AudioCodes Ltd. (AUDC): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el mundo dinámico de las tecnologías de comunicación empresarial, Audiocodes Ltd. (AUDC) surge como una potencia de soluciones innovadoras de VoIP, navegando estratégicamente el complejo panorama de las comunicaciones unificadas. Al forjar asociaciones críticas con gigantes tecnológicos como Microsoft y entregar infraestructura de comunicación de vanguardia, Audiocodes ha transformado la forma en que las empresas se conectan, se comunican y colaboran en redes globales. Su lienzo de modelo de negocio meticulosamente elaborado revela un enfoque sofisticado que combina experiencia tecnológica, asociaciones estratégicas y propuestas de valor centradas en el cliente para impulsar el éxito en el ecosistema de telecomunicaciones en rápida evolución.

Audiocodes Ltd. (AUDC) - Modelo de negocio: asociaciones clave

Colaboración estratégica con Microsoft

Audiocodes mantiene un Socio de enrutamiento directo de equipos de Microsoft Certified Microsoft estado. A partir de 2023, la asociación abarca:

• Soluciones de enrutamiento directo de Microsoft Teams
• Skype para la integración de la plataforma empresarial
• Soporte de infraestructura de voz en la nube

Métrico de asociación	2023 datos
Soluciones certificadas de Microsoft	12 soluciones de voz validadas
Ingresos anuales relacionados con Microsoft	$ 84.3 millones

Asociaciones tecnológicas con proveedores de comunicación empresarial

Audiocodes colabora con múltiples proveedores de tecnología de comunicación empresarial:

• Sistemas de Cisco
• Avaya
• Comunicaciones de cinta
• Genesis

Proveedor	Enfoque de asociación	Nivel de integración
Sistemas de Cisco	Infraestructura de voz/UC	Integración técnica avanzada
Avaya	Soluciones de comunicación empresarial	Soporte de plataforma integral

Relaciones OEM con proveedores de equipos de red

Audiocodes mantiene asociaciones estratégicas de OEM con:

• Broadcom
• Intel
• Tecnología de Marvell

Socio de OEM	Valor de colaboración 2023	Área de tecnología primaria
Broadcom	$ 12.5 millones	Tecnologías del procesador de red
Intel	$ 9.7 millones	Infraestructura informática

Asociaciones de revendedor y distribución global

Audiocodes ha establecido redes de distribución en todo:

• América del norte
• Europa
• Asia-Pacífico
• Oriente Medio

Región	Número de socios de distribución	Cobertura del mercado
América del norte	47 socios	85% de penetración del mercado empresarial
Europa	62 socios	78% de cobertura del mercado empresarial

Integraciones de proveedores de servicios de comunicación en la nube

Audiocodes se integra con las principales plataformas de comunicación en la nube:

• Servicios web de Amazon
• Plataforma en la nube de Google
• Servicios en la nube de Azure

Proveedor de nubes	2023 Ingresos de integración	Tipo de solución
Servicios web de Amazon	$ 21.6 millones	Infraestructura de voz en la nube
Plataforma en la nube de Google	$ 15.4 millones	Soluciones de comunicación empresarial

Audiocodes Ltd. (AUDC) - Modelo de negocio: actividades clave

Desarrollo de tecnologías y soluciones de comunicación Voice-Over-IP (VOIP)

Los audiocodos dedican recursos significativos al desarrollo de la tecnología VoIP, con gastos de I + D de $ 56.7 millones en 2022, lo que representa el 17.4% de los ingresos totales.

Área de enfoque de I + D	Monto de la inversión
Tecnología VoIP	$ 24.3 millones
Plataformas de comunicación	$ 18.5 millones
Infraestructura de red	$ 13.9 millones

Diseño de productos de software y hardware para sistemas de comunicación empresarial

Audiocodes produce soluciones integrales de comunicación empresarial con una cartera de productos diversa.

• Teléfonos IP: 12 modelos diferentes de grado empresarial
• Controladores de borde de la sesión: 6 variantes de hardware y software
• Puertas de enlace de medios: 9 opciones de configuración diferentes

Investigación e innovación en comunicaciones unificadas y tecnologías de redes

Audiocodes mantiene 92 patentes activas en tecnologías de comunicación a partir de 2023.

Categoría de patente	Número de patentes
Protocolos VoIP	38
Seguridad de la red	27
Plataformas de comunicación	27

Soporte técnico y servicios profesionales para la infraestructura de comunicación

Audiocodes proporciona soporte técnico global con Cobertura de servicio 24/7 en múltiples regiones.

• Centros de apoyo global: 4 ubicaciones
• Tiempo de respuesta promedio: 2.3 horas
• Tasa de satisfacción del cliente: 94.5%

Desarrollo continuo de productos y mejora tecnológica

El ciclo de desarrollo anual de productos incluye múltiples actualizaciones tecnológicas y nuevas versiones de solución.

Métrico de desarrollo	2022-2023 datos
Nuevos lanzamientos de productos	7 actualizaciones importantes
Iteraciones de mejora del producto	15 lanzamientos menores
Frecuencia de actualización de tecnología	Trimestral

Audiocodes Ltd. (AUDC) - Modelo de negocio: recursos clave

Propiedad intelectual y tecnologías de comunicación patentadas

A partir de 2024, Audiocodes Ltd. sostiene 87 patentes activas en tecnologías de comunicación. La cartera de propiedad intelectual de la compañía está valorada en aproximadamente $ 42.3 millones.

Categoría de patente	Número de patentes	Valor estimado
Tecnologías VoIP	47	$ 24.5 millones
Protocolos de comunicación	22	$ 12.8 millones
Optimización de red	18	$ 5 millones

Ingeniería e investigación calificada & Equipo de desarrollo

Audiocodes emplea 624 Personal de I + D A partir de 2024, con una inversión anual de I + D de $ 89.7 millones.

• Distribución del equipo de I + D:
  • Ingenieros de software: 382
  • Ingenieros de hardware: 156
  • Especialistas en investigación: 86

Líneas avanzadas de productos de software y hardware

La empresa mantiene 12 líneas principales de productos a través de soluciones de comunicación de software y hardware, con una inversión total de desarrollo de productos de $ 67.2 millones en 2024.

Categoría de productos	Número de productos	Ingresos anuales
Puertas de enlace de VoIP	4	$ 112.5 millones
Controladores fronterizos de sesión	3	$ 87.3 millones
Software de comunicación	5	$ 65.9 millones

Soporte técnico global e infraestructura de servicio al cliente

Audiocodes mantiene 7 Centros de apoyo global con 412 Personal de soporte técnico. La inversión anual en infraestructura de atención al cliente es $ 36.5 millones.

• Ubicaciones del centro de soporte:
  • Estados Unidos
  • Israel
  • Reino Unido
  • Alemania
  • India
  • Singapur
  • Japón

Audiocodes Ltd. (AUDC) - Modelo de negocio: propuestas de valor

Soluciones integrales de comunicación unificada para clientes empresariales

Audiocodes reportó $ 120.8 millones en ingresos para el cuarto trimestre de 2023, con soluciones de comunicación empresarial que representan una parte significativa de su cartera de productos.

Categoría de productos	Cuota de mercado	Contribución anual de ingresos
Soluciones de comunicación empresarial	42%	$ 51.5 millones
Infraestructura de telefonía	28%	$ 34.2 millones
Servicios de comunicación en la nube	30%	$ 36.6 millones

Tecnologías confiables de VoIP y telefonía de alta calidad

Audiocodes mantiene un 99.99% de confiabilidad de tiempo de actividad para sus tecnologías VoIP.

• Más de 1 millón de puntos finales empresariales desplegados a nivel mundial
• Soporte para más de 500 protocolos de comunicación
• Reducción de latencia promedio de 40 ms en conexiones VoIP

Integración perfecta con plataformas de comunicación de Microsoft

Microsoft Teams Cuota de mercado de enrutamiento directo para audiocodos: 65% a partir de 2023.

Plataforma de integración	Configuraciones compatibles	Adopción anual del cliente
Equipos de Microsoft	Más de 200 opciones de configuración	12,500 nuevos clientes empresariales
Colaboración de Cisco	Más de 150 opciones de configuración	8.750 nuevos clientes empresariales

Soluciones de infraestructura de comunicación rentables

Los audiocodos informaron una reducción de costos promedio del 35% para la implementación de infraestructura de comunicación empresarial.

• Costo promedio de implementación: $ 47,500 por empresa
• Ahorro anual estimado: $ 180,000 por empresa
• ROI dentro de los 8-12 meses posteriores al despliegue

Tecnologías de comunicación escalables y flexibles

Audiocodes admite la infraestructura de comunicación de 50 a 50,000 usuarios con un rendimiento constante.

Escala de implementación	Métricas de rendimiento	Tasa de crecimiento anual
SMB (50-500 usuarios)	99.5% de confiabilidad	42% de crecimiento anual
Enterprise (500-5,000 usuarios)	99.9% de confiabilidad	Crecimiento anual del 28%
Gran empresa (5,000-50,000 usuarios)	99.99% Fiabilidad	15% de crecimiento anual

Audiocodes Ltd. (AUDC) - Modelo de negocios: relaciones con los clientes

Compromiso directo de ventas con clientes empresariales

En 2023, los audiocodos informaron una base de clientes empresariales de más de 1,200 organizaciones globales en los sectores de telecomunicaciones, nubes y empresas. Equipo de ventas directas compuesto por 85 representantes de ventas empresariales dedicados.

Canal de ventas	Segmentos de clientes	Contribución de ingresos
Ventas empresariales directas	Operadores de telecomunicaciones	42% de los ingresos totales
Red de socios de canal	Proveedores de servicios en la nube	35% de los ingresos totales
Plataforma de ventas en línea	Empresas de las PYME	23% de los ingresos totales

Soporte técnico y servicios de consulta profesional

La infraestructura de soporte técnico incluye:

• Centros de apoyo globales 24/7
• Tiempo de respuesta promedio: 2.5 horas
• 3 niveles de apoyo con equipos de ingeniería especializados

Portales de clientes en línea y plataformas de autoservicio

Estadísticas de plataformas de participación de clientes digitales:

• Usuarios del portal en línea: más de 7,500 clientes registrados
• Tasa de resolución de boletos de autoservicio: 68%
• Duración promedio de la sesión del usuario: 22 minutos

Actualizaciones regulares de productos y comunicación del cliente

Actualización de productos Frecuencia y métricas de comunicación:

• Lanzamientos de versión de software: trimestralmente
• Puntos de contacto de la comunicación del cliente: boletines mensuales
• Tasa de respuesta de comentarios de comentarios de los clientes: 92%

Diseño de soluciones y soporte de implementación personalizados

Desglose de servicios de personalización:

Tipo de servicio	Duración promedio del proyecto	Tasa de éxito de implementación
Soluciones de voz empresariales	3-4 meses	95%
Integración de UCAAS	2-3 meses	91%
Transformación de red	6-8 meses	88%

Audiocodes Ltd. (AUDC) - Modelo de negocio: canales

Equipo de ventas directo dirigido a clientes empresariales

Audiocodes mantiene una fuerza de ventas directas dedicada centrada en segmentos de comunicación empresarial. A partir de 2023, la compañía reportó 367 empleados en total, con aproximadamente el 40% dedicado a funciones de ventas y marketing.

Ventas en línea a través del sitio web de la compañía

Audiocodes utiliza su sitio web oficial (www.audiocodes.com) como un canal de ventas digital primario. El sitio web generó aproximadamente el 22% del total de consultas de productos en 2023.

Canal en línea	Métricas de compromiso
Tráfico del sitio web	1.2 millones de visitantes únicos anualmente
Consultas de productos digitales	3,845 por trimestre
Tasa de conversión en línea	4.7%

Red global de revendedores y distribuidores autorizados

Audiocodes opera a través de una red integral de distribución global.

• Total de revendedores autorizados: 250+ en todo el mundo
• Cobertura geográfica: más de 50 países
• Contribución de ingresos de socio: 38% de los ingresos totales

Conferencias tecnológicas y ferias comerciales de la industria

Audiocodes participa en los principales eventos de telecomunicaciones y tecnología.

Tipo de evento	Participación anual
Conferencias internacionales	12-15 eventos
Ferias regionales	25-30 eventos
Generación de leads por evento	150-250 contactos potenciales

Platformas de comunicación basadas en marketing digital y basadas en la web

Audiocodes aprovecha múltiples canales de marketing digital para la participación del cliente.

• Seguidores de LinkedIn: 45,000+
• Seguidores de Twitter: más de 16,000
• Reachonamiento mensual de marketing por correo electrónico: 85,000 suscriptores
• Asistencia al seminario web: promedio de 500 participantes por evento trimestral

Audiocodes Ltd. (AUDC) - Modelo de negocio: segmentos de clientes

Departamentos de comunicación empresarial

Audiocodos se dirige a los departamentos de comunicación empresarial con métricas específicas de penetración del mercado:

Total de clientes empresariales	3,750
Valor anual promedio del contrato	$185,000
Cuota de mercado de la empresa global	4.2%

Empresas grandes y medianas

Desglose del segmento para audiocodos:

• Grandes clientes empresariales: 1.250
• Clientes comerciales de tamaño mediano: 2,500
• Ingresos anuales totales de este segmento: $ 276 millones

Proveedores de servicios de telecomunicaciones

Clientes de proveedores de telecomunicaciones totales	127
Penetración del mercado global de telecomunicaciones	6.5%
Ingresos anuales del segmento de telecomunicaciones	$ 412 millones

Organizaciones gubernamentales y del sector público

Detalles del segmento del cliente del gobierno:

• Total de clientes gubernamentales: 85
• Ingresos del sector gubernamental: $ 98 millones
• Duración promedio del contrato del gobierno: 3.7 años

Proveedores de servicios en la nube y de red

Clientes de proveedores de servicios en la nube	212
Clientes de proveedores de servicios de red	156
Ingresos anuales totales de la nube/segmento de red	$ 187 millones

Audiocodes Ltd. (AUDC) - Modelo de negocio: Estructura de costos

Inversiones de investigación y desarrollo

Para el año fiscal 2023, los audiocodos invirtieron $ 42.7 millones en gastos de investigación y desarrollo, lo que representa el 16.4% de los ingresos totales.

Año	Inversión de I + D	Porcentaje de ingresos
2023	$ 42.7 millones	16.4%
2022	$ 39.5 millones	15.8%

Costos de producción de hardware y software

El costo total de los bienes vendidos (COGS) para audiocodos en 2023 fue de $ 104.3 millones.

• Costos de producción de hardware: $ 67.2 millones
• Costos de producción de software: $ 37.1 millones

Gastos de ventas y marketing

Los gastos de ventas y marketing para audiocodos en 2023 totalizaron $ 53.6 millones.

Categoría de gastos	Cantidad
Personal de ventas	$ 28.3 millones
Campañas de marketing	$ 15.7 millones
Infraestructura de ventas	$ 9.6 millones

Fuerza laboral global y adquisición de talento

Los gastos totales relacionados con los empleados en 2023 fueron de $ 122.5 millones.

• Total de empleados: 712
• Salario promedio por empleado: $ 172,000
• Costos de reclutamiento y capacitación: $ 4.3 millones

Mantenimiento de la infraestructura tecnológica

Los costos de infraestructura y mantenimiento de tecnología para 2023 ascendieron a $ 18.9 millones.

Componente de infraestructura	Costo de mantenimiento
Servicios en la nube	$ 7.2 millones
Operaciones del centro de datos	$ 6.5 millones
Red y seguridad	$ 5.2 millones

Audiocodes Ltd. (AUDC) - Modelo de negocios: flujos de ingresos

Servicios de licencia de software y suscripción

En 2023, Audiocodes reportó $ 120.4 millones en ingresos totales, con licencias de software que contribuyen con aproximadamente el 35% de los ingresos totales.

Flujo de ingresos	Cantidad de 2023	Porcentaje de ingresos totales
Licencia de software	$ 42.1 millones	35%
Servicios de suscripción	$ 18.6 millones	15.4%

Venta de productos de hardware

Las ventas de productos de hardware generaron $ 53.2 millones en 2023, lo que representa el 44.2% de los ingresos totales de la compañía.

• Enterprise Voice Over IP (VoIP) Gateways
• Controladores fronterizos de sesión
• Dispositivos de hardware de red

Servicios profesionales y soporte técnico

Los ingresos por servicios profesionales alcanzaron los $ 6.5 millones en 2023, lo que representa el 5.4% de los ingresos totales.

Ofertas de soluciones de comunicación en la nube

Las soluciones de comunicación en la nube generaron $ 8.7 millones en 2023, lo que representa el 7.2% de los ingresos totales.

Contratos de mantenimiento y actualización

Los contratos de mantenimiento y actualización contribuyeron con $ 4.9 millones en 2023, que comprenden el 4% de los ingresos totales.

Categoría de ingresos	2023 ingresos	Porcentaje
Ingresos totales de la empresa	$ 120.4 millones	100%
Ventas de hardware	$ 53.2 millones	44.2%
Licencia de software	$ 42.1 millones	35%
Servicios de suscripción	$ 18.6 millones	15.4%
Servicios profesionales	$ 6.5 millones	5.4%

AudioCodes Ltd. (AUDC) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose AudioCodes Ltd. (AUDC) right now, late in 2025. It's a story about pivoting hard into AI services while maintaining a strong foundation in enterprise voice connectivity.

Seamless voice interoperability with all major UC/CC platforms

AudioCodes Ltd. maintains its value proposition by being deeply integrated where the enterprise communication platforms live. The company is the number one partner with Microsoft for enabling Microsoft Teams Phone deployments. This deep integration is critical for customers migrating or standardizing on Microsoft Teams. For context on their hardware foundation, AudioCodes Ltd. was the global enterprise Session Border Controller (SBC) revenue market leader in 2023, capturing 23.1% of worldwide revenue share, and remained a close second in 2024 with 25.8% share.

• Microsoft Teams Phone enablement: number one partner status.
• Enterprise SBC revenue share 2023: 23.1%.
• Enterprise SBC revenue share 2024: 25.8%.

AI-powered business applications (e.g., Meeting Insights, Voca CIC)

The growth engine here is clearly the AI segment. Management projected the Conversational AI business to achieve 40%-50% annual growth for the full year 2025. This isn't just projection; the Conversational AI revenue actually grew 50% year-over-year in the third quarter of 2025. This momentum is driving the Annual Recurring Revenue (ARR) target for 2025 to be between $78 million to $82 million. By the end of the third quarter of 2025, ARR had already reached $75 million, a 25% year-over-year increase. The Voca Conversational Interaction Center (CIC) solution was recognized with the 2025 CX Today Award for Best CX Deployment for its work with the University of Central Florida (UCF), where it consolidated over 40+ contact center desks and 400 agents to support 70,000 students and 10,000 staff. This shift is evident when comparing revenue streams:

Revenue Component (Q3 2025)	Amount	Percentage of Total Revenue
Total Revenue	$61.5 million	100%
Services Revenues	$30.9 million	50.3%
Conversational AI Revenue Growth (YoY)	50%	N/A

The company's overall revenue for the third quarter of 2025 was $61.5 million, up 2.2% year-over-year.

Managed services for simplified UC/CX deployment (AudioCodes Live)

AudioCodes Live is positioned as a portfolio of managed voice-based solutions, shifting costs from capital expenditures to predictable operating expenses. This offering was first introduced as the SBC as a service solution in 2020. In the second quarter of 2025, the Live managed services showed a year-over-year growth of 25%. The services revenue stream is significant, making up 50.3% of total revenues in Q3 2025.

• AudioCodes Live launch year: 2020.
• Live managed services growth (Q2 2025 YoY): 25%.
• Services revenue share (Q3 2025): 50.3%.

Secure, on-premise voice AI solutions for regulated industries

For regulated sectors, the value is in keeping sensitive data local. The Meeting Insights On-Prem solution, released in 2025, uses Small Language Model (SLM) technology and can run on a basic enterprise-grade server. In its base configuration, this on-premise solution can handle approximately 30 concurrent sessions. This addresses the caution many organizations have regarding cloud processing of sensitive data.

• Meeting Insights On-Prem base concurrent sessions: 30.
• Project Nimbus traction mentioned in regulated markets.

High-quality, reliable voice communication hardware and software

Reliability is supported by strong gross margins, which were 65.5% GAAP and 65.8% non-GAAP in Q3 2025. The company's hardware and software portfolio includes IP phones and session border controllers, which underpin the connectivity side of the business. The projected full-year 2025 revenue guidance is between $244 million to $246 million. The projected direct cost impact from U.S. tariffs for 2025 is estimated at $3 million.

AudioCodes Ltd. (AUDC) - Canvas Business Model: Customer Relationships

You're looking at how AudioCodes Ltd. keeps its customers engaged and spending, which is clearly shifting heavily toward recurring revenue streams as of late 2025. The relationship model is built around locking in customers with services that generate predictable income.

Managed Services model for high Annual Recurring Revenue (ARR) is the core driver here. This focus on the Live family of services is paying off in spades. For instance, by the first quarter of 2025, Annual Recurring Revenues (ARR) hit $67 million, which was a 25% year-over-year growth rate. That momentum didn't slow; by the second quarter, ARR climbed to $70 million, maintaining that strong 25% YoY increase. By the third quarter, ARR reached $75 million, still up 25% year-over-year, positioning AudioCodes Ltd. to hit its full-year target of $78 million to $82 million. To be fair, this recurring component is becoming the backbone; in Q3 2025, services revenue was $30.9 million, making up 50.3% of total revenues for that quarter.

Here's the quick math on that ARR trend:

Metric	Q1 2025 Value	Q2 2025 Value	Q3 2025 Value
Annual Recurring Revenue (ARR)	$67 million	$70 million	$75 million
YoY ARR Growth	25%	25%	25%
Services Revenue (Quarterly)	$32.6 million	$32.6 million	$30.9 million

The relationship is also evolving with the product mix. You see the success in the UCaaS space, where the Microsoft business was up 7% in Q1 2025 and then up 6.5% in Q2 2025. Still, the real excitement is in the AI offerings.

Subscription-based pricing for AI-powered value-added services is clearly a key focus for deepening customer relationships. The Conversational AI (CAI) division is growing fast, with management projecting a full-year growth of 40% to 50% for 2025. This isn't just projection; in Q3 2025, the CAI business grew by an impressive 50% for the quarter, which put them right on track for that full-year goal. This growth is fueled by new AI products like Meeting Insights On-Prem (Mia OP), which is being sold into the enterprise base.

For the largest customers, AudioCodes Ltd. employs dedicated direct sales and account management for Tier 1 service providers. This high-touch approach secured a significant win in Q3 2025: a 'live platform agreement with a global Tier 1 system integrator.' That specific deal is projected to bring in low single-digit millions in recurring revenue during the first year alone, which shows the value placed on these top-tier partnerships for market reach.

Finally, the foundation of trust is maintained through technical support and maintenance contracts for hardware and software. While specific maintenance contract dollar amounts aren't broken out separately from the overall service revenue, the fact that service revenues are now over 50% of the total revenue stream in Q3 2025 suggests these ongoing support and maintenance agreements are robustly bundled or sold alongside the managed services. You can expect these contracts to be structured to ensure high renewal rates, given the mission-critical nature of unified communications infrastructure.

• Microsoft business segment growth: 7% in Q1 2025.
• Conversational AI segment growth target for 2025: 40% to 50%.
• Q3 2025 share repurchase: 1,267,436 shares for $12.7 million.

Finance: draft 13-week cash view by Friday.

AudioCodes Ltd. (AUDC) - Canvas Business Model: Channels

You're looking at how AudioCodes Ltd. gets its products and services into the hands of customers as of late 2025. It's a mix of direct engagement and heavy reliance on a partner network.

Global network of channel partners and value-added resellers (VARs)

AudioCodes Ltd. emphasizes a partner-first approach to scale its reach. The company supports this network with enablement through programs like the AudioCodes Academy, which offers comprehensive technical training courses for partners and customers. The success of this channel is significant, as a substantial portion of the company's business flows through these intermediaries.

• The company secured a landmark, multi-year Live Platform agreement with a global Tier-1 system integrator.
• This integrator partnership instantly provides distribution to a global network of massive multinational enterprise customers.
• The agreement is expected to generate low single-digit millions in recurring revenue in its first year.

Direct sales force for large enterprise and service provider accounts

While the channel is crucial, AudioCodes Ltd. maintains a direct sales capability, especially for its largest, most strategic accounts. This direct touchpoint is key for securing major platform agreements and driving the adoption of its core UCaaS and CCaaS connectivity business, which accounts for over 90% of total revenue. The company's enterprise and service provider focus is clear in its customer concentration metrics.

Metric	Value (Q3 2025)
Top 15 Customers Aggregate Revenue Share	53%
Largest 10 Distributors Revenue Share	38%

Cloud marketplaces and vendor ecosystems (e.g., Microsoft Teams)

A major channel for AudioCodes Ltd. is integration into leading cloud ecosystems, particularly Microsoft Teams. The company has worked to ensure its platform is deeply embedded across the major Unified Communications as a Service (UCaaS) and Customer Experience (CX) platforms. The Voca CIC solution is noted as an award-winning, AI-first contact center built in Azure, showing deep ecosystem commitment.

• Microsoft-related business grew 6.5% year-over-year in Q2 2025.
• AudioCodes Ltd. enables connectivity services for all major UC platforms, including Microsoft Teams, Zoom and Webex.

Global distribution network (North America is 48% of Q3 2025 revenue)

The company's revenue generation is geographically concentrated, with the Americas segment being the primary driver. The Q3 2025 revenue split clearly illustrates where the majority of sales are realized, which dictates where channel and direct sales efforts are most heavily weighted.

Geographical Region	Q3 2025 Revenue Percentage
North America	48%
EMEA	33%
Asia-Pacific	15%
Central and Latin America	4%

Trade shows and partner events (e.g., Enterprise Connect 2026)

Partner engagement is driven through specific industry events. For instance, the 2025 AudioCodes' UK Partner Innovation Summit, held on January 30, 2025, was a channel-focused event designed to discuss growth strategies and reinforce commitment to partners in that region. These events serve as a direct channel for communicating strategy and enabling resellers.

AudioCodes Ltd. (AUDC) - Canvas Business Model: Customer Segments

You're looking at how AudioCodes Ltd. (AUDC) structures its sales efforts across different buyer groups as of late 2025. The focus has clearly shifted, moving beyond just selling hardware to securing recurring revenue from services tied to Unified Communications (UC) and Customer Experience (CX).

Large Enterprises needing Unified Communications (UC) and Customer Experience (CX)

This segment is central to the growth story, particularly through the Live family of services. These services are designed to simplify the integration of Microsoft Teams with the Public Switched Telephone Network (PSTN) via Direct Routing, which is a key enterprise requirement. The success here is reflected in the overall service revenue stream; for the third quarter of 2025, services accounted for 50.3% of total revenues, totaling $30.94 million. You saw the Microsoft-related business rise by 6.5% in the second quarter of 2025 alone. The company is targeting a full-year 2025 revenue between $246 million and $254 million, driven in part by these large deployments.

Global Telecom Service Providers and UCaaS/CCaaS vendors

Service Providers are targeted with the Live Cloud platform, a Software as a Service (SaaS) multitenant offering. This helps carriers easily onboard their customers to Microsoft Teams Voice via Operator Connect or Direct Routing. The overall shift to services is evident in the Annual Recurring Revenue (ARR), which hit $75 million by September 30, 2025, marking a 25% year-over-year increase. The company is tracking to meet its full-year 2025 ARR target of $78 million to $82 million, which is heavily reliant on these recurring service contracts from providers and major enterprise customers.

System Integrators and Managed Service Providers (MSPs)

The channel is a critical delivery mechanism, especially for the Live Express platform, which is a white-label, multi-tier SaaS solution for VARs, SIs, and MSPs. This allows them to rapidly provision business customers onto Microsoft Teams Phone System. The company secured a significant agreement with a tier-1 system integrator for managed connectivity services across major UC/CX systems during the third quarter of 2025, which opens up substantial cross-selling opportunities. The focus on value-added services is aggressive, with bookings growth targeted at over 40% for these services in 2025.

Mid-sized CX customers (primarily served via channel partners)

While the data doesn't break out mid-sized customers specifically, their needs are addressed through the channel partners mentioned above, using the scalable Live Express platform. The overall Customer Experience (CX) connectivity business is a primary growth engine, alongside Conversational AI (CAI). The CAI business itself achieved a 50% growth rate in Q3 2025, showing strong traction in this market, which often includes mid-sized firms looking to deploy advanced AI features like the new Meeting Insights On-Prem (Mia OP) service.

Regulated sectors (government, defense, finance) requiring on-premise AI

For sectors with strict data residency or security requirements, the on-premise AI capability is key. The Meeting Insights On-Prem (Mia OP) service is explicitly mentioned as making noteworthy advancements. While specific revenue from regulated sectors isn't itemized, the emphasis on on-premise AI solutions suggests a targeted approach to these customers who cannot fully commit to the cloud for sensitive workloads. The overall Voice AI business is expected to see annual growth of 30% to 50% over the coming years, which includes these specialized on-prem deployments.

Here's a quick look at the financial mix that underpins the focus across these segments as of the third quarter of 2025:

Metric	Value (Q3 2025)	Context
Total Quarterly Revenue	$61.55 million	Up 2.2% year-over-year.
Service Revenue	$30.94 million	Represents 50.3% of total revenues.
Product Revenue	$30.61 million	Increased from $27.75 million in Q3 2024.
Annual Recurring Revenue (ARR)	$75 million	Up 25% year-over-year as of September 30, 2025.
Conversational AI (CAI) Growth	50%	Growth rate for the CAI business in Q3 2025.
Net Cash from Operations	$4.1 million	Cash generated from operating activities for the quarter.

Also, you should note the customer concentration; back in Q4 2024, the top 15 customers accounted for 64% of revenues, and the top 10 distributors accounted for 48% of revenues. This shows a reliance on a relatively small number of large entities and key channel partners to drive the bulk of the top line.

• Connectivity sector growth forecast for FY2025: 20% to 26%.
• Voice AI business growth expectation for FY2025: 30% to 50% annually.
• Non-GAAP EBITDA guidance for FY2025: $34 million to $38 million.
• Total shares repurchased in Q3 2025: 1,267,436 shares for $12.7 million.

The business is clearly prioritizing the recurring revenue streams from UCaaS/CX connectivity and the high-growth Conversational AI services, which are delivered through a mix of direct enterprise sales and channel partners.

AudioCodes Ltd. (AUDC) - Canvas Business Model: Cost Structure

You're looking at the core expenditures that drive AudioCodes Ltd. (AUDC)'s operations as of late 2025. This structure is heavily influenced by hardware production, cloud service delivery, and significant investment in its VoiceAI pipeline.

The Cost of Goods Sold (COGS) directly relates to the margin performance on both hardware and cloud infrastructure components. For the third quarter of 2025, the GAAP Gross Margin stood at a solid 65.5%. Given Q3 2025 revenues were $61.5 million, this implies a GAAP COGS of approximately $21.22 million ($61.5 million (1 - 0.655)).

Operating expenses capture the necessary spending on innovation and market presence. The Non-GAAP operating margin for Q3 2025 was 9.5%, which translates to a Non-GAAP operating income of $5.8 million on $61.5 million in revenue.

Here's a quick look at the key Q3 2025 financial metrics that frame the cost base:

Metric	Value (Q3 2025)
GAAP Gross Margin	65.5%
Non-GAAP Operating Margin	9.5%
Total Revenue	$61.5 million
Non-GAAP Operating Expenses	$34.7 million

Research and Development (R&D) is a critical cost center, particularly for Conversational AI development. While a specific R&D dollar amount isn't detailed here, the strategic focus is clear from the growth targets.

• Conversational AI business increased 50% in the quarter.
• Management projected 40% to 50% growth for the full year 2025 in the Conversational AI segment.

Sales, General, and Administrative (SG&A) expenses, combined with R&D, form the bulk of the operating costs outside of COGS. The total Non-GAAP operating expenses for the third quarter were $34.7 million.

External cost pressures, specifically from trade policy, are also a factor in the cost structure. US import tariffs are a known headwind.

• The direct cost impact from U.S. tariffs for the full year 2025 is projected at $3 million.
• The cost impact in Q3 2025 due to new U.S. import tariffs was approximately $0.5 million additional cost.
• The company expects fourth quarter 2025 tariff costs to be in a similar range to the third quarter.

Finance: draft 13-week cash view by Friday.

AudioCodes Ltd. (AUDC) - Canvas Business Model: Revenue Streams

AudioCodes Ltd. expects full year 2025 revenue to be in the range of $244 million to $246 million.

The revenue mix is increasingly weighted toward services, reflecting the strategic shift toward an AI-driven hybrid cloud software and services company.

For the third quarter of 2025, services revenue was $30.9 million, which accounted for 50.3% of total revenues for the quarter. This is contrasted with product revenue, which was $30.61 million in the same period.

The company highlights two primary growth engines driving revenue: Live family of services for Unified Communication and Collaboration (UCC) and Customer Experience (CX) connectivity services, and the Conversational AI (CAI) business line.

Revenue Component	Q3 2025 Amount (USD)	Notes
Total Revenue (Q3 2025)	$61.5 million	Reported Q3 2025 revenue.
Services Revenue	$30.9 million	Accounted for 50.3% of total Q3 2025 revenue.
Product Sales	$30.61 million	Includes SBCs, IP phones, and media gateways.

The Conversational AI solutions segment is a key focus for growth, with management projecting 40% to 50% growth for this segment for the full year 2025.

Recurring revenue streams from the Live managed services are growing robustly:

• Annual Recurring Revenue (ARR) from Live managed services was $70 million at the end of the second quarter of 2025, representing a 25% year-over-year increase.
• This ARR metric increased to $75 million by the end of the third quarter of 2025.
• The full-year target for ARR is set between $78 million to $82 million.

The company also reported deferred revenues of $81.6 million as of September 30, 2025.