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H World Group Limited (HTHT): Lienzo del Modelo de Negocio [Actualizado en Ene-2025] |
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En el panorama dinámico de la hospitalidad china, H World Group Limited (HTHT) surge como una fuerza transformadora, revolucionando las experiencias de presupuesto y hotel a escala media a través de tecnología innovadora y expansión estratégica. Al combinar sin problemas la sofisticación digital con alojamientos asequibles, HTHT ha creado un modelo de negocio único que satisface las necesidades en evolución de los viajeros modernos, desde bulliciosos profesionales de negocios hasta turistas aventureros que buscan alojamiento conveniente y de alta calidad a través de los vibrantes destinos urbanos y turísticos de China.
H World Group Limited (HTHT) - Modelo de negocios: asociaciones clave
Alianza estratégica con las principales cadenas hoteleras
H World Group ha establecido asociaciones estratégicas con las siguientes cadenas hoteleras:
| Cadena de hotel socio | Detalles de la asociación | Cobertura |
|---|---|---|
| Grupo de Hoteles Intercontinentales (IHG) | Acuerdo de colaboración integral | Más de 400 hoteles en China |
| Marriott International | Integración del programa de fidelización conjunta | Más de 250 hoteles en las principales ciudades chinas |
Asociaciones tecnológicas con plataformas de viajes en línea
H World Group colabora con plataformas clave de viajes en línea:
- Ctrip (grupo Trip.com)
- Qunar
- Plataforma Fliggy de Alibaba
Colaboración con tableros de turismo locales
| Región | Boquilla de turismo | Enfoque de asociación |
|---|---|---|
| Beijing | Comité de Desarrollo del Turismo de Beijing | Acuerdos promocionales e infraestructura turística |
| Llevar a la fuerza | Administración de Turismo Municipal de Shanghai | Iniciativas regionales de desarrollo hotelero |
Acuerdos de franquicia
H World Group gestiona las asociaciones de franquicias con:
- Operadores hoteleros independientes en ciudades de segundo nivel
- Empresas regionales de gestión de la hospitalidad
Red de franquicia total: más de 1,200 hoteles a partir de 2023
Asociaciones de inversión con desarrolladores inmobiliarios
| Desarrollador inmobiliario | Alcance de la inversión | Valor de inversión total |
|---|---|---|
| Grupo de Vanke | Desarrollo de propiedades de uso mixto | RMB 2.5 mil millones |
| Jardín de campo | Integración de la propiedad del hotel | RMB 1.8 mil millones |
Cobertura total de la red de asociación: más de 6.500 hoteles en China
H World Group Limited (HTHT) - Modelo de negocio: actividades clave
Gestión y expansión de la marca del hotel
A partir de 2023, H World Group operaba 8,172 hoteles en China, con un total de 752,000 habitaciones. La compañía administra múltiples marcas de hoteles, incluidos Huazhu Hotels, JI Hotels, Starway Hotels y Qitian Hotels.
| Marca de hotel | Número de hoteles | Recuento de habitaciones |
|---|---|---|
| Huazhu hoteles | 5,413 | 492,000 |
| Hoteles ji | 1,287 | 124,000 |
| Hoteles de Starway | 1,072 | 98,000 |
Desarrollo y mantenimiento de la plataforma digital
H World Group invirtió 468 millones de RMB en tecnología y desarrollo de plataformas en 2022. El ecosistema digital de la compañía incluye:
- Aplicación móvil con más de 180 millones de usuarios registrados
- Sistema de reserva en tiempo real
- Plataforma de gestión de programas de fidelización
- Integración de servicio al cliente con IA
Servicio al cliente y operaciones de hospitalidad
La compañía emplea a 87,000 empleados dedicados a las operaciones de hospitalidad, con una calificación promedio de satisfacción del cliente de 4.6/5 en 2023.
Gestión de ingresos y optimización de precios
Los ingresos por habitación disponible (RevPar) en 2022 fueron de 169.4 RMB, con algoritmos de precios dinámicos que administran más del 95% del inventario del hotel.
| Métrica financiera | Valor 2022 |
|---|---|
| Ingresos totales | 14.2 mil millones de RMB |
| Ingresos por habitación disponible (revpar) | 169.4 RMB |
| Tasa diaria promedio (ADR) | 205.6 RMB |
Estrategias de marketing de marca y adquisición de clientes
El gasto de marketing en 2022 fue de 672 millones de RMB, centrándose en canales digitales y expansión del programa de fidelización.
- Reaching de marketing en redes sociales: 45 millones de seguidores
- Miembros del programa de lealtad: 210 millones
- Costo de adquisición de clientes: 38 RMB por nuevo miembro
H World Group Limited (HTHT) - Modelo de negocio: recursos clave
Red de hotel extensa
A partir de 2023, H World Group Limited opera 9,773 hoteles en China, con un total de 1,206,000 habitaciones. La cartera del hotel se rompe de la siguiente manera:
| Categoría de hotel | Número de hoteles | Porcentaje de cartera |
|---|---|---|
| Hoteles económicos | 6,582 | 67.3% |
| Hoteles a mediados | 2,846 | 29.1% |
| Hoteles de gama alta | 345 | 3.6% |
Tecnología patentada y plataformas de reserva
H La infraestructura tecnológica mundial incluye:
- Plataforma del programa de fidelización con 310 millones de miembros registrados
- Aplicación móvil con 126 millones de usuarios activos mensuales
- Sistema de reserva y reserva de IA
Reconocimiento de marca
H World Group administra múltiples marcas de hotel:
- Jinjiang Inn (经济型连锁酒店)
- Metropolio
- Hoteles de Lavande
- Hotel Starway
Equipo de gestión
Detalles de liderazgo:
| Posición | Nombre | Años de experiencia |
|---|---|---|
| Presidente | Qi ji | Más de 20 años |
| CEO | Guanghui Zhang | Más de 15 años |
Infraestructura de análisis de datos
Métricas de datos clave:
- Volumen de procesamiento de datos anual: 4.2 petabytes
- Modelos de aprendizaje automático: 127 algoritmos predictivos activos
- Seguimiento de comportamiento del cliente: Insights en tiempo real para 310 millones de miembros del programa de fidelización
H World Group Limited (HTHT) - Modelo de negocio: propuestas de valor
Alojamiento de hotel asequible y estandarizado
A partir de 2023, H World Group opera 9,721 hoteles con 1,403,000 habitaciones totales en China. Las tarifas promedio de la habitación van desde RMB 150-350 ($ 21- $ 50) por noche. La compañía ofrece Opciones de alojamiento con presupuesto a través de múltiples marcas.
| Categoría de marca | Número de hoteles | Tasa de habitación promedio (RMB) |
|---|---|---|
| Marcas económicas | 6,483 | 150-250 |
| Marcas a medias | 2,718 | 250-350 |
| Marcas de lujo | 520 | 350-600 |
Calidad y servicio consistentes en múltiples marcas
H World Group administra 7 marcas de hotel distintas con protocolos de servicio estandarizados. Las métricas de calidad incluyen:
- Tasa de satisfacción del cliente: 87.5%
- Puntuación de consistencia del servicio: 8.6/10
- Uniformidad de marca en 31 provincias chinas
Ubicación conveniente en los principales destinos urbanos y turísticos
Distribución del hotel en regiones clave:
| Región | Número de hoteles | Porcentaje de red total |
|---|---|---|
| Ciudades de nivel 1 | 2,145 | 22% |
| Ciudades de nivel 2 | 4,876 | 50% |
| Destinos turísticos | 2,700 | 28% |
Experiencia de reserva y check-in de manera perfecta con tecnología
Métricas de rendimiento de la plataforma digital:
- Descargas de aplicaciones móviles: 98.3 millones
- Porcentaje de reserva en línea: 76%
- Tiempo promedio de reserva: 2.5 minutos
- Tasa de registro de autoservicio: 64%
Programa de fidelización que ofrece recompensas y servicios personalizados
Estadísticas del programa de fidelización para 2023:
| Nivel de membresía | Totales miembros | Tasa de reserva de repetición anual |
|---|---|---|
| Platino | 512,000 | 85% |
| Oro | 1,248,000 | 72% |
| Plata | 3,640,000 | 55% |
H World Group Limited (HTHT) - Modelo de negocios: relaciones con los clientes
Aplicaciones móviles y plataformas de compromiso digital
A partir de 2024, H World Group Limited opera una plataforma digital integral con las siguientes métricas clave:
| Métrica de plataforma digital | Valor |
|---|---|
| Descargas totales de aplicaciones móviles | 42.7 millones |
| Usuarios activos mensuales (MAU) | 28.3 millones |
| Porcentaje anual de reserva digital | 87.6% |
Programa de membresía y fidelización
H Características del programa de fidelización del Grupo Mundial:
- Miembros del programa de fidelización total: 63.5 millones
- Tasa de cliente repetida: 64.2%
- Valor de reembolso de puntos promedio: RMB 215 por transacción
Servicios de atención al cliente 24/7
| Canal de soporte | Tiempo de respuesta | Tasa de resolución anual |
|---|---|---|
| Soporte de aplicaciones móviles | 7.2 minutos | 94.3% |
| Soporte telefónico | 5.8 minutos | 92.7% |
| Chat en línea | 4.5 minutos | 91.5% |
Marketing y comunicación personalizados
Métricas de personalización para 2024:
- Alcance de marketing dirigido: 45.6 millones de clientes
- Tasa de aceptación de recomendación personalizada: 38.9%
- Conversión promedio de oferta personalizada: 22.7%
Canales de interacción en línea y fuera de línea fáciles de usar
| Canal de interacción | Uso anual | Tasa de satisfacción del cliente |
|---|---|---|
| Reservas de aplicaciones móviles | 312.4 millones | 94.6% |
| Reservas de sitios web | 87.6 millones | 92.3% |
| Check-ins hotel | 46.2 millones | 89.7% |
H World Group Limited (HTHT) - Modelo de negocio: canales
Aplicación móvil
H World Group opera una aplicación móvil con 162.3 millones de miembros registrados a diciembre de 2022. La aplicación admite 1,2 millones de habitaciones de hotel en 7,200 ciudades en China y a nivel mundial.
| Métricas de aplicaciones móviles | Datos 2022 |
|---|---|
| Usuarios registrados | 162.3 millones |
| Habitaciones de hotel compatibles | 1.2 millones |
| Ciudades cubiertas | 7,200 |
Sitio web oficial
El sitio web oficial maneja aproximadamente el 38.5% de las reservas directas para el grupo hotelero. El tráfico del sitio web alcanzó los 215 millones de visitantes únicos en 2022.
Plataformas de agencias de viajes en línea
H World Group se asocia con múltiples agencias de viajes en línea, generando el 42.7% del total de reservas a través de estas plataformas.
| Plataforma OTA | Porcentaje de reserva |
|---|---|
| Ctrip | 22.3% |
| Qunar | 12.4% |
| Otras OTA | 8% |
Reserva directa a través de ubicaciones físicas de hoteles
Las ubicaciones de los hoteles físicos contribuyen al 19.3% del total de reservas, con 6.963 hoteles en la red a diciembre de 2022.
Redes sociales y canales de marketing digital
- Cuenta oficial de WeChat: 12.5 millones de seguidores
- Cuenta de Weibo: 3.8 millones de seguidores
- Presupuesto de marketing digital: RMB 245 millones en 2022
| Canal digital | Recuento de seguidores |
|---|---|
| Veloz | 12.5 millones |
| 3.8 millones |
H World Group Limited (HTHT) - Modelo de negocio: segmentos de clientes
Viajeros de negocios
En 2023, H World Group sirvió aproximadamente 46.4 millones de viajeros de negocios en China. El giro promedio de viajeros de negocios por noche fue de 326 RMB.
| Característica de segmento | Porcentaje |
|---|---|
| Viajeros de cuenta corporativa | 38.6% |
| Clientes frecuentes de viaje de negocios | 27.4% |
| Ejecutivos de nivel medio a alto | 22.5% |
Mercado de ocio y turismo
H World Group capturó 52.3 millones de viajeros de ocio en 2023, con un gasto nocturno promedio de 276 RMB.
- Viajeros de ocio de fin de semana: 34.2%
- Viajeros de la temporada navideña: 28.7%
- Segmento de vacaciones familiares: 19.5%
Consumidores conscientes del presupuesto
El segmento de presupuesto representaba el 29.8% de la base total de clientes en 2023, con tasas nocturnas promedio de 189 RMB.
| Características del segmento presupuestario | Cuota de mercado |
|---|---|
| Estudiantes | 14.3% |
| Profesionales de nivel de entrada | 11.5% |
| Viajeros sensibles a los costos | 4% |
Jóvenes profesionales urbanos
Los jóvenes profesionales urbanos constituyeron el 35.6% de la base de clientes de H World Group en 2023, con un gasto promedio de 412 RMB por noche.
- Rango de edad: 25-35 años
- Compromiso de la plataforma digital: 89.7%
- Participación del programa de fidelización: 62.3%
Viajeros nacionales e internacionales en China
En 2023, H World Group atendió a 98.7 millones de viajeros totales, con 92.4 millones de viajeros nacionales y 6.3 millones de viajeros internacionales.
| Tipo de viajero | Número de viajeros | Gasto nocturno promedio |
|---|---|---|
| Viajeros nacionales | 92.4 millones | 298 RMB |
| Viajeros internacionales | 6.3 millones | 512 RMB |
H World Group Limited (HTHT) - Modelo de negocio: Estructura de costos
Gastos de arrendamiento y mantenimiento de la propiedad
A partir de 2023, H World Group Limited informó gastos relacionados con la propiedad de 1.98 mil millones de RMB. La compañía opera 7,874 hoteles en 495 ciudades en China, con un costo de arrendamiento promedio de 250,000 RMB por hotel anualmente.
| Categoría de gastos | Costo anual (RMB) | Porcentaje de costos totales |
|---|---|---|
| Arrendamiento de la propiedad | 1,968,500,000 | 38.5% |
| Mantenimiento de la propiedad | 612,300,000 | 12% |
Tecnología y desarrollo de plataforma digital
H World Group invirtió 456 millones de RMB en desarrollo tecnológico en 2023, lo que representa el 8,9% de los gastos operativos totales.
- Mantenimiento de la plataforma digital: 210 millones de RMB
- Desarrollo de aplicaciones móviles: 124 millones de RMB
- Actualizaciones del sistema de reserva: 122 millones de RMB
Costos de marketing y adquisición de clientes
Los gastos de marketing para 2023 totalizaron 612 millones de RMB, con un costo de adquisición de clientes de aproximadamente 45 RMB por cliente nuevo.
| Canal de marketing | Gasto (RMB) |
|---|---|
| Publicidad en línea | 287,000,000 |
| Marketing en redes sociales | 156,000,000 |
| Promociones del programa de fidelización | 169,000,000 |
Salarios y capacitación del personal
Los gastos totales relacionados con el personal en 2023 fueron de 1,45 mil millones de RMB, que cubren 58,600 empleados.
- Salario anual promedio: 147,000 RMB por empleado
- Presupuesto de capacitación y desarrollo: 86 millones de RMB
- Beneficios de los empleados: 312 millones de RMB
Inversiones de gestión de marca y expansión
La expansión de la marca e inversiones estratégicas ascendieron a 612 millones de RMB en 2023.
| Categoría de inversión | Cantidad (RMB) |
|---|---|
| Nuevas adquisiciones de hoteles | 378,000,000 |
| Desarrollo de la marca | 234,000,000 |
H World Group Limited (HTHT) - Modelo de negocios: flujos de ingresos
Tarifas de alquiler y ocupación
En 2023, H World Group Limited reportó ingresos totales de 11.7 mil millones de CNY, con los ingresos de la habitación de hotel que representan una porción significativa.
| Métrico | Valor 2023 |
|---|---|
| Noches de habitación total | 195.9 millones |
| Tasa diaria promedio (ADR) | 237 CNY |
| Tasa de ocupación | 69.4% |
Tarifas de franquicia y gestión
H World Group genera ingresos a través de los acuerdos de franquicia y gestión en múltiples marcas de hoteles.
- Total de hoteles franquiciados y administrados: 8.306 hoteles
- Habitaciones de hotel franquiciadas: 702,000
- Contribución de la tarifa de franquicia: aproximadamente el 15% de los ingresos totales
Monetización del programa de fidelización
| Métrica del programa de fidelización | 2023 datos |
|---|---|
| Totales miembros | 222 millones |
| Miembro Contribución de ingresos | 65% de los ingresos totales de la habitación |
Servicios adicionales
Los flujos de ingresos suplementarios incluyen salas de reuniones, restaurantes y otros servicios de hoteles.
- Ingresos de alquiler de la sala de reuniones: 320 millones de CNY
- Ingresos de alimentos y bebidas: 1.200 millones de CNY
Publicidad y asociaciones de plataforma digital
H Ecosistema digital del mundo genera ingresos adicionales a través de asociaciones estratégicas.
- Volumen de transacción de plataforma digital: 45.6 mil millones de CNY
- Ingresos de la asociación: 580 millones de CNY
H World Group Limited (HTHT) - Canvas Business Model: Value Propositions
You're looking at the core advantages H World Group Limited offers to its partners and guests as of late 2025. This is about how they scale efficiently and deliver a predictable stay.
Asset-light, scalable growth for franchisees via the manachise model.
The commitment to the asset-light structure is clear in the room count distribution. As of September 30, 2025, H World Group Limited operated only 7 percent of its hotel rooms under the lease and ownership model, with the remaining 93 percent under the manachise and franchise model. This model is the engine for rapid, capital-efficient expansion.
For the Legacy-Huazhu business specifically, as of September 30, 2025, there were 12,049 manachised and franchised (M&F) hotels out of 12,580 total, representing 1,140,685 rooms under M&F arrangements. Franchisees benefit from this structure where H World appoints on-site managers (manachise) or provides support services (franchise), collecting fees without the heavy capital burden of ownership.
The financial results reflect this focus. Revenue from manachised and franchised hotels grew by 27.2 percent to reach RMB 3.3 billion in the third quarter of 2025. The company is projecting full-year 2025 manachised and franchised revenue growth in the range of 17 percent-21 percent compared to 2024. In Q3 2025 alone, H World opened 749 new hotels, with 746 of those being M&F hotels, keeping them on track for their 2025 gross opening target of approximately 2,300 hotels. The asset-light push is working; manachise and franchise gross operating profit hit RMB 1.9 billion in Q2 2025, making up 64 percent of the total gross operating profit for that quarter.
Access to a 300 million+ member direct booking ecosystem for owners.
Owners gain immediate access to H World's massive, digitally engaged customer base through the H Rewards program. As of the third quarter of 2025, H Rewards membership surpassed 300 million members. This scale is a significant value-add for any property joining the network.
The engagement level is high; in Q3 2025, these members booked 66 million room nights, which was a 19.7 percent year-on-year increase. This direct channel strength translates to better margins for partners. As of the end of Q1 2025, direct bookings from members accounted for over 65 percent of total reservations, with the direct booking percentage via H World CRS hitting 65.1 percent by June 30, 2025.
Multi-segment choice for guests, from economy to luxury (e.g., JI Hotel to Steigenberger).
H World Group Limited offers a portfolio designed to capture demand across the entire price spectrum. As of September 30, 2025, the global network stood at 12,702 hotels and 1,246,240 rooms across 20 countries. The brand architecture supports this breadth:
| Segment Focus | Example Brand(s) | Key Metric/Status (as of late 2025) |
| Economy (Flagship) | Hanting Hotel | Ranked No. 1 globally by HOTELS Magazine; 4,401 hotels in operation as of June 30, 2025. |
| Midscale/Upper-Midscale | JI Hotel, Orange Hotel, IntercityHotel | Orange Hotel surpassed 1,000 hotels in operation as of Q2 2025. Upper-midscale operating hotels grew 36 percent year-on-year in Q1 2025. |
| Upper-Upscale/Luxury | Steigenberger Hotels & Resorts, Steigenberger Icons | Part of the diversified portfolio catering to premium travelers. |
The upper-midscale segment, including brands like IntercityHotel, saw a 57.1 percent year-on-year increase in Q2 2025 performance, showing strong demand for higher-end offerings.
Consistent, quality experience driven by digital standardization.
H World Group Limited enforces a consistent standard and platform across all its properties, which is heavily supported by its technology backbone. This standardization is measured through ongoing brand upgrade initiatives:
- Hanting Hotels: 40 percent reached version 3.5 or above as of Q1 2025.
- JI Hotels: 78 percent reached the Ji 4.0+ standard as of Q1 2025.
- Orange Hotels: 70 percent met the Orange 2.0 standard as of Q1 2025.
This digital platform covers booking, operations, and analytics, powering real-time management for both guests and franchise partners.
Finance: draft 13-week cash view by Friday.
H World Group Limited (HTHT) - Canvas Business Model: Customer Relationships
H World Group Limited emphasizes a digitally-driven relationship model, underpinned by its proprietary technology stack.
The company's self-developed, full-stack digital platform manages booking, operations, and analytics, which powers real-time management and personalized experiences for both guests and franchise partners.
Direct engagement is heavily channeled through the H Rewards loyalty program, which is described as the world's largest hotel loyalty platform.
As of the third quarter of 2025, H Rewards membership surpassed 300 million members.
This program drives significant direct business; for example, in the first quarter of 2025, direct booking from members accounted for over 65% of total reservations, marking a 5.4 percentage point increase year-on-year.
The engagement level within the loyalty base is substantial, with members booking 66 million room nights in the third quarter of 2025, which was up 19.7% year-on-year.
The asset-light strategy relies on the manachise model, where H World Group appoints on-site hotel managers for manachised properties, providing dedicated management support and operational control.
This model is the core of the network, with 93% of hotel rooms operating under the manachise and franchise model as of September 30, 2025.
The financial success of this relationship is evident in the revenue generated from these partners; revenue from manachised and franchised hotels rose 27.2% year-over-year in the third quarter of 2025, reaching RMB 3.3 billion (US$465 million).
H World Group Limited also maintains continuous product upgrade initiatives to enhance the consumer experience across its core brands.
Here are the specific upgrade metrics reported as of the end of the first quarter of 2025:
- 40% of Hanting Hotels had reached version 3.5 or above.
- 78% of Ji Hotels had reached Ji 4.0+.
- 70% of Orange Hotels met the Orange 2.0 standard.
You can see the scale of the loyalty program and operational dependency in this snapshot:
| Metric | Value/Amount | Date/Period |
| H Rewards Members | >300 million | Q3 2025 |
| Member Room Nights Booked | 66 million | Q3 2025 |
| Member Room Nights YoY Growth | 19.7% | Q3 2025 |
| Manachised/Franchised Revenue | RMB 3.3 billion | Q3 2025 |
| Manachised/Franchised Revenue YoY Growth | 27.2% | Q3 2025 |
| Rooms under Manachise/Franchise Model | 93% | September 30, 2025 |
The company's operational structure is heavily weighted toward these partner relationships, which is why the growth in manachised/franchised revenue is a key indicator of relationship health.
H World Group Limited (HTHT) - Canvas Business Model: Channels
The distribution of H World Group Limited (HTHT) inventory relies on a multi-pronged approach, heavily favoring proprietary digital platforms to capture higher-margin business.
Direct booking channels, primarily driven by the H Rewards app and website, are a cornerstone of the strategy. As of the second quarter of 2025, direct bookings through the H World Central Reservation System (CRS) accounted for 65.1% of total reservations, which was a 5.2 percentage point increase from the prior year period. This digital ecosystem is supported by a massive loyalty base.
- H Rewards loyalty program membership surpassed 300 million members as of the third quarter of 2025.
- Members booked 66 million room nights in the third quarter of 2025.
| Metric | Value as of Q3 2025 | Unit |
| H Rewards Members | 300 million | Members |
| Q3 2025 Room Nights Booked via H Rewards | 66 million | Room Nights |
The physical presence of H World Group Limited spans a wide geographic area, though it remains concentrated in its home market. As of September 30, 2025, H World operated 12,702 hotels globally, encompassing 1,246,240 rooms across 20 countries. The vast majority of this network operates under the asset-light structure.
The operational split as of September 30, 2025 shows that 93% of hotel rooms were under the manachise and franchise model, with only 7% under the lease and ownership model. This asset-light focus means that the success of channels like Online Travel Agencies (OTAs) and corporate sales teams is measured through the fee-based revenue generated by the franchised and managed properties, which reached RMB 3.3 billion in manachised and franchised revenue for the third quarter of 2025.
The Centralized Reservation System (CRS) and call centers serve as the backbone for managing inventory across all channels, including those that feed third-party partners. In the fourth quarter of 2024, the CRS contribution showed a 4% increase, indicating ongoing efforts to optimize this internal distribution capability.
- Total hotels in operation as of September 30, 2025: 12,702.
- Total rooms in operation as of September 30, 2025: 1,246,240.
- Geographic reach: 20 countries.
- Rooms under manachise/franchise model as of September 30, 2025: 93%.
H World Group Limited (HTHT) - Canvas Business Model: Customer Segments
Hotel Franchisees and investors seeking high-quality, scalable returns.
- Targeted 2,300 gross hotel openings for the full year of 2025.
- Opened 749 new hotels in the third quarter of 2025 alone.
- Total network in operation reached 12,702 hotels as of September 30, 2025.
- 93 percent of hotel rooms operated under the manachise and franchise model as of September 30, 2025.
- Manachised and franchised revenue reached RMB 3.3 billion in the third quarter of 2025.
- Manachised and franchised revenue increased 27.2% year-over-year in the third quarter of 2025.
- Total pipeline included 2,888 unopened hotels as of March 31, 2025.
Mass-market travelers in China (economy and midscale segments).
- H Rewards loyalty program surpassed 300 million members as of the third quarter of 2025.
- Members booked 66 million room nights in the third quarter of 2025.
- Member room nights booked increased 19.7% year-on-year in the third quarter of 2025.
- Direct booking from members accounted for over 65% of total reservations as of the first quarter of 2025.
- The group covered 1,394 cities across China as of March 31, 2025.
- 40% of Hanting Hotels reached version 3.5 or above as of the first quarter of 2025.
- 78% of Ji Hotels reached Ji 4.0+ standard as of the first quarter of 2025.
Business and leisure travelers across the upper-midscale and luxury segments.
- Upper-midscale segment operating hotels increased 36% year-on-year as of the first quarter of 2025.
- 70% of Orange Hotels met the Orange 2.0 standard as of the first quarter of 2025.
- Revenue from the Legacy-Huazhu segment was RMB 5.7 billion in the third quarter of 2025, a 10.8% year-over-year increase.
International travelers, especially in Europe (Legacy-DH segment).
Here's the quick math on the Legacy-DH segment performance as of late 2025:
| Metric | Value (Q3 2025) | Comparison |
|---|---|---|
| Legacy-DH Segment Revenue | RMB 1.2 billion | Decreased 3.0% year-over-year |
| Legacy-DH Segment Adjusted EBITDA | RMB 67 million | Compared with RMB 24 million in Q3 2024 |
| Legacy-DH Hotels in Operation | 121 hotels | As of June 30, 2025 |
| Legacy-DH Hotel Turnover Growth | 7.3% year-over-year | In the third quarter of 2025 |
Overall network scale as of September 30, 2025:
| Metric | Value |
|---|---|
| Total Hotels in Operation | 12,702 |
| Total Rooms in Operation | 1,246,240 |
| Countries of Operation | 20 |
| Total Revenue (Q3 2025) | RMB 7.0 billion |
| Net Income (Q3 2025) | RMB 1.5 billion |
The upper-midscale brands include IntercityHotel, Crystal Orange Hotel, MAXX by Steigenberger, and CitiGo Hotel. Also, the Legacy-DH business recorded a 5.9% year-over-year RevPAR increase in 2024. If onboarding takes 14+ days, churn risk rises; still, the Q3 2025 guidance suggests manachised and franchised revenue growth in the range of 17% to 21% for the fourth quarter of 2025. Finance: draft 13-week cash view by Friday.
H World Group Limited (HTHT) - Canvas Business Model: Cost Structure
You're looking at the expenses that keep H World Group Limited running, especially as they push hard on their asset-light expansion strategy. Honestly, understanding where the money goes is key to seeing the margin story.
Operating costs for the remaining leased and owned hotels.
The costs associated with the hotels H World Group Limited directly operates-the leased and owned properties-remain a major component, though the company is actively shifting this mix. For the third quarter of 2025, hotel operating costs totaled RMB4.1 billion (or US$570 million). This figure reflects a 6.9% year-over-year increase. Still, the company notes that as they pursue the asset-light strategy, hotel operating costs as a percentage of revenue decreased by 0.6 percentage points year-over-year in Q3 2025.
The cost structure is heavily influenced by the mix of operations:
- Manachise and franchise gross operating profit reached RMB2.2 billion in Q3 2025.
- Manachise and franchise hotels contributed over 70% of the group's total gross operating profit in Q3 2025.
- As of September 30, 2025, H World Group Limited operated 12,702 hotels.
Significant depreciation and amortization expense.
H World Group Limited explicitly states that the depreciation and amortization expense comprises a significant portion of the Company's cost structure. This expense is specifically excluded when calculating EBITDA (non-GAAP), which the company uses to better assess operating and financial performance before the impact of investing and financing transactions and income taxes. No specific 2025 RMB or USD amount for this line item is available in the latest reports, but its exclusion from key profitability metrics signals its material size.
Technology development and maintenance costs for the core platform.
The company's Vision 2030 strategy rests on a self-developed full-stack technology backbone for bookings, operations, and analytics. While this backbone is a key resource, specific, itemized technology development and maintenance costs for 2025 are not detailed in the reported operating expenses breakdown provided in the Q1, Q2, and Q3 2025 results. These costs are likely embedded within Selling, General and Administrative expenses (SG&A) or capitalized.
Pre-opening expenses for the planned 2,300 new hotels in 2025.
The aggressive expansion plan to add 2,300 gross new hotels in 2025 translates directly into recurring pre-opening expenses. You can track this cost quarter-by-quarter:
| Period Ended | Pre-opening Expenses (RMB in millions) | Pre-opening Expenses (US$ in millions) |
| March 31, 2025 (Q1) | 8 | 1 |
| June 30, 2025 (Q2) | 19 | 3 |
| September 30, 2025 (Q3) | 19 | 3 |
The company opened 595 hotels in Q2 2025 and 749 hotels in Q3 2025, putting them well on track to meet the 2,300 target for the year.
Here's a look at the key expense and profitability metrics for the most recent reported quarter, Q3 2025:
| Metric | Amount (RMB in millions) | Amount (US$ in millions) |
| Total Operating Costs and Expenses | 4,804 | N/A |
| Hotel Operating Costs | 4,100 | 570 |
| Net Income Attributable to H World Group Limited | 1,500 | 206 |
| EBITDA (non-GAAP) | 2,500 | 346 |
Finance: draft 13-week cash view by Friday.
H World Group Limited (HTHT) - Canvas Business Model: Revenue Streams
You're looking at how H World Group Limited actually makes its money, and the numbers from Q3 2025 clearly show the success of their pivot toward an asset-light model. The revenue streams are cleanly split between fees generated from their vast network and the direct revenue from the properties they still own or lease.
The core of the current revenue engine is the fee-based structure, which is less capital-intensive and drives better margins. This is where the growth is really showing up.
| Revenue Stream Component | Q3 2025 Amount (RMB) | Year-over-Year Change |
| Manachised and Franchised Fees Revenue | 3.3 billion | Up 27.2% |
| Revenue from Leased and Owned Hotels | 3.5 billion | Down 5.5% |
| Total Revenue (Reported) | 7.0 billion | Up 8.1% |
The hotel turnover figure is a key indicator of the sheer scale of transactions flowing through the H World Group ecosystem, even if it isn't all recognized as top-line revenue. That total transaction value hit RMB30.6 billion in Q3 2025, marking a 17.5% jump year-over-year. Honestly, that growth in gross transaction value, even with a slight dip in owned/leased revenue, tells you the network is getting busier.
Also, the loyalty program is clearly a major component, even if membership fees aren't broken out separately; the engagement drives direct booking revenue. Here's what the loyalty scale looks like:
- H Rewards membership surpassed 300 million members.
- Members booked 66 million room nights in Q3 2025.
- Room nights booked grew by 19.7% year-on-year.
The shift is clear: the franchised revenue growth of 27.2% significantly outpaced the total revenue growth of 8.1%, which is exactly what you want to see when a company is emphasizing an asset-light strategy. The revenue from their Legacy-DH business (international) was RMB1.2 billion, while the Legacy-Huazhu segment brought in RMB5.7 billion in total revenue for the quarter. Finance: draft 13-week cash view by Friday.
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