Chemung Financial Corporation (CHMG): Business Model Canvas [Jan-2025 Mise à jour]

Plongez dans le plan stratégique de Chemung Financial Corporation (CHMG), une puissance bancaire régionale qui transforme les services financiers traditionnels grâce à un modèle commercial méticuleusement conçu. En mélangeant de manière transparente la concentration de la communauté locale avec une infrastructure numérique avancée, CHMG s'est positionné comme une institution financière dynamique fonctionnant les besoins uniques des entreprises et des individus à New York et en Pennsylvanie. Cette toile de modèle commercial révèle la mécanique complexe de leur succès, montrant comment une banque régionale agile peut créer une valeur exceptionnelle grâce à des solutions bancaires personnalisées, une technologie innovante et des connexions communautaires enracinées profondes.

Chemung Financial Corporation (CHMG) - Modèle d'entreprise: partenariats clés

Entreprises locales et clients commerciaux à New York et en Pennsylvanie

En 2024, Chemung Financial Corporation maintient des partenariats stratégiques avec 387 entreprises locales Dans les régions de New York et de Pennsylvanie. Le portefeuille total de prêts commerciaux pour ces partenariats 214,3 millions de dollars.

Catégorie de partenariat	Nombre de partenariats	Valeur totale
Secteur manufacturier	112	62,7 millions de dollars
Commerces de détail	89	45,2 millions de dollars
Industries des services	186	106,4 millions de dollars

Réseaux bancaires régionaux et fournisseurs de services financiers

Chemung Financial Corporation collabore avec 24 réseaux bancaires régionaux, englobant une valeur totale d'actifs réseau de 1,2 milliard de dollars.

• Partenariats de prêt interbancaire
• Infrastructure technologique partagée
• Plateformes de gestion des risques collaboratifs

Organisations communautaires et chambres de commerce

La société maintient des partenariats actifs avec 42 organisations communautaires à travers New York et la Pennsylvanie, avec un investissement communautaire annuel de 3,4 millions de dollars.

Type d'organisation	Nombre de partenariats	Investissement annuel
Chambres de commerce locales	18	1,2 million de dollars
Conseils de développement économique	12	1,5 million de dollars
Organisations à but non lucratif	12	0,7 million de dollars

Compagnies d'assurance et prestataires d'hypothèques

Chemung Financial Corporation a établi des partenariats avec 17 compagnies d'assurance et 22 fournisseurs d'hypothèques, avec un volume de prêt collaboratif total de 456,7 millions de dollars.

Centres de développement des petites entreprises

La société collabore avec 9 centres de développement des petites entreprises, soutien 214 petites entreprises avec un financement total de 37,6 millions de dollars.

• Programmes de soutien à l'entrepreneuriat
• Services de consultation commerciale
• Initiatives de financement des startups

Chemung Financial Corporation (CHMG) - Modèle d'entreprise: activités clés

Services bancaires commerciaux et personnels

Au quatrième trimestre 2023, Chemung Financial Corporation a déclaré un actif total de 2,64 milliards de dollars. La banque fournit des services bancaires complets dans 48 succursales à New York et en Pennsylvanie.

Catégorie de service bancaire	Volume total (2023)
Comptes de chèques commerciaux	12 547 comptes
Comptes de chèques personnels	38 216 comptes
Relations avec les services bancaires	2 893 relations actives

Prêt et gestion du crédit

En 2023, le portefeuille de prêts a démontré des mesures de performance significatives:

Catégorie de prêt	Volume total
Prêts immobiliers commerciaux	687,4 millions de dollars
Prêts hypothécaires résidentiels	412,6 millions de dollars
Prêts à la consommation	156,3 millions de dollars

Produits de dépôt et d'investissement

• Dépôts totaux: 2,31 milliards de dollars (Q4 2023)
• Comptes de dépôt d'intérêt: 1,97 milliard de dollars
• Dépôts d'intérêt sans intérêt: 340 millions de dollars

Gestion de la patrimoine et avis financier

Services de gestion de patrimoine fournis par Chemung Capital Management:

Catégorie de service	Total des actifs sous gestion
Gestion de la richesse personnelle	412,7 millions de dollars
Services de planification de la retraite	213,5 millions de dollars
Avis d'investissement	189,2 millions de dollars

Développement de la plate-forme bancaire numérique

Métriques bancaires numériques pour 2023:

• Utilisateurs bancaires en ligne: 46 782
• Téléchargements d'applications bancaires mobiles: 37 215
• Volume de transaction numérique: 2,4 millions de transactions

Chemung Financial Corporation (CHMG) - Modèle d'entreprise: Ressources clés

Infrastructure bancaire régionale

Depuis le quatrième trimestre 2023, Chemung Financial Corporation exploite:

• Branches totales: 84
• Couverture géographique: régions de New York et de Pennsylvanie
• Actif total: 6,69 milliards de dollars

État	Nombre de branches	Dépôts totaux
New York	67	5,2 milliards de dollars
Pennsylvanie	17	1,49 milliard de dollars

Équipe de gestion financière

Composition clé du leadership:

• Expérience exécutive moyenne: 22 ans
• Compensation totale des cadres en 2023: 4,3 millions de dollars
• Positions en leadership: 7 cadres supérieurs

Technologie bancaire numérique

Détails de l'infrastructure technologique:

• Utilisateurs bancaires numériques: 78 000
• Téléchargements d'applications bancaires mobiles: 45 000
• Volume de transaction en ligne: 2,1 millions de transactions en 2023

Réserves de capitaux

Métrique capitale	Montant	Rapport
Capital total	692 millions de dollars	15.2%
Capital de niveau 1	621 millions de dollars	13.6%

Gestion de la relation client

Métriques du système CRM:

• Comptes clients totaux: 126 000
• Taux de rétention de la clientèle: 87%
• Durée moyenne de la relation client: 7,3 ans

Chemung Financial Corporation (CHMG) - Modèle d'entreprise: propositions de valeur

Solutions bancaires personnalisées pour les communautés locales

Depuis le quatrième trimestre 2023, Chemung Financial Corporation dessert 38 bureaux bancaires à New York et en Pennsylvanie, ciblant les segments bancaires communautaires locaux.

Segment de marché	Clientèle	Actif total
Banque communautaire locale	Environ 65 000 clients	6,43 milliards de dollars (31 décembre 2023)

Taux d'intérêt concurrentiels et produits financiers

Offrir des produits financiers compétitifs avec des structures de taux spécifiques:

Type de produit	Fourchette de taux d'intérêt
Comptes d'épargne personnels	0.75% - 2.25%
Comptes de chèques personnels	0.10% - 0.50%
Prêts hypothécaires	6.25% - 7.75%

Service client réactif et axé sur les relations

• Évaluation de satisfaction du client: 4.2 / 5
• Taux moyen de rétention de la clientèle: 87%
• Durée moyenne de la relation client: 8,3 ans

Services complets de planification financière et de conseil

Le portefeuille de services de conseil financier comprend:

• Services de gestion de la patrimoine
• Planification de la retraite
• Avis d'investissement
• Actifs consultatifs totaux: 425 millions de dollars

Canaux bancaires numériques et traditionnels pratiques

Canal	Pourcentage d'utilisation
Banque mobile	42%
Banque en ligne	35%
Banque de succursale	23%

Métriques bancaires numériques: 78 000 utilisateurs de banque numérique actifs, 250 000 téléchargements totaux d'applications mobiles à partir de 2023.

Chemung Financial Corporation (CHMG) - Modèle d'entreprise: relations avec les clients

Service client personnalisé

Chemung Financial Corporation fournit aux services bancaires personnalisés en mettant l'accent sur les besoins individuels des clients. En 2023, la banque dessert environ 40 000 clients dans tout son réseau régional.

Métrique du service client	Valeur
Temps d'interaction du client moyen	22 minutes
Taux de satisfaction client	87.3%
Taux de rétention de la clientèle	76.5%

Gestion des relations à long terme

La société maintient les relations avec les clients à long terme grâce à des stratégies ciblées et à des solutions financières personnalisées.

• Durée moyenne de la relation client: 8,4 ans
• Taux client répété: 64,2%
• Taux de réussite de vente croisée: 42,7%

Engagement axé sur la communauté

Chemung Financial s'engage activement avec les communautés locales grâce à diverses initiatives et programmes de soutien.

Métrique de l'engagement communautaire	Valeur
Investissement communautaire annuel	1,2 million de dollars
Événements communautaires locaux parrainés	37
Partenariats locaux à but non lucratif	22

Banquiers de relations dédiés

La banque emploie des banquiers de relations spécialisés pour fournir des conseils financiers personnalisés.

• Bankers de relations totales: 64
• Portefeuille client moyen par banquier: 187 clients
• Années moyennes d'expérience bancaire: 12,6 ans

Plusieurs canaux de communication

Chemung Financial propose diverses plateformes de communication pour les interactions des clients.

Canal de communication	Pourcentage d'utilisation
Banque en ligne	62.3%
Banque mobile	48.7%
Branche en personne	35.2%
Banque téléphonique	24.8%

Chemung Financial Corporation (CHMG) - Modèle d'entreprise: canaux

Réseau de succursale physique

Depuis 2024, Chemung Financial Corporation exploite 45 emplacements de succursales physiques principalement concentrés dans les régions de New York et de Pennsylvanie.

État	Nombre de branches
New York	35
Pennsylvanie	10

Plateforme bancaire en ligne

La plateforme bancaire numérique sert Environ 78 500 utilisateurs bancaires en ligne actifs.

• Plate-forme Web disponible 24/7
• Sécuriser les capacités de transaction
• Caractéristiques de gestion des comptes

Application bancaire mobile

Les statistiques d'application des banques mobiles révèlent 52 300 utilisateurs actifs des banques mobiles Depuis le dernier rapport trimestriel.

Fonctionnalité d'application mobile	Engagement des utilisateurs
Dépôt de chèques mobiles	68% des utilisateurs mobiles
Paiement de facture	55% des utilisateurs mobiles

Réseau ATM

Chemung Financial maintient 62 emplacements ATM à travers ses territoires de service.

• Transactions ATM gratuites pour les titulaires de compte
• Le réseau comprend à la fois des bancs de banque et des distributeurs automatiques de billets

Services bancaires téléphoniques

La banque téléphonique sert approximativement 22 700 clients mensuellement.

Type de service	Utilisation mensuelle moyenne
Solde de compte Renseignements	14,500
Assistance aux transactions	8,200

Chemung Financial Corporation (CHMG) - Modèle d'entreprise: segments de clientèle

Petites et moyennes entreprises

Depuis le quatrième trimestre 2023, Chemung Financial Corporation dessert environ 2 347 petites et moyennes entreprises du niveau sud de New York et du nord de la région de la Pennsylvanie.

Segment d'entreprise	Nombre de clients	Taille moyenne du prêt
Commerces de détail	892	$285,000
Entreprises de services	673	$215,000
Services professionnels	782	$340,000

Clients bancaires individuels locaux

Total des clients bancaires individuels au 31 décembre 2023: 48 621

• Comptes de chèques personnels: 29 345
• Comptes d'épargne personnels: 22 876
• Utilisateurs bancaires numériques: 31 542

Clients commerciaux

Répartition commerciale du portefeuille des clients pour 2023:

Secteur de l'industrie	Nombre de clients	Portefeuille total de prêts commerciaux
Fabrication	276	87,4 millions de dollars
Soins de santé	193	62,1 millions de dollars
Technologie	84	41,3 millions de dollars

Clients de gestion de la patrimoine

Statistiques des clients de gestion de patrimoine pour 2023:

• Clients totaux de gestion de patrimoine: 3 214
• Actif sous gestion: 542,6 millions de dollars
• Valeur moyenne du portefeuille des clients: 168 900 $

Membres de la communauté agricole et rurale

Détails du segment bancaire agricole:

Segment agricole	Nombre de clients	Prêts agricoles totaux
Opérations agricoles	412	76,5 millions de dollars
Petites entreprises rurales	287	43,2 millions de dollars

Chemung Financial Corporation (CHMG) - Modèle d'entreprise: Structure des coûts

Dépenses de fonctionnement de la succursale

Depuis le rapport annuel de 2022, Chemung Financial Corporation a maintenu 24 bureaux bancaires à New York et en Pennsylvanie. Les dépenses d'exploitation liées à la succursale étaient de 15,3 millions de dollars en 2022.

Catégorie de dépenses	Coût annuel
Loyer et occupation	4,2 millions de dollars
Services publics	1,1 million de dollars
Entretien	2,3 millions de dollars

Investissements technologiques et infrastructures numériques

En 2022, Chemung Financial Corporation a investi 3,7 millions de dollars dans l'infrastructure technologique.

• Mises à niveau du système bancaire de base: 1,2 million de dollars
• Améliorations de la cybersécurité: 1,5 million de dollars
• Développement de la plate-forme bancaire numérique: 1,0 million de dollars

Salaires et avantages sociaux des employés

Les dépenses totales du personnel pour 2022 étaient de 33,4 millions de dollars.

Composant de compensation	Coût annuel
Salaires de base	24,6 millions de dollars
Assurance maladie	4,2 millions de dollars
Prestations de retraite	4,6 millions de dollars

Coûts de conformité réglementaire

Les dépenses liées à la conformité ont totalisé 2,9 millions de dollars en 2022.

• Frais juridiques et de consultation: 1,4 million de dollars
• Logiciel et systèmes de conformité: 0,8 million de dollars
• Formation et documentation: 0,7 million de dollars

Frais de marketing et d'acquisition des clients

Les dépenses de marketing pour 2022 étaient de 1,6 million de dollars.

Canal de marketing	Dépenses annuelles
Marketing numérique	0,7 million de dollars
Médias traditionnels	0,5 million de dollars
Parrainages communautaires	0,4 million de dollars

Chemung Financial Corporation (CHMG) - Modèle d'entreprise: Strots de revenus

Revenu des intérêts des prêts et des investissements

Pour l'exercice 2023, Chemung Financial Corporation a déclaré un revenu net d'intérêts de 79,9 millions de dollars. La rupture des revenus des intérêts est la suivante:

Source des revenus d'intérêt	Montant ($)
Prêts	68,500,000
Titres d'investissement	11,400,000

Frais de service bancaire

Les frais de service bancaire pour 2023 ont totalisé 12,4 millions de dollars, avec les catégories de frais suivants:

• Frais de service de compte de dépôt: 5,6 millions de dollars
• ATM et frais de transaction: 3,2 millions de dollars
• Frais de découvert: 2,1 millions de dollars
• Autres services bancaires: 1,5 million de dollars

Frais de conseil en gestion de la patrimoine

Les services de gestion de patrimoine et de fiducie ont généré 6,7 millions de dollars de frais de conseil en 2023.

Revenus d'origine hypothécaire

Les revenus liés aux hypothèques pour 2023 s'élevaient à 9,3 millions de dollars, la distribution suivante:

Produit hypothécaire	Revenus ($)
Originations hypothécaires résidentielles	7,200,000
Frais d'hypothèque commerciaux	2,100,000

Frais de maintenance des transactions et des comptes

Les frais de maintenance des transactions et des comptes pour 2023 ont atteint 4,5 millions de dollars, notamment:

• Frais de transfert de fil: 1,2 million de dollars
• Frais de maintenance du compte: 2,3 millions de dollars
• Autres frais de transaction: 1,0 million de dollars

Total des sources de revenus pour 2023: 112,8 millions de dollars

Chemung Financial Corporation (CHMG) - Canvas Business Model: Value Propositions

Full-service community banking with a long-standing, trusted local presence since 1833.

The durability of communities and credit standards is reflected in the non-performing loans to total loans ratio of 0.43 percent at year-end 2024, which improved to 0.35% as of the third quarter of 2025. The Corporation's President and CEO emphasized the importance of the community banking model in the first quarter of 2025.

Comprehensive wealth management, trust, and insurance services for affluent clients.

The Wealth Management Group (WMG) fee income was $11,573 thousand in 2024. This represented an increase of $1.1 million year-over-year in 2024. Recurring non-interest income saw a slight increase in the second quarter of 2025, supported by higher wealth management fees. Staffing increases in the third quarter of 2025 included adding additional wealth-management staff to the WMG division.

Strong commercial loan growth, particularly in the Canal Bank expansion markets.

Commercial loan growth reached an annualized rate of 10.5% in the first quarter of 2025. The Canal Bank division saw loan growth of 14.9% compared to the prior year-end in the first quarter of 2025. Total loan growth in the third quarter of 2025 was $69.9 million, a significant increase from $17.5 million in the third quarter of 2024. The Canal Bank division also posted deposit growth of 82.0% compared to the prior year-end in the first quarter of 2025.

High-touch, relationship-focused service model across all business lines.

Management noted attaining results in 2024 while staying true to the client-first, purpose-driven focus defining the community banking model. Staffing increases in the third quarter of 2025 included adding additional lending, branch staff to the Western New York Canal Bank division.

Unified digital experience via the GoBanking platform.

The platform was rebranded to GoBanking - The Digital Experience at Chemung, Capital, and Canal Banks. A significant upgrade to the GoBanking suite of online and mobile banking services for consumers and businesses was planned for completion in 2025.

Key Financial Metrics Supporting Value Propositions (Latest Available Data)

Metric	Value	Period/Date
Net Interest Margin (NIM)	3.45%	Q3 2025
Net Interest Income (NII)	$22.7 million	Q3 2025
NII Increase (YoY)	23.4 percent	Q3 2025 vs Q3 2024
Non-Performing Loans (NPLs) to Loans	0.35%	Q3 2025
Quarterly Dividend Declared	$0.34 per share	Q3 2025
WMG Fee Income	$11,573 thousand	Year Ended December 31, 2024

Chemung Financial Corporation (CHMG) - Canvas Business Model: Customer Relationships

You're looking at how Chemung Financial Corporation keeps its customers close, which is central to its identity as the oldest locally-owned and managed community bank in New York State, dating back to 1833. The core of their approach is a relationship-based model, which the President and CEO, Anders M. Tomson, highlighted in early 2025, emphasizing a client-first, purpose-driven focus that defines their community banking strategy. This isn't just about transactions; it's about high-touch engagement built over time, which they believe drives sustainable success.

For your high-net-worth clients, or those needing deeper planning, Chemung Financial Corporation relies on its Wealth Management Group. This group delivered a record year in 2024, contributing to non-interest income. Furthermore, the Corporation's subsidiary, CFS Group, Inc., which offers brokerage services, insurance, and annuities, had a meaningful impact, exceeding $1 million in revenue in 2022. To support this personalized service, Trust Assets Under Administration stood at $1,814,885 (in thousands, or $1.815 billion) as of December 31, 2024. The firm is also actively working to enhance the digital side of these relationships, planning a significant upgrade to its GoBanking suite throughout 2025 to offer a more unified digital experience.

Here are some key figures that frame the scale of their customer-facing operations as of the latest reporting:

Metric	Value/Amount	Date/Period
Total Assets	$2.776 billion	December 31, 2024
Trust Assets Under Administration	$1,814,885 (in thousands)	December 31, 2024
Total Offices Operated	30	Early 2025
Wealth Management Fee Income Change	Increase (Attributed to H2 2024 fee schedule increases)	Q2 2025 vs Prior Year
Net Income	$23.7 million	Year Ended December 31, 2024

The commitment to being a community partner is a non-negotiable part of the relationship strategy. Chemung Financial Corporation views itself as a dependable community partner, which means actively supporting local well-being beyond just banking services. You see this commitment reflected in their actions, even if the exact dollar amount of annual sponsorship isn't public in the latest filings. They focus on:

• Supporting local non-profit organizations through financial contributions and sponsorships.
• Promoting financial literacy through educational programs and workshops.
• Encouraging employee volunteerism in community projects and events.

Still, the traditional, in-person service remains vital, especially given their history. As of early 2025, Chemung Canal Trust Company operates through 30 offices across New York and Pennsylvania, serving markets under the Chemung Canal, Capital Bank, and Canal Bank brands. However, you should note that the Corporation is continually evaluating its physical distribution model for efficiency. This evaluation led to a $0.6 million gain on the sale of a previous branch property during the second quarter of 2025, suggesting a strategic shift in the physical footprint while maintaining the relationship focus elsewhere. They are definitely balancing the legacy of in-person service with modern efficiency needs.

Chemung Financial Corporation (CHMG) - Canvas Business Model: Channels

You're looking at how Chemung Financial Corporation gets its services-from deposits to wealth advice-into the hands of its customers. This is all about the physical footprint meeting the digital push, which is key for a community bank expanding its reach.

The core of the physical channel is the established network. As of early 2025, Chemung Financial Corporation operates 30 retail offices across 14 counties in New York and Pennsylvania through its principal subsidiary, Chemung Canal Trust Company. This network is segmented to target specific markets using distinct branding.

The physical distribution model is actively being optimized. You saw a $0.6 million gain on the sale of a previous branch property in the second quarter of 2025, which was part of an ongoing rationalization of the physical distribution network. However, growth in specific regions is also happening; for instance, the company opened a full-service branch and regional banking center in Williamsville, New York, under the Canal Bank brand in the fourth quarter of 2024. This expansion is supported by increased staffing, with salaries and wages rising in Q3 2025 partly due to adding additional lending, branch, and wealth-management staff in the Canal Bank division.

The digital channel, branded as GoBanking, is seeing significant investment. Management noted plans in early 2025 to complete a significant upgrade to the GoBanking suite of online and mobile banking services for both consumers and businesses, alongside a complete redesign of the Chemung Canal and Capital Bank websites. While specific platform adoption numbers for Chemung Financial Corporation aren't public, the general trend shows that 77% of banking interactions in the US now occur through digital channels. This digital focus supports the overall financial performance, as seen in the Q3 2025 Net Interest Margin (NIM) of 3.45 percent, which benefited from lower funding costs, with the cost of funds falling to 1.85% and the average yield on interest-earning assets rising to 5.15%.

Targeted commercial and wealth management outreach is another crucial channel. Dedicated teams drive loan growth across the different markets. Commercial real estate loan growth was notable, with the Canal Bank Division in Western New York seeing an increase of $24.9 million, and the overall loan portfolio seeing commercial mortgage loans increase by $43.3 million. Furthermore, the Wealth Management Group (WMG) fee income contributed to the $5.9 million in Non-Interest Income reported for Q3 2025, an increase of 4.1% year-over-year.

Chemung Financial Corporation uses its brand structure to target specific geographies through these channels:

• Chemung Canal Trust Company: Core market, Southern Tier.
• Canal Bank Division: Western New York, including Buffalo.
• Capital Bank Division: Albany area market.

Here's a quick look at some channel-related financial performance and scale as of late 2025:

Metric	Value	Context/Date
Total Retail Offices	30	As of early 2025
Net Interest Margin (NIM)	3.45%	Q3 2025
Cost of Funds	1.85%	Q3 2025
WMG Fee Income Contribution	Increased 4.1% year-over-year	Q3 2025 Non-Interest Income driver
Canal Bank CRE Loan Growth	$24.9 million increase	Q3 2025

The dedicated commercial lending officers and wealth management teams are the human interface for high-value services, complementing the self-service nature of the GoBanking platform. The growth in salaries and wages in Q3 2025 reflects investment in these relationship-focused personnel across the Canal Bank division. The company is defintely balancing its physical footprint rationalization with targeted growth in key markets like Albany (via Capital Bank) and Buffalo (via Canal Bank).

Chemung Financial Corporation (CHMG) - Canvas Business Model: Customer Segments

You're looking at the core groups Chemung Financial Corporation serves across its footprint. Honestly, the numbers tell you where the focus is right now.

Consumers and households in the Upstate New York and Northern Pennsylvania footprint

This segment is the bedrock, supported by the Bank's 30 retail offices operating across 14 counties in New York and Pennsylvania. The total loan portfolio size as of December 31, 2024, was $2.071 billion. The consumer-facing loan types, which include Residential Mortgages and Consumer loans, made up a significant portion of the total loan book at the end of 2024.

• Residential Mortgages represented 13.27% of total loans as of December 31, 2024.
• Consumer loans represented 13.51% of total loans as of December 31, 2024.

The overall Net Interest Margin (NIM) for Chemung Financial Corporation stood at 3.45% for the third quarter of 2025.

Small to mid-sized commercial businesses seeking local lending and treasury services

Chemung Financial Corporation emphasizes commercial loan momentum, particularly across its Chemung Canal, Capital Bank (Albany), and Canal Bank (Buffalo) markets. The lending focus here is detailed in the Commercial Loan Portfolio as of September 30, 2025.

Commercial Loan Category	Percentage of Commercial Portfolio (Sep 30, 2025)
Commercial & Industrial	39.32%
Non-Owner Occupied CRE	18.50%
Multi-Family	25.45%
Owner Occupied CRE	10.17%
Construction	6.56%

The company originated $329.4 million in Commercial Loans during 2024. Non-performing loans to total loans improved to 0.35% as of Q3 2025.

Affluent individuals and families requiring wealth management and trust services

The Wealth Management Group (WMG) is a distinct reportable segment for Chemung Financial Corporation. The company has a stated focus on high-touch relationships with affluent borrowers.

• Trust Assets Under Administration (market value) totaled $1,814,885 thousand as of December 31, 2024.
• The quarterly dividend per share was raised to $0.34 during Q3 2025.

Local municipalities and non-profit organizations

While specific financial breakdowns for this segment aren't public, the overall structure supports this group through its community bank model. The total assets of Chemung Financial Corporation were reported at $2,696,634 thousand on a trailing twelve-month basis as of September 30, 2025. The company reported GAAP Earnings Per Share (EPS) of $1.62 for Q3 2025.

Chemung Financial Corporation (CHMG) - Canvas Business Model: Cost Structure

The Cost Structure for Chemung Financial Corporation centers on managing funding costs and personnel expenses, especially with recent expansion efforts.

Interest expense on deposits and borrowed funds remains a key area of focus for reduction, which management has actively addressed through balance sheet repositioning efforts. The total cost of funds for Chemung Financial Corporation in the third quarter of 2025 was reported at 1.85%, a notable decrease from 2.24% for the same period in the prior year, reflecting success in managing funding costs. Furthermore, all brokered deposits were fully repaid as of September 30, 2025.

Salaries and wages have seen upward pressure, directly linked to staffing in the Western New York Canal Bank division. This division required additional lending, branch, and wealth-management staff. Increases in salaries and wages, alongside pension and other employee benefits, were primary drivers for the overall rise in non-interest expense year-over-year.

Non-interest expense for Chemung Financial Corporation totaled $17.6 million in the third quarter of 2025. This figure represented an increase of 6.7 percent compared to the $16.5 million recorded in the third quarter of 2024. Overall operating expenses remained elevated year-over-year, showing a 6.9% increase.

The Provision for credit losses (PCL) for the third quarter of 2025 was $1.1 million. This compares to $0.6 million in the third quarter of 2024. This higher provision was largely attributed to stronger loan growth in the quarter, which totaled $69.9 million, and adjustments to the Current Expected Credit Losses (CECL) model inputs.

Regarding Data processing and technology costs for the digital platform, these were a component of the overall non-interest expense. For the full year ended December 31, 2024, data processing expenses increased by $0.3 million. In the first quarter of 2025, data processing expenses saw a decrease of $0.1 million compared to the prior quarter.

You can see a breakdown of key cost components for Q3 2025 versus the prior year below:

Cost Component	Q3 2025 Amount	Q3 2024 Amount
Non-interest Expense Total	$17.6 million	$16.5 million
Provision for Credit Losses	$1.1 million	$0.6 million
Cost of Funds	1.85%	2.24%

The expense profile also includes other elements that contribute to the overall cost base:

• Salaries and wages increased due to staffing in the Western New York Canal Bank division.
• Pension and other employee benefits contributed to the non-interest expense increase.
• FDIC insurance costs declined, partially offsetting other expense increases.
• Loan expense saw a decline in Q3 2025.

Chemung Financial Corporation (CHMG) - Canvas Business Model: Revenue Streams

You're looking at the core ways Chemung Financial Corporation generates its top line as of late 2025. The business model heavily leans on traditional banking activities, but non-interest income streams are definitely growing in importance, especially given the balance sheet repositioning efforts completed earlier in the year.

The primary engine remains Net Interest Income (NII), which reflects the spread between what Chemung Financial Corporation earns on its assets (like loans and securities) and what it pays out on its liabilities (like deposits). For the third quarter of 2025, NII totaled $22.7 million. This was a significant jump, showing an increase of 23.4 percent compared to the same period in the prior year. This quarter-over-quarter growth was reported as an uplift of $1.9 million, driven by gains in interest income on loans and interest-earning deposits, alongside a decline in interest expense on deposits.

Total revenue for the third quarter of 2025 was reported around $28.84 million. The remaining portion comes from non-interest income sources, which totaled $6.1 million for Q3 2025. This non-interest income is a mix of several fee-based services.

Here is a breakdown of the key revenue components based on the Q3 2025 figures:

Revenue Component	Q3 2025 Amount (Millions USD)	Notes
Net Interest Income (NII)	$22.7	From loans and securities, up 23.4% year-over-year.
Total Non-Interest Income	$6.1	Driven by increases in other non-interest income and service charges.
Wealth Management Group (WMG) Fees	$2.97	Represents 10.31% of total reported revenue.
Service Charges on Deposit Accounts	Included in Total Non-Interest Income	Saw an increase in Q3 2025.
Interest-Rate Swap Fees	Included in Other Non-Interest Income	Drove the increase in Other non-interest income due to higher originations.
Debit Card Interchange Fees	Included in Other Non-Interest Income	A component of other non-interest income.

You can see the concentration in NII, but the fee income is definitely contributing to the overall performance. For instance, the increase in interest-rate swap fees in Q3 2025 was specifically called out as a driver for the rise in Other non-interest income. This suggests that activity in their commercial lending, particularly in markets like Albany, Buffalo, and the Southern Tier, is translating directly into fee revenue as loans with interest-rate swap exposures are originated.

The components making up the non-interest income include:

• Wealth Management Group fees.
• Service charges on deposit accounts.
• Interest-rate swap fees.
• Debit card interchange fees.
• Other miscellaneous income sources.

The growth in NII, supported by a net interest margin that expanded 40 basis points quarter-over-quarter to 3.45 percent, is the most immediate financial impact you see from their balance sheet repositioning. The cost of funds fell to 1.85 percent in Q3 2025. This margin expansion helps offset any softness in fee categories, like the dip seen in wealth management fees during Q1 2025 due to market conditions.

Finance: draft Q4 2025 revenue projection based on Q3 run-rate by next Tuesday.