Dominion Energy, Inc. (D): Modelo de Negócios Canvas [Jan-2025 Atualizado]

No cenário dinâmico dos serviços de energia, a Dominion Energy surge como uma potência transformadora, navegando estrategicamente na interseção complexa das operações de utilidade tradicionais e soluções sustentáveis ​​inovadoras. Ao integrar magistralmente tecnologias de energia renovável, infraestrutura avançada de grade e abordagens centradas no cliente, a empresa redefine como as empresas energéticas modernas criam e agregam valor em diversos segmentos de mercado. Esse modelo de negócios Exploration revela o intrincado plano que impulsiona a visão estratégica da Dominion Energy, revelando uma estrutura abrangente de parcerias, recursos e proposições de valor inovadoras que posicionam a empresa na vanguarda do ecossistema de energia em evolução.

Dominion Energy, Inc. (D) - Modelo de Negócios: Parcerias -chave

Parcerias de serviços públicos de energia elétrica com governos estaduais

A Dominion Energy mantém parcerias críticas em vários estados:

Estado	Detalhes da parceria	Contrato regulatório
Virgínia	Comissão da Corporação Estadual de Virginia	Acordo de modernização da grade
Carolina do Sul	Comissão de Serviço Público da Carolina do Sul	Desenvolvimento de infraestrutura energética renovável
Carolina do Norte	Comissão de Utilitários da Carolina do Norte	Programa de transição de energia limpa

Provedores de tecnologia de energia renovável

A Dominion Energy colabora com os principais parceiros de tecnologia renovável:

• Vestas Wind Systems A/S - Tecnologia de turbina eólica
• First Solar, Inc. - Fabricação de painel solar fotovoltaico
• Energia renovável em geral elétrica
• Siemens gamesa energia renovável

Colaboradores de infraestrutura de gás natural

Parcerias estratégicas em infraestrutura de gás natural:

Parceiro	Colaboração de infraestrutura	Valor de investimento
Empresas de Williams	Desenvolvimento de infraestrutura de pipeline	Investimento conjunto de US $ 350 milhões
Transcanada Corporation	Redes de transmissão de gás natural	Projeto colaborativo de US $ 275 milhões

Fabricantes de equipamentos de modernização de grade

Principais parcerias de fabricação de equipamentos:

• ABB LTD - Smart Grid Technologies
• Schneider Electric Se
• Eaton Corporation
• Siemens AG - Sistemas de automação de grade

Empresas de consultoria de conformidade ambiental

Parcerias focadas na conformidade regulatória ambiental:

Empresa de consultoria	Foco de conformidade	Valor anual do contrato
Gerenciamento de Recursos Ambientais	Estratégias de redução de emissões de carbono	US $ 2,1 milhões
Grupo de Soluções de Sustentabilidade	Conformidade energética renovável	US $ 1,8 milhão

Dominion Energy, Inc. (D) - Modelo de Negócios: Atividades -chave

Geração de energia elétrica e transmissão

A Dominion Energy opera 30 instalações de geração elétrica com uma capacidade total de geração elétrica de propriedade de 25.900 megawatts a partir de 2023. O portfólio de geração inclui:

Tipo de geração	Capacidade (megawatts)	Percentagem
Gás natural	11,700	45.2%
Nuclear	5,200	20.1%
Carvão	4,600	17.8%
Energia renovável	4,400	17%

Distribuição e armazenamento de gás natural

A Dominion Energy atende a aproximadamente 7,5 milhões de clientes de gás natural em vários estados, com 51.000 milhas de transmissão de gás natural e dutos de distribuição.

• Taxa anual de transferência de gás natural: 2,8 trilhões de pés cúbicos
• Capacidade de armazenamento de gás natural: 432 bilhões de pés cúbicos
• Capacidade de projeto de dia de pico: 6,5 bilhões de pés cúbicos por dia

Desenvolvimento de projetos de energia renovável

O portfólio de energia renovável da Dominion Energy inclui:

Tipo de energia renovável	Capacidade	Investimento projetado
Projetos solares	3.200 MW	US $ 7,8 bilhões
Vento offshore	2.600 MW	US $ 9,5 bilhões
Vento onshore	1.100 MW	US $ 2,3 bilhões

Manutenção da infraestrutura da grade

Investimento anual de infraestrutura: US $ 4,6 bilhões

• Manutenção da linha de transmissão: 21.000 milhas de linhas de transmissão
• Atualizações de subestações: 500 subestações
• Investimentos de tecnologia de grade inteligente: US $ 620 milhões anualmente

Gerenciamento do programa de eficiência energética

Programas de eficiência energética da Dominion Energy:

• Economia anual de energia: 1,2 milhão de megawatts-horas
• Participação do cliente: 380.000 clientes
• Investimento do programa: US $ 340 milhões anualmente

Dominion Energy, Inc. (D) - Modelo de Negócios: Recursos Principais

Extensas instalações de geração de energia

Capacidade total de geração: 31.400 megawatts a partir de 2023

Tipo de geração	Capacidade (MW)	Percentagem
Gás natural	16,200	51.6%
Nuclear	4,500	14.3%
Solar	3,700	11.8%
Carvão	4,300	13.7%
Hidrelétrico	2,700	8.6%

Infraestrutura de transmissão e distribuição

Total de linhas de transmissão elétrica: 69.000 milhas de circuito

Total de linhas de distribuição elétrica: 157.000 milhas

Engenharia qualificada e força de trabalho técnica

Total de funcionários: 16.300 a partir de 2023

• Profissionais de engenharia: 3.800
• Especialistas técnicos: 5.200
• Equipe operacional: 7.300

Investimentos de energia renovável em larga escala

Projeto renovável	Investimento ($)	Capacidade (MW)
Virginia costeira do vento	9,8 bilhões	2,640
Projetos agrícolas solares	3,2 bilhões	1,500
Instalações de armazenamento de bateria	1,5 bilhão	500

Tecnologias avançadas de gerenciamento de energia

Investimento anual de P&D: US $ 280 milhões

• Tecnologias de grade inteligente
• Infraestrutura de medição avançada
• Sistemas de manutenção preditivos
• Plataformas de otimização de energia movidas pela IA

Dominion Energy, Inc. (D) - Modelo de Negócios: Proposições de Valor

Serviços confiáveis ​​de eletricidade e gás natural

A Dominion Energy atende a aproximadamente 7,5 milhões de clientes em vários estados, incluindo Virgínia, Carolina do Norte e Carolina do Sul. A empresa oferece 26,1 bilhões de quilowatt-hora de eletricidade e 1,8 trilhão de pés cúbicos de gás natural anualmente.

Tipo de serviço	Base de clientes	Entrega anual de energia
Serviços de eletricidade	5,2 milhões de clientes elétricos	26,1 bilhões de kWh
Serviços de gás natural	2,3 milhões de clientes de gás	1,8 trilhão de pés cúbicos

Compromisso com a transição de energia limpa

A Dominion Energy visa reduzir as emissões de carbono em 80% até 2030 e obter emissões líquidas de carbono zero até 2050.

• Investiu US $ 10,4 bilhões em infraestrutura de energia limpa
• Desenvolvimento de 16.000 MW de capacidade de energia renovável
• Implementando 3.000 MW de projetos eólicos offshore

Soluções de energia sustentável e resiliente

A empresa comprometeu US $ 72 bilhões à limpeza de investimentos em energia até 2035, com foco na modernização da rede e na infraestrutura de energia renovável.

Categoria de investimento	Valor do investimento	Linha do tempo
Infraestrutura de energia limpa	US $ 72 bilhões	Até 2035
Modernização da grade	US $ 18,5 bilhões	2024-2030

Preços competitivos para serviços de serviços públicos

A Dominion Energy mantém as taxas competitivas, com preços médios de eletricidade residencial de 12,47 centavos de dólar por quilowatt-hora, que é menor que a média nacional de 14,13 centavos.

Plataformas avançadas de gerenciamento de energia digital

Implementou plataformas digitais com Capacidades de monitoramento de energia em tempo real, atendendo a mais de 1,2 milhão de clientes por meio de infraestrutura avançada de medição.

• Implantação de medidores inteligentes: 2,4 milhões de unidades
• Usuários de aplicativos de gerenciamento de energia digital: 750.000
• Economia média de energia através de plataformas digitais: 8-12%

Dominion Energy, Inc. (D) - Modelo de Negócios: Relacionamentos do Cliente

Contratos de serviço de utilidade de longo prazo

A Dominion Energy atende a aproximadamente 7,5 milhões de clientes em vários estados, incluindo Virgínia, Carolina do Norte, Carolina do Sul e partes da Virgínia Ocidental. A empresa mantém contratos de serviço de utilidade de longo prazo com:

Segmento de clientes	Número de clientes	Receita anual
Clientes residenciais	6,2 milhões	US $ 4,3 bilhões
Clientes comerciais	1,1 milhão	US $ 2,7 bilhões
Clientes industriais	0,2 milhão	US $ 1,5 bilhão

Plataformas de suporte ao cliente digital

A Dominion Energy opera canais de suporte ao cliente digital, incluindo:

• Aplicativo móvel com 1,2 milhão de usuários ativos
• Plataforma de gerenciamento de contas online
• 24/7 de atendimento ao cliente digital chatbot
• Processamento do sistema de pagamento de faturamento baseado na Web 3,8 milhões de transações mensais

Comunicação proativa de infraestrutura

A empresa investe US $ 1,2 bilhão anualmente em manutenção e comunicação de infraestrutura, incluindo:

• Sistema de rastreamento de interrupção em tempo real
• Protocolos de comunicação de emergência
• Notificações de manutenção preditiva

Engajamento do programa de eficiência energética

Os programas de eficiência energética da Dominion Energy incluem:

Tipo de programa	Investimento anual	Participação do cliente
Programas de descontos residenciais	US $ 87 milhões	245.000 participantes
Auditorias de energia comercial	US $ 42 milhões	3.800 clientes comerciais

Investimento comunitário e iniciativas de suporte local

Métricas de engajamento da comunidade:

• Investimento comunitário anual: US $ 45 milhões
• Força de trabalho local: 16.700 funcionários
• Programas de concessão da comunidade que apoiam mais de 500 iniciativas locais

Dominion Energy, Inc. (D) - Modelo de Negócios: Canais

Portais de atendimento ao cliente online

A Dominion Energy opera um portal abrangente de atendimento ao cliente on -line, com 2,7 milhões de contas de usuário registradas a partir de 2023. A plataforma digital processa aproximadamente 1,5 milhão de transações mensais, incluindo pagamentos de contas, rastreamento de uso de energia e solicitações de serviço.

Recurso do canal	Métricas de engajamento do usuário
Usuários de portal online	2,7 milhões de contas registradas
Transações digitais mensais	1,5 milhão de transações
Tempo de atualização do site	99.98%

Aplicativos de gerenciamento de utilitário móvel

O aplicativo móvel Dominion Energy Mais de 1,2 milhão de usuários mensais ativos nas plataformas iOS e Android. Os principais recursos incluem:

• Rastreamento de consumo de energia em tempo real
• Funcionalidade de pagamento da conta
• Relatórios de interrupção e rastreamento
• Recomendações de economia de energia

Centros de atendimento ao cliente físico

A Dominion Energy mantém 42 centros de atendimento ao cliente físico em seus territórios operacionais, atendendo a aproximadamente 7,5 milhões de clientes de serviços públicos em vários estados.

Métrica do centro de serviço	Dados quantitativos
Total de centros físicos	42 locais
Base total de clientes	7,5 milhões de clientes de serviços públicos
Clientes médios diários de walk-in	3.200 clientes

Sistemas diretos de cobrança e comunicação

Processos de energia de domínio 8,3 milhões de declarações de cobrança mensais, com 62% entregues eletronicamente e 38% por meio de correio tradicional. A receita anual de cobrança da empresa atinge US $ 14,6 bilhões.

Eventos de engajamento da comunidade local

Em 2023, a Dominion Energy conduziu 276 eventos de engajamento da comunidade, atingindo aproximadamente 125.000 indivíduos diretamente. Esses eventos se concentram na eficiência energética, na conscientização da segurança e nas iniciativas de sustentabilidade.

Métrica de engajamento da comunidade	Dados anuais
Total de eventos da comunidade	276 eventos
Alcance direto da comunidade	125.000 indivíduos
Categorias de eventos	Eficiência energética, segurança, sustentabilidade

Dominion Energy, Inc. (D) - Modelo de Negócios: Segmentos de Clientes

Consumidores de energia residencial

A Dominion Energy atende a aproximadamente 7,5 milhões de clientes residenciais em vários estados, incluindo Virgínia, Carolina do Sul e Carolina do Norte.

Estado	Clientes residenciais	Conta mensal média
Virgínia	2,6 milhões	$135.47
Carolina do Sul	1,3 milhão	$142.63
Carolina do Norte	1,1 milhão	$128.95

Empresas comerciais e industriais

A Dominion Energy fornece serviços de energia para aproximadamente 1,2 milhão de clientes comerciais e industriais.

• Setor de manufatura: 42% da base de clientes comerciais
• Indústrias de varejo e serviço: 33% da base de clientes comerciais
• Tecnologia e data centers: 15% da base de clientes comerciais
• Outros segmentos comerciais: 10% da base de clientes comerciais

Entidades municipais e governamentais

A Dominion Energy atende a mais de 350 clientes municipais e governamentais em seus territórios de serviço.

Tipo de cliente	Número de clientes	Consumo anual de energia
Governos municipais	225	1,8 bilhão de kWh
Agências estaduais	85	1,2 bilhão de kWh
Instalações federais	40	0,6 bilhão de kWh

Usuários de energia do setor agrícola

A Dominion Energy suporta aproximadamente 12.000 clientes agrícolas em suas regiões de serviço.

• Fazendas e operações agrícolas: 8.500 clientes
• Sistemas de irrigação: 2.500 clientes
• Instalações de processamento agrícola: 1.000 clientes

Clientes de energia institucional em larga escala

A Dominion Energy fornece soluções de energia para 250 clientes institucionais em larga escala.

Segmento institucional	Número de clientes	Consumo anual de energia
Universidades	85	2,5 bilhões de kWh
Hospitais	95	1,8 bilhão de kWh
Instituições de pesquisa	70	1,2 bilhão de kWh

Dominion Energy, Inc. (D) - Modelo de Negócios: Estrutura de Custo

Geração de energia e manutenção de infraestrutura

Custos anuais de manutenção de infraestrutura: US $ 1,2 bilhão

Categoria de infraestrutura	Despesas anuais de manutenção
Usinas de energia	US $ 675 milhões
Linhas de transmissão	US $ 325 milhões
Redes de distribuição	US $ 200 milhões

Investimentos de tecnologia de energia renovável

Investimento total de energia renovável em 2023: US $ 2,7 bilhões

• Investimentos de projeto solar: US $ 850 milhões
• Desenvolvimento de energia eólica: US $ 1,1 bilhão
• Tecnologia de armazenamento de bateria: US $ 750 milhões

Despesas de conformidade regulatória

Custos anuais de conformidade regulatória: US $ 385 milhões

Área de conformidade	Despesa anual
Regulamentos ambientais	US $ 215 milhões
Conformidade de segurança	US $ 95 milhões
Relatórios e auditoria	US $ 75 milhões

Compensação e treinamento de funcionários

Despesas anuais relacionadas aos funcionários: US $ 1,1 bilhão

• Despesas de salário -base: US $ 725 milhões
• Benefícios e seguro: US $ 250 milhões
• Desenvolvimento e Treinamento Profissional: US $ 125 milhões

Iniciativas de proteção ambiental e sustentabilidade

Investimento anual de sustentabilidade: US $ 950 milhões

Iniciativa de Sustentabilidade	Investimento anual
Programas de redução de carbono	US $ 450 milhões
Restauração do ecossistema	US $ 250 milhões
Pesquisa em tecnologia verde	US $ 250 milhões

Dominion Energy, Inc. (D) - Modelo de negócios: fluxos de receita

Vendas de eletricidade para clientes residenciais

Em 2022, a Dominion Energy registrou receita de eletricidade residencial de US $ 7,3 bilhões em seus territórios de serviço.

Segmento de clientes	Receita anual	Número de clientes
Eletricidade residencial	US $ 7,3 bilhões	2,7 milhões

Contratos de energia comercial e industrial

As vendas comerciais e industriais de eletricidade geraram US $ 5,6 bilhões em receita para a Dominion Energy em 2022.

• Grandes contratos comerciais representaram 35% da receita total de energia
• Contratos do setor industrial avaliados em aproximadamente US $ 2,1 bilhões

Receitas de distribuição de gás natural

A distribuição de gás natural contribuiu com US $ 3,2 bilhões para a receita total da Dominion Energy em 2022.

Segmento de distribuição de gás	Receita anual	Territórios de serviço
Gás natural	US $ 3,2 bilhões	16 estados

Desenvolvimento de projetos de energia renovável

Os projetos de energia renovável geraram US $ 1,5 bilhão em receita para a Dominion Energy em 2022.

• Receitas do projeto solar: US $ 850 milhões
• Receitas do projeto eólico offshore: US $ 650 milhões

Taxas do programa de eficiência energética

Os programas de eficiência energética e resposta à demanda geraram US $ 420 milhões em receita adicional em 2022.

Tipo de programa	Receita	Participação do cliente
Programas de eficiência energética	US $ 420 milhões	Mais de 500.000 participantes

Dominion Energy, Inc. (D) - Canvas Business Model: Value Propositions

You're looking at the core promises Dominion Energy, Inc. (D) makes to its customers and stakeholders as of late 2025. These aren't just mission statements; they are backed by capital plans and operational metrics.

Reliable, regulated energy delivery, with power delivered uninterrupted 99.9% of the time.

Dominion Energy, Inc. (D) emphasizes its operational consistency. Outside of major storms, the company delivers uninterrupted power 99.9% of the time. This reliability is a core tenet, especially as the company navigates massive load growth. The utility is making historic grid upgrades, including completing 123 new transmission projects in the first half of 2024, which included nearly 90 miles of new and rebuilt transmission lines and 13 new substations.

Scalable capacity to support massive, rapid load growth from hyperscale data centers.

The value proposition here is the ability to serve the world's largest data center market. Dominion Energy has seen its forecast for new data center load increase by more than 88% over the past six months, bringing the total forecast to 40.2 GW. Since starting to track this, Dominion Energy has connected approximately 450 data centers, representing nearly 9 GW of capacity. Data center sales currently account for about 26% of total sales for Dominion Energy Virginia (DEV). To support this, Dominion Energy increased its five-year capital expenditure plan to $50.1 billion between 2025 and 2029, up from $43.2 billion previously. The SCC approved a new rate class, GS-5, effective January 1, 2027, for customers with demand of 25 MW or greater to help insulate other customers from this rapid infrastructure buildout.

Commitment to increasingly clean energy, targeting net-zero carbon by 2050.

Dominion Energy, Inc. (D) has a commitment to reach net-zero emissions by 2050 across its power generation and natural gas operations. The 2025 Integrated Resource Plan Update for Dominion Energy Virginia shows that about 75% of the new power generation in the plan is targeted to be carbon-free, with the remaining 25% being natural gas. This aligns with the broader plan where 80% of planned incremental power generation is expected to be carbon-free.

Affordable rates, with residential rates in key areas below the national average.

Despite inflationary pressures and necessary grid investments, Dominion Energy maintains that its residential rates remain below the national average, according to the U.S. Energy Information Administration. The Virginia State Corporation Commission (SCC) approved a base rate increase that will raise the average residential customer's monthly bill by $13.60 over the next two years, which is about 9%. This approved increase is about 30% lower than the $19.57 increase Dominion Energy initially requested over two years. The approved increase breaks down to $11.24 in 2026 and $2.36 in 2027. As of July 1, the average residential customer bill stood at $149.92 per month. The SCC also approved a slight increase to the utility's authorized return on equity, moving it from 9.7% to 9.8%, which is below the 10.4% requested.

Long-term energy security through diversified generation, including nuclear and offshore wind.

Diversification is key to ensuring long-term security, especially with the retirement of coal units. The company operates the 2,098-MW Millstone nuclear power plant in Connecticut, which had a 92% capacity factor in 2024. Furthermore, North Anna's two nuclear reactors received 20-year extensions, allowing operation through 2058 and 2060. On the offshore wind front, the 2.6-GW Coastal Virginia Offshore Wind (CVOW) project is about 66% complete as of Q3 2025 and is set for completion by the end of 2026. The 2024 Integrated Resource Plan also includes plans for approximately 3,400 MW of new offshore wind capacity in addition to CVOW. The plan also incorporates 12,000 MW of new solar and 4,500 MW of new battery storage.

Here's a quick look at the planned incremental generation mix:

Generation Source	Planned Incremental MW	Notes
New Solar	~12,000 MW	More than a 150% increase to existing solar
New Offshore Wind	~3,400 MW	In addition to the 2,600-MW CVOW project
New Battery Storage	~4,500 MW	Part of the clean energy buildout
Small Modular Reactors (SMRs)	Planned start mid-2030s	Future carbon-free resource
Natural Gas	~20% of incremental generation	Used as reliable backup power

The SCC also approved the 944-MW Chesterfield Energy Reliability Center natural gas plant to address near-term reliability threats.

You should review the capital allocation for these projects against the $50.1 billion five-year capex plan through 2029. Finance: draft 13-week cash view by Friday.

Dominion Energy, Inc. (D) - Canvas Business Model: Customer Relationships

You're looking at how Dominion Energy, Inc. manages the connection with the people and businesses it powers across its regulated footprint. It's a relationship defined by geography and regulation, which is quite different from a competitive market.

Regulated relationship model with long-term, exclusive service territories.

Dominion Energy, Inc. operates under a structure where customer relationships are essentially locked in by state boundaries and regulatory approval. This means you don't compete for customers; you serve the ones assigned to you reliably. As of February 27, 2025, the company provided regulated electricity service to a combined 3.6 million homes and businesses across Virginia, North Carolina, and South Carolina. On top of that, they serve about 500,000 regulated natural gas customers, all within South Carolina. The Virginia electric customer base alone is approximately 2.8 million. Growth is steady, with the Virginia customer base expanding by over 1% and the South Carolina electric base by 2% over the past year.

Here's a quick snapshot of that regulated customer base:

Segment Detail	Metric/Count (as of early 2025)	Jurisdiction
Total Regulated Electric Customers	3.6 million homes and businesses	VA, NC, SC
Regulated Natural Gas Customers	500,000 customers	SC only
Virginia Electric Customers (Approximate)	2.8 million	VA
Annual Electric Customer Growth (Past Year)	>1%	VA

Proactive engagement with regulators on rate cases and capital recovery riders.

Because the relationship is regulated, the most critical customer interaction often happens through the State Corporation Commission (SCC) in Virginia, or similar bodies. You have to constantly negotiate the terms of service and cost recovery. For instance, Dominion Energy Virginia filed for its first base rate increase since 1992 in March 2025. The SCC ultimately approved a revenue increase of $565.7 million for 2026 and $209.9 million for 2027. This translates to a monthly bill increase for a typical residential customer of $11.24 in 2026 and an additional $2.36 in 2027. The commission set the authorized Return on Equity at 9.8%, which was lower than the 10.4% Dominion had requested. Also, Dominion proposed moving power capacity costs to the annual fuel rate, which, if granted, would add $10.92 monthly to that typical residential bill starting July 1, 2025.

Dedicated, high-touch contracting and service for large commercial/industrial clients.

For your largest users, especially the data centers driving massive load growth, the relationship shifts to specialized, high-touch contracting. Data centers represented about 26% of Dominion Energy Virginia's total electric load as of December 2024. To manage this, Dominion proposed, and the SCC approved, a new rate class, 'GS-5,' effective January 2027, for customers demanding 25 or more megawatts. This high-touch approach includes strong financial requirements; these large customers must now pay a minimum of 85 percent of their contracted distribution and transmission demand and 60 percent of their generation demand. Furthermore, Dominion had proposed a 14-year commitment for power requests from these high-energy users. For other large commercial and industrial clients, Dominion offers dedicated Large Business Services, including assistance with site selection and infrastructure design.

Digital self-service tools for residential billing and outage reporting.

For the millions of residential customers, the relationship is streamlined through digital channels. The Dominion Energy app is central to this, offering quick access via fingerprint or facial recognition for logging in. Customers use this platform to manage their accounts directly. Key self-service functions include:

• Report an Outage or Emergency.
• Request new service or start, stop, or move service.
• Select billing and payment preferences.
• Access home energy usage information.

The utility also maintains a high standard of reliability, stating that outside of major storms, they deliver uninterrupted power 99.9% of the time.

Finance: draft 13-week cash view by Friday.

Dominion Energy, Inc. (D) - Canvas Business Model: Channels

You see the physical assets as the primary way Dominion Energy, Inc. (D) reaches its customers, and the numbers definitely back that up.

Regulated electric transmission and distribution network in three states.

Dominion Energy, Inc. (D) delivers regulated electricity service across Virginia, North Carolina, and South Carolina to approximately 4.1 million homes and businesses. The electric transmission and distribution (T&D) line network spans approximately 90,300 miles (or 145,324 km). Dominion Energy Virginia alone serves about 2.8 million residential, commercial, industrial and governmental customers.

Metric	Value (Late 2025 Data)	Service Area/Context
Regulated Electric Customers Served	Approximately 4.1 million	Virginia, North Carolina, and South Carolina
Electric T&D Line Network Length	90,300 miles	Total System
Dominion Energy Virginia Customers	Approximately 2.8 million	Regulated electric utility customers

Natural gas distribution pipelines in South Carolina.

For natural gas service, Dominion Energy, Inc. (D) reaches approximately 500,000 customers located in South Carolina. Dominion Energy South Carolina's capital plan for 2025 through 2029 allocates spending of about $6 billion for infrastructure upgrades and additions within its service territory.

Direct connection and dedicated infrastructure for large data center campuses.

The direct connection channel is heavily focused on the massive demand from data centers, particularly in Northern Virginia, which is the world's largest data center market. Dominion Energy, Inc. (D) serves approximately 450 of these data centers. In 2024, the company connected 15 new data centers, adding nearly 1 GW of combined capacity. Management anticipates connecting 15 more data centers in 2025. This segment is so significant that data centers accounted for about 26% of Dominion Energy Virginia's total electric load as of December 2024. The utility has a $50.1 billion infrastructure investment plan set for 2025 to 2029 to support this growth.

• Data Centers Served (Approximate): 450
• New Data Centers Connected in 2024: 15
• Capacity Added from 2024 Connections: Nearly 1 GW
• Projected New Data Centers in 2025: 15
• Data Center Load Share (DEV, Dec 2024): 26%

Online and mobile platforms for customer service and energy management.

Digital channels provide self-service access for customers to manage their accounts. The Dominion Energy app lets residential electric and gas customers log in using fingerprint or facial recognition. Through these digital interfaces, you can report an outage, request service, select billing and payment preferences, and access home energy usage information. Furthermore, an online hub consolidating all assistance programs is scheduled to launch early next month (relative to November 2025).

The utility uses tools like NPS Prism to gather feedback for improving service clarity and handling service requests.

Dominion Energy, Inc. (D) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Dominion Energy, Inc. as of late 2025; it's a mix of traditional utility users and massive, concentrated digital infrastructure loads.

Residential Customers: Dominion Energy, Inc. provides regulated electricity service to approximately 3.6 million homes and businesses across Virginia, North Carolina, and South Carolina. Furthermore, the company provides regulated natural gas service to about 500,000 customers, all located in South Carolina, as of February 27, 2025.

The overall service footprint and customer base context can be seen here:

Service Area	Regulated Electric Customers (Homes & Businesses)	Regulated Gas Customers	Customer Base Growth (Past Year)
Virginia, North Carolina, South Carolina	3.6 million	N/A (Gas only in SC)	Virginia: over 1% growth
South Carolina (Gas Only)	N/A (Included above)	500,000	South Carolina Electric: 2% growth

Commercial and Industrial (C&I): This segment includes businesses and manufacturers across the service footprint, relying on the utility for consistent power delivery. The company is making significant capital bets to serve this expanding commercial demand, with a five-year capital investment plan through 2029 totaling $50.1 billion, of which approximately $17 billion is dedicated specifically to supporting data center growth.

Hyperscale Data Centers: This is the high-growth segment driving much of the near-term infrastructure investment, concentrated in Northern Virginia. As of September 2025, Dominion Energy, Inc. had contracted capacity for these facilities reaching an astounding 47.1 GW. This demand is reshaping the load profile; for instance, data centers accounted for about 26% of Dominion Energy Virginia's total electric load as of December 2024. You need to see the scale of this commitment:

• Contracted capacity as of September 2025: 47.1 GW.
• New demand added from 15 data centers connected in 2024: nearly 1 GW.
• Data centers accounted for 26% of DEV's total electric load in December 2024.
• The company anticipated connecting another 15 data centers in 2025.

Government and Military Installations: Major defense and federal facilities in Virginia form another distinct customer group. Dominion Energy, Inc. has a dedicated sub-group called Government Solutions to deliver sustainable energy solutions to these entities. In the context of Virginia's largest data center market, which is a major driver of load, the utility's forecasting methodology specifically models the 7 largest or fastest growing customers and an eighth segment containing all remaining customers, which often includes large governmental or institutional loads alongside C&I.

Dominion Energy, Inc. (D) - Canvas Business Model: Cost Structure

You're looking at the engine room of Dominion Energy, Inc. (D), and honestly, the cost structure is dominated by the sheer scale of the infrastructure they maintain. It's a capital-intensive game, plain and simple.

The foundation of the cost structure is the massive investment required to keep the lights on and expand capacity. Dominion Energy anticipates spending 50.1 billion across its five-year capital expenditure plan spanning 2025 to 2029. This is up from a previously estimated 43.2 billion, showing an acceleration in necessary spending, largely driven by data center demand.

The bulk of the day-to-day costs are fixed because they own the wires and the power plants. These high fixed costs cover depreciation and amortization, which was 582 million for the three months ended March 31, 2025. Also baked in are significant operating and maintenance expenses, totaling 944 million in that same first quarter.

Fuel and purchased power are major variable costs, though Dominion Energy typically passes these through to customers without profit, as confirmed in recent regulatory filings. Here's a look at those specific costs from the first quarter of 2025:

Expense Category (Q1 2025, millions)	Amount
Electric fuel and other energy-related purchases	962
Purchased electric capacity	9
Purchased gas	147
Total Fuel/Capacity Related	1,118

To support this growth and operations, Dominion Energy carries substantial debt. While the exact long-term debt figure for Q1 2025 isn't explicitly stated as 37.2 billion in the search results, the context shows significant financing activity. Total Liabilities stood at 73,833 million as of Q1 2025, and as of December 31, 2024, total debt was 41.75 billion. To fund current needs, the company anticipated issuing approximately 5.5 billion to 8.0 billion of long-term debt throughout 2025. Interest and related charges for Q1 2025 were 480 million.

Regulatory and compliance costs are a constant pressure point. You see this in the push for cleaner energy, like the Coastal Virginia Offshore Wind (CVOW) project, which resulted in Dominion incurring a charge of 276 million for certain costs it did not expect to recover from customers. Furthermore, the Virginia Clean Economy Act (VCEA) compliance costs are a major factor driving proposed rate increases.

The total operating expenses for the three months ended March 31, 2025, reached 2,853 million. These costs are broken down further:

• Other operations and maintenance: 944 million
• Depreciation and amortization: 582 million
• Other taxes: 209 million

The company is actively managing these costs, as evidenced by the 8.6% decline in heating degree days in Q4 2024 impacting energy demand for space heating.

Finance: draft 13-week cash view by Friday.

Dominion Energy, Inc. (D) - Canvas Business Model: Revenue Streams

The revenue streams for Dominion Energy, Inc. (D) are heavily anchored in its regulated utility operations, supplemented by contracted energy sales from its non-regulated assets.

Regulated electric sales from Dominion Energy Virginia and Dominion Energy South Carolina form the core of the business, providing stable, recurring revenue. For the full year 2024, Dominion Energy Virginia generated $9.58 B in revenue, while Dominion Energy South Carolina generated $3.30 B. Looking at recent quarterly performance for the three months ended September 30, 2025, Dominion Energy Virginia contributed $0.79 per share to operating earnings, and Dominion Energy South Carolina added $0.20 per share. The regulated electric sales growth, weather-normalized, showed a year-over-year increase of 2.5% for the last twelve months ending Q2 2025.

Regulated natural gas distribution sales are concentrated in South Carolina, where Dominion Energy, Inc. serves approximately 500,000 customers.

The overall financial scale is significant; the Total revenue for the trailing twelve months ending September 30, 2025, was $15.813 billion.

Rate-based recovery (riders) on approved capital investments are a crucial component, allowing Dominion Energy, Inc. to recover costs for large projects like the Coastal Virginia Offshore Wind (CVOW) project and general grid upgrades. The estimated total project cost for CVOW increased to approximately $10.7 billion from the original $9.8 billion. Customer cost-sharing mechanisms for CVOW overruns are structured as follows:

Cost Overrun Range (Excluding Financing)	Cost Responsibility
$9.8 billion to $10.3 billion	Customers pay 100%
$10.3 billion to $11.3 billion	Shared 50-50 between Dominion and customers
$11.3 billion to $13.7 billion	Dominion bears 100%

The expected average impact of CVOW over the project's life on a typical residential customer bill is 43 cents per month. Furthermore, Dominion Energy Virginia proposed combining existing generation riders into a single rate adjustment clause, 'Rider GEN'. The projected rate impact for a residential consumer using 1,000 kWh per month under this proposal was a $1.00 per month increase in the first year, followed by a $1.84 per month decrease in the second year. For the nine months ended September 30, 2025, there was a $112 million charge for regulated asset retirements associated with CVOW costs not expected to be recovered from customers.

Contracted energy sales from non-regulated renewable generation assets contribute to the revenue mix. The Contracted Energy segment generated $1.11 B in revenue in fiscal year 2024. For the third quarter of 2025, this segment contributed $0.19 per share to operating earnings, which is nearly double the $0.10 per share contributed in the prior-year period.

The breakdown of revenue by segment for the full year 2024 illustrates the relative size of these streams:

• Dominion Energy Virginia: 66.53% of total revenue.
• Dominion Energy South Carolina: 22.56% of total revenue.
• Contracted Energy: 7.57% of total revenue.

You can see the quarterly revenue progression, which reached $4.53 billion in the third quarter of 2025.