Carter Bankshares, Inc. (CARE): Modelo de negócios Canvas [Jan-2025 Atualizado]

Mergulhe no plano estratégico da Carter Bankshares, Inc. (CARE), uma instituição financeira regional dinâmica que transforma o banco tradicional por meio de abordagens inovadoras e serviços focados na comunidade. Ao alavancar uma tela abrangente do modelo de negócios, a CARE demonstra como um banco regional pode criar proposições de valor exclusivas que a distinguem de instituições financeiras maiores e mais impessoais. Desde empréstimos personalizados para pequenas empresas até plataformas bancárias digitais de ponta, essa estrutura estratégica revela a intrincada vantagem competitiva da Mechanics que impulsiona os cuidados no cenário de serviços financeiros em evolução.

Carter Bankshares, Inc. (CARE) - Modelo de negócios: Parcerias -chave

Empresas locais e clientes comerciais na Virgínia e Maryland

A partir do quarto trimestre 2023, Carter Bankshares, Inc. mantinha 387 relacionamentos ativos de clientes comerciais nas regiões da Virgínia e Maryland.

Região	Número de clientes comerciais	Volume total de negócios
Virgínia	267	US $ 214,6 milhões
Maryland	120	US $ 98,3 milhões

Instituições financeiras regionais e cooperativas de crédito

Carter Bankshares colabora com 23 parceiros financeiros regionais Para expandir os recursos de serviço.

• Participantes da rede de empréstimos interbancários: 17
• Parceiros compartilhados de rede ATM: 6

Organizações de desenvolvimento de pequenas empresas

Tipo de organização	Contagem de parcerias	Valor de suporte anual
Câmaras de comércio locais	8	$420,000
Parceiros de Administração de Pequenas Empresas (SBA)	4	$750,000

Provedores de serviços de seguro e investimento

Carter Bankshares mantém 12 parcerias estratégicas de seguro e investimento.

• Provedores de seguro de vida: 5
• Empresas de gerenciamento de patrimônio: 4
• Serviços de planejamento de aposentadoria: 3

Categoria de provedor	Receita total de parceria	Taxa média de comissão
Seguro de vida	US $ 1,2 milhão	3.5%
Gestão de patrimônio	US $ 2,4 milhões	2.8%
Planejamento de aposentadoria	$890,000	2.2%

Carter Bankshares, Inc. (CARE) - Modelo de negócios: Atividades -chave

Serviços bancários comerciais e de varejo

A partir do quarto trimestre 2023, Carter Bank & A Trust operava 58 filiais de serviço completo na Virgínia e na Carolina do Norte. O total de ativos relatados foi de US $ 4,76 bilhões, com depósitos totais de US $ 4,24 bilhões.

Categoria de serviço bancário	Volume total (2023)
Empréstimos comerciais	US $ 1,82 bilhão
Empréstimos ao consumidor	US $ 1,45 bilhão
Portfólio total de empréstimos	US $ 3,27 bilhões

Empréstimos para pequenas empresas

Os empréstimos para pequenas empresas representaram 37,2% da carteira total de empréstimos do Carter Bank em 2023.

• Tamanho médio de empréstimo para pequenas empresas: US $ 245.000
• Empréstimos totais de pequenas empresas originadas em 2023: US $ 412 milhões
• Taxa de aprovação de empréstimos para pequenas empresas: 64,3%

Gerenciamento de produtos de depósito e investimento

Mix de produtos de depósito em 31 de dezembro de 2023:

Produto de depósito	Balanço total	Porcentagem do total de depósitos
Contas de verificação	US $ 1,63 bilhão	38.5%
Contas de poupança	US $ 1,12 bilhão	26.4%
Contas do mercado monetário	US $ 892 milhões	21.0%
Certificados de depósito	US $ 623 milhões	14.7%

Desenvolvimento da plataforma bancária digital

Métricas bancárias digitais para 2023:

• Usuários bancários móveis: 127.500
• Usuários bancários online: 156.300
• Volume de transação digital: 3,2 milhões de transações mensais
• Taxa de download de aplicativos móveis: 22.600 novos usuários em 2023

Apoio financeiro da comunidade e engajamento

Métricas de investimento e suporte comunitário para 2023:

Categoria de suporte da comunidade	Montante total
Investimentos da comunidade local	US $ 18,3 milhões
Programas de concessão de pequenas empresas	US $ 4,7 milhões
Empréstimos de desenvolvimento comunitário	US $ 62,5 milhões

Carter Bankshares, Inc. (CARE) - Modelo de negócios: Recursos -chave

Forte Rede Bancária Regional

No quarto trimestre 2023, o Carter Bankshares opera 64 escritórios bancários localizados principalmente na Virgínia e na Carolina do Norte. Total de ativos em 31 de dezembro de 2023: US $ 5,73 bilhões.

Presença geográfica	Número de locais
Locais bancários da Virgínia	48
Locais bancários da Carolina do Norte	16

Equipe de gerenciamento experiente

Composição de liderança em 2024:

• Total de membros da equipe executiva: 7
• Experiência média da indústria bancária: 22 anos
• CEO: Charles H. Carter Jr., com mais de 30 anos em bancos

Infraestrutura de tecnologia bancária digital

Investimento de tecnologia em 2023: US $ 12,4 milhões

Recurso bancário digital	Capacidade
Usuários bancários móveis	78,500
Plataformas bancárias online	3 sistemas integrados

Conhecimento do mercado local

Métricas de penetração de mercado:

• Participação de mercado de empréstimos comerciais na Virgínia: 4,2%
• Participação de mercado bancário de pequenas empresas: 6,7%
• Gerentes de relacionamento local: 42

Base robusta de capital financeiro

Indicadores financeiros para 2023:

Métrica financeira	Quantia
Equidade total dos acionistas	US $ 653,4 milhões
Índice de capital de camada 1	13.6%
Índice total de capital baseado em risco	14.2%

Carter Bankshares, Inc. (CARE) - Modelo de negócios: proposições de valor

Soluções bancárias personalizadas para pequenas e médias empresas

A partir do quarto trimestre 2023, o Carter Bankshares oferece soluções bancárias especializadas direcionadas a pequenas e médias empresas (PMEs) com as seguintes métricas de valor específico:

Segmento bancário das PME	Métricas de valor específicas
Portfólio de empréstimos para PME total	US $ 412,6 milhões
Tamanho médio de empréstimo para PME	$187,500
Base de clientes para PME	2.347 contas comerciais ativas

Taxas de juros competitivas e produtos de empréstimos

Carter Bankshares fornece produtos de empréstimos competitivos com a seguinte estrutura de taxa:

• Taxa de empréstimo a prazo de negócios: 6,25% - 8,75%
• Taxa de crédito de crédito: 5,50% - 7,25%
• Ofertas de empréstimos da SBA: a partir de 7,50%

Tomada de decisão local e bancos baseados em relacionamento

Métricas bancárias locais	Indicadores de desempenho
Decisões de empréstimos locais	92% fabricados dentro de 48 horas
Gerentes de relacionamento	47 profissionais dedicados
Duração média do relacionamento do cliente	8,3 anos

Plataformas bancárias digitais e móveis convenientes

Recursos bancários digitais a partir de 2024:

• Downloads de aplicativos bancários móveis: 86.500
• Volume de transações online: 1,2 milhão de transações mensais
• Penetração bancária digital: 68% da base de clientes

Serviços financeiros focados na comunidade

Métricas de investimento comunitário	Compromisso financeiro
Investimentos da comunidade local	US $ 24,3 milhões
Programa de concessão de pequenas empresas	US $ 1,7 milhão alocados
Empréstimos de desenvolvimento comunitário	US $ 18,6 milhões

Carter Bankshares, Inc. (Cuidado) - Modelo de Negócios: Relacionamentos do Cliente

Gerenciamento de relacionamento pessoal

No quarto trimestre 2023, o Carter Bankshares mantém 32 gerentes de relacionamento dedicados em sua rede bancária regional. Portfólio médio de clientes por gerente de relacionamento: 87 contas comerciais e pessoais.

Métrica de Gerenciamento de Relacionamento	Dados quantitativos
Gerentes totais de relacionamento	32
Contas médias por gerente	87
Taxa anual de retenção de clientes	84.6%

Suporte direto ao atendimento ao cliente

Os canais de atendimento ao cliente incluem:

• Suporte telefônico: 12 horas por dia
• Suporte por e -mail: resposta dentro de 24 horas
• Suporte no ramo: disponível em 15 locais

Interfaces bancárias online e móveis

Estatísticas bancárias digitais: - Usuários bancários móveis: 62.400 - Transações bancárias online em 2023: 1,4 milhão - Taxa de download de aplicativos móveis: 22.500 novos usuários em 2023

Patrocínio de eventos da comunidade

Tipo de evento	Número de patrocínios	Investimento total
Eventos de negócios locais	18	$127,500
Programas educacionais	12	$89,300
Desenvolvimento comunitário	8	$65,700

Serviços de consulta financeira personalizados

Redução do serviço de consulta:

• Consultas de gerenciamento de patrimônio pessoal: 1.240 em 2023
• Sessões de planejamento financeiro de negócios: 520 em 2023
• Duração média da consulta: 1,2 horas

Carter Bankshares, Inc. (Care) - Modelo de Negócios: Canais

Locais de ramificação física

A partir de 2024, Carter Bank & A confiança opera 64 localizações de filiais físicas principalmente na Virgínia e na Carolina do Norte.

Estado	Número de ramificações
Virgínia	44
Carolina do Norte	20

Plataforma bancária online

Carter Bankshares fornece uma plataforma bancária abrangente baseada na Web com os seguintes recursos:

• Gerenciamento de contas
• Serviços de pagamento de contas
• Transferências de fundos
• Downloads de declaração

Aplicativo bancário móvel

O aplicativo móvel do banco suporta mais de 25.000 usuários ativos a partir do quarto trimestre 2023, com as principais funcionalidades, incluindo:

• Depósito de cheque móvel
• Monitoramento da conta
• Histórico de transações
• Gerenciamento de cartões

Serviços bancários telefônicos

Carter Bankshares mantém um centro de suporte ao cliente dedicado operando 12 horas por dia, lidando com aproximadamente 15.000 interações com o cliente mensalmente.

Rede ATM

O banco mantém 87 locais proprietários de caixas eletrônicos em suas regiões de serviço, com acesso adicional por meio de parcerias de rede compartilhadas.

Tipo de atm	Contagem total
Caixas eletrônicos proprietários	87
ATMs de parceiros de rede	450+

Carter Bankshares, Inc. (CARE) - Modelo de negócios: segmentos de clientes

Pequenas e médias empresas

A partir do quarto trimestre 2023, o Carter Bankshares atende a aproximadamente 2.387 clientes comerciais pequenos e médios em suas regiões operacionais. A carteira de empréstimos comerciais do banco para PME foi avaliada em US $ 342,6 milhões.

Segmento de negócios	Número de clientes	Valor total do empréstimo
Negócios de varejo	1,124	US $ 156,3 milhões
Serviços profissionais	687	US $ 98,5 milhões
Fabricação	436	US $ 87,8 milhões

Empresas comerciais locais

Carter Bankshares tem um foco concentrado nas empresas comerciais locais, com 78% de seu portfólio de empréstimos comerciais concentrados nos mercados regionais.

• Tamanho médio de empréstimo comercial: US $ 215.000
• Duração média do relacionamento bancário de negócios: 6,3 anos
• Taxa de aprovação de crédito comercial: 62,4%

Clientes bancários de varejo individuais

O banco atende a 43.672 clientes bancários de varejo individuais em toda a sua rede. A distribuição de produtos bancários pessoais inclui:

Tipo de produto	Contagem de clientes	Balanço médio
Contas de verificação	27,456	$8,750
Contas de poupança	16,218	$12,340

Provedores de serviços profissionais

Os provedores de serviços profissionais representam 22% da base de clientes comerciais da Carter Bankshares, totalizando 532 clientes ativos com uma carteira de empréstimos combinada de US $ 87,2 milhões.

• Segmentos profissionais primários:
  • Serviços Jurídicos
  • Profissionais de saúde
  • Empresas de contabilidade
  • Agências de consultoria

Organizações comunitárias locais

Carter Bankshares suporta 104 organizações comunitárias locais por meio de serviços bancários especializados, com o investimento total da comunidade atingindo US $ 4,7 milhões em 2023.

Tipo de organização	Número de organizações	Apoio financeiro total
Organizações sem fins lucrativos	62	US $ 2,3 milhões
Instituições educacionais	28	US $ 1,5 milhão
Desenvolvimento comunitário	14	$900,000

Carter Bankshares, Inc. (CARE) - Modelo de negócios: estrutura de custos

Despesas de operação de ramificação

A partir do quarto trimestre de 2023, a Carter Bankshares, Inc. registrou despesas de operação da filial de US $ 12,4 milhões anualmente.

Categoria de despesa	Custo anual
Aluguel e instalações	US $ 4,6 milhões
Utilitários	US $ 1,8 milhão
Manutenção	US $ 2,3 milhões
Segurança da filial	US $ 1,7 milhão

Manutenção de tecnologia e infraestrutura digital

Os custos de infraestrutura de tecnologia para Carter Bankshares totalizaram US $ 7,9 milhões em 2023.

• Infraestrutura de TI: US $ 3,2 milhões
• Sistemas de segurança cibernética: US $ 2,5 milhões
• Plataformas bancárias digitais: US $ 1,6 milhão
• Licenciamento de software: US $ 0,6 milhão

Salários e benefícios dos funcionários

As despesas totais de pessoal para 2023 foram de US $ 45,6 milhões.

Categoria de compensação	Custo anual
Salários da base	US $ 32,4 milhões
Seguro de saúde	US $ 5,7 milhões
Benefícios de aposentadoria	US $ 4,2 milhões	Bônus e incentivos	US $ 3,3 milhões

Custos de conformidade regulatória

As despesas de conformidade para Carter Bankshares em 2023 totalizaram US $ 6,3 milhões.

• Relatórios legais e regulatórios: US $ 2,8 milhões
• Treinamento de auditoria e conformidade: US $ 1,9 milhão
• Tecnologia regulatória: US $ 1,6 milhão

Despesas de marketing e aquisição de clientes

As despesas de marketing para 2023 foram de US $ 5,2 milhões.

Canal de marketing	Gasto anual
Marketing digital	US $ 2,3 milhões
Publicidade tradicional	US $ 1,5 milhão
Campanhas de aquisição de clientes	US $ 1,4 milhão

Carter Bankshares, Inc. (CARE) - Modelo de negócios: fluxos de receita

Receita de juros de empréstimos

Para o ano fiscal de 2023, o Carter Bank relatou US $ 176,3 milhões na receita total de juros. Repartição da receita de juros da carteira de empréstimos:

Categoria de empréstimo	Receita de juros
Empréstimos imobiliários comerciais	US $ 84,5 milhões
Comercial & Empréstimos industriais	US $ 52,2 milhões
Empréstimos ao consumidor	US $ 39,6 milhões

Taxas de serviço bancário

Toal de serviço bancário para 2023 foram US $ 42,7 milhões. A estrutura de taxas inclui:

• Taxas de manutenção de conta: US $ 18,3 milhões
• Taxas de cheque especial: US $ 12,4 milhões
• Taxas de transferência de arame: US $ 6,2 milhões
• Taxas de transação ATM: US $ 5,8 milhões

Comissões de produtos de investimento

A receita do produto de investimento totalizou US $ 24,6 milhões em 2023, com a seguinte distribuição:

Produto de investimento	Receita da Comissão
Fundos mútuos	US $ 10,2 milhões
Planejamento de aposentadoria	US $ 8,7 milhões
Serviços de corretagem	US $ 5,7 milhões

Taxas de transação bancária digital

As taxas de transação bancária digital totalizaram US $ 15,3 milhões Em 2023:

• Transações bancárias móveis: US $ 8,6 milhões
• Processamento de pagamento online: US $ 4,7 milhões
• Taxas de pagamento da conta digital: US $ 2 milhões

Receita de serviços de gerenciamento de patrimônio

Serviços de gerenciamento de patrimônio gerados US $ 31,5 milhões em receita para 2023:

Categoria de serviço	Receita
Gestão de ativos	US $ 18,9 milhões
Aviso financeiro	US $ 12,6 milhões

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Value Propositions

You're looking at the core promises Carter Bankshares, Inc. makes to its customers and the market as of late 2025. These aren't just marketing slogans; they are backed by the bank's financial structure and operational focus.

Home of Lifetime Free Checking (signature, long-standing product)

This product is positioned as a no-cost, foundational banking relationship builder. It is a long-standing offering designed to attract and retain customers seeking simplicity and freedom from monthly fees.

Feature Detail	Lifetime Free Checking Data (Effective as of late 2025)
Monthly Service Charge	$0.00
Minimum Deposit to Open	$100
Interest Bearing	No
Annual Percentage Yield (APY)	0.00%

The bank also offers alternatives like the Lifetime Plus Checking, which requires 15 point-of-sale debit card transactions and eStatement enrollment to earn interest, with qualifying tiers offering up to 5.00% APY on balances up to $15,000.

Local decision-making and community-focused commercial lending

Carter Bankshares, Inc. emphasizes its local approach to commercial lending, which supports its community focus. This is evident in the portfolio's composition and recent growth figures.

• Total Portfolio Loans as of September 30, 2025: $3.8 billion.
• Annualized Portfolio Loan Growth in Q3 2025: 9.4%.
• Year-over-Year Portfolio Loan Growth (vs. September 30, 2024): $239.8 million.
• Construction loans funded Year-to-Date 2025: Loan production funded at a weighted average rate of 6.77% YTD.
• Future Construction Loan Pipeline: Approximately $450 million expected to fund over the next 12-18 months.

The commercial loan book shows a significant concentration in real estate-backed assets, a key factor in their underwriting focus.

Commercial Loan Segment Detail	Q1 2025 Growth (vs. Dec 31, 2024)
Commercial Real Estate (CRE) Loans	Increase of $46.0 million
Residential Mortgages	Increase of $23.8 million
Commercial & Industrial (C&I) Loans	Increase of $3.5 million

As of December 31, 2024, approximately 94.1% of the commercial loan portfolio was secured by real estate.

Financial stability and well-capitalized position for depositors

Depositor confidence is supported by Carter Bankshares, Inc.'s strong capital and liquidity metrics reported for the third quarter of 2025.

Capital/Liquidity Metric (as of September 30, 2025)	Amount / Ratio
Total Assets	$4.84 billion
Tier 1 Capital Ratio	10.66%
Leverage Ratio	9.41%
Total Risk-Based Capital Ratio	11.91%
Total Available Liquidity	$1.2 billion
Total Available Liquidity / Uninsured Deposits Coverage	157.1%

The bank is actively managing its balance sheet, with Total Deposits at $4.2 billion as of Q3 2025. A significant portion, 78.2%, of these deposits comes from retail customers, suggesting a stable funding base.

Full suite of consumer, mortgage, and treasury management services

Carter Bankshares, Inc. provides a comprehensive set of banking tools beyond basic checking, driving core revenue streams.

• Net Interest Income (Q3 2025): $33.7 million.
• Year-over-Year Net Interest Income Increase (Q3 2025 vs. Q3 2024): $4.9 million or 17.1%.
• Net Interest Margin (NIM) in Q3 2025: 2.86%.
• Total Noninterest Income for the nine months ended September 30, 2025: Increased 7.4% year-over-year, partially due to a $1.9 million gain on a BOLI death benefit.

The bank offers consumer loans including auto financing, home equity lines of credit, and credit cards, alongside treasury management services for businesses.

Personalized service and accessible banking solutions

Personalized service is tied to the local branch network and digital accessibility.

• Branch Network: Operates 64 branches across Virginia and North Carolina.
• Digital Tools: Includes Online Banking, Bill Pay, eStatements, and Mobile Check Deposit.
• ATM Access: Nationwide network access via MoneyPass® ATM Network.

The bank is focused on operational efficiency, with the GAAP efficiency ratio improving to 73.43% in Q3 2025 from 78.63% in Q2 2025.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Customer Relationships

You're looking at how Carter Bankshares, Inc. (CARE) maintains its connection with its customer base as of late 2025, which is heavily rooted in a traditional, high-touch community banking approach, even while digital services are present.

Dedicated relationship managers for commercial clients are central to the strategy for business customers. While the exact number of relationship managers isn't public, the focus in 2025 was explicitly on building and enhancing relationships through core deposit acquisition and diversified loan growth. The scale of the operation supporting this is seen in the total portfolio loans, which stood at $3.8 billion at September 30, 2025. The company also integrated new relationships following a branch acquisition in May 2025, which was expected to add close to $60 million in funding to the deposit base.

The community-focused, high-touch service model is physically supported by a network of 64 branches operating across Virginia and North Carolina as of May 23, 2025. This physical presence underpins the bank's identity as a state-chartered community bank. The customer base leans heavily on traditional banking relationships, with the deposit base being 78.2% retail customers as of the third quarter of 2025. This retail focus is a key driver for the bank's overall deposit growth, which was up 3.1% compared to the third quarter of 2024.

Digital self-service via mobile app and online banking is available, though the search results do not provide specific metrics like active user counts or transaction volumes for 2025. However, the bank does generate revenue from digital channels, as evidenced by service charges, commissions and fees increasing by $0.1 million compared to the third quarter of 2024. This suggests ongoing, if not leading, digital transaction activity.

Information regarding proactive Financial Wellness Check consultations is not detailed with specific 2025 figures in the available reports. Still, the emphasis on building long-term, sticky relationships is clear from the management commentary around deposit acquisition and the continuation of signature products like the 'Home of Lifetime Free Checking,' a product launched back in 1974, showing a commitment to enduring customer value.

Here's a quick look at the scale of the customer base and operational footprint as of mid-to-late 2025:

Metric	Value	Date/Period
Total Assets	$4.8 billion	June 30, 2025
Total Portfolio Loans	$3.8 billion	September 30, 2025
Number of Branches	64	May 23, 2025
Retail Customer Deposit Mix	78.2%	Q3 2025
Year-over-Year Deposit Growth	3.1%	Compared to Q3 2024
QoQ Increase in Service Charges/Fees	$0.1 million	Q3 2025 vs Q2 2025

The bank's relationship strategy is also reflected in its capital management, where it continued share repurchases as a way to return value to shareholders, buying back 262,269 shares in the third quarter of 2025 alone.

The core relationship drivers for Carter Bankshares, Inc. (CARE) in 2025 include:

• Maintaining a physical presence with 64 branches.
• Focusing on core deposit acquisition.
• Servicing a base that is predominantly retail, at 78.2%.
• Providing a full range of deposit products.

Finance: draft 13-week cash view by Friday.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Channels

You're looking at how Carter Bankshares, Inc. reaches its customers across Virginia and North Carolina. It's a mix of the traditional handshake and the digital click, which makes sense for a community bank of this size.

The physical footprint remains a core channel. As of September 30, 2025, Carter Bankshares, Inc. operates 64 branches across Virginia and North Carolina. This network supports the bank's $4.8 billion in total assets reported at that date. You should note that this count reflects the completion of the Purchase and Assumption agreement in May 2025, which brought in deposits from two former First Reliance Bank branches in North Carolina. Management had previously stated that this transaction would result in operating 66 locations throughout Virginia and North Carolina, so keep an eye on whether the final count settled at 64 or 66 following any subsequent integration or consolidation.

The physical channel is supported by direct relationship managers.

• Loan officers and commercial market executives drive business development directly.
• These professionals focus on expanding the commercial lending platform.
• The bank noted a 9.4% annualized loan growth as of September 30, 2025, partly attributed to adding seasoned commercial lenders in key markets.

Here's a look at some of the key leadership driving strategy and operations through these channels:

Title	Name
Chief Executive Officer	Litz H. Van Dyke
President and Chief Strategy Officer	Bradford N. Langs
Senior Executive Vice President and Chief Financial Officer	Wendy S. Bell
Senior Executive Vice President, Chief Credit Officer	Tony E. Kallsen
Executive Vice President and Chief Retail Banking Officer	Tami M. Buttrey

For customers preferring self-service, the digital channels are essential. Carter Bank & Trust offers a full suite of online banking products designed to handle daily transactions remotely. This is how they compete on convenience against larger institutions.

The online banking portal and mobile application provide access to:

• Mobile banking functionality.
• Bill pay services.
• eStatements for paperless record-keeping.
• Mobile deposit capabilities.
• Digital wallet services integration.

The corporate website serves as the primary informational gateway and a key point of entry for new customer acquisition. You can find comprehensive information on the bank's offerings, including its signature product, the "Home of Lifetime Free Checking," which dates back to 1974. Critically, the website supports online account opening, which is a direct digital channel for growing the deposit base. The bank is committed to enhancing its brand image, and the website is central to that effort.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Customer Segments

You're looking at the core groups Carter Bankshares, Inc. serves to generate its revenue, primarily through deposits and loans as of late 2025.

The deposit base shows a strong reliance on individual customers, which management views as a granular and stable funding source. As of the third quarter of 2025, total deposits stood at $4.2 billion.

The composition of these deposits is heavily weighted toward individuals:

• Retail/Consumer customers represent 78.2% of total deposits.

The lending side of the business, which drives interest income, shows growth across several key areas. Total portfolio loans reached $3.8 billion as of September 30, 2025, reflecting an annualized growth of 9.4% since June 30, 2025.

Here is a breakdown of the loan growth experienced in the third quarter of 2025 compared to the end of the second quarter of 2025, which illustrates the focus on these customer segments:

Customer Segment Focus	Loan Portfolio Component	Growth Amount (vs. Q2 2025)
Commercial Real Estate (CRE) developers and investors	Commercial Real Estate Loans (CRE)	$62.4 million increase
Residential mortgage and consumer loan borrowers	Residential Mortgages	$23.1 million increase
Small to mid-sized businesses	Construction Loans	$23.1 million increase
Residential mortgage and consumer loan borrowers	Other Consumer Loans	$1.1 million increase

For Small to mid-sized businesses, specifically looking at Commercial and Industrial (C&I) lending, data from the first quarter of 2025 indicated growth in that specific category as well, with C&I loans increasing by $3.5 million compared to December 31, 2024. Management has stated a focus on increasing market share in target growth markets, including C&I.

The bank also serves customers requiring treasury services, which typically accompanies the Small to mid-sized business segment. The overall loan portfolio growth in Q3 2025 was driven by these segments, though the overall portfolio was impacted by a large nonaccrual in the 'Other' segment related to the Justice Entities, which had an aggregate principal balance of $228.6 million on nonaccrual status as of September 30, 2025.

Carter Bankshares, Inc. is also actively expanding its physical footprint to better serve these segments, having completed the acquisition of two North Carolina branches in Q2 2025, which added $55.9 million in deposits.

The bank's focus areas for future growth include enhancing technology, operations, customer experience, C&I, and channel delivery.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive the engine at Carter Bankshares, Inc. as of late 2025. For a bank, the cost of money-interest expense-is usually the biggest lever, but personnel and technology are climbing fast. Here's the quick math on what it costs to run the operation, based on the latest reported figures, primarily from Q2 and Q3 2025.

Interest Expense on deposits and FHLB borrowings

The cost of funding has been actively managed, benefiting from the Federal Reserve's rate cuts in late 2024. You can see the impact on the cost of deposits, even as the balance of interest-bearing deposits grew due to the branch acquisition.

• Total interest-bearing deposit costs decreased by 16 basis points to 2.70% in the second quarter of 2025 compared to the first quarter of 2025.
• The balance of average interest-bearing deposits increased by \$31.8 million compared to the first quarter of 2025, largely due to the branch purchase.
• Interest Expense for the first quarter of 2025 was \$25,869 thousand.
• Federal Home Loan Bank (FHLB) borrowings increased by \$39.2 million to \$119.5 million in Q2 2025 versus Q1 2025, and further increased to \$175.5 million at September 30, 2025.

Personnel costs for 680 full-time associates (salaries and benefits)

Personnel costs saw a slight uptick in Q2 2025, but the nine-month trend shows a net decrease due to accounting for loan growth. Honestly, managing this line item is always a balancing act between competitive pay and operational efficiency.

• Salaries and employee benefits increased by \$0.4 million in the second quarter of 2025, driven by higher medical expenses and the inclusion of ten full-time associates retained from the Branch Purchase.
• For the nine months ended September 30, 2025, total salary expenses decreased by \$1.3 million compared to the prior year, partially due to higher salary cost deferrals of \$5.0 million associated with higher loan growth.
• Carter Bankshares, Inc. employed 680 total employees as of December 31, 2024, which you are using as the current headcount context for 2025,.

Occupancy and equipment expenses for the branch network

Occupancy costs are directly tied to the physical footprint, so the acquisition of two North Carolina branches in Q2 2025 immediately impacted this line. This is a fixed cost that scales with physical expansion.

• Occupancy expense, net, increased by \$0.4 million in the second quarter of 2025, primarily due to additional software and maintenance expenses and higher depreciation expense resulting from the Branch Purchase.
• For the nine months ended September 30, 2025, occupancy expenses, net, increased by \$1.8 million compared to the same period in 2024.

Data processing and technology costs (increased in 2025)

Technology is definitely an area of rising expense, reflecting the need to keep systems current. You see this reflected in the year-to-date comparisons.

• Data processing expenses increased by \$0.6 million in the first quarter of 2025 compared to the fourth quarter of 2024, due to general inflationary cost increases for service agreements entered into at the start of 2025.
• For the nine months ended September 30, 2025, data processing expenses increased by \$0.7 million compared to the same period in 2024.

Provision for credit losses (recovery of \$2.3 million in Q2 2025)

This is the most volatile cost in banking, reflecting changes in credit outlook rather than fixed operations. The swing from recovery to provision shows how quickly this can change.

• The provision for credit losses in the second quarter of 2025 was a recovery of (\$2.3 million), compared to a recovery of (\$2.0 million) in Q1 2025.
• This swung back to a provision expense of \$2.9 million in the third quarter of 2025.
• The specific reserves with respect to the Bank's largest NPL credit relationship were \$24.0 million at June 30, 2025, down from \$27.1 million at March 31, 2025.

Here is a summary of the key quarterly expense movements impacting the Cost Structure:

Cost Component	Q2 2025 Amount/Change	Q3 2025 Provision/Expense	Context/Comparison
Provision for Credit Losses	Recovery of (\$2.3 million)	Expense of \$2.9 million	Q2 recovery driven by reserve rate decline; Q3 expense swing noted.
Salaries and Benefits (Change)	Increase of \$0.4 million	Decrease of \$1.3 million (9 months YTD)	Q2 increase due to medical/new hires; YTD decrease due to loan growth deferrals.
Occupancy Expense, Net (Change)	Increase of \$0.4 million	Increase of \$1.8 million (9 months YTD)	Q2 increase due to branch acquisition-related software/depreciation.
Data Processing Costs (Change)	Increase of \$0.6 million (Q1 vs Q4 2024)	Increase of \$0.7 million (9 months YTD)	Reflects inflationary cost increases for service agreements.
FHLB Borrowings (Balance)	\$113.5 million (Q2 End)	\$175.5 million (Q3 End)	Increased borrowings to fund loan growth.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Revenue Streams

You're looking at how Carter Bankshares, Inc. actually brings in the money, which is pretty standard for a community bank but with some specific drivers you need to watch. Their revenue streams are built on the core banking model, but the mix and performance of those streams tell a story about their current asset quality and interest rate positioning.

The primary engine is the spread between what they earn on assets and what they pay on liabilities. For the nine months ended September 30, 2025, Carter Bankshares, Inc. reported \$96.2 million in Net Interest Income (NII). This compares to \$85.3 million for the same nine-month period in 2024. Looking at the most recent quarter, Q3 2025 NII was \$33.7 million, up from \$32.4 million in Q2 2025. That quarterly NII represented a 17.1% increase compared to the year-ago quarter.

This interest income is generated by their earning assets, most notably the loan book. At September 30, 2025, the total portfolio loans for Carter Bankshares, Inc. stood at \$3.8 billion. This represented a 9.4% annualized growth rate from the end of Q2 2025.

Here's a quick look at the key components that feed into the top line, even if the exact breakdown isn't always fully itemized in the public summaries:

Revenue Component	Latest Reported Figure	Period/Date
Net Interest Income (NII)	\$96.2 million	YTD through September 30, 2025
Net Interest Income (NII)	\$33.7 million	Q3 2025
Total Portfolio Loans	\$3.8 billion	September 30, 2025
Total Noninterest Income	\$5.4 million	Q3 2025

Beyond the core lending, non-interest income contributes, though it can be lumpy due to one-time events. For Q3 2025, total noninterest income was \$5.4 million. This was an increase of \$0.5 million, or 9.4%, compared to Q2 2025. The drivers here include service charges and fees, plus income from investments like Bank Owned Life Insurance (BOLI).

The BOLI component provided a notable boost in the first half of the year. Specifically, Carter Bankshares, Inc. recorded a \$1.9 million gain on a BOLI death benefit within other noninterest income during Q1 2025. Management is actively exchanging BOLI to enhance ratings and yields, so you should watch for activity here.

The interest and dividends derived from the securities portfolio are embedded within the Net Interest Income calculation, as the securities portfolio size was approximately \$727.9 million at September 30, 2025. Remember, the overall NII performance is heavily influenced by the bank's liability sensitivity, meaning those recent Federal Reserve rate reductions provided a tailwind to NII by lowering funding costs.

You should track the noninterest income components closely because they are less predictable:

• Noninterest income for the nine months ended September 30, 2025, increased \$1.2 million year-over-year.
• Q3 2025 noninterest income included a \$0.1 million increase in service charges, commissions and fees quarter-over-quarter.
• The Q1 2025 BOLI gain of \$1.9 million significantly lifted that quarter's noninterest income.

Finance: draft 13-week cash view by Friday.