Dominion Energy, Inc. (D): Business Model Canvas

In der dynamischen Landschaft der Energiedienstleistungen erweist sich Dominion Energy als transformatives Kraftpaket, das die komplexe Schnittstelle zwischen traditionellen Versorgungsbetrieben und innovativen nachhaltigen Lösungen strategisch steuert. Durch die meisterhafte Integration erneuerbarer Energietechnologien, fortschrittlicher Netzinfrastruktur und kundenorientierter Ansätze definiert das Unternehmen neu, wie moderne Energieunternehmen in verschiedenen Marktsegmenten Werte schaffen und liefern. Diese Business Model Canvas-Untersuchung enthüllt den komplizierten Entwurf, der die strategische Vision von Dominion Energy vorantreibt, und enthüllt einen umfassenden Rahmen aus Partnerschaften, Ressourcen und innovativen Wertversprechen, die das Unternehmen an die Spitze des sich entwickelnden Energieökosystems positionieren.

Dominion Energy, Inc. (D) – Geschäftsmodell: Wichtige Partnerschaften

Partnerschaften zwischen Energieversorgern und Landesregierungen

Dominion Energy unterhält wichtige Partnerschaften in mehreren Bundesstaaten:

Staat	Einzelheiten zur Partnerschaft	Regulierungsvereinbarung
Virginia	Kommission der Virginia State Corporation	Vereinbarung zur Netzmodernisierung
South Carolina	Kommission für den öffentlichen Dienst von South Carolina	Entwicklung der Infrastruktur für erneuerbare Energien
North Carolina	North Carolina Utilities Commission	Programm zur Umstellung auf saubere Energie

Anbieter von Technologien für erneuerbare Energien

Dominion Energy arbeitet mit wichtigen Partnern für erneuerbare Technologien zusammen:

• Vestas Wind Systems A/S – Windturbinentechnologie
• First Solar, Inc. – Herstellung von Photovoltaik-Solarmodulen
• General Electric Erneuerbare Energie
• Siemens Gamesa Renewable Energy

Mitarbeiter der Erdgasinfrastruktur

Strategische Partnerschaften in der Erdgasinfrastruktur:

Partner	Infrastrukturzusammenarbeit	Investitionswert
Williams-Unternehmen	Entwicklung der Pipeline-Infrastruktur	Gemeinsame Investition von 350 Millionen US-Dollar
Transcanada Corporation	Erdgastransportnetze	Gemeinschaftsprojekt im Wert von 275 Millionen US-Dollar

Hersteller von Netzmodernisierungsgeräten

Wichtige Partnerschaften bei der Herstellung von Geräten:

• ABB Ltd – Smart-Grid-Technologien
• Schneider Electric SE
• Eaton Corporation
• Siemens AG – Netzautomatisierungssysteme

Beratungsunternehmen für Umwelt-Compliance

Partnerschaften mit Schwerpunkt auf der Einhaltung von Umweltvorschriften:

Beratungsunternehmen	Compliance-Fokus	Jährlicher Vertragswert
Umweltressourcenmanagement	Strategien zur Reduzierung der CO2-Emissionen	2,1 Millionen US-Dollar
Gruppe für Nachhaltigkeitslösungen	Einhaltung erneuerbarer Energien	1,8 Millionen US-Dollar

Dominion Energy, Inc. (D) – Geschäftsmodell: Hauptaktivitäten

Stromerzeugung und -übertragung

Dominion Energy betreibt 30 Stromerzeugungsanlagen mit einer gesamten eigenen Stromerzeugungskapazität von 25.900 Megawatt (Stand 2023). Das Erzeugungsportfolio umfasst:

Generationstyp	Kapazität (Megawatt)	Prozentsatz
Erdgas	11,700	45.2%
Nuklear	5,200	20.1%
Kohle	4,600	17.8%
Erneuerbare Energie	4,400	17%

Erdgasverteilung und -speicherung

Dominion Energy beliefert rund 7,5 Millionen Erdgaskunden in mehreren Bundesstaaten mit 51.000 Meilen Erdgastransport- und -verteilungspipelines.

• Jährlicher Erdgasdurchsatz: 2,8 Billionen Kubikfuß
• Erdgasspeicherkapazität: 432 Milliarden Kubikfuß
• Maximale Tagesauslegungskapazität: 6,5 Milliarden Kubikfuß pro Tag

Projektentwicklung für erneuerbare Energien

Das Portfolio erneuerbarer Energien von Dominion Energy umfasst:

Art der erneuerbaren Energie	Kapazität	Geplante Investition
Solarprojekte	3.200 MW	7,8 Milliarden US-Dollar
Offshore-Wind	2.600 MW	9,5 Milliarden US-Dollar
Onshore-Wind	1.100 MW	2,3 Milliarden US-Dollar

Wartung der Netzinfrastruktur

Jährliche Infrastrukturinvestitionen: 4,6 Milliarden US-Dollar

• Wartung der Übertragungsleitungen: 21.000 Meilen Übertragungsleitungen
• Umspannwerk-Upgrades: 500 Umspannwerke
• Investitionen in Smart-Grid-Technologie: 620 Millionen US-Dollar pro Jahr

Management von Energieeffizienzprogrammen

Die Energieeffizienzprogramme von Dominion Energy:

• Jährliche Energieeinsparung: 1,2 Millionen Megawattstunden
• Kundenbeteiligung: 380.000 Kunden
• Programminvestition: 340 Millionen US-Dollar jährlich

Dominion Energy, Inc. (D) – Geschäftsmodell: Schlüsselressourcen

Umfangreiche Energieerzeugungsanlagen

Gesamterzeugungskapazität: 31.400 Megawatt (Stand 2023).

Generationstyp	Kapazität (MW)	Prozentsatz
Erdgas	16,200	51.6%
Nuklear	4,500	14.3%
Solar	3,700	11.8%
Kohle	4,300	13.7%
Wasserkraft	2,700	8.6%

Übertragungs- und Verteilungsinfrastruktur

Gesamte elektrische Übertragungsleitungen: 69.000 Streckenmeilen

Gesamte Stromverteilungsleitungen: 157.000 Meilen

Qualifizierte Ingenieure und technische Arbeitskräfte

Gesamtbeschäftigung: 16.300 Stand 2023

• Ingenieursfachkräfte: 3.800
• Technische Spezialisten: 5.200
• Betriebspersonal: 7.300

Groß angelegte Investitionen in erneuerbare Energien

Erneuerbares Projekt	Investition ($)	Kapazität (MW)
Offshore-Wind an der Küste von Virginia	9,8 Milliarden	2,640
Solarparkprojekte	3,2 Milliarden	1,500
Batteriespeicheranlagen	1,5 Milliarden	500

Fortschrittliche Energiemanagementtechnologien

Jährliche F&E-Investition: 280 Millionen US-Dollar

• Smart-Grid-Technologien
• Fortschrittliche Messinfrastruktur
• Vorausschauende Wartungssysteme
• KI-gestützte Energieoptimierungsplattformen

Dominion Energy, Inc. (D) – Geschäftsmodell: Wertversprechen

Zuverlässige Strom- und Erdgasdienstleistungen

Dominion Energy beliefert rund 7,5 Millionen Kunden in mehreren Bundesstaaten, darunter Virginia, North Carolina und South Carolina. Das Unternehmen liefert jährlich 26,1 Milliarden Kilowattstunden Strom und 1,8 Billionen Kubikfuß Erdgas.

Servicetyp	Kundenstamm	Jährliche Energielieferung
Elektrizitätsdienstleistungen	5,2 Millionen Stromkunden	26,1 Milliarden kWh
Erdgasdienstleistungen	2,3 Millionen Gaskunden	1,8 Billionen Kubikfuß

Engagement für den Übergang zu sauberer Energie

Ziel von Dominion Energy ist es, die CO2-Emissionen bis 2030 um 80 % zu reduzieren und bis 2050 Netto-CO2-Emissionen von Null zu erreichen.

• 10,4 Milliarden US-Dollar in die Infrastruktur für saubere Energie investiert
• Entwicklung einer erneuerbaren Energiekapazität von 16.000 MW
• Umsetzung von 3.000 MW Offshore-Windprojekten

Nachhaltige und belastbare Energielösungen

Das Unternehmen hat bis 2035 72 Milliarden US-Dollar für Investitionen in saubere Energie bereitgestellt und konzentriert sich dabei auf die Modernisierung des Netzes und die Infrastruktur für erneuerbare Energien.

Anlagekategorie	Investitionsbetrag	Zeitleiste
Saubere Energieinfrastruktur	72 Milliarden Dollar	Bis 2035
Netzmodernisierung	18,5 Milliarden US-Dollar	2024-2030

Wettbewerbsfähige Preise für Versorgungsdienstleistungen

Dominion Energy behält wettbewerbsfähige Tarife bei, mit durchschnittlichen Strompreisen für Privathaushalte von 12,47 Cent pro Kilowattstunde, was unter dem nationalen Durchschnitt von 14,13 Cent liegt.

Fortschrittliche digitale Energiemanagementplattformen

Implementierte digitale Plattformen mit Echtzeit-Energieüberwachungsfunktionen, das über 1,2 Millionen Kunden über eine fortschrittliche Messinfrastruktur bedient.

• Smart-Meter-Einsatz: 2,4 Millionen Einheiten
• Nutzer der digitalen Energiemanagement-App: 750.000
• Durchschnittliche Energieeinsparungen durch digitale Plattformen: 8-12 %

Dominion Energy, Inc. (D) – Geschäftsmodell: Kundenbeziehungen

Langfristige Versorgungsverträge

Dominion Energy beliefert rund 7,5 Millionen Kunden in mehreren Bundesstaaten, darunter Virginia, North Carolina, South Carolina und Teile von West Virginia. Das Unternehmen unterhält langfristige Versorgungsverträge mit:

Kundensegment	Anzahl der Kunden	Jahresumsatz
Privatkunden	6,2 Millionen	4,3 Milliarden US-Dollar
Gewerbliche Kunden	1,1 Millionen	2,7 Milliarden US-Dollar
Industriekunden	0,2 Millionen	1,5 Milliarden US-Dollar

Digitale Kundensupport-Plattformen

Dominion Energy betreibt digitale Kundensupportkanäle, darunter:

• Mobile App mit 1,2 Millionen aktiven Nutzern
• Online-Kontoverwaltungsplattform
• 24/7 digitaler Kundenservice-Chatbot
• Webbasiertes Rechnungszahlungssystem, das 3,8 Millionen monatliche Transaktionen verarbeitet

Proaktive Infrastrukturkommunikation

Das Unternehmen investiert jährlich 1,2 Milliarden US-Dollar in die Wartung und Kommunikation der Infrastruktur, darunter:

• Echtzeit-Ausfallverfolgungssystem
• Protokolle für die Notfallkommunikation
• Benachrichtigungen zur vorausschauenden Wartung

Engagement im Energieeffizienzprogramm

Zu den Energieeffizienzprogrammen von Dominion Energy gehören:

Programmtyp	Jährliche Investition	Kundenbeteiligung
Wohnrabattprogramme	87 Millionen Dollar	245.000 Teilnehmer
Gewerbliche Energieaudits	42 Millionen Dollar	3.800 Geschäftskunden

Gemeinschaftsinvestitionen und lokale Unterstützungsinitiativen

Kennzahlen zum Community-Engagement:

• Jährliche Gemeinschaftsinvestition: 45 Millionen US-Dollar
• Lokale Belegschaft: 16.700 Mitarbeiter
• Community-Förderprogramme zur Unterstützung von mehr als 500 lokalen Initiativen

Dominion Energy, Inc. (D) – Geschäftsmodell: Kanäle

Online-Kundendienstportale

Dominion Energy betreibt ein umfassendes Online-Kundendienstportal mit 2,7 Millionen registrierten Benutzerkonten (Stand 2023). Die digitale Plattform verarbeitet etwa 1,5 Millionen monatliche Transaktionen, einschließlich Rechnungszahlungen, Verfolgung des Energieverbrauchs und Serviceanfragen.

Kanalfunktion	Kennzahlen zum Benutzerengagement
Benutzer des Online-Portals	2,7 Millionen registrierte Konten
Monatliche digitale Transaktionen	1,5 Millionen Transaktionen
Website-Verfügbarkeit	99.98%

Mobile Utility-Management-Anwendungen

Die mobile Dominion Energy-App unterstützt über 1,2 Millionen aktive monatliche Benutzer auf iOS- und Android-Plattformen. Zu den Hauptmerkmalen gehören:

• Verfolgung des Energieverbrauchs in Echtzeit
• Rechnungszahlungsfunktion
• Ausfallberichte und -verfolgung
• Empfehlungen zum Energiesparen

Physische Kundendienstzentren

Dominion Energy unterhält in seinen Betriebsgebieten 42 physische Kundendienstzentren und betreut rund 7,5 Millionen Versorgungskunden in mehreren Bundesstaaten.

Service-Center-Metrik	Quantitative Daten
Totale physische Zentren	42 Standorte
Gesamter Kundenstamm	7,5 Millionen Versorgungskunden
Durchschnittliche tägliche Laufkundschaft	3.200 Kunden

Direktabrechnungs- und Kommunikationssysteme

Dominion Energy-Prozesse 8,3 Millionen monatliche Abrechnungen, wobei 62 % elektronisch und 38 % per Post zugestellt wurden. Der jährliche Abrechnungsumsatz des Unternehmens beläuft sich auf 14,6 Milliarden US-Dollar.

Lokale Community-Engagement-Events

Im Jahr 2023 führte Dominion Energy 276 Community-Engagement-Veranstaltungen durch und erreichte damit etwa 125.000 Personen direkt. Der Schwerpunkt dieser Veranstaltungen liegt auf Energieeffizienz, Sicherheitsbewusstsein und Nachhaltigkeitsinitiativen.

Community-Engagement-Metrik	Jährliche Daten
Gesamtzahl der Community-Events	276 Veranstaltungen
Direkte Community-Reichweite	125.000 Personen
Veranstaltungskategorien	Energieeffizienz, Sicherheit, Nachhaltigkeit

Dominion Energy, Inc. (D) – Geschäftsmodell: Kundensegmente

Energieverbraucher in Privathaushalten

Dominion Energy beliefert rund 7,5 Millionen Privatkunden in mehreren Bundesstaaten, darunter Virginia, South Carolina und North Carolina.

Staat	Privatkunden	Durchschnittliche monatliche Rechnung
Virginia	2,6 Millionen	$135.47
South Carolina	1,3 Millionen	$142.63
North Carolina	1,1 Millionen	$128.95

Handels- und Industrieunternehmen

Dominion Energy bietet Energiedienstleistungen für rund 1,2 Millionen Gewerbe- und Industriekunden an.

• Verarbeitendes Gewerbe: 42 % des gewerblichen Kundenstamms
• Einzelhandel und Dienstleistungsgewerbe: 33 % des gewerblichen Kundenstamms
• Technologie- und Rechenzentren: 15 % des gewerblichen Kundenstamms
• Andere gewerbliche Segmente: 10 % des gewerblichen Kundenstamms

Kommunale und staatliche Stellen

Dominion Energy bedient über 350 kommunale und staatliche Kunden in seinen Servicegebieten.

Clienttyp	Anzahl der Kunden	Jährlicher Energieverbrauch
Kommunalverwaltungen	225	1,8 Milliarden kWh
Staatliche Behörden	85	1,2 Milliarden kWh
Bundeseinrichtungen	40	0,6 Milliarden kWh

Energieverbraucher im Agrarsektor

Dominion Energy unterstützt rund 12.000 landwirtschaftliche Kunden in seinen Serviceregionen.

• Bauernhöfe und landwirtschaftliche Betriebe: 8.500 Kunden
• Bewässerungssysteme: 2.500 Kunden
• Landwirtschaftliche Verarbeitungsbetriebe: 1.000 Kunden

Große institutionelle Energiekunden

Dominion Energy bietet Energielösungen für 250 große institutionelle Kunden.

Institutionelles Segment	Anzahl der Kunden	Jährlicher Energieverbrauch
Universitäten	85	2,5 Milliarden kWh
Krankenhäuser	95	1,8 Milliarden kWh
Forschungseinrichtungen	70	1,2 Milliarden kWh

Dominion Energy, Inc. (D) – Geschäftsmodell: Kostenstruktur

Stromerzeugung und Infrastrukturwartung

Jährliche Wartungskosten für die Infrastruktur: 1,2 Milliarden US-Dollar

Kategorie „Infrastruktur“.	Jährlicher Wartungsaufwand
Kraftwerke	675 Millionen Dollar
Übertragungsleitungen	325 Millionen Dollar
Vertriebsnetze	200 Millionen Dollar

Investitionen in Technologien für erneuerbare Energien

Gesamtinvestitionen in erneuerbare Energien im Jahr 2023: 2,7 Milliarden US-Dollar

• Investitionen in Solarprojekte: 850 Millionen US-Dollar
• Entwicklung der Windenergie: 1,1 Milliarden US-Dollar
• Batteriespeichertechnologie: 750 Millionen US-Dollar

Kosten für die Einhaltung gesetzlicher Vorschriften

Jährliche Kosten für die Einhaltung gesetzlicher Vorschriften: 385 Millionen US-Dollar

Compliance-Bereich	Jährliche Ausgaben
Umweltvorschriften	215 Millionen Dollar
Sicherheitskonformität	95 Millionen Dollar
Berichterstattung und Prüfung	75 Millionen Dollar

Vergütung und Schulung der Mitarbeiter

Gesamte jährliche mitarbeiterbezogene Ausgaben: 1,1 Milliarden US-Dollar

• Grundgehaltsausgaben: 725 Millionen US-Dollar
• Leistungen und Versicherung: 250 Millionen US-Dollar
• Berufliche Entwicklung und Ausbildung: 125 Millionen US-Dollar

Umweltschutz- und Nachhaltigkeitsinitiativen

Jährliche Nachhaltigkeitsinvestition: 950 Millionen US-Dollar

Nachhaltigkeitsinitiative	Jährliche Investition
Programme zur Kohlenstoffreduzierung	450 Millionen Dollar
Wiederherstellung des Ökosystems	250 Millionen Dollar
Grüne Technologieforschung	250 Millionen Dollar

Dominion Energy, Inc. (D) – Geschäftsmodell: Einnahmequellen

Stromverkauf an Privatkunden

Im Jahr 2022 meldete Dominion Energy in seinen Versorgungsgebieten einen Stromumsatz für Privathaushalte von 7,3 Milliarden US-Dollar.

Kundensegment	Jahresumsatz	Anzahl der Kunden
Wohnstrom	7,3 Milliarden US-Dollar	2,7 Millionen

Kommerzielle und industrielle Energieverträge

Der kommerzielle und industrielle Stromverkauf brachte Dominion Energy im Jahr 2022 einen Umsatz von 5,6 Milliarden US-Dollar ein.

• Große kommerzielle Verträge machten 35 % des gesamten Energieumsatzes aus
• Verträge im Industriesektor im Wert von etwa 2,1 Milliarden US-Dollar

Einnahmen aus der Erdgasverteilung

Die Erdgasverteilung trug im Jahr 2022 3,2 Milliarden US-Dollar zum Gesamtumsatz von Dominion Energy bei.

Segment Gasverteilung	Jahresumsatz	Servicegebiete
Erdgas	3,2 Milliarden US-Dollar	16 Staaten

Projektentwicklung für erneuerbare Energien

Projekte im Bereich erneuerbare Energien generierten im Jahr 2022 einen Umsatz von 1,5 Milliarden US-Dollar für Dominion Energy.

• Einnahmen aus Solarprojekten: 850 Millionen US-Dollar
• Einnahmen aus Offshore-Windprojekten: 650 Millionen US-Dollar

Gebühren für das Energieeffizienzprogramm

Energieeffizienz- und Demand-Response-Programme generierten im Jahr 2022 zusätzliche Einnahmen in Höhe von 420 Millionen US-Dollar.

Programmtyp	Einnahmen	Kundenbeteiligung
Energieeffizienzprogramme	420 Millionen Dollar	Über 500.000 Teilnehmer

Dominion Energy, Inc. (D) - Canvas Business Model: Value Propositions

You're looking at the core promises Dominion Energy, Inc. (D) makes to its customers and stakeholders as of late 2025. These aren't just mission statements; they are backed by capital plans and operational metrics.

Reliable, regulated energy delivery, with power delivered uninterrupted 99.9% of the time.

Dominion Energy, Inc. (D) emphasizes its operational consistency. Outside of major storms, the company delivers uninterrupted power 99.9% of the time. This reliability is a core tenet, especially as the company navigates massive load growth. The utility is making historic grid upgrades, including completing 123 new transmission projects in the first half of 2024, which included nearly 90 miles of new and rebuilt transmission lines and 13 new substations.

Scalable capacity to support massive, rapid load growth from hyperscale data centers.

The value proposition here is the ability to serve the world's largest data center market. Dominion Energy has seen its forecast for new data center load increase by more than 88% over the past six months, bringing the total forecast to 40.2 GW. Since starting to track this, Dominion Energy has connected approximately 450 data centers, representing nearly 9 GW of capacity. Data center sales currently account for about 26% of total sales for Dominion Energy Virginia (DEV). To support this, Dominion Energy increased its five-year capital expenditure plan to $50.1 billion between 2025 and 2029, up from $43.2 billion previously. The SCC approved a new rate class, GS-5, effective January 1, 2027, for customers with demand of 25 MW or greater to help insulate other customers from this rapid infrastructure buildout.

Commitment to increasingly clean energy, targeting net-zero carbon by 2050.

Dominion Energy, Inc. (D) has a commitment to reach net-zero emissions by 2050 across its power generation and natural gas operations. The 2025 Integrated Resource Plan Update for Dominion Energy Virginia shows that about 75% of the new power generation in the plan is targeted to be carbon-free, with the remaining 25% being natural gas. This aligns with the broader plan where 80% of planned incremental power generation is expected to be carbon-free.

Affordable rates, with residential rates in key areas below the national average.

Despite inflationary pressures and necessary grid investments, Dominion Energy maintains that its residential rates remain below the national average, according to the U.S. Energy Information Administration. The Virginia State Corporation Commission (SCC) approved a base rate increase that will raise the average residential customer's monthly bill by $13.60 over the next two years, which is about 9%. This approved increase is about 30% lower than the $19.57 increase Dominion Energy initially requested over two years. The approved increase breaks down to $11.24 in 2026 and $2.36 in 2027. As of July 1, the average residential customer bill stood at $149.92 per month. The SCC also approved a slight increase to the utility's authorized return on equity, moving it from 9.7% to 9.8%, which is below the 10.4% requested.

Long-term energy security through diversified generation, including nuclear and offshore wind.

Diversification is key to ensuring long-term security, especially with the retirement of coal units. The company operates the 2,098-MW Millstone nuclear power plant in Connecticut, which had a 92% capacity factor in 2024. Furthermore, North Anna's two nuclear reactors received 20-year extensions, allowing operation through 2058 and 2060. On the offshore wind front, the 2.6-GW Coastal Virginia Offshore Wind (CVOW) project is about 66% complete as of Q3 2025 and is set for completion by the end of 2026. The 2024 Integrated Resource Plan also includes plans for approximately 3,400 MW of new offshore wind capacity in addition to CVOW. The plan also incorporates 12,000 MW of new solar and 4,500 MW of new battery storage.

Here's a quick look at the planned incremental generation mix:

Generation Source	Planned Incremental MW	Notes
New Solar	~12,000 MW	More than a 150% increase to existing solar
New Offshore Wind	~3,400 MW	In addition to the 2,600-MW CVOW project
New Battery Storage	~4,500 MW	Part of the clean energy buildout
Small Modular Reactors (SMRs)	Planned start mid-2030s	Future carbon-free resource
Natural Gas	~20% of incremental generation	Used as reliable backup power

The SCC also approved the 944-MW Chesterfield Energy Reliability Center natural gas plant to address near-term reliability threats.

You should review the capital allocation for these projects against the $50.1 billion five-year capex plan through 2029. Finance: draft 13-week cash view by Friday.

Dominion Energy, Inc. (D) - Canvas Business Model: Customer Relationships

You're looking at how Dominion Energy, Inc. manages the connection with the people and businesses it powers across its regulated footprint. It's a relationship defined by geography and regulation, which is quite different from a competitive market.

Regulated relationship model with long-term, exclusive service territories.

Dominion Energy, Inc. operates under a structure where customer relationships are essentially locked in by state boundaries and regulatory approval. This means you don't compete for customers; you serve the ones assigned to you reliably. As of February 27, 2025, the company provided regulated electricity service to a combined 3.6 million homes and businesses across Virginia, North Carolina, and South Carolina. On top of that, they serve about 500,000 regulated natural gas customers, all within South Carolina. The Virginia electric customer base alone is approximately 2.8 million. Growth is steady, with the Virginia customer base expanding by over 1% and the South Carolina electric base by 2% over the past year.

Here's a quick snapshot of that regulated customer base:

Segment Detail	Metric/Count (as of early 2025)	Jurisdiction
Total Regulated Electric Customers	3.6 million homes and businesses	VA, NC, SC
Regulated Natural Gas Customers	500,000 customers	SC only
Virginia Electric Customers (Approximate)	2.8 million	VA
Annual Electric Customer Growth (Past Year)	>1%	VA

Proactive engagement with regulators on rate cases and capital recovery riders.

Because the relationship is regulated, the most critical customer interaction often happens through the State Corporation Commission (SCC) in Virginia, or similar bodies. You have to constantly negotiate the terms of service and cost recovery. For instance, Dominion Energy Virginia filed for its first base rate increase since 1992 in March 2025. The SCC ultimately approved a revenue increase of $565.7 million for 2026 and $209.9 million for 2027. This translates to a monthly bill increase for a typical residential customer of $11.24 in 2026 and an additional $2.36 in 2027. The commission set the authorized Return on Equity at 9.8%, which was lower than the 10.4% Dominion had requested. Also, Dominion proposed moving power capacity costs to the annual fuel rate, which, if granted, would add $10.92 monthly to that typical residential bill starting July 1, 2025.

Dedicated, high-touch contracting and service for large commercial/industrial clients.

For your largest users, especially the data centers driving massive load growth, the relationship shifts to specialized, high-touch contracting. Data centers represented about 26% of Dominion Energy Virginia's total electric load as of December 2024. To manage this, Dominion proposed, and the SCC approved, a new rate class, 'GS-5,' effective January 2027, for customers demanding 25 or more megawatts. This high-touch approach includes strong financial requirements; these large customers must now pay a minimum of 85 percent of their contracted distribution and transmission demand and 60 percent of their generation demand. Furthermore, Dominion had proposed a 14-year commitment for power requests from these high-energy users. For other large commercial and industrial clients, Dominion offers dedicated Large Business Services, including assistance with site selection and infrastructure design.

Digital self-service tools for residential billing and outage reporting.

For the millions of residential customers, the relationship is streamlined through digital channels. The Dominion Energy app is central to this, offering quick access via fingerprint or facial recognition for logging in. Customers use this platform to manage their accounts directly. Key self-service functions include:

• Report an Outage or Emergency.
• Request new service or start, stop, or move service.
• Select billing and payment preferences.
• Access home energy usage information.

The utility also maintains a high standard of reliability, stating that outside of major storms, they deliver uninterrupted power 99.9% of the time.

Finance: draft 13-week cash view by Friday.

Dominion Energy, Inc. (D) - Canvas Business Model: Channels

You see the physical assets as the primary way Dominion Energy, Inc. (D) reaches its customers, and the numbers definitely back that up.

Regulated electric transmission and distribution network in three states.

Dominion Energy, Inc. (D) delivers regulated electricity service across Virginia, North Carolina, and South Carolina to approximately 4.1 million homes and businesses. The electric transmission and distribution (T&D) line network spans approximately 90,300 miles (or 145,324 km). Dominion Energy Virginia alone serves about 2.8 million residential, commercial, industrial and governmental customers.

Metric	Value (Late 2025 Data)	Service Area/Context
Regulated Electric Customers Served	Approximately 4.1 million	Virginia, North Carolina, and South Carolina
Electric T&D Line Network Length	90,300 miles	Total System
Dominion Energy Virginia Customers	Approximately 2.8 million	Regulated electric utility customers

Natural gas distribution pipelines in South Carolina.

For natural gas service, Dominion Energy, Inc. (D) reaches approximately 500,000 customers located in South Carolina. Dominion Energy South Carolina's capital plan for 2025 through 2029 allocates spending of about $6 billion for infrastructure upgrades and additions within its service territory.

Direct connection and dedicated infrastructure for large data center campuses.

The direct connection channel is heavily focused on the massive demand from data centers, particularly in Northern Virginia, which is the world's largest data center market. Dominion Energy, Inc. (D) serves approximately 450 of these data centers. In 2024, the company connected 15 new data centers, adding nearly 1 GW of combined capacity. Management anticipates connecting 15 more data centers in 2025. This segment is so significant that data centers accounted for about 26% of Dominion Energy Virginia's total electric load as of December 2024. The utility has a $50.1 billion infrastructure investment plan set for 2025 to 2029 to support this growth.

• Data Centers Served (Approximate): 450
• New Data Centers Connected in 2024: 15
• Capacity Added from 2024 Connections: Nearly 1 GW
• Projected New Data Centers in 2025: 15
• Data Center Load Share (DEV, Dec 2024): 26%

Online and mobile platforms for customer service and energy management.

Digital channels provide self-service access for customers to manage their accounts. The Dominion Energy app lets residential electric and gas customers log in using fingerprint or facial recognition. Through these digital interfaces, you can report an outage, request service, select billing and payment preferences, and access home energy usage information. Furthermore, an online hub consolidating all assistance programs is scheduled to launch early next month (relative to November 2025).

The utility uses tools like NPS Prism to gather feedback for improving service clarity and handling service requests.

Dominion Energy, Inc. (D) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Dominion Energy, Inc. as of late 2025; it's a mix of traditional utility users and massive, concentrated digital infrastructure loads.

Residential Customers: Dominion Energy, Inc. provides regulated electricity service to approximately 3.6 million homes and businesses across Virginia, North Carolina, and South Carolina. Furthermore, the company provides regulated natural gas service to about 500,000 customers, all located in South Carolina, as of February 27, 2025.

The overall service footprint and customer base context can be seen here:

Service Area	Regulated Electric Customers (Homes & Businesses)	Regulated Gas Customers	Customer Base Growth (Past Year)
Virginia, North Carolina, South Carolina	3.6 million	N/A (Gas only in SC)	Virginia: over 1% growth
South Carolina (Gas Only)	N/A (Included above)	500,000	South Carolina Electric: 2% growth

Commercial and Industrial (C&I): This segment includes businesses and manufacturers across the service footprint, relying on the utility for consistent power delivery. The company is making significant capital bets to serve this expanding commercial demand, with a five-year capital investment plan through 2029 totaling $50.1 billion, of which approximately $17 billion is dedicated specifically to supporting data center growth.

Hyperscale Data Centers: This is the high-growth segment driving much of the near-term infrastructure investment, concentrated in Northern Virginia. As of September 2025, Dominion Energy, Inc. had contracted capacity for these facilities reaching an astounding 47.1 GW. This demand is reshaping the load profile; for instance, data centers accounted for about 26% of Dominion Energy Virginia's total electric load as of December 2024. You need to see the scale of this commitment:

• Contracted capacity as of September 2025: 47.1 GW.
• New demand added from 15 data centers connected in 2024: nearly 1 GW.
• Data centers accounted for 26% of DEV's total electric load in December 2024.
• The company anticipated connecting another 15 data centers in 2025.

Government and Military Installations: Major defense and federal facilities in Virginia form another distinct customer group. Dominion Energy, Inc. has a dedicated sub-group called Government Solutions to deliver sustainable energy solutions to these entities. In the context of Virginia's largest data center market, which is a major driver of load, the utility's forecasting methodology specifically models the 7 largest or fastest growing customers and an eighth segment containing all remaining customers, which often includes large governmental or institutional loads alongside C&I.

Dominion Energy, Inc. (D) - Canvas Business Model: Cost Structure

You're looking at the engine room of Dominion Energy, Inc. (D), and honestly, the cost structure is dominated by the sheer scale of the infrastructure they maintain. It's a capital-intensive game, plain and simple.

The foundation of the cost structure is the massive investment required to keep the lights on and expand capacity. Dominion Energy anticipates spending 50.1 billion across its five-year capital expenditure plan spanning 2025 to 2029. This is up from a previously estimated 43.2 billion, showing an acceleration in necessary spending, largely driven by data center demand.

The bulk of the day-to-day costs are fixed because they own the wires and the power plants. These high fixed costs cover depreciation and amortization, which was 582 million for the three months ended March 31, 2025. Also baked in are significant operating and maintenance expenses, totaling 944 million in that same first quarter.

Fuel and purchased power are major variable costs, though Dominion Energy typically passes these through to customers without profit, as confirmed in recent regulatory filings. Here's a look at those specific costs from the first quarter of 2025:

Expense Category (Q1 2025, millions)	Amount
Electric fuel and other energy-related purchases	962
Purchased electric capacity	9
Purchased gas	147
Total Fuel/Capacity Related	1,118

To support this growth and operations, Dominion Energy carries substantial debt. While the exact long-term debt figure for Q1 2025 isn't explicitly stated as 37.2 billion in the search results, the context shows significant financing activity. Total Liabilities stood at 73,833 million as of Q1 2025, and as of December 31, 2024, total debt was 41.75 billion. To fund current needs, the company anticipated issuing approximately 5.5 billion to 8.0 billion of long-term debt throughout 2025. Interest and related charges for Q1 2025 were 480 million.

Regulatory and compliance costs are a constant pressure point. You see this in the push for cleaner energy, like the Coastal Virginia Offshore Wind (CVOW) project, which resulted in Dominion incurring a charge of 276 million for certain costs it did not expect to recover from customers. Furthermore, the Virginia Clean Economy Act (VCEA) compliance costs are a major factor driving proposed rate increases.

The total operating expenses for the three months ended March 31, 2025, reached 2,853 million. These costs are broken down further:

• Other operations and maintenance: 944 million
• Depreciation and amortization: 582 million
• Other taxes: 209 million

The company is actively managing these costs, as evidenced by the 8.6% decline in heating degree days in Q4 2024 impacting energy demand for space heating.

Finance: draft 13-week cash view by Friday.

Dominion Energy, Inc. (D) - Canvas Business Model: Revenue Streams

The revenue streams for Dominion Energy, Inc. (D) are heavily anchored in its regulated utility operations, supplemented by contracted energy sales from its non-regulated assets.

Regulated electric sales from Dominion Energy Virginia and Dominion Energy South Carolina form the core of the business, providing stable, recurring revenue. For the full year 2024, Dominion Energy Virginia generated $9.58 B in revenue, while Dominion Energy South Carolina generated $3.30 B. Looking at recent quarterly performance for the three months ended September 30, 2025, Dominion Energy Virginia contributed $0.79 per share to operating earnings, and Dominion Energy South Carolina added $0.20 per share. The regulated electric sales growth, weather-normalized, showed a year-over-year increase of 2.5% for the last twelve months ending Q2 2025.

Regulated natural gas distribution sales are concentrated in South Carolina, where Dominion Energy, Inc. serves approximately 500,000 customers.

The overall financial scale is significant; the Total revenue for the trailing twelve months ending September 30, 2025, was $15.813 billion.

Rate-based recovery (riders) on approved capital investments are a crucial component, allowing Dominion Energy, Inc. to recover costs for large projects like the Coastal Virginia Offshore Wind (CVOW) project and general grid upgrades. The estimated total project cost for CVOW increased to approximately $10.7 billion from the original $9.8 billion. Customer cost-sharing mechanisms for CVOW overruns are structured as follows:

Cost Overrun Range (Excluding Financing)	Cost Responsibility
$9.8 billion to $10.3 billion	Customers pay 100%
$10.3 billion to $11.3 billion	Shared 50-50 between Dominion and customers
$11.3 billion to $13.7 billion	Dominion bears 100%

The expected average impact of CVOW over the project's life on a typical residential customer bill is 43 cents per month. Furthermore, Dominion Energy Virginia proposed combining existing generation riders into a single rate adjustment clause, 'Rider GEN'. The projected rate impact for a residential consumer using 1,000 kWh per month under this proposal was a $1.00 per month increase in the first year, followed by a $1.84 per month decrease in the second year. For the nine months ended September 30, 2025, there was a $112 million charge for regulated asset retirements associated with CVOW costs not expected to be recovered from customers.

Contracted energy sales from non-regulated renewable generation assets contribute to the revenue mix. The Contracted Energy segment generated $1.11 B in revenue in fiscal year 2024. For the third quarter of 2025, this segment contributed $0.19 per share to operating earnings, which is nearly double the $0.10 per share contributed in the prior-year period.

The breakdown of revenue by segment for the full year 2024 illustrates the relative size of these streams:

• Dominion Energy Virginia: 66.53% of total revenue.
• Dominion Energy South Carolina: 22.56% of total revenue.
• Contracted Energy: 7.57% of total revenue.

You can see the quarterly revenue progression, which reached $4.53 billion in the third quarter of 2025.