CenterPoint Energy, Inc. (CNP): Canvas du modèle d'entreprise [Jan-2025 Mis à jour]

Centerpoint Energy, Inc. (CNP) est à l'avant-garde des services de services publics transformateurs, tissant une tapisserie complexe d'infrastructures énergétiques qui alimente les communautés et conduit des solutions durables. En intégrant stratégiquement les services de gaz électrique et naturel aux plates-formes technologiques de pointe, cette entreprise dynamique des services publics a conçu un modèle commercial complet qui équilibre la fiabilité, l'innovation et les approches centrées sur le client. Des réseaux de transmission tentaculaires aux outils personnalisés de gestion de l'énergie, CenterPoint Energy représente un écosystème sophistiqué de services de services publics qui transcende les paradigmes traditionnels de la prestation d'énergie.

CenterPoint Energy, Inc. (CNP) - Modèle d'entreprise: partenariats clés

Fournisseurs d'infrastructures et fabricants d'équipements

CenterPoint Energy maintient des partenariats stratégiques avec plusieurs fabricants d'infrastructures et d'équipements:

Partenaire	Focus de partenariat	Investissement annuel
Électrique générale	Équipement d'infrastructure de grille	45,2 millions de dollars
Siemens	Technologie de transmission	37,6 millions de dollars
ABB LTD	Solutions de grille intelligente	28,9 millions de dollars

Agences de réglementation du gouvernement local et des États

CenterPoint Energy collabore avec les principaux organismes de réglementation:

• Commission des services publics du Texas
• Commission de réglementation des services publics de l'Indiana
• Commission des services publics du Minnesota

Développeurs d'énergie renouvelable et partenaires technologiques

Partenaire	Technologies renouvelables	Valeur de collaboration
Énergie nextère	Infrastructure solaire	129,4 millions de dollars
Vestas Wind Systems	Développement de l'énergie éolienne	86,7 millions de dollars

Sociétés de transmission de gaz naturel et d'électricité

Les partenariats de transmission clés comprennent:

• Activer Midstream Partners
• Partners des produits d'entreprise
• Kinder Morgan

Sociétés de négociation d'énergie et de gestion des risques

Partenaire	Focus commercial	Volume de transaction annuel
Vitol Inc.	Trading au gaz naturel	2,3 milliards de dollars
Groupe de macquarie	Gestion des risques d'énergie	1,7 milliard de dollars

CenterPoint Energy, Inc. (CNP) - Modèle d'entreprise: activités clés

Génération et distribution d'énergie électrique

Centerpoint Energy dessert environ 2,5 millions de clients électriques dans la région métropolitaine de Houston. La société exploite 5 630 milles de circuit de lignes de transmission et 33 620 milles de lignes de distribution au Texas.

Métriques des infrastructures électriques	Quantité
Clients électriques totaux	2,5 millions
Miles de circuit de transmission	5,630
Ligne de distribution Miles	33,620

Transmission et distribution du gaz naturel

CenterPoint Energy gère plus de 33 500 miles de pipelines de distribution de gaz naturel, desservant environ 2,2 millions de clients de gaz naturel dans plusieurs États.

Métriques d'infrastructure de gaz naturel	Quantité
Pipiline de distribution de gaz naturel Miles	33,500
Clients du gaz naturel	2,2 millions

Développement et maintenance des infrastructures énergétiques

La société investit environ 1,2 milliard de dollars par an en améliorations et entretien des infrastructures dans ses réseaux électriques et en gaz naturel.

• Investissement annuel sur les infrastructures: 1,2 milliard de dollars
• Projets de modernisation de la grille: mises à niveau de la technologie continue
• Déploiement des compteurs intelligents: plus de 2,3 millions de compteurs intelligents installés

Service client des services publics et gestion de facturation

Centerpoint Energy traite plus de 4,7 millions de relevés mensuels de facturation des clients avec un taux d'engagement numérique de 68% sur les plateformes en ligne et mobiles.

Métriques du service client	Quantité
Déclarations de facturation mensuelles	4,7 millions
Taux d'engagement numérique	68%

Planification et mise en œuvre du projet d'énergie renouvelable

CenterPoint Energy s'est engagé à soutenir 4 500 MW de capacité d'énergie renouvelable d'ici 2030, avec des investissements en énergie renouvelable actuels axés sur les projets éoliens et solaires au Texas.

• Capacité d'énergie renouvelable Objectif: 4 500 MW d'ici 2030
• Focus renouvelable actuel: projets éoliens et solaires du Texas
• Cible de réduction du carbone: réduction de 50% d'ici 2030

CenterPoint Energy, Inc. (CNP) - Modèle d'entreprise: Ressources clés

Infrastructure étendue de transmission électrique et de gaz

CenterPoint Energy exploite un réseau d'infrastructure complet:

• Lignes de transmission électrique: 5 550 miles de circuit
• Pipelines de distribution du gaz naturel: 33 500 miles
• Zone de service couvrant environ 5 000 miles carrés

Type d'infrastructure	Kilomètres totaux	Zone de couverture
Lignes de transmission électrique	5 550 miles de circuit	Texas
Répartition du gaz naturel	33 500 miles	Plusieurs États

Technologie avancée de mesure et de gestion de la grille

Investissements technologiques sur les infrastructures:

• Compteurs intelligents déployés: 2,5 millions
• Investissement d'infrastructure de mesure avancée (AMI): 450 millions de dollars
• Dépenses annuelles de modernisation du réseau: 300 millions de dollars

Travaillerie qualifiée en génie énergétique et opérations

Capacités des ressources humaines:

• Total des employés: 7 400
• Professionnels d'ingénierie: 1 200
• Années moyennes d'expérience de l'industrie: 15 ans

Terres stratégiques et actifs d'emprise

Actifs de corridor terrestre et transmission critiques:

• Total des fonds fonciers: 15 000 acres
• Services d'emprise: 22 000 miles linéaires
• Emplacements de sous-station: 300

Capital financier pour les investissements des infrastructures

Métrique financière	2023 Montant
Actif total	33,4 milliards de dollars
Dépenses en capital	1,8 milliard de dollars
Budget d'investissement des infrastructures	1,2 milliard de dollars

CenterPoint Energy, Inc. (CNP) - Modèle d'entreprise: propositions de valeur

Services fiables à l'électricité et au gaz naturel

CenterPoint Energy dessert environ 2,7 millions de clients électriques dans la région métropolitaine de Houston. La société livre du gaz naturel à plus de 3,5 millions de clients mesurés dans plusieurs États, avec un territoire de service total couvrant 5 000 miles carrés.

Type de service	Clientèle	Aire de service
Distribution électrique	2,7 millions de clients	Région métropolitaine de Houston
Répartition du gaz naturel	3,5 millions de clients mesurés	Plusieurs États

Solutions d'énergie durable et transitions d'énergie propre

Centerpoint Energy s'est engagée à réduire les émissions de carbone de 50% d'ici 2030. La société a investi 250 millions de dollars dans des projets d'infrastructure d'énergie renouvelable et de modernisation du réseau.

• Investissements en énergie renouvelable: 250 millions de dollars
• Cible de réduction des émissions de carbone: 50% d'ici 2030
• Initiatives de modernisation de la grille activement en cours

Prix ​​compétitifs pour les services publics

Le taux d'électricité résidentiel moyen pour CenterPoint Energy est de 0,12 $ par kWh, ce qui est inférieur à la moyenne nationale de 0,14 $ par kWh.

Tarif public	Énergie centrale	Moyenne nationale
Taux d'électricité résidentiel	0,12 $ par kWh	0,14 $ par kWh

Infrastructure technologique avancée pour la livraison d'énergie

CenterPoint Energy a déployé plus de 2,3 millions de compteurs intelligents, permettant une surveillance de la consommation d'énergie en temps réel et une amélioration de la fiabilité du réseau.

• Les compteurs intelligents installés: 2,3 millions
• Couverture d'infrastructure de mesure avancée: 85% du territoire de service

Solutions complètes de gestion de l'énergie pour les clients

L'entreprise propose des programmes d'efficacité énergétique avec des économies de clients potentielles pouvant aller jusqu'à 15% sur les coûts des services publics annuels. Ces programmes comprennent des services d'audit d'énergie résidentiels et commerciaux.

Programme de gestion de l'énergie	Économies potentielles des clients
Efficacité énergétique résidentielle	Jusqu'à 15% de réduction des coûts de l'utilité annuelle
Audits d'énergie commerciale	Recommandations d'efficacité personnalisées

CenterPoint Energy, Inc. (CNP) - Modèle d'entreprise: relations avec les clients

Plateformes de service client numérique

CenterPoint Energy propose plusieurs canaux de service numérique:

• Plateforme de gestion de compte en ligne avec 1,2 million d'utilisateurs enregistrés
• Application mobile avec 687 000 utilisateurs mensuels actifs
• Système de support client numérique 24/7

Canal numérique	Utilisateurs actifs mensuels	Fonctionnalités de service
Portail en ligne	1,200,000	Paiement de facture, suivi de l'utilisation
Application mobile	687,000	Reportage des panneaux, informations sur l'énergie

Outils de surveillance de la consommation d'énergie personnalisés

CenterPoint offre des capacités avancées de surveillance de l'énergie:

• Suivi de consommation d'énergie en temps réel
• Recommandations d'efficacité énergétique personnalisées
• Intégration de compteur intelligent pour 2,5 millions de clients

Systèmes de facturation et de communication réguliers

Métriques de communication de facturation:

• Taux d'adoption de facturation électronique: 78%
• Interactions de facturation mensuelles moyennes: 3,4 millions
• Systèmes de paiement automatisés couvrant 92% de la clientèle

Programmes d'engagement et de soutien communautaires

Programme	Investissement annuel	Compte de bénéficiaire
Programme d'assistance énergétique	12,4 millions de dollars	87 000 ménages
Initiative solaire communautaire	3,6 millions de dollars	45 000 participants

Services de consultation de l'efficacité énergétique

Statistiques des services de consultation:

• Audits d'énergie gratuits fournis à 62 000 clients résidentiels chaque année
• Économies de recommandations d'efficacité énergétique: 147 $ par client
• Programme de consultation en énergie commerciale desservant 4 300 entreprises

CenterPoint Energy, Inc. (CNP) - Modèle d'entreprise: canaux

Portail client en ligne et applications mobiles

CenterPoint Energy propose un portail en ligne MyAccount avec 1,2 million d'utilisateurs enregistrés en 2023. Les téléchargements des applications mobiles ont atteint 425 000 par 423.

Canal numérique	Métriques des utilisateurs	Transactions annuelles
Portail en ligne	1 200 000 utilisateurs enregistrés	8,3 millions de paiements de factures
Application mobile	425 000 téléchargements	3,6 millions d'interactions de service

Centres de service client physique

CenterPoint Energy exploite 27 centres de service client physique à travers le Texas et d'autres territoires de service.

• Houston Metropolitan Area: 12 centres de service
• Autres régions du Texas: 15 centres de service
• Visites quotidiennes quotidiennes par centre: 127

Assistance du centre d'appels

CenterPoint Energy conserve 3 centres d'appels primaires avec 672 représentants du service client.

Métrique du centre d'appel	Données de performance
Représentants totaux	672
Volume d'appel annuel	4,2 millions d'appels
Temps de réponse moyen	2,7 minutes

Facturation directe et communication

CenterPoint Energy traite 2,8 millions de factures de services publics mensuelles avec 62% livrés électroniquement.

• Livraison électronique des factures: 1,736 million de factures
• Livraison de factures de papier: 1,064 million de factures
• Valeur de facturation mensuelle moyenne: 127,50 $

Réseaux de bureaux de services publics locaux

CenterPoint Energy maintient les réseaux de bureaux de services publics dans 7 États avec une concentration primaire au Texas.

État	Nombre de bureaux de services publics	Couverture de service
Texas	22	Territoire de service primaire
Minnesota	5	Zone de service secondaire
Autres États	7	Présence en service limité

CenterPoint Energy, Inc. (CNP) - Modèle d'entreprise: segments de clientèle

Consommateurs d'électricité et de gaz résidentiels

CenterPoint Energy dessert environ 2,5 millions de clients électriques et 3,4 millions de clients de gaz naturel au Texas et en Louisiane en 2023.

Type de client	Nombre de clients	Région de service
Électrique résidentiel	2,500,000	Texas
Gaz résidentiel	3,400,000	Texas et Louisiane

Utilisateurs d'énergie commerciale et industrielle

CenterPoint Energy prend en charge plus de 75 000 clients commerciaux et industriels dans ses territoires de service.

• Consommation d'énergie annuelle moyenne: 500 000 MWh
• Diverses industries, y compris la fabrication, les soins de santé et la vente au détail
• Solutions énergétiques personnalisées pour les opérations commerciales à grande échelle

Clients de l'énergie municipale et gouvernementale

CenterPoint Energy fournit des infrastructures et des services énergétiques à 26 municipalités au Texas.

Type de client	Nombre de contrats	Revenus annuels
Clients municipaux	26	187 millions de dollars
Installations gouvernementales	42	93 millions de dollars

Développeurs de projets d'énergie renouvelable

CenterPoint Energy soutient l'interconnexion des énergies renouvelables pour 1 200 MW de projets éoliens et solaires en 2023.

• Interconnexion d'énergie éolienne: 850 MW
• Interconnexion d'énergie solaire: 350 MW
• Prise en charge des infrastructures de transmission pour les projets renouvelables

Clients d'infrastructure de services publics à grande échelle

CenterPoint Energy gère les infrastructures de transmission et de distribution desservant plusieurs sociétés de services publics.

Type d'infrastructure	Kilomètres totaux	Investissement annuel
Lignes de transmission électrique	5 700 miles	425 millions de dollars
Pipelines de gaz naturel	33 000 miles	312 millions de dollars

CenterPoint Energy, Inc. (CNP) - Modèle d'entreprise: Structure des coûts

Maintenance et mises à niveau des infrastructures

En 2022, Centerpoint Energy a investi 1,2 milliard de dollars dans la maintenance et les mises à niveau des infrastructures. Les dépenses en capital de la société pour les infrastructures de gaz électrique et naturel ont atteint 1,4 milliard de dollars au cours de l'exercice 2023.

Catégorie d'investissement dans l'infrastructure	Montant (millions de dollars)
Mises à niveau des infrastructures électriques	752 millions de dollars
Améliorations du système de gaz naturel	648 millions de dollars

Frais de production d'énergie et de transmission

Les coûts de production et de transmission d'énergie de CenterPoint Energy ont totalisé 845 millions de dollars en 2023. Les dépenses opérationnelles de la société pour la production d'électricité comprenaient:

• Coûts de carburant au gaz naturel: 412 millions de dollars
• Infrastructure de transmission d'électricité: 287 millions de dollars
• Entretien de la centrale électrique: 146 millions de dollars

Conformité réglementaire et investissements environnementaux

La société a alloué 215 millions de dollars à la conformité réglementaire et aux initiatives environnementales en 2023.

Zone de conformité	Investissement (millions de dollars)
Surveillance environnementale	87 millions de dollars
Programmes de réduction des émissions	68 millions de dollars
Systèmes de rapports réglementaires	60 millions de dollars

Technologie et développement de plate-forme numérique

CenterPoint Energy a investi 185 millions de dollars dans la technologie et le développement de la plate-forme numérique en 2023.

• Smart Grid Technologies: 92 millions de dollars
• Infrastructure de cybersécurité: 53 millions de dollars
• Plateformes numériques des clients: 40 millions de dollars

Salaire des employés et frais généraux opérationnels

Les dépenses totales liées aux employés pour CenterPoint Energy en 2023 étaient de 672 millions de dollars.

Catégorie de dépenses	Montant (millions de dollars)
Salaires de base	482 millions de dollars
Avantages et pension	135 millions de dollars
Formation et développement	55 millions de dollars

CenterPoint Energy, Inc. (CNP) - Modèle d'entreprise: Strots de revenus

Frais de distribution d'électricité

En 2022, Centerpoint Energy a déclaré des revenus de distribution d'électricité de 2,63 milliards de dollars par rapport à ses opérations électriques de services publics à Houston, au Texas. Le taux de distribution d'électricité moyen était de 0,1072 par kWh.

Année	Revenus de distribution d'électricité	Aire de service
2022	2,63 milliards de dollars	Houston, Texas
2023	2,71 milliards de dollars	Houston, Texas

Frais de transmission du gaz naturel

Les revenus de transmission du gaz naturel pour CenterPoint Energy ont atteint 1,45 milliard de dollars en 2022, couvrant plusieurs États, notamment le Texas, le Minnesota et l'Indiana.

• Taux de transmission du gaz naturel moyen: 0,35 $ par MMBTU
• Volume total de distribution du gaz naturel: 1,12 billion de pieds cubes

Contrats de services d'infrastructure énergétique

CenterPoint Energy a généré 412 millions de dollars à partir de contrats de services d'infrastructure énergétique en 2022, notamment des services de gestion des pipelines et des infrastructures.

Type de contrat	Revenu	Pourcentage des revenus totaux des infrastructures
Services de pipeline	267 millions de dollars	64.8%
Gestion des infrastructures utilitaires	145 millions de dollars	35.2%

Investissements du projet d'énergie renouvelable

Les investissements du projet d'énergie renouvelable ont généré 185 millions de dollars de revenus pour CenterPoint Energy en 2022, les projets solaires et éoliens contribuant de manière significative.

• Investissements du projet solaire: 112 millions de dollars
• Investissements du projet éolien: 73 millions de dollars

Frais de service client et de connexion des services publics

CenterPoint Energy a collecté 94 millions de dollars auprès des frais de service client et de connexion en 2022, y compris de nouveaux services de connexion, d'installation de compteur et de maintenance.

Type de service	Revenu	Frais moyens
Nouveaux frais de connexion	42 millions de dollars	185 $ par connexion
Installation du compteur	31 millions de dollars	125 $ par mètre
Services de maintenance	21 millions de dollars	95 $ par appel de service

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Value Propositions

You're looking at the core promises CenterPoint Energy, Inc. is making to its customers and stakeholders as of late 2025. These aren't just vague goals; they are backed by significant capital deployment and measurable operational results.

Reliable electric and natural gas delivery to over 7 million customers.

CenterPoint Energy, Inc. is the energy delivery backbone for a massive service area, providing both electricity and natural gas. As of September 30, 2025, the company was serving approximately 7 million metered customers across its four-state footprint spanning Indiana, Minnesota, Ohio, and Texas. The electric transmission and distribution operations in the Greater Houston area alone account for serving more than 2.9 million metered customers.

The value here is sheer scale and dual-fuel service delivery. It's about keeping the lights on and the heat running for millions of homes and businesses.

Enhanced grid resiliency, reducing outage minutes by nearly 50% in H1 2025.

Following major investments through the Greater Houston Resiliency Initiative (GHRI), CenterPoint Energy, Inc. delivered tangible improvements in service quality. From January 1 through June 30, 2025, customers in the Houston area experienced a 45% reduction in the duration of outages compared to the same period in 2024. This was achieved by completing critical actions like installing over 32,000+ storm-resilient poles and adding more than 5,150+ automation devices capable of self-healing. The overall projected annual reduction from these efforts is more than 125 million customer outage minutes.

The company is making its infrastructure tougher against the elements. That's the real win.

Enabling economic growth by supporting 50% peak load increase by 2031.

The economic engine of the Greater Houston area is demanding significantly more power, and CenterPoint Energy, Inc. is positioning its grid to handle it. The utility forecasts that peak electric load demand in its Houston electric service territory will increase by nearly 50%, reaching almost 31 GWs, by 2031. This anticipated growth, driven by data centers and industrial activity, is directly supported by a massive capital plan. The company has a customer-driven capital investment plan of a record $65 billion through 2035 to facilitate this expansion.

Here's a quick look at the scale of this commitment:

Metric	Value/Target	Timeframe/Date
Forecasted Peak Load Increase (Houston)	Nearly 50%	By 2031
Forecasted Peak Load (Houston)	Nearly 31 GWs	By 2031
Customer-Driven Capital Investment Plan	$65 billion	Through 2035
Projected Rate Base Growth	11%+ annually	Through 2030

Customer affordability via disciplined O&M cost management.

Despite significant capital spending, CenterPoint Energy, Inc. emphasizes managing day-to-day costs to keep bills reasonable. In the third quarter of 2025, the company reported that a significant reduction in Operations & Maintenance (O&M) expenses contributed $0.12 per share of favorability compared to Q3 2024. Furthermore, the company is actively working to offset rate changes; for instance, it planned to offset October rate increases for average residential customers through bill adjustments and credits by December 2025. This disciplined approach helps keep bill inflation below peers, which supports favorable regulatory outcomes.

Sustainable energy solutions and infrastructure modernization.

Modernization is central to the long-term value proposition, tying reliability to sustainability goals. The company is executing a strategy to build what it calls "the most resilient coastal grid" in the US. Specific modernization efforts include:

• Replacing 1,100 poles with fiberglass ones rated for 132 mph winds by 2025.
• Undergrounding over 400 miles of power lines as part of resiliency efforts.
• Elevating 99% of substations above the 500-year floodplain in certain resiliency plans.
• Working to eliminate the remaining cast-iron pipe in its natural gas system.
• Setting a goal to reduce operational greenhouse gas (GHG) emissions by 70% by 2035, relative to 2005 levels.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Customer Relationships

You're looking at how CenterPoint Energy, Inc. manages the relationship with its massive customer base. Since this is a regulated utility, the relationship is fundamentally long-term and sticky, but recent weather events have put a huge emphasis on service quality and digital interaction.

Regulated, long-term service contracts with minimal churn risk

Honestly, the contracts here aren't the typical subscription model; they are dictated by regulatory frameworks, which means churn is practically non-existent for the core delivery service. CenterPoint Energy, Inc. serves more than 7 million metered customers across Indiana, Minnesota, Ohio, and Texas as of June 30, 2025. The relationship is defined by the obligation to serve within specific geographic footprints. For instance, in its Texas electric territory, CenterPoint Energy supports about 2.8 million metered customers.

The stability of this relationship is underpinned by the regulatory recovery mechanisms that allow for capital investment recovery. For example, constructive settlements on four rate cases in 2024 represented 80% of the enterprise rate base, giving clear sight to financial execution over the next four years.

Segment	Customer Count (as of 12/31/2024)	Customer Count (Electric, Houston Area, as of 2025)
Total CenterPoint Energy Natural Gas	4,368,534	N/A (Gas Only)
Total Metered Customers (All Segments, as of 6/30/2025)	Over 7 million	Approx. 2.8 million (Electric)
Houston Electric Residential Customers	N/A	Approx. 900,000

High-touch outage response and emergency services

When the lights go out, the relationship becomes intensely high-touch, and this is where CenterPoint Energy is pouring significant capital to rebuild trust. Following severe weather, the response metrics are what customers remember. Through the first half of 2025, customers in Greater Houston saw a 45% reduction in the duration of outages compared to the same period in 2024. This translates to more than 20 million less outage minutes per month during that period. The Greater Houston Resiliency Initiative (GHRI) is driving this, including installing over 32,000 stronger, storm-resilient poles.

Emergency response is immediate, even for smaller incidents. For example, a vehicle striking a natural gas regulator station near Carlos, Minnesota, on December 4, 2025, caused an outage for approximately 525 customers, requiring crews to work quickly to restore service and relight appliances at each location. To support this, nearly 1,000 CenterPoint employees completed 17,000 hours of emergency response training.

• Reduction in outage minutes (H1 2025 vs. H1 2024): 45%
• Fewer vegetation-related outages (H1 2025 vs. 2024): Approx. 33%
• GHRI Poles installed: Over 32,000
• Emergency Response Training Hours: 17,000

Digital self-service and smart meter data access

The utility is pushing customers toward digital channels for routine interactions, which is a big shift from the traditional service model. You can use their online services to pay your bill and manage communication preferences. The smart meter rollout is a key part of this digital relationship. In 2024 alone, CenterPoint Energy installed more than 250,000 gas smart meters, bringing the total installed base to over 890,000 meters since the program started. For the electric side in Indiana, a limited rollout of remote reconnection and disconnection capabilities for most customers started in early November 2025.

The goal of these digital tools is to provide more timely updates. For instance, CenterPoint launched a new, cloud-based Outage Tracker that gives real-time updates in both English and Spanish. This helps manage expectations when a major event, like the August 4, 2025, storm in Houston that impacted 36,933 customers, occurs.

Direct engagement with regulators on Integrated Resource Plans (IRP)

The long-term service contract quality is negotiated directly with regulators, making engagement on the Integrated Resource Plan (IRP) a critical relationship touchpoint. CenterPoint Energy's Indiana electric utility submitted its 2025 IRP, a 20-year generation roadmap, in late 2025. This plan was developed with input from four public meetings. The primary focus for the 150,000 electric customers in southwestern Indiana is affordability, with the plan designed to minimize any rate increase in the near term, anticipating no potential rate adjustments until 2029 or later. This contrasts with the Systemwide Resiliency Plan (SRP), which is expected to reduce storm-related outages by 1 billion minutes for its 2.8 million customers by 2029.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Channels

You're looking at how CenterPoint Energy, Inc. gets its services-the wires and pipes-to the people who pay the bills. It's a mix of massive physical infrastructure and specific regulatory interfaces, especially in Texas.

Physical electric transmission and distribution network.

CenterPoint Energy, Inc. owns and maintains the wires, poles, and associated electric infrastructure. This network primarily serves the Greater Houston area and southwestern Indiana. As of September 30, 2025, the company owned approximately $45 billion in assets across its operations. The Houston Electric business is seeing massive growth forecasts, with peak load demand expected to double to nearly 42GWs by the middle of the next decade. To support this, CenterPoint Energy, Inc. announced a record 10-year capital investment plan of $65 billion through 2035. For the first quarter of 2025, the company increased its 10-year capital investment plan to $48.5 billion through 2030.

Metric	Value	Date/Context
Total Electric Metered Customers Served	More than 2.9 million	Greater Houston area and southwestern Indiana
Houston Electric Service Territory Customers	About 1 million	As of December 31, 2024
Houston Electric Residential Customers	Roughly 900,000	As of December 31, 2024
Forecasted Houston Electric Peak Load Increase by 2031	Nearly 50% (or 10 GWs)	Forecasted
Total Company Assets	Approximately $45 billion	As of September 30, 2025

Physical natural gas distribution pipeline network.

The natural gas distribution network is extensive. CenterPoint Energy, Inc. owns approximately 84,000 miles of distribution and transmission mains across its service territory. This makes it a top three natural gas utility by miles of main pipelines. The company completed the sale of its Louisiana and Mississippi natural gas local distribution company businesses in early 2025. As of December 31, 2024, CenterPoint Energy, Inc. served over 3.9 million natural gas customers across its footprint.

• Total Natural Gas Metered Customers Served (Across Footprint): Over 3.7 million as of April 2025.
• Natural Gas Distribution and Transmission Mains: Approximately 84,000 miles.
• Divested Customers (LA/MS LDC sale): Approximately 380,000 metered customers.

Retail Electric Providers (REPs) as the customer interface in Texas.

In Texas, CenterPoint Energy, Inc. operates as the Transmission and Distribution Service Provider (TDSP), meaning it owns and maintains the wires and poles, but it does not sell the electricity commodity to the end-user in most of its Texas territory. That function is handled by Retail Electric Providers (REPs). CenterPoint Energy, Inc. is the only investor-owned electric and gas utility based in Texas. The company serves approximately 7 million total metered customers across Indiana, Minnesota, Ohio, and Texas as of late 2025. Customer satisfaction scores for CenterPoint Energy, Inc. as a TDSP were 30 points higher than the market average on residential customer engagement in a 2016 study, which is the latest comparative data available.

Customer service centers and digital self-service portals.

The delivery of service is channeled through direct interaction points, which are increasingly digital. In the first half of 2025, customers in the Greater Houston area experienced significant reliability improvements, including a 45% reduction in individual customer outage duration compared to 2024. This focus on infrastructure resilience is a key channel for customer satisfaction. While specific digital portal adoption rates for 2025 aren't public, the company's focus on grid modernization is a direct channel to improve service delivery. CenterPoint Energy, Inc. - Midwest scored 738 on the Brand Trust Index, and CenterPoint Energy, Inc. - South scored 726 in a July 2025 business customer engagement study.

The company has approximately 8,300 employees working to support these operations as of September 30, 2025. That's the team connecting the pipes and wires to the people.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Customer Segments

You're looking at the core of CenterPoint Energy, Inc.'s regulated utility business-who they serve and where the growth is coming from as of late 2025. The customer base is geographically diverse but strategically concentrated in high-growth areas, primarily Texas.

CenterPoint Energy, Inc. serves approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas as of September 30, 2025. This total is split between their electric and natural gas operations, with over 95% of earnings coming from these regulated segments.

The Residential consumers form the bedrock of the customer base. In the critical Houston Electric service territory, CenterPoint Energy serves about 2.8 million electric customers, with roughly 900,000 of those being residential within the Houston metropolitan area alone. The company saw a 2% year-over-year increase in residential customers as of Q2 2025, supporting steady utility demand.

The Commercial and Industrial (C&I) clients represent the high-growth engine, especially in Texas. This segment is driving significant capital investment. For instance, industrial throughput in the Houston Electric division was up over 17% quarter-over-quarter compared to the same period in 2024, showing incredible demand acceleration in Q3 2025.

CenterPoint Energy, Inc.'s role in the Texas market means it directly serves customers who interact with Retail Electric Providers (REPs). CenterPoint Energy, as the transmission and distribution utility in the Greater Houston area, does not generate or purchase power on behalf of these customers; rather, it manages the physical wires and meters for all end-users, including those served by REPs. The company is the only investor-owned electric and gas utility based in Texas.

The most significant near-term driver for capital expenditure is the massive influx from data centers and energy-intensive industries. CenterPoint Energy is forecasting electric peak load demand in its Houston Electric business to increase by nearly 50% to almost 31 GW by 2031, up from 21 GW in 2024. This growth is directly attributed to sectors like data centers, energy refining, and exports.

Here's a quick look at the customer distribution across the key service areas as of late 2025, reflecting the strategic focus post-divestiture:

Service Area/Segment	Primary Service Type	Approximate Metered Customers	Context/Date Reference
Total Footprint	Electric & Natural Gas	7 million	As of September 30, 2025
Houston Electric Territory	Electric Transmission & Distribution	2.6 million	As of September 30, 2025
Natural Gas Distribution	Natural Gas Distribution	4.0 million	Across remaining states
Southwestern Indiana Electric	Electric T&D and Generation	Over 150,000	Part of the electric segment
Minnesota Natural Gas	Natural Gas Distribution	Over 920,000	Across more than 260 communities

The strategic shift is clear: Texas, particularly the Houston Electric division, is receiving the lion's share of investment, allocated about 70% of the go-forward capital plan. This focus supports the massive load growth projections.

The customer base across the four core states can be summarized by the utility type:

• Texas: Home to the primary electric utility operations, focused on the Greater Houston area.
• Indiana: Serves electric customers in Southwestern Indiana and natural gas customers.
• Minnesota: Primarily a natural gas distribution market.
• Ohio: Natural gas distribution customers, though the Ohio electric unit was slated for sale, with proceeds expected by 2026.

The company completed the sale of its Louisiana and Mississippi natural gas LDC businesses in early 2025, which impacted approximately 380,000 metered customers, allowing for this renewed focus.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Cost Structure

You're looking at the core expenses CenterPoint Energy, Inc. (CNP) faces to keep the lights on and the gas flowing across its service territories. For a massive utility, the cost structure is dominated by massive, long-term asset investment and the ongoing operational costs of running that infrastructure.

The single largest planned outlay is Capital expenditures (CapEx), primarily for Transmission & Distribution (T&D) system upgrades and expansion. CenterPoint Energy expects total capital expenditures for 2025 to be approximately $5.3 billion. This is part of a much larger, multi-year plan, with the company having expanded its 10-year plan to $52.5 billion through 2030 or even $65 billion through 2035.

Financing these enormous asset bases means interest expense on debt financing is a constant, significant drag on earnings. For instance, in the second quarter of 2025, the reported interest expense reached $191 million. This reflects the cumulative debt pressures on the balance sheet.

Day-to-day running costs, categorized as Operations and Maintenance (O&M) expenses, are substantial and subject to weather and proactive work. In the first quarter of 2025, operational costs rose to $747 million, partly due to accelerated vegetation management ahead of hurricane season.

The cost of energy itself, covering fuel and purchased power costs for generation assets, is highly variable. In Q1 2025, these costs surged nearly 28% to $1 billion. For the second quarter of 2025 specifically, fuel and purchased power expenses were $300 million, up from $233 million year-over-year.

Finally, regulatory compliance and depreciation expenses are baked into the model. While total depreciation isn't explicitly stated for 2025, the regulatory environment directly impacts cost recovery. Following severe weather events in early 2025, CenterPoint Energy Houston Electric filed a settlement in August 2025 to recover approximately $1.1 billion in distribution-related costs.

Here's a quick look at how some of these major cost components stacked up in recent 2025 reporting periods:

Cost Category	Specific Period/Context	Reported Amount (USD)
Capital Expenditures (Annual Expectation)	Full Year 2025 Expectation	Approximately $5.3 billion
Operations & Maintenance (O&M)	Q1 2025	$747 million
Fuel & Purchased Power	Q1 2025 Surge	$1 billion
Interest Expense	Q2 2025	$191 million
Fuel & Purchased Power	Q2 2025	$300 million
Regulatory Cost Recovery (Filed Settlement)	August 2025 Filing	Approximately $1.1 billion

You should keep an eye on the drivers behind these expenses, as they signal future investment needs and regulatory risk exposure. The key cost pressures CenterPoint Energy is managing include:

• Massive T&D investment driven by load growth, especially from data centers.
• Increased financing costs due to debt levels supporting capital programs.
• Volatile fuel and purchased power expenses, as seen in the Q1 surge.
• Proactive O&M spending, like accelerated vegetation management.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Revenue Streams

CenterPoint Energy, Inc.'s revenue streams are heavily weighted toward its regulated utility operations across its service territories in Texas, Indiana, Minnesota, and Ohio.

The overall financial outlook for 2025 suggests a revenue rebound. Total projected revenue for CenterPoint Energy, Inc. in 2025 is estimated at $9.1 billion, representing a 4.8% rise over the prior year. This growth is supported by a record 10-year capital investment plan of $65 billion announced in September 2025, targeting 11% annual growth in the regulated rate base through 2030.

The primary revenue drivers, grounded in rate-based returns from regulated assets, are detailed below:

Revenue Stream Component	2025 Projected Revenue Amount	Year-over-Year Growth Forecast
Houston Electric (Electric T&D)	$4.1 billion	4.5% increase
CERC (Regulated Natural Gas Distribution)	$4 billion	3% increase
SIGECO (Electric & Gas in Indiana)	$826 million	7.2% increase

The regulated Electric T&D revenue (rate-based returns) is largely captured by the Houston Electric segment, which manages power transmission and distribution in the Houston area and accounts for nearly half of the total revenue. The Southern Indiana Gas and Electric Company (SIGECO) also contributes to this regulated electric revenue base.

For the regulated Natural Gas Distribution revenue, the CenterPoint Energy Resources Corp (CERC) segment, serving customers across the Midwest and South, is expected to see its revenues climb to $4 billion.

Regarding Power generation and wholesale sales revenue (Indiana), this activity is associated with SIGECO. SIGECO owns electric generation assets and optimizes those assets in the wholesale power market. The total projected revenue for SIGECO in 2025 is $826 million.

CenterPoint Energy, Inc. also generates revenue from ancillary services. The company provides home repair protection plans to natural gas customers in Indiana, Mississippi, Ohio, and Texas through a third party. Specific 2025 revenue figures for these energy-related services and home repair plans were not explicitly quantified in the latest public guidance.

The forward-looking financial expectation for the year is reflected in the Non-GAAP EPS guidance:

• Non-GAAP EPS guidance range for 2025 is set at $1.75 to $1.77 per share.
• This guidance, at the midpoint, represents a 9% growth over the full-year 2024 non-GAAP EPS.

The company's Q3 2025 non-GAAP EPS was reported at $0.50 per diluted share.