CenterPoint Energy, Inc. (CNP): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Centerpoint Energy, Inc. (CNP) se encuentra a la vanguardia de los servicios de utilidad transformadores, tejiendo un complejo tapiz de infraestructura energética que impulsa a las comunidades e impulsa soluciones sostenibles. Al integrar estratégicamente los servicios de gas eléctrico y natural con plataformas tecnológicas de vanguardia, esta compañía dinámica de servicios públicos ha creado un modelo comercial integral que equilibra la confiabilidad, la innovación y los enfoques centrados en el cliente. Desde redes de transmisión en expansión hasta herramientas personalizadas de gestión de energía, CenterPoint Energy representa un ecosistema sofisticado de servicios de servicios públicos que trasciende los paradigmas tradicionales de entrega de energía.

Centerpoint Energy, Inc. (CNP) - Modelo de negocio: asociaciones clave

Proveedores de infraestructura de servicios públicos y fabricantes de equipos

CenterPoint Energy mantiene asociaciones estratégicas con múltiples fabricantes de infraestructura y equipo:

Pareja	Enfoque de asociación	Inversión anual
Electric General	Equipo de infraestructura de cuadrícula	$ 45.2 millones
Siemens	Tecnología de transmisión	$ 37.6 millones
ABB LTD	Soluciones de cuadrícula inteligente	$ 28.9 millones

Agencias reguladoras del gobierno local y estatal

La energía de CenterPoint colabora con cuerpos regulatorios clave:

• Comisión de servicios públicos de Texas
• Comisión reguladora de servicios públicos de Indiana
• Comisión de servicios públicos de Minnesota

Desarrolladores de energía renovable y socios de tecnología

Pareja	Tecnología renovable	Valor de colaboración
Energía nextera	Infraestructura solar	$ 129.4 millones
Sistemas de viento de Vestas	Desarrollo de la energía eólica	$ 86.7 millones

Compañías de transmisión de gas natural y electricidad

Las asociaciones de transmisión clave incluyen:

• Habilitar Midstream Partners
• Socios de productos empresariales
• Kinder Morgan

Empresas de comercio de energía y gestión de riesgos

Pareja	Enfoque comercial	Volumen de transacción anual
Vitol Inc.	Comercio de gas natural	$ 2.3 mil millones
Grupo Macquarie	Gestión de riesgos de energía	$ 1.7 mil millones

Centerpoint Energy, Inc. (CNP) - Modelo de negocio: actividades clave

Generación y distribución de energía eléctrica

Centerpoint Energy atiende a aproximadamente 2.5 millones de clientes de servicios eléctricos en el área metropolitana de Houston. La compañía opera 5,630 millas de circuito de líneas de transmisión y 33,620 millas de líneas de distribución en Texas.

Métricas de infraestructura eléctrica	Cantidad
Total de clientes eléctricos	2.5 millones
Circuito de transmisión millas	5,630
Millas de línea de distribución	33,620

Transmisión y distribución de gas natural

CenterPoint Energy administra más de 33,500 millas de tuberías de distribución de gas natural, atendiendo a aproximadamente 2.2 millones de clientes de gas natural en múltiples estados.

Métricas de infraestructura de gas natural	Cantidad
Millas de tubería de distribución de gas natural	33,500
Clientes de gas natural	2.2 millones

Desarrollo y mantenimiento de la infraestructura energética

La compañía invierte aproximadamente $ 1.2 mil millones anuales en mejoras y mantenimiento de infraestructura en sus redes eléctricas y de gas natural.

• Inversión anual de infraestructura: $ 1.2 mil millones
• Proyectos de modernización de cuadrícula: actualizaciones de tecnología continua
• Implementación del medidor inteligente: más de 2.3 millones de medidores inteligentes instalados

Servicio al cliente de servicios públicos y gestión de facturación

Centerpoint Energy procesa más de 4.7 millones de extractos mensuales de facturación de clientes con una tasa de participación digital del 68% a través de plataformas en línea y móviles.

Métricas de servicio al cliente	Cantidad
Extractos de facturación mensual	4.7 millones
Tasa de compromiso digital	68%

Planificación e implementación del proyecto de energía renovable

Centerpoint Energy se ha comprometido a apoyar 4.500 MW de capacidad de energía renovable para 2030, con las inversiones actuales de energía renovable centradas en proyectos eólicos y solares en Texas.

• Objetivo de capacidad de energía renovable: 4.500 MW para 2030
• Enfoque renovable actual: Texas Wind and Solar Projects
• Objetivo de reducción de carbono: Reducción del 50% para 2030

Centerpoint Energy, Inc. (CNP) - Modelo de negocio: recursos clave

Infraestructura extensa de transmisión eléctrica y de gas

CenterPoint Energy opera una red integral de infraestructura:

• Líneas de transmisión eléctrica: 5,550 millas de circuito
• Tuberías de distribución de gas natural: 33,500 millas
• Área de servicio que cubre aproximadamente 5,000 millas cuadradas

Tipo de infraestructura	Total de millas	Área de cobertura
Líneas de transmisión eléctrica	5.550 millas de circuito	Texas
Distribución de gas natural	33,500 millas	Múltiples estados

Medición avanzada y tecnología de gestión de redes

Inversiones de infraestructura tecnológica:

• Medidores inteligentes desplegados: 2.5 millones
• Inversión de infraestructura de medición avanzada (AMI): $ 450 millones
• Gasto anual de modernización de la red: $ 300 millones

Fuerza laboral calificada en ingeniería energética y operaciones

Capacidades de recursos humanos:

• Total de empleados: 7,400
• Profesionales de ingeniería: 1.200
• Años promedio de experiencia en la industria: 15 años

Activos estratégicos de tierra y derecho de camino

Activos críticos del corredor de tierra y transmisión:

• Total de tenencias de tierras: 15,000 acres
• Servicios de derecho de paso: 22,000 millas lineales
• Ubicaciones de subestación: 300

Capital financiero para inversiones de infraestructura

Métrica financiera	Cantidad de 2023
Activos totales	$ 33.4 mil millones
Gastos de capital	$ 1.8 mil millones
Presupuesto de inversión de infraestructura	$ 1.2 mil millones

Centerpoint Energy, Inc. (CNP) - Modelo de negocio: propuestas de valor

Servicios confiables de electricidad y gas natural

Centerpoint Energy atiende a aproximadamente 2.7 millones de clientes eléctricos en el área metropolitana de Houston. La compañía entrega gas natural a más de 3.5 millones de clientes medidos en múltiples estados, con un territorio de servicio total que cubre 5,000 millas cuadradas.

Tipo de servicio	Base de clientes	Vía de Servício
Distribución eléctrica	2.7 millones de clientes	Región Metropolitana de Houston
Distribución de gas natural	3.5 millones de clientes medidos	Múltiples estados

Soluciones de energía sostenible y transiciones de energía limpia

Centerpoint Energy se ha comprometido a reducir las emisiones de carbono en un 50% para 2030. La compañía ha invertido $ 250 millones en proyectos de infraestructura de energía renovable y modernización de redes.

• Inversiones de energía renovable: $ 250 millones
• Objetivo de reducción de emisiones de carbono: 50% para 2030
• Iniciativas de modernización de la cuadrícula activamente en progreso

Precios competitivos para servicios de servicios públicos

La tarifa eléctrica residencial promedio para CenterPoint Energy es de $ 0.12 por kWh, que es más baja que el promedio nacional de $ 0.14 por kWh.

Tasa de servicios públicos	Energía de punto central	Promedio nacional
Tarifa eléctrica residencial	$ 0.12 por kWh	$ 0.14 por kWh

Infraestructura tecnológica avanzada para la entrega de energía

Centerpoint Energy ha implementado más de 2.3 millones de medidores inteligentes, lo que permite el monitoreo del consumo de energía en tiempo real y una mejor confiabilidad de la red.

• Medidores inteligentes instalados: 2.3 millones
• Cobertura de infraestructura de medición avanzada: 85% del territorio de servicio

Soluciones integrales de gestión de energía para clientes

La compañía ofrece programas de eficiencia energética con ahorros potenciales para clientes de hasta el 15% en los costos de servicios públicos anuales. Estos programas incluyen servicios de auditoría energética residencial y comercial.

Programa de gestión de energía	Ahorro potencial de clientes
Eficiencia energética residencial	Reducción de costos de servicios públicos anuales de hasta 15%
Auditorías de energía comercial	Recomendaciones de eficiencia personalizadas

Centerpoint Energy, Inc. (CNP) - Modelo de negocio: relaciones con los clientes

Plataformas de servicio al cliente digital

CenterPoint Energy ofrece múltiples canales de servicio digital:

• Plataforma de administración de cuentas en línea con 1.2 millones de usuarios registrados
• Aplicación móvil con 687,000 usuarios mensuales activos
• Sistema de atención al cliente digital 24/7

Canal digital	Usuarios activos mensuales	Características de servicio
Portal en línea	1,200,000	Pago de facturas, seguimiento de uso
Aplicación móvil	687,000	Informes de interrupción, información energética

Herramientas personalizadas de monitoreo de uso de energía

CenterPoint proporciona capacidades avanzadas de monitoreo de energía:

• Seguimiento de consumo de energía en tiempo real
• Recomendaciones personalizadas de eficiencia energética
• Integración de medidores inteligentes para 2.5 millones de clientes

Sistemas regulares de facturación y comunicación

Métricas de comunicación de facturación:

• Tasa de adopción de facturación electrónica: 78%
• Interacciones promedio de facturación mensual: 3.4 millones
• Sistemas de pago automatizados que cubren el 92% de la base de clientes

Programas de compromiso y apoyo de la comunidad

Programa	Inversión anual	Recuento de beneficiarios
Programa de asistencia energética	$ 12.4 millones	87,000 hogares
Iniciativa solar comunitaria	$ 3.6 millones	45,000 participantes

Servicios de consulta de eficiencia energética

Estadísticas de servicio de consulta:

• Auditorías de energía gratuita proporcionadas a 62,000 clientes residenciales anualmente
• Recomendaciones de eficiencia energética Ahorro: $ 147 por cliente
• Programa de consulta de energía comercial que atiende a 4.300 empresas

Centerpoint Energy, Inc. (CNP) - Modelo de negocio: canales

Portal de clientes en línea y aplicaciones móviles

CenterPoint Energy ofrece el portal en línea MyAccount con 1.2 millones de usuarios registrados a partir de 2023. Las descargas de aplicaciones móviles alcanzaron 425,000 en el cuarto trimestre de 2023.

Canal digital	Métricas de usuario	Transacciones anuales
Portal en línea	1,200,000 usuarios registrados	8.3 millones de pagos de facturas
Aplicación móvil	425,000 descargas	3.6 millones de interacciones de servicio

Centros de servicio al cliente físico

Centerpoint Energy opera 27 centros de servicio al cliente físico en Texas y otros territorios de servicio.

• Área metropolitana de Houston: 12 centros de servicio
• Otras regiones de Texas: 15 centros de servicio
• Visitas diarias al cliente promedio por centro: 127

Soporte del centro de llamadas

Centerpoint Energy mantiene 3 centros de llamadas principales con 672 representantes de servicio al cliente.

Métrico del centro de llamadas	Datos de rendimiento
Representantes totales	672
Volumen de llamadas anual	4.2 millones de llamadas
Tiempo de respuesta promedio	2.7 minutos

Facturación directa y comunicación

Centerpoint Energy procesa 2.8 millones de facturas mensuales de servicios públicos con un 62% entregados electrónicamente.

• Entrega de facturas electrónicas: 1.736 millones de facturas
• Entrega de facturas en papel: 1.064 millones de facturas
• Valor de facturación mensual promedio: $ 127.50

Redes locales de oficina de servicios públicos

Centerpoint Energy mantiene redes de oficina de servicios públicos en 7 estados con concentración primaria en Texas.

Estado	Número de oficinas de servicios públicos	Cobertura de servicio
Texas	22	Territorio de servicio primario
Minnesota	5	Área de servicio secundario
Otros estados	7	Presencia de servicio limitada

Centerpoint Energy, Inc. (CNP) - Modelo de negocio: segmentos de clientes

Los consumidores residenciales de electricidad y gas

Centerpoint Energy atiende a aproximadamente 2.5 millones de clientes eléctricos y 3.4 millones de clientes de gas natural en Texas y Louisiana a partir de 2023.

Tipo de cliente	Número de clientes	Región de servicio
Eléctrico residencial	2,500,000	Texas
Gas residencial	3,400,000	Texas y Louisiana

Usuarios de energía comercial e industrial

Centerpoint Energy admite más de 75,000 clientes comerciales e industriales en sus territorios de servicio.

• Consumo promedio de energía anual: 500,000 MWh
• Diversas industrias que incluyen fabricación, atención médica y minorista
• Soluciones de energía personalizadas para operaciones comerciales a gran escala

Clientes de energía municipal y gubernamental

Centerpoint Energy proporciona infraestructura y servicios energéticos a 26 municipios en Texas.

Tipo de cliente	Número de contratos	Ingresos anuales
Clientes municipales	26	$ 187 millones
Instalaciones gubernamentales	42	$ 93 millones

Desarrolladores de proyectos de energía renovable

Centerpoint Energy admite la interconexión de energía renovable para 1.200 MW de proyectos eólicos y solares en 2023.

• Interconexión de energía eólica: 850 MW
• Interconexión de energía solar: 350 MW
• Soporte de infraestructura de transmisión para proyectos renovables

Clientes de infraestructura de utilidad a gran escala

Centerpoint Energy administra la infraestructura de transmisión y distribución que sirve a múltiples compañías de servicios públicos.

Tipo de infraestructura	Total de millas	Inversión anual
Líneas de transmisión eléctrica	5,700 millas	$ 425 millones
Tuberías de gas natural	33,000 millas	$ 312 millones

Centerpoint Energy, Inc. (CNP) - Modelo de negocio: Estructura de costos

Mantenimiento y actualizaciones de infraestructura

En 2022, CenterPoint Energy invirtió $ 1.2 mil millones en mantenimiento y actualizaciones de infraestructura. El gasto de capital de la compañía por infraestructura eléctrica y de gas natural alcanzó los $ 1.4 mil millones en el año fiscal 2023.

Categoría de inversión de infraestructura	Cantidad ($ millones)
Actualizaciones de infraestructura eléctrica	$ 752 millones
Mejoras del sistema de gas natural	$ 648 millones

Gastos de generación de energía y transmisión

Los costos de generación y transmisión de energía de CenterPoint Energy totalizaron $ 845 millones en 2023. Los gastos operativos de la Compañía para la generación de energía incluyeron:

• Costos de combustible de gas natural: $ 412 millones
• Infraestructura de transmisión de electricidad: $ 287 millones
• Mantenimiento de la planta de energía: $ 146 millones

Cumplimiento regulatorio e inversiones ambientales

La Compañía asignó $ 215 millones para el cumplimiento regulatorio y las iniciativas ambientales en 2023.

Área de cumplimiento	Inversión ($ millones)
Monitoreo ambiental	$ 87 millones
Programas de reducción de emisiones	$ 68 millones
Sistemas de informes regulatorios	$ 60 millones

Tecnología y desarrollo de plataforma digital

Energía CenterPoint invertida $ 185 millones en desarrollo de tecnología y plataforma digital durante 2023.

• Tecnologías de cuadrícula inteligente: $ 92 millones
• Infraestructura de ciberseguridad: $ 53 millones
• Plataformas digitales del cliente: $ 40 millones

Salarios de los empleados y gastos generales operativos

Los gastos totales relacionados con los empleados para Centerpoint Energy en 2023 fueron de $ 672 millones.

Categoría de gastos	Cantidad ($ millones)
Salarios base	$ 482 millones
Beneficios y pensión	$ 135 millones
Capacitación y desarrollo	$ 55 millones

Centerpoint Energy, Inc. (CNP) - Modelo de negocio: flujos de ingresos

Tarifas de distribución de electricidad

En 2022, Centerpoint Energy reportó ingresos por distribución de electricidad de $ 2.63 mil millones de sus operaciones de servicios eléctricos en Houston, Texas. La tasa de distribución de electricidad promedio fue de 0.1072 por kWh.

Año	Ingresos de distribución de electricidad	Vía de Servício
2022	$ 2.63 mil millones	Houston, Texas
2023	$ 2.71 mil millones	Houston, Texas

Cargas de transmisión de gas natural

Los ingresos por transmisión de gas natural para Centerpoint Energy alcanzaron los $ 1.45 mil millones en 2022, que cubren múltiples estados, incluidos Texas, Minnesota e Indiana.

• Tasa promedio de transmisión de gas natural: $ 0.35 por mmbtu
• Volumen total de distribución de gas natural: 1.12 billones de pies cúbicos

Contratos de servicio de infraestructura energética

Centerpoint Energy generó $ 412 millones a partir de contratos de servicio de infraestructura energética en 2022, incluidos los servicios de gestión de infraestructura de tuberías y servicios públicos.

Tipo de contrato	Ganancia	Porcentaje de ingresos por infraestructura total
Servicios de tuberías	$ 267 millones	64.8%
Gestión de infraestructura de servicios públicos	$ 145 millones	35.2%

Inversiones de proyectos de energía renovable

Renewable energy project investments generated $185 million in revenue for CenterPoint Energy in 2022, with solar and wind projects contributing significantly.

• Inversiones de proyectos solares: $ 112 millones
• Inversiones de proyectos eólicos: $ 73 millones

Servicio al cliente de servicios públicos y tarifas de conexión

CenterPoint Energy collected $94 million from utility customer service and connection fees in 2022, including new connection, meter installation, and maintenance services.

Tipo de servicio	Ganancia	Tarifa promedio
Nuevas tarifas de conexión	$ 42 millones	$ 185 por conexión
Instalación del medidor	$ 31 millones	$ 125 por metro
Servicios de mantenimiento	$ 21 millones	$ 95 por llamada de servicio

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Value Propositions

You're looking at the core promises CenterPoint Energy, Inc. is making to its customers and stakeholders as of late 2025. These aren't just vague goals; they are backed by significant capital deployment and measurable operational results.

Reliable electric and natural gas delivery to over 7 million customers.

CenterPoint Energy, Inc. is the energy delivery backbone for a massive service area, providing both electricity and natural gas. As of September 30, 2025, the company was serving approximately 7 million metered customers across its four-state footprint spanning Indiana, Minnesota, Ohio, and Texas. The electric transmission and distribution operations in the Greater Houston area alone account for serving more than 2.9 million metered customers.

The value here is sheer scale and dual-fuel service delivery. It's about keeping the lights on and the heat running for millions of homes and businesses.

Enhanced grid resiliency, reducing outage minutes by nearly 50% in H1 2025.

Following major investments through the Greater Houston Resiliency Initiative (GHRI), CenterPoint Energy, Inc. delivered tangible improvements in service quality. From January 1 through June 30, 2025, customers in the Houston area experienced a 45% reduction in the duration of outages compared to the same period in 2024. This was achieved by completing critical actions like installing over 32,000+ storm-resilient poles and adding more than 5,150+ automation devices capable of self-healing. The overall projected annual reduction from these efforts is more than 125 million customer outage minutes.

The company is making its infrastructure tougher against the elements. That's the real win.

Enabling economic growth by supporting 50% peak load increase by 2031.

The economic engine of the Greater Houston area is demanding significantly more power, and CenterPoint Energy, Inc. is positioning its grid to handle it. The utility forecasts that peak electric load demand in its Houston electric service territory will increase by nearly 50%, reaching almost 31 GWs, by 2031. This anticipated growth, driven by data centers and industrial activity, is directly supported by a massive capital plan. The company has a customer-driven capital investment plan of a record $65 billion through 2035 to facilitate this expansion.

Here's a quick look at the scale of this commitment:

Metric	Value/Target	Timeframe/Date
Forecasted Peak Load Increase (Houston)	Nearly 50%	By 2031
Forecasted Peak Load (Houston)	Nearly 31 GWs	By 2031
Customer-Driven Capital Investment Plan	$65 billion	Through 2035
Projected Rate Base Growth	11%+ annually	Through 2030

Customer affordability via disciplined O&M cost management.

Despite significant capital spending, CenterPoint Energy, Inc. emphasizes managing day-to-day costs to keep bills reasonable. In the third quarter of 2025, the company reported that a significant reduction in Operations & Maintenance (O&M) expenses contributed $0.12 per share of favorability compared to Q3 2024. Furthermore, the company is actively working to offset rate changes; for instance, it planned to offset October rate increases for average residential customers through bill adjustments and credits by December 2025. This disciplined approach helps keep bill inflation below peers, which supports favorable regulatory outcomes.

Sustainable energy solutions and infrastructure modernization.

Modernization is central to the long-term value proposition, tying reliability to sustainability goals. The company is executing a strategy to build what it calls "the most resilient coastal grid" in the US. Specific modernization efforts include:

• Replacing 1,100 poles with fiberglass ones rated for 132 mph winds by 2025.
• Undergrounding over 400 miles of power lines as part of resiliency efforts.
• Elevating 99% of substations above the 500-year floodplain in certain resiliency plans.
• Working to eliminate the remaining cast-iron pipe in its natural gas system.
• Setting a goal to reduce operational greenhouse gas (GHG) emissions by 70% by 2035, relative to 2005 levels.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Customer Relationships

You're looking at how CenterPoint Energy, Inc. manages the relationship with its massive customer base. Since this is a regulated utility, the relationship is fundamentally long-term and sticky, but recent weather events have put a huge emphasis on service quality and digital interaction.

Regulated, long-term service contracts with minimal churn risk

Honestly, the contracts here aren't the typical subscription model; they are dictated by regulatory frameworks, which means churn is practically non-existent for the core delivery service. CenterPoint Energy, Inc. serves more than 7 million metered customers across Indiana, Minnesota, Ohio, and Texas as of June 30, 2025. The relationship is defined by the obligation to serve within specific geographic footprints. For instance, in its Texas electric territory, CenterPoint Energy supports about 2.8 million metered customers.

The stability of this relationship is underpinned by the regulatory recovery mechanisms that allow for capital investment recovery. For example, constructive settlements on four rate cases in 2024 represented 80% of the enterprise rate base, giving clear sight to financial execution over the next four years.

Segment	Customer Count (as of 12/31/2024)	Customer Count (Electric, Houston Area, as of 2025)
Total CenterPoint Energy Natural Gas	4,368,534	N/A (Gas Only)
Total Metered Customers (All Segments, as of 6/30/2025)	Over 7 million	Approx. 2.8 million (Electric)
Houston Electric Residential Customers	N/A	Approx. 900,000

High-touch outage response and emergency services

When the lights go out, the relationship becomes intensely high-touch, and this is where CenterPoint Energy is pouring significant capital to rebuild trust. Following severe weather, the response metrics are what customers remember. Through the first half of 2025, customers in Greater Houston saw a 45% reduction in the duration of outages compared to the same period in 2024. This translates to more than 20 million less outage minutes per month during that period. The Greater Houston Resiliency Initiative (GHRI) is driving this, including installing over 32,000 stronger, storm-resilient poles.

Emergency response is immediate, even for smaller incidents. For example, a vehicle striking a natural gas regulator station near Carlos, Minnesota, on December 4, 2025, caused an outage for approximately 525 customers, requiring crews to work quickly to restore service and relight appliances at each location. To support this, nearly 1,000 CenterPoint employees completed 17,000 hours of emergency response training.

• Reduction in outage minutes (H1 2025 vs. H1 2024): 45%
• Fewer vegetation-related outages (H1 2025 vs. 2024): Approx. 33%
• GHRI Poles installed: Over 32,000
• Emergency Response Training Hours: 17,000

Digital self-service and smart meter data access

The utility is pushing customers toward digital channels for routine interactions, which is a big shift from the traditional service model. You can use their online services to pay your bill and manage communication preferences. The smart meter rollout is a key part of this digital relationship. In 2024 alone, CenterPoint Energy installed more than 250,000 gas smart meters, bringing the total installed base to over 890,000 meters since the program started. For the electric side in Indiana, a limited rollout of remote reconnection and disconnection capabilities for most customers started in early November 2025.

The goal of these digital tools is to provide more timely updates. For instance, CenterPoint launched a new, cloud-based Outage Tracker that gives real-time updates in both English and Spanish. This helps manage expectations when a major event, like the August 4, 2025, storm in Houston that impacted 36,933 customers, occurs.

Direct engagement with regulators on Integrated Resource Plans (IRP)

The long-term service contract quality is negotiated directly with regulators, making engagement on the Integrated Resource Plan (IRP) a critical relationship touchpoint. CenterPoint Energy's Indiana electric utility submitted its 2025 IRP, a 20-year generation roadmap, in late 2025. This plan was developed with input from four public meetings. The primary focus for the 150,000 electric customers in southwestern Indiana is affordability, with the plan designed to minimize any rate increase in the near term, anticipating no potential rate adjustments until 2029 or later. This contrasts with the Systemwide Resiliency Plan (SRP), which is expected to reduce storm-related outages by 1 billion minutes for its 2.8 million customers by 2029.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Channels

You're looking at how CenterPoint Energy, Inc. gets its services-the wires and pipes-to the people who pay the bills. It's a mix of massive physical infrastructure and specific regulatory interfaces, especially in Texas.

Physical electric transmission and distribution network.

CenterPoint Energy, Inc. owns and maintains the wires, poles, and associated electric infrastructure. This network primarily serves the Greater Houston area and southwestern Indiana. As of September 30, 2025, the company owned approximately $45 billion in assets across its operations. The Houston Electric business is seeing massive growth forecasts, with peak load demand expected to double to nearly 42GWs by the middle of the next decade. To support this, CenterPoint Energy, Inc. announced a record 10-year capital investment plan of $65 billion through 2035. For the first quarter of 2025, the company increased its 10-year capital investment plan to $48.5 billion through 2030.

Metric	Value	Date/Context
Total Electric Metered Customers Served	More than 2.9 million	Greater Houston area and southwestern Indiana
Houston Electric Service Territory Customers	About 1 million	As of December 31, 2024
Houston Electric Residential Customers	Roughly 900,000	As of December 31, 2024
Forecasted Houston Electric Peak Load Increase by 2031	Nearly 50% (or 10 GWs)	Forecasted
Total Company Assets	Approximately $45 billion	As of September 30, 2025

Physical natural gas distribution pipeline network.

The natural gas distribution network is extensive. CenterPoint Energy, Inc. owns approximately 84,000 miles of distribution and transmission mains across its service territory. This makes it a top three natural gas utility by miles of main pipelines. The company completed the sale of its Louisiana and Mississippi natural gas local distribution company businesses in early 2025. As of December 31, 2024, CenterPoint Energy, Inc. served over 3.9 million natural gas customers across its footprint.

• Total Natural Gas Metered Customers Served (Across Footprint): Over 3.7 million as of April 2025.
• Natural Gas Distribution and Transmission Mains: Approximately 84,000 miles.
• Divested Customers (LA/MS LDC sale): Approximately 380,000 metered customers.

Retail Electric Providers (REPs) as the customer interface in Texas.

In Texas, CenterPoint Energy, Inc. operates as the Transmission and Distribution Service Provider (TDSP), meaning it owns and maintains the wires and poles, but it does not sell the electricity commodity to the end-user in most of its Texas territory. That function is handled by Retail Electric Providers (REPs). CenterPoint Energy, Inc. is the only investor-owned electric and gas utility based in Texas. The company serves approximately 7 million total metered customers across Indiana, Minnesota, Ohio, and Texas as of late 2025. Customer satisfaction scores for CenterPoint Energy, Inc. as a TDSP were 30 points higher than the market average on residential customer engagement in a 2016 study, which is the latest comparative data available.

Customer service centers and digital self-service portals.

The delivery of service is channeled through direct interaction points, which are increasingly digital. In the first half of 2025, customers in the Greater Houston area experienced significant reliability improvements, including a 45% reduction in individual customer outage duration compared to 2024. This focus on infrastructure resilience is a key channel for customer satisfaction. While specific digital portal adoption rates for 2025 aren't public, the company's focus on grid modernization is a direct channel to improve service delivery. CenterPoint Energy, Inc. - Midwest scored 738 on the Brand Trust Index, and CenterPoint Energy, Inc. - South scored 726 in a July 2025 business customer engagement study.

The company has approximately 8,300 employees working to support these operations as of September 30, 2025. That's the team connecting the pipes and wires to the people.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Customer Segments

You're looking at the core of CenterPoint Energy, Inc.'s regulated utility business-who they serve and where the growth is coming from as of late 2025. The customer base is geographically diverse but strategically concentrated in high-growth areas, primarily Texas.

CenterPoint Energy, Inc. serves approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas as of September 30, 2025. This total is split between their electric and natural gas operations, with over 95% of earnings coming from these regulated segments.

The Residential consumers form the bedrock of the customer base. In the critical Houston Electric service territory, CenterPoint Energy serves about 2.8 million electric customers, with roughly 900,000 of those being residential within the Houston metropolitan area alone. The company saw a 2% year-over-year increase in residential customers as of Q2 2025, supporting steady utility demand.

The Commercial and Industrial (C&I) clients represent the high-growth engine, especially in Texas. This segment is driving significant capital investment. For instance, industrial throughput in the Houston Electric division was up over 17% quarter-over-quarter compared to the same period in 2024, showing incredible demand acceleration in Q3 2025.

CenterPoint Energy, Inc.'s role in the Texas market means it directly serves customers who interact with Retail Electric Providers (REPs). CenterPoint Energy, as the transmission and distribution utility in the Greater Houston area, does not generate or purchase power on behalf of these customers; rather, it manages the physical wires and meters for all end-users, including those served by REPs. The company is the only investor-owned electric and gas utility based in Texas.

The most significant near-term driver for capital expenditure is the massive influx from data centers and energy-intensive industries. CenterPoint Energy is forecasting electric peak load demand in its Houston Electric business to increase by nearly 50% to almost 31 GW by 2031, up from 21 GW in 2024. This growth is directly attributed to sectors like data centers, energy refining, and exports.

Here's a quick look at the customer distribution across the key service areas as of late 2025, reflecting the strategic focus post-divestiture:

Service Area/Segment	Primary Service Type	Approximate Metered Customers	Context/Date Reference
Total Footprint	Electric & Natural Gas	7 million	As of September 30, 2025
Houston Electric Territory	Electric Transmission & Distribution	2.6 million	As of September 30, 2025
Natural Gas Distribution	Natural Gas Distribution	4.0 million	Across remaining states
Southwestern Indiana Electric	Electric T&D and Generation	Over 150,000	Part of the electric segment
Minnesota Natural Gas	Natural Gas Distribution	Over 920,000	Across more than 260 communities

The strategic shift is clear: Texas, particularly the Houston Electric division, is receiving the lion's share of investment, allocated about 70% of the go-forward capital plan. This focus supports the massive load growth projections.

The customer base across the four core states can be summarized by the utility type:

• Texas: Home to the primary electric utility operations, focused on the Greater Houston area.
• Indiana: Serves electric customers in Southwestern Indiana and natural gas customers.
• Minnesota: Primarily a natural gas distribution market.
• Ohio: Natural gas distribution customers, though the Ohio electric unit was slated for sale, with proceeds expected by 2026.

The company completed the sale of its Louisiana and Mississippi natural gas LDC businesses in early 2025, which impacted approximately 380,000 metered customers, allowing for this renewed focus.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Cost Structure

You're looking at the core expenses CenterPoint Energy, Inc. (CNP) faces to keep the lights on and the gas flowing across its service territories. For a massive utility, the cost structure is dominated by massive, long-term asset investment and the ongoing operational costs of running that infrastructure.

The single largest planned outlay is Capital expenditures (CapEx), primarily for Transmission & Distribution (T&D) system upgrades and expansion. CenterPoint Energy expects total capital expenditures for 2025 to be approximately $5.3 billion. This is part of a much larger, multi-year plan, with the company having expanded its 10-year plan to $52.5 billion through 2030 or even $65 billion through 2035.

Financing these enormous asset bases means interest expense on debt financing is a constant, significant drag on earnings. For instance, in the second quarter of 2025, the reported interest expense reached $191 million. This reflects the cumulative debt pressures on the balance sheet.

Day-to-day running costs, categorized as Operations and Maintenance (O&M) expenses, are substantial and subject to weather and proactive work. In the first quarter of 2025, operational costs rose to $747 million, partly due to accelerated vegetation management ahead of hurricane season.

The cost of energy itself, covering fuel and purchased power costs for generation assets, is highly variable. In Q1 2025, these costs surged nearly 28% to $1 billion. For the second quarter of 2025 specifically, fuel and purchased power expenses were $300 million, up from $233 million year-over-year.

Finally, regulatory compliance and depreciation expenses are baked into the model. While total depreciation isn't explicitly stated for 2025, the regulatory environment directly impacts cost recovery. Following severe weather events in early 2025, CenterPoint Energy Houston Electric filed a settlement in August 2025 to recover approximately $1.1 billion in distribution-related costs.

Here's a quick look at how some of these major cost components stacked up in recent 2025 reporting periods:

Cost Category	Specific Period/Context	Reported Amount (USD)
Capital Expenditures (Annual Expectation)	Full Year 2025 Expectation	Approximately $5.3 billion
Operations & Maintenance (O&M)	Q1 2025	$747 million
Fuel & Purchased Power	Q1 2025 Surge	$1 billion
Interest Expense	Q2 2025	$191 million
Fuel & Purchased Power	Q2 2025	$300 million
Regulatory Cost Recovery (Filed Settlement)	August 2025 Filing	Approximately $1.1 billion

You should keep an eye on the drivers behind these expenses, as they signal future investment needs and regulatory risk exposure. The key cost pressures CenterPoint Energy is managing include:

• Massive T&D investment driven by load growth, especially from data centers.
• Increased financing costs due to debt levels supporting capital programs.
• Volatile fuel and purchased power expenses, as seen in the Q1 surge.
• Proactive O&M spending, like accelerated vegetation management.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Revenue Streams

CenterPoint Energy, Inc.'s revenue streams are heavily weighted toward its regulated utility operations across its service territories in Texas, Indiana, Minnesota, and Ohio.

The overall financial outlook for 2025 suggests a revenue rebound. Total projected revenue for CenterPoint Energy, Inc. in 2025 is estimated at $9.1 billion, representing a 4.8% rise over the prior year. This growth is supported by a record 10-year capital investment plan of $65 billion announced in September 2025, targeting 11% annual growth in the regulated rate base through 2030.

The primary revenue drivers, grounded in rate-based returns from regulated assets, are detailed below:

Revenue Stream Component	2025 Projected Revenue Amount	Year-over-Year Growth Forecast
Houston Electric (Electric T&D)	$4.1 billion	4.5% increase
CERC (Regulated Natural Gas Distribution)	$4 billion	3% increase
SIGECO (Electric & Gas in Indiana)	$826 million	7.2% increase

The regulated Electric T&D revenue (rate-based returns) is largely captured by the Houston Electric segment, which manages power transmission and distribution in the Houston area and accounts for nearly half of the total revenue. The Southern Indiana Gas and Electric Company (SIGECO) also contributes to this regulated electric revenue base.

For the regulated Natural Gas Distribution revenue, the CenterPoint Energy Resources Corp (CERC) segment, serving customers across the Midwest and South, is expected to see its revenues climb to $4 billion.

Regarding Power generation and wholesale sales revenue (Indiana), this activity is associated with SIGECO. SIGECO owns electric generation assets and optimizes those assets in the wholesale power market. The total projected revenue for SIGECO in 2025 is $826 million.

CenterPoint Energy, Inc. also generates revenue from ancillary services. The company provides home repair protection plans to natural gas customers in Indiana, Mississippi, Ohio, and Texas through a third party. Specific 2025 revenue figures for these energy-related services and home repair plans were not explicitly quantified in the latest public guidance.

The forward-looking financial expectation for the year is reflected in the Non-GAAP EPS guidance:

• Non-GAAP EPS guidance range for 2025 is set at $1.75 to $1.77 per share.
• This guidance, at the midpoint, represents a 9% growth over the full-year 2024 non-GAAP EPS.

The company's Q3 2025 non-GAAP EPS was reported at $0.50 per diluted share.