Duke Energy Corporation (DUK): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Duke Energy Corporation (DUK) emerge como una potencia en el panorama energético, navegando estratégicamente el complejo mundo de la generación y distribución de electricidad a través de un modelo de negocio meticulosamente elaborado. Con un $ 25 mil millones Ingresos anuales y un enfoque transformador para las soluciones energéticas, la compañía se encuentra en la intersección de las tecnologías renovables de generación de energía tradicional y de vanguardia. Al equilibrar la confiabilidad, la sostenibilidad y el servicio al cliente innovador, Duke Energy demuestra una estrategia integral que aborda las demandas en evolución de los consumidores de energía modernos en los sectores residenciales, comerciales e industriales.

Duke Energy Corporation (DUK) - Modelo de negocios: asociaciones clave

Proveedores de tecnología de energía renovable

Duke Energy se asocia con los siguientes proveedores de tecnología renovable:

Pareja	Enfoque tecnológico	Valor de contrato
Primero solar	Fabricación de panel fotovoltaico	$ 325 millones
Sistemas de viento de Vestas	Tecnología de turbinas eólicas	$ 475 millones
Energía renovable General Electric	Soluciones híbridas renovables	$ 612 millones

Desarrolladores de parques solares y eólicos

Las asociaciones de desarrollo clave incluyen:

• Recursos energéticos nextera
• Inveneración
• Renovables EDP

Fabricantes de infraestructura de cuadrícula eléctrica

Fabricante	Tipo de infraestructura	Valor anual del contrato
Siemens	Tecnología de la red inteligente	$ 287 millones
Grupo ABB	Equipo de transmisión	$ 402 millones

Organismos reguladores del gobierno estatal y local

Asociaciones regulatorias a través de:

• Comisión de servicios públicos de Carolina del Norte
• Comisión de Servicio Público de Carolina del Sur
• Comisión de Servicio Público de Florida

Mantenimiento de equipos y contratistas de servicios

Contratista	Alcance del servicio	Contrato de servicio anual
Honeywell	Mantenimiento de la planta de energía	$ 215 millones
Fluor Corporation	Mantenimiento de la infraestructura	$ 189 millones

Duke Energy Corporation (DUK) - Modelo de negocios: actividades clave

Generación de energía eléctrica en múltiples fuentes de energía

Duke Energy opera una cartera diversa de generación de energía con la siguiente composición:

Fuente de energía	Capacidad total (MW)	Porcentaje de generación
Carbón	16,129	22%
Gas natural	19,483	27%
Nuclear	11,014	15%
Energía renovable	7,870	11%
Hidroeléctrico	2,539	3.5%

Gestión y mantenimiento de la infraestructura de cuadrícula

Duke Energy mantiene una infraestructura extensa:

• Total de transmisión eléctrica: 57,700 millas
• Líneas de distribución: 224,000 millas
• Inversión anual de infraestructura: $ 6.5 mil millones
• Número de subestaciones: 1.370

Desarrollo del proyecto de energía renovable

Tipo de energía renovable	Capacidad actual	Expansión planificada
Solar	3,200 MW	5.500 MW para 2030
Viento	1.670 MW	2.500 MW para 2030

Servicio y soporte de energía del cliente

Métricas de servicio al cliente:

• Total de los clientes atendidos: 7.5 millones
• Estados de servicio: 6 (Carolina del Norte, Carolina del Sur, Florida, Indiana, Ohio, Kentucky)
• Interacciones anuales de servicio al cliente: 42 millones
• Usuarios de plataforma digital: 3.2 millones

Innovación tecnológica continua en sistemas de energía

Área de innovación	Inversión anual de I + D	Enfoque clave
Tecnología de la red inteligente	$ 320 millones	Modernización y resiliencia de la red
Almacenamiento de energía	$ 150 millones	Desarrollo de tecnología de baterías
Transformación digital	$ 280 millones	IA e integración de aprendizaje automático

Duke Energy Corporation (DUK) - Modelo de negocios: recursos clave

Extrensas instalaciones de generación de energía

Duke Energy opera una capacidad de generación total de 51,000 megavatios en su red. La cartera de generación se descompone de la siguiente manera:

Tipo de generación	Capacidad (MW)	Porcentaje
Gas natural	23,100	45.3%
Carbón	14,700	28.8%
Nuclear	11,500	22.5%
Energía renovable	1,700	3.4%

Tecnologías avanzadas de almacenamiento de energía

Duke Energy ha invertido $ 500 millones en infraestructura de almacenamiento de energía, con capacidades de almacenamiento actuales de 225 megavatios en múltiples sitios.

Ingeniería especializada y fuerza laboral técnica

• Total de empleados: 28,600
• Profesionales de ingeniería: 4.200
• Experiencia promedio de empleados técnicos: 14.7 años

Capital financiero significativo

Recursos financieros a partir del cuarto trimestre 2023:

• Activos totales: $ 188.4 mil millones
• Equidad total: $ 61.3 mil millones
• Gastos de capital anuales: $ 7.2 mil millones

Cartera energética diversa

Fuente de energía	Generación anual (MWH)
Nuclear	78,500,000
Gas natural	95,300,000
Carbón	62,400,000
Energía renovable	8,900,000

Duke Energy Corporation (DUK) - Modelo de negocio: propuestas de valor

Suministro de electricidad confiable y consistente

Duke Energy atiende a 7,5 millones de clientes eléctricos en seis estados. La compañía opera 57,700 megavatios de capacidad de generación eléctrica. En 2022, la compañía entregó 222,323 horas de electricidad Gigawatt a los clientes.

Región de servicio	Número de clientes	Capacidad de generación
Carolina del Norte	3.5 millones	25,700 MW
Carolina del Sur	1.2 millones	12,500 MW
Otros estados	2.8 millones	19,500 MW

Creciente compromiso con la energía limpia y renovable

Objetivos de Duke Energy 50% de reducción de carbono para 2030 y cero emisiones de carbono para 2050. La cartera actual de energía renovable incluye:

• 8,000 MW de capacidad de generación eólica
• 6.500 MW de capacidad de generación solar
• $ 64 mil millones de inversiones planificadas en infraestructura de energía limpia hasta 2030

Soluciones de energía integrales para clientes residenciales y comerciales

Duke Energy ofrece diversas soluciones de energía con $ 25.5 mil millones en ingresos anuales. Los segmentos de los clientes incluyen:

Segmento de clientes	Servicios ofrecidos	Ingresos anuales
Residencial	Programas de eficiencia energética del hogar	$ 12.3 mil millones
Comercial	Gestión de energía personalizada	$ 9.7 mil millones
Industrial	Soluciones de energía a gran escala	$ 3.5 mil millones

Confiabilidad y modernización de la red avanzada

Duke Energy invirtió $ 3.2 mil millones en modernización de la red en 2022. Las tecnologías de redes inteligentes implementadas incluyen:

• Infraestructura de medición avanzada que cubre el 90% del territorio de servicio
• Sistemas de mantenimiento predictivo
• Tecnologías de restauración de interrupciones automáticas

Precios competitivos y opciones de energía sostenible

Tasas promedio de electricidad residencial:

Estado	Centavos por kWh	Comparación con el promedio nacional
Carolina del Norte	10.97	Por debajo del promedio nacional
Carolina del Sur	11.23	Promedio cercano a National

Duke Energy Corporation (DUK) - Modelo de negocios: relaciones con los clientes

Plataformas de servicio al cliente digital

Duke Energy opera una plataforma integral de servicio al cliente digital con las siguientes métricas clave:

Métrica de plataforma digital	Datos cuantitativos
Descargas de aplicaciones móviles	1.2 millones de usuarios activos
Administración de cuentas en línea	3.7 millones de usuarios registrados
Tiempo de resolución de servicio digital promedio	17.4 minutos

Herramientas personalizadas de gestión del consumo de energía

Duke Energy ofrece capacidades avanzadas de seguimiento de energía:

• Monitoreo de uso de energía en tiempo real
• Recomendaciones personalizadas de eficiencia energética
• Pronóstico de facturación predictiva

Característica de herramientas	Compromiso de usuario
Usuarios de Energy Dashboard	2.5 millones de clientes
Ahorro promedio de energía mensual	8.3% por hogar participante

Programas de participación comunitaria

Duke Energy invierte en iniciativas centradas en la comunidad:

Programa	Monto de la inversión
Proyectos solares comunitarios	$ 42.6 millones
Subvenciones de educación energética	$ 3.2 millones anualmente

Sistemas de facturación y soporte en línea

Detalles de la infraestructura de facturación digital:

Métrica del sistema de facturación	Datos de rendimiento
Adopción de pago de facturas en línea	76% de la base de clientes
Transacciones promedio en línea mensuales	1.9 millones

Servicios de consulta de eficiencia energética

Ofertas especializadas de atención al cliente:

Servicio de consulta	Rendimiento anual
Auditorías de energía gratis	47,000 realizados
Ahorros de clientes de consultas	$ 89.4 millones

Duke Energy Corporation (DUK) - Modelo de negocios: canales

Portal web en línea

El portal web en línea de Duke Energy atiende a 7.5 millones de clientes eléctricos en seis estados. La plataforma procesa aproximadamente 2.3 millones de pagos de facturas mensuales digitalmente. Las características de gestión de cuentas en línea incluyen:

• Pago de facturas
• Seguimiento de uso de energía
• Informes de interrupción
• Herramientas de eficiencia energética

Métrico de portal web	Datos anuales
Usuarios digitales totales	3.8 millones
Pagos de facturas en línea	27.6 millones de transacciones
Tráfico web mensual promedio	1.2 millones de visitantes únicos

Aplicaciones de teléfonos inteligentes móviles

La aplicación móvil de Duke Energy admite 2.1 millones de usuarios activos en las plataformas iOS y Android. Las funcionalidades clave de la aplicación móvil incluyen:

• Monitoreo del consumo de energía en tiempo real
• Pago de facturas instantáneas
• Alertas de interrupción
• Recomendaciones de ahorro de energía

Centros de servicio al cliente físico

Duke Energy opera 42 centros de servicio al cliente físico en sus territorios de servicio. Las interacciones anuales en persona del cliente totalizan aproximadamente 1,1 millones.

Métrica del centro de servicio al cliente	Datos anuales
Ubicaciones físicas totales	42 centros
Interacciones anuales en persona	1.1 millones de clientes
Tiempo de espera promedio	17 minutos

Representantes de ventas directas

Duke Energy emplea a 650 representantes de ventas directas que se centran en soluciones energéticas comerciales y residenciales. La generación de ingresos del equipo de ventas anual alcanza los $ 412 millones.

Vendedores de energía de terceros

Duke Energy colabora con 127 vendedores de energía de terceros en sus regiones de servicio. Estas asociaciones generan aproximadamente $ 286 millones en ingresos indirectos anuales.

Métrica de marketing de terceros	Datos anuales
Redes de socios totales	127 vendedores
Generación de ingresos indirectos	$ 286 millones
Comisión promedio de socios	4.3%

Duke Energy Corporation (DUK) - Modelo de negocios: segmentos de clientes

Consumidores de electricidad residencial

Duke Energy atiende a aproximadamente 7.5 millones de clientes de electricidad residencial en seis estados, incluidas Carolina del Norte, Carolina del Sur, Florida, Indiana, Kentucky y Ohio.

Estado	Clientes residenciales	Factura mensual promedio
Carolina del Norte	2.6 millones	$134.50
Carolina del Sur	1.3 millones	$142.75
Florida	1.9 millones	$156.25
Indiana	810,000	$128.40
Kentucky	470,000	$131.60
Ohio	420,000	$136.80

Negocios comerciales e industriales

Duke Energy proporciona electricidad a aproximadamente 1.1 millones de clientes comerciales e industriales en sus territorios de servicio.

• Base de clientes comerciales totales: 850,000
• Base de clientes industriales totales: 250,000
• Consumo promedio de energía anual por cliente comercial: 75,000 kWh
• Consumo de energía anual promedio por cliente industrial: 500,000 kWh

Entidades municipales y gubernamentales

Duke Energy atiende a 250 clientes municipales y gubernamentales en sus regiones operativas.

Tipo de cliente	Número de clientes	Consumo anual de energía
Municipios	180	2.5 millones de MWh
Instalaciones gubernamentales	70	1.2 millones de MWh

Sector agrícola

Duke Energy proporciona electricidad a 45,000 clientes agrícolas en sus territorios de servicio.

• Granjas y negocios agrícolas: 35,000
• Cooperativas agrícolas: 10,000
• Consumo promedio de energía mensual: 25,000 kWh

Usuarios de energía industrial a gran escala

Duke Energy atiende a 150 consumidores de energía industrial a gran escala con requisitos de electricidad de alto volumen.

Sector industrial	Número de clientes	Consumo de energía anual promedio
Fabricación	85	5 millones de MWh
Procesamiento químico	25	3.2 millones de MWh
Automotor	20	2.8 millones de MWh
Minería	20	2.5 millones de MWh

Duke Energy Corporation (DUK) - Modelo de negocio: Estructura de costos

Mantenimiento de infraestructura de generación de energía

Costos de mantenimiento anual para la infraestructura de generación de energía de Duke Energy en 2023: $ 1.87 mil millones

Tipo de infraestructura	Gasto de mantenimiento
Centrales nucleares	$ 652 millones
Centrales de carbón	$ 413 millones
Plantas de energía de gas natural	$ 385 millones
Infraestructura de energía renovable	$ 420 millones

Gastos de adquisición de combustible

Costos totales de adquisición de combustible para 2023: $ 2.34 mil millones

• Adquisición de carbón: $ 876 millones
• Adquisición de gas natural: $ 1.02 mil millones
• Adquisición de combustible nuclear: $ 440 millones

Costos de cumplimiento regulatorio

Gastos de cumplimiento regulatorio total en 2023: $ 512 millones

Categoría de cumplimiento	Gastos
Regulaciones ambientales	$ 276 millones
Cumplimiento de seguridad	$ 147 millones
Cumplimiento de la modernización de la cuadrícula	$ 89 millones

Inversiones de investigación y desarrollo

Gastos totales de I + D para 2023: $ 287 millones

• Tecnologías de energía limpia: $ 124 millones
• Optimización de la red: $ 83 millones
• Soluciones de almacenamiento de energía: $ 80 millones

Gastos de gestión laboral y de la fuerza laboral

Costos laborales totales para 2023: $ 1.65 mil millones

Categoría de empleado	Gasto de la fuerza laboral
Fuerza laboral de generación	$ 642 millones
Transmisión y distribución	$ 553 millones
Corporativo y administrativo	$ 455 millones

Duke Energy Corporation (DUK) - Modelo de negocios: flujos de ingresos

Ventas de electricidad a clientes residenciales

En 2022, Duke Energy reportó ventas de electricidad residencial de $ 14.4 mil millones, atendiendo a aproximadamente 7.5 millones de clientes residenciales en seis estados.

Estado	Clientes residenciales	Factura mensual promedio
Carolina del Norte	2.6 millones	$135.47
Carolina del Sur	1.3 millones	$142.33
Florida	1.9 millones	$127.65

Contratos de energía comercial e industrial

Las ventas de electricidad comercial e industrial generaron $ 12.6 mil millones en ingresos para Duke Energy en 2022.

• Grandes clientes industriales: 3.200 contratos
• Ventas de electricidad comercial total: 86.4 mil millones de kWh
• Valor promedio del contrato: $ 3.9 millones por contrato

Ventas de crédito de energía renovable

Duke Energy generó $ 237 millones a partir de ventas de crédito de energía renovable en 2022.

Fuente renovable	Créditos vendidos	Ganancia
Solar	1.2 millones de créditos	$ 142 millones
Viento	0.6 millones de créditos	$ 95 millones

Tasas de transmisión y distribución de la cuadrícula

Las tarifas de transmisión y distribución de la cuadrícula totalizaron $ 5.8 mil millones en 2022.

• Tarifas de infraestructura de transmisión: $ 3.2 mil millones
• CARGOS DE RED DISTRIBUCIÓN: $ 2.6 mil millones

Consultoría y servicios de energía

Energy Consulting y Services adicionales generaron $ 672 millones en 2022.

Categoría de servicio	Ganancia
Consultoría de eficiencia energética	$ 312 millones
Servicios de modernización de la cuadrícula	$ 224 millones
Infraestructura de vehículos eléctricos	$ 136 millones

Duke Energy Corporation (DUK) - Canvas Business Model: Value Propositions

You're looking at the core promises Duke Energy Corporation (DUK) makes to its customers and stakeholders as of late 2025. These aren't abstract goals; they are backed by massive capital commitments and operational metrics.

Highly reliable and resilient power delivery through grid hardening investments

Duke Energy is making its system tougher against weather and demand spikes. This is evident in their forward-looking capital strategy. The company is executing on a massive investment cycle to ensure the lights stay on.

For example, grid improvements made in 2024 helped avoid more than 2.3 million customer outages and over 11 million hours of total outage time during the year. This focus on resiliency is central to the value proposition.

The scale of this commitment is best seen in the capital expenditure plans:

Investment Metric	Value/Range	Timeframe/Context
Projected 5-Year Capital Plan (2026-2030)	$95 billion to $105 billion	Announced following Q3 2025 results, driven by load growth.
Previous 5-Year Capital Plan (Starting 2025)	$83 billion	Reflected a 13.7% jump from the prior 2024-2028 plan.
Grid Improvement Avoided Outages (2024)	2.3 million	Customer outages avoided due to grid enhancements.
Grid Improvement Avoided Outage Hours (2024)	11 million	Total outage hours avoided.

Long-term energy affordability through cost management and rate base efficiency

Despite the huge capital needs, Duke Energy is promising to keep costs manageable for you. They are actively working on regulatory mechanisms and internal efficiencies to temper rate increases.

One concrete example of this cost management is the potential for significant customer relief tied to corporate structure changes. They referenced potential $1 billion in customer savings through the combination of Duke Energy Carolinas and Duke Energy Progress utilities, though this is pending regulatory approval.

The historical commitment remains strong:

• Electricity prices have been kept below the national average in all six states served.
• The company secured constructive outcomes in four rate cases across the Carolinas, Florida, and Indiana.
• These rulings approved $45 billion of historic and future rate-based investments.

Enabling economic growth by powering new industrial and data center load

Duke Energy is positioning itself as the essential power provider for the current wave of economic expansion, especially in high-demand sectors like artificial intelligence.

The utility is actively signing agreements to meet this surge. In 2025 alone, they signed 3 GW in energy service agreements, largely fueled by data centers and manufacturing. The future pipeline reflects this shift; by 2029, clients associated with data centers could represent as much as 50% of the total pipeline.

This investment is projected to have a massive economic ripple effect:

The 10-year capital plan laid out in February 2025 is estimated to equate to over $370 billion in economic output across the service territories, which includes approximately $130 billion in labor income.

Commitment to net-zero carbon emissions by 2050, offering cleaner energy options

The long-term environmental promise is a commitment to net-zero carbon emissions from electric generation by 2050. To bridge the gap while meeting immediate load needs, they are balancing cleaner sources with reliable dispatchable power.

The near-term acceleration target is cutting $\text{CO}_2$ emissions by at least half from 2005 levels by 2030. While progress was reported as a 31% reduction since 2005 (based on 2019 reporting), the current plan involves significant capacity additions:

• Plans to add 7.5 gigawatts of new natural gas generation across service territories through 2029.
• Goal to double the renewable portfolio to 16,000 MW by the end of 2025 (from 8,000 MW in 2019).
• The company plans to retire the rest of its coal plants by 2036.

Stable, regulated utility service with predictable pricing

As a regulated utility, Duke Energy's core value is stability, which is reflected in its financial guidance and regulatory achievements. This predictability is what underpins the massive capital deployment.

Management reaffirmed a long-term EPS growth rate of 5% to 7% through 2029, expressing high confidence in earning the top half of that range starting in 2028. For the full year 2025, the narrowed adjusted EPS guidance is set between $6.25 per share to $6.35 per share.

The regulated structure provides the framework for these investments:

The company serves regulated utilities across Florida, Indiana, Ohio, Kentucky, and the Carolinas, operating nearly 11,000 megawatts of carbon-free nuclear generation that will be critical to the transition.

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Customer Relationships

You're looking at how Duke Energy Corporation manages its relationship with its massive customer base as of late 2025. Since the company is heavily regulated, the relationship is fundamentally different from a purely competitive market.

Regulated, long-term service contracts with minimal churn risk

The core of Duke Energy Corporation's customer relationship stability comes from its regulated status. This structure means customers generally cannot switch providers for basic electricity or gas service, leading to very low inherent churn risk in the traditional sense. This stability is reflected in the earnings structure.

• Approximately 90% of Duke Energy Corporation's earnings are derived from rate-regulated assets.
• The company secured regulatory approvals for $45 billion of rate-based investments since 2020.

This regulatory framework underpins the long-term nature of the service contracts you're asking about.

Proactive engagement with large commercial and industrial customers on load growth

Meeting the demands of major new customers, especially data centers, requires intense, proactive engagement, often involving multi-year planning and infrastructure commitments. Duke Energy Corporation is actively managing this high-growth segment.

Metric	Value/Projection	Context
Five-Year Capital Plan (2025-2029)	$83 billion	Largest in the regulated industry, aimed at meeting growing demand.
Projected Annual Load Growth (2025)	1.5%-2%	Anticipated growth rate for the year.
Projected Annual Load Growth (2027 Onward)	3%-4%	Escalating growth rate expected in later years.
Large Load Customer Interest (May 2025)	43 GW	Total customer interest in advanced development stages.
Executed Energy Service Agreements	9 projects totaling 540 MW	Large customers with formal agreements in place.

To manage this, regulators are set to jointly petition the Public Service Commission (PSC) by June 1, 2026, to review rate-making structures specifically for very large customers, defined as those using 50 megawatts and above.

Digital self-service via website and mobile applications for billing and outages

Duke Energy Corporation serves a vast number of households and businesses, making digital channels critical for efficient service delivery. The company is focused on transforming the customer experience through digital tools.

• Electric utilities serve 8.6 million customers across six states.
• Natural gas utilities serve 1.7 million customers across five states.
• The company has sought to transform the customer experience by providing more billing options and new tools to help manage energy costs.

While specific adoption rates for digital billing or outage reporting aren't immediately available, the sheer scale of the customer base necessitates robust digital self-service capabilities to handle routine interactions.

Community investment through the Duke Energy Foundation

The relationship extends beyond utility service into community support, primarily funded by shareholders through the Duke Energy Foundation. This philanthropic arm focuses on local needs.

The Duke Energy Foundation provides more than $30 million annually in philanthropic support. For instance, the late 2025 anti-hunger campaign in South Carolina was a major focus.

• The South Carolina campaign provided over $600,000 to more than 60 feeding programs.
• This included a $100,000 contribution to the One SC Fund.
• Since 2021, the company and Foundation have dedicated over $2.6 million to support hunger relief agencies in South Carolina.
• Separately, in Indiana, the Foundation contributed $207,000 in grants for hunger relief efforts, bringing the total funding for hunger relief and basic needs in Indiana to $311,000 over the year as of November 6, 2025.

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Channels

You know that for a utility like Duke Energy Corporation, the physical network is the primary channel to market. It's not just about delivering power; it's about the sheer scale of the owned infrastructure that makes service possible.

Direct ownership and operation of the electric grid and natural gas pipelines form the bedrock of how Duke Energy Corporation reaches its customers. This physical presence is massive, spanning multiple states and millions of endpoints. For instance, as of late 2025 filings, Duke Energy Corporation's electric utilities serve a total of 8.6 million customers across North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky. Collectively, these electric utilities own 55,100 megawatts of energy capacity.

The natural gas side is also substantial, with 1.7 million customers served across North Carolina, South Carolina, Tennessee, Ohio, and Kentucky. To meet the unprecedented growth, especially from data centers, Duke Energy Corporation is pushing significant infrastructure builds. The 2025 Carolinas Resource Plan proposes adding 9.7 GW of natural gas capacity by 2033. Even with these additions, the projected customer bill impacts for the overall plan are set to average 2.1% annually over the coming decade.

Here's a quick breakdown of the capacity and customer reach for the major electric operating units:

Utility Segment	Owned Energy Capacity (MW)	Electric Customers Served	Service Area Detail
Duke Energy Carolinas (DEC)	20,800	2.9 million	NC and SC, 24,000-square-mile area
Duke Energy Progress (DEP)	13,800	1.8 million	NC and SC, 28,000-square-mile area

Reliability, which is intrinsically linked to the grid channel, saw tangible results from modernization efforts; in 2023, smart, self-healing grid technologies helped customers avoid more than 1.5 million power outages, saving roughly 3.5 million hours of total outage time.

Beyond the wires and pipes, Duke Energy Corporation uses digital platforms as a key channel for customer interaction and service management. You can manage your account or report issues through the website, duke-energy.com, or the dedicated Duke Energy app. Looking at late 2024 engagement metrics, the website saw monthly true audience numbers stay above 1.6 million. The mobile app maintains consistent usage, settling around 660K monthly active users by December 2024, after peaking above 800K in September.

For immediate, high-touch service needs, the traditional channels remain critical. Call centers and field service teams are the frontline for outage response and maintenance. While I don't have the exact call volume for 2025, we do see the impact of dedicated support staff; since 2022, a dedicated agency team of customer advocates helped customers access nearly $377 million in financial support.

The engagement with large commercial customers is handled through specialized Economic development teams, which act as a direct sales and partnership channel for major investment. These teams are actively securing future load growth. For example, in 2024 alone, Duke Energy Corporation's economic development efforts helped secure 78 projects across six states, translating to over 16,000 new jobs and approximately $26 billion in capital investments within their service territories. In Florida specifically, since 2020, that team helped attract 57 companies, bringing in over 6,691 jobs and more than $2 billion in capital investment. Looking forward, the projected economic contributions from the 2025-2034 energy modernization expenditures are expected to support an annual average of 168,120 total jobs nationwide.

These direct engagements are vital for future capacity planning, as seen by the massive influx of interest:

• In North Carolina alone, companies announced new projects in 2025 delivering more than 25,000 jobs and $19 billion in investments, mostly for new manufacturing facilities.
• The projected annual state and local tax contributions from these modernization expenditures are estimated to start at $1.0 billion in 2025.

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Customer Segments

You're looking at the core of Duke Energy Corporation's regulated business, which is fundamentally about serving a massive, diverse set of end-users across its operating territories. The customer base is the foundation supporting the $83 billion capital plan through 2029.

The utility's customer base is segmented across residential, commercial, industrial, and the rapidly emerging high-growth technology sector. Here's a breakdown of the scale of the core utility customer groups as of mid-2025:

Customer Type	Service Provided	Customer Count (Approximate)
Residential	Electric	8.6 million
Residential	Natural Gas	1.7 million
Commercial & Industrial	Electric & Gas	Combined with Residential, these segments make up the bulk of the customer base, though specific counts aren't broken out separately from the total utility figures.

The commercial businesses range from small enterprises to medium-sized operations needing reliable power for daily functions. Industrial customers include large-scale manufacturing facilities and other energy-intensive operations that require significant, consistent power supply. The health of these segments directly influences the stability of the Electric Utilities and Infrastructure revenue, which represented 92.04% of total revenue in fiscal year 2024.

The most dynamic segment driving near-term infrastructure investment is the high-growth data center category. This segment is transforming load forecasting:

• Duke Energy has signed energy service agreements worth about three gigawatts with data centers in the year leading up to the third quarter of 2025.
• The company anticipates that by 2029, clients associated with data centers could account for as much as 50% of its total pipeline.
• As of an early 2024 filing, data centers and crypto mines were projected to account for about 1.5 gigawatts of committed demand in the Carolinas alone.

To support this massive growth, Duke Energy collectively owns 55,100 megawatts of energy capacity as of August 2025. The utility also serves various municipalities and government entities across its service footprint, which rely on the same regulated infrastructure for essential public services.

The strategic focus on meeting this new, high-density load means that while residential customers still form the largest volume of accounts, the growth profile is heavily skewed toward these large, non-traditional utility customers. Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Cost Structure

You're looking at the major drains on Duke Energy Corporation's bottom line as of late 2025. For a utility this size, the cost structure is dominated by massive, long-term investments and the ongoing cost of the energy it sells.

High capital expenditures for grid modernization and clean energy transition represent a huge commitment. Duke Energy recently signaled its next five-year capital expenditure (capex) plan, covering 2026 through 2030, could be between $95 billion and $105 billion. This is a continuation of the capital-intensive path, building on earlier plans. A substantial portion of this spending is earmarked for grid modernization and the transition to cleaner generation sources. For instance, the company is on track to add over 8.5 gigawatts of new dispatchable generation over the next five years, including 7.5 gigawatts of new natural gas capacity.

Fuel and purchased power costs are a major variable expense that directly impacts earnings, though often passed through to customers. For the second quarter of 2025, the cost for Fuel used in electric generation and purchased power was reported at $1,878 million. This cost component is subject to commodity market volatility. To mitigate this, Duke Energy Florida completed efficiency upgrades that are estimated to save customers $340 million annually in fuel costs, plus an additional $70 million in 2025 by reducing the need to purchase power externally.

The cost of servicing its massive borrowings is significant. You specifically noted the interest expense on long-term debt, which was $78.91 billion as of June 2025. This figure highlights the substantial debt load required to fund the capital program. For context, Duke Energy's total reported Debt was $88.45 billion as of June 2025, and total Debt stood at $88.6b as of September 2025. The actual reported Interest Expense on Debt for the quarter ending June 2025 was $897 million.

Operations and Maintenance (O&M) expenses are consistently rising, putting pressure on operating margins outside of rate case adjustments. Total Operating Expenses for the twelve months ending September 30, 2025, reached $23.040 billion. Looking closer at the components, the Operation, maintenance and other expense for the second quarter of 2025 was $1,655 million, up from $1,320 million in the second quarter of 2024. This increase in O&M is cited as one of the factors offsetting income growth in recent quarters.

Finally, regulatory and compliance costs across multiple state jurisdictions are a constant feature of the cost base. These costs are tied to securing the necessary approvals and cost recovery mechanisms for operations and new projects. For example, a recent rate hike in Indiana, approved in 2024, allowed the company to collect an additional $244.4 million annually from customers. In the Carolinas, the 2025 Resource Plan projects customer bill impacts to average 2.1% annually over the next decade, reflecting the cost structure needed to meet growth and regulatory mandates.

Here's a quick look at some key expense and debt metrics:

• Twelve Months Operating Expenses (ending Sept 30, 2025): $23.040B
• Q2 2025 Interest Expense on Debt: $897M
• Total Debt (June 2025): $88.45B
• Q2 2025 Operation, maintenance and other: $1,655 million
• Projected 5-year CapEx (2026-2030): $95 billion to $105 billion

You can see the relative scale of some of these major cost and debt items in the table below, using the latest available quarterly data points:

Metric	Value (USD Millions)	Period
Total Operating Expenses	$23,040 (Twelve Months)	Ending September 30, 2025
Fuel used in electric generation and purchased power	$1,878	Q2 2025
Operation, maintenance and other	$1,655	Q2 2025
Interest Expense	$897	Q2 2025
Total Debt	$88,450 (Approx)	June 2025

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Revenue Streams

The revenue streams for Duke Energy Corporation (DUK) are overwhelmingly anchored in its regulated utility operations, which provide a foundation of predictable, rate-regulated cash flows. This structure is central to the company's business model as of late 2025.

The core of the revenue generation comes from the regulated electric business. You should note that regulated electric sales are cited as contributing 92.8% of Q2 2025 total revenues. This high concentration underscores the stability derived from operating within approved regulatory frameworks across its service territories.

The total financial scale of Duke Energy Corporation (DUK) is substantial, with the total revenue for the twelve months ending Q3 2025 reported as $31.659 billion. This trailing twelve-month figure reflects consistent performance leading up to the third quarter.

Revenue streams are segmented across the regulated utilities, as detailed below, using the most recent quarterly figures available for segment revenue breakdown:

Revenue Source	Latest Quarterly Revenue Amount (Q2 2025 Reported)	Notes
Regulated Electric Sales (Base)	$7.05 billion	Derived from the Electric Utilities and Infrastructure segment revenue.
Regulated Natural Gas Sales	$493 million	From the Gas Utilities and Infrastructure segment.
Non-regulated Electric and Other	$78 million	Reported operating revenues for the segment in Q2 2025.
Total Operating Revenues (Q2 2025)	$7.508 billion	Reported total, before eliminations.

The impact of regulatory adjustments is a key driver of revenue realization and growth. Revenue from new rates and riders implemented across jurisdictions in 2025 directly bolsters the top line and supports the capital plan execution. For instance, higher second-quarter 2025 adjusted earnings were explicitly driven by the implementation of new rates and riders, even with offsets from higher operating and maintenance expenses.

The Gas Utilities and Infrastructure segment contributes a smaller, but important, portion of the overall revenue base through regulated natural gas sales. For Q2 2025, this segment brought in $493 million in operating revenues. This contrasts with the Q1 2025 figure for regulated natural gas business revenues, which was $1.11 billion, showing quarterly variability in gas sales.

Finally, the non-regulated electric and other segment revenues provide a smaller component of the total. The reported operating revenues for the Nonregulated electric and other segment in Q2 2025 were $78 million.

You can see the primary revenue drivers for the quarter here:

• Regulated electric sales form the vast majority of revenue, cited at 92.8% of Q2 2025 total.
• Revenue growth is supported by new rates and riders enacted throughout 2025.
• The TTM revenue ending Q3 2025 reached $31.659 billion.
• Regulated natural gas sales contributed $493 million in Q2 2025 revenue.
• Non-regulated electric and other segment revenues were $78 million in Q2 2025.

Finance: draft 13-week cash view by Friday.