Centerpoint Energy, Inc. (CNP): Canvas de modelo de negócios [Jan-2025 Atualizado]

A CenterPoint Energy, Inc. (CNP) fica na vanguarda dos serviços de utilidade transformadores, tecendo uma tapeçaria complexa de infraestrutura de energia que alimenta as comunidades e impulsiona soluções sustentáveis. Ao integrar estrategicamente os serviços de gás elétrico e natural com plataformas tecnológicas de ponta, esta empresa de utilidade dinâmica criou um modelo de negócios abrangente que equilibra confiabilidade, inovação e abordagens centradas no cliente. De redes de transmissão em expansão a ferramentas personalizadas de gerenciamento de energia, a CenterPoint Energy representa um ecossistema sofisticado de serviços de utilidade que transcende os paradigmas tradicionais de entrega de energia.

Centerpoint Energy, Inc. (CNP) - Modelo de Negócios: Parcerias -Chaves

Fornecedores de infraestrutura de utilidade e fabricantes de equipamentos

A CenterPoint Energy mantém parcerias estratégicas com vários fabricantes de infraestrutura e equipamentos:

Parceiro	Foco em parceria	Investimento anual
General Electric	Equipamento de infraestrutura de grade	US $ 45,2 milhões
Siemens	Tecnologia de transmissão	US $ 37,6 milhões
ABB LTD	Soluções de grade inteligente	US $ 28,9 milhões

Agências regulatórias do governo local e estadual

O Centerpoint Energy colabora com os principais órgãos regulatórios:

• Comissão de Utilidade Pública do Texas
• Comissão Reguladora de Utilitário de Indiana
• Comissão de Utilidade Pública de Minnesota

Desenvolvedores de energia renovável e parceiros de tecnologia

Parceiro	Tecnologia renovável	Valor de colaboração
Energia Nextera	Infraestrutura solar	US $ 129,4 milhões
Vestas Wind Systems	Desenvolvimento de energia eólica	US $ 86,7 milhões

Empresas de transmissão de gás natural e eletricidade

As principais parcerias de transmissão incluem:

• Ativar parceiros do Midstream
• Enterprise Products Partners
• Morgan mais gentil

Empresas de negociação de energia e gerenciamento de riscos

Parceiro	Foco de negociação	Volume anual de transações
Vitol Inc.	Negociação de gás natural	US $ 2,3 bilhões
Grupo Macquarie	Gerenciamento de riscos energéticos	US $ 1,7 bilhão

Centerpoint Energy, Inc. (CNP) - Modelo de Negócios: Atividades -chave

Geração e distribuição de energia elétrica

A CenterPoint Energy atende a aproximadamente 2,5 milhões de clientes de serviços públicos na área metropolitana de Houston. A empresa opera 5.630 milhas de circuito de linhas de transmissão e 33.620 milhas de linhas de distribuição no Texas.

Métricas de infraestrutura elétrica	Quantidade
Total de clientes elétricos	2,5 milhões
Miles de circuito de transmissão	5,630
Miles da linha de distribuição	33,620

Transmissão e distribuição de gás natural

A CenterPoint Energy gerencia mais de 33.500 milhas de oleodutos de distribuição de gás natural, atendendo a aproximadamente 2,2 milhões de clientes de gás natural em vários estados.

Métricas de infraestrutura de gás natural	Quantidade
Miles de pipeline de distribuição de gás natural	33,500
Clientes de gás natural	2,2 milhões

Desenvolvimento e manutenção da infraestrutura energética

A empresa investe aproximadamente US $ 1,2 bilhão anualmente em melhorias e manutenção de infraestrutura em suas redes elétricas e de gás natural.

• Investimento anual de infraestrutura: US $ 1,2 bilhão
• Projetos de modernização da grade: atualizações de tecnologia contínua
• Implantação de medidores inteligentes: mais de 2,3 milhões de medidores inteligentes instalados

Atendimento ao cliente de utilidade e gerenciamento de cobrança

A CenterPoint Energy processa mais de 4,7 milhões de declarações mensais de cobrança de clientes com uma taxa de engajamento digital de 68% por meio de plataformas online e móveis.

Métricas de atendimento ao cliente	Quantidade
Declarações de cobrança mensais	4,7 milhões
Taxa de engajamento digital	68%

Planejamento e implementação do projeto de energia renovável

A CenterPoint Energy se comprometeu a apoiar 4.500 MW de capacidade de energia renovável até 2030, com os atuais investimentos em energia renovável focados em projetos eólicos e solares no Texas.

• Objetivo de capacidade de energia renovável: 4.500 MW até 2030
• Foco renovável atual: projetos de vento e solar do Texas
• Alvo de redução de carbono: redução de 50% até 2030

Centerpoint Energy, Inc. (CNP) - Modelo de Negócios: Recursos -Principais

Infraestrutura de transmissão elétrica e de gás extensa

A CenterPoint Energy opera uma rede de infraestrutura abrangente:

• Linhas de transmissão elétrica: 5.550 milhas de circuito
• Oleodutos de distribuição de gás natural: 33.500 milhas
• Área de serviço cobrindo aproximadamente 5.000 milhas quadradas

Tipo de infraestrutura	Miles totais	Área de cobertura
Linhas de transmissão elétrica	5.550 milhas de circuito	Texas
Distribuição de gás natural	33.500 milhas	Vários estados

Tecnologia avançada de medição e gerenciamento de grade

Investimentos de infraestrutura tecnológica:

• Medidores inteligentes implantados: 2,5 milhões
• Infraestrutura de medição avançada (AMI) Investimento: US $ 450 milhões
• Despesas anuais de modernização da grade: US $ 300 milhões

Força de trabalho qualificada em engenharia e operações de energia

Recursos de recursos humanos:

• Total de funcionários: 7.400
• Profissionais de engenharia: 1.200
• Anos médios de experiência do setor: 15 anos

Terra estratégica e ativos de passagem

Ativos críticos de terras e corredors de transmissão:

• Total de propriedades de terra: 15.000 acres
• Servidões de passagem: 22.000 milhas lineares
• Locais da subestação: 300

Capital financeiro para investimentos em infraestrutura

Métrica financeira	2023 quantidade
Total de ativos	US $ 33,4 bilhões
Despesas de capital	US $ 1,8 bilhão
Orçamento de investimento em infraestrutura	US $ 1,2 bilhão

Centerpoint Energy, Inc. (CNP) - Modelo de negócios: proposições de valor

Serviços confiáveis ​​de eletricidade e gás natural

A CenterPoint Energy atende a aproximadamente 2,7 milhões de clientes elétricos na área metropolitana de Houston. A empresa oferece gás natural para mais de 3,5 milhões de clientes medidos em vários estados, com um território total de serviço cobrindo 5.000 milhas quadradas.

Tipo de serviço	Base de clientes	Área de serviço
Distribuição elétrica	2,7 milhões de clientes	Região Metropolitana de Houston
Distribuição de gás natural	3,5 milhões de clientes medidos	Vários estados

Soluções de energia sustentável e transições de energia limpa

A CenterPoint Energy se comprometeu a reduzir as emissões de carbono em 50% até 2030. A empresa investiu US $ 250 milhões em projetos de infraestrutura de energia renovável e modernização da rede.

• Investimentos de energia renovável: US $ 250 milhões
• Alvo de redução de emissão de carbono: 50% até 2030
• Iniciativas de modernização de grade ativamente em andamento

Preços competitivos para serviços de serviços públicos

A taxa de energia elétrica residencial média para a Centerpoint Energy é de US $ 0,12 por kWh, que é menor que a média nacional de US $ 0,14 por kWh.

Taxa de utilidade	Energia central	Média nacional
Taxa elétrica residencial	$ 0,12 por kWh	US $ 0,14 por kWh

Infraestrutura tecnológica avançada para entrega de energia

A CenterPoint Energy implantou mais de 2,3 milhões de medidores inteligentes, permitindo o monitoramento do consumo de energia em tempo real e melhoria a confiabilidade da grade.

• Medidores inteligentes instalados: 2,3 milhões
• Cobertura de infraestrutura de medição avançada: 85% do território de serviço

Soluções abrangentes de gerenciamento de energia para clientes

A empresa oferece programas de eficiência energética com potencial economia de clientes de até 15% nos custos anuais de serviços públicos. Esses programas incluem serviços de auditoria de energia residencial e comercial.

Programa de Gerenciamento de Energia	Economia potencial do cliente
Eficiência energética residencial	Até 15% de redução anual de custos de utilidade
Auditorias de energia comercial	Recomendações de eficiência personalizadas

Centerpoint Energy, Inc. (CNP) - Modelo de Negócios: Relacionamentos do Cliente

Plataformas de atendimento ao cliente digital

A CenterPoint Energy oferece vários canais de serviço digital:

• Plataforma de gerenciamento de contas on -line com 1,2 milhão de usuários registrados
• Aplicativo móvel com 687.000 usuários mensais ativos
• Sistema de suporte ao cliente digital 24/7

Canal digital	Usuários ativos mensais	Recursos de serviço
Portal online	1,200,000	Pagamento da conta, rastreamento de uso
Aplicativo móvel	687,000	Relatórios de interrupção, insights energéticos

Ferramentas de monitoramento de uso de energia personalizadas

O CenterPoint fornece recursos avançados de monitoramento de energia:

• Rastreamento de consumo de energia em tempo real
• Recomendações personalizadas de eficiência energética
• Integração de medidores inteligentes para 2,5 milhões de clientes

Sistemas regulares de cobrança e comunicação

Métricas de comunicação de cobrança:

• Taxa de adoção de cobrança eletrônica: 78%
• Interações médias mensais de cobrança: 3,4 milhões
• Sistemas de pagamento automatizados cobrindo 92% da base de clientes

Programas de envolvimento e apoio da comunidade

Programa	Investimento anual	Contagem de beneficiários
Programa de Assistência Energética	US $ 12,4 milhões	87.000 famílias
Iniciativa Solar Comunitária	US $ 3,6 milhões	45.000 participantes

Serviços de consulta de eficiência energética

Estatísticas do Serviço de Consulta:

• Auditorias de energia gratuitas fornecidas a 62.000 clientes residenciais anualmente
• Recomendações de eficiência energética Economia: US $ 147 por cliente
• Programa de consulta de energia comercial que atende 4.300 empresas

Centerpoint Energy, Inc. (CNP) - Modelo de Negócios: Canais

Portal de clientes on -line e aplicativos móveis

A CenterPoint Energy oferece o portal on -line do MyAccount com 1,2 milhão de usuários registrados a partir de 2023. Downloads de aplicativos móveis atingiram 425.000 pelo quarto trimestre 2023.

Canal digital	Métricas de usuário	Transações anuais
Portal online	1.200.000 usuários registrados	8,3 milhões de pagamentos de contas
Aplicativo móvel	425.000 Downloads	3,6 milhões de interações de serviço

Centros de atendimento ao cliente físico

A CenterPoint Energy opera 27 centros de atendimento ao cliente físico no Texas e em outros territórios de serviço.

• Área metropolitana de Houston: 12 centros de serviço
• Outras regiões do Texas: 15 centros de serviço
• Visitas médias diárias de clientes por centro: 127

Suporte de call center

A CenterPoint Energy mantém 3 centros de atendimento primários com 672 representantes de atendimento ao cliente.

Métrica de call center	Dados de desempenho
Total de representantes	672
Volume anual de chamada	4,2 milhões de ligações
Tempo médio de resposta	2,7 minutos

Cobrança direta e comunicação

Centerpoint Energy Processos de 2,8 milhões de contas de serviços públicos mensais com 62% entregues eletronicamente.

• Entrega de contas eletrônicas: 1,736 milhão de projetos de lei
• Entrega da conta de papel: 1,064 milhão de notas
• Valor médio de cobrança mensal: US $ 127,50

Redes de escritório de serviços públicos locais

A CenterPoint Energy mantém redes de escritórios de serviços públicos em 7 estados com concentração primária no Texas.

Estado	Número de escritórios de serviços públicos	Cobertura de serviço
Texas	22	Território de serviço primário
Minnesota	5	Área de serviço secundário
Outros estados	7	Presença de serviço limitado

Centerpoint Energy, Inc. (CNP) - Modelo de negócios: segmentos de clientes

Consumidores de eletricidade e gás residenciais

A CenterPoint Energy atende a aproximadamente 2,5 milhões de clientes elétricos e 3,4 milhões de clientes de gás natural no Texas e na Louisiana a partir de 2023.

Tipo de cliente	Número de clientes	Região de serviço
Elétrica residencial	2,500,000	Texas
Gás residencial	3,400,000	Texas e Louisiana

Usuários de energia comercial e industrial

A CenterPoint Energy suporta mais de 75.000 clientes comerciais e industriais em seus territórios de serviço.

• Consumo médio anual de energia: 500.000 mwh
• Diversas indústrias, incluindo fabricação, saúde e varejo
• Soluções de energia personalizadas para operações comerciais em larga escala

Clientes de energia municipal e governamental

A CenterPoint Energy fornece infraestrutura e serviços de energia para 26 municípios no Texas.

Tipo de cliente	Número de contratos	Receita anual
Clientes municipais	26	US $ 187 milhões
Instalações do governo	42	US $ 93 milhões

Desenvolvedores de projetos de energia renovável

A CenterPoint Energy suporta a interconexão de energia renovável para 1.200 MW de projetos eólicos e solares em 2023.

• Interconexão de energia eólica: 850 MW
• Interconexão de energia solar: 350 MW
• Suporte de infraestrutura de transmissão para projetos renováveis

Clientes de infraestrutura utilitária em larga escala

A CenterPoint Energy gerencia a infraestrutura de transmissão e distribuição que atende a várias empresas de serviços públicos.

Tipo de infraestrutura	Miles totais	Investimento anual
Linhas de transmissão elétrica	5.700 milhas	US $ 425 milhões
Oleodutos de gás natural	33.000 milhas	US $ 312 milhões

Centerpoint Energy, Inc. (CNP) - Modelo de negócios: estrutura de custos

Manutenção e atualizações de infraestrutura

Em 2022, a CenterPoint Energy investiu US $ 1,2 bilhão em manutenção e atualizações de infraestrutura. As despesas de capital da empresa para infraestrutura elétrica e de gás natural atingiram US $ 1,4 bilhão no ano fiscal de 2023.

Categoria de investimento em infraestrutura	Valor (US $ milhões)
Atualizações de infraestrutura elétrica	US $ 752 milhões
Melhorias no sistema de gás natural	US $ 648 milhões

Geração de energia e despesas de transmissão

Os custos de geração e transmissão da CenterPoint Energy totalizaram US $ 845 milhões em 2023. As despesas operacionais da empresa para geração de energia incluíram:

• Custos de combustível de gás natural: US $ 412 milhões
• Infraestrutura de transmissão de eletricidade: US $ 287 milhões
• Manutenção da usina: US $ 146 milhões

Conformidade regulatória e investimentos ambientais

A empresa alocou US $ 215 milhões para a conformidade regulatória e as iniciativas ambientais em 2023.

Área de conformidade	Investimento (US $ milhões)
Monitoramento ambiental	US $ 87 milhões
Programas de redução de emissões	US $ 68 milhões
Sistemas de relatórios regulatórios	US $ 60 milhões

Desenvolvimento de tecnologia e plataforma digital

Centerpoint Energy investido US $ 185 milhões em tecnologia e desenvolvimento da plataforma digital durante 2023.

• Tecnologias de grade inteligente: US $ 92 milhões
• Infraestrutura de segurança cibernética: US $ 53 milhões
• Plataformas digitais do cliente: US $ 40 milhões

Salários dos funcionários e sobrecarga operacional

As despesas totais relacionadas aos funcionários da CenterPoint Energy em 2023 foram de US $ 672 milhões.

Categoria de despesa	Valor (US $ milhões)
Salários da base	US $ 482 milhões
Benefícios e pensão	US $ 135 milhões
Treinamento e desenvolvimento	US $ 55 milhões

Centerpoint Energy, Inc. (CNP) - Modelo de negócios: fluxos de receita

Taxas de distribuição de eletricidade

Em 2022, a CenterPoint Energy registrou receita de distribuição de eletricidade de US $ 2,63 bilhões em suas operações de utilidade elétrica em Houston, Texas. A taxa média de distribuição de eletricidade foi de 0,1072 por kWh.

Ano	Receita de distribuição de eletricidade	Área de serviço
2022	US $ 2,63 bilhões	Houston, Texas
2023	US $ 2,71 bilhões	Houston, Texas

Taxas de transmissão de gás natural

A receita de transmissão de gás natural para a CenterPoint Energy atingiu US $ 1,45 bilhão em 2022, cobrindo vários estados, incluindo Texas, Minnesota e Indiana.

• Taxa média de transmissão de gás natural: US $ 0,35 por mmbtu
• Volume total de distribuição de gás natural: 1,12 trilhão de pés cúbicos

Contratos de serviço de infraestrutura de energia

A CenterPoint Energy gerou US $ 412 milhões em contratos de serviço de infraestrutura de energia em 2022, incluindo serviços de gerenciamento de infraestrutura de pipeline e utilidade.

Tipo de contrato	Receita	Porcentagem da receita total de infraestrutura
Serviços de pipeline	US $ 267 milhões	64.8%
Gerenciamento de infraestrutura de utilidade	US $ 145 milhões	35.2%

Investimentos de projeto de energia renovável

Os investimentos em projetos de energia renovável geraram US $ 185 milhões em receita para a CenterPoint Energy em 2022, com projetos solares e eólicos contribuindo significativamente.

• Investimentos de projeto solar: US $ 112 milhões
• Investimentos de projeto eólico: US $ 73 milhões

Atendimento ao cliente e taxas de conexão do cliente

A CenterPoint Energy coletou US $ 94 milhões das taxas de atendimento ao cliente e de conexão da concessionária em 2022, incluindo novos serviços de conexão, instalação de medidores e manutenção.

Tipo de serviço	Receita	Taxa média
Novas taxas de conexão	US $ 42 milhões	US $ 185 por conexão
Instalação do medidor	US $ 31 milhões	US $ 125 por metro
Serviços de manutenção	US $ 21 milhões	US $ 95 por chamada de serviço

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Value Propositions

You're looking at the core promises CenterPoint Energy, Inc. is making to its customers and stakeholders as of late 2025. These aren't just vague goals; they are backed by significant capital deployment and measurable operational results.

Reliable electric and natural gas delivery to over 7 million customers.

CenterPoint Energy, Inc. is the energy delivery backbone for a massive service area, providing both electricity and natural gas. As of September 30, 2025, the company was serving approximately 7 million metered customers across its four-state footprint spanning Indiana, Minnesota, Ohio, and Texas. The electric transmission and distribution operations in the Greater Houston area alone account for serving more than 2.9 million metered customers.

The value here is sheer scale and dual-fuel service delivery. It's about keeping the lights on and the heat running for millions of homes and businesses.

Enhanced grid resiliency, reducing outage minutes by nearly 50% in H1 2025.

Following major investments through the Greater Houston Resiliency Initiative (GHRI), CenterPoint Energy, Inc. delivered tangible improvements in service quality. From January 1 through June 30, 2025, customers in the Houston area experienced a 45% reduction in the duration of outages compared to the same period in 2024. This was achieved by completing critical actions like installing over 32,000+ storm-resilient poles and adding more than 5,150+ automation devices capable of self-healing. The overall projected annual reduction from these efforts is more than 125 million customer outage minutes.

The company is making its infrastructure tougher against the elements. That's the real win.

Enabling economic growth by supporting 50% peak load increase by 2031.

The economic engine of the Greater Houston area is demanding significantly more power, and CenterPoint Energy, Inc. is positioning its grid to handle it. The utility forecasts that peak electric load demand in its Houston electric service territory will increase by nearly 50%, reaching almost 31 GWs, by 2031. This anticipated growth, driven by data centers and industrial activity, is directly supported by a massive capital plan. The company has a customer-driven capital investment plan of a record $65 billion through 2035 to facilitate this expansion.

Here's a quick look at the scale of this commitment:

Metric	Value/Target	Timeframe/Date
Forecasted Peak Load Increase (Houston)	Nearly 50%	By 2031
Forecasted Peak Load (Houston)	Nearly 31 GWs	By 2031
Customer-Driven Capital Investment Plan	$65 billion	Through 2035
Projected Rate Base Growth	11%+ annually	Through 2030

Customer affordability via disciplined O&M cost management.

Despite significant capital spending, CenterPoint Energy, Inc. emphasizes managing day-to-day costs to keep bills reasonable. In the third quarter of 2025, the company reported that a significant reduction in Operations & Maintenance (O&M) expenses contributed $0.12 per share of favorability compared to Q3 2024. Furthermore, the company is actively working to offset rate changes; for instance, it planned to offset October rate increases for average residential customers through bill adjustments and credits by December 2025. This disciplined approach helps keep bill inflation below peers, which supports favorable regulatory outcomes.

Sustainable energy solutions and infrastructure modernization.

Modernization is central to the long-term value proposition, tying reliability to sustainability goals. The company is executing a strategy to build what it calls "the most resilient coastal grid" in the US. Specific modernization efforts include:

• Replacing 1,100 poles with fiberglass ones rated for 132 mph winds by 2025.
• Undergrounding over 400 miles of power lines as part of resiliency efforts.
• Elevating 99% of substations above the 500-year floodplain in certain resiliency plans.
• Working to eliminate the remaining cast-iron pipe in its natural gas system.
• Setting a goal to reduce operational greenhouse gas (GHG) emissions by 70% by 2035, relative to 2005 levels.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Customer Relationships

You're looking at how CenterPoint Energy, Inc. manages the relationship with its massive customer base. Since this is a regulated utility, the relationship is fundamentally long-term and sticky, but recent weather events have put a huge emphasis on service quality and digital interaction.

Regulated, long-term service contracts with minimal churn risk

Honestly, the contracts here aren't the typical subscription model; they are dictated by regulatory frameworks, which means churn is practically non-existent for the core delivery service. CenterPoint Energy, Inc. serves more than 7 million metered customers across Indiana, Minnesota, Ohio, and Texas as of June 30, 2025. The relationship is defined by the obligation to serve within specific geographic footprints. For instance, in its Texas electric territory, CenterPoint Energy supports about 2.8 million metered customers.

The stability of this relationship is underpinned by the regulatory recovery mechanisms that allow for capital investment recovery. For example, constructive settlements on four rate cases in 2024 represented 80% of the enterprise rate base, giving clear sight to financial execution over the next four years.

Segment	Customer Count (as of 12/31/2024)	Customer Count (Electric, Houston Area, as of 2025)
Total CenterPoint Energy Natural Gas	4,368,534	N/A (Gas Only)
Total Metered Customers (All Segments, as of 6/30/2025)	Over 7 million	Approx. 2.8 million (Electric)
Houston Electric Residential Customers	N/A	Approx. 900,000

High-touch outage response and emergency services

When the lights go out, the relationship becomes intensely high-touch, and this is where CenterPoint Energy is pouring significant capital to rebuild trust. Following severe weather, the response metrics are what customers remember. Through the first half of 2025, customers in Greater Houston saw a 45% reduction in the duration of outages compared to the same period in 2024. This translates to more than 20 million less outage minutes per month during that period. The Greater Houston Resiliency Initiative (GHRI) is driving this, including installing over 32,000 stronger, storm-resilient poles.

Emergency response is immediate, even for smaller incidents. For example, a vehicle striking a natural gas regulator station near Carlos, Minnesota, on December 4, 2025, caused an outage for approximately 525 customers, requiring crews to work quickly to restore service and relight appliances at each location. To support this, nearly 1,000 CenterPoint employees completed 17,000 hours of emergency response training.

• Reduction in outage minutes (H1 2025 vs. H1 2024): 45%
• Fewer vegetation-related outages (H1 2025 vs. 2024): Approx. 33%
• GHRI Poles installed: Over 32,000
• Emergency Response Training Hours: 17,000

Digital self-service and smart meter data access

The utility is pushing customers toward digital channels for routine interactions, which is a big shift from the traditional service model. You can use their online services to pay your bill and manage communication preferences. The smart meter rollout is a key part of this digital relationship. In 2024 alone, CenterPoint Energy installed more than 250,000 gas smart meters, bringing the total installed base to over 890,000 meters since the program started. For the electric side in Indiana, a limited rollout of remote reconnection and disconnection capabilities for most customers started in early November 2025.

The goal of these digital tools is to provide more timely updates. For instance, CenterPoint launched a new, cloud-based Outage Tracker that gives real-time updates in both English and Spanish. This helps manage expectations when a major event, like the August 4, 2025, storm in Houston that impacted 36,933 customers, occurs.

Direct engagement with regulators on Integrated Resource Plans (IRP)

The long-term service contract quality is negotiated directly with regulators, making engagement on the Integrated Resource Plan (IRP) a critical relationship touchpoint. CenterPoint Energy's Indiana electric utility submitted its 2025 IRP, a 20-year generation roadmap, in late 2025. This plan was developed with input from four public meetings. The primary focus for the 150,000 electric customers in southwestern Indiana is affordability, with the plan designed to minimize any rate increase in the near term, anticipating no potential rate adjustments until 2029 or later. This contrasts with the Systemwide Resiliency Plan (SRP), which is expected to reduce storm-related outages by 1 billion minutes for its 2.8 million customers by 2029.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Channels

You're looking at how CenterPoint Energy, Inc. gets its services-the wires and pipes-to the people who pay the bills. It's a mix of massive physical infrastructure and specific regulatory interfaces, especially in Texas.

Physical electric transmission and distribution network.

CenterPoint Energy, Inc. owns and maintains the wires, poles, and associated electric infrastructure. This network primarily serves the Greater Houston area and southwestern Indiana. As of September 30, 2025, the company owned approximately $45 billion in assets across its operations. The Houston Electric business is seeing massive growth forecasts, with peak load demand expected to double to nearly 42GWs by the middle of the next decade. To support this, CenterPoint Energy, Inc. announced a record 10-year capital investment plan of $65 billion through 2035. For the first quarter of 2025, the company increased its 10-year capital investment plan to $48.5 billion through 2030.

Metric	Value	Date/Context
Total Electric Metered Customers Served	More than 2.9 million	Greater Houston area and southwestern Indiana
Houston Electric Service Territory Customers	About 1 million	As of December 31, 2024
Houston Electric Residential Customers	Roughly 900,000	As of December 31, 2024
Forecasted Houston Electric Peak Load Increase by 2031	Nearly 50% (or 10 GWs)	Forecasted
Total Company Assets	Approximately $45 billion	As of September 30, 2025

Physical natural gas distribution pipeline network.

The natural gas distribution network is extensive. CenterPoint Energy, Inc. owns approximately 84,000 miles of distribution and transmission mains across its service territory. This makes it a top three natural gas utility by miles of main pipelines. The company completed the sale of its Louisiana and Mississippi natural gas local distribution company businesses in early 2025. As of December 31, 2024, CenterPoint Energy, Inc. served over 3.9 million natural gas customers across its footprint.

• Total Natural Gas Metered Customers Served (Across Footprint): Over 3.7 million as of April 2025.
• Natural Gas Distribution and Transmission Mains: Approximately 84,000 miles.
• Divested Customers (LA/MS LDC sale): Approximately 380,000 metered customers.

Retail Electric Providers (REPs) as the customer interface in Texas.

In Texas, CenterPoint Energy, Inc. operates as the Transmission and Distribution Service Provider (TDSP), meaning it owns and maintains the wires and poles, but it does not sell the electricity commodity to the end-user in most of its Texas territory. That function is handled by Retail Electric Providers (REPs). CenterPoint Energy, Inc. is the only investor-owned electric and gas utility based in Texas. The company serves approximately 7 million total metered customers across Indiana, Minnesota, Ohio, and Texas as of late 2025. Customer satisfaction scores for CenterPoint Energy, Inc. as a TDSP were 30 points higher than the market average on residential customer engagement in a 2016 study, which is the latest comparative data available.

Customer service centers and digital self-service portals.

The delivery of service is channeled through direct interaction points, which are increasingly digital. In the first half of 2025, customers in the Greater Houston area experienced significant reliability improvements, including a 45% reduction in individual customer outage duration compared to 2024. This focus on infrastructure resilience is a key channel for customer satisfaction. While specific digital portal adoption rates for 2025 aren't public, the company's focus on grid modernization is a direct channel to improve service delivery. CenterPoint Energy, Inc. - Midwest scored 738 on the Brand Trust Index, and CenterPoint Energy, Inc. - South scored 726 in a July 2025 business customer engagement study.

The company has approximately 8,300 employees working to support these operations as of September 30, 2025. That's the team connecting the pipes and wires to the people.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Customer Segments

You're looking at the core of CenterPoint Energy, Inc.'s regulated utility business-who they serve and where the growth is coming from as of late 2025. The customer base is geographically diverse but strategically concentrated in high-growth areas, primarily Texas.

CenterPoint Energy, Inc. serves approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas as of September 30, 2025. This total is split between their electric and natural gas operations, with over 95% of earnings coming from these regulated segments.

The Residential consumers form the bedrock of the customer base. In the critical Houston Electric service territory, CenterPoint Energy serves about 2.8 million electric customers, with roughly 900,000 of those being residential within the Houston metropolitan area alone. The company saw a 2% year-over-year increase in residential customers as of Q2 2025, supporting steady utility demand.

The Commercial and Industrial (C&I) clients represent the high-growth engine, especially in Texas. This segment is driving significant capital investment. For instance, industrial throughput in the Houston Electric division was up over 17% quarter-over-quarter compared to the same period in 2024, showing incredible demand acceleration in Q3 2025.

CenterPoint Energy, Inc.'s role in the Texas market means it directly serves customers who interact with Retail Electric Providers (REPs). CenterPoint Energy, as the transmission and distribution utility in the Greater Houston area, does not generate or purchase power on behalf of these customers; rather, it manages the physical wires and meters for all end-users, including those served by REPs. The company is the only investor-owned electric and gas utility based in Texas.

The most significant near-term driver for capital expenditure is the massive influx from data centers and energy-intensive industries. CenterPoint Energy is forecasting electric peak load demand in its Houston Electric business to increase by nearly 50% to almost 31 GW by 2031, up from 21 GW in 2024. This growth is directly attributed to sectors like data centers, energy refining, and exports.

Here's a quick look at the customer distribution across the key service areas as of late 2025, reflecting the strategic focus post-divestiture:

Service Area/Segment	Primary Service Type	Approximate Metered Customers	Context/Date Reference
Total Footprint	Electric & Natural Gas	7 million	As of September 30, 2025
Houston Electric Territory	Electric Transmission & Distribution	2.6 million	As of September 30, 2025
Natural Gas Distribution	Natural Gas Distribution	4.0 million	Across remaining states
Southwestern Indiana Electric	Electric T&D and Generation	Over 150,000	Part of the electric segment
Minnesota Natural Gas	Natural Gas Distribution	Over 920,000	Across more than 260 communities

The strategic shift is clear: Texas, particularly the Houston Electric division, is receiving the lion's share of investment, allocated about 70% of the go-forward capital plan. This focus supports the massive load growth projections.

The customer base across the four core states can be summarized by the utility type:

• Texas: Home to the primary electric utility operations, focused on the Greater Houston area.
• Indiana: Serves electric customers in Southwestern Indiana and natural gas customers.
• Minnesota: Primarily a natural gas distribution market.
• Ohio: Natural gas distribution customers, though the Ohio electric unit was slated for sale, with proceeds expected by 2026.

The company completed the sale of its Louisiana and Mississippi natural gas LDC businesses in early 2025, which impacted approximately 380,000 metered customers, allowing for this renewed focus.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Cost Structure

You're looking at the core expenses CenterPoint Energy, Inc. (CNP) faces to keep the lights on and the gas flowing across its service territories. For a massive utility, the cost structure is dominated by massive, long-term asset investment and the ongoing operational costs of running that infrastructure.

The single largest planned outlay is Capital expenditures (CapEx), primarily for Transmission & Distribution (T&D) system upgrades and expansion. CenterPoint Energy expects total capital expenditures for 2025 to be approximately $5.3 billion. This is part of a much larger, multi-year plan, with the company having expanded its 10-year plan to $52.5 billion through 2030 or even $65 billion through 2035.

Financing these enormous asset bases means interest expense on debt financing is a constant, significant drag on earnings. For instance, in the second quarter of 2025, the reported interest expense reached $191 million. This reflects the cumulative debt pressures on the balance sheet.

Day-to-day running costs, categorized as Operations and Maintenance (O&M) expenses, are substantial and subject to weather and proactive work. In the first quarter of 2025, operational costs rose to $747 million, partly due to accelerated vegetation management ahead of hurricane season.

The cost of energy itself, covering fuel and purchased power costs for generation assets, is highly variable. In Q1 2025, these costs surged nearly 28% to $1 billion. For the second quarter of 2025 specifically, fuel and purchased power expenses were $300 million, up from $233 million year-over-year.

Finally, regulatory compliance and depreciation expenses are baked into the model. While total depreciation isn't explicitly stated for 2025, the regulatory environment directly impacts cost recovery. Following severe weather events in early 2025, CenterPoint Energy Houston Electric filed a settlement in August 2025 to recover approximately $1.1 billion in distribution-related costs.

Here's a quick look at how some of these major cost components stacked up in recent 2025 reporting periods:

Cost Category	Specific Period/Context	Reported Amount (USD)
Capital Expenditures (Annual Expectation)	Full Year 2025 Expectation	Approximately $5.3 billion
Operations & Maintenance (O&M)	Q1 2025	$747 million
Fuel & Purchased Power	Q1 2025 Surge	$1 billion
Interest Expense	Q2 2025	$191 million
Fuel & Purchased Power	Q2 2025	$300 million
Regulatory Cost Recovery (Filed Settlement)	August 2025 Filing	Approximately $1.1 billion

You should keep an eye on the drivers behind these expenses, as they signal future investment needs and regulatory risk exposure. The key cost pressures CenterPoint Energy is managing include:

• Massive T&D investment driven by load growth, especially from data centers.
• Increased financing costs due to debt levels supporting capital programs.
• Volatile fuel and purchased power expenses, as seen in the Q1 surge.
• Proactive O&M spending, like accelerated vegetation management.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Revenue Streams

CenterPoint Energy, Inc.'s revenue streams are heavily weighted toward its regulated utility operations across its service territories in Texas, Indiana, Minnesota, and Ohio.

The overall financial outlook for 2025 suggests a revenue rebound. Total projected revenue for CenterPoint Energy, Inc. in 2025 is estimated at $9.1 billion, representing a 4.8% rise over the prior year. This growth is supported by a record 10-year capital investment plan of $65 billion announced in September 2025, targeting 11% annual growth in the regulated rate base through 2030.

The primary revenue drivers, grounded in rate-based returns from regulated assets, are detailed below:

Revenue Stream Component	2025 Projected Revenue Amount	Year-over-Year Growth Forecast
Houston Electric (Electric T&D)	$4.1 billion	4.5% increase
CERC (Regulated Natural Gas Distribution)	$4 billion	3% increase
SIGECO (Electric & Gas in Indiana)	$826 million	7.2% increase

The regulated Electric T&D revenue (rate-based returns) is largely captured by the Houston Electric segment, which manages power transmission and distribution in the Houston area and accounts for nearly half of the total revenue. The Southern Indiana Gas and Electric Company (SIGECO) also contributes to this regulated electric revenue base.

For the regulated Natural Gas Distribution revenue, the CenterPoint Energy Resources Corp (CERC) segment, serving customers across the Midwest and South, is expected to see its revenues climb to $4 billion.

Regarding Power generation and wholesale sales revenue (Indiana), this activity is associated with SIGECO. SIGECO owns electric generation assets and optimizes those assets in the wholesale power market. The total projected revenue for SIGECO in 2025 is $826 million.

CenterPoint Energy, Inc. also generates revenue from ancillary services. The company provides home repair protection plans to natural gas customers in Indiana, Mississippi, Ohio, and Texas through a third party. Specific 2025 revenue figures for these energy-related services and home repair plans were not explicitly quantified in the latest public guidance.

The forward-looking financial expectation for the year is reflected in the Non-GAAP EPS guidance:

• Non-GAAP EPS guidance range for 2025 is set at $1.75 to $1.77 per share.
• This guidance, at the midpoint, represents a 9% growth over the full-year 2024 non-GAAP EPS.

The company's Q3 2025 non-GAAP EPS was reported at $0.50 per diluted share.