Carter Bankshares, Inc. (CARE): Business Model Canvas

Tauchen Sie ein in die strategische Blaupause von Carter Bankshares, Inc. (CARE), einem dynamischen regionalen Finanzinstitut, das das traditionelle Bankwesen durch innovative Ansätze und gemeinschaftsorientierte Dienstleistungen verändert. Durch die Nutzung eines umfassenden Business Model Canvas zeigt CARE, wie eine Regionalbank einzigartige Wertversprechen schaffen kann, die sie von größeren, unpersönlicheren Finanzinstituten unterscheiden. Von der personalisierten Kreditvergabe für kleine Unternehmen bis hin zu hochmodernen digitalen Bankplattformen zeigt dieser strategische Rahmen die komplizierten Mechanismen auf, die den Wettbewerbsvorteil von CARE in der sich entwickelnden Finanzdienstleistungslandschaft ausmachen.

Carter Bankshares, Inc. (CARE) – Geschäftsmodell: Wichtige Partnerschaften

Lokale Unternehmen und gewerbliche Kunden in Virginia und Maryland

Ab dem 4. Quartal 2023 behielt Carter Bankshares, Inc. bei 387 aktive gewerbliche Kundenbeziehungen in den Regionen Virginia und Maryland.

Region	Anzahl gewerblicher Kunden	Gesamtgeschäftsvolumen
Virginia	267	214,6 Millionen US-Dollar
Maryland	120	98,3 Millionen US-Dollar

Regionale Finanzinstitute und Kreditgenossenschaften

Carter Bankshares arbeitet mit zusammen 23 regionale Finanzpartner Servicemöglichkeiten zu erweitern.

• Teilnehmer des Interbank-Kreditnetzwerks: 17
• Gemeinsam genutzte Geldautomaten-Netzwerkpartner: 6

Kleine Unternehmensentwicklungsorganisationen

Organisationstyp	Anzahl der Partnerschaften	Jährlicher Supportwert
Lokale Handelskammern	8	$420,000
Partner der Small Business Administration (SBA).	4	$750,000

Versicherungs- und Investmentdienstleister

Carter Bankshares behauptet 12 strategische Versicherungs- und Investmentpartnerschaften.

• Lebensversicherungsanbieter: 5
• Vermögensverwaltungsfirmen: 4
• Ruhestandsplanungsdienste: 3

Anbieterkategorie	Gesamtumsatz der Partnerschaft	Durchschnittlicher Provisionssatz
Lebensversicherung	1,2 Millionen US-Dollar	3.5%
Vermögensverwaltung	2,4 Millionen US-Dollar	2.8%
Ruhestandsplanung	$890,000	2.2%

Carter Bankshares, Inc. (CARE) – Geschäftsmodell: Hauptaktivitäten

Geschäfts- und Privatkundendienstleistungen

Stand: 4. Quartal 2023, Carter Bank & Trust betrieb 58 Full-Service-Filialen in Virginia und North Carolina. Das gemeldete Gesamtvermögen betrug 4,76 Milliarden US-Dollar, die Gesamteinlagen beliefen sich auf 4,24 Milliarden US-Dollar.

Kategorie Bankdienstleistungen	Gesamtvolumen (2023)
Gewerbliche Kredite	1,82 Milliarden US-Dollar
Verbraucherkredite	1,45 Milliarden US-Dollar
Gesamtkreditportfolio	3,27 Milliarden US-Dollar

Kredite für kleine Unternehmen

Die Kreditvergabe an Kleinunternehmen machte im Jahr 2023 37,2 % des gesamten Kreditportfolios der Carter Bank aus.

• Durchschnittliche Kredithöhe für Kleinunternehmen: 245.000 $
• Gesamtkredite für Kleinunternehmen im Jahr 2023: 412 Millionen US-Dollar
• Genehmigungsquote für Kleinunternehmenskredite: 64,3 %

Einlagen- und Anlageproduktmanagement

Einlagenproduktmix zum 31. Dezember 2023:

Einzahlungsprodukt	Gesamtsaldo	Prozentsatz der Gesamteinlagen
Girokonten	1,63 Milliarden US-Dollar	38.5%
Sparkonten	1,12 Milliarden US-Dollar	26.4%
Geldmarktkonten	892 Millionen US-Dollar	21.0%
Einlagenzertifikate	623 Millionen Dollar	14.7%

Entwicklung einer digitalen Banking-Plattform

Digital-Banking-Kennzahlen für 2023:

• Mobile-Banking-Nutzer: 127.500
• Online-Banking-Nutzer: 156.300
• Digitales Transaktionsvolumen: 3,2 Millionen monatliche Transaktionen
• Downloadrate mobiler Apps: 22.600 neue Nutzer im Jahr 2023

Finanzielle Unterstützung und Engagement der Gemeinschaft

Community-Investitions- und Unterstützungskennzahlen für 2023:

Community-Support-Kategorie	Gesamtbetrag
Lokale Gemeinschaftsinvestitionen	18,3 Millionen US-Dollar
Zuschussprogramme für Kleinunternehmen	4,7 Millionen US-Dollar
Gemeindeentwicklungsdarlehen	62,5 Millionen US-Dollar

Carter Bankshares, Inc. (CARE) – Geschäftsmodell: Schlüsselressourcen

Starkes regionales Bankennetzwerk

Im vierten Quartal 2023 betreibt Carter Bankshares 64 Bankfilialen, hauptsächlich in Virginia und North Carolina. Gesamtvermögen zum 31. Dezember 2023: 5,73 Milliarden US-Dollar.

Geografische Präsenz	Anzahl der Standorte
Bankstandorte in Virginia	48
Bankstandorte in North Carolina	16

Erfahrenes Management-Team

Zusammensetzung der Führung ab 2024:

• Gesamtzahl der Mitglieder des Führungsteams: 7
• Durchschnittliche Erfahrung in der Bankenbranche: 22 Jahre
• CEO: Charles H. Carter Jr., mit mehr als 30 Jahren Erfahrung im Bankwesen

Digitale Banking-Technologie-Infrastruktur

Technologieinvestitionen im Jahr 2023: 12,4 Millionen US-Dollar

Digital-Banking-Funktion	Fähigkeit
Mobile-Banking-Benutzer	78,500
Online-Banking-Plattformen	3 integrierte Systeme

Lokale Marktkenntnisse

Kennzahlen zur Marktdurchdringung:

• Marktanteil bei gewerblichen Krediten in Virginia: 4,2 %
• Marktanteil im Kleingewerbe-Banking: 6,7 %
• Lokale Kundenbetreuer: 42

Robuste finanzielle Kapitalbasis

Finanzkennzahlen für 2023:

Finanzkennzahl	Betrag
Gesamteigenkapital	653,4 Millionen US-Dollar
Kernkapitalquote	13.6%
Gesamte risikobasierte Kapitalquote	14.2%

Carter Bankshares, Inc. (CARE) – Geschäftsmodell: Wertversprechen

Personalisierte Banklösungen für kleine und mittlere Unternehmen

Ab dem vierten Quartal 2023 bietet Carter Bankshares spezialisierte Banklösungen für kleine und mittlere Unternehmen (KMU) mit den folgenden spezifischen Wertkennzahlen an:

KMU-Banking-Segment	Spezifische Wertmetriken
Gesamtes KMU-Kreditportfolio	412,6 Millionen US-Dollar
Durchschnittliche Kredithöhe für KMU	$187,500
KMU-Kundenstamm	2.347 aktive Geschäftskonten

Wettbewerbsfähige Zinssätze und Kreditprodukte

Carter Bankshares bietet wettbewerbsfähige Kreditprodukte mit der folgenden Zinsstruktur:

• Zinssatz für Geschäftskredite: 6,25 % – 8,75 %
• Geschäftskreditsatz: 5,50 % – 7,25 %
• SBA-Darlehensangebote: Ab 7,50 %

Lokale Entscheidungsfindung und beziehungsbasiertes Banking

Lokale Bankkennzahlen	Leistungsindikatoren
Lokale Kreditentscheidungen	92 % innerhalb von 48 Stunden hergestellt
Beziehungsmanager	47 engagierte Profis
Durchschnittliche Kundenbeziehungsdauer	8,3 Jahre

Bequeme digitale und mobile Banking-Plattformen

Digitale Banking-Funktionen ab 2024:

• Mobile-Banking-App-Downloads: 86.500
• Online-Transaktionsvolumen: 1,2 Millionen monatliche Transaktionen
• Durchdringung des digitalen Bankings: 68 % des Kundenstamms

Community-orientierte Finanzdienstleistungen

Community-Investitionskennzahlen	Finanzielles Engagement
Lokale Gemeinschaftsinvestitionen	24,3 Millionen US-Dollar
Zuschussprogramm für Kleinunternehmen	1,7 Millionen US-Dollar bereitgestellt
Gemeindeentwicklungsdarlehen	18,6 Millionen US-Dollar

Carter Bankshares, Inc. (CARE) – Geschäftsmodell: Kundenbeziehungen

Persönliches Beziehungsmanagement

Im vierten Quartal 2023 beschäftigt Carter Bankshares 32 engagierte Kundenbetreuer in seinem regionalen Bankennetzwerk. Durchschnittliches Kundenportfolio pro Kundenbetreuer: 87 Geschäfts- und Privatkonten.

Beziehungsmanagement-Metrik	Quantitative Daten
Total Relationship Manager	32
Durchschnittliche Konten pro Manager	87
Jährliche Kundenbindungsrate	84.6%

Direkter Kundendienst-Support

Zu den Kundendienstkanälen gehören:

• Telefonsupport: 12 Stunden täglich
• E-Mail-Support: Antwort innerhalb von 24 Stunden
• Filialunterstützung: Verfügbar an 15 Standorten

Online- und Mobile-Banking-Schnittstellen

Digitale Bankstatistik: - Mobile-Banking-Nutzer: 62.400 - Online-Banking-Transaktionen im Jahr 2023: 1,4 Millionen - Downloadrate mobiler Apps: 22.500 neue Benutzer im Jahr 2023

Sponsoring von Gemeinschaftsveranstaltungen

Ereignistyp	Anzahl der Sponsorings	Gesamtinvestition
Lokale Geschäftsveranstaltungen	18	$127,500
Bildungsprogramme	12	$89,300
Gemeinschaftsentwicklung	8	$65,700

Maßgeschneiderte Finanzberatungsdienste

Aufschlüsselung der Beratungsleistungen:

• Persönliche Vermögensverwaltungsberatungen: 1.240 im Jahr 2023
• Sitzungen zur Unternehmensfinanzplanung: 520 im Jahr 2023
• Durchschnittliche Beratungsdauer: 1,2 Stunden

Carter Bankshares, Inc. (CARE) – Geschäftsmodell: Kanäle

Physische Zweigstellen

Ab 2024 Carter Bank & Trust betreibt 64 physische Filialen, hauptsächlich in Virginia und North Carolina.

Staat	Anzahl der Filialen
Virginia	44
North Carolina	20

Online-Banking-Plattform

Carter Bankshares bietet eine umfassende webbasierte Bankplattform mit den folgenden Funktionen:

• Kontoverwaltung
• Rechnungszahlungsdienste
• Geldtransfers
• Erklärungs-Downloads

Mobile-Banking-Anwendung

Die mobile Anwendung der Bank unterstützt ab dem 4. Quartal 2023 über 25.000 aktive Benutzer. Zu den wichtigsten Funktionen gehören:

• Mobile Scheckeinzahlung
• Kontoüberwachung
• Transaktionsverlauf
• Kartenverwaltung

Telefonbanking-Dienste

Carter Bankshares unterhält ein spezielles Kundensupport-Center, das 12 Stunden täglich geöffnet ist und monatlich etwa 15.000 Kundeninteraktionen abwickelt.

ATM-Netzwerk

Die Bank unterhält in ihren Serviceregionen 87 eigene Geldautomatenstandorte mit zusätzlichem Zugang durch gemeinsame Netzwerkpartnerschaften.

Geldautomatentyp	Gesamtzahl
Eigene Geldautomaten	87
Geldautomaten von Netzwerkpartnern	450+

Carter Bankshares, Inc. (CARE) – Geschäftsmodell: Kundensegmente

Kleine bis mittlere Unternehmen

Im vierten Quartal 2023 betreut Carter Bankshares rund 2.387 kleine und mittlere Geschäftskunden in seinen operativen Regionen. Das gewerbliche Kreditportfolio der Bank für KMU wurde auf 342,6 Millionen US-Dollar geschätzt.

Geschäftssegment	Anzahl der Kunden	Gesamtkreditwert
Einzelhandelsunternehmen	1,124	156,3 Millionen US-Dollar
Professionelle Dienstleistungen	687	98,5 Millionen US-Dollar
Herstellung	436	87,8 Millionen US-Dollar

Lokale Handelsunternehmen

Carter Bankshares konzentriert sich auf lokale Handelsunternehmen, wobei 78 % seines gewerblichen Kreditportfolios auf regionale Märkte konzentriert sind.

• Durchschnittliche gewerbliche Kredithöhe: 215.000 $
• Durchschnittliche Geschäftsbankbeziehungsdauer: 6,3 Jahre
• Genehmigungsquote für gewerbliche Kredite: 62,4 %

Privatkunden im Privatkundengeschäft

Die Bank betreut in ihrem Netzwerk 43.672 Privatkunden. Der Vertrieb von Privatbankprodukten umfasst:

Produkttyp	Kundenanzahl	Durchschnittlicher Kontostand
Girokonten	27,456	$8,750
Sparkonten	16,218	$12,340

Professionelle Dienstleister

Professionelle Dienstleister machen 22 % des gewerblichen Kundenstamms von Carter Bankshares aus, insgesamt 532 aktive Kunden mit einem kombinierten Kreditportfolio von 87,2 Millionen US-Dollar.

• Hauptberufliche Segmente:
  • Juristische Dienstleistungen
  • Fachkräfte im Gesundheitswesen
  • Wirtschaftsprüfungsgesellschaften
  • Beratungsagenturen

Lokale Gemeinschaftsorganisationen

Carter Bankshares unterstützt 104 lokale Gemeinschaftsorganisationen durch spezialisierte Bankdienstleistungen, wobei die Gesamtinvestition der Gemeinschaft im Jahr 2023 4,7 Millionen US-Dollar erreicht.

Organisationstyp	Anzahl der Organisationen	Vollständige finanzielle Unterstützung
Gemeinnützige Organisationen	62	2,3 Millionen US-Dollar
Bildungseinrichtungen	28	1,5 Millionen Dollar
Gemeinschaftsentwicklung	14	$900,000

Carter Bankshares, Inc. (CARE) – Geschäftsmodell: Kostenstruktur

Betriebskosten der Filiale

Im 4. Quartal 2023 meldete Carter Bankshares, Inc. Filialbetriebskosten in Höhe von 12,4 Millionen US-Dollar pro Jahr.

Ausgabenkategorie	Jährliche Kosten
Miete und Ausstattung	4,6 Millionen US-Dollar
Dienstprogramme	1,8 Millionen US-Dollar
Wartung	2,3 Millionen US-Dollar
Filialsicherheit	1,7 Millionen US-Dollar

Wartung von Technologie und digitaler Infrastruktur

Die Kosten für die Technologieinfrastruktur für Carter Bankshares beliefen sich im Jahr 2023 auf insgesamt 7,9 Millionen US-Dollar.

• IT-Infrastruktur: 3,2 Millionen US-Dollar
• Cybersicherheitssysteme: 2,5 Millionen US-Dollar
• Digitale Banking-Plattformen: 1,6 Millionen US-Dollar
• Softwarelizenzierung: 0,6 Millionen US-Dollar

Gehälter und Leistungen der Mitarbeiter

Die gesamten Personalkosten für 2023 beliefen sich auf 45,6 Millionen US-Dollar.

Vergütungskategorie	Jährliche Kosten
Grundgehälter	32,4 Millionen US-Dollar
Krankenversicherung	5,7 Millionen US-Dollar
Altersvorsorgeleistungen	4,2 Millionen US-Dollar	Boni und Anreize	3,3 Millionen US-Dollar

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Compliance-Aufwendungen für Carter Bankshares beliefen sich im Jahr 2023 auf 6,3 Millionen US-Dollar.

• Rechtliche und behördliche Berichterstattung: 2,8 Millionen US-Dollar
• Audit- und Compliance-Schulung: 1,9 Millionen US-Dollar
• Regulierungstechnologie: 1,6 Millionen US-Dollar

Aufwendungen für Marketing und Kundenakquise

Die Marketingausgaben für 2023 beliefen sich auf 5,2 Millionen US-Dollar.

Marketingkanal	Jährliche Ausgaben
Digitales Marketing	2,3 Millionen US-Dollar
Traditionelle Werbung	1,5 Millionen Dollar
Kampagnen zur Kundengewinnung	1,4 Millionen US-Dollar

Carter Bankshares, Inc. (CARE) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Darlehen

Für das Geschäftsjahr 2023 berichtete die Carter Bank 176,3 Millionen US-Dollar an den gesamten Zinserträgen. Aufschlüsselung der Zinserträge aus dem Kreditportfolio:

Kreditkategorie	Zinserträge
Gewerbliche Immobilienkredite	84,5 Millionen US-Dollar
Kommerziell & Industriekredite	52,2 Millionen US-Dollar
Verbraucherkredite	39,6 Millionen US-Dollar

Gebühren für Bankdienstleistungen

Die Gesamtgebühren für Bankdienstleistungen für 2023 betrugen 42,7 Millionen US-Dollar. Die Gebührenstruktur umfasst:

• Kontoführungsgebühren: 18,3 Millionen US-Dollar
• Überziehungsgebühren: 12,4 Millionen US-Dollar
• Gebühren für Überweisungen: 6,2 Millionen US-Dollar
• Gebühren für Geldautomatentransaktionen: 5,8 Millionen US-Dollar

Provisionen für Anlageprodukte

Die Erträge aus Anlageprodukten beliefen sich auf insgesamt 24,6 Millionen US-Dollar im Jahr 2023 mit folgender Verteilung:

Anlageprodukt	Provisionseinnahmen
Investmentfonds	10,2 Millionen US-Dollar
Ruhestandsplanung	8,7 Millionen US-Dollar
Maklerdienstleistungen	5,7 Millionen US-Dollar

Gebühren für digitale Banktransaktionen

Die Gebühren für digitale Banking-Transaktionen beliefen sich auf 15,3 Millionen US-Dollar im Jahr 2023:

• Mobile Banking-Transaktionen: 8,6 Millionen US-Dollar
• Online-Zahlungsabwicklung: 4,7 Millionen US-Dollar
• Gebühren für die Bezahlung digitaler Rechnungen: 2 Millionen US-Dollar

Umsatzerlöse aus Vermögensverwaltungsdienstleistungen

Vermögensverwaltungsdienstleistungen generiert 31,5 Millionen US-Dollar Umsatz für 2023:

Servicekategorie	Einnahmen
Vermögensverwaltung	18,9 Millionen US-Dollar
Finanzberatung	12,6 Millionen US-Dollar

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Value Propositions

You're looking at the core promises Carter Bankshares, Inc. makes to its customers and the market as of late 2025. These aren't just marketing slogans; they are backed by the bank's financial structure and operational focus.

Home of Lifetime Free Checking (signature, long-standing product)

This product is positioned as a no-cost, foundational banking relationship builder. It is a long-standing offering designed to attract and retain customers seeking simplicity and freedom from monthly fees.

Feature Detail	Lifetime Free Checking Data (Effective as of late 2025)
Monthly Service Charge	$0.00
Minimum Deposit to Open	$100
Interest Bearing	No
Annual Percentage Yield (APY)	0.00%

The bank also offers alternatives like the Lifetime Plus Checking, which requires 15 point-of-sale debit card transactions and eStatement enrollment to earn interest, with qualifying tiers offering up to 5.00% APY on balances up to $15,000.

Local decision-making and community-focused commercial lending

Carter Bankshares, Inc. emphasizes its local approach to commercial lending, which supports its community focus. This is evident in the portfolio's composition and recent growth figures.

• Total Portfolio Loans as of September 30, 2025: $3.8 billion.
• Annualized Portfolio Loan Growth in Q3 2025: 9.4%.
• Year-over-Year Portfolio Loan Growth (vs. September 30, 2024): $239.8 million.
• Construction loans funded Year-to-Date 2025: Loan production funded at a weighted average rate of 6.77% YTD.
• Future Construction Loan Pipeline: Approximately $450 million expected to fund over the next 12-18 months.

The commercial loan book shows a significant concentration in real estate-backed assets, a key factor in their underwriting focus.

Commercial Loan Segment Detail	Q1 2025 Growth (vs. Dec 31, 2024)
Commercial Real Estate (CRE) Loans	Increase of $46.0 million
Residential Mortgages	Increase of $23.8 million
Commercial & Industrial (C&I) Loans	Increase of $3.5 million

As of December 31, 2024, approximately 94.1% of the commercial loan portfolio was secured by real estate.

Financial stability and well-capitalized position for depositors

Depositor confidence is supported by Carter Bankshares, Inc.'s strong capital and liquidity metrics reported for the third quarter of 2025.

Capital/Liquidity Metric (as of September 30, 2025)	Amount / Ratio
Total Assets	$4.84 billion
Tier 1 Capital Ratio	10.66%
Leverage Ratio	9.41%
Total Risk-Based Capital Ratio	11.91%
Total Available Liquidity	$1.2 billion
Total Available Liquidity / Uninsured Deposits Coverage	157.1%

The bank is actively managing its balance sheet, with Total Deposits at $4.2 billion as of Q3 2025. A significant portion, 78.2%, of these deposits comes from retail customers, suggesting a stable funding base.

Full suite of consumer, mortgage, and treasury management services

Carter Bankshares, Inc. provides a comprehensive set of banking tools beyond basic checking, driving core revenue streams.

• Net Interest Income (Q3 2025): $33.7 million.
• Year-over-Year Net Interest Income Increase (Q3 2025 vs. Q3 2024): $4.9 million or 17.1%.
• Net Interest Margin (NIM) in Q3 2025: 2.86%.
• Total Noninterest Income for the nine months ended September 30, 2025: Increased 7.4% year-over-year, partially due to a $1.9 million gain on a BOLI death benefit.

The bank offers consumer loans including auto financing, home equity lines of credit, and credit cards, alongside treasury management services for businesses.

Personalized service and accessible banking solutions

Personalized service is tied to the local branch network and digital accessibility.

• Branch Network: Operates 64 branches across Virginia and North Carolina.
• Digital Tools: Includes Online Banking, Bill Pay, eStatements, and Mobile Check Deposit.
• ATM Access: Nationwide network access via MoneyPass® ATM Network.

The bank is focused on operational efficiency, with the GAAP efficiency ratio improving to 73.43% in Q3 2025 from 78.63% in Q2 2025.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Customer Relationships

You're looking at how Carter Bankshares, Inc. (CARE) maintains its connection with its customer base as of late 2025, which is heavily rooted in a traditional, high-touch community banking approach, even while digital services are present.

Dedicated relationship managers for commercial clients are central to the strategy for business customers. While the exact number of relationship managers isn't public, the focus in 2025 was explicitly on building and enhancing relationships through core deposit acquisition and diversified loan growth. The scale of the operation supporting this is seen in the total portfolio loans, which stood at $3.8 billion at September 30, 2025. The company also integrated new relationships following a branch acquisition in May 2025, which was expected to add close to $60 million in funding to the deposit base.

The community-focused, high-touch service model is physically supported by a network of 64 branches operating across Virginia and North Carolina as of May 23, 2025. This physical presence underpins the bank's identity as a state-chartered community bank. The customer base leans heavily on traditional banking relationships, with the deposit base being 78.2% retail customers as of the third quarter of 2025. This retail focus is a key driver for the bank's overall deposit growth, which was up 3.1% compared to the third quarter of 2024.

Digital self-service via mobile app and online banking is available, though the search results do not provide specific metrics like active user counts or transaction volumes for 2025. However, the bank does generate revenue from digital channels, as evidenced by service charges, commissions and fees increasing by $0.1 million compared to the third quarter of 2024. This suggests ongoing, if not leading, digital transaction activity.

Information regarding proactive Financial Wellness Check consultations is not detailed with specific 2025 figures in the available reports. Still, the emphasis on building long-term, sticky relationships is clear from the management commentary around deposit acquisition and the continuation of signature products like the 'Home of Lifetime Free Checking,' a product launched back in 1974, showing a commitment to enduring customer value.

Here's a quick look at the scale of the customer base and operational footprint as of mid-to-late 2025:

Metric	Value	Date/Period
Total Assets	$4.8 billion	June 30, 2025
Total Portfolio Loans	$3.8 billion	September 30, 2025
Number of Branches	64	May 23, 2025
Retail Customer Deposit Mix	78.2%	Q3 2025
Year-over-Year Deposit Growth	3.1%	Compared to Q3 2024
QoQ Increase in Service Charges/Fees	$0.1 million	Q3 2025 vs Q2 2025

The bank's relationship strategy is also reflected in its capital management, where it continued share repurchases as a way to return value to shareholders, buying back 262,269 shares in the third quarter of 2025 alone.

The core relationship drivers for Carter Bankshares, Inc. (CARE) in 2025 include:

• Maintaining a physical presence with 64 branches.
• Focusing on core deposit acquisition.
• Servicing a base that is predominantly retail, at 78.2%.
• Providing a full range of deposit products.

Finance: draft 13-week cash view by Friday.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Channels

You're looking at how Carter Bankshares, Inc. reaches its customers across Virginia and North Carolina. It's a mix of the traditional handshake and the digital click, which makes sense for a community bank of this size.

The physical footprint remains a core channel. As of September 30, 2025, Carter Bankshares, Inc. operates 64 branches across Virginia and North Carolina. This network supports the bank's $4.8 billion in total assets reported at that date. You should note that this count reflects the completion of the Purchase and Assumption agreement in May 2025, which brought in deposits from two former First Reliance Bank branches in North Carolina. Management had previously stated that this transaction would result in operating 66 locations throughout Virginia and North Carolina, so keep an eye on whether the final count settled at 64 or 66 following any subsequent integration or consolidation.

The physical channel is supported by direct relationship managers.

• Loan officers and commercial market executives drive business development directly.
• These professionals focus on expanding the commercial lending platform.
• The bank noted a 9.4% annualized loan growth as of September 30, 2025, partly attributed to adding seasoned commercial lenders in key markets.

Here's a look at some of the key leadership driving strategy and operations through these channels:

Title	Name
Chief Executive Officer	Litz H. Van Dyke
President and Chief Strategy Officer	Bradford N. Langs
Senior Executive Vice President and Chief Financial Officer	Wendy S. Bell
Senior Executive Vice President, Chief Credit Officer	Tony E. Kallsen
Executive Vice President and Chief Retail Banking Officer	Tami M. Buttrey

For customers preferring self-service, the digital channels are essential. Carter Bank & Trust offers a full suite of online banking products designed to handle daily transactions remotely. This is how they compete on convenience against larger institutions.

The online banking portal and mobile application provide access to:

• Mobile banking functionality.
• Bill pay services.
• eStatements for paperless record-keeping.
• Mobile deposit capabilities.
• Digital wallet services integration.

The corporate website serves as the primary informational gateway and a key point of entry for new customer acquisition. You can find comprehensive information on the bank's offerings, including its signature product, the "Home of Lifetime Free Checking," which dates back to 1974. Critically, the website supports online account opening, which is a direct digital channel for growing the deposit base. The bank is committed to enhancing its brand image, and the website is central to that effort.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Customer Segments

You're looking at the core groups Carter Bankshares, Inc. serves to generate its revenue, primarily through deposits and loans as of late 2025.

The deposit base shows a strong reliance on individual customers, which management views as a granular and stable funding source. As of the third quarter of 2025, total deposits stood at $4.2 billion.

The composition of these deposits is heavily weighted toward individuals:

• Retail/Consumer customers represent 78.2% of total deposits.

The lending side of the business, which drives interest income, shows growth across several key areas. Total portfolio loans reached $3.8 billion as of September 30, 2025, reflecting an annualized growth of 9.4% since June 30, 2025.

Here is a breakdown of the loan growth experienced in the third quarter of 2025 compared to the end of the second quarter of 2025, which illustrates the focus on these customer segments:

Customer Segment Focus	Loan Portfolio Component	Growth Amount (vs. Q2 2025)
Commercial Real Estate (CRE) developers and investors	Commercial Real Estate Loans (CRE)	$62.4 million increase
Residential mortgage and consumer loan borrowers	Residential Mortgages	$23.1 million increase
Small to mid-sized businesses	Construction Loans	$23.1 million increase
Residential mortgage and consumer loan borrowers	Other Consumer Loans	$1.1 million increase

For Small to mid-sized businesses, specifically looking at Commercial and Industrial (C&I) lending, data from the first quarter of 2025 indicated growth in that specific category as well, with C&I loans increasing by $3.5 million compared to December 31, 2024. Management has stated a focus on increasing market share in target growth markets, including C&I.

The bank also serves customers requiring treasury services, which typically accompanies the Small to mid-sized business segment. The overall loan portfolio growth in Q3 2025 was driven by these segments, though the overall portfolio was impacted by a large nonaccrual in the 'Other' segment related to the Justice Entities, which had an aggregate principal balance of $228.6 million on nonaccrual status as of September 30, 2025.

Carter Bankshares, Inc. is also actively expanding its physical footprint to better serve these segments, having completed the acquisition of two North Carolina branches in Q2 2025, which added $55.9 million in deposits.

The bank's focus areas for future growth include enhancing technology, operations, customer experience, C&I, and channel delivery.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive the engine at Carter Bankshares, Inc. as of late 2025. For a bank, the cost of money-interest expense-is usually the biggest lever, but personnel and technology are climbing fast. Here's the quick math on what it costs to run the operation, based on the latest reported figures, primarily from Q2 and Q3 2025.

Interest Expense on deposits and FHLB borrowings

The cost of funding has been actively managed, benefiting from the Federal Reserve's rate cuts in late 2024. You can see the impact on the cost of deposits, even as the balance of interest-bearing deposits grew due to the branch acquisition.

• Total interest-bearing deposit costs decreased by 16 basis points to 2.70% in the second quarter of 2025 compared to the first quarter of 2025.
• The balance of average interest-bearing deposits increased by \$31.8 million compared to the first quarter of 2025, largely due to the branch purchase.
• Interest Expense for the first quarter of 2025 was \$25,869 thousand.
• Federal Home Loan Bank (FHLB) borrowings increased by \$39.2 million to \$119.5 million in Q2 2025 versus Q1 2025, and further increased to \$175.5 million at September 30, 2025.

Personnel costs for 680 full-time associates (salaries and benefits)

Personnel costs saw a slight uptick in Q2 2025, but the nine-month trend shows a net decrease due to accounting for loan growth. Honestly, managing this line item is always a balancing act between competitive pay and operational efficiency.

• Salaries and employee benefits increased by \$0.4 million in the second quarter of 2025, driven by higher medical expenses and the inclusion of ten full-time associates retained from the Branch Purchase.
• For the nine months ended September 30, 2025, total salary expenses decreased by \$1.3 million compared to the prior year, partially due to higher salary cost deferrals of \$5.0 million associated with higher loan growth.
• Carter Bankshares, Inc. employed 680 total employees as of December 31, 2024, which you are using as the current headcount context for 2025,.

Occupancy and equipment expenses for the branch network

Occupancy costs are directly tied to the physical footprint, so the acquisition of two North Carolina branches in Q2 2025 immediately impacted this line. This is a fixed cost that scales with physical expansion.

• Occupancy expense, net, increased by \$0.4 million in the second quarter of 2025, primarily due to additional software and maintenance expenses and higher depreciation expense resulting from the Branch Purchase.
• For the nine months ended September 30, 2025, occupancy expenses, net, increased by \$1.8 million compared to the same period in 2024.

Data processing and technology costs (increased in 2025)

Technology is definitely an area of rising expense, reflecting the need to keep systems current. You see this reflected in the year-to-date comparisons.

• Data processing expenses increased by \$0.6 million in the first quarter of 2025 compared to the fourth quarter of 2024, due to general inflationary cost increases for service agreements entered into at the start of 2025.
• For the nine months ended September 30, 2025, data processing expenses increased by \$0.7 million compared to the same period in 2024.

Provision for credit losses (recovery of \$2.3 million in Q2 2025)

This is the most volatile cost in banking, reflecting changes in credit outlook rather than fixed operations. The swing from recovery to provision shows how quickly this can change.

• The provision for credit losses in the second quarter of 2025 was a recovery of (\$2.3 million), compared to a recovery of (\$2.0 million) in Q1 2025.
• This swung back to a provision expense of \$2.9 million in the third quarter of 2025.
• The specific reserves with respect to the Bank's largest NPL credit relationship were \$24.0 million at June 30, 2025, down from \$27.1 million at March 31, 2025.

Here is a summary of the key quarterly expense movements impacting the Cost Structure:

Cost Component	Q2 2025 Amount/Change	Q3 2025 Provision/Expense	Context/Comparison
Provision for Credit Losses	Recovery of (\$2.3 million)	Expense of \$2.9 million	Q2 recovery driven by reserve rate decline; Q3 expense swing noted.
Salaries and Benefits (Change)	Increase of \$0.4 million	Decrease of \$1.3 million (9 months YTD)	Q2 increase due to medical/new hires; YTD decrease due to loan growth deferrals.
Occupancy Expense, Net (Change)	Increase of \$0.4 million	Increase of \$1.8 million (9 months YTD)	Q2 increase due to branch acquisition-related software/depreciation.
Data Processing Costs (Change)	Increase of \$0.6 million (Q1 vs Q4 2024)	Increase of \$0.7 million (9 months YTD)	Reflects inflationary cost increases for service agreements.
FHLB Borrowings (Balance)	\$113.5 million (Q2 End)	\$175.5 million (Q3 End)	Increased borrowings to fund loan growth.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Revenue Streams

You're looking at how Carter Bankshares, Inc. actually brings in the money, which is pretty standard for a community bank but with some specific drivers you need to watch. Their revenue streams are built on the core banking model, but the mix and performance of those streams tell a story about their current asset quality and interest rate positioning.

The primary engine is the spread between what they earn on assets and what they pay on liabilities. For the nine months ended September 30, 2025, Carter Bankshares, Inc. reported \$96.2 million in Net Interest Income (NII). This compares to \$85.3 million for the same nine-month period in 2024. Looking at the most recent quarter, Q3 2025 NII was \$33.7 million, up from \$32.4 million in Q2 2025. That quarterly NII represented a 17.1% increase compared to the year-ago quarter.

This interest income is generated by their earning assets, most notably the loan book. At September 30, 2025, the total portfolio loans for Carter Bankshares, Inc. stood at \$3.8 billion. This represented a 9.4% annualized growth rate from the end of Q2 2025.

Here's a quick look at the key components that feed into the top line, even if the exact breakdown isn't always fully itemized in the public summaries:

Revenue Component	Latest Reported Figure	Period/Date
Net Interest Income (NII)	\$96.2 million	YTD through September 30, 2025
Net Interest Income (NII)	\$33.7 million	Q3 2025
Total Portfolio Loans	\$3.8 billion	September 30, 2025
Total Noninterest Income	\$5.4 million	Q3 2025

Beyond the core lending, non-interest income contributes, though it can be lumpy due to one-time events. For Q3 2025, total noninterest income was \$5.4 million. This was an increase of \$0.5 million, or 9.4%, compared to Q2 2025. The drivers here include service charges and fees, plus income from investments like Bank Owned Life Insurance (BOLI).

The BOLI component provided a notable boost in the first half of the year. Specifically, Carter Bankshares, Inc. recorded a \$1.9 million gain on a BOLI death benefit within other noninterest income during Q1 2025. Management is actively exchanging BOLI to enhance ratings and yields, so you should watch for activity here.

The interest and dividends derived from the securities portfolio are embedded within the Net Interest Income calculation, as the securities portfolio size was approximately \$727.9 million at September 30, 2025. Remember, the overall NII performance is heavily influenced by the bank's liability sensitivity, meaning those recent Federal Reserve rate reductions provided a tailwind to NII by lowering funding costs.

You should track the noninterest income components closely because they are less predictable:

• Noninterest income for the nine months ended September 30, 2025, increased \$1.2 million year-over-year.
• Q3 2025 noninterest income included a \$0.1 million increase in service charges, commissions and fees quarter-over-quarter.
• The Q1 2025 BOLI gain of \$1.9 million significantly lifted that quarter's noninterest income.

Finance: draft 13-week cash view by Friday.