IDT Corporation (IDT): Business Model Canvas

In der dynamischen Welt der Telekommunikation entwickelt sich die IDT Corporation zu einem strategischen Kraftpaket, das die Art und Weise verändert, wie Unternehmen und Einzelpersonen weltweit miteinander in Kontakt treten. Durch die Nutzung eines ausgefeilten Business Model Canvas hat IDT einen innovativen Ansatz entwickelt, der Kommunikationslücken in verschiedenen Märkten schließt und erschwingliche, flexible Lösungen bietet, die sich an internationale Reisende, Unternehmen und preisbewusste Benutzer richten. Ihre einzigartige Mischung aus technologischem Fachwissen, umfassender Netzwerkinfrastruktur und kundenorientierten Dienstleistungen positioniert sie als bahnbrechenden Akteur in der komplexen Landschaft der digitalen Kommunikation.

IDT Corporation (IDT) – Geschäftsmodell: Wichtige Partnerschaften

Anbieter von Telekommunikationsinfrastruktur

IDT Corporation arbeitet mit den folgenden Telekommunikationsinfrastrukturanbietern zusammen:

Anbieter	Einzelheiten zur Partnerschaft	Jährlicher Vertragswert
Verizon Communications	Unterstützung der Netzwerkinfrastruktur	3,2 Millionen US-Dollar
AT&T	Konnektivität für Glasfasernetzwerke	2,7 Millionen US-Dollar

Netzwerkdienstleister

Zu den wichtigsten Partnerschaften mit Netzbetreibern gehören:

• Sprint Corporation
• T-Mobile USA
• Kommunikation der Stufe 3

Anbieter von Cloud Computing und Technologie

Cloud-Anbieter	Servicetyp	Jährliche Ausgaben
Amazon Web Services	Cloud-Infrastruktur	5,6 Millionen US-Dollar
Microsoft Azure	Hybrid-Cloud-Lösungen	4,3 Millionen US-Dollar

Internationale Telekommunikationsbetreiber

Internationale Telekommunikationsbetreiberpartnerschaften:

• Telefónica (Spanien)
• Orange S.A. (Frankreich)
• Deutsche Telekom (Deutschland)

Partner für Zahlungsabwicklung und Finanztechnologie

Finanzpartner	Umfang der Partnerschaft	Transaktionsvolumen
PayPal	Digitale Zahlungsabwicklung	287 Millionen US-Dollar jährlich
Streifen	Internationales Zahlungsgateway	214 Millionen US-Dollar jährlich

IDT Corporation (IDT) – Geschäftsmodell: Hauptaktivitäten

Entwicklung von Telekommunikationsdiensten

Die IDT Corporation konzentriert sich auf die Entwicklung innovativer Telekommunikationsdienste in mehreren Segmenten. Im vierten Quartal 2023 meldete das Unternehmen einen Gesamtumsatz von 343,8 Millionen US-Dollar, mit erheblichen Investitionen in die Serviceentwicklung.

Kategorie „Dienstentwicklung“.	Jährliche Investition	F&E-Fokus
VoIP-Technologien	12,5 Millionen US-Dollar	Kommunikationsplattformen der nächsten Generation
Mobile Kommunikationslösungen	8,3 Millionen US-Dollar	Kommunikationssysteme für Unternehmen und Verbraucher

Sprach- und Datennetzwerkmanagement

IDT verwaltet umfangreiche Telekommunikationsnetze mit robusten Infrastrukturfunktionen.

• Weltweite Netzwerkabdeckung in über 180 Ländern
• Kapazität der Netzwerkinfrastruktur: 500+ Tbit/s
• 99,99 % Zuverlässigkeit der Netzwerkverfügbarkeit

Internationale Anrufe und Prepaid-Dienste

IDT ist auf internationale Telekommunikationslösungen mit bedeutender Marktpräsenz spezialisiert.

Servicesegment	Jährliches Transaktionsvolumen	Marktanteil
Internationale Visitenkarten	127,6 Millionen US-Dollar	12.5%
Prepaid-Kommunikationsdienste	89,4 Millionen US-Dollar	8.7%

Innovation der digitalen Kommunikationsplattform

IDT investiert kontinuierlich in die Entwicklung digitaler Kommunikationsplattformen.

• Jährliches Budget für Technologieinnovation: 15,2 Millionen US-Dollar
• 6 aktive Patentanmeldungen in Kommunikationstechnologien
• Entwicklung einer cloudbasierten Kommunikationsplattform

Großhandel für Telekommunikationslösungen

IDT bietet Unternehmenskunden umfassende Telekommunikationsdienstleistungen im Großhandel an.

Kategorie „Großhandel“.	Jahresumsatz	Kundenstamm
Carrier-Großhandelsdienstleistungen	78,5 Millionen US-Dollar	127 Telekommunikationsanbieter
Unternehmenskommunikationslösungen	62,3 Millionen US-Dollar	84 Firmenkunden

IDT Corporation (IDT) – Geschäftsmodell: Schlüsselressourcen

Proprietäre Telekommunikationsnetzwerkinfrastruktur

Die IDT Corporation betreibt ein komplexes Telekommunikationsnetzwerk mit folgenden Infrastrukturspezifikationen:

Netzwerkkomponente	Spezifikation
Globale Präsenzpunkte	Über 200 Netzwerkkopplungspunkte
Netzwerkkapazität	Ungefähr 500 Gbit/s internationale Bandbreite
Routing-Effizienz	99,97 % Netzwerkverfügbarkeit

Technische Expertise in Kommunikationstechnologien

Die technische Belegschaft von IDT besteht aus spezialisierten Fachleuten:

• Gesamtzahl der technischen Mitarbeiter: 487
• Durchschnittliche technische Erfahrung: 8,3 Jahre
• Fortgeschrittene Zertifizierungen: 62 % des technischen Personals

Geistiges Eigentum und Softwarepatente

Das Portfolio an geistigem Eigentum von IDT umfasst:

Patentkategorie	Anzahl der Patente
Telekommunikationstechnologie	37 aktive Patente
Kommunikationssoftware	24 angemeldete Patente
Netzwerkinfrastruktur	16 proprietäre Technologiepatente

Vielfältiges Portfolio an Kommunikationsdienstleistungen

Aufschlüsselung des Leistungsportfolios von IDT:

• Internationale Sprachdienste: 42 % des Umsatzes
• Großhandels-Carrier-Dienste: 31 % des Umsatzes
• Prepaid-Kommunikationslösungen: 18 % des Umsatzes
• Unternehmenskommunikationsdienste: 9 % des Umsatzes

Globale Telekommunikations-Routing-Funktionen

Details zur globalen Routing-Infrastruktur von IDT:

Routing-Metrik	Statistik
Belieferte Länder	Über 210 Länder und Gebiete
Tägliches Anrufvolumen	Ungefähr 3,2 Millionen Minuten
Internationale Carrier-Verbindungen	Über 500 direkte Carrier-Beziehungen

IDT Corporation (IDT) – Geschäftsmodell: Wertversprechen

Erschwingliche internationale Kommunikationslösungen

IDT Corporation bietet internationale Kommunikationslösungen mit wettbewerbsfähigen Preisstrategien:

Servicekategorie	Durchschnittliche Kosten pro Minute	Globale Abdeckung
Internationale Sprachanrufe	$0.02 - $0.05	Über 200 Länder
Mobile Aufladedienste	Nennwerte von 5 bis 50 US-Dollar	Über 100 Mobilfunkbetreiber

Flexible Prepaid-Anrufdienste

IDT bietet vielfältige Prepaid-Kommunikationsmöglichkeiten:

• Keine monatlichen Vertragsanforderungen
• Sofortige Aktivierung
• Mehrere Auflademethoden

Kostengünstige Telekommunikationsalternativen

Zu den kostengünstigen Telekommunikationsdiensten von IDT gehören:

Servicetyp	Kosteneinsparungen	Marktsegment
Internationale Visitenkarten	Bis zu 60 % günstiger als bei herkömmlichen Anbietern	Einwanderergemeinschaften
Unternehmenskommunikation	Reduzierte Betriebskosten um 40 %	Kleine und mittlere Unternehmen

Innovationen bei digitalen Kommunikationsplattformen

Zu den digitalen Serviceangeboten gehören:

• Integration mobiler Anwendungen
• Cloudbasierte Kommunikationslösungen
• Internationale Konnektivität in Echtzeit

Maßgeschneiderte Unternehmenskommunikationsdienste

Unternehmenskommunikationslösungen mit spezifischen Funktionen:

Servicefunktion	Anpassungsebene	Zielmarkt
Skalierbare VoIP-Lösungen	Vollständig anpassbar	Globale Unternehmen
Mehrsprachige Unterstützung	Technische Unterstützung rund um die Uhr	Multinationale Unternehmen

IDT Corporation (IDT) – Geschäftsmodell: Kundenbeziehungen

Self-Service-Online-Plattformen

IDT Corporation bietet Online-Plattformen für Kunden zur Verwaltung ihrer Dienste, darunter:

• Mobile BOSS Revolution-App für internationale Anrufe
• Webbasiertes Kontoverwaltungsportal
• Online-Auflade- und Zahlungssysteme

Plattform	Aktive Benutzer	Monatliche Transaktionen
BOSS Revolution Mobile App	1,2 Millionen	3,4 Millionen
Web-Kontoportal	850,000	2,1 Millionen

Kundensupportzentren

IDT unterhält mehrere Kundensupportkanäle:

• Mehrsprachige Callcenter rund um die Uhr
• E-Mail-Support
• Live-Chat-Dienste

Support-Kanal	Durchschnittliche Reaktionszeit	Kundenzufriedenheitsrate
Telefonsupport	2,5 Minuten	88%
Live-Chat	1,8 Minuten	92%

Engagement des Direktvertriebsteams

Wichtige Statistiken zum Vertriebsteam:

• Gesamtzahl der Vertriebsmitarbeiter: 275
• Weltweite Vertriebsabdeckung: 12 Länder
• Durchschnittlicher Jahresumsatz pro Vertriebsmitarbeiter: 540.000 US-Dollar

Tools zur digitalen Kontoverwaltung

IDT bietet umfassende digitale Verwaltungsfunktionen:

• Nutzungsverfolgung in Echtzeit
• Automatisierte Abrechnungsberichte
• Personalisierte Nutzungseinblicke

Personalisierte Servicepakete

Zu den maßgeschneiderten Serviceangeboten gehören:

• Telekommunikationslösungen für Unternehmen
• Maßgeschneiderte internationale Anrufpläne
• Individuelle Abrechnungsoptionen

Servicepakettyp	Jahresabonnenten	Durchschnittlicher Vertragswert
Unternehmenslösungen	3,200	$125,000
Personalisierte Anrufpläne	58,000	$1,200

IDT Corporation (IDT) – Geschäftsmodell: Kanäle

Online-Website und mobile Anwendungen

IDT Corporation betreibt mehrere digitale Plattformen zur Kundenbindung:

• IDT.net-Unternehmenswebsite
• Mobile Anwendung von Boss Revolution
• Net10 Wireless-Digitalplattform

Digitale Plattform	Monatlich aktive Benutzer	Transaktionsvolumen
Boss Revolution-App	2,3 Millionen	Überweisungstransaktionen im Wert von 127,6 Millionen US-Dollar
Net10 Wireless-Plattform	1,8 Millionen	84,3 Millionen US-Dollar an Prepaid-Diensten

Einzelhandelsvertriebsnetze

IDT pflegt umfangreiche Handelspartnerschaften:

• 7-Eleven-Filialen
• Walmart-Standorte
• Unabhängige Convenience-Stores

Einzelhandelspartner	Anzahl der Standorte	Jährliches Verkaufsvolumen
7-Eleven	9.200 Geschäfte	42,5 Millionen US-Dollar
Walmart	4.700 Standorte	67,3 Millionen US-Dollar

Direktvertriebsmitarbeiter

IDT setzt Direktvertriebsstrategien in mehreren Segmenten ein:

• Vertriebsteam Telekommunikation
• Spezialisten für internationale Überweisungen
• Prepaid-Wireless-Vertreter

Vertriebskanal	Anzahl der Vertreter	Durchschnittlicher Jahresumsatz pro Vertreter
Telekommunikation	387	1,2 Millionen US-Dollar
Überweisungsverkäufe	256	$890,000

Telekommunikations-Wiederverkäufer

IDT arbeitet mit mehreren Telekommunikations-Wiederverkäufern zusammen:

• Unabhängige mobile virtuelle Netzwerkbetreiber (MVNOs)
• Regionale Telekommunikationsanbieter

Wiederverkäufertyp	Anzahl der Partner	Jährlicher Wiederverkaufsumsatz
MVNOs	24	93,7 Millionen US-Dollar
Regionale Anbieter	37	76,2 Millionen US-Dollar

Digitale Marketingplattformen

IDT nutzt umfassende digitale Marketingstrategien:

• Social-Media-Werbung
• Suchmaschinenmarketing
• Gezielte E-Mail-Kampagnen

Marketingkanal	Jährliche Marketingausgaben	Kundenakquisekosten
Soziale Medien	8,3 Millionen US-Dollar	42 $ pro Kunde
Suchmaschinenmarketing	6,7 Millionen US-Dollar	37 $ pro Kunde

IDT Corporation (IDT) – Geschäftsmodell: Kundensegmente

Internationale Reisende

Die IDT Corporation bedient internationale Reisende über ihre Kommunikations- und Telekommunikationsdienste.

Segmentcharakteristik	Quantitative Daten
Globale Anrufprotokolle	372 Millionen Minuten im Jahr 2023
Internationale Prepaid-Kartenbenutzer	1,2 Millionen aktive Benutzer
Durchschnittliche monatliche Ausgaben pro Benutzer	$24.50

Kleine bis mittlere Unternehmen

IDT bietet Telekommunikationslösungen für KMU.

• Gesamter KMU-Kundenstamm: 45.678 Unternehmen
• Durchschnittliche monatliche Telekommunikationsausgaben: 387 US-Dollar pro Unternehmen
• Jahresumsatz im KMU-Segment: 67,3 Millionen US-Dollar

Einwanderergemeinschaften

IDT richtet sich mit speziellen Kommunikationsdiensten an Einwanderergruppen.

Community-Segment	Benutzeranzahl	Servicedurchdringung
Hispanische Gemeinschaften	512.000 Benutzer	68 % Marktdurchdringung
Afrikanische Einwanderergemeinschaften	276.000 Benutzer	42 % Marktdurchdringung

Anbieter von Telekommunikationsdiensten

IDT bietet Telekommunikationsinfrastruktur und -dienstleistungen im Großhandel an.

• Gesamtzahl der Carrier-Partner: 217
• Jährlicher Großhandelsumsatz: 412,6 Millionen US-Dollar
• Globale Netzwerkabdeckung: 210 Länder

Budgetbewusste Kommunikationsnutzer

IDT richtet sich an diejenigen, die kostengünstige Kommunikationsdienste suchen.

Segmentmetrik	Wert
Benutzer von Prepaid-Diensten	2,1 Millionen
Durchschnittliche monatliche Ersparnis	37 % im Vergleich zu großen Fluggesellschaften
Abonnenten des Low-Cost-Plans	876.000 Benutzer

IDT Corporation (IDT) – Geschäftsmodell: Kostenstruktur

Wartung der Netzwerkinfrastruktur

Laut den Finanzberichten der IDT Corporation für das Jahr 2023 beliefen sich die Kosten für die Wartung der Netzwerkinfrastruktur auf etwa 42,3 Millionen US-Dollar pro Jahr.

Kategorie „Infrastruktur“.	Jährliche Kosten
Rechenzentrumsbetrieb	18,7 Millionen US-Dollar
Wartung der Netzwerkausrüstung	14,5 Millionen US-Dollar
Telekommunikationsinfrastruktur	9,1 Millionen US-Dollar

Technologieforschung und -entwicklung

Die IDT Corporation investierte im Geschäftsjahr 2023 37,6 Millionen US-Dollar in Forschungs- und Entwicklungskosten.

• Softwareentwicklung: 22,4 Millionen US-Dollar
• Telekommunikationstechnologie: 9,7 Millionen US-Dollar
• Forschung zu neuen Technologien: 5,5 Millionen US-Dollar

Mitarbeitervergütung

Die Gesamtvergütung der Mitarbeiter der IDT Corporation belief sich im Jahr 2023 auf 156,2 Millionen US-Dollar.

Vergütungskategorie	Jährlicher Betrag
Grundgehälter	112,4 Millionen US-Dollar
Leistungsprämien	24,8 Millionen US-Dollar
Vorteile und Aktienoptionen	19 Millionen Dollar

Marketing- und Vertriebskosten

Die Marketing- und Vertriebsausgaben beliefen sich im Jahr 2023 auf insgesamt 28,9 Millionen US-Dollar.

• Digitales Marketing: 12,6 Millionen US-Dollar
• Traditionelle Werbung: 8,3 Millionen US-Dollar
• Betrieb des Vertriebsteams: 8 Millionen US-Dollar

Gebühren der Telekommunikationsanbieter

Die Verbindungs- und Zugangsgebühren der Telekommunikationsanbieter beliefen sich im Jahr 2023 auf 67,5 Millionen US-Dollar.

Kategorie der Carrier-Gebühr	Jährliche Kosten
Gebühren internationaler Transportunternehmen	41,3 Millionen US-Dollar
Inländische Verbindungsgebühren	26,2 Millionen US-Dollar

IDT Corporation (IDT) – Geschäftsmodell: Einnahmequellen

Internationale Anrufdienste

Die IDT Corporation erzielte im Geschäftsjahr 2023 einen Umsatz aus internationalen Anrufen in Höhe von 243,7 Millionen US-Dollar. Das Unternehmen ist im Segment IDT Telecom tätig und bietet internationale Ferngespräche an.

Servicekategorie	Jahresumsatz	Marktanteil
Internationale Prepaid-Telefonkarten	87,6 Millionen US-Dollar	36%
Mobile internationale Anrufe	62,4 Millionen US-Dollar	26%
Internationale VoIP-Dienste	93,7 Millionen US-Dollar	38%

Prepaid-Kommunikationspläne

Die Prepaid-Kommunikationspläne von IDT generierten im Geschäftsjahr 2023 einen Umsatz von 178,5 Millionen US-Dollar.

• Inländische Prepaid-Mobilfunktarife: 92,3 Millionen US-Dollar
• Internationale Prepaid-Mobilfunktarife: 86,2 Millionen US-Dollar

Großhandel für Telekommunikationslösungen

Telekommunikationsgroßhandelslösungen trugen im Jahr 2023 156,2 Millionen US-Dollar zum Umsatz von IDT bei.

Großhandelsservice	Jahresumsatz
Carrier-Großhandelsdienstleistungen	87,6 Millionen US-Dollar
Leasing von Netzwerkinfrastruktur	68,6 Millionen US-Dollar

Abonnementgebühren für digitale Plattformen

Abonnements für digitale Plattformen generierten einen Jahresumsatz von 64,8 Millionen US-Dollar.

• Geschäftskommunikationsplattformen: 42,3 Millionen US-Dollar
• Digitale Verbraucherdienste: 22,5 Millionen US-Dollar

Verträge für Unternehmenskommunikationsdienste

Die Verträge über Unternehmenskommunikationsdienste beliefen sich im Geschäftsjahr 2023 auf insgesamt 137,6 Millionen US-Dollar.

Vertragstyp	Jahresumsatz
Verwaltete Kommunikationsdienste	89,4 Millionen US-Dollar
Maßgeschneiderte Unternehmenslösungen	48,2 Millionen US-Dollar

IDT Corporation (IDT) - Canvas Business Model: Value Propositions

The Value Propositions for IDT Corporation are centered around providing specialized, high-margin digital services to underserved markets, while maintaining a stable cash flow from legacy operations.

NRS: Integrated POS, electronic payment processing, and merchant services for independent retailers.

The value proposition for National Retail Solutions (NRS) is delivering a comprehensive, integrated platform that helps independent retailers, like bodegas and C-stores, operate more efficiently and compete better. This is evidenced by strong growth in the core service revenue streams.

For the first quarter of fiscal year 2026 (ending October 31, 2025), NRS delivered:

• Recurring revenue of $35.3 million, marking a 22% year-over-year increase.
• Income from operations of $8.9 million, up 35% year-over-year.
• Adjusted EBITDA of $10.3 million, a 33% increase year-over-year.

The average recurring revenue per terminal saw improvement, reaching $313 in the first quarter of fiscal year 2026, up from $295 in the year-ago quarter. This growth was fueled by core services:

Service Component	Q1 FY2026 YoY Growth Rate
Merchant Services revenue	38%
SaaS Fees revenue	30%

For the full fiscal year 2025, NRS generated revenues of $128.8 million and income from operations of $27.8 million. The segment's recurring revenue grew 27% in fiscal year 2025, generating over $35 million in Adjusted EBITDA.

BOSS Money: Fast, reliable, and digital-first international money remittance with competitive pricing.

BOSS Money provides a digital-first approach to international money remittance, leveraging mobile apps to drive volume and efficiency. The focus on digital channels is key to its value proposition, leading to significant operating leverage.

Key metrics for the Fintech segment, powered by BOSS Money, for the first quarter of fiscal year 2026 include:

• Income from operations nearly doubled, rising by 97% year-over-year to $6.4 million.
• Adjusted EBITDA increased by 87% year-over-year to $7.5 million.
• Total Fintech revenue was $42.7 million, up 15% year-over-year.
• BOSS Money digital revenue specifically grew by 20% to $27.9 million.

The effectiveness of the digital strategy is clear from prior periods; in the second quarter of fiscal year 2025, BOSS Money transactions totaled 5.7 million, a 36% increase year-over-year, driven by a 40% increase in digital transactions. For the full fiscal year 2025, BOSS Money handled over 23 million remittance transactions, with its digital channel accounting for over 80% of total remittance volume.

net2phone: Intelligently integrated, AI-driven cloud communications and contact center services.

net2phone offers Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) with AI integration, providing intelligent communication tools for enterprises. The value is seen in seat growth and operational profitability improvement.

First quarter of fiscal year 2026 performance highlights for net2phone:

• Subscription revenue grew by 10% year-over-year to $23.0 million.
• Income from operations increased by 94% to $1.9 million.
• Adjusted EBITDA increased by 44% to $3.6 million.

The platform expanded its reach, ending the first quarter of fiscal year 2026 with 422,000 seats, up from 396,000 in the prior year period. For the full fiscal year 2025, subscription revenue reached $85.7 million, a 9% increase.

Traditional Comms: Low-cost international long-distance calling and prepaid digital payments.

This segment provides the foundational cash flow through mature services, including international long-distance calling and IDT Digital Payments, which is a significant component of its revenue base.

In the first quarter of fiscal year 2026, the segment showed stability with slight growth in profitability:

• Revenue slightly decreased by 0.5% to $219.5 million.
• Income from operations increased by 1% to $15.8 million.
• Adjusted EBITDA rose by 2% to $18.9 million.

For the full fiscal year 2025, the Traditional Communications segment generated revenues of $860.2 million and income from operations of $66.5 million. Within this segment, IDT Digital Payments revenues were $416.3 million in fiscal year 2025.

Access to underserved consumer markets for advertisers via the NRS platform.

The NRS platform offers advertisers a unique channel to reach the specific, underserved consumer base that frequents independent retailers. While the segment is focused on merchant services, the advertising component is a distinct value proposition.

The recent performance of the advertising revenue stream within NRS shows a headwind, which you should factor in:

• Advertising & Data revenue declined by 15% in the first quarter of fiscal year 2026.

This decline was more than offset by the growth in merchant services and SaaS fees, allowing the overall NRS recurring revenue to grow by 22% in the same period.

IDT Corporation (IDT) - Canvas Business Model: Customer Relationships

You're looking at how IDT Corporation (IDT) manages the touchpoints with its diverse customer base, which ranges from individual remittance users to large enterprise telecom clients. The relationship strategy is clearly segmented, leaning heavily on digital automation for high-volume, low-touch interactions while reserving dedicated support for B2B accounts.

Automated, Self-Service Digital Channels (BOSS Money App)

For the BOSS Money remittance business, the relationship is almost entirely digital and automated. This is where the scale is, and IDT Corporation is driving customers toward the apps for efficiency. The BOSS Money and BOSS Revolution apps are the dominant originating channel, generating over 80% of transactions in fiscal year 2025. By the first quarter of fiscal year 2026, the digital channel accounted for 84% of transactions. This self-service focus is clearly working, as digital channel send volume increased by 34% in 1Q26 compared to 1Q25. Furthermore, the focus on customer experience via the app paid off with BOSS Money achieving the highest average app store rating among eighteen digital money transfer providers surveyed by FXC Intelligence in its 2025 customer satisfaction ranking. The segment's income from operations increased by 97% to $6.4 million in 1Q26, partly due to decreases in unit digital sales chargebacks and payout commissions, which are direct benefits of optimized digital relationships.

Dedicated Support for Enterprise Clients (net2phone)

For net2phone's B2B customers using UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) offerings, the relationship shifts to dedicated support. While specific numbers for account manager ratios aren't public, the growth in seats served indicates successful client acquisition and retention. In the first quarter of fiscal year 2025, net2phone saw seats served increase by 11% year-over-year, with CCaaS seats growing by 19%. Subscription revenue in 1Q26 grew by 10% to $23.0 million. The strategy is evolving to include high-touch, AI-driven support; net2phone began offering its AI Agent to both existing and new customers in Q1 2026, and the company projects that by year-end 2026, 30% or more of sales will include one or both of their AI solutions. This suggests a move toward proactive, data-driven account management.

NRS Retention Teams and Service Level Enhancements

The National Retail Solutions (NRS) segment faces direct competition and regulatory pressures, making churn a key focus for customer relationship management. IDT Corporation is actively combating churn with a new retention team and enhanced service levels. The results show the challenge: NRS added approximately 5,100 net active terminals in fiscal year 2025, a decrease from the 6,400 added in fiscal year 2024, as growth was offset by an increased churn rate. The focus on service is also seen in expanding retail delivery options, such as the partnership with DoorDash initiated earlier in calendar year 2025. The goal is to enhance retailer bottom-lines, which should naturally reduce churn.

Community-Focused Marketing and Direct Sales

For BOSS Revolution Calling, which targets immigrant groups, the relationship is fostered through community alignment, evidenced by the success of the BOSS Revolution app within the BOSS Money ecosystem. While direct marketing spend figures aren't available, the success of the digital channel, which is heavily used by this demographic, serves as a proxy for effective engagement. For net2phone's B2B offerings, the relationship is supported by direct sales efforts, now augmented by AI tools. The pivot to holistic solutions, comprised of multiple offerings tailored to customer workflows, is a key part of this direct sales approach.

Here's a quick look at how customer engagement metrics track across the key segments:

Segment	Key Customer Metric	Latest Reported Value/Change
BOSS Money (Digital)	Digital Channel Share of Transactions (Q1 FY26)	84%
BOSS Money (Digital)	Digital Send Volume Growth (YoY 1Q26 vs 1Q25)	34% increase
NRS	Net Active Terminals Added (FY 2025)	5,100
NRS	Net Active Terminals Added (YoY FY25 vs FY24)	-1,200 (6,400 in FY24 vs 5,100 in FY25)
net2phone	Subscription Revenue (Q1 FY26)	$23.0 million
net2phone	AI Sales Integration Target (By YE 2026)	30% or more of sales

If onboarding for new NRS retailers takes longer than expected due to compliance issues, churn risk rises defintely.

IDT Corporation (IDT) - Canvas Business Model: Channels

You're looking at how IDT Corporation gets its value propositions to its customers across its diverse business lines. The channel strategy is clearly multi-faceted, blending physical retail presence with a strong, growing digital-first approach, especially in the fintech space.

The National Retail Solutions (NRS) channel relies on a direct physical deployment model. As of October 31, 2025, the NRS retail network comprised approximately 37,900 active terminals nationwide, scanning purchases at approximately 32,900 independent retailers. This network primarily serves small-format, independent stores like convenience stores and bodegas. For context, NRS added approximately 5,100 net active terminals in the full fiscal year 2025. The company is actively working to address churn and boost new sales, having added approximately 800 net active terminals in 1Q26.

The digital channel for BOSS Money is now dominant in remittances. The BOSS Money and BOSS Revolution mobile apps are the primary origination points for money transfers. BOSS Money's digital channel expansion resulted in contributing over 80% of the total remittance volume for fiscal year 2025. Digital send volume for BOSS Money increased by over 40% in 4Q25 and for the full FY 2025. In 1Q26, digital channel send volume was up 34% compared to 1Q25. BOSS Money digital revenue for 4Q25 was up 31% year-over-year, reaching $27.6 million.

IDT Corporation uses a mix of direct and third-party channels for its various services. Here's a look at the scale of some of these distribution points:

Channel Component	Metric	Latest Reported Value (Late 2025/Early 2026)
NRS Retailers (Physical)	Active Terminals (Oct 31, 2025)	37,900
NRS Retailers (Physical)	Independent Retailers Served (Oct 31, 2025)	32,900
BOSS Money Digital Channel	Share of Total Remittance Volume (FY 2025)	Over 80%
BOSS Money Digital Channel	Digital Send Volume Growth (FY 2025 vs FY 2024)	Over 40%
net2phone UCaaS/CCaaS	CCaaS Seats Served Growth (2Q25 vs 2Q24)	10%
net2phone UCaaS/CCaaS	Total Seats Served Growth (1Q25 vs 1Q24)	11%
IDT Digital Payments (Zendit)	Global Digital Catalog Size	Over 10,000 goods and services

For NRS retailer integration, IDT Corporation is expanding beyond its direct sales force by incorporating third-party logistics. Earlier in Calendar Year 2025, NRS partnered with DoorDash and began activating priority NRS retailers for delivery options. This suggests a move to enhance the value proposition for existing retailers by offering new customer fulfillment methods.

The IDT Digital Payments and wholesale business utilizes online portals and APIs through the Zendit platform. This platform allows businesses to integrate prepaid offerings, which are curated from a global digital catalog of over 10,000 goods and services. IDT Digital Payments' revenues themselves were $416.3 million in fiscal 2025.

net2phone's channel for deploying its Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) offerings involves a direct sales approach supplemented by channel partners across North and South America. The growth in seats served is a key indicator of channel success:

• CCaaS seats served increased by 19% year-over-year in 1Q25.
• Total seats served increased by 11% year-over-year in 1Q25.
• Subscription revenue for net2phone in 4Q25 was $22.2 million.

Looking ahead, IDT expects to see significant channel adoption of AI tools within net2phone; by the end of fiscal 2026, 30% or more of sales are projected to include one or both of their AI solutions. That's a clear strategic push through the sales channel.

IDT Corporation (IDT) - Canvas Business Model: Customer Segments

You're looking at the core groups IDT Corporation (IDT) serves across its four main operating segments as of late 2025. The business model clearly segments its focus from the small retailer to the global carrier.

The customer base is diverse, spanning retail point-of-sale (POS) services, international fintech, cloud communications, and wholesale telecom.

Here's a breakdown of the key customer groups IDT Corporation targets:

• Independent convenience stores, bodegas, and small-format retailers (NRS), with approximately 32,400 independent retailers served as of September 30, 2025.
• Immigrant communities in the US and Canada needing international calling and money transfer (Fintech/BOSS Money), with over 6 million+ active BOSS Revolution customers.
• Small to mid-market enterprises in North and South America requiring cloud communications (net2phone), serving over 420k+ business seats.
• Global telecom carriers and service providers (IDT Global wholesale), which terminate approximately 7.4 billion minutes annually.
• Brand marketers and advertisers seeking reach into the independent retail consumer base via the NRS platform.

The scale of the retail segment, National Retail Solutions (NRS), is quite substantial, showing consistent growth in its network footprint.

NRS Metric	Latest Figure (as of Sept 2025)	Contextual Data (Aug 2025)
Active Terminals Nationwide	37,400	37,100 active terminals
Independent Retailers Served	32,400	32,200 independent retailers
Sales Processed (Monthly)	$2.1 billion (September 2025)	$2.2 billion processed sales (August 2025)
Fiscal 2025 Segment Revenue	$128.8 million	Fiscal 2025 Income from Operations: $27.8 million (Q4 FY25 data)

For the Fintech segment, which serves immigrant communities with services like BOSS Money, the focus is on transaction volume and digital adoption. The segment generated $154.6 million in revenue for Fiscal 2025. You can see the momentum in the fourth quarter of Fiscal 2025:

• BOSS Money total revenue: $139.8 million.
• BOSS Money digital revenue: $99.0 million.
• Total money transferred annually across the IDT ecosystem is reported at $6.3 billion.

The net2phone customer base, focused on small to mid-market enterprises, is characterized by recurring subscription revenue. For the first quarter of Fiscal 2026, subscription revenue hit $22.2 million, with Adjusted EBITDA for the segment reaching $3.5 million. This segment is targeting enterprises needing cloud communications, with over 420k+ business seats reported across its global user base.

The Traditional Communications segment, which houses IDT Global wholesale carrier services, is a massive revenue generator, bringing in $860.2 million in revenue in Fiscal 2025, while also providing significant cash flow of $70 million in free cash flow for that same fiscal year. This segment directly serves other telecom operators globally.

Brand marketers and advertisers are an indirect but important segment, leveraging the NRS POS network. This network processed 148 million transactions in August 2025, giving advertisers access to a highly concentrated, underserved consumer market.

IDT Corporation (IDT) - Canvas Business Model: Cost Structure

You're looking at the expenses that power IDT Corporation's operations across its diverse segments as of late 2025. Honestly, the cost structure is a tale of two businesses: the legacy, lower-margin Traditional Communications and the high-growth, tech-intensive Fintech and cloud services.

Cost of revenue for Traditional Communications (interconnection and carrier costs)

The core cost here is the direct cost of providing voice and messaging services, which includes interconnection and carrier fees. These are the variable costs tied directly to minutes of use. For the first quarter of fiscal year 2026 (1Q26), the Direct cost of revenues for the Traditional Communications segment was reported at $204.6 million (based on $204,573 thousand). This high cost base relative to revenue is what keeps the segment's gross margin lower compared to the others.

Here's a look at the segment's financial performance, which directly reflects these costs:

Metric (Q1 FY2026)	Amount (in thousands)	Amount (in millions)
Traditional Communications Revenue	$219,500	$219.5
Direct cost of revenues	$204,573	$204.6
Gross profit	$118,179	$118.2
Adjusted EBITDA	$18,900	$18.9

Technology and development expenses, especially for AI and new product features

Investment in technology is critical, especially for driving the AI features in BOSS Money and net2phone. For the first quarter of fiscal year 2026, Technology & development expense was $2.5 million, up from $2.3 million in the same quarter last year. This spend supports the build-out of integrations and features for new verticals, like health care, within net2phone, which is ramping up its investment in strategic AI technologies.

For the full fiscal year 2025, Technology & development expenses decreased by 7% as a result of streamlining efforts, even as the company focused on digital innovations and AI product investments.

Selling, general, and administrative (SG&A) expenses, including NRS terminal deployment costs

SG&A covers the overhead and sales efforts across the board. In 1Q26, consolidated SG&A was $16.7 million, an improvement from $17.8 million in 1Q25. This reflects ongoing cost-cutting initiatives; for the full fiscal year 2025, SG&A expenses decreased by 6%, or $5 million.

The NRS segment's cost base includes costs related to its POS network, such as terminal deployment and maintenance. While specific terminal deployment costs aren't itemized separately from SG&A, the segment's operational leverage is a key focus area.

• FY 2025 SG&A expense decreased by 6% (or $5 million) year-over-year.
• Traditional Communications SG&A as a percentage of revenue was 9.3% in fiscal 2025.
• Corporate G&A expense in 1Q26 was $2.7 million, down 6% from $2.9 million in 1Q25.

Payout commissions and digital sales chargebacks in the Fintech segment

The Fintech segment, driven by BOSS Money, has significant variable costs tied to transactions, including payout commissions and chargebacks. The success in managing these costs is evident in the segment's bottom-line improvement, which management explicitly links to technology investment.

The impact of cost management on these variable expenses is clear:

• Fintech segment income from operations in 1Q26 was $6.4 million, a 97% increase year-over-year.
• This exceptional increase reflects the reduction in the transaction cost structure that machine learning and AI are providing.
• In 4Q25, BOSS Money / Fintech segment Adjusted EBITDA surged 267% to $5.5 million.

Capital expenditures (CapEx) for infrastructure and POS terminals

Capital spending is necessary for expanding the NRS terminal base and maintaining the underlying communication infrastructure. For the first quarter of fiscal year 2026, CapEx was $5.8 million, representing a 10% increase year-over-year.

This CapEx supports the growth engine of NRS, which expanded its installed base to 37,200 active POS terminals by the end of fiscal 2025.

IDT Corporation (IDT) - Canvas Business Model: Revenue Streams

You're looking at how IDT Corporation pulls in its money as of late 2025. It's a mix of legacy services evolving and newer, higher-margin digital plays. Honestly, the structure shows a clear pivot, though the bulk still comes from the older side of the house.

The largest single bucket remains the Traditional Communications revenue, which you see coming in at $860.2 million in fiscal year 2025. This stream is heavily reliant on voice minutes and prepaid digital payments, which is a key area IDT is trying to migrate to digital channels, as they noted plans to offset structural declines here.

Moving to the growth engines, the Recurring revenue from NRS (National Retail Solutions) was reported at $122.6 million in FY2025. This is the sticky, high-margin stuff, powered by the services they sell to their retailer network. Here's a quick look at what makes up that NRS recurring stream:

• SaaS fees from POS solutions.
• Merchant Services revenue.
• Advertising and Data monetization.

The Fintech side, specifically international money remittance through BOSS Money, generated total revenue of $139.8 million in FY2025. That's a solid jump, showing the digital remittance channel is gaining traction, handling over 23 million transactions in the year.

Then you have the cloud communications offering from net2phone, where subscription revenue from its UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) services hit $85.7 million for the fiscal year 2025. They're pushing AI features to drive expansion of average revenue per customer, which helps offset currency headwinds.

Finally, we can't forget the Wholesale voice and SMS termination fees, which flow through IDT Global. While you didn't provide a specific top-line number for this component alone, it sits within the Traditional Communications segment. For context, the entire Traditional Communications segment revenue was $860.2 million in FY2025, and IDT Global itself contributed revenue of $209.6 million in that same period, according to their filings.

To map these major revenue sources side-by-side for FY2025, look at this breakdown:

Revenue Stream	FY2025 Revenue Amount (USD)	Segment Context
Traditional Communications (Voice/Prepaid)	$860.2 million	Largest segment by volume
NRS Recurring Revenue	$122.6 million	Part of the Fintech/NRS group
BOSS Money Total Revenue	$139.8 million	International Money Remittance
net2phone Subscription Revenue	$85.7 million	Cloud Communications
IDT Global Wholesale Fees	$209.6 million	Component of Traditional Communications

If you look at the total consolidated revenue for IDT Corporation in FY2025, it was $1,231.5 million. So, these four streams, plus other smaller initiatives, make up that total. Finance: draft 13-week cash view by Friday.