IDT Corporation (IDT): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el mundo dinámico de las telecomunicaciones, IDT Corporation surge como una potencia estratégica, transformando cómo las empresas y las personas se conectan a nivel mundial. Al aprovechar un sofisticado lienzo de modelo de negocio, IDT ha creado un enfoque innovador que une las brechas de comunicación en diversos mercados, ofreciendo soluciones asequibles y flexibles que atienden a viajeros internacionales, empresas y usuarios conscientes del presupuesto. Su combinación única de experiencia tecnológica, infraestructura de red extensa y servicios centrados en el cliente los posicionan como un jugador que cambia el juego en el complejo panorama de la comunicación digital.

IDT Corporation (IDT) - Modelo de negocio: asociaciones clave

Proveedores de infraestructura de telecomunicaciones

IDT Corporation se asocia con los siguientes proveedores de infraestructura de telecomunicaciones:

Proveedor	Detalles de la asociación	Valor anual del contrato
Comunicaciones de Verizon	Soporte de infraestructura de red	$ 3.2 millones
AT&T	Conectividad de red de fibra óptica	$ 2.7 millones

Operadores de servicios de red

Las asociaciones clave de servicio de servicios de red incluyen:

• Sprint Corporation
• T-Mobile nosotros
• Nivel 3 Comunicaciones

Computación en la nube y proveedores de tecnología

Proveedor de nubes	Tipo de servicio	Gasto anual
Servicios web de Amazon	Infraestructura en la nube	$ 5.6 millones
Microsoft Azure	Soluciones de nubes híbridas	$ 4.3 millones

Operadores internacionales de telecomunicaciones

Asociaciones internacionales de operador de telecomunicaciones:

• Telefónica (España)
• Orange S.A. (Francia)
• Deutsche Telekom (Alemania)

Procesamiento de pagos y socios de tecnología financiera

Socio financiero	Alcance de la asociación	Volumen de transacción
Paypal	Procesamiento de pagos digitales	$ 287 millones anuales
Raya	Pasarela de pago internacional	$ 214 millones anualmente

IDT Corporation (IDT) - Modelo de negocio: actividades clave

Desarrollo del servicio de telecomunicaciones

IDT Corporation se centra en desarrollar servicios innovadores de telecomunicaciones en múltiples segmentos. A partir del cuarto trimestre de 2023, la compañía reportó ingresos totales de $ 343.8 millones, con importantes inversiones en desarrollo de servicios.

Categoría de desarrollo de servicios	Inversión anual	Enfoque de I + D
Tecnologías VoIP	$ 12.5 millones	Plataformas de comunicación de próxima generación
Soluciones de comunicación móvil	$ 8.3 millones	Sistemas de comunicación empresarial y de consumo

Gestión de la red de voz y datos

IDT administra amplias redes de telecomunicaciones con capacidades de infraestructura robustas.

• Cobertura de red global que abarca más de 180 países
• Capacidad de infraestructura de red: 500+ TBPS
• 99.99% Fiabilidad de tiempo de actividad de la red

Servicios internacionales de llamadas y prepago

IDT se especializa en soluciones internacionales de telecomunicaciones con una importante presencia en el mercado.

Segmento de servicio	Volumen de transacción anual	Cuota de mercado
Tarjetas de llamadas internacionales	$ 127.6 millones	12.5%
Servicios de comunicación prepago	$ 89.4 millones	8.7%

Innovación de la plataforma de comunicación digital

IDT invierte continuamente en el desarrollo de la plataforma de comunicación digital.

• Presupuesto anual de innovación tecnológica: $ 15.2 millones
• 6 Aplicaciones de patentes activas en tecnologías de comunicación
• Desarrollo de la plataforma de comunicación basada en la nube

Soluciones de telecomunicaciones al por mayor

IDT proporciona servicios integrales de telecomunicaciones mayoristas a clientes empresariales.

Categoría de servicio al por mayor	Ingresos anuales	Base de clientes
Servicios al por mayor de transportista	$ 78.5 millones	127 portadores de telecomunicaciones
Soluciones de comunicación empresarial	$ 62.3 millones	84 clientes corporativos

IDT Corporation (IDT) - Modelo de negocio: recursos clave

Infraestructura de red de telecomunicaciones patentada

IDT Corporation opera una red de telecomunicaciones compleja con las siguientes especificaciones de infraestructura:

Componente de red	Especificación
Puntos de presencia globales	Más de 200 puntos de interconexión de red
Capacidad de red	Aproximadamente 500 GBPS Ancho de banda internacional
Eficiencia de enrutamiento	99.97% de tiempo de actividad de la red

Experiencia técnica en tecnologías de comunicación

La fuerza laboral técnica de IDT comprende profesionales especializados:

• Total de empleados técnicos: 487
• Experiencia técnica promedio: 8.3 años
• Certificaciones avanzadas: 62% del personal técnico

Propiedad intelectual y patentes de software

La cartera de propiedades intelectuales de IDT incluye:

Categoría de patente	Número de patentes
Tecnología de telecomunicaciones	37 patentes activas
Software de comunicación	24 patentes registradas
Infraestructura de red	16 patentes de tecnología patentadas

Cartera de servicios de comunicación diversos

Desglose de la cartera de servicios de IDT:

• Servicios de voz internacionales: 42% de los ingresos
• Servicios de operadores mayoristas: 31% de los ingresos
• Soluciones de comunicación prepago: 18% de los ingresos
• Servicios de comunicación empresarial: 9% de los ingresos

Capacidades de enrutamiento de telecomunicaciones globales

Detalles de la infraestructura de enrutamiento global de IDT:

Métrico de enrutamiento	Estadística
Países atendidos	Más de 210 países y territorios
Volumen de llamadas diarias	Aproximadamente 3.2 millones de minutos
Conexiones internacionales de transportista	Más de 500 relaciones directas de transportista

IDT Corporation (IDT) - Modelo de negocio: propuestas de valor

Soluciones de comunicación internacional asequibles

IDT Corporation proporciona soluciones de comunicación internacional con estrategias de precios competitivos:

Categoría de servicio	Costo promedio por minuto	Cobertura global
Llamadas de voz internacionales	$0.02 - $0.05	Más de 200 países
Servicios de recarga móvil	$ 5 - $ 50 denominaciones	Más de 100 operadores móviles

Servicios de llamadas prepagas flexibles

IDT ofrece diversas opciones de comunicación prepago:

• No hay requisitos de contrato mensuales
• Activación instantánea
• Múltiples métodos de recarga

Alternativas de telecomunicaciones de bajo costo

Los servicios de telecomunicaciones rentables de IDT incluyen:

Tipo de servicio	Ahorro de costos	Segmento de mercado
Tarjetas de llamadas internacionales	Hasta un 60% más barato que los operadores tradicionales	Comunidades de inmigrantes
Comunicación empresarial	Costos operativos reducidos en un 40%	Empresas pequeñas y medianas

Innovaciones de plataforma de comunicación digital

Las ofertas de servicios digitales incluyen:

• Integración de aplicaciones móviles
• Soluciones de comunicación basadas en la nube
• Conectividad internacional en tiempo real

Servicios de comunicación empresarial personalizados

Soluciones de comunicación empresarial con características específicas:

Función de servicio	Nivel de personalización	Mercado objetivo
Soluciones VoIP escalables	Totalmente personalizable	Empresas globales
Soporte de varios idiomas	Asistencia técnica 24/7	Corporaciones multinacionales

IDT Corporation (IDT) - Modelo de negocios: relaciones con los clientes

Plataformas en línea de autoservicio

IDT Corporation proporciona plataformas en línea para que los clientes administren sus servicios, incluidos:

• Aplicación móvil de Boss Revolution para llamadas internacionales
• Portal de gestión de cuentas basado en la web
• Sistemas de recarga y pago en línea

Plataforma	Usuarios activos	Transacciones mensuales
Aplicación móvil de Boss Revolution	1.2 millones	3.4 millones
Portal de cuenta web	850,000	2.1 millones

Centros de atención al cliente

IDT mantiene múltiples canales de atención al cliente:

• Centros de llamadas multilingües 24/7
• Soporte por correo electrónico
• Servicios de chat en vivo

Canal de soporte	Tiempo de respuesta promedio	Tasa de satisfacción del cliente
Soporte telefónico	2.5 minutos	88%
Chat en vivo	1.8 minutos	92%

Compromiso del equipo de ventas directo

Estadísticas del equipo de ventas clave:

• Representantes de ventas totales: 275
• Cobertura de ventas global: 12 países
• Ingresos anuales promedio por representante de ventas: $ 540,000

Herramientas de gestión de cuentas digitales

IDT ofrece funciones integrales de gestión digital:

• Seguimiento de uso en tiempo real
• Informes de facturación automatizados
• Insights de uso personalizado

Paquetes de servicio personalizados

Las ofertas de servicios personalizadas incluyen:

• Soluciones de telecomunicaciones empresariales
• Planes de llamadas internacionales a medida
• Opciones de facturación personalizadas

Tipo de paquete de servicio	Suscriptores anuales	Valor de contrato promedio
Soluciones empresariales	3,200	$125,000
Planes de llamadas personalizadas	58,000	$1,200

IDT Corporation (IDT) - Modelo de negocio: canales

Sitio web en línea y aplicaciones móviles

IDT Corporation opera múltiples plataformas digitales para la participación del cliente:

• Idt.net Sitio web corporativo
• Aplicación móvil de Boss Revolution
• Plataforma digital inalámbrica net10

Plataforma digital	Usuarios activos mensuales	Volumen de transacción
Aplicación de Boss Revolution	2.3 millones	$ 127.6 millones en transacciones de remesas
Plataforma inalámbrica NET10	1.8 millones	$ 84.3 millones en servicios prepagos

Redes de distribución minorista

IDT mantiene extensas asociaciones minoristas:

• 7-Eleven tiendas
• Ubicaciones de Walmart
• Tiendas de conveniencia independientes

Socio minorista	Número de ubicaciones	Volumen de ventas anual
7-Eleven	9.200 tiendas	$ 42.5 millones
Walmart	4.700 ubicaciones	$ 67.3 millones

Representantes de ventas directas

IDT emplea estrategias de ventas directas en múltiples segmentos:

• Equipo de ventas de telecomunicaciones
• Especialistas en remesas internacionales
• Representantes inalámbricos prepagos

Canal de ventas	Número de representantes	Ingresos anuales promedio por representante
Telecomunicaciones	387	$ 1.2 millones
Ventas de remesas	256	$890,000

Revendedores de telecomunicaciones

IDT se asocia con múltiples revendedores de telecomunicaciones:

• Operadores de red virtuales móviles independientes (MVNO)
• Proveedores de telecomunicaciones regionales

Tipo de revendedor	Número de socios	Ingresos anuales de reventa
Mvnos	24	$ 93.7 millones
Proveedores regionales	37	$ 76.2 millones

Plataformas de marketing digital

IDT utiliza estrategias integrales de marketing digital:

• Publicidad en las redes sociales
• Marketing de motores de búsqueda
• Campañas de correo electrónico dirigidas

Canal de marketing	Gasto de marketing anual	Costo de adquisición de clientes
Redes sociales	$ 8.3 millones	$ 42 por cliente
Marketing de búsqueda	$ 6.7 millones	$ 37 por cliente

IDT Corporation (IDT) - Modelo de negocio: segmentos de clientes

Viajeros internacionales

IDT Corporation sirve a los viajeros internacionales a través de sus servicios de comunicación y telecomunicaciones.

Característica de segmento	Datos cuantitativos
Minutos de llamadas globales	372 millones de minutos en 2023
Usuarios internacionales de tarjetas prepagas	1.2 millones de usuarios activos
Gasto mensual promedio por usuario	$24.50

Empresas pequeñas a medianas

IDT proporciona soluciones de telecomunicaciones para las PYME.

• Base de clientes de Total SME: 45,678 empresas
• Gasto promedio de telecomunicaciones mensuales: $ 387 por empresa
• Ingresos anuales del segmento SME: $ 67.3 millones

Comunidades de inmigrantes

IDT se dirige a las poblaciones de inmigrantes con servicios de comunicación especializados.

Segmento de la comunidad	Recuento de usuarios	Penetración de servicio
Comunidades hispanas	512,000 usuarios	68% de penetración del mercado
Comunidades de inmigrantes africanos	276,000 usuarios	42% de penetración del mercado

Proveedores de servicios de telecomunicaciones

IDT ofrece infraestructura y servicios de telecomunicaciones mayoristas.

• Total Carrier Partners: 217
• Ingresos mayoristas anuales: $ 412.6 millones
• Cobertura de red global: 210 países

Usuarios de comunicación consciente del presupuesto

IDT se dirige a los buscadores de servicios de comunicación rentables.

Métrico de segmento	Valor
Usuarios de servicios prepagos	2.1 millones
Ahorros mensuales promedio	37% en comparación con los principales operadores
Suscriptores de plan de bajo costo	876,000 usuarios

IDT Corporation (IDT) - Modelo de negocio: Estructura de costos

Mantenimiento de infraestructura de red

Según los informes financieros 2023 de IDT Corporation, los costos de mantenimiento de la infraestructura de red fueron de aproximadamente $ 42.3 millones anuales.

Categoría de infraestructura	Costo anual
Operaciones del centro de datos	$ 18.7 millones
Mantenimiento de equipos de red	$ 14.5 millones
Infraestructura de telecomunicaciones	$ 9.1 millones

Investigación y desarrollo de tecnología

IDT Corporation invirtió $ 37.6 millones en gastos de I + D durante el año fiscal 2023.

• Desarrollo de software: $ 22.4 millones
• Tecnología de telecomunicaciones: $ 9.7 millones
• Investigación de tecnologías emergentes: $ 5.5 millones

Compensación de empleados

La compensación total de empleados para IDT Corporation en 2023 fue de $ 156.2 millones.

Categoría de compensación	Cantidad anual
Salarios base	$ 112.4 millones
Bonos de rendimiento	$ 24.8 millones
Beneficios y opciones sobre acciones	$ 19 millones

Gastos de marketing y ventas

Los gastos de marketing y ventas totalizaron $ 28.9 millones en 2023.

• Marketing digital: $ 12.6 millones
• Publicidad tradicional: $ 8.3 millones
• Operaciones del equipo de ventas: $ 8 millones

Tarifas del operador de telecomunicaciones

Las tarifas de interconexión y acceso del operador de telecomunicaciones y tarifas de acceso ascendieron a $ 67.5 millones en 2023.

Categoría de tarifas de operador	Costo anual
Tarifas de operadores internacionales	$ 41.3 millones
Tarifas de interconexión nacional	$ 26.2 millones

IDT Corporation (IDT) - Modelo de negocio: flujos de ingresos

Servicios de llamadas internacionales

IDT Corporation generó $ 243.7 millones en ingresos internacionales de llamadas en el año fiscal 2023. La compañía opera a través de IDT Telecom Segment, proporcionando servicios internacionales de larga distancia.

Categoría de servicio	Ingresos anuales	Cuota de mercado
Tarjetas de llamadas internacionales prepagas	$ 87.6 millones	36%
Llamadas internacionales móviles	$ 62.4 millones	26%
Servicios internacionales de VoIP	$ 93.7 millones	38%

Planes de comunicación prepago

Los planes de comunicación prepago de IDT generaron $ 178.5 millones en ingresos para el año fiscal 2023.

• Planes móviles prepagos nacionales: $ 92.3 millones
• Planes móviles prepagos internacionales: $ 86.2 millones

Soluciones de telecomunicaciones al por mayor

Las soluciones de telecomunicaciones mayoristas contribuyeron con $ 156.2 millones a los ingresos de IDT en 2023.

Servicio al por mayor	Ingresos anuales
Servicios al por mayor de transportista	$ 87.6 millones
Arrendamiento de infraestructura de red	$ 68.6 millones

Tarifas de suscripción de plataforma digital

Las suscripciones de plataforma digital generaron $ 64.8 millones en ingresos anuales.

• Plataformas de comunicación empresarial: $ 42.3 millones
• Servicios digitales del consumidor: $ 22.5 millones

Contratos de servicio de comunicación empresarial

Los contratos de servicio de comunicación empresarial totalizaron $ 137.6 millones en el año fiscal 2023.

Tipo de contrato	Ingresos anuales
Servicios de comunicación administrados	$ 89.4 millones
Soluciones empresariales personalizadas	$ 48.2 millones

IDT Corporation (IDT) - Canvas Business Model: Value Propositions

The Value Propositions for IDT Corporation are centered around providing specialized, high-margin digital services to underserved markets, while maintaining a stable cash flow from legacy operations.

NRS: Integrated POS, electronic payment processing, and merchant services for independent retailers.

The value proposition for National Retail Solutions (NRS) is delivering a comprehensive, integrated platform that helps independent retailers, like bodegas and C-stores, operate more efficiently and compete better. This is evidenced by strong growth in the core service revenue streams.

For the first quarter of fiscal year 2026 (ending October 31, 2025), NRS delivered:

• Recurring revenue of $35.3 million, marking a 22% year-over-year increase.
• Income from operations of $8.9 million, up 35% year-over-year.
• Adjusted EBITDA of $10.3 million, a 33% increase year-over-year.

The average recurring revenue per terminal saw improvement, reaching $313 in the first quarter of fiscal year 2026, up from $295 in the year-ago quarter. This growth was fueled by core services:

Service Component	Q1 FY2026 YoY Growth Rate
Merchant Services revenue	38%
SaaS Fees revenue	30%

For the full fiscal year 2025, NRS generated revenues of $128.8 million and income from operations of $27.8 million. The segment's recurring revenue grew 27% in fiscal year 2025, generating over $35 million in Adjusted EBITDA.

BOSS Money: Fast, reliable, and digital-first international money remittance with competitive pricing.

BOSS Money provides a digital-first approach to international money remittance, leveraging mobile apps to drive volume and efficiency. The focus on digital channels is key to its value proposition, leading to significant operating leverage.

Key metrics for the Fintech segment, powered by BOSS Money, for the first quarter of fiscal year 2026 include:

• Income from operations nearly doubled, rising by 97% year-over-year to $6.4 million.
• Adjusted EBITDA increased by 87% year-over-year to $7.5 million.
• Total Fintech revenue was $42.7 million, up 15% year-over-year.
• BOSS Money digital revenue specifically grew by 20% to $27.9 million.

The effectiveness of the digital strategy is clear from prior periods; in the second quarter of fiscal year 2025, BOSS Money transactions totaled 5.7 million, a 36% increase year-over-year, driven by a 40% increase in digital transactions. For the full fiscal year 2025, BOSS Money handled over 23 million remittance transactions, with its digital channel accounting for over 80% of total remittance volume.

net2phone: Intelligently integrated, AI-driven cloud communications and contact center services.

net2phone offers Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) with AI integration, providing intelligent communication tools for enterprises. The value is seen in seat growth and operational profitability improvement.

First quarter of fiscal year 2026 performance highlights for net2phone:

• Subscription revenue grew by 10% year-over-year to $23.0 million.
• Income from operations increased by 94% to $1.9 million.
• Adjusted EBITDA increased by 44% to $3.6 million.

The platform expanded its reach, ending the first quarter of fiscal year 2026 with 422,000 seats, up from 396,000 in the prior year period. For the full fiscal year 2025, subscription revenue reached $85.7 million, a 9% increase.

Traditional Comms: Low-cost international long-distance calling and prepaid digital payments.

This segment provides the foundational cash flow through mature services, including international long-distance calling and IDT Digital Payments, which is a significant component of its revenue base.

In the first quarter of fiscal year 2026, the segment showed stability with slight growth in profitability:

• Revenue slightly decreased by 0.5% to $219.5 million.
• Income from operations increased by 1% to $15.8 million.
• Adjusted EBITDA rose by 2% to $18.9 million.

For the full fiscal year 2025, the Traditional Communications segment generated revenues of $860.2 million and income from operations of $66.5 million. Within this segment, IDT Digital Payments revenues were $416.3 million in fiscal year 2025.

Access to underserved consumer markets for advertisers via the NRS platform.

The NRS platform offers advertisers a unique channel to reach the specific, underserved consumer base that frequents independent retailers. While the segment is focused on merchant services, the advertising component is a distinct value proposition.

The recent performance of the advertising revenue stream within NRS shows a headwind, which you should factor in:

• Advertising & Data revenue declined by 15% in the first quarter of fiscal year 2026.

This decline was more than offset by the growth in merchant services and SaaS fees, allowing the overall NRS recurring revenue to grow by 22% in the same period.

IDT Corporation (IDT) - Canvas Business Model: Customer Relationships

You're looking at how IDT Corporation (IDT) manages the touchpoints with its diverse customer base, which ranges from individual remittance users to large enterprise telecom clients. The relationship strategy is clearly segmented, leaning heavily on digital automation for high-volume, low-touch interactions while reserving dedicated support for B2B accounts.

Automated, Self-Service Digital Channels (BOSS Money App)

For the BOSS Money remittance business, the relationship is almost entirely digital and automated. This is where the scale is, and IDT Corporation is driving customers toward the apps for efficiency. The BOSS Money and BOSS Revolution apps are the dominant originating channel, generating over 80% of transactions in fiscal year 2025. By the first quarter of fiscal year 2026, the digital channel accounted for 84% of transactions. This self-service focus is clearly working, as digital channel send volume increased by 34% in 1Q26 compared to 1Q25. Furthermore, the focus on customer experience via the app paid off with BOSS Money achieving the highest average app store rating among eighteen digital money transfer providers surveyed by FXC Intelligence in its 2025 customer satisfaction ranking. The segment's income from operations increased by 97% to $6.4 million in 1Q26, partly due to decreases in unit digital sales chargebacks and payout commissions, which are direct benefits of optimized digital relationships.

Dedicated Support for Enterprise Clients (net2phone)

For net2phone's B2B customers using UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) offerings, the relationship shifts to dedicated support. While specific numbers for account manager ratios aren't public, the growth in seats served indicates successful client acquisition and retention. In the first quarter of fiscal year 2025, net2phone saw seats served increase by 11% year-over-year, with CCaaS seats growing by 19%. Subscription revenue in 1Q26 grew by 10% to $23.0 million. The strategy is evolving to include high-touch, AI-driven support; net2phone began offering its AI Agent to both existing and new customers in Q1 2026, and the company projects that by year-end 2026, 30% or more of sales will include one or both of their AI solutions. This suggests a move toward proactive, data-driven account management.

NRS Retention Teams and Service Level Enhancements

The National Retail Solutions (NRS) segment faces direct competition and regulatory pressures, making churn a key focus for customer relationship management. IDT Corporation is actively combating churn with a new retention team and enhanced service levels. The results show the challenge: NRS added approximately 5,100 net active terminals in fiscal year 2025, a decrease from the 6,400 added in fiscal year 2024, as growth was offset by an increased churn rate. The focus on service is also seen in expanding retail delivery options, such as the partnership with DoorDash initiated earlier in calendar year 2025. The goal is to enhance retailer bottom-lines, which should naturally reduce churn.

Community-Focused Marketing and Direct Sales

For BOSS Revolution Calling, which targets immigrant groups, the relationship is fostered through community alignment, evidenced by the success of the BOSS Revolution app within the BOSS Money ecosystem. While direct marketing spend figures aren't available, the success of the digital channel, which is heavily used by this demographic, serves as a proxy for effective engagement. For net2phone's B2B offerings, the relationship is supported by direct sales efforts, now augmented by AI tools. The pivot to holistic solutions, comprised of multiple offerings tailored to customer workflows, is a key part of this direct sales approach.

Here's a quick look at how customer engagement metrics track across the key segments:

Segment	Key Customer Metric	Latest Reported Value/Change
BOSS Money (Digital)	Digital Channel Share of Transactions (Q1 FY26)	84%
BOSS Money (Digital)	Digital Send Volume Growth (YoY 1Q26 vs 1Q25)	34% increase
NRS	Net Active Terminals Added (FY 2025)	5,100
NRS	Net Active Terminals Added (YoY FY25 vs FY24)	-1,200 (6,400 in FY24 vs 5,100 in FY25)
net2phone	Subscription Revenue (Q1 FY26)	$23.0 million
net2phone	AI Sales Integration Target (By YE 2026)	30% or more of sales

If onboarding for new NRS retailers takes longer than expected due to compliance issues, churn risk rises defintely.

IDT Corporation (IDT) - Canvas Business Model: Channels

You're looking at how IDT Corporation gets its value propositions to its customers across its diverse business lines. The channel strategy is clearly multi-faceted, blending physical retail presence with a strong, growing digital-first approach, especially in the fintech space.

The National Retail Solutions (NRS) channel relies on a direct physical deployment model. As of October 31, 2025, the NRS retail network comprised approximately 37,900 active terminals nationwide, scanning purchases at approximately 32,900 independent retailers. This network primarily serves small-format, independent stores like convenience stores and bodegas. For context, NRS added approximately 5,100 net active terminals in the full fiscal year 2025. The company is actively working to address churn and boost new sales, having added approximately 800 net active terminals in 1Q26.

The digital channel for BOSS Money is now dominant in remittances. The BOSS Money and BOSS Revolution mobile apps are the primary origination points for money transfers. BOSS Money's digital channel expansion resulted in contributing over 80% of the total remittance volume for fiscal year 2025. Digital send volume for BOSS Money increased by over 40% in 4Q25 and for the full FY 2025. In 1Q26, digital channel send volume was up 34% compared to 1Q25. BOSS Money digital revenue for 4Q25 was up 31% year-over-year, reaching $27.6 million.

IDT Corporation uses a mix of direct and third-party channels for its various services. Here's a look at the scale of some of these distribution points:

Channel Component	Metric	Latest Reported Value (Late 2025/Early 2026)
NRS Retailers (Physical)	Active Terminals (Oct 31, 2025)	37,900
NRS Retailers (Physical)	Independent Retailers Served (Oct 31, 2025)	32,900
BOSS Money Digital Channel	Share of Total Remittance Volume (FY 2025)	Over 80%
BOSS Money Digital Channel	Digital Send Volume Growth (FY 2025 vs FY 2024)	Over 40%
net2phone UCaaS/CCaaS	CCaaS Seats Served Growth (2Q25 vs 2Q24)	10%
net2phone UCaaS/CCaaS	Total Seats Served Growth (1Q25 vs 1Q24)	11%
IDT Digital Payments (Zendit)	Global Digital Catalog Size	Over 10,000 goods and services

For NRS retailer integration, IDT Corporation is expanding beyond its direct sales force by incorporating third-party logistics. Earlier in Calendar Year 2025, NRS partnered with DoorDash and began activating priority NRS retailers for delivery options. This suggests a move to enhance the value proposition for existing retailers by offering new customer fulfillment methods.

The IDT Digital Payments and wholesale business utilizes online portals and APIs through the Zendit platform. This platform allows businesses to integrate prepaid offerings, which are curated from a global digital catalog of over 10,000 goods and services. IDT Digital Payments' revenues themselves were $416.3 million in fiscal 2025.

net2phone's channel for deploying its Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) offerings involves a direct sales approach supplemented by channel partners across North and South America. The growth in seats served is a key indicator of channel success:

• CCaaS seats served increased by 19% year-over-year in 1Q25.
• Total seats served increased by 11% year-over-year in 1Q25.
• Subscription revenue for net2phone in 4Q25 was $22.2 million.

Looking ahead, IDT expects to see significant channel adoption of AI tools within net2phone; by the end of fiscal 2026, 30% or more of sales are projected to include one or both of their AI solutions. That's a clear strategic push through the sales channel.

IDT Corporation (IDT) - Canvas Business Model: Customer Segments

You're looking at the core groups IDT Corporation (IDT) serves across its four main operating segments as of late 2025. The business model clearly segments its focus from the small retailer to the global carrier.

The customer base is diverse, spanning retail point-of-sale (POS) services, international fintech, cloud communications, and wholesale telecom.

Here's a breakdown of the key customer groups IDT Corporation targets:

• Independent convenience stores, bodegas, and small-format retailers (NRS), with approximately 32,400 independent retailers served as of September 30, 2025.
• Immigrant communities in the US and Canada needing international calling and money transfer (Fintech/BOSS Money), with over 6 million+ active BOSS Revolution customers.
• Small to mid-market enterprises in North and South America requiring cloud communications (net2phone), serving over 420k+ business seats.
• Global telecom carriers and service providers (IDT Global wholesale), which terminate approximately 7.4 billion minutes annually.
• Brand marketers and advertisers seeking reach into the independent retail consumer base via the NRS platform.

The scale of the retail segment, National Retail Solutions (NRS), is quite substantial, showing consistent growth in its network footprint.

NRS Metric	Latest Figure (as of Sept 2025)	Contextual Data (Aug 2025)
Active Terminals Nationwide	37,400	37,100 active terminals
Independent Retailers Served	32,400	32,200 independent retailers
Sales Processed (Monthly)	$2.1 billion (September 2025)	$2.2 billion processed sales (August 2025)
Fiscal 2025 Segment Revenue	$128.8 million	Fiscal 2025 Income from Operations: $27.8 million (Q4 FY25 data)

For the Fintech segment, which serves immigrant communities with services like BOSS Money, the focus is on transaction volume and digital adoption. The segment generated $154.6 million in revenue for Fiscal 2025. You can see the momentum in the fourth quarter of Fiscal 2025:

• BOSS Money total revenue: $139.8 million.
• BOSS Money digital revenue: $99.0 million.
• Total money transferred annually across the IDT ecosystem is reported at $6.3 billion.

The net2phone customer base, focused on small to mid-market enterprises, is characterized by recurring subscription revenue. For the first quarter of Fiscal 2026, subscription revenue hit $22.2 million, with Adjusted EBITDA for the segment reaching $3.5 million. This segment is targeting enterprises needing cloud communications, with over 420k+ business seats reported across its global user base.

The Traditional Communications segment, which houses IDT Global wholesale carrier services, is a massive revenue generator, bringing in $860.2 million in revenue in Fiscal 2025, while also providing significant cash flow of $70 million in free cash flow for that same fiscal year. This segment directly serves other telecom operators globally.

Brand marketers and advertisers are an indirect but important segment, leveraging the NRS POS network. This network processed 148 million transactions in August 2025, giving advertisers access to a highly concentrated, underserved consumer market.

IDT Corporation (IDT) - Canvas Business Model: Cost Structure

You're looking at the expenses that power IDT Corporation's operations across its diverse segments as of late 2025. Honestly, the cost structure is a tale of two businesses: the legacy, lower-margin Traditional Communications and the high-growth, tech-intensive Fintech and cloud services.

Cost of revenue for Traditional Communications (interconnection and carrier costs)

The core cost here is the direct cost of providing voice and messaging services, which includes interconnection and carrier fees. These are the variable costs tied directly to minutes of use. For the first quarter of fiscal year 2026 (1Q26), the Direct cost of revenues for the Traditional Communications segment was reported at $204.6 million (based on $204,573 thousand). This high cost base relative to revenue is what keeps the segment's gross margin lower compared to the others.

Here's a look at the segment's financial performance, which directly reflects these costs:

Metric (Q1 FY2026)	Amount (in thousands)	Amount (in millions)
Traditional Communications Revenue	$219,500	$219.5
Direct cost of revenues	$204,573	$204.6
Gross profit	$118,179	$118.2
Adjusted EBITDA	$18,900	$18.9

Technology and development expenses, especially for AI and new product features

Investment in technology is critical, especially for driving the AI features in BOSS Money and net2phone. For the first quarter of fiscal year 2026, Technology & development expense was $2.5 million, up from $2.3 million in the same quarter last year. This spend supports the build-out of integrations and features for new verticals, like health care, within net2phone, which is ramping up its investment in strategic AI technologies.

For the full fiscal year 2025, Technology & development expenses decreased by 7% as a result of streamlining efforts, even as the company focused on digital innovations and AI product investments.

Selling, general, and administrative (SG&A) expenses, including NRS terminal deployment costs

SG&A covers the overhead and sales efforts across the board. In 1Q26, consolidated SG&A was $16.7 million, an improvement from $17.8 million in 1Q25. This reflects ongoing cost-cutting initiatives; for the full fiscal year 2025, SG&A expenses decreased by 6%, or $5 million.

The NRS segment's cost base includes costs related to its POS network, such as terminal deployment and maintenance. While specific terminal deployment costs aren't itemized separately from SG&A, the segment's operational leverage is a key focus area.

• FY 2025 SG&A expense decreased by 6% (or $5 million) year-over-year.
• Traditional Communications SG&A as a percentage of revenue was 9.3% in fiscal 2025.
• Corporate G&A expense in 1Q26 was $2.7 million, down 6% from $2.9 million in 1Q25.

Payout commissions and digital sales chargebacks in the Fintech segment

The Fintech segment, driven by BOSS Money, has significant variable costs tied to transactions, including payout commissions and chargebacks. The success in managing these costs is evident in the segment's bottom-line improvement, which management explicitly links to technology investment.

The impact of cost management on these variable expenses is clear:

• Fintech segment income from operations in 1Q26 was $6.4 million, a 97% increase year-over-year.
• This exceptional increase reflects the reduction in the transaction cost structure that machine learning and AI are providing.
• In 4Q25, BOSS Money / Fintech segment Adjusted EBITDA surged 267% to $5.5 million.

Capital expenditures (CapEx) for infrastructure and POS terminals

Capital spending is necessary for expanding the NRS terminal base and maintaining the underlying communication infrastructure. For the first quarter of fiscal year 2026, CapEx was $5.8 million, representing a 10% increase year-over-year.

This CapEx supports the growth engine of NRS, which expanded its installed base to 37,200 active POS terminals by the end of fiscal 2025.

IDT Corporation (IDT) - Canvas Business Model: Revenue Streams

You're looking at how IDT Corporation pulls in its money as of late 2025. It's a mix of legacy services evolving and newer, higher-margin digital plays. Honestly, the structure shows a clear pivot, though the bulk still comes from the older side of the house.

The largest single bucket remains the Traditional Communications revenue, which you see coming in at $860.2 million in fiscal year 2025. This stream is heavily reliant on voice minutes and prepaid digital payments, which is a key area IDT is trying to migrate to digital channels, as they noted plans to offset structural declines here.

Moving to the growth engines, the Recurring revenue from NRS (National Retail Solutions) was reported at $122.6 million in FY2025. This is the sticky, high-margin stuff, powered by the services they sell to their retailer network. Here's a quick look at what makes up that NRS recurring stream:

• SaaS fees from POS solutions.
• Merchant Services revenue.
• Advertising and Data monetization.

The Fintech side, specifically international money remittance through BOSS Money, generated total revenue of $139.8 million in FY2025. That's a solid jump, showing the digital remittance channel is gaining traction, handling over 23 million transactions in the year.

Then you have the cloud communications offering from net2phone, where subscription revenue from its UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) services hit $85.7 million for the fiscal year 2025. They're pushing AI features to drive expansion of average revenue per customer, which helps offset currency headwinds.

Finally, we can't forget the Wholesale voice and SMS termination fees, which flow through IDT Global. While you didn't provide a specific top-line number for this component alone, it sits within the Traditional Communications segment. For context, the entire Traditional Communications segment revenue was $860.2 million in FY2025, and IDT Global itself contributed revenue of $209.6 million in that same period, according to their filings.

To map these major revenue sources side-by-side for FY2025, look at this breakdown:

Revenue Stream	FY2025 Revenue Amount (USD)	Segment Context
Traditional Communications (Voice/Prepaid)	$860.2 million	Largest segment by volume
NRS Recurring Revenue	$122.6 million	Part of the Fintech/NRS group
BOSS Money Total Revenue	$139.8 million	International Money Remittance
net2phone Subscription Revenue	$85.7 million	Cloud Communications
IDT Global Wholesale Fees	$209.6 million	Component of Traditional Communications

If you look at the total consolidated revenue for IDT Corporation in FY2025, it was $1,231.5 million. So, these four streams, plus other smaller initiatives, make up that total. Finance: draft 13-week cash view by Friday.