistik
Gesamtzahl der App-Downloads	1,7 Millionen
Monatlich aktive Benutzer	890,000
Rechnungszahlungstransaktionen	62 % der monatlichen Rechnungszahlungen

Personalisierte Servicepakete

Zu den maßgeschneiderten Serviceangeboten gehören:

• Optimal Wohnpakete: 3 Ebenen
• Altice Eins integriertes Leistungspaket
• Unternehmenslösungen mit 4 Anpassungsoptionen

Treue- und Bindungsprogramme

Kennzahlen zur Kundenbindung:

Programmfunktion	Wert
Jährliche Kundenbindungsrate	84.6%
Mitgliedschaft im Treueprogramm	670.000 aktive Mitglieder
Durchschnittlicher Customer Lifetime Value	1.872 $ pro Privatkunde

Altice USA, Inc. (ATUS) – Geschäftsmodell: Kanäle

Direktvertriebsteams

Altice USA beschäftigt im vierten Quartal 2023 2.500 Direktvertriebsmitarbeiter. Der Gesamtumsatz des Direktvertriebsteams erreichte im Jahr 2023 1,2 Milliarden US-Dollar. Durchschnittliche Produktivität der Vertriebsmitarbeiter: 480.000 US-Dollar pro Jahr.

Vertriebskanalmetrik	Leistung 2023
Gesamtzahl der Direktvertriebsmitarbeiter	2,500
Direkter Umsatz	1,2 Milliarden US-Dollar
Durchschnittliche repräsentative Produktivität	$480,000

Online-Website und mobile Plattformen

Leistung der digitalen Plattform im Jahr 2023:

• Monatliche Website-Besucher: 3,7 Millionen
• Downloads mobiler Apps: 1,2 Millionen
• Umsatz mit Online-Diensten: 425 Millionen US-Dollar
• Conversion-Rate der digitalen Plattform: 6,3 %

Einzelhandelsstandorte

Altice USA betreibt 326 Einzelhandelsstandorte in 9 Bundesstaaten (Stand Dezember 2023). Gesamtumsatz der Einzelhandelsgeschäfte: 675 Millionen US-Dollar im Jahr 2023.

Einzelhandelsstandortmetrik	Daten für 2023
Gesamtzahl der Einzelhandelsgeschäfte	326
Staaten mit Einzelhandelspräsenz	9
Einzelhandelsumsatz	675 Millionen Dollar

Telemarketing

Telemarketing-Kanalstatistik für 2023:

• Gesamtzahl der Telemarketing-Mitarbeiter: 750
• Jährlicher Telemarketing-Umsatz: 215 Millionen US-Dollar
• Durchschnittliche Conversion-Rate: 4,2 %
• Ausgehende Anrufe pro Tag: 125.000

Drittanbieter von Elektronikartikeln

Partnerschaftskennzahlen mit externen Elektronikhändlern im Jahr 2023:

• Gesamtzahl der Partnerhändler: 1.200
• Einnahmen aus Verkäufen an Dritte: 350 Millionen US-Dollar
• Partnerprovisionssatz: 7,5 %
• Durchschnittliches Umsatzvolumen im Partnershop: 292.000 US-Dollar

Metrik für Drittanbieter-Händler	Leistung 2023
Gesamtzahl der Partner-Einzelhändler	1,200
Umsatzerlöse mit Dritten	350 Millionen Dollar
Partnerprovisionssatz	7.5%

Altice USA, Inc. (ATUS) – Geschäftsmodell: Kundensegmente

Privatkunden mit Breitbandzugang

Im dritten Quartal 2023 bediente Altice USA in seinem Netzwerk rund 4,7 Millionen private Breitbandkunden. Der Privatkundenstamm des Unternehmens konzentriert sich auf die folgenden Regionen:

Region	Anzahl der Kunden
New York/New Jersey	2,9 Millionen
Long Island	1,1 Millionen
Andere Nordostmärkte	700,000

Kleine und mittlere Geschäftskunden

Altice USA richtet sich mit spezialisierten Kommunikationsdiensten an kleine und mittlere Unternehmen:

• Internetkonnektivität für Unternehmen
• Sprach- und Datenlösungen
• Netzwerkdienste der Enterprise-Klasse

Im Jahr 2023 meldete das Unternehmen etwa 350.000 Geschäftskunden mit einem durchschnittlichen monatlichen Umsatz pro Geschäftskunde von 250 US-Dollar.

Städtische und vorstädtische Märkte

Die Kundensegmente von Altice USA konzentrieren sich hauptsächlich auf:

Markttyp	Prozentsatz des Kundenstamms
Städtische Märkte	65%
Vorstadtmärkte	35%

Enthusiasten der digitalen Unterhaltung

Altice USA bedient Verbraucher digitaler Unterhaltung durch:

• Optimales Fernsehen: 2,1 Millionen Videoabonnenten
• Altice One-Plattform mit 1,5 Millionen aktiven Benutzern
• Integrationen von Streaming-Diensten

Suchende nach preissensiblen Kommunikationsdiensten

Preisstrategie für Kundensegmente:

Serviceebene	Monatliche Preisspanne
Grundlegendes Breitband	$39.99 - $59.99
Premium-Breitband	$69.99 - $89.99
Unternehmensdienstleistungen	$99.99 - $299.99

Altice USA, Inc. (ATUS) – Geschäftsmodell: Kostenstruktur

Wartung der Netzwerkinfrastruktur

Den Finanzberichten für 2023 zufolge beliefen sich die Wartungskosten für die Netzwerkinfrastruktur von Altice USA auf etwa 1,2 Milliarden US-Dollar pro Jahr. Das Unternehmen betreibt ein Glasfasernetz mit einer Streckenlänge von über 141.000 Meilen.

Kostenkategorie	Jährliche Ausgaben
Wartung der Netzwerkausrüstung	678 Millionen US-Dollar
Wartung des Glasfasernetzwerks	412 Millionen Dollar
Wartung des Rechenzentrums	110 Millionen Dollar

Lizenzgebühren für Inhalte

Die Content-Lizenzkosten von Altice USA beliefen sich im Jahr 2023 auf insgesamt 1,45 Milliarden US-Dollar.

• Lizenzierung von Kabelnetzwerkinhalten: 892 Millionen US-Dollar
• Inhalte der Streaming-Plattform: 358 Millionen US-Dollar
• Lokale Kanallizenzierung: 200 Millionen US-Dollar

Investitionen in Technologie und Ausrüstung

Das Unternehmen investierte 743 Millionen US-Dollar für Technologie- und Ausrüstungs-Upgrades im Jahr 2023.

Investitionsbereich	Investitionsbetrag
Upgrades der Netzwerkinfrastruktur	412 Millionen Dollar
Ausstattung des Kundengeländes	221 Millionen Dollar
Software und digitale Plattformen	110 Millionen Dollar

Gehälter und Schulungen der Mitarbeiter

Die gesamten mitarbeiterbezogenen Ausgaben beliefen sich im Jahr 2023 auf 1,1 Milliarden US-Dollar.

• Grundgehälter: 782 Millionen US-Dollar
• Sozialleistungen und Gesundheitsversorgung: 198 Millionen US-Dollar
• Schulung und Entwicklung: 42 Millionen US-Dollar
• Leistungsprämien: 78 Millionen US-Dollar

Aufwendungen für Marketing und Kundenakquise

Altice USA ausgegeben 456 Millionen US-Dollar für Marketing und Kundenakquise im Jahr 2023.

Kategorie der Marketingausgaben	Ausgaben
Digitales Marketing	178 Millionen Dollar
Traditionelle Werbung	142 Millionen Dollar
Aktionen zur Kundengewinnung	136 Millionen Dollar

Altice USA, Inc. (ATUS) – Geschäftsmodell: Einnahmequellen

Monatliche Abonnementdienste

Altice USA erwirtschaftete im Geschäftsjahr 2022 einen Gesamtumsatz von 5,66 Milliarden US-Dollar. Monatliche Abonnementdienste machten etwa 82 % des Gesamtumsatzes aus.

Abonnementdiensttyp	Monatlicher durchschnittlicher Umsatz pro Einheit (ARPU)
Internet für Privathaushalte	$64.37
Kabelfernsehen	$79.44
Sprachdienste	$22.15

Gebühren für die Internetverbindung

Der Umsatz mit Internetkonnektivität für Altice USA betrug im Jahr 2022 2,3 Milliarden US-Dollar, mit einer durchschnittlichen monatlichen Internetdienstgebühr von 64,37 US-Dollar pro Privatkunde.

Kabelfernsehpakete

Der Kabelfernsehumsatz erreichte im Jahr 2022 1,8 Milliarden US-Dollar, bei einem durchschnittlichen monatlichen Paketpreis von 79,44 US-Dollar.

• Basis-Kabelpaket: 39,99 $/Monat
• Erweitertes Basispaket: 59,99 $/Monat
• Premium-Kabelpaket: 99,99 $/Monat

Einnahmen aus digitaler Werbung

Digitale Werbung generierte für Altice USA im Jahr 2022 einen Umsatz von 210 Millionen US-Dollar.

Werbeplattform	Umsatzbeitrag
Online-Werbung	135 Millionen Dollar
Lineare TV-Werbung	75 Millionen Dollar

Gebühren für Ausrüstungsmiete und Installation

Der ausrüstungsbezogene Umsatz belief sich im Jahr 2022 auf insgesamt 156 Millionen US-Dollar.

• Modemmiete: 12 $/Monat
• Router-Miete: 8 $/Monat
• Installationsgebühr: 99,99 $ pro Service
• Geräteschutzplan: 5,99 $/Monat

Altice USA, Inc. (ATUS) - Canvas Business Model: Value Propositions

You're looking at the core offerings Altice USA, Inc. is pushing to keep customers and grow revenue in a tough market. The value proposition centers on network superiority, service integration, and specialized business solutions.

High-speed internet with multi-gig capabilities via fiber and HFC upgrades.

Altice USA, Inc. is heavily focused on its fiber buildout to deliver superior speeds. As of the end of the third quarter of 2025, the company reported over 3 million fiber passings. This fiber network is seeing strong adoption, with fiber subscribers reaching 703,000, marking a 46% increase compared to the third quarter of 2024. The customer penetration of this fiber network stood at 23.0% by the end of Q3 2025. For the Hybrid-Fiber Coaxial (HFC) footprint, the company is using mid-split upgrades to enable multi-gig speeds, with the first market expected to launch 2-Gig speeds in November 2025. The overall capital commitment reflects this focus, with a full-year 2025 target for Cash Capital Expenditures of approximately $1.3 billion.

Network Metric	Value as of Late 2025 (Q3)	Comparison/Context
Total Fiber Passings	Over 3 million	Targeting 175,000 total new passings for FY 2025.
Total Fiber Customers	703,000	Up 46% year over year in Q3 2025.
Fiber Network Customer Penetration	23.0%	Up from 16.6% in Q3 2024.
HFC Multi-Gig Launch	2-Gig speeds expected in November 2025	Via mid-split upgrades on the DOCSIS 3.1 network.

Bundled services (broadband, video, mobile, voice) for customer stickiness.

Altice USA, Inc. drives stickiness by combining its core broadband with mobile and video. The mobile offering is a key convergence point. By the end of Q3 2025, mobile lines reached 584,000, representing a 39% annual increase. Mobile customer penetration of the broadband customer base was 7.3% at that time. In the first quarter of 2025, the broadband and mobile convergence rate was reported at 6.3%. The company is also migrating video customers to newer packages; by the end of Q2 2025, 168,000 video customers were on these new tiers, which is 10% of the residential video base.

Here's a look at the revenue contribution from these services in Q3-2025:

• Broadband revenue: $873.449 million
• Video revenue: $645.207 million
• Telephony revenue: $61.791 million
• Mobile services revenue: $42.277 million

Business-to-Business (B2B) high-capacity, low-latency fiber solutions via Lightpath.

Lightpath, the fiber enterprise business, provides Ethernet, data transport, and IP-based virtual private networks primarily in the New York, Boston, and Miami metropolitan areas. For the third quarter of 2025, revenue from Business Services and Wholesale reached $361.886 million. This segment is a focus for capital, with higher cash capital expenditures at Lightpath contributing to the overall FY 2025 Cash CapEx projection of about $1.3 billion. Lightpath achieved record revenue of $414 million in the full year 2024.

Value-added services like Whole Home Wi-Fi and Total Care.

Altice USA, Inc. is scaling up specific residential value-added services to increase the average revenue per user (ARPU). As of the end of the second quarter of 2025, the subscriber counts for these specific add-ons were:

• Total Care subscribers: 90,000
• Whole Home Wi-Fi subscribers: 31,000

For the business segment, recently launched value-added services include Connection Back-up, Secure Internet Plus, Device Protection & Insurance, and Pro WiFi internet with marketing solutions.

Altice USA, Inc. (ATUS) - Canvas Business Model: Customer Relationships

You're looking at how Altice USA, Inc. (ATUS) is trying to keep and grow its customer base in a tough market, focusing heavily on service quality and targeted offers. The results from Q3 2025 show some real movement on the customer experience front, which is key when broadband subscriber losses are happening.

The focus on customer sentiment is clear, with Relationship NPS (rNPS) growing +6 points year over year in Q3 2025. That's not a small jump; it represents a significant shift in how customers feel about the service they're getting. To put that in perspective, the company noted that rNPS has grown a total of +17 points in the last 3 years, running from Q3 2022 through Q3 2025. That kind of sustained improvement suggests their efforts are sticking.

The drive for efficiency is directly tied to customer interactions. Altice USA, Inc. (ATUS) is accelerating AI integration across sales, care, network, and product. This isn't just talk; they are using advanced tools designed to deliver smarter customer offers and, critically, automate network issue detection. The CFO noted that this AI-driven automation, alongside workforce optimization, is actively moderating costs. This operational push is showing up in the service metrics.

Here's a quick look at how those efficiency gains translate into fewer customer headaches:

• Unique service call rate improved by approximately 6% year over year in Q3 2025.
• Unique service visit rate improved by approximately 20% year over year in Q3 2025.

These service improvements are essential for stemming churn, especially when competitors are using aggressive tactics. To combat this, Altice USA, Inc. (ATUS) is leaning into targeted pricing. Management emphasized new hyper-local pricing pilots in competitive markets as a significant growth driver, with plans to scale further in 2025. The goal is concrete: management indicated plans to generate up to $100 million in incremental revenue in FY 2025 through refined pricing and base management strategies. This is a direct response to the market, where Broadband Primary Service Units (PSUs) saw net losses of -58k in Q3 2025, partly because competitors escalated promotions involving multi-month free service and large incentives.

While the overall broadband base saw losses of -58k in Q3 2025, the fiber segment is a major relationship success story, showing customers are opting into the newer infrastructure. Fiber customer penetration reached 23.0% of the fiber network at the end of Q3 2025, up from 16.6% in Q3 2024. This shift is supported by digital tools and self-service options, which are part of the broader operational transformation to drive efficiency, even if specific self-service adoption rates aren't publically detailed yet. The company is also transforming operations by expanding digital and AI capabilities, including through a new partnership with Google Cloud mentioned in Q1 2025.

You can see the relationship and operational metrics side-by-side here:

Metric Category	Metric	Q3 2025 Value	Change/Target
Customer Sentiment	Relationship NPS (rNPS) Growth	N/A	+6 points YoY
Customer Sentiment	Total rNPS Growth	N/A	+17 points (Q3 2022 to Q3 2025)
Service Efficiency	Unique Service Call Rate Improvement	N/A	Approx. 6% YoY
Service Efficiency	Unique Service Visit Rate Improvement	N/A	Approx. 20% YoY
Product Adoption	Fiber Network Penetration	23.0%	Up from 16.6% in Q3 2024
Go-to-Market Strategy	Incremental Revenue Target (FY 2025)	N/A	Up to $100 million

Finance: draft the Q4 2025 customer acquisition cost analysis by next Wednesday.

Altice USA, Inc. (ATUS) - Canvas Business Model: Channels

You're looking at how Optimum, the brand for Altice USA, Inc., gets its services in front of customers as of late 2025. It's a mix of old-school physical presence and newer digital pushes, all aimed at a footprint covering approximately 21 states.

Optimum-branded retail stores and physical service centers remain a touchpoint, though the focus seems to be shifting. For instance, a new and interactive retail store was announced in Morris Township, New Jersey, in June 2025. This physical network supports the overall customer base of approximately 4.4 million residential and business customers.

For the Business Services segment, which relies heavily on a direct sales force, the revenue stream is a key indicator of channel activity. In the third quarter of 2025, revenue from Business Services and Wholesale reached $361.886 million.

The push toward digital channels, including online portals and mobile apps, is supported by significant investments in AI integration across sales and care operations. This digital focus is showing up in efficiency gains, which helps manage the cost of service interactions that might otherwise drive customers to call centers. For example, the unique service call rate improved by approximately 6% year-over-year in Q3 2025.

Traditional advertising and direct mail efforts are still in the mix, though the overall spend is relatively modest compared to the total market. In the last year leading up to late 2025, Altice USA, Inc. spent under $100 million on advertising across digital, print, and national TV formats. The revenue generated from their media arm, which includes advertising sales, was $106 million in Q3 2025.

Here's a quick look at some of the hard numbers tied to these channel activities as of the latest reports:

Channel Component	Key Metric	Value	Reporting Period
Retail/Physical Presence	Service Footprint States	21	Q3 2025
Retail/Physical Presence	New Store Opening Example	1 (Morris Township, NJ)	Q2 2025
Direct Sales (B2B)	Business Services & Wholesale Revenue	$361.886 million	Q3 2025
Digital/App Effectiveness	Unique Service Call Rate Improvement	6%	YoY Q3 2025
Digital/App Effectiveness	Unique Service Visit Rate Improvement	20%	YoY Q3 2025
Traditional Advertising	Total Ad Spend (Digital, Print, TV)	Under $100 million	Last Year
Traditional Advertising	News & Advertising Revenue	$106 million	Q3 2025

The performance across these channels reflects the broader strategic focus on efficiency and fiber growth. You can see the digital improvements helping manage service costs, while the B2B revenue stream provides a stable, albeit smaller, part of the top line.

• Broadband subscribers stood at 4.2 million as of the end of Q3 2025.
• Fiber customer penetration reached 23.0% of the fiber network passings in Q3 2025.
• Mobile lines reached 584,000 at the end of Q3 2025, a 39% annual increase.
• Total cash capital expenditures were projected at approximately $1.3 billion for full-year 2025.
• The company is targeting 175,000 total new passings for FY 2025, primarily fiber builds.

The effectiveness of the direct sales force and retail locations is implicitly tied to the overall subscriber trends, which saw a net loss of 58,000 broadband Primary Service Units in Q3 2025.

Altice USA, Inc. (ATUS) - Canvas Business Model: Customer Segments

You're looking at the core groups Altice USA, Inc. serves under its Optimum brand and through its specialized Lightpath unit as of late 2025. The customer base is segmented by service need and scale, reflecting the company's dual focus on high-volume residential connectivity and high-capacity business solutions.

Residential customers form the largest volume segment, primarily seeking broadband, video, and mobile services. As of the second quarter of 2025, the company reported approximately 4.27 million Broadband Primary Service Units (PSUs). This customer base is geographically concentrated, operating across 21 states in the US. The company noted that in Q3 2025, market dynamics reflected a low-growth environment and heightened competition.

The company's overall customer relationships, which include residential and business, stood at approximately 4.4 million as of November 2025. The residential segment is actively being migrated, with 663,000 customers on the fiber network by the end of Q2 2025, representing a 53 percent year-over-year increase in fiber customers.

The business side is split into smaller operations and large-scale enterprise/carrier services. Here's a quick look at the segments and some associated figures:

Customer Segment	Service Brand/Unit	Key Metric/Data Point	Latest Available Figure
Residential Customers	Optimum	Broadband Primary Service Units (PSUs)	4.27 million (Q2 2025)
Small and Medium-sized Businesses (SMBs)	Altice Business	Total Business Customers (Historical Context)	Over 375,000 (2018 data)
Large Enterprises, Carriers, Data Centers	Lightpath	Net Debt (Q2 2025)	$1,476 million
All Customers	Optimum/Altice USA	States of Operation	21 states

Small and Medium-sized Businesses (SMBs) require connectivity and voice services, often grouped under the Altice Business umbrella alongside larger entities. The business services unit, which includes SMBs, saw a net decline of 1,100 customers in Q2 2025. The company is pushing value-added services to this group, such as Connection Back-up and Pro WiFi internet.

Large enterprises, carriers, and data centers are served by Lightpath, which focuses on enterprise-grade fiber connectivity and managed services. Lightpath is strategically expanding its presence, particularly within the hyperscaler community. This segment is a key driver for capital expenditure, with projections for fiscal year 2025 cash capital expenditures updated to approximately $1.3 billion, driven in part by additional hyperscaler builds related to Lightpath. Lightpath's network includes over 14,000 on-net fiber locations nationwide.

You should note the following characteristics of the customer base:

• The company is actively migrating customers to its fiber network, which reached 663,000 customers in Q2 2025.
• Mobile lines, often bundled with broadband, reached 546,000 total lines by the end of Q2 2025.
• Residential Average Revenue Per User (ARPU) for broadband was reported at $133.68 in Q2 2025.
• The company is prioritizing profitable growth over unprofitable volume in the current competitive environment.

Finance: draft Q3 2025 customer retention analysis by next Tuesday.

Altice USA, Inc. (ATUS) - Canvas Business Model: Cost Structure

You're looking at the major drains on Altice USA, Inc. (ATUS) cash flow as of late 2025. The cost structure is heavily weighted toward network investment and servicing a significant debt load, which is typical for a company in a major build-out phase.

The capital intensity remains high. For the full fiscal year 2025, Altice USA has updated its projection for cash capital expenditures to approximately $1.3 billion. This is up from a prior outlook of about $1.2 billion, driven by incremental investment at Lightpath to support continued hyperscaler build activity. For context, the cash capital expenditures in the third quarter of 2025 alone were $325.5 million, representing a capital intensity of 15.4% for the quarter. That's a lot of money going into the ground and network upgrades.

Programming and content acquisition costs are a substantial fixed-like cost, especially given the video segment. For the full year 2025 outlook, the company is guiding for Programming & Other Direct Costs of approximately $2.6 billion. To be fair, management has been disciplined here; the CFO noted they've driven down programming costs by over 14% year to date, which has helped offset video revenue declines.

Network operations and maintenance fall under the broader categories of Direct Costs and Other Operating Expenses. The full-year 2025 outlook for Other Operating Expense is also pegged at approximately $2.6 billion. You can see some efficiency gains starting to show, as Other Operating Expenses moderated by -2.4% year over year in Q3 2025. The CFO even mentioned an annualized OpEx run-rate reduction to about $2.55 billion exiting Q3.

The debt load is a major fixed cost component you can't ignore. Altice USA carries significant leverage, and the cost to service that debt is material. As of the end of Q3 2025, the weighted average cost of debt for consolidated Altice USA was 6.9%. Here's a quick look at some of the key cost figures we have for the 2025 period:

Cost Category	Metric/Period	Amount/Rate
Capital Expenditures (Projected)	Full Year FY 2025 Cash Capex Projection	$1.3 billion
Capital Expenditures (Actual)	Q3 2025 Cash CapEx	$325.5 million
Programming & Direct Costs (Projected)	Full Year FY 2025 Outlook	Approximately $2.6 billion
Other Operating Expenses (Projected)	Full Year FY 2025 Outlook	Approximately $2.6 billion
Interest Expense Indicator	Q3 2025 Weighted Average Cost of Debt	6.9%
Operational Efficiency	Q3 2025 YoY Reduction in Other OpEx	-2.4%

You'll note the company is targeting 175,000 total new passings in FY 2025, which directly ties back to that $1.3 billion capital spend. The cost structure reflects a strategic choice to invest heavily in fiber builds and Lightpath hyperscaler support, even while trying to moderate operating expenses.

The cost of video content is being actively managed, as evidenced by the programming cost reduction. This is a necessary action because the video segment is a primary driver of revenue decline, with residential video revenues down close to 10% year-over-year in Q3 2025. The cost discipline is clear:

• Programming cost savings driven year to date offset all video revenue declines.
• Workforce optimization and AI automation are actively lowering the operating expense run-rate.
• The company is focused on margin protection over chasing low-value gross adds.

Finance: draft 13-week cash view by Friday.

Altice USA, Inc. (ATUS) - Canvas Business Model: Revenue Streams

You're looking at how Altice USA, Inc. (ATUS) brings in its cash, which is really the core of its business model. As of late 2025, the revenue streams are heavily weighted toward connectivity, even as the company navigates subscriber losses in legacy services. The total revenue for Q3 2025 was $2.11 billion, which was a 5.4% year-over-year decline, showing the pressure from the competitive landscape.

The primary engine remains the residential customer base, split between high-speed data and video services. Honestly, the shift away from video is a major factor impacting the top line, even though operational efficiencies are boosting margins.

Here's a breakdown of the key revenue components from the third quarter of 2025:

• Residential Broadband revenue: $873.4 million.
• Residential Video revenue: $645.2 million.
• Business Services and Wholesale revenue: $361.9 million.
• Mobile service revenue grew 38% year-over-year in Q3 2025.

The company ended Q3 2025 with 4.2 million broadband subscribers, despite a net loss of 58,000 Primary Service Units (PSUs) for the quarter. The revenue mix clearly shows that even with video revenue declining, it still represents a substantial portion of the total intake.

To give you a clearer picture of the service revenue distribution and related operational metrics for Q3 2025, look at this table. I've included the telephony revenue figure found in the filings, as it's part of the overall service revenue picture, even if not explicitly listed in your required outline points.

Revenue Segment	Q3 2025 Revenue (Millions USD)	Year-over-Year Trend/Note
Residential Broadband	$873.4	Core connectivity revenue stream.
Residential Video	$645.2	Residential video revenues were down close to 10% year-over-year.
Business Services and Wholesale	$361.9	Reflecting weak demand trends in the segment.
Mobile Service Revenue	Not specified	Grew 38% year-over-year.
Telephony	$61.791	An additional component of residential services revenue.

The mobile segment is definitely a growth bright spot, adding 38,000 mobile lines in the quarter, bringing the total to 584,000 lines, which is a 39% annual increase. This mobile growth helps offset some of the pressure from legacy video revenue declines. Furthermore, the company is seeing success in its fiber build-out, with over 700,000 fiber customers, up 46% year-over-year.

You should also note the per-customer revenue trends, as they speak to pricing power and mix shift:

• Residential ARPU (Average Revenue Per User) declined 1.8% year-over-year to $133.28.
• Broadband ARPU stood at $74.65.
• The overall gross margin hit an all-time high of 69.7%, helped by the mix shift away from video.

The strategy here is clear: prioritize margin accretion and profitability over raw subscriber volume, especially given the industry's low-growth environment. Finance: draft 13-week cash view by Friday.