Dominion Energy, Inc. (D): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage dynamique des services énergétiques, l'énergie de Dominion apparaît comme une puissance transformatrice, naviguant stratégiquement à l'intersection complexe des opérations de services publics traditionnelles et des solutions durables innovantes. En intégrant magistralement les technologies d'énergie renouvelable, une infrastructure de réseau avancé et des approches centrées sur le client, la société redéfinit la façon dont les entreprises énergétiques modernes créent et fournissent de la valeur à travers divers segments de marché. Cette exploration de toile de modèle commercial dévoile le plan complexe qui propulse la vision stratégique de Dominion Energy, révélant un cadre complet de partenariats, de ressources et de propositions de valeur innovantes qui positionnent l'entreprise à la pointe de l'écosystème énergétique en évolution.

Dominion Energy, Inc. (D) - Modèle commercial: partenariats clés

Partenariats électriques avec les gouvernements des États

Dominion Energy maintient des partenariats critiques dans plusieurs États:

État	Détails du partenariat	Accord réglementaire
Virginie	Commission de Virginia State Corporation	Accord de modernisation de la grille
Caroline du Sud	Commission de la fonction publique de Caroline du Sud	Développement d'infrastructures d'énergie renouvelable
Caroline du Nord	Commission des services publics de Caroline du Nord	Programme de transition énergétique propre

Fournisseurs de technologies d'énergie renouvelable

Dominion Energy collabore avec les principaux partenaires des technologies renouvelables:

• Vestas Wind Systems A / S - Technologie des éoliennes
• First Solar, Inc. - Fabrication du panneau solaire photovoltaïque
• Énergie générale de renouvellement électrique
• Siemens Gamesa Energie renouvelable

Collaborateurs d'infrastructure de gaz naturel

Partenariats stratégiques dans l'infrastructure du gaz naturel:

Partenaire	Collaboration des infrastructures	Valeur d'investissement
Compagnies de Williams	Développement d'infrastructures de pipeline	350 millions de dollars d'investissement conjoint
TRANSCANADA CORPORATION	Réseaux de transmission du gaz naturel	Projet collaboratif de 275 millions de dollars

Fabricants d'équipements de modernisation de la grille

Partenariats clés de fabrication d'équipements:

• ABB LTD - Smart Grid Technologies
• Schneider Electric SE
• Eaton Corporation
• Siemens AG - Systèmes d'automatisation du réseau

Sociétés de conseil en conformité environnementale

Partenariats axés sur la conformité réglementaire environnementale:

Cabinet de conseil	Focus de la conformité	Valeur du contrat annuel
Gestion des ressources environnementales	Stratégies de réduction des émissions de carbone	2,1 millions de dollars
Groupe de solutions de durabilité	Conformité aux énergies renouvelables	1,8 million de dollars

Dominion Energy, Inc. (D) - Modèle commercial: activités clés

Génération d'électricité et transmission électrique

Dominion Energy exploite 30 installations de production électrique avec une capacité de production électrique totale de 25 900 mégawatts en 2023. Le portefeuille de génération comprend:

Type de génération	Capacité (Megawatts)	Pourcentage
Gaz naturel	11,700	45.2%
Nucléaire	5,200	20.1%
Charbon	4,600	17.8%
Énergie renouvelable	4,400	17%

Distribution et stockage du gaz naturel

Dominion Energy dessert environ 7,5 millions de clients de gaz naturel dans plusieurs États avec 51 000 miles de pipelines de transmission et de distribution de gaz naturel.

• Débit annuel du gaz naturel: 2,8 billions de pieds cubes
• Capacité de stockage du gaz naturel: 432 milliards de pieds cubes
• Capacité de conception de la journée de pointe: 6,5 milliards de pieds cubes par jour

Développement du projet d'énergie renouvelable

Le portefeuille des énergies renouvelables de Dominion Energy comprend:

Type d'énergie renouvelable	Capacité	Investissement projeté
Projets solaires	3 200 MW	7,8 milliards de dollars
Vent offshore	2 600 MW	9,5 milliards de dollars
Vent à terre	1 100 MW	2,3 milliards de dollars

Maintenance des infrastructures de grille

Investissement annuel sur les infrastructures: 4,6 milliards de dollars

• Entretien des lignes de transmission: 21 000 miles de lignes de transmission
• Mises à niveau de la sous-station: 500 sous-stations
• Investissements technologiques intelligents: 620 millions de dollars par an

Gestion du programme d'efficacité énergétique

Programmes d'efficacité énergétique de Dominion Energy:

• Économies d'énergie annuelles: 1,2 million de mégawattheures
• Participation des clients: 380 000 clients
• Investissement du programme: 340 millions de dollars par an

Dominion Energy, Inc. (D) - Modèle commercial: Ressources clés

Installations de production d'électricité étendues

Capacité de production totale: 31 400 mégawatts à partir de 2023

Type de génération	Capacité (MW)	Pourcentage
Gaz naturel	16,200	51.6%
Nucléaire	4,500	14.3%
Solaire	3,700	11.8%
Charbon	4,300	13.7%
Hydro-électrique	2,700	8.6%

Infrastructure de transmission et de distribution

Lignes de transmission électrique totale: 69 000 miles de circuit

Lignes de distribution électrique totale: 157 000 miles

Ingénierie qualifiée et main-d'œuvre technique

Total des employés: 16 300 en 2023

• Professionnels d'ingénierie: 3 800
• Spécialistes techniques: 5 200
• Personnel opérationnel: 7 300

Investissements en énergie renouvelable à grande échelle

Projet renouvelable	Investissement ($)	Capacité (MW)
Virginie côtière au large du vent	9,8 milliards	2,640
Projets de ferme solaire	3,2 milliards	1,500
Installations de stockage de batteries	1,5 milliard	500

Technologies avancées de gestion de l'énergie

Investissement annuel de R&D: 280 millions de dollars

• Technologies de grille intelligente
• Infrastructure de mesure avancée
• Systèmes de maintenance prédictive
• Plates-formes d'optimisation d'énergie alimentées par l'IA

Dominion Energy, Inc. (D) - Modèle d'entreprise: propositions de valeur

Services fiables à l'électricité et au gaz naturel

Dominion Energy dessert environ 7,5 millions de clients dans plusieurs États, dont Virginia, la Caroline du Nord et la Caroline du Sud. La société offre 26,1 milliards de kilowattheures d'électricité et 1,8 billion de pieds cubes de gaz naturel par an.

Type de service	Clientèle	Livraison d'énergie annuelle
Services d'électricité	5,2 millions de clients électriques	26,1 milliards de kWh
Services de gaz naturel	2,3 millions de clients gazeux	1,8 billion de pieds cubes

Engagement à propre transition énergétique

Dominion Energy vise à réduire les émissions de carbone de 80% d'ici 2030 et à réaliser des émissions de carbone nettes zéro d'ici 2050.

• Investi 10,4 milliards de dollars dans une infrastructure d'énergie propre
• Développer 16 000 MW de capacité d'énergie renouvelable
• Mise en œuvre de 3 000 MW de projets éoliens offshore

Solutions énergétiques durables et résilientes

La société a engagé 72 milliards de dollars à des investissements en énergie propre jusqu'en 2035, en se concentrant sur la modernisation du réseau et les infrastructures d'énergie renouvelable.

Catégorie d'investissement	Montant d'investissement	Chronologie
Infrastructure d'énergie propre	72 milliards de dollars	Jusqu'en 2035
Modernisation de la grille	18,5 milliards de dollars	2024-2030

Prix ​​compétitifs pour les services publics

Dominion Energy maintient des taux compétitifs, avec des prix moyens d'électricité résidentielle de 12,47 cents par kilowatt-heure, ce qui est inférieur à la moyenne nationale de 14,13 cents.

Plates-formes avancées de gestion de l'énergie numérique

Implémenté les plateformes numériques avec Capacités de surveillance de l'énergie en temps réel, servant plus de 1,2 million de clients grâce à des infrastructures de comptage avancées.

• Déploiement de compteur intelligent: 2,4 millions d'unités
• Utilisateurs d'applications de gestion de l'énergie numérique: 750 000
• Économies d'énergie moyens via les plates-formes numériques: 8-12%

Dominion Energy, Inc. (D) - Modèle d'entreprise: relations avec les clients

Contrats de services de services publics à long terme

Dominion Energy dessert environ 7,5 millions de clients dans plusieurs États, dont la Virginie, la Caroline du Nord, la Caroline du Sud et certaines parties de la Virginie-Occidentale. La Société maintient des contrats de services de services publics à long terme avec:

Segment de clientèle	Nombre de clients	Revenus annuels
Clients résidentiels	6,2 millions	4,3 milliards de dollars
Clients commerciaux	1,1 million	2,7 milliards de dollars
Clients industriels	0,2 million	1,5 milliard de dollars

Plates-formes de support client numérique

Dominion Energy exploite des canaux de support client numérique, notamment:

• Application mobile avec 1,2 million d'utilisateurs actifs
• Plateforme de gestion des comptes en ligne
• Chatbot de service client numérique 24/7
• Traitement du système de paiement de factures sur le Web 3,8 millions de transactions mensuelles

Communication d'infrastructure proactive

La société investit 1,2 milliard de dollars par an en maintenance et communication sur les infrastructures, notamment:

• Système de suivi des panneaux de panne en temps réel
• Protocoles de communication d'urgence
• Notifications de maintenance prédictive

Engagement du programme d'efficacité énergétique

Les programmes d'efficacité énergétique de Dominion Energy comprennent:

Type de programme	Investissement annuel	Participation du client
Programmes de remise résidentielle	87 millions de dollars	245 000 participants
Audits d'énergie commerciale	42 millions de dollars	3 800 clients commerciaux

Investissement communautaire et initiatives de soutien local

Métriques d'engagement communautaire:

• Investissement communautaire annuel: 45 millions de dollars
• Travail local: 16 700 employés
• Programmes de subventions communautaires soutenant plus de 500 initiatives locales

Dominion Energy, Inc. (D) - Modèle commercial: canaux

Portails de service à la clientèle en ligne

Dominion Energy exploite un portail de service client complet en ligne avec 2,7 millions de comptes d'utilisateurs enregistrés à partir de 2023. La plate-forme numérique traite environ 1,5 million de transactions mensuelles, y compris les paiements de factures, le suivi de la consommation d'énergie et les demandes de service.

Fonctionnalité de canal	Métriques d'engagement des utilisateurs
Utilisateurs de portail en ligne	2,7 millions de comptes enregistrés
Transactions numériques mensuelles	1,5 million de transactions
Time de disponibilité du site Web	99.98%

Applications de gestion des services publics mobiles

L'application mobile Dominion Energy prend en charge Plus de 1,2 million d'utilisateurs mensuels actifs Sur les plates-formes iOS et Android. Les caractéristiques clés comprennent:

• Suivi de consommation d'énergie en temps réel
• Fonctionnalité de paiement des factures
• Reportage et suivi des panneaux
• Recommandations d'économie d'énergie

Centres de service client physique

Dominion Energy maintient 42 centres de service à la clientèle physiques sur ses territoires opérationnels, desservant environ 7,5 millions de clients de services publics dans plusieurs États.

Métrique du centre de service	Données quantitatives
Centres physiques totaux	42 emplacements
Total de clientèle	7,5 millions de clients des services publics
Clients quotidiens moyens de rendez-vous	3 200 clients

Systèmes de facturation directe et de communication

Processus d'énergie de la domination 8,3 millions de déclarations de facturation mensuelles, avec 62% livré électroniquement et 38% par courrier traditionnel. Le chiffre d'affaires annuel de la société atteint 14,6 milliards de dollars.

Événements d'engagement communautaire local

En 2023, Dominion Energy a organisé 276 événements d'engagement communautaire, atteignant directement environ 125 000 individus. Ces événements se concentrent sur l'efficacité énergétique, la sensibilisation à la sécurité et les initiatives de durabilité.

Métrique de l'engagement communautaire	Données annuelles
Événements communautaires totaux	276 événements
Trache directe de la communauté	125 000 personnes
Catégories d'événements	Efficacité énergétique, sécurité, durabilité

Dominion Energy, Inc. (D) - Modèle d'entreprise: segments de clientèle

Consommateurs d'énergie résidentielle

Dominion Energy dessert environ 7,5 millions de clients résidentiels dans plusieurs États, dont Virginia, la Caroline du Sud et la Caroline du Nord.

État	Clients résidentiels	Facture mensuelle moyenne
Virginie	2,6 millions	$135.47
Caroline du Sud	1,3 million	$142.63
Caroline du Nord	1,1 million	$128.95

Entreprises commerciales et industrielles

Dominion Energy fournit des services énergétiques à environ 1,2 million de clients commerciaux et industriels.

• Secteur de fabrication: 42% de la clientèle commerciale
• Industries de la vente au détail et des services: 33% de la clientèle commerciale
• Technologie et centres de données: 15% de la clientèle commerciale
• Autres segments commerciaux: 10% de la clientèle commerciale

Entités municipales et gouvernementales

Dominion Energy dessert plus de 350 clients municipaux et gouvernementaux dans ses territoires de service.

Type de client	Nombre de clients	Consommation d'énergie annuelle
Gouvernements municipaux	225	1,8 milliard de kWh
Agences d'État	85	1,2 milliard de kWh
Installations fédérales	40	0,6 milliard de kWh

Utilisateurs d'énergie du secteur agricole

Dominion Energy soutient environ 12 000 clients agricoles dans ses régions de service.

• Fermes et opérations agricoles: 8 500 clients
• Systèmes d'irrigation: 2 500 clients
• Installations de traitement agricole: 1 000 clients

Clients à l'énergie institutionnelle à grande échelle

Dominion Energy fournit des solutions énergétiques à 250 clients institutionnels à grande échelle.

Segment institutionnel	Nombre de clients	Consommation d'énergie annuelle
Universités	85	2,5 milliards de kWh
Hôpitaux	95	1,8 milliard de kWh
Institutions de recherche	70	1,2 milliard de kWh

Dominion Energy, Inc. (D) - Modèle d'entreprise: Structure des coûts

Production d'électricité et maintenance des infrastructures

Coûts annuels de maintenance des infrastructures: 1,2 milliard de dollars

Catégorie d'infrastructure	Dépenses de maintenance annuelles
Centrales électriques	675 millions de dollars
Lignes de transmission	325 millions de dollars
Réseaux de distribution	200 millions de dollars

Investissements en technologie des énergies renouvelables

Investissement total des énergies renouvelables en 2023: 2,7 milliards de dollars

• Investissements du projet solaire: 850 millions de dollars
• Développement d'énergie éolienne: 1,1 milliard de dollars
• Technologie de stockage de batteries: 750 millions de dollars

Frais de conformité réglementaire

Coûts de conformité réglementaire annuels: 385 millions de dollars

Zone de conformité	Dépenses annuelles
Règlements environnementaux	215 millions de dollars
Conformité à la sécurité	95 millions de dollars
Rapports et audit	75 millions de dollars

Compensation et formation des employés

Total des dépenses annuelles liées aux employés: 1,1 milliard de dollars

• Dépenses de salaire de base: 725 millions de dollars
• Avantages et assurance: 250 millions de dollars
• Développement professionnel et formation: 125 millions de dollars

Initiatives de protection de l'environnement et de durabilité

Investissement annuel sur la durabilité: 950 millions de dollars

Initiative de durabilité	Investissement annuel
Programmes de réduction du carbone	450 millions de dollars
Restauration de l'écosystème	250 millions de dollars
Recherche sur la technologie verte	250 millions de dollars

Dominion Energy, Inc. (D) - Modèle commercial: Strots de revenus

Ventes d'électricité aux clients résidentiels

En 2022, Dominion Energy a déclaré des revenus d'électricité résidentielle de 7,3 milliards de dollars dans ses territoires de service.

Segment de clientèle	Revenus annuels	Nombre de clients
Électricité résidentielle	7,3 milliards de dollars	2,7 millions

Contrats énergétiques commerciaux et industriels

Les ventes d'électricité commerciale et industrielle ont généré 5,6 milliards de dollars de revenus pour Dominion Energy en 2022.

• Les grands contrats commerciaux représentaient 35% des revenus énergétiques totaux
• Des contrats du secteur industriel évalués à environ 2,1 milliards de dollars

Revenus de distribution du gaz naturel

La distribution du gaz naturel a contribué à 3,2 milliards de dollars aux revenus totaux de Dominion Energy en 2022.

Segment de distribution de gaz	Revenus annuels	Territoires de service
Gaz naturel	3,2 milliards de dollars	16 États

Développement du projet d'énergie renouvelable

Les projets d'énergie renouvelable ont généré 1,5 milliard de dollars de revenus pour Dominion Energy en 2022.

• Revenus du projet solaire: 850 millions de dollars
• Revenus du projet éolien offshore: 650 millions de dollars

Frais de programme d'efficacité énergétique

Les programmes d'efficacité énergétique et de réponse à la demande ont généré 420 millions de dollars de revenus supplémentaires en 2022.

Type de programme	Revenu	Participation du client
Programmes d'efficacité énergétique	420 millions de dollars	Plus de 500 000 participants

Dominion Energy, Inc. (D) - Canvas Business Model: Value Propositions

You're looking at the core promises Dominion Energy, Inc. (D) makes to its customers and stakeholders as of late 2025. These aren't just mission statements; they are backed by capital plans and operational metrics.

Reliable, regulated energy delivery, with power delivered uninterrupted 99.9% of the time.

Dominion Energy, Inc. (D) emphasizes its operational consistency. Outside of major storms, the company delivers uninterrupted power 99.9% of the time. This reliability is a core tenet, especially as the company navigates massive load growth. The utility is making historic grid upgrades, including completing 123 new transmission projects in the first half of 2024, which included nearly 90 miles of new and rebuilt transmission lines and 13 new substations.

Scalable capacity to support massive, rapid load growth from hyperscale data centers.

The value proposition here is the ability to serve the world's largest data center market. Dominion Energy has seen its forecast for new data center load increase by more than 88% over the past six months, bringing the total forecast to 40.2 GW. Since starting to track this, Dominion Energy has connected approximately 450 data centers, representing nearly 9 GW of capacity. Data center sales currently account for about 26% of total sales for Dominion Energy Virginia (DEV). To support this, Dominion Energy increased its five-year capital expenditure plan to $50.1 billion between 2025 and 2029, up from $43.2 billion previously. The SCC approved a new rate class, GS-5, effective January 1, 2027, for customers with demand of 25 MW or greater to help insulate other customers from this rapid infrastructure buildout.

Commitment to increasingly clean energy, targeting net-zero carbon by 2050.

Dominion Energy, Inc. (D) has a commitment to reach net-zero emissions by 2050 across its power generation and natural gas operations. The 2025 Integrated Resource Plan Update for Dominion Energy Virginia shows that about 75% of the new power generation in the plan is targeted to be carbon-free, with the remaining 25% being natural gas. This aligns with the broader plan where 80% of planned incremental power generation is expected to be carbon-free.

Affordable rates, with residential rates in key areas below the national average.

Despite inflationary pressures and necessary grid investments, Dominion Energy maintains that its residential rates remain below the national average, according to the U.S. Energy Information Administration. The Virginia State Corporation Commission (SCC) approved a base rate increase that will raise the average residential customer's monthly bill by $13.60 over the next two years, which is about 9%. This approved increase is about 30% lower than the $19.57 increase Dominion Energy initially requested over two years. The approved increase breaks down to $11.24 in 2026 and $2.36 in 2027. As of July 1, the average residential customer bill stood at $149.92 per month. The SCC also approved a slight increase to the utility's authorized return on equity, moving it from 9.7% to 9.8%, which is below the 10.4% requested.

Long-term energy security through diversified generation, including nuclear and offshore wind.

Diversification is key to ensuring long-term security, especially with the retirement of coal units. The company operates the 2,098-MW Millstone nuclear power plant in Connecticut, which had a 92% capacity factor in 2024. Furthermore, North Anna's two nuclear reactors received 20-year extensions, allowing operation through 2058 and 2060. On the offshore wind front, the 2.6-GW Coastal Virginia Offshore Wind (CVOW) project is about 66% complete as of Q3 2025 and is set for completion by the end of 2026. The 2024 Integrated Resource Plan also includes plans for approximately 3,400 MW of new offshore wind capacity in addition to CVOW. The plan also incorporates 12,000 MW of new solar and 4,500 MW of new battery storage.

Here's a quick look at the planned incremental generation mix:

Generation Source	Planned Incremental MW	Notes
New Solar	~12,000 MW	More than a 150% increase to existing solar
New Offshore Wind	~3,400 MW	In addition to the 2,600-MW CVOW project
New Battery Storage	~4,500 MW	Part of the clean energy buildout
Small Modular Reactors (SMRs)	Planned start mid-2030s	Future carbon-free resource
Natural Gas	~20% of incremental generation	Used as reliable backup power

The SCC also approved the 944-MW Chesterfield Energy Reliability Center natural gas plant to address near-term reliability threats.

You should review the capital allocation for these projects against the $50.1 billion five-year capex plan through 2029. Finance: draft 13-week cash view by Friday.

Dominion Energy, Inc. (D) - Canvas Business Model: Customer Relationships

You're looking at how Dominion Energy, Inc. manages the connection with the people and businesses it powers across its regulated footprint. It's a relationship defined by geography and regulation, which is quite different from a competitive market.

Regulated relationship model with long-term, exclusive service territories.

Dominion Energy, Inc. operates under a structure where customer relationships are essentially locked in by state boundaries and regulatory approval. This means you don't compete for customers; you serve the ones assigned to you reliably. As of February 27, 2025, the company provided regulated electricity service to a combined 3.6 million homes and businesses across Virginia, North Carolina, and South Carolina. On top of that, they serve about 500,000 regulated natural gas customers, all within South Carolina. The Virginia electric customer base alone is approximately 2.8 million. Growth is steady, with the Virginia customer base expanding by over 1% and the South Carolina electric base by 2% over the past year.

Here's a quick snapshot of that regulated customer base:

Segment Detail	Metric/Count (as of early 2025)	Jurisdiction
Total Regulated Electric Customers	3.6 million homes and businesses	VA, NC, SC
Regulated Natural Gas Customers	500,000 customers	SC only
Virginia Electric Customers (Approximate)	2.8 million	VA
Annual Electric Customer Growth (Past Year)	>1%	VA

Proactive engagement with regulators on rate cases and capital recovery riders.

Because the relationship is regulated, the most critical customer interaction often happens through the State Corporation Commission (SCC) in Virginia, or similar bodies. You have to constantly negotiate the terms of service and cost recovery. For instance, Dominion Energy Virginia filed for its first base rate increase since 1992 in March 2025. The SCC ultimately approved a revenue increase of $565.7 million for 2026 and $209.9 million for 2027. This translates to a monthly bill increase for a typical residential customer of $11.24 in 2026 and an additional $2.36 in 2027. The commission set the authorized Return on Equity at 9.8%, which was lower than the 10.4% Dominion had requested. Also, Dominion proposed moving power capacity costs to the annual fuel rate, which, if granted, would add $10.92 monthly to that typical residential bill starting July 1, 2025.

Dedicated, high-touch contracting and service for large commercial/industrial clients.

For your largest users, especially the data centers driving massive load growth, the relationship shifts to specialized, high-touch contracting. Data centers represented about 26% of Dominion Energy Virginia's total electric load as of December 2024. To manage this, Dominion proposed, and the SCC approved, a new rate class, 'GS-5,' effective January 2027, for customers demanding 25 or more megawatts. This high-touch approach includes strong financial requirements; these large customers must now pay a minimum of 85 percent of their contracted distribution and transmission demand and 60 percent of their generation demand. Furthermore, Dominion had proposed a 14-year commitment for power requests from these high-energy users. For other large commercial and industrial clients, Dominion offers dedicated Large Business Services, including assistance with site selection and infrastructure design.

Digital self-service tools for residential billing and outage reporting.

For the millions of residential customers, the relationship is streamlined through digital channels. The Dominion Energy app is central to this, offering quick access via fingerprint or facial recognition for logging in. Customers use this platform to manage their accounts directly. Key self-service functions include:

• Report an Outage or Emergency.
• Request new service or start, stop, or move service.
• Select billing and payment preferences.
• Access home energy usage information.

The utility also maintains a high standard of reliability, stating that outside of major storms, they deliver uninterrupted power 99.9% of the time.

Finance: draft 13-week cash view by Friday.

Dominion Energy, Inc. (D) - Canvas Business Model: Channels

You see the physical assets as the primary way Dominion Energy, Inc. (D) reaches its customers, and the numbers definitely back that up.

Regulated electric transmission and distribution network in three states.

Dominion Energy, Inc. (D) delivers regulated electricity service across Virginia, North Carolina, and South Carolina to approximately 4.1 million homes and businesses. The electric transmission and distribution (T&D) line network spans approximately 90,300 miles (or 145,324 km). Dominion Energy Virginia alone serves about 2.8 million residential, commercial, industrial and governmental customers.

Metric	Value (Late 2025 Data)	Service Area/Context
Regulated Electric Customers Served	Approximately 4.1 million	Virginia, North Carolina, and South Carolina
Electric T&D Line Network Length	90,300 miles	Total System
Dominion Energy Virginia Customers	Approximately 2.8 million	Regulated electric utility customers

Natural gas distribution pipelines in South Carolina.

For natural gas service, Dominion Energy, Inc. (D) reaches approximately 500,000 customers located in South Carolina. Dominion Energy South Carolina's capital plan for 2025 through 2029 allocates spending of about $6 billion for infrastructure upgrades and additions within its service territory.

Direct connection and dedicated infrastructure for large data center campuses.

The direct connection channel is heavily focused on the massive demand from data centers, particularly in Northern Virginia, which is the world's largest data center market. Dominion Energy, Inc. (D) serves approximately 450 of these data centers. In 2024, the company connected 15 new data centers, adding nearly 1 GW of combined capacity. Management anticipates connecting 15 more data centers in 2025. This segment is so significant that data centers accounted for about 26% of Dominion Energy Virginia's total electric load as of December 2024. The utility has a $50.1 billion infrastructure investment plan set for 2025 to 2029 to support this growth.

• Data Centers Served (Approximate): 450
• New Data Centers Connected in 2024: 15
• Capacity Added from 2024 Connections: Nearly 1 GW
• Projected New Data Centers in 2025: 15
• Data Center Load Share (DEV, Dec 2024): 26%

Online and mobile platforms for customer service and energy management.

Digital channels provide self-service access for customers to manage their accounts. The Dominion Energy app lets residential electric and gas customers log in using fingerprint or facial recognition. Through these digital interfaces, you can report an outage, request service, select billing and payment preferences, and access home energy usage information. Furthermore, an online hub consolidating all assistance programs is scheduled to launch early next month (relative to November 2025).

The utility uses tools like NPS Prism to gather feedback for improving service clarity and handling service requests.

Dominion Energy, Inc. (D) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Dominion Energy, Inc. as of late 2025; it's a mix of traditional utility users and massive, concentrated digital infrastructure loads.

Residential Customers: Dominion Energy, Inc. provides regulated electricity service to approximately 3.6 million homes and businesses across Virginia, North Carolina, and South Carolina. Furthermore, the company provides regulated natural gas service to about 500,000 customers, all located in South Carolina, as of February 27, 2025.

The overall service footprint and customer base context can be seen here:

Service Area	Regulated Electric Customers (Homes & Businesses)	Regulated Gas Customers	Customer Base Growth (Past Year)
Virginia, North Carolina, South Carolina	3.6 million	N/A (Gas only in SC)	Virginia: over 1% growth
South Carolina (Gas Only)	N/A (Included above)	500,000	South Carolina Electric: 2% growth

Commercial and Industrial (C&I): This segment includes businesses and manufacturers across the service footprint, relying on the utility for consistent power delivery. The company is making significant capital bets to serve this expanding commercial demand, with a five-year capital investment plan through 2029 totaling $50.1 billion, of which approximately $17 billion is dedicated specifically to supporting data center growth.

Hyperscale Data Centers: This is the high-growth segment driving much of the near-term infrastructure investment, concentrated in Northern Virginia. As of September 2025, Dominion Energy, Inc. had contracted capacity for these facilities reaching an astounding 47.1 GW. This demand is reshaping the load profile; for instance, data centers accounted for about 26% of Dominion Energy Virginia's total electric load as of December 2024. You need to see the scale of this commitment:

• Contracted capacity as of September 2025: 47.1 GW.
• New demand added from 15 data centers connected in 2024: nearly 1 GW.
• Data centers accounted for 26% of DEV's total electric load in December 2024.
• The company anticipated connecting another 15 data centers in 2025.

Government and Military Installations: Major defense and federal facilities in Virginia form another distinct customer group. Dominion Energy, Inc. has a dedicated sub-group called Government Solutions to deliver sustainable energy solutions to these entities. In the context of Virginia's largest data center market, which is a major driver of load, the utility's forecasting methodology specifically models the 7 largest or fastest growing customers and an eighth segment containing all remaining customers, which often includes large governmental or institutional loads alongside C&I.

Dominion Energy, Inc. (D) - Canvas Business Model: Cost Structure

You're looking at the engine room of Dominion Energy, Inc. (D), and honestly, the cost structure is dominated by the sheer scale of the infrastructure they maintain. It's a capital-intensive game, plain and simple.

The foundation of the cost structure is the massive investment required to keep the lights on and expand capacity. Dominion Energy anticipates spending 50.1 billion across its five-year capital expenditure plan spanning 2025 to 2029. This is up from a previously estimated 43.2 billion, showing an acceleration in necessary spending, largely driven by data center demand.

The bulk of the day-to-day costs are fixed because they own the wires and the power plants. These high fixed costs cover depreciation and amortization, which was 582 million for the three months ended March 31, 2025. Also baked in are significant operating and maintenance expenses, totaling 944 million in that same first quarter.

Fuel and purchased power are major variable costs, though Dominion Energy typically passes these through to customers without profit, as confirmed in recent regulatory filings. Here's a look at those specific costs from the first quarter of 2025:

Expense Category (Q1 2025, millions)	Amount
Electric fuel and other energy-related purchases	962
Purchased electric capacity	9
Purchased gas	147
Total Fuel/Capacity Related	1,118

To support this growth and operations, Dominion Energy carries substantial debt. While the exact long-term debt figure for Q1 2025 isn't explicitly stated as 37.2 billion in the search results, the context shows significant financing activity. Total Liabilities stood at 73,833 million as of Q1 2025, and as of December 31, 2024, total debt was 41.75 billion. To fund current needs, the company anticipated issuing approximately 5.5 billion to 8.0 billion of long-term debt throughout 2025. Interest and related charges for Q1 2025 were 480 million.

Regulatory and compliance costs are a constant pressure point. You see this in the push for cleaner energy, like the Coastal Virginia Offshore Wind (CVOW) project, which resulted in Dominion incurring a charge of 276 million for certain costs it did not expect to recover from customers. Furthermore, the Virginia Clean Economy Act (VCEA) compliance costs are a major factor driving proposed rate increases.

The total operating expenses for the three months ended March 31, 2025, reached 2,853 million. These costs are broken down further:

• Other operations and maintenance: 944 million
• Depreciation and amortization: 582 million
• Other taxes: 209 million

The company is actively managing these costs, as evidenced by the 8.6% decline in heating degree days in Q4 2024 impacting energy demand for space heating.

Finance: draft 13-week cash view by Friday.

Dominion Energy, Inc. (D) - Canvas Business Model: Revenue Streams

The revenue streams for Dominion Energy, Inc. (D) are heavily anchored in its regulated utility operations, supplemented by contracted energy sales from its non-regulated assets.

Regulated electric sales from Dominion Energy Virginia and Dominion Energy South Carolina form the core of the business, providing stable, recurring revenue. For the full year 2024, Dominion Energy Virginia generated $9.58 B in revenue, while Dominion Energy South Carolina generated $3.30 B. Looking at recent quarterly performance for the three months ended September 30, 2025, Dominion Energy Virginia contributed $0.79 per share to operating earnings, and Dominion Energy South Carolina added $0.20 per share. The regulated electric sales growth, weather-normalized, showed a year-over-year increase of 2.5% for the last twelve months ending Q2 2025.

Regulated natural gas distribution sales are concentrated in South Carolina, where Dominion Energy, Inc. serves approximately 500,000 customers.

The overall financial scale is significant; the Total revenue for the trailing twelve months ending September 30, 2025, was $15.813 billion.

Rate-based recovery (riders) on approved capital investments are a crucial component, allowing Dominion Energy, Inc. to recover costs for large projects like the Coastal Virginia Offshore Wind (CVOW) project and general grid upgrades. The estimated total project cost for CVOW increased to approximately $10.7 billion from the original $9.8 billion. Customer cost-sharing mechanisms for CVOW overruns are structured as follows:

Cost Overrun Range (Excluding Financing)	Cost Responsibility
$9.8 billion to $10.3 billion	Customers pay 100%
$10.3 billion to $11.3 billion	Shared 50-50 between Dominion and customers
$11.3 billion to $13.7 billion	Dominion bears 100%

The expected average impact of CVOW over the project's life on a typical residential customer bill is 43 cents per month. Furthermore, Dominion Energy Virginia proposed combining existing generation riders into a single rate adjustment clause, 'Rider GEN'. The projected rate impact for a residential consumer using 1,000 kWh per month under this proposal was a $1.00 per month increase in the first year, followed by a $1.84 per month decrease in the second year. For the nine months ended September 30, 2025, there was a $112 million charge for regulated asset retirements associated with CVOW costs not expected to be recovered from customers.

Contracted energy sales from non-regulated renewable generation assets contribute to the revenue mix. The Contracted Energy segment generated $1.11 B in revenue in fiscal year 2024. For the third quarter of 2025, this segment contributed $0.19 per share to operating earnings, which is nearly double the $0.10 per share contributed in the prior-year period.

The breakdown of revenue by segment for the full year 2024 illustrates the relative size of these streams:

• Dominion Energy Virginia: 66.53% of total revenue.
• Dominion Energy South Carolina: 22.56% of total revenue.
• Contracted Energy: 7.57% of total revenue.

You can see the quarterly revenue progression, which reached $4.53 billion in the third quarter of 2025.