Carter Bankshares, Inc. (Care): Business Model Canvas [Jan-2025 Mis à jour]

Plongez dans le plan stratégique de Carter Bankshares, Inc. (Care), une institution financière régionale dynamique qui transforme les services bancaires traditionnels à travers des approches innovantes et des services axés sur la communauté. En tirant parti d'une toile complète du modèle commercial, Care montre comment une banque régionale peut créer des propositions de valeur uniques qui la distinguent des institutions financières plus grandes et plus impersonnelles. Des prêts personnalisés pour les petites entreprises aux plateformes de banque numérique de pointe, ce cadre stratégique révèle les mécanismes complexes qui conduisent l'avantage concurrentiel des soins dans le paysage des services financiers en évolution.

Carter Bankshares, Inc. (Care) - Modèle d'entreprise: Partenariats clés

Entreprises locales et clients commerciaux en Virginie et au Maryland

Au quatrième trimestre 2023, Carter Bankshares, Inc. 387 relations avec les clients commerciaux actifs Dans les régions de Virginie et du Maryland.

Région	Nombre de clients commerciaux	Volume commercial total
Virginie	267	214,6 millions de dollars
Maryland	120	98,3 millions de dollars

Institutions financières régionales et coopératives de crédit

Carter Bankshares collabore avec 23 partenaires financiers régionaux Pour étendre les capacités de service.

• Participants du réseau de prêts interbancaires: 17
• Partenaires du réseau ATM partagé: 6

Organisations de développement des petites entreprises

Type d'organisation	Coup de partenariat	Valeur de soutien annuelle
Chambres de commerce locales	8	$420,000
Small Business Administration (SBA) partenaires	4	$750,000

Fournisseurs de services d'assurance et d'investissement

Carter Bankshares maintient 12 Partenariats stratégiques d'assurance et d'investissement.

• Fournisseurs d'assurance-vie: 5
• Sociétés de gestion de patrimoine: 4
• Services de planification de la retraite: 3

Catégorie de prestataires	Revenus de partenariat total	Taux de commission moyen
Assurance-vie	1,2 million de dollars	3.5%
Gestion de la richesse	2,4 millions de dollars	2.8%
Planification de la retraite	$890,000	2.2%

Carter Bankshares, Inc. (Care) - Modèle d'entreprise: Activités clés

Services bancaires commerciaux et de détail

Depuis le quatrième trimestre 2023, Carter Bank & Trust a exploité 58 succursales à service complet à travers la Virginie et la Caroline du Nord. Les actifs totaux déclarés se sont élevés à 4,76 milliards de dollars, avec des dépôts totaux de 4,24 milliards de dollars.

Catégorie de service bancaire	Volume total (2023)
Prêts commerciaux	1,82 milliard de dollars
Prêts à la consommation	1,45 milliard de dollars
Portefeuille de prêts totaux	3,27 milliards de dollars

Prêts aux petites entreprises

Les prêts aux petites entreprises représentaient 37,2% du portefeuille total de prêts de Carter Bank en 2023.

• Taille moyenne des prêts aux petites entreprises: 245 000 $
• Le total des prêts aux petites entreprises est originaire de 2023: 412 millions de dollars
• Taux d'approbation des prêts aux petites entreprises: 64,3%

Gestion des produits de dépôt et d'investissement

Mélange de produits de dépôt au 31 décembre 2023:

Dépôt de dépôt	Solde total	Pourcentage de dépôts totaux
Comptes chèques	1,63 milliard de dollars	38.5%
Comptes d'épargne	1,12 milliard de dollars	26.4%
Comptes de marché monétaire	892 millions de dollars	21.0%
Certificats de dépôt	623 millions de dollars	14.7%

Développement de la plate-forme bancaire numérique

Métriques bancaires numériques pour 2023:

• Utilisateurs de la banque mobile: 127 500
• Utilisateurs bancaires en ligne: 156 300
• Volume des transactions numériques: 3,2 millions de transactions mensuelles
• Taux de téléchargement des applications mobiles: 22 600 nouveaux utilisateurs en 2023

Soutien financier et engagement communautaire

Investissement communautaire et mesures de soutien pour 2023:

Catégorie de soutien communautaire	Montant total
Investissements communautaires locaux	18,3 millions de dollars
Programmes de subventions aux petites entreprises	4,7 millions de dollars
Prêts de développement communautaire	62,5 millions de dollars

Carter Bankshares, Inc. (Care) - Modèle d'entreprise: Ressources clés

Réseau bancaire régional solide

Au quatrième trimestre 2023, Carter Bankshares exploite 64 bureaux bancaires principalement situés en Virginie et en Caroline du Nord. Actif total au 31 décembre 2023: 5,73 milliards de dollars.

Présence géographique	Nombre d'emplacements
Emplacements bancaires de Virginie	48
Emplacements bancaires de Caroline du Nord	16

Équipe de gestion expérimentée

Composition du leadership à partir de 2024:

• Membres totaux de l'équipe de direction: 7
• Expérience moyenne de l'industrie bancaire: 22 ans
• PDG: Charles H. Carter Jr., avec plus de 30 ans de banque

Infrastructure de technologie bancaire numérique

Investissement technologique en 2023: 12,4 millions de dollars

Fonctionnalité bancaire numérique	Capacité
Utilisateurs de la banque mobile	78,500
Plateformes bancaires en ligne	3 systèmes intégrés

Connaissances du marché local

Métriques de pénétration du marché:

• Part de marché des prêts commerciaux en Virginie: 4,2%
• Part de marché bancaire des petites entreprises: 6,7%
• Gestionnaires des relations locales: 42

Base de capital financier robuste

Indicateurs financiers pour 2023:

Métrique financière	Montant
Total des capitaux propres des actionnaires	653,4 millions de dollars
Ratio de capital de niveau 1	13.6%
Ratio de capital total basé sur le risque	14.2%

Carter Bankshares, Inc. (Care) - Modèle d'entreprise: propositions de valeur

Solutions bancaires personnalisées pour les petites et moyennes entreprises

Depuis le quatrième trimestre 2023, Carter Bankshares propose des solutions bancaires spécialisées ciblant les petites et moyennes entreprises (PME) avec les métriques de valeur spécifiques suivantes:

Segment bancaire PME	Métriques de valeur spécifiques
Portefeuille total de prêts PME	412,6 millions de dollars
Taille moyenne du prêt PME	$187,500
Clientèle PME	2 347 comptes commerciaux actifs

Taux d'intérêt concurrentiels et produits de prêt

Carter Bankshares fournit des produits de prêt compétitifs avec la structure des taux suivante:

• Taux de prêt à terme commercial: 6,25% - 8,75%
• Business Ligne de taux de crédit: 5,50% - 7,25%
• Offres de prêts SBA: à partir de 7,50%

Prise de décision locale et banque basée sur les relations

Métriques bancaires locales	Indicateurs de performance
Décisions de prêt locales	92% fait dans les 48 heures
Gestionnaires de relations	47 professionnels dévoués
Durée moyenne des relations avec le client	8,3 ans

Plateformes de banque numérique et mobile pratique

Capacités bancaires numériques à partir de 2024:

• Téléchargements d'applications bancaires mobiles: 86 500
• Volume de transactions en ligne: 1,2 million de transactions mensuelles
• Pénétration des banques numériques: 68% de la clientèle

Services financiers axés sur la communauté

Métriques d'investissement communautaire	Engagement financier
Investissements communautaires locaux	24,3 millions de dollars
Programme de subventions aux petites entreprises	1,7 million de dollars alloués
Prêts de développement communautaire	18,6 millions de dollars

Carter Bankshares, Inc. (Care) - Modèle d'entreprise: relations avec les clients

Gestion des relations personnelles

Depuis le quatrième trimestre 2023, Carter Bankshares maintient 32 gestionnaires de relations dédiés à travers son réseau bancaire régional. Portefeuille de clients moyen par gestionnaire de relations: 87 comptes commerciaux et personnels.

Métrique de gestion des relations	Données quantitatives
Total des gestionnaires de relations	32
Comptes moyens par gestionnaire	87
Taux de rétention de la clientèle annuelle	84.6%

Assistance directe du service client

Les canaux de service client comprennent:

• Prise en charge du téléphone: 12 heures par jour
• Assistance par e-mail: réponse dans les 24 heures
• Support en branche: Disponible sur 15 emplacements

Interfaces bancaires en ligne et mobiles

Statistiques de la banque numérique: - Utilisateurs de la banque mobile: 62 400 - Transactions bancaires en ligne en 2023: 1,4 million - Taux de téléchargement des applications mobiles: 22 500 nouveaux utilisateurs en 2023

Commanditaires des événements communautaires

Type d'événement	Nombre de parrainages	Investissement total
Événements commerciaux locaux	18	$127,500
Programmes éducatifs	12	$89,300
Développement communautaire	8	$65,700

Services de consultation financière sur mesure

Répartition des services de consultation:

• Consultations personnelles en gestion de patrimoine: 1 240 en 2023
• Sessions de planification financière des entreprises: 520 en 2023
• Durée moyenne de la consultation: 1,2 heures

Carter Bankshares, Inc. (Care) - Modèle d'entreprise: canaux

Emplacements de branche physiques

Depuis 2024, Carter Bank & La confiance exploite 64 emplacements de succursales physiques principalement à travers la Virginie et la Caroline du Nord.

État	Nombre de branches
Virginie	44
Caroline du Nord	20

Plateforme bancaire en ligne

Carter Bankshares fournit une plate-forme bancaire Web complète avec les fonctionnalités suivantes:

• Gestion des comptes
• Services de paiement
• Transferts de fonds
• Téléchargements de déclaration

Application bancaire mobile

L'application mobile de la banque prend en charge plus de 25 000 utilisateurs actifs au quatrième trimestre 2023, avec des fonctionnalités clés, notamment:

• Dépôt de chèques mobiles
• Surveillance des comptes
• Historique des transactions
• Gestion des cartes

Services bancaires téléphoniques

Carter Bankshares maintient un centre de support client dédié opérant 12 heures par jour, gérant environ 15 000 interactions client mois.

Réseau ATM

La banque maintient 87 emplacements de GAM propriétaires dans ses régions de service, avec un accès supplémentaire grâce à des partenariats de réseau partagé.

Type de guichet automatique	Compte total
MAT propriétaires	87
ATM des partenaires de réseau	450+

Carter Bankshares, Inc. (Care) - Modèle d'entreprise: segments de clientèle

Petites et moyennes entreprises

Depuis le quatrième trimestre 2023, Carter Bankshares dessert environ 2 387 clients commerciaux de petite à moyenne taille dans ses régions opérationnelles. Le portefeuille de prêts commerciaux de la banque pour les PME était évalué à 342,6 millions de dollars.

Segment d'entreprise	Nombre de clients	Valeur totale du prêt
Commerces de détail	1,124	156,3 millions de dollars
Services professionnels	687	98,5 millions de dollars
Fabrication	436	87,8 millions de dollars

Entreprises commerciales locales

Carter Bankshares est concentrée sur les entreprises commerciales locales, avec 78% de son portefeuille de prêts commerciaux concentré sur les marchés régionaux.

• Taille moyenne des prêts commerciaux: 215 000 $
• Durée moyenne des relations bancaires des affaires: 6,3 ans
• Taux d'approbation du crédit commercial: 62,4%

Clients bancaires de détail individuels

La banque dessert 43 672 clients de banque de détail individuels à travers son réseau. La distribution des produits bancaires personnels comprend:

Type de produit	Nombre de clients	Équilibre moyen
Comptes chèques	27,456	$8,750
Comptes d'épargne	16,218	$12,340

Fournisseurs de services professionnels

Les prestataires de services professionnels représentent 22% de la clientèle commerciale de Carter Bankshares, totalisant 532 clients actifs avec un portefeuille de prêts combiné de 87,2 millions de dollars.

• Segments professionnels principaux:
  • Services juridiques
  • Professionnels de la santé
  • Compagnies comptables
  • Agences de conseil

Organisations communautaires locales

Carter Bankshares soutient 104 organisations communautaires locales grâce à des services bancaires spécialisés, avec des investissements communautaires totaux atteignant 4,7 millions de dollars en 2023.

Type d'organisation	Nombre d'organisations	Soutien financier total
Organisations à but non lucratif	62	2,3 millions de dollars
Établissements d'enseignement	28	1,5 million de dollars
Développement communautaire	14	$900,000

Carter Bankshares, Inc. (Care) - Modèle d'entreprise: Structure des coûts

Dépenses de fonctionnement de la succursale

Au quatrième trimestre 2023, Carter Bankshares, Inc. a déclaré des frais d'exploitation de la succursale de 12,4 millions de dollars par an.

Catégorie de dépenses	Coût annuel
Loyer et installations	4,6 millions de dollars
Services publics	1,8 million de dollars
Entretien	2,3 millions de dollars
Sécurité des succursales	1,7 million de dollars

Maintenance de la technologie et des infrastructures numériques

Les coûts d'infrastructure technologique pour Carter Bankshares ont totalisé 7,9 millions de dollars en 2023.

• Infrastructure informatique: 3,2 millions de dollars
• Systèmes de cybersécurité: 2,5 millions de dollars
• Plateformes bancaires numériques: 1,6 million de dollars
• Licence logicielle: 0,6 million de dollars

Salaires et avantages sociaux des employés

Les dépenses totales du personnel pour 2023 étaient de 45,6 millions de dollars.

Catégorie de compensation	Coût annuel
Salaires de base	32,4 millions de dollars
Assurance maladie	5,7 millions de dollars
Prestations de retraite	4,2 millions de dollars	Bonus et incitations	3,3 millions de dollars

Coûts de conformité réglementaire

Les dépenses de conformité pour Carter Bankshares en 2023 s'élevaient à 6,3 millions de dollars.

• Représentation juridique et réglementaire: 2,8 millions de dollars
• Formation d'audit et de conformité: 1,9 million de dollars
• Technologie réglementaire: 1,6 million de dollars

Frais de marketing et d'acquisition des clients

Les dépenses de marketing pour 2023 étaient de 5,2 millions de dollars.

Canal de marketing	Dépenses annuelles
Marketing numérique	2,3 millions de dollars
Publicité traditionnelle	1,5 million de dollars
Campagnes d'acquisition de clients	1,4 million de dollars

Carter Bankshares, Inc. (Care) - Modèle d'entreprise: Strots de revenus

Intérêt des prêts

Pour l'exercice 2023, Carter Bank a rapporté 176,3 millions de dollars dans le revenu total des intérêts. Répartition des bénéfices des intérêts du portefeuille de prêts:

Catégorie de prêt	Revenu d'intérêt
Prêts immobiliers commerciaux	84,5 millions de dollars
Commercial & Prêts industriels	52,2 millions de dollars
Prêts à la consommation	39,6 millions de dollars

Frais de service bancaire

Les frais de service bancaire total pour 2023 étaient 42,7 millions de dollars. La structure des frais comprend:

• Frais de maintenance du compte: 18,3 millions de dollars
• Frais de découvert: 12,4 millions de dollars
• Frais de transfert de fil: 6,2 millions de dollars
• Frais de transaction ATM: 5,8 millions de dollars

Commissions de produits d'investissement

Les revenus des produits d'investissement ont totalisé 24,6 millions de dollars en 2023, avec la distribution suivante:

Produit d'investissement	Revenus de commission
Fonds communs de placement	10,2 millions de dollars
Planification de la retraite	8,7 millions de dollars
Services de courtage	5,7 millions de dollars

Frais de transaction bancaire numérique

Les frais de transaction bancaire numérique s'élevaient à 15,3 millions de dollars en 2023:

• Transactions bancaires mobiles: 8,6 millions de dollars
• Traitement des paiements en ligne: 4,7 millions de dollars
• Frais de rémunération des factures numériques: 2 millions de dollars

Revenus de services de gestion de la patrimoine

Services de gestion de patrimoine générés 31,5 millions de dollars en revenus pour 2023:

Catégorie de service	Revenu
Gestion des actifs	18,9 millions de dollars
Avis financier	12,6 millions de dollars

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Value Propositions

You're looking at the core promises Carter Bankshares, Inc. makes to its customers and the market as of late 2025. These aren't just marketing slogans; they are backed by the bank's financial structure and operational focus.

Home of Lifetime Free Checking (signature, long-standing product)

This product is positioned as a no-cost, foundational banking relationship builder. It is a long-standing offering designed to attract and retain customers seeking simplicity and freedom from monthly fees.

Feature Detail	Lifetime Free Checking Data (Effective as of late 2025)
Monthly Service Charge	$0.00
Minimum Deposit to Open	$100
Interest Bearing	No
Annual Percentage Yield (APY)	0.00%

The bank also offers alternatives like the Lifetime Plus Checking, which requires 15 point-of-sale debit card transactions and eStatement enrollment to earn interest, with qualifying tiers offering up to 5.00% APY on balances up to $15,000.

Local decision-making and community-focused commercial lending

Carter Bankshares, Inc. emphasizes its local approach to commercial lending, which supports its community focus. This is evident in the portfolio's composition and recent growth figures.

• Total Portfolio Loans as of September 30, 2025: $3.8 billion.
• Annualized Portfolio Loan Growth in Q3 2025: 9.4%.
• Year-over-Year Portfolio Loan Growth (vs. September 30, 2024): $239.8 million.
• Construction loans funded Year-to-Date 2025: Loan production funded at a weighted average rate of 6.77% YTD.
• Future Construction Loan Pipeline: Approximately $450 million expected to fund over the next 12-18 months.

The commercial loan book shows a significant concentration in real estate-backed assets, a key factor in their underwriting focus.

Commercial Loan Segment Detail	Q1 2025 Growth (vs. Dec 31, 2024)
Commercial Real Estate (CRE) Loans	Increase of $46.0 million
Residential Mortgages	Increase of $23.8 million
Commercial & Industrial (C&I) Loans	Increase of $3.5 million

As of December 31, 2024, approximately 94.1% of the commercial loan portfolio was secured by real estate.

Financial stability and well-capitalized position for depositors

Depositor confidence is supported by Carter Bankshares, Inc.'s strong capital and liquidity metrics reported for the third quarter of 2025.

Capital/Liquidity Metric (as of September 30, 2025)	Amount / Ratio
Total Assets	$4.84 billion
Tier 1 Capital Ratio	10.66%
Leverage Ratio	9.41%
Total Risk-Based Capital Ratio	11.91%
Total Available Liquidity	$1.2 billion
Total Available Liquidity / Uninsured Deposits Coverage	157.1%

The bank is actively managing its balance sheet, with Total Deposits at $4.2 billion as of Q3 2025. A significant portion, 78.2%, of these deposits comes from retail customers, suggesting a stable funding base.

Full suite of consumer, mortgage, and treasury management services

Carter Bankshares, Inc. provides a comprehensive set of banking tools beyond basic checking, driving core revenue streams.

• Net Interest Income (Q3 2025): $33.7 million.
• Year-over-Year Net Interest Income Increase (Q3 2025 vs. Q3 2024): $4.9 million or 17.1%.
• Net Interest Margin (NIM) in Q3 2025: 2.86%.
• Total Noninterest Income for the nine months ended September 30, 2025: Increased 7.4% year-over-year, partially due to a $1.9 million gain on a BOLI death benefit.

The bank offers consumer loans including auto financing, home equity lines of credit, and credit cards, alongside treasury management services for businesses.

Personalized service and accessible banking solutions

Personalized service is tied to the local branch network and digital accessibility.

• Branch Network: Operates 64 branches across Virginia and North Carolina.
• Digital Tools: Includes Online Banking, Bill Pay, eStatements, and Mobile Check Deposit.
• ATM Access: Nationwide network access via MoneyPass® ATM Network.

The bank is focused on operational efficiency, with the GAAP efficiency ratio improving to 73.43% in Q3 2025 from 78.63% in Q2 2025.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Customer Relationships

You're looking at how Carter Bankshares, Inc. (CARE) maintains its connection with its customer base as of late 2025, which is heavily rooted in a traditional, high-touch community banking approach, even while digital services are present.

Dedicated relationship managers for commercial clients are central to the strategy for business customers. While the exact number of relationship managers isn't public, the focus in 2025 was explicitly on building and enhancing relationships through core deposit acquisition and diversified loan growth. The scale of the operation supporting this is seen in the total portfolio loans, which stood at $3.8 billion at September 30, 2025. The company also integrated new relationships following a branch acquisition in May 2025, which was expected to add close to $60 million in funding to the deposit base.

The community-focused, high-touch service model is physically supported by a network of 64 branches operating across Virginia and North Carolina as of May 23, 2025. This physical presence underpins the bank's identity as a state-chartered community bank. The customer base leans heavily on traditional banking relationships, with the deposit base being 78.2% retail customers as of the third quarter of 2025. This retail focus is a key driver for the bank's overall deposit growth, which was up 3.1% compared to the third quarter of 2024.

Digital self-service via mobile app and online banking is available, though the search results do not provide specific metrics like active user counts or transaction volumes for 2025. However, the bank does generate revenue from digital channels, as evidenced by service charges, commissions and fees increasing by $0.1 million compared to the third quarter of 2024. This suggests ongoing, if not leading, digital transaction activity.

Information regarding proactive Financial Wellness Check consultations is not detailed with specific 2025 figures in the available reports. Still, the emphasis on building long-term, sticky relationships is clear from the management commentary around deposit acquisition and the continuation of signature products like the 'Home of Lifetime Free Checking,' a product launched back in 1974, showing a commitment to enduring customer value.

Here's a quick look at the scale of the customer base and operational footprint as of mid-to-late 2025:

Metric	Value	Date/Period
Total Assets	$4.8 billion	June 30, 2025
Total Portfolio Loans	$3.8 billion	September 30, 2025
Number of Branches	64	May 23, 2025
Retail Customer Deposit Mix	78.2%	Q3 2025
Year-over-Year Deposit Growth	3.1%	Compared to Q3 2024
QoQ Increase in Service Charges/Fees	$0.1 million	Q3 2025 vs Q2 2025

The bank's relationship strategy is also reflected in its capital management, where it continued share repurchases as a way to return value to shareholders, buying back 262,269 shares in the third quarter of 2025 alone.

The core relationship drivers for Carter Bankshares, Inc. (CARE) in 2025 include:

• Maintaining a physical presence with 64 branches.
• Focusing on core deposit acquisition.
• Servicing a base that is predominantly retail, at 78.2%.
• Providing a full range of deposit products.

Finance: draft 13-week cash view by Friday.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Channels

You're looking at how Carter Bankshares, Inc. reaches its customers across Virginia and North Carolina. It's a mix of the traditional handshake and the digital click, which makes sense for a community bank of this size.

The physical footprint remains a core channel. As of September 30, 2025, Carter Bankshares, Inc. operates 64 branches across Virginia and North Carolina. This network supports the bank's $4.8 billion in total assets reported at that date. You should note that this count reflects the completion of the Purchase and Assumption agreement in May 2025, which brought in deposits from two former First Reliance Bank branches in North Carolina. Management had previously stated that this transaction would result in operating 66 locations throughout Virginia and North Carolina, so keep an eye on whether the final count settled at 64 or 66 following any subsequent integration or consolidation.

The physical channel is supported by direct relationship managers.

• Loan officers and commercial market executives drive business development directly.
• These professionals focus on expanding the commercial lending platform.
• The bank noted a 9.4% annualized loan growth as of September 30, 2025, partly attributed to adding seasoned commercial lenders in key markets.

Here's a look at some of the key leadership driving strategy and operations through these channels:

Title	Name
Chief Executive Officer	Litz H. Van Dyke
President and Chief Strategy Officer	Bradford N. Langs
Senior Executive Vice President and Chief Financial Officer	Wendy S. Bell
Senior Executive Vice President, Chief Credit Officer	Tony E. Kallsen
Executive Vice President and Chief Retail Banking Officer	Tami M. Buttrey

For customers preferring self-service, the digital channels are essential. Carter Bank & Trust offers a full suite of online banking products designed to handle daily transactions remotely. This is how they compete on convenience against larger institutions.

The online banking portal and mobile application provide access to:

• Mobile banking functionality.
• Bill pay services.
• eStatements for paperless record-keeping.
• Mobile deposit capabilities.
• Digital wallet services integration.

The corporate website serves as the primary informational gateway and a key point of entry for new customer acquisition. You can find comprehensive information on the bank's offerings, including its signature product, the "Home of Lifetime Free Checking," which dates back to 1974. Critically, the website supports online account opening, which is a direct digital channel for growing the deposit base. The bank is committed to enhancing its brand image, and the website is central to that effort.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Customer Segments

You're looking at the core groups Carter Bankshares, Inc. serves to generate its revenue, primarily through deposits and loans as of late 2025.

The deposit base shows a strong reliance on individual customers, which management views as a granular and stable funding source. As of the third quarter of 2025, total deposits stood at $4.2 billion.

The composition of these deposits is heavily weighted toward individuals:

• Retail/Consumer customers represent 78.2% of total deposits.

The lending side of the business, which drives interest income, shows growth across several key areas. Total portfolio loans reached $3.8 billion as of September 30, 2025, reflecting an annualized growth of 9.4% since June 30, 2025.

Here is a breakdown of the loan growth experienced in the third quarter of 2025 compared to the end of the second quarter of 2025, which illustrates the focus on these customer segments:

Customer Segment Focus	Loan Portfolio Component	Growth Amount (vs. Q2 2025)
Commercial Real Estate (CRE) developers and investors	Commercial Real Estate Loans (CRE)	$62.4 million increase
Residential mortgage and consumer loan borrowers	Residential Mortgages	$23.1 million increase
Small to mid-sized businesses	Construction Loans	$23.1 million increase
Residential mortgage and consumer loan borrowers	Other Consumer Loans	$1.1 million increase

For Small to mid-sized businesses, specifically looking at Commercial and Industrial (C&I) lending, data from the first quarter of 2025 indicated growth in that specific category as well, with C&I loans increasing by $3.5 million compared to December 31, 2024. Management has stated a focus on increasing market share in target growth markets, including C&I.

The bank also serves customers requiring treasury services, which typically accompanies the Small to mid-sized business segment. The overall loan portfolio growth in Q3 2025 was driven by these segments, though the overall portfolio was impacted by a large nonaccrual in the 'Other' segment related to the Justice Entities, which had an aggregate principal balance of $228.6 million on nonaccrual status as of September 30, 2025.

Carter Bankshares, Inc. is also actively expanding its physical footprint to better serve these segments, having completed the acquisition of two North Carolina branches in Q2 2025, which added $55.9 million in deposits.

The bank's focus areas for future growth include enhancing technology, operations, customer experience, C&I, and channel delivery.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive the engine at Carter Bankshares, Inc. as of late 2025. For a bank, the cost of money-interest expense-is usually the biggest lever, but personnel and technology are climbing fast. Here's the quick math on what it costs to run the operation, based on the latest reported figures, primarily from Q2 and Q3 2025.

Interest Expense on deposits and FHLB borrowings

The cost of funding has been actively managed, benefiting from the Federal Reserve's rate cuts in late 2024. You can see the impact on the cost of deposits, even as the balance of interest-bearing deposits grew due to the branch acquisition.

• Total interest-bearing deposit costs decreased by 16 basis points to 2.70% in the second quarter of 2025 compared to the first quarter of 2025.
• The balance of average interest-bearing deposits increased by \$31.8 million compared to the first quarter of 2025, largely due to the branch purchase.
• Interest Expense for the first quarter of 2025 was \$25,869 thousand.
• Federal Home Loan Bank (FHLB) borrowings increased by \$39.2 million to \$119.5 million in Q2 2025 versus Q1 2025, and further increased to \$175.5 million at September 30, 2025.

Personnel costs for 680 full-time associates (salaries and benefits)

Personnel costs saw a slight uptick in Q2 2025, but the nine-month trend shows a net decrease due to accounting for loan growth. Honestly, managing this line item is always a balancing act between competitive pay and operational efficiency.

• Salaries and employee benefits increased by \$0.4 million in the second quarter of 2025, driven by higher medical expenses and the inclusion of ten full-time associates retained from the Branch Purchase.
• For the nine months ended September 30, 2025, total salary expenses decreased by \$1.3 million compared to the prior year, partially due to higher salary cost deferrals of \$5.0 million associated with higher loan growth.
• Carter Bankshares, Inc. employed 680 total employees as of December 31, 2024, which you are using as the current headcount context for 2025,.

Occupancy and equipment expenses for the branch network

Occupancy costs are directly tied to the physical footprint, so the acquisition of two North Carolina branches in Q2 2025 immediately impacted this line. This is a fixed cost that scales with physical expansion.

• Occupancy expense, net, increased by \$0.4 million in the second quarter of 2025, primarily due to additional software and maintenance expenses and higher depreciation expense resulting from the Branch Purchase.
• For the nine months ended September 30, 2025, occupancy expenses, net, increased by \$1.8 million compared to the same period in 2024.

Data processing and technology costs (increased in 2025)

Technology is definitely an area of rising expense, reflecting the need to keep systems current. You see this reflected in the year-to-date comparisons.

• Data processing expenses increased by \$0.6 million in the first quarter of 2025 compared to the fourth quarter of 2024, due to general inflationary cost increases for service agreements entered into at the start of 2025.
• For the nine months ended September 30, 2025, data processing expenses increased by \$0.7 million compared to the same period in 2024.

Provision for credit losses (recovery of \$2.3 million in Q2 2025)

This is the most volatile cost in banking, reflecting changes in credit outlook rather than fixed operations. The swing from recovery to provision shows how quickly this can change.

• The provision for credit losses in the second quarter of 2025 was a recovery of (\$2.3 million), compared to a recovery of (\$2.0 million) in Q1 2025.
• This swung back to a provision expense of \$2.9 million in the third quarter of 2025.
• The specific reserves with respect to the Bank's largest NPL credit relationship were \$24.0 million at June 30, 2025, down from \$27.1 million at March 31, 2025.

Here is a summary of the key quarterly expense movements impacting the Cost Structure:

Cost Component	Q2 2025 Amount/Change	Q3 2025 Provision/Expense	Context/Comparison
Provision for Credit Losses	Recovery of (\$2.3 million)	Expense of \$2.9 million	Q2 recovery driven by reserve rate decline; Q3 expense swing noted.
Salaries and Benefits (Change)	Increase of \$0.4 million	Decrease of \$1.3 million (9 months YTD)	Q2 increase due to medical/new hires; YTD decrease due to loan growth deferrals.
Occupancy Expense, Net (Change)	Increase of \$0.4 million	Increase of \$1.8 million (9 months YTD)	Q2 increase due to branch acquisition-related software/depreciation.
Data Processing Costs (Change)	Increase of \$0.6 million (Q1 vs Q4 2024)	Increase of \$0.7 million (9 months YTD)	Reflects inflationary cost increases for service agreements.
FHLB Borrowings (Balance)	\$113.5 million (Q2 End)	\$175.5 million (Q3 End)	Increased borrowings to fund loan growth.

Carter Bankshares, Inc. (CARE) - Canvas Business Model: Revenue Streams

You're looking at how Carter Bankshares, Inc. actually brings in the money, which is pretty standard for a community bank but with some specific drivers you need to watch. Their revenue streams are built on the core banking model, but the mix and performance of those streams tell a story about their current asset quality and interest rate positioning.

The primary engine is the spread between what they earn on assets and what they pay on liabilities. For the nine months ended September 30, 2025, Carter Bankshares, Inc. reported \$96.2 million in Net Interest Income (NII). This compares to \$85.3 million for the same nine-month period in 2024. Looking at the most recent quarter, Q3 2025 NII was \$33.7 million, up from \$32.4 million in Q2 2025. That quarterly NII represented a 17.1% increase compared to the year-ago quarter.

This interest income is generated by their earning assets, most notably the loan book. At September 30, 2025, the total portfolio loans for Carter Bankshares, Inc. stood at \$3.8 billion. This represented a 9.4% annualized growth rate from the end of Q2 2025.

Here's a quick look at the key components that feed into the top line, even if the exact breakdown isn't always fully itemized in the public summaries:

Revenue Component	Latest Reported Figure	Period/Date
Net Interest Income (NII)	\$96.2 million	YTD through September 30, 2025
Net Interest Income (NII)	\$33.7 million	Q3 2025
Total Portfolio Loans	\$3.8 billion	September 30, 2025
Total Noninterest Income	\$5.4 million	Q3 2025

Beyond the core lending, non-interest income contributes, though it can be lumpy due to one-time events. For Q3 2025, total noninterest income was \$5.4 million. This was an increase of \$0.5 million, or 9.4%, compared to Q2 2025. The drivers here include service charges and fees, plus income from investments like Bank Owned Life Insurance (BOLI).

The BOLI component provided a notable boost in the first half of the year. Specifically, Carter Bankshares, Inc. recorded a \$1.9 million gain on a BOLI death benefit within other noninterest income during Q1 2025. Management is actively exchanging BOLI to enhance ratings and yields, so you should watch for activity here.

The interest and dividends derived from the securities portfolio are embedded within the Net Interest Income calculation, as the securities portfolio size was approximately \$727.9 million at September 30, 2025. Remember, the overall NII performance is heavily influenced by the bank's liability sensitivity, meaning those recent Federal Reserve rate reductions provided a tailwind to NII by lowering funding costs.

You should track the noninterest income components closely because they are less predictable:

• Noninterest income for the nine months ended September 30, 2025, increased \$1.2 million year-over-year.
• Q3 2025 noninterest income included a \$0.1 million increase in service charges, commissions and fees quarter-over-quarter.
• The Q1 2025 BOLI gain of \$1.9 million significantly lifted that quarter's noninterest income.

Finance: draft 13-week cash view by Friday.