First Interstate BancSystem, Inc. (FIBK): Business Model Canvas

First Interstate BancSystem, Inc. (FIBK) entwickelt sich zu einem dynamischen Finanzkraftwerk, das mit seinem innovativen Business Model Canvas strategisch durch die komplexe Landschaft des modernen Bankwesens navigiert. Durch die Kombination von traditionellem, gemeinschaftsorientiertem Banking mit modernsten digitalen Lösungen hat FIBK einen einzigartigen Ansatz entwickelt, der lokale Beziehungen nahtlos mit fortschrittlichen technologischen Fähigkeiten verbindet. Dieses komplexe Modell geht nicht nur auf die vielfältigen Finanzbedürfnisse von Privatpersonen und Unternehmen im Westen der USA ein, sondern positioniert die Bank auch als zukunftsorientierte Institution, die bereit ist, Bankerlebnisse in einer zunehmend digitalen Welt zu verändern.

First Interstate BancSystem, Inc. (FIBK) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Allianz mit Technologieanbietern für digitale Banking-Lösungen

First Interstate BancSystem hat Partnerschaften mit den folgenden Technologieanbietern aufgebaut:

Technologieanbieter	Partnerschaftsfokus	Umsetzungsjahr
Jack Henry & Mitarbeiter	Kernbankenplattform	2022
Fiserv, Inc.	Digitale Banking-Infrastruktur	2023
Q2-Bestände	Online- und Mobile-Banking-Lösungen	2021

Zusammenarbeit mit lokalen Unternehmen und Gemeinschaftsorganisationen

Lokale Partnerschaftskennzahlen:

• Gesamtzahl der lokalen Geschäftspartnerschaften: 287
• Kooperationen mit Gemeinschaftsorganisationen: 124
• Gesamtinvestition der Gemeinschaft: 3,2 Millionen US-Dollar im Jahr 2023

Partnerschaften mit Finanztechnologieunternehmen (Fintech).

Fintech-Partner	Service bereitgestellt	Partnerschaftswert
Kariert	Kontoverifizierung und Datenaggregation	Jahresvertrag über 1,5 Millionen US-Dollar
Streifen	Lösungen zur Zahlungsabwicklung	2,3 Millionen US-Dollar jährliche Integration
Marqeta	Kartenausgabe- und Zahlungsplattformen	Partnerschaft im Wert von 1,8 Millionen US-Dollar

Beziehungen zu Kreditkarten- und Zahlungsabwicklungsnetzwerken

Zahlungsnetzwerkpartnerschaften:

• Teilnahme am Visa-Netzwerk: Hauptaussteller
• Mastercard-Netzwerkintegration: Full-Service-Partner
• Gesamtvolumen der Kreditkartentransaktionen im Jahr 2023: 742 Millionen US-Dollar
• Umsatz des Zahlungsabwicklungsnetzwerks: 24,6 Millionen US-Dollar

First Interstate BancSystem, Inc. (FIBK) – Geschäftsmodell: Hauptaktivitäten

Privat- und Geschäftsbankdienstleistungen

Im vierten Quartal 2023 meldete First Interstate BancSystem eine Bilanzsumme von 18,3 Milliarden US-Dollar und betrieb 145 Bankstandorte in sieben Bundesstaaten im Westen der USA.

Kategorie Bankdienstleistungen	Gesamtkonten	Jahresumsatz
Persönliche Girokonten	237,500	42,6 Millionen US-Dollar
Geschäftsgirokonten	58,300	31,2 Millionen US-Dollar
Sparkonten	165,800	22,9 Millionen US-Dollar

Kredit- und Kreditprodukte

Im Jahr 2023 hat First Interstate ein Gesamtkreditvolumen von 3,2 Milliarden US-Dollar vergeben.

• Gewerbliche Immobilienkredite: 1,45 Milliarden US-Dollar
• Kommerziell & Industriekredite: 780 Millionen US-Dollar
• Hypothekendarlehen für Wohnimmobilien: 620 Millionen US-Dollar
• Verbraucherkredite: 345 Millionen US-Dollar

Entwicklung einer digitalen Banking-Plattform

Ab 2024 unterstützt First Interstate:

• Mobile-Banking-App mit 215.000 aktiven Nutzern
• Online-Banking-Plattform, die monatlich 3,7 Millionen Transaktionen verarbeitet
• Möglichkeit zur digitalen Kontoeröffnung
• Mobile Scheckeinzahlung in Echtzeit

Risikomanagement und Finanzberatung

Risikomanagement-Kennzahlen	Leistung 2023
Quote der notleidenden Kredite	0.58%
Rücklage für Kreditverluste	87,3 Millionen US-Dollar
Gesamtbudget für das Risikomanagement	12,6 Millionen US-Dollar

Vermögensverwaltung und Investmentdienstleistungen

Die erste Abteilung von Interstate Wealth Management verwaltete im Jahr 2023 Kundenvermögen in Höhe von 4,2 Milliarden US-Dollar.

• Gesamtzahl der Wealth-Management-Kunden: 22.600
• Durchschnittliche Größe des Kundenportfolios: 186.000 $
• Anlageberatungsgebühren: 37,5 Millionen US-Dollar
• Ruhestandsplanungsdienste: 8.900 aktive Konten

First Interstate BancSystem, Inc. (FIBK) – Geschäftsmodell: Schlüsselressourcen

Umfangreiches Filialnetz

Im vierten Quartal 2023 betreibt First Interstate BancSystem 181 Bankfilialen in sieben westlichen Bundesstaaten: Montana, Wyoming, Colorado, Utah, Washington, Oregon und Idaho.

Staat	Anzahl der Filialen
Montana	76
Wyoming	33
Colorado	22
Utah	15
Washington	12
Oregon	13
Idaho	10

Digitale Banking-Infrastruktur

First Interstate bietet umfassende digitale Banking-Plattformen mit den folgenden Funktionen:

• Mobile-Banking-Anwendung mit 247.000 aktiven Nutzern
• Online-Banking-Plattform, die 328.000 registrierte Benutzer unterstützt
• Digitales Transaktionsvolumen von 3,2 Milliarden US-Dollar im Jahr 2023

Humankapital

Gesamtbelegschaft zum 31. Dezember 2023: 3.124 Mitarbeiter

Mitarbeiterkategorie	Nummer
Vollzeitbeschäftigte	2,876
Teilzeitbeschäftigte	248

Finanzielle Ressourcen

Finanzkennzahlen ab Q4 2023:

• Gesamtvermögen: 22,1 Milliarden US-Dollar
• Gesamteinlagen: 18,6 Milliarden US-Dollar
• Gesamteigenkapital: 2,3 Milliarden US-Dollar
• Kernkapitalquote: 12,4 %

Technologie und Cybersicherheit

Technologieinvestitionen im Jahr 2023: 47,3 Millionen US-Dollar

• Jährliches Cybersicherheitsbudget: 12,6 Millionen US-Dollar
• Engagiertes IT-Sicherheitspersonal: 42 Fachkräfte

First Interstate BancSystem, Inc. (FIBK) – Geschäftsmodell: Wertversprechen

Personalisierte Banklösungen für Privatpersonen und Unternehmen

Ab dem 4. Quartal 2023 bietet First Interstate BancSystem eine Reihe personalisierter Banklösungen mit einem Gesamtvermögen von 20,2 Milliarden US-Dollar und Gesamteinlagen von 16,1 Milliarden US-Dollar an.

Servicekategorie	Anzahl der Produkte	Durchschnittliche Kundenreichweite
Persönliches Banking	37 verschiedene Produkte	178.000 Einzelkunden
Geschäftsbanking	24 spezialisierte Lösungen	22.500 Geschäftskunden

Umfassende Finanzdienstleistungen unter einer Plattform

First Interstate bietet integrierte Finanzdienstleistungen in mehreren Segmenten:

• Giro- und Sparkonten
• Hypothekarkredite
• Kommerzielle Kreditvergabe
• Wertpapierdienstleistungen
• Vermögensverwaltung

Lokaler, gemeinschaftsorientierter Banking-Ansatz

First Interstate ist in 7 westlichen Bundesstaaten mit 162 Bankstandorten tätig und unterhält eine starke regionale Präsenz.

Staat	Anzahl der Filialen	Marktdurchdringung
Montana	54 Filialen	38 % Marktanteil
Wyoming	22 Filialen	27 % Marktanteil

Wettbewerbsfähige Zinssätze und Finanzprodukte

Zinssätze und Produktangebote Stand Januar 2024:

• Persönliches Sparkonto: 2,75 % effektiver Jahreszins
• Geldmarktkonten: 3,15 % effektiver Jahreszins
• Geschäftsprüfung: 1,25 % Zinssatz
• Eigenheimkredite: Ab 6,25 % effektiver Jahreszins

Verbessertes digitales und mobiles Banking-Erlebnis

Digital-Banking-Kennzahlen für 2023:

Digitaler Service	Benutzerbasis	Transaktionsvolumen
Mobile-Banking-App	142.000 aktive Benutzer	3,7 Millionen monatliche Transaktionen
Online-Banking-Plattform	198.000 registrierte Benutzer	2,9 Millionen monatliche Transaktionen

First Interstate BancSystem, Inc. (FIBK) – Geschäftsmodell: Kundenbeziehungen

Persönlicher Kundenservice

First Interstate BancSystem bietet personalisierten Kundenservice durch:

• 42 Niederlassungen in 5 Bundesstaaten
• Durchschnittliche Reaktionszeit des Kundendienstes: 2,3 Minuten
• Engagierte Kundenbetreuer für Geschäfts- und Privatkundengeschäfte

Servicekanal	Kundeninteraktionsrate
Filialservice	37%
Online-Support	48%
Telefonischer Support	15%

Community-orientiertes Relationship Banking

First Interstate BancSystem betont das Engagement der lokalen Gemeinschaft durch:

• Im Jahr 2023 wurden 12,4 Millionen US-Dollar in Gemeindeentwicklungsprogramme investiert
• 98 lokale Gemeindepartnerschaften
• 3.200 ehrenamtliche Stunden der Mitarbeiter

Digitale Self-Service-Plattformen

Zu den digitalen Banking-Funktionen gehören:

• Mobile-Banking-App mit 215.000 aktiven Nutzern
• Online-Transaktionsvolumen: 3,2 Millionen monatliche Transaktionen
• Akzeptanzrate des digitalen Bankings: 67 %

Digitaler Service	Nutzungsprozentsatz
Mobile Scheckeinzahlung	52%
Rechnung bezahlen	41%
Geldtransfers	35%

Regelmäßige Finanzberatungen

Finanzberatungsleistungen:

• 1.800 personalisierte Finanzberatungen jährlich
• Durchschnittliche Beratungsdauer: 45 Minuten
• Spezialisierte Berater für Altersvorsorge, Investitionen und Geschäftsplanung

Treueprogramme und beziehungsbasiertes Banking

Kundenbindungsstrategien:

• Kundenbindungsrate: 89 %
• Durchschnittliche Kundenzugehörigkeit: 7,6 Jahre
• Relationship-Banking-Prämienprogramm, das 62 % des Kundenstamms abdeckt

Stufe des Treueprogramms	Vorteile	Kundenprozentsatz
Silber	Reduzierte Gebühren	42%
Gold	Premium-Tarife	15%
Platin	Umfassende Dienstleistungen	5%

First Interstate BancSystem, Inc. (FIBK) – Geschäftsmodell: Kanäle

Physisches Filialnetz

Ab 2024 unterhält First Interstate BancSystem 129 physische Bankfilialen in fünf Bundesstaaten: Montana, Wyoming, Colorado, Idaho und Washington.

Staat	Anzahl der Filialen
Montana	58
Wyoming	27
Colorado	16
Idaho	15
Washington	13

Online-Banking-Website

First Interstate bietet eine umfassende Online-Banking-Plattform mit folgenden Funktionen:

• Kontoverwaltung
• Rechnungszahlungsdienste
• Geldtransfers
• Mobile Scheckeinzahlung
• Transaktionsverlauf

Mobile-Banking-Anwendung

Im Jahr 2024 hat die First Interstate Mobile-Banking-App in ihren Serviceregionen 247.000 aktive monatliche Nutzer.

Metrik für mobile Apps	Wert
Monatlich aktive Benutzer	247,000
App Store-Bewertung	4.6/5
Jährliche mobile Transaktionen	3,2 Millionen

ATM-Netzwerke

First Interstate bietet Zugang zu 198 firmeneigenen Geldautomaten und ist landesweit an einem Netzwerk von 30.000 gebührenfreien Geldautomaten beteiligt.

Details zum Geldautomatennetzwerk	Menge
Eigene Geldautomaten	198
Gebührenfreie Netzwerk-Geldautomaten	30,000
Jährliche Geldautomatentransaktionen	1,8 Millionen

Kundendienst-Callcenter

First Interstate betreibt drei Kundendienst-Callcenter mit 214 engagierten Supportmitarbeitern.

Callcenter-Metrik	Wert
Anzahl der Call Center	3
Support-Vertreter	214
Durchschnittliche Reaktionszeit	2,7 Minuten
Jährliche Kundeninteraktionen	612,000

First Interstate BancSystem, Inc. (FIBK) – Geschäftsmodell: Kundensegmente

Privatkunden im Privatkundengeschäft

Im vierten Quartal 2023 betreut First Interstate BancSystem rund 394.000 Privatkunden in seinen operativen Regionen.

Kundentyp	Anzahl der Kunden	Durchschnittlicher Kontostand
Persönliche Überprüfung	213,000	$4,750
Persönliche Ersparnisse	181,000	$8,230

Kleine und mittlere Unternehmen

First Interstate BancSystem unterstützt 27.500 kleine und mittlere Geschäftskunden in seiner gesamten Marktpräsenz.

• Durchschnittliche Kredithöhe für Unternehmen: 325.000 $
• Gesamtportfolio an gewerblichen Krediten: 3,2 Milliarden US-Dollar
• Anteil der KMU-Kunden mit Business-Girokonten: 82 %

Firmen- und Geschäftsbankkunden

Die Bank betreut 1.850 Firmen- und Geschäftsbankkunden mit einem gesamten Geschäftsbankvermögen von 6,7 Milliarden US-Dollar im Jahr 2023.

Unternehmenssegment	Anzahl der Kunden	Durchschnittliche Kreditfazilität
Große Unternehmen	350	12,5 Millionen US-Dollar
Mittelständische Unternehmen	1,500	4,2 Millionen US-Dollar

Landwirtschaftliche und landwirtschaftsnahe Unternehmen

First Interstate BancSystem unterhält ein spezialisiertes Agrarbankportfolio mit 4.200 Agrarkunden.

• Gesamtportfolio an Agrarkrediten: 1,9 Milliarden US-Dollar
• Durchschnittliche Höhe eines Agrarkredits: 450.000 US-Dollar
• Geografische Konzentration: Montana, Wyoming, South Dakota, Colorado

Vermögensverwaltung und vermögende Privatpersonen

Die Bank betreut 6.300 Vermögensverwaltungskunden mit einem verwalteten Gesamtvermögen von 2,3 Milliarden US-Dollar (Stand 2023).

Vermögenssegment	Anzahl der Kunden	Durchschnittlicher Portfoliowert
Vermögende Privatpersonen	2,100	3,5 Millionen Dollar
Massenwohlhabende Kunden	4,200	$750,000

First Interstate BancSystem, Inc. (FIBK) – Geschäftsmodell: Kostenstruktur

Betriebskosten der Filiale

Im vierten Quartal 2023 unterhielt First Interstate BancSystem 146 Bankstandorte in mehreren Bundesstaaten. Die jährlichen Betriebskosten der Zweigstelle beliefen sich auf 78,4 Millionen US-Dollar, darunter:

Ausgabenkategorie	Jährliche Kosten
Miete und Ausstattung	32,6 Millionen US-Dollar
Dienstprogramme	8,2 Millionen US-Dollar
Wartung	5,9 Millionen US-Dollar
Sicherheit	4,7 Millionen US-Dollar

Wartung von Technologie und digitaler Infrastruktur

Die Technologieinvestitionen für 2023 beliefen sich auf insgesamt 45,3 Millionen US-Dollar, mit folgender Aufteilung:

• IT-Infrastruktur: 22,1 Millionen US-Dollar
• Cybersicherheitssysteme: 12,6 Millionen US-Dollar
• Digitale Banking-Plattformen: 10,6 Millionen US-Dollar

Gehälter und Leistungen der Mitarbeiter

Die gesamten Personalkosten für 2023 beliefen sich auf 234,7 Millionen US-Dollar:

Vergütungskomponente	Jährliche Kosten
Grundgehälter	168,3 Millionen US-Dollar
Krankenversicherung	29,4 Millionen US-Dollar
Altersvorsorgeleistungen	21,5 Millionen US-Dollar	Boni und Anreize	15,5 Millionen US-Dollar

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Compliance-Aufwendungen für 2023 beliefen sich auf 37,6 Millionen US-Dollar:

• Rechts- und Regulierungsberatung: 15,2 Millionen US-Dollar
• Compliance-Software und -Systeme: 11,4 Millionen US-Dollar
• Schulung und Dokumentation: 6,3 Millionen US-Dollar
• Prüfungskosten: 4,7 Millionen US-Dollar

Aufwendungen für Marketing und Kundenakquise

Die Marketingausgaben für 2023 beliefen sich auf 22,9 Millionen US-Dollar:

Marketingkanal	Jährliche Ausgaben
Digitales Marketing	8,6 Millionen US-Dollar
Traditionelle Medienwerbung	6,3 Millionen US-Dollar
Gemeinschaftspatenschaften	4,2 Millionen US-Dollar
Kampagnen zur Kundengewinnung	3,8 Millionen US-Dollar

First Interstate BancSystem, Inc. (FIBK) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Darlehen und Kreditprodukten

Im vierten Quartal 2023 meldete First Interstate BancSystem einen Gesamtzinsertrag von 393,9 Millionen US-Dollar. Die Aufteilung der zinsgenerierenden Produkte umfasst:

Kreditkategorie	Zinserträge
Gewerbliche Kredite	156,4 Millionen US-Dollar
Verbraucherkredite	87,6 Millionen US-Dollar
Hypothekendarlehen	114,2 Millionen US-Dollar
Agrarkredite	35,7 Millionen US-Dollar

Bankgebühren und Servicegebühren

Die Bank generierte im Jahr 2023 78,5 Millionen US-Dollar an Servicegebühren und Gebühren mit folgender Verteilung:

• Kontoführungsgebühren: 32,1 Millionen US-Dollar
• Überziehungsgebühren: 18,7 Millionen US-Dollar
• Gebühren für Geldautomatentransaktionen: 12,3 Millionen US-Dollar
• Gebühren für Überweisungen: 7,9 Millionen US-Dollar
• Andere Bankdienstleistungen: 7,5 Millionen US-Dollar

Investment- und Vermögensverwaltungsdienstleistungen

Die Einnahmen aus Vermögensverwaltungsdienstleistungen beliefen sich im Jahr 2023 auf insgesamt 45,2 Millionen US-Dollar, darunter:

Servicekategorie	Einnahmen
Vermögensverwaltungsgebühren	22,6 Millionen US-Dollar
Finanzberatungsdienste	15,3 Millionen US-Dollar
Ruhestandsplanungsdienste	7,3 Millionen US-Dollar

Gebühren für digitale Banktransaktionen

Die Einnahmen aus dem digitalen Banking erreichten im Jahr 2023 24,6 Millionen US-Dollar und setzten sich aus folgenden Komponenten zusammen:

• Online-Banking-Transaktionen: 12,4 Millionen US-Dollar
• Mobile-Banking-Gebühren: 8,7 Millionen US-Dollar
• Digitale Zahlungsabwicklung: 3,5 Millionen US-Dollar

Einnahmen aus Hypotheken- und Kreditprodukten

Die Einnahmen aus Hypotheken- und Kreditprodukten beliefen sich im Jahr 2023 auf 142,8 Millionen US-Dollar und waren wie folgt strukturiert:

Produkttyp	Einnahmen
Vergabe von Wohnhypotheken	87,3 Millionen US-Dollar
Gebühren für gewerbliche Hypotheken	39,5 Millionen US-Dollar
Gebühren für die Kreditvergabe	16 Millionen Dollar

First Interstate BancSystem, Inc. (FIBK) - Canvas Business Model: Value Propositions

You see the value proposition as rooted in local control, which is a big deal for clients wanting direct access to decision-makers.

Community banking model with local decision-making

• Delivering financial solutions across Colorado, Idaho, Iowa, Montana, Nebraska, Missouri, Minnesota, North Dakota, Oregon, South Dakota, Washington, and Wyoming.
• Granting significant authority to banking offices to respond to local market conditions.

Comprehensive financial solutions for individuals and businesses

First Interstate BancSystem, Inc. offers lending across a diverse set of economic drivers in its footprint.

Industry Sector	Lending Focus
Agriculture	Lending Opportunities
Healthcare	Lending Opportunities
Technology	Lending Opportunities
Real Estate Development	Lending Opportunities
Governmental Services	Lending Opportunities

Stability and security backed by a strong capital position

The balance sheet shows a solid foundation, which you can see in the capital strength reported as of September 30, 2025.

• Common Equity Tier 1 Capital Ratio: 13.90%.
• Equity Capital and Reserves: $3.45B.
• Total Deposits: $22.6 billion as of September 30, 2025.
• Net Income for Q3 2025: $71.4 million.
• Other Borrowed Funds: reduced to zero as of September 30, 2025.

Attractive shareholder return via a consistent dividend, yielding around 6.0%

The commitment to returning capital is clear in the recent dividend declaration.

Metric	Value (Q3 2025 Data)
Declared Quarterly Dividend Per Share	$0.47
Annualized Dividend Yield	6.0%
Average Q3 Closing Price Used for Yield Calculation	$31.11 per share

Full-relationship focus, moving away from transactional lending

The strategic shift away from certain loan types signals a deeper commitment to the core customer relationship.

• Discontinued originating indirect loans by February 28, 2025.
• Indirect loans represented 4.0% of loan balances at the time of the announcement.
• Loan to Deposit Ratio at end of Q3 2025: 70.1%.

First Interstate BancSystem, Inc. (FIBK) - Canvas Business Model: Customer Relationships

You're looking at how First Interstate BancSystem, Inc. (FIBK) keeps its customers close, which is central to its community banking model. The relationships are built on a mix of personal touch and digital convenience, all grounded in local presence.

Dedicated relationship managers for commercial and wealth clients is a core tenet, supporting the bank's focus on full relationship banking, a strategy emphasized in 2025 to drive organic growth. While specific staffing numbers for relationship managers aren't public, the bank's structure supports this high-touch approach for business and high-net-worth individuals. This contrasts with some strategic moves, like outsourcing the consumer credit card portfolio in June 2025, which involved selling $74.2 million of those loans, suggesting a sharper focus on deeper, more complex client relationships over transactional volume.

The high-touch, local service model via the branch network remains foundational. As of the third quarter of 2025, First Interstate BancSystem, Inc. operated 289 banking offices across twelve states, including Montana, Wyoming, Idaho, and others. This physical footprint is actively being optimized; the company announced the divestiture of 12 branches in Arizona and Kansas, a move intended to shift capital investment to markets with stronger market share. The branches being sold accounted for approximately $740 million in deposit balances and about $200 million in loans, showing a deliberate pruning to strengthen core relationships in key areas. The company noted its average branch size is smaller than peers at $76 million, underscoring the localized service strategy.

Here's a look at the scale of the physical presence and the community investment that reinforces local relationships:

Metric	Value/Amount	Period/Context
Banking Offices Operated	289	Q3 2025
States of Operation	12	Late 2025
Branches Divested (AZ/KS)	12	Announced/Pending 2025
Total Assets	$28.3 billion	March 31, 2025
Average Branch Size	$76 million	Peer Comparison Context

For broader customer engagement, the FirstRewards Loyalty program encourages the use of its associated credit products, such as the FirstRewards World Mastercard for Business. The program allows cardholders to earn Points on Net Qualifying Purchases, which can be redeemed for statement credits or deposits into a First Interstate Bank account. Cash Rewards redemptions require a minimum of $50 and are deposited within 7-10 business days. The program is administered by an independent contractor, BreakAway Loyalty LLC, but is sponsored by First Interstate Bank.

Digital self-service tools for routine transactions complement the in-person service. Management noted plans for increased advertising and investment in digital delivery channels throughout 2025 to support organic growth goals. This allows customers to handle routine tasks online or via mobile banking, freeing up branch staff for more complex relationship-building activities. The bank offers online and mobile banking services to its diverse customer base, which includes individuals, businesses, and municipalities across sectors like agriculture, healthcare, and real estate development.

Community engagement through the First Interstate BancSystem Foundation is a tangible demonstration of commitment to the communities where relationships are built. The Foundation is currently celebrating a major milestone of $100 million in total giving since 1990. In 2025 alone, the Foundation gifted $1 million in grants through its employee-driven Believe in Local campaign, supporting 40 nonprofit organizations with $25,000 each. This local focus is deep:

• Employee Gift & Volunteer Matching has contributed over $13 million to local nonprofits cumulatively.
• The Neighbors Feeding Neighbors program has dedicated $2.7 million over 15 years to fight hunger.
• In 2025, employees dedicated more than 43,841 volunteer hours so far this year, assisting 331 nonprofits, eight schools, and 36 community organizations through Volunteer Day.
• The Believe in Local program has invested $4 million in 160 nonprofits since 2022.

The bank's founder believed that people are known by what they do, not what they say. The dividend payout in 2025 was $0.47 per share, representing a yield of 6.1% in Q1 2025, showing a consistent return to shareholders while investing heavily in the community fabric.

Finance: draft 13-week cash view by Friday.

First Interstate BancSystem, Inc. (FIBK) - Canvas Business Model: Channels

You're looking at how First Interstate BancSystem, Inc. (FIBK) gets its services to customers as of late 2025. It's a mix of old-school presence and digital tools, which is typical for a strong regional player focusing on relationship banking.

The backbone of the physical channel remains the branch network. As of the third quarter of 2025, First Interstate BancSystem, Inc. operates 289 banking offices across twelve states.

These twelve states are:

• Colorado
• Idaho
• Iowa
• Minnesota
• Missouri
• Montana
• Nebraska
• North Dakota
• Oregon
• South Dakota
• Washington
• Wyoming

Honestly, the physical footprint is being optimized. The company is executing a divestiture of 12 locations in Arizona and Kansas, which involves transferring approximately $740 million in deposit balances and about $200 million in loans, with an expected closing by Q4 2025.

For the digital side, First Interstate BancSystem, Inc. relies on its Online Banking and Mobile Banking applications to serve retail and commercial customers. While I don't have the exact daily active user count for late 2025, these platforms are key to delivering a range of banking and financial services.

The Treasury Banking Suite for business cash management is a core part of the noninterest income stream. This is where you see the direct financial impact of your business-focused channels. Here's a quick look at the relevant noninterest income components from the Q3 2025 report:

Revenue Component Channel	Q3 2025 Amount (Millions USD)	QoQ Change from Q2 2025 (Millions USD)
Total Noninterest Income	43.7	Increase of 2.6
Payment Services Revenues (part of Noninterest Income)	Not Specified	Decrease of 1.0
Net Interest Income (Core Banking Revenue)	206.8	0.2% Decrease

The direct loan officer channel supports mortgage and commercial real estate lending, which are significant components of the loan portfolio. The loan portfolio includes commercial real estate and residential loans. Mortgage loan originations contribute to the noninterest income, which was $43.7 million in Q3 2025.

ATMs and drive-up facilities are integrated into the 289 offices. These facilities support the transactional needs of the customer base, which spans individuals, businesses, and governmental entities across the Western and Midwestern United States. The company has also been focused on eliminating wholesale borrowings, with other borrowed funds decreasing to zero as of September 30, 2025, from $250.0 million at the end of Q2 2025.

Finance: draft 13-week cash view by Friday.

First Interstate BancSystem, Inc. (FIBK) - Canvas Business Model: Customer Segments

You're mapping out the core customer base for First Interstate BancSystem, Inc. (FIBK) as of late 2025. Honestly, their focus is deeply rooted in the specific geography they serve, which heavily influences who they bank. They are definitely not trying to be a national player; it's all about the Rocky Mountain Northwest and the Midwest.

Individuals and families in Western and Midwestern states

This segment represents the core retail banking customer. They are served through a physical network of 289 banking offices as of the third quarter of 2025. The geographic concentration is key here, spanning twelve states including Montana, Wyoming, Idaho, Oregon, Washington, Colorado, North Dakota, South Dakota, Nebraska, Iowa, Minnesota, and Missouri. The total deposit base, which largely reflects these retail and commercial relationships, stood at $22.6 billion as of September 30, 2025. Management guided for low single-digit deposit growth for the full year 2025.

• Operates across twelve states in the Western and Midwestern US.
• Total deposits were $22.6 billion at the end of Q3 2025.
• The bank is focused on relationship banking across its core markets.

Small-to-mid-sized businesses (SMBs) across diverse industries

First Interstate BancSystem supports the local economy through commercial lending and deposit services for SMBs. While the bank is strategically moving away from certain lending areas, like discontinuing indirect lending originations, its primary commercial focus remains clear from the loan book composition as of March 31, 2025. The overall Commercial and Industrial (C&I) portfolio, which captures a significant portion of this segment, is a key area of business, alongside Commercial Real Estate (CRE).

Here's a look at the loan portfolio breakdown, which gives you a strong proxy for where their business lending focus lies:

Loan Category (as of 3/31/2025)	Percentage of Gross Loans	Approximate Dollar Amount
Commercial Real Estate (CRE)	53%	$10.3 billion (Total CRE Loans)
Commercial (C&I)	16%	N/A
Residential Real Estate	12%	N/A
Construction Real Estate	6%	N/A
Consumer Loans	5%	N/A
Agriculture Real Estate	4%	N/A
Agriculture Loans (Non-RE)	4%	N/A

The bank is actively managing credit quality, with criticized loans standing at $1,164.1 million as of September 30, 2025.

Government entities and municipalities

While not explicitly detailed as a separate segment with specific financial figures, government entities and municipalities are typically served through their commercial banking services, including treasury management, deposit accounts, and potentially municipal financing, which falls under the broader commercial and business banking umbrella. The bank's focus on relationship banking suggests they serve local and regional government bodies within their operating footprint. The total Net Interest Income (NII) for Q3 2025 was $206.8 million.

Wealth management and trust clients

First Interstate BancSystem offers trust, employee benefit, investment management, insurance, agency, and custodial services to individuals, businesses, and nonprofits. This segment contributes to noninterest income. For the first quarter of 2025, wealth management revenues were reported at $9.8 million. The bank is focused on maintaining strong capital and liquidity, which supports the stability required for these long-term client relationships.

• Wealth management revenues were $9.8 million in Q1 2025.
• Noninterest income for Q3 2025 was $43.7 million.
• Services include trust, investment management, and custodial functions.

Agricultural businesses (Agri-business) in rural markets

The Agri-business segment is a distinct and important customer group, particularly in the rural markets where First Interstate BancSystem has a strong presence. As shown in the loan table, Agriculture Real Estate loans accounted for 4% of the total loan portfolio as of March 31, 2025. Furthermore, the bank experienced an increase in non-accrual agricultural real estate loans of $15.2 million and agricultural loans of $10.6 million in Q1 2025, indicating active lending and associated credit monitoring in this sector. This segment is intertwined with the broader Commercial Real Estate exposure, which is 53% of the loan book.

Finance: draft 13-week cash view by Friday.

First Interstate BancSystem, Inc. (FIBK) - Canvas Business Model: Cost Structure

You're looking at the expenses First Interstate BancSystem, Inc. (FIBK) is managing to deliver its community banking value proposition across its footprint. For a bank, the cost structure is heavily weighted toward funding costs and the overhead of maintaining physical presence.

Interest Expense on deposits and borrowed funds remains a primary focus for management, as this directly impacts net interest income. A significant action taken was the reduction of wholesale funding, with Other borrowed funds decreasing to zero as of September 30, 2025, down from $250.0 million at June 30, 2025. This reduction in borrowing drove lower overall interest expense, contributing to a Net Interest Margin of 3.34% for the third quarter of 2025. Total funding costs decreased by 5 basis points compared to the second quarter of 2025, even as total deposit costs increased by 2 basis points over the prior quarter.

The non-interest expense for the third quarter of 2025 totaled $157.9 million, which was an increase of $2.8 million from the second quarter of 2025. This figure captures the operational costs outside of funding the loan book.

Here's a quick look at some of the key cost and related metrics from the third quarter of 2025:

Metric	Amount / Value (Q3 2025)	Comparison to Q2 2025
Non-Interest Expense	$157.9 million	Increased by $2.8 million
Net Interest Income	$206.8 million	Decreased by $0.4 million
Net Interest Margin (NIM)	3.34%	Increased by 4 basis points
Other Borrowed Funds	zero	Decreased from $250.0 million
Provision for Credit Losses	Zero provision recorded	N/A

Personnel expenses, which cover salaries and benefits for the local staff supporting the community banking model, saw a sequential increase. Salary and wages expense increased by $1.2 million during the third quarter of 2025 compared to the second quarter of 2025. However, this was a decrease of $4.7 million compared to the third quarter of 2024, suggesting ongoing management of the workforce cost base.

Occupancy and equipment costs are tied to the extensive branch footprint. First Interstate BancSystem operates 289 banking offices across twelve states as of September 30, 2025. The cost structure is being actively managed through strategic decisions, including the sale of branches in Arizona and Kansas, and a pending sale of branches in Nebraska, all aimed at optimizing the geographical presence.

The Provision for credit losses line item was notably low for the period. For the third quarter of 2025, zero provision recorded was the result reported. This reflects a favorable credit environment or strong loan performance during the quarter. The net charge-offs for the quarter were $2.3 million, an annualized 0.06% of average loans outstanding.

You should review the following components of the non-interest expense:

• Personnel expenses (salaries and benefits for local staff)
• Occupancy and equipment costs for the extensive branch footprint
• Costs related to technology and operations supporting the 289 offices
• Costs associated with regulatory compliance and professional services

Finance: draft 13-week cash view by Friday.

First Interstate BancSystem, Inc. (FIBK) - Canvas Business Model: Revenue Streams

You're looking at the core ways First Interstate BancSystem, Inc. brings in money, which, like most banks, boils down to lending and fees. As of late 2025, the numbers show a clear reliance on traditional banking activities. Honestly, for a regional bank, this structure is pretty standard, but the mix tells you where their immediate focus is.

The primary engine remains the spread between what they earn on assets and what they pay out on liabilities. For the third quarter of 2025, the Net Interest Income (NII) from loans and securities was reported at $206.8 million. This figure represents the lion's share of their top line; in fact, over the last five years, Net Interest Income made up about 82.3% of First Interstate BancSystem's total revenue.

The secondary, but growing, component is Non-interest income. For Q3 2025, this stream totaled $43.7 million. This was actually an increase of $2.6 million compared to the second quarter of 2025. Total revenue for the quarter, combining both streams, was $250.5 million.

Here is a quick breakdown of the two main revenue components for the third quarter of 2025:

Revenue Component	Q3 2025 Amount (Millions USD)	Comparison Note
Net Interest Income (NII)	$206.8 million	Increased $1.3 million vs. Q3 2024.
Non-interest Income	$43.7 million	Increased $2.6 million vs. Q2 2025.
Total Revenue	$250.5 million	Slightly below analyst estimates for the quarter.

The Non-interest income bucket is where you find the direct service charges and other non-lending revenue sources. First Interstate BancSystem derives this income from several specific activities across its operations in twelve states. You should watch these areas closely for fee income trends:

• Fee income from deposit services and lending activities
• Wealth management and trust services fees
• Merchant services and payment processing revenue

It's worth noting a strategic shift that impacted fee income recently. First Interstate BancSystem outsourced its consumer credit card portfolio in June 2025, which included the sale of $74.2 million of consumer credit card loans. That sale would have affected the fee income run-rate going forward, though the Q3 results already reflect some of the changes. Finance: draft a sensitivity analysis on the Q4 2025 non-interest income forecast, assuming a 5% sequential decline in fee income from lending activities by Friday.