CenterPoint Energy, Inc. (CNP): Business Model Canvas

CenterPoint Energy, Inc. (CNP) steht an der Spitze transformativer Versorgungsdienstleistungen und webt ein komplexes Geflecht aus Energieinfrastruktur, das Gemeinden mit Strom versorgt und nachhaltige Lösungen vorantreibt. Durch die strategische Integration von Strom- und Erdgasdiensten mit modernsten Technologieplattformen hat dieses dynamische Versorgungsunternehmen ein umfassendes Geschäftsmodell entwickelt, das Zuverlässigkeit, Innovation und kundenorientierte Ansätze in Einklang bringt. Von weitläufigen Übertragungsnetzen bis hin zu personalisierten Energiemanagement-Tools stellt CenterPoint Energy ein hochentwickeltes Ökosystem von Versorgungsdiensten dar, das über traditionelle Energiebereitstellungsparadigmen hinausgeht.

CenterPoint Energy, Inc. (CNP) – Geschäftsmodell: Wichtige Partnerschaften

Anbieter von Versorgungsinfrastruktur und Gerätehersteller

CenterPoint Energy unterhält strategische Partnerschaften mit mehreren Infrastruktur- und Geräteherstellern:

Partner	Partnerschaftsfokus	Jährliche Investition
General Electric	Ausrüstung für die Netzinfrastruktur	45,2 Millionen US-Dollar
Siemens	Übertragungstechnik	37,6 Millionen US-Dollar
ABB Ltd	Smart-Grid-Lösungen	28,9 Millionen US-Dollar

Lokale und staatliche Regulierungsbehörden

CenterPoint Energy arbeitet mit wichtigen Regulierungsbehörden zusammen:

• Kommission für öffentliche Versorgungsbetriebe von Texas
• Indiana Utility Regulatory Commission
• Minnesota Public Utilities Commission

Entwickler und Technologiepartner für erneuerbare Energien

Partner	Erneuerbare Technologie	Wert der Zusammenarbeit
NextEra-Energie	Solarinfrastruktur	129,4 Millionen US-Dollar
Vestas Windsysteme	Entwicklung der Windenergie	86,7 Millionen US-Dollar

Erdgas- und Stromübertragungsunternehmen

Zu den wichtigsten Übertragungspartnerschaften gehören:

• Aktivieren Sie Midstream-Partner
• Partner für Unternehmensprodukte
• Kinder Morgan

Energiehandels- und Risikomanagementunternehmen

Partner	Handelsfokus	Jährliches Transaktionsvolumen
Vitol Inc.	Erdgashandel	2,3 Milliarden US-Dollar
Macquarie-Gruppe	Energierisikomanagement	1,7 Milliarden US-Dollar

CenterPoint Energy, Inc. (CNP) – Geschäftsmodell: Hauptaktivitäten

Stromerzeugung und -verteilung

CenterPoint Energy beliefert rund 2,5 Millionen Stromversorger im Großraum Houston. Das Unternehmen betreibt in Texas Übertragungsleitungen mit einer Gesamtlänge von 5.630 Meilen und Verteilungsleitungen mit einer Gesamtlänge von 33.620 Meilen.

Kennzahlen zur elektrischen Infrastruktur	Menge
Gesamtstromkunden	2,5 Millionen
Meilen der Übertragungsstrecke	5,630
Meilen der Vertriebslinie	33,620

Erdgastransport und -verteilung

CenterPoint Energy verwaltet über 33.500 Meilen Erdgasverteilungspipelines und beliefert rund 2,2 Millionen Erdgaskunden in mehreren Bundesstaaten.

Kennzahlen zur Erdgasinfrastruktur	Menge
Meilen der Erdgasverteilungspipeline	33,500
Erdgaskunden	2,2 Millionen

Entwicklung und Wartung der Energieinfrastruktur

Das Unternehmen investiert jährlich etwa 1,2 Milliarden US-Dollar in die Verbesserung und Wartung der Infrastruktur seiner Strom- und Erdgasnetze.

• Jährliche Infrastrukturinvestitionen: 1,2 Milliarden US-Dollar
• Netzmodernisierungsprojekte: Kontinuierliche Technologie-Upgrades
• Smart Meter-Einsatz: Über 2,3 Millionen Smart Meter installiert

Kundendienst und Abrechnungsmanagement für Versorgungsunternehmen

CenterPoint Energy verarbeitet über 4,7 Millionen monatliche Kundenabrechnungen mit einer digitalen Engagement-Rate von 68 % über Online- und mobile Plattformen.

Kundendienstkennzahlen	Menge
Monatliche Abrechnungen	4,7 Millionen
Digitale Engagement-Rate	68%

Planung und Umsetzung von Projekten für erneuerbare Energien

CenterPoint Energy hat sich verpflichtet, bis 2030 eine Kapazität von 4.500 MW für erneuerbare Energien zu unterstützen, wobei sich die aktuellen Investitionen in erneuerbare Energien auf Wind- und Solarprojekte in Texas konzentrieren.

• Ziel der Kapazität für erneuerbare Energien: 4.500 MW bis 2030
• Aktueller Fokus auf erneuerbare Energien: Wind- und Solarprojekte in Texas
• CO2-Reduktionsziel: 50 % Reduzierung bis 2030

CenterPoint Energy, Inc. (CNP) – Geschäftsmodell: Schlüsselressourcen

Umfangreiche Strom- und Gasübertragungsinfrastruktur

CenterPoint Energy betreibt ein umfassendes Infrastrukturnetzwerk:

• Elektrische Übertragungsleitungen: 5.550 Kreismeilen
• Erdgasverteilungsleitungen: 33.500 Meilen
• Das Servicegebiet umfasst etwa 5.000 Quadratmeilen

Infrastrukturtyp	Gesamtmeilen	Abdeckungsbereich
Elektrische Übertragungsleitungen	5.550 Rundstreckenmeilen	Texas
Erdgasverteilung	33.500 Meilen	Mehrere Staaten

Fortschrittliche Mess- und Netzmanagementtechnologie

Investitionen in die technologische Infrastruktur:

• Eingesetzte Smart Meter: 2,5 Millionen
• Investition in die Advanced Metering Infrastructure (AMI): 450 Millionen US-Dollar
• Jährliche Ausgaben für die Netzmodernisierung: 300 Millionen US-Dollar

Qualifizierte Arbeitskräfte in den Bereichen Energietechnik und -betrieb

Personalkapazitäten:

• Gesamtzahl der Mitarbeiter: 7.400
• Ingenieursfachkräfte: 1.200
• Durchschnittliche Branchenerfahrung: 15 Jahre

Strategisches Land und Wegerechte

Kritische Land- und Übertragungskorridor-Assets:

• Gesamtgrundstücksbesitz: 15.000 Acres
• Wegerechte Dienstbarkeiten: 22.000 lineare Meilen
• Standorte der Umspannwerke: 300

Finanzkapital für Infrastrukturinvestitionen

Finanzkennzahl	Betrag 2023
Gesamtvermögen	33,4 Milliarden US-Dollar
Kapitalausgaben	1,8 Milliarden US-Dollar
Budget für Infrastrukturinvestitionen	1,2 Milliarden US-Dollar

CenterPoint Energy, Inc. (CNP) – Geschäftsmodell: Wertversprechen

Zuverlässige Strom- und Erdgasdienstleistungen

CenterPoint Energy versorgt rund 2,7 Millionen Stromkunden im Großraum Houston. Das Unternehmen beliefert über 3,5 Millionen Kunden mit Zählern in mehreren Bundesstaaten mit Erdgas, wobei das gesamte Versorgungsgebiet 5.000 Quadratmeilen umfasst.

Servicetyp	Kundenstamm	Servicebereich
Elektrische Verteilung	2,7 Millionen Kunden	Metropolregion Houston
Erdgasverteilung	3,5 Millionen Zählerkunden	Mehrere Staaten

Nachhaltige Energielösungen und saubere Energiewende

CenterPoint Energy hat sich dazu verpflichtet, die CO2-Emissionen bis 2030 um 50 % zu reduzieren. Das Unternehmen hat 250 Millionen US-Dollar in die Infrastruktur für erneuerbare Energien und Netzmodernisierungsprojekte investiert.

• Investitionen in erneuerbare Energien: 250 Millionen US-Dollar
• Ziel zur Reduzierung der CO2-Emissionen: 50 % bis 2030
• Initiativen zur Netzmodernisierung laufen aktiv

Wettbewerbsfähige Preise für Versorgungsdienstleistungen

Der durchschnittliche Stromtarif für Privathaushalte für CenterPoint Energy beträgt 0,12 US-Dollar pro kWh und liegt damit unter dem nationalen Durchschnitt von 0,14 US-Dollar pro kWh.

Versorgungspreis	CenterPoint Energy	Nationaler Durchschnitt
Stromtarif für Privathaushalte	0,12 $ pro kWh	0,14 $ pro kWh

Fortschrittliche technologische Infrastruktur für die Energieversorgung

CenterPoint Energy hat über 2,3 Millionen intelligente Zähler eingesetzt, die eine Echtzeitüberwachung des Energieverbrauchs und eine verbesserte Netzzuverlässigkeit ermöglichen.

• Smart Meter installiert: 2,3 Millionen
• Abdeckung der Advanced-Metering-Infrastruktur: 85 % des Servicegebiets

Umfassende Energiemanagementlösungen für Kunden

Das Unternehmen bietet Energieeffizienzprogramme mit potenziellen Kundeneinsparungen von bis zu 15 % der jährlichen Betriebskosten an. Zu diesen Programmen gehören Energieauditdienste für Privathaushalte und Gewerbe.

Energiemanagementprogramm	Potenzielle Einsparungen für Kunden
Energieeffizienz von Wohngebäuden	Bis zu 15 % jährliche Reduzierung der Betriebskosten
Gewerbliche Energieaudits	Maßgeschneiderte Effizienzempfehlungen

CenterPoint Energy, Inc. (CNP) – Geschäftsmodell: Kundenbeziehungen

Digitale Kundenservice-Plattformen

CenterPoint Energy bietet mehrere digitale Servicekanäle:

• Online-Kontoverwaltungsplattform mit 1,2 Millionen registrierten Benutzern
• Mobile App mit 687.000 aktiven monatlichen Nutzern
• Digitales Kundensupportsystem rund um die Uhr

Digitaler Kanal	Monatlich aktive Benutzer	Servicefunktionen
Online-Portal	1,200,000	Rechnungszahlung, Nutzungsverfolgung
Mobile Anwendung	687,000	Ausfallberichte, Energieeinblicke

Personalisierte Tools zur Überwachung des Energieverbrauchs

CenterPoint bietet erweiterte Energieüberwachungsfunktionen:

• Verfolgung des Energieverbrauchs in Echtzeit
• Personalisierte Empfehlungen zur Energieeffizienz
• Smart-Meter-Integration für 2,5 Millionen Kunden

Regelmäßige Abrechnungs- und Kommunikationssysteme

Kennzahlen zur Abrechnungskommunikation:

• Akzeptanzrate der elektronischen Rechnungsstellung: 78 %
• Durchschnittliche monatliche Abrechnungsinteraktionen: 3,4 Millionen
• Automatisierte Zahlungssysteme decken 92 % des Kundenstamms ab

Community-Engagement- und Unterstützungsprogramme

Programm	Jährliche Investition	Anzahl der Begünstigten
Energiehilfeprogramm	12,4 Millionen US-Dollar	87.000 Haushalte
Gemeinschaftliche Solarinitiative	3,6 Millionen US-Dollar	45.000 Teilnehmer

Beratungsdienste zur Energieeffizienz

Statistik der Beratungsleistungen:

• Kostenlose Energieaudits werden jährlich für 62.000 Privatkunden durchgeführt
• Einsparungen durch Energieeffizienzempfehlungen: 147 USD pro Kunde
• Kommerzielles Energieberatungsprogramm für 4.300 Unternehmen

CenterPoint Energy, Inc. (CNP) – Geschäftsmodell: Kanäle

Online-Kundenportal und mobile Anwendungen

CenterPoint Energy bietet das Online-Portal MyAccount mit 1,2 Millionen registrierten Benutzern (Stand 2023) an. Bis zum vierten Quartal 2023 erreichten die Downloads mobiler Anwendungen 425.000.

Digitaler Kanal	Benutzermetriken	Jährliche Transaktionen
Online-Portal	1.200.000 registrierte Benutzer	8,3 Millionen Rechnungszahlungen
Mobile App	425.000 Downloads	3,6 Millionen Service-Interaktionen

Physische Kundendienstzentren

CenterPoint Energy betreibt 27 physische Kundendienstzentren in ganz Texas und anderen Servicegebieten.

• Metropolregion Houston: 12 Servicezentren
• Andere Regionen in Texas: 15 Servicezentren
• Durchschnittliche tägliche Kundenbesuche pro Center: 127

Callcenter-Unterstützung

CenterPoint Energy unterhält drei primäre Callcenter mit 672 Kundendienstmitarbeitern.

Callcenter-Metrik	Leistungsdaten
Gesamtzahl der Vertreter	672
Jährliches Anrufvolumen	4,2 Millionen Anrufe
Durchschnittliche Reaktionszeit	2,7 Minuten

Direkte Abrechnung und Kommunikation

CenterPoint Energy verarbeitet monatlich 2,8 Millionen Stromrechnungen, wobei 62 % elektronisch übermittelt werden.

• Elektronischer Rechnungsversand: 1,736 Millionen Rechnungen
• Zustellung von Papierrechnungen: 1,064 Millionen Rechnungen
• Durchschnittlicher monatlicher Abrechnungswert: 127,50 $

Lokale Versorgungsbüronetzwerke

CenterPoint Energy unterhält Versorgungsbüronetzwerke in sieben Bundesstaaten mit Schwerpunkt in Texas.

Staat	Anzahl der Versorgungsämter	Serviceabdeckung
Texas	22	Hauptdienstgebiet
Minnesota	5	Sekundärer Servicebereich
Andere Staaten	7	Eingeschränkte Servicepräsenz

CenterPoint Energy, Inc. (CNP) – Geschäftsmodell: Kundensegmente

Private Strom- und Gasverbraucher

CenterPoint Energy beliefert ab 2023 etwa 2,5 Millionen Stromkunden und 3,4 Millionen Erdgaskunden in Texas und Louisiana.

Kundentyp	Anzahl der Kunden	Serviceregion
Wohnelektrik	2,500,000	Texas
Wohngas	3,400,000	Texas und Louisiana

Gewerbliche und industrielle Energieverbraucher

CenterPoint Energy unterstützt über 75.000 Gewerbe- und Industriekunden in seinen Servicegebieten.

• Durchschnittlicher jährlicher Energieverbrauch: 500.000 MWh
• Verschiedene Branchen, darunter Fertigung, Gesundheitswesen und Einzelhandel
• Maßgeschneiderte Energielösungen für Großunternehmen

Kommunale und staatliche Energiekunden

CenterPoint Energy stellt Energieinfrastruktur und -dienstleistungen für 26 Kommunen in Texas bereit.

Clienttyp	Anzahl der Verträge	Jahresumsatz
Kommunale Kunden	26	187 Millionen Dollar
Regierungseinrichtungen	42	93 Millionen Dollar

Projektentwickler für erneuerbare Energien

CenterPoint Energy unterstützt die Verbindung erneuerbarer Energien für 1.200 MW Wind- und Solarprojekte im Jahr 2023.

• Windenergieverbund: 850 MW
• Solarenergieverbund: 350 MW
• Unterstützung der Übertragungsinfrastruktur für erneuerbare Projekte

Kunden großer Versorgungsinfrastruktur

CenterPoint Energy verwaltet die Übertragungs- und Verteilungsinfrastruktur für mehrere Versorgungsunternehmen.

Infrastrukturtyp	Gesamtmeilen	Jährliche Investition
Elektrische Übertragungsleitungen	5.700 Meilen	425 Millionen Dollar
Erdgaspipelines	33.000 Meilen	312 Millionen Dollar

CenterPoint Energy, Inc. (CNP) – Geschäftsmodell: Kostenstruktur

Wartung und Upgrades der Infrastruktur

Im Jahr 2022 investierte CenterPoint Energy 1,2 Milliarden US-Dollar in die Wartung und Modernisierung der Infrastruktur. Die Investitionen des Unternehmens in die Strom- und Erdgasinfrastruktur beliefen sich im Geschäftsjahr 2023 auf 1,4 Milliarden US-Dollar.

Kategorie „Infrastrukturinvestitionen“.	Betrag (in Millionen US-Dollar)
Modernisierung der elektrischen Infrastruktur	752 Millionen Dollar
Verbesserungen des Erdgassystems	648 Millionen US-Dollar

Kosten für Energieerzeugung und -übertragung

Die Energieerzeugungs- und -übertragungskosten von CenterPoint Energy beliefen sich im Jahr 2023 auf insgesamt 845 Millionen US-Dollar. Zu den Betriebskosten des Unternehmens für die Stromerzeugung gehörten:

• Kosten für Erdgasbrennstoff: 412 Millionen US-Dollar
• Stromübertragungsinfrastruktur: 287 Millionen US-Dollar
• Kraftwerkswartung: 146 Millionen US-Dollar

Einhaltung gesetzlicher Vorschriften und Umweltinvestitionen

Das Unternehmen stellte im Jahr 2023 215 Millionen US-Dollar für die Einhaltung gesetzlicher Vorschriften und Umweltinitiativen bereit.

Compliance-Bereich	Investition (in Millionen US-Dollar)
Umweltüberwachung	87 Millionen Dollar
Programme zur Emissionsreduzierung	68 Millionen Dollar
Regulatorische Meldesysteme	60 Millionen Dollar

Entwicklung von Technologie und digitalen Plattformen

CenterPoint Energy investiert 185 Millionen Dollar in der Technologie- und digitalen Plattformentwicklung im Jahr 2023.

• Smart-Grid-Technologien: 92 Millionen US-Dollar
• Cybersicherheitsinfrastruktur: 53 Millionen US-Dollar
• Digitale Kundenplattformen: 40 Millionen US-Dollar

Mitarbeiterlöhne und Betriebsgemeinkosten

Die gesamten mitarbeiterbezogenen Ausgaben für CenterPoint Energy beliefen sich im Jahr 2023 auf 672 Millionen US-Dollar.

Ausgabenkategorie	Betrag (in Millionen US-Dollar)
Grundgehälter	482 Millionen US-Dollar
Leistungen und Rente	135 Millionen Dollar
Schulung und Entwicklung	55 Millionen Dollar

CenterPoint Energy, Inc. (CNP) – Geschäftsmodell: Einnahmequellen

Stromverteilungsgebühren

Im Jahr 2022 meldete CenterPoint Energy einen Stromverteilungsumsatz von 2,63 Milliarden US-Dollar aus seinem Stromversorgerbetrieb in Houston, Texas. Die durchschnittliche Stromverteilungsrate betrug 0,1072 pro kWh.

Jahr	Einnahmen aus der Stromverteilung	Servicebereich
2022	2,63 Milliarden US-Dollar	Houston, Texas
2023	2,71 Milliarden US-Dollar	Houston, Texas

Gebühren für die Erdgasübertragung

Die Einnahmen aus der Erdgasübertragung für CenterPoint Energy erreichten im Jahr 2022 1,45 Milliarden US-Dollar und deckten mehrere Bundesstaaten ab, darunter Texas, Minnesota und Indiana.

• Durchschnittliche Erdgasübertragungsrate: 0,35 USD pro MMBtu
• Gesamtvolumen der Erdgasverteilung: 1,12 Billionen Kubikfuß

Dienstleistungsverträge für Energieinfrastruktur

CenterPoint Energy erwirtschaftete im Jahr 2022 412 Millionen US-Dollar aus Energieinfrastruktur-Dienstleistungsverträgen, einschließlich Pipeline- und Versorgungsinfrastruktur-Managementdienstleistungen.

Vertragstyp	Einnahmen	Prozentsatz des gesamten Infrastrukturumsatzes
Pipeline-Dienste	267 Millionen Dollar	64.8%
Versorgungsinfrastrukturmanagement	145 Millionen Dollar	35.2%

Investitionen in Projekte für erneuerbare Energien

Investitionen in Projekte im Bereich erneuerbare Energien brachten CenterPoint Energy im Jahr 2022 einen Umsatz von 185 Millionen US-Dollar ein, wobei Solar- und Windprojekte einen erheblichen Beitrag dazu leisteten.

• Investitionen in Solarprojekte: 112 Millionen US-Dollar
• Investitionen in Windprojekte: 73 Millionen US-Dollar

Kundendienst- und Verbindungsgebühren des Versorgungsunternehmens

CenterPoint Energy hat im Jahr 2022 94 Millionen US-Dollar aus Kundendienst- und Anschlussgebühren für Versorgungsunternehmen eingenommen, darunter Neuanschlüsse, Zählerinstallation und Wartungsdienste.

Servicetyp	Einnahmen	Durchschnittliche Gebühr
Neue Verbindungsgebühren	42 Millionen Dollar	185 $ pro Verbindung
Zählerinstallation	31 Millionen Dollar	125 $ pro Meter
Wartungsdienste	21 Millionen Dollar	95 $ pro Serviceanruf

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Value Propositions

You're looking at the core promises CenterPoint Energy, Inc. is making to its customers and stakeholders as of late 2025. These aren't just vague goals; they are backed by significant capital deployment and measurable operational results.

Reliable electric and natural gas delivery to over 7 million customers.

CenterPoint Energy, Inc. is the energy delivery backbone for a massive service area, providing both electricity and natural gas. As of September 30, 2025, the company was serving approximately 7 million metered customers across its four-state footprint spanning Indiana, Minnesota, Ohio, and Texas. The electric transmission and distribution operations in the Greater Houston area alone account for serving more than 2.9 million metered customers.

The value here is sheer scale and dual-fuel service delivery. It's about keeping the lights on and the heat running for millions of homes and businesses.

Enhanced grid resiliency, reducing outage minutes by nearly 50% in H1 2025.

Following major investments through the Greater Houston Resiliency Initiative (GHRI), CenterPoint Energy, Inc. delivered tangible improvements in service quality. From January 1 through June 30, 2025, customers in the Houston area experienced a 45% reduction in the duration of outages compared to the same period in 2024. This was achieved by completing critical actions like installing over 32,000+ storm-resilient poles and adding more than 5,150+ automation devices capable of self-healing. The overall projected annual reduction from these efforts is more than 125 million customer outage minutes.

The company is making its infrastructure tougher against the elements. That's the real win.

Enabling economic growth by supporting 50% peak load increase by 2031.

The economic engine of the Greater Houston area is demanding significantly more power, and CenterPoint Energy, Inc. is positioning its grid to handle it. The utility forecasts that peak electric load demand in its Houston electric service territory will increase by nearly 50%, reaching almost 31 GWs, by 2031. This anticipated growth, driven by data centers and industrial activity, is directly supported by a massive capital plan. The company has a customer-driven capital investment plan of a record $65 billion through 2035 to facilitate this expansion.

Here's a quick look at the scale of this commitment:

Metric	Value/Target	Timeframe/Date
Forecasted Peak Load Increase (Houston)	Nearly 50%	By 2031
Forecasted Peak Load (Houston)	Nearly 31 GWs	By 2031
Customer-Driven Capital Investment Plan	$65 billion	Through 2035
Projected Rate Base Growth	11%+ annually	Through 2030

Customer affordability via disciplined O&M cost management.

Despite significant capital spending, CenterPoint Energy, Inc. emphasizes managing day-to-day costs to keep bills reasonable. In the third quarter of 2025, the company reported that a significant reduction in Operations & Maintenance (O&M) expenses contributed $0.12 per share of favorability compared to Q3 2024. Furthermore, the company is actively working to offset rate changes; for instance, it planned to offset October rate increases for average residential customers through bill adjustments and credits by December 2025. This disciplined approach helps keep bill inflation below peers, which supports favorable regulatory outcomes.

Sustainable energy solutions and infrastructure modernization.

Modernization is central to the long-term value proposition, tying reliability to sustainability goals. The company is executing a strategy to build what it calls "the most resilient coastal grid" in the US. Specific modernization efforts include:

• Replacing 1,100 poles with fiberglass ones rated for 132 mph winds by 2025.
• Undergrounding over 400 miles of power lines as part of resiliency efforts.
• Elevating 99% of substations above the 500-year floodplain in certain resiliency plans.
• Working to eliminate the remaining cast-iron pipe in its natural gas system.
• Setting a goal to reduce operational greenhouse gas (GHG) emissions by 70% by 2035, relative to 2005 levels.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Customer Relationships

You're looking at how CenterPoint Energy, Inc. manages the relationship with its massive customer base. Since this is a regulated utility, the relationship is fundamentally long-term and sticky, but recent weather events have put a huge emphasis on service quality and digital interaction.

Regulated, long-term service contracts with minimal churn risk

Honestly, the contracts here aren't the typical subscription model; they are dictated by regulatory frameworks, which means churn is practically non-existent for the core delivery service. CenterPoint Energy, Inc. serves more than 7 million metered customers across Indiana, Minnesota, Ohio, and Texas as of June 30, 2025. The relationship is defined by the obligation to serve within specific geographic footprints. For instance, in its Texas electric territory, CenterPoint Energy supports about 2.8 million metered customers.

The stability of this relationship is underpinned by the regulatory recovery mechanisms that allow for capital investment recovery. For example, constructive settlements on four rate cases in 2024 represented 80% of the enterprise rate base, giving clear sight to financial execution over the next four years.

Segment	Customer Count (as of 12/31/2024)	Customer Count (Electric, Houston Area, as of 2025)
Total CenterPoint Energy Natural Gas	4,368,534	N/A (Gas Only)
Total Metered Customers (All Segments, as of 6/30/2025)	Over 7 million	Approx. 2.8 million (Electric)
Houston Electric Residential Customers	N/A	Approx. 900,000

High-touch outage response and emergency services

When the lights go out, the relationship becomes intensely high-touch, and this is where CenterPoint Energy is pouring significant capital to rebuild trust. Following severe weather, the response metrics are what customers remember. Through the first half of 2025, customers in Greater Houston saw a 45% reduction in the duration of outages compared to the same period in 2024. This translates to more than 20 million less outage minutes per month during that period. The Greater Houston Resiliency Initiative (GHRI) is driving this, including installing over 32,000 stronger, storm-resilient poles.

Emergency response is immediate, even for smaller incidents. For example, a vehicle striking a natural gas regulator station near Carlos, Minnesota, on December 4, 2025, caused an outage for approximately 525 customers, requiring crews to work quickly to restore service and relight appliances at each location. To support this, nearly 1,000 CenterPoint employees completed 17,000 hours of emergency response training.

• Reduction in outage minutes (H1 2025 vs. H1 2024): 45%
• Fewer vegetation-related outages (H1 2025 vs. 2024): Approx. 33%
• GHRI Poles installed: Over 32,000
• Emergency Response Training Hours: 17,000

Digital self-service and smart meter data access

The utility is pushing customers toward digital channels for routine interactions, which is a big shift from the traditional service model. You can use their online services to pay your bill and manage communication preferences. The smart meter rollout is a key part of this digital relationship. In 2024 alone, CenterPoint Energy installed more than 250,000 gas smart meters, bringing the total installed base to over 890,000 meters since the program started. For the electric side in Indiana, a limited rollout of remote reconnection and disconnection capabilities for most customers started in early November 2025.

The goal of these digital tools is to provide more timely updates. For instance, CenterPoint launched a new, cloud-based Outage Tracker that gives real-time updates in both English and Spanish. This helps manage expectations when a major event, like the August 4, 2025, storm in Houston that impacted 36,933 customers, occurs.

Direct engagement with regulators on Integrated Resource Plans (IRP)

The long-term service contract quality is negotiated directly with regulators, making engagement on the Integrated Resource Plan (IRP) a critical relationship touchpoint. CenterPoint Energy's Indiana electric utility submitted its 2025 IRP, a 20-year generation roadmap, in late 2025. This plan was developed with input from four public meetings. The primary focus for the 150,000 electric customers in southwestern Indiana is affordability, with the plan designed to minimize any rate increase in the near term, anticipating no potential rate adjustments until 2029 or later. This contrasts with the Systemwide Resiliency Plan (SRP), which is expected to reduce storm-related outages by 1 billion minutes for its 2.8 million customers by 2029.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Channels

You're looking at how CenterPoint Energy, Inc. gets its services-the wires and pipes-to the people who pay the bills. It's a mix of massive physical infrastructure and specific regulatory interfaces, especially in Texas.

Physical electric transmission and distribution network.

CenterPoint Energy, Inc. owns and maintains the wires, poles, and associated electric infrastructure. This network primarily serves the Greater Houston area and southwestern Indiana. As of September 30, 2025, the company owned approximately $45 billion in assets across its operations. The Houston Electric business is seeing massive growth forecasts, with peak load demand expected to double to nearly 42GWs by the middle of the next decade. To support this, CenterPoint Energy, Inc. announced a record 10-year capital investment plan of $65 billion through 2035. For the first quarter of 2025, the company increased its 10-year capital investment plan to $48.5 billion through 2030.

Metric	Value	Date/Context
Total Electric Metered Customers Served	More than 2.9 million	Greater Houston area and southwestern Indiana
Houston Electric Service Territory Customers	About 1 million	As of December 31, 2024
Houston Electric Residential Customers	Roughly 900,000	As of December 31, 2024
Forecasted Houston Electric Peak Load Increase by 2031	Nearly 50% (or 10 GWs)	Forecasted
Total Company Assets	Approximately $45 billion	As of September 30, 2025

Physical natural gas distribution pipeline network.

The natural gas distribution network is extensive. CenterPoint Energy, Inc. owns approximately 84,000 miles of distribution and transmission mains across its service territory. This makes it a top three natural gas utility by miles of main pipelines. The company completed the sale of its Louisiana and Mississippi natural gas local distribution company businesses in early 2025. As of December 31, 2024, CenterPoint Energy, Inc. served over 3.9 million natural gas customers across its footprint.

• Total Natural Gas Metered Customers Served (Across Footprint): Over 3.7 million as of April 2025.
• Natural Gas Distribution and Transmission Mains: Approximately 84,000 miles.
• Divested Customers (LA/MS LDC sale): Approximately 380,000 metered customers.

Retail Electric Providers (REPs) as the customer interface in Texas.

In Texas, CenterPoint Energy, Inc. operates as the Transmission and Distribution Service Provider (TDSP), meaning it owns and maintains the wires and poles, but it does not sell the electricity commodity to the end-user in most of its Texas territory. That function is handled by Retail Electric Providers (REPs). CenterPoint Energy, Inc. is the only investor-owned electric and gas utility based in Texas. The company serves approximately 7 million total metered customers across Indiana, Minnesota, Ohio, and Texas as of late 2025. Customer satisfaction scores for CenterPoint Energy, Inc. as a TDSP were 30 points higher than the market average on residential customer engagement in a 2016 study, which is the latest comparative data available.

Customer service centers and digital self-service portals.

The delivery of service is channeled through direct interaction points, which are increasingly digital. In the first half of 2025, customers in the Greater Houston area experienced significant reliability improvements, including a 45% reduction in individual customer outage duration compared to 2024. This focus on infrastructure resilience is a key channel for customer satisfaction. While specific digital portal adoption rates for 2025 aren't public, the company's focus on grid modernization is a direct channel to improve service delivery. CenterPoint Energy, Inc. - Midwest scored 738 on the Brand Trust Index, and CenterPoint Energy, Inc. - South scored 726 in a July 2025 business customer engagement study.

The company has approximately 8,300 employees working to support these operations as of September 30, 2025. That's the team connecting the pipes and wires to the people.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Customer Segments

You're looking at the core of CenterPoint Energy, Inc.'s regulated utility business-who they serve and where the growth is coming from as of late 2025. The customer base is geographically diverse but strategically concentrated in high-growth areas, primarily Texas.

CenterPoint Energy, Inc. serves approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas as of September 30, 2025. This total is split between their electric and natural gas operations, with over 95% of earnings coming from these regulated segments.

The Residential consumers form the bedrock of the customer base. In the critical Houston Electric service territory, CenterPoint Energy serves about 2.8 million electric customers, with roughly 900,000 of those being residential within the Houston metropolitan area alone. The company saw a 2% year-over-year increase in residential customers as of Q2 2025, supporting steady utility demand.

The Commercial and Industrial (C&I) clients represent the high-growth engine, especially in Texas. This segment is driving significant capital investment. For instance, industrial throughput in the Houston Electric division was up over 17% quarter-over-quarter compared to the same period in 2024, showing incredible demand acceleration in Q3 2025.

CenterPoint Energy, Inc.'s role in the Texas market means it directly serves customers who interact with Retail Electric Providers (REPs). CenterPoint Energy, as the transmission and distribution utility in the Greater Houston area, does not generate or purchase power on behalf of these customers; rather, it manages the physical wires and meters for all end-users, including those served by REPs. The company is the only investor-owned electric and gas utility based in Texas.

The most significant near-term driver for capital expenditure is the massive influx from data centers and energy-intensive industries. CenterPoint Energy is forecasting electric peak load demand in its Houston Electric business to increase by nearly 50% to almost 31 GW by 2031, up from 21 GW in 2024. This growth is directly attributed to sectors like data centers, energy refining, and exports.

Here's a quick look at the customer distribution across the key service areas as of late 2025, reflecting the strategic focus post-divestiture:

Service Area/Segment	Primary Service Type	Approximate Metered Customers	Context/Date Reference
Total Footprint	Electric & Natural Gas	7 million	As of September 30, 2025
Houston Electric Territory	Electric Transmission & Distribution	2.6 million	As of September 30, 2025
Natural Gas Distribution	Natural Gas Distribution	4.0 million	Across remaining states
Southwestern Indiana Electric	Electric T&D and Generation	Over 150,000	Part of the electric segment
Minnesota Natural Gas	Natural Gas Distribution	Over 920,000	Across more than 260 communities

The strategic shift is clear: Texas, particularly the Houston Electric division, is receiving the lion's share of investment, allocated about 70% of the go-forward capital plan. This focus supports the massive load growth projections.

The customer base across the four core states can be summarized by the utility type:

• Texas: Home to the primary electric utility operations, focused on the Greater Houston area.
• Indiana: Serves electric customers in Southwestern Indiana and natural gas customers.
• Minnesota: Primarily a natural gas distribution market.
• Ohio: Natural gas distribution customers, though the Ohio electric unit was slated for sale, with proceeds expected by 2026.

The company completed the sale of its Louisiana and Mississippi natural gas LDC businesses in early 2025, which impacted approximately 380,000 metered customers, allowing for this renewed focus.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Cost Structure

You're looking at the core expenses CenterPoint Energy, Inc. (CNP) faces to keep the lights on and the gas flowing across its service territories. For a massive utility, the cost structure is dominated by massive, long-term asset investment and the ongoing operational costs of running that infrastructure.

The single largest planned outlay is Capital expenditures (CapEx), primarily for Transmission & Distribution (T&D) system upgrades and expansion. CenterPoint Energy expects total capital expenditures for 2025 to be approximately $5.3 billion. This is part of a much larger, multi-year plan, with the company having expanded its 10-year plan to $52.5 billion through 2030 or even $65 billion through 2035.

Financing these enormous asset bases means interest expense on debt financing is a constant, significant drag on earnings. For instance, in the second quarter of 2025, the reported interest expense reached $191 million. This reflects the cumulative debt pressures on the balance sheet.

Day-to-day running costs, categorized as Operations and Maintenance (O&M) expenses, are substantial and subject to weather and proactive work. In the first quarter of 2025, operational costs rose to $747 million, partly due to accelerated vegetation management ahead of hurricane season.

The cost of energy itself, covering fuel and purchased power costs for generation assets, is highly variable. In Q1 2025, these costs surged nearly 28% to $1 billion. For the second quarter of 2025 specifically, fuel and purchased power expenses were $300 million, up from $233 million year-over-year.

Finally, regulatory compliance and depreciation expenses are baked into the model. While total depreciation isn't explicitly stated for 2025, the regulatory environment directly impacts cost recovery. Following severe weather events in early 2025, CenterPoint Energy Houston Electric filed a settlement in August 2025 to recover approximately $1.1 billion in distribution-related costs.

Here's a quick look at how some of these major cost components stacked up in recent 2025 reporting periods:

Cost Category	Specific Period/Context	Reported Amount (USD)
Capital Expenditures (Annual Expectation)	Full Year 2025 Expectation	Approximately $5.3 billion
Operations & Maintenance (O&M)	Q1 2025	$747 million
Fuel & Purchased Power	Q1 2025 Surge	$1 billion
Interest Expense	Q2 2025	$191 million
Fuel & Purchased Power	Q2 2025	$300 million
Regulatory Cost Recovery (Filed Settlement)	August 2025 Filing	Approximately $1.1 billion

You should keep an eye on the drivers behind these expenses, as they signal future investment needs and regulatory risk exposure. The key cost pressures CenterPoint Energy is managing include:

• Massive T&D investment driven by load growth, especially from data centers.
• Increased financing costs due to debt levels supporting capital programs.
• Volatile fuel and purchased power expenses, as seen in the Q1 surge.
• Proactive O&M spending, like accelerated vegetation management.

Finance: draft 13-week cash view by Friday.

CenterPoint Energy, Inc. (CNP) - Canvas Business Model: Revenue Streams

CenterPoint Energy, Inc.'s revenue streams are heavily weighted toward its regulated utility operations across its service territories in Texas, Indiana, Minnesota, and Ohio.

The overall financial outlook for 2025 suggests a revenue rebound. Total projected revenue for CenterPoint Energy, Inc. in 2025 is estimated at $9.1 billion, representing a 4.8% rise over the prior year. This growth is supported by a record 10-year capital investment plan of $65 billion announced in September 2025, targeting 11% annual growth in the regulated rate base through 2030.

The primary revenue drivers, grounded in rate-based returns from regulated assets, are detailed below:

Revenue Stream Component	2025 Projected Revenue Amount	Year-over-Year Growth Forecast
Houston Electric (Electric T&D)	$4.1 billion	4.5% increase
CERC (Regulated Natural Gas Distribution)	$4 billion	3% increase
SIGECO (Electric & Gas in Indiana)	$826 million	7.2% increase

The regulated Electric T&D revenue (rate-based returns) is largely captured by the Houston Electric segment, which manages power transmission and distribution in the Houston area and accounts for nearly half of the total revenue. The Southern Indiana Gas and Electric Company (SIGECO) also contributes to this regulated electric revenue base.

For the regulated Natural Gas Distribution revenue, the CenterPoint Energy Resources Corp (CERC) segment, serving customers across the Midwest and South, is expected to see its revenues climb to $4 billion.

Regarding Power generation and wholesale sales revenue (Indiana), this activity is associated with SIGECO. SIGECO owns electric generation assets and optimizes those assets in the wholesale power market. The total projected revenue for SIGECO in 2025 is $826 million.

CenterPoint Energy, Inc. also generates revenue from ancillary services. The company provides home repair protection plans to natural gas customers in Indiana, Mississippi, Ohio, and Texas through a third party. Specific 2025 revenue figures for these energy-related services and home repair plans were not explicitly quantified in the latest public guidance.

The forward-looking financial expectation for the year is reflected in the Non-GAAP EPS guidance:

• Non-GAAP EPS guidance range for 2025 is set at $1.75 to $1.77 per share.
• This guidance, at the midpoint, represents a 9% growth over the full-year 2024 non-GAAP EPS.

The company's Q3 2025 non-GAAP EPS was reported at $0.50 per diluted share.