Altice USA, Inc. (ATUS): Modelo de Negócios Canvas [Jan-2025 Atualizado]

No cenário em constante evolução das telecomunicações, a Altice USA, Inc. (ATUS) surge como uma potência dinâmica, navegando estrategicamente na complexa interseção de conectividade digital, entretenimento e serviços centrados no cliente. Ao dissecar sua abrangente modelo de tela de negócios, revelamos os intrincados mecanismos que impulsionam o sucesso da gigante de telecomunicações, revelando uma abordagem sofisticada para fornecer Internet de alta velocidade, pacotes de cabos inovadores e soluções digitais de ponta que atendem às diversas necessidades dos consumidores modernos e empresas.

Altice USA, Inc. (ATUS) - Modelo de negócios: Parcerias -chave

Provedores de infraestrutura a cabo

A Altice USA faz parceria com provedores críticos de infraestrutura para manter e expandir seus recursos de rede:

Parceiro	Detalhes da parceria
Sistemas Cisco	Equipamentos de infraestrutura de rede e soluções de tecnologia
CommScope	Infraestrutura de rede a cabo soluções de conectividade

Fornecedores de tecnologia e equipamentos

As parcerias de tecnologia estratégica incluem:

• Nokia Networks - Equipamento de infraestrutura de rede
• Arris International - Modem a cabo e tecnologias de rede
• Harmonic Inc. - Tecnologias de entrega e streaming de vídeo

Criadores de conteúdo e redes de mídia

A Altice USA mantém parcerias críticas de conteúdo:

Rede/criador	Contrato de distribuição de conteúdo
Disney/ESPN	Licenciamento e distribuição abrangentes de conteúdo
NbcUniversal	Direitos de distribuição de conteúdo multicanal

Empresas de telecomunicações locais e regionais

A Rede de Parceria Regional inclui:

• Comunicações Frontier
• Comunicações Windstream
• Cooperativas elétricas regionais para acesso à infraestrutura

Serviços em nuvem e parceiros de segurança cibernética

Parceiros de colaboração de tecnologia:

Parceiro	Escopo de serviço
Amazon Web Services	Serviços de infraestrutura e segurança em nuvem
Redes Palo Alto	Soluções de segurança cibernética e proteção de rede

Altice USA, Inc. (ATUS) - Modelo de negócios: Atividades -chave

Prestação de serviços a cabo e Internet

A Altice USA opera uma rede abrangente de serviços a cabo e Internet, cobrindo aproximadamente 8,1 milhões de clientes residenciais e comerciais em 21 estados a partir do terceiro trimestre de 2023.

Categoria de serviço	Contagem de assinantes	Penetração de mercado
Internet residencial	4,9 milhões	60.5%
TV a cabo	2,6 milhões	32.1%
Serviços de negócios	0,6 milhão	7.4%

Manutenção de infraestrutura de rede

A Altice USA investiu US $ 1,2 bilhão em infraestrutura de rede e despesas de capital em 2022.

• Cobertura de rede de fibra óptica: 6,2 milhões de casas
• Ciclo médio de atualização da rede: 3-4 anos
• Velocidade de banda larga: até 1 Gbps

Distribuição de conteúdo digital

Altice USA oferece Alticular um plataforma com serviços de streaming integrados.

Plataforma de conteúdo	Assinantes	Preços mensais
Alticular um	2,3 milhões	$79.99

Atendimento ao cliente e suporte técnico

Operações de suporte ao cliente gerenciadas através de 12 centros de serviço dedicados.

• Tempo médio de resposta ao atendimento ao cliente: 2,5 minutos
• Orçamento anual de suporte ao cliente: US $ 340 milhões
• Canais de suporte: telefone, bate -papo, portal online, aplicativo móvel

Marketing e aquisição de clientes

A Altice USA gastou US $ 487 milhões em marketing e aquisição de clientes em 2022.

Canal de marketing	Gastos	Custo de aquisição do cliente
Marketing digital	US $ 193 milhões	US $ 85 por cliente
Mídia tradicional	US $ 214 milhões	US $ 120 por cliente
Vendas diretas	US $ 80 milhões	US $ 65 por cliente

Altice USA, Inc. (ATUS) - Modelo de negócios: Recursos -chave

Infraestrutura de rede de cabos e fibra óptica extensa

A Altice USA opera uma infraestrutura de rede abrangente, cobrindo aproximadamente 8 milhões de clientes residenciais e comerciais em 21 estados. A infraestrutura total da rede abrange 102.000 milhas de rota de fibra e cabo coaxial.

Ativo de rede	Quantidade	Cobertura
Miles de rede de fibras	46,500	Nordeste dos Estados Unidos
Milhas de cabo coaxial	55,500	Várias regiões estaduais

Tecnologia avançada de telecomunicações

A Altice USA investe US $ 500 milhões anualmente em atualizações de tecnologia de rede e aprimoramento de infraestrutura.

• Docsis 3.1 implantação tecnológica
• Capacidade de rede 10G
• Arquitetura de Acesso Distribuído (DAA)

Dados de clientes e plataformas de análise

A plataforma de análise de dados proprietária processa mais de 15 petabytes de dados de interação do cliente mensalmente.

Capacidade de análise de dados	Métrica
Processamento mensal de dados	15 petabytes
Points de toque de interação do cliente	32 milhões mensais

Força de trabalho de atendimento técnico e de atendimento ao cliente qualificado

A Altice USA emprega 12.400 funcionários em período integral nos departamentos de atendimento técnico e ao cliente.

• Experiência média da força de trabalho técnica: 8,5 anos
• Representantes de atendimento ao cliente: 4.200
• Especialistas em engenharia de rede: 2.600

Direitos de espectro e transmissão

A Altice USA detém direitos de transmissão em vários mercados regionais com recursos significativos de distribuição de conteúdo de mídia.

Broadcasting Asset	Cobertura
Canais de televisão a cabo	300 mais de canais
Mercados regionais de transmissão	21 estados

Altice USA, Inc. (ATUS) - Modelo de negócios: proposições de valor

Conectividade da Internet em alta velocidade

A Altice USA oferece velocidades da Internet que variam de 300 Mbps a 1 Gbps em sua rede. A partir do terceiro trimestre de 2023, a empresa registrou 4,5 milhões de assinantes residenciais na Internet.

Nível de velocidade da Internet	Faixa de preço	Assinantes
300 Mbps	$49.99 - $59.99	2,1 milhões
500 Mbps	$69.99 - $79.99	1,3 milhão
1 Gbps	$89.99 - $99.99	1,1 milhão

Pacotes de televisão a cabo abrangentes

A Altice USA fornece vários pacotes de TV a cabo com 150-250 canais. A empresa relatou 2,8 milhões de assinantes de vídeo no terceiro trimestre de 2023.

• Pacote básico: 150 canais
• Pacote expandido: 200 canais
• Pacote premium: 250 canais

Serviços de comunicação em pacote

Os serviços agrupados da Altice USA geraram US $ 2,4 bilhões em receita trimestral no terceiro trimestre de 2023.

Tipo de pacote	Preço médio mensal	Assinantes
Play duplo (Internet + TV)	$119.99	1,6 milhão
Triple Play (Internet + TV + Telefone)	$159.99	1,2 milhão

Opções avançadas de entretenimento digital

Altice USA oferece Alticular um plataforma com mais de 50.000 títulos sob demanda e recursos de streaming.

Desempenho de rede confiável e consistente

Confiabilidade do tempo de atividade da rede: 99,99%, cobrindo 21 estados com 6,1 milhões de relacionamentos totais de clientes residenciais.

Métrica de rede	Desempenho
Tempo de atividade da rede	99.99%
Cobertura geográfica	21 estados
Total de clientes residenciais	6,1 milhões

Altice USA, Inc. (ATUS) - Modelo de negócios: relacionamentos com o cliente

Portais de suporte ao cliente online

A Altice USA fornece suporte on -line abrangente por meio de seu portal de clientes com as seguintes métricas -chave:

Canal de suporte	Engajamento do usuário	Taxa de resolução
Portal da Web do Myaltice	1,2 milhão de usuários ativos mensais	87% de resolução de primeiro contato
Suporte de bate -papo online	425.000 interações mensais	Taxa de satisfação do cliente de 92%

Assistência técnica 24/7

A infraestrutura de suporte técnico inclui:

• 3.200 representantes dedicados de suporte ao cliente
• Tempo médio de espera: 4,2 minutos
• Suporte telefônico 24/7 disponível em inglês e espanhol

Aplicativo móvel de autoatendimento

Altice USA Mobile App Performance Métricas:

Métrica de aplicativo	Estatística
Downloads de aplicativos totais	1,7 milhão
Usuários ativos mensais	890,000
Transações de pagamento da conta	62% dos pagamentos mensais das contas

Pacotes de serviço personalizados

As ofertas de serviço personalizadas incluem:

• Ideal Pacotes residenciais: 3 níveis de camada
• Alticular um pacote de serviço integrado
• Enterprise Business Solutions com 4 opções de personalização

Programas de lealdade e retenção

Métricas de retenção de clientes:

Recurso do programa	Valor
Taxa anual de retenção de clientes	84.6%
Associação do programa de fidelidade	670.000 membros ativos
Valor médio de vida útil do cliente	US $ 1.872 por cliente residencial

Altice USA, Inc. (ATUS) - Modelo de Negócios: Canais

Equipes de vendas diretas

A Altice USA mantém 2.500 representantes de vendas diretas a partir do quarto trimestre 2023. A receita total da equipe de vendas direta atingiu US $ 1,2 bilhão em 2023. Produtividade média representativa de vendas: US $ 480.000 por ano.

Métrica do canal de vendas	2023 desempenho
Total de representantes de vendas diretas	2,500
Receita de vendas direta	US $ 1,2 bilhão
Produtividade representativa média	$480,000

Site online e plataformas móveis

Desempenho da plataforma digital em 2023:

• Visitantes mensais do site: 3,7 milhões
• Downloads de aplicativos móveis: 1,2 milhão
• Vendas de serviços on -line: US $ 425 milhões
• Taxa de conversão da plataforma digital: 6,3%

Locais de lojas de varejo

A Altice USA opera 326 locais de varejo em 9 estados em dezembro de 2023. Receita total de lojas de varejo: US $ 675 milhões em 2023.

Métrica de localização do varejo	2023 dados
Total de lojas de varejo	326
Estados com presença no varejo	9
Receita de lojas de varejo	US $ 675 milhões

Telemarketing

Estatísticas do canal de telemarketing para 2023:

• Equipe total de telemarketing: 750
• Receita anual de telemarketing: US $ 215 milhões
• Taxa de conversão média: 4,2%
• Ligações de saída por dia: 125.000

Varejistas eletrônicos de terceiros

Métricas de parceria com varejistas eletrônicos de terceiros em 2023:

• Varejistas de parceiros totais: 1.200
• Receita de vendas de terceiros: US $ 350 milhões
• Taxa de comissão de parceiros: 7,5%
• Volume médio de vendas de lojas de parceiros: US $ 292.000

Métrica de varejista de terceiros	2023 desempenho
Total de varejistas parceiros	1,200
Receita de vendas de terceiros	US $ 350 milhões
Taxa de comissão de parceiros	7.5%

Altice USA, Inc. (ATUS) - Modelo de negócios: segmentos de clientes

Consumidores de banda larga residencial

No terceiro trimestre de 2023, a Altice USA atendeu aproximadamente 4,7 milhões de clientes de banda larga residencial em toda a sua rede. A base de clientes residenciais da empresa está concentrada nas seguintes regiões:

Região	Número de clientes
Nova York/Nova Jersey	2,9 milhões
Long Island	1,1 milhão
Outros mercados do nordeste	700,000

Clientes pequenos e médios de negócios

A Altice USA tem como alvo pequenas e médias empresas com serviços de comunicação especializados:

• Conectividade da Internet comercial
• Soluções de voz e dados
• Serviços de rede de nível corporativo

A partir de 2023, a empresa registrou aproximadamente 350.000 clientes comerciais com uma receita mensal média por cliente comercial de US $ 250.

Mercados urbanos e suburbanos

Os segmentos de clientes da Altice USA estão concentrados principalmente em:

Tipo de mercado	Porcentagem de base de clientes
Mercados urbanos	65%
Mercados suburbanos	35%

Entusiastas do entretenimento digital

A Altice USA serve os consumidores de entretenimento digital através de:

• TV ideal: 2,1 milhões de assinantes de vídeo
• Altice uma plataforma com 1,5 milhão de usuários ativos
• Integrações de serviço de streaming

Buscadores de serviço de comunicação sensíveis ao preço

Estratégia de preços para segmentos de clientes:

Nível de serviço	Faixa de preço mensal
Banda larga básica	$39.99 - $59.99
Banda larga premium	$69.99 - $89.99
Serviços de negócios	$99.99 - $299.99

Altice USA, Inc. (ATUS) - Modelo de negócios: estrutura de custos

Manutenção de infraestrutura de rede

A partir de 2023 Relatórios financeiros, os custos de manutenção de infraestrutura de rede da Altice USA eram de aproximadamente US $ 1,2 bilhão anualmente. A empresa opera mais de 141.000 milhas de rota da Fiber Network.

Categoria de custo	Despesa anual
Manutenção de equipamentos de rede	US $ 678 milhões
Uportagem de rede de fibras	US $ 412 milhões
Manutenção do data center	US $ 110 milhões

Taxas de licenciamento de conteúdo

As despesas de licenciamento de conteúdo da Altice USA em 2023 totalizaram US $ 1,45 bilhão.

• Licenciamento de conteúdo de rede a cabo: US $ 892 milhões
• Conteúdo da plataforma de streaming: US $ 358 milhões
• Licenciamento de canal local: US $ 200 milhões

Investimentos de tecnologia e equipamentos

A empresa investiu US $ 743 milhões em atualizações de tecnologia e equipamentos em 2023.

Área de investimento	Valor do investimento
Atualizações de infraestrutura de rede	US $ 412 milhões
Equipamento de instalações do cliente	US $ 221 milhões
Software e plataformas digitais	US $ 110 milhões

Salários e treinamento de funcionários

As despesas totais relacionadas aos funcionários em 2023 foram de US $ 1,1 bilhão.

• Salários base: US $ 782 milhões
• Benefícios e saúde: US $ 198 milhões
• Treinamento e desenvolvimento: US $ 42 milhões
• Bônus de desempenho: US $ 78 milhões

Despesas de marketing e aquisição de clientes

Altice USA gasto US $ 456 milhões em marketing e aquisição de clientes em 2023.

Categoria de despesa de marketing	Gasto
Marketing digital	US $ 178 milhões
Publicidade tradicional	US $ 142 milhões
Promoções de aquisição de clientes	US $ 136 milhões

Altice USA, Inc. (ATUS) - Modelo de negócios: fluxos de receita

Serviços de assinatura mensais

A Altice USA gerou US $ 5,66 bilhões em receita total para o ano fiscal de 2022. Os serviços de assinatura mensais representavam aproximadamente 82% da receita total.

Tipo de serviço de assinatura	Receita média mensal por unidade (ARPU)
Internet residencial	$64.37
Televisão a cabo	$79.44
Serviços de voz	$22.15

Cargas de conectividade à Internet

A receita de conectividade da Internet para a Altice USA em 2022 foi de US $ 2,3 bilhões, com uma taxa média de serviço mensal de Internet de US $ 64,37 por cliente residencial.

Pacotes de televisão a cabo

A receita da televisão a cabo atingiu US $ 1,8 bilhão em 2022, com um preço médio mensal do pacote de US $ 79,44.

• Pacote básico de cabo: US $ 39,99/mês
• Pacote básico expandido: US $ 59,99/mês
• Pacote de cabo premium: US $ 99,99/mês

Receita de publicidade digital

A publicidade digital gerou US $ 210 milhões em receita para a Altice USA em 2022.

Plataforma de publicidade	Contribuição da receita
Publicidade online	US $ 135 milhões
Publicidade linear de TV	US $ 75 milhões

Taxas de aluguel e instalação de equipamentos

A receita relacionada ao equipamento totalizou US $ 156 milhões em 2022.

• Aluguel de modem: US $ 12/mês
• Alugueiro do roteador: US $ 8/mês
• Taxa de instalação: US $ 99,99 por serviço
• Plano de proteção de equipamentos: US $ 5,99/mês

Altice USA, Inc. (ATUS) - Canvas Business Model: Value Propositions

You're looking at the core offerings Altice USA, Inc. is pushing to keep customers and grow revenue in a tough market. The value proposition centers on network superiority, service integration, and specialized business solutions.

High-speed internet with multi-gig capabilities via fiber and HFC upgrades.

Altice USA, Inc. is heavily focused on its fiber buildout to deliver superior speeds. As of the end of the third quarter of 2025, the company reported over 3 million fiber passings. This fiber network is seeing strong adoption, with fiber subscribers reaching 703,000, marking a 46% increase compared to the third quarter of 2024. The customer penetration of this fiber network stood at 23.0% by the end of Q3 2025. For the Hybrid-Fiber Coaxial (HFC) footprint, the company is using mid-split upgrades to enable multi-gig speeds, with the first market expected to launch 2-Gig speeds in November 2025. The overall capital commitment reflects this focus, with a full-year 2025 target for Cash Capital Expenditures of approximately $1.3 billion.

Network Metric	Value as of Late 2025 (Q3)	Comparison/Context
Total Fiber Passings	Over 3 million	Targeting 175,000 total new passings for FY 2025.
Total Fiber Customers	703,000	Up 46% year over year in Q3 2025.
Fiber Network Customer Penetration	23.0%	Up from 16.6% in Q3 2024.
HFC Multi-Gig Launch	2-Gig speeds expected in November 2025	Via mid-split upgrades on the DOCSIS 3.1 network.

Bundled services (broadband, video, mobile, voice) for customer stickiness.

Altice USA, Inc. drives stickiness by combining its core broadband with mobile and video. The mobile offering is a key convergence point. By the end of Q3 2025, mobile lines reached 584,000, representing a 39% annual increase. Mobile customer penetration of the broadband customer base was 7.3% at that time. In the first quarter of 2025, the broadband and mobile convergence rate was reported at 6.3%. The company is also migrating video customers to newer packages; by the end of Q2 2025, 168,000 video customers were on these new tiers, which is 10% of the residential video base.

Here's a look at the revenue contribution from these services in Q3-2025:

• Broadband revenue: $873.449 million
• Video revenue: $645.207 million
• Telephony revenue: $61.791 million
• Mobile services revenue: $42.277 million

Business-to-Business (B2B) high-capacity, low-latency fiber solutions via Lightpath.

Lightpath, the fiber enterprise business, provides Ethernet, data transport, and IP-based virtual private networks primarily in the New York, Boston, and Miami metropolitan areas. For the third quarter of 2025, revenue from Business Services and Wholesale reached $361.886 million. This segment is a focus for capital, with higher cash capital expenditures at Lightpath contributing to the overall FY 2025 Cash CapEx projection of about $1.3 billion. Lightpath achieved record revenue of $414 million in the full year 2024.

Value-added services like Whole Home Wi-Fi and Total Care.

Altice USA, Inc. is scaling up specific residential value-added services to increase the average revenue per user (ARPU). As of the end of the second quarter of 2025, the subscriber counts for these specific add-ons were:

• Total Care subscribers: 90,000
• Whole Home Wi-Fi subscribers: 31,000

For the business segment, recently launched value-added services include Connection Back-up, Secure Internet Plus, Device Protection & Insurance, and Pro WiFi internet with marketing solutions.

Altice USA, Inc. (ATUS) - Canvas Business Model: Customer Relationships

You're looking at how Altice USA, Inc. (ATUS) is trying to keep and grow its customer base in a tough market, focusing heavily on service quality and targeted offers. The results from Q3 2025 show some real movement on the customer experience front, which is key when broadband subscriber losses are happening.

The focus on customer sentiment is clear, with Relationship NPS (rNPS) growing +6 points year over year in Q3 2025. That's not a small jump; it represents a significant shift in how customers feel about the service they're getting. To put that in perspective, the company noted that rNPS has grown a total of +17 points in the last 3 years, running from Q3 2022 through Q3 2025. That kind of sustained improvement suggests their efforts are sticking.

The drive for efficiency is directly tied to customer interactions. Altice USA, Inc. (ATUS) is accelerating AI integration across sales, care, network, and product. This isn't just talk; they are using advanced tools designed to deliver smarter customer offers and, critically, automate network issue detection. The CFO noted that this AI-driven automation, alongside workforce optimization, is actively moderating costs. This operational push is showing up in the service metrics.

Here's a quick look at how those efficiency gains translate into fewer customer headaches:

• Unique service call rate improved by approximately 6% year over year in Q3 2025.
• Unique service visit rate improved by approximately 20% year over year in Q3 2025.

These service improvements are essential for stemming churn, especially when competitors are using aggressive tactics. To combat this, Altice USA, Inc. (ATUS) is leaning into targeted pricing. Management emphasized new hyper-local pricing pilots in competitive markets as a significant growth driver, with plans to scale further in 2025. The goal is concrete: management indicated plans to generate up to $100 million in incremental revenue in FY 2025 through refined pricing and base management strategies. This is a direct response to the market, where Broadband Primary Service Units (PSUs) saw net losses of -58k in Q3 2025, partly because competitors escalated promotions involving multi-month free service and large incentives.

While the overall broadband base saw losses of -58k in Q3 2025, the fiber segment is a major relationship success story, showing customers are opting into the newer infrastructure. Fiber customer penetration reached 23.0% of the fiber network at the end of Q3 2025, up from 16.6% in Q3 2024. This shift is supported by digital tools and self-service options, which are part of the broader operational transformation to drive efficiency, even if specific self-service adoption rates aren't publically detailed yet. The company is also transforming operations by expanding digital and AI capabilities, including through a new partnership with Google Cloud mentioned in Q1 2025.

You can see the relationship and operational metrics side-by-side here:

Metric Category	Metric	Q3 2025 Value	Change/Target
Customer Sentiment	Relationship NPS (rNPS) Growth	N/A	+6 points YoY
Customer Sentiment	Total rNPS Growth	N/A	+17 points (Q3 2022 to Q3 2025)
Service Efficiency	Unique Service Call Rate Improvement	N/A	Approx. 6% YoY
Service Efficiency	Unique Service Visit Rate Improvement	N/A	Approx. 20% YoY
Product Adoption	Fiber Network Penetration	23.0%	Up from 16.6% in Q3 2024
Go-to-Market Strategy	Incremental Revenue Target (FY 2025)	N/A	Up to $100 million

Finance: draft the Q4 2025 customer acquisition cost analysis by next Wednesday.

Altice USA, Inc. (ATUS) - Canvas Business Model: Channels

You're looking at how Optimum, the brand for Altice USA, Inc., gets its services in front of customers as of late 2025. It's a mix of old-school physical presence and newer digital pushes, all aimed at a footprint covering approximately 21 states.

Optimum-branded retail stores and physical service centers remain a touchpoint, though the focus seems to be shifting. For instance, a new and interactive retail store was announced in Morris Township, New Jersey, in June 2025. This physical network supports the overall customer base of approximately 4.4 million residential and business customers.

For the Business Services segment, which relies heavily on a direct sales force, the revenue stream is a key indicator of channel activity. In the third quarter of 2025, revenue from Business Services and Wholesale reached $361.886 million.

The push toward digital channels, including online portals and mobile apps, is supported by significant investments in AI integration across sales and care operations. This digital focus is showing up in efficiency gains, which helps manage the cost of service interactions that might otherwise drive customers to call centers. For example, the unique service call rate improved by approximately 6% year-over-year in Q3 2025.

Traditional advertising and direct mail efforts are still in the mix, though the overall spend is relatively modest compared to the total market. In the last year leading up to late 2025, Altice USA, Inc. spent under $100 million on advertising across digital, print, and national TV formats. The revenue generated from their media arm, which includes advertising sales, was $106 million in Q3 2025.

Here's a quick look at some of the hard numbers tied to these channel activities as of the latest reports:

Channel Component	Key Metric	Value	Reporting Period
Retail/Physical Presence	Service Footprint States	21	Q3 2025
Retail/Physical Presence	New Store Opening Example	1 (Morris Township, NJ)	Q2 2025
Direct Sales (B2B)	Business Services & Wholesale Revenue	$361.886 million	Q3 2025
Digital/App Effectiveness	Unique Service Call Rate Improvement	6%	YoY Q3 2025
Digital/App Effectiveness	Unique Service Visit Rate Improvement	20%	YoY Q3 2025
Traditional Advertising	Total Ad Spend (Digital, Print, TV)	Under $100 million	Last Year
Traditional Advertising	News & Advertising Revenue	$106 million	Q3 2025

The performance across these channels reflects the broader strategic focus on efficiency and fiber growth. You can see the digital improvements helping manage service costs, while the B2B revenue stream provides a stable, albeit smaller, part of the top line.

• Broadband subscribers stood at 4.2 million as of the end of Q3 2025.
• Fiber customer penetration reached 23.0% of the fiber network passings in Q3 2025.
• Mobile lines reached 584,000 at the end of Q3 2025, a 39% annual increase.
• Total cash capital expenditures were projected at approximately $1.3 billion for full-year 2025.
• The company is targeting 175,000 total new passings for FY 2025, primarily fiber builds.

The effectiveness of the direct sales force and retail locations is implicitly tied to the overall subscriber trends, which saw a net loss of 58,000 broadband Primary Service Units in Q3 2025.

Altice USA, Inc. (ATUS) - Canvas Business Model: Customer Segments

You're looking at the core groups Altice USA, Inc. serves under its Optimum brand and through its specialized Lightpath unit as of late 2025. The customer base is segmented by service need and scale, reflecting the company's dual focus on high-volume residential connectivity and high-capacity business solutions.

Residential customers form the largest volume segment, primarily seeking broadband, video, and mobile services. As of the second quarter of 2025, the company reported approximately 4.27 million Broadband Primary Service Units (PSUs). This customer base is geographically concentrated, operating across 21 states in the US. The company noted that in Q3 2025, market dynamics reflected a low-growth environment and heightened competition.

The company's overall customer relationships, which include residential and business, stood at approximately 4.4 million as of November 2025. The residential segment is actively being migrated, with 663,000 customers on the fiber network by the end of Q2 2025, representing a 53 percent year-over-year increase in fiber customers.

The business side is split into smaller operations and large-scale enterprise/carrier services. Here's a quick look at the segments and some associated figures:

Customer Segment	Service Brand/Unit	Key Metric/Data Point	Latest Available Figure
Residential Customers	Optimum	Broadband Primary Service Units (PSUs)	4.27 million (Q2 2025)
Small and Medium-sized Businesses (SMBs)	Altice Business	Total Business Customers (Historical Context)	Over 375,000 (2018 data)
Large Enterprises, Carriers, Data Centers	Lightpath	Net Debt (Q2 2025)	$1,476 million
All Customers	Optimum/Altice USA	States of Operation	21 states

Small and Medium-sized Businesses (SMBs) require connectivity and voice services, often grouped under the Altice Business umbrella alongside larger entities. The business services unit, which includes SMBs, saw a net decline of 1,100 customers in Q2 2025. The company is pushing value-added services to this group, such as Connection Back-up and Pro WiFi internet.

Large enterprises, carriers, and data centers are served by Lightpath, which focuses on enterprise-grade fiber connectivity and managed services. Lightpath is strategically expanding its presence, particularly within the hyperscaler community. This segment is a key driver for capital expenditure, with projections for fiscal year 2025 cash capital expenditures updated to approximately $1.3 billion, driven in part by additional hyperscaler builds related to Lightpath. Lightpath's network includes over 14,000 on-net fiber locations nationwide.

You should note the following characteristics of the customer base:

• The company is actively migrating customers to its fiber network, which reached 663,000 customers in Q2 2025.
• Mobile lines, often bundled with broadband, reached 546,000 total lines by the end of Q2 2025.
• Residential Average Revenue Per User (ARPU) for broadband was reported at $133.68 in Q2 2025.
• The company is prioritizing profitable growth over unprofitable volume in the current competitive environment.

Finance: draft Q3 2025 customer retention analysis by next Tuesday.

Altice USA, Inc. (ATUS) - Canvas Business Model: Cost Structure

You're looking at the major drains on Altice USA, Inc. (ATUS) cash flow as of late 2025. The cost structure is heavily weighted toward network investment and servicing a significant debt load, which is typical for a company in a major build-out phase.

The capital intensity remains high. For the full fiscal year 2025, Altice USA has updated its projection for cash capital expenditures to approximately $1.3 billion. This is up from a prior outlook of about $1.2 billion, driven by incremental investment at Lightpath to support continued hyperscaler build activity. For context, the cash capital expenditures in the third quarter of 2025 alone were $325.5 million, representing a capital intensity of 15.4% for the quarter. That's a lot of money going into the ground and network upgrades.

Programming and content acquisition costs are a substantial fixed-like cost, especially given the video segment. For the full year 2025 outlook, the company is guiding for Programming & Other Direct Costs of approximately $2.6 billion. To be fair, management has been disciplined here; the CFO noted they've driven down programming costs by over 14% year to date, which has helped offset video revenue declines.

Network operations and maintenance fall under the broader categories of Direct Costs and Other Operating Expenses. The full-year 2025 outlook for Other Operating Expense is also pegged at approximately $2.6 billion. You can see some efficiency gains starting to show, as Other Operating Expenses moderated by -2.4% year over year in Q3 2025. The CFO even mentioned an annualized OpEx run-rate reduction to about $2.55 billion exiting Q3.

The debt load is a major fixed cost component you can't ignore. Altice USA carries significant leverage, and the cost to service that debt is material. As of the end of Q3 2025, the weighted average cost of debt for consolidated Altice USA was 6.9%. Here's a quick look at some of the key cost figures we have for the 2025 period:

Cost Category	Metric/Period	Amount/Rate
Capital Expenditures (Projected)	Full Year FY 2025 Cash Capex Projection	$1.3 billion
Capital Expenditures (Actual)	Q3 2025 Cash CapEx	$325.5 million
Programming & Direct Costs (Projected)	Full Year FY 2025 Outlook	Approximately $2.6 billion
Other Operating Expenses (Projected)	Full Year FY 2025 Outlook	Approximately $2.6 billion
Interest Expense Indicator	Q3 2025 Weighted Average Cost of Debt	6.9%
Operational Efficiency	Q3 2025 YoY Reduction in Other OpEx	-2.4%

You'll note the company is targeting 175,000 total new passings in FY 2025, which directly ties back to that $1.3 billion capital spend. The cost structure reflects a strategic choice to invest heavily in fiber builds and Lightpath hyperscaler support, even while trying to moderate operating expenses.

The cost of video content is being actively managed, as evidenced by the programming cost reduction. This is a necessary action because the video segment is a primary driver of revenue decline, with residential video revenues down close to 10% year-over-year in Q3 2025. The cost discipline is clear:

• Programming cost savings driven year to date offset all video revenue declines.
• Workforce optimization and AI automation are actively lowering the operating expense run-rate.
• The company is focused on margin protection over chasing low-value gross adds.

Finance: draft 13-week cash view by Friday.

Altice USA, Inc. (ATUS) - Canvas Business Model: Revenue Streams

You're looking at how Altice USA, Inc. (ATUS) brings in its cash, which is really the core of its business model. As of late 2025, the revenue streams are heavily weighted toward connectivity, even as the company navigates subscriber losses in legacy services. The total revenue for Q3 2025 was $2.11 billion, which was a 5.4% year-over-year decline, showing the pressure from the competitive landscape.

The primary engine remains the residential customer base, split between high-speed data and video services. Honestly, the shift away from video is a major factor impacting the top line, even though operational efficiencies are boosting margins.

Here's a breakdown of the key revenue components from the third quarter of 2025:

• Residential Broadband revenue: $873.4 million.
• Residential Video revenue: $645.2 million.
• Business Services and Wholesale revenue: $361.9 million.
• Mobile service revenue grew 38% year-over-year in Q3 2025.

The company ended Q3 2025 with 4.2 million broadband subscribers, despite a net loss of 58,000 Primary Service Units (PSUs) for the quarter. The revenue mix clearly shows that even with video revenue declining, it still represents a substantial portion of the total intake.

To give you a clearer picture of the service revenue distribution and related operational metrics for Q3 2025, look at this table. I've included the telephony revenue figure found in the filings, as it's part of the overall service revenue picture, even if not explicitly listed in your required outline points.

Revenue Segment	Q3 2025 Revenue (Millions USD)	Year-over-Year Trend/Note
Residential Broadband	$873.4	Core connectivity revenue stream.
Residential Video	$645.2	Residential video revenues were down close to 10% year-over-year.
Business Services and Wholesale	$361.9	Reflecting weak demand trends in the segment.
Mobile Service Revenue	Not specified	Grew 38% year-over-year.
Telephony	$61.791	An additional component of residential services revenue.

The mobile segment is definitely a growth bright spot, adding 38,000 mobile lines in the quarter, bringing the total to 584,000 lines, which is a 39% annual increase. This mobile growth helps offset some of the pressure from legacy video revenue declines. Furthermore, the company is seeing success in its fiber build-out, with over 700,000 fiber customers, up 46% year-over-year.

You should also note the per-customer revenue trends, as they speak to pricing power and mix shift:

• Residential ARPU (Average Revenue Per User) declined 1.8% year-over-year to $133.28.
• Broadband ARPU stood at $74.65.
• The overall gross margin hit an all-time high of 69.7%, helped by the mix shift away from video.

The strategy here is clear: prioritize margin accretion and profitability over raw subscriber volume, especially given the industry's low-growth environment. Finance: draft 13-week cash view by Friday.