Chemung Financial Corporation (CHMG): Modelo de negócios Canvas [Jan-2025 Atualizado]

Mergulhe no projeto estratégico da Chemung Financial Corporation (CHMG), uma potência bancária regional que transforma os serviços financeiros tradicionais por meio de um modelo de negócios meticulosamente criado. Ao misturar perfeitamente o foco da comunidade local com a infraestrutura digital avançada, o CHMG se posicionou como uma instituição financeira dinâmica que atende às necessidades exclusivas de empresas e indivíduos em Nova York e Pensilvânia. Esta tela de modelo de negócios revela a intrincada mecânica por trás de seu sucesso, mostrando como um banco regional ágil pode criar um valor excepcional por meio de soluções bancárias personalizadas, tecnologia inovadora e conexões comunitárias profundamente enraizadas.

Chemung Financial Corporation (CHMG) - Modelo de negócios: Parcerias -chave

Empresas locais e clientes comerciais em Nova York e Pensilvânia

A partir de 2024, a Chemung Financial Corporation mantém parcerias estratégicas com 387 empresas locais Nas regiões de Nova York e Pensilvânia. A carteira total de empréstimos comerciais para essas parcerias está em US $ 214,3 milhões.

Categoria de parceria	Número de parcerias	Valor total
Setor de manufatura	112	US $ 62,7 milhões
Negócios de varejo	89	US $ 45,2 milhões
Indústrias de Serviço	186	US $ 106,4 milhões

Redes bancárias regionais e provedores de serviços financeiros

Chemung Financial Corporation colabora com 24 redes bancárias regionais, abranger um valor total de ativo de rede de US $ 1,2 bilhão.

• Parcerias de empréstimos interbancários
• Infraestrutura de tecnologia compartilhada
• Plataformas de gerenciamento de riscos colaborativos

Organizações comunitárias e câmaras de comércio

A corporação mantém parcerias ativas com 42 organizações comunitárias em Nova York e Pensilvânia, com um investimento anual da comunidade de US $ 3,4 milhões.

Tipo de organização	Número de parcerias	Investimento anual
Câmaras de comércio locais	18	US $ 1,2 milhão
Conselhos de Desenvolvimento Econômico	12	US $ 1,5 milhão
Organizações sem fins lucrativos	12	US $ 0,7 milhão

Companhias de seguros e provedores de hipotecas

A Chemung Financial Corporation estabeleceu parcerias com 17 companhias de seguros e 22 provedores de hipotecas, com um volume total de empréstimo colaborativo de US $ 456,7 milhões.

Centros de Desenvolvimento de Pequenas Empresas

A corporação colabora com 9 centros de desenvolvimento de pequenas empresas, apoiando 214 pequenas empresas com financiamento total de US $ 37,6 milhões.

• Programas de suporte ao empreendedorismo
• Serviços de consulta de negócios
• Iniciativas de financiamento de inicialização

Chemung Financial Corporation (CHMG) - Modelo de negócios: Atividades -chave

Serviços bancários comerciais e pessoais

No quarto trimestre 2023, a Chemung Financial Corporation registrou ativos totais de US $ 2,64 bilhões. O banco fornece serviços bancários abrangentes em 48 agências em Nova York e Pensilvânia.

Categoria de serviço bancário	Volume total (2023)
Contas de corrente comercial	12.547 contas
Contas de corrente pessoal	38.216 contas
Relacionamentos bancários de negócios	2.893 relacionamentos ativos

Empréstimo e gerenciamento de crédito

Em 2023, a carteira de empréstimos demonstrou métricas significativas de desempenho:

Categoria de empréstimo	Volume total
Empréstimos imobiliários comerciais	US $ 687,4 milhões
Empréstimos hipotecários residenciais	US $ 412,6 milhões
Empréstimos ao consumidor	US $ 156,3 milhões

Produtos de depósito e investimento

• Total de depósitos: US $ 2,31 bilhões (Q4 2023)
• Contas de depósito com juros: US $ 1,97 bilhão
• Depósitos de rolamentos não interessantes: US $ 340 milhões

Gerenciamento de patrimônio e consultoria financeira

Serviços de gerenciamento de patrimônio fornecidos através da Chemung Capital Management:

Categoria de serviço	Total de ativos sob gestão
Gestão de patrimônio pessoal	US $ 412,7 milhões
Serviços de planejamento de aposentadoria	US $ 213,5 milhões
Aviso de investimento	US $ 189,2 milhões

Desenvolvimento da plataforma bancária digital

Métricas bancárias digitais para 2023:

• Usuários bancários online: 46.782
• Downloads de aplicativos bancários móveis: 37.215
• Volume de transação digital: 2,4 milhões de transações

Chemung Financial Corporation (CHMG) - Modelo de negócios: Recursos -chave

Infraestrutura bancária regional

A partir do quarto trimestre 2023, a Chemung Financial Corporation opera:

• Total de ramos: 84
• Cobertura geográfica: regiões de Nova York e Pensilvânia
• Total de ativos: US $ 6,69 bilhões

Estado	Número de ramificações	Total de depósitos
Nova Iorque	67	US $ 5,2 bilhões
Pensilvânia	17	US $ 1,49 bilhão

Equipe de gestão financeira

Composição de liderança -chave:

• Experiência executiva média: 22 anos
• Total de compensação executiva em 2023: US $ 4,3 milhões
• Posições de liderança: 7 executivos seniores

Tecnologia bancária digital

Detalhes da infraestrutura de tecnologia:

• Usuários do Banco Digital: 78.000
• Downloads de aplicativos bancários móveis: 45.000
• Volume de transações on -line: 2,1 milhões de transações em 2023

Reservas de capital

Métrica de capital	Quantia	Razão
Capital total	US $ 692 milhões	15.2%
Capital de Nível 1	US $ 621 milhões	13.6%

Gerenciamento de relacionamento com o cliente

Métricas do sistema de CRM:

• Total de contas de clientes: 126.000
• Taxa de retenção de clientes: 87%
• Duração média do relacionamento do cliente: 7,3 anos

Chemung Financial Corporation (CHMG) - Modelo de negócios: proposições de valor

Soluções bancárias personalizadas para comunidades locais

No quarto trimestre 2023, a Chemung Financial Corporation atende a 38 escritórios bancários em Nova York e Pensilvânia, visando segmentos bancários comunitários locais.

Segmento de mercado	Base de clientes	Total de ativos
Bancos comunitários locais	Aproximadamente 65.000 clientes	US $ 6,43 bilhões (31 de dezembro de 2023)

Taxas de juros competitivas e produtos financeiros

Oferecendo produtos financeiros competitivos com estruturas de taxas específicas:

Tipo de produto	Intervalo de taxa de juros
Contas de poupança pessoal	0.75% - 2.25%
Contas de corrente pessoal	0.10% - 0.50%
Empréstimos hipotecários	6.25% - 7.75%

Atendimento ao cliente responsivo e orientado por relacionamento

• Classificação de satisfação do cliente: 4.2/5
• Taxa média de retenção de clientes: 87%
• Duração média do relacionamento do cliente: 8,3 anos

Serviços abrangentes de planejamento financeiro e consultoria

O portfólio de serviços de consultoria financeira inclui:

• Serviços de gerenciamento de patrimônio
• Planejamento de aposentadoria
• Aviso de investimento
• Total de ativos consultivos: US $ 425 milhões

Canais bancários digitais e tradicionais convenientes

Canal	Porcentagem de uso
Mobile Banking	42%
Bancos online	35%
Bancos bancários da filial	23%

Métricas bancárias digitais: 78.000 usuários de bancos digitais ativos, 250.000 downloads totais de aplicativos móveis a partir de 2023.

Chemung Financial Corporation (CHMG) - Modelo de Negócios: Relacionamentos do Cliente

Atendimento ao cliente personalizado

A Chemung Financial Corporation fornece serviços bancários personalizados com foco nas necessidades individuais do cliente. Em 2023, o banco atende aproximadamente 40.000 clientes em sua rede regional.

Métrica de atendimento ao cliente	Valor
Tempo médio de interação do cliente	22 minutos
Taxa de satisfação do cliente	87.3%
Taxa de retenção de clientes	76.5%

Gerenciamento de relacionamento de longo prazo

A corporação mantém relacionamentos de clientes de longo prazo por meio de estratégias direcionadas e soluções financeiras personalizadas.

• Duração média do relacionamento do cliente: 8,4 anos
• Taxa repetida do cliente: 64,2%
• Taxa de sucesso da venda cruzada: 42,7%

Engajamento focado na comunidade

A Chemung Financial se envolve ativamente com as comunidades locais por meio de várias iniciativas e programas de apoio.

Métrica de engajamento da comunidade	Valor
Investimento comunitário anual	US $ 1,2 milhão
Eventos comunitários locais patrocinados	37
Parcerias sem fins lucrativos locais	22

Banqueiros de relacionamento dedicados

O banco emprega banqueiros de relacionamento especializados para fornecer orientação financeira personalizada.

• Banqueiros totais de relacionamento: 64
• Portfólio médio de clientes por banqueiro: 187 clientes
• Anos médios de experiência bancária: 12,6 anos

Vários canais de comunicação

A Chemung Financial oferece diversas plataformas de comunicação para interações com os clientes.

Canal de comunicação	Porcentagem de uso
Bancos online	62.3%
Mobile Banking	48.7%
Ramo pessoal	35.2%
Telefonar bancário	24.8%

Chemung Financial Corporation (CHMG) - Modelo de Negócios: Canais

Rede de ramificação física

A partir de 2024, a Chemung Financial Corporation opera 45 Locais de filiais físicas concentrado principalmente nas regiões de Nova York e Pensilvânia.

Estado	Número de ramificações
Nova Iorque	35
Pensilvânia	10

Plataforma bancária online

A plataforma bancária digital serve Aproximadamente 78.500 usuários bancários online ativos.

• Plataforma baseada na Web disponível 24/7
• Recursos de transação seguros
• Recursos de gerenciamento de contas

Aplicativo bancário móvel

Estatísticas de aplicativos bancários móveis revelam 52.300 usuários de bancos móveis ativos A partir do último relatório trimestral.

Recurso de aplicativo móvel	Engajamento do usuário
Depósito de cheque móvel	68% dos usuários móveis
Pagamento da conta	55% dos usuários móveis

Rede ATM

Chemung Financial mantém 62 locais ATM em seus territórios de serviço.

• Transações gratuitas de caixas eletrônicos para titulares de contas
• A rede inclui caixas eletrônicos de propriedade e parceiro

Serviços bancários telefônicos

Banco telefônico serve aproximadamente 22.700 clientes mensalmente.

Tipo de serviço	Uso médio mensal
Inquéritos do saldo da conta	14,500
Assistência à transação	8,200

Chemung Financial Corporation (CHMG) - Modelo de negócios: segmentos de clientes

Pequenas e médias empresas

A partir do quarto trimestre de 2023, a Chemung Financial Corporation atende aproximadamente 2.347 empresas pequenas e médias no nível sul da região de Nova York e norte da Pensilvânia.

Segmento de negócios	Número de clientes	Tamanho médio do empréstimo
Negócios de varejo	892	$285,000
Negócios de serviço	673	$215,000
Serviços profissionais	782	$340,000

Clientes bancários individuais locais

Total de clientes bancários individuais em 31 de dezembro de 2023: 48.621

• Contas de corrente pessoal: 29.345
• Contas de poupança pessoal: 22.876
• Usuários do Banco Digital: 31.542

Clientes corporativos comerciais

Breakdown de portfólio de clientes comerciais para 2023:

Setor da indústria	Número de clientes	Carteira total de empréstimos comerciais
Fabricação	276	US $ 87,4 milhões
Assistência médica	193	US $ 62,1 milhões
Tecnologia	84	US $ 41,3 milhões

Clientes de gerenciamento de patrimônio

Estatísticas do cliente de gerenciamento de patrimônio para 2023:

• Total de clientes de gerenciamento de patrimônio: 3.214
• Ativos sob gestão: US $ 542,6 milhões
• Valor médio do portfólio de clientes: US $ 168.900

Membros da comunidade agrícola e rural

Detalhes do segmento bancário agrícola:

Segmento agrícola	Número de clientes	Empréstimos agrícolas totais
Operações agrícolas	412	US $ 76,5 milhões
Pequenas empresas rurais	287	US $ 43,2 milhões

Chemung Financial Corporation (CHMG) - Modelo de negócios: estrutura de custos

Despesas de operação de ramificação

No relatório anual de 2022, a Chemung Financial Corporation manteve 24 escritórios bancários em Nova York e Pensilvânia. As despesas operacionais totais relacionadas à filial foram de US $ 15,3 milhões em 2022.

Categoria de despesa	Custo anual
Aluguel e ocupação	US $ 4,2 milhões
Utilitários	US $ 1,1 milhão
Manutenção	US $ 2,3 milhões

Investimentos de tecnologia e infraestrutura digital

Em 2022, a Chemung Financial Corporation investiu US $ 3,7 milhões em infraestrutura de tecnologia.

• Atualizações do sistema bancário principal: US $ 1,2 milhão
• Aprimoramentos de segurança cibernética: US $ 1,5 milhão
• Desenvolvimento da plataforma bancária digital: US $ 1,0 milhão

Salários e benefícios dos funcionários

As despesas totais de pessoal para 2022 foram de US $ 33,4 milhões.

Componente de compensação	Custo anual
Salários da base	US $ 24,6 milhões
Seguro de saúde	US $ 4,2 milhões
Benefícios de aposentadoria	US $ 4,6 milhões

Custos de conformidade regulatória

As despesas relacionadas à conformidade totalizaram US $ 2,9 milhões em 2022.

• Taxas legais e de consultoria: US $ 1,4 milhão
• Software e sistemas de conformidade: US $ 0,8 milhão
• Treinamento e documentação: US $ 0,7 milhão

Despesas de marketing e aquisição de clientes

As despesas de marketing para 2022 foram de US $ 1,6 milhão.

Canal de marketing	Gasto anual
Marketing digital	US $ 0,7 milhão
Mídia tradicional	US $ 0,5 milhão
Patrocínio da comunidade	US $ 0,4 milhão

Chemung Financial Corporation (CHMG) - Modelo de negócios: fluxos de receita

Receita de juros de empréstimos e investimentos

Para o ano fiscal de 2023, a Chemung Financial Corporation registrou receita de juros líquidos de US $ 79,9 milhões. A repartição da receita de juros é a seguinte:

Fonte de renda de juros	Valor ($)
Empréstimos	68,500,000
Títulos de investimento	11,400,000

Taxas de serviço bancário

As taxas de serviço bancário para 2023 totalizaram US $ 12,4 milhões, com as seguintes categorias de taxas:

• Cobranças de serviço da conta de depósito: US $ 5,6 milhões
• Taxas de caixa eletrônico e de transação: US $ 3,2 milhões
• Taxas de cheque especial: US $ 2,1 milhões
• Outros serviços bancários: US $ 1,5 milhão

Taxas de consultoria de gestão de patrimônio

Os serviços de gestão e confiança de patrimônio geraram US $ 6,7 milhões em taxas de consultoria durante 2023.

Receitas de originação hipotecária

As receitas relacionadas à hipoteca em 2023 totalizaram US $ 9,3 milhões, com a seguinte distribuição:

Produto hipotecário	Receita ($)
Origenas de hipotecas residenciais	7,200,000
Taxas de hipoteca comercial	2,100,000

Taxas de transação e manutenção de contas

As taxas de transação e manutenção de contas de 2023 atingiram US $ 4,5 milhões, incluindo:

• Taxas de transferência de fio: US $ 1,2 milhão
• Taxas de manutenção de conta: US $ 2,3 milhões
• Outras cobranças de transação: US $ 1,0 milhão

Fluxos totais de receita para 2023: US $ 112,8 milhões

Chemung Financial Corporation (CHMG) - Canvas Business Model: Value Propositions

Full-service community banking with a long-standing, trusted local presence since 1833.

The durability of communities and credit standards is reflected in the non-performing loans to total loans ratio of 0.43 percent at year-end 2024, which improved to 0.35% as of the third quarter of 2025. The Corporation's President and CEO emphasized the importance of the community banking model in the first quarter of 2025.

Comprehensive wealth management, trust, and insurance services for affluent clients.

The Wealth Management Group (WMG) fee income was $11,573 thousand in 2024. This represented an increase of $1.1 million year-over-year in 2024. Recurring non-interest income saw a slight increase in the second quarter of 2025, supported by higher wealth management fees. Staffing increases in the third quarter of 2025 included adding additional wealth-management staff to the WMG division.

Strong commercial loan growth, particularly in the Canal Bank expansion markets.

Commercial loan growth reached an annualized rate of 10.5% in the first quarter of 2025. The Canal Bank division saw loan growth of 14.9% compared to the prior year-end in the first quarter of 2025. Total loan growth in the third quarter of 2025 was $69.9 million, a significant increase from $17.5 million in the third quarter of 2024. The Canal Bank division also posted deposit growth of 82.0% compared to the prior year-end in the first quarter of 2025.

High-touch, relationship-focused service model across all business lines.

Management noted attaining results in 2024 while staying true to the client-first, purpose-driven focus defining the community banking model. Staffing increases in the third quarter of 2025 included adding additional lending, branch staff to the Western New York Canal Bank division.

Unified digital experience via the GoBanking platform.

The platform was rebranded to GoBanking - The Digital Experience at Chemung, Capital, and Canal Banks. A significant upgrade to the GoBanking suite of online and mobile banking services for consumers and businesses was planned for completion in 2025.

Key Financial Metrics Supporting Value Propositions (Latest Available Data)

Metric	Value	Period/Date
Net Interest Margin (NIM)	3.45%	Q3 2025
Net Interest Income (NII)	$22.7 million	Q3 2025
NII Increase (YoY)	23.4 percent	Q3 2025 vs Q3 2024
Non-Performing Loans (NPLs) to Loans	0.35%	Q3 2025
Quarterly Dividend Declared	$0.34 per share	Q3 2025
WMG Fee Income	$11,573 thousand	Year Ended December 31, 2024

Chemung Financial Corporation (CHMG) - Canvas Business Model: Customer Relationships

You're looking at how Chemung Financial Corporation keeps its customers close, which is central to its identity as the oldest locally-owned and managed community bank in New York State, dating back to 1833. The core of their approach is a relationship-based model, which the President and CEO, Anders M. Tomson, highlighted in early 2025, emphasizing a client-first, purpose-driven focus that defines their community banking strategy. This isn't just about transactions; it's about high-touch engagement built over time, which they believe drives sustainable success.

For your high-net-worth clients, or those needing deeper planning, Chemung Financial Corporation relies on its Wealth Management Group. This group delivered a record year in 2024, contributing to non-interest income. Furthermore, the Corporation's subsidiary, CFS Group, Inc., which offers brokerage services, insurance, and annuities, had a meaningful impact, exceeding $1 million in revenue in 2022. To support this personalized service, Trust Assets Under Administration stood at $1,814,885 (in thousands, or $1.815 billion) as of December 31, 2024. The firm is also actively working to enhance the digital side of these relationships, planning a significant upgrade to its GoBanking suite throughout 2025 to offer a more unified digital experience.

Here are some key figures that frame the scale of their customer-facing operations as of the latest reporting:

Metric	Value/Amount	Date/Period
Total Assets	$2.776 billion	December 31, 2024
Trust Assets Under Administration	$1,814,885 (in thousands)	December 31, 2024
Total Offices Operated	30	Early 2025
Wealth Management Fee Income Change	Increase (Attributed to H2 2024 fee schedule increases)	Q2 2025 vs Prior Year
Net Income	$23.7 million	Year Ended December 31, 2024

The commitment to being a community partner is a non-negotiable part of the relationship strategy. Chemung Financial Corporation views itself as a dependable community partner, which means actively supporting local well-being beyond just banking services. You see this commitment reflected in their actions, even if the exact dollar amount of annual sponsorship isn't public in the latest filings. They focus on:

• Supporting local non-profit organizations through financial contributions and sponsorships.
• Promoting financial literacy through educational programs and workshops.
• Encouraging employee volunteerism in community projects and events.

Still, the traditional, in-person service remains vital, especially given their history. As of early 2025, Chemung Canal Trust Company operates through 30 offices across New York and Pennsylvania, serving markets under the Chemung Canal, Capital Bank, and Canal Bank brands. However, you should note that the Corporation is continually evaluating its physical distribution model for efficiency. This evaluation led to a $0.6 million gain on the sale of a previous branch property during the second quarter of 2025, suggesting a strategic shift in the physical footprint while maintaining the relationship focus elsewhere. They are definitely balancing the legacy of in-person service with modern efficiency needs.

Chemung Financial Corporation (CHMG) - Canvas Business Model: Channels

You're looking at how Chemung Financial Corporation gets its services-from deposits to wealth advice-into the hands of its customers. This is all about the physical footprint meeting the digital push, which is key for a community bank expanding its reach.

The core of the physical channel is the established network. As of early 2025, Chemung Financial Corporation operates 30 retail offices across 14 counties in New York and Pennsylvania through its principal subsidiary, Chemung Canal Trust Company. This network is segmented to target specific markets using distinct branding.

The physical distribution model is actively being optimized. You saw a $0.6 million gain on the sale of a previous branch property in the second quarter of 2025, which was part of an ongoing rationalization of the physical distribution network. However, growth in specific regions is also happening; for instance, the company opened a full-service branch and regional banking center in Williamsville, New York, under the Canal Bank brand in the fourth quarter of 2024. This expansion is supported by increased staffing, with salaries and wages rising in Q3 2025 partly due to adding additional lending, branch, and wealth-management staff in the Canal Bank division.

The digital channel, branded as GoBanking, is seeing significant investment. Management noted plans in early 2025 to complete a significant upgrade to the GoBanking suite of online and mobile banking services for both consumers and businesses, alongside a complete redesign of the Chemung Canal and Capital Bank websites. While specific platform adoption numbers for Chemung Financial Corporation aren't public, the general trend shows that 77% of banking interactions in the US now occur through digital channels. This digital focus supports the overall financial performance, as seen in the Q3 2025 Net Interest Margin (NIM) of 3.45 percent, which benefited from lower funding costs, with the cost of funds falling to 1.85% and the average yield on interest-earning assets rising to 5.15%.

Targeted commercial and wealth management outreach is another crucial channel. Dedicated teams drive loan growth across the different markets. Commercial real estate loan growth was notable, with the Canal Bank Division in Western New York seeing an increase of $24.9 million, and the overall loan portfolio seeing commercial mortgage loans increase by $43.3 million. Furthermore, the Wealth Management Group (WMG) fee income contributed to the $5.9 million in Non-Interest Income reported for Q3 2025, an increase of 4.1% year-over-year.

Chemung Financial Corporation uses its brand structure to target specific geographies through these channels:

• Chemung Canal Trust Company: Core market, Southern Tier.
• Canal Bank Division: Western New York, including Buffalo.
• Capital Bank Division: Albany area market.

Here's a quick look at some channel-related financial performance and scale as of late 2025:

Metric	Value	Context/Date
Total Retail Offices	30	As of early 2025
Net Interest Margin (NIM)	3.45%	Q3 2025
Cost of Funds	1.85%	Q3 2025
WMG Fee Income Contribution	Increased 4.1% year-over-year	Q3 2025 Non-Interest Income driver
Canal Bank CRE Loan Growth	$24.9 million increase	Q3 2025

The dedicated commercial lending officers and wealth management teams are the human interface for high-value services, complementing the self-service nature of the GoBanking platform. The growth in salaries and wages in Q3 2025 reflects investment in these relationship-focused personnel across the Canal Bank division. The company is defintely balancing its physical footprint rationalization with targeted growth in key markets like Albany (via Capital Bank) and Buffalo (via Canal Bank).

Chemung Financial Corporation (CHMG) - Canvas Business Model: Customer Segments

You're looking at the core groups Chemung Financial Corporation serves across its footprint. Honestly, the numbers tell you where the focus is right now.

Consumers and households in the Upstate New York and Northern Pennsylvania footprint

This segment is the bedrock, supported by the Bank's 30 retail offices operating across 14 counties in New York and Pennsylvania. The total loan portfolio size as of December 31, 2024, was $2.071 billion. The consumer-facing loan types, which include Residential Mortgages and Consumer loans, made up a significant portion of the total loan book at the end of 2024.

• Residential Mortgages represented 13.27% of total loans as of December 31, 2024.
• Consumer loans represented 13.51% of total loans as of December 31, 2024.

The overall Net Interest Margin (NIM) for Chemung Financial Corporation stood at 3.45% for the third quarter of 2025.

Small to mid-sized commercial businesses seeking local lending and treasury services

Chemung Financial Corporation emphasizes commercial loan momentum, particularly across its Chemung Canal, Capital Bank (Albany), and Canal Bank (Buffalo) markets. The lending focus here is detailed in the Commercial Loan Portfolio as of September 30, 2025.

Commercial Loan Category	Percentage of Commercial Portfolio (Sep 30, 2025)
Commercial & Industrial	39.32%
Non-Owner Occupied CRE	18.50%
Multi-Family	25.45%
Owner Occupied CRE	10.17%
Construction	6.56%

The company originated $329.4 million in Commercial Loans during 2024. Non-performing loans to total loans improved to 0.35% as of Q3 2025.

Affluent individuals and families requiring wealth management and trust services

The Wealth Management Group (WMG) is a distinct reportable segment for Chemung Financial Corporation. The company has a stated focus on high-touch relationships with affluent borrowers.

• Trust Assets Under Administration (market value) totaled $1,814,885 thousand as of December 31, 2024.
• The quarterly dividend per share was raised to $0.34 during Q3 2025.

Local municipalities and non-profit organizations

While specific financial breakdowns for this segment aren't public, the overall structure supports this group through its community bank model. The total assets of Chemung Financial Corporation were reported at $2,696,634 thousand on a trailing twelve-month basis as of September 30, 2025. The company reported GAAP Earnings Per Share (EPS) of $1.62 for Q3 2025.

Chemung Financial Corporation (CHMG) - Canvas Business Model: Cost Structure

The Cost Structure for Chemung Financial Corporation centers on managing funding costs and personnel expenses, especially with recent expansion efforts.

Interest expense on deposits and borrowed funds remains a key area of focus for reduction, which management has actively addressed through balance sheet repositioning efforts. The total cost of funds for Chemung Financial Corporation in the third quarter of 2025 was reported at 1.85%, a notable decrease from 2.24% for the same period in the prior year, reflecting success in managing funding costs. Furthermore, all brokered deposits were fully repaid as of September 30, 2025.

Salaries and wages have seen upward pressure, directly linked to staffing in the Western New York Canal Bank division. This division required additional lending, branch, and wealth-management staff. Increases in salaries and wages, alongside pension and other employee benefits, were primary drivers for the overall rise in non-interest expense year-over-year.

Non-interest expense for Chemung Financial Corporation totaled $17.6 million in the third quarter of 2025. This figure represented an increase of 6.7 percent compared to the $16.5 million recorded in the third quarter of 2024. Overall operating expenses remained elevated year-over-year, showing a 6.9% increase.

The Provision for credit losses (PCL) for the third quarter of 2025 was $1.1 million. This compares to $0.6 million in the third quarter of 2024. This higher provision was largely attributed to stronger loan growth in the quarter, which totaled $69.9 million, and adjustments to the Current Expected Credit Losses (CECL) model inputs.

Regarding Data processing and technology costs for the digital platform, these were a component of the overall non-interest expense. For the full year ended December 31, 2024, data processing expenses increased by $0.3 million. In the first quarter of 2025, data processing expenses saw a decrease of $0.1 million compared to the prior quarter.

You can see a breakdown of key cost components for Q3 2025 versus the prior year below:

Cost Component	Q3 2025 Amount	Q3 2024 Amount
Non-interest Expense Total	$17.6 million	$16.5 million
Provision for Credit Losses	$1.1 million	$0.6 million
Cost of Funds	1.85%	2.24%

The expense profile also includes other elements that contribute to the overall cost base:

• Salaries and wages increased due to staffing in the Western New York Canal Bank division.
• Pension and other employee benefits contributed to the non-interest expense increase.
• FDIC insurance costs declined, partially offsetting other expense increases.
• Loan expense saw a decline in Q3 2025.

Chemung Financial Corporation (CHMG) - Canvas Business Model: Revenue Streams

You're looking at the core ways Chemung Financial Corporation generates its top line as of late 2025. The business model heavily leans on traditional banking activities, but non-interest income streams are definitely growing in importance, especially given the balance sheet repositioning efforts completed earlier in the year.

The primary engine remains Net Interest Income (NII), which reflects the spread between what Chemung Financial Corporation earns on its assets (like loans and securities) and what it pays out on its liabilities (like deposits). For the third quarter of 2025, NII totaled $22.7 million. This was a significant jump, showing an increase of 23.4 percent compared to the same period in the prior year. This quarter-over-quarter growth was reported as an uplift of $1.9 million, driven by gains in interest income on loans and interest-earning deposits, alongside a decline in interest expense on deposits.

Total revenue for the third quarter of 2025 was reported around $28.84 million. The remaining portion comes from non-interest income sources, which totaled $6.1 million for Q3 2025. This non-interest income is a mix of several fee-based services.

Here is a breakdown of the key revenue components based on the Q3 2025 figures:

Revenue Component	Q3 2025 Amount (Millions USD)	Notes
Net Interest Income (NII)	$22.7	From loans and securities, up 23.4% year-over-year.
Total Non-Interest Income	$6.1	Driven by increases in other non-interest income and service charges.
Wealth Management Group (WMG) Fees	$2.97	Represents 10.31% of total reported revenue.
Service Charges on Deposit Accounts	Included in Total Non-Interest Income	Saw an increase in Q3 2025.
Interest-Rate Swap Fees	Included in Other Non-Interest Income	Drove the increase in Other non-interest income due to higher originations.
Debit Card Interchange Fees	Included in Other Non-Interest Income	A component of other non-interest income.

You can see the concentration in NII, but the fee income is definitely contributing to the overall performance. For instance, the increase in interest-rate swap fees in Q3 2025 was specifically called out as a driver for the rise in Other non-interest income. This suggests that activity in their commercial lending, particularly in markets like Albany, Buffalo, and the Southern Tier, is translating directly into fee revenue as loans with interest-rate swap exposures are originated.

The components making up the non-interest income include:

• Wealth Management Group fees.
• Service charges on deposit accounts.
• Interest-rate swap fees.
• Debit card interchange fees.
• Other miscellaneous income sources.

The growth in NII, supported by a net interest margin that expanded 40 basis points quarter-over-quarter to 3.45 percent, is the most immediate financial impact you see from their balance sheet repositioning. The cost of funds fell to 1.85 percent in Q3 2025. This margin expansion helps offset any softness in fee categories, like the dip seen in wealth management fees during Q1 2025 due to market conditions.

Finance: draft Q4 2025 revenue projection based on Q3 run-rate by next Tuesday.