J.B. Hunt Transport Services, Inc. (JBHT): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el mundo dinámico de transporte y logística, J.B. Hunt Transport Services, Inc. (JBHT) se erige como una fuerza pionera, transformando cómo las empresas mueven bienes a través de cadenas de suministro complejas. Al integrar perfectamente la tecnología de vanguardia con soluciones de transporte integrales, la compañía ha redefinido la logística moderna, ofreciendo a los clientes una intrincada combinación de servicios intermodales, innovación digital y flexibilidad estratégica que los distingue en una industria altamente competitiva. Su lienzo de modelo de negocio meticulosamente elaborado revela un enfoque sofisticado para la gestión del transporte que va mucho más allá de los camiones tradicionales, creando valor a través de ecosistemas logísticos inteligentes y basados ​​en tecnología.

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negocios: asociaciones clave

Principales proveedores de tecnología de transporte y logística

J.B. Hunt ha establecido asociaciones de tecnología crítica con los siguientes proveedores clave:

Socio tecnológico	Enfoque de asociación
Navista	Tecnología de la flota y fabricación de camiones
Tecnología de Peloton	Tecnologías de pelotón y conducción autónoma
Ciencia de la plataforma	Soluciones integradas de computación móvil y telemática

Alianzas estratégicas con compañías de envío y carga

J.B. Hunt mantiene asociaciones estratégicas con las principales entidades de envío:

• BNSF Railway - Colaboración de transporte intermodal
• Norfolk Southern Railway - Integración de red intermodal extensa
• Union Pacific Railroad - Asociación integral de transporte de carga

Asociaciones con empresas de tecnología para soluciones de logística digital

Las asociaciones de tecnología digital incluyen:

Firma de tecnología	Solución digital
Oráculo	Sistemas de gestión de logística basados ​​en la nube
SAVIA	Integración de planificación de recursos empresariales
Servicios web de Amazon	Infraestructura de análisis de computación en la nube y datos

Colaboración con redes ferroviarias y proveedores de transporte intermodal

Asociaciones de transporte intermodal:

• Canadian National Railway - Servicios intermodales transfronterizos
• Kansas City Southern Railway - Red integrada de transporte de carga
• Transporte CSX: colaboración integral de logística ferroviaria

Ingresos totales de asociación intermodal en 2023: $ 5.3 mil millones

Número de asociaciones de tecnología estratégica: 12 colaboraciones activas

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negocios: actividades clave

Servicios de transporte de carga intermodal

J.B. Hunt opera 106,600 unidades finales y 12,500 unidades de energía en su flota intermodal a partir de 2023. La compañía maneja aproximadamente 1.7 millones de cargas anuales a través de su red intermodal.

Métrico intermodal	2023 datos
Unidades de finales totales	106,600
Unidades de potencia	12,500
Cargas intermodales anuales	1.7 millones

Soluciones de transporte y logística dedicados

J.B. Hunt ofrece servicios de transporte dedicados para más de 350 clientes en varias industrias. El segmento de camiones dedicado administra más de 10,000 camiones específicamente para clientes contratados.

• 350+ clientes de transporte dedicados
• Más de 10,000 camiones dedicados
• Cobertura en múltiples verticales de la industria

Gestión y seguimiento de la carga digital

J.H. Plataforma digital de Hunt, J.B. Hunt 360, procesa más de 500,000 transacciones de carga mensualmente. La plataforma conecta más de 130,000 transportistas con cargadores.

Métrica de plataforma digital	2023 datos
Transacciones mensuales de flete	500,000+
Transportistas conectados	130,000+

Optimización y consultoría de la cadena de suministro

J.B. Hunt ofrece soluciones integrales de la cadena de suministro con un enfoque en la optimización logística impulsada por la tecnología. La compañía administra redes de logística para clientes de nivel empresarial en América del Norte.

Innovación tecnológica en la gestión del transporte

En 2023, J.B. Hunt invirtió $ 250 millones en infraestructura tecnológica e innovación. La compañía mantiene un equipo de tecnología dedicado de más de 1,500 profesionales centrados en sistemas de gestión de transporte y soluciones digitales.

Inversión tecnológica	2023 datos
Inversión tecnológica anual	$ 250 millones
Tamaño del equipo tecnológico	1,500+ profesionales

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negocios: recursos clave

Extensa flota de camiones y contenedores intermodales

A partir del cuarto trimestre de 2023, J.B. Hunt opera:

Tipo de vehículo	Número total
Camiones	14,300
Contenedores intermodales	107,700

Tecnología avanzada de gestión de transporte

Inversión en infraestructura tecnológica: $ 189.3 millones en 2023 para plataformas digitales y actualizaciones de tecnología.

• Plataforma de accionamiento para la gestión de logística en tiempo real
• Software de optimización de ruta avanzada
• Sistemas de mantenimiento predictivo

Fuerza laboral hábil

Categoría de empleado	Total de empleados
Fuerza de trabajo total	28,487
Conductores profesionales	17,200

Red de terminal de transporte

Ubicación terminal: 319 terminales en los Estados Unidos y Canadá

• Cobertura estratégica en 44 estados
• Red intermodal clave que abarca los principales corredores de transporte

Infraestructura digital y sistemas de seguimiento

Capacidades tecnológicas:

• Seguimiento de GPS en tiempo real para el 100% de la flota
• Sistemas de gestión de logística basados ​​en la nube
• Plataformas integradas de comunicación con el cliente

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negocio: propuestas de valor

Soluciones integradas de transporte y logística de extremo a extremo

J.B. Hunt ofrece servicios integrales de transporte en múltiples modos:

Modo de transporte	Contribución anual de ingresos
Intermodal	$ 4.6 mil millones (2022)
Dedicado	$ 2.1 mil millones (2022)
Carga de camiones	$ 1.8 mil millones (2022)

Entrega de carga confiable y eficiente

Métricas clave de rendimiento para la entrega de flete:

• Tamaño de la flota: 16,700 camiones
• Recuento de contenedores intermodales: 110,000 contenedores
• Tasa de entrega a tiempo: 98.5%
• Distancia promedio de flete: 1,200 millas por envío

Servicios de logística impulsados ​​por la tecnología avanzada

Inversión y capacidades tecnológicas:

Inversión tecnológica	Cantidad
Gastos anuales de I + D	$ 75 millones (2022)
Desarrollo de plataforma digital	$ 45 millones (2022)

Soluciones de gestión de la cadena de suministro personalizadas

Ofertas de servicio de la cadena de suministro:

• Servicios de transporte dedicados: 3.700 contratos de clientes
• Optimización de enrutamiento personalizada
• Seguimiento y visibilidad en tiempo real

Opciones de transporte rentables y sostenibles

Métricas de sostenibilidad y eficiencia de rentabilidad:

Métrica de sostenibilidad	Valor
Reducción de emisiones de carbono	Reducción del 21% desde 2017
Mejora de la eficiencia del combustible	7.2% año tras año
Inversión en vehículos eléctricos	$ 50 millones (2022)

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negocios: relaciones con los clientes

Relaciones a largo plazo basadas en contratos con grandes empresas

J.B. Hunt mantiene más de 75,000 relaciones con los clientes en América del Norte, con el 70% de los ingresos derivados de los clientes de Fortune 500 y Fortune 1000 Enterprise.

Segmento de clientes	Duración del contrato	Contribución anual de ingresos
Grandes empresas	3-5 años	$ 2.8 mil millones
Empresas de tamaño mediano	1-3 años	$ 780 millones

Atención al cliente dedicada y gestión de cuentas

J.B. Hunt emplea a más de 650 profesionales de gestión de cuentas dedicados que apoyan a los clientes de primer nivel.

• Tiempo de respuesta promedio: 15 minutos
• Calificación de satisfacción del cliente: 92%
• Equipos de apoyo dedicados para cada industria vertical importante

Plataformas de autoservicio digital para el seguimiento y la gestión

J.B. Hunt mueve la plataforma digital procesos 2.5 millones de transacciones de envío mensualmente.

Función de plataforma digital	Transacciones mensuales	Tasa de adopción de usuarios
Seguimiento de envío en tiempo real	1.2 millones	85%
Facturación automatizada	750,000	72%

Servicios de consultoría de logística personalizada

J.B. Hunt proporciona soluciones logísticas personalizadas para más de 500 clientes empresariales anualmente.

• Equipos de optimización de logística dedicados
• Servicios de análisis de cadena de suministro personalizado
• Enfoque de consultoría habilitado para la tecnología

Compromiso tecnológico continuo y comunicación

Inversión en tecnologías de comunicación del cliente: $ 42 millones en 2023.

Canal de comunicación	Interacciones mensuales	Tasa de participación del cliente
Aplicación móvil	350,000	68%
Portal web	475,000	79%

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negocios: canales

Equipo de ventas directas

J.B. Hunt emplea una fuerza de ventas dedicada de 1,247 representantes de ventas directas a partir de 2023. El equipo de ventas genera ingresos anuales de aproximadamente $ 8.7 mil millones a través de interacciones directas del cliente.

Métricas de canales de ventas	2023 datos
Representantes de ventas directas totales	1,247
Ingresos de ventas directos	$ 8.7 mil millones
Ingresos promedio por representante de ventas	$ 6.98 millones

Plataformas digitales en línea y aplicaciones móviles

Proceso de plataformas digitales de J.B. Hunt 37% del total de transacciones de flete a través de su ecosistema digital. La aplicación móvil de la compañía maneja aproximadamente 22,000 solicitudes diarias de envío.

• Volumen de transacción de plataforma digital: 37% del flete total
• Solicitudes de envío diario de la aplicación móvil: 22,000
• Usuarios de la plataforma digital: 78,500 cuentas comerciales registradas

Conferencias de la industria de transporte y logística

J.B. Hunt participa en 14 principales conferencias de transporte anualmente, generando aproximadamente $ 126 millones en posibles oportunidades comerciales a través de estos eventos de redes.

Sitio web de la empresa y marketing digital

El sitio web de la compañía recibe 1,2 millones de visitantes mensuales, con marketing digital que genera $ 453 millones en fuentes de ingresos rastreables. El presupuesto de marketing digital para 2023 fue de $ 22.7 millones.

Métricas de marketing digital	2023 datos
Visitantes mensuales del sitio web	1,200,000
Ingresos de marketing digital	$ 453 millones
Presupuesto de marketing digital	$ 22.7 millones

Redes de asociación estratégica

J.B. Hunt mantiene 287 asociaciones estratégicas en los sectores de transporte, tecnología y logística. Estas asociaciones aportan $ 2.1 mil millones en ingresos colaborativos anuales.

• Asociaciones estratégicas totales: 287
• Ingresos colaborativos de asociación: $ 2.1 mil millones
• Valor de asociación promedio: $ 7.31 millones

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negocios: segmentos de clientes

Grandes corporaciones manufactureras

J.B. Hunt atiende el 34% de las empresas de fabricación Fortune 500 a partir de 2023. Ingresos anuales de transporte de este segmento: $ 1.2 mil millones.

Desglose del segmento de fabricación	Porcentaje de la base de clientes	Contribución anual de ingresos
Fabricación automotriz	12%	$ 412 millones
Fabricación electrónica	8%	$ 276 millones
Equipo industrial	14%	$ 512 millones

Empresas minoristas y de comercio electrónico

J.B. Hunt maneja la logística para el 22% de los 100 mejores minoristas en línea. Ingresos totales de transporte de comercio electrónico: $ 780 millones en 2023.

• Volumen de asociación de Amazon: 15% del segmento total de comercio electrónico
• Soporte de logística de Walmart: 18% de los servicios de transporte minorista
• Soluciones de cadena de suministro objetivo: 9% del segmento minorista

Empresas agrícolas e industriales

Ingresos de transporte agrícola: $ 450 millones. Valor del segmento de logística industrial: $ 620 millones en 2023.

Sub-segmentos agrícolas	Volumen de transporte	Contribución de ingresos
Transporte de grano	42%	$ 189 millones
Logística de fertilizantes	28%	$ 126 millones
Distribución de productos	30%	$ 135 millones

Empresas pequeñas a medianas

Las soluciones de logística de SMB generaron $ 340 millones en ingresos durante 2023. Valor promedio del contrato: $ 85,000 por empresa.

Compañías navieras internacionales y nacionales

Ingresos del segmento de envío nacional: $ 2.1 mil millones. Contribución de envío internacional: $ 420 millones en 2023.

• Transporte transfronterizo de México: $ 180 millones
• Rutas de envío de Canadá: $ 95 millones
• Servicios internacionales intermodales: $ 145 millones

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negocio: Estructura de costos

Mantenimiento y adquisición de la flota

A partir del cuarto trimestre de 2023, J.B. Hunt poseía 16,525 tractores y 59,425 remolques. Los costos de adquisición y mantenimiento de la flota de la compañía para 2023 fueron de $ 1.2 mil millones.

Categoría de flota	Número de unidades	Costo de adquisición por unidad
Tractores	16,525	$175,000
Remolques	59,425	$35,000

Combustible y gastos operativos

Los gastos de combustible para J.B. Hunt en 2023 totalizaron $ 623 millones. El consumo promedio de combustible fue de 6.8 millas por galón a través de la flota.

• Costos totales de combustible: $ 623 millones
• Precio diesel promedio: $ 4.05 por galón
• Consumo anual de combustible: 92 millones de galones

Inversión en tecnología e infraestructura

Las inversiones en tecnología para 2023 fueron de $ 215 millones, centrándose en plataformas digitales y tecnología de logística.

Categoría de inversión tecnológica	Gasto
Desarrollo de plataforma digital	$ 95 millones
Software de logística	$ 65 millones
Ciberseguridad	$ 55 millones

Salarios y capacitación de los empleados

La compensación total de los empleados para 2023 fue de $ 2.1 mil millones, que cubrió 28,000 empleados.

• Salario promedio por empleado: $ 75,000
• Inversión de capacitación: $ 42 millones
• Beneficios para empleados: $ 310 millones

Costos de seguro y cumplimiento

Los gastos de seguro y cumplimiento para 2023 fueron de $ 185 millones.

Categoría de cumplimiento	Costo
Seguro de vehículo	$ 110 millones
Cumplimiento regulatorio	$ 45 millones
Programas de seguridad	$ 30 millones

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negocios: flujos de ingresos

Servicios de transporte intermodal

A partir de 2023, el segmento intermodal de J.B. Hunt generó $ 6.1 mil millones en ingresos. La compañía opera aproximadamente 106,000 contenedores de 53 pies y utiliza más de 29,000 tractores para servicios de transporte intermodal.

Categoría de servicio intermodal	Ingresos anuales	Volumen
Intermodal doméstico	$ 4.3 mil millones	2.3 millones de cargas
Intermodal transfronterizo	$ 1.8 mil millones	450,000 cargas

Ingresos de contrato de transporte dedicado

El segmento dedicado generó $ 2.2 mil millones en ingresos para 2023, con aproximadamente 7,500 camiones y 4,500 conductores que atienden a varios contratos de la industria.

• Duración promedio del contrato: 3-5 años
• Clientes en sectores minoristas, de fabricación y distribución de alimentos
• Valores de contrato que van desde $ 5 millones a $ 50 millones anuales

Corretaje de carga y consultoría logística

El segmento de carga de J.B. Hunt generó $ 3.4 mil millones en ingresos en 2023, con transacciones de plataforma de carga digital que aumentaron un 42% año tras año.

Servicio de corretaje	Ingresos anuales	Volumen de transacción
Coincidencia de flete digital	$ 1.2 mil millones	1.6 millones de cargas
Corretaje tradicional	$ 2.2 mil millones	2.4 millones de cargas

Tecnología de tecnología y seguimiento de tarifas de servicio

Los servicios de tecnología generaron $ 280 millones en ingresos, con la plataforma digital J.B. Hunt 360 procesando más de 500,000 transacciones digitales en 2023.

• Servicios de seguimiento en tiempo real
• API de integración para socios de envío
• Plataformas de análisis predictivos

Soluciones integradas de gestión de la cadena de suministro

El segmento de milla final generó $ 1.1 mil millones en ingresos, especializándose en entrega de última milla y soluciones logísticas complejas para clientes electrónicos y clientes minoristas.

Categoría de servicio	Ingresos anuales	Segmento de mercado
Logística de comercio electrónico	$ 650 millones	Minorista en línea
Entrega residencial	$ 450 millones	Bienes de consumo

J.B. Hunt Transport Services, Inc. (JBHT) - Canvas Business Model: Value Propositions

Cost-effective, environmentally friendly intermodal conversion from highway

• Intermodal (JBI) segment operating income increased 12% to $125.0 million in Q3 2025, despite a 2% revenue decline to $1.52 billion, showing efficiency gains.
• In Q1 2025, Intermodal volume increased 8%, with Eastern network loads growing 13%.
• For Q3 2025, Intermodal volume decreased 1% overall, with Transcontinental network loads down 6% and Eastern network loads up 6%.

Dedicated, customized fleet and logistics solutions (DCS)

• Dedicated Contract Services (DCS) segment revenue grew 2% to $864.11 million in Q3 2025.
• DCS operating income increased 9% to $104.3 million in Q3 2025.
• Productivity in DCS improved by 3% during Q3 2025.
• Customer retention in the DCS segment returned to 94%.

Real-time visibility and capacity access via the J.B. Hunt 360° platform

• Volume for the 360box service, a key offering leveraging the platform, increased 11% in Q3 2025 versus the prior year.
• The platform use helped the Truckload (JBT) segment achieve 14% load growth in Q3 2025.

Comprehensive, multimodal service portfolio (JBI, DCS, ICS, FMS, JBT)

J.B. Hunt Transport Services, Inc. delivered total operating revenue of $3.05 billion for the third quarter of 2025, with operating income rising 8% to $242.7 million. Diluted Earnings Per Share (EPS) for Q3 2025 reached $1.76.

Segment	Q3 2025 Revenue	Q3 2025 Operating Income	Key Metric Change vs. Prior Year
Intermodal (JBI)	$1.52 billion	$125.0 million	Revenue down 2%
Dedicated Contract Services (DCS)	$864 million	$104.3 million	Revenue up 2%
Integrated Capacity Solutions (ICS)	$276 million	Operating Loss narrowed to $0.8 million (from $3.3 million)	Revenue per load up 9%
Final Mile Services (FMS)	$206 million	Operating Income down 42% to $6.9 million	Revenue decreased 5%
Truckload (JBT)	Approximately $190 million	$7.4 million	Load growth up 14%

High-level cargo security and operational excellence

• The company achieved a Net Promoter Score of 53 across its service lines.
• Trailer turns in Q3 2025 were up 19% from the prior-year period, showing improved asset utilization.
• The initiative to lower cost to serve eliminated over $20 million in structural costs during Q3 2025, working toward a total goal of $100 million in savings.

J.B. Hunt Transport Services, Inc. (JBHT) - Canvas Business Model: Customer Relationships

You're looking at how J.B. Hunt Transport Services, Inc. locks in its business, and it's clear they prioritize sticking with customers over chasing every spot market load. This is most visible in their Dedicated Contract Services (DCS) and Intermodal segments, where long-term agreements are the bedrock.

The stickiness of their DCS business is impressive; customer retention rates hovered around 95% in the third quarter of 2025, up from about 92% in the second quarter of 2025. Even in the Integrated Capacity Solutions (ICS) brokerage arm, where transactional business is more common, contractual freight is a growing part of the relationship mix. For instance, in the third quarter of 2025, contractual volume made up approximately 63% of total load volume and 64% of total revenue for ICS. This shows a deliberate shift toward more predictable, relationship-based revenue streams across the board.

Here's a quick look at how those key relationship metrics trended through the first three quarters of 2025:

Metric	Q1 2025 Value	Q2 2025 Value	Q3 2025 Value
DCS Customer Retention Rate	91%	92%	95%
ICS Contractual Load Volume Share	65%	62%	63%
ICS Contractual Revenue Share	63%	63%	64%

For the largest, most strategic shippers, J.B. Hunt Transport Services, Inc. deploys dedicated account management teams. This high-touch approach is what underpins the near-perfect retention in DCS, where the focus is on providing a private fleet solution tailored exactly to that one customer's needs. It's about embedding J.B. Hunt Transport Services, Inc. into their supply chain, not just moving a load when asked.

The digital layer of these relationships is the J.B. Hunt 360° platform. This technology is central to enabling self-service and automation, which customers value for speed and transparency. The platform supports roughly $2,000,000,000 in carrier freight transactions. Furthermore, they are driving automation internally to support these digital relationships; today, 60% of their third-party carrier check calls are automated. The 360box service, which leverages this digital network, saw its volume increase by 11% versus the third quarter of 2024, showing customer adoption of their digitally-enabled asset-based solutions.

When a shipper has a truly complex, multi-modal need that goes beyond a simple point-to-point move, the sales process shifts to a high-touch, consultative model. This is where J.B. Hunt Transport Services, Inc. maps out entire supply chain solutions, often integrating their Intermodal strength with their DCS capabilities. The growth in the Eastern network loads in Intermodal, up 13% in Q1 2025, shows success in executing these tailored value propositions.

Ultimately, the entire relationship strategy hinges on operational excellence. CEO Shelley Simpson repeatedly emphasizes this focus, stating confidence in the strategy focused on operational excellence with customers. This isn't just talk; in Q3 2025, DCS productivity improved by 3% year-over-year, driven by contracted indexed-based price escalators and better utilization. That kind of consistent, measurable improvement is what keeps those retention numbers high.

• DCS productivity increased 3% in Q3 2025 over the prior year period.
• Intermodal volume delivered the highest first quarter volume in the company's history in Q1 2025.
• The company is progressing on its $100 million "lowering cost to serve" program, eliminating over $20 million in Q3 2025.

Finance: draft the Q4 2025 customer service KPI dashboard by January 15th.

J.B. Hunt Transport Services, Inc. (JBHT) - Canvas Business Model: Channels

You're looking at how J.B. Hunt Transport Services, Inc. gets its services-from massive intermodal moves to white-glove final delivery-into the hands of its customers. It's a multi-pronged approach, mixing old-school sales muscle with serious digital muscle.

Direct sales force targeting large-scale shippers and retailers

The direct sales channel is key for securing the high-volume, long-term contracts that anchor segments like Dedicated Contract Services (DCS). While we don't have the exact headcount for the direct sales force as of late 2025, the results of these efforts are visible in the overall scale of the business. For instance, in the third quarter of 2025, J.B. Hunt Transport Services, Inc. posted total operating revenue of $3.05 billion. The DCS segment, which relies heavily on these direct relationships, saw a decrease in load volume of 1% in Q3 2025, but management noted an improvement in productivity of 3%, suggesting strong contract management and operational execution with existing large accounts.

J.B. Hunt 360° platform for digital booking and capacity sourcing

The J.B. Hunt 360° platform acts as a digital marketplace, connecting supply and demand across the network. This technology is crucial for the Integrated Capacity Solutions (ICS) and Truckload (JBT) segments. The platform provides shippers with transparency and access to capacity, while carriers get load visibility and features like free Quick Pay opportunities. The JBT segment, which leverages this platform heavily, saw its gross revenue increase by 10% in Q3 2025, driven by a 14% load volume increase, showing the digital channel's effectiveness in capturing transactional freight. The platform also supports the 360box service offering, where volume increased by 11% versus the third quarter of 2024.

The platform's capabilities include:

• Transparency and visibility from quote to delivery.
• Access to thousands of qualified carriers nationwide.
• Multimodal shipment options integrated into one view.
• API and EDI integrations for customer systems.

Intermodal rail ramps and terminals across North America

The Intermodal (JBI) segment is the backbone of J.B. Hunt Transport Services, Inc.'s long-haul strategy, utilizing a vast network of rail ramps and terminals. As of early 2025, J.B. Hunt Intermodal operated the largest company-owned intermodal fleet in North America, including more than 122,000 containers and 6,500 tractors. The company focuses on network balance to reduce empty positioning costs, which is vital for channel efficiency. In Q3 2025, segment revenue increased by 2% to $1.44 billion, driven by a 6% increase in volume, even as the overall transcontinental network loads decreased by 6%.

Company-owned and contracted truck fleet for first/last mile and truckload

The physical fleet is the primary channel for the Truckload (JBT) and Dedicated Contract Services (DCS) segments. J.B. Hunt Transport Services, Inc. combines its company-owned assets with a pool of third-party carriers to offer capacity. In the JBT segment, the total average effective trailer count decreased by approximately 480 units, or 4% versus the prior year period, but trailer turns were up 19%, indicating better utilization of the available asset channel. This fleet supports both the high-touch dedicated business and the variable truckload market.

Here's a quick look at how the major asset-backed segments performed in Q3 2025:

Segment	Q3 2025 Segment Gross Revenue (Excl. Fuel Surcharge)	Q3 2025 Load/Volume Change vs. Prior Year	Q3 2025 Operating Income
Intermodal (JBI)	Data not explicitly isolated	Volume increased 6%	$125.0 million (up 12%)
Dedicated Contract Services (DCS)	Data not explicitly isolated	Volume decreased 1%	Data not explicitly isolated
Truckload (JBT)	Increased 10%	Load volume increased 14%	$7.4 million (down 9%)

Network of Final Mile Services (FMS) cross-docks and delivery hubs

The Final Mile Services (FMS) division uses a dedicated network of facilities to handle the complex delivery of 'big and bulky' goods directly to consumers or job sites. This channel is supported by a network that includes approximately 100 locations and a warehouse/facility footprint exceeding 3.1 million square feet, bolstered by acquisitions like Cory 1st Choice Home Delivery. The FMS teams complete more than 4.5 million deliveries each year, providing delivery coverage across over 99% of the contiguous United States. However, this channel faced headwinds in Q3 2025, with 8% fewer stops compared to the prior-year period.

J.B. Hunt Transport Services, Inc. (JBHT) - Canvas Business Model: Customer Segments

You're looking at the core customer base for J.B. Hunt Transport Services, Inc. as of late 2025, which is segmented by the type of logistics solution they require. The company organizes its customer base across five primary service segments, each tailored to distinct shipping needs.

The largest customers are typically those requiring high-volume, long-haul efficiency, which is the bread and butter of the Intermodal segment. These are often major retailers and manufacturers moving goods across the country, prioritizing cost and network reliability over speed. The Dedicated Contract Services (DCS) customers, conversely, treat J.B. Hunt like an extension of their own fleet, demanding private-fleet-like consistency and control.

The digital marketplace, Integrated Capacity Solutions (ICS), targets smaller to mid-sized businesses that need flexible, on-demand capacity, while Final Mile Services (FMS) focuses on the end-consumer delivery experience for large items. The Truckload (JBT) segment serves shippers needing direct, point-to-point over-the-road capacity for general merchandise, automotive parts, and building materials.

Here's a quick look at the financial scale of these segments based on the third quarter of 2025 results:

Segment	Key Financial/Operational Metric (Q3 2025)	Value
Intermodal (JBI)	Segment Gross Revenue	$1.52 billion
Dedicated Contract Services (DCS)	Customer Retention Rate	Near 95%
Integrated Capacity Solutions (ICS)	Operating Loss	$0.8 million
Final Mile Services (FMS)	Revenue Change Year-over-Year	Decreased 5%
Truckload (JBT)	Load Volume Growth Year-over-Year	Up 14%

Large retailers and manufacturers requiring high-volume intermodal transport

This group relies heavily on J.B. Hunt Transport Services, Inc.'s ability to move containers via rail, which is the company's largest segment. They value the scale and the road-to-rail conversion strategy. The focus here is on balancing the network for efficiency, even if it means sacrificing some volume.

• Segment gross revenue for Q3 2025 was $1.52 billion.
• Operating income for the segment rose 12% in the third quarter of 2025.
• The company deliberately managed network balance, resulting in 6% fewer long-haul loads but 6% more in its Eastern network.
• Revenue per load excluding fuel surcharge revenue decreased 1% year-over-year in Q3 2025.

Companies needing dedicated, private-fleet-like solutions (DCS)

These customers sign long-term contracts for dedicated assets, drivers, and management, essentially outsourcing their private fleet operations. The stickiness of this business is high, as evidenced by strong retention figures.

• Segment operating income increased 9% in Q3 2025.
• Productivity, or revenue per truck per week, rose 3% year-over-year in Q3 2025.
• Customer retention held near 95% as of the third quarter of 2025.
• Load volume saw a decrease of 1% in Q3 2025.

Shippers of general merchandise, food, automotive parts, and building materials

This diverse group is largely served by the Truckload (JBT) segment, which provides direct over-the-road capacity. This segment saw significant volume growth in the latest reported quarter, though profitability was pressured.

• JBT segment gross revenue increased 10% compared to the prior-year period in Q3 2025.
• Load volume grew by 14% in Q3 2025.
• Operating income for the segment decreased 9% in Q3 2025.
• The J.B. Hunt 360box® digital trailer network saw volumes increase 11% versus Q3 2024.

Small to mid-sized businesses using the digital freight marketplace (ICS)

Integrated Capacity Solutions (ICS) is the brokerage arm, connecting shippers with a vast network of third-party carriers, often through the J.B. Hunt 360® platform. This segment is highly sensitive to spot market rates and capacity availability.

• Revenue declined 1% in the third quarter of 2025 versus Q3 2024.
• Revenue per load jumped 9% due to rate increases and mix changes.
• Overall segment volume decreased 8% in Q3 2025.
• The operating loss narrowed to $0.8 million, down from $3.3 million a year prior.
• Contractual volume represented 63% of the total load volume in Q3 2025.

E-commerce and big-and-bulky goods providers (Final Mile Services)

Final Mile Services (FMS) handles the complex delivery and installation of large items directly to consumers, often tied to e-commerce purchases. This segment faced demand softness in the reported periods.

• FMS revenue decreased 5% in Q3 2025 compared to the same period in 2024.
• Operating income tumbled 42% in Q3 2025.
• The segment experienced 8% fewer stops in Q3 2025.
• Q2 2025 revenue for FMS was $211 million.

J.B. Hunt Transport Services, Inc. (JBHT) - Canvas Business Model: Cost Structure

You're looking at the cost side of J.B. Hunt Transport Services, Inc.'s operations as of late 2025. The cost structure is heavily influenced by labor, capacity sourcing, and asset management, all while the company executes its initiative to lower its cost to serve.

Operating expenses for the 12 months ending Q3 2025 were $11.223 billion.

Here's a look at some key cost components, drawing from the most recent detailed filings available, which cover the six months ended June 30, 2025, alongside Q3 2025 commentary on cost pressures and benefits.

Cost Category	Six Months Ended June 30, 2025 (in thousands)	Q3 2025 Trend/Commentary
Rents and purchased transportation	$2,560,236	Lower purchase transportation costs contributed to Q3 operating income improvement; a 3.5% reduction was noted in Q3.
Salaries, wages and employee benefits	$1,616,588	Higher professional-driver wages and benefit expense partially offset consolidated operating income gains in Q3.
Insurance and claims	$169,856	Higher insurance claims expense pressured Truckload (JBT) operating income. Claims accruals were up 11%.
Depreciation and amortization	$356,456	Equipment-related costs, which include depreciation, pressured JBT segment operating income.
Fuel and fuel taxes	$313,643	No specific Q3 2025 commentary on fuel cost impact on the overall cost structure was immediately available.

The focus on structural cost removal as part of the initiative to lower the cost to serve is a major factor in managing these expenses. For instance, J.B. Hunt Transport Services, Inc. reported eliminating greater than $20 million in costs during Q3 2025 toward a $100 million target, with the majority of benefits expected in 2026.

You can see the breakdown of the major variable and fixed costs that make up the total operating expense:

• Rents and purchased transportation represented $2.560 billion for the first six months of 2025.
• Salaries, wages and employee benefits totaled $1.617 billion for the first six months of 2025.
• The average annualized earnings for a regional truck driver were reported around $80,000 or $78,261 as of late 2025.
• Insurance and claims expenses were $169.9 million for the first six months of 2025.
• The company noted a 40% surge in current debt compared to the prior year-end, alongside rising liability costs.

Finance: draft 13-week cash view by Friday.

J.B. Hunt Transport Services, Inc. (JBHT) - Canvas Business Model: Revenue Streams

The revenue streams for J.B. Hunt Transport Services, Inc. are derived from its four primary operating segments, reflecting a mix of asset-based and brokerage services.

The total operating revenue for the third quarter of 2025 was $3.05 billion, a decrease of less than 1% compared to the third quarter of 2024's $3.07 billion.

Revenue Stream Segment	Q3 2025 Segment Revenue	Year-over-Year Change
Intermodal (JBI)	$1.52 billion	Down 2%
Dedicated Contract Services (DCS)	$864 million	Up 2%
Integrated Capacity Solutions (ICS)	$276 million	Down 1%
Final Mile Services (FMS)	$206 million	Down 5%
Total Operating Revenue	$3.05 billion	Less than 1% decrease

The composition of these revenues shows distinct drivers across the business:

• Intermodal (JBI) freight revenue, the largest segment, saw segment gross revenue decrease 2% from the prior-year period, reflecting a 1% decrease in volume and a 1% decrease in gross revenue per load.
• Dedicated Contract Services (DCS) revenue from contracted fleets increased 2% during the current quarter over the same period in 2024, driven by a 3% improvement in productivity (revenue per truck per week).
• Integrated Capacity Solutions (ICS) brokerage revenue declined 1% during the current quarter versus the third quarter 2024, though revenue per load increased 9% compared to the third quarter 2024.
• Final Mile Services (FMS) delivery and installation fees revenue decreased 5% compared to the same period in 2024, primarily driven by general softness in demand across many of the end markets served.

Additional revenue stream data points include:

• Truckload (JBT) segment gross revenue increased 10% compared to the same period in the previous year.
• Contractual volume represented approximately 63% of the total load volume in ICS in the current quarter.
• DCS customer retention rates are approximately 95%.