Duke Energy Corporation (DUK): Business Model Canvas

Duke Energy Corporation (DUK) entwickelt sich zu einem Kraftpaket in der Energielandschaft, das sich mithilfe eines sorgfältig ausgearbeiteten Geschäftsmodells strategisch durch die komplexe Welt der Stromerzeugung und -verteilung bewegt. Mit einem 25 Milliarden Dollar Mit einem jährlichen Umsatz und einem transformativen Ansatz für Energielösungen steht das Unternehmen an der Schnittstelle zwischen traditioneller Stromerzeugung und modernsten erneuerbaren Technologien. Durch die Ausgewogenheit von Zuverlässigkeit, Nachhaltigkeit und innovativem Kundenservice demonstriert Duke Energy eine umfassende Strategie, die den sich verändernden Anforderungen moderner Energieverbraucher in den Bereichen Wohnen, Gewerbe und Industrie gerecht wird.

Duke Energy Corporation (DUK) – Geschäftsmodell: Wichtige Partnerschaften

Anbieter von Technologien für erneuerbare Energien

Duke Energy arbeitet mit den folgenden Anbietern erneuerbarer Technologien zusammen:

Partner	Technologiefokus	Vertragswert
Erste Solar	Herstellung von Photovoltaikmodulen	325 Millionen Dollar
Vestas Windsysteme	Windkraftanlagentechnologie	475 Millionen Dollar
General Electric Erneuerbare Energie	Hybride erneuerbare Lösungen	612 Millionen Dollar

Entwickler von Solar- und Windparks

Zu den wichtigsten Entwicklungspartnerschaften gehören:

• NextEra-Energieressourcen
• Invenergy
• EDP Erneuerbare Energien

Hersteller von Stromnetzinfrastrukturen

Hersteller	Infrastrukturtyp	Jährlicher Vertragswert
Siemens	Smart-Grid-Technologie	287 Millionen Dollar
ABB-Gruppe	Übertragungsausrüstung	402 Millionen Dollar

Aufsichtsbehörden der Bundesstaaten und Kommunen

Regulierungspartnerschaften in folgenden Bereichen:

• North Carolina Utilities Commission
• Kommission für den öffentlichen Dienst von South Carolina
• Kommission für den öffentlichen Dienst von Florida

Auftragnehmer für Gerätewartung und Service

Auftragnehmer	Leistungsumfang	Jährlicher Servicevertrag
Honeywell	Wartung von Kraftwerken	215 Millionen Dollar
Fluor Corporation	Wartung der Infrastruktur	189 Millionen Dollar

Duke Energy Corporation (DUK) – Geschäftsmodell: Hauptaktivitäten

Stromerzeugung über mehrere Energiequellen hinweg

Duke Energy betreibt ein vielfältiges Stromerzeugungsportfolio mit folgender Zusammensetzung:

Energiequelle	Gesamtkapazität (MW)	Prozentsatz der Generation
Kohle	16,129	22%
Erdgas	19,483	27%
Nuklear	11,014	15%
Erneuerbare Energie	7,870	11%
Wasserkraft	2,539	3.5%

Verwaltung und Wartung der Netzinfrastruktur

Duke Energy unterhält eine umfangreiche Infrastruktur:

• Gesamte elektrische Übertragungsleitungen: 57.700 Meilen
• Vertriebslinien: 224.000 Meilen
• Jährliche Infrastrukturinvestitionen: 6,5 Milliarden US-Dollar
• Anzahl der Umspannwerke: 1.370

Projektentwicklung für erneuerbare Energien

Art der erneuerbaren Energie	Aktuelle Kapazität	Geplante Erweiterung
Solar	3.200 MW	5.500 MW bis 2030
Wind	1.670 MW	2.500 MW bis 2030

Kundendienst und Support im Energiebereich

Kundendienstkennzahlen:

• Insgesamt betreute Kunden: 7,5 Millionen
• Servicestaaten: 6 (North Carolina, South Carolina, Florida, Indiana, Ohio, Kentucky)
• Jährliche Kundendienstinteraktionen: 42 Millionen
• Nutzer digitaler Plattformen: 3,2 Millionen

Kontinuierliche technologische Innovation in Energiesystemen

Innovationsbereich	Jährliche F&E-Investitionen	Schwerpunkt
Smart-Grid-Technologie	320 Millionen Dollar	Netzmodernisierung und -resilienz
Energiespeicher	150 Millionen Dollar	Entwicklung der Batterietechnologie
Digitale Transformation	280 Millionen Dollar	Integration von KI und maschinellem Lernen

Duke Energy Corporation (DUK) – Geschäftsmodell: Schlüsselressourcen

Umfangreiche Energieerzeugungsanlagen

Duke Energy betreibt in seinem Netzwerk eine Gesamterzeugungskapazität von 51.000 Megawatt. Das Erzeugungsportfolio setzt sich wie folgt zusammen:

Generationstyp	Kapazität (MW)	Prozentsatz
Erdgas	23,100	45.3%
Kohle	14,700	28.8%
Nuklear	11,500	22.5%
Erneuerbare Energie	1,700	3.4%

Fortschrittliche Energiespeichertechnologien

Duke Energy hat 500 Millionen US-Dollar in die Energiespeicherinfrastruktur investiert und verfügt derzeit über eine Speicherkapazität von 225 Megawatt an mehreren Standorten.

Qualifizierte Ingenieure und technische Arbeitskräfte

• Gesamtzahl der Mitarbeiter: 28.600
• Ingenieursfachkräfte: 4.200
• Durchschnittliche technische Mitarbeitererfahrung: 14,7 Jahre

Bedeutendes Finanzkapital

Finanzielle Ausstattung ab Q4 2023:

• Gesamtvermögen: 188,4 Milliarden US-Dollar
• Gesamteigenkapital: 61,3 Milliarden US-Dollar
• Jährliche Investitionsausgaben: 7,2 Milliarden US-Dollar

Vielfältiges Energieportfolio

Energiequelle	Jährliche Erzeugung (MWh)
Nuklear	78,500,000
Erdgas	95,300,000
Kohle	62,400,000
Erneuerbare Energie	8,900,000

Duke Energy Corporation (DUK) – Geschäftsmodell: Wertversprechen

Zuverlässige und konsistente Stromversorgung

Duke Energy beliefert 7,5 Millionen Stromkunden in sechs Bundesstaaten. Das Unternehmen betreibt eine Stromerzeugungskapazität von 57.700 Megawatt. Im Jahr 2022 lieferte das Unternehmen 222.323 Gigawattstunden Strom an Kunden.

Serviceregion	Anzahl der Kunden	Erzeugungskapazität
North Carolina	3,5 Millionen	25.700 MW
South Carolina	1,2 Millionen	12.500 MW
Andere Staaten	2,8 Millionen	19.500 MW

Wachsendes Engagement für saubere und erneuerbare Energien

Ziele von Duke Energy 50 % CO2-Reduktion bis 2030 und Null CO2-Emissionen bis 2050. Das aktuelle Portfolio an erneuerbaren Energien umfasst:

• 8.000 MW Windkraftkapazität
• 6.500 MW Solarstromerzeugungskapazität
• Bis 2030 sind Investitionen in Höhe von 64 Milliarden US-Dollar in die Infrastruktur für saubere Energie geplant

Umfassende Energielösungen für Privat- und Gewerbekunden

Duke Energy bietet vielfältige Energielösungen mit einem Jahresumsatz von 25,5 Milliarden US-Dollar. Zu den Kundensegmenten gehören:

Kundensegment	Angebotene Dienstleistungen	Jahresumsatz
Wohnen	Programme zur Energieeffizienz von Häusern	12,3 Milliarden US-Dollar
Kommerziell	Maßgeschneidertes Energiemanagement	9,7 Milliarden US-Dollar
Industriell	Große Energielösungen	3,5 Milliarden US-Dollar

Erweiterte Netzzuverlässigkeit und Modernisierung

Duke Energy investierte im Jahr 2022 3,2 Milliarden US-Dollar in die Netzmodernisierung. Zu den implementierten Smart-Grid-Technologien gehören:

• Fortschrittliche Messinfrastruktur, die 90 % des Servicegebiets abdeckt
• Vorausschauende Wartungssysteme
• Automatisierte Technologien zur Wiederherstellung nach Ausfällen

Wettbewerbsfähige Preise und nachhaltige Energieoptionen

Durchschnittliche Stromtarife für Privathaushalte:

Staat	Cent pro kWh	Vergleich mit dem nationalen Durchschnitt
North Carolina	10.97	Unter dem Landesdurchschnitt
South Carolina	11.23	In der Nähe des Landesdurchschnitts

Duke Energy Corporation (DUK) – Geschäftsmodell: Kundenbeziehungen

Digitale Kundenservice-Plattformen

Duke Energy betreibt eine umfassende digitale Kundendienstplattform mit den folgenden Schlüsselkennzahlen:

Digitale Plattformmetrik	Quantitative Daten
Mobile App-Downloads	1,2 Millionen aktive Benutzer
Online-Kontoverwaltung	3,7 Millionen registrierte Benutzer
Durchschnittliche Lösungszeit für digitale Dienste	17,4 Minuten

Personalisierte Tools für das Energieverbrauchsmanagement

Duke Energy bietet erweiterte Energieverfolgungsfunktionen:

• Überwachung des Energieverbrauchs in Echtzeit
• Personalisierte Empfehlungen zur Energieeffizienz
• Vorausschauende Abrechnungsprognose

Werkzeugfunktion	Benutzerinteraktion
Benutzer des Energie-Dashboards	2,5 Millionen Kunden
Durchschnittliche monatliche Energieeinsparungen	8,3 % pro teilnehmendem Haushalt

Community-Engagement-Programme

Duke Energy investiert in gemeinschaftsorientierte Initiativen:

Programm	Investitionsbetrag
Gemeinschaftssolarprojekte	42,6 Millionen US-Dollar
Zuschüsse zur Energieerziehung	3,2 Millionen US-Dollar pro Jahr

Online-Abrechnungs- und Supportsysteme

Details zur digitalen Abrechnungsinfrastruktur:

Abrechnungssystemmetrik	Leistungsdaten
Einführung von Online-Rechnungszahlungen	76 % des Kundenstamms
Durchschnittliche monatliche Online-Transaktionen	1,9 Millionen

Beratungsdienste zur Energieeffizienz

Spezialisierte Kundendienstangebote:

Beratungsservice	Jährliche Leistung
Kostenlose Energieaudits	47.000 durchgeführt
Kundeneinsparungen durch Beratungsgespräche	89,4 Millionen US-Dollar

Duke Energy Corporation (DUK) – Geschäftsmodell: Kanäle

Online-Webportal

Das Online-Webportal von Duke Energy bedient 7,5 Millionen Stromkunden in sechs Bundesstaaten. Die Plattform verarbeitet monatlich rund 2,3 Millionen Rechnungszahlungen digital. Zu den Online-Kontoverwaltungsfunktionen gehören:

• Rechnungszahlung
• Verfolgung des Energieverbrauchs
• Ausfallberichte
• Energieeffizienz-Tools

Webportal-Metrik	Jährliche Daten
Gesamtzahl der digitalen Nutzer	3,8 Millionen
Online-Rechnungszahlungen	27,6 Millionen Transaktionen
Durchschnittlicher monatlicher Webverkehr	1,2 Millionen einzelne Besucher

Mobile Smartphone-Anwendungen

Die mobile App von Duke Energy unterstützt 2,1 Millionen aktive Benutzer auf iOS- und Android-Plattformen. Zu den wichtigsten Funktionen der mobilen App gehören:

• Überwachung des Energieverbrauchs in Echtzeit
• Sofortige Rechnungszahlung
• Ausfallwarnungen
• Empfehlungen zum Energiesparen

Physische Kundendienstzentren

Duke Energy betreibt in seinen Servicegebieten 42 physische Kundendienstzentren. Jährliche persönliche Kundeninteraktionen belaufen sich auf etwa 1,1 Millionen.

Kundendienst-Center-Metrik	Jährliche Daten
Gesamtzahl der physischen Standorte	42 Zentren
Jährliche persönliche Interaktionen	1,1 Millionen Kunden
Durchschnittliche Wartezeit	17 Minuten

Direktvertriebsmitarbeiter

Duke Energy beschäftigt 650 Direktvertriebsmitarbeiter, die sich auf Energielösungen für Gewerbe und Privathaushalte konzentrieren. Der jährliche Umsatz des Vertriebsteams erreicht 412 Millionen US-Dollar.

Energievermarkter von Drittanbietern

Duke Energy arbeitet in seinen Versorgungsregionen mit 127 externen Energievermarktern zusammen. Diese Partnerschaften generieren einen jährlichen indirekten Umsatz von etwa 286 Millionen US-Dollar.

Marketingmetrik von Drittanbietern	Jährliche Daten
Gesamtzahl der Partnernetzwerke	127 Vermarkter
Indirekte Umsatzgenerierung	286 Millionen Dollar
Durchschnittliche Partnerprovision	4.3%

Duke Energy Corporation (DUK) – Geschäftsmodell: Kundensegmente

Stromverbraucher für Privathaushalte

Duke Energy beliefert rund 7,5 Millionen private Stromkunden in sechs Bundesstaaten, darunter North Carolina, South Carolina, Florida, Indiana, Kentucky und Ohio.

Staat	Privatkunden	Durchschnittliche monatliche Rechnung
North Carolina	2,6 Millionen	$134.50
South Carolina	1,3 Millionen	$142.75
Florida	1,9 Millionen	$156.25
Indiana	810,000	$128.40
Kentucky	470,000	$131.60
Ohio	420,000	$136.80

Handels- und Industrieunternehmen

Duke Energy versorgt rund 1,1 Millionen Gewerbe- und Industriekunden in seinen Versorgungsgebieten mit Strom.

• Gesamter gewerblicher Kundenstamm: 850.000
• Gesamter Industriekundenstamm: 250.000
• Durchschnittlicher jährlicher Energieverbrauch pro Gewerbekunde: 75.000 kWh
• Durchschnittlicher jährlicher Energieverbrauch pro Industriekunde: 500.000 kWh

Kommunale und staatliche Stellen

Duke Energy bedient 250 kommunale und staatliche Kunden in seinen Betriebsregionen.

Kundentyp	Anzahl der Kunden	Jährlicher Energieverbrauch
Gemeinden	180	2,5 Millionen MWh
Regierungseinrichtungen	70	1,2 Millionen MWh

Agrarsektor

Duke Energy versorgt 45.000 landwirtschaftliche Kunden in seinen Versorgungsgebieten mit Strom.

• Bauernhöfe und Agrarbetriebe: 35.000
• Landwirtschaftliche Genossenschaften: 10.000
• Durchschnittlicher monatlicher Energieverbrauch: 25.000 kWh

Große industrielle Energienutzer

Duke Energy versorgt 150 große industrielle Energieverbraucher mit großem Strombedarf.

Industriesektor	Anzahl der Kunden	Durchschnittlicher jährlicher Energieverbrauch
Herstellung	85	5 Millionen MWh
Chemische Verarbeitung	25	3,2 Millionen MWh
Automobil	20	2,8 Millionen MWh
Bergbau	20	2,5 Millionen MWh

Duke Energy Corporation (DUK) – Geschäftsmodell: Kostenstruktur

Wartung der Stromerzeugungsinfrastruktur

Jährliche Wartungskosten für die Stromerzeugungsinfrastruktur von Duke Energy im Jahr 2023: 1,87 Milliarden US-Dollar

Infrastrukturtyp	Wartungsaufwand
Kernkraftwerke	652 Millionen Dollar
Kohlekraftwerke	413 Millionen US-Dollar
Erdgaskraftwerke	385 Millionen Dollar
Infrastruktur für erneuerbare Energien	420 Millionen Dollar

Kosten für die Kraftstoffbeschaffung

Gesamtkosten für die Kraftstoffbeschaffung im Jahr 2023: 2,34 Milliarden US-Dollar

• Kohlebeschaffung: 876 Millionen US-Dollar
• Erdgasbeschaffung: 1,02 Milliarden US-Dollar
• Beschaffung von Kernbrennstoffen: 440 Millionen US-Dollar

Kosten für die Einhaltung gesetzlicher Vorschriften

Gesamtaufwand für die Einhaltung gesetzlicher Vorschriften im Jahr 2023: 512 Millionen US-Dollar

Compliance-Kategorie	Kosten
Umweltvorschriften	276 Millionen Dollar
Sicherheitskonformität	147 Millionen Dollar
Compliance bei der Netzmodernisierung	89 Millionen Dollar

Forschungs- und Entwicklungsinvestitionen

Gesamtausgaben für Forschung und Entwicklung für 2023: 287 Millionen US-Dollar

• Saubere Energietechnologien: 124 Millionen US-Dollar
• Netzoptimierung: 83 Millionen US-Dollar
• Energiespeicherlösungen: 80 Millionen US-Dollar

Arbeits- und Personalmanagementkosten

Gesamtarbeitskosten für 2023: 1,65 Milliarden US-Dollar

Mitarbeiterkategorie	Personalkosten
Generation Arbeitskräfte	642 Millionen US-Dollar
Übertragung und Verteilung	553 Millionen US-Dollar
Unternehmen und Verwaltung	455 Millionen Dollar

Duke Energy Corporation (DUK) – Geschäftsmodell: Einnahmequellen

Stromverkauf an Privatkunden

Im Jahr 2022 meldete Duke Energy einen Stromumsatz für Privathaushalte in Höhe von 14,4 Milliarden US-Dollar und versorgte etwa 7,5 Millionen Privatkunden in sechs Bundesstaaten.

Staat	Privatkunden	Durchschnittliche monatliche Rechnung
North Carolina	2,6 Millionen	$135.47
South Carolina	1,3 Millionen	$142.33
Florida	1,9 Millionen	$127.65

Kommerzielle und industrielle Energieverträge

Der kommerzielle und industrielle Stromverkauf brachte Duke Energy im Jahr 2022 einen Umsatz von 12,6 Milliarden US-Dollar ein.

• Große Industriekunden: 3.200 Verträge
• Gesamter kommerzieller Stromabsatz: 86,4 Milliarden kWh
• Durchschnittlicher Vertragswert: 3,9 Millionen US-Dollar pro Vertrag

Verkauf von Gutschriften für erneuerbare Energien

Duke Energy erwirtschaftete im Jahr 2022 237 Millionen US-Dollar durch den Verkauf von Krediten für erneuerbare Energien.

Erneuerbare Quelle	Credits verkauft	Einnahmen
Solar	1,2 Millionen Credits	142 Millionen Dollar
Wind	0,6 Millionen Credits	95 Millionen Dollar

Netzübertragungs- und -verteilungsgebühren

Die Netzübertragungs- und -verteilungsgebühren beliefen sich im Jahr 2022 auf insgesamt 5,8 Milliarden US-Dollar.

• Gebühren für die Übertragungsinfrastruktur: 3,2 Milliarden US-Dollar
• Vertriebsnetzgebühren: 2,6 Milliarden US-Dollar

Energieberatung und -dienstleistungen

Energieberatung und zusätzliche Dienstleistungen erwirtschafteten im Jahr 2022 672 Millionen US-Dollar.

Servicekategorie	Einnahmen
Beratung zur Energieeffizienz	312 Millionen Dollar
Dienstleistungen zur Netzmodernisierung	224 Millionen Dollar
Infrastruktur für Elektrofahrzeuge	136 Millionen Dollar

Duke Energy Corporation (DUK) - Canvas Business Model: Value Propositions

You're looking at the core promises Duke Energy Corporation (DUK) makes to its customers and stakeholders as of late 2025. These aren't abstract goals; they are backed by massive capital commitments and operational metrics.

Highly reliable and resilient power delivery through grid hardening investments

Duke Energy is making its system tougher against weather and demand spikes. This is evident in their forward-looking capital strategy. The company is executing on a massive investment cycle to ensure the lights stay on.

For example, grid improvements made in 2024 helped avoid more than 2.3 million customer outages and over 11 million hours of total outage time during the year. This focus on resiliency is central to the value proposition.

The scale of this commitment is best seen in the capital expenditure plans:

Investment Metric	Value/Range	Timeframe/Context
Projected 5-Year Capital Plan (2026-2030)	$95 billion to $105 billion	Announced following Q3 2025 results, driven by load growth.
Previous 5-Year Capital Plan (Starting 2025)	$83 billion	Reflected a 13.7% jump from the prior 2024-2028 plan.
Grid Improvement Avoided Outages (2024)	2.3 million	Customer outages avoided due to grid enhancements.
Grid Improvement Avoided Outage Hours (2024)	11 million	Total outage hours avoided.

Long-term energy affordability through cost management and rate base efficiency

Despite the huge capital needs, Duke Energy is promising to keep costs manageable for you. They are actively working on regulatory mechanisms and internal efficiencies to temper rate increases.

One concrete example of this cost management is the potential for significant customer relief tied to corporate structure changes. They referenced potential $1 billion in customer savings through the combination of Duke Energy Carolinas and Duke Energy Progress utilities, though this is pending regulatory approval.

The historical commitment remains strong:

• Electricity prices have been kept below the national average in all six states served.
• The company secured constructive outcomes in four rate cases across the Carolinas, Florida, and Indiana.
• These rulings approved $45 billion of historic and future rate-based investments.

Enabling economic growth by powering new industrial and data center load

Duke Energy is positioning itself as the essential power provider for the current wave of economic expansion, especially in high-demand sectors like artificial intelligence.

The utility is actively signing agreements to meet this surge. In 2025 alone, they signed 3 GW in energy service agreements, largely fueled by data centers and manufacturing. The future pipeline reflects this shift; by 2029, clients associated with data centers could represent as much as 50% of the total pipeline.

This investment is projected to have a massive economic ripple effect:

The 10-year capital plan laid out in February 2025 is estimated to equate to over $370 billion in economic output across the service territories, which includes approximately $130 billion in labor income.

Commitment to net-zero carbon emissions by 2050, offering cleaner energy options

The long-term environmental promise is a commitment to net-zero carbon emissions from electric generation by 2050. To bridge the gap while meeting immediate load needs, they are balancing cleaner sources with reliable dispatchable power.

The near-term acceleration target is cutting $\text{CO}_2$ emissions by at least half from 2005 levels by 2030. While progress was reported as a 31% reduction since 2005 (based on 2019 reporting), the current plan involves significant capacity additions:

• Plans to add 7.5 gigawatts of new natural gas generation across service territories through 2029.
• Goal to double the renewable portfolio to 16,000 MW by the end of 2025 (from 8,000 MW in 2019).
• The company plans to retire the rest of its coal plants by 2036.

Stable, regulated utility service with predictable pricing

As a regulated utility, Duke Energy's core value is stability, which is reflected in its financial guidance and regulatory achievements. This predictability is what underpins the massive capital deployment.

Management reaffirmed a long-term EPS growth rate of 5% to 7% through 2029, expressing high confidence in earning the top half of that range starting in 2028. For the full year 2025, the narrowed adjusted EPS guidance is set between $6.25 per share to $6.35 per share.

The regulated structure provides the framework for these investments:

The company serves regulated utilities across Florida, Indiana, Ohio, Kentucky, and the Carolinas, operating nearly 11,000 megawatts of carbon-free nuclear generation that will be critical to the transition.

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Customer Relationships

You're looking at how Duke Energy Corporation manages its relationship with its massive customer base as of late 2025. Since the company is heavily regulated, the relationship is fundamentally different from a purely competitive market.

Regulated, long-term service contracts with minimal churn risk

The core of Duke Energy Corporation's customer relationship stability comes from its regulated status. This structure means customers generally cannot switch providers for basic electricity or gas service, leading to very low inherent churn risk in the traditional sense. This stability is reflected in the earnings structure.

• Approximately 90% of Duke Energy Corporation's earnings are derived from rate-regulated assets.
• The company secured regulatory approvals for $45 billion of rate-based investments since 2020.

This regulatory framework underpins the long-term nature of the service contracts you're asking about.

Proactive engagement with large commercial and industrial customers on load growth

Meeting the demands of major new customers, especially data centers, requires intense, proactive engagement, often involving multi-year planning and infrastructure commitments. Duke Energy Corporation is actively managing this high-growth segment.

Metric	Value/Projection	Context
Five-Year Capital Plan (2025-2029)	$83 billion	Largest in the regulated industry, aimed at meeting growing demand.
Projected Annual Load Growth (2025)	1.5%-2%	Anticipated growth rate for the year.
Projected Annual Load Growth (2027 Onward)	3%-4%	Escalating growth rate expected in later years.
Large Load Customer Interest (May 2025)	43 GW	Total customer interest in advanced development stages.
Executed Energy Service Agreements	9 projects totaling 540 MW	Large customers with formal agreements in place.

To manage this, regulators are set to jointly petition the Public Service Commission (PSC) by June 1, 2026, to review rate-making structures specifically for very large customers, defined as those using 50 megawatts and above.

Digital self-service via website and mobile applications for billing and outages

Duke Energy Corporation serves a vast number of households and businesses, making digital channels critical for efficient service delivery. The company is focused on transforming the customer experience through digital tools.

• Electric utilities serve 8.6 million customers across six states.
• Natural gas utilities serve 1.7 million customers across five states.
• The company has sought to transform the customer experience by providing more billing options and new tools to help manage energy costs.

While specific adoption rates for digital billing or outage reporting aren't immediately available, the sheer scale of the customer base necessitates robust digital self-service capabilities to handle routine interactions.

Community investment through the Duke Energy Foundation

The relationship extends beyond utility service into community support, primarily funded by shareholders through the Duke Energy Foundation. This philanthropic arm focuses on local needs.

The Duke Energy Foundation provides more than $30 million annually in philanthropic support. For instance, the late 2025 anti-hunger campaign in South Carolina was a major focus.

• The South Carolina campaign provided over $600,000 to more than 60 feeding programs.
• This included a $100,000 contribution to the One SC Fund.
• Since 2021, the company and Foundation have dedicated over $2.6 million to support hunger relief agencies in South Carolina.
• Separately, in Indiana, the Foundation contributed $207,000 in grants for hunger relief efforts, bringing the total funding for hunger relief and basic needs in Indiana to $311,000 over the year as of November 6, 2025.

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Channels

You know that for a utility like Duke Energy Corporation, the physical network is the primary channel to market. It's not just about delivering power; it's about the sheer scale of the owned infrastructure that makes service possible.

Direct ownership and operation of the electric grid and natural gas pipelines form the bedrock of how Duke Energy Corporation reaches its customers. This physical presence is massive, spanning multiple states and millions of endpoints. For instance, as of late 2025 filings, Duke Energy Corporation's electric utilities serve a total of 8.6 million customers across North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky. Collectively, these electric utilities own 55,100 megawatts of energy capacity.

The natural gas side is also substantial, with 1.7 million customers served across North Carolina, South Carolina, Tennessee, Ohio, and Kentucky. To meet the unprecedented growth, especially from data centers, Duke Energy Corporation is pushing significant infrastructure builds. The 2025 Carolinas Resource Plan proposes adding 9.7 GW of natural gas capacity by 2033. Even with these additions, the projected customer bill impacts for the overall plan are set to average 2.1% annually over the coming decade.

Here's a quick breakdown of the capacity and customer reach for the major electric operating units:

Utility Segment	Owned Energy Capacity (MW)	Electric Customers Served	Service Area Detail
Duke Energy Carolinas (DEC)	20,800	2.9 million	NC and SC, 24,000-square-mile area
Duke Energy Progress (DEP)	13,800	1.8 million	NC and SC, 28,000-square-mile area

Reliability, which is intrinsically linked to the grid channel, saw tangible results from modernization efforts; in 2023, smart, self-healing grid technologies helped customers avoid more than 1.5 million power outages, saving roughly 3.5 million hours of total outage time.

Beyond the wires and pipes, Duke Energy Corporation uses digital platforms as a key channel for customer interaction and service management. You can manage your account or report issues through the website, duke-energy.com, or the dedicated Duke Energy app. Looking at late 2024 engagement metrics, the website saw monthly true audience numbers stay above 1.6 million. The mobile app maintains consistent usage, settling around 660K monthly active users by December 2024, after peaking above 800K in September.

For immediate, high-touch service needs, the traditional channels remain critical. Call centers and field service teams are the frontline for outage response and maintenance. While I don't have the exact call volume for 2025, we do see the impact of dedicated support staff; since 2022, a dedicated agency team of customer advocates helped customers access nearly $377 million in financial support.

The engagement with large commercial customers is handled through specialized Economic development teams, which act as a direct sales and partnership channel for major investment. These teams are actively securing future load growth. For example, in 2024 alone, Duke Energy Corporation's economic development efforts helped secure 78 projects across six states, translating to over 16,000 new jobs and approximately $26 billion in capital investments within their service territories. In Florida specifically, since 2020, that team helped attract 57 companies, bringing in over 6,691 jobs and more than $2 billion in capital investment. Looking forward, the projected economic contributions from the 2025-2034 energy modernization expenditures are expected to support an annual average of 168,120 total jobs nationwide.

These direct engagements are vital for future capacity planning, as seen by the massive influx of interest:

• In North Carolina alone, companies announced new projects in 2025 delivering more than 25,000 jobs and $19 billion in investments, mostly for new manufacturing facilities.
• The projected annual state and local tax contributions from these modernization expenditures are estimated to start at $1.0 billion in 2025.

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Customer Segments

You're looking at the core of Duke Energy Corporation's regulated business, which is fundamentally about serving a massive, diverse set of end-users across its operating territories. The customer base is the foundation supporting the $83 billion capital plan through 2029.

The utility's customer base is segmented across residential, commercial, industrial, and the rapidly emerging high-growth technology sector. Here's a breakdown of the scale of the core utility customer groups as of mid-2025:

Customer Type	Service Provided	Customer Count (Approximate)
Residential	Electric	8.6 million
Residential	Natural Gas	1.7 million
Commercial & Industrial	Electric & Gas	Combined with Residential, these segments make up the bulk of the customer base, though specific counts aren't broken out separately from the total utility figures.

The commercial businesses range from small enterprises to medium-sized operations needing reliable power for daily functions. Industrial customers include large-scale manufacturing facilities and other energy-intensive operations that require significant, consistent power supply. The health of these segments directly influences the stability of the Electric Utilities and Infrastructure revenue, which represented 92.04% of total revenue in fiscal year 2024.

The most dynamic segment driving near-term infrastructure investment is the high-growth data center category. This segment is transforming load forecasting:

• Duke Energy has signed energy service agreements worth about three gigawatts with data centers in the year leading up to the third quarter of 2025.
• The company anticipates that by 2029, clients associated with data centers could account for as much as 50% of its total pipeline.
• As of an early 2024 filing, data centers and crypto mines were projected to account for about 1.5 gigawatts of committed demand in the Carolinas alone.

To support this massive growth, Duke Energy collectively owns 55,100 megawatts of energy capacity as of August 2025. The utility also serves various municipalities and government entities across its service footprint, which rely on the same regulated infrastructure for essential public services.

The strategic focus on meeting this new, high-density load means that while residential customers still form the largest volume of accounts, the growth profile is heavily skewed toward these large, non-traditional utility customers. Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Cost Structure

You're looking at the major drains on Duke Energy Corporation's bottom line as of late 2025. For a utility this size, the cost structure is dominated by massive, long-term investments and the ongoing cost of the energy it sells.

High capital expenditures for grid modernization and clean energy transition represent a huge commitment. Duke Energy recently signaled its next five-year capital expenditure (capex) plan, covering 2026 through 2030, could be between $95 billion and $105 billion. This is a continuation of the capital-intensive path, building on earlier plans. A substantial portion of this spending is earmarked for grid modernization and the transition to cleaner generation sources. For instance, the company is on track to add over 8.5 gigawatts of new dispatchable generation over the next five years, including 7.5 gigawatts of new natural gas capacity.

Fuel and purchased power costs are a major variable expense that directly impacts earnings, though often passed through to customers. For the second quarter of 2025, the cost for Fuel used in electric generation and purchased power was reported at $1,878 million. This cost component is subject to commodity market volatility. To mitigate this, Duke Energy Florida completed efficiency upgrades that are estimated to save customers $340 million annually in fuel costs, plus an additional $70 million in 2025 by reducing the need to purchase power externally.

The cost of servicing its massive borrowings is significant. You specifically noted the interest expense on long-term debt, which was $78.91 billion as of June 2025. This figure highlights the substantial debt load required to fund the capital program. For context, Duke Energy's total reported Debt was $88.45 billion as of June 2025, and total Debt stood at $88.6b as of September 2025. The actual reported Interest Expense on Debt for the quarter ending June 2025 was $897 million.

Operations and Maintenance (O&M) expenses are consistently rising, putting pressure on operating margins outside of rate case adjustments. Total Operating Expenses for the twelve months ending September 30, 2025, reached $23.040 billion. Looking closer at the components, the Operation, maintenance and other expense for the second quarter of 2025 was $1,655 million, up from $1,320 million in the second quarter of 2024. This increase in O&M is cited as one of the factors offsetting income growth in recent quarters.

Finally, regulatory and compliance costs across multiple state jurisdictions are a constant feature of the cost base. These costs are tied to securing the necessary approvals and cost recovery mechanisms for operations and new projects. For example, a recent rate hike in Indiana, approved in 2024, allowed the company to collect an additional $244.4 million annually from customers. In the Carolinas, the 2025 Resource Plan projects customer bill impacts to average 2.1% annually over the next decade, reflecting the cost structure needed to meet growth and regulatory mandates.

Here's a quick look at some key expense and debt metrics:

• Twelve Months Operating Expenses (ending Sept 30, 2025): $23.040B
• Q2 2025 Interest Expense on Debt: $897M
• Total Debt (June 2025): $88.45B
• Q2 2025 Operation, maintenance and other: $1,655 million
• Projected 5-year CapEx (2026-2030): $95 billion to $105 billion

You can see the relative scale of some of these major cost and debt items in the table below, using the latest available quarterly data points:

Metric	Value (USD Millions)	Period
Total Operating Expenses	$23,040 (Twelve Months)	Ending September 30, 2025
Fuel used in electric generation and purchased power	$1,878	Q2 2025
Operation, maintenance and other	$1,655	Q2 2025
Interest Expense	$897	Q2 2025
Total Debt	$88,450 (Approx)	June 2025

Finance: draft 13-week cash view by Friday.

Duke Energy Corporation (DUK) - Canvas Business Model: Revenue Streams

The revenue streams for Duke Energy Corporation (DUK) are overwhelmingly anchored in its regulated utility operations, which provide a foundation of predictable, rate-regulated cash flows. This structure is central to the company's business model as of late 2025.

The core of the revenue generation comes from the regulated electric business. You should note that regulated electric sales are cited as contributing 92.8% of Q2 2025 total revenues. This high concentration underscores the stability derived from operating within approved regulatory frameworks across its service territories.

The total financial scale of Duke Energy Corporation (DUK) is substantial, with the total revenue for the twelve months ending Q3 2025 reported as $31.659 billion. This trailing twelve-month figure reflects consistent performance leading up to the third quarter.

Revenue streams are segmented across the regulated utilities, as detailed below, using the most recent quarterly figures available for segment revenue breakdown:

Revenue Source	Latest Quarterly Revenue Amount (Q2 2025 Reported)	Notes
Regulated Electric Sales (Base)	$7.05 billion	Derived from the Electric Utilities and Infrastructure segment revenue.
Regulated Natural Gas Sales	$493 million	From the Gas Utilities and Infrastructure segment.
Non-regulated Electric and Other	$78 million	Reported operating revenues for the segment in Q2 2025.
Total Operating Revenues (Q2 2025)	$7.508 billion	Reported total, before eliminations.

The impact of regulatory adjustments is a key driver of revenue realization and growth. Revenue from new rates and riders implemented across jurisdictions in 2025 directly bolsters the top line and supports the capital plan execution. For instance, higher second-quarter 2025 adjusted earnings were explicitly driven by the implementation of new rates and riders, even with offsets from higher operating and maintenance expenses.

The Gas Utilities and Infrastructure segment contributes a smaller, but important, portion of the overall revenue base through regulated natural gas sales. For Q2 2025, this segment brought in $493 million in operating revenues. This contrasts with the Q1 2025 figure for regulated natural gas business revenues, which was $1.11 billion, showing quarterly variability in gas sales.

Finally, the non-regulated electric and other segment revenues provide a smaller component of the total. The reported operating revenues for the Nonregulated electric and other segment in Q2 2025 were $78 million.

You can see the primary revenue drivers for the quarter here:

• Regulated electric sales form the vast majority of revenue, cited at 92.8% of Q2 2025 total.
• Revenue growth is supported by new rates and riders enacted throughout 2025.
• The TTM revenue ending Q3 2025 reached $31.659 billion.
• Regulated natural gas sales contributed $493 million in Q2 2025 revenue.
• Non-regulated electric and other segment revenues were $78 million in Q2 2025.

Finance: draft 13-week cash view by Friday.