Duke Energy Corporation (DUK): Modelo de Negócios Canvas [Jan-2025 Atualizado]

A Duke Energy Corporation (DUK) surge como uma potência na paisagem energética, navegando estrategicamente no complexo mundo da geração e distribuição de eletricidade por meio de um modelo de negócios meticulosamente criado. Com um US $ 25 bilhões Receita anual e uma abordagem transformadora das soluções de energia, a empresa está no cruzamento da geração tradicional de energia e das tecnologias renováveis ​​de ponta. Ao equilibrar a confiabilidade, a sustentabilidade e o atendimento inovador do cliente, a Duke Energy demonstra uma estratégia abrangente que atende às demandas em evolução dos consumidores modernos de energia nos setores residencial, comercial e industrial.

Duke Energy Corporation (DUK) - Modelo de Negócios: Principais Parcerias

Provedores de tecnologia de energia renovável

A Duke Energy faz parceria com os seguintes provedores de tecnologia renovável:

Parceiro	Foco em tecnologia	Valor do contrato
Primeiro solar	Fabricação de painéis fotovoltaicos	US $ 325 milhões
Vestas Wind Systems	Tecnologia da turbina eólica	US $ 475 milhões
Energia renovável em geral elétrica	Soluções renováveis ​​híbridas	US $ 612 milhões

Desenvolvedores solares e eólicos

As principais parcerias de desenvolvimento incluem:

• Recursos Energéticos da Nextera
• Invenergia
• EDP ​​Renováveis

Fabricantes de infraestrutura de grade elétrica

Fabricante	Tipo de infraestrutura	Valor anual do contrato
Siemens	Tecnologia de grade inteligente	US $ 287 milhões
Grupo ABB	Equipamento de transmissão	US $ 402 milhões

Órgãos regulatórios do governo estadual e local

Parcerias regulatórias:

• Comissão de Utilitários da Carolina do Norte
• Comissão de Serviço Público da Carolina do Sul
• Comissão de Serviço Público da Flórida

Empreiteiros de manutenção e serviço de equipamentos

Contratante	Escopo de serviço	Contrato de serviço anual
Honeywell	Manutenção da usina	US $ 215 milhões
Fluor Corporation	Manutenção de infraestrutura	US $ 189 milhões

Duke Energy Corporation (DUK) - Modelo de negócios: Atividades -chave

Geração de energia elétrica em várias fontes de energia

A Duke Energy opera um portfólio diversificado de geração de energia com a seguinte composição:

Fonte de energia	Capacidade total (MW)	Porcentagem de geração
Carvão	16,129	22%
Gás natural	19,483	27%
Nuclear	11,014	15%
Energia renovável	7,870	11%
Hidrelétrico	2,539	3.5%

Gerenciamento e manutenção de infraestrutura de grade

A Duke Energy mantém uma extensa infraestrutura:

• Total de linhas de transmissão elétrica: 57.700 milhas
• Linhas de distribuição: 224.000 milhas
• Investimento anual de infraestrutura: US $ 6,5 bilhões
• Número de subestações: 1.370

Desenvolvimento de projetos de energia renovável

Tipo de energia renovável	Capacidade atual	Expansão planejada
Solar	3.200 MW	5.500 MW até 2030
Vento	1.670 MW	2.500 MW até 2030

Serviço de energia do cliente e suporte

Métricas de atendimento ao cliente:

• Total de clientes atendidos: 7,5 milhões
• Estados de serviço: 6 (Carolina do Norte, Carolina do Sul, Flórida, Indiana, Ohio, Kentucky)
• Interações anuais de atendimento ao cliente: 42 milhões
• Usuários da plataforma digital: 3,2 milhões

Inovação tecnológica contínua em sistemas de energia

Área de inovação	Investimento anual de P&D	Foco principal
Tecnologia de grade inteligente	US $ 320 milhões	Modernização e resiliência da grade
Armazenamento de energia	US $ 150 milhões	Desenvolvimento da tecnologia de bateria
Transformação digital	US $ 280 milhões	AI e integração de aprendizado de máquina

Duke Energy Corporation (DUK) - Modelo de negócios: Recursos -chave

Extensas instalações de geração de energia

A Duke Energy opera uma capacidade total de geração de 51.000 megawatts em sua rede. O portfólio de gerações quebra da seguinte maneira:

Tipo de geração	Capacidade (MW)	Percentagem
Gás natural	23,100	45.3%
Carvão	14,700	28.8%
Nuclear	11,500	22.5%
Energia renovável	1,700	3.4%

Tecnologias avançadas de armazenamento de energia

A Duke Energy investiu US $ 500 milhões em infraestrutura de armazenamento de energia, com recursos atuais de armazenamento de 225 megawatts em vários sites.

Engenharia qualificada e força de trabalho técnica

• Total de funcionários: 28.600
• Profissionais de engenharia: 4.200
• Experiência média de funcionário técnico: 14,7 anos

Capital financeiro significativo

Recursos Financeiros a partir do quarto trimestre 2023:

• Total de ativos: US $ 188,4 bilhões
• Equidade total: US $ 61,3 bilhões
• Despesas de capital anual: US $ 7,2 bilhões

Portfólio de energia diversificada

Fonte de energia	Geração anual (MWH)
Nuclear	78,500,000
Gás natural	95,300,000
Carvão	62,400,000
Energia renovável	8,900,000

Duke Energy Corporation (DUK) - Modelo de Negócios: Proposições de Valor

Fornecimento de eletricidade confiável e consistente

A Duke Energy atende a 7,5 milhões de clientes elétricos em seis estados. A empresa opera 57.700 megawatts de capacidade de geração elétrica. Em 2022, a empresa entregou 222.323 gigawatt-hora de eletricidade aos clientes.

Região de serviço	Número de clientes	Capacidade de geração
Carolina do Norte	3,5 milhões	25.700 MW
Carolina do Sul	1,2 milhão	12.500 MW
Outros estados	2,8 milhões	19.500 MW

Crescente compromisso com energia limpa e renovável

Duke Energy Alvos 50% de redução de carbono até 2030 e Emissões de carbono zero até 2050. O portfólio atual de energia renovável inclui:

• 8.000 MW de capacidade de geração de vento
• 6.500 MW de capacidade de geração solar
• US $ 64 bilhões em investimento planejado em infraestrutura de energia limpa até 2030

Soluções de energia abrangentes para clientes residenciais e comerciais

A Duke Energy oferece diversas soluções de energia com US $ 25,5 bilhões em receita anual. Os segmentos de clientes incluem:

Segmento de clientes	Serviços oferecidos	Receita anual
residencial	Programas de eficiência energética doméstica	US $ 12,3 bilhões
Comercial	Gerenciamento de energia personalizado	US $ 9,7 bilhões
Industrial	Soluções de energia em larga escala	US $ 3,5 bilhões

Confiabilidade e modernização da grade avançada

A Duke Energy investiu US $ 3,2 bilhões em modernização da grade em 2022. As tecnologias de grade inteligente implementadas incluem:

• Infraestrutura avançada de medição, cobrindo 90% do território de serviço
• Sistemas de manutenção preditivos
• Tecnologias de restauração de interrupção automatizadas

Preços competitivos e opções de energia sustentável

Taxas médias de eletricidade residencial:

Estado	Centavos por kWh	Comparação com a média nacional
Carolina do Norte	10.97	Abaixo da média nacional
Carolina do Sul	11.23	Perto da média nacional

Duke Energy Corporation (DUK) - Modelo de Negócios: Relacionamentos do Cliente

Plataformas de atendimento ao cliente digital

A Duke Energy opera uma plataforma abrangente de atendimento ao cliente digital com as seguintes métricas principais:

Métrica da plataforma digital	Dados quantitativos
Downloads de aplicativos móveis	1,2 milhão de usuários ativos
Gerenciamento de contas on -line	3,7 milhões de usuários registrados
Tempo médio de resolução do serviço digital	17,4 minutos

Ferramentas de gerenciamento de consumo de energia personalizadas

A Duke Energy fornece recursos avançados de rastreamento de energia:

• Monitoramento de uso de energia em tempo real
• Recomendações personalizadas de eficiência energética
• Previsão de cobrança preditiva

Recurso da ferramenta	Engajamento do usuário
Usuários do painel de energia	2,5 milhões de clientes
Economia média mensal de energia	8,3% por família participante

Programas de envolvimento da comunidade

A Duke Energy investe em iniciativas focadas na comunidade:

Programa	Valor do investimento
Projetos solares comunitários	US $ 42,6 milhões
Subsídios de educação energética	US $ 3,2 milhões anualmente

Sistemas de cobrança e suporte online

Detalhes da infraestrutura de cobrança digital:

Métrica do sistema de cobrança	Dados de desempenho
Adoção de pagamento de conta on -line	76% da base de clientes
Transações online mensais médias	1,9 milhão

Serviços de consulta de eficiência energética

Ofertas especializadas de suporte ao cliente:

Serviço de consulta	Desempenho anual
Auditorias de energia livre	47.000 conduzidos
Economia de clientes de consultas	US $ 89,4 milhões

Duke Energy Corporation (DUK) - Modelo de Negócios: Canais

Portal da Web online

O Portal da Web on -line da Duke Energy atende 7,5 milhões de clientes elétricos em seis estados. A plataforma processa aproximadamente 2,3 milhões de pagamentos mensais de conta digitalmente. Os recursos de gerenciamento de contas on -line incluem:

• Pagamento da conta
• Rastreamento de uso de energia
• Relatórios de interrupção
• Ferramentas de eficiência energética

Web Portal Métrica	Dados anuais
Total de usuários digitais	3,8 milhões
Pagamentos on -line de contas	27,6 milhões de transações
Tráfego médio mensal da web	1,2 milhão de visitantes únicos

Aplicativos para smartphones móveis

O aplicativo móvel da Duke Energy suporta 2,1 milhões de usuários ativos nas plataformas iOS e Android. As principais funcionalidades do aplicativo móvel incluem:

• Monitoramento de consumo de energia em tempo real
• Pagamento instantâneo da fatura
• Alertas de interrupção
• Recomendações de economia de energia

Centros de atendimento ao cliente físico

A Duke Energy opera 42 centros de atendimento ao cliente físico em seus territórios de serviço. As interações anuais de clientes pessoais totalizam aproximadamente 1,1 milhão.

Métrica do Centro de Atendimento ao Cliente	Dados anuais
Locais físicos totais	42 centros
Interações pessoais anuais	1,1 milhão de clientes
Tempo médio de espera	17 minutos

Representantes de vendas diretas

A Duke Energy emprega 650 representantes de vendas diretas com foco em soluções de energia comercial e residencial. A geração anual de receita da equipe de vendas atinge US $ 412 milhões.

Os profissionais de marketing de energia de terceiros

A Duke Energy colabora com 127 profissionais de marketing de energia de terceiros em suas regiões de serviço. Essas parcerias geram aproximadamente US $ 286 milhões em receita indireta anual.

Métrica de marketing de terceiros	Dados anuais
Redes de parceiros totais	127 profissionais de marketing
Geração de receita indireta	US $ 286 milhões
Comissão Média de Parceiros	4.3%

Duke Energy Corporation (DUK) - Modelo de negócios: segmentos de clientes

Consumidores de eletricidade residencial

A Duke Energy atende a aproximadamente 7,5 milhões de clientes de eletricidade residencial em seis estados, incluindo Carolina do Norte, Carolina do Sul, Flórida, Indiana, Kentucky e Ohio.

Estado	Clientes residenciais	Conta mensal média
Carolina do Norte	2,6 milhões	$134.50
Carolina do Sul	1,3 milhão	$142.75
Flórida	1,9 milhão	$156.25
Indiana	810,000	$128.40
Kentucky	470,000	$131.60
Ohio	420,000	$136.80

Empresas comerciais e industriais

A Duke Energy fornece eletricidade a aproximadamente 1,1 milhão de clientes comerciais e industriais em seus territórios de serviço.

• Base comercial total de clientes: 850.000
• Base total de clientes industriais: 250.000
• Consumo médio anual de energia por cliente comercial: 75.000 kWh
• Consumo médio anual de energia por cliente industrial: 500.000 kWh

Entidades municipais e governamentais

A Duke Energy atende a 250 clientes municipais e governamentais em suas regiões operacionais.

Tipo de cliente	Número de clientes	Consumo anual de energia
Municípios	180	2,5 milhões de MWh
Instalações do governo	70	1,2 milhão de MWh

Setor agrícola

A Duke Energy fornece eletricidade a 45.000 clientes agrícolas em seus territórios de serviço.

• Fazendas e empresas agrícolas: 35.000
• Cooperativas agrícolas: 10.000
• Consumo médio mensal de energia: 25.000 kWh

Usuários de energia industrial em larga escala

A Duke Energy atende a 150 consumidores de energia industrial em larga escala com requisitos de eletricidade de alto volume.

Setor da indústria	Número de clientes	Consumo médio anual de energia
Fabricação	85	5 milhões de MWh
Processamento químico	25	3,2 milhões de MWh
Automotivo	20	2,8 milhões de MWh
Mineração	20	2,5 milhões de MWh

Duke Energy Corporation (DUK) - Modelo de negócios: estrutura de custos

Manutenção de infraestrutura de geração de energia

Custos anuais de manutenção para a infraestrutura de geração de energia da Duke Energy em 2023: US $ 1,87 bilhão

Tipo de infraestrutura	Despesa de manutenção
Usinas nucleares	US $ 652 milhões
Usinas de carvão	US $ 413 milhões
Usinas a gás natural	US $ 385 milhões
Infraestrutura de energia renovável	US $ 420 milhões

Despesas de aquisição de combustível

Custos totais de aquisição de combustível para 2023: US $ 2,34 bilhões

• Compras de carvão: US $ 876 milhões
• Aquisição de gás natural: US $ 1,02 bilhão
• Aquisição de combustível nuclear: US $ 440 milhões

Custos de conformidade regulatória

Despesas totais de conformidade regulatória em 2023: US $ 512 milhões

Categoria de conformidade	Despesa
Regulamentos ambientais	US $ 276 milhões
Conformidade de segurança	US $ 147 milhões
Conformidade da modernização da grade	US $ 89 milhões

Investimentos de pesquisa e desenvolvimento

Despesas totais de P&D para 2023: US $ 287 milhões

• Tecnologias de energia limpa: US $ 124 milhões
• Otimização da grade: US $ 83 milhões
• Soluções de armazenamento de energia: US $ 80 milhões

Despesas de gerenciamento de mão -de -obra e força de trabalho

Custos de mão -de -obra total para 2023: US $ 1,65 bilhão

Categoria de funcionários	Despesa da força de trabalho
Força de trabalho de geração	US $ 642 milhões
Transmissão e distribuição	US $ 553 milhões
Corporativo e administrativo	US $ 455 milhões

Duke Energy Corporation (DUK) - Modelo de negócios: fluxos de receita

Vendas de eletricidade para clientes residenciais

Em 2022, a Duke Energy registrou vendas de eletricidade residencial de US $ 14,4 bilhões, atendendo a aproximadamente 7,5 milhões de clientes residenciais em seis estados.

Estado	Clientes residenciais	Conta mensal média
Carolina do Norte	2,6 milhões	$135.47
Carolina do Sul	1,3 milhão	$142.33
Flórida	1,9 milhão	$127.65

Contratos de energia comercial e industrial

As vendas comerciais e industriais de eletricidade geraram US $ 12,6 bilhões em receita para a Duke Energy em 2022.

• Grandes clientes industriais: 3.200 contratos
• Vendas comerciais totais de eletricidade: 86,4 bilhões de kWh
• Valor médio do contrato: US $ 3,9 milhões por contrato

Vendas de crédito energético renováveis

A Duke Energy gerou US $ 237 milhões com vendas de crédito de energia renovável em 2022.

Fonte renovável	Créditos vendidos	Receita
Solar	1,2 milhão de créditos	US $ 142 milhões
Vento	0,6 milhão de créditos	US $ 95 milhões

Taxas de transmissão e distribuição de grade

As taxas de transmissão e distribuição de grade totalizaram US $ 5,8 bilhões em 2022.

• Taxas de infraestrutura de transmissão: US $ 3,2 bilhões
• Encargos da rede de distribuição: US $ 2,6 bilhões

Consultoria e Serviços de Energia

A consultoria de energia e serviços adicionais geraram US $ 672 milhões em 2022.

Categoria de serviço	Receita
Consultoria de eficiência energética	US $ 312 milhões
Serviços de modernização da grade	US $ 224 milhões
Infraestrutura de veículos elétricos	US $ 136 milhões

Duke Energy Corporation (DUK) - Canvas Business Model: Value Propositions

You're looking at the core promises Duke Energy Corporation (DUK) makes to its customers and stakeholders as of late 2025. These aren't abstract goals; they are backed by massive capital commitments and operational metrics.

Highly reliable and resilient power delivery through grid hardening investments

Duke Energy is making its system tougher against weather and demand spikes. This is evident in their forward-looking capital strategy. The company is executing on a massive investment cycle to ensure the lights stay on.

For example, grid improvements made in 2024 helped avoid more than 2.3 million customer outages and over 11 million hours of total outage time during the year. This focus on resiliency is central to the value proposition.

The scale of this commitment is best seen in the capital expenditure plans:

Investment Metric	Value/Range	Timeframe/Context
Projected 5-Year Capital Plan (2026-2030)	$95 billion to $105 billion	Announced following Q3 2025 results, driven by load growth.
Previous 5-Year Capital Plan (Starting 2025)	$83 billion	Reflected a 13.7% jump from the prior 2024-2028 plan.
Grid Improvement Avoided Outages (2024)	2.3 million	Customer outages avoided due to grid enhancements.
Grid Improvement Avoided Outage Hours (2024)	11 million	Total outage hours avoided.

Long-term energy affordability through cost management and rate base efficiency

Despite the huge capital needs, Duke Energy is promising to keep costs manageable for you. They are actively working on regulatory mechanisms and internal efficiencies to temper rate increases.

One concrete example of this cost management is the potential for significant customer relief tied to corporate structure changes. They referenced potential $1 billion in customer savings through the combination of Duke Energy Carolinas and Duke Energy Progress utilities, though this is pending regulatory approval.

The historical commitment remains strong:

• Electricity prices have been kept below the national average in all six states served.
• The company secured constructive outcomes in four rate cases across the Carolinas, Florida, and Indiana.
• These rulings approved $45 billion of historic and future rate-based investments.

Enabling economic growth by powering new industrial and data center load

Duke Energy is positioning itself as the essential power provider for the current wave of economic expansion, especially in high-demand sectors like artificial intelligence.

The utility is actively signing agreements to meet this surge. In 2025 alone, they signed 3 GW in energy service agreements, largely fueled by data centers and manufacturing. The future pipeline reflects this shift; by 2029, clients associated with data centers could represent as much as 50% of the total pipeline.

This investment is projected to have a massive economic ripple effect:

The 10-year capital plan laid out in February 2025 is estimated to equate to over $370 billion in economic output across the service territories, which includes approximately $130 billion in labor income.

Commitment to net-zero carbon emissions by 2050, offering cleaner energy options

The long-term environmental promise is a commitment to net-zero carbon emissions from electric generation by 2050. To bridge the gap while meeting immediate load needs, they are balancing cleaner sources with reliable dispatchable power.

The near-term acceleration target is cutting $\text{CO}_2$ emissions by at least half from 2005 levels by 2030. While progress was reported as a 31% reduction since 2005 (based on 2019 reporting), the current plan involves significant capacity additions:

• Plans to add 7.5 gigawatts of new natural gas generation across service territories through 2029.
• Goal to double the renewable portfolio to 16,000 MW by the end of 2025 (from 8,000 MW in 2019).
• The company plans to retire the rest of its coal plants by 2036.

Stable, regulated utility service with predictable pricing

As a regulated utility, Duke Energy's core value is stability, which is reflected in its financial guidance and regulatory achievements. This predictability is what underpins the massive capital deployment.

Management reaffirmed a long-term EPS growth rate of 5% to 7% through 2029, expressing high confidence in earning the top half of that range starting in 2028. For the full year 2025, the narrowed adjusted EPS guidance is set between $6.25 per share to $6.35 per share.

The regulated structure provides the framework for these investments:

The company serves regulated utilities across Florida, Indiana, Ohio, Kentucky, and the Carolinas, operating nearly 11,000 megawatts of carbon-free nuclear generation that will be critical to the transition.

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Customer Relationships

You're looking at how Duke Energy Corporation manages its relationship with its massive customer base as of late 2025. Since the company is heavily regulated, the relationship is fundamentally different from a purely competitive market.

Regulated, long-term service contracts with minimal churn risk

The core of Duke Energy Corporation's customer relationship stability comes from its regulated status. This structure means customers generally cannot switch providers for basic electricity or gas service, leading to very low inherent churn risk in the traditional sense. This stability is reflected in the earnings structure.

• Approximately 90% of Duke Energy Corporation's earnings are derived from rate-regulated assets.
• The company secured regulatory approvals for $45 billion of rate-based investments since 2020.

This regulatory framework underpins the long-term nature of the service contracts you're asking about.

Proactive engagement with large commercial and industrial customers on load growth

Meeting the demands of major new customers, especially data centers, requires intense, proactive engagement, often involving multi-year planning and infrastructure commitments. Duke Energy Corporation is actively managing this high-growth segment.

Metric	Value/Projection	Context
Five-Year Capital Plan (2025-2029)	$83 billion	Largest in the regulated industry, aimed at meeting growing demand.
Projected Annual Load Growth (2025)	1.5%-2%	Anticipated growth rate for the year.
Projected Annual Load Growth (2027 Onward)	3%-4%	Escalating growth rate expected in later years.
Large Load Customer Interest (May 2025)	43 GW	Total customer interest in advanced development stages.
Executed Energy Service Agreements	9 projects totaling 540 MW	Large customers with formal agreements in place.

To manage this, regulators are set to jointly petition the Public Service Commission (PSC) by June 1, 2026, to review rate-making structures specifically for very large customers, defined as those using 50 megawatts and above.

Digital self-service via website and mobile applications for billing and outages

Duke Energy Corporation serves a vast number of households and businesses, making digital channels critical for efficient service delivery. The company is focused on transforming the customer experience through digital tools.

• Electric utilities serve 8.6 million customers across six states.
• Natural gas utilities serve 1.7 million customers across five states.
• The company has sought to transform the customer experience by providing more billing options and new tools to help manage energy costs.

While specific adoption rates for digital billing or outage reporting aren't immediately available, the sheer scale of the customer base necessitates robust digital self-service capabilities to handle routine interactions.

Community investment through the Duke Energy Foundation

The relationship extends beyond utility service into community support, primarily funded by shareholders through the Duke Energy Foundation. This philanthropic arm focuses on local needs.

The Duke Energy Foundation provides more than $30 million annually in philanthropic support. For instance, the late 2025 anti-hunger campaign in South Carolina was a major focus.

• The South Carolina campaign provided over $600,000 to more than 60 feeding programs.
• This included a $100,000 contribution to the One SC Fund.
• Since 2021, the company and Foundation have dedicated over $2.6 million to support hunger relief agencies in South Carolina.
• Separately, in Indiana, the Foundation contributed $207,000 in grants for hunger relief efforts, bringing the total funding for hunger relief and basic needs in Indiana to $311,000 over the year as of November 6, 2025.

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Channels

You know that for a utility like Duke Energy Corporation, the physical network is the primary channel to market. It's not just about delivering power; it's about the sheer scale of the owned infrastructure that makes service possible.

Direct ownership and operation of the electric grid and natural gas pipelines form the bedrock of how Duke Energy Corporation reaches its customers. This physical presence is massive, spanning multiple states and millions of endpoints. For instance, as of late 2025 filings, Duke Energy Corporation's electric utilities serve a total of 8.6 million customers across North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky. Collectively, these electric utilities own 55,100 megawatts of energy capacity.

The natural gas side is also substantial, with 1.7 million customers served across North Carolina, South Carolina, Tennessee, Ohio, and Kentucky. To meet the unprecedented growth, especially from data centers, Duke Energy Corporation is pushing significant infrastructure builds. The 2025 Carolinas Resource Plan proposes adding 9.7 GW of natural gas capacity by 2033. Even with these additions, the projected customer bill impacts for the overall plan are set to average 2.1% annually over the coming decade.

Here's a quick breakdown of the capacity and customer reach for the major electric operating units:

Utility Segment	Owned Energy Capacity (MW)	Electric Customers Served	Service Area Detail
Duke Energy Carolinas (DEC)	20,800	2.9 million	NC and SC, 24,000-square-mile area
Duke Energy Progress (DEP)	13,800	1.8 million	NC and SC, 28,000-square-mile area

Reliability, which is intrinsically linked to the grid channel, saw tangible results from modernization efforts; in 2023, smart, self-healing grid technologies helped customers avoid more than 1.5 million power outages, saving roughly 3.5 million hours of total outage time.

Beyond the wires and pipes, Duke Energy Corporation uses digital platforms as a key channel for customer interaction and service management. You can manage your account or report issues through the website, duke-energy.com, or the dedicated Duke Energy app. Looking at late 2024 engagement metrics, the website saw monthly true audience numbers stay above 1.6 million. The mobile app maintains consistent usage, settling around 660K monthly active users by December 2024, after peaking above 800K in September.

For immediate, high-touch service needs, the traditional channels remain critical. Call centers and field service teams are the frontline for outage response and maintenance. While I don't have the exact call volume for 2025, we do see the impact of dedicated support staff; since 2022, a dedicated agency team of customer advocates helped customers access nearly $377 million in financial support.

The engagement with large commercial customers is handled through specialized Economic development teams, which act as a direct sales and partnership channel for major investment. These teams are actively securing future load growth. For example, in 2024 alone, Duke Energy Corporation's economic development efforts helped secure 78 projects across six states, translating to over 16,000 new jobs and approximately $26 billion in capital investments within their service territories. In Florida specifically, since 2020, that team helped attract 57 companies, bringing in over 6,691 jobs and more than $2 billion in capital investment. Looking forward, the projected economic contributions from the 2025-2034 energy modernization expenditures are expected to support an annual average of 168,120 total jobs nationwide.

These direct engagements are vital for future capacity planning, as seen by the massive influx of interest:

• In North Carolina alone, companies announced new projects in 2025 delivering more than 25,000 jobs and $19 billion in investments, mostly for new manufacturing facilities.
• The projected annual state and local tax contributions from these modernization expenditures are estimated to start at $1.0 billion in 2025.

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Customer Segments

You're looking at the core of Duke Energy Corporation's regulated business, which is fundamentally about serving a massive, diverse set of end-users across its operating territories. The customer base is the foundation supporting the $83 billion capital plan through 2029.

The utility's customer base is segmented across residential, commercial, industrial, and the rapidly emerging high-growth technology sector. Here's a breakdown of the scale of the core utility customer groups as of mid-2025:

Customer Type	Service Provided	Customer Count (Approximate)
Residential	Electric	8.6 million
Residential	Natural Gas	1.7 million
Commercial & Industrial	Electric & Gas	Combined with Residential, these segments make up the bulk of the customer base, though specific counts aren't broken out separately from the total utility figures.

The commercial businesses range from small enterprises to medium-sized operations needing reliable power for daily functions. Industrial customers include large-scale manufacturing facilities and other energy-intensive operations that require significant, consistent power supply. The health of these segments directly influences the stability of the Electric Utilities and Infrastructure revenue, which represented 92.04% of total revenue in fiscal year 2024.

The most dynamic segment driving near-term infrastructure investment is the high-growth data center category. This segment is transforming load forecasting:

• Duke Energy has signed energy service agreements worth about three gigawatts with data centers in the year leading up to the third quarter of 2025.
• The company anticipates that by 2029, clients associated with data centers could account for as much as 50% of its total pipeline.
• As of an early 2024 filing, data centers and crypto mines were projected to account for about 1.5 gigawatts of committed demand in the Carolinas alone.

To support this massive growth, Duke Energy collectively owns 55,100 megawatts of energy capacity as of August 2025. The utility also serves various municipalities and government entities across its service footprint, which rely on the same regulated infrastructure for essential public services.

The strategic focus on meeting this new, high-density load means that while residential customers still form the largest volume of accounts, the growth profile is heavily skewed toward these large, non-traditional utility customers. Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Cost Structure

You're looking at the major drains on Duke Energy Corporation's bottom line as of late 2025. For a utility this size, the cost structure is dominated by massive, long-term investments and the ongoing cost of the energy it sells.

High capital expenditures for grid modernization and clean energy transition represent a huge commitment. Duke Energy recently signaled its next five-year capital expenditure (capex) plan, covering 2026 through 2030, could be between $95 billion and $105 billion. This is a continuation of the capital-intensive path, building on earlier plans. A substantial portion of this spending is earmarked for grid modernization and the transition to cleaner generation sources. For instance, the company is on track to add over 8.5 gigawatts of new dispatchable generation over the next five years, including 7.5 gigawatts of new natural gas capacity.

Fuel and purchased power costs are a major variable expense that directly impacts earnings, though often passed through to customers. For the second quarter of 2025, the cost for Fuel used in electric generation and purchased power was reported at $1,878 million. This cost component is subject to commodity market volatility. To mitigate this, Duke Energy Florida completed efficiency upgrades that are estimated to save customers $340 million annually in fuel costs, plus an additional $70 million in 2025 by reducing the need to purchase power externally.

The cost of servicing its massive borrowings is significant. You specifically noted the interest expense on long-term debt, which was $78.91 billion as of June 2025. This figure highlights the substantial debt load required to fund the capital program. For context, Duke Energy's total reported Debt was $88.45 billion as of June 2025, and total Debt stood at $88.6b as of September 2025. The actual reported Interest Expense on Debt for the quarter ending June 2025 was $897 million.

Operations and Maintenance (O&M) expenses are consistently rising, putting pressure on operating margins outside of rate case adjustments. Total Operating Expenses for the twelve months ending September 30, 2025, reached $23.040 billion. Looking closer at the components, the Operation, maintenance and other expense for the second quarter of 2025 was $1,655 million, up from $1,320 million in the second quarter of 2024. This increase in O&M is cited as one of the factors offsetting income growth in recent quarters.

Finally, regulatory and compliance costs across multiple state jurisdictions are a constant feature of the cost base. These costs are tied to securing the necessary approvals and cost recovery mechanisms for operations and new projects. For example, a recent rate hike in Indiana, approved in 2024, allowed the company to collect an additional $244.4 million annually from customers. In the Carolinas, the 2025 Resource Plan projects customer bill impacts to average 2.1% annually over the next decade, reflecting the cost structure needed to meet growth and regulatory mandates.

Here's a quick look at some key expense and debt metrics:

• Twelve Months Operating Expenses (ending Sept 30, 2025): $23.040B
• Q2 2025 Interest Expense on Debt: $897M
• Total Debt (June 2025): $88.45B
• Q2 2025 Operation, maintenance and other: $1,655 million
• Projected 5-year CapEx (2026-2030): $95 billion to $105 billion

You can see the relative scale of some of these major cost and debt items in the table below, using the latest available quarterly data points:

Metric	Value (USD Millions)	Period
Total Operating Expenses	$23,040 (Twelve Months)	Ending September 30, 2025
Fuel used in electric generation and purchased power	$1,878	Q2 2025
Operation, maintenance and other	$1,655	Q2 2025
Interest Expense	$897	Q2 2025
Total Debt	$88,450 (Approx)	June 2025

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Revenue Streams

The revenue streams for Duke Energy Corporation (DUK) are overwhelmingly anchored in its regulated utility operations, which provide a foundation of predictable, rate-regulated cash flows. This structure is central to the company's business model as of late 2025.

The core of the revenue generation comes from the regulated electric business. You should note that regulated electric sales are cited as contributing 92.8% of Q2 2025 total revenues. This high concentration underscores the stability derived from operating within approved regulatory frameworks across its service territories.

The total financial scale of Duke Energy Corporation (DUK) is substantial, with the total revenue for the twelve months ending Q3 2025 reported as $31.659 billion. This trailing twelve-month figure reflects consistent performance leading up to the third quarter.

Revenue streams are segmented across the regulated utilities, as detailed below, using the most recent quarterly figures available for segment revenue breakdown:

Revenue Source	Latest Quarterly Revenue Amount (Q2 2025 Reported)	Notes
Regulated Electric Sales (Base)	$7.05 billion	Derived from the Electric Utilities and Infrastructure segment revenue.
Regulated Natural Gas Sales	$493 million	From the Gas Utilities and Infrastructure segment.
Non-regulated Electric and Other	$78 million	Reported operating revenues for the segment in Q2 2025.
Total Operating Revenues (Q2 2025)	$7.508 billion	Reported total, before eliminations.

The impact of regulatory adjustments is a key driver of revenue realization and growth. Revenue from new rates and riders implemented across jurisdictions in 2025 directly bolsters the top line and supports the capital plan execution. For instance, higher second-quarter 2025 adjusted earnings were explicitly driven by the implementation of new rates and riders, even with offsets from higher operating and maintenance expenses.

The Gas Utilities and Infrastructure segment contributes a smaller, but important, portion of the overall revenue base through regulated natural gas sales. For Q2 2025, this segment brought in $493 million in operating revenues. This contrasts with the Q1 2025 figure for regulated natural gas business revenues, which was $1.11 billion, showing quarterly variability in gas sales.

Finally, the non-regulated electric and other segment revenues provide a smaller component of the total. The reported operating revenues for the Nonregulated electric and other segment in Q2 2025 were $78 million.

You can see the primary revenue drivers for the quarter here:

• Regulated electric sales form the vast majority of revenue, cited at 92.8% of Q2 2025 total.
• Revenue growth is supported by new rates and riders enacted throughout 2025.
• The TTM revenue ending Q3 2025 reached $31.659 billion.
• Regulated natural gas sales contributed $493 million in Q2 2025 revenue.
• Non-regulated electric and other segment revenues were $78 million in Q2 2025.

Finance: draft 13-week cash view by Friday.