Dominion Energy, Inc. (D): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama dinámico de los servicios de energía, Dominion Energy surge como una potencia transformadora, navegando estratégicamente la compleja intersección de las operaciones de servicios públicos tradicionales y las innovadoras soluciones sostenibles. Al integrar magistralmente las tecnologías de energía renovable, la infraestructura de la red avanzada y los enfoques centrados en el cliente, la compañía redefine cómo las empresas de energía modernas crean y ofrecen valor en diversos segmentos de mercado. Esta exploración de lienzo de modelo de negocio presenta el intrincado plan que impulsa la visión estratégica de Dominion Energy, revelando un marco integral de asociaciones, recursos y propuestas de valor innovadoras que posicionan a la compañía a la vanguardia del ecosistema de energía en evolución.

Dominion Energy, Inc. (d) - Modelo de negocio: asociaciones clave

Asociaciones de servicios eléctricos con gobiernos estatales

Dominion Energy mantiene asociaciones críticas en múltiples estados:

Estado	Detalles de la asociación	Acuerdo regulatorio
Virginia	Comisión de la Corporación Estatal de Virginia	Acuerdo de modernización de la cuadrícula
Carolina del Sur	Comisión de Servicio Público de Carolina del Sur	Desarrollo de infraestructura de energía renovable
Carolina del Norte	Comisión de servicios públicos de Carolina del Norte	Programa de transición de energía limpia

Proveedores de tecnología de energía renovable

Dominion Energy colabora con socios clave de tecnología renovable:

• Vestas Wind Systems A/S - Tecnología de turbinas eólicas
• First Solar, Inc. - Fabricación de panel solar fotovoltaico
• Energía renovable General Electric
• Siemens Gamessa Energía renovable

Colaboradores de infraestructura de gas natural

Asociaciones estratégicas en infraestructura de gas natural:

Pareja	Colaboración de infraestructura	Valor de inversión
Compañías de Williams	Desarrollo de infraestructura de tuberías	Inversión conjunta de $ 350 millones
Corporación transcanada	Redes de transmisión de gas natural	Proyecto colaborativo de $ 275 millones

Fabricantes de equipos de modernización de la cuadrícula

Asociaciones de fabricación de equipos clave:

• ABB Ltd - Tecnologías de cuadrícula inteligente
• Schneider Electric SE
• Eaton Corporation
• Siemens AG - Sistemas de automatización de la cuadrícula

Firmas de consultoría de cumplimiento ambiental

Asociaciones centradas en el cumplimiento regulatorio ambiental:

Consultoría	Enfoque de cumplimiento	Valor anual del contrato
Gestión de recursos ambientales	Estrategias de reducción de emisiones de carbono	$ 2.1 millones
Grupo de soluciones de sostenibilidad	Cumplimiento de energía renovable	$ 1.8 millones

Dominion Energy, Inc. (d) - Modelo de negocio: actividades clave

Generación de energía eléctrica y transmisión

Dominion Energy opera 30 instalaciones de generación eléctrica con una capacidad de generación eléctrica total de 25,900 megavatios a partir de 2023. La cartera de generación incluye:

Tipo de generación	Capacidad (megavatios)	Porcentaje
Gas natural	11,700	45.2%
Nuclear	5,200	20.1%
Carbón	4,600	17.8%
Energía renovable	4,400	17%

Distribución y almacenamiento de gas natural

Dominion Energy atiende a aproximadamente 7.5 millones de clientes de gas natural en múltiples estados con 51,000 millas de tuberías de transmisión y distribución de gas natural.

• Rendimiento anual de gas natural: 2.8 billones de pies cúbicos
• Capacidad de almacenamiento de gas natural: 432 mil millones de pies cúbicos
• Capacidad de diseño del día pico: 6.5 mil millones de pies cúbicos por día

Desarrollo del proyecto de energía renovable

La cartera de energía renovable de Dominion Energy incluye:

Tipo de energía renovable	Capacidad	Inversión proyectada
Proyectos solares	3,200 MW	$ 7.8 mil millones
Viento en alta mar	2.600 MW	$ 9.5 mil millones
Viento en tierra	1.100 MW	$ 2.3 mil millones

Mantenimiento de la infraestructura de la cuadrícula

Inversión anual de infraestructura: $ 4.6 mil millones

• Mantenimiento de la línea de transmisión: 21,000 millas de líneas de transmisión
• Actualizaciones de subestación: 500 subestaciones
• Inversiones de tecnología de cuadrícula inteligente: $ 620 millones anuales

Gestión del programa de eficiencia energética

Programas de eficiencia energética de Dominion Energy:

• Ahorro anual de energía: 1.2 millones de megavatios-hora
• Participación del cliente: 380,000 clientes
• Inversión del programa: $ 340 millones anuales

Dominion Energy, Inc. (d) - Modelo de negocio: recursos clave

Extrensas instalaciones de generación de energía

Capacidad de generación total: 31,400 megavatios a partir de 2023

Tipo de generación	Capacidad (MW)	Porcentaje
Gas natural	16,200	51.6%
Nuclear	4,500	14.3%
Solar	3,700	11.8%
Carbón	4,300	13.7%
Hidroeléctrico	2,700	8.6%

Infraestructura de transmisión y distribución

Total de transmisión eléctrica: 69,000 millas de circuito

Líneas de distribución eléctrica totales: 157,000 millas

Ingeniería especializada y fuerza laboral técnica

Total de empleados: 16,300 a partir de 2023

• Profesionales de ingeniería: 3.800
• Especialistas técnicos: 5.200
• Personal operativo: 7,300

Inversiones de energía renovable a gran escala

Proyecto renovable	Inversión ($)	Capacidad (MW)
Viento costero de Virginia en alta mar	9.8 mil millones	2,640
Proyectos de granja solar	3.200 millones	1,500
Instalaciones de almacenamiento de baterías	1.500 millones	500

Tecnologías avanzadas de gestión de energía

Inversión anual de I + D: $ 280 millones

• Tecnologías de cuadrícula inteligente
• Infraestructura de medición avanzada
• Sistemas de mantenimiento predictivo
• Plataformas de optimización de energía con IA

Dominion Energy, Inc. (d) - Modelo de negocio: propuestas de valor

Servicios confiables de electricidad y gas natural

Dominion Energy atiende a aproximadamente 7.5 millones de clientes en múltiples estados, incluidos Virginia, Carolina del Norte y Carolina del Sur. La compañía entrega 26.1 mil millones de kilovatios de electricidad y 1.8 billones de pies cúbicos de gas natural anualmente.

Tipo de servicio	Base de clientes	Entrega de energía anual
Servicios de electricidad	5.2 millones de clientes eléctricos	26.1 mil millones de kWh
Servicios de gas natural	2.3 millones de clientes de gas	1.8 billones de pies cúbicos

Compromiso con la transición de energía limpia

Dominion Energy tiene como objetivo reducir las emisiones de carbono en un 80% para 2030 y lograr emisiones netas de carbono cero para 2050.

• Invirtió $ 10.4 mil millones en infraestructura de energía limpia
• Desarrollar 16,000 MW de capacidad de energía renovable
• Implementación de 3.000 MW de proyectos eólicos en alta mar

Soluciones de energía sostenibles y resistentes

La compañía ha comprometido $ 72 mil millones a las inversiones de energía limpia hasta 2035, centrándose en la modernización de la red y la infraestructura de energía renovable.

Categoría de inversión	Monto de la inversión	Línea de tiempo
Infraestructura de energía limpia	$ 72 mil millones	Hasta 2035
Modernización de la cuadrícula	$ 18.5 mil millones	2024-2030

Precios competitivos para servicios de servicios públicos

Dominion Energy mantiene tarifas competitivas, con precios de electricidad residencial promedio de 12.47 centavos por kilovatio-hora, que es más bajo que el promedio nacional de 14.13 centavos.

Plataformas avanzadas de gestión de energía digital

Implementadas plataformas digitales con Capacidades de monitoreo de energía en tiempo real, atendiendo a más de 1.2 millones de clientes a través de una infraestructura de medición avanzada.

• Implementación del medidor inteligente: 2.4 millones de unidades
• Usuarios de la aplicación Digital Energy Management: 750,000
• Ahorro promedio de energía a través de plataformas digitales: 8-12%

Dominion Energy, Inc. (d) - Modelo de negocio: relaciones con los clientes

Contratos de servicio de servicios públicos a largo plazo

Dominion Energy atiende a aproximadamente 7.5 millones de clientes en múltiples estados, incluidos Virginia, Carolina del Norte, Carolina del Sur y partes de West Virginia. La compañía mantiene contratos de servicio de servicios públicos a largo plazo con:

Segmento de clientes	Número de clientes	Ingresos anuales
Clientes residenciales	6.2 millones	$ 4.3 mil millones
Clientes comerciales	1.1 millones	$ 2.7 mil millones
Clientes industriales	0.2 millones	$ 1.5 mil millones

Plataformas de atención al cliente digital

Dominion Energy opera canales de atención al cliente digital que incluyen:

• Aplicación móvil con 1.2 millones de usuarios activos
• Plataforma de gestión de cuentas en línea
• Chatbot de servicio al cliente digital 24/7
• Sistema de pago de facturas basado en la web Procesamiento de 3,8 millones de transacciones mensuales

Comunicación de infraestructura proactiva

La compañía invierte $ 1.2 mil millones anuales en mantenimiento y comunicación de infraestructura, que incluyen:

• Sistema de seguimiento de interrupciones en tiempo real
• Protocolos de comunicación de emergencia
• Notificaciones de mantenimiento predictivo

Participación del programa de eficiencia energética

Los programas de eficiencia energética de Dominion Energy incluyen:

Tipo de programa	Inversión anual	Participación del cliente
Programas de reembolso residencial	$ 87 millones	245,000 participantes
Auditorías de energía comercial	$ 42 millones	3.800 clientes comerciales

Iniciativas de inversión comunitaria y apoyo local

Métricas de compromiso de la comunidad:

• Inversión comunitaria anual: $ 45 millones
• Fuerza laboral local: 16,700 empleados
• Programas de subvenciones comunitarias que apoyan más de 500 iniciativas locales

Dominion Energy, Inc. (d) - Modelo de negocio: canales

Portales de servicio al cliente en línea

Dominion Energy opera un portal integral de servicio al cliente en línea con 2.7 millones de cuentas de usuario registradas a partir de 2023. La plataforma digital procesa aproximadamente 1,5 millones de transacciones mensuales, incluidos los pagos de facturas, el seguimiento del uso de energía y las solicitudes de servicio.

Característica de canal	Métricas de participación del usuario
Usuarios de portal en línea	2.7 millones de cuentas registradas
Transacciones digitales mensuales	1,5 millones de transacciones
Tiempo de actividad del sitio web	99.98%

Aplicaciones de gestión de servicios públicos móviles

La aplicación móvil de Dominion Energy es compatible Más de 1.2 millones de usuarios mensuales activos en plataformas iOS y Android. Las características clave incluyen:

• Seguimiento de consumo de energía en tiempo real
• Funcionalidad de pago de facturas
• Informes de interrupción y seguimiento
• Recomendaciones de ahorro de energía

Centros de servicio al cliente físico

Dominion Energy maintains 42 physical customer service centers across its operational territories, serving approximately 7.5 million utility customers in multiple states.

Métrico de centro de servicio	Datos cuantitativos
Centros físicos totales	42 ubicaciones
Base total de clientes	7.5 millones de clientes de servicios públicos
Clientes promedio diarios de cine	3.200 clientes

Sistemas de facturación y comunicación directa

Procesos de energía de dominio 8.3 millones de extractos de facturación mensual, con el 62% entregado electrónicamente y 38% a través del correo tradicional. Los ingresos de facturación anuales de la compañía alcanzan los $ 14.6 mil millones.

Eventos de participación de la comunidad local

En 2023, Dominion Energy realizó 276 eventos de participación comunitaria, llegando a aproximadamente 125,000 personas directamente. Estos eventos se centran en la eficiencia energética, la conciencia de seguridad y las iniciativas de sostenibilidad.

Métrica de compromiso de la comunidad	Datos anuales
Eventos comunitarios totales	276 events
Alcance de la comunidad directa	125,000 individuos
Categorías de eventos	Eficiencia energética, seguridad, sostenibilidad

Dominion Energy, Inc. (d) - Modelo de negocio: segmentos de clientes

Consumidores de energía residencial

Dominion Energy atiende a aproximadamente 7.5 millones de clientes residenciales en múltiples estados, incluidos Virginia, Carolina del Sur y Carolina del Norte.

Estado	Clientes residenciales	Factura mensual promedio
Virginia	2.6 millones	$135.47
Carolina del Sur	1.3 millones	$142.63
Carolina del Norte	1.1 millones	$128.95

Negocios comerciales e industriales

Dominion Energy brinda servicios de energía a aproximadamente 1,2 millones de clientes comerciales e industriales.

• Sector de fabricación: 42% de la base de clientes comerciales
• Industrias minoristas y de servicios: 33% de la base de clientes comerciales
• Centros de tecnología y datos: 15% de la base de clientes comerciales
• Otros segmentos comerciales: 10% de la base de clientes comerciales

Entidades municipales y gubernamentales

Dominion Energy sirve a más de 350 clientes municipales y gubernamentales en sus territorios de servicio.

Tipo de cliente	Número de clientes	Consumo anual de energía
Gobiernos municipales	225	1.800 millones de kWh
Agencias estatales	85	1.200 millones de kWh
Instalaciones federales	40	0.600 millones de kWh

Usuarios de energía del sector agrícola

Dominion Energy admite aproximadamente 12,000 clientes agrícolas en sus regiones de servicio.

• Granjas y operaciones agrícolas: 8.500 clientes
• Sistemas de riego: 2.500 clientes
• Instalaciones de procesamiento agrícola: 1,000 clientes

Clientes de energía institucional a gran escala

Dominion Energy proporciona soluciones de energía a 250 clientes institucionales a gran escala.

Segmento institucional	Número de clientes	Consumo anual de energía
Universidades	85	2.5 mil millones de kWh
Hospitales	95	1.800 millones de kWh
Instituciones de investigación	70	1.200 millones de kWh

Dominion Energy, Inc. (d) - Modelo de negocio: estructura de costos

Generación de energía y mantenimiento de infraestructura

Costos anuales de mantenimiento de la infraestructura: $ 1.2 mil millones

Categoría de infraestructura	Gastos de mantenimiento anual
Plantas de energía	$ 675 millones
Líneas de transmisión	$ 325 millones
Redes de distribución	$ 200 millones

Inversiones de tecnología de energía renovable

Inversión total de energía renovable en 2023: $ 2.7 mil millones

• Inversiones de proyectos solares: $ 850 millones
• Desarrollo de energía eólica: $ 1.1 mil millones
• Tecnología de almacenamiento de baterías: $ 750 millones

Gastos de cumplimiento regulatorio

Costos de cumplimiento regulatorio anual: $ 385 millones

Área de cumplimiento	Gasto anual
Regulaciones ambientales	$ 215 millones
Cumplimiento de seguridad	$ 95 millones
Informes y auditorías	$ 75 millones

Compensación y capacitación de empleados

Gastos anuales relacionados con los empleados totales: $ 1.1 mil millones

• Gasto salarial base: $ 725 millones
• Beneficios y seguros: $ 250 millones
• Desarrollo y capacitación profesional: $ 125 millones

Iniciativas de protección y sostenibilidad del medio ambiente

Inversión anual de sostenibilidad: $ 950 millones

Iniciativa de sostenibilidad	Inversión anual
Programas de reducción de carbono	$ 450 millones
Restauración del ecosistema	$ 250 millones
Investigación de tecnología verde	$ 250 millones

Dominion Energy, Inc. (d) - Modelo de negocio: flujos de ingresos

Ventas de electricidad a clientes residenciales

En 2022, Dominion Energy reportó ingresos de electricidad residencial de $ 7.3 mil millones en sus territorios de servicio.

Segmento de clientes	Ingresos anuales	Número de clientes
Electricidad residencial	$ 7.3 mil millones	2.7 millones

Contratos de energía comercial e industrial

Las ventas de electricidad comercial e industrial generaron $ 5.6 mil millones en ingresos para Dominion Energy en 2022.

• Los grandes contratos comerciales representaban el 35% de los ingresos energéticos totales
• Contratos del sector industrial valorados en aproximadamente $ 2.1 mil millones

Ingresos de distribución de gas natural

La distribución de gas natural contribuyó con $ 3.2 mil millones a los ingresos totales de Dominion Energy en 2022.

Segmento de distribución de gas	Ingresos anuales	Territorios de servicio
Gas natural	$ 3.2 mil millones	16 estados

Desarrollo del proyecto de energía renovable

Los proyectos de energía renovable generaron $ 1.5 mil millones en ingresos para Dominion Energy en 2022.

• Ingresos del proyecto solar: $ 850 millones
• Ingresos del proyecto eólico en alta mar: $ 650 millones

Tarifas del programa de eficiencia energética

Los programas de eficiencia energética y respuesta a la demanda generaron $ 420 millones en ingresos adicionales en 2022.

Tipo de programa	Ganancia	Participación del cliente
Programas de eficiencia energética	$ 420 millones	Más de 500,000 participantes

Dominion Energy, Inc. (D) - Canvas Business Model: Value Propositions

You're looking at the core promises Dominion Energy, Inc. (D) makes to its customers and stakeholders as of late 2025. These aren't just mission statements; they are backed by capital plans and operational metrics.

Reliable, regulated energy delivery, with power delivered uninterrupted 99.9% of the time.

Dominion Energy, Inc. (D) emphasizes its operational consistency. Outside of major storms, the company delivers uninterrupted power 99.9% of the time. This reliability is a core tenet, especially as the company navigates massive load growth. The utility is making historic grid upgrades, including completing 123 new transmission projects in the first half of 2024, which included nearly 90 miles of new and rebuilt transmission lines and 13 new substations.

Scalable capacity to support massive, rapid load growth from hyperscale data centers.

The value proposition here is the ability to serve the world's largest data center market. Dominion Energy has seen its forecast for new data center load increase by more than 88% over the past six months, bringing the total forecast to 40.2 GW. Since starting to track this, Dominion Energy has connected approximately 450 data centers, representing nearly 9 GW of capacity. Data center sales currently account for about 26% of total sales for Dominion Energy Virginia (DEV). To support this, Dominion Energy increased its five-year capital expenditure plan to $50.1 billion between 2025 and 2029, up from $43.2 billion previously. The SCC approved a new rate class, GS-5, effective January 1, 2027, for customers with demand of 25 MW or greater to help insulate other customers from this rapid infrastructure buildout.

Commitment to increasingly clean energy, targeting net-zero carbon by 2050.

Dominion Energy, Inc. (D) has a commitment to reach net-zero emissions by 2050 across its power generation and natural gas operations. The 2025 Integrated Resource Plan Update for Dominion Energy Virginia shows that about 75% of the new power generation in the plan is targeted to be carbon-free, with the remaining 25% being natural gas. This aligns with the broader plan where 80% of planned incremental power generation is expected to be carbon-free.

Affordable rates, with residential rates in key areas below the national average.

Despite inflationary pressures and necessary grid investments, Dominion Energy maintains that its residential rates remain below the national average, according to the U.S. Energy Information Administration. The Virginia State Corporation Commission (SCC) approved a base rate increase that will raise the average residential customer's monthly bill by $13.60 over the next two years, which is about 9%. This approved increase is about 30% lower than the $19.57 increase Dominion Energy initially requested over two years. The approved increase breaks down to $11.24 in 2026 and $2.36 in 2027. As of July 1, the average residential customer bill stood at $149.92 per month. The SCC also approved a slight increase to the utility's authorized return on equity, moving it from 9.7% to 9.8%, which is below the 10.4% requested.

Long-term energy security through diversified generation, including nuclear and offshore wind.

Diversification is key to ensuring long-term security, especially with the retirement of coal units. The company operates the 2,098-MW Millstone nuclear power plant in Connecticut, which had a 92% capacity factor in 2024. Furthermore, North Anna's two nuclear reactors received 20-year extensions, allowing operation through 2058 and 2060. On the offshore wind front, the 2.6-GW Coastal Virginia Offshore Wind (CVOW) project is about 66% complete as of Q3 2025 and is set for completion by the end of 2026. The 2024 Integrated Resource Plan also includes plans for approximately 3,400 MW of new offshore wind capacity in addition to CVOW. The plan also incorporates 12,000 MW of new solar and 4,500 MW of new battery storage.

Here's a quick look at the planned incremental generation mix:

Generation Source	Planned Incremental MW	Notes
New Solar	~12,000 MW	More than a 150% increase to existing solar
New Offshore Wind	~3,400 MW	In addition to the 2,600-MW CVOW project
New Battery Storage	~4,500 MW	Part of the clean energy buildout
Small Modular Reactors (SMRs)	Planned start mid-2030s	Future carbon-free resource
Natural Gas	~20% of incremental generation	Used as reliable backup power

The SCC also approved the 944-MW Chesterfield Energy Reliability Center natural gas plant to address near-term reliability threats.

You should review the capital allocation for these projects against the $50.1 billion five-year capex plan through 2029. Finance: draft 13-week cash view by Friday.

Dominion Energy, Inc. (D) - Canvas Business Model: Customer Relationships

You're looking at how Dominion Energy, Inc. manages the connection with the people and businesses it powers across its regulated footprint. It's a relationship defined by geography and regulation, which is quite different from a competitive market.

Regulated relationship model with long-term, exclusive service territories.

Dominion Energy, Inc. operates under a structure where customer relationships are essentially locked in by state boundaries and regulatory approval. This means you don't compete for customers; you serve the ones assigned to you reliably. As of February 27, 2025, the company provided regulated electricity service to a combined 3.6 million homes and businesses across Virginia, North Carolina, and South Carolina. On top of that, they serve about 500,000 regulated natural gas customers, all within South Carolina. The Virginia electric customer base alone is approximately 2.8 million. Growth is steady, with the Virginia customer base expanding by over 1% and the South Carolina electric base by 2% over the past year.

Here's a quick snapshot of that regulated customer base:

Segment Detail	Metric/Count (as of early 2025)	Jurisdiction
Total Regulated Electric Customers	3.6 million homes and businesses	VA, NC, SC
Regulated Natural Gas Customers	500,000 customers	SC only
Virginia Electric Customers (Approximate)	2.8 million	VA
Annual Electric Customer Growth (Past Year)	>1%	VA

Proactive engagement with regulators on rate cases and capital recovery riders.

Because the relationship is regulated, the most critical customer interaction often happens through the State Corporation Commission (SCC) in Virginia, or similar bodies. You have to constantly negotiate the terms of service and cost recovery. For instance, Dominion Energy Virginia filed for its first base rate increase since 1992 in March 2025. The SCC ultimately approved a revenue increase of $565.7 million for 2026 and $209.9 million for 2027. This translates to a monthly bill increase for a typical residential customer of $11.24 in 2026 and an additional $2.36 in 2027. The commission set the authorized Return on Equity at 9.8%, which was lower than the 10.4% Dominion had requested. Also, Dominion proposed moving power capacity costs to the annual fuel rate, which, if granted, would add $10.92 monthly to that typical residential bill starting July 1, 2025.

Dedicated, high-touch contracting and service for large commercial/industrial clients.

For your largest users, especially the data centers driving massive load growth, the relationship shifts to specialized, high-touch contracting. Data centers represented about 26% of Dominion Energy Virginia's total electric load as of December 2024. To manage this, Dominion proposed, and the SCC approved, a new rate class, 'GS-5,' effective January 2027, for customers demanding 25 or more megawatts. This high-touch approach includes strong financial requirements; these large customers must now pay a minimum of 85 percent of their contracted distribution and transmission demand and 60 percent of their generation demand. Furthermore, Dominion had proposed a 14-year commitment for power requests from these high-energy users. For other large commercial and industrial clients, Dominion offers dedicated Large Business Services, including assistance with site selection and infrastructure design.

Digital self-service tools for residential billing and outage reporting.

For the millions of residential customers, the relationship is streamlined through digital channels. The Dominion Energy app is central to this, offering quick access via fingerprint or facial recognition for logging in. Customers use this platform to manage their accounts directly. Key self-service functions include:

• Report an Outage or Emergency.
• Request new service or start, stop, or move service.
• Select billing and payment preferences.
• Access home energy usage information.

The utility also maintains a high standard of reliability, stating that outside of major storms, they deliver uninterrupted power 99.9% of the time.

Finance: draft 13-week cash view by Friday.

Dominion Energy, Inc. (D) - Canvas Business Model: Channels

You see the physical assets as the primary way Dominion Energy, Inc. (D) reaches its customers, and the numbers definitely back that up.

Regulated electric transmission and distribution network in three states.

Dominion Energy, Inc. (D) delivers regulated electricity service across Virginia, North Carolina, and South Carolina to approximately 4.1 million homes and businesses. The electric transmission and distribution (T&D) line network spans approximately 90,300 miles (or 145,324 km). Dominion Energy Virginia alone serves about 2.8 million residential, commercial, industrial and governmental customers.

Metric	Value (Late 2025 Data)	Service Area/Context
Regulated Electric Customers Served	Approximately 4.1 million	Virginia, North Carolina, and South Carolina
Electric T&D Line Network Length	90,300 miles	Total System
Dominion Energy Virginia Customers	Approximately 2.8 million	Regulated electric utility customers

Natural gas distribution pipelines in South Carolina.

For natural gas service, Dominion Energy, Inc. (D) reaches approximately 500,000 customers located in South Carolina. Dominion Energy South Carolina's capital plan for 2025 through 2029 allocates spending of about $6 billion for infrastructure upgrades and additions within its service territory.

Direct connection and dedicated infrastructure for large data center campuses.

The direct connection channel is heavily focused on the massive demand from data centers, particularly in Northern Virginia, which is the world's largest data center market. Dominion Energy, Inc. (D) serves approximately 450 of these data centers. In 2024, the company connected 15 new data centers, adding nearly 1 GW of combined capacity. Management anticipates connecting 15 more data centers in 2025. This segment is so significant that data centers accounted for about 26% of Dominion Energy Virginia's total electric load as of December 2024. The utility has a $50.1 billion infrastructure investment plan set for 2025 to 2029 to support this growth.

• Data Centers Served (Approximate): 450
• New Data Centers Connected in 2024: 15
• Capacity Added from 2024 Connections: Nearly 1 GW
• Projected New Data Centers in 2025: 15
• Data Center Load Share (DEV, Dec 2024): 26%

Online and mobile platforms for customer service and energy management.

Digital channels provide self-service access for customers to manage their accounts. The Dominion Energy app lets residential electric and gas customers log in using fingerprint or facial recognition. Through these digital interfaces, you can report an outage, request service, select billing and payment preferences, and access home energy usage information. Furthermore, an online hub consolidating all assistance programs is scheduled to launch early next month (relative to November 2025).

The utility uses tools like NPS Prism to gather feedback for improving service clarity and handling service requests.

Dominion Energy, Inc. (D) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Dominion Energy, Inc. as of late 2025; it's a mix of traditional utility users and massive, concentrated digital infrastructure loads.

Residential Customers: Dominion Energy, Inc. provides regulated electricity service to approximately 3.6 million homes and businesses across Virginia, North Carolina, and South Carolina. Furthermore, the company provides regulated natural gas service to about 500,000 customers, all located in South Carolina, as of February 27, 2025.

The overall service footprint and customer base context can be seen here:

Service Area	Regulated Electric Customers (Homes & Businesses)	Regulated Gas Customers	Customer Base Growth (Past Year)
Virginia, North Carolina, South Carolina	3.6 million	N/A (Gas only in SC)	Virginia: over 1% growth
South Carolina (Gas Only)	N/A (Included above)	500,000	South Carolina Electric: 2% growth

Commercial and Industrial (C&I): This segment includes businesses and manufacturers across the service footprint, relying on the utility for consistent power delivery. The company is making significant capital bets to serve this expanding commercial demand, with a five-year capital investment plan through 2029 totaling $50.1 billion, of which approximately $17 billion is dedicated specifically to supporting data center growth.

Hyperscale Data Centers: This is the high-growth segment driving much of the near-term infrastructure investment, concentrated in Northern Virginia. As of September 2025, Dominion Energy, Inc. had contracted capacity for these facilities reaching an astounding 47.1 GW. This demand is reshaping the load profile; for instance, data centers accounted for about 26% of Dominion Energy Virginia's total electric load as of December 2024. You need to see the scale of this commitment:

• Contracted capacity as of September 2025: 47.1 GW.
• New demand added from 15 data centers connected in 2024: nearly 1 GW.
• Data centers accounted for 26% of DEV's total electric load in December 2024.
• The company anticipated connecting another 15 data centers in 2025.

Government and Military Installations: Major defense and federal facilities in Virginia form another distinct customer group. Dominion Energy, Inc. has a dedicated sub-group called Government Solutions to deliver sustainable energy solutions to these entities. In the context of Virginia's largest data center market, which is a major driver of load, the utility's forecasting methodology specifically models the 7 largest or fastest growing customers and an eighth segment containing all remaining customers, which often includes large governmental or institutional loads alongside C&I.

Dominion Energy, Inc. (D) - Canvas Business Model: Cost Structure

You're looking at the engine room of Dominion Energy, Inc. (D), and honestly, the cost structure is dominated by the sheer scale of the infrastructure they maintain. It's a capital-intensive game, plain and simple.

The foundation of the cost structure is the massive investment required to keep the lights on and expand capacity. Dominion Energy anticipates spending 50.1 billion across its five-year capital expenditure plan spanning 2025 to 2029. This is up from a previously estimated 43.2 billion, showing an acceleration in necessary spending, largely driven by data center demand.

The bulk of the day-to-day costs are fixed because they own the wires and the power plants. These high fixed costs cover depreciation and amortization, which was 582 million for the three months ended March 31, 2025. Also baked in are significant operating and maintenance expenses, totaling 944 million in that same first quarter.

Fuel and purchased power are major variable costs, though Dominion Energy typically passes these through to customers without profit, as confirmed in recent regulatory filings. Here's a look at those specific costs from the first quarter of 2025:

Expense Category (Q1 2025, millions)	Amount
Electric fuel and other energy-related purchases	962
Purchased electric capacity	9
Purchased gas	147
Total Fuel/Capacity Related	1,118

To support this growth and operations, Dominion Energy carries substantial debt. While the exact long-term debt figure for Q1 2025 isn't explicitly stated as 37.2 billion in the search results, the context shows significant financing activity. Total Liabilities stood at 73,833 million as of Q1 2025, and as of December 31, 2024, total debt was 41.75 billion. To fund current needs, the company anticipated issuing approximately 5.5 billion to 8.0 billion of long-term debt throughout 2025. Interest and related charges for Q1 2025 were 480 million.

Regulatory and compliance costs are a constant pressure point. You see this in the push for cleaner energy, like the Coastal Virginia Offshore Wind (CVOW) project, which resulted in Dominion incurring a charge of 276 million for certain costs it did not expect to recover from customers. Furthermore, the Virginia Clean Economy Act (VCEA) compliance costs are a major factor driving proposed rate increases.

The total operating expenses for the three months ended March 31, 2025, reached 2,853 million. These costs are broken down further:

• Other operations and maintenance: 944 million
• Depreciation and amortization: 582 million
• Other taxes: 209 million

The company is actively managing these costs, as evidenced by the 8.6% decline in heating degree days in Q4 2024 impacting energy demand for space heating.

Finance: draft 13-week cash view by Friday.

Dominion Energy, Inc. (D) - Canvas Business Model: Revenue Streams

The revenue streams for Dominion Energy, Inc. (D) are heavily anchored in its regulated utility operations, supplemented by contracted energy sales from its non-regulated assets.

Regulated electric sales from Dominion Energy Virginia and Dominion Energy South Carolina form the core of the business, providing stable, recurring revenue. For the full year 2024, Dominion Energy Virginia generated $9.58 B in revenue, while Dominion Energy South Carolina generated $3.30 B. Looking at recent quarterly performance for the three months ended September 30, 2025, Dominion Energy Virginia contributed $0.79 per share to operating earnings, and Dominion Energy South Carolina added $0.20 per share. The regulated electric sales growth, weather-normalized, showed a year-over-year increase of 2.5% for the last twelve months ending Q2 2025.

Regulated natural gas distribution sales are concentrated in South Carolina, where Dominion Energy, Inc. serves approximately 500,000 customers.

The overall financial scale is significant; the Total revenue for the trailing twelve months ending September 30, 2025, was $15.813 billion.

Rate-based recovery (riders) on approved capital investments are a crucial component, allowing Dominion Energy, Inc. to recover costs for large projects like the Coastal Virginia Offshore Wind (CVOW) project and general grid upgrades. The estimated total project cost for CVOW increased to approximately $10.7 billion from the original $9.8 billion. Customer cost-sharing mechanisms for CVOW overruns are structured as follows:

Cost Overrun Range (Excluding Financing)	Cost Responsibility
$9.8 billion to $10.3 billion	Customers pay 100%
$10.3 billion to $11.3 billion	Shared 50-50 between Dominion and customers
$11.3 billion to $13.7 billion	Dominion bears 100%

The expected average impact of CVOW over the project's life on a typical residential customer bill is 43 cents per month. Furthermore, Dominion Energy Virginia proposed combining existing generation riders into a single rate adjustment clause, 'Rider GEN'. The projected rate impact for a residential consumer using 1,000 kWh per month under this proposal was a $1.00 per month increase in the first year, followed by a $1.84 per month decrease in the second year. For the nine months ended September 30, 2025, there was a $112 million charge for regulated asset retirements associated with CVOW costs not expected to be recovered from customers.

Contracted energy sales from non-regulated renewable generation assets contribute to the revenue mix. The Contracted Energy segment generated $1.11 B in revenue in fiscal year 2024. For the third quarter of 2025, this segment contributed $0.19 per share to operating earnings, which is nearly double the $0.10 per share contributed in the prior-year period.

The breakdown of revenue by segment for the full year 2024 illustrates the relative size of these streams:

• Dominion Energy Virginia: 66.53% of total revenue.
• Dominion Energy South Carolina: 22.56% of total revenue.
• Contracted Energy: 7.57% of total revenue.

You can see the quarterly revenue progression, which reached $4.53 billion in the third quarter of 2025.