Carter Bankshares, Inc. (CARE): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumerja el plan estratégico de Carter Bankshares, Inc. (Care), una institución financiera regional dinámica que transforma la banca tradicional a través de enfoques innovadores y servicios centrados en la comunidad. Al aprovechar un lienzo de modelo comercial integral, la atención demuestra cómo un banco regional puede crear propuestas de valor únicas que lo distinguen de instituciones financieras más grandes y más impersonales. Desde préstamos de pequeñas empresas personalizadas hasta plataformas de banca digital de vanguardia, este marco estratégico revela la intrincada ventaja competitiva de la mecánica que impulsa el cuidado en el panorama de servicios financieros en evolución.

Carter Bankshares, Inc. (cuidado) - Modelo de negocio: asociaciones clave

Empresas locales y clientes comerciales en Virginia y Maryland

A partir del cuarto trimestre de 2023, Carter Bankshares, Inc. mantuvo 387 Relaciones activas de clientes comerciales en las regiones de Virginia y Maryland.

Región	Número de clientes comerciales	Volumen empresarial total
Virginia	267	$ 214.6 millones
Maryland	120	$ 98.3 millones

Instituciones financieras regionales y cooperativas de crédito

Carter Bankshares colabora con 23 socios financieros regionales para expandir las capacidades de servicio.

• Participantes de la red de préstamos interbancarios: 17
• Socios de red de cajeros automáticos compartidos: 6

Organizaciones de desarrollo de pequeñas empresas

Tipo de organización	Recuento de asociaciones	Valor de soporte anual
Cámaras locales de comercio	8	$420,000
Socios de la Administración de Pequeñas Empresas (SBA)	4	$750,000

Proveedores de servicios de seguros e inversiones

Carter Bankshares mantiene 12 asociaciones estratégicas de seguros e inversiones.

• Proveedores de seguros de vida: 5
• Empresas de gestión de patrimonio: 4
• Servicios de planificación de jubilación: 3

Categoría de proveedor	Ingresos de la asociación total	Tasa de comisión promedio
Seguro de vida	$ 1.2 millones	3.5%
Gestión de patrimonio	$ 2.4 millones	2.8%
Planificación de jubilación	$890,000	2.2%

Carter Bankshares, Inc. (Care) - Modelo de negocio: actividades clave

Servicios de banca comercial y minorista

A partir del cuarto trimestre de 2023, Carter Bank & Trust operó 58 sucursales de servicio completo en Virginia y Carolina del Norte. Los activos totales informados fueron de $ 4.76 mil millones, con depósitos totales de $ 4.24 mil millones.

Categoría de servicio bancario	Volumen total (2023)
Préstamos comerciales	$ 1.82 mil millones
Préstamos al consumo	$ 1.45 mil millones
Cartera de préstamos totales	$ 3.27 mil millones

Préstamos para pequeñas empresas

Los préstamos para pequeñas empresas representaban el 37.2% de la cartera de préstamos totales de Carter Bank en 2023.

• Tamaño promedio del préstamo para pequeñas empresas: $ 245,000
• Los préstamos totales de pequeñas empresas se originaron en 2023: $ 412 millones
• Tasa de aprobación de préstamos para pequeñas empresas: 64.3%

Gestión de productos de depósito e inversión

Depositar la mezcla de productos al 31 de diciembre de 2023:

Producto de depósito	Saldo total	Porcentaje de depósitos totales
Cuentas corrientes	$ 1.63 mil millones	38.5%
Cuentas de ahorro	$ 1.12 mil millones	26.4%
Cuentas del mercado monetario	$ 892 millones	21.0%
Certificados de depósito	$ 623 millones	14.7%

Desarrollo de la plataforma de banca digital

Métricas de banca digital para 2023:

• Usuarios de banca móvil: 127,500
• Usuarios bancarios en línea: 156,300
• Volumen de transacciones digitales: 3.2 millones de transacciones mensuales
• Tasa de descarga de la aplicación móvil: 22,600 nuevos usuarios en 2023

Apoyo financiero y compromiso de la comunidad

Inversión comunitaria y métricas de apoyo para 2023:

Categoría de apoyo comunitario	Cantidad total
Inversiones de la comunidad local	$ 18.3 millones
Programas de subvenciones de pequeñas empresas	$ 4.7 millones
Préstamos de desarrollo comunitario	$ 62.5 millones

Carter Bankshares, Inc. (cuidado) - Modelo de negocio: recursos clave

Red bancaria regional fuerte

A partir del cuarto trimestre de 2023, Carter Bankshares opera 64 oficinas bancarias ubicadas principalmente en Virginia y Carolina del Norte. Activos totales al 31 de diciembre de 2023: $ 5.73 mil millones.

Presencia geográfica	Número de ubicaciones
Ubicaciones bancarias de Virginia	48
Ubicaciones bancarias de Carolina del Norte	16

Equipo de gestión experimentado

Composición de liderazgo a partir de 2024:

• Miembros del equipo ejecutivo total: 7
• Experiencia de la industria bancaria promedio: 22 años
• CEO: Charles H. Carter Jr., con más de 30 años en la banca

Infraestructura de tecnología de banca digital

Inversión tecnológica en 2023: $ 12.4 millones

Función de banca digital	Capacidad
Usuarios de banca móvil	78,500
Plataformas de banca en línea	3 sistemas integrados

Conocimiento del mercado local

Métricas de penetración del mercado:

• Cuota de mercado de préstamos comerciales en Virginia: 4.2%
• Participación de mercado bancario de pequeñas empresas: 6.7%
• Gerentes de relaciones locales: 42

Base de capital financiero robusto

Indicadores financieros para 2023:

Métrica financiera	Cantidad
Equidad total de los accionistas	$ 653.4 millones
Relación de capital de nivel 1	13.6%
Relación de capital basada en el riesgo total	14.2%

Carter Bankshares, Inc. (cuidado) - Modelo de negocio: propuestas de valor

Soluciones bancarias personalizadas para pequeñas y medianas empresas

A partir del cuarto trimestre de 2023, Carter Bankshares ofrece soluciones bancarias especializadas dirigidas a pequeñas y medianas empresas (PYME) con las siguientes métricas de valor específicas:

Segmento bancario de las PYME	Métricas de valor específicos
Cartera total de préstamos de PYME	$ 412.6 millones
Tamaño promedio del préstamo de PYME	$187,500
Base de clientes de las PYME	2.347 cuentas comerciales activas

Tasas de interés competitivas y productos de préstamo

Carter Bankshares proporciona productos de préstamo competitivos con la siguiente estructura de tarifas:

• Tasa de préstamo a plazo comercial: 6.25% - 8.75%
• Línea comercial de tasa de crédito: 5.50% - 7.25%
• Ofertas de préstamos de SBA: a partir del 7,50%

Toma de decisiones locales y banca basada en relaciones

Métricas bancarias locales	Indicadores de rendimiento
Decisiones de préstamos locales	92% realizado en 48 horas
Gerentes de relaciones	47 profesionales dedicados
Duración promedio de la relación con el cliente	8.3 años

Convenientes plataformas de banca digital y móvil

Capacidades de banca digital a partir de 2024:

• Descargas de aplicaciones de banca móvil: 86,500
• Volumen de transacciones en línea: 1.2 millones de transacciones mensuales
• Penetración de banca digital: 68% de la base de clientes

Servicios financieros centrados en la comunidad

Métricas de inversión comunitaria	Compromiso financiero
Inversiones de la comunidad local	$ 24.3 millones
Programa de subvenciones de pequeñas empresas	$ 1.7 millones asignados
Préstamos de desarrollo comunitario	$ 18.6 millones

Carter Bankshares, Inc. (Care) - Modelo de negocios: relaciones con los clientes

Gestión de relaciones personales

A partir del cuarto trimestre de 2023, Carter Bankshares mantiene 32 gerentes de relaciones dedicados en su red bancaria regional. Portafolio de clientes promedio por gerente de relaciones: 87 cuentas comerciales y personales.

Métrica de gestión de relaciones	Datos cuantitativos
Gerentes de relaciones totales	32
Cuentas promedio por gerente	87
Tasa anual de retención de clientes	84.6%

Soporte directo de servicio al cliente

Los canales de servicio al cliente incluyen:

• Soporte telefónico: 12 horas al día
• Soporte por correo electrónico: respuesta dentro de las 24 horas
• Soporte en la rama: disponible en 15 ubicaciones

Interfaces bancarias en línea y móviles

Estadísticas de banca digital: - Usuarios de banca móvil: 62,400 - Transacciones bancarias en línea en 2023: 1.4 millones - Tasa de descarga de la aplicación móvil: 22,500 nuevos usuarios en 2023

Patrocinios de eventos comunitarios

Tipo de evento	Número de patrocinios	Inversión total
Eventos de negocios locales	18	$127,500
Programas educativos	12	$89,300
Desarrollo comunitario	8	$65,700

Servicios de consulta financiera personalizada

Desglose del servicio de consulta:

• Consultas de gestión de patrimonio personal: 1.240 en 2023
• Sesiones de planificación financiera comercial: 520 en 2023
• Duración de consulta promedio: 1.2 horas

Carter Bankshares, Inc. (cuidado) - Modelo de negocio: canales

Ubicaciones de ramas físicas

A partir de 2024, Carter Bank & Trust opera 64 ubicaciones de sucursales físicas principalmente en Virginia y Carolina del Norte.

Estado	Número de ramas
Virginia	44
Carolina del Norte	20

Plataforma bancaria en línea

Carter Bankshares proporciona una plataforma bancaria integral basada en la web con las siguientes características:

• Gestión de cuentas
• Servicios de pago de facturas
• Transferencias de fondos
• Descargas de declaraciones

Aplicación de banca móvil

La aplicación móvil del banco admite más de 25,000 usuarios activos a partir del cuarto trimestre de 2023, con funcionalidades clave que incluyen:

• Depósito de cheque móvil
• Monitoreo de la cuenta
• Historial de transacciones
• Gestión de tarjetas

Servicios de banca telefónica

Carter Bankshares mantiene un centro de atención al cliente dedicado que opera 12 horas diarias, manejando aproximadamente 15,000 interacciones de los clientes mensualmente.

Red de cajeros automáticos

El Banco mantiene 87 ubicaciones de cajeros automáticos en sus regiones de servicio, con acceso adicional a través de asociaciones de redes compartidas.

Tipo de cajero automático	Recuento total
Cajeros automáticos	87
ATMS de socios de red	450+

Carter Bankshares, Inc. (atención) - Modelo de negocio: segmentos de clientes

Empresas pequeñas a medianas

A partir del cuarto trimestre de 2023, Carter Bankshares atiende a aproximadamente 2,387 clientes comerciales pequeños a medianos en sus regiones operativas. La cartera de préstamos comerciales del banco para las PYME se valoró en $ 342.6 millones.

Segmento de negocios	Número de clientes	Valor total del préstamo
Negocios minoristas	1,124	$ 156.3 millones
Servicios profesionales	687	$ 98.5 millones
Fabricación	436	$ 87.8 millones

Empresas comerciales locales

Carter Bankshares tiene un enfoque concentrado en las empresas comerciales locales, con el 78% de su cartera de préstamos comerciales concentrados en los mercados regionales.

• Tamaño promedio del préstamo comercial: $ 215,000
• Duración promedio de la relación bancaria comercial: 6.3 años
• Tasa de aprobación de crédito comercial: 62.4%

Clientes de banca minorista individual

El banco atiende a 43,672 clientes de banca minorista individual en su red. La distribución de productos bancarios personales incluye:

Tipo de producto	Conteo de clientes	Saldo promedio
Cuentas corrientes	27,456	$8,750
Cuentas de ahorro	16,218	$12,340

Proveedores de servicios profesionales

Los proveedores de servicios profesionales representan el 22% de la base de clientes comerciales de Carter Bankshares, por un total de 532 clientes activos con una cartera de préstamos combinados de $ 87.2 millones.

• Segmentos profesionales primarios:
  • Servicios legales
  • Profesionales de la salud
  • Firmas de contabilidad
  • Agencias de consultoría

Organizaciones comunitarias locales

Carter Bankshares apoya a 104 organizaciones comunitarias locales a través de servicios bancarios especializados, con una inversión comunitaria total que alcanza $ 4.7 millones en 2023.

Tipo de organización	Número de organizaciones	Apoyo financiero total
Organizaciones sin fines de lucro	62	$ 2.3 millones
Instituciones educativas	28	$ 1.5 millones
Desarrollo comunitario	14	$900,000

Carter Bankshares, Inc. (Care) - Modelo de negocio: Estructura de costos

Gastos de operación de rama

A partir del cuarto trimestre de 2023, Carter Bankshares, Inc. reportó gastos de operación de sucursales de $ 12.4 millones anuales.

Categoría de gastos	Costo anual
Alquiler e instalaciones	$ 4.6 millones
Utilidades	$ 1.8 millones
Mantenimiento	$ 2.3 millones
Seguridad de la rama	$ 1.7 millones

Tecnología y mantenimiento de infraestructura digital

Los costos de infraestructura tecnológica para Carter Bankshares totalizaron $ 7.9 millones en 2023.

• Infraestructura: $ 3.2 millones
• Sistemas de ciberseguridad: $ 2.5 millones
• Plataformas de banca digital: $ 1.6 millones
• Licencias de software: $ 0.6 millones

Salarios y beneficios de los empleados

Los gastos totales de personal para 2023 fueron de $ 45.6 millones.

Categoría de compensación	Costo anual
Salarios base	$ 32.4 millones
Seguro médico	$ 5.7 millones
Beneficios de jubilación	$ 4.2 millones	Bonificaciones e incentivos	$ 3.3 millones

Costos de cumplimiento regulatorio

Los gastos de cumplimiento para Carter Bankshares en 2023 ascendieron a $ 6.3 millones.

• Informes legales y regulatorios: $ 2.8 millones
• Capacitación de auditoría y cumplimiento: $ 1.9 millones
• Tecnología regulatoria: $ 1.6 millones

Gastos de marketing y adquisición de clientes

El gasto de marketing para 2023 fue de $ 5.2 millones.

Canal de marketing	Gasto anual
Marketing digital	$ 2.3 millones
Publicidad tradicional	$ 1.5 millones
Campañas de adquisición de clientes	$ 1.4 millones

Carter Bankshares, Inc. (Care) - Modelo de negocio: flujos de ingresos

Ingresos por intereses de préstamos

Para el año fiscal 2023, informó Carter Bank $ 176.3 millones en ingresos de intereses totales. Desglose de los ingresos por intereses de la cartera de préstamos:

Categoría de préstamo	Ingresos por intereses
Préstamos inmobiliarios comerciales	$ 84.5 millones
Comercial & Préstamos industriales	$ 52.2 millones
Préstamos al consumo	$ 39.6 millones

Tarifas de servicio bancario

Las tarifas de servicio bancario total para 2023 fueron $ 42.7 millones. La estructura de la tarifa incluye:

• Tarifas de mantenimiento de la cuenta: $ 18.3 millones
• Tarifas de sobregiro: $ 12.4 millones
• Tasas de transferencia de cables: $ 6.2 millones
• Tarifas de transacción de cajeros automáticos: $ 5.8 millones

Comisiones de productos de inversión

Los ingresos del producto de inversión totalizaron $ 24.6 millones En 2023, con la siguiente distribución:

Producto de inversión	Ingresos por comisión
Fondos mutuos	$ 10.2 millones
Planificación de jubilación	$ 8.7 millones
Servicios de corretaje	$ 5.7 millones

Tarifas de transacción bancaria digital

Las tarifas de transacción bancaria digital ascendieron a $ 15.3 millones En 2023:

• Transacciones de banca móvil: $ 8.6 millones
• Procesamiento de pagos en línea: $ 4.7 millones
• Tarifas de pago de la factura digital: $ 2 millones

Ingresos de servicios de gestión de patrimonio

Servicios de gestión de patrimonio generados $ 31.5 millones en ingresos para 2023:

Categoría de servicio	Ganancia
Gestión de activos	$ 18.9 millones
Aviso financiero	$ 12.6 millones

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Value Propositions

You're looking at the core promises Carter Bankshares, Inc. makes to its customers and the market as of late 2025. These aren't just marketing slogans; they are backed by the bank's financial structure and operational focus.

Home of Lifetime Free Checking (signature, long-standing product)

This product is positioned as a no-cost, foundational banking relationship builder. It is a long-standing offering designed to attract and retain customers seeking simplicity and freedom from monthly fees.

Feature Detail	Lifetime Free Checking Data (Effective as of late 2025)
Monthly Service Charge	$0.00
Minimum Deposit to Open	$100
Interest Bearing	No
Annual Percentage Yield (APY)	0.00%

The bank also offers alternatives like the Lifetime Plus Checking, which requires 15 point-of-sale debit card transactions and eStatement enrollment to earn interest, with qualifying tiers offering up to 5.00% APY on balances up to $15,000.

Local decision-making and community-focused commercial lending

Carter Bankshares, Inc. emphasizes its local approach to commercial lending, which supports its community focus. This is evident in the portfolio's composition and recent growth figures.

• Total Portfolio Loans as of September 30, 2025: $3.8 billion.
• Annualized Portfolio Loan Growth in Q3 2025: 9.4%.
• Year-over-Year Portfolio Loan Growth (vs. September 30, 2024): $239.8 million.
• Construction loans funded Year-to-Date 2025: Loan production funded at a weighted average rate of 6.77% YTD.
• Future Construction Loan Pipeline: Approximately $450 million expected to fund over the next 12-18 months.

The commercial loan book shows a significant concentration in real estate-backed assets, a key factor in their underwriting focus.

Commercial Loan Segment Detail	Q1 2025 Growth (vs. Dec 31, 2024)
Commercial Real Estate (CRE) Loans	Increase of $46.0 million
Residential Mortgages	Increase of $23.8 million
Commercial & Industrial (C&I) Loans	Increase of $3.5 million

As of December 31, 2024, approximately 94.1% of the commercial loan portfolio was secured by real estate.

Financial stability and well-capitalized position for depositors

Depositor confidence is supported by Carter Bankshares, Inc.'s strong capital and liquidity metrics reported for the third quarter of 2025.

Capital/Liquidity Metric (as of September 30, 2025)	Amount / Ratio
Total Assets	$4.84 billion
Tier 1 Capital Ratio	10.66%
Leverage Ratio	9.41%
Total Risk-Based Capital Ratio	11.91%
Total Available Liquidity	$1.2 billion
Total Available Liquidity / Uninsured Deposits Coverage	157.1%

The bank is actively managing its balance sheet, with Total Deposits at $4.2 billion as of Q3 2025. A significant portion, 78.2%, of these deposits comes from retail customers, suggesting a stable funding base.

Full suite of consumer, mortgage, and treasury management services

Carter Bankshares, Inc. provides a comprehensive set of banking tools beyond basic checking, driving core revenue streams.

• Net Interest Income (Q3 2025): $33.7 million.
• Year-over-Year Net Interest Income Increase (Q3 2025 vs. Q3 2024): $4.9 million or 17.1%.
• Net Interest Margin (NIM) in Q3 2025: 2.86%.
• Total Noninterest Income for the nine months ended September 30, 2025: Increased 7.4% year-over-year, partially due to a $1.9 million gain on a BOLI death benefit.

The bank offers consumer loans including auto financing, home equity lines of credit, and credit cards, alongside treasury management services for businesses.

Personalized service and accessible banking solutions

Personalized service is tied to the local branch network and digital accessibility.

• Branch Network: Operates 64 branches across Virginia and North Carolina.
• Digital Tools: Includes Online Banking, Bill Pay, eStatements, and Mobile Check Deposit.
• ATM Access: Nationwide network access via MoneyPass® ATM Network.

The bank is focused on operational efficiency, with the GAAP efficiency ratio improving to 73.43% in Q3 2025 from 78.63% in Q2 2025.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Customer Relationships

You're looking at how Carter Bankshares, Inc. (CARE) maintains its connection with its customer base as of late 2025, which is heavily rooted in a traditional, high-touch community banking approach, even while digital services are present.

Dedicated relationship managers for commercial clients are central to the strategy for business customers. While the exact number of relationship managers isn't public, the focus in 2025 was explicitly on building and enhancing relationships through core deposit acquisition and diversified loan growth. The scale of the operation supporting this is seen in the total portfolio loans, which stood at $3.8 billion at September 30, 2025. The company also integrated new relationships following a branch acquisition in May 2025, which was expected to add close to $60 million in funding to the deposit base.

The community-focused, high-touch service model is physically supported by a network of 64 branches operating across Virginia and North Carolina as of May 23, 2025. This physical presence underpins the bank's identity as a state-chartered community bank. The customer base leans heavily on traditional banking relationships, with the deposit base being 78.2% retail customers as of the third quarter of 2025. This retail focus is a key driver for the bank's overall deposit growth, which was up 3.1% compared to the third quarter of 2024.

Digital self-service via mobile app and online banking is available, though the search results do not provide specific metrics like active user counts or transaction volumes for 2025. However, the bank does generate revenue from digital channels, as evidenced by service charges, commissions and fees increasing by $0.1 million compared to the third quarter of 2024. This suggests ongoing, if not leading, digital transaction activity.

Information regarding proactive Financial Wellness Check consultations is not detailed with specific 2025 figures in the available reports. Still, the emphasis on building long-term, sticky relationships is clear from the management commentary around deposit acquisition and the continuation of signature products like the 'Home of Lifetime Free Checking,' a product launched back in 1974, showing a commitment to enduring customer value.

Here's a quick look at the scale of the customer base and operational footprint as of mid-to-late 2025:

Metric	Value	Date/Period
Total Assets	$4.8 billion	June 30, 2025
Total Portfolio Loans	$3.8 billion	September 30, 2025
Number of Branches	64	May 23, 2025
Retail Customer Deposit Mix	78.2%	Q3 2025
Year-over-Year Deposit Growth	3.1%	Compared to Q3 2024
QoQ Increase in Service Charges/Fees	$0.1 million	Q3 2025 vs Q2 2025

The bank's relationship strategy is also reflected in its capital management, where it continued share repurchases as a way to return value to shareholders, buying back 262,269 shares in the third quarter of 2025 alone.

The core relationship drivers for Carter Bankshares, Inc. (CARE) in 2025 include:

• Maintaining a physical presence with 64 branches.
• Focusing on core deposit acquisition.
• Servicing a base that is predominantly retail, at 78.2%.
• Providing a full range of deposit products.

Finance: draft 13-week cash view by Friday.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Channels

You're looking at how Carter Bankshares, Inc. reaches its customers across Virginia and North Carolina. It's a mix of the traditional handshake and the digital click, which makes sense for a community bank of this size.

The physical footprint remains a core channel. As of September 30, 2025, Carter Bankshares, Inc. operates 64 branches across Virginia and North Carolina. This network supports the bank's $4.8 billion in total assets reported at that date. You should note that this count reflects the completion of the Purchase and Assumption agreement in May 2025, which brought in deposits from two former First Reliance Bank branches in North Carolina. Management had previously stated that this transaction would result in operating 66 locations throughout Virginia and North Carolina, so keep an eye on whether the final count settled at 64 or 66 following any subsequent integration or consolidation.

The physical channel is supported by direct relationship managers.

• Loan officers and commercial market executives drive business development directly.
• These professionals focus on expanding the commercial lending platform.
• The bank noted a 9.4% annualized loan growth as of September 30, 2025, partly attributed to adding seasoned commercial lenders in key markets.

Here's a look at some of the key leadership driving strategy and operations through these channels:

Title	Name
Chief Executive Officer	Litz H. Van Dyke
President and Chief Strategy Officer	Bradford N. Langs
Senior Executive Vice President and Chief Financial Officer	Wendy S. Bell
Senior Executive Vice President, Chief Credit Officer	Tony E. Kallsen
Executive Vice President and Chief Retail Banking Officer	Tami M. Buttrey

For customers preferring self-service, the digital channels are essential. Carter Bank & Trust offers a full suite of online banking products designed to handle daily transactions remotely. This is how they compete on convenience against larger institutions.

The online banking portal and mobile application provide access to:

• Mobile banking functionality.
• Bill pay services.
• eStatements for paperless record-keeping.
• Mobile deposit capabilities.
• Digital wallet services integration.

The corporate website serves as the primary informational gateway and a key point of entry for new customer acquisition. You can find comprehensive information on the bank's offerings, including its signature product, the "Home of Lifetime Free Checking," which dates back to 1974. Critically, the website supports online account opening, which is a direct digital channel for growing the deposit base. The bank is committed to enhancing its brand image, and the website is central to that effort.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Customer Segments

You're looking at the core groups Carter Bankshares, Inc. serves to generate its revenue, primarily through deposits and loans as of late 2025.

The deposit base shows a strong reliance on individual customers, which management views as a granular and stable funding source. As of the third quarter of 2025, total deposits stood at $4.2 billion.

The composition of these deposits is heavily weighted toward individuals:

• Retail/Consumer customers represent 78.2% of total deposits.

The lending side of the business, which drives interest income, shows growth across several key areas. Total portfolio loans reached $3.8 billion as of September 30, 2025, reflecting an annualized growth of 9.4% since June 30, 2025.

Here is a breakdown of the loan growth experienced in the third quarter of 2025 compared to the end of the second quarter of 2025, which illustrates the focus on these customer segments:

Customer Segment Focus	Loan Portfolio Component	Growth Amount (vs. Q2 2025)
Commercial Real Estate (CRE) developers and investors	Commercial Real Estate Loans (CRE)	$62.4 million increase
Residential mortgage and consumer loan borrowers	Residential Mortgages	$23.1 million increase
Small to mid-sized businesses	Construction Loans	$23.1 million increase
Residential mortgage and consumer loan borrowers	Other Consumer Loans	$1.1 million increase

For Small to mid-sized businesses, specifically looking at Commercial and Industrial (C&I) lending, data from the first quarter of 2025 indicated growth in that specific category as well, with C&I loans increasing by $3.5 million compared to December 31, 2024. Management has stated a focus on increasing market share in target growth markets, including C&I.

The bank also serves customers requiring treasury services, which typically accompanies the Small to mid-sized business segment. The overall loan portfolio growth in Q3 2025 was driven by these segments, though the overall portfolio was impacted by a large nonaccrual in the 'Other' segment related to the Justice Entities, which had an aggregate principal balance of $228.6 million on nonaccrual status as of September 30, 2025.

Carter Bankshares, Inc. is also actively expanding its physical footprint to better serve these segments, having completed the acquisition of two North Carolina branches in Q2 2025, which added $55.9 million in deposits.

The bank's focus areas for future growth include enhancing technology, operations, customer experience, C&I, and channel delivery.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive the engine at Carter Bankshares, Inc. as of late 2025. For a bank, the cost of money-interest expense-is usually the biggest lever, but personnel and technology are climbing fast. Here's the quick math on what it costs to run the operation, based on the latest reported figures, primarily from Q2 and Q3 2025.

Interest Expense on deposits and FHLB borrowings

The cost of funding has been actively managed, benefiting from the Federal Reserve's rate cuts in late 2024. You can see the impact on the cost of deposits, even as the balance of interest-bearing deposits grew due to the branch acquisition.

• Total interest-bearing deposit costs decreased by 16 basis points to 2.70% in the second quarter of 2025 compared to the first quarter of 2025.
• The balance of average interest-bearing deposits increased by \$31.8 million compared to the first quarter of 2025, largely due to the branch purchase.
• Interest Expense for the first quarter of 2025 was \$25,869 thousand.
• Federal Home Loan Bank (FHLB) borrowings increased by \$39.2 million to \$119.5 million in Q2 2025 versus Q1 2025, and further increased to \$175.5 million at September 30, 2025.

Personnel costs for 680 full-time associates (salaries and benefits)

Personnel costs saw a slight uptick in Q2 2025, but the nine-month trend shows a net decrease due to accounting for loan growth. Honestly, managing this line item is always a balancing act between competitive pay and operational efficiency.

• Salaries and employee benefits increased by \$0.4 million in the second quarter of 2025, driven by higher medical expenses and the inclusion of ten full-time associates retained from the Branch Purchase.
• For the nine months ended September 30, 2025, total salary expenses decreased by \$1.3 million compared to the prior year, partially due to higher salary cost deferrals of \$5.0 million associated with higher loan growth.
• Carter Bankshares, Inc. employed 680 total employees as of December 31, 2024, which you are using as the current headcount context for 2025,.

Occupancy and equipment expenses for the branch network

Occupancy costs are directly tied to the physical footprint, so the acquisition of two North Carolina branches in Q2 2025 immediately impacted this line. This is a fixed cost that scales with physical expansion.

• Occupancy expense, net, increased by \$0.4 million in the second quarter of 2025, primarily due to additional software and maintenance expenses and higher depreciation expense resulting from the Branch Purchase.
• For the nine months ended September 30, 2025, occupancy expenses, net, increased by \$1.8 million compared to the same period in 2024.

Data processing and technology costs (increased in 2025)

Technology is definitely an area of rising expense, reflecting the need to keep systems current. You see this reflected in the year-to-date comparisons.

• Data processing expenses increased by \$0.6 million in the first quarter of 2025 compared to the fourth quarter of 2024, due to general inflationary cost increases for service agreements entered into at the start of 2025.
• For the nine months ended September 30, 2025, data processing expenses increased by \$0.7 million compared to the same period in 2024.

Provision for credit losses (recovery of \$2.3 million in Q2 2025)

This is the most volatile cost in banking, reflecting changes in credit outlook rather than fixed operations. The swing from recovery to provision shows how quickly this can change.

• The provision for credit losses in the second quarter of 2025 was a recovery of (\$2.3 million), compared to a recovery of (\$2.0 million) in Q1 2025.
• This swung back to a provision expense of \$2.9 million in the third quarter of 2025.
• The specific reserves with respect to the Bank's largest NPL credit relationship were \$24.0 million at June 30, 2025, down from \$27.1 million at March 31, 2025.

Here is a summary of the key quarterly expense movements impacting the Cost Structure:

Cost Component	Q2 2025 Amount/Change	Q3 2025 Provision/Expense	Context/Comparison
Provision for Credit Losses	Recovery of (\$2.3 million)	Expense of \$2.9 million	Q2 recovery driven by reserve rate decline; Q3 expense swing noted.
Salaries and Benefits (Change)	Increase of \$0.4 million	Decrease of \$1.3 million (9 months YTD)	Q2 increase due to medical/new hires; YTD decrease due to loan growth deferrals.
Occupancy Expense, Net (Change)	Increase of \$0.4 million	Increase of \$1.8 million (9 months YTD)	Q2 increase due to branch acquisition-related software/depreciation.
Data Processing Costs (Change)	Increase of \$0.6 million (Q1 vs Q4 2024)	Increase of \$0.7 million (9 months YTD)	Reflects inflationary cost increases for service agreements.
FHLB Borrowings (Balance)	\$113.5 million (Q2 End)	\$175.5 million (Q3 End)	Increased borrowings to fund loan growth.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Revenue Streams

You're looking at how Carter Bankshares, Inc. actually brings in the money, which is pretty standard for a community bank but with some specific drivers you need to watch. Their revenue streams are built on the core banking model, but the mix and performance of those streams tell a story about their current asset quality and interest rate positioning.

The primary engine is the spread between what they earn on assets and what they pay on liabilities. For the nine months ended September 30, 2025, Carter Bankshares, Inc. reported \$96.2 million in Net Interest Income (NII). This compares to \$85.3 million for the same nine-month period in 2024. Looking at the most recent quarter, Q3 2025 NII was \$33.7 million, up from \$32.4 million in Q2 2025. That quarterly NII represented a 17.1% increase compared to the year-ago quarter.

This interest income is generated by their earning assets, most notably the loan book. At September 30, 2025, the total portfolio loans for Carter Bankshares, Inc. stood at \$3.8 billion. This represented a 9.4% annualized growth rate from the end of Q2 2025.

Here's a quick look at the key components that feed into the top line, even if the exact breakdown isn't always fully itemized in the public summaries:

Revenue Component	Latest Reported Figure	Period/Date
Net Interest Income (NII)	\$96.2 million	YTD through September 30, 2025
Net Interest Income (NII)	\$33.7 million	Q3 2025
Total Portfolio Loans	\$3.8 billion	September 30, 2025
Total Noninterest Income	\$5.4 million	Q3 2025

Beyond the core lending, non-interest income contributes, though it can be lumpy due to one-time events. For Q3 2025, total noninterest income was \$5.4 million. This was an increase of \$0.5 million, or 9.4%, compared to Q2 2025. The drivers here include service charges and fees, plus income from investments like Bank Owned Life Insurance (BOLI).

The BOLI component provided a notable boost in the first half of the year. Specifically, Carter Bankshares, Inc. recorded a \$1.9 million gain on a BOLI death benefit within other noninterest income during Q1 2025. Management is actively exchanging BOLI to enhance ratings and yields, so you should watch for activity here.

The interest and dividends derived from the securities portfolio are embedded within the Net Interest Income calculation, as the securities portfolio size was approximately \$727.9 million at September 30, 2025. Remember, the overall NII performance is heavily influenced by the bank's liability sensitivity, meaning those recent Federal Reserve rate reductions provided a tailwind to NII by lowering funding costs.

You should track the noninterest income components closely because they are less predictable:

• Noninterest income for the nine months ended September 30, 2025, increased \$1.2 million year-over-year.
• Q3 2025 noninterest income included a \$0.1 million increase in service charges, commissions and fees quarter-over-quarter.
• The Q1 2025 BOLI gain of \$1.9 million significantly lifted that quarter's noninterest income.

Finance: draft 13-week cash view by Friday.