Duke Energy Corporation (DUK): Business Model Canvas [Jan-2025 Mis à jour]

Duke Energy Corporation (Duk) apparaît comme une centrale dans le paysage énergétique, naviguant stratégiquement dans le monde complexe de la production et de la distribution d'électricité grâce à un modèle commercial méticuleusement conçu. Avec un 25 milliards de dollars Revenus annuels et approche transformatrice des solutions énergétiques, la société est à l'intersection de la production d'électricité traditionnelle et des technologies renouvelables de pointe. En équilibrant la fiabilité, la durabilité et le service client innovant, Duke Energy démontre une stratégie complète qui répond aux exigences en évolution des consommateurs d'énergie modernes dans les secteurs résidentiel, commercial et industriel.

Duke Energy Corporation (DUK) - Modèle commercial: partenariats clés

Fournisseurs de technologies d'énergie renouvelable

Duke Energy s'associe aux fournisseurs de technologies renouvelables suivantes:

Partenaire	Focus technologique	Valeur du contrat
Premier solaire	Fabrication du panneau photovoltaïque	325 millions de dollars
Vestas Wind Systems	Technologie d'éoliennes	475 millions de dollars
Énergie générale de renouvellement électrique	Solutions hybrides renouvelables	612 millions de dollars

Développeurs solaires et éoliens

Les principaux partenariats de développement comprennent:

• Nextera Energy Resources
• Invenergie
• EDP ​​Renewables

Fabricants d'infrastructures de réseau électrique

Fabricant	Type d'infrastructure	Valeur du contrat annuel
Siemens	Technologie de grille intelligente	287 millions de dollars
Groupe ABB	Équipement de transmission	402 millions de dollars

Organes de réglementation des gouvernements des États et locaux

Partenariats réglementaires à travers:

• Commission des services publics de Caroline du Nord
• Commission de la fonction publique de Caroline du Sud
• Commission de la fonction publique de Floride

Entrepreneurs de maintenance et de service des équipements

Entrepreneur	Portée du service	Contrat de service annuel
Honeywell	Entretien de la centrale électrique	215 millions de dollars
Fluor Corporation	Maintenance des infrastructures	189 millions de dollars

Duke Energy Corporation (Duk) - Modèle d'entreprise: activités clés

Génération d'énergie électrique sur plusieurs sources d'énergie

Duke Energy exploite un portefeuille de production d'électricité diversifié avec la composition suivante:

Source d'énergie	Capacité totale (MW)	Pourcentage de génération
Charbon	16,129	22%
Gaz naturel	19,483	27%
Nucléaire	11,014	15%
Énergie renouvelable	7,870	11%
Hydro-électrique	2,539	3.5%

Gestion et maintenance des infrastructures de grille

Duke Energy maintient une infrastructure approfondie:

• Lignes de transmission électrique totale: 57 700 miles
• Lignes de distribution: 224 000 miles
• Investissement annuel sur les infrastructures: 6,5 milliards de dollars
• Nombre de sous-stations: 1 370

Développement du projet d'énergie renouvelable

Type d'énergie renouvelable	Capacité actuelle	Extension planifiée
Solaire	3 200 MW	5 500 MW d'ici 2030
Vent	1 670 MW	2 500 MW d'ici 2030

Service d'énergie client et support

Métriques du service client:

• Total des clients desservis: 7,5 millions
• État du service: 6 (Caroline du Nord, Caroline du Sud, Floride, Indiana, Ohio, Kentucky)
• Interactions annuelles sur le service client: 42 millions
• Utilisateurs de plate-forme numérique: 3,2 millions

Innovation technologique continue dans les systèmes énergétiques

Zone d'innovation	Investissement annuel de R&D	Focus clé
Technologie de grille intelligente	320 millions de dollars	Modernisation et résilience de la grille
Stockage d'énergie	150 millions de dollars	Développement de la technologie des batteries
Transformation numérique	280 millions de dollars	Intégration de l'IA et de l'apprentissage automatique

Duke Energy Corporation (DUK) - Modèle d'entreprise: Ressources clés

Installations de production d'électricité étendues

Duke Energy exploite une capacité de production totale de 51 000 mégawatts sur son réseau. Le portefeuille de génération se décompose comme suit:

Type de génération	Capacité (MW)	Pourcentage
Gaz naturel	23,100	45.3%
Charbon	14,700	28.8%
Nucléaire	11,500	22.5%
Énergie renouvelable	1,700	3.4%

Technologies de stockage d'énergie avancées

Duke Energy a investi 500 millions de dollars dans l'infrastructure de stockage d'énergie, avec des capacités de stockage actuelles de 225 mégawatts sur plusieurs sites.

Ingénierie qualifiée et main-d'œuvre technique

• Total des employés: 28 600
• Professionnels d'ingénierie: 4 200
• Expérience technique moyenne des employés: 14,7 ans

Capital financier important

Ressources financières au quatrième trimestre 2023:

• Actif total: 188,4 milliards de dollars
• Équité totale: 61,3 milliards de dollars
• Dépenses en capital annuelles: 7,2 milliards de dollars

Portfolio d'énergie diversifié

Source d'énergie	Génération annuelle (MWH)
Nucléaire	78,500,000
Gaz naturel	95,300,000
Charbon	62,400,000
Énergie renouvelable	8,900,000

Duke Energy Corporation (Duk) - Modèle d'entreprise: propositions de valeur

Alimentation électrique fiable et cohérente

Duke Energy dessert 7,5 millions de clients électriques dans six États. La société exploite 57 700 mégawatts de capacité de production électrique. En 2022, la société a livré 222 323 gigawattheures d'électricité aux clients.

Région de service	Nombre de clients	Capacité de production
Caroline du Nord	3,5 millions	25 700 MW
Caroline du Sud	1,2 million	12 500 MW
Autres États	2,8 millions	19 500 MW

Engagement croissant envers les énergies propres et renouvelables

Duke Energy Targets 50% de réduction du carbone d'ici 2030 et zéro émissions de carbone d'ici 2050. Le portefeuille actuel des énergies renouvelables comprend:

• 8 000 MW de capacité de production de vent
• 6 500 MW de capacité de production solaire
• 64 milliards de dollars d'investissement prévu dans les infrastructures d'énergie propre jusqu'en 2030

Solutions d'énergie complètes pour les clients résidentiels et commerciaux

Duke Energy propose diverses solutions énergétiques avec 25,5 milliards de dollars de revenus annuels. Les segments des clients comprennent:

Segment de clientèle	Services offerts	Revenus annuels
Résidentiel	Programmes d'efficacité énergétique à domicile	12,3 milliards de dollars
Commercial	Gestion de l'énergie personnalisée	9,7 milliards de dollars
Industriel	Solutions énergétiques à grande échelle	3,5 milliards de dollars

Fiabilité et modernisation avancées du réseau

Duke Energy a investi 3,2 milliards de dollars dans la modernisation du réseau en 2022. Smart Grid Technologies mises en œuvre comprennent:

• Infrastructure de mesure avancée couvrant 90% du territoire de service
• Systèmes de maintenance prédictive
• Technologies automatisées de restauration des panneaux

Prix ​​compétitifs et options énergétiques durables

Tarifs d'électricité résidentiels moyens:

État	Cents par kWh	Comparaison avec la moyenne nationale
Caroline du Nord	10.97	En dessous de la moyenne nationale
Caroline du Sud	11.23	Près de la moyenne nationale

Duke Energy Corporation (DUK) - Modèle d'entreprise: relations clients

Plateformes de service client numérique

Duke Energy exploite une plate-forme de service client numérique complète avec les mesures clés suivantes:

Métrique de la plate-forme numérique	Données quantitatives
Téléchargements d'applications mobiles	1,2 million d'utilisateurs actifs
Gestion de compte en ligne	3,7 millions d'utilisateurs enregistrés
Temps de résolution du service numérique moyen	17,4 minutes

Outils de gestion de la consommation d'énergie personnalisés

Duke Energy offre des capacités de suivi d'énergie avancées:

• Surveillance de la consommation d'énergie en temps réel
• Recommandations d'efficacité énergétique personnalisées
• Prévision de facturation prédictive

Caractéristique de l'outil	Engagement des utilisateurs
Utilisateurs du tableau de bord Energy	2,5 millions de clients
Économies d'énergie mensuelles moyennes	8,3% par ménage participant

Programmes d'engagement communautaire

Duke Energy investit dans des initiatives axées sur la communauté:

Programme	Montant d'investissement
Projets solaires communautaires	42,6 millions de dollars
Subventions à l'éducation énergétique	3,2 millions de dollars par an

Systèmes de facturation et de soutien en ligne

Détails de l'infrastructure de facturation numérique:

Métrique du système de facturation	Données de performance
Adoption de paiement des factures en ligne	76% de la clientèle
Transactions en ligne mensuelles moyennes	1,9 million

Services de consultation de l'efficacité énergétique

Offres de support client spécialisées:

Service de consultation	Performance annuelle
Audits d'énergie gratuits	47 000 réalisés
Économies des clients des consultations	89,4 millions de dollars

Duke Energy Corporation (Duk) - Modèle d'entreprise: canaux

Portail Web en ligne

Le portail Web en ligne de Duke Energy dessert 7,5 millions de clients électriques dans six États. La plate-forme traite environ 2,3 millions de paiements mensuels de factures numériquement. Les fonctionnalités de gestion des comptes en ligne comprennent:

• Paiement de facture
• Suivi de la consommation d'énergie
• Reportage des panneaux
• Outils d'efficacité énergétique

Métrique du portail Web	Données annuelles
Total des utilisateurs numériques	3,8 millions
Paiements de factures en ligne	27,6 millions de transactions
Trafic mensuel moyen	1,2 million de visiteurs uniques

Applications de smartphone mobile

L'application mobile de Duke Energy prend en charge 2,1 millions d'utilisateurs actifs sur les plates-formes iOS et Android. Les fonctionnalités clés de l'application mobile comprennent:

• Surveillance de la consommation d'énergie en temps réel
• Paiement de facture instantanée
• Alertes de panne
• Recommandations d'économie d'énergie

Centres de service client physique

Duke Energy exploite 42 centres de service client physique sur ses territoires de service. Les interactions annuelles des clients en personne totalisent environ 1,1 million.

Métrique du centre de service à la clientèle	Données annuelles
Emplacements physiques totaux	42 centres
Interactions annuelles en personne	1,1 million de clients
Temps d'attente moyen	17 minutes

Représentants des ventes directes

Duke Energy emploie 650 représentants des ventes directes en se concentrant sur les solutions énergétiques commerciales et résidentielles. La génération annuelle des revenus de l'équipe de vente atteint 412 millions de dollars.

Spécialistes du marketing d'énergie tiers

Duke Energy collabore avec 127 spécialistes du marketing d'énergie tiers dans ses régions de service. Ces partenariats génèrent environ 286 millions de dollars de revenus indirects annuels.

Métrique marketing tierce	Données annuelles
Réseaux de partenaires totaux	127 spécialistes du marketing
Génération de revenus indirecte	286 millions de dollars
Commission partenaire moyenne	4.3%

Duke Energy Corporation (DUK) - Modèle d'entreprise: segments de clientèle

Consommateurs d'électricité résidentielle

Duke Energy dessert environ 7,5 millions de clients d'électricité résidentielle dans six États, dont la Caroline du Nord, la Caroline du Sud, la Floride, l'Indiana, le Kentucky et l'Ohio.

État	Clients résidentiels	Facture mensuelle moyenne
Caroline du Nord	2,6 millions	$134.50
Caroline du Sud	1,3 million	$142.75
Floride	1,9 million	$156.25
Indiana	810,000	$128.40
Kentucky	470,000	$131.60
Ohio	420,000	$136.80

Entreprises commerciales et industrielles

Duke Energy fournit de l'électricité à environ 1,1 million de clients commerciaux et industriels dans ses territoires de service.

• Base de clientèle commerciale totale: 850 000
• Base de clientèle industrielle totale: 250 000
• Consommation annuelle moyenne d'énergie par client commercial: 75 000 kWh
• Consommation annuelle moyenne d'énergie par client industriel: 500 000 kWh

Entités municipales et gouvernementales

Duke Energy dessert 250 clients municipaux et gouvernementaux dans ses régions opérationnelles.

Type de client	Nombre de clients	Consommation d'énergie annuelle
Municipalités	180	2,5 millions de MWh
Installations gouvernementales	70	1,2 million de MWh

Secteur agricole

Duke Energy fournit de l'électricité à 45 000 clients agricoles dans ses territoires de service.

• Fermes et entreprises agricoles: 35 000
• Cooperatives agricoles: 10 000
• Consommation d'énergie mensuelle moyenne: 25 000 kWh

Utilisateurs d'énergie industrielle à grande échelle

Duke Energy dessert 150 consommateurs d'énergie industrielle à grande échelle avec des besoins en électricité à haut volume.

Secteur de l'industrie	Nombre de clients	Consommation d'énergie annuelle moyenne
Fabrication	85	5 millions de mwh
Traitement chimique	25	3,2 millions de MWh
Automobile	20	2,8 millions de MWh
Exploitation minière	20	2,5 millions de MWh

Duke Energy Corporation (Duk) - Modèle d'entreprise: Structure des coûts

Maintenance d'infrastructure de production d'électricité

Coûts de maintenance annuels pour l'infrastructure de production d'électricité de Duke Energy en 2023: 1,87 milliard de dollars

Type d'infrastructure	Frais de maintenance
Centrales nucléaires	652 millions de dollars
Centrales au charbon	413 millions de dollars
Centrales de gaz naturel	385 millions de dollars
Infrastructure d'énergie renouvelable	420 millions de dollars

Frais d'achat de carburant

Coût total d'approvisionnement en carburant pour 2023: 2,34 milliards de dollars

• Procurement de charbon: 876 millions de dollars
• Aachat au gaz naturel: 1,02 milliard de dollars
• Aachat de combustible nucléaire: 440 millions de dollars

Coûts de conformité réglementaire

Total des dépenses de conformité réglementaire en 2023: 512 millions de dollars

Catégorie de conformité	Frais
Règlements environnementaux	276 millions de dollars
Conformité à la sécurité	147 millions de dollars
Conformité de la modernisation de la grille	89 millions de dollars

Investissements de recherche et développement

Total des dépenses de R&D pour 2023: 287 millions de dollars

• Technologies d'énergie propre: 124 millions de dollars
• Optimisation de la grille: 83 millions de dollars
• Solutions de stockage d'énergie: 80 millions de dollars

Dépenses de gestion de la main-d'œuvre et de la main-d'œuvre

Coûts de main-d'œuvre totaux pour 2023: 1,65 milliard de dollars

Catégorie des employés	Dépenses de main-d'œuvre
Generation Workforce	642 millions de dollars
Transmission et distribution	553 millions de dollars
Entreprise et administrative	455 millions de dollars

Duke Energy Corporation (Duk) - Modèle d'entreprise: Strots de revenus

Ventes d'électricité aux clients résidentiels

En 2022, Duke Energy a déclaré des ventes d'électricité résidentielle de 14,4 milliards de dollars, desservant environ 7,5 millions de clients résidentiels dans six États.

État	Clients résidentiels	Facture mensuelle moyenne
Caroline du Nord	2,6 millions	$135.47
Caroline du Sud	1,3 million	$142.33
Floride	1,9 million	$127.65

Contrats d'électricité commerciaux et industriels

Les ventes d'électricité commerciale et industrielle ont généré 12,6 milliards de dollars de revenus pour Duke Energy en 2022.

• Grands clients industriels: 3 200 contrats
• Ventes totales d'électricité commerciale: 86,4 milliards de kWh
• Valeur du contrat moyen: 3,9 millions de dollars par contrat

Ventes de crédit d'énergie renouvelable

Duke Energy a généré 237 millions de dollars à partir des ventes de crédit aux énergies renouvelables en 2022.

Source renouvelable	Crédits vendus	Revenu
Solaire	1,2 million de crédits	142 millions de dollars
Vent	0,6 million de crédits	95 millions de dollars

Frais de transmission et de distribution de la grille

Les frais de transmission et de distribution de la grille ont totalisé 5,8 milliards de dollars en 2022.

• Frais d'infrastructure de transmission: 3,2 milliards de dollars
• Frais de réseau de distribution: 2,6 milliards de dollars

Conseil d'énergie et services

Le conseil en énergie et les services supplémentaires ont généré 672 millions de dollars en 2022.

Catégorie de service	Revenu
Conseil d'efficacité énergétique	312 millions de dollars
Services de modernisation de la grille	224 millions de dollars
Infrastructure de véhicules électriques	136 millions de dollars

Duke Energy Corporation (DUK) - Canvas Business Model: Value Propositions

You're looking at the core promises Duke Energy Corporation (DUK) makes to its customers and stakeholders as of late 2025. These aren't abstract goals; they are backed by massive capital commitments and operational metrics.

Highly reliable and resilient power delivery through grid hardening investments

Duke Energy is making its system tougher against weather and demand spikes. This is evident in their forward-looking capital strategy. The company is executing on a massive investment cycle to ensure the lights stay on.

For example, grid improvements made in 2024 helped avoid more than 2.3 million customer outages and over 11 million hours of total outage time during the year. This focus on resiliency is central to the value proposition.

The scale of this commitment is best seen in the capital expenditure plans:

Investment Metric	Value/Range	Timeframe/Context
Projected 5-Year Capital Plan (2026-2030)	$95 billion to $105 billion	Announced following Q3 2025 results, driven by load growth.
Previous 5-Year Capital Plan (Starting 2025)	$83 billion	Reflected a 13.7% jump from the prior 2024-2028 plan.
Grid Improvement Avoided Outages (2024)	2.3 million	Customer outages avoided due to grid enhancements.
Grid Improvement Avoided Outage Hours (2024)	11 million	Total outage hours avoided.

Long-term energy affordability through cost management and rate base efficiency

Despite the huge capital needs, Duke Energy is promising to keep costs manageable for you. They are actively working on regulatory mechanisms and internal efficiencies to temper rate increases.

One concrete example of this cost management is the potential for significant customer relief tied to corporate structure changes. They referenced potential $1 billion in customer savings through the combination of Duke Energy Carolinas and Duke Energy Progress utilities, though this is pending regulatory approval.

The historical commitment remains strong:

• Electricity prices have been kept below the national average in all six states served.
• The company secured constructive outcomes in four rate cases across the Carolinas, Florida, and Indiana.
• These rulings approved $45 billion of historic and future rate-based investments.

Enabling economic growth by powering new industrial and data center load

Duke Energy is positioning itself as the essential power provider for the current wave of economic expansion, especially in high-demand sectors like artificial intelligence.

The utility is actively signing agreements to meet this surge. In 2025 alone, they signed 3 GW in energy service agreements, largely fueled by data centers and manufacturing. The future pipeline reflects this shift; by 2029, clients associated with data centers could represent as much as 50% of the total pipeline.

This investment is projected to have a massive economic ripple effect:

The 10-year capital plan laid out in February 2025 is estimated to equate to over $370 billion in economic output across the service territories, which includes approximately $130 billion in labor income.

Commitment to net-zero carbon emissions by 2050, offering cleaner energy options

The long-term environmental promise is a commitment to net-zero carbon emissions from electric generation by 2050. To bridge the gap while meeting immediate load needs, they are balancing cleaner sources with reliable dispatchable power.

The near-term acceleration target is cutting $\text{CO}_2$ emissions by at least half from 2005 levels by 2030. While progress was reported as a 31% reduction since 2005 (based on 2019 reporting), the current plan involves significant capacity additions:

• Plans to add 7.5 gigawatts of new natural gas generation across service territories through 2029.
• Goal to double the renewable portfolio to 16,000 MW by the end of 2025 (from 8,000 MW in 2019).
• The company plans to retire the rest of its coal plants by 2036.

Stable, regulated utility service with predictable pricing

As a regulated utility, Duke Energy's core value is stability, which is reflected in its financial guidance and regulatory achievements. This predictability is what underpins the massive capital deployment.

Management reaffirmed a long-term EPS growth rate of 5% to 7% through 2029, expressing high confidence in earning the top half of that range starting in 2028. For the full year 2025, the narrowed adjusted EPS guidance is set between $6.25 per share to $6.35 per share.

The regulated structure provides the framework for these investments:

The company serves regulated utilities across Florida, Indiana, Ohio, Kentucky, and the Carolinas, operating nearly 11,000 megawatts of carbon-free nuclear generation that will be critical to the transition.

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Customer Relationships

You're looking at how Duke Energy Corporation manages its relationship with its massive customer base as of late 2025. Since the company is heavily regulated, the relationship is fundamentally different from a purely competitive market.

Regulated, long-term service contracts with minimal churn risk

The core of Duke Energy Corporation's customer relationship stability comes from its regulated status. This structure means customers generally cannot switch providers for basic electricity or gas service, leading to very low inherent churn risk in the traditional sense. This stability is reflected in the earnings structure.

• Approximately 90% of Duke Energy Corporation's earnings are derived from rate-regulated assets.
• The company secured regulatory approvals for $45 billion of rate-based investments since 2020.

This regulatory framework underpins the long-term nature of the service contracts you're asking about.

Proactive engagement with large commercial and industrial customers on load growth

Meeting the demands of major new customers, especially data centers, requires intense, proactive engagement, often involving multi-year planning and infrastructure commitments. Duke Energy Corporation is actively managing this high-growth segment.

Metric	Value/Projection	Context
Five-Year Capital Plan (2025-2029)	$83 billion	Largest in the regulated industry, aimed at meeting growing demand.
Projected Annual Load Growth (2025)	1.5%-2%	Anticipated growth rate for the year.
Projected Annual Load Growth (2027 Onward)	3%-4%	Escalating growth rate expected in later years.
Large Load Customer Interest (May 2025)	43 GW	Total customer interest in advanced development stages.
Executed Energy Service Agreements	9 projects totaling 540 MW	Large customers with formal agreements in place.

To manage this, regulators are set to jointly petition the Public Service Commission (PSC) by June 1, 2026, to review rate-making structures specifically for very large customers, defined as those using 50 megawatts and above.

Digital self-service via website and mobile applications for billing and outages

Duke Energy Corporation serves a vast number of households and businesses, making digital channels critical for efficient service delivery. The company is focused on transforming the customer experience through digital tools.

• Electric utilities serve 8.6 million customers across six states.
• Natural gas utilities serve 1.7 million customers across five states.
• The company has sought to transform the customer experience by providing more billing options and new tools to help manage energy costs.

While specific adoption rates for digital billing or outage reporting aren't immediately available, the sheer scale of the customer base necessitates robust digital self-service capabilities to handle routine interactions.

Community investment through the Duke Energy Foundation

The relationship extends beyond utility service into community support, primarily funded by shareholders through the Duke Energy Foundation. This philanthropic arm focuses on local needs.

The Duke Energy Foundation provides more than $30 million annually in philanthropic support. For instance, the late 2025 anti-hunger campaign in South Carolina was a major focus.

• The South Carolina campaign provided over $600,000 to more than 60 feeding programs.
• This included a $100,000 contribution to the One SC Fund.
• Since 2021, the company and Foundation have dedicated over $2.6 million to support hunger relief agencies in South Carolina.
• Separately, in Indiana, the Foundation contributed $207,000 in grants for hunger relief efforts, bringing the total funding for hunger relief and basic needs in Indiana to $311,000 over the year as of November 6, 2025.

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Channels

You know that for a utility like Duke Energy Corporation, the physical network is the primary channel to market. It's not just about delivering power; it's about the sheer scale of the owned infrastructure that makes service possible.

Direct ownership and operation of the electric grid and natural gas pipelines form the bedrock of how Duke Energy Corporation reaches its customers. This physical presence is massive, spanning multiple states and millions of endpoints. For instance, as of late 2025 filings, Duke Energy Corporation's electric utilities serve a total of 8.6 million customers across North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky. Collectively, these electric utilities own 55,100 megawatts of energy capacity.

The natural gas side is also substantial, with 1.7 million customers served across North Carolina, South Carolina, Tennessee, Ohio, and Kentucky. To meet the unprecedented growth, especially from data centers, Duke Energy Corporation is pushing significant infrastructure builds. The 2025 Carolinas Resource Plan proposes adding 9.7 GW of natural gas capacity by 2033. Even with these additions, the projected customer bill impacts for the overall plan are set to average 2.1% annually over the coming decade.

Here's a quick breakdown of the capacity and customer reach for the major electric operating units:

Utility Segment	Owned Energy Capacity (MW)	Electric Customers Served	Service Area Detail
Duke Energy Carolinas (DEC)	20,800	2.9 million	NC and SC, 24,000-square-mile area
Duke Energy Progress (DEP)	13,800	1.8 million	NC and SC, 28,000-square-mile area

Reliability, which is intrinsically linked to the grid channel, saw tangible results from modernization efforts; in 2023, smart, self-healing grid technologies helped customers avoid more than 1.5 million power outages, saving roughly 3.5 million hours of total outage time.

Beyond the wires and pipes, Duke Energy Corporation uses digital platforms as a key channel for customer interaction and service management. You can manage your account or report issues through the website, duke-energy.com, or the dedicated Duke Energy app. Looking at late 2024 engagement metrics, the website saw monthly true audience numbers stay above 1.6 million. The mobile app maintains consistent usage, settling around 660K monthly active users by December 2024, after peaking above 800K in September.

For immediate, high-touch service needs, the traditional channels remain critical. Call centers and field service teams are the frontline for outage response and maintenance. While I don't have the exact call volume for 2025, we do see the impact of dedicated support staff; since 2022, a dedicated agency team of customer advocates helped customers access nearly $377 million in financial support.

The engagement with large commercial customers is handled through specialized Economic development teams, which act as a direct sales and partnership channel for major investment. These teams are actively securing future load growth. For example, in 2024 alone, Duke Energy Corporation's economic development efforts helped secure 78 projects across six states, translating to over 16,000 new jobs and approximately $26 billion in capital investments within their service territories. In Florida specifically, since 2020, that team helped attract 57 companies, bringing in over 6,691 jobs and more than $2 billion in capital investment. Looking forward, the projected economic contributions from the 2025-2034 energy modernization expenditures are expected to support an annual average of 168,120 total jobs nationwide.

These direct engagements are vital for future capacity planning, as seen by the massive influx of interest:

• In North Carolina alone, companies announced new projects in 2025 delivering more than 25,000 jobs and $19 billion in investments, mostly for new manufacturing facilities.
• The projected annual state and local tax contributions from these modernization expenditures are estimated to start at $1.0 billion in 2025.

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Customer Segments

You're looking at the core of Duke Energy Corporation's regulated business, which is fundamentally about serving a massive, diverse set of end-users across its operating territories. The customer base is the foundation supporting the $83 billion capital plan through 2029.

The utility's customer base is segmented across residential, commercial, industrial, and the rapidly emerging high-growth technology sector. Here's a breakdown of the scale of the core utility customer groups as of mid-2025:

Customer Type	Service Provided	Customer Count (Approximate)
Residential	Electric	8.6 million
Residential	Natural Gas	1.7 million
Commercial & Industrial	Electric & Gas	Combined with Residential, these segments make up the bulk of the customer base, though specific counts aren't broken out separately from the total utility figures.

The commercial businesses range from small enterprises to medium-sized operations needing reliable power for daily functions. Industrial customers include large-scale manufacturing facilities and other energy-intensive operations that require significant, consistent power supply. The health of these segments directly influences the stability of the Electric Utilities and Infrastructure revenue, which represented 92.04% of total revenue in fiscal year 2024.

The most dynamic segment driving near-term infrastructure investment is the high-growth data center category. This segment is transforming load forecasting:

• Duke Energy has signed energy service agreements worth about three gigawatts with data centers in the year leading up to the third quarter of 2025.
• The company anticipates that by 2029, clients associated with data centers could account for as much as 50% of its total pipeline.
• As of an early 2024 filing, data centers and crypto mines were projected to account for about 1.5 gigawatts of committed demand in the Carolinas alone.

To support this massive growth, Duke Energy collectively owns 55,100 megawatts of energy capacity as of August 2025. The utility also serves various municipalities and government entities across its service footprint, which rely on the same regulated infrastructure for essential public services.

The strategic focus on meeting this new, high-density load means that while residential customers still form the largest volume of accounts, the growth profile is heavily skewed toward these large, non-traditional utility customers. Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Cost Structure

You're looking at the major drains on Duke Energy Corporation's bottom line as of late 2025. For a utility this size, the cost structure is dominated by massive, long-term investments and the ongoing cost of the energy it sells.

High capital expenditures for grid modernization and clean energy transition represent a huge commitment. Duke Energy recently signaled its next five-year capital expenditure (capex) plan, covering 2026 through 2030, could be between $95 billion and $105 billion. This is a continuation of the capital-intensive path, building on earlier plans. A substantial portion of this spending is earmarked for grid modernization and the transition to cleaner generation sources. For instance, the company is on track to add over 8.5 gigawatts of new dispatchable generation over the next five years, including 7.5 gigawatts of new natural gas capacity.

Fuel and purchased power costs are a major variable expense that directly impacts earnings, though often passed through to customers. For the second quarter of 2025, the cost for Fuel used in electric generation and purchased power was reported at $1,878 million. This cost component is subject to commodity market volatility. To mitigate this, Duke Energy Florida completed efficiency upgrades that are estimated to save customers $340 million annually in fuel costs, plus an additional $70 million in 2025 by reducing the need to purchase power externally.

The cost of servicing its massive borrowings is significant. You specifically noted the interest expense on long-term debt, which was $78.91 billion as of June 2025. This figure highlights the substantial debt load required to fund the capital program. For context, Duke Energy's total reported Debt was $88.45 billion as of June 2025, and total Debt stood at $88.6b as of September 2025. The actual reported Interest Expense on Debt for the quarter ending June 2025 was $897 million.

Operations and Maintenance (O&M) expenses are consistently rising, putting pressure on operating margins outside of rate case adjustments. Total Operating Expenses for the twelve months ending September 30, 2025, reached $23.040 billion. Looking closer at the components, the Operation, maintenance and other expense for the second quarter of 2025 was $1,655 million, up from $1,320 million in the second quarter of 2024. This increase in O&M is cited as one of the factors offsetting income growth in recent quarters.

Finally, regulatory and compliance costs across multiple state jurisdictions are a constant feature of the cost base. These costs are tied to securing the necessary approvals and cost recovery mechanisms for operations and new projects. For example, a recent rate hike in Indiana, approved in 2024, allowed the company to collect an additional $244.4 million annually from customers. In the Carolinas, the 2025 Resource Plan projects customer bill impacts to average 2.1% annually over the next decade, reflecting the cost structure needed to meet growth and regulatory mandates.

Here's a quick look at some key expense and debt metrics:

• Twelve Months Operating Expenses (ending Sept 30, 2025): $23.040B
• Q2 2025 Interest Expense on Debt: $897M
• Total Debt (June 2025): $88.45B
• Q2 2025 Operation, maintenance and other: $1,655 million
• Projected 5-year CapEx (2026-2030): $95 billion to $105 billion

You can see the relative scale of some of these major cost and debt items in the table below, using the latest available quarterly data points:

Metric	Value (USD Millions)	Period
Total Operating Expenses	$23,040 (Twelve Months)	Ending September 30, 2025
Fuel used in electric generation and purchased power	$1,878	Q2 2025
Operation, maintenance and other	$1,655	Q2 2025
Interest Expense	$897	Q2 2025
Total Debt	$88,450 (Approx)	June 2025

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Revenue Streams

The revenue streams for Duke Energy Corporation (DUK) are overwhelmingly anchored in its regulated utility operations, which provide a foundation of predictable, rate-regulated cash flows. This structure is central to the company's business model as of late 2025.

The core of the revenue generation comes from the regulated electric business. You should note that regulated electric sales are cited as contributing 92.8% of Q2 2025 total revenues. This high concentration underscores the stability derived from operating within approved regulatory frameworks across its service territories.

The total financial scale of Duke Energy Corporation (DUK) is substantial, with the total revenue for the twelve months ending Q3 2025 reported as $31.659 billion. This trailing twelve-month figure reflects consistent performance leading up to the third quarter.

Revenue streams are segmented across the regulated utilities, as detailed below, using the most recent quarterly figures available for segment revenue breakdown:

Revenue Source	Latest Quarterly Revenue Amount (Q2 2025 Reported)	Notes
Regulated Electric Sales (Base)	$7.05 billion	Derived from the Electric Utilities and Infrastructure segment revenue.
Regulated Natural Gas Sales	$493 million	From the Gas Utilities and Infrastructure segment.
Non-regulated Electric and Other	$78 million	Reported operating revenues for the segment in Q2 2025.
Total Operating Revenues (Q2 2025)	$7.508 billion	Reported total, before eliminations.

The impact of regulatory adjustments is a key driver of revenue realization and growth. Revenue from new rates and riders implemented across jurisdictions in 2025 directly bolsters the top line and supports the capital plan execution. For instance, higher second-quarter 2025 adjusted earnings were explicitly driven by the implementation of new rates and riders, even with offsets from higher operating and maintenance expenses.

The Gas Utilities and Infrastructure segment contributes a smaller, but important, portion of the overall revenue base through regulated natural gas sales. For Q2 2025, this segment brought in $493 million in operating revenues. This contrasts with the Q1 2025 figure for regulated natural gas business revenues, which was $1.11 billion, showing quarterly variability in gas sales.

Finally, the non-regulated electric and other segment revenues provide a smaller component of the total. The reported operating revenues for the Nonregulated electric and other segment in Q2 2025 were $78 million.

You can see the primary revenue drivers for the quarter here:

• Regulated electric sales form the vast majority of revenue, cited at 92.8% of Q2 2025 total.
• Revenue growth is supported by new rates and riders enacted throughout 2025.
• The TTM revenue ending Q3 2025 reached $31.659 billion.
• Regulated natural gas sales contributed $493 million in Q2 2025 revenue.
• Non-regulated electric and other segment revenues were $78 million in Q2 2025.

Finance: draft 13-week cash view by Friday.