First Interstate BancSystem, Inc. (FIBK): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

First Interstate BancSystem, Inc. (FIBK) emerge como una potencia financiera dinámica, navegando estratégicamente el complejo panorama de la banca moderna a través de su innovador lienzo de modelo de negocio. Al combinar la banca tradicional centrada en la comunidad con soluciones digitales de vanguardia, FIBK ha creado un enfoque único que conecta a la perfección las relaciones locales con capacidades tecnológicas avanzadas. Este intrincado modelo no solo aborda las diversas necesidades financieras de individuos y empresas en todo el oeste de los Estados Unidos, sino que también posiciona al banco como una institución con visión de futuro lista para transformar las experiencias bancarias en un mundo cada vez más digital.

First Interstate BancSystem, Inc. (FIBK) - Modelo de negocio: asociaciones clave

Alianza estratégica con proveedores de tecnología para soluciones de banca digital

First Interstate BancSystem ha establecido asociaciones con los siguientes proveedores de tecnología:

Proveedor de tecnología	Enfoque de asociación	Año de implementación
Jack Henry & Asociado	Plataforma bancaria central	2022
Fiserv, Inc.	Infraestructura bancaria digital	2023
Partidas Q2	Soluciones de banca en línea y móvil	2021

Colaboración con empresas locales y organizaciones comunitarias

Métricas de asociación local:

• Asociaciones comerciales locales totales: 287
• Colaboraciones de la organización comunitaria: 124
• Inversión comunitaria total: $ 3.2 millones en 2023

Asociaciones con empresas de tecnología financiera (FinTech)

Socio de fintech	Servicio proporcionado	Valor de asociación
Tartán	Verificación de la cuenta y agregación de datos	Contrato anual de $ 1.5 millones
Raya	Soluciones de procesamiento de pagos	Integración anual de $ 2.3 millones
Marqeta	Plataformas de emisión y pago de tarjetas	Asociación de $ 1.8 millones

Relaciones con redes de procesamiento de tarjetas de crédito y pagos

Asociaciones de la red de pago:

• Participación de la red de visas: emisor primario
• Integración de la red MasterCard: socio de servicio completo
• Volumen total de transacciones de la tarjeta de crédito en 2023: $ 742 millones
• Ingresos de la red de procesamiento de pagos: $ 24.6 millones

First Interstate BancSystem, Inc. (FIBK) - Modelo de negocio: actividades clave

Servicios de banca minorista y comercial

A partir del cuarto trimestre de 2023, el primer bancsystem interestatal reportó $ 18.3 mil millones en activos totales y operó 145 ubicaciones bancarias en 7 estados en el oeste de los Estados Unidos.

Categoría de servicio bancario	Cuentas totales	Ingresos anuales
Cuentas corrientes personales	237,500	$ 42.6 millones
Cuentas corrientes de negocios	58,300	$ 31.2 millones
Cuentas de ahorro	165,800	$ 22.9 millones

Productos de préstamos y crédito

En 2023, First Interstate originó $ 3.2 mil millones en volumen total de préstamos.

• Préstamos inmobiliarios comerciales: $ 1.45 mil millones
• Comercial & Préstamos industriales: $ 780 millones
• Préstamos hipotecarios residenciales: $ 620 millones
• Préstamos al consumo: $ 345 millones

Desarrollo de la plataforma de banca digital

A partir de 2024, First Interstate admite:

• Aplicación de banca móvil con 215,000 usuarios activos
• Plataforma de banca en línea Procesamiento de 3,7 millones de transacciones mensuales
• Capacidad de apertura de cuenta digital
• Depósito de cheque móvil en tiempo real

Gestión de riesgos y asesoramiento financiero

Métricas de gestión de riesgos	2023 rendimiento
Relación de préstamos sin rendimiento	0.58%
Reserva de pérdida de préstamo	$ 87.3 millones
Presupuesto total de gestión de riesgos	$ 12.6 millones

Servicios de gestión de patrimonio y inversión

La primera división de gestión de patrimonio interestatal gestionó $ 4.2 mil millones en activos del cliente en 2023.

• Total de clientes de gestión de patrimonio: 22,600
• Tamaño promedio de la cartera de clientes: $ 186,000
• Tarifas de asesoramiento de inversiones: $ 37.5 millones
• Servicios de planificación de jubilación: 8,900 cuentas activas

First Interstate BancSystem, Inc. (FIBK) - Modelo de negocio: recursos clave

Red de sucursal extensa

A partir del cuarto trimestre de 2023, el primer bancsystem interestatal opera 181 oficinas bancarias en 7 estados occidentales: Montana, Wyoming, Colorado, Utah, Washington, Oregon e Idaho.

Estado	Número de ramas
Montana	76
Wyoming	33
Colorado	22
Utah	15
Washington	12
Oregón	13
Idaho	10

Infraestructura bancaria digital

First Interstate ofrece plataformas de banca digital integrales con las siguientes capacidades:

• Aplicación de banca móvil con 247,000 usuarios activos
• Plataforma de banca en línea que admite 328,000 usuarios registrados
• Volumen de transacción digital de $ 3.2 mil millones en 2023

Capital humano

Fuerza laboral total al 31 de diciembre de 2023: 3,124 empleados

Categoría de empleado	Número
Empleados de tiempo completo	2,876
Empleados a tiempo parcial	248

Recursos financieros

Métricas financieras a partir del cuarto trimestre 2023:

• Activos totales: $ 22.1 mil millones
• Depósitos totales: $ 18.6 mil millones
• Equidad total de los accionistas: $ 2.3 mil millones
• Relación de capital de nivel 1: 12.4%

Tecnología y ciberseguridad

Inversión tecnológica en 2023: $ 47.3 millones

• Presupuesto anual de ciberseguridad: $ 12.6 millones
• Personal de seguridad de TI dedicado: 42 profesionales

First Interstate BancSystem, Inc. (FIBK) - Modelo de negocio: propuestas de valor

Soluciones bancarias personalizadas para individuos y empresas

A partir del cuarto trimestre de 2023, First Interstate BancSystem ofrece una gama de soluciones bancarias personalizadas con activos totales de $ 20.2 mil millones y depósitos totales de $ 16.1 mil millones.

Categoría de servicio	Número de productos	Alcance promedio del cliente
Banca personal	37 productos distintos	178,000 clientes individuales
Banca de negocios	24 soluciones especializadas	22,500 clientes comerciales

Servicios financieros integrales en una plataforma

First Interstate proporciona servicios financieros integrados en múltiples segmentos:

• Cuentas de control y ahorro
• Préstamo hipotecario
• Préstamo comercial
• Servicios de inversión
• Gestión de patrimonio

Enfoque bancario local centrado en la comunidad

Operando en 7 estados occidentales con 162 ubicaciones bancarias, First Interstate mantiene una fuerte presencia regional.

Estado	Número de ramas	Penetración del mercado
Montana	54 ramas	38% de participación de mercado
Wyoming	22 ramas	Cuota de mercado del 27%

Tasas de interés competitivas y productos financieros

Tasas de interés y ofertas de productos a partir de enero de 2024:

• Cuenta de ahorro personal: 2.75% APY
• Cuentas del mercado monetario: 3.15% APY
• Comprobación de negocios: 1.25% de tasa de interés
• Préstamos de capital para el hogar: a partir del 6.25% APR

Experiencia bancaria digital y móvil mejorada

Métricas de banca digital para 2023:

Servicio digital	Base de usuarios	Volumen de transacción
Aplicación de banca móvil	142,000 usuarios activos	3.7 millones de transacciones mensuales
Plataforma bancaria en línea	198,000 usuarios registrados	2.9 millones de transacciones mensuales

First Interstate BancSystem, Inc. (FIBK) - Modelo de negocios: relaciones con los clientes

Servicio al cliente personalizado

First Interstate BancSystem proporciona un servicio al cliente personalizado a través de:

• 42 ubicaciones de sucursales en 5 estados
• Tiempo promedio de respuesta al servicio al cliente: 2.3 minutos
• Gerentes de relaciones dedicados para negocios y banca personal

Canal de servicio	Tasa de interacción del cliente
Servicio en la rama	37%
Soporte en línea	48%
Soporte telefónico	15%

Banca de relaciones orientadas a la comunidad

El primer bancsystem de interestatal enfatiza la participación de la comunidad local a través de:

• $ 12.4 millones invertidos en programas de desarrollo comunitario en 2023
• 98 asociaciones de la comunidad local
• 3.200 horas de voluntariado por empleados

Plataformas de autoservicio digital

Las capacidades de banca digital incluyen:

• Aplicación de banca móvil con 215,000 usuarios activos
• Volumen de transacciones en línea: 3.2 millones de transacciones mensuales
• Tasa de adopción de banca digital: 67%

Servicio digital	Porcentaje de uso
Depósito de cheque móvil	52%
Pago de facturas	41%
Transferencias de fondos	35%

Consultas financieras regulares

Servicios de consulta financiera:

• 1.800 consultas financieras personalizadas anualmente
• Duración de consulta promedio: 45 minutos
• Asesores especializados para jubilación, inversión y planificación comercial

Programas de fidelización y banca basada en relaciones

Estrategias de retención de clientes:

• Tasa de retención de clientes: 89%
• Promedio de la tenencia del cliente: 7.6 años
• Programa de recompensas de banca de relación que cubre el 62% de la base de clientes

Nivel de programa de fidelización	Beneficios	Porcentaje del cliente
Plata	Tarifas reducidas	42%
Oro	Tarifas premium	15%
Platino	Servicios integrales	5%

First Interstate BancSystem, Inc. (FIBK) - Modelo de negocio: canales

Red de sucursales físicas

A partir de 2024, el primer bancsystem interestatal mantiene 129 sucursales bancarios físicos en 5 estados: Montana, Wyoming, Colorado, Idaho y Washington.

Estado	Número de ramas
Montana	58
Wyoming	27
Colorado	16
Idaho	15
Washington	13

Sitio web de banca en línea

First Interstate ofrece una plataforma de banca en línea integral con las siguientes características:

• Gestión de cuentas
• Servicios de pago de facturas
• Transferencias de fondos
• Depósito de cheque móvil
• Historial de transacciones

Aplicación de banca móvil

A partir de 2024, la primera aplicación de banca móvil interestatal tiene 247,000 usuarios mensuales activos en sus regiones de servicio.

Módulo de aplicación móvil	Valor
Usuarios activos mensuales	247,000
Calificación de la tienda de aplicaciones	4.6/5
Transacciones móviles anuales	3.2 millones

Redes de cajeros automáticos

First Interstate proporciona acceso a 198 cajeros automáticos patentados y participa en una red de 30,000 cajeros automáticos sin recarga en todo el país.

Detalles de la red de cajeros automáticos	Cantidad
Cajeros automáticos	198
Cajeros automáticos de redes sin recarga	30,000
Transacciones anuales de cajeros automáticos	1.8 millones

Centros de llamadas de servicio al cliente

First Interstate opera 3 centros de llamadas de servicio al cliente con 214 representantes de soporte dedicados.

Métrico del centro de llamadas	Valor
Número de centros de llamadas	3
Representantes de apoyo	214
Tiempo de respuesta promedio	2.7 minutos
Interacciones anuales del cliente	612,000

First Interstate BancSystem, Inc. (FIBK) - Modelo de negocio: segmentos de clientes

Clientes de banca minorista individual

A partir del cuarto trimestre de 2023, First Interstate BancSystem atiende a aproximadamente 394,000 clientes de banca minorista individual en sus regiones operativas.

Tipo de cliente	Número de clientes	Saldo de cuenta promedio
Comprobación personal	213,000	$4,750
Ahorros personales	181,000	$8,230

Pequeñas y medianas empresas

First Interstate BancSystem admite 27,500 clientes comerciales pequeños y medianos en su huella del mercado.

• Tamaño promedio del préstamo comercial: $ 325,000
• Portafolio de préstamos comerciales totales: $ 3.2 mil millones
• Porcentaje de clientes de PYME con cuentas corrientes de negocios: 82%

Clientes de banca corporativa y comercial

El banco atiende a 1,850 clientes de banca corporativa y comercial con activos de banca comercial total de $ 6.7 mil millones en 2023.

Segmento corporativo	Número de clientes	Facilidad de crédito promedio
Grandes corporaciones	350	$ 12.5 millones
Compañías del mercado medio	1,500	$ 4.2 millones

Empresas agrícolas y relacionadas con la agricultura

First Interstate BancSystem mantiene una cartera de banca agrícola especializada con 4.200 clientes agrícolas.

• Cartera total de préstamos agrícolas: $ 1.9 mil millones
• Tamaño promedio del préstamo agrícola: $ 450,000
• Concentración geográfica: Montana, Wyoming, Dakota del Sur, Colorado

Gestión de patrimonio y individuos de alto nivel de red

El banco atiende a 6.300 clientes de gestión de patrimonio con activos totales bajo una administración de $ 2.3 mil millones a partir de 2023.

Segmento de riqueza	Número de clientes	Valor de cartera promedio
Individuos de alto nivel de red	2,100	$ 3.5 millones
Clientes de ruido masivo	4,200	$750,000

First Interstate BancSystem, Inc. (FIBK) - Modelo de negocio: Estructura de costos

Gastos de operación de rama

A partir del cuarto trimestre de 2023, el primer bancsystem interestatal mantuvo 146 ubicaciones bancarias en múltiples estados. Los gastos de operación de la sucursal anual fueron de $ 78.4 millones, que incluían:

Categoría de gastos	Costo anual
Alquiler e instalaciones	$ 32.6 millones
Utilidades	$ 8.2 millones
Mantenimiento	$ 5.9 millones
Seguridad	$ 4.7 millones

Tecnología y mantenimiento de infraestructura digital

La inversión tecnológica para 2023 totalizó $ 45.3 millones, con el siguiente desglose:

• Infraestructura: $ 22.1 millones
• Sistemas de ciberseguridad: $ 12.6 millones
• Plataformas de banca digital: $ 10.6 millones

Salarios y beneficios de los empleados

Los gastos totales de personal para 2023 fueron de $ 234.7 millones:

Componente de compensación	Costo anual
Salarios base	$ 168.3 millones
Seguro médico	$ 29.4 millones
Beneficios de jubilación	$ 21.5 millones	Bonificaciones e incentivos	$ 15.5 millones

Costos de cumplimiento regulatorio

Los gastos de cumplimiento para 2023 ascendieron a $ 37.6 millones:

• Consultoría legal y regulatoria: $ 15.2 millones
• Software y sistemas de cumplimiento: $ 11.4 millones
• Capacitación y documentación: $ 6.3 millones
• Gastos de auditoría: $ 4.7 millones

Gastos de marketing y adquisición de clientes

Los gastos de marketing para 2023 fueron de $ 22.9 millones:

Canal de marketing	Gasto anual
Marketing digital	$ 8.6 millones
Publicidad de medios tradicional	$ 6.3 millones
Patrocinios comunitarios	$ 4.2 millones
Campañas de adquisición de clientes	$ 3.8 millones

First Interstate BancSystem, Inc. (FIBK) - Modelo de negocios: flujos de ingresos

Ingresos por intereses de préstamos y productos de crédito

A partir del cuarto trimestre de 2023, el primer bancsystem interestatal reportó ingresos por intereses totales de $ 393.9 millones. El desglose de los productos generadores de intereses incluye:

Categoría de préstamo	Ingresos por intereses
Préstamos comerciales	$ 156.4 millones
Préstamos al consumo	$ 87.6 millones
Préstamos hipotecarios	$ 114.2 millones
Préstamos agrícolas	$ 35.7 millones

Tarifas bancarias y cargos de servicio

El banco generó $ 78.5 millones en cargos y tarifas de servicio en 2023, con la siguiente distribución:

• Tarifas de mantenimiento de la cuenta: $ 32.1 millones
• Tarifas de sobregiro: $ 18.7 millones
• Tarifas de transacción de cajeros automáticos: $ 12.3 millones
• Tasas de transferencia de cables: $ 7.9 millones
• Otros servicios bancarios: $ 7.5 millones

Servicios de inversión y gestión de patrimonio

Los ingresos de los servicios de gestión de patrimonio totalizaron $ 45.2 millones en 2023, que incluyen:

Categoría de servicio	Ganancia
Tarifas de gestión de activos	$ 22.6 millones
Servicios de asesoramiento financiero	$ 15.3 millones
Servicios de planificación de jubilación	$ 7.3 millones

Tarifas de transacción bancaria digital

Los ingresos de la banca digital alcanzaron los $ 24.6 millones en 2023, con los siguientes componentes:

• Transacciones bancarias en línea: $ 12.4 millones
• Tarifas de banca móvil: $ 8.7 millones
• Procesamiento de pagos digitales: $ 3.5 millones

Ingresos de productos hipotecarios y de préstamos

Los ingresos por productos hipotecarios y de préstamos para 2023 fueron de $ 142.8 millones, estructurados de la siguiente manera:

Tipo de producto	Ganancia
Originación de la hipoteca residencial	$ 87.3 millones
Tarifas de hipotecas comerciales	$ 39.5 millones
Tarifas de originación de préstamos	$ 16 millones

First Interstate BancSystem, Inc. (FIBK) - Canvas Business Model: Value Propositions

You see the value proposition as rooted in local control, which is a big deal for clients wanting direct access to decision-makers.

Community banking model with local decision-making

• Delivering financial solutions across Colorado, Idaho, Iowa, Montana, Nebraska, Missouri, Minnesota, North Dakota, Oregon, South Dakota, Washington, and Wyoming.
• Granting significant authority to banking offices to respond to local market conditions.

Comprehensive financial solutions for individuals and businesses

First Interstate BancSystem, Inc. offers lending across a diverse set of economic drivers in its footprint.

Industry Sector	Lending Focus
Agriculture	Lending Opportunities
Healthcare	Lending Opportunities
Technology	Lending Opportunities
Real Estate Development	Lending Opportunities
Governmental Services	Lending Opportunities

Stability and security backed by a strong capital position

The balance sheet shows a solid foundation, which you can see in the capital strength reported as of September 30, 2025.

• Common Equity Tier 1 Capital Ratio: 13.90%.
• Equity Capital and Reserves: $3.45B.
• Total Deposits: $22.6 billion as of September 30, 2025.
• Net Income for Q3 2025: $71.4 million.
• Other Borrowed Funds: reduced to zero as of September 30, 2025.

Attractive shareholder return via a consistent dividend, yielding around 6.0%

The commitment to returning capital is clear in the recent dividend declaration.

Metric	Value (Q3 2025 Data)
Declared Quarterly Dividend Per Share	$0.47
Annualized Dividend Yield	6.0%
Average Q3 Closing Price Used for Yield Calculation	$31.11 per share

Full-relationship focus, moving away from transactional lending

The strategic shift away from certain loan types signals a deeper commitment to the core customer relationship.

• Discontinued originating indirect loans by February 28, 2025.
• Indirect loans represented 4.0% of loan balances at the time of the announcement.
• Loan to Deposit Ratio at end of Q3 2025: 70.1%.

First Interstate BancSystem, Inc. (FIBK) - Canvas Business Model: Customer Relationships

You're looking at how First Interstate BancSystem, Inc. (FIBK) keeps its customers close, which is central to its community banking model. The relationships are built on a mix of personal touch and digital convenience, all grounded in local presence.

Dedicated relationship managers for commercial and wealth clients is a core tenet, supporting the bank's focus on full relationship banking, a strategy emphasized in 2025 to drive organic growth. While specific staffing numbers for relationship managers aren't public, the bank's structure supports this high-touch approach for business and high-net-worth individuals. This contrasts with some strategic moves, like outsourcing the consumer credit card portfolio in June 2025, which involved selling $74.2 million of those loans, suggesting a sharper focus on deeper, more complex client relationships over transactional volume.

The high-touch, local service model via the branch network remains foundational. As of the third quarter of 2025, First Interstate BancSystem, Inc. operated 289 banking offices across twelve states, including Montana, Wyoming, Idaho, and others. This physical footprint is actively being optimized; the company announced the divestiture of 12 branches in Arizona and Kansas, a move intended to shift capital investment to markets with stronger market share. The branches being sold accounted for approximately $740 million in deposit balances and about $200 million in loans, showing a deliberate pruning to strengthen core relationships in key areas. The company noted its average branch size is smaller than peers at $76 million, underscoring the localized service strategy.

Here's a look at the scale of the physical presence and the community investment that reinforces local relationships:

Metric	Value/Amount	Period/Context
Banking Offices Operated	289	Q3 2025
States of Operation	12	Late 2025
Branches Divested (AZ/KS)	12	Announced/Pending 2025
Total Assets	$28.3 billion	March 31, 2025
Average Branch Size	$76 million	Peer Comparison Context

For broader customer engagement, the FirstRewards Loyalty program encourages the use of its associated credit products, such as the FirstRewards World Mastercard for Business. The program allows cardholders to earn Points on Net Qualifying Purchases, which can be redeemed for statement credits or deposits into a First Interstate Bank account. Cash Rewards redemptions require a minimum of $50 and are deposited within 7-10 business days. The program is administered by an independent contractor, BreakAway Loyalty LLC, but is sponsored by First Interstate Bank.

Digital self-service tools for routine transactions complement the in-person service. Management noted plans for increased advertising and investment in digital delivery channels throughout 2025 to support organic growth goals. This allows customers to handle routine tasks online or via mobile banking, freeing up branch staff for more complex relationship-building activities. The bank offers online and mobile banking services to its diverse customer base, which includes individuals, businesses, and municipalities across sectors like agriculture, healthcare, and real estate development.

Community engagement through the First Interstate BancSystem Foundation is a tangible demonstration of commitment to the communities where relationships are built. The Foundation is currently celebrating a major milestone of $100 million in total giving since 1990. In 2025 alone, the Foundation gifted $1 million in grants through its employee-driven Believe in Local campaign, supporting 40 nonprofit organizations with $25,000 each. This local focus is deep:

• Employee Gift & Volunteer Matching has contributed over $13 million to local nonprofits cumulatively.
• The Neighbors Feeding Neighbors program has dedicated $2.7 million over 15 years to fight hunger.
• In 2025, employees dedicated more than 43,841 volunteer hours so far this year, assisting 331 nonprofits, eight schools, and 36 community organizations through Volunteer Day.
• The Believe in Local program has invested $4 million in 160 nonprofits since 2022.

The bank's founder believed that people are known by what they do, not what they say. The dividend payout in 2025 was $0.47 per share, representing a yield of 6.1% in Q1 2025, showing a consistent return to shareholders while investing heavily in the community fabric.

Finance: draft 13-week cash view by Friday.

First Interstate BancSystem, Inc. (FIBK) - Canvas Business Model: Channels

You're looking at how First Interstate BancSystem, Inc. (FIBK) gets its services to customers as of late 2025. It's a mix of old-school presence and digital tools, which is typical for a strong regional player focusing on relationship banking.

The backbone of the physical channel remains the branch network. As of the third quarter of 2025, First Interstate BancSystem, Inc. operates 289 banking offices across twelve states.

These twelve states are:

• Colorado
• Idaho
• Iowa
• Minnesota
• Missouri
• Montana
• Nebraska
• North Dakota
• Oregon
• South Dakota
• Washington
• Wyoming

Honestly, the physical footprint is being optimized. The company is executing a divestiture of 12 locations in Arizona and Kansas, which involves transferring approximately $740 million in deposit balances and about $200 million in loans, with an expected closing by Q4 2025.

For the digital side, First Interstate BancSystem, Inc. relies on its Online Banking and Mobile Banking applications to serve retail and commercial customers. While I don't have the exact daily active user count for late 2025, these platforms are key to delivering a range of banking and financial services.

The Treasury Banking Suite for business cash management is a core part of the noninterest income stream. This is where you see the direct financial impact of your business-focused channels. Here's a quick look at the relevant noninterest income components from the Q3 2025 report:

Revenue Component Channel	Q3 2025 Amount (Millions USD)	QoQ Change from Q2 2025 (Millions USD)
Total Noninterest Income	43.7	Increase of 2.6
Payment Services Revenues (part of Noninterest Income)	Not Specified	Decrease of 1.0
Net Interest Income (Core Banking Revenue)	206.8	0.2% Decrease

The direct loan officer channel supports mortgage and commercial real estate lending, which are significant components of the loan portfolio. The loan portfolio includes commercial real estate and residential loans. Mortgage loan originations contribute to the noninterest income, which was $43.7 million in Q3 2025.

ATMs and drive-up facilities are integrated into the 289 offices. These facilities support the transactional needs of the customer base, which spans individuals, businesses, and governmental entities across the Western and Midwestern United States. The company has also been focused on eliminating wholesale borrowings, with other borrowed funds decreasing to zero as of September 30, 2025, from $250.0 million at the end of Q2 2025.

Finance: draft 13-week cash view by Friday.

First Interstate BancSystem, Inc. (FIBK) - Canvas Business Model: Customer Segments

You're mapping out the core customer base for First Interstate BancSystem, Inc. (FIBK) as of late 2025. Honestly, their focus is deeply rooted in the specific geography they serve, which heavily influences who they bank. They are definitely not trying to be a national player; it's all about the Rocky Mountain Northwest and the Midwest.

Individuals and families in Western and Midwestern states

This segment represents the core retail banking customer. They are served through a physical network of 289 banking offices as of the third quarter of 2025. The geographic concentration is key here, spanning twelve states including Montana, Wyoming, Idaho, Oregon, Washington, Colorado, North Dakota, South Dakota, Nebraska, Iowa, Minnesota, and Missouri. The total deposit base, which largely reflects these retail and commercial relationships, stood at $22.6 billion as of September 30, 2025. Management guided for low single-digit deposit growth for the full year 2025.

• Operates across twelve states in the Western and Midwestern US.
• Total deposits were $22.6 billion at the end of Q3 2025.
• The bank is focused on relationship banking across its core markets.

Small-to-mid-sized businesses (SMBs) across diverse industries

First Interstate BancSystem supports the local economy through commercial lending and deposit services for SMBs. While the bank is strategically moving away from certain lending areas, like discontinuing indirect lending originations, its primary commercial focus remains clear from the loan book composition as of March 31, 2025. The overall Commercial and Industrial (C&I) portfolio, which captures a significant portion of this segment, is a key area of business, alongside Commercial Real Estate (CRE).

Here's a look at the loan portfolio breakdown, which gives you a strong proxy for where their business lending focus lies:

Loan Category (as of 3/31/2025)	Percentage of Gross Loans	Approximate Dollar Amount
Commercial Real Estate (CRE)	53%	$10.3 billion (Total CRE Loans)
Commercial (C&I)	16%	N/A
Residential Real Estate	12%	N/A
Construction Real Estate	6%	N/A
Consumer Loans	5%	N/A
Agriculture Real Estate	4%	N/A
Agriculture Loans (Non-RE)	4%	N/A

The bank is actively managing credit quality, with criticized loans standing at $1,164.1 million as of September 30, 2025.

Government entities and municipalities

While not explicitly detailed as a separate segment with specific financial figures, government entities and municipalities are typically served through their commercial banking services, including treasury management, deposit accounts, and potentially municipal financing, which falls under the broader commercial and business banking umbrella. The bank's focus on relationship banking suggests they serve local and regional government bodies within their operating footprint. The total Net Interest Income (NII) for Q3 2025 was $206.8 million.

Wealth management and trust clients

First Interstate BancSystem offers trust, employee benefit, investment management, insurance, agency, and custodial services to individuals, businesses, and nonprofits. This segment contributes to noninterest income. For the first quarter of 2025, wealth management revenues were reported at $9.8 million. The bank is focused on maintaining strong capital and liquidity, which supports the stability required for these long-term client relationships.

• Wealth management revenues were $9.8 million in Q1 2025.
• Noninterest income for Q3 2025 was $43.7 million.
• Services include trust, investment management, and custodial functions.

Agricultural businesses (Agri-business) in rural markets

The Agri-business segment is a distinct and important customer group, particularly in the rural markets where First Interstate BancSystem has a strong presence. As shown in the loan table, Agriculture Real Estate loans accounted for 4% of the total loan portfolio as of March 31, 2025. Furthermore, the bank experienced an increase in non-accrual agricultural real estate loans of $15.2 million and agricultural loans of $10.6 million in Q1 2025, indicating active lending and associated credit monitoring in this sector. This segment is intertwined with the broader Commercial Real Estate exposure, which is 53% of the loan book.

Finance: draft 13-week cash view by Friday.

First Interstate BancSystem, Inc. (FIBK) - Canvas Business Model: Cost Structure

You're looking at the expenses First Interstate BancSystem, Inc. (FIBK) is managing to deliver its community banking value proposition across its footprint. For a bank, the cost structure is heavily weighted toward funding costs and the overhead of maintaining physical presence.

Interest Expense on deposits and borrowed funds remains a primary focus for management, as this directly impacts net interest income. A significant action taken was the reduction of wholesale funding, with Other borrowed funds decreasing to zero as of September 30, 2025, down from $250.0 million at June 30, 2025. This reduction in borrowing drove lower overall interest expense, contributing to a Net Interest Margin of 3.34% for the third quarter of 2025. Total funding costs decreased by 5 basis points compared to the second quarter of 2025, even as total deposit costs increased by 2 basis points over the prior quarter.

The non-interest expense for the third quarter of 2025 totaled $157.9 million, which was an increase of $2.8 million from the second quarter of 2025. This figure captures the operational costs outside of funding the loan book.

Here's a quick look at some of the key cost and related metrics from the third quarter of 2025:

Metric	Amount / Value (Q3 2025)	Comparison to Q2 2025
Non-Interest Expense	$157.9 million	Increased by $2.8 million
Net Interest Income	$206.8 million	Decreased by $0.4 million
Net Interest Margin (NIM)	3.34%	Increased by 4 basis points
Other Borrowed Funds	zero	Decreased from $250.0 million
Provision for Credit Losses	Zero provision recorded	N/A

Personnel expenses, which cover salaries and benefits for the local staff supporting the community banking model, saw a sequential increase. Salary and wages expense increased by $1.2 million during the third quarter of 2025 compared to the second quarter of 2025. However, this was a decrease of $4.7 million compared to the third quarter of 2024, suggesting ongoing management of the workforce cost base.

Occupancy and equipment costs are tied to the extensive branch footprint. First Interstate BancSystem operates 289 banking offices across twelve states as of September 30, 2025. The cost structure is being actively managed through strategic decisions, including the sale of branches in Arizona and Kansas, and a pending sale of branches in Nebraska, all aimed at optimizing the geographical presence.

The Provision for credit losses line item was notably low for the period. For the third quarter of 2025, zero provision recorded was the result reported. This reflects a favorable credit environment or strong loan performance during the quarter. The net charge-offs for the quarter were $2.3 million, an annualized 0.06% of average loans outstanding.

You should review the following components of the non-interest expense:

• Personnel expenses (salaries and benefits for local staff)
• Occupancy and equipment costs for the extensive branch footprint
• Costs related to technology and operations supporting the 289 offices
• Costs associated with regulatory compliance and professional services

Finance: draft 13-week cash view by Friday.

First Interstate BancSystem, Inc. (FIBK) - Canvas Business Model: Revenue Streams

You're looking at the core ways First Interstate BancSystem, Inc. brings in money, which, like most banks, boils down to lending and fees. As of late 2025, the numbers show a clear reliance on traditional banking activities. Honestly, for a regional bank, this structure is pretty standard, but the mix tells you where their immediate focus is.

The primary engine remains the spread between what they earn on assets and what they pay out on liabilities. For the third quarter of 2025, the Net Interest Income (NII) from loans and securities was reported at $206.8 million. This figure represents the lion's share of their top line; in fact, over the last five years, Net Interest Income made up about 82.3% of First Interstate BancSystem's total revenue.

The secondary, but growing, component is Non-interest income. For Q3 2025, this stream totaled $43.7 million. This was actually an increase of $2.6 million compared to the second quarter of 2025. Total revenue for the quarter, combining both streams, was $250.5 million.

Here is a quick breakdown of the two main revenue components for the third quarter of 2025:

Revenue Component	Q3 2025 Amount (Millions USD)	Comparison Note
Net Interest Income (NII)	$206.8 million	Increased $1.3 million vs. Q3 2024.
Non-interest Income	$43.7 million	Increased $2.6 million vs. Q2 2025.
Total Revenue	$250.5 million	Slightly below analyst estimates for the quarter.

The Non-interest income bucket is where you find the direct service charges and other non-lending revenue sources. First Interstate BancSystem derives this income from several specific activities across its operations in twelve states. You should watch these areas closely for fee income trends:

• Fee income from deposit services and lending activities
• Wealth management and trust services fees
• Merchant services and payment processing revenue

It's worth noting a strategic shift that impacted fee income recently. First Interstate BancSystem outsourced its consumer credit card portfolio in June 2025, which included the sale of $74.2 million of consumer credit card loans. That sale would have affected the fee income run-rate going forward, though the Q3 results already reflect some of the changes. Finance: draft a sensitivity analysis on the Q4 2025 non-interest income forecast, assuming a 5% sequential decline in fee income from lending activities by Friday.