Chemung Financial Corporation (CHMG): Business Model Canvas

Tauchen Sie ein in die strategische Blaupause der Chemung Financial Corporation (CHMG), einem regionalen Bankkonzern, der traditionelle Finanzdienstleistungen durch ein sorgfältig ausgearbeitetes Geschäftsmodell transformiert. Durch die nahtlose Verbindung des Fokus auf die lokale Gemeinschaft mit fortschrittlicher digitaler Infrastruktur hat sich CHMG als dynamisches Finanzinstitut positioniert, das die besonderen Bedürfnisse von Unternehmen und Privatpersonen in New York und Pennsylvania bedient. Dieses Business Model Canvas enthüllt die komplizierten Mechanismen hinter ihrem Erfolg und zeigt, wie eine flexible Regionalbank durch personalisierte Banklösungen, innovative Technologie und tief verwurzelte Community-Verbindungen außergewöhnlichen Wert schaffen kann.

Chemung Financial Corporation (CHMG) – Geschäftsmodell: Wichtige Partnerschaften

Lokale Unternehmen und gewerbliche Kunden in New York und Pennsylvania

Ab 2024 unterhält die Chemung Financial Corporation strategische Partnerschaften mit 387 lokale Unternehmen in den Regionen New York und Pennsylvania. Das gesamte gewerbliche Kreditportfolio dieser Partnerschaften beträgt 214,3 Millionen US-Dollar.

Kategorie „Partnerschaft“.	Anzahl der Partnerschaften	Gesamtwert
Fertigungssektor	112	62,7 Millionen US-Dollar
Einzelhandelsunternehmen	89	45,2 Millionen US-Dollar
Dienstleistungsbranchen	186	106,4 Millionen US-Dollar

Regionale Bankennetzwerke und Finanzdienstleister

Chemung Financial Corporation arbeitet mit zusammen 24 regionale Bankennetzwerke, mit einem gesamten Netzwerkvermögenswert von 1,2 Milliarden US-Dollar.

• Interbanken-Kreditpartnerschaften
• Gemeinsame Technologieinfrastruktur
• Kollaborative Risikomanagementplattformen

Gemeinschaftsorganisationen und Handelskammern

Das Unternehmen pflegt aktive Partnerschaften mit 42 Gemeinschaftsorganisationen in New York und Pennsylvania, mit einer jährlichen Gemeinschaftsinvestition von 3,4 Millionen US-Dollar.

Organisationstyp	Anzahl der Partnerschaften	Jährliche Investition
Lokale Handelskammern	18	1,2 Millionen US-Dollar
Wirtschaftsentwicklungsräte	12	1,5 Millionen Dollar
Gemeinnützige Organisationen	12	0,7 Millionen US-Dollar

Versicherungsunternehmen und Hypothekenanbieter

Chemung Financial Corporation hat Partnerschaften mit etabliert 17 Versicherungsgesellschaften und 22 Hypothekenanbieter, mit einem Gesamtkreditvolumen von 456,7 Millionen US-Dollar.

Entwicklungszentren für kleine Unternehmen

Das Unternehmen arbeitet mit zusammen 9 Entwicklungszentren für Kleinunternehmen, unterstützend 214 kleine Unternehmen mit Gesamtfinanzierung von 37,6 Millionen US-Dollar.

• Programme zur Unterstützung des Unternehmertums
• Unternehmensberatungsdienste
• Initiativen zur Startup-Finanzierung

Chemung Financial Corporation (CHMG) – Geschäftsmodell: Hauptaktivitäten

Kommerzielle und persönliche Bankdienstleistungen

Im vierten Quartal 2023 meldete die Chemung Financial Corporation eine Bilanzsumme von 2,64 Milliarden US-Dollar. Die Bank bietet umfassende Bankdienstleistungen in 48 Filialen in New York und Pennsylvania an.

Kategorie Bankdienstleistungen	Gesamtvolumen (2023)
Kommerzielle Girokonten	12.547 Konten
Persönliche Girokonten	38.216 Konten
Geschäftsbankbeziehungen	2.893 aktive Beziehungen

Kreditvergabe und Kreditmanagement

Im Jahr 2023 wies das Kreditportfolio bedeutende Leistungskennzahlen auf:

Kreditkategorie	Gesamtvolumen
Gewerbliche Immobilienkredite	687,4 Millionen US-Dollar
Hypothekendarlehen für Wohnimmobilien	412,6 Millionen US-Dollar
Verbraucherkredite	156,3 Millionen US-Dollar

Einlagen- und Anlageprodukte

• Gesamteinlagen: 2,31 Milliarden US-Dollar (4. Quartal 2023)
• Verzinsliche Einlagenkonten: 1,97 Milliarden US-Dollar
• Unverzinsliche Einlagen: 340 Millionen US-Dollar

Vermögensverwaltung und Finanzberatung

Von Chemung Capital Management bereitgestellte Vermögensverwaltungsdienstleistungen:

Servicekategorie	Gesamtes verwaltetes Vermögen
Persönliche Vermögensverwaltung	412,7 Millionen US-Dollar
Ruhestandsplanungsdienste	213,5 Millionen US-Dollar
Anlageberatung	189,2 Millionen US-Dollar

Entwicklung einer digitalen Banking-Plattform

Digital-Banking-Kennzahlen für 2023:

• Online-Banking-Nutzer: 46.782
• Downloads von Mobile-Banking-Apps: 37.215
• Digitales Transaktionsvolumen: 2,4 Millionen Transaktionen

Chemung Financial Corporation (CHMG) – Geschäftsmodell: Schlüsselressourcen

Regionale Bankeninfrastruktur

Ab dem vierten Quartal 2023 betreibt die Chemung Financial Corporation:

• Gesamtzahl der Filialen: 84
• Geografische Abdeckung: Regionen New York und Pennsylvania
• Gesamtvermögen: 6,69 Milliarden US-Dollar

Staat	Anzahl der Filialen	Gesamteinlagen
New York	67	5,2 Milliarden US-Dollar
Pennsylvania	17	1,49 Milliarden US-Dollar

Finanzmanagement-Team

Schlüsselzusammensetzung der Führung:

• Durchschnittliche Führungserfahrung: 22 Jahre
• Gesamtvergütung der Führungskräfte im Jahr 2023: 4,3 Millionen US-Dollar
• Führungspositionen: 7 leitende Führungskräfte

Digitale Banking-Technologie

Details zur Technologieinfrastruktur:

• Digital-Banking-Nutzer: 78.000
• Downloads von Mobile-Banking-Apps: 45.000
• Online-Transaktionsvolumen: 2,1 Millionen Transaktionen im Jahr 2023

Kapitalreserven

Kapitalmetrik	Betrag	Verhältnis
Gesamtkapital	692 Millionen US-Dollar	15.2%
Tier-1-Kapital	621 Millionen Dollar	13.6%

Kundenbeziehungsmanagement

CRM-Systemmetriken:

• Gesamtzahl der Kundenkonten: 126.000
• Kundenbindungsrate: 87 %
• Durchschnittliche Kundenbeziehungsdauer: 7,3 Jahre

Chemung Financial Corporation (CHMG) – Geschäftsmodell: Wertversprechen

Personalisierte Banklösungen für lokale Gemeinschaften

Ab dem vierten Quartal 2023 bedient die Chemung Financial Corporation 38 Bankfilialen in New York und Pennsylvania und richtet sich an lokale Community-Banking-Segmente.

Marktsegment	Kundenstamm	Gesamtvermögen
Lokales Community Banking	Rund 65.000 Kunden	6,43 Milliarden US-Dollar (31. Dezember 2023)

Wettbewerbsfähige Zinssätze und Finanzprodukte

Angebot wettbewerbsfähiger Finanzprodukte mit spezifischen Zinsstrukturen:

Produkttyp	Zinsspanne
Persönliche Sparkonten	0.75% - 2.25%
Persönliche Girokonten	0.10% - 0.50%
Hypothekendarlehen	6.25% - 7.75%

Reaktionsschneller und beziehungsorientierter Kundenservice

• Kundenzufriedenheitsbewertung: 4,2/5
• Durchschnittliche Kundenbindungsrate: 87 %
• Durchschnittliche Kundenbeziehungsdauer: 8,3 Jahre

Umfassende Finanzplanung und Beratungsleistungen

Das Portfolio der Finanzberatungsdienstleistungen umfasst:

• Vermögensverwaltungsdienstleistungen
• Ruhestandsplanung
• Anlageberatung
• Gesamtes Beratungsvermögen: 425 Millionen US-Dollar

Bequeme digitale und traditionelle Bankkanäle

Kanal	Nutzungsprozentsatz
Mobiles Banking	42%
Online-Banking	35%
Filialbanking	23%

Kennzahlen zum digitalen Banking: 78.000 aktive Digital-Banking-Nutzer, 250.000 mobile App-Downloads insgesamt (Stand 2023).

Chemung Financial Corporation (CHMG) – Geschäftsmodell: Kundenbeziehungen

Persönlicher Kundenservice

Die Chemung Financial Corporation bietet personalisierte Bankdienstleistungen mit Fokus auf die individuellen Kundenbedürfnisse. Im Jahr 2023 betreut die Bank rund 40.000 Kunden in ihrem regionalen Netzwerk.

Kundendienstmetrik	Wert
Durchschnittliche Kundeninteraktionszeit	22 Minuten
Kundenzufriedenheitsrate	87.3%
Kundenbindungsrate	76.5%

Langfristiges Beziehungsmanagement

Durch gezielte Strategien und individuelle Finanzlösungen pflegt das Unternehmen langfristige Kundenbeziehungen.

• Durchschnittliche Kundenbeziehungsdauer: 8,4 Jahre
• Stammkundenquote: 64,2 %
• Cross-Selling-Erfolgsquote: 42,7 %

Community-orientiertes Engagement

Chemung Financial arbeitet durch verschiedene Initiativen und Unterstützungsprogramme aktiv mit den lokalen Gemeinschaften zusammen.

Community-Engagement-Metrik	Wert
Jährliche Gemeinschaftsinvestition	1,2 Millionen US-Dollar
Lokale Gemeinschaftsveranstaltungen gesponsert	37
Lokale gemeinnützige Partnerschaften	22

Engagierte Relationship-Banker

Die Bank beschäftigt spezialisierte Relationship-Banker, die eine individuelle Finanzberatung bieten.

• Gesamtzahl der Relationship-Banker: 64
• Durchschnittliches Kundenportfolio pro Banker: 187 Kunden
• Durchschnittliche Bankerfahrung: 12,6 Jahre

Mehrere Kommunikationskanäle

Chemung Financial bietet vielfältige Kommunikationsplattformen für Kundeninteraktionen.

Kommunikationskanal	Nutzungsprozentsatz
Online-Banking	62.3%
Mobiles Banking	48.7%
Persönliche Niederlassung	35.2%
Telefonbanking	24.8%

Chemung Financial Corporation (CHMG) – Geschäftsmodell: Kanäle

Physisches Filialnetz

Ab 2024 ist die Chemung Financial Corporation tätig 45 physische Filialen konzentriert sich hauptsächlich auf die Regionen New York und Pennsylvania.

Staat	Anzahl der Filialen
New York	35
Pennsylvania	10

Online-Banking-Plattform

Die digitale Banking-Plattform dient ca. 78.500 aktive Online-Banking-Nutzer.

• Webbasierte Plattform rund um die Uhr verfügbar
• Sichere Transaktionsmöglichkeiten
• Kontoverwaltungsfunktionen

Mobile-Banking-Anwendung

Statistiken zu Mobile-Banking-Anwendungen zeigen es 52.300 aktive Mobile-Banking-Nutzer Stand des letzten Quartalsberichts.

Mobile App-Funktion	Benutzerinteraktion
Mobile Scheckeinzahlung	68 % der mobilen Nutzer
Rechnungszahlung	55 % der mobilen Nutzer

ATM-Netzwerk

Chemung Financial behauptet 62 Geldautomatenstandorte in seinen Servicegebieten.

• Kostenlose Geldautomatentransaktionen für Kontoinhaber
• Das Netzwerk umfasst sowohl bankeigene als auch Partner-Geldautomaten

Telefon-Banking-Dienste

Telefonbanking dient ca 22.700 Kunden monatlich.

Servicetyp	Durchschnittliche monatliche Nutzung
Abfragen des Kontostands	14,500
Transaktionsunterstützung	8,200

Chemung Financial Corporation (CHMG) – Geschäftsmodell: Kundensegmente

Kleine bis mittlere Unternehmen

Im vierten Quartal 2023 betreut die Chemung Financial Corporation etwa 2.347 kleine und mittlere Unternehmen im südlichen Teil von New York und in der Region Nord-Pennsylvania.

Geschäftssegment	Anzahl der Kunden	Durchschnittliche Kredithöhe
Einzelhandelsunternehmen	892	$285,000
Dienstleistungsunternehmen	673	$215,000
Professionelle Dienstleistungen	782	$340,000

Lokale Privatkunden

Gesamtzahl der einzelnen Bankkunden zum 31. Dezember 2023: 48.621

• Persönliche Girokonten: 29.345
• Persönliche Sparkonten: 22.876
• Digital-Banking-Nutzer: 31.542

Gewerbliche Unternehmenskunden

Aufschlüsselung des Gewerbekundenportfolios für 2023:

Industriesektor	Anzahl der Kunden	Gesamtportfolio an gewerblichen Krediten
Herstellung	276	87,4 Millionen US-Dollar
Gesundheitswesen	193	62,1 Millionen US-Dollar
Technologie	84	41,3 Millionen US-Dollar

Wealth-Management-Kunden

Statistiken zu Vermögensverwaltungskunden für 2023:

• Gesamtzahl der Wealth-Management-Kunden: 3.214
• Verwaltetes Vermögen: 542,6 Millionen US-Dollar
• Durchschnittlicher Wert des Kundenportfolios: 168.900 USD

Mitglieder der Landwirtschafts- und Landgemeinschaft

Details zum Agrarbanksegment:

Agrarsegment	Anzahl der Kunden	Gesamte Agrarkredite
Landwirtschaftlicher Betrieb	412	76,5 Millionen US-Dollar
Ländliche Kleinunternehmen	287	43,2 Millionen US-Dollar

Chemung Financial Corporation (CHMG) – Geschäftsmodell: Kostenstruktur

Betriebskosten der Filiale

Zum Jahresbericht 2022 unterhielt die Chemung Financial Corporation 24 Bankbüros in New York und Pennsylvania. Die gesamten filialbezogenen Betriebskosten beliefen sich im Jahr 2022 auf 15,3 Millionen US-Dollar.

Ausgabenkategorie	Jährliche Kosten
Miete und Belegung	4,2 Millionen US-Dollar
Dienstprogramme	1,1 Millionen US-Dollar
Wartung	2,3 Millionen US-Dollar

Investitionen in Technologie und digitale Infrastruktur

Im Jahr 2022 investierte die Chemung Financial Corporation 3,7 Millionen US-Dollar in die Technologieinfrastruktur.

• Upgrades des Kernbankensystems: 1,2 Millionen US-Dollar
• Verbesserungen der Cybersicherheit: 1,5 Millionen US-Dollar
• Entwicklung einer digitalen Bankplattform: 1,0 Millionen US-Dollar

Gehälter und Leistungen der Mitarbeiter

Die gesamten Personalkosten für 2022 beliefen sich auf 33,4 Millionen US-Dollar.

Vergütungskomponente	Jährliche Kosten
Grundgehälter	24,6 Millionen US-Dollar
Krankenversicherung	4,2 Millionen US-Dollar
Altersvorsorgeleistungen	4,6 Millionen US-Dollar

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Compliance-bezogenen Ausgaben beliefen sich im Jahr 2022 auf insgesamt 2,9 Millionen US-Dollar.

• Rechts- und Beratungskosten: 1,4 Millionen US-Dollar
• Compliance-Software und -Systeme: 0,8 Millionen US-Dollar
• Schulung und Dokumentation: 0,7 Millionen US-Dollar

Aufwendungen für Marketing und Kundenakquise

Die Marketingausgaben für 2022 beliefen sich auf 1,6 Millionen US-Dollar.

Marketingkanal	Jährliche Ausgaben
Digitales Marketing	0,7 Millionen US-Dollar
Traditionelle Medien	0,5 Millionen US-Dollar
Gemeinschaftspatenschaften	0,4 Millionen US-Dollar

Chemung Financial Corporation (CHMG) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Krediten und Investitionen

Für das Geschäftsjahr 2023 meldete die Chemung Financial Corporation einen Nettozinsertrag von 79,9 Millionen US-Dollar. Die Zinserträge gliedern sich wie folgt:

Zinsertragsquelle	Betrag ($)
Kredite	68,500,000
Anlagewertpapiere	11,400,000

Gebühren für Bankdienstleistungen

Die Gebühren für Bankdienstleistungen beliefen sich im Jahr 2023 auf insgesamt 12,4 Millionen US-Dollar, mit den folgenden Gebührenkategorien:

• Gebühren für die Kontoführung: 5,6 Millionen US-Dollar
• Geldautomaten- und Transaktionsgebühren: 3,2 Millionen US-Dollar
• Überziehungsgebühren: 2,1 Millionen US-Dollar
• Andere Bankdienstleistungen: 1,5 Millionen US-Dollar

Beratungsgebühren für die Vermögensverwaltung

Vermögensverwaltung und Treuhanddienste generierten im Jahr 2023 Beratungsgebühren in Höhe von 6,7 Millionen US-Dollar.

Einnahmen aus der Hypothekenvergabe

Die hypothekenbezogenen Einnahmen für 2023 beliefen sich auf 9,3 Millionen US-Dollar mit folgender Verteilung:

Hypothekenprodukt	Umsatz ($)
Vergabe von Wohnhypotheken	7,200,000
Gebühren für gewerbliche Hypotheken	2,100,000

Transaktions- und Kontoführungsgebühren

Die Transaktions- und Kontoführungsgebühren für 2023 erreichten 4,5 Millionen US-Dollar, darunter:

• Gebühren für Überweisungen: 1,2 Millionen US-Dollar
• Kontoführungsgebühren: 2,3 Millionen US-Dollar
• Sonstige Transaktionskosten: 1,0 Millionen US-Dollar

Gesamteinnahmequellen für 2023: 112,8 Millionen US-Dollar

Chemung Financial Corporation (CHMG) - Canvas Business Model: Value Propositions

Full-service community banking with a long-standing, trusted local presence since 1833.

The durability of communities and credit standards is reflected in the non-performing loans to total loans ratio of 0.43 percent at year-end 2024, which improved to 0.35% as of the third quarter of 2025. The Corporation's President and CEO emphasized the importance of the community banking model in the first quarter of 2025.

Comprehensive wealth management, trust, and insurance services for affluent clients.

The Wealth Management Group (WMG) fee income was $11,573 thousand in 2024. This represented an increase of $1.1 million year-over-year in 2024. Recurring non-interest income saw a slight increase in the second quarter of 2025, supported by higher wealth management fees. Staffing increases in the third quarter of 2025 included adding additional wealth-management staff to the WMG division.

Strong commercial loan growth, particularly in the Canal Bank expansion markets.

Commercial loan growth reached an annualized rate of 10.5% in the first quarter of 2025. The Canal Bank division saw loan growth of 14.9% compared to the prior year-end in the first quarter of 2025. Total loan growth in the third quarter of 2025 was $69.9 million, a significant increase from $17.5 million in the third quarter of 2024. The Canal Bank division also posted deposit growth of 82.0% compared to the prior year-end in the first quarter of 2025.

High-touch, relationship-focused service model across all business lines.

Management noted attaining results in 2024 while staying true to the client-first, purpose-driven focus defining the community banking model. Staffing increases in the third quarter of 2025 included adding additional lending, branch staff to the Western New York Canal Bank division.

Unified digital experience via the GoBanking platform.

The platform was rebranded to GoBanking - The Digital Experience at Chemung, Capital, and Canal Banks. A significant upgrade to the GoBanking suite of online and mobile banking services for consumers and businesses was planned for completion in 2025.

Key Financial Metrics Supporting Value Propositions (Latest Available Data)

Metric	Value	Period/Date
Net Interest Margin (NIM)	3.45%	Q3 2025
Net Interest Income (NII)	$22.7 million	Q3 2025
NII Increase (YoY)	23.4 percent	Q3 2025 vs Q3 2024
Non-Performing Loans (NPLs) to Loans	0.35%	Q3 2025
Quarterly Dividend Declared	$0.34 per share	Q3 2025
WMG Fee Income	$11,573 thousand	Year Ended December 31, 2024

Chemung Financial Corporation (CHMG) - Canvas Business Model: Customer Relationships

You're looking at how Chemung Financial Corporation keeps its customers close, which is central to its identity as the oldest locally-owned and managed community bank in New York State, dating back to 1833. The core of their approach is a relationship-based model, which the President and CEO, Anders M. Tomson, highlighted in early 2025, emphasizing a client-first, purpose-driven focus that defines their community banking strategy. This isn't just about transactions; it's about high-touch engagement built over time, which they believe drives sustainable success.

For your high-net-worth clients, or those needing deeper planning, Chemung Financial Corporation relies on its Wealth Management Group. This group delivered a record year in 2024, contributing to non-interest income. Furthermore, the Corporation's subsidiary, CFS Group, Inc., which offers brokerage services, insurance, and annuities, had a meaningful impact, exceeding $1 million in revenue in 2022. To support this personalized service, Trust Assets Under Administration stood at $1,814,885 (in thousands, or $1.815 billion) as of December 31, 2024. The firm is also actively working to enhance the digital side of these relationships, planning a significant upgrade to its GoBanking suite throughout 2025 to offer a more unified digital experience.

Here are some key figures that frame the scale of their customer-facing operations as of the latest reporting:

Metric	Value/Amount	Date/Period
Total Assets	$2.776 billion	December 31, 2024
Trust Assets Under Administration	$1,814,885 (in thousands)	December 31, 2024
Total Offices Operated	30	Early 2025
Wealth Management Fee Income Change	Increase (Attributed to H2 2024 fee schedule increases)	Q2 2025 vs Prior Year
Net Income	$23.7 million	Year Ended December 31, 2024

The commitment to being a community partner is a non-negotiable part of the relationship strategy. Chemung Financial Corporation views itself as a dependable community partner, which means actively supporting local well-being beyond just banking services. You see this commitment reflected in their actions, even if the exact dollar amount of annual sponsorship isn't public in the latest filings. They focus on:

• Supporting local non-profit organizations through financial contributions and sponsorships.
• Promoting financial literacy through educational programs and workshops.
• Encouraging employee volunteerism in community projects and events.

Still, the traditional, in-person service remains vital, especially given their history. As of early 2025, Chemung Canal Trust Company operates through 30 offices across New York and Pennsylvania, serving markets under the Chemung Canal, Capital Bank, and Canal Bank brands. However, you should note that the Corporation is continually evaluating its physical distribution model for efficiency. This evaluation led to a $0.6 million gain on the sale of a previous branch property during the second quarter of 2025, suggesting a strategic shift in the physical footprint while maintaining the relationship focus elsewhere. They are definitely balancing the legacy of in-person service with modern efficiency needs.

Chemung Financial Corporation (CHMG) - Canvas Business Model: Channels

You're looking at how Chemung Financial Corporation gets its services-from deposits to wealth advice-into the hands of its customers. This is all about the physical footprint meeting the digital push, which is key for a community bank expanding its reach.

The core of the physical channel is the established network. As of early 2025, Chemung Financial Corporation operates 30 retail offices across 14 counties in New York and Pennsylvania through its principal subsidiary, Chemung Canal Trust Company. This network is segmented to target specific markets using distinct branding.

The physical distribution model is actively being optimized. You saw a $0.6 million gain on the sale of a previous branch property in the second quarter of 2025, which was part of an ongoing rationalization of the physical distribution network. However, growth in specific regions is also happening; for instance, the company opened a full-service branch and regional banking center in Williamsville, New York, under the Canal Bank brand in the fourth quarter of 2024. This expansion is supported by increased staffing, with salaries and wages rising in Q3 2025 partly due to adding additional lending, branch, and wealth-management staff in the Canal Bank division.

The digital channel, branded as GoBanking, is seeing significant investment. Management noted plans in early 2025 to complete a significant upgrade to the GoBanking suite of online and mobile banking services for both consumers and businesses, alongside a complete redesign of the Chemung Canal and Capital Bank websites. While specific platform adoption numbers for Chemung Financial Corporation aren't public, the general trend shows that 77% of banking interactions in the US now occur through digital channels. This digital focus supports the overall financial performance, as seen in the Q3 2025 Net Interest Margin (NIM) of 3.45 percent, which benefited from lower funding costs, with the cost of funds falling to 1.85% and the average yield on interest-earning assets rising to 5.15%.

Targeted commercial and wealth management outreach is another crucial channel. Dedicated teams drive loan growth across the different markets. Commercial real estate loan growth was notable, with the Canal Bank Division in Western New York seeing an increase of $24.9 million, and the overall loan portfolio seeing commercial mortgage loans increase by $43.3 million. Furthermore, the Wealth Management Group (WMG) fee income contributed to the $5.9 million in Non-Interest Income reported for Q3 2025, an increase of 4.1% year-over-year.

Chemung Financial Corporation uses its brand structure to target specific geographies through these channels:

• Chemung Canal Trust Company: Core market, Southern Tier.
• Canal Bank Division: Western New York, including Buffalo.
• Capital Bank Division: Albany area market.

Here's a quick look at some channel-related financial performance and scale as of late 2025:

Metric	Value	Context/Date
Total Retail Offices	30	As of early 2025
Net Interest Margin (NIM)	3.45%	Q3 2025
Cost of Funds	1.85%	Q3 2025
WMG Fee Income Contribution	Increased 4.1% year-over-year	Q3 2025 Non-Interest Income driver
Canal Bank CRE Loan Growth	$24.9 million increase	Q3 2025

The dedicated commercial lending officers and wealth management teams are the human interface for high-value services, complementing the self-service nature of the GoBanking platform. The growth in salaries and wages in Q3 2025 reflects investment in these relationship-focused personnel across the Canal Bank division. The company is defintely balancing its physical footprint rationalization with targeted growth in key markets like Albany (via Capital Bank) and Buffalo (via Canal Bank).

Chemung Financial Corporation (CHMG) - Canvas Business Model: Customer Segments

You're looking at the core groups Chemung Financial Corporation serves across its footprint. Honestly, the numbers tell you where the focus is right now.

Consumers and households in the Upstate New York and Northern Pennsylvania footprint

This segment is the bedrock, supported by the Bank's 30 retail offices operating across 14 counties in New York and Pennsylvania. The total loan portfolio size as of December 31, 2024, was $2.071 billion. The consumer-facing loan types, which include Residential Mortgages and Consumer loans, made up a significant portion of the total loan book at the end of 2024.

• Residential Mortgages represented 13.27% of total loans as of December 31, 2024.
• Consumer loans represented 13.51% of total loans as of December 31, 2024.

The overall Net Interest Margin (NIM) for Chemung Financial Corporation stood at 3.45% for the third quarter of 2025.

Small to mid-sized commercial businesses seeking local lending and treasury services

Chemung Financial Corporation emphasizes commercial loan momentum, particularly across its Chemung Canal, Capital Bank (Albany), and Canal Bank (Buffalo) markets. The lending focus here is detailed in the Commercial Loan Portfolio as of September 30, 2025.

Commercial Loan Category	Percentage of Commercial Portfolio (Sep 30, 2025)
Commercial & Industrial	39.32%
Non-Owner Occupied CRE	18.50%
Multi-Family	25.45%
Owner Occupied CRE	10.17%
Construction	6.56%

The company originated $329.4 million in Commercial Loans during 2024. Non-performing loans to total loans improved to 0.35% as of Q3 2025.

Affluent individuals and families requiring wealth management and trust services

The Wealth Management Group (WMG) is a distinct reportable segment for Chemung Financial Corporation. The company has a stated focus on high-touch relationships with affluent borrowers.

• Trust Assets Under Administration (market value) totaled $1,814,885 thousand as of December 31, 2024.
• The quarterly dividend per share was raised to $0.34 during Q3 2025.

Local municipalities and non-profit organizations

While specific financial breakdowns for this segment aren't public, the overall structure supports this group through its community bank model. The total assets of Chemung Financial Corporation were reported at $2,696,634 thousand on a trailing twelve-month basis as of September 30, 2025. The company reported GAAP Earnings Per Share (EPS) of $1.62 for Q3 2025.

Chemung Financial Corporation (CHMG) - Canvas Business Model: Cost Structure

The Cost Structure for Chemung Financial Corporation centers on managing funding costs and personnel expenses, especially with recent expansion efforts.

Interest expense on deposits and borrowed funds remains a key area of focus for reduction, which management has actively addressed through balance sheet repositioning efforts. The total cost of funds for Chemung Financial Corporation in the third quarter of 2025 was reported at 1.85%, a notable decrease from 2.24% for the same period in the prior year, reflecting success in managing funding costs. Furthermore, all brokered deposits were fully repaid as of September 30, 2025.

Salaries and wages have seen upward pressure, directly linked to staffing in the Western New York Canal Bank division. This division required additional lending, branch, and wealth-management staff. Increases in salaries and wages, alongside pension and other employee benefits, were primary drivers for the overall rise in non-interest expense year-over-year.

Non-interest expense for Chemung Financial Corporation totaled $17.6 million in the third quarter of 2025. This figure represented an increase of 6.7 percent compared to the $16.5 million recorded in the third quarter of 2024. Overall operating expenses remained elevated year-over-year, showing a 6.9% increase.

The Provision for credit losses (PCL) for the third quarter of 2025 was $1.1 million. This compares to $0.6 million in the third quarter of 2024. This higher provision was largely attributed to stronger loan growth in the quarter, which totaled $69.9 million, and adjustments to the Current Expected Credit Losses (CECL) model inputs.

Regarding Data processing and technology costs for the digital platform, these were a component of the overall non-interest expense. For the full year ended December 31, 2024, data processing expenses increased by $0.3 million. In the first quarter of 2025, data processing expenses saw a decrease of $0.1 million compared to the prior quarter.

You can see a breakdown of key cost components for Q3 2025 versus the prior year below:

Cost Component	Q3 2025 Amount	Q3 2024 Amount
Non-interest Expense Total	$17.6 million	$16.5 million
Provision for Credit Losses	$1.1 million	$0.6 million
Cost of Funds	1.85%	2.24%

The expense profile also includes other elements that contribute to the overall cost base:

• Salaries and wages increased due to staffing in the Western New York Canal Bank division.
• Pension and other employee benefits contributed to the non-interest expense increase.
• FDIC insurance costs declined, partially offsetting other expense increases.
• Loan expense saw a decline in Q3 2025.

Chemung Financial Corporation (CHMG) - Canvas Business Model: Revenue Streams

You're looking at the core ways Chemung Financial Corporation generates its top line as of late 2025. The business model heavily leans on traditional banking activities, but non-interest income streams are definitely growing in importance, especially given the balance sheet repositioning efforts completed earlier in the year.

The primary engine remains Net Interest Income (NII), which reflects the spread between what Chemung Financial Corporation earns on its assets (like loans and securities) and what it pays out on its liabilities (like deposits). For the third quarter of 2025, NII totaled $22.7 million. This was a significant jump, showing an increase of 23.4 percent compared to the same period in the prior year. This quarter-over-quarter growth was reported as an uplift of $1.9 million, driven by gains in interest income on loans and interest-earning deposits, alongside a decline in interest expense on deposits.

Total revenue for the third quarter of 2025 was reported around $28.84 million. The remaining portion comes from non-interest income sources, which totaled $6.1 million for Q3 2025. This non-interest income is a mix of several fee-based services.

Here is a breakdown of the key revenue components based on the Q3 2025 figures:

Revenue Component	Q3 2025 Amount (Millions USD)	Notes
Net Interest Income (NII)	$22.7	From loans and securities, up 23.4% year-over-year.
Total Non-Interest Income	$6.1	Driven by increases in other non-interest income and service charges.
Wealth Management Group (WMG) Fees	$2.97	Represents 10.31% of total reported revenue.
Service Charges on Deposit Accounts	Included in Total Non-Interest Income	Saw an increase in Q3 2025.
Interest-Rate Swap Fees	Included in Other Non-Interest Income	Drove the increase in Other non-interest income due to higher originations.
Debit Card Interchange Fees	Included in Other Non-Interest Income	A component of other non-interest income.

You can see the concentration in NII, but the fee income is definitely contributing to the overall performance. For instance, the increase in interest-rate swap fees in Q3 2025 was specifically called out as a driver for the rise in Other non-interest income. This suggests that activity in their commercial lending, particularly in markets like Albany, Buffalo, and the Southern Tier, is translating directly into fee revenue as loans with interest-rate swap exposures are originated.

The components making up the non-interest income include:

• Wealth Management Group fees.
• Service charges on deposit accounts.
• Interest-rate swap fees.
• Debit card interchange fees.
• Other miscellaneous income sources.

The growth in NII, supported by a net interest margin that expanded 40 basis points quarter-over-quarter to 3.45 percent, is the most immediate financial impact you see from their balance sheet repositioning. The cost of funds fell to 1.85 percent in Q3 2025. This margin expansion helps offset any softness in fee categories, like the dip seen in wealth management fees during Q1 2025 due to market conditions.

Finance: draft Q4 2025 revenue projection based on Q3 run-rate by next Tuesday.