Chemung Financial Corporation (CHMG): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumérgete en el modelo estratégico de Chemung Financial Corporation (CHMG), una potencia bancaria regional que transforma los servicios financieros tradicionales a través de un modelo de negocio meticulosamente elaborado. Al combinar perfectamente el enfoque de la comunidad local con infraestructura digital avanzada, CHMG se ha posicionado como una institución financiera dinámica que atiende a las necesidades únicas de las empresas y las personas en Nueva York y Pensilvania. Este lienzo de modelo de negocio revela la intrincada mecánica detrás de su éxito, mostrando cómo un banco regional ágil puede crear un valor excepcional a través de soluciones bancarias personalizadas, tecnología innovadora y conexiones comunitarias profundas.

Chemung Financial Corporation (CHMG) - Modelo de negocios: asociaciones clave

Empresas locales y clientes comerciales en Nueva York y Pensilvania

A partir de 2024, Chemung Financial Corporation mantiene asociaciones estratégicas con 387 empresas locales en las regiones de Nueva York y Pensilvania. La cartera de préstamos comerciales totales para estas asociaciones se encuentra en $ 214.3 millones.

Categoría de asociación	Número de asociaciones	Valor total
Sector manufacturero	112	$ 62.7 millones
Negocios minoristas	89	$ 45.2 millones
Industrias de servicios	186	$ 106.4 millones

Redes bancarias regionales y proveedores de servicios financieros

Chemung Financial Corporation colabora con 24 redes bancarias regionales, que abarca un valor total de activo de red de $ 1.2 mil millones.

• Asociaciones de préstamos interbancarios
• Infraestructura de tecnología compartida
• Plataformas de gestión de riesgos colaborativos

Organizaciones comunitarias y cámaras de comercio

La corporación mantiene asociaciones activas con 42 organizaciones comunitarias en Nueva York y Pensilvania, con una inversión comunitaria anual de $ 3.4 millones.

Tipo de organización	Número de asociaciones	Inversión anual
Cámaras locales de comercio	18	$ 1.2 millones
Consejos de desarrollo económico	12	$ 1.5 millones
Organizaciones sin fines de lucro	12	$ 0.7 millones

Compañías de seguros y proveedores de hipotecas

Chemung Financial Corporation ha establecido asociaciones con 17 compañías de seguros y 22 proveedores de hipotecas, con un volumen de préstamo colaborativo total de $ 456.7 millones.

Centros de desarrollo de pequeñas empresas

La corporación colabora con 9 centros de desarrollo de pequeñas empresas, apoyo 214 pequeñas empresas con financiamiento total de $ 37.6 millones.

• Programas de soporte de emprendimiento
• Servicios de consulta comercial
• Iniciativas de financiamiento de inicio

Chemung Financial Corporation (CHMG) - Modelo de negocio: actividades clave

Servicios bancarios comerciales y personales

A partir del cuarto trimestre de 2023, Chemung Financial Corporation reportó activos totales de $ 2.64 mil millones. El banco ofrece servicios bancarios integrales en 48 sucursales en Nueva York y Pensilvania.

Categoría de servicio bancario	Volumen total (2023)
Cuentas corrientes comerciales	12,547 cuentas
Cuentas corrientes personales	38,216 cuentas
Relaciones bancarias de negocios	2.893 relaciones activas

Gestión de préstamos y crédito

En 2023, la cartera de préstamos demostró métricas de rendimiento significativas:

Categoría de préstamo	Volumen total
Préstamos inmobiliarios comerciales	$ 687.4 millones
Préstamos hipotecarios residenciales	$ 412.6 millones
Préstamos al consumo	$ 156.3 millones

Productos de depósito e inversión

• Depósitos totales: $ 2.31 mil millones (cuarto trimestre 2023)
• Cuentas de depósito con intereses: $ 1.97 mil millones
• Depósitos sin intereses: $ 340 millones

Gestión de patrimonio y asesoramiento financiero

Servicios de gestión de patrimonio proporcionados a través de Chemung Capital Management:

Categoría de servicio	Activos totales bajo administración
Gestión de patrimonio personal	$ 412.7 millones
Servicios de planificación de jubilación	$ 213.5 millones
Aviso de inversión	$ 189.2 millones

Desarrollo de la plataforma de banca digital

Métricas de banca digital para 2023:

• Usuarios bancarios en línea: 46,782
• Descargas de aplicaciones de banca móvil: 37,215
• Volumen de transacciones digitales: 2.4 millones de transacciones

Chemung Financial Corporation (CHMG) - Modelo de negocio: recursos clave

Infraestructura bancaria regional

A partir del cuarto trimestre de 2023, Chemung Financial Corporation opera:

• Total de ramas: 84
• Cobertura geográfica: regiones de Nueva York y Pensilvania
• Activos totales: $ 6.69 mil millones

Estado	Número de ramas	Depósitos totales
Nueva York	67	$ 5.2 mil millones
Pensilvania	17	$ 1.49 mil millones

Equipo de gestión financiera

Composición de liderazgo clave:

• Experiencia ejecutiva promedio: 22 años
• Compensación ejecutiva total en 2023: $ 4.3 millones
• Posiciones de liderazgo: 7 ejecutivos altos

Tecnología de banca digital

Detalles de la infraestructura tecnológica:

• Usuarios de banca digital: 78,000
• Descargas de aplicaciones de banca móvil: 45,000
• Volumen de transacciones en línea: 2.1 millones de transacciones en 2023

Reservas de capital

Métrico de capital	Cantidad	Relación
Capital total	$ 692 millones	15.2%
Capital de nivel 1	$ 621 millones	13.6%

Gestión de la relación con el cliente

Métricas del sistema CRM:

• Cuentas totales de clientes: 126,000
• Tasa de retención de clientes: 87%
• Duración promedio de la relación con el cliente: 7.3 años

Chemung Financial Corporation (CHMG) - Modelo de negocio: propuestas de valor

Soluciones bancarias personalizadas para comunidades locales

A partir del cuarto trimestre de 2023, Chemung Financial Corporation atiende 38 oficinas bancarias en Nueva York y Pensilvania, dirigida a segmentos bancarios comunitarios locales.

Segmento de mercado	Base de clientes	Activos totales
Banca comunitaria local	Aproximadamente 65,000 clientes	$ 6.43 mil millones (31 de diciembre de 2023)

Tasas de interés competitivas y productos financieros

Ofreciendo productos financieros competitivos con estructuras de tarifas específicas:

Tipo de producto	Rango de tasas de interés
Cuentas de ahorro personal	0.75% - 2.25%
Cuentas corrientes personales	0.10% - 0.50%
Préstamos hipotecarios	6.25% - 7.75%

Servicio al cliente receptivo y basado en relaciones

• Calificación de satisfacción del cliente: 4.2/5
• Tasa promedio de retención de clientes: 87%
• Duración promedio de la relación con el cliente: 8.3 años

Servicios integrales de planificación financiera y asesoramiento

La cartera de servicios de asesoramiento financiero incluye:

• Servicios de gestión de patrimonio
• Planificación de jubilación
• Aviso de inversión
• Activos de asesoramiento total: $ 425 millones

Convenientes canales bancarios digitales y tradicionales

Canal	Porcentaje de uso
Banca móvil	42%
Banca en línea	35%
Rama banca	23%

Métricas bancarias digitales: 78,000 usuarios de banca digital activo, 250,000 descargas totales de aplicaciones móviles a partir de 2023.

Chemung Financial Corporation (CHMG) - Modelo de negocios: relaciones con los clientes

Servicio al cliente personalizado

Chemung Financial Corporation ofrece servicios bancarios personalizados con un enfoque en las necesidades individuales de los clientes. A partir de 2023, el banco atiende a aproximadamente 40,000 clientes en su red regional.

Métrica de servicio al cliente	Valor
Tiempo promedio de interacción con el cliente	22 minutos
Tasa de satisfacción del cliente	87.3%
Tasa de retención de clientes	76.5%

Gestión de relaciones a largo plazo

La Corporación mantiene las relaciones con los clientes a largo plazo a través de estrategias específicas y soluciones financieras personalizadas.

• Duración promedio de la relación con el cliente: 8.4 años
• Tasa de cliente repetida: 64.2%
• Tasa de éxito de venta cruzada: 42.7%

Compromiso centrado en la comunidad

Chemung Financial se involucra activamente con las comunidades locales a través de diversas iniciativas y programas de apoyo.

Métrica de compromiso de la comunidad	Valor
Inversión comunitaria anual	$ 1.2 millones
Eventos de la comunidad local patrocinados	37
Asociaciones locales sin fines de lucro	22

Banqueros de relaciones dedicadas

El banco emplea banqueros de relaciones especializadas para proporcionar orientación financiera personalizada.

• Banqueros de relaciones totales: 64
• Cartera promedio de clientes por banquero: 187 clientes
• Años promedio de experiencia bancaria: 12.6 años

Múltiples canales de comunicación

Chemung Financial ofrece diversas plataformas de comunicación para las interacciones del cliente.

Canal de comunicación	Porcentaje de uso
Banca en línea	62.3%
Banca móvil	48.7%
Rama en persona	35.2%
Banca telefónica	24.8%

Chemung Financial Corporation (CHMG) - Modelo de negocio: canales

Red de sucursales físicas

A partir de 2024, Chemung Financial Corporation opera 45 ubicaciones de ramas físicas Principalmente concentrado en las regiones de Nueva York y Pensilvania.

Estado	Número de ramas
Nueva York	35
Pensilvania	10

Plataforma bancaria en línea

La plataforma de banca digital sirve Aproximadamente 78,500 usuarios de banca en línea activa.

• Plataforma basada en la web disponible 24/7
• Capacidades de transacción seguras
• Características de gestión de cuentas

Aplicación de banca móvil

Revelar las estadísticas de aplicaciones de banca móvil 52,300 usuarios de banca móvil activa A partir del último informe trimestral.

Función de la aplicación móvil	Compromiso de usuario
Depósito de cheque móvil	68% de usuarios móviles
Pago de facturas	55% de usuarios móviles

Red de cajeros automáticos

Chemung Financial mantiene 62 ubicaciones de cajeros automáticos a través de sus territorios de servicio.

• Transacciones de cajeros automáticos gratuitos para titulares de cuentas
• La red incluye los cajeros automáticos de propiedad de un banco y de socios

Servicios de banca telefónica

La banca telefónica sirve aproximadamente 22,700 clientes mensualmente.

Tipo de servicio	Uso promedio mensual
Consultas de saldo de la cuenta	14,500
Asistencia de transacción	8,200

Chemung Financial Corporation (CHMG) - Modelo de negocio: segmentos de clientes

Empresas pequeñas a medianas

A partir del cuarto trimestre de 2023, Chemung Financial Corporation atiende a aproximadamente 2,347 empresas pequeñas a medianas en el nivel sur de la región de Nueva York y el norte de Pensilvania.

Segmento de negocios	Número de clientes	Tamaño promedio del préstamo
Negocios minoristas	892	$285,000
Empresas de servicios	673	$215,000
Servicios profesionales	782	$340,000

Clientes bancarios individuales locales

Total de clientes bancarios individuales al 31 de diciembre de 2023: 48,621

• Cuentas corrientes personales: 29,345
• Cuentas de ahorro personal: 22,876
• Usuarios de banca digital: 31,542

Clientes empresariales comerciales

Desglose de la cartera de clientes comerciales para 2023:

Sector industrial	Número de clientes	Cartera total de préstamos comerciales
Fabricación	276	$ 87.4 millones
Cuidado de la salud	193	$ 62.1 millones
Tecnología	84	$ 41.3 millones

Clientes de gestión de patrimonio

Estadísticas del cliente de gestión de patrimonio para 2023:

• CLIENTES TOTALES DE GESTIÓN DE PLANO: 3,214
• Activos bajo administración: $ 542.6 millones
• Valor promedio de la cartera del cliente: $ 168,900

Miembros de la comunidad agrícola y rural

Detalles del segmento de banca agrícola:

Segmento agrícola	Número de clientes	Préstamos agrícolas totales
Operaciones agrícolas	412	$ 76.5 millones
Pequeñas empresas rurales	287	$ 43.2 millones

Chemung Financial Corporation (CHMG) - Modelo de negocio: Estructura de costos

Gastos de operación de rama

A partir del informe anual de 2022, Chemung Financial Corporation mantuvo 24 oficinas bancarias en Nueva York y Pensilvania. Los gastos operativos totales relacionados con las sucursales fueron de $ 15.3 millones en 2022.

Categoría de gastos	Costo anual
Alquiler y ocupación	$ 4.2 millones
Utilidades	$ 1.1 millones
Mantenimiento	$ 2.3 millones

Tecnología e inversiones en infraestructura digital

En 2022, Chemung Financial Corporation invirtió $ 3.7 millones en infraestructura tecnológica.

• Actualizaciones del sistema bancario central: $ 1.2 millones
• Mejoras de ciberseguridad: $ 1.5 millones
• Desarrollo de la plataforma de banca digital: $ 1.0 millones

Salarios y beneficios de los empleados

Los gastos totales de personal para 2022 fueron de $ 33.4 millones.

Componente de compensación	Costo anual
Salarios base	$ 24.6 millones
Seguro médico	$ 4.2 millones
Beneficios de jubilación	$ 4.6 millones

Costos de cumplimiento regulatorio

Los gastos relacionados con el cumplimiento totalizaron $ 2.9 millones en 2022.

• Tarifas legales y de consultoría: $ 1.4 millones
• Software y sistemas de cumplimiento: $ 0.8 millones
• Capacitación y documentación: $ 0.7 millones

Gastos de marketing y adquisición de clientes

Los gastos de marketing para 2022 fueron de $ 1.6 millones.

Canal de marketing	Gasto anual
Marketing digital	$ 0.7 millones
Medios tradicionales	$ 0.5 millones
Patrocinios comunitarios	$ 0.4 millones

Chemung Financial Corporation (CHMG) - Modelo de negocios: flujos de ingresos

Ingresos por intereses de préstamos e inversiones

Para el año fiscal 2023, Chemung Financial Corporation informó ingresos por intereses netos de $ 79.9 millones. El desglose de los ingresos por intereses es el siguiente:

Fuente de ingresos por intereses	Monto ($)
Préstamos	68,500,000
Valores de inversión	11,400,000

Tarifas de servicio bancario

Las tarifas de servicio bancario para 2023 totalizaron $ 12.4 millones, con las siguientes categorías de tarifas:

• CARGOS DE SERVICIO DE CUENTA DE DISPOSITOS: $ 5.6 millones
• Tarifas de cajeros automáticos y transacciones: $ 3.2 millones
• Tarifas de sobregiro: $ 2.1 millones
• Otros servicios bancarios: $ 1.5 millones

Tarifas de asesoramiento de gestión de patrimonio

Los servicios de gestión de patrimonio y fideicomiso generaron $ 6.7 millones en tarifas de asesoramiento durante 2023.

Ingresos de origen hipotecario

Los ingresos relacionados con la hipoteca para 2023 ascendieron a $ 9.3 millones, con la siguiente distribución:

Producto hipotecario	Ingresos ($)
Originaciones de hipotecas residenciales	7,200,000
Tarifas de hipotecas comerciales	2,100,000

Cargos de transacción y mantenimiento de la cuenta

Los cargos de transacción y mantenimiento de la cuenta para 2023 alcanzaron $ 4.5 millones, que incluyen:

• Tasas de transferencia de cables: $ 1.2 millones
• Tarifas de mantenimiento de la cuenta: $ 2.3 millones
• Otros cargos de transacción: $ 1.0 millones

Flujos de ingresos totales para 2023: $ 112.8 millones

Chemung Financial Corporation (CHMG) - Canvas Business Model: Value Propositions

Full-service community banking with a long-standing, trusted local presence since 1833.

The durability of communities and credit standards is reflected in the non-performing loans to total loans ratio of 0.43 percent at year-end 2024, which improved to 0.35% as of the third quarter of 2025. The Corporation's President and CEO emphasized the importance of the community banking model in the first quarter of 2025.

Comprehensive wealth management, trust, and insurance services for affluent clients.

The Wealth Management Group (WMG) fee income was $11,573 thousand in 2024. This represented an increase of $1.1 million year-over-year in 2024. Recurring non-interest income saw a slight increase in the second quarter of 2025, supported by higher wealth management fees. Staffing increases in the third quarter of 2025 included adding additional wealth-management staff to the WMG division.

Strong commercial loan growth, particularly in the Canal Bank expansion markets.

Commercial loan growth reached an annualized rate of 10.5% in the first quarter of 2025. The Canal Bank division saw loan growth of 14.9% compared to the prior year-end in the first quarter of 2025. Total loan growth in the third quarter of 2025 was $69.9 million, a significant increase from $17.5 million in the third quarter of 2024. The Canal Bank division also posted deposit growth of 82.0% compared to the prior year-end in the first quarter of 2025.

High-touch, relationship-focused service model across all business lines.

Management noted attaining results in 2024 while staying true to the client-first, purpose-driven focus defining the community banking model. Staffing increases in the third quarter of 2025 included adding additional lending, branch staff to the Western New York Canal Bank division.

Unified digital experience via the GoBanking platform.

The platform was rebranded to GoBanking - The Digital Experience at Chemung, Capital, and Canal Banks. A significant upgrade to the GoBanking suite of online and mobile banking services for consumers and businesses was planned for completion in 2025.

Key Financial Metrics Supporting Value Propositions (Latest Available Data)

Metric	Value	Period/Date
Net Interest Margin (NIM)	3.45%	Q3 2025
Net Interest Income (NII)	$22.7 million	Q3 2025
NII Increase (YoY)	23.4 percent	Q3 2025 vs Q3 2024
Non-Performing Loans (NPLs) to Loans	0.35%	Q3 2025
Quarterly Dividend Declared	$0.34 per share	Q3 2025
WMG Fee Income	$11,573 thousand	Year Ended December 31, 2024

Chemung Financial Corporation (CHMG) - Canvas Business Model: Customer Relationships

You're looking at how Chemung Financial Corporation keeps its customers close, which is central to its identity as the oldest locally-owned and managed community bank in New York State, dating back to 1833. The core of their approach is a relationship-based model, which the President and CEO, Anders M. Tomson, highlighted in early 2025, emphasizing a client-first, purpose-driven focus that defines their community banking strategy. This isn't just about transactions; it's about high-touch engagement built over time, which they believe drives sustainable success.

For your high-net-worth clients, or those needing deeper planning, Chemung Financial Corporation relies on its Wealth Management Group. This group delivered a record year in 2024, contributing to non-interest income. Furthermore, the Corporation's subsidiary, CFS Group, Inc., which offers brokerage services, insurance, and annuities, had a meaningful impact, exceeding $1 million in revenue in 2022. To support this personalized service, Trust Assets Under Administration stood at $1,814,885 (in thousands, or $1.815 billion) as of December 31, 2024. The firm is also actively working to enhance the digital side of these relationships, planning a significant upgrade to its GoBanking suite throughout 2025 to offer a more unified digital experience.

Here are some key figures that frame the scale of their customer-facing operations as of the latest reporting:

Metric	Value/Amount	Date/Period
Total Assets	$2.776 billion	December 31, 2024
Trust Assets Under Administration	$1,814,885 (in thousands)	December 31, 2024
Total Offices Operated	30	Early 2025
Wealth Management Fee Income Change	Increase (Attributed to H2 2024 fee schedule increases)	Q2 2025 vs Prior Year
Net Income	$23.7 million	Year Ended December 31, 2024

The commitment to being a community partner is a non-negotiable part of the relationship strategy. Chemung Financial Corporation views itself as a dependable community partner, which means actively supporting local well-being beyond just banking services. You see this commitment reflected in their actions, even if the exact dollar amount of annual sponsorship isn't public in the latest filings. They focus on:

• Supporting local non-profit organizations through financial contributions and sponsorships.
• Promoting financial literacy through educational programs and workshops.
• Encouraging employee volunteerism in community projects and events.

Still, the traditional, in-person service remains vital, especially given their history. As of early 2025, Chemung Canal Trust Company operates through 30 offices across New York and Pennsylvania, serving markets under the Chemung Canal, Capital Bank, and Canal Bank brands. However, you should note that the Corporation is continually evaluating its physical distribution model for efficiency. This evaluation led to a $0.6 million gain on the sale of a previous branch property during the second quarter of 2025, suggesting a strategic shift in the physical footprint while maintaining the relationship focus elsewhere. They are definitely balancing the legacy of in-person service with modern efficiency needs.

Chemung Financial Corporation (CHMG) - Canvas Business Model: Channels

You're looking at how Chemung Financial Corporation gets its services-from deposits to wealth advice-into the hands of its customers. This is all about the physical footprint meeting the digital push, which is key for a community bank expanding its reach.

The core of the physical channel is the established network. As of early 2025, Chemung Financial Corporation operates 30 retail offices across 14 counties in New York and Pennsylvania through its principal subsidiary, Chemung Canal Trust Company. This network is segmented to target specific markets using distinct branding.

The physical distribution model is actively being optimized. You saw a $0.6 million gain on the sale of a previous branch property in the second quarter of 2025, which was part of an ongoing rationalization of the physical distribution network. However, growth in specific regions is also happening; for instance, the company opened a full-service branch and regional banking center in Williamsville, New York, under the Canal Bank brand in the fourth quarter of 2024. This expansion is supported by increased staffing, with salaries and wages rising in Q3 2025 partly due to adding additional lending, branch, and wealth-management staff in the Canal Bank division.

The digital channel, branded as GoBanking, is seeing significant investment. Management noted plans in early 2025 to complete a significant upgrade to the GoBanking suite of online and mobile banking services for both consumers and businesses, alongside a complete redesign of the Chemung Canal and Capital Bank websites. While specific platform adoption numbers for Chemung Financial Corporation aren't public, the general trend shows that 77% of banking interactions in the US now occur through digital channels. This digital focus supports the overall financial performance, as seen in the Q3 2025 Net Interest Margin (NIM) of 3.45 percent, which benefited from lower funding costs, with the cost of funds falling to 1.85% and the average yield on interest-earning assets rising to 5.15%.

Targeted commercial and wealth management outreach is another crucial channel. Dedicated teams drive loan growth across the different markets. Commercial real estate loan growth was notable, with the Canal Bank Division in Western New York seeing an increase of $24.9 million, and the overall loan portfolio seeing commercial mortgage loans increase by $43.3 million. Furthermore, the Wealth Management Group (WMG) fee income contributed to the $5.9 million in Non-Interest Income reported for Q3 2025, an increase of 4.1% year-over-year.

Chemung Financial Corporation uses its brand structure to target specific geographies through these channels:

• Chemung Canal Trust Company: Core market, Southern Tier.
• Canal Bank Division: Western New York, including Buffalo.
• Capital Bank Division: Albany area market.

Here's a quick look at some channel-related financial performance and scale as of late 2025:

Metric	Value	Context/Date
Total Retail Offices	30	As of early 2025
Net Interest Margin (NIM)	3.45%	Q3 2025
Cost of Funds	1.85%	Q3 2025
WMG Fee Income Contribution	Increased 4.1% year-over-year	Q3 2025 Non-Interest Income driver
Canal Bank CRE Loan Growth	$24.9 million increase	Q3 2025

The dedicated commercial lending officers and wealth management teams are the human interface for high-value services, complementing the self-service nature of the GoBanking platform. The growth in salaries and wages in Q3 2025 reflects investment in these relationship-focused personnel across the Canal Bank division. The company is defintely balancing its physical footprint rationalization with targeted growth in key markets like Albany (via Capital Bank) and Buffalo (via Canal Bank).

Chemung Financial Corporation (CHMG) - Canvas Business Model: Customer Segments

You're looking at the core groups Chemung Financial Corporation serves across its footprint. Honestly, the numbers tell you where the focus is right now.

Consumers and households in the Upstate New York and Northern Pennsylvania footprint

This segment is the bedrock, supported by the Bank's 30 retail offices operating across 14 counties in New York and Pennsylvania. The total loan portfolio size as of December 31, 2024, was $2.071 billion. The consumer-facing loan types, which include Residential Mortgages and Consumer loans, made up a significant portion of the total loan book at the end of 2024.

• Residential Mortgages represented 13.27% of total loans as of December 31, 2024.
• Consumer loans represented 13.51% of total loans as of December 31, 2024.

The overall Net Interest Margin (NIM) for Chemung Financial Corporation stood at 3.45% for the third quarter of 2025.

Small to mid-sized commercial businesses seeking local lending and treasury services

Chemung Financial Corporation emphasizes commercial loan momentum, particularly across its Chemung Canal, Capital Bank (Albany), and Canal Bank (Buffalo) markets. The lending focus here is detailed in the Commercial Loan Portfolio as of September 30, 2025.

Commercial Loan Category	Percentage of Commercial Portfolio (Sep 30, 2025)
Commercial & Industrial	39.32%
Non-Owner Occupied CRE	18.50%
Multi-Family	25.45%
Owner Occupied CRE	10.17%
Construction	6.56%

The company originated $329.4 million in Commercial Loans during 2024. Non-performing loans to total loans improved to 0.35% as of Q3 2025.

Affluent individuals and families requiring wealth management and trust services

The Wealth Management Group (WMG) is a distinct reportable segment for Chemung Financial Corporation. The company has a stated focus on high-touch relationships with affluent borrowers.

• Trust Assets Under Administration (market value) totaled $1,814,885 thousand as of December 31, 2024.
• The quarterly dividend per share was raised to $0.34 during Q3 2025.

Local municipalities and non-profit organizations

While specific financial breakdowns for this segment aren't public, the overall structure supports this group through its community bank model. The total assets of Chemung Financial Corporation were reported at $2,696,634 thousand on a trailing twelve-month basis as of September 30, 2025. The company reported GAAP Earnings Per Share (EPS) of $1.62 for Q3 2025.

Chemung Financial Corporation (CHMG) - Canvas Business Model: Cost Structure

The Cost Structure for Chemung Financial Corporation centers on managing funding costs and personnel expenses, especially with recent expansion efforts.

Interest expense on deposits and borrowed funds remains a key area of focus for reduction, which management has actively addressed through balance sheet repositioning efforts. The total cost of funds for Chemung Financial Corporation in the third quarter of 2025 was reported at 1.85%, a notable decrease from 2.24% for the same period in the prior year, reflecting success in managing funding costs. Furthermore, all brokered deposits were fully repaid as of September 30, 2025.

Salaries and wages have seen upward pressure, directly linked to staffing in the Western New York Canal Bank division. This division required additional lending, branch, and wealth-management staff. Increases in salaries and wages, alongside pension and other employee benefits, were primary drivers for the overall rise in non-interest expense year-over-year.

Non-interest expense for Chemung Financial Corporation totaled $17.6 million in the third quarter of 2025. This figure represented an increase of 6.7 percent compared to the $16.5 million recorded in the third quarter of 2024. Overall operating expenses remained elevated year-over-year, showing a 6.9% increase.

The Provision for credit losses (PCL) for the third quarter of 2025 was $1.1 million. This compares to $0.6 million in the third quarter of 2024. This higher provision was largely attributed to stronger loan growth in the quarter, which totaled $69.9 million, and adjustments to the Current Expected Credit Losses (CECL) model inputs.

Regarding Data processing and technology costs for the digital platform, these were a component of the overall non-interest expense. For the full year ended December 31, 2024, data processing expenses increased by $0.3 million. In the first quarter of 2025, data processing expenses saw a decrease of $0.1 million compared to the prior quarter.

You can see a breakdown of key cost components for Q3 2025 versus the prior year below:

Cost Component	Q3 2025 Amount	Q3 2024 Amount
Non-interest Expense Total	$17.6 million	$16.5 million
Provision for Credit Losses	$1.1 million	$0.6 million
Cost of Funds	1.85%	2.24%

The expense profile also includes other elements that contribute to the overall cost base:

• Salaries and wages increased due to staffing in the Western New York Canal Bank division.
• Pension and other employee benefits contributed to the non-interest expense increase.
• FDIC insurance costs declined, partially offsetting other expense increases.
• Loan expense saw a decline in Q3 2025.

Chemung Financial Corporation (CHMG) - Canvas Business Model: Revenue Streams

You're looking at the core ways Chemung Financial Corporation generates its top line as of late 2025. The business model heavily leans on traditional banking activities, but non-interest income streams are definitely growing in importance, especially given the balance sheet repositioning efforts completed earlier in the year.

The primary engine remains Net Interest Income (NII), which reflects the spread between what Chemung Financial Corporation earns on its assets (like loans and securities) and what it pays out on its liabilities (like deposits). For the third quarter of 2025, NII totaled $22.7 million. This was a significant jump, showing an increase of 23.4 percent compared to the same period in the prior year. This quarter-over-quarter growth was reported as an uplift of $1.9 million, driven by gains in interest income on loans and interest-earning deposits, alongside a decline in interest expense on deposits.

Total revenue for the third quarter of 2025 was reported around $28.84 million. The remaining portion comes from non-interest income sources, which totaled $6.1 million for Q3 2025. This non-interest income is a mix of several fee-based services.

Here is a breakdown of the key revenue components based on the Q3 2025 figures:

Revenue Component	Q3 2025 Amount (Millions USD)	Notes
Net Interest Income (NII)	$22.7	From loans and securities, up 23.4% year-over-year.
Total Non-Interest Income	$6.1	Driven by increases in other non-interest income and service charges.
Wealth Management Group (WMG) Fees	$2.97	Represents 10.31% of total reported revenue.
Service Charges on Deposit Accounts	Included in Total Non-Interest Income	Saw an increase in Q3 2025.
Interest-Rate Swap Fees	Included in Other Non-Interest Income	Drove the increase in Other non-interest income due to higher originations.
Debit Card Interchange Fees	Included in Other Non-Interest Income	A component of other non-interest income.

You can see the concentration in NII, but the fee income is definitely contributing to the overall performance. For instance, the increase in interest-rate swap fees in Q3 2025 was specifically called out as a driver for the rise in Other non-interest income. This suggests that activity in their commercial lending, particularly in markets like Albany, Buffalo, and the Southern Tier, is translating directly into fee revenue as loans with interest-rate swap exposures are originated.

The components making up the non-interest income include:

• Wealth Management Group fees.
• Service charges on deposit accounts.
• Interest-rate swap fees.
• Debit card interchange fees.
• Other miscellaneous income sources.

The growth in NII, supported by a net interest margin that expanded 40 basis points quarter-over-quarter to 3.45 percent, is the most immediate financial impact you see from their balance sheet repositioning. The cost of funds fell to 1.85 percent in Q3 2025. This margin expansion helps offset any softness in fee categories, like the dip seen in wealth management fees during Q1 2025 due to market conditions.

Finance: draft Q4 2025 revenue projection based on Q3 run-rate by next Tuesday.