Altice USA, Inc. (ATUS): Business Model Canvas [Jan-2025 Mise à jour]

Dans le paysage en constante évolution des télécommunications, Altice USA, Inc. (ATUS) apparaît comme une puissance dynamique, naviguant stratégiquement à l'intersection complexe de la connectivité numérique, du divertissement et des services centrés sur le client. En disséquant leur toile complète du modèle commercial, nous dévoilons les mécanismes complexes qui stimulent le succès de ce géant des télécommunications, révélant une approche sophistiquée pour répondre à Internet haut débit, des packages de câbles innovants et des solutions numériques de pointe qui répondent aux besoins divers des consommateurs modernes et les entreprises.

Altice USA, Inc. (ATUS) - Modèle commercial: partenariats clés

Fournisseurs d'infrastructures de câble

Altice USA s'associe aux fournisseurs d'infrastructures critiques pour maintenir et étendre ses capacités de réseau:

Partenaire	Détails du partenariat
Systèmes Cisco	Équipements d'infrastructure réseau et solutions technologiques
Commscope	Solutions d'infrastructure et de connectivité du réseau câblé

Fournisseurs de la technologie et de l'équipement

Les partenariats technologiques stratégiques comprennent:

• Nokia Networks - Équipement d'infrastructure réseau
• Arris International - Cable Modem and Networking Technologies
• Harmonic Inc. - Technologies de livraison vidéo et de streaming

Créateurs de contenu et réseaux multimédias

Altice USA maintient des partenariats de contenu critiques:

Réseau / créateur	Contrat de distribution de contenu
Disney / ESPN	Licence et distribution de contenu complet
Nbcuniversal	Droits de distribution de contenu multicanal

Sociétés de télécommunications locales et régionales

Le réseau de partenariat régional comprend:

• Communications frontières
• Communications du vent
• Cooperatives électriques régionales pour l'accès aux infrastructures

Cloud Service et Cybersecurity Partners

Partenaires de collaboration technologique:

Partenaire	Portée du service
Services Web Amazon	Services d'infrastructure cloud et de sécurité
Réseaux palo alto	Solutions de cybersécurité et de protection des réseaux

Altice USA, Inc. (ATUS) - Modèle d'entreprise: activités clés

Livraison des services de câble et Internet

Altice USA exploite un réseau complet de services de câbles et Internet couvrant environ 8,1 millions de clients résidentiels et commerciaux dans 21 États au troisième trimestre 2023.

Catégorie de service	Nombre d'abonné	Pénétration du marché
Internet résidentiel	4,9 millions	60.5%
Télévision par câble	2,6 millions	32.1%
Services aux entreprises	0,6 million	7.4%

Maintenance d'infrastructure réseau

Altice USA a investi 1,2 milliard de dollars dans l'infrastructure réseau et les dépenses en capital en 2022.

• Couverture du réseau fibre optique: 6,2 millions de maisons
• Cycle de mise à niveau du réseau moyen: 3-4 ans
• Vitesses à large bande: jusqu'à 1 Gbps

Distribution de contenu numérique

ALTICE USA OFFRES ALTICE ONE plate-forme avec services de streaming intégrés.

Plate-forme de contenu	Abonnés	Prix ​​mensuels
ALTICE ONE	2,3 millions	$79.99

Service client et support technique

Opérations de support client gérées par le biais de 12 centres de services dédiés.

• Temps de réponse moyen du service client: 2,5 minutes
• Budget annuel du support client: 340 millions de dollars
• Canaux de support: téléphone, chat, portail en ligne, application mobile

Marketing et acquisition de clients

Altice USA a dépensé 487 millions de dollars en marketing et acquisition de clients en 2022.

Canal de marketing	Dépenses	Coût d'acquisition des clients
Marketing numérique	193 millions de dollars	85 $ par client
Médias traditionnels	214 millions de dollars	120 $ par client
Ventes directes	80 millions de dollars	65 $ par client

Altice USA, Inc. (ATUS) - Modèle d'entreprise: Ressources clés

Infrastructure de réseau de câbles et de fibres optiques

Altice USA exploite une infrastructure réseau complète couvrant environ 8 millions de clients résidentiels et commerciaux dans 21 États. L'infrastructure du réseau total s'étend sur 102 000 miles de fibre de fibres et de câbles coaxiaux.

Actif de réseau	Quantité	Couverture
Miles du réseau de fibres	46,500	Nord-Est des États-Unis
Miles de câble coaxial	55,500	Régions d'État multiples

Technologie avancée de télécommunications

Altice USA investit 500 millions de dollars par an dans les mises à niveau de la technologie du réseau et l'amélioration des infrastructures.

• DOCSIS 3.1 Déploiement de la technologie
• Capacité du réseau 10G
• Architecture d'accès distribué (DAA)

Données clients et plateformes d'analyse

La plate-forme d'analyse de données exclusive des processus de plus de 15 pétaoctets de données d'interaction client mensuellement.

Capacité d'analyse des données	Métrique
Traitement des données mensuelles	15 pétaoctets
Points de contact d'interaction client	32 millions par mois

Travail technique et service client qualifié

Altice USA emploie 12 400 employés à temps plein dans les services techniques et à clientèle.

• Expérience moyenne de la main-d'œuvre technique: 8,5 ans
• Représentants du service à la clientèle: 4 200
• Spécialistes de l'ingénierie du réseau: 2 600

Droits de spectre et de radiodiffusion

Altice USA détient les droits de diffusion sur plusieurs marchés régionaux avec des capacités importantes de distribution de contenu multimédia.

Rédaction de la diffusion	Couverture
Chaînes de télévision par câble	300+ canaux
Marchés de radiodiffusion régionaux	21 États

Altice USA, Inc. (ATUS) - Modèle d'entreprise: propositions de valeur

Connectivité Internet à grande vitesse

Altice USA offre des vitesses Internet allant de 300 Mbps à 1 Gbps sur son réseau. Au troisième trimestre 2023, la société a déclaré 4,5 millions d'abonnés à Internet résidentiels.

Niveau de vitesse Internet	Fourchette	Abonnés
300 Mbps	$49.99 - $59.99	2,1 millions
500 Mbps	$69.99 - $79.99	1,3 million
1 Gbps	$89.99 - $99.99	1,1 million

Packages de télévision câblées complets

Altice USA fournit plusieurs packages de télévision par câble avec 150-250 chaînes. La société a déclaré 2,8 millions d'abonnés vidéo au troisième trimestre 2023.

• Package de base: 150 canaux
• Package élargi: 200 canaux
• Package premium: 250 canaux

Services de communication groupées

Les services groupés d'Altice USA ont généré 2,4 milliards de dollars de revenus trimestriels au troisième trimestre 2023.

Type de paquet	Prix ​​mensuel moyen	Abonnés
Double jeu (Internet + TV)	$119.99	1,6 million
Triple Play (Internet + TV + téléphone)	$159.99	1,2 million

Options avancées de divertissement numérique

ALTICE USA OFFRES ALTICE ONE Plateforme avec plus de 50 000 titres à la demande et des capacités de streaming.

Performances de réseau fiables et cohérentes

Fiabilité de disponibilité du réseau: 99,99%, couvrant 21 États avec 6,1 millions de relations avec la clientèle résidentielle.

Métrique du réseau	Performance
Time de disponibilité du réseau	99.99%
Couverture géographique	21 États
Clients résidentiels totaux	6,1 millions

Altice USA, Inc. (ATUS) - Modèle d'entreprise: relations avec les clients

Portails de support client en ligne

Altice USA fournit un support en ligne complet via son portail client avec les mesures clés suivantes:

Canal de support	Engagement des utilisateurs	Taux de résolution
Portail Web myaltice	1,2 million d'utilisateurs actifs mensuels	Résolution de 87% de premier contact
Assistance de chat en ligne	425 000 interactions mensuelles	Taux de satisfaction du client à 92%

Assistance technique 24/7

L'infrastructure de soutien technique comprend:

• 3 200 représentants dédiés à la clientèle
• Temps d'attente moyen: 4,2 minutes
• Assistance téléphonique 24/7 disponible en anglais et en espagnol

Application mobile en libre-service

Métriques de performance de l'application mobile Altice USA:

Métrique de l'application	Statistique
Total des téléchargements d'applications	1,7 million
Utilisateurs actifs mensuels	890,000
Transactions de paiement de facture	62% des paiements de factures mensuelles

Packages de services personnalisés

Les offres de services personnalisées comprennent:

• Optimum Packages résidentiels: 3 niveaux de niveau
• ALTICE ONE bundle de services intégré
• Solutions d'entreprise avec 4 options de personnalisation

Programmes de fidélité et de rétention

Métriques de rétention de la clientèle:

Fonctionnalité du programme	Valeur
Taux de rétention de la clientèle annuelle	84.6%
Adhésion au programme de fidélité	670 000 membres actifs
Valeur à vie moyenne du client	1 872 $ par client résidentiel

Altice USA, Inc. (ATUS) - Modèle d'entreprise: canaux

Équipes de vente directes

Altice USA maintient 2 500 représentants des ventes directes au quatrième trimestre 2023. Les revenus totaux de l'équipe de vente directe ont atteint 1,2 milliard de dollars en 2023. Productivité moyenne des ventes: 480 000 $ par an.

Métrique du canal de vente	Performance de 2023
Représentants totaux des ventes directes	2,500
Revenus de ventes directes	1,2 milliard de dollars
Productivité représentative moyenne	$480,000

Site Web en ligne et plateformes mobiles

Performance de plate-forme numérique en 2023:

• Visiteurs mensuels du site Web: 3,7 millions
• Téléchargements d'applications mobiles: 1,2 million
• Ventes de services en ligne: 425 millions de dollars
• Taux de conversion de la plate-forme numérique: 6,3%

Emplacements de magasin de détail

Altice USA exploite 326 emplacements de vente au détail dans 9 États en décembre 2023. Revenus de magasins de détail totaux: 675 millions de dollars en 2023.

Métrique de la place de la vente au détail	2023 données
Total des magasins de vente au détail	326
États avec présence au détail	9
Revenus de magasins de détail	675 millions de dollars

Télémarketing

Télémarketing des statistiques des canaux pour 2023:

• Personnel de télémarketing total: 750
• Revenus de télémarketing annuel: 215 millions de dollars
• Taux de conversion moyen: 4,2%
• Appels sortants par jour: 125 000

Détaillants d'électronique tiers

Partenariat Metrics avec des détaillants d'électronique tiers en 2023:

• Total des détaillants partenaires: 1 200
• Revenus des ventes tierces: 350 millions de dollars
• Taux de commission des partenaires: 7,5%
• Volume moyen des ventes de magasins partenaires: 292 000 $

Métrique du détaillant tiers	Performance de 2023
Total des détaillants partenaires	1,200
Revenus de vente tiers	350 millions de dollars
Taux de commission des partenaires	7.5%

Altice USA, Inc. (ATUS) - Modèle d'entreprise: segments de clientèle

Consommateurs à large bande résidentiels

Au troisième trimestre 2023, Altice USA a servi environ 4,7 millions de clients à large bande résidentiels à travers son réseau. La clientèle résidentielle de l'entreprise est concentrée dans les régions suivantes:

Région	Nombre de clients
New York / New Jersey	2,9 millions
Long île	1,1 million
Autres marchés du nord-est	700,000

Clients commerciaux petits et moyens

Altice USA cible les petites et moyennes entreprises avec des services de communication spécialisés:

• Connectivité Internet d'entreprise
• Solutions de voix et de données
• Services réseau de qualité d'entreprise

En 2023, la société a déclaré environ 350 000 clients commerciaux avec un chiffre d'affaires mensuel moyen par client de 250 $.

Marchés urbains et suburbains

Les segments de clientèle d'Altice USA sont principalement concentrés dans:

Type de marché	Pourcentage de clientèle
Marchés urbains	65%
Marchés suburbains	35%

Antariens de divertissement numérique

Altice USA dessert les consommateurs de divertissement numérique à travers:

• TV optimal: 2,1 millions d'abonnés vidéo
• Altice une plate-forme avec 1,5 million d'utilisateurs actifs
• Intégrations de services de streaming

Demandeurs de services de communication sensibles aux prix

Stratégie de tarification pour les segments de clientèle:

Niveau de service	Fourchette de prix mensuelle
Haut débit de base	$39.99 - $59.99
Haut débit haut de gamme	$69.99 - $89.99
Services aux entreprises	$99.99 - $299.99

Altice USA, Inc. (ATUS) - Modèle d'entreprise: Structure des coûts

Maintenance d'infrastructure réseau

En 2023 rapports financiers, les coûts de maintenance des infrastructures du réseau d'Altice USA étaient d'environ 1,2 milliard de dollars par an. La société exploite plus de 141 000 miles de réseaux de fibres.

Catégorie de coûts	Dépenses annuelles
Maintenance des équipements de réseau	678 millions de dollars
Entretien du réseau de fibres	412 millions de dollars
Maintenance du centre de données	110 millions de dollars

Frais de licence de contenu

Les dépenses de licence de contenu d'Altice USA pour 2023 ont totalisé 1,45 milliard de dollars.

• Licence de contenu du réseau câblé: 892 millions de dollars
• Contenu de la plate-forme de streaming: 358 millions de dollars
• Licence de canal local: 200 millions de dollars

Investissements technologiques et équipements

L'entreprise a investi 743 millions de dollars de mises à niveau de la technologie et de l'équipement en 2023.

Zone d'investissement	Montant d'investissement
Mises à niveau des infrastructures réseau	412 millions de dollars
Équipement de locaux du client	221 millions de dollars
Plateformes logicielles et numériques	110 millions de dollars

Salaires et formation des employés

Les dépenses totales liées aux employés pour 2023 étaient de 1,1 milliard de dollars.

• Salaires de base: 782 millions de dollars
• Avantages et soins de santé: 198 millions de dollars
• Formation et développement: 42 millions de dollars
• Bonus de performance: 78 millions de dollars

Frais de marketing et d'acquisition des clients

Altice USA a passé 456 millions de dollars en marketing et acquisition de clients en 2023.

Catégorie de dépenses de marketing	Dépense
Marketing numérique	178 millions de dollars
Publicité traditionnelle	142 millions de dollars
Promotions d'acquisition des clients	136 millions de dollars

Altice USA, Inc. (ATUS) - Modèle d'entreprise: Strots de revenus

Services d'abonnement mensuels

Altice USA a généré 5,66 milliards de dollars de revenus totaux pour l'exercice 2022. Les services d'abonnement mensuels représentaient environ 82% des revenus totaux.

Type de service d'abonnement	Revenu moyen mensuel par unité (ARPU)
Internet résidentiel	$64.37
Télévision par câble	$79.44
Services vocaux	$22.15

Frais de connectivité Internet

Les revenus de la connectivité Internet pour Altice USA en 2022 étaient de 2,3 milliards de dollars, avec un service Internet mensuel moyen de 64,37 $ par client résidentiel.

Packages de télévision par câble

Les revenus de télévision par câble ont atteint 1,8 milliard de dollars en 2022, avec un prix mensuel moyen de 79,44 $.

• Package de câbles de base: 39,99 $ / mois
• Package de base étendu: 59,99 $ / mois
• Paquet de câbles premium: 99,99 $ / mois

Revenus publicitaires numériques

La publicité numérique a généré 210 millions de dollars de revenus pour Altice USA en 2022.

Plateforme de publicité	Contribution des revenus
Publicité en ligne	135 millions de dollars
Publicité télévisée linéaire	75 millions de dollars

Frais de location d'équipement et d'installation

Les revenus liés à l'équipement ont totalisé 156 millions de dollars en 2022.

• Location modem: 12 $ / mois
• Location du routeur: 8 $ / mois
• Frais d'installation: 99,99 $ par service
• Plan de protection de l'équipement: 5,99 $ / mois

Altice USA, Inc. (ATUS) - Canvas Business Model: Value Propositions

You're looking at the core offerings Altice USA, Inc. is pushing to keep customers and grow revenue in a tough market. The value proposition centers on network superiority, service integration, and specialized business solutions.

High-speed internet with multi-gig capabilities via fiber and HFC upgrades.

Altice USA, Inc. is heavily focused on its fiber buildout to deliver superior speeds. As of the end of the third quarter of 2025, the company reported over 3 million fiber passings. This fiber network is seeing strong adoption, with fiber subscribers reaching 703,000, marking a 46% increase compared to the third quarter of 2024. The customer penetration of this fiber network stood at 23.0% by the end of Q3 2025. For the Hybrid-Fiber Coaxial (HFC) footprint, the company is using mid-split upgrades to enable multi-gig speeds, with the first market expected to launch 2-Gig speeds in November 2025. The overall capital commitment reflects this focus, with a full-year 2025 target for Cash Capital Expenditures of approximately $1.3 billion.

Network Metric	Value as of Late 2025 (Q3)	Comparison/Context
Total Fiber Passings	Over 3 million	Targeting 175,000 total new passings for FY 2025.
Total Fiber Customers	703,000	Up 46% year over year in Q3 2025.
Fiber Network Customer Penetration	23.0%	Up from 16.6% in Q3 2024.
HFC Multi-Gig Launch	2-Gig speeds expected in November 2025	Via mid-split upgrades on the DOCSIS 3.1 network.

Bundled services (broadband, video, mobile, voice) for customer stickiness.

Altice USA, Inc. drives stickiness by combining its core broadband with mobile and video. The mobile offering is a key convergence point. By the end of Q3 2025, mobile lines reached 584,000, representing a 39% annual increase. Mobile customer penetration of the broadband customer base was 7.3% at that time. In the first quarter of 2025, the broadband and mobile convergence rate was reported at 6.3%. The company is also migrating video customers to newer packages; by the end of Q2 2025, 168,000 video customers were on these new tiers, which is 10% of the residential video base.

Here's a look at the revenue contribution from these services in Q3-2025:

• Broadband revenue: $873.449 million
• Video revenue: $645.207 million
• Telephony revenue: $61.791 million
• Mobile services revenue: $42.277 million

Business-to-Business (B2B) high-capacity, low-latency fiber solutions via Lightpath.

Lightpath, the fiber enterprise business, provides Ethernet, data transport, and IP-based virtual private networks primarily in the New York, Boston, and Miami metropolitan areas. For the third quarter of 2025, revenue from Business Services and Wholesale reached $361.886 million. This segment is a focus for capital, with higher cash capital expenditures at Lightpath contributing to the overall FY 2025 Cash CapEx projection of about $1.3 billion. Lightpath achieved record revenue of $414 million in the full year 2024.

Value-added services like Whole Home Wi-Fi and Total Care.

Altice USA, Inc. is scaling up specific residential value-added services to increase the average revenue per user (ARPU). As of the end of the second quarter of 2025, the subscriber counts for these specific add-ons were:

• Total Care subscribers: 90,000
• Whole Home Wi-Fi subscribers: 31,000

For the business segment, recently launched value-added services include Connection Back-up, Secure Internet Plus, Device Protection & Insurance, and Pro WiFi internet with marketing solutions.

Altice USA, Inc. (ATUS) - Canvas Business Model: Customer Relationships

You're looking at how Altice USA, Inc. (ATUS) is trying to keep and grow its customer base in a tough market, focusing heavily on service quality and targeted offers. The results from Q3 2025 show some real movement on the customer experience front, which is key when broadband subscriber losses are happening.

The focus on customer sentiment is clear, with Relationship NPS (rNPS) growing +6 points year over year in Q3 2025. That's not a small jump; it represents a significant shift in how customers feel about the service they're getting. To put that in perspective, the company noted that rNPS has grown a total of +17 points in the last 3 years, running from Q3 2022 through Q3 2025. That kind of sustained improvement suggests their efforts are sticking.

The drive for efficiency is directly tied to customer interactions. Altice USA, Inc. (ATUS) is accelerating AI integration across sales, care, network, and product. This isn't just talk; they are using advanced tools designed to deliver smarter customer offers and, critically, automate network issue detection. The CFO noted that this AI-driven automation, alongside workforce optimization, is actively moderating costs. This operational push is showing up in the service metrics.

Here's a quick look at how those efficiency gains translate into fewer customer headaches:

• Unique service call rate improved by approximately 6% year over year in Q3 2025.
• Unique service visit rate improved by approximately 20% year over year in Q3 2025.

These service improvements are essential for stemming churn, especially when competitors are using aggressive tactics. To combat this, Altice USA, Inc. (ATUS) is leaning into targeted pricing. Management emphasized new hyper-local pricing pilots in competitive markets as a significant growth driver, with plans to scale further in 2025. The goal is concrete: management indicated plans to generate up to $100 million in incremental revenue in FY 2025 through refined pricing and base management strategies. This is a direct response to the market, where Broadband Primary Service Units (PSUs) saw net losses of -58k in Q3 2025, partly because competitors escalated promotions involving multi-month free service and large incentives.

While the overall broadband base saw losses of -58k in Q3 2025, the fiber segment is a major relationship success story, showing customers are opting into the newer infrastructure. Fiber customer penetration reached 23.0% of the fiber network at the end of Q3 2025, up from 16.6% in Q3 2024. This shift is supported by digital tools and self-service options, which are part of the broader operational transformation to drive efficiency, even if specific self-service adoption rates aren't publically detailed yet. The company is also transforming operations by expanding digital and AI capabilities, including through a new partnership with Google Cloud mentioned in Q1 2025.

You can see the relationship and operational metrics side-by-side here:

Metric Category	Metric	Q3 2025 Value	Change/Target
Customer Sentiment	Relationship NPS (rNPS) Growth	N/A	+6 points YoY
Customer Sentiment	Total rNPS Growth	N/A	+17 points (Q3 2022 to Q3 2025)
Service Efficiency	Unique Service Call Rate Improvement	N/A	Approx. 6% YoY
Service Efficiency	Unique Service Visit Rate Improvement	N/A	Approx. 20% YoY
Product Adoption	Fiber Network Penetration	23.0%	Up from 16.6% in Q3 2024
Go-to-Market Strategy	Incremental Revenue Target (FY 2025)	N/A	Up to $100 million

Finance: draft the Q4 2025 customer acquisition cost analysis by next Wednesday.

Altice USA, Inc. (ATUS) - Canvas Business Model: Channels

You're looking at how Optimum, the brand for Altice USA, Inc., gets its services in front of customers as of late 2025. It's a mix of old-school physical presence and newer digital pushes, all aimed at a footprint covering approximately 21 states.

Optimum-branded retail stores and physical service centers remain a touchpoint, though the focus seems to be shifting. For instance, a new and interactive retail store was announced in Morris Township, New Jersey, in June 2025. This physical network supports the overall customer base of approximately 4.4 million residential and business customers.

For the Business Services segment, which relies heavily on a direct sales force, the revenue stream is a key indicator of channel activity. In the third quarter of 2025, revenue from Business Services and Wholesale reached $361.886 million.

The push toward digital channels, including online portals and mobile apps, is supported by significant investments in AI integration across sales and care operations. This digital focus is showing up in efficiency gains, which helps manage the cost of service interactions that might otherwise drive customers to call centers. For example, the unique service call rate improved by approximately 6% year-over-year in Q3 2025.

Traditional advertising and direct mail efforts are still in the mix, though the overall spend is relatively modest compared to the total market. In the last year leading up to late 2025, Altice USA, Inc. spent under $100 million on advertising across digital, print, and national TV formats. The revenue generated from their media arm, which includes advertising sales, was $106 million in Q3 2025.

Here's a quick look at some of the hard numbers tied to these channel activities as of the latest reports:

Channel Component	Key Metric	Value	Reporting Period
Retail/Physical Presence	Service Footprint States	21	Q3 2025
Retail/Physical Presence	New Store Opening Example	1 (Morris Township, NJ)	Q2 2025
Direct Sales (B2B)	Business Services & Wholesale Revenue	$361.886 million	Q3 2025
Digital/App Effectiveness	Unique Service Call Rate Improvement	6%	YoY Q3 2025
Digital/App Effectiveness	Unique Service Visit Rate Improvement	20%	YoY Q3 2025
Traditional Advertising	Total Ad Spend (Digital, Print, TV)	Under $100 million	Last Year
Traditional Advertising	News & Advertising Revenue	$106 million	Q3 2025

The performance across these channels reflects the broader strategic focus on efficiency and fiber growth. You can see the digital improvements helping manage service costs, while the B2B revenue stream provides a stable, albeit smaller, part of the top line.

• Broadband subscribers stood at 4.2 million as of the end of Q3 2025.
• Fiber customer penetration reached 23.0% of the fiber network passings in Q3 2025.
• Mobile lines reached 584,000 at the end of Q3 2025, a 39% annual increase.
• Total cash capital expenditures were projected at approximately $1.3 billion for full-year 2025.
• The company is targeting 175,000 total new passings for FY 2025, primarily fiber builds.

The effectiveness of the direct sales force and retail locations is implicitly tied to the overall subscriber trends, which saw a net loss of 58,000 broadband Primary Service Units in Q3 2025.

Altice USA, Inc. (ATUS) - Canvas Business Model: Customer Segments

You're looking at the core groups Altice USA, Inc. serves under its Optimum brand and through its specialized Lightpath unit as of late 2025. The customer base is segmented by service need and scale, reflecting the company's dual focus on high-volume residential connectivity and high-capacity business solutions.

Residential customers form the largest volume segment, primarily seeking broadband, video, and mobile services. As of the second quarter of 2025, the company reported approximately 4.27 million Broadband Primary Service Units (PSUs). This customer base is geographically concentrated, operating across 21 states in the US. The company noted that in Q3 2025, market dynamics reflected a low-growth environment and heightened competition.

The company's overall customer relationships, which include residential and business, stood at approximately 4.4 million as of November 2025. The residential segment is actively being migrated, with 663,000 customers on the fiber network by the end of Q2 2025, representing a 53 percent year-over-year increase in fiber customers.

The business side is split into smaller operations and large-scale enterprise/carrier services. Here's a quick look at the segments and some associated figures:

Customer Segment	Service Brand/Unit	Key Metric/Data Point	Latest Available Figure
Residential Customers	Optimum	Broadband Primary Service Units (PSUs)	4.27 million (Q2 2025)
Small and Medium-sized Businesses (SMBs)	Altice Business	Total Business Customers (Historical Context)	Over 375,000 (2018 data)
Large Enterprises, Carriers, Data Centers	Lightpath	Net Debt (Q2 2025)	$1,476 million
All Customers	Optimum/Altice USA	States of Operation	21 states

Small and Medium-sized Businesses (SMBs) require connectivity and voice services, often grouped under the Altice Business umbrella alongside larger entities. The business services unit, which includes SMBs, saw a net decline of 1,100 customers in Q2 2025. The company is pushing value-added services to this group, such as Connection Back-up and Pro WiFi internet.

Large enterprises, carriers, and data centers are served by Lightpath, which focuses on enterprise-grade fiber connectivity and managed services. Lightpath is strategically expanding its presence, particularly within the hyperscaler community. This segment is a key driver for capital expenditure, with projections for fiscal year 2025 cash capital expenditures updated to approximately $1.3 billion, driven in part by additional hyperscaler builds related to Lightpath. Lightpath's network includes over 14,000 on-net fiber locations nationwide.

You should note the following characteristics of the customer base:

• The company is actively migrating customers to its fiber network, which reached 663,000 customers in Q2 2025.
• Mobile lines, often bundled with broadband, reached 546,000 total lines by the end of Q2 2025.
• Residential Average Revenue Per User (ARPU) for broadband was reported at $133.68 in Q2 2025.
• The company is prioritizing profitable growth over unprofitable volume in the current competitive environment.

Finance: draft Q3 2025 customer retention analysis by next Tuesday.

Altice USA, Inc. (ATUS) - Canvas Business Model: Cost Structure

You're looking at the major drains on Altice USA, Inc. (ATUS) cash flow as of late 2025. The cost structure is heavily weighted toward network investment and servicing a significant debt load, which is typical for a company in a major build-out phase.

The capital intensity remains high. For the full fiscal year 2025, Altice USA has updated its projection for cash capital expenditures to approximately $1.3 billion. This is up from a prior outlook of about $1.2 billion, driven by incremental investment at Lightpath to support continued hyperscaler build activity. For context, the cash capital expenditures in the third quarter of 2025 alone were $325.5 million, representing a capital intensity of 15.4% for the quarter. That's a lot of money going into the ground and network upgrades.

Programming and content acquisition costs are a substantial fixed-like cost, especially given the video segment. For the full year 2025 outlook, the company is guiding for Programming & Other Direct Costs of approximately $2.6 billion. To be fair, management has been disciplined here; the CFO noted they've driven down programming costs by over 14% year to date, which has helped offset video revenue declines.

Network operations and maintenance fall under the broader categories of Direct Costs and Other Operating Expenses. The full-year 2025 outlook for Other Operating Expense is also pegged at approximately $2.6 billion. You can see some efficiency gains starting to show, as Other Operating Expenses moderated by -2.4% year over year in Q3 2025. The CFO even mentioned an annualized OpEx run-rate reduction to about $2.55 billion exiting Q3.

The debt load is a major fixed cost component you can't ignore. Altice USA carries significant leverage, and the cost to service that debt is material. As of the end of Q3 2025, the weighted average cost of debt for consolidated Altice USA was 6.9%. Here's a quick look at some of the key cost figures we have for the 2025 period:

Cost Category	Metric/Period	Amount/Rate
Capital Expenditures (Projected)	Full Year FY 2025 Cash Capex Projection	$1.3 billion
Capital Expenditures (Actual)	Q3 2025 Cash CapEx	$325.5 million
Programming & Direct Costs (Projected)	Full Year FY 2025 Outlook	Approximately $2.6 billion
Other Operating Expenses (Projected)	Full Year FY 2025 Outlook	Approximately $2.6 billion
Interest Expense Indicator	Q3 2025 Weighted Average Cost of Debt	6.9%
Operational Efficiency	Q3 2025 YoY Reduction in Other OpEx	-2.4%

You'll note the company is targeting 175,000 total new passings in FY 2025, which directly ties back to that $1.3 billion capital spend. The cost structure reflects a strategic choice to invest heavily in fiber builds and Lightpath hyperscaler support, even while trying to moderate operating expenses.

The cost of video content is being actively managed, as evidenced by the programming cost reduction. This is a necessary action because the video segment is a primary driver of revenue decline, with residential video revenues down close to 10% year-over-year in Q3 2025. The cost discipline is clear:

• Programming cost savings driven year to date offset all video revenue declines.
• Workforce optimization and AI automation are actively lowering the operating expense run-rate.
• The company is focused on margin protection over chasing low-value gross adds.

Finance: draft 13-week cash view by Friday.

Altice USA, Inc. (ATUS) - Canvas Business Model: Revenue Streams

You're looking at how Altice USA, Inc. (ATUS) brings in its cash, which is really the core of its business model. As of late 2025, the revenue streams are heavily weighted toward connectivity, even as the company navigates subscriber losses in legacy services. The total revenue for Q3 2025 was $2.11 billion, which was a 5.4% year-over-year decline, showing the pressure from the competitive landscape.

The primary engine remains the residential customer base, split between high-speed data and video services. Honestly, the shift away from video is a major factor impacting the top line, even though operational efficiencies are boosting margins.

Here's a breakdown of the key revenue components from the third quarter of 2025:

• Residential Broadband revenue: $873.4 million.
• Residential Video revenue: $645.2 million.
• Business Services and Wholesale revenue: $361.9 million.
• Mobile service revenue grew 38% year-over-year in Q3 2025.

The company ended Q3 2025 with 4.2 million broadband subscribers, despite a net loss of 58,000 Primary Service Units (PSUs) for the quarter. The revenue mix clearly shows that even with video revenue declining, it still represents a substantial portion of the total intake.

To give you a clearer picture of the service revenue distribution and related operational metrics for Q3 2025, look at this table. I've included the telephony revenue figure found in the filings, as it's part of the overall service revenue picture, even if not explicitly listed in your required outline points.

Revenue Segment	Q3 2025 Revenue (Millions USD)	Year-over-Year Trend/Note
Residential Broadband	$873.4	Core connectivity revenue stream.
Residential Video	$645.2	Residential video revenues were down close to 10% year-over-year.
Business Services and Wholesale	$361.9	Reflecting weak demand trends in the segment.
Mobile Service Revenue	Not specified	Grew 38% year-over-year.
Telephony	$61.791	An additional component of residential services revenue.

The mobile segment is definitely a growth bright spot, adding 38,000 mobile lines in the quarter, bringing the total to 584,000 lines, which is a 39% annual increase. This mobile growth helps offset some of the pressure from legacy video revenue declines. Furthermore, the company is seeing success in its fiber build-out, with over 700,000 fiber customers, up 46% year-over-year.

You should also note the per-customer revenue trends, as they speak to pricing power and mix shift:

• Residential ARPU (Average Revenue Per User) declined 1.8% year-over-year to $133.28.
• Broadband ARPU stood at $74.65.
• The overall gross margin hit an all-time high of 69.7%, helped by the mix shift away from video.

The strategy here is clear: prioritize margin accretion and profitability over raw subscriber volume, especially given the industry's low-growth environment. Finance: draft 13-week cash view by Friday.